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Invisible Fence

Invisible Fence
Overall Satisfaction Rating 3.24/5
  • 5 stars
    17
  • 4 stars
    4
  • 3 stars
    7
  • 2 stars
    7
  • 1 stars
    10
Based on 45 ratings

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    Invisible Fence Reviews

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    Page 1 Reviews 0 - 10
    Rated with 2 stars
    Verified Reviewer
    Original review: May 15, 2020

    The invisible fence itself works well. Our dogs stay where they are supposed to be without issue. The problem is that once we agreed to the install it's been sell, sell, sell. They also left out some pretty important information. The system was installed and worked great until I edged my grass. What you aren't told is that the wire will only be buried 1" deep. If you don't care for your lawn then no problem but no more edging, aerating or putting anything sharp in the ground more than 3/4". Some of ours isn't even under the beauty bark of the planter it runs through. Don't worry though, they would be happy to send someone out to fix it.

    This costs hundreds of dollars by the way, if you don't want it fixed they will gladly charge you to have someone come out and make the beeping stop (This is done by unplugging the unit from the wall) or they will sell you a repair kit (Yes, it's a butt splice that you can buy for 50 cents at any home improvement store). I guess I'll keep digging up my grass every year but am hoping I can help someone else from suffering the same fate.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 22, 2020

    I purchased the system at full price. They assured me the dog would not get through...yet she did numerous times. The employees are not trainers although they charge about $100 extra claiming that they are. Now I need for the system that I already purchased to be rewired. They want to charge me twice what I originally paid while also advertising half price installation for new customers. Ok. I have a new pup that I want to keep in. My other dog who has passed kept running through it. The owner told me they charge $25 per 15 min. $100 an hour? And I am an existing customer who bought their weak system already. For $100 hr I’m not sure why we all aren’t getting into this business. No real dog training and certainly no brain surgeons. Run a wire continuous stream. Imagine how good we all will live to make $100 an hr doing this.

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      Rated with 2 stars
      Verified Reviewer
      Original review: April 22, 2020

      We recently purchased a home with an invisible fence so when we adopted our rescue dog we were excited that we would be able to let her run and play in our yard. A representative came out for a consultation. He took our money and said a trainer/tech would come out to check functionality, put training flags out and train dog. When we didn’t hear back, we contacted Invisible Fence yet they had no record of the rep coming out. They were in process of sending another rep out for a consult?? Eventually a tech came out. We have no complaints about the tech/trainer. He was pleasant and professional. However, we were told someone would come back within a week to do a second session. We had given the trainer more money because we needed to buy a new collar (expensive). We never received an email confirmation or call letting us know when the tech/trainer would come back.

      After a week passed (today), we had to contact them again. Our dog still can’t use the yard yet we paid in full. In addition, it took several attempts to contact Invisible fence initially. Kept getting a message that the line had been disconnected. Once we were finally able to talk to someone, no apologies were made for that or for the misunderstanding when another rep was on the way instead of the tech/trainer. So far we are very unhappy and skeptical of Invisible Fence. Perhaps their lack of communication has to do with the pandemic but it would be nice to hear “sorry for the inconvenience and thank you for your patience”. Hopefully we will be seeing a technician in the near future. Update: we just spoke to customer service and he confirmed there was no second visit scheduled. We were told a tech could come out next week but we insisted Tomorrow. He was a little irate. Again no apology.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 13, 2020

      Training lasted lasted just a few minutes. Walked dog around perimeter. Local dealer went out of business. Adopted another rescue dog. Told by 800# that a new color would cost 400.00. How greedy and shameful.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 29, 2020

      We have 7 acres so we initially tried the GPS system, no matter what we tried, training, tweaking the accuracy and strength. We could not get results with our dog. Very frustrating for us and the technicians trying to help us. We then tried to scale down and switch to wired system. Again we could not contain our dog. Multiple training visits left us frustrated. I now have a very expensive wire on my property, the good news that in one month, I will have paid off ($220 a month for a year) the useless system. Do your research before you buy, and if I could do it all again, I would not choose Invisible Fence.

      2 people found this review helpful
      Customer increased Rating by 2 stars!
      Verified Reviewer
      Resolution response: March 19, 2020

      I just submitted a review of the Invisible Fence Indoor Shield Plus Transmitter. Moments later my local rep from Invisible Fence called back and said she had gotten approval to replace my two Indoor Shield Plus Transmitters for $99 each plus tax and shipping. I appreciate this offer and think this should be disclosed with the initial product purchase and offered to all purchasers.

      Original review: March 19, 2020

      The Indoor Shields Plus Transmitter at $189 is an expensive but effective product to deter pets from areas, within your house. However, over time the battery will no longer hold a charge. I bought my units (2) in 2013. I used them but regularly. I called the company and was told that the units have a two year warranty which is not included on their website in their product descriptor as of today, 3/19/2020. I pointed that out and I suspect they will be updating that information. I have no issue with the batteries wearing out. My issue is that there is no way to replace the batteries and that information, and warranty were not disclosed at my time of purchase.

