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Healthy Paws, a Chubb Company Reviews

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Edited by: Jon Bortin

About Healthy Paws, a Chubb Company

Healthy Paws pet insurance offers one type of plan, which keeps the application process simple for customers who need standard coverage. Customers can submit claims online or using its mobile app, and it says it responds to 99% of claims within two days. Healthy Paws pet insurance plans are available nationwide, including Washington, D.C.

Visit www.healthypawspetinsurance.com
Pros
  • Fast processing
  • No caps on payouts
  • Mobile app
  • Easy-to-understand plan
Cons
  • 15-day waiting period
  • Only one plan
  • Eligibility requires vet exam in most states
  • Upper age limits vary by state

Healthy Paws, a Chubb Company Reviews

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    Page 5 Reviews 380 - 530
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed May 28, 2022

    I have submitted multiple claims in the past few months. All have been processed quickly and communication fast and clear if anything was required for processing. Dealing with Healthy Paws is an unfortunate pleasure. Taking care of my dog's health isn't determined by expense. A great pet insurance policy keeps thought process to quality of life only.

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    Customer ServiceCoveragePriceStaff

    Reviewed May 26, 2022

    My dog Daisy was in need of ACL surgery after giving her a month with medication in hopes she’d get better on her own but did not happen. I couldn’t bear to see Daisy in pain and not being able to walk, run or jump so didn’t think further and decided that surgery was the best for her. Total cost was approx. $3800 and luckily for Healthy Paws Insurance they were able to cover 80% of the total cost which was a big help. All they required was the invoice and medical records related to the incident. This was something out of the ordinary and they were there to assist with no issues. I even received an email asking how Daisy was after her surgery. This is a great insurance to have and their customer service is great. Would highly recommend.

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    Customer ServiceCoveragePrice

    Reviewed May 24, 2022

    Look no further. Healthy Paws has the best plans available on the market. I’ve had this insurance since 2017 and have had to use it for major expensive surgeries on 3 separate pets at different times. The last one was a TPLO surgery on my 3 year old chow and a dental surgery on the other. It’s a huge sigh of relief knowing I have the insurance and my beloved pets get the healthcare they need when they need it. Also, bloodwork, X-rays and medications have always been covered 80%. Thank you for keeping my dogs as healthy as they can be.

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    Customer ServiceBillingTimeliness

    Reviewed May 24, 2022

    I submitted claims by fax, and the next day the claims were approved and check mailed to me. We are very pleased with the ease of submitting claims and very rapid response and payment. I also appreciate that an email was sent to me asking how our dog was after her surgery.

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    CoveragePunctuality & SpeedRefunds & PayoutsHonesty & Transparency

    Reviewed May 23, 2022

    GET PET INSURANCE AND GET IT THROUGH HEALTHY PAWS. A friend recommended me to Healthy Paws and boy am I glad she did! It has saved me SO much money and I honestly can’t imagine an easier service. Also, they are insanely fast on getting you reimbursed. Don’t hesitate!!

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    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 22, 2022

    I am so grateful we enrolled our Goldendoodle, Barkely, when he was a puppy. Healthy Paws has been exceptional in handling each and every one of our claims. Barkely's two CCL surgeries were reimbursed quickly and fully. What relief to know that we could get him the care he needed without worrying about the cost. And, the Healthy Paws team was so caring each time we had to reach out.

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    Customer ServiceCoveragePriceRefunds & PayoutsBillingHonesty & Transparency

    Reviewed May 21, 2022

    I had been enrolled in Healthy Paws pet insurance since I adopted my dog Polly from the shelter in 2018. In all of that time, I had never needed it, but continued on. A few weeks ago, our sweet girl started to show bruising all over her belly and groin. She had developed a life-threatening auto-immune disease called ITP and had to be in the emergency vet ICU for several days. While there, in order to get her platelet count up, and save her from spontaneous internal bleeding, she was treated with chemo drugs and other medications that saved her life.

    If I had not had Healthy Paws, there was no way I could afford it. I honestly was worried that maybe it wouldn't be covered or something, because it seemed to good to be true that it would be. Once I uploaded Polly's bills and records, we were reimbursed eighty percent of the thousands of dollars we had to spend (after our deductible). I am so grateful for this insurance! And now I know that if she has a relapse or needs other medications, Healthy Paws is there. Our emergency vet even said that HP is the best pet insurance out there. I highly recommend them!

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 20, 2022

    Healthy Paws has amazing customer service and their response time is top-notch, especially for an insurance provider! They reimbursed us quickly and explained every aspect of their claim process and forms very thoroughly. We couldn't be happier with them and their service.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 18, 2022

    Healthy Paws has been consistently fantastic! Everything from the ease of submission of a claim, to the time to reimbursement is excellent. Response to questions is always quick and accurate. The premiums are very reasonable and the entire process is so simple. I'm very happy I found Healthy Paws!

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed May 18, 2022

    Our Labrador, Joss injured himself and was paralyzed all of the sudden. He was diagnosed with a slipped disc and had to have an emergency surgery. After a long stay at the hospital, he is home now and recovering. His prognosis is good and is expected to fully recover. Having pet insurance with Healthy Paws was the best decision we had made, we are so relieved that they covered the cost of surgery and hospital stay. Their claim processing was very quick and hassle free. We are pretty impressed with their service and the best part was getting a follow up email from healthy Paws to check on him.

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    CoverageStaffTransparency

    Reviewed May 16, 2022

    I started with Healthy Paws when my pup was 6 months old. This is my first time using pet insurance, and I am really happy with Healthy Paws. Recently, my pup, who is two years old, started experiencing some pain related to a shoulder injury, and Healthy Paws has been kind, clear, transparent, and expedient in processing claims, sending reimbursements, and supporting me navigate a challenging time. I highly recommend Healthy Paws to my friends and am so grateful I made the decision a year and a half ago to sign up with them!

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    CoveragePunctuality & SpeedStaffBilling

    Reviewed May 16, 2022

    Fast review of claim and speedy payment. Excellent service. If you have a pet, I highly recommend Healthy Paws Pet Insurance. Our pup is just a year old. She ate something and caused a blockage. She required surgery and Healthy Paws reviewed our claim and made payment very quickly.

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    CoveragePunctuality & Speed

    Reviewed May 14, 2022

    My experience with Healthy Paws has been incredible and has definitely exceeded my expectations since I had never purchased pet insurance before. My puppy was recently very ill and they handled all the claims very quickly and even reached out afterward to see how he was doing. Definitely recommended this company to all pet owners.

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    Customer ServiceCoveragePricePunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed May 13, 2022

    I've had Healthy Paws for my Jack Russell Terrier (JRT) since 2015, basically when he was almost a year old. They have always been fair and processed claims quickly. Their app is very easy to navigate and you can keep track of all your claims even into the future. Recently, Ozzy, my JRT, had a mass growing on his front leg. Removal of the growth and skin grafts are extremely expensive and continuous bandage changes add up. We have spent well over $2k so far and Ozzy is not nearly finished with his care yet. Never, not once, has Healthy Paws given us trouble with our claims. And they even emailed us to inquire on his recovery! What insurance does that?! The level of professionalism and heart this company has is admirable. If you are looking into Pet Insurance, look no further. The premiums are a small cost for peace of mind. No regrets.

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    CoveragePricePunctuality & SpeedRates

    Reviewed May 11, 2022

    After my six month-old puppy jumped over the counter and ate a whole bar of dark chocolate we decided we needed pet insurance. Almost seven years later Healthy Paws has not failed us once. Submitting claims and receiving reimbursements is an extremely smooth process. The peace of mind of having Healthy Paws give has no price.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed May 7, 2022

    I've been insured with Healthy Paws for my two cats since December 2016 and it's been a great experience. Their turnaround time for claims is super fast, the app is very easy to use, and their customer service is wonderful. I've only had two instances in the entire time I've been a member where there have been challenges in resubmitting claims, but customer service has always helped and the issues have been rectified quickly. Getting pet insurance for my boys was the best decision I could have made and I'm happy I went with Healthy Paws - highly recommend!

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    CoveragePunctuality & SpeedStaffTimeliness

    Reviewed May 7, 2022

    Everything happened so fast, my tiny one year old toy poodle broke his leg. I rushed him to a regular vet, they did X-rays and said he needed surgery. I found a surgeon to operate and I dropped him off at the hospital the next day. Healthy Paws were amazing, guiding me through all the paperwork every step of the way. The process was easy, and the turn around on the reimbursements incredibly fast! So glad I decided to get this insurance last year for my two toy poodles!

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    Customer ServiceCoveragePriceStaffBilling

    Reviewed May 4, 2022

    I highly recommend Healthy Paws Pet Insurance!!! I have been a customer of Healthy Paws for 10 years, insuring my dog and 3 house cats over this period. I have always gotten great service. My dog has idiopathic epilepsy diagnosed in his second year. Recently, one of my 6 year old cats required medical care and hospitalizations for 2 life-threatening conditions, seemingly unrelated, that occurred about a month apart. The second illness required 6 days of 24/7 care in an emergency clinic in addition to multiple follow-up visits and testing with my veterinarian.

    Without my young cat's Healthy Paws Insurance coverage, we would not have been able to do all we could to help him survive when there was any possibility of treating his condition. The alternative would have been the awful decision to put a young animal down when its condition was treatable, but the cost was too burdensome. Healthy Paws has no lifetime limits per pet, and several payment/deductible options. I am very grateful to Healthy Paws Pet Insurance for their service and sensitivity through this stressful time!

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    Punctuality & Speed

    Reviewed May 3, 2022

    Our cat Dimond went to the ER and has been hospitalized for four days due to acute inflammation of several organs and now is doing pretty well. His ALT is still high from his bloodwork recheck so he will be on a liver protectant for a while. This is our first time submitting claims on Healthy Paws and the whole process was super easy and quick. Thanks for protecting Dimond and I definitely will recommend healthy paws to friends who also have fur family members!

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    Verified purchase
    CoveragePricePunctuality & SpeedRefunds & PayoutsValue

    Reviewed May 2, 2022

    When our dog was injured, we took her to an orthopedic vet for x-rays and diagnosis. She was diagnosed with a Torn CCL. She needed CCL surgery and will need rehab in a few weeks. Luckily we had Healthy Paws and they paid 80% of her surgery, therapy, medications and x-rays. Well worth the money! I recommend getting their insurance. Easy to place a claim, and reimbursement is sent promptly.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed May 1, 2022

    Since we took out pet insurance for our 5 year old Labrador 5+ years ago we have been impressed by Healthy Paws' speedy response to our claims. It couldn't be easier to submit a claim, by email or photo of a vet invoice, and credits are typically turned around within a day or two. Customer Service is excellent too, so we have no hesitation in recommending them to others.

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    Verified purchase
    Staff

    Reviewed April 29, 2022

    Healthy Paws saved my pup's life. They have been amazing and I recommend them to everyone. It is the best peace of mind when you have pets in your life. I have used other companies and Healthy paws is by far the best.

