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Invisible Fence Reviews
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This product for the most part works and the trainers are very knowledgeable. We had this put in prior to the snow melting and was pushed to do so to get on the schedule before they were really busy I’m starting in April. In May, someone came out to bury the line and the same day after they left I got a notification that I had a weak line which hadn’t occurred prior to burying it. The soonest anyone could come out was a month (still waiting) and now the collar beeps when my dog isn’t near the line at times and other times it doesn’t seem to be working at all. My dog mostly abides by the boundary she learned, but this is annoying at best especially after $3500. I would also add that when the initial person came out, he mentioned “oh hey there’s a line in the ground that looks like ours.” So I think the previous owner of our house probably had the same system. I didn’t inquire if my price could be negotiated at that point, but now really wish I would have.
We moved into a new house in December of 21 that already had IF installed. In Jan of 22 we had it updated and reactivated for a total of $2,088.75 that included two indoor shields and a couple training sessions. The collar has never worked. Our dog has always been able to leave the yard without problem. I called to have them come out and adjust the collar but no one ever showed up.
Fast forward, I called again today to have them come out and I was told that my maintenance subscription was expired. I could pay another $350 for the year or a one time $180 to come out and adjust the collar. There is no way to do it yourself from home so it has to be called in. I was aware of that part but not the extra fees for something that has literally NEVER worked and that I already have more than $2,000 spent upon. Suffice to say, I'm livid. I feel that someone should come out and adjust the silly collar free of any additional charge seeing as it has NEVER worked. This is a terribly run company and I would advise against using them.
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Installed 5 years ago and unfortunately have had nothing but issues. From being told we have a break in the line from satellite or phone digging to lightning hit it. We were told batteries was free lifetime only to find differently. Had tech come out to turn collar down and and a couple years later noticed collar was not reading with panel and requested it to be turned up a little. We have a 30 pound dog, and observed him getting shocked (corrected) within the safe zone, yard shaking like he was electrocuted, seeing the collar was turned up too high. Eventually they closed our local office and to even speak with a technician. You had to meet them in the Target parking lot which I attempted twice and no one showed from Invisible Fence. No apologies for a no show.
I had requested a 3rd time and surprisingly had success this is when his collar was turned up. It has not been used since, our dog refuses to wear in fear of getting zapped. We were never given an option for the box to be mounted on the back of our home or in the garage only to find out later that was an option. Now we are facing a second break in our line only to find out they are not accredited with the Better Business Bureau, and sold to the corporate of Invisible Fence only to find out the company we have purchased thru and been dealing with the last five years was under a “umbrella” with their name.
We have had nothing but problems getting any issues resolved in a timely manner. We have been having problems with both the dog collar and fence since getting our fence installed. If we had the chance to do over, we would definitely go with a company who values their customer's time, TRUST and money. We regret immensely the stress and fear our dog was put thru after trusting this technician to know what he was doing. Very rude, money hungry, and not for their customers. We would never recommend.
Almost three weeks ago I booked an appointment for 4/18, on 4/17 they called saying they had to change my appointment to 4/21. She the technician arrived, he informed me that the customer service rep I booked the appointment with didn’t book the appointment for the appropriate amount of time. He informed me that he had other customers to service and that he could not do ANY of the work. And that the soonest anyone could return to do the work was in 4 days. Problem being is that I am paying $125 a day to board my dogs wherein I had already informed them if this placenta they delayed the original appointment. They didn’t have a care in the world that they messed up not once but twice.
I would NOT recommend Invisible Fence to anyone as they do not have the time or skill set to work efficiently and accurately. When they make a mistake they expect the customer to eat the cost and inconveniences. When we move In three short months I will not be contracting with them as they have no appreciation for their customers.
This is, without a doubt, the most AWFUL business I've ever encountered! Here's my experience with them... The fence was installed less than three years ago and when I recently realized it wasn't working, I called them. I was told - to my astonishment – that it's a $159.00 fee for a technician to come to the house. So, with great frustration, (and since I had no choice), I agreed and let them come. The technician came and within 5 mins figured out what the problem was (the power source, inside the house had its wires crossed and it took about a minute to fix), but then, he went outside and started digging... I thought it was bizarre and had no idea what he was doing.