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      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: March 14, 2020

      Purchased 2 GPS collars for my dogs in April 19. The price was $4700. The market area that is 2 miles away from my home sells for $3200. I think the price is quite ridiculous. Owner said cost is due to them having to train the dogs for 2 or 3 days. He would be lucky if he was here for 4 hrs total with installation of gps unit in my garage. The warranty on the batteries is not up to par based on what the original price is. Product seems to work good just not worth the price. Invisible Fence of Central Iowa.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 18, 2020

      We have had Invisible Fence for nearly four years. We were satisfied for the most part until our dog who was peacefully sleeping inside the house woke up abruptly squealing for nearly 30 seconds before we realized it was his collar that was shocking him when it was not supposed to. When I took it off I was shocked by the collar and I set it down on the table. My husband picked it up and he was also shocked. Needless to say, we did not put the collars back on. I called customer service and was told that I could either pay $110 to have a technician come and look and see if there was a problem, and then they could change the frequency of the receiver as it might have been triggered by an outside line.

      In addition, she informed me that I could also take it in or she could walk me through the process of changing the frequency. When I stated that the problem was on their end she reported that it was their policy and that she could not do anything about it. In addition she stated that she would not guarantee if this would work. I called back after deciding that we would need to do something for our dogs. Another person was then on the line and told me that they would not be able to replace the collar even though it was covered under the warranty until they saw something wrong with it. I stated that it is faulty as it went off inside the house and that it should be replaced under my warranty. He coldly said no, that is not what would happen as they had to first determine if the dog would it had indeed malfunctioned.

      How many more dogs need to be needlessly shocked before they determine that their equipment had malfunctioned? How callow they were and he also stated that there was no higher up that I could talk. This is my only way of expressing extreme disappointment. Do not recommend to anyone. I can't even cancel the service as the equipment is paid for and there is no termination of contract.

      8 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Nov. 2, 2019

      My electronic fence was great for years and kept my dog safe until a tree came down on the neutral wire broke it. The do it yourself repair kit (which I had to inquire) cost $8.50 vs. $149.00 diagnostic visit from employees. We fixed the fence ourselves and then the collar stopped sending an electrical charge, it beeped but no correction charge. They control the 'level' of charge going to the collars, you cannot change or check the correction level yourself.

      After several phone calls to the company, the entire bill to fix the problem would be between $400.00 and $549.00. After purchasing the fence and all the expense, it would seem you are on your own afterward. I truly felt they did not care and only wanted more money compounded with the obsorbinate cost of the fence. Word of mouth is the best form of advertisement.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 29, 2019

      Our fence has worked well and we were pleased with the installation and trainer. All was well until our dog’s collar device fell off the collar. I contacted customer service to enact the warranty. They explained that because we couldn’t find the device we would have to pay $400.00 for a new one, as the warranty did not apply to lost collars. I explained that we didn’t lose the collar. Our dog was still wearing it. The device had fallen off.

      Nonetheless, we had to buy a new one in order to keep our dog protected. I was assured, however, that if the broken piece turned up I could send it in for a refund. The broken piece was eventually found. I reached out to the customer service agent who I had worked with. She never responded. I tried again with an email to the general customer service, again no response. I then sent a request through a system on the official website for a customer service agent to contact me. Still no response. I have been quite disappointed!

      6 people found this review helpful
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      Invisible Fence author review by Jami Barnett, Ph.D.

      Invisible Fence makes containment and training products for dogs and cats. It has worked with consumers to keep more than 3 million pets safely in their yards. The systems are available in seven countries through 289 dealers. The company was founded in 1973 and became a part of Radio Systems Corporation in 2006.

      • Options: Invisible Fence offers in-ground fences, indoor and outdoor wireless barriers and collar-activated dog doors.

      • Single collar: Invisible Fence’s products are all compatible with one another. You can set up multiple containment areas that all work with a single collar.

      • Free consultation: Invisible Fence offers free consultations, so a professional can assess exactly which products you’ll need. You’ll be given pricing during your no-obligation consultation.

      • Professional installation: Professionals install all Invisible Fence Systems, eliminating the need to worry about whether you set things up correctly yourself. The installation is included in the overall price.

      • Professional training: After professionals install your Invisible Fence, certified trainers will get to know your pet and work with him. During the process, your pet will learn which areas are out-of-bounds.

      by Jami Barnett, Ph.D. ConsumerAffairs Research Team

      Jami Barnett, Ph.D., is an experienced researcher, and she believes consumers have a right to clear and honest information about products. In her role at ConsumerAffairs, she thoroughly researches products and companies by interviewing experts, reviewing research studies, reading governmental regulations and investigating customer service responses. Her work gives consumers the information they need to make smart purchasing decisions.

      Invisible Fence Company Information

      Company Name:
      Invisible Fence
      Website:
      www.invisiblefence.com