24PetWatch Pet Insurance Reviews

This company was suggested to us by shelter. They waste lots of time on the phone and submitting claims. I was told by representatives that part of the invoice will be reimbursed, which is 372$ out of 1000$ that we paid out of credit card. And by the end of a long road that we passed with this claim, it came that we get 0$ back. Waste of MONEY and TIME. Greedy companies politics will lose clients. And WHY shelters are offering bad companies tricky services to people that want to adopt an animal.

I adopted a kitten from the SPCA in Montreal who was chipped by 24PetWatch. When I got a second rescue kitten from another organization, I had her chipped as well but when I registered her, I was sent an ACTION REQUIRED email saying I had to "give consent" or they would "not be able to call me if my pet was found. I went online to "give consent" and learned this also means consenting to promotional emails and robocalls. Can't have one without the other. I regret that the microchips are linked to this company but at least if they are lost and found again, the local police will be able to locate me.

I was over billed $124.00 that I have since paid just so I don’t have to deal with these people. I was put through about six people and no one could see the charges. They could only see the insurance charge that I have since canceled. No one there could comprehend that my email bill confirmation total and what my actual card was charged were different. I was billed double for the pet collar and the lifetime. After arguing with one man who said he’d cancel everything and then calling back to talk to someone more humane, those charges still remained and I received two pet collars. They don’t know what they’re doing and just don’t give a damn. I hope they treat animals better than they do people because their customer care skills are severely lacking. Stay away if you can. I will update this review if my dog goes missing and they suck there too.

I adopted 2 puppies from a local shelter which provided information on 24 hour pet watch. I sent the vet statement after obtaining this insurance and even though both pups had exactly the same vaccinations, wellness exams and paperwork, I was reimbursed different amounts as I was told by representative two different adjusters processed my claims. The reimbursement is dismally low. I feel sorry for the people handling the phone calls. I found them sweet and helpful but they have no authority to do the right thing. The company however leaves me with the feeling of being duped. Fool me once, shame on you, there won’t be another opportunity. I wish I would have read the reviews before signing up. Next steps include cancelling my policies and contacting BBB.

24PetWatch is the absolute worse pet insurance company & I consider their service a complete scam. Rip off!!! They have no problem taking your money every month. When it comes to submitting a claim for pet insurance, they make the process as difficult as possible...Doing every trick to deny the claim. Do not waste your money with this terrible company.

My Pug has been insured for 13 years; since she was a puppy. No claims in the beginning, but as she aged she developed skin allergies and is prone to bladder and ear infections. 24Pet has always paid my claims as explained in policy. I have absolutely nothing bad to say about 24PetWatch, other than I wish pet insurance was less expensive. They have actually helped me out quite a bit since my dog is so high maintenance.

We had to leave our cat 13,000 miles behind in southern California as she went missing on 02/25/15. Before we left our vacation spot we left contact information with neighbors that will be there longer. When we got home we also called 24PetWatch with the chip number from records we had at home. We were ask to pay $21.95 with the assurance that we would be contacted if our cat chip is ever scanned. Our missing cat info was put online on their website with our contact info.

I wish I would have read reviews before signing up with them. Worst experience I ever had with Insurance company. I paid higher monthly payments to have higher insurance coverage. My puppy had accident where she slipped and hit her leg, she could not walk and was crying so thought she has broken her leg. Took her to Emergency Hospital since that was late Sunday night. Had to pay $290 for visit and given medications and pain killers. Tried to submit claim on 24PetWatch Pet Insurance website and system would not work, unable to add any attachments. Emailed support, nobody responded to my first emails, had to email multiple times, finally somebody responded to me and said "please submit claim online by attaching documents"!

A small dog followed me home. I called this company's number which was a tag on her collar and after being put on hold for 10 minutes, spoke to a representative of this company. They assured me they would contact the owner. After an hour I called our local police dept who initiated a pick up by the owner within minutes. The pet owner said he had never received a called from this company. I told him they were useless and thank goodness he called the police dept instead of relying on this stupid PetWatch company. In my opinion, this company is nothing more than a scam to obtain information from people, for some, obvious monetary gain.

I had my cat microchipped at a shelter. The shelter misspelled my name when they registered the microchip for me. I cannot change my name through 24PetWatch's website. I emailed them THREE TIMES with ZERO response. I can't make phone calls during their business hours due to my work and class schedules, and time zone differences. I had to register the microchip with another, totally free, totally transparent service. I should not have to do this. Having the microchip registered with more than one service with different information can cause major issues when a lost pet is found if the finder is not careful to determine which information is the most up to date.

They hard sell you into a trial policy (high end) with no follow up. They claimed they sent a copy of policy I never received. They make the claims process almost impossible. If you call them, they will simply repeat and repeat that everything was disclosed during the call. They are right - you are wrong period. Don’t under any circumstances sign up for insurance with this company.

DO NOT USE THEM!!! They keep hiding behind rules and policies that they make up after the fact. They are way far behind in the ease of posting claims to their websites unlike other insurance companies. Also the microchip that’s in your dog or cat from them is crap. They want you to have insurance from them to change the info. It sounds like a bait and switch to me. NONE of my animals other than my other dog that has this microchip has a cost to change info. Like other people said use a different site to add them to your profile. Also when they talk on the phone its sounds like a scam. Also they aren't BBB accredited!

RE-REGISTER YOUR PETS WITH ** (or both). You can enter your animal's chip information and freely update the information (such as new address) without paying for it. Those two services are what microchipping is all about - making sure pets make it back home if they are lost. DO NOT USE 24PETWATCH. I have 3 dogs - 2 microchipped with 24PetWatch. I live in a rental house and have moved a few times since adopting my dogs. I was quite angry to discover that the only way I can change/update the address on my dogs' chips is to pay their absurd fee for a lifetime membership.

I actually quite like them. When I first started with them, they would send back the claim money before my credit card bill came in. Now it takes much longer. They were quite good to me back when I had a dog with CHF. He maxed out the Cardiovascular coverage and when another procedure had to be done in his abdomen, caused by the CHF, they switched it over to the GI coverage for me. I really appreciated that. The only thing I’m not too happy with is the monthly payment goes up every year or so, even though I have had very few claims as my dog is healthy.

We adopted a puppy from a shelter. They proceeded a code for a 30 day free trial of pet insurance from this company. I registered and have the receipt showing $0.00 Charged however they DID in fact charge my card the full monthly amount. The charge is still "pending" so I cannot dispute it through my bank yet. I am calling on no day to cancel the policy due to this unethical practice as well as due to these other reviews I just read. My bank offers discounted pet insurance through a more reputable and better rated company at the same cost, we will go with that. Can't wait to see how horrible the cancellation process is going to be. Don't waste your time or money on the NOT FREE free trial.

We adopted two kittens and received a 30 day free trial for both kittens. When I called to set the insurance up, they said they wouldn't charge my card until the 30 day free trial was up. I confirmed with the lady twice that she wouldn't charge my card until November 19, 2018. Then, a few days later I notice that around $280 was charged on my credit card. I called 24PetWatch and the person I spoke advised that this was a human error and that he would call me back in 3-5 days to ensure I received a refund. I never received a response so I emailed them to cancel.

My family and I rescued a dog from Savannah Humane Society. I sign up for the free trial services for the insurance. Upon looking at my account the next day, I notice that they put a hold on my account for more than authorized. I called and canceled the policy. The lady said I would be refunded my money. I never received the refund. The next month came around, they charged my account again making my account negative. I called and was told I would be refunded the money plus service fee and also be refunded for the other month. I was only refunded for the new charge minus the service fee. I am planning to call the rescue and advise them to use a new company for microchips.

