Healthy Paws Pet Insurance & Foundation

Healthy Paws Pet Insurance & Foundation

 4.3/5 (341 reviews)
Healthy Paws Pet Insurance & Foundation
4.3(341)

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Overall Rating4.3 out of 5
See all 341 reviews

About Healthy Paws Pet Insurance & Foundation

Healthy Paws Pet Insurance offers one type of plan, which keeps the application process simple for customers who need standard coverage. Customers can submit claims online or using the company's mobile app, and it responds to 99 percent of claims within two days.

Pros & Cons

Pros

  • Fast processing
  • No caps on payouts
  • Mobile app
  • Easy-to-understand plan

Cons

  • 15-day waiting period
  • Only one plan

Bottom Line

Healthy Paws Pet Insurance makes understanding coverage simple. Healthy Paws only offers one plan, which makes it slightly limiting. However, its mobile app makes the application and claims process simple.

Healthy Paws Pet Insurance & Foundation Reviews

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Page 4 Reviews 235 - 435
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 10, 2022

So glad we decided to get pet insurance soon after adopting our dog when she was 7 months old. She just turned 3 and a malignant growth was discovered during a routine vet visit. Between the ultrasound and surgery, the insurance has more than covered years of payments. It is so user friendly to submit a claim online and we are always amazed at how fast the turn around and payment is.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 10, 2022

I compete in dog sports/agility with my 4 year old Mini Aussie and recently she suffered a soft tissue injury. Her vet was concerned that she might have fragmented a piece of bone in her elbow and if left it would destroy the joint. X-rays and a CT scan were completed and I’m happy to say that elbows were normal! I filed my receipts with Healthy Paws and they were processed and paid within days! I am extreme satisfied with their customer service and the coverage they provide. Everyone with a pet should have pet insurance and Healthy Paws is rated #1 for a reason! Get it!

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Rated with 1 star
Verified Reviewer
Original review: Jan. 10, 2022

I had been a Healthy Paws Pet Insurance member for over three years. I have had a handful of horrible interactions with this company regarding my dog's coverage that has caused me to go back to my previous dog's pet insurance company, which I should have done from the very beginning. I received a discount on the Healthy Paws plan due to my occupation, which is the main reason why I signed my dog up here.

The first instance, my dog needed coverage for an upcoming surgery. I had a feeling they were going to try and opt out of covering my dog's procedure, so I made sure to receive communication indicating approval for coverage in writing. Good thing I had, because TWO MONTHS after I submitted the claim for his $5k+ surgery, they sent me a reimbursement notification indicating that they would not cover it. I needed reimbursement way sooner than that, and then being told I would not be covered after being under the impression that I was, made the situation all the more infuriating. I called and emailed them numerous times and spoke to different agents who for some reason could not direct me to a supervisor to discuss. This went on for over a week. Then, I finally heard back from the account supervisor who stated they needed my updated medical records before I could be reimbursed.

Meanwhile, they'd already had that information on file, since all my smaller claims had been previously approved with no issue. I had my vet fax over my dog's medical history *again* and was delayed reimbursement by another week. Two and a half months it took to get reimbursed. Trying to get my dog's surgery covered was like pulling teeth. Another instance occurred recently when I made the error months ago of not updating my billing information, which is my own fault; but they said they had notified me via numerous outlets; mail and email. I hadn't checked my email, which is my own fault, but I received no other notifications about my dog's plan being canceled. I had been a paying customer for almost three years, even after the last incident where they'd delayed covering my dog's surgery for months, but they said they cannot reinstate my account, which is clearly untrue, since they still had my information saved.

The agent I spoke to stated it would be "unethical," but somehow, the incident I'd just mentioned, in addition to a few others, are perfectly ethical in their eyes. Since my dog's plan has been canceled, I've gone back to the plan I had enrolled my previous dog in and am much happier with them. The customer service team is excellent. My experiences with Healthy Paws have been terrible - the passive aggressive demeanors of each agent I've had the misfortunes of dealing with have been nothing short of disappointing. The last agent I spoke to I had expressed that exact sentiment to, and he sarcastically responded with, "Oh, your input is MUCH appreciated." I said I was not going to be opening a new plan with Healthy Paws and he responded with, "I appreciate that." You could argue that he was interjecting at the wrong parts of the conversation with his commentary, etc., but these definitely sounded more like 'polite' jabs.

When I continued to explain my point, I was talked over and belittled. I've worked customer service for years, and I would never interact with a customer in such a condescending manner. I sincerely regret not signing up with my last dog's pet insurance company from the very beginning. It would have saved me plenty of frustration. Unlike Healthy Paws, this company is wonderful with communication and actually do provide TIMELY reimbursement. I will never go back or refer anyone to Healthy Paws. I wholeheartedly mean it when I say that they need to work on their customer service and customer loyalty, because there is little incentive to join Healthy Paws as a member.

Healthy Paws Pet Insurance & Foundation response

Aaa

We’re sorry that you are not satisfied with your plan or our customer service. All claim decisions are based on your pet’s medical records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Unfortunately, insurance industry regulations do not allow for the reinstatement of a canceled policy once outside of the notification period.

The Healthy Paws Team

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 10, 2022

Prompt replies. Covered 80% of costs for my dog's surgery. Deductible is low. Service is great. Full explanation of coverage. Prompt service and getting my money. They even follow up on how everything is with your pet. I highly recommend them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 9, 2022

She would not be alive today if not for the financial help afforded this Sr. Citizen to help give my 5 lb toy poodle the BEST of care these last 2 1/2 yrs of serious illnesses. Their care and concern along with the promptness of paying claims helped to alleviate the helplessness I often felt during these difficult times. Thank you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 4, 2022

When I researched pet insurance in 2013 and found Healthy Paws, I could only hope it would prove to be all it portended to be. After all these years, I find it an extreme comfort to know my furry companions have access to the finest medical care should the need arise. There is no greater peace of mind than to know you are able to take care of those you love without fear or worry of financial status. The website is easy to navigate and claims are extremely easy to submit. As soon as a new companion comes into your life, I recommend enrolling her or him immediately.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2022

Healthy Paws pet insurance was one of the best choices I've made concerning my pet. As an insurance professional, I especially appreciate being able to get ahold of an associate in the United States, having clear policy terms and limitations, and getting reimbursements processed within a few days. The staff is kind, honest and very helpful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2021

My dog Felix was born with a complete cleft lip and palate. He has required multiple surgeries and procedures throughout his life to keep him alive and well. Healthy Paws has been a fantastic company to work with. Everything is seamless, from claim submission to reimbursements. They even check on him afterwards. I would not insure my dogs with anyone else.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 30, 2021

History: I purchased Healthy Paws Insurance policy for my pet, Shamus, over the course of four years Health Paws increased the annual monthly billing: 12/5/2018 The premium was $59.25. 1/5/2019 the premium increased to $74.40. 12/5/2019 the premium increased to $111.60. 12/5/2020 the premium increased to $167.40. 12/4/2021 the premium increased to $420.13. WHAT?

Justification: When I received an email from Healthy Paws on October 6, 2020 notice of premium increase I email Healthy Paws back on October 7, 2020 stating: "I checked my policy on the website. It shows the cost increased to $167.40 per month. Why are the premiums going up from $111.60 to $167.40? (That will make it unaffordable for us to carry health insurance for Shamus. Let me know how we can reduce our cost.)" When I did not receive an email from Healthy Paws showing a reduction in premiums or cancellation of my policy I called them on October 8, 2020 and told them to cancel my policy.

The Credit Card we initially used to pay for the Healthy Paws policy was my wife's card and since I did not monitor her monthly statements, I was unaware Healthy Paws continued to bill her credit card at the higher premium of 167.40 from December 4, 2020 thru December 4, 2021. When my wife asked me why the monthly premium increased to $420.13 on December 2021 Statement, (without my knowledge or approval.) I emailed Healthy Paws and asked why they continued to bill my credit card when I canceled the policy on October 7, 2020. They claim I never canceled my policy which is not correct. Could this action by Health Paws be considered fraud?

What is amazing is on December 5, 2021 Healthy Paws billed the Costco credit card $420.13 (without my knowledge or approval,) that the premiums were going up again. I never approved the following Charges to my Costco credit card:
Unapproved charges in November to December 2020...... $279.00
Unapproved charges from January to August 2021. .......$1,339.20

Total Unapproved charges................................................. $1,618.20

Thankfully our credit card company credited us $922.33 dating back to September 2021. I'm sending a latter to our credit card company to see if there is anything they can do to refund the unapproved charges of $1,618.20. I only filed two claims which Healthy Paws declined to pay.

