Invisible Fence Brand Reviews

The fence works, but if you need service you suffer trying to get it. Their app & website are useless. I tried the “chat” feature & the chatter never responded. Impossible to reach them by phone, “long wait times due to high caller demand”. I chose the call me back feature & they never called back. Also, the collar batteries are quite expensive.

I would like to thank the staff at the Solon, Ohio store. I previously wrote a 1 star review to reflect the general company. However, Eric from Solon reached out and took care of us. Very professional and friendly!! Solon Invisible Fence 5 Star!

Had a doodle that I couldn’t keep contained and I tried several methods without any luck due to tree coverage in the woods (GPS break) or not enough space coverage provided. Then, I bit the bullet and tried invisible fencing. Best decision and best money I have spent in a while. Highly recommend. Cedar Bluff, Al area.

Review. Would highly NOT recommend Invisible Fence Brand. They partially completed a repair to our system, leaving a wire exposed that allowed our dog to get entangled and tear her ACL (despite us warning that this could happen and after three cancelled appointments to fix). When we simply asked for help with her medical bills they offered a mere $300 refund of service fee (if we signed disclosure agreement) leaving us with the rest of the medical cost (almost $9000). Hard to believe they market that they help your pet when they care more about their profits than their customers. We’ve since removed the system ourselves. We’ll find other “safer” containment options for our dog! Good riddance.

We have had the Invisible Fence for over 30 years with at least 25 dogs on the fence over that time. Our fence recently broke and I had a service tech come out. The service tech wasn't here for 25 minutes and charged me almost $300 for the house call and a "fix kit". He fixed the fence with a piece of plastic and a yellow nut (which I have in my house). Do people realize this piece of plastic is $50? How ridiculous is that! Why can't people who have been loyal to this company for 30 years get a break?

Their product malfunctioned more than once and wouldn't turn off. My dog is permanently traumatized and won't go within 30 yards of the flags. The shocker wouldn't go off when he came back in and it was set too strongly. The customer service over the past 7 months to try and help me with the issue has been atrocious and infuriating. Constant cancellations last minute and several weeks to reschedule. Over and over. Evil company. Stay away!!!!

To Whom It May Concern, I am writing to express my deep disappointment with the service and pricing practices of Invisible Fence. I have been a long-time customer and, in the past, found the company to be reliable and professional. Unfortunately, the quality of service has declined significantly while the cost to customers has increased dramatically.

The fence is awesome. Absolutely amazing. The problem is that the invisible fence is a franchise and our area franchise owner is horrible. They used to have amazing employee but since he is gone it’s horrible. He never gets back to us and is such a flake. We have even thought about trying to get our own franchise in the area. My advice if in Utah buy Halo. If in other areas then it’s a wonderful product and works wonderfully. It’s too bad that the only person that can service us or help is the franchise in our area. It’s so ridiculous is that no one can help us.

DO NOT PURCHASE from this company in Illinois, Iowa or Missouri. I paid close to $3,000 to cover 2 acres for my dog. After a year it was not working. All of the Invisible Fence industry is small companies. Invisible fence sells to them. The company that installed mine went out of business and after one year it stopped working. I had to pay hundreds for another owner to come to my location. The person that installed my fence did not do it correctly, damaging the wire underground, and after corrosion it was bad in several areas. It was repaired, although it will continue to have problems. I contacted multiple people, and no one will assist me, or give me any kind of refund.

We had lost hope with our Border Collie, he was a car chaser, escapist extraordinaire and had a nemesis in the neighborhood. We tried a GPS fence and other solutions but ended up having him a long leash while we decide on a physical fence. We decided to try Invisible Fence and it has been a game changer. The installation was completed on time, hassle free and very professionally and more importantly, Jack our B. Collie, is running free within the perimeter. Overall great product, I am glad we chose it.