When I adopted a puppy several friends recommended getting pet insurance for the first year of her life. I read reviews for several companies and spoke on the phone with a couple about different coverage options and decided to go with 24PetWatch. Here is where they went wrong: Submitting claims is not as easy as I would like and they weren't able to set up access for my vet so the vet clinic could submit claims for me like human health insurance. Many other pet insurance companies make this easy. I was unable to deposit their checks using my mobile banking app for some reason. I had just moved to Maine from Wyoming where the bank I use does not exist so mobile deposit was my only option. I spoke to 24PetWatch on the phone and they set up direct deposit for me and reissued the payment that I couldn't mobile deposit. However, months later, after submitting several other claims, I still hadn't seen a single deposit from 24PetWatch.

I had a very good experience so far with 24PetWatch (was SPCA insurance in Ontario, Canada)... very grateful for their coverage as I had to cover nearly 16,000$ for eye surgeries just after my pup turned 1 year old... they covered to the limit as written in the policy without any issue and in a timely manner. I have been treated well with each and every claim submission and this has been an unexpectedly bad year medically for my pups... I am so pleasantly surprised by the support that I have received during this tough time and I highly recommend them.

We found a dog and got it scanned. The 800-number was called. They wouldn't tell us where the owners were so that the dog could be delivered. We cannot just keep the dog because we have no room (and this was explained to them). The young person at the call center hung up when a supervisor was asked for. Based on the insurance reviews, I wouldn't be surprised if the "protection services" were a scam, too! The dog is cute, friendly, small, and middle-aged. We don't want to have to dump it at a shelter, but we already have dogs of our own and cannot add more.

We adopted a puppy from a shelter. The adoption came with 30 days of pet insurance provided free of charge. We registered online for our pet insurance and the company claims they have no record of it. I spoke with multiple people who said they would get it fixed for me. They then said that a manager needed to give me a call right back. The manager failed to ever call me and nothing has been fixed. This should not be this difficult to receive the services that were supposed to be included as part of my adoption fee.

I enrolled in the free trial plus an additional wellness plan coverage for my newly rescued dog. 24PetWatch is refusing to reimburse me for my dog's wellness exam items, Lyme vaccine and her skin condition treatments. Apparently while trying to enroll me, representative explained skin conditions were one of 12 immediately covered conditions while today rep told me it's not dermatitis so it falls into an item that needs a longer waiting period for eligibility. In short, it's not worth your time or money to debate 24PetWatch's deceptive consumer practices and don't count on any assurances given upon making enrollment decisions. I'm lucky I only lost $12.50 as I've cancelled and cut my losses. But everyone please be aware as this company seems to prey upon families who have adopted rescue animals.

I recently adopted 2 cats from a rescue organization in Georgia and the 24 Pet Watch chips are the ones they were microchipped with. I called the company to register my name and information because I was having trouble doing it on the website. The girl informed me that I needed buy a "lifetime" membership at a cost of $84.95 per cat. I went ahead and gave them my CC number which they immediately charged. They promised me several items which they promptly e-mailed to me. However, when I attempted to use one of the coupons they sent me, the store told me that it was a "third party coupon" and they don't accept those.

We adopted two cats from a shelter and were told we needed to get this insurance for 30 days free in order to do it. We were in turn charged when we told them that we did not want the insurance after the free 30 day trial. They charged anyway and won't give our money back. We have disputed with our CC company as a result. Just passing on info to others to beware of this company. They are not an honest company.

I submitted every invoice, medical history, and documents that they asked for when submitting a claim. A full MONTH later they send out an automatic email that they are waiting to hear from my Vet office. I check the claim status and it reads "$448.66 submitted amount - $0.00 paid." I call and they said they couldn't get the examination notes from the Vet office. I asked if they just emailed once and tried to call once and then just closed the claim and she said yes. She also said that should be mostly up to ME to provide and get these documents. I told her I submitted everything I've received from the Vet and nowhere did they request I contact the vet to get any more documents. I've never had an insurance company tell me that I need to do literally 100% of the work. Useless company that just wants to take your money. Do NOT recommend.

I don’t know what to say except that these guys were good before they got bought out. Now I’m stuck with the new owners because my dogs are seniors with preexisting conditions. I’d still probably be better off without insurance rather than these criminals. I have a gold plan and somehow they find a way to deny EVERYTHING. They typically pay me $60 out of $800 in claims. It’s a joke. Go with anyone else!

Awful! These people are con artist. Im pretty sure this is not even a legit company. They take money but offer no service in return. Simple claims get denied for ** reasons that make no sense. The adjusters, that basically have a job because of us are a bunch of twats. Oh they claim they are trained vet techs. ** they dont even know how to read medical records and cant comprehend why a dog would need a certain treatment or medication. They make any excuse to not pay a claim. Most of the reasons are ridiculous, half ** excuses. They have no problem taking money out of your bank! However when and if they do accept a claim they never send the money. These people are not legit. Stay away. This is no piece of mind for your pet. They have caused me nothing but grief from the first claim I submitted. If I just put the money that I pay these cons every month aside. My vet bills would be paid. Dont fall for this **.

I was told that I would have to upgrade one of our cat's policies in order to have a recently diagnosed illness covered. Being concerned about it then being considered a pre-existing condition, I asked specifically about that and was told, "Not, it would be covered because you have had the cat insured with us all along." That was not true and the claim was rejected immediately and after a review. Buyer beware. If you aren't sure, ask for it in writing (though I'm not sure if that would help). We now have Figo Pet Insurance and are quite happy with it.

When I was signing up for my pet's insurance the phone operator was professional and nice. Three months later I had received a letter saying that I am no longer covered effective March 30, a couple of days after I had signed my pet up. They claimed it was due to no payments, but my credit card statements say that I paid three consecutive months of $48! Why was my pet's insurance ineffective 4 days after I signed him up when I paid the $48 over the phone? Wouldn't recommend 24PetWatch because they take your money and try not to reimburse you when you're submitting claims.

This was the company that was used when I adopted my dog and I've always logged in yearly and updated my information and my pet's information along with a photo. When I logged in this year my pet wasn't registered under my account. I called and they said he was registered under a different account and I need to pay them a transfer of ownership fee to have him under my account. They stated that the microchip number associated with my pet was never under my account. That can't be so because like I said previously I've been logging in for years now and updating his profile. I have all the forms from when I registered him originally with the company which I will be sending into them. But I have registered my pet on other free registry websites as well to be safe. Their customer service representatives were rude and refused to do anything unless I pay them.

I adopted my dog from a Humane Society two years ago. She came with a microchip associated with 24PetWatch so I registered her chip with my information on the (at the time) free to use database. After a year, we moved and I updated our information with no problem. A couple days ago I received an email saying "When you had [dog's name] microchipped, you received free pet protection services from 24PetWatch. But did you know that you can benefit from our premium pet protection services with a Lifetime Protection Membership?" Just a promotional ad, but whatever, it reminded me I needed to update my address since I moved again. So I go to do so and turns out, my account "is currently locked for editing. Please select a membership plan to edit your information"... which is apparently $85.

The shelter that I adopted my kitten from sent this company the wrong email address so I had to call to correct it and get him registered. When I googled the company to get the web address this was the second search result that came up and I got a sinking feeling when I saw the awful reviews and expected difficulty in getting my information corrected. I don't know if I got lucky or they are trying to fix customer service but my experience was positive.