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 29, 2022

    I have had Healthy Paws Ins for several years and anytime I need them they are there and with 2 labradoodles is more often than I wish! They are always caring, prompt with refunds and professional! I’m so glad they have my boys' back!

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed April 27, 2022

    My beloved pup recently underwent surgery to remove a malignant tumor from his paw. The team at Healthy Paws processed my claims quickly and sent follow up emails to check on my precious fur baby. The coverage provided through Healthy Paws allowed me to focus on my what is most important...my beloved's recovery.

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    Verified purchase
    CoveragePrice

    Reviewed April 26, 2022

    I’m so pleased with the service that I received from Healthy Paws insurance and I highly recommend this company. I selected Healthy Paws insurance six years ago when I brought home a new puppy. My choice was based on the plan flexibility of changing the deductible and coverage percentage. Families can pick what they can afford. Keep in mind that it’s very expensive to go to the emergency vet clinic, having some coverage is better than none. Healthy Paws fully explains on their site what is covered. Recently my dog was ill and required several trips to the emergency vet. The claims were easy to submit and they kept me informed every step of the way. Reimbursement was in a timely manner and best of all there were no surprises, they covered exactly what was stated.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed April 26, 2022

    Reccomand this insurance. They were quick to review the claims and email to check on the pet that just had surgery. They also covered the cost of the procedure as stated by their policy. My dog had ACL surgery and was very costly, so it was great that I could count on the insurance. Also, during the week of surgery, my cat was at the emergency room for three nights, and she is also covered by the insurance. They checked her claim, her vet documentations, and also covered her stay. It is a peace of mind knowing I can keep my pets safe in emergency situations.

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    Customer ServiceCoveragePriceBilling

    Reviewed April 25, 2022

    My dog had two TPLO surgeries in a year and a half. I chose a plan with 80% reimbursement. The plan covered the surgery, meds and rehab expenses including acupuncture. After submitting the bills, the claims were processed in a couple of days and reimbursement to my bank account a couple days after that. And they emailed me to see how our dogs was. This is an expensive, stressful surgery but having this good insurance gave me peace of mind.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffValue

    Reviewed April 20, 2022

    I'm very pleased with my experience! I have to admit I was skeptical about insuring my cats at all as they're usually pretty low maintenance after their kitten phase. I've also heard of so many insurance companies 'claiming' to cover but then not paying out. Boy am I glad I listened to my gut when choosing Healthy Paws!! The plan itself is definitely affordable every month and with a low annual deductible, 90% coverage and no caps or incident limits, it's been worth every penny! One of our fur babies is not even two and became really ill with what seemed to be a bacterial infection with unknown origin. Our vet took care of him and Healthy Paws took care of us! Service was relatively swift and when I had to call in with questions they were helpful and quick to answer. The follow up to check in on how our cat was doing even after they settled the claim was very sweet and shows how stellar their customer service really is!

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    Verified purchase
    CoveragePriceStaff

    Reviewed April 13, 2022

    Our dog came down with a case of bloat overnight on a Sunday evening. She had to be rushed into life-saving surgery at 1 AM and all of the decisions for her care needed to be made immediately. Knowing that she had Healthy Paws insurance took the stress of the cost of the surgery off our plate and allowed us to focus solely on getting her through surgery and recovery. We submitted her claim and received reimbursement within a matter of days and a representative reached out to see how she was doing. Our girl is now happy and healthy and we are so thankful that Healthy Paws was there to help us through this experience.

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    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed April 12, 2022

    Healthy Paws Pet Insurance made our decision to take our dog to the emergency room an easy one. Without them we would have had to pay thousands of dollars for her care. They processed our claim within 2 days and even followed up to make sure she was feeling better! I would highly recommend Healthy Paws to anyone looking for pet insurance. The previous insurance we had was the same price but had caps for everything - Healthy Paws is truly there to help when we needed them!

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & Payouts

    Reviewed April 12, 2022

    This is a wonderful pet insurance plan. We have had several issues with our little pup early on, and Healthy Paws reimbursed us for a significant portion of all of our out of pocket expenses. The process of submitting a claim couldn't be easier, and they respond immediately and send reimbursements in a very timely manner. I highly recommend!

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed April 11, 2022

    I have been using Healthy Paws since I adopted my first cat in 2018, and they always provide the quickest response and claim processing. All you need to do is to provide the invoice and the medical records that you get from the vet. They usually process within 10 days, and if you have provided enough documents, there would be no back and forth on the coverage. They always cover as much as they can, and all would list clearly on the claim statement. I adopted a new cat last year, keep choosing Healthy Paws. He was terribly ill last month, but with Healthy Paws, I did not hesitate to take him to the vet and did every exam that we need to save his life. He is now getting better. I filed two claims and both went through quickly. Healthy Paws really support us pets' parents as reliable insurance.

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    Verified purchase

    Reviewed April 8, 2022

    When our dog Dash developed a limp, x-rays showed he may have compressed disks in his spine. The vet recommended an MRI, at $3,500. We knew Healthy Paws would be there for us, so we said yes. Healthy Paws approved the claim and sent reimbursement in days. Best of all, the MRI showed no neurological damage. We couldn't be happier with Healthy Paws.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed April 7, 2022

    Fast, reliable, and available on the phone for questions. We never had to be worried about whether Healthy Paws would support us after using them for over a year now across multiple claims. Our dog has had to deal with some complicated health issues and Healthy Paws has delivered on the quality they advertise. Highly Recommend.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffTransparency

    Reviewed April 5, 2022

    My pup and I have been customers since 2017. As a first time pet-parent, I opted for pet insurance, because I wanted my girl to be protected without having to hesitate over the cost of treatment, should serious illness or accident occur. I had compared providers and liked the reviews for Healthy Paws the most. I continue to be happy with my decision. I submit every receipt/invoice from each vet visit (just in case I assume incorrectly that something is not covered) and the Team diligently and patiently reviews all charges, and responds with explanation of what is covered in each case. Already, there have been two bigger-ticket items where the reimbursement exceeded my expectations, with the latest one being worth almost 2 years of our current monthly premiums!

    Communication via email has always been more than sufficient in our case, and responses to claims have been clear, timely and pleasant. I can't imagine not having pet insurance and based on my experience, I have been whole-heartedly recommending Healthy Paws to all my friends, coworkers, and our local pet community.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed April 5, 2022

    I work for the largest corporate veterinary hospital in the US and as a perk, they subsidize the cost of Trupanion for four pets. Well, as most others in the animal industry know, sometimes you own more than four... I looked at purchasing Trupanion for my new Great Dane puppy as they had been great with the coverage and claims for my other pets and realized the monthly premium was over $160 for my chosen options (90% reimbursement with a $500 deductible).

    I remembered a coworker recommending HealthyPaws to our clients and hearing great reviews. I was quoted a monthly premium of $82 for the same $500 deductible and 90% reimbursement plan. Fast forward a year and my puppy suffers a partial CCL tear in his left knee during a competitive field trial. HeathlyPaws has covered his initial diagnostics (radiographs, sports medicine evaluation, surgical evaluation) ($950), 16 weeks of twice weekly cold laser and underwater treadmill/hydrotherapy ($3200), and his eventual TPLO surgery ($6900). He will likely require a few more months of rehab and physical therapy to fully recover and I am confident in the care he will receive knowing we are backed by HealthyPaws and not burdened by such a significant financial impact.

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    CoveragePunctuality & Speed

    Reviewed April 4, 2022

    Healthy Paws pet insurance is wonderful! They are always prompt in processing our claims, and we always receive our reimbursement within a week! One less thing to worry about when my pets are sick or injured. I highly recommend Healthy Paws!

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed April 3, 2022

    I cannot say enough good things about Healthy Paws. We have had 3 French Bulldogs and knowing the issues they tend to have we were advised by our vet to get pet insurance. I cannot recall what initially made us choose Healthy Paws, but I am so glad we did! The submission process is simple, the reimbursement is quick and every employee we have ever dealt with has always been a pleasure. We have been through some rough times regarding health issues with our melonheads and Healthy Paws has always made things a bit easier and less stressful, knowing that we didn't have to worry about financial concerns when doing whatever was needed to care for our four legged sons. Our first major issue sold us for life with Healthy paws.

    Our first Frenchie, Rommel, was stricken with encephalitis when he was less than a year and a half old. He went from being a happy, healthy puppy to passing away in just two weeks. He was the love of our lives and as you can imagine, we were completely devastated. We were prepared to do whatever it took to save him, but it was not to be. We racked up about $15,000 in bills trying to save his life and at that point had not really needed to use our pet insurance so we were not sure what to expect. I submitted the bills to Healthy Paws and within a week or so we were reimbursed 90%, no hassles, no red tape, no runarounds. It really helped not having to deal with any insurance issues while struggling to accept our sweet boy was gone in the blink of an eye.

    I've heard horror stories from other friends with different pet insurance and couldn't imagine dealing with that on top of grieving as we were at the time. But that isn't even the part that really sold us! About a week after he passed, I finally got around to calling Healthy Paws to cancel his policy. I was literally fighting back tears as I advised them he was no longer with us. The person I spoke to was very empathetic and expressed their condolences. Several days later we received a card in the mail from Healthy Paws. It was a condolence card handwritten by several employees expressing their sympathies for our loss. That pretty much tells you all you need to know about this company. It is not just a business, but also one staffed by people who really care, many pet owners as well.

    But the great experiences don't stop there. Over the years our other two Frenchies have had issues such as IVDD and breathing issues which have incurred other costly surgeries. Each time the experience has always been the same. Easy claim submissions, quick reimbursements and nothing but positive experiences with any employee we have ever had contact with. If you have a pet, you really should have pet insurance. If you want the best for not just your pet but also yourself, you need Healthy Paws!

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    CoveragePunctuality & SpeedRefunds & Payouts

    Reviewed April 3, 2022

    We have been with Healthy Pet for about 5 years now and our Mattis was having a difficult time eating and going to the bathroom. We took him to the vet for xrays and then to the emergency vet for an ultrasound. Was so happy to have pet insurance through Healthy Paws - they paid us back quickly and continued to inquire as to how Mattis was feeling. Pet Insurance is very important to have but having a company that has your back and reimburses you quickly is a comfort. Thank you Healthy Paws! I am so glad to have chosen this company.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 31, 2022

    Healthy Paws makes claims easy and have a fast response time. They give detailed claims details and any qualified reimbursement is fast. A company that cares for you and your pet. They also have helpful newsletters that provide good information.

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    CoveragePunctuality & SpeedStaff

    Reviewed March 30, 2022

    This is already my second pet insurance policy with Healthy Paws and they will be my go-to in the years to come. As soon as we adopt a pup we always start the process with Healthy Paws and the application is always so smooth and seamless. Whenever our pups need medical care, Healthy Paws offers convenient ways to submit claims, and their claim review process is always speedy. After my pup needed surgery, they even followed-up to check on him and make sure he was having a successful recovery. Love them!