Healthy Paws Pet Insurance & Foundation response

Tony,

All premiums are based on the rates and rating rules filed and approved by each state’s Department of Insurance. These rates take into account factors such as the cost of treatment and advances in veterinary medicine, your individual pet’s breed, gender, age and within the region your pet resides. As stated in your review, we received an email inquiring how to reduce your premiums, but no request to cancel. We received your request to cancel on 12/30 and that is being processed.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2021

I reluctantly purchased pet Insurance for the first time for our new pup and boy am I glad I did! My dog was recently hit by a car and after emergency vet care, physical therapy and front paw amputation the bills totaled $9,000.00. Healthy Paws is very easy to file claims right through their app and the reimbursement money was deposited directly into my account within 3 days. Thanks to Healthy paws for making this process easy at a very difficult time! I highly recommend getting pet insurance with Healthy Paws

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2021

My wife and I have had dogs for the past 20 years with no insurance. My wife spent almost a year researching dogs and decided to acquire a Australian labradoodle and some cost. For some reason we decided to get medical insurance. I researched numerous sites and talked to many agents. When I called Healthy Paws the person who answered did not read a script, but asked me questions and showed genuine concern for us and our new pet. We decided to go with Healthy Paws.

The first year of "Finley's" life there were no issues and since we chose the $250 deductible never had to use Healthy Paw's benefits. In the past 2 months Finley became extremely ill, and was diagnosed with Addison's disease (rarely found in young dogs). Our Vet bills mounted. I scanned our bills and easily submitted them through their website. In one day I received an email stating the claim was open, and within 3 days the amount of claim coming back to us was emailed in 3 days. A check arrived in 5 days. Very quick service (our Vet was surprised how fast and efficient Healthy Paws is when we related this information) and everything was very clear to us so we had no questions. Just grateful we went with Healthy Paws as Finley's vet bills approached $2000, and will need to be on meds and a monthly injection the rest of his life. We couldn't be more happy with our decision to enroll in Healthy Paws Insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 27, 2021

Healthy Paws has been a great company to work with for our pet insurance. They are very responsive and we get reimbursed quickly for our vet bills. Sending them our bills is very easy. I highly recommend them to help keep your pet healthy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 26, 2021

When I purchased dog insurance I never thought that I would actually have to use it. I am so happy that I did. I have had a few bumps in the road and Healthy Paws has been there and came thru with reimbursement. No hassle and an easy online claim submission process. Recommend to all pet owners.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 20, 2021

I am so glad to have Healthy Paws Pet Insurance! It was the best decision I made when our pup Brody joined our family 9 years ago. Brody developed a chronic condition last year and having the insurance coverage is a blessing! It takes the financial stress of the situation away. They have a really simple to use app that we use for claims and each claim only takes a few seconds to submit. I always recommend Healthy Paws to my friends when they bring home a new pup!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 20, 2021

Purchasing Healthy Paws Pet Insurance for my little Iris was one of the best pet-parent decisions I have made. I have had dogs my entire adult life, and I knew when I got Iris that I wanted to make sure that she would get all the care she needed if injury or illness occurred. I did a little research and settled on Healthy Paws, which has turned out to be a great decision.

Recently Iris injured her knee and needed major reconstructive surgery. I had not yet filed a claim with Healthy Paws in the 3+ years that we've had the policy so I was nervous how it would go (having had to fight human health insurers in the past). To my surprise and delight, the claim filing process was easy and streamlined, all online. I received follow-up emails from Healthy Paws folks shortly after filing, and my claims have all been filled without hassle within a few days of being complete. They even wrote me a personal note to check in on Iris after her surgery.

To pet owners on the fence about insurance: do it. It is affordable, and even if it means you are just paying for your pet's healthcare in monthly installments (as premiums) overtime, it still makes it worth it to ease the burden of decision when the bad news comes that illness or injury requires expensive treatment. Healthy Paws is my only experience with pet insurance, and I will unequivocally and enthusiastically recommend them to others, and will continue to use them for Iris and any other pet living in my household.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 20, 2021

My dog Ellie got really sick last month and had to be hospitalized. While our vet is great and was working with us on her care the vet bill was climbing. We called Healthy Paws while Ellie was still in the hospital and they were able to pay the animal hospital directly, leaving us with a very manageable 10%. Because we had the pet insurance and we didn't have to stress about how to fund her vet bill we were able to get the best care for Ellie. She was able to get all the recommended tests and imaging to find the source of the problem instead of just treating the symptoms and guessing what could be the problem. She is now back to her old energetic happy self, and you wouldn't be able to tell she needed to be hospitalized for a week.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 20, 2021

I couldn’t be happier that I had Healthy Paws pet insurance when my sweet Frenchie unexpectedly got very ill. The vet costs continued to pile up and thankfully Healthy Paws was there to cover the bulk of it! They make submitting a claim super easy!! Just open the app., click a pic of your receipt and hit submit!! So quick and easy! The best part is they process my claim super quick and it is deposited directly into my bank account! They even cared enough to send a follow up email checking to see how my puppy was feeling!! If you’re looking for a great pet insurance, look no further!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 18, 2021

It was heartbreaking to discover our puppy needed emergency surgery. We are so happy we have Healthy Paws insurance so we can afford his care and continue life with our little best friend. It’s simple to complete a claim and we were reimbursed within days. The Healthy Paws team even followed up with a personal email checking in on him. We are grateful we could easily agree to the surgery without a second thought.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 14, 2021

Our greyhound, Jack, had two medical emergencies in 2021. First, over the summer, he was suddenly and inexplicably paralyzed, and needed tests, hospitalization and medication. I worried that the claims process would be a hassle but it was incredibly easy using the mobile app. Healthy Paws then managed follow-up w/ the specialists and vet. They processed very quickly, also responded quickly when I had questions.

Recently, Jack had another emergency and needed tests, hospitalization and surgery. Again, Healthy Paws quickly processed my claim. I should note that our new coverage year had turned over by this time and our premium did go up a bit, as expected. In their cover email and explanation of benefits for this recent claim, they clearly explained that we were in a new coverage year, therefore the deductible applies. Very easy to understand -- no surprises. On top of this great service, they also checked in on Jack and sent hugs :). I can tell that this is a company that appreciates pets and us pet parents who worry about them. I don’t agonize over care decisions in the moment and I don’t worry that claims will be a headache. I recommend Healthy Paws to anyone with a pet!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2021

I got Healthy Paws insurance for my Yorkie (Cleo) expecting not having to use it any time soon. About a year after I enrolled her, Cleo started having severe digestive issues that required several urgent visits to the vet and appointments with an internal medicine specialist. I sent the insurance claims to Healthy Paws and their response have been beyond anything I could have expected. The claim process is incredibly simple and they reimburse you really fast. Their customer service is amazing, the wait time when you call is minutes, something rare in these days. They even took the time to send me a very caring email enquiring about Cleo’s health. If you own a pet you should have pet insurance, and Healthy Paws is the best.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2021

No problems submitting claims, our pet is now eleven years old and since she was a puppy, we have had her covered, claims get reimbursed promptly and without any issues or extra paperwork. As of late, we have had more medical bills, but Healthy Paws have always been there. Highly recommended.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2021

When my dog had an unexpected lesion form, I was already emotional and Healthy Paws made it easy for me to file my claim and get my reimbursement. Needless to say, Healthy Paws quickly processed my claim so I could focus on being there for my dog.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2021

The claim process was so easy to manage, and quick to respond back to me. It was above and beyond my expectations but so appreciated while I focused on getting my dog back in good health - one less thing to worry about is always appreciated by a person & dog mom!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 10, 2021

My dogs have been insured since 2017 with no reason to file any claims up until 2021 when I realized my three year old, extremely active dog, who goes everywhere with me, started developing a lame gait. While it was very subtle and she wasn't holding up her leg, I knew something was wrong. Fast forward to diagnostics and I was informed my dog has severe hip dysplasia in both hips and her quality of life was rapidly declining. The vet told me most people cannot afford to have their dogs' hips replaced as it is one of the most expensive orthopedic procedures and they recommended me just to give her pain killers and anti-inflammatory medications to try and combat her pain and future arthritis that would come from her bones grinding on one another. This was not an option for me and I would never allow my dog to live in constant pain for something that had a solution.