I contacted customer service today to inquire why I only received a partial credit back to my credit card when I canceled my "Free" 30-day membership of pet insurance. I recently adopted a rescue dog and he came with a Free trial membership for 30 days. My 1st mistake was accepting this "Free" policy (which required my cc to accept the offer). The customer service rep told me that they broke their company policy when they canceled my membership and I was LUCKY that I even received a partial refund. In disbelief and pure shock I asked, "What do you mean I should be lucky?" I emailed my cancellation on the last day of the month which is when was coverage was good through.

I adopted my cat with a pre-existing microchip from another company (thankfully) as well as a free trial for this pet insurance. Throughout the process of registering for the trial and canceling it, this company outright lied to me trying to convince me they were my cat's microchip provider and that I would have to pay them in order to change the ownership information. Every time I simply corrected the representative lying to me, explaining that I know they are not my cat's microchip company, the conversation would shift to a dark tone and they would become extremely hostile and rude.

My pet's microchip was registered with 24PetWatch when I adopted him from a local cat shelter; the shelter confirmed that his microchip would be updated with my information. Two years later I decided to update his information online only to find out that his information, age, breed, etc, is all wrong. When attempting to update his info I was blocked from the account and prompted to purchase a Lifetime Protection Plan for $84.95, for which I paid.

When I called 24PetWatch to register my new kitten I was told that before I could register her I would need to renew my membership for my previous cat who was lost back in June 2017. When I said I was confused about what membership (the previous cat was chipped in 2015) no membership was ever mentioned. He goes, "Oh without that if anything ever happened to her we couldn't help." I said that when I called to report her missing in June nothing about membership was ever said. So if someone had called or contacted them between June 2017 and January 2018 they would not have contacted me because I did not have a membership for her. NO one ever told me anything about a membership or fee. This is very upsetting to now be told that they would have that information but unless I paid membership fees from when it expired to include the current year they were unable to access any information they might have.

I adopted two sweet cats from a rescue shelter in Colorado named Every Creature Counts (now defunct), they came chipped, and obviously pre-registered since I have received emails from 24PetWatch asking me to "re-register" their chips. Of course, no one tells you this outfit wants to hit you for $85 as a "one-time" fee to even change your phone number, the cat's name, or your contact information. This is a huge scam that preys on people's fear of losing their pets. You believe your pet is registered, and these con artists are really holding the chip number hostage... and until you pay up, you can't even update your damned phone number!

When I adopted my 2 cats in 2015, the humane society that I bought them from used 24PetWatch microchips. Fast forward to 2018 when I have moved and am trying to update my contact information in case they, god forbid, get lost and I am informed that I cannot change my contact information unless I pay $44 a year to get memberships for both of them so they will unlock my account and allow me to go in and change my own address information.

When my daughter graduated college her dog came to live with us. We attempted to update the chip information through 24PetWatch. She was advised her dog's chip had lapsed and that she would have to pay an annual fee to update and to keep it current. She was told they would not have provided her information if her dog had been lost. We registered the number on a free site and updated the information. This company cares about money, not pets. The dog was adopted from The Pets Alive! shelter in San Antonio, Texas and was required to be chipped by their vet prior to adoption which took place February 2015. I want other customers to know the chip means nothing after one year unless they register the chip number on a free site.

When I got my cat she came with a chip from 24Petwatch with a years free of service. After the year was up you had to pay $85.00 which I didn’t want to do just yet. But at least my info was accurate on the chip. Yesterday when she went missing I paid the money because my phone number recently changed. After calling them the first time the office phone said they were closed and to call at normal business hours. Which I thought was ridiculous since they are called 24Petwatch and on their stupid website said they are open 24/7/365. I called again and it kept me on hold for over an hour.

I have never used the paid services of 24PetWatch, and do not have an active account with them. However, they routinely send me emails advising me to sign up for their services. Editing your email preferences is locked behind a pay gate, as are all other options such as deleting my (now deceased) dog from their records. This is exploitative, and because their emails are non-transactional (not deriving from a direct action I have taken on their site) it is illegal for them to deny me the ability to unsubscribe from emails via their website. Stay away from this company until they review and fix their processes.

I adopted my dog in New York 10 years ago. She came with a microchip that the rescue organization said was registered with 24 Hour Pet Watch. I decided to insure my dog through them for convenience, as she was already chipped with them. I gave them $19.95 a month for 10 years. I used the insurance only twice in the first two years. They recently more than doubled the cost of their coverage ($49.95 per month,) which I found to be financially unfeasible. I discontinued the coverage. Prior to this, I'd moved back to New Orleans. During this past hurricane season, I realized I may not have updated my address for the microchip. I contacted 24 Hour Pet Watch, only to find out that my dog's chip had NEVER been registered, the entire 10 years she had been insured with them.

I took in a rescue pet with a 24PetWatch microchip. It was "free" with the rescue, for which I paid, except I had to PAY to "update" my information after 30 days. This was $90. FOR ONE YEAR. My vet offered microchipping for a one-time, $40, LIFETIME coverage. Interestingly, the one time this sweet dog got lost, the finder did have her scanned for a chip -- the 24PetWatch people would NOT give her the contact information they had on file, because I didn't pay $90 a year!!! Fortunately, we connected through the other microchip... the one I had gotten from my vet for $40 FOR THE LIFE OF THE PET. I would never recommend 24PetWatch... more accurately, the name should reflect that they might help you IF you pay their ridiculous scalper fees every single year. Complete rip-off, and useless.

We enrolled our pet in the free 30 day trial that we were offered when adopting him. One month later, I was charged for a month of coverage. In no way was it clearly communicated to me when I signed our dog up for the trial that we would be billed for the next month if we didn't call and cancel. I was able to receive a partial refund, but the company refused to give me a full refund for what they charged me. They are very deceptive. DO NOT FALL FOR THIS SCAM.

$85.00 membership, to change address? Free registration when chip is installed. No guarantee they will report your pet lost if found without getting membership. So pay for chip at the vet $90.00, then $85.00 for verified membership. And then we will possibly let you know if your pet is lost and has been found. Hope the shareholders will rethink the operating practices of this company with the negative feedback given. I surely won't invest in their stock if they aren't on the market. I would recommend other monitoring company.

I have been paying into this insurance policy for my pet for over 16 years. He just passed and this insurance would not pay - according to them the disease he died from is not covered under the policy!! They wouldn't pay $399.00 for the emergency exam he had and for the blood tests to let us know what was wrong with him. This insurance company is a scam. I have paid over $6000 over the years for my pets policy and they wouldn't even pay out a single dollar for taking him into emergency. GET A BETTER PLAN THROUGH A DIFFERENT COMPANY!!! THIS COMPANY WILL FIND ANY MEANS NOT TO PAY WHAT THEY OWE TO YOU!!!

Beware, they hold your checks then send it to the wrong address so they can hold your money longer. Even direct deposit takes up to 20 days. I've been waiting three months to receive my insurance claim refund. I'm never late on paying them. What a rip off company.

I have been with this company for almost 20 years, through many underwriters. I have two dogs and at times have had two dogs and two cats with this company. I would have switched after I adopted a new cat but both dogs are older, making the switching process cost-prohibitive. Like many others, my policies doubled this year - "new underwriter." At the same time, their billing was chaotic resulting in charging me for four months and not informing me they had somehow neglected to bill me!

Signed up for a free 30-day trial, decided not to continue, and sent that in writing several business days before the period was up. Heard nothing back and was billed for the next month. Called to set it straight, and was finally refunded most of my money. If this is how they treat potential customers, I shudder to think how they would've treated us during an actual claim.