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    CoveragePunctuality & Speed

    Reviewed March 30, 2022

    I have had Healthy Paws insurance for my dog since he was a puppy and is now 7 years old. I have had only good experiences, fast turnaround of claims, and complete support when needed. Highly recommend Healthy Paws when looking for an all encompassing health insurance plan.

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    PriceBilling

    Reviewed March 30, 2022

    I wanted to thank you so much for checking in after my pup was admitted in the hospital a few weeks back! It was a long, scary week for my pup and family. Thankfully he is doing much better. He is on a strict hypoallergenic diet (think Surf and Turf for dogs in terms of the $$$$-ouch!) but he has not had any GI issues for a few weeks so I am hopeful that we figured out the cause-otherwise he needs to go back for more diagnostics-not fun for him or us! Paws crossed we are on the right path! You guys are the best-makes scary times more manageable knowing we are not having to worry about the bill. My other pup also has Healthy Paws (he is 10!) and we have barely had to use it at all but it's well worth it knowing we have it in times like we had with our pup!

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    CoveragePunctuality & Speed

    Reviewed March 28, 2022

    So glad I decided to take out insurance policy on my dog Blu with Healthy Paws. Blu has torn his knee ligament in both legs three months apart. Healthy Paws settled my claims without any problems and also very quickly. I wish my own health insurance was this seamless. Highly recommend Healthy Paws.

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    CoveragePunctuality & SpeedOnline & AppStaff

    Reviewed March 28, 2022

    Our four year old poodle mix has had two TTA surgeries in less than a year. We were amazed at how quick Healthy Paws processed our claims for these two surgeries that totaled $6K each. Before these surgeries, Healthy Paws has always been very prompt with our claims and their website makes posting the claim very easy as well. Healthy Paws Pet Insurance is wonderful and I recommend it to all my friends and family.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2022

    I have had a great experience using Healthypaws for 2 pets for many years now - their customer service is 2nd to none and they process claims amazingly fast. The fact they even check on your pet is just unbelievable and in a world where it doesn't seem like anyone has the time, staff or resources to even speak on the phone Healthypaws manages to make you feel as though they are extended family. I am extremely grateful for the services they provide.

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    Customer ServiceCoveragePriceRatesTransparency

    Reviewed March 24, 2022

    I've used Healthy Paws for about 3 years, during that time I've contacted their customer service department 2 times and each time they were extremely rude and dismissive. In less than a year they raised their prices over 30% without contacting me or changing the policy. Their explanation was "Other people are using the insurance in your area so they are raising the premiums." When compared with other insurance agencies, I would say Healthy Paws has been by far the most frustrating.

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    Healthy Paws, a Chubb Company
    Response from Healthy Paws, a Chubb Company

    We are sorry that you were not satisfied with your customer service experience. Premiums are determined based on the rates and rating rules filed and approved within each state’s Department of Insurance. Insurance regulations require that we send out a notice to our clients whenever there is a policy change. Please contact our customer service team if you would like a copy of the email regarding your most recent premium increase for your records.

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    Punctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed March 23, 2022

    I highly recommend Healthy Paws. They are very helpful and claims are dealt with very quickly. Once I submit a claim, they it is processed the same day and I usually receive my refund within a week. They're absolutely fantastic.

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    CoveragePrice

    Reviewed March 21, 2022

    My dachshund is basically healthy but has had two rounds of surgery for stones. Healthy Paws covered all tests and Surgery fees. I am so thankful I have this insurance. Even though the insurance costs have gone up several times—I got it when she was a puppy and she’s now over seven. It has been worth the cost!

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    CoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 21, 2022

    Read the fine print carefully, things that are not covered, will not be covered. Things that are, have been paid out quickly, without fuss, and with very helpful staff. Will continue using and recommending to others.

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    Punctuality & Speed

    Reviewed March 18, 2022

    I had a great experience with Healthy Paws. It was very easy to file a claim. I just uploaded all my documents. The process was very quick and easy during a stressful time with my pet. I highly recommend them!

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    Coverage

    Reviewed March 17, 2022

    In the beginning of March our pet 4 year old, Willo Rae began experiencing severe sickness and had to be rushed to our veterinarian at the Animal Medical Center of Lehigh Acres. Tests revealed the need for emergency surgery and Willo Rae was taken to the Blue Diamond medical hospital in Fort Myers, where emergency surgery required the removal of her gall bladder. She is now on the road to a recovery she and we are so grateful for. It was a fortunate decision for us to obtain insurance from Healthy Paws for Willo Rae and that decision was most fortunate in Willo’s extreme time of need. Thanks to Healthy Paws, Willo will very soon celebrate her 5th birthday.

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    Customer ServiceCoverageStaff

    Reviewed March 16, 2022

    Our Sugar-Bear is an American Akita. Last summer he tore his ACL and dislocated his knee cap so he required surgery. His recovery was a bit rough and all I wanted to do was ensure that he was comfortable and give him all the love and cuddles he wanted. I was able focus on my Beary because having Healthy Paws in our corner helped ease my worries about covering all the expenses. Three weeks ago he was diagnosed with osteosarcoma…an aggressive form of bone cancer. Bear once again required surgery and this time it was to amputate his back hind limb. As you can imagine it was a tough decision but he is doing excellent! We removed the source of him pain and he is recovering wonderfully. We are grateful to Healthy Paws for being there when we needed them. Great customer service and best of all peace of mind.

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    Customer ServiceStaff

    Reviewed March 16, 2022

    I'm so happy with the service from Healthy Paws. They process my claims in a timely manner and the customer service is always so friendly and informative. If it weren't for Healthy Paws, I'd have paid thousands of dollars for my pup's healthcare due to a lot of GI issues. Thank you so much for the great work!

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    CoveragePunctuality & SpeedStaff

    Reviewed March 15, 2022

    I have nothing but great things to say about Healthy Paws. My rescue pup has had some health issues from the start and their claims department has been fantastic. Claims are processed quickly and reimbursements are direct deposited. I highly recommend this pet insurance.

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    Customer ServicePrice

    Reviewed March 15, 2022

    $250 deductible, 80% percent reimbursement and was in my account in less than 2 weeks after filing claim. They have answered all my questions and have been so great. Even had a follow up email to check on my dog. Highly recommend.

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    Customer ServiceCoverage

    Reviewed March 14, 2022

    I want to share my positive experience for the past 9 years having 2 small Havanese fur babies. Periodically I have needed to submit claims. I have not had any difficulty with the process which is very simple. I have used manual mail in and more recent three years online and phone app. Process. My Buddy 9 years of age this summer has had two major surgeries unexpected. In 2020 he had a soft tissue sarcoma and aggressive type of cancer. Following surgery and then radiation treatment he came thru very well. This past two weeks Buddy had surgery for a torn ACL same radiation leg which surgery was our only option. Having Healthy Paws Insurance for both fur babies and the ease of claims and custom coverage I have been blessed to have both babies with me healthy and being able to take all my time and strength to be a great caregiver.

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    CoveragePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 12, 2022

    Even if I lose you somewhere while reading my review, please purchase a Healthy Paws pet insurance for your pet now. This is not like deciding whether to purchase your baby a duck toy or a squeaky ball. For the past 8 years Healthy Paws has saved us money we sometimes didn't have. It has allowed us to focus our energy and time on providing Mossi the best vet-care, rather than worrying about money. You don't want to avoid a visit to the vet because you cannot afford it. There is a lot of information online and in social media, which can be very overwhelming. It can also be very misleading, but the go-to for many people because it accessible, and cheaper. I do not recommend this at all.

    Make sure your pet is covered with Healthy Paws, take them to the vet, and every other source of information should always be confirmed by your vet. Before I do lose you (as you may think I am long-winded) think of surgeries and cancer, which are very common. Waiting until a sickness or odd-bump passes or goes away because it is not “big deal,” or avoiding routine examinations because “what if they are too expensive” - should never be the decision-process regarding your pet’s health. Pet insurance removes that financial obstacle. Your pet/baby's life may be short, but you can extend them and make the more comfortable with the proper veterinary care.

    As soon as we welcomed Mossi Banana into our lives, we purchased a Healthy Paws policy. It came to use right away! Two of the best decisions in our lives! My precious Yorkie, as is the case with the breed, has struggled with allergies, food sensitivities, osteoarthritis, and an incessantly curious and excitable personality that cannot be cured. Our journey with her tummy issues, food and seasonal allergies that change from year to year and as she ages, two surgeries for ruptured ligaments on her hind legs, a fractured tooth (she is a hard chewer, avoid plastic or antlers), have all been very stressful for Us and Her. However, the stress fades away after the visit to the vet when she starts feeling better. We do not have to worry any more than needed because she is covered. I can’t imagine feeling conflicted about foregoing a veterinary visit or treatment because of the cost. You do not want to, either.

    Mossi takes various medications and supportive treatments for her gastrointestinal health and bone & joint health, which are covered by Healthy Paws. The surgeries for her hind knees, as well as her rehabilitation program did not have to be optional because we had Healthy Paws. You can decide not to do them, but without them you would be seriously and negatively affecting the length and quality of your pet’s life. When her recovery sessions needed to be extended, Healthy Paws covered them - no questions asked. I submit my invoices the day of the treatment, and I can have the money in our bank account within the same week, sometimes within couple of days – this is a life saver!

    Preventative care and food is already expensive, but often doable if you have Healthy Paws to cover the rest. We have a tight budget, and can cover the preventative and food, but beyond that we would struggle and have to make difficult choices about our pet's health. You do not have to! As she ages, some of her health conditions are becoming more easily aggravated, which require more specialized care. Because we have Healthy Paws, we can afford an Internal Medicine Veterinarian that specializes in small dogs. Yes, there are veterinarians that specialize in many fields, but are usually more expensive. Specialized medicine can extend and even save your pet's life. It is more expensive, but it will not be an issue because you have Healthy Paws to cover your pet. I am amazed that Mossi's veterinary care and HP coverage are much better than my own human health care care and insurance coverage!

    If you have a breed that is known for great health, get an insurance with the lowest deductible and/or lowest reimbursement. Later, you can change them! Cancer and accidents can be very indiscriminate no matter the breed. You will regret not getting a policy, you will NOT regret getting one because you will need it. If you have a breed that is prone to health issues, get a HP pet policy immediately – and instead, spend the time and energy working with their vet, and doing your own research to learn about your pet’s predispositions and conditions so that you can provide them with best holistic care possible. Get a HP policy, it will make your and your pet's quality of life MUCH BETTER! You will have more money for toys, treats and trips with your beloved pet(s)!

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    CoverageSales & MarketingStaffBillingFollow-Through

    Reviewed March 12, 2022

    This insurance is fantastic! Works exactly as advertised! My dog started having some tummy issues, which required vet visits, tests, blood work, MRIs, etc. This all added up to thousands of dollars in vet bills that I would not have been able to afford without this insurance. Submitting my claims was easy, and my payouts were completed in a timely manner. Never any fuss, couldn't be happier.