Thankfully, I had zero worries due to having her ensured and I immediately booked a specialist appointment and flash forward a few months and my girl is rocking recovery with her new hip. Healthy Paws was extremely quick for her diagnostic claim then surgical claim and I had 90% of her total bill direct deposited into my bank in less than two weeks along with them checking in on her to see how she was recovering. I did my research before getting insurance and they fit every possible need and scenario I could picture in my head, and times like these are when I am happy that I ensured with Healthy Paws and know my dog will never go without the best care. Thank you all!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 10, 2021

The old adage about insurance applies: It’s better to have it and not need it than to need it and not have it. My girlfriend and I purchased policies for our dogs several years ago, but never really needed to make use of them. This year, however, my German Shepherd began suffering from a mysterious, chronic ailment. Thanks to several great veterinarians, a diagnosis was reached and he received the treatment plan he needed to get better. Thanks to Healthy Paws, the testing and treatment didn’t devastate my savings. I couldn’t be happier, even with the expected annual premium increases, and fully expect to maintain my dog’s policy for the rest of his life.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2021

When our dog started vomiting and refusing to eat/drink, we knew we needed to get him to the vet, but of course this all happened on a Sunday when our vet was closed. Having Healthy Paws pet insurance gave us the peace of mind that we could take him to the emergency vet hospital and have them perform all the necessary tests without worrying about the bill. The claims process was so easy and we received the reimbursement within a couple of weeks. I would recommend Healthy Paws to all pet parents!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2021

As a subscriber to my own (Human) Health Insurance... in contrast... I could only hope to experience Bella's quick and efficient turnaround time with her evaluation and compensation of financial costs for her surgery and treatment! I highly recommend Healthy Paws! Consider, for a moment, that you have paid for a medical service and your reimbursement check (if you get one) is in your mailbox in less than 10 days!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2021

Our Husky recently had to undergo surgery and Healthy Paws was truly our family's hero. Not only were they there for us financially during a difficult time, they were so kind with every interaction. They sent an email to our family simply to check-in on our puppy's recovery. I recommend Healthy Paws to everyone I know, and I am a customer for life!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 8, 2021

My 2&1/2 year old Alaskan malamute, Maddie, is my 3rd pet to be insured with Healthy Paws. Recently she was seen at an Emergency Pet Hospital for a prolonged GI issue that had not been manageable over several months. Healthy Paws was fabulous in reviewing the claim once Maddie's medical record was submitted and in a very timely fashion approved the reimbursement to me as per my pet policy. Insuring Maddie with Healthy Paws gives me peace of mind that even in my retirement I will be able to afford to get her the care she may need.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 8, 2021

We've used Healthy Paws for the past two years for our dog, Maple, and we are continuously impressed by their customer service, clarity and transparency, and the speed with which they process claims. Everyone we've interacted with at the company has been honest, thoughtful, helpful and friendly. They have helped us many times and we are so grateful for their support during stressful situations!! Not only are their rates reasonable, but you can tell Healthy Paws really cares about their customers and their pets and we would highly recommend them to anyone looking for a trustworthy and supportive insurance company!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2021

When deciding to enroll in pet insurance, I was told that I have insurance for my home, my car, myself, so why wouldn't I have it for my pet? My 90 Ib lab had a TTA ACL surgery a month ago. Healthy paws was able to answer all questions prior to the surgery so that I could solely focus on my recovering dog. When the claim took a bit longer, they followed up and communicated of such information. Healthy Paws has continued to ask about the recovery of my dog, and this truly shows how much they care about their clients. 10/10 would recommend insuring your pet through Healthy Paws. A fantastic team to work with and they let you focus on what really matters in life... making sure your pet lives the best one they have.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2021

I have had Healthy Paws for more than 5 years, since we got our Labrador puppy, Moose. I had never had pet insurance before and had also never had any huge medical bills, but I was worried that as Moose gets older something would come up that would be very costly. I had no idea that I would have to use this insurance 3 times in the last 5 years! Healthy Paws processes claims immediately and their coverage is great! Because of this insurance, just before Thanksgiving, I did not have to make a difficult decision regarding treatment of Moose for a terrible hemorrhagic gastroenteritis episode that was a life and death situation. My claim was processed in 4 days, over a holiday weekend yet, and the check will arrive before my credit card bill does.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2021

My dog Astro had an accident and broke a tooth, we were so blessed and lucky to find Dr. ** and to have Healthy Paws as our pet insurance. They covered 90% of the entire bill. Astro was able to get access to the best Veterinarian Dentist and to get the best treatment performed by an amazing surgeon and all this thanks to this amazing health insurance. Highly recommended, very professional and reliable. So far, so good. Thanks!!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2021

We have 4 dogs insured with Healthy Paws and have been thoroughly pleased with the quality, speed and coverage we have received, their explanations are always easy to understand. I recommend them to all our friends and acquaintances that we come in contact with.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2021

We have had Healthypaws pet insurance for our Doberman a little over 5 years now and can't begin to tell you how satisfied we have been with them. We are very fortunate to have Healthypaws as our fur baby was diagnosed with a liver ailment requiring medication and test, and also she is experiencing an issue with one of her limbs that eventually required an MRI. Healthypaws has been there for us and we have never had an issue with them. We had another "leading" pet insurance company with our last Doberman and it was a very manual and time consuming process for each claim and it took about 3 weeks each time to eventually get a check. It is so easy to file a claim as all you do is take a photo of the invoice and in many cases the claim is processed same day and the money is deposited in your account the next.

Our experience with Healthypaws has been night and day compared to the other company and the Healthy paws website and mobile app are top notch! I would recommend not considering any pet insurance that requires antiquated claim filing processes that require paper claims and mail service. At a minimum, whoever you choose should have a web portal. I can tell you that you can't go wrong with Healthypaws!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2021

Healthy Paws has taken phenomenal care for two of my golden retrievers. Recently my four year old golden tangled with a porcupine which lead to quills puncturing her lungs. The surgery was extensive and I would have struggled to afford it without Healthy Paws. Payment was prompt, email notifications were prompt, and most important when I had a question the person I worked with was kind, thorough, and got the job done immediately. Meanwhile my girl has recovered and lives another day. Thank you Healthy Paws!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2021

We have a wonderful Golden Retriever named Chuwi. Unfortunately, she has had some medical problems over the year which has been very expensive. If it were not for Healthy Paws Insurance, we would not have been able to give her the medical attention she needed. Their process was very easy, always followed up promptly and no issues with payments. I would highly recommend Healthy Paws Insurance. Dave

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Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2021

Was a loyal customer for 5+ years, with minimal claims. Paid $100 in bills monthly, on time. I sent an inquiry regarding cancellation due to budget issues, then changed my mind and sent a note stating so. They canceled me anyway. And even though I instantly responded to that as well, they refuse to reinstate my account. "London" was on vacation for 2 weeks, didn't get my reply, and therefore, too bad, so sad, go find another company. (She was seriously SO RUDE. In her case, the customer is always WRONG.) For whatever reason, they have zero interest in customer retention, and we live at the mercy of "London" and her vacation schedule. Avoid. Seriously. Go with someone with decent customer service.

Healthy Paws Pet Insurance & Foundation response

Jennifer,

We're sorry your were not happy with our customer service and apologize for any confusion with regard to the cancellation of your account. Our Billing & Payments supervisor reviewed your cancelation and determined it could be reinstated. We respect your decision to leave the cancelation as is. We're sorry to lose you as a policyholder and hope you and your pet stay well.

The Healthy Paws Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2021

My husband and I are extremely happy with Healthy Paws. They are quick in processing claims, they also check on your pet’s recovery and are always available to answer any question you might have. We’ve had Burger insured for almost 3 years now, and we recently added our new puppy Chalupa. Healthy Paws has the best customer service, thank you!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2021

Healthy Paws has been so supportive of my dog and I through multiple difficult medical experiences! Both times it made the biggest difference between the care I was able to give my dog and the ease with which I was able to make good decisions for him. I'm so grateful to HP and the fact that pet insurance made these stressful times immeasurably less difficult knowing we were financially covered.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 26, 2021

I am so happy we have Healthy Paws. We have learned as new pet parents that vet visits and emergency situations are extremely costly. Luna is our first dog, she is 1yr & 10 months old. She is like our little girl. A few weeks ago she was not feeling well. She had ingested an object and an emergency surgery was imminent. She ended up getting an endoscopy and has recovered amazingly well! I was impressed by the support, follow up, and reimbursement from Healthy Paws. We got Healthy Paws as soon as we got Luna and it was a great decision. If you are thinking about it - get it, it's worth it!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2021

Healthy Paws is by far the best pet insurance I have ever had. We have been with them for 10 years and they are great. Claims are reviewed quickly and reimbursement checks sent out within one week. They also have the nicest, friendliest staff ever! We will never change.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2021

I got a puppy from a shelter in April 2021 and I wanted pet insurance in case of an emergency. I didn’t know what to get so I did research and heard a lot of good things about Healthy Paws. I am so glad I went with them, our dog has had surgery twice since we’ve had her and Healthy Paws has covered 90%! These are not surgeries I could normally afford without the insurance. So much is covered under the plans and we have had such a great experience, the pay out happens quickly too so you can be sure you’ll be reimbursed in a timely matter. For both surgeries the money was In my account in a few days! If you’re getting a puppy, especially a high energy herding breed or any working/sport breed I think Healthy Paws Pet Insurance is a must!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2021