I've been covered by 24PetWatch for 8 years, since my cat was a kitten. I had the Champion Care with wellness visits coverage. I've never had any claims other than yearly wellness visits, which were covered with my policy. Over the past 7 years, my coverage has increase a small percentage every year, on the order of 2-3%, which I considered the cost of doing business. This year, without any notification, my renewal went up 336%, from $179/year to $602/year. I called the company thinking this charge was in error, but I was told that they have a new underwriter and that all rates went up. They supposedly mailed a letter in April stating this, but I never received it.

Terrible micro chip support - All I want to do is simply CHANGE MY ADDRESS AND PHONE number, but they want $85 to do that. YOU HAVE TO PAY FOR A MEMBERSHIP TO CHANGE information. SUCH A RIP-OFF!!! DO NOT USE THIS COMPANY!!!

I purchased a Wellness plan for my puppy approximately one year ago. I still am not listed as a Wellness program on the electronic claim form. Many months ago, I submitted a claim for vaccinations. I received telephone help in completing the online application and faxed the vet records and cost. I received a total of only $30 reimbursement!!! Then, my puppy was neutered and I am still not listed as a wellness policy holder.

Do not use this company. I have been paying into my policy since my dog was a puppy with direct withdrawal for over 12 years. Never missed a payment. My dog is very healthy to this day. Had one small bump removed 2 years ago. Now it looks like the company cancels with no warning once your dog gets to a certain older age. Someone should bring a class action lawsuit against this company as I just lost all the money I put into it and now have no money for future major health issues that might come up.

Just curious here, does the 24 in 24PetWatch represent 24 hours on hold or ...? I've lost my dog and THEY WON'T ANSWER. I've literally been on hold forever. I don't pay to be on hold, I pay to be helped. If I could give 0 stars I would.

24PetWatch - 7-22-17 at 9:23 a.m. - I paid for their renewal before realizing I already had lifetime service set up for my service dog, Morris, with AKC Reunite. I selected the lifetime plan because I didn't want to pay $22.00 a year. I'm now out of $84.95. This money can be much better spent on dog food! Exactly 20 minutes after paying them by credit card I called them via deaf relay & asked to have it removed. The customer service rep was adamant that it cannot be removed (because it says no refunds), so I waited a while and then called again and got the same response, except after 38 minutes on the call, this rep said she would forward this issue to her manager, who is off on weekends and is the only one authorized to remove the pending charge, since during the same relay call with the same CA (Sprint relay operator) - when I first contacted Visa CC, they said the charge was pending and only the merchant can remove it.

I've been with 24Pet insurance for my dog for 9 years. That ended today July 2017. The insurance company prior to this new PTZ-taking over was amazing. Now, since the new PTZ took over their customer service has decreased and to a surprise I didn't receive any policy renewal notice but did receive my credit card statement and just like the other person on here they doubled my premium. Without notifying me of any changes in premium AND double charging me without any notice. I called to verify all of this. They tried to tell me it's a new underwriting price change. I told them my new pet insurance buying for a new policy has begun and they can cancel retroactive to this billing. They wouldn't. I told the rep they should be ashamed of themselves doing this to loyal clients and hung up. My credit card company has taken their charge off my bill and my dog has another insurance for the same amount I was paying before.

I was surprised to see so many negative reviews and a low rating on this company, but reading them they were all about pet insurance which I don't have for my cat. He is micro chipped though, and after 5 moves in his short three years, he got out last night and hasn't come home. He's been gone for 26 hours as I write this and I've been freaking out for my little baby. However, I'm super broke and was worried I'd have to renew membership in order for them to help me or for his chip to be activated if someone found him. Anyway, I called tonight, gave them Mini's chip number and explained that I never renewed past the free year from the shelter.

If I could give zero stars, I would. I just got off the phone with a "customer service" rep who kept pressuring me not to cancel my policy. He was absolutely relentless and offensive. He had me so angry I ended up cussing at him. He was that bad. Background: Like everyone else who is furious with this company, my premium just jumped over 100%, from 30.02/mo to 66.16/mo. I didn't know this until I saw the charge on my credit card. I found the renewal booklet I'd been sent a couple of months ago, and sure enough it did say there would be an increase. My bad.

I have a nine year old dog. A Chihuahua. Have been paying 24PetWatch $53.00 a month for pet insurance. I received a letter that for the same coverage I need to pay $166.00 a month now. How can they raise my premium this high? I called and was informed a new underwriting company came up with the figure of what the same coverage I had is now that I would have to pay. Premiums to screw the loyal customer that has been paying for years??? I would love to join a class action suit against this thieving business. How can I possibly get decent coverage for my dog just turning 10 now? I cannot afford this. Do not join this company.

My experience with 24PetWatch Pet Insurance has been pretty much top notch. I have been with this company for almost 10 years. There was a period when there were delays in completing claims and payment but within the past several months I have been extremely pleased with their customer service, the timely manner that my claims were completed and payment made.

I adopted a healthy dog from the shelter. We were told to bring her to the vet the first week we got her, healthy visit. Not covered. Then 3 weeks later she got colitis, not covered. I contacted 24PetWatch twice asking why nothing was covered and this is what I was told. "That policy gives coverage for accidents effective the first day of coverage. There are also several illnesses eligible for reimbursement effective the 3rd day of coverage and effective the 31st day, any illness and any accident (as long as it is not pre-existing) would be eligible for reimbursements. The particular claim you submitted was not covered because it fell during the waiting period". Pointless and a waste of money. So I canceled. No point in getting insurance if you don't cover my dog.

Where to start? Lousy customer service, shady adjusters who deny claims that should be paid, unconscionable rate hikes for loyal customers who have gone years and never filed a claim. These are all common themes. This company seriously needs a good independent audit to find out what's going on. There is something VERY wrong here. Animal shelters: Please stop offering these complimentary policies to your adopters. YOU ARE SETTING YOUR CLIENTS UP FOR DISASTER WITH THESE PEOPLE. Also, for any who are frustrated by this company, there is now a Facebook group. Please see "24 Petwatch Dissatisfied Customers".

I have carried insurance with 24PetWatch Pet Insurance for over 11 years with modest increases throughout the years. Today I received my bill and the monthly increase from $30.50 a month to $64.06 a month! There was no explanation of the outrageous increase outside of they recently did a review of the premiums. I've shopped insurance for my dog within the last two years and found my prior rate to be in line with other companies. For them to now say or think they have been under charging is beyond uncomprehensible. SHAME ON YOU! Needless to say, I will be shopping for new insurance again along with other the other people that just received their increase and are writing the same reviews.

This review concerns the microchip (not insurance): My dog has a 24PetWatch microchip, placed by the shelter we adopted him from. There was an error in the initial registration submitted by the shelter, but 24PetWatch will not fix the mistake without a membership fee -- thus, if my dog goes missing, the microchip is basically worthless. Clearly they are not actually interested in helping to find lost pets (unless you pay their membership fee). Would not recommend for microchip.

I have been a customer for 6 years. I paid 40 dollars a month for my healthy dog. In those 6 years I did not file one claim. My rates were quadrupled without notice, to 153 dollars per month. The explanation I received was that they needed to remain solvent in the insurance market. This company does not care about any of us or our pets. I am one of the lucky ones. My dog does not have a pre-existing condition and I can easily move on to another company. I feel for those with pets that do have pre-existing conditions that will make it hard for them to leave this soulless company. I am happy to have cancelled my account.

