Invisible Fence

This product for the most part works and the trainers are very knowledgeable. We had this put in prior to the snow melting and was pushed to do so to get on the schedule before they were really busy I’m starting in April. In May, someone came out to bury the line and the same day after they left I got a notification that I had a weak line which hadn’t occurred prior to burying it. The soonest anyone could come out was a month (still waiting) and now the collar beeps when my dog isn’t near the line at times and other times it doesn’t seem to be working at all. My dog mostly abides by the boundary she learned, but this is annoying at best especially after $3500. I would also add that when the initial person came out, he mentioned “oh hey there’s a line in the ground that looks like ours.” So I think the previous owner of our house probably had the same system. I didn’t inquire if my price could be negotiated at that point, but now really wish I would have.

We moved into a new house in December of 21 that already had IF installed. In Jan of 22 we had it updated and reactivated for a total of $2,088.75 that included two indoor shields and a couple training sessions. The collar has never worked. Our dog has always been able to leave the yard without problem. I called to have them come out and adjust the collar but no one ever showed up.

Installed 5 years ago and unfortunately have had nothing but issues. From being told we have a break in the line from satellite or phone digging to lightning hit it. We were told batteries was free lifetime only to find differently. Had tech come out to turn collar down and and a couple years later noticed collar was not reading with panel and requested it to be turned up a little. We have a 30 pound dog, and observed him getting shocked (corrected) within the safe zone, yard shaking like he was electrocuted, seeing the collar was turned up too high. Eventually they closed our local office and to even speak with a technician. You had to meet them in the Target parking lot which I attempted twice and no one showed from Invisible Fence. No apologies for a no show.

Almost three weeks ago I booked an appointment for 4/18, on 4/17 they called saying they had to change my appointment to 4/21. She the technician arrived, he informed me that the customer service rep I booked the appointment with didn’t book the appointment for the appropriate amount of time. He informed me that he had other customers to service and that he could not do ANY of the work. And that the soonest anyone could return to do the work was in 4 days. Problem being is that I am paying $125 a day to board my dogs wherein I had already informed them if this placenta they delayed the original appointment. They didn’t have a care in the world that they messed up not once but twice.

This is, without a doubt, the most AWFUL business I've ever encountered! Here's my experience with them... The fence was installed less than three years ago and when I recently realized it wasn't working, I called them. I was told - to my astonishment – that it's a $159.00 fee for a technician to come to the house. So, with great frustration, (and since I had no choice), I agreed and let them come. The technician came and within 5 mins figured out what the problem was (the power source, inside the house had its wires crossed and it took about a minute to fix), but then, he went outside and started digging... I thought it was bizarre and had no idea what he was doing.

The product works nicely if trainer sets and adjusts collar strength according to dog activity. Unfortunately, the trainer will refuse to take owner knowledge into consideration and, instead, makes OR DOESN'T make adjustments based on a short visit and no consideration of dog activity. Even though we have a herding dog who escapes the trainer refuses to increase strength. Additionally, IF charges $179 per visit with no guarantee. We have never hired a company that refuses to provide customers with options, refuses to take customer information into consideration and provides no guarantee on their service. Zero customer service. Horrible company.

Stay away from this company! Expensive, absolutely terrible installation. They didn’t even bury the lines in parts of our yard. Lazy, incompetent and overpriced. They even manage to over charge you on the batteries. Just choose another provider.

We just moved into a new house that already had the wires for Invisible Fence installed. So obviously we chose to go with them. We spent 3000 for their new smart system with the app. At first, the collars worked fine but the app was literally useless. No notifications except low batteries. It was an extra 1k for the smart system... Called and they couldn't have anyone out for over 3 weeks!!! Tech came and installed a firmware update (I should be able to do this simply through the app) and all seemed good from there. A few weeks later one of our dogs set a collar off and after that the collar stopped working and constantly just says the dog is outside the fence.

Do not trust that these service folks know how to bury the wire. Mine came up less than a year after they buried it. I have no erosion in my yard. There is no way they buried it even an inch into the ground. They wanted to charge me to come out and bury it again. I will never buy anything from these thieves again.

Corporate Invisible Fence decided to combine the Central Ohio offices. For some reason we no office open in this area after they made that decision. The east office was about 20 minutes away. I now have to drive 1 hour each way to the next nearest office to have the collar settings changed. You can have someone sent to the office however they are a month out. I contacted the corporate office and they felt this was all acceptable.