Healthy Paws Pet Insurance & Foundation
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 9 reviews that contain star ratingsSHOW RATING DISTRIBUTION
Need a pet insurance provider?

    Healthy Paws Pet Insurance & Foundation

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own. Want to know more about ConsumerAffairs accredited brands? Check out ConsumerAffairs for Brands.

    Be in the know

    Get trending consumer news and recalls


    Keep an eye on your inbox, the lastest consumer news is on it's way!

    9 Healthy Paws Pet Insurance & Foundation Consumer Reviews and Complaints

    Filter by: Any
    Verified Reviewer
    Original review: June 17, 2018

    I purchased Healthy Paws Insurance almost a year ago. I submitted a claim for severe pain in paw at the after hours Emergency Pet Clinic. The diagnosis was a scorpion sting. I submitted a claim to the insurance. Claim was denied due to waiting period. Claim was denied due to preexisting condition with the second request claim. A third request was denied for not covered by family vet and records. They just kept making excuses to pay out. I immediately canceled insurance on my dog. In the year I paid almost $600. Zero money was reimbursed to me. I was warned that pet insurance won’t pay out. It was true.

    Be the first one to find this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: May 5, 2018

    I am so angry right now. I changed my billing method last month and was assured it was all changed over and cancelled at the other end. Voila, double charged and I also received a $40 insufficient fund charge as I was in the process of closing the original account I used, which I had explained to the agent. I called and the girl I spoke to WOULD NOT agree that I was double charged, kept saying she didn't see it anywhere, yet she continued to quote my two separate bank account numbers. Finally she said she would pass it on to "Ops", I asked when and she said immediately and this is day four. The agent was very snippy and rude. I will probably cancel my insurance if this is not sorted out immediately. Bad customer service on two counts!

    Be the first one to find this review helpful
    Not sure how to choose?

    Get expert buying tips about Pet Insurance delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Verified Reviewer
    Original review: May 3, 2018

    My dog got sick with vomiting and the runs and week after Bravecto. Then I looked at the web page. 7.1% of dogs get these symptoms. Prolonged these symptoms can lead to death from kidney failure. I then took my dog to the emergency pet hospital for fluids to protect her kidneys. So far a bill of about $650 was submitted to Healthy Paws Pet insurance but they are only giving me $50 credit toward the $250 deductible. They pay for almost nothing in an emergency which is why I pay them every month. Do not get this insurance - put some money aside every month instead.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 22, 2018

    I chose Healthy Paws because I thought it was the very best. It is not. I purchased to best coverage. I purchased policies for 4 dogs in 2014. Since then my rates have increased 62%. This year's increase alone is 25%. This insurance is terrible. They know they get you because now 4 years later my dogs would be at a higher rate if I chose a new insurance company. And any minor issues they've had in the last 4 years such as ear infections would now be considered pre-existing if I switched to a new company. Don't make the mistake I made. Do NOT choose Healthy Paws for your pet insurance. Very dissatisfied customer.

    I understand increases are necessary each year. But telling me you have to increase my costs by 25% this year alone because the "insurance commissioner" won't let you charge me less is insulting. DON'T get this coverage. Healthy Paws will increase your premiums ridiculously. It is a bait and switch operation clearly. Reasonable rates when you start but not for long. And it's not due to the age of my pet. Two of the dogs I have covered are only 4 years old. Be warned. You will be ripped off by Healthy Paws.

    View more
    9 people found this review helpful
    Verified Reviewer
    Original review: March 16, 2018

    This company took forever to process my pet's claim even after they had all necessary records. It took 4 phone calls over a 2 week period to find out why the claim was just sitting without being processed. After all of this nothing was covered. I read the fine print and they seem to make up exclusions along the way to avoid having to pay anything. Complete lack of communication, and once you get someone on the phone they don't seem to have a clue as to what's going on. Stay away from them... Run fast!!

    11 people found this review helpful
    How do I know I can trust these reviews about Healthy Paws Pet Insurance & Foundation?
    • 1,138,936 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on please visit our FAQ.

    Verified Reviewer Verified Buyer
    Original review: July 15, 2017

    I cancelled this policy over a month ago using their app. I was billed again. I again contacted them by email and again they billed my account. If they are this incompetent in dealing with a simple administrative procedure just how good will they be when your pet's life is on the line. I have never seen such a disregard for customer care nor this level of administrative incompetence in my life.

    18 people found this review helpful
    Verified Reviewer
    Original review: July 11, 2017

    I paid into this policy for 2 years without submitting any major claims. When I finally submit a claim for my dog's recent knee surgery, which cost $3000.00, they refuse to pay! They claim it is a preexisting condition, even though it did not arise until after I purchased the policy. The bottom line is that this company will look for any reason to avoid paying out on a policy, even after gladly taking a customer's money for years. Do not buy with them, they are a complete scam!

    28 people found this review helpful
    Customer increased Rating by 2 stars!
    Verified Reviewer
    Original review: July 5, 2017

    This company is quick to take your dollar, but slow to reimburse. They love to flag claims, after a four year member, to review in order to delay payment. I regret ever choosing Healthy Paws!! Once your pet has a condition, it’s IMPOSSIBLE to go to another provider, due to that condition being ruled pre-existing!

    22 people found this review helpful
    Verified Reviewer
    Original review: June 19, 2015

    I have been going to a very well known Pet Grooming place for almost 4 years now. I recently needed to have my dog's hair trimmed within a matter of hours for a family gathering and my usual spot could not accommodate me. I found Healthy Paws and I am more than amazed with the level of professionalism and also the level of dedication they had to make my dog feel like one of their own. #newdogspot!

    9 people found this review helpful

    Healthy Paws Pet Insurance & Foundation expert review by Matthew Brodsky

    Since its inception in 2009, Healthy Paws Pet Insurance & Foundation has been improving the health of domestic animals. They offer insurance policies and fund a foundation dedicated to providing vet care to animal rescue organizations.

    • Unlimited lifetime coverage: In the event of an accident or illness, there is no maximum amount that this company will reimburse for veterinary care.

    • No annual maximums: With Healthy Paws Pet Insurance & Foundation, there is no maximum amount for reimbursements, so there are no limits to the treatments available for a family pet.

    • Lifetime discounts: Those who insure a pet for multiple years may be eligible to receive a discounted price on their monthly premiums, making pet health insurance more affordable.

    • Employee discounts available: Those who work for a corporate sponsor or partner may be eligible to receive an even larger discount.

    • Mobile claim submission: As one of the first companies to offer an app with mobile claim submission functions, this organization shows their dedication to customer convenience.

    • Best for: Dog lovers, cat lovers and multi-pet households.

    Profile picture of Matthew Brodsky
    Matthew Brodsky

    Insurance Contributing Editor

    View Profile

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Healthy Paws Pet Insurance & Foundation Company Information

    Company Name:
    Healthy Paws Pet Insurance & Foundation
    Year Founded:
    PO Box 50034
    Postal Code:
    United States
    (800) 453-4054

    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!


    Keep an eye on your inbox, the latest consumer news is on its way!

    ConsumerAffairs Solutions for Business

    Let's talk

    Follow us

    ConsumerAffairs ranks 562 on Inc. 5000 for 2017

    At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us.

    At ConsumerAffairs we take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected.

    You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our Terms of Use.

    Advertisements on this site are placed and controlled by outside advertising networks. does not evaluate or endorse the products and services advertised. See the FAQ for more information.

    The information on our website is general in nature and is not intended as a substitute for competent legal advice. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

    Copyright © 2018 Consumers Unified LLC. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.