Healthy Paws has been a lifesaver for me many times over the years, but my most recent experience may be the most amazing. My old-lady dog made a trip to urgent care, our vet and then to the ER vet hospital, where she spent 4 days. I was worried for her, but thanks to Healthy Paws I never once had to worry about getting her the best care possible. Now she's home and recovering, the happiest possible ending.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 23, 2021

I got my puppy rescue terrier/chihuahua in 2016 and started paying for pet insurance because there was a lot of scary foot traffic in my busy neighborhood. I paid a reasonable cost, starting at something like $19/month and going up to $35/month as my dog got older. Fast forward to 2021, and my dog uncharacteristically started peeing in the house. (We guessed maybe it was a UTI.) I took her to the vet and found out it was a kidney stone, and that it was too big for her to pass. She needed surgery. The total surgery cost something like $2500, but Healthy Paws reimbursed me. This was a huuuge help -- it would have been a huge blow to my finances to have to pay for it all out of pocket. Healthy Paws is communicative and their interface is incredibly easy. So thankful that I decided to get Healthy Paws so many years ago!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 22, 2021

I love Healthy Paws insurance! Every time I need assistance all the staff are very friendly. They always ask how my pet (and myself!) are doing. I highly recommend their services! I love that I don’t have to worry about finances in making important decisions for my pet.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2021

I have 2 Rottie girls, mother and daughter. I first insured my previous dogs with Healthy Paws, Boxers, and was very happy with my coverage as Pippi had multiple claims. That was over 5 yrs ago. I was satisfied with their coverage and so covered my next dogs with Healthy Paws. I've had multiple major claims for my Rotties... Nadja, with BOTH cruciate ligament surgeries a year apart, and my (at that time 10 month old) puppy Jette being diagnosed with pyometra after her first heat. Unheard of? I did get a second opinion. 2 wks after her emergency surgery she hemorrhaged. Emergency. Intensive care. Healthy Paws came through. MAJOR expense. Around $15,000 total costs, a fair amount out of pocket, but I seriously could not have taken care of my girls without Healthy Paws. (I have $200 deductible and 80% of allowable for each dog) EASY to submit claims online, usually deposited in my checking account within days.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2021

My Dog tore is ACL. I need a major new surgery. The veterinarian bill was astronomical costing two and a half months of wages. Rather than having to make the choice of putting my 6-year-old dog down or getting another part-time job to pay for bill, Healthy Paws pet insurance was there covering 90% of the surgery. Life is full of difficult decisions, thankfully I didn't have to make one more. I cannot say enough good things, five stars!!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2021

My cat had a surgery recently, and it costed me 8000 dollars, luckily I have the insurance from Healthy Paws. The claim process was very quick, and I received 6000 dollars. Can't imagine what should I do if I don't have the insurance for my little baby.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 18, 2021

I have been extremely pleased with all aspects of Customer Service provided by Healthy Paws Pet Insurance. Since signing up, we’ve already had three claims and they’ve been processed very quickly without any hassle, and also in a very kind and personal manner. They’ve honored all terms of our policy without question. I can’t say enough great things about this company! Five stars all around.

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 17, 2021

My dog is diagnosed with glaucoma and lens dislocation, and Healthy Paws has been really helpful in giving me quick reimbursement for the money I paid for surgeries, medicines, etc. I am really glad that I have this insurance to help me through this tough time. Highly recommended insurance company.

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Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: Nov. 16, 2021

This is the best company I have ever had for my pet insurance. Unlike other companies I have dealt with, this company pays out your claims promptly and without endless excuses to reduce the amount of the payments. When you sign up for a 10 percent deductible, you get back a full 90% of your vet fees. Other companies I have dealt with manage to come up with various exclusions bringing down their claim payments to only around 50% on a 90% plan. In fact, I recently had vet bills of over $30,000 dollars for my two sick dogs, one receiving cancer treatments and the other needing major knee surgery. Healthy Paws paid me the full 90% of some very expensive claims. They even sent an email asking how my dog was doing after the knee surgery. You can’t buy better pet insurance than this. I’ll stick with Healthy Paws for all my future pet insurance needs. You should give them a try.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 15, 2021

Healthy Paws Pet ins. Is amazing! They are very cost efficient and they pay out at 90%!. Their staff is always so helpful, kind and curious. They always treat me like family and seem to know just what to say in times of need.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2021

Healthy Paws has exceeded our expectations in every way. We decided to get pet insurance for our bernedoodle puppy, who is now only 3 years old. Despite a perfect puppyhood, she ruptured the dog equivalent of our ACL in the spring and required surgery and physical therapy to repair it. Then just a few weeks ago, for no apparent reason, she became ill and required a trip to the nearby emergency vet. We were told she had experienced a toxin to her liver. That ultimately entailed a stay at the incredible CSU Veterinary Hospital in Northern Colorado. It was devastating to imagine losing such an important and much-loved part of our family, and fortunately thanks to Healthy Paws, the financial impact did not have to determine whether or not we could keep her and enjoy many years ahead together. We were able to provide her the care she needed to recover and is back to romping and cuddling. Both of these were completely unforeseen accidents in an otherwise super healthy dog. Again, thanks again, Healthy Paws!!

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 11, 2021

Healthy Paws has been very fast with its claims with no issues. They cover what they say they cover and I haven't had any problems with its service. We have used their service for about 5 years now and would recommend them highly.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 11, 2021

Healthy Paws isn't the first pet insurance I've had over the years, but it is the only one for my dogs now and in the future. My last pet insurance stopped paying for cancer treatments for my beloved dog halfway through the protocol because the contract renewed and the cancer was now considered a pre-existing condition. I was dumbfounded. We continued the protocol out of pocket and it gave us an extra year with her, but I was done with that particular type of business practice.

When I called Healthy Paws and explained the situation I never wanted to repeat, I believe they were also dumbfounded. I signed up my dogs and have never looked back. I no longer wait months for reimbursement, and submitting a claim is as easy as taking a photo of the bill on their app and pushing send. There are no forms. And unlike some other companies, they base their payment on what your vet charges -- not on what they believe the vet should charge. I couldn't be happier with Healthy Paws. Insurance is something I never want to have to use for my best friends, but if I do, I have total confidence that Healthy Paws will be right there to help pay for the reason. Peace of mind is worth a lot.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 11, 2021

The smartest thing I’ve ever done is purchase Healthy Paws pet insurance. I cannot say enough good things about it. Without it, I would not have my dog today. They definitely live up to their word. The employees are courteous and extremely helpful. They process my claims very quickly and without difficulty. I would definitely recommend Healthy Paws to any pet owner.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 10, 2021

Our 4 year old Golden Retriever had to have both rear ACLs repaired. We were very concerned for her as she means so much to us. Luckily, we had Healthy Paws Insurance which helped us cover 80% of her surgery costs. They handled her claim within a few days of submission and sent us a check within a week. They covered all of her expenses which included her harness, collar, pills, bandages, etc. They were fantastic and without them we don't know what we would have done. Thank you Healthy Paws.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 9, 2021

Healthy Paws has helped us through the many unexpected health issues our puppy has had and enabled us to keep him healthy. They have responded to our claims quickly. When I have called Healthy Paws the phone staff have listened well and answered all my questions. We are so grateful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 9, 2021

Recently, my 1 year old Jack Russell Terrier, Hazel, needed to be taken to an animal ER. While at the ER, she had x rays, fluids, and many medications. She had ingested multiple pieces of rubber from toys. She had to spend 3 nights at the ER and had a surgery to remove the objects from her stomach and intestines. My final bill was over $4,000, but throughout this already stressful and scary time, I didn’t need to worry about money. Times like this make me so happy to have Healthy Paws!! Not only does my plan give me great coverage, but the app is so user friendly and the customer service team members are so nice! A day after I submitted my claim, I received an email asking how Hazel was doing!

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Rated with 1 star
Verified Reviewer
Original review: Nov. 9, 2021

Yes, they used to cover prescription meds, but lately I have been having a horrendous time with this company. Look at their records. You will see that recently they have been fined millions of dollars for multiple violations. Lately they constantly ask for med records, soap notes and teeth diagrams. Recently one of my dogs had several extractions, one of her teeth had a hole in it. My Vet stated that they did not know why this happens to small dogs. And she had peri dental disease. My policy states that DENTAL DISEASE is covered. Her bill was well over $1000. All I asked for was the 2 prescriptions be covered ($49 X 90% = $44.10.) They stated that dental is not covered and so the prescriptions were not covered. WELL .... THEN DON'T STATE THAT YOU COVER PRESCRIPTIONS.