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    CoverageSales & MarketingStaff

    Reviewed March 11, 2022

    I have been a client of Healthy Paws Pet Insurance for many years now and I am so happy with my experience. I am a veterinarian and see pets all the time that cannot receive care because of financial limitations. Even receiving a discount on services, I have been able to offer my pets care that I wouldn't be able to offer without insurance. I even tried a different company on my new dog and left them within 6 months and moved him over to Healthy Paws. Grateful to have the Healthy Paws Team on our side!

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    CoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed March 10, 2022

    I have been so impressed by how Healthy Paws has come through for us over the years but especially recently. My 3 1/2 year-old dog Jack has had a couple of minor incidents over the years and they were always quick to process his claims and send a check in the mail, but they recently came through for us in a major way when he was suddenly diagnosed with Intervertebral Disc Disease and had to have major emergency spinal surgery and a hospital stay with a dog neurologist. Others discouraged me from going to a specialist because of the high cost of the diagnostic MRI and surgery but my dog was in incredible pain and suddenly lost control of his back legs and clearly needed emergency care.

    The total bill came out to be about $14,500 and Healthy Paws covered just shy of $11,000, so I only ended up paying about $3,500 myself. Jack is now happily recovering really well and expected to be able to run and play like he used to. The plan has already more than paid for itself, and the health and comfort of my most cherished companion is priceless. I was also touched that they wrote me a kind note after processing my claim to see how Jack was doing. So happy!

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    CoveragePunctuality & SpeedRefunds & Payouts

    Reviewed March 9, 2022

    They processed my claims quickly. My dog had 2 knee surgeries six weeks apart. They paid for the claim and even reached out to see how my dog was doing afterwards. I highly recommend Healthy Paws! They have been a great insurance company.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & Payouts

    Reviewed March 8, 2022

    I had a great experience with Healthy Paws. They responded immediately letting me know what information they needed from my Vet and they paid very quickly. They even checked on my puppy later. I’m a very satisfied customer - happy to have this insurance!

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    CoverageStaff

    Reviewed March 8, 2022

    My dog Logan had a surgery (splenectomy and thyroidectomy). We are thankful that we have Healthy Paws insurance, because otherwise we will spend a lot of money for his surgery and ER visits. We were able to extend our dog’s life and give him quality life because of our pet insurance! I highly recommended them, transactions are very easy for reimbursement and the helpline are very helpful and knowledgeable. I will surely recommend Healthy Paws for pet insurance. Don’t hesitate to get one for your fur babies because pets are families too.

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    StaffEase of Use

    Reviewed March 7, 2022

    I have been a customer of Healthy Paws for approximately 5 years. I cannot praise their participation in my pet's health enough. During my dog’s various health issues, Healthy Paws has never faltered and their system is so easy to navigate. Appreciate them and recommend them to everyone I meet. A business that truly cares about their customers..

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    PriceRefunds & PayoutsBilling

    Reviewed March 7, 2022

    I have two cats, unfortunately both of them got CKD problem and teeth resorption problem. The costs are so high to take them for blood work every half year, and check their teeth if they need surgery. Healthy paws always reimburse the payment within a week!

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    Customer ServiceStaff

    Reviewed March 7, 2022

    I just wanted to report that I couldn't be happier with the care, concern, and the rapidity of reimbursement for my pet's emergency visit. The claim submission is incredibly easy as well. They also followed up on my pet, showing their concern.

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    CoverageTechRefunds & Payouts

    Reviewed March 5, 2022

    As first time pet insurance customers, my wife and I were more than a bit skeptical. What were we actually paying for? If something were to come up, would our insurance actually cover it? Or would the provider lean on vague fine-print in order to not support us? Our experience with Healthy Paws was exactly the opposite of our concerns. Not only are the terms and conditions specific, but they have gone out of their way to look for ways to support our dog Betty through what has now been multiple unfortunate surgeries in her young life. She is now very strong and will hopefully be with us for many years to come, and having the support of Healthy Paws has made all the difference. We are so very grateful.

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    CoverageTechPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 3, 2022

    Seven years ago when I got my first dog, my cousin advised me to look into pet insurance. I was not sure at the time, but it was the best decision I made. Through research, I found Healthy Paws, and I decided to give them a try since they seem to have great coverage. For the first few years, we did not need to use the policy. However, in 2018, when my dog was about three, our dog had multiple indolent eye ulcers, and he couldn't open his eye. I can credit Healthy Paws for helping me save my dog's eyes. After several costly procedures and many specialist visits, my dogs eyes were healed. They paid all claims in accordance with the contract.

    Also, it is very easy to submit a claim by app or online, and the claims are usually paid within a few days. I recently got another puppy, and I looked at insurance policies again. Although, Healthy Paws premiums were a little more expensive a month, I decided to go with them due to their great coverage. My puppy just turned one, and needed surgery on his nares and soft palate to breath better. I was pleasantly surprised when Healthy Paws approved the claim a few days later, and even wrote me a personal get well message. Based on my current experience with Healthy Paws, I will be a customer for life.

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    CoveragePunctuality & SpeedStaffBilling

    Reviewed March 3, 2022

    Two paws up for this company!! Our 10 month old German Shepherd was very sick with a respiratory issue and hospitalized for 3 days. Needless to say, we received a hefty medical bill from the emergency vet. We paid the bill upfront and submitted the invoice to Healthy Paws for reimbursement. A couple weeks later we received a check from Healthy Paws. There was no hassle, rebuttal or confusion about what was to be covered. The check came quickly and was the correct amount based on our selected coverage plan. The staff at Healthy Paws even checked in with us a few days later to see how our pup was feeling. There is no better insurance company in my eyes. 5 ++++ stars!!

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    CoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingTimeliness

    Reviewed March 3, 2022

    I will attempt to make a very long winded review as short as possible. I have had dogs my entire life and for most of that time I was aware of pet insurance but I thought it was a bit of a scam, meaning that it really only paid for emergency type problems and that it was not worth the cost. Fast forward to May 2020 and I get a new puppy and the woman I am dating also has a dog and she tells me about Healthy Paws and how great it is. I get the insurance for my new puppy Ruby. Healthy Paws covers pretty much everything but exams, preventative medication (flea, tick, etc.) and vaccinations…. Everything else is covered.

    So now the long part of how much Healthy Paws helped us. All of the ordeal I am about to go into was covered by Healthy Paws except for our deductible which was 20% and any exam fees. We calculated the payments from Healthy Paws to be around $35,000 over the course of this single problem. In early 2021 Ruby started to have on and off vomiting, so we took her to the vet who did x rays and found no real problem, they thought it was viral. The vomiting continued on and off a bit more so we took her to another vet for a second opinion. This vet ran bloodwork, did x rays and an ultrasound and still did not find anything.

    Fast forward a few weeks and Ruby vomits blood so we take her to a third emergency vet who does an x-ray and an ultrasound and discovers that Ruby had part of a squeaker toy in her large intestine and it has perforated her intestine. It more than likely was in her stomach since she started vomiting but did not show up because it is clear plastic. When it finally made it past her stomach and into her intestines it because stuck because of the size and then perforated her intestine has her body tried to work the squeaker through her GI track. Ruby had emergency surgery that day and a blood transfusion to help with the blood she lost, she spent 2-3 nights at the vet recovering and was doing okay. Because of all the blood Ruby lost she was anemic after the surgery so she required blood test every few days. As we had test, the vet noticed that Ruby's red blood cell (RBC) count was not improving.

    After a week or so of additional testing, it was determined that the area on her intestine where it was cut and sutured by the vet had separated and the sutured needed to be restitched, so Ruby goes back in for a second surgery. Ruby recovered okay for the second surgery but still was anemic with no improvement in her RBC count. We took her to three different vets (our regular vet, the emergency vet, and University of Pennsylvania Vet school). None could find a reason why Ruby was still anemic other than the assumption she had a slow bleed from her surgery site that they felt would eventually heal.

    At this point we are in July of 2021. Over the next 7-8 months ruby required 3 more blood transfusions, several ultrasounds and 30+ blood test to check her RBC count and other values. Here we are today in March of 2022 and Ruby is almost back to normal. She still is requiring monthly injections of iron and monthly blood test to monitor her improving anemia and RBC count.

    Everything I mentioned above was covered by Healthy Paws and reimbursements to us were often made the same day, I do not think we ever waited more than 3 days for a reimbursement of a vet bill. Healthy Paws also never questioned any of the bills and we never were required to get preauthorization for a specialty vet or surgery. The only time Healthy Paws ever had anything to say about the bills we submitted was them checking in to see how Ruby was doing and wishing us well.

    Long story kind of short… get pet insurance. Without Healthy Paws we would have had to make very hard decisions about continuing Ruby’s care due to the cost, as the bills were $40,000+. We would have either burned through a lot of savings/gone into debt or had to put Ruby down. Fortunately we avoided both of those situations because I purchased pet insurance when ruby was a puppy. The only suggestion I can give outside of getting pet insurance through Healthy Paws is to get the lowest deductible possible which I think is 90% coverage (10% co pay) and get it on any puppy as soon as you can.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 1, 2022

    We signed up for Healthy Paws insurance right after we rescued our puppy in October 2020. I did my research before deciding who to pick, and I am confident I made the right choice! Submitting claims is easy and the turnaround is quick. If you sign up for direct deposit, you get your money faster. I haven’t had any issues with claims being processed, and none of them have taken more than a few days. Customer service has been very helpful, and is available to answer questions quickly. I would definitely recommend Healthy Paws pet insurance.

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    CoverageTechPricePunctuality & Speed

    Reviewed March 1, 2022

    We used Healthy Paws for health insurance for our Great Dane, Luna. We bought the insurance for her at birth and didn't use it for a few years, but then around age 4, she developed pneumonia, which required a short hospitalization and IV antibiotics. Then at age of 6, she tore her CCL. Healthy paws covered all of these treatments, a full CCL repair surgery (which is NOT cheap), AND her post surgery physical therapy. I've never encountered an insurance company that was so seamless and easy. Claims are processed quickly, and I've never been asked for extra documentation or had a denial. (Why can't human insurance be this easy?!) Luna is a happy and healthy girl now due to Healthy Paws. We will be using them for all future furry family members. :)

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 28, 2022

    Our poor dog needed his dog equivalent to an ACL repaired. What should have been a relatively normal recovery turned into a nightmare. We ended up getting X-rays every month for the last 8 months, plus a couple pain management overnight stays. HealthyPaws not only processed our claims remarkably fast, but also sent us personalized emails checking in on his recovery. Well now that he’s had his third procedure we think he’s finally in the homestretch. Without HealthyPaws his suffering could have been much worse.