I have had this insurance for almost a year and have never had to use it till now. I called in to ask a few questions about what I needed to do and what my deductible is and the person on the other end can't tell you his name because he had so much gum or food in his mouth that I couldn't understand him. He kept muting the phone and took forever to answer my questions. He acted like I was bothering him. I hung up and called back and got him again and asked to speak to a supervisor he why I told him I thought he was a horrible CSR and he put me on hold and came back and told me that no supervisor was available. I call BS to that! I worked customer service before and there are always more than 2 supervisors available. On top of that they upped my monthly premiums to over $40.00. It's an increase of almost 15.00 a month more. Horrible - I am done with them!

I gave one star because it won't let me leave it at no stars. This company is a scam. They doubled my rates and did not tell me. I'm paying almost a car payment a month for two dogs. I never got a letter, a call, and email or anything else. I should have been the one to confirm or deny this increase. I will be canceling and now they won't give me my money back since I never agreed to that. I am so disgusted with such behavior from a company. Please do not use them for pet insurance. Do your hw and research before choosing an insurance. When they were Purina care, they were perfect. Now they take forever with claims and never give back the amount promised. I'm tired of throwing my money away to them. They should be shut down.

I have been a loyal customer of 24PetWatch for about 10 years, and I have dealt with the gradual increases over the years, depending on how many claims I've had with my pets. In 2016, I paid about $82 a month for my 2 dogs, for their top tier policy. Then, when they renewed this year, that jumped to $172 per month!!! More than double, with ZERO NOTICE. When I called, they explained that they now have new underwriters, because their previous rates were "far below market."

I purchased Purina Insurance in 2012 for my puppy at rate of $44.90 that was supposed to stay the same. Purina sold to 24Petwatch and they instantly started raising rates. I was currently up to around $68 a month but just got my renewal in the mail and as of 6/17 they are charging my original plan of $44.90 will now be $163.18!! They are more than doubling the cost and that is 363% since I started the insurance 5 years ago.

I detest this company. The previous company was decent and fair. Then they sold out to this company. Insurance cost doubling is the least of my concerns. I have paid FOUR TIMES since September for my cat's insurance. Each time I receive a letter stating that her insurance has been cancelled for non-payment. I have spent, literally, hours on hold trying to resolve this issue with this disgusting company. THEY SAY THE ISSUE IS RESOLVED, THEIR MISTAKE, SORRY--AND THEN ALONG COMES ANOTHER CANCELLATION NOTICE. I came onto this site because I am hoping that someone has started a Class Action suit against this so-called "company". If no one has, I may try to figure out how to do it myself. AVOID 24PetWatch.com LIKE THE PLAGUE!!!

I've had the policy since 2009 when it was Purina and it was great. Then it switched hands to 24PetWatch and since then they've become increasingly more difficult to deal with. The last thing that happened was that I just happen to see a $900+ charge on my credit card from them (the years before it was $200/yr, then $360 when they took over), no bill or anything. When I called they just kept telling me that I signed up for them to automatically charge me in 2014 (which I never did) and that they have my permission to charge my card. They just repeated the same thing to me and said there were no supervisors available for me to talk to. They wouldn't refund anything. Needless to say I cancelled my policy. That company is not an honest business.

I have been a member with 24PetWatch for the last 6 years, and suddenly, with no notice, they doubled my pet's premium. I have never had trouble with them before, so was shocked. When I called to inquire, I got a canned response about increasing prices. I've always considered the company to be a good value, so I would understand raising their prices, but doubling with no notice is absolutely ridiculous. Further, when I said I would have to switch policies due to not being able to afford my new one, I was told it was the middle of my policy year, so if I switched now then all previously covered illnesses would be considered pre-existing conditions and not covered. This feels truly unconscionable to me. Buyer beware before you consider purchasing from them - they may double your premiums with no notice.

Pathetically slow on reimbursing claims. We've been waiting close to 8 months to be reimbursed on claims that were submitted. It's been so long that our card on file expired and when they went to reimburse us 2 months ago it would not go through due to an expired card. I've made 3 phone calls over the past 2 months and each time ensured they had the new and correct card on file. They confirm that the correct card is on file and still no reimbursement. We are due over $800.00, which they have confirmed in writing... but have still not reimbursed us.

My first time ever writing a review about the services of a company. I am doing it as responsibility to save others from this pit trap. I have seen coners and scammers but something on a huge level like this is astonishing. Bought a policy for my dog 3 years ago. In one year the premium rate jumped from $25 to $44.88 without any notification without our consent. When I called to ask they said they mailed the renewal package to us. I tracked the date and details of general post with Canada Post and found out that no post was delivered to us on that day.

For several years, we had two pet insurance policies with this company. In late 2016, we received written notification that PTZ was switching to a new insurance underwriter and that our policy premiums would rise sharply at their renewal dates in early 2017. Indeed, one policy premium was scheduled to DOUBLE. We called, reduced our policy coverage, and received quotes for the new, cheaper policies. Because one pet's policy was many years old and had been grandfathered in from PurinaCare, this policy was given a new ID number.

24PetWatch has drastically declined the passing years. I will attempt to keep it short with the following reasons for support and warning for those seeking services: I have ordered a replacement tag, Nov 2016, have had to call three different times to attempt to follow up and yet to receive my pets ID replacement tag. I have paid for this tag on 2 separate occasions despite being told that there was a lifetime warranty. They lost my order in their system and I do not have the original receipt from 7 years ago. This is fraud since I paid for a service and I am not receiving services paid for. In addition, without the tag a person doesn't know who to call or if she even has a chip. So the pet finding service is also questionable. The local pet shelter that initially used this service has now switched companies as of 2017.

Bought a one-year policy on their website in Jan 2015. In Feb 2017, they unauthorizedly charged $180 for some new policy I don't need. No notice. No follow-up from their customer service. Any potential customer should be aware of it.

When I first got this insurance, I was transferred from Pet Care and my rates were lowered. In the last year or two the rate was increased from $57.00 to over $100.00 dollars. I did not even have a claim. A couple days ago I called them to inquire if my fee and deductible was gonna increased after my dog turns 10 and I was reassured there was not going to be any changes. Surprisingly, on February 2, 2017, I received a personalized booklet (I guess that costs money) informing me that rates were going to be $141.00, beginning in April. This is outrageous! Find your pet a different coverage, with a different carrier. Stay away from 24PetWatch.

WATCH OUT!! I repeat WATCH out when you sign up for this complete BS. I don't think you should sign up in the first place but this is my experience. I got my puppy and the next 2 days I signed up with 24 hour pet watch for this 30 day trial BS. First of all the customer service rep that set up my account straight up said " go to the vet and submit a claim that you'll get reimbursed. All what was discussed is the set up (name address ETC, said we had 30 days. I do as I was told and submit the claim. 2 Weeks after I call to get an update and the gentleman explains the time it takes for review. I ask what this trial covers exactly because the vet recommended some expensive Shampoo and Conditioner (50 Bucks Each!!) and some vitamins. Well the gentleman explained what it covers and by what he said basically my claim will not be reimbursed.

In my opinion, this insurance company is a fraudulent scam. I send in a claim and receive an email stating that the claim was incomplete. I then send the information they are requesting (even though it was already sent). They then cancel the first claim sent and start the claim process over, using the later date. After doing this several times, they send a letter stating that the claim was submitted too late. Not once did I submit a claim and receive a payment on the first try.