After going back and forth about coverage for the 2 prescriptions, I gave up. And after going back and forth, I got a notification that the premium would double. The bulk of our vet expenses are for wellness and dental. Healthy Paws does not cover either. So between the healthy paws premium and dental/wellness, we are spending about $8000.00/year. Remove healthy paws premiums we will save $4800/year. I've tried to find a department that governs pet insurance with zero luck. Washington referred me to VA who referred me to a home owners claim?? I've canceled this scam and am putting the premium into a savings for our dog's medical. I am looking into other insurances, but don't think I'll purchase any. Healthy paws has made it clear that pet insurance is a scam due to high premiums and extremely poor coverage, if you can even call it coverage. Sounds more like highway robbery. This was a learning experience in whether or not to enroll dogs in pet insurance. I have learned not to do it.

Healthy Paws Pet Insurance & Foundation response

Nancy - We're sorry that your baby wasn't feeling well and apologize for the delay in processing your claim. We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions that would keep us from approving a claim. Your pet's procedure and related medications have been covered. You should receive your explanation of benefits in the next 24-48 hours. Give your babies hugs from us.

The Healthy Paws Team

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 8, 2021

Our 1 year old cat was having urinary issues and eventually was hospitalized because of it. It was really tough having him in the hospital for so long; our family wasn't whole! While dealing with the particulars for our claim, we received a separate email from Healthy Paws asking how our cat was doing. There was no business, no requests for additional documentation, just a check-in to make sure we're doing okay and that our cat was doing okay. I was shocked to receive an email like that! Shocked, but also knew we were in good hands with this insurance company.

It's so stressful seeing these unexpected bills piling up and not knowing if we'll receive any money back, but also knowing we would pay whatever we need to in order to make sure our kitty is happy and healthy. I work in the insurance industry (homeowner's claims) so I'm somewhat jaded when it comes to insurance claims, coverage, etc. and I'm so happy to have had a good experience with Healthy Paws and the overall coverage they've provided. They are sincere and genuinely care. Thank you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 8, 2021

I have had my dog, Charlie, insured with Healthy Paws since I brought him home. He has since endured three broken elbows that required surgery, PT for his elbow and now PT for his newly diagnosed hip dysplasia. The staff has been genuinely warm and concerned for my dog which helps so much when your pup is hurt. The claims feel like they are completed instantly. I've always been worried that he will get dropped because of his medical history, I don't think they would ever do this to him! Charlie's first surgery happened when I was out of the country and someone else was caring for him, Healthy Paws made such a difficult situation a little bit easier which was fantastic. The monthly rate and deductible are so reasonable. Highly recommend this company!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 7, 2021

My dog had to have patella knee surgery and once again Health Paws Insurance was there to help me with the costs. The reimbursement process was so simple and every person I spoke with was very helpful and caring. I can’t say enough good things about this insurance carrier and highly recommend them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2021

We absolutely LOVE Healthy Paws for Pet Insurance. They are incredibly easy to use, their terms and conditions are easy to understand, AND they even followed up after one of our pups had major emergency surgery. Truly the kindest company and recommend them to everyone we know.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2021

I've had nothing but great experiences with Healthy Paws! It's been such a relief knowing I have help to provide my dog with the care he needs whenever it comes up. Without healthy paws I wouldn't have been able to afford the surgery my pet needed.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 4, 2021

I have a 7 month old mini-Australian Shepherd named Zoey. I signed up with Healthy Paws Pet Insurance after talking with a neighbor who had this insurance and was happy with it. I also did my own Google searches. So far, we have had three emergencies with Zoey covered by Healthy paws!! I really appreciate the amazing turnaround time on the repayment of costs we pay. I appreciate the concern and quick response the personnel working with Healthy Paws always gives me either by phone or email. This program has been well worth the cost and then some. The rules and what is covered, deductible, etc., are also very well covered in their paperwork.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 4, 2021

When we got our dog Hattie as a puppy five years ago, we signed up for pet insurance thinking “we’ll probably never even use this”. I questioned whether or not the monthly fee was worth it. Well, three surgeries and a lot of money later, I can say for certain that it was. Hattie’s vet bills have totaled $8055 and with Healthy paws, we only actually spent $2424 after being reimbursed, which makes the premium more than worth it. The best part is, I’ve never had an issue with ANY claim. I take a photo of the receipt, submit it, get reimbursed. I wish my own health insurance was that easy! I never wanted to be put in a position where I had to decide if getting my dog the care she needs was feasible or not, and with healthy paws I never ever have to worry.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 4, 2021

I have been a Healthy Paws customer with my two dogs for three years. Healthy Paws processes claims with a simple, user friendly process in a very short time. They are always helpful, and even sent a personal message recently to ask how my dog was doing after major surgery for a new cancer diagnosis, which touched my heart. I would recommend them highly to anyone looking for superb service.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 3, 2021

My dog just accidentally swallowed the needle few days ago that she had to have a major surgery to get it out. It costs us total $8,000 for this incident! And it only took 2 days to get reimbursed from Healthy Paws for 90%! If you have any pets, do yourself a favor - GET HEALTHY PAWS insurance!! I couldn’t imagine what we would have gone through without the insurance during this hard time…

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2021

When I got my puppy I decided to get pet insurance through Healthy Paws because you never know what might happen with a young puppy! I wanted some coverage in case of a major problem that might be beyond the expected issues and expenses. I looked into several insurances and I'm so glad I went with them in the end! At only 7 months old my puppy sadly ended up developing a crippling shoulder problem which could only be fixed by a very expensive surgery. We had chosen a plan with a higher yearly deductible and 90% coverage to applicable issues...I had reached the deductible with applicable vet expenses before the surgery and they truly did cover 90% of the cost - and they repaid us direct deposit in a very short time! It was a tremendous help for our family, especially during such a stressful time.

Although we have put a good amount of money into veterinary care for our puppy it's nothing compared to what it would have been if we didn't have this pet insurance. I highly recommend them, especially for young puppies just starting out. They also have a very easy to use app that made submitting claims unbelievably easy, and the customer service has been fantastic as well! Our puppy has been healing wonderfully from surgery and is already so much happier now that he's not in pain anymore. We are beyond grateful!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2021

When my dog needed surgery unexpectedly at such a young age I didn't even have to question if it was an option because I knew I was covered by Healthy Paws. They reviewed my claim and provided my reimbursement within a week! Getting pet insurance for your dog is a MUST and Healthy Paws provides affordable options with low monthly payments and deductibles. You never know what unexpected events might occur and having pet insurance makes a very high stress situation much more manageable.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2021

I have a great experience with Healthy Paws and I have been telling all my friends about it! I know medical cost can be expensive thus I bought the insurance the first day I got my puppy. One day, I saw him won't open his left eye and he seems to be in pain. I look at his eye and it's super red. I took him to the vet and he was diagnosed with corneal ulcer.

The doctor gave us some meds and we came back for a follow up visit 10 days later. Unfortunately his eye condition didn't improve. The vet suggested we took him to the ophthalmologist (I didn't even know that there's such thing for pet!!) and sure enough, he needs a surgery. So, we did a surgery on same day...Thankfully he is getting better everyday! The bill was pretty massive for his surgery, but I am glad that I have insurance. From submitting the claim to get my reimbursement check, it has been an easy process with Healthy Paws. I highly recommend you get the insurance to cover you for situation like this. Thank you Healthy Paws!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2021

They are the best. Period!! Not only did the was the coverage above and beyond what I expected. I received a follow-up email to check on how my dog was doing. I have never experienced this with providers in the past! I have recommended Healthy Paws to all my dog parent friends!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2021

I had thousands of dollars in veterinary bills after my dog came down with severe gastroenteritis and spent two days in the emergency vet hospital. The prices were astronomical but there was nothing I wouldn’t do to ensure my dog got the best care. Healthy Paws gave me a no hassle by the contact reimbursement for all her medical bills in a timely manner and I could not be happier with their service.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 29, 2021

We wanted to share how incredibly happy and grateful we are to have Healthy Paws for our two boxers. Louie, an athletic and active boxer had a neck injury that required both cervical surgery and physical therapy. Healthy Paws even covered his acupuncture and swim therapy. The infrastructure has easy to use electronic submissions and very caring associates.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 27, 2021

Our 13 months old puppy, beautiful mischievous girl Paisley ended up in an emergency after developing symptoms of lethargy, fever, loss of appetite, activity over two days..and then again...and again..Over course of 2 months we ended up seeking veterinary help 6 times as Paisley was progressively getting worse, deteriorating in front of our eyes, and no conclusive hypothesis what was wrong.