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    CoverageStaffBilling

    Reviewed Feb. 28, 2022

    Upon a yearly checkup for my yorkie, Enzo, it was determined that his liver enzymes were sky high and bladder stones were found. Surgery had to be performed immediately. We were so blindsided by this news...but thank goodness we had Healthy Paws pet insurance to make sure our baby got the proper care and surgery he needed. Multiple bladder stones were removed and 2 biopsies were performed on his liver. He needed to stay 2 days in the hospital. Healthy Paws covered 80% of the hospital bill which was a BIG help to us. I cannot express how important pet insurance is and what a help it is for furbaby's health.

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    Customer ServiceStaffBilling

    Reviewed Feb. 27, 2022

    Have had 2 surgeries back to back and payment is almost immediate…. Plus staff is great to deal with! Even had emails checking on how he is, doing! Claims are easy to submit. Compared to stories I have heard on other companies, I highly recommend them.

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    Coverage

    Reviewed Feb. 24, 2022

    When we got Healthy paws insurance for our dog we had no idea how much we were going to need it. Our dog has been in ER three time or more and thanks to our pet insurance with Healthy Paws we were able to save sooo much money. In addition to that they check on you and your dog to know you are doing ok. Such great service. Highly recommended.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 24, 2022

    Healthy Paws was incredibly efficient and quick in responding to claim submission. I received reimbursement within a week of filing a claim. I am VERY pleased with the company and organization. They provide outstanding customer service and are quick to respond to inquiries. I am incredibly grateful for this service and am so glad a friend told me about them. I will never go without pet insurance again.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 23, 2022

    Since bringing my pup home in late 2018, I've turned to Healthy Paws to help defray the cost of various tests and treatments he's had. It's a rare but wonderful thing to have a pet insurance company that reimburses at such a high level and actually follows up to see how my dog is doing after paying my claim. I love Healthy Paws!

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    Coverage

    Reviewed Feb. 22, 2022

    My dog is recovering from double cataract surgery, and her progress after 2 weeks is great. Her eyesight has been restored, thanks to a skilled veterinary ophthalmologist. I would also like to thank Healthy Paws for coming through for us and covering the considerable expense of the surgery.

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    PriceStaff

    Reviewed Feb. 22, 2022

    I have had healthy paws for 11 years and they have always taken good care of my dog in a timely manner! I have never had a problem processing a claim, despite large & frequent procedures. Given my dog is almost 12 years old, the premiums are very reasonable.

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    Staff

    Reviewed Feb. 21, 2022

    Healthy Paws has been absolutely amazing from the start. We have unfortunately had our share of medical issues with our sweet chocolate lab Maggie. From Double anal gland removal to a congenital Paramesonephric banding in her vagina causing her consistent UTI's and other infections. Healthy paws has saved us THOUSANDS of dollars. They even go as far as checking in to make sure your baby is recovering well after you have submitted a claim from surgery. I could not be happier with the service we have received from them these past 3 years and I know that if ever there is trouble in the future with our dog, that they have our back.

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    CoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Feb. 21, 2022

    We have Healthy Paws Pet Insurance for our dog. She has had numerous health issues, including surgery, and each time, Healthy Paws paid 80% of the costs after deductibles. It has made care decisions much easier, and our dear pet has fully recovered and is able to fully enjoy life after illness! The app is so easy to use. You just submit photos of your invoices, and you get reimbursements in very little time. Our premiums have gone up over time, so don't assume that what you pay at the start will be the cost later on. Nevertheless, we highly recommend this company!

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Feb. 19, 2022

    Our cat Pepper broke his leg in December and needed surgery. It was a heartbroken time for us. There were so many things to worry about from finding a hospital that could schedule surgery quickly to concerning if he could get fully recovered from the injury. But fortunately, we don't have to worry too much about the financial burden because we purchased health insurance when we brought Pepper to our family. The first reimbursement took a few rounds of communication because of the requirements of medical records. But the reimbursement arrived swiftly after there is no issue with documents. The reimbursement for later medical costs was simple and easy. Now we could see our little angel could happily jump and climb just as before. I am very satisfied with their efficient and responsive service.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed Feb. 16, 2022

    So glad I have this insurance, my puppy needed emergency stomach surgery after eating a zipper. Just knowing I have this insurance made it so much less stressful knowing the cost would be covered at 80% . The claims dept was so helpful and prompt in reimbursement it was wonderful. Thank you so much .

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    CoveragePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Feb. 12, 2022

    Healthy Paws has reimbursed me for all my pet's ailments every time without question or skepticism. They are very easy to work with and very punctual. My large active dog has had his share of ailments from a serious cut on his paw to having surgery on both knees, allergies, multiple ear infections, and a blocked tear duct requiring surgery at UC Davis Veterinary hospital. His vet bills have exceeded $15000 at this point. And having a good insurance plan means being able to provide the very best care for your pet. All you have to do is upload the invoice and they will send you a check for your deductible amount. So easy!

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    Customer ServiceStaffEase of Use

    Reviewed Feb. 10, 2022

    I cannot express my gratitude enough to HealthyPaws. We were responsible for $800 of the $4400.00 TPLO surgery. HealthyPaws worked directly with the Animal Hospital; sent them the reimbursement, so it cut me out completely! Great!!! App is easy to use. Can always get through via phone. Helpful, responsive, and they care! Look no further!

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed Feb. 9, 2022

    This insurance is so easy to use on the app. It’s so simple to file a picture and submit the claim. They are speedy with the insurance claim and then with a quick turn around of the reimbursement. I highly recommend this insurance company for your pets. They even followed up with me about my dog’s health after he had a treatment in the hospital.

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    Customer ServiceCoverageRatesHonesty & Transparency

    Reviewed Feb. 9, 2022

    I signed up for Healthy Paws after researching several companies. I felt safe in the fact they are rated as the number one pet insurance company. Several months after starting the policy for my senior cat she developed a mass. After 7 emails back and forth they denied the claim for her x-ray on the basis of a "pre-existing condition". According to all previous vet records and the annual exam she had within 30 days of beginning the policy this was not a pre-existing condition. Do not sign up with this company. They will give you a runaround and lie to not on claims.

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    Healthy Paws, a Chubb Company
    Response from Healthy Paws, a Chubb Company

    We do our best to be transparent regarding our need for medical records. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Since your kitty's issue was noted as being pre-existing in her records, we could not provide coverage for this claim.

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    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed Feb. 9, 2022

    My puppy was in the need of emergency care and exploratory abdominal surgery after finding her chewing on something that wasn't food or a toy. A piece of a broken glass bottle was suspected as being eaten. X-ray at our local vet's office showed 3 pieces of what was believed to be glass in her stomach. Consultation and review of the X-ray by specialized vets was had, and my puppy was rushed to their hospital for surgery. Surgery was performed and overnight observation followed. My puppy is now in her second week of recuperation and doing well. I am so grateful to have found Healthy Paws Pet Insurance. After paying the deductible I had chosen when applying for coverage, Healthy Paws handled my dog's claims expeditiously. Within a couple of days, the claims were approved for covered services and I've had follow-up e-mails inquiring about my pup's recovery. I highly recommend Healthy Paws!

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    Customer ServiceCoveragePricePunctuality & SpeedStaffBilling

    Reviewed Feb. 8, 2022

    We are very happy with our insurance. This year, both of our dogs were found to have a fairly rare disease, and as it often happens, if a disease is rare, a diagnosis is not made quickly. At first, we went through a hospitalization of one and a long doctoring of both; then, after 5 months, we had to hospitalize again, this time with expensive tests, such as radiographs, CT, biopsies, and lab tests for both dogs. The situation was exasperated by the fact that the hospitalized one now had an acute onset of hepatolysis.

    Our insurance company was with us through this entire time. They quickly and efficiently worked through all of our medical bills, returning our portion of the money in 3 to 5 business days. When thousands of dollars are in question, such a response is very important, and we are very grateful for our insurance company for helping us with no difficulties through this tough time. If you want reliable insurance for your pets, do not hesitate and contact Healthy Paws Pet Insurance!

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    Customer ServiceCoverageOnline & AppRefunds & PayoutsTransparencyTimeliness

    Reviewed Feb. 7, 2022

    I have used Healthy Paws for six years with my oldest dog. I added my new puppy last year. I am delighted with their services. When submitting a claim, they reimburse me within days. Submitting a claim is easy on their website, and I get email updates to see where my claim is in their system. I can always trust them with my pets. I recommend Healthy Paws as your trusted Pet insurance company.

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    Reviewed Feb. 7, 2022

    After a very long couple days with our dog in the hospital we weren't sure how the Healthy Paws claim process would go. It was one of the easiest experiences while dealing with everything. From submitting the claim to getting the reimbursement took a total of 3 days, a lot faster than I anticipated. I would recommend anyone to use Healthy Paws.

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    CoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 6, 2022

    Our Dalmatian's emergency surgery claim was processed EXTREMELY fast and we were reimbursed for the full amount of our coverage AND the Healthy Paws staff cared so much that they reached out several times to to see how Zuko was doing.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Feb. 4, 2022

    We love Liam as if he were our child. We rely heavily on Healthy Paws in Liam's health care. Healthy Paws is quick to respond and provides excellent coverage for Liam. We have had Healthy Paws since Liam was born and will continue to keep them as Liam's health care provider. They have never let us down.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 2, 2022

    I have absolutely no relation to HealthyPaws other than being their customer for 5.5 years. I rarely write reviews, but I also rarely face a service that's worth a review that much, so wholeheartedly, and truly for the benefit of pet parents, like me. I was the owner of an AMAZING Labrador Retriever who passed away on Saturday, 1/22/22. These were no less than the worst days for our family. Yet, I felt that I have to share this information in order to help other pet parents.

    Straightforward: The single most important decision I have ever made when it comes to my dog, was to join HealthyPaws. Unfortunately, I really needed them, and fortunately, they were ALWAYS there, and ALWAYS helped. A lot.

    To summarize our experience:
    - They really covered everything, except exams, exactly as they promised. And there was a lot to cover.
    - They went above and beyond to help us. When we got a high estimate for a treatment, they offered to do a direct pay to the hospital! Even when the hospital manager was hard to get, they were the ones to keep trying. It was unbelievable.
    - They were always super-fast to approve claims and reimburse.
    - They were always super responsive. Someone always answered my calls and helped me.

    - They were fair and empathetic (even when I called to stop the policy… They knew what happened, and they even sent us a sympathy card).

    I simply don't have enough words to thank them for what they did, and for such a great service. I urge you, pet owners - get your baby a health insurance. This is absolutely NOT optional. In some cases, this may really be a lifer saver. When things get bad, you will be thankful, and you will ask yourself what would you do without it. If and when (hopefully never!) you will face the question of "should I pay for this $9,700 surgery that I'm told will extend the life of my dog", you will seriously wonder what other people, without pet health insurance, are doing?

    You don't want to have financials as part of your considerations when you wonder how to treat your furry baby when time comes... (and I truly wish you it will never come! But it came to us... 10 years too early). And once you rightly decide to have that insurance, please know that you can simply call HealthyPaws. I genuinely couldn't ask for a better service. Thank you HealthyPaws team – you’re the best!