I have had a policy with 24PetWatch for about a year when I made my first claim. It took weeks (about 2 months) to actually talk with someone about filing. They (through email only) proceeded to tell me, I had to file online. Every time I tried, the site wouldn't recognize me. It told me that I didn't have a valid account number. Once it FINALLY was corrected and I filed, I was told "Your claim is past due to timeline and I didn't send enough information." I faxed the entire medical records pertaining to EVERYTHING. On top of them denying my claim they DOUBLED my monthly payment!!! THIS COMPANY HAS CHANGED NAMES A FEW TIMES. PROBABLY TO HIDE FROM THEIR INACCURACY. I have since tried to cancel my account and no one will respond to me. I will be contacting the bank to be sure they don't take any more money from me.

I was on hold for 1Hr and 42 minutes!!! Claims are taking up to 3 months to get approved!!! When I do get someone on the phone she stated that she could not help me because of the state I was in!!! My aunt called the state attorney general's office!! Please beware of this company!!!

I renewed my small dog online on a Sunday. I then tried to register my new dog who was chipped in Korea. I was told that he could not be registered... Then she said that he could be registered. I called back on Monday... which happened to be MLK holiday. The rep said that my Korean dog's chip cannot be registered and to call back on Tuesday. When I called back on Tuesday, they suggested that I get my dog rechipped which I am not comfortable with. I asked for a refund on my first dog while I figure out what to do and they said no. This is less than 48 hours over a holiday weekend. Instead of being courteous and possibly regaining my business when I figure out what to do... they have alienated a customer and I will never use this agency or recommend them. I am trying to work through my credit card company for proper credit.

24PetWatch always requires me to send in my cat's complete medical history with each claim. I have no problem with this but they keep saying they never received it. My vet and I both faxed in my cat's medical record multiple times the last time I made a claim. No one at 24PetWatch could find it. I missed a monthly payment so 24PetWatch sent me a letter asking for a money order to prevent the policy from being cancelled.

I have had 24PetWatch insurance for my cat for several years. I originally had Purina insurance until the company was sold to 24PetWatch. I loved doing business with Purina. The customer service reps were the best. My cat has never been sick, but I had purchased the wellness plan along with the insurance with them. 24PetWatch paid every wellness claim in a timely manner and I was very happy. I recommended them to everyone. Now they have sold the company to North River Insurance Co. I have received a notice that my insurance is going from $309 a year to $1059 a year!!! That's over a 300% increase.

I got the trial of this insurance for my cat when I adopted her from a local shelter. It's a complete joke. There's a 30-day waiting period for illnesses (conveniently, the trial is 30 days). My cat was diagnosed with a heart murmur about ten days after I got her, and there was no record of her having this prior to adopting her. I called to increase her coverage and see if they would cover her diagnosis and treatment, and they said no. It's not on the list of conditions covered by the trial, so they won't cover it.

PLEASE! PLEASE! DO NOT get this Horrible Insurance for your pet. My cat had surgery due to kidney stones. This horrible Insurance company did not pay a penny what so ever. When her benefits stated Xray/Surgery will be covered and she had coverage for $3,000. It took them 60 days to review the claim and were very rude over the phone when following up on the claim. It's like they care when you are enrolling with the company then when something happens to your pet they take FOREVER to review your claim and end up not paying for anything. So disappointed that we paid every month to this HORRIBLE Ins. company. Thank god for Care Credit! Really HORRIBLE and USELESS to have this pet Ins. They are NOT HELPFUL AT ALL!!!

They use adoption agencies to get people to sign up for bogus insurance plans that cost the same as traditional plans but cover virtually nothing, create a TON of loopholes on how your claim has to be processed so that they can get out of paying it and then when you want to speak to a manager they take a message for someone to return your call within 3 business days! It takes 90 days for a claim to be processed, you have to file the claim within some ridiculously short time frame.

We have had horrible experience with this company. When the very few times we needed them it took 3 months to get a claim. Called and waiting on hold for close to an hour, sometimes getting dropped and starting over... even their phones don't work. Then finally told that they have no claim in process or on file despite having the confirmation that they received it. Now they come up with an average 61% increase for our pets with just the normal policy book, but nothing specifically stating a policy increase. I have never seen a company operate like this... and the background underwriters have multiple names which makes one wonder why they need to hide under some many tents.

When I first got the policies for my 2 dogs they were okay but then things changed in June 2016. I was notified that my monthly rate of $121 was going to be raised to $250 because supposedly they weren't profitable. HUH? I voiced my opinion on that one. I told them no way and canceled both policies. But I had submitted a $135 claim to them in May 2016. OMG as of today it has not been paid. I have spoken to 5 different customer agents and each time I was told they were missing this or that form. Fine each time I complied with their request and was assured the claim would go through.

I signed up for the free one month trial for my newly adopted pup, and after that read the reviews here on Consumer Affairs. Was very worried about being unable to cancel the trial and having my parent's credit card charged for an unwanted policy. However, I just spoke to them on the phone and was able to successfully cancel my free trial. I was transferred about 3 times, but I only spent a total 15 minutes on the phone before receiving a cancellation confirmation number.

I like many received had issues with the card they had on file and not posting correctly to my bank which has never been an issue until now. I provided an updated expiration date a month and half ago and my policy was cancelled this week. I have a pending claim that I am waiting to be paid. I got some letter in the mail that was a strange combination of two different letters in one. It started out by stating my policy had been cancelled due to lack of payment of premiums, then went on to state that having pet insurance is the best thing I could do for my pet.

I've had this insurance for a number of years, and as a pet sitter, even recommended it to my clients. Now, only to find after being certain not to auto pay, I called to renew my annual policy. Was told by the rep it would be about $300 so I paid over the phone. Now I receive my credit card statement, and see that I was charged $764 without my authorization! That's over a 120% increase... Why? They claim they re-evaluated my policy (oh yes, I received a $14 payment for a claim over $700 filled with reasons for payment denial!) How convenient, too, when I tried to cancel, I had to wait for a review which took an extra 2 months of payment.

I, as had others, also signed up with Purina and was "sold out" to 24PetWatch. HORRIBLE, HORRIBLE, HORRIBLE. Claims are held up for MONTHS, with no explanation. Just received my renewal for next year. Policy is going from $300 (and something) a year to over $1,000.00 a year!!!! Which is a lot more than they had to reimburse me for my kitty's tummy problems. Now since her tummy problems are labeled as CHRONIC the odds of getting insurance anywhere else is doubtful. AND STILL waiting to hear on last claim submitted 2 months ago - just for annual shots!!! HORRIBLE COMPANY!!!

24PetWatch is the worse ins. company. Every claim they want the full med history. That's crazy. If it's an existing claim then why do they need the history again and again. It takes 60 to 90 days to get back your money. The whole idea of ins. is to help keep your animal in good care. You can't because they don't reimburse you to use that money again for their health. Vets are expensive and they are not going to wait 2 months for their money. They say the portal is faster NOPE it's not. It's been 60 days already and still have not received my money. Pls choose another pet insurance.

I originally was with Purina Pet Insurance which was evidently bought out by 24PetWatch. Purina was fairly good... 24 Hour is horrendous. Please... if you're thinking about pet insurance Do Not Use This Company!! Claims, when they are processed, take 60 days (I have another pet already covered with Embrace Insurance and claims are paid within 2 weeks). Trying to reach 24PetWatch by phone is ridiculous. I just tried to call them regarding an outstanding claim and after holding for 5 minutes and automated recording came on saying it would take another 30 minutes. Unbelievable. I would highly recommend Embrace. I wish I could leave less than one star.

In august I received a letter telling me that my credit card information needed updating. Strange, but I logged into the account and updated the credit card information. This process in itself was weird as you cannot see what credit card number was already on file. In any case I re-entered the current card number that I use with all online payment. A month later same letter telling me once again that my credit card information needed updating. This time I called them and after several attempts I finally get through. I ask the employee to verify that the correct credit card information is on file and she confirms that it is. So when I ask why they couldn't process the payment she didn't have an answer and said that it will be processed shortly and there shouldn't be any problem.