In the end she ended up hospitalized for 2 and half days at the Sage hospital where incredible team of doctors has done MRI, spinal tap and diagnosed her with autoimmune meningitis. Paisley is now is receiving the treatment she needed, and we have all the hope she will survive and make full recovery....Why is Healthy Paws the best? Cause going through this drama we NEVER, EVER needed to worry will our insurance cover it. NEVER, EVER worry if there some secret loophole. NEVER needed to be forced to choose between paying bills or saving our furry family member. We have submitted our medical bills online, and received the reimbursements in a week. Simple as that. Healthy Paws is the BEST insurance EVER!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 26, 2021

I love love love Healthy Paws! Would never be without pet insurance with Healthy Paws! The claim process is quick and easy and reimbursement is made in a timely manner. The staff really does care about your pet and the personal touch they add is most appreciated. I have referred several friends and will continue to do so. ❤️

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 26, 2021

I've had Healthy Paws for 3 of my dogs and their customer service has been outstanding. Premiums aren't cheap but neither are the vet bills. It's good to know that when something happens to my dogs, I won't be stressed over the bills. Having to decide if it's financially feasible to get your dog the care it needs is a position that my pet insurance has eliminated. I don't ever want to be in a situation again of having to decide if I can afford the vet care in an emergency. Haven't had any problems with coverage as claims are quickly processed and reimbursements sent in a timely manner.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2021

Healthy Paws has been a lifesaver for my sweet pup Hank. He ate something that got lodged in his intestines and needed 2 different surgeries. Healthy Paws approved both my claims within 48 hours and the checks came within 7 days, plus they checked in with us via email to make sure Hank was ok. I appreciate their fast processing time, friendly CSRs, and the easy-to-use online account. I don't know what I would have done without them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 22, 2021

Our 16 month old Golden needed emergency vet care after ingesting prescription medicine. Needless to say, my invoice was very high. Thank goodness I had Healthy Paws Pet Insurance. They processed my claim and reimbursed me in very little time. Having pet insurance eases your worries when it comes to vet bill emergencies. I highly recommend using healthy paw vet insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 22, 2021

I love Healthy Paws Insurance. I have had it for years on all my dogs. Easy to submit claims and prompt reimbursement. If you need to contact a person if you have any questions someone is available with an answer.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2021

Our puppy - Maple - had to have two knee surgeries. It was extremely easy to submit the claims. The only thing that Healthy Paws needed were her records. It took a little bit to get them because we had gone to two different veterinary clinics. I even received an email from Healthy Paws checking on Maple and to wish her well. Healthy Paws has been the best decision I made.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2021

I took out insurance when we got our puppy and made the reasonable payments for 5 years. Recently our puppy got a serious infection where he could not eat or drink and became listless. When we took him to the Emergency Vet Hospital on a weekend I was shocked at the cost to get him checked out, but I couldn’t care less what the cost was, he’s my little buddy. When I turned in my claims of almost $5000 I was shocked Healthy Paws gave me no issues and sent me a check in about 5 days. They are wonderful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2021

We have 2 cats and 1 dog insured with Healthy Paws. Our dog recently had an injury and it was pretty easy to submit a claim. Had to call at some point to talk with customer service and they were super helpful and friendly. Definitely would recommend.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2021

I've had Healthy Paws insurance for my Boston since the first week I adopted her, back in 2018. Not only is the customer service fast and helpful, having this insurance for my dog has saved me literal thousands. I am incredibly grateful to have Healthy Paws pet insurance for her!

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Rated with 5 stars
Verified Reviewer
Original review: Oct. 18, 2021

Not only does Healthy Paws reimburse you quickly, but the people are caring, concerned & kind. My dog had major surgery & they reached out to ask how she was doing & recovering from it. Never has this been done before from previous companies I've dealt with. Jane

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Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2021

After paying for 4 years never having a claim now when I want it to claim $250 ($200 deductible) They found all kind of excuses to deny. They were asking for all the medical records since I have the dog and after I sent it they asked for the same thing 4 more times. When finally I got on phone they asked for the copy of initial mouth and I don't know what medical record what I never had. They said I should of had done but until 4 years later I had no ides. So I was paying and just now they had the face to charge my card again and probably if that medical check is necessary for 4 years I paid for nothing because apparently I am not even legitimate. So I am out of pocket about $2500 for nothing. In my mind it is just a scam.

Healthy Paws Pet Insurance & Foundation response

Anamaria,

We use a pet's medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions that would keep us from approving a claim. We appreciate your efforts in sending us your pet's records and were able to cover some of your claims. Our customer care team sent an email outlining what was still needed to process your final claim. Once that has been received, we can move forward with processing. Give your baby a hug from us.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 13, 2021

My cat Fenris would be a few lives short of this side of dirt if I didn't have Healthy Paws. After a previous illness resurfaced I had to take him to three different vets to get him accurately and confidently diagnosed and Health Paws filled my claims very quickly and allowed my fluffy idiot to get back to causing trouble.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 12, 2021

If we didn't have pet insurance, I don't know what we would have done when our dog got so sick and needed treatment. We wouldn't have been able to afford it. I am so grateful that we didn't have to weigh our dog's health against our finances. The customer support and claims department is quick and attentive, I waited less than a week for my reimbursement. It was so easy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 7, 2021

My Pet recently had full hip replacement surgery. The Healthypaws team was so incredible and helpful with the filing of claims. They responded immediately and follow up several times to check on my dog. Extremely professional and organized team! My sincerest thank you to everyone at Healthypaws!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 7, 2021

Healthy Paws has been wonderful insurance for medical care for my dogs. The site is easy to use. The reimbursement is extremely prompt. Customer service is very responsive as well. Healthy Paws is definitely a worthwhile investment. Would highly recommend.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 7, 2021

We had to recently go to his vet and an animal hospital for emergency treatment. Healthy Paws quickly reviewed our case and receipts. The reimbursement check was quickly sent so we were without funds only for a brief period of time. Great experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 7, 2021

Easy to submit claims, super fast reimbursement (same day even with direct deposit!). Many conditions covered, the only thing I wish was also covered was preventative dental. My policy has paid for itself 2 years in a row. Very smart choice!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2021

When our dog suddenly lost function of rear legs we luckily found an emergency vet on the weekend that called in neurologist for emergency surgery. Having Healthy Paws made worrying about the unforeseen financial impact a non issue. They even personally followed up to see how he was recovering. Very easy platform to use with the app, take picture of invoice and 2 days later direct deposit for covered amount. No hoops to jump through or typical insurance claim problems. We are so lucky to have found Healthy Paws and highly recommended.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 5, 2021

Submitting the claims were very simple. I got reimbursed very quickly. They also followed up with me to see how my dog was doing. Very considerate and caring people/company. Having a policy is worth the peace of mind. The billing receipt are clear and you know what exactly is being covered and the percentage of reimbursement.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 2, 2021

When my dog tore his CCL and was told he had to have major knee surgery to correct it, I was nervous about being able to pay for it. Thankfully the claim process with Heathy Paws was so easy and they responded very quickly and reimbursed me for the costs of his surgery. It was such a relief to not worry about the financial concerns of surgery and to be able to get him the help he needed!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 2, 2021

Vet sent dog to a surgeon. Surgeon needed to confirm the dog's issue before surgery. Healthy Paws refused to pay for the visit. What surgeon would operated before knowing what surgery they were performing? They say they do not pay for any exams.

Healthy Paws Pet Insurance & Foundation response

Nea - We're sorry your dog needed surgery. We do our best to be transparent regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (vet exam, emergency exam, recheck or consultation). By making these limited exclusions part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan. We hope your baby makes a complete recovery.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 1, 2021

We got two kittens back in March. We signed them up for pet insurance and were approved in April. The kittens are now nine months old, active, lively, healthy. Until 2 1/2 weeks ago, when my kitten, Quill, stopped eating, was sleeping all day and couldn’t use the bathroom. We took him to our family vet. He needed x-rays, was sent to an emergency vet for an ultrasound, and needed IV fluids three times. Each time we went to the doctor's office I received an invoice. I was so happy that Healthy Paws was so easy to work with. The invoices were easy to update to their system, they were prompt in their replies and prompt in letting me know that our claims had been paid. It was so helpful to focus more on getting my little kitten feeling better and not having to worry about how we were going to make ends meet to pay for his vet visits. So far I have to say this is an amazing company to be working with and I’m so thankful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 1, 2021

I've been able to consistently give my pup the medical care he needs because of Healthy Paws' amazing service and coverage. My dog recently needed to have emergency surgery to save his eye and the bill was more expensive than my own Lasik surgery, which was in both eyes! Insurance is a must, especially with pets that require a bit more care. Healthypaws is extremely quick with processing claims and they always reach out if anything is missing or needed. So grateful for them!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2021

My Golden Retriever had double ACL surgery two weeks ago on his back legs. Within 24 hours of submitting the invoice, Healthy Paws had deposited an 80% payment directly into our checking account. They have to be the best pet insurance out there!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2021

I have always been very very happy with the quick response of Healthy Paws Pet Insurance to my claims, with the concern that they demonstrate for my pet's well-being, and the overall affordability and comprehensive nature of their plan. My dog has had several serious surgical experiences and Healthy Paws has always showed concern and willingness to be of assistance however they are able.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2021

Healthy Paws Pet Insurance has been a blessing as we begin the healing process from TPLO surgery on our pup. We submitted a claim and within 3 days it was reviewed and the reimbursement was in our bank account. They kindly followed up with a personal email inquiring on our pup. I have always had the best experience with them when the unfortunate need arises to use the Vet!!