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    CoverageStaffTransparency

    Reviewed Feb. 2, 2022

    My dog was diagnosed with cancer in November. Initially Healthy Paws thought his tumor was a pre existing condition and was not going to cover his treatment. My veterinarian submitted a letter to them explaining that it was a new development, and that was all Healthy Paws needed to cover his treatment. They have covered everything that I have submitted, and there is no doubt that I would have had to say no to some of his treatment had I not had insurance. Submissions for reimbursement are simple, just attaching an invoice, and their explanation of benefits always make sense. Excellent company and would recommend highly.

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    Customer ServiceCoverage

    Reviewed Feb. 1, 2022

    Thanks for the email on checking in on my pet. I deeply appreciate your concern on Charlie. It's been a rough road with this little one. Charlie is only two years old, so we want to give him a chance to grow into a big cat. I have to say, if it wasn't for purchasing your insurance, I would have had to let him go to the Rainbow Bridge. Purchasing insurance was the best choice I have ever made when it comes to my pets. He's on the road to recovery with meds that he'll be on for life, which is just fine.

    Thank you,

    Emily

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    Customer ServiceCoverageRefunds & PayoutsStaffBilling

    Reviewed Jan. 31, 2022

    I have had my dog insured with Healthy Paws since the day I brought him home almost 8 years ago and they have been far and away one of the best decisions I have ever made in my life. My dog just had his second major emergency surgery, gall bladder removal, which required another multiple day ICU stay and major emergency surgery totaling to a 13k bill. I submitted my claim Saturday the day after I brought him home and as always the coverage was to a T, almost the entire bill and I was paid out the 80% without question and the money was in my account by that Wednesday! They are amazing and I wish I had them for human health insurance. More than that, they sent a personal email to me asking after Madden and his recovery, as they have in the past after other unfortunate big events he has been through. They truly are the best insurance for pets and I recommend to everyone I encounter with an animal!

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    Punctuality & SpeedRefunds & PayoutsMaintenanceTimeliness

    Reviewed Jan. 28, 2022

    Brady had 2 broken teeth extracted. Healthy Paws was very prompt reimbursing me and later contacted me to see how he was doing. When I send a claim, it is usually acknowledged the same day. I also have Brady's sister, Gracie, who has benefited from Healthy Paws. We are very pleased with Healthy Paws.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 27, 2022

    Our experience with Healthy Paws has been excellent. They have promptly responded to our claims and paid according to contract. They have been caring in communication and preventative proactive in newsletters. I strongly recommend. I am a physician who values good health care for all especially my family which includes our dog.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 27, 2022

    We took our 1.5 year old cat to urgent care over the holidays after she swallowed a ribbon. Healthy Paws was amazing not only processing the claim quickly but they followed up with us to check on Hannah's well-being post treatment. The level of care they extended was wonderful. I’m very pleased that we chose Healthy Paws and would highly recommend them to other animal loving parents.

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    CoveragePunctuality & Speed

    Reviewed Jan. 26, 2022

    When our cat was showing signs like fatigue and low appetite, we did not hesitate to bring him for a checkup because we knew that Healthy Paws had our back if something was seriously wrong. After an x-ray revealed that something that was not food was blocking his stomach from draining, the vet was able to get it out with an endoscopy and our baby is feeling great! The claims process was extremely easy and reimbursement took less than a week. I wish my human insurance was this easy... Healthy Paws made it clear they were with us every step of the way, and they checked up on us after the operation. The routine vet visit was not covered, but everything else was covered according to the extremely clear pay schedule.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Jan. 26, 2022

    My dog tends to go to the vet for random issues that occur, but I know that every time she does, HealthyPaws will be quick to help me out. Filing a claim is so easy and they reimburse me almost instantly. They truly care about their customers — even reach out to follow up with how my sweet girl is doing! HealthyPaws has been a life saver financially for us — I highly recommend!

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    CoveragePunctuality & Speed

    Reviewed Jan. 22, 2022

    I so appreciate Healthy Paws Pet Insurance for their easy claims process and fast reimbursement! My dog injured himself with a stick 12 days ago. I filed a claim immediately, and it was so easy -- just upload a receipt and vet record. I got a fast acknowledgment, and a check within 10 days! It wasn't for the entire $1700; I only got $1000. But that's a lot more than nothing!

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    Staff

    Reviewed Jan. 22, 2022

    I can’t even begin to say how wonderful I think Healthy Paws is as a company. I wish all companies were as good, ethical, and caring as them - and I know that is a result of everyone that works there! The representatives are kind, knowledgeable and very efficient. The claim submission process is very easy! I highly recommend Healthy Paws!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffBillingEase of Use

    Reviewed Jan. 21, 2022

    Healthy Paws is very easy to work with and sticks to their claims policy! It was nice knowing I can file a claim right after an accident and get approvals promptly. The monthly payment is also affordable. The app is user friendly and the customer service is kind and courteous.

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    CoveragePunctuality & SpeedStaffFollow-Through

    Reviewed Jan. 20, 2022

    Our dog Christopher has been covered by Healthy Paws for about five years. Unfortunately for him, he has needed at least four major surgeries. Fortunately, for us we have Healthy Paws coverage. Learning that your dog is stressful enough without having to worry about whether we can afford his care. Healthy Paws coverage removes this worry. The company provides superb coverage, does what they say they will do, does so without argument and processes claims effortlessly. When the care is covered, they ALWAYS PAY. Reimbursements come quickly, and filing a claim takes no time at all. Healthy Paws has always lived up to their end of the bargain. We cannot recommend the insurance more highly. It has been the best "investment" we have made in our dog's care.

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    CoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBillingFollow-Through

    Reviewed Jan. 20, 2022

    Healthy Paws offers great dog insurance. They have excellent coverage and make it easy to submit a claim. Their claim processing is very fast. They do not nickel and dime the claims. As advertised, they paid 90% of the surgery bill for our dog.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 19, 2022

    Healthy Paws is perhaps the best pet insurance available in the market today. The support provided during Momo’s recent emergency starting from claim reimbursement to follow up on Momo’s well being was truly outstanding. I recommend Healthypaws to my friends who own pets.

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    Customer ServiceCoverageBillingTimelinessFollow-Through

    Reviewed Jan. 16, 2022

    Healthy Paws covered 80% of our dog's $12,000 bill. We could not have done it without this insurance company. Our boy was rushed to the ER for lifesaving procedures. I contacted Healthy Paws the next day. They offered to work directly with the veterinary office and they agreed to continue treatment on our dog with a Promise To Pay Letter sent from Healthy Paws. I love how attentive the customer service line was, within minutes of getting off the phone with them, they were already in communication with the vet office. Healthy Paws was one of the best decisions we have ever made.

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    Customer ServicePrice

    Reviewed Jan. 13, 2022

    Healthy Paws has been a lifesaver for my little Gus. I have it on both my Frenchies. Olivia rarely has an issue and never meets her deductible, but Gus has had some severe health issues, including a surgery for IVDD. Healthy Paws has been there every step of the way. An easy claim process, always available by phone if you need them. And best of all, checking on my boy after a claim has been paid.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 12, 2022

    I’ve had Healthy Paws for about 2 years now and I do like the service provided however I wish there were more options. They were very caring and helpful with coverage for my dog. Reimbursement was easy. The main coverage is for sick visits, surgeries, medications. I wish there was a wellness option for vaccines and dental care. The price is affordable for 2 dogs. I am grateful for the follow up email also to check in on my dog after surgery. That meant a lot to me.

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    Customer ServiceCoverageOnline & AppStaffEase of UseRates

    Reviewed Jan. 12, 2022

    I purchased Healthy Paws insurance a few years ago, when we got a second dog. I read reviews and chose Healthy Paws based on them. I have not been disappointed! Their website is easy to navigate, the policy was easy to set up and all of the terms are outlined. You can choose from different reimbursement percentages. I chose a 90% reimbursement. I have had to use it several times for one of our dogs, most recently when he ran into the road and was hit by a car. I uploaded the info they asked for and they responded within a day, asking for additional info if they needed it. I uploaded that and they again responded within a day.

    I had all of the documentation to them on a Tuesday afternoon, and the reimbursement was direct deposited into my account Thursday morning. Having this pet insurance makes decisions about care easier. I know that with the exception of the exam, other things related to the illness or injury will be covered at my reimbursement rate. I'm grateful for the insurance and for the promptness of their response when filing a claim.

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    CoveragePunctuality & SpeedStaffBillingEase of Use

    Reviewed Jan. 10, 2022

    So glad we decided to get pet insurance soon after adopting our dog when she was 7 months old. She just turned 3 and a malignant growth was discovered during a routine vet visit. Between the ultrasound and surgery, the insurance has more than covered years of payments. It is so user friendly to submit a claim online and we are always amazed at how fast the turn around and payment is.

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    Customer ServiceCoverageRatesTimeliness

    Reviewed Jan. 10, 2022

    I compete in dog sports/agility with my 4 year old Mini Aussie and recently she suffered a soft tissue injury. Her vet was concerned that she might have fragmented a piece of bone in her elbow and if left it would destroy the joint. X-rays and a CT scan were completed and I’m happy to say that elbows were normal! I filed my receipts with Healthy Paws and they were processed and paid within days! I am extreme satisfied with their customer service and the coverage they provide. Everyone with a pet should have pet insurance and Healthy Paws is rated #1 for a reason! Get it!

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    Customer ServiceCoverageSales & MarketingRefunds & PayoutsStaffBillingTransparency

    Reviewed Jan. 10, 2022

    I had been a Healthy Paws Pet Insurance member for over three years. I have had a handful of horrible interactions with this company regarding my dog's coverage that has caused me to go back to my previous dog's pet insurance company, which I should have done from the very beginning. I received a discount on the Healthy Paws plan due to my occupation, which is the main reason why I signed my dog up here.

    The first instance, my dog needed coverage for an upcoming surgery. I had a feeling they were going to try and opt out of covering my dog's procedure, so I made sure to receive communication indicating approval for coverage in writing. Good thing I had, because TWO MONTHS after I submitted the claim for his $5k+ surgery, they sent me a reimbursement notification indicating that they would not cover it. I needed reimbursement way sooner than that, and then being told I would not be covered after being under the impression that I was, made the situation all the more infuriating. I called and emailed them numerous times and spoke to different agents who for some reason could not direct me to a supervisor to discuss. This went on for over a week. Then, I finally heard back from the account supervisor who stated they needed my updated medical records before I could be reimbursed.

    Meanwhile, they'd already had that information on file, since all my smaller claims had been previously approved with no issue. I had my vet fax over my dog's medical history *again* and was delayed reimbursement by another week. Two and a half months it took to get reimbursed. Trying to get my dog's surgery covered was like pulling teeth. Another instance occurred recently when I made the error months ago of not updating my billing information, which is my own fault; but they said they had notified me via numerous outlets; mail and email. I hadn't checked my email, which is my own fault, but I received no other notifications about my dog's plan being canceled. I had been a paying customer for almost three years, even after the last incident where they'd delayed covering my dog's surgery for months, but they said they cannot reinstate my account, which is clearly untrue, since they still had my information saved.