We initially had our 2 pets covered through Purina, which after a year or 2 sold off great coverage and premium. Sold the policies to 24PetWatch. Within 3 years, 24PetWatch contracted 3 underwriters. With each new underwriter and new policy year came an annual premium increase, which was fairly manageable... until the 3rd underwriter and 3rd year renewal with 24PetWatch. In the 3rd year, they decided to increase the premium for each pet by 100% and that's simply wrong but they do not care. Who knows what the percentage increase will be next year given that pet insurance isn't regulated it seems (the insurance commission is completely powerless). We either pay up or go without insurance because of (now) pre-existing conditions on both pets. They know we're at their mercy.

Very disappointed in this company. Claims take months to be processed unlike my previous company. I recently discovered that none of my claims for 2016 submitted by two different doctors for two different dogs had been logged on my portal. I called to discover that they mysteriously did not arrive at the company! I then had to resend everything and start over in line for them to be processed. It's October and I'm still waiting. There was NO explanation or answer for why this happened and there was no accommodation for me, the customer who pays monthly for my two dogs. If one of my dogs didn't have a heart condition I would change to another insurance without hesitation.

This is my second year dealing with 24PetWatch insurance. Last year they kept delaying and delaying my reimbursement. Phone hold times were half hour 45 minutes. Excuses were that they were behind short-staffed and apparently in Canada. They finally paid a claim that they said they were paying me even though they weren't supposed to but they were not going to take it back not sure where that all came from but that was disturbing. Now from their visits August 2016 and a couple visits there after in August I'm still waiting for reimbursement on about seven claims. I have yet to receive any money back. They are pathetic unorganized crooked company that holds claims with more excuses on how many channels it has to go through. Disgusted and not sure what I can do HELP!

24PetWatch is a scam. I've been with them for over 12 years and have not asked them for 1 dime and they never ever answer the phone unless you want insurance and then they find out it's something else they put you on hold and never come back. Send me a letter stating that my insurance was coming to an end after the end date and been calling them no answer. When I did get an answer they tell me my new insurance is going from 12.95 to 36.00 a month. My dog is now 11 years old. Who's going to insure my pet and she only had accident only. Something should be done. I love my pet as she was my child. How can we do something about this? It's wrong. I'm in tears. She's always been a healthy dog. Now she's older I might really need the insurance now but I'm not getting it from them. No stars for me.

They have terrible customer service and appear to be a scam. For the last three months, they have the same phone recording about changing their call center and that they are updating, but haven't and remain with very long wait times. Their employees were unable to help in any way. DO NOT USE THIS COMPANY. I notified my veterinarian about this company, and they do not recommend it. Said they will be sure to warn all their customers against this company and removed this company's brochures in their waiting area. I am also in process of notifying the California Attorney General's office as this appears to be an insurance scam.

I have been trying to contact this company on my claim for months now, and every email or online reply is to call them, which puts you on hold for at least 1/2 hour, or that is as long as I waited anyway. This company is a scam. Glad I dropped coverage early on. Wish we could rate them ZERO!

I have been waiting forever on two claims, one I submitted in June and another one September 1st. They must have only one person working there. They take 45 minutes to an hour to pick up the phone. I dread calling them! I am waiting to see if they are going to cover my claims that I submitted, if they give me any beef, I am SO out of there! They suck!

I am so furious with this company. Not only are they impossible to get a hold of (wait times to speak to them on the phone over 45 minutes), even when you do get a hold of them they really aren't helpful. My dog passed away mid-July 2016, I have had a policy with them for over 7 years. I submitted the claims including the euthanasia for $1,600. I received an email yesterday saying my claim was completed, amount to be paid $200. I am covered for up to $3,000 annually. Not to mention it's September 13, 2016... Now I'm on hold again for 30 more minutes to try and solve this... I am already heartbroken dealing with my dog's death, now I have to fight with them to get the money owed to me about it. Do not get a policy with them.

Submitted a claim on May 19 2016. I have called every month, there is no option on the phone to talk to customer service. After 30 minute and several targeted phone routing or waste of my time someone tells me that they are updating the website. The claims are slow. I cannot, under any circumstances, recommend this company. They have taken my premiums each month, but will not, apparently, accept a claim.

After many years of paying premiums, my 12 year old dog had to be put to sleep. I have been trying without success to file a claim online. Each time I try to put in my pet's "condition" it removes it and tells me the information is required. Yesterday, I called twice and each time I hung up after being on hold for 40 minutes. I cannot, under any circumstances, recommend this company. They have taken my premiums each month, but will not, apparently, accept a claim.

Adopted a shelter pet on May 3, confirmed gift policy May 6, clean bill of health for dog May 6, ended up in ER Vet May 8. Pet almost died from dual issues: canine herpes and pneumonia. After 3 prior reasons given why they wouldn't cover the $750 of a $2390 bill (happened prior to permanent policy (was under gift one though), a part of receipt covered the name on the paper, not enough info on 20 pieces of vet paperwork), I'm being told pneumonia is an excluded URI under gift policy. Kennel cough would have been covered. But it would have had to occur after I brought him home, not before when he was at the kennel. Really think under a short policy that kennel cough may not be relevant to being in a shelter and could therefore be denied?

Worst experience imaginable. From beginning to end - 5 July, called to file a claim about my dog who had to go to the vet as of 18 July, no response. On 7 July, attempted to file a claim online, website does not function and does not allow you to fill in all of the necessary information, making it impossible to file a claim. Again, I called to seek assistance. Not only was I told they did not know what the issue was, they redirected me to a different pet insurance company whom they claimed managed the website with a promise that they would also email me a copy of the claim form I could fill out and send in via email.

Takes over 30 minutes for them to answer a call. Raises your premiums by almost double, without warning. Aren't transparent about what your premium covers. Claims take 1 month to process. Stay away from this company!!

I am not happy. My dog is 9 so if I change plans everything will be pre existing. It takes 2 months to get a payback. When I call, I am on hold for hours. If I ask for a supervisor, I am told they are busy. They take a name and number and I never get a callback. In the last year they changed how they process claims. Ever since it has been impossible to have anything go through. Customer service is 50/50 - they either are rude and unclear, or super helpful... then the claim gets denied anyway. Lol.

Don't signed up with them. They are not answering their phone and keep telling you they will call you back once they have someone answer the phone. NO claims paid and no returned calls. Please don't sign up with them if you don't want your money taken. Going to cancel my policy with them.

Very efficient when collecting your money. Once they have it, that is where the efficiency ends! You submit your claim, medical info, invoice, etc. They tell you they have it... a few weeks go by. No word from them. You call back and then they tell you they didn't receive your info. Must resubmit. A VERY common tactic with them. They try to frustrate people into giving up on claims. Their Facebook page was essentially all comments from angry customers. When I informed them of this, the Supervisor blew it off and "just a few opinions" and wasn't the least concerned. They weren't a "few" opinions... they were nearly all the opinions. Interestingly after I pointed this out to them (they didn't even seem aware of what was being said on their own social media page) they took down the comments section.

Company either want pay or makes you do days of work and get lifelong medical records even if you have been with the company for years. Purina Health Care dumped all of its customers on this good for nothing scam pet insurance.