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 28, 2021

Healthy Paws Pet Insurance has been great. I recently had to submit the largest claim that I ever had to submit for my dog (he’s almost 6 years old). He needed spinal surgery for a herniated disc. The process of submitting claims is easy and the reimbursement was already being processed and received within a matter of days. Their customer service is great as well. I even received an email asking how my dog was doing. A couple of things that might make the insurance even better is allowing more options for deductible and reimbursement amount and also covering exam fees. I’m currently at a $250 deductible for 80% reimbursement but at $93 a month, it would help if at least exam fees were covered as well and/or a 90% reimbursement. Overall, having this insurance saved me when I needed it. Though, I may have spent a lot over the years to have it, it helped me avoid having to pay the full bill of $7600, unexpectedly for surgery and hospitalization/medications/tests for my dog.

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Rated with 5 stars
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Verified Reviewer
Original review: Sept. 28, 2021

I have had 2 occasions where my Golden Retriever was seriously ill. Healthy Paws covered the entire treatment and sent me a check within a week. They are reliable and honest. They checked up on Duke's condition after he was released from the hospital. Wonderful company.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2021

Getting a pet dog is a big decision - unlike a human baby, a dog will be depending on you for food, water, and care for their whole lives! The biggest obstacle between a relationship between human and dog is most can't speak to animals and thus it's always a guessing game whenever our beloved pets don't feel well.

Selecting an insurance carrier took a lot of research as we all want the perfect balance between a dependable policy and affordable premiums. I've never got pet insurance for one of my animals before so you really need to rely on other people to get a possible policy that you may never use. We decided on a policy to cover the expensive procedures, like surgery, not for wellness exams which everyone needs to pay for anyways if you own a pet. So we decided on Healthy Paws based on the excellent reviews we read about, so we settled on the 80/20 policy - we pay 20%/Insurance pays 80%. We decided to take out policies for both our dogs as soon as they were puppies and 5 years deep in both policies, we never really used it. But boy, this was the best decision we would ever make.

Fast forward to 2021, one of our precious dogs herniated an intervertebral disk in his spine and lost use of his hind legs. Emergency surgery was needed and we knew it wouldn't be cheap. However, we were able to feel rest assured that our policy covered this procedure and within 2 weeks of the procedure, our check for 80% of the procedure was in the mail! Painless and so very efficient, no questions asked, just everything was easy and perfect! Highly recommend Healthy Paws!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2021

I have had my dog covered by Healthy Paws for 7.5 Years. They have consistently provided excellent customer service and rapid reimbursement. Their policies are straightforward and they have no hidden 'rules' that resulted in a denied claim. I recommend Healthy Paws, especially given the cost of modern and technologically advanced veterinary care.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 24, 2021

I purchased Healthy Paws pet insurance for my dog since 2015 when he was 8 months old. I have only positive experience with them. The process of getting reimbursement is super easy and takes 3-5 days to receive the payment. Healthy Paws is a solid company and very easy and friendly to do business with.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 23, 2021

I love Healthy Paws and would recommend them to everyone. I love that they send newsletters with tips for your pet, stories and other helpful information. If you submit a claim they reply very quickly and get you a result right away. I have had nothing but good experiences with them and they really seem to care.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2021

Our dog had to have emergency abdominal surgery, with a few diagnostic trips prior and we didn't have to blink an eye when it came time to consent to the surgical costs. The surgeons office mentioned "if you need time to think about the costs, we understand" and I could quickly reply "We are good to continue with the surgery". Having Healthy Paws made that decision easy. I am very glad that we have pet insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 20, 2021

Healthy Paws has been very reliable and consistent in providing medical insurance for our pets. It is very reassuring to know that they provide coverage as stated and pay claims quickly and fairly. They definitely help provide peace of mind that we can get the appropriate care for our pets.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 16, 2021

It's fast and easy to submit a claim. They respond pretty quickly, and as long as the claim is within the covered items (and they're pretty clear about what is and isn't) they're quick to reimburse. They've reimbursed my 90% for two knee surgeries in the last 18 months. Takes so much stress away from making health decisions for my dog.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 14, 2021

We have been customers of Healthy Paws for years. Our cats have had various small and large health issues (hospitalization, etc.), and every time Healthy Paws has processed our claims quickly, efficiently, and fairly. We have been so comforted knowing that we can provide our cats excellent medical care without worrying about the costs.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 10, 2021

I am so thankful for Healthy Paws! I selected them after doing lots of research on pet insurance. Submitting claims on their app is easy and their customer service is top notch! They are always friendly and helpful when I have questions.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2021

Healthy Paws Pet Insurance has been so easy to work with. I have never had it so easy to file a claim. They take care of you immediately. Fastest I have ever dealt with. Healthy Paws has been fantastic. I would recommend Healthy Paws Pet Insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2021

When we adopted our fur baby, we did have an history of his health as the shelter did plenty of exam and test. We were lucky to have an healthy young dog with no disease. However, because I wanted to commit to give him the perfect life and care, I start to look for an health plan for him. The process to sign in is super easy and very user friendly. But what's the best it's how they make it easy to submit a claim and how fast they treat it. I love also that they follow up to make sure everything is fine and doggy feeling better. They could just press a button and close the case but they go above and personalize the relationships. I wouldn’t change for nothing. Thanks!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2021

Incredibly reliable insurance. Very easy to file claims. C/S has been very friendly and informative when I’ve called. My pet has had 2 TPLO SURGERIES and then had the hardware removed due to rejection. Definitely will use Healthy Paws for every pet into the future!

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 8, 2021

Having good coverage is a blessing! We've carried Healthy Paws for about 4 years now on at least one dog. Now all 4 are covered. Recently, our beloved coonhound Maybellene got very sick. In the process of treating and trying to figure out what was going on, we spent almost $6000 on vet bills. After the claims were paid, which was EXTREMELY fast, we were hugely relieved to have a large portion of that back to return to savings. If you don't have pet insurance, you need it! Healthy Paws also helps shelter pets when someone uses your referral code, so how can you beat that? I will always have insurance on my babies, and they have been wonderful! They even followed up on Maybellene a few weeks later. I truly appreciate that care and concern. Thank you, Healthy Paws!!

I am posting here because I contacted them and asked where I could leave a review. I want all my friends to have this peace of mind when it comes to their fur family. Who has ever been able to say, "Nah, don't do that test. Even though it might tell us what is wrong & how to treat it, we don't think the dog is worth that". NOBODY I know! Get the insurance. You will not regret it!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 7, 2021

Healthy Paws Pet Insurance is easy to work with as you upload your claim and documentation. They give you the ability to give your furry best friend the care they need. When you call for assistance, a real person takes your call. I highly recommend this company!!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 5, 2021

We've had Healthy Paws for our Chocolate Labrador, Harvey, since we brought him home 6 years ago. Over those 6 yrs we've had to file several claims for Harvey, the latest of which was for TPLO (ACL) surgery. As you can imagine, this was a major expense and not only did Healthy Paws process the claim and issue the reimbursement in less than a week; they also sent a personal email to check up on how Harvey was doing. Filing a claim is as simple as uploading the invoice from the Vet. Couldn't be happier with the level of service from Healthy Paws.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 3, 2021

I wanted to post this to let people know how great of a service Healthy Paws pet insurance has been for me. I have had coverage for my Cavalier King Charles Spaniel since June of 2015. Over this period of time I have made several large claims for coverage as well as small claims throughout every year. Every claim I have made have been handled very quickly. It is very easy to make claims on a mobile device or on a PC. This is better medical insurance than most pet owners have for themselves.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2021

My dog suffered a complete CCL tear and had to have surgery to correct it. Healthy Paws covered the percentage of everything related to the surgery as outlined in the policy without hassle. Filing the claim could not have been easier. The claim was completed in a few days. This is a great insurance company that does what they say they will do.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2021