    The agent I spoke to stated it would be "unethical," but somehow, the incident I'd just mentioned, in addition to a few others, are perfectly ethical in their eyes. Since my dog's plan has been canceled, I've gone back to the plan I had enrolled my previous dog in and am much happier with them. The customer service team is excellent. My experiences with Healthy Paws have been terrible - the passive aggressive demeanors of each agent I've had the misfortunes of dealing with have been nothing short of disappointing. The last agent I spoke to I had expressed that exact sentiment to, and he sarcastically responded with, "Oh, your input is MUCH appreciated." I said I was not going to be opening a new plan with Healthy Paws and he responded with, "I appreciate that." You could argue that he was interjecting at the wrong parts of the conversation with his commentary, etc., but these definitely sounded more like 'polite' jabs.

    When I continued to explain my point, I was talked over and belittled. I've worked customer service for years, and I would never interact with a customer in such a condescending manner. I sincerely regret not signing up with my last dog's pet insurance company from the very beginning. It would have saved me plenty of frustration. Unlike Healthy Paws, this company is wonderful with communication and actually do provide TIMELY reimbursement. I will never go back or refer anyone to Healthy Paws. I wholeheartedly mean it when I say that they need to work on their customer service and customer loyalty, because there is little incentive to join Healthy Paws as a member.

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    Healthy Paws, a Chubb Company
    Response from Healthy Paws, a Chubb Company

    Aaa

    We’re sorry that you are not satisfied with your plan or our customer service. All claim decisions are based on your pet’s medical records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Unfortunately, insurance industry regulations do not allow for the reinstatement of a canceled policy once outside of the notification period.

    The Healthy Paws Team

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsTransparency

    Reviewed Jan. 10, 2022

    Prompt replies. Covered 80% of costs for my dog's surgery. Deductible is low. Service is great. Full explanation of coverage. Prompt service and getting my money. They even follow up on how everything is with your pet. I highly recommend them.

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    Staff

    Reviewed Jan. 9, 2022

    She would not be alive today if not for the financial help afforded this Sr. Citizen to help give my 5 lb toy poodle the BEST of care these last 2 1/2 yrs of serious illnesses. Their care and concern along with the promptness of paying claims helped to alleviate the helplessness I often felt during these difficult times. Thank you!

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    CoverageOnline & AppStaffEase of Use

    Reviewed Jan. 4, 2022

    When I researched pet insurance in 2013 and found Healthy Paws, I could only hope it would prove to be all it portended to be. After all these years, I find it an extreme comfort to know my furry companions have access to the finest medical care should the need arise. There is no greater peace of mind than to know you are able to take care of those you love without fear or worry of financial status. The website is easy to navigate and claims are extremely easy to submit. As soon as a new companion comes into your life, I recommend enrolling her or him immediately.

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    CoverageStaffHonesty & Transparency

    Reviewed Jan. 3, 2022

    Healthy Paws pet insurance was one of the best choices I've made concerning my pet. As an insurance professional, I especially appreciate being able to get ahold of an associate in the United States, having clear policy terms and limitations, and getting reimbursements processed within a few days. The staff is kind, honest and very helpful.

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    CoverageStaff

    Reviewed Dec. 31, 2021

    My dog Felix was born with a complete cleft lip and palate. He has required multiple surgeries and procedures throughout his life to keep him alive and well. Healthy Paws has been a fantastic company to work with. Everything is seamless, from claim submission to reimbursements. They even check on him afterwards. I would not insure my dogs with anyone else.

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    Customer ServiceCoveragePriceOnline & AppRefunds & PayoutsStaffBilling

    Reviewed Dec. 30, 2021

    History: I purchased Healthy Paws Insurance policy for my pet, Shamus, over the course of four years Health Paws increased the annual monthly billing: 12/5/2018 The premium was $59.25. 1/5/2019 the premium increased to $74.40. 12/5/2019 the premium increased to $111.60. 12/5/2020 the premium increased to $167.40. 12/4/2021 the premium increased to $420.13. WHAT?

    Justification: When I received an email from Healthy Paws on October 6, 2020 notice of premium increase I email Healthy Paws back on October 7, 2020 stating: "I checked my policy on the website. It shows the cost increased to $167.40 per month. Why are the premiums going up from $111.60 to $167.40? (That will make it unaffordable for us to carry health insurance for Shamus. Let me know how we can reduce our cost.)" When I did not receive an email from Healthy Paws showing a reduction in premiums or cancellation of my policy I called them on October 8, 2020 and told them to cancel my policy.

    The Credit Card we initially used to pay for the Healthy Paws policy was my wife's card and since I did not monitor her monthly statements, I was unaware Healthy Paws continued to bill her credit card at the higher premium of 167.40 from December 4, 2020 thru December 4, 2021. When my wife asked me why the monthly premium increased to $420.13 on December 2021 Statement, (without my knowledge or approval.) I emailed Healthy Paws and asked why they continued to bill my credit card when I canceled the policy on October 7, 2020. They claim I never canceled my policy which is not correct. Could this action by Health Paws be considered fraud?

    What is amazing is on December 5, 2021 Healthy Paws billed the Costco credit card $420.13 (without my knowledge or approval,) that the premiums were going up again. I never approved the following Charges to my Costco credit card:
    Unapproved charges in November to December 2020...... $279.00
    Unapproved charges from January to August 2021. .......$1,339.20

    Total Unapproved charges................................................. $1,618.20

    Thankfully our credit card company credited us $922.33 dating back to September 2021. I'm sending a latter to our credit card company to see if there is anything they can do to refund the unapproved charges of $1,618.20. I only filed two claims which Healthy Paws declined to pay.

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    Healthy Paws, a Chubb Company
    Response from Healthy Paws, a Chubb Company

    Tony,

    All premiums are based on the rates and rating rules filed and approved by each state’s Department of Insurance. These rates take into account factors such as the cost of treatment and advances in veterinary medicine, your individual pet’s breed, gender, age and within the region your pet resides. As stated in your review, we received an email inquiring how to reduce your premiums, but no request to cancel. We received your request to cancel on 12/30 and that is being processed.

    Verified purchase
    CoverageOnline & AppStaffBilling

    Reviewed Dec. 29, 2021

    I reluctantly purchased pet Insurance for the first time for our new pup and boy am I glad I did! My dog was recently hit by a car and after emergency vet care, physical therapy and front paw amputation the bills totaled $9,000.00. Healthy Paws is very easy to file claims right through their app and the reimbursement money was deposited directly into my account within 3 days. Thanks to Healthy paws for making this process easy at a very difficult time! I highly recommend getting pet insurance with Healthy Paws

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    Customer ServiceCoveragePricePunctuality & SpeedOnline & AppStaffBilling

    Reviewed Dec. 28, 2021

    My wife and I have had dogs for the past 20 years with no insurance. My wife spent almost a year researching dogs and decided to acquire a Australian labradoodle and some cost. For some reason we decided to get medical insurance. I researched numerous sites and talked to many agents. When I called Healthy Paws the person who answered did not read a script, but asked me questions and showed genuine concern for us and our new pet. We decided to go with Healthy Paws.

    The first year of "Finley's" life there were no issues and since we chose the $250 deductible never had to use Healthy Paw's benefits. In the past 2 months Finley became extremely ill, and was diagnosed with Addison's disease (rarely found in young dogs). Our Vet bills mounted. I scanned our bills and easily submitted them through their website. In one day I received an email stating the claim was open, and within 3 days the amount of claim coming back to us was emailed in 3 days. A check arrived in 5 days. Very quick service (our Vet was surprised how fast and efficient Healthy Paws is when we related this information) and everything was very clear to us so we had no questions. Just grateful we went with Healthy Paws as Finley's vet bills approached $2000, and will need to be on meds and a monthly injection the rest of his life. We couldn't be more happy with our decision to enroll in Healthy Paws Insurance.

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    CoveragePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Dec. 27, 2021

    Healthy Paws has been a great company to work with for our pet insurance. They are very responsive and we get reimbursed quickly for our vet bills. Sending them our bills is very easy. I highly recommend them to help keep your pet healthy.

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    Coverage

    Reviewed Dec. 26, 2021

    When I purchased dog insurance I never thought that I would actually have to use it. I am so happy that I did. I have had a few bumps in the road and Healthy Paws has been there and came thru with reimbursement. No hassle and an easy online claim submission process. Recommend to all pet owners.

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    CoverageEase of Use

    Reviewed Dec. 20, 2021

    I am so glad to have Healthy Paws Pet Insurance! It was the best decision I made when our pup Brody joined our family 9 years ago. Brody developed a chronic condition last year and having the insurance coverage is a blessing! It takes the financial stress of the situation away. They have a really simple to use app that we use for claims and each claim only takes a few seconds to submit. I always recommend Healthy Paws to my friends when they bring home a new pup!

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    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed Dec. 20, 2021

    Purchasing Healthy Paws Pet Insurance for my little Iris was one of the best pet-parent decisions I have made. I have had dogs my entire adult life, and I knew when I got Iris that I wanted to make sure that she would get all the care she needed if injury or illness occurred. I did a little research and settled on Healthy Paws, which has turned out to be a great decision.

    Recently Iris injured her knee and needed major reconstructive surgery. I had not yet filed a claim with Healthy Paws in the 3+ years that we've had the policy so I was nervous how it would go (having had to fight human health insurers in the past). To my surprise and delight, the claim filing process was easy and streamlined, all online. I received follow-up emails from Healthy Paws folks shortly after filing, and my claims have all been filled without hassle within a few days of being complete. They even wrote me a personal note to check in on Iris after her surgery.

    To pet owners on the fence about insurance: do it. It is affordable, and even if it means you are just paying for your pet's healthcare in monthly installments (as premiums) overtime, it still makes it worth it to ease the burden of decision when the bad news comes that illness or injury requires expensive treatment. Healthy Paws is my only experience with pet insurance, and I will unequivocally and enthusiastically recommend them to others, and will continue to use them for Iris and any other pet living in my household.

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    Customer ServiceCoverageStaffBilling

    Reviewed Dec. 20, 2021

    My dog Ellie got really sick last month and had to be hospitalized. While our vet is great and was working with us on her care the vet bill was climbing. We called Healthy Paws while Ellie was still in the hospital and they were able to pay the animal hospital directly, leaving us with a very manageable 10%. Because we had the pet insurance and we didn't have to stress about how to fund her vet bill we were able to get the best care for Ellie. She was able to get all the recommended tests and imaging to find the source of the problem instead of just treating the symptoms and guessing what could be the problem. She is now back to her old energetic happy self, and you wouldn't be able to tell she needed to be hospitalized for a week.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed Dec. 20, 2021

    I couldn’t be happier that I had Healthy Paws pet insurance when my sweet Frenchie unexpectedly got very ill. The vet costs continued to pile up and thankfully Healthy Paws was there to cover the bulk of it! They make submitting a claim super easy!! Just open the app., click a pic of your receipt and hit submit!! So quick and easy! The best part is they process my claim super quick and it is deposited directly into my bank account! They even cared enough to send a follow up email checking to see how my puppy was feeling!! If you’re looking for a great pet insurance, look no further!!