Two hours later, after accomplishing absolutely nothing, the fence still wasn't working, BUT, he gave me a bill for $400.00 and demanded payment right there and then. And that's not all... He told me that in order to get the fence working again, it would need to be complexity reinstalled - for an additional $1,000.00! I was flabbergasted and told him that I cannot pay the $400.00 bill before speaking to the main office. When I called later that afternoon, I had truly the most shocking and bizarre interaction with literally anyone I've ever spoken to. When asking her to explain both the $400.00 bill and the $1,000.00 estimate, she became irate and unhinged. She turned a business call into something personal and ugly - it was truly shocking and horrendous. AFTER SCREAMING THAT SHE DOESN'T WANT MY BUSINESS, she hung up on me.
To add insult to injury, I tried – twice – to reach the corporate offices of Invisible Fence to both file a complaint and to find out how I can be reimbursed for the $1,800.00 fence that was installed less than three years ago. It's been impossible for me to reach anyone that represents the Invisible Fence brand - when you call the customer service number, you just get an answering service. I was promised (by the answering service), that someone would be contacting me from Invisible Fence... But no one ever did. So, I'm screwed... Not only is this local business run by con-artists (people I will never speak to or let on my property ever again), there is absolutely NO assistance from the corporate offices. Consider yourself warned...
The product works nicely if trainer sets and adjusts collar strength according to dog activity. Unfortunately, the trainer will refuse to take owner knowledge into consideration and, instead, makes OR DOESN'T make adjustments based on a short visit and no consideration of dog activity. Even though we have a herding dog who escapes the trainer refuses to increase strength. Additionally, IF charges $179 per visit with no guarantee. We have never hired a company that refuses to provide customers with options, refuses to take customer information into consideration and provides no guarantee on their service. Zero customer service. Horrible company.
Stay away from this company! Expensive, absolutely terrible installation. They didn’t even bury the lines in parts of our yard. Lazy, incompetent and overpriced. They even manage to over charge you on the batteries. Just choose another provider.
We just moved into a new house that already had the wires for Invisible Fence installed. So obviously we chose to go with them. We spent 3000 for their new smart system with the app. At first, the collars worked fine but the app was literally useless. No notifications except low batteries. It was an extra 1k for the smart system... Called and they couldn't have anyone out for over 3 weeks!!! Tech came and installed a firmware update (I should be able to do this simply through the app) and all seemed good from there. A few weeks later one of our dogs set a collar off and after that the collar stopped working and constantly just says the dog is outside the fence.
Called and they said it would be a little over a MONTH for someone to come out and fix it. A MONTH??!! They are obviously understaffed or spending time on new installs rather than taking care of existing customers. I was told a supervisor would call me back about sending a new replacement collar the next day. That was a week ago. I'll call tomorrow in order to try to get a new collar. So far though we are NOT feeling this was money well spent at all and are seriously debating demanding our money back and getting rid of it and going with a different company. They have a lot of issues they need to fix which are mainly responsiveness (hire more techs) and their app which seems very buggy.
Do not trust that these service folks know how to bury the wire. Mine came up less than a year after they buried it. I have no erosion in my yard. There is no way they buried it even an inch into the ground. They wanted to charge me to come out and bury it again. I will never buy anything from these thieves again.
Corporate Invisible Fence decided to combine the Central Ohio offices. For some reason we no office open in this area after they made that decision. The east office was about 20 minutes away. I now have to drive 1 hour each way to the next nearest office to have the collar settings changed. You can have someone sent to the office however they are a month out. I contacted the corporate office and they felt this was all acceptable.
Invisible Fence author review by Jami Barnett, Ph.D.
Invisible Fence makes containment and training products for dogs and cats. It has worked with consumers to keep more than 3 million pets safely in their yards. The systems are available in seven countries through 289 dealers. The company was founded in 1973 and became a part of Radio Systems Corporation in 2006.
Options: Invisible Fence offers in-ground fences, indoor and outdoor wireless barriers and collar-activated dog doors.
Single collar: Invisible Fence’s products are all compatible with one another. You can set up multiple containment areas that all work with a single collar.
Free consultation: Invisible Fence offers free consultations, so a professional can assess exactly which products you’ll need. You’ll be given pricing during your no-obligation consultation.
Professional installation: Professionals install all Invisible Fence Systems, eliminating the need to worry about whether you set things up correctly yourself. The installation is included in the overall price.
Professional training: After professionals install your Invisible Fence, certified trainers will get to know your pet and work with him. During the process, your pet will learn which areas are out-of-bounds.
Invisible Fence Company Information
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- Invisible Fence
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