While my Australian Shepard, Zoey, was having her teeth cleaned an x-ray confirmed that she had a cracked tooth that needed to be extracted. In addition, surgery to remove a small, precancerous mass on her eyelid was also removed at that time. This routine dental cleaning turned into a pretty expensive medical bill. I did quite bit of research into pet insurance before selecting Healthy Paws to insure my three dogs. The process for submitting this claim to Healthy Paws was very easy and I was impressed with how promptly the claim was reviewed and quickly reimbursed for the extraction and surgical procedures covered by the plan. I highly recommend Healthy Paws Pet Insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2021

This is the first time I've bought pet insurance, and it is a lifesaver! Healthy Paws has been excellent. Super easy to use. Claims paid in 3-4 days with no hassle, no haggling. They just pay what your policy dictates, no questions asked. Money is direct deposited to your bank account. I am very satisfied with the company.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2021

I have had Healthy Paws for a little under three years for both of my dogs. In just the last 18 months, one dog has needed major surgery, and the other tore her ACL, had two mast cell tumors removed, and was treated for the worst rattlesnake bite the vets treating her had ever seen. I have been reimbursed over $12,000 in that time from Healthy Paws. My claims are almost always processed in less than two days and reimbursed in 3-4 days. Getting Healthy Paws is one of the best financial decisions I have ever made. I cannot possibly recommend them more.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2021

We have 2 cats who are both insured through Healthy Paws at the recommendation of our vet. We have filed several claims for one of our cats and have been impressed by the coverage, ease of filing a claim, promptness of receiving payment, and the customer service. I would highly recommend Healthy Paws to any pet owner.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 30, 2021

I am so happy that I signed up for Healthy Paws pet insurance. Before I made the decision of which insurance company to choose, I did a lot of research and Healthy Paws was the most flexible policy plan that I could find. Their fee is really reasonable and they have been so great to work with. I upload a picture of my invoice and within days I have a deposit into my bank account for reimbursement of my allowable costs. I would highly recommend that anyone that has a pet purchase insurance with Healthy Paws because vet bills can be really expensive.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 28, 2021

We were anxious when our one-year-old kitty suddenly had an attack of repeated vomiting. We called our vet, who had us bring him in. After an x-ray and some iv fluids, they recommended that he stay there overnight. By the next day, he was able to come home, and happily, is doing well now. Healthy Paws promptly handled our claim and paid 80% of the charge after a small deductible, as promised. Their response was prompt and we received a reimbursement check quickly. We couldn't be happier. They even followed up a few days later to ask how he was doing. Great insurance, worth every penny! Thanks!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2021

I got pet insurance for my new pup almost 4 years ago on a friend's recommendation. I am so very thankful for having found Healthy Paws. My girl had a luxated patella in November and had to have a major orthopedic surgery. She also has arthritis in that knee and her opposite hock. I just found out she has elbow dysplasia in both front legs and had a CT scan last week, so may be looking at more surgery.

Through it all, Healthy Paws has been there answering my questions and enabling me to make these treatment decisions without having to balk over the cost. They have excellent and responsive customer service who really care, The claim submission is so quick and painless via the app (taking a photo of your invoice as you leave the vet and uploading it directly) and the claim processing has been unbelievably quick with direct deposit the following day. I have nothing but good things to say about this company and the people. Thank you all from the bottom of my heart!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2021

I have had Healthy Paws Pet Insurance for many years and several pets. My dog Ziggy recently suffered a torn knee ligament which required surgical repair. Healthy Paws provided excellent coverage and were very efficient and caring in their processing of my claim. I would highly recommend Healthy Paws Pet Insurance. They are a great company who really provides a fantastic service to their customers and their pets.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 23, 2021

I took my dog Sophie to see her Vet for a Medical issue she was having (for which I had insurance with Healthy Paws Pet Insurance LLC) and this was supposed to be covered on June 13th/14th 2021...and put in a claim for reimbursement....and I have called and emailed for status numerous times and as of today (08/23/21) I have not received my reimbursement!! At first, they said they sent a check out...but I did not get anything....They told me that they will cancel the first check and send a new one...still nothing. Then I find out that they charged me two Annual Deductibles and denied the portion for the medicine...then they told me that they will fix it and send me the correct payment and that they would call me back...still nothing and no call backs!!!! I paid them for coverage that they have not taken care of...They lied about what they cover and have not met their end of the agreement for coverage, or reimbursed within the specified and allotted and quoted timeframe!

Out of the $400 that I paid...they did not cover the Vet's portion for the exam...They calculated 10% that I need to pay out of pocket first for the total bill...and then deducted the $250 annual deduction - which means that they made me pay 10% of the deductible that I had to pay out of my own pocket first....of MY OWN DEDUCTIBLE!!! WHAT???!! - which then left a very small amount that they had to pay me back....and I still have not received my reimbursement!!! Save your money!! THE AMOUNT I PAID THEM FOR COVERAGE FOR THE LAST 3 YEARS I COULD HAVE PAID THE VET AND STILL HAD MONEY LEFT OVER...AND NO HEADACHE!!

Healthy Paws Pet Insurance & Foundation response

S,

We apologize for the issues with your deductible and your claim processing. There was an issue in our system where as you stated, the deductible was applied twice. We corrected that issue, along with processing and providing reimbursement via check for the claim in question. We're sorry to lose you as a policyholder and hope you and your pet stay well.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 18, 2021

When our little rescue girl, Bambi, came to live with us, I knew I wanted to get health insurance for her. I spent several hours researching companies & policies. I decided on HealthyPaws because they offered coverage for non-traditional treatments as well as conventional ones, and they use part of their profits to support animal shelters. In the almost 4 years since taking out the insurance, HealthyPaws has been terrific. They are responsive to inquiries & reimbursement is very quick, usually within a week of the claim being submitted. The app is easy to use & the website offers a very complete & up-to-date picture of the history of my girl's treatment submissions. I have no hesitation in recommending HealthyPaws to anyone looking for insurance for their pets & have recommended them to several friends, all of whom are just as happy as I am with their coverage & service! Thanks, HealthyPaws for helping me take good care of Bambi!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 17, 2021

We have been with Healthy Paws Insurance for over 11 years with 2 different dogs. They have provided us and our Dogs with wonderful and outstanding service. We have recommended them to all of our friends with Dogs. Also, we have told any Veterinarian clinic that has taken care of our wonderful Dogs to recommend them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 17, 2021

Thank you for providing such great care for my pets! Our experience has been great. :) The process is super easy and your response time is very quick. We appreciate your services as do our pets!

Sincerely,

Melisa, Atticus & Priscilla

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2021

Healthy Paws was fast, professional, and timely with helping us with our claim. The process was incredibly easy and straightforward. A $1400 vet bill was knocked down significantly thanks to their service! I recommend Healthypaws to all of my friends for their pets!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2021

My dog Bo had two ACL surgeries and Healthy Paws covered both surgeries. They were prompt, responsive, and really cared about me and my dog. What a huge relief to have the peace of mind they were there for me and my dog. I would recommend them to any dog owner looking for insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2021

I've been with Healthy Paws since my Otterhound was a pup, constantly getting foxtails in her ears (and one time in her eye)! I added my Rottie to the policy once I adopted him as the rate for multiple dogs was quite reasonable. Although the premiums have definitely risen through the years, HP has always been both helpful and prompt with my payment. Whereas other pet insurance companies exclude many of the unexpected problems you may encounter, that was never my experience with HP. They're very transparent and although I no longer have my Rottie, I love knowing that my Otterhound is in good hands.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 11, 2021

My 4 yr old poodle has needed hospital care twice for gastrointestinal problems and also had an accident that required medical care. Healthy Paws has been supportive throughout her life and made it possible for her to have the treatments she's needed. I've recommended them to a number of friends. I'm very grateful to have them.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 11, 2021

Horrible waste of time and money. I’m pretty sure Healthy Paws has already somehow erased my first review so here we go again trying to get the truth out about this company. I’m still in the process of trying to get my three policies canceled which I’ve requested three times now. I pay $114 a month for three pets to be covered fully. I completely understand not covering the examination fees. It says it right in the policy but it also says that you guys cover x-rays.

My veterinarian sent in two receipts for two different x-rays averaging around $400 A piece. Your claims department is saying that it isn’t submitted correctly and that we need to file an appeal on the first one to even be able to submit the second one so this place is so hard to deal with that I literally paid more in insurance than the actual x-rays would’ve cost in the first place. So once again just a horrible waste of my time that I’m still waiting to be canceled. Buyer beware. Just get insurance from a place that you can actually go and talk to someone a brick and mortar not this online scam.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 11, 2021

Healthy Paws is the best choice I made for my baby girl! They are there when you need them and will make things work in dire situations! Because of them my baby was able to get the surgery she needed without me worrying about finances. They are truly the best!

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Rated with 5 stars
Verified Reviewer