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    Customer ServiceCoverageRefunds & PayoutsStaffTimeliness

    Reviewed Dec. 18, 2021

    It was heartbreaking to discover our puppy needed emergency surgery. We are so happy we have Healthy Paws insurance so we can afford his care and continue life with our little best friend. It’s simple to complete a claim and we were reimbursed within days. The Healthy Paws team even followed up with a personal email checking in on him. We are grateful we could easily agree to the surgery without a second thought.

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    Reviewed Dec. 14, 2021

    Our greyhound, Jack, had two medical emergencies in 2021. First, over the summer, he was suddenly and inexplicably paralyzed, and needed tests, hospitalization and medication. I worried that the claims process would be a hassle but it was incredibly easy using the mobile app. Healthy Paws then managed follow-up w/ the specialists and vet. They processed very quickly, also responded quickly when I had questions.

    Recently, Jack had another emergency and needed tests, hospitalization and surgery. Again, Healthy Paws quickly processed my claim. I should note that our new coverage year had turned over by this time and our premium did go up a bit, as expected. In their cover email and explanation of benefits for this recent claim, they clearly explained that we were in a new coverage year, therefore the deductible applies. Very easy to understand -- no surprises. On top of this great service, they also checked in on Jack and sent hugs :). I can tell that this is a company that appreciates pets and us pet parents who worry about them. I don’t agonize over care decisions in the moment and I don’t worry that claims will be a headache. I recommend Healthy Paws to anyone with a pet!

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    Reviewed Dec. 13, 2021

    I got Healthy Paws insurance for my Yorkie (Cleo) expecting not having to use it any time soon. About a year after I enrolled her, Cleo started having severe digestive issues that required several urgent visits to the vet and appointments with an internal medicine specialist. I sent the insurance claims to Healthy Paws and their response have been beyond anything I could have expected. The claim process is incredibly simple and they reimburse you really fast. Their customer service is amazing, the wait time when you call is minutes, something rare in these days. They even took the time to send me a very caring email enquiring about Cleo’s health. If you own a pet you should have pet insurance, and Healthy Paws is the best.

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    Reviewed Dec. 13, 2021

    No problems submitting claims, our pet is now eleven years old and since she was a puppy, we have had her covered, claims get reimbursed promptly and without any issues or extra paperwork. As of late, we have had more medical bills, but Healthy Paws have always been there. Highly recommended.

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    Punctuality & Speed

    Reviewed Dec. 13, 2021

    When my dog had an unexpected lesion form, I was already emotional and Healthy Paws made it easy for me to file my claim and get my reimbursement. Needless to say, Healthy Paws quickly processed my claim so I could focus on being there for my dog.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 13, 2021

    The claim process was so easy to manage, and quick to respond back to me. It was above and beyond my expectations but so appreciated while I focused on getting my dog back in good health - one less thing to worry about is always appreciated by a person & dog mom!

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    Reviewed Dec. 10, 2021

    My dogs have been insured since 2017 with no reason to file any claims up until 2021 when I realized my three year old, extremely active dog, who goes everywhere with me, started developing a lame gait. While it was very subtle and she wasn't holding up her leg, I knew something was wrong. Fast forward to diagnostics and I was informed my dog has severe hip dysplasia in both hips and her quality of life was rapidly declining. The vet told me most people cannot afford to have their dogs' hips replaced as it is one of the most expensive orthopedic procedures and they recommended me just to give her pain killers and anti-inflammatory medications to try and combat her pain and future arthritis that would come from her bones grinding on one another. This was not an option for me and I would never allow my dog to live in constant pain for something that had a solution.

    Thankfully, I had zero worries due to having her ensured and I immediately booked a specialist appointment and flash forward a few months and my girl is rocking recovery with her new hip. Healthy Paws was extremely quick for her diagnostic claim then surgical claim and I had 90% of her total bill direct deposited into my bank in less than two weeks along with them checking in on her to see how she was recovering. I did my research before getting insurance and they fit every possible need and scenario I could picture in my head, and times like these are when I am happy that I ensured with Healthy Paws and know my dog will never go without the best care. Thank you all!

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    Reviewed Dec. 10, 2021

    The old adage about insurance applies: It’s better to have it and not need it than to need it and not have it. My girlfriend and I purchased policies for our dogs several years ago, but never really needed to make use of them. This year, however, my German Shepherd began suffering from a mysterious, chronic ailment. Thanks to several great veterinarians, a diagnosis was reached and he received the treatment plan he needed to get better. Thanks to Healthy Paws, the testing and treatment didn’t devastate my savings. I couldn’t be happier, even with the expected annual premium increases, and fully expect to maintain my dog’s policy for the rest of his life.

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    Reviewed Dec. 9, 2021

    When our dog started vomiting and refusing to eat/drink, we knew we needed to get him to the vet, but of course this all happened on a Sunday when our vet was closed. Having Healthy Paws pet insurance gave us the peace of mind that we could take him to the emergency vet hospital and have them perform all the necessary tests without worrying about the bill. The claims process was so easy and we received the reimbursement within a couple of weeks. I would recommend Healthy Paws to all pet parents!

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    Reviewed Dec. 9, 2021

    As a subscriber to my own (Human) Health Insurance... in contrast... I could only hope to experience Bella's quick and efficient turnaround time with her evaluation and compensation of financial costs for her surgery and treatment! I highly recommend Healthy Paws! Consider, for a moment, that you have paid for a medical service and your reimbursement check (if you get one) is in your mailbox in less than 10 days!

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    Customer ServiceStaff

    Reviewed Dec. 9, 2021

    Our Husky recently had to undergo surgery and Healthy Paws was truly our family's hero. Not only were they there for us financially during a difficult time, they were so kind with every interaction. They sent an email to our family simply to check-in on our puppy's recovery. I recommend Healthy Paws to everyone I know, and I am a customer for life!

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    CoverageStaff

    Reviewed Dec. 8, 2021

    My 2&1/2 year old Alaskan malamute, Maddie, is my 3rd pet to be insured with Healthy Paws. Recently she was seen at an Emergency Pet Hospital for a prolonged GI issue that had not been manageable over several months. Healthy Paws was fabulous in reviewing the claim once Maddie's medical record was submitted and in a very timely fashion approved the reimbursement to me as per my pet policy. Insuring Maddie with Healthy Paws gives me peace of mind that even in my retirement I will be able to afford to get her the care she may need.

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    Reviewed Dec. 8, 2021

    We've used Healthy Paws for the past two years for our dog, Maple, and we are continuously impressed by their customer service, clarity and transparency, and the speed with which they process claims. Everyone we've interacted with at the company has been honest, thoughtful, helpful and friendly. They have helped us many times and we are so grateful for their support during stressful situations!! Not only are their rates reasonable, but you can tell Healthy Paws really cares about their customers and their pets and we would highly recommend them to anyone looking for a trustworthy and supportive insurance company!

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    Reviewed Dec. 7, 2021

    When deciding to enroll in pet insurance, I was told that I have insurance for my home, my car, myself, so why wouldn't I have it for my pet? My 90 Ib lab had a TTA ACL surgery a month ago. Healthy paws was able to answer all questions prior to the surgery so that I could solely focus on my recovering dog. When the claim took a bit longer, they followed up and communicated of such information. Healthy Paws has continued to ask about the recovery of my dog, and this truly shows how much they care about their clients. 10/10 would recommend insuring your pet through Healthy Paws. A fantastic team to work with and they let you focus on what really matters in life... making sure your pet lives the best one they have.

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    Reviewed Dec. 4, 2021

    I have had Healthy Paws for more than 5 years, since we got our Labrador puppy, Moose. I had never had pet insurance before and had also never had any huge medical bills, but I was worried that as Moose gets older something would come up that would be very costly. I had no idea that I would have to use this insurance 3 times in the last 5 years! Healthy Paws processes claims immediately and their coverage is great! Because of this insurance, just before Thanksgiving, I did not have to make a difficult decision regarding treatment of Moose for a terrible hemorrhagic gastroenteritis episode that was a life and death situation. My claim was processed in 4 days, over a holiday weekend yet, and the check will arrive before my credit card bill does.

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    Reviewed Dec. 3, 2021

    My dog Astro had an accident and broke a tooth, we were so blessed and lucky to find Dr. ** and to have Healthy Paws as our pet insurance. They covered 90% of the entire bill. Astro was able to get access to the best Veterinarian Dentist and to get the best treatment performed by an amazing surgeon and all this thanks to this amazing health insurance. Highly recommended, very professional and reliable. So far, so good. Thanks!!!

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    Reviewed Dec. 2, 2021

    We have 4 dogs insured with Healthy Paws and have been thoroughly pleased with the quality, speed and coverage we have received, their explanations are always easy to understand. I recommend them to all our friends and acquaintances that we come in contact with.

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    CoverageSales & MarketingTimeliness

    Reviewed Dec. 2, 2021

    We have had Healthypaws pet insurance for our Doberman a little over 5 years now and can't begin to tell you how satisfied we have been with them. We are very fortunate to have Healthypaws as our fur baby was diagnosed with a liver ailment requiring medication and test, and also she is experiencing an issue with one of her limbs that eventually required an MRI. Healthypaws has been there for us and we have never had an issue with them. We had another "leading" pet insurance company with our last Doberman and it was a very manual and time consuming process for each claim and it took about 3 weeks each time to eventually get a check. It is so easy to file a claim as all you do is take a photo of the invoice and in many cases the claim is processed same day and the money is deposited in your account the next.

    Our experience with Healthypaws has been night and day compared to the other company and the Healthy paws website and mobile app are top notch! I would recommend not considering any pet insurance that requires antiquated claim filing processes that require paper claims and mail service. At a minimum, whoever you choose should have a web portal. I can tell you that you can't go wrong with Healthypaws!

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    Reviewed Dec. 2, 2021

    Healthy Paws has taken phenomenal care for two of my golden retrievers. Recently my four year old golden tangled with a porcupine which lead to quills puncturing her lungs. The surgery was extensive and I would have struggled to afford it without Healthy Paws. Payment was prompt, email notifications were prompt, and most important when I had a question the person I worked with was kind, thorough, and got the job done immediately. Meanwhile my girl has recovered and lives another day. Thank you Healthy Paws!

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    Healthy Paws, a Chubb Company Company Information

    Company Name:
    Healthy Paws Pet Insurance & Foundation
    Year Founded:
    2009
    Address:
    PO Box 50034
    City:
    Bellevue
    State/Province:
    WA
    Postal Code:
    98015
    Country:
    United States
    Website:
    www.healthypawspetinsurance.com