I am very dissatisfied with 24PetWatch. I have been a member since 2009. I have two dogs insured under this company. Never had a problem getting claims paid until this year 2016. I have outstanding claims dating back to March of this year. Every time you call these people to check on the status it's always something different they need and even when you supply the information the claims have still been rejected. I have talked to three people, sent numerous backup, via email, fax, and scans and I still can't get my claims. Now it's come to the point where they ask you for your name address and phone etc. and they still can't pull off the policy number of the dogs. Then they want the fax number where claims were faxed from.

I have had Petwatch for over 4 years. When it was Purina everything was fine but since they took over it is a joke. Trying to get reimbursements is a nightmare. My vet's office started doing the claims for me so they could fax everything to them and they became as frustrated with this company as I am. They take months to reimburse, if ever. There is always some excuse, it is either they did not receive everything in which case you don't know until the deny your claim; The claim form has changed which you discover after your claims are denied and the claims is too old (over 90 days).

I have been paying them for the past 5 years. They changed their name few years back to 24PetWatch. 2 months ago I made a claim, and till now they still have not processed it. I've tried live chat, calling them, they promised the claim will be processed latest by the 21st and it's now 30th. I still haven't heard anything from them. The 2 months premium I paid already equals to my claim. BEWARE, if you are with them now, STOP and go for another insurance company like PC or whomever. If you are still deciding, you can see all their 1, 2 star reviews from just googling them. STAY AWAY from them. I will advocate against this scam as long as I need to.

I really wonder if this company is a scam. I have been buying this insurance for my dog for 3 years now. Never had to use the insurance until recently. I wish I found this out much earlier, maybe I would have saved couple years of premium. First of all they only give you 90 days from the date of the “initial” treatment date to submit the claim, other insurance company give almost 9-12 months. Then they make you go get the form completed by the vet instead of themselves getting it from the vet like other insurance company. I don’t know about other vets, but my vet is so busy it took him a month to get the form back to me. Luckily I was still able to send all documents to 24PetWatch on the 90th day from the initial treatment date, but 24PetWatch declined my claim anyway, the reason given was “claim submitted outside of the required time frame”.

24PetWatch takes forever to reimburse their customers. My recent claim was submitted in March 2016 and I still have not been reimbursed. When I called they hadn't receive notes from my vet, so they closed the case. They received an itemized list of services performed along with their form. The claim was reopened, but I am still waiting. This delay happens every time I submit a claim - very, very frustrating!!!

I am very disappointed with my experience with 24PetWatch. At present, they owe me payments on over $8000 worth of claims. Here are just some examples of things they have done to me. I have had submitted claims which they received be unpaid as they came in after a 90 day waiting period. I have documented that the claims were sent and received in a timely fashion way less than 90 days. They have tried to cancel portions of my policy due to excessive claims on a specific illness. They have changed the requirements of what is needed for a completed claim and after I submit everything they still tell me that I have not submitted everything though once again I can document that I have. Now mind you, they did not inform me (or probably anybody else) that the claim documentation requirements had changed until after they processed a claim and failed to pay. Never an email or postal mail indicating a change, nothing.

I've had 24PetWatch for 4 years now and they take advantage of people who pay them on time each month for their exorbitant "insurance" and then they play this game of denying claims stating they didn't receive certain paperwork from the Vet, which of course I received the copy from the vet and re-sent to them and they are still denying the claim stating they didn't receive again certain paperwork. They are holding over $3,000 worth of claims. I've called numerous times to be told the same thing and they will not give me a supervisor AND they will not return my calls. There has to be something done about this company. They are stealing from us monthly and not paying us back for services they are contracted for. DO NOT USE THIS COMPANY. Please learn from my poor decision.

I have been using 24PetWatch for over 12 years before the company changed their name. I also had both my dogs on the gold plan, that I see was changed last year. Hershey was 12 years old and cancelled with them since they paid for one surgery and didn't want to pay for claims to the vet. Now, with my 6 year old and the first claim in for her ears, they are saying this was pre existing. I have been trying for weeks to get someone in the Corporate office which is non existence. I will be cancelling this now for her.

People need to call their State Insurance Commissioner and find out what the law is in their state and to report these people. My son is an attorney and he told me to tell them if this claim does not get paid, he will sue them in the City Court. He said they are an out-of-state company doing business in my state. He said by my state's law they have 30-days "after satisfactory proof of loss" to pay the claim.

Like many others, my pet came with a complimentary 30-day coverage voucher as well as one other, when I adopted my dog, Sadie. After having Sadie for approximately 2 weeks, she began showing the symptoms of Parvovirus. After taking her to the vet, who confirmed a new diagnosis of Parvovirus, I contact this insurance company to get instructions on how to begin a claim. In the beginning, the representative was very helpful. Because my vet of choice did not make insurance claims, I had to pay out of pocket and the insurance company would reimburse me all but the $75 deductible. After getting instructions on gathering the needed information, I was informed that I would receive the reimbursement within 25-30 business days. This was at the end of January.

24PetWatch is a nightmare to deal with. I, too, got sucked in with the "gift of 30 day free pet insurance" when I adopted my cat. The cat started peeing blood right after taking her home. It has been 2 months since I filed my first claim with 24PetWatch. Initially I was promised a 30 day period to file claims. Now, 3 phone calls later and after speaking with one discourteous rep after another including a supervisor by the name of Erik on his cell phone, I am told there is no date they can give me as to when my claim will be paid out. I then came to Consumer Affairs' website to find this overwhelming amount of negative 1-star reviews on them and their service.

This company is a joke. Their pre-existing clause is sweeping and will afford them the ability to deny basically any claim they don't want to pay. When you call customer service to discuss it, they will talk to you like you're stupid. When you request to speak to a supervisor, they will tell you all they can do is request a call back within 48 hours. Then you won't receive that call, but somehow your account will be noted that they called you back and left you a voicemail (you never received because they never actually called you back). You call back and go through the same cycle a few more times.

I previously reviewed this company and saw numerous negative reviews regarding claims not being reimbursed on a timely basis. I spoke with the company and felt comfortable with their response as to why this was happening. To my delightful surprise, they said I would be receiving reimbursement the first week in April (56 days out) and I did receive reimbursement March 21 which is earlier. Thank you! I hope this review helps.

Like many others, I too extended a complimentary policy I received when I adopted a pet. I purchased a premium plan, and included all three of my pets. I am disgusted after reading these reviews, as I too have had the same experiences - hold time in excess of 30 minutes, being told they are hiring more people, being told that a Supervisor is unavailable.

As everyone else states, they SUCK at paying out claims. We have three dogs and all have been covered by 24PetWatch (original policy was with GEICO, but somehow they bought that out) since the age of 8-weeks. Every time they see a vet, the medical record is sent through with the claim - I submitted a claim on Jan 31 and had not heard anything at all, so called - they said the delay was 1) because they were missing relevant medical history and 2) they are SHORT STAFFED! I pointed out that they have a more complete medical record on this dog than the vet we are currently attending since they had covered him since he was 8 weeks old!

24Petwatch is a poorly run company. We have had our pet for 13 years and have had him insured with this company. Our primary complaint is the amount of time it takes to settle a claim. They are ridiculous. I have heard the same line from them for the past 12 years, that they are updating their system and that things will improve. I get promises all the time about this. I have never waited less than 20 minutes on hold with the "customer care" line. I haven't gone to another company simply because in the beginning, I had some faith in them. Now the pet is old and it would be difficult to insure him. As I tell all my friends, find another company. There are many more.

I made the huge mistake of continuing coverage with this insurance company after I adopted a rescue dog. It was by far the worst insurance service I have ever encountered. Every single time I called their customer service line, I was on hold for at least 30 minutes, sometimes over an hour. But the worst part was trying to get them to pay for a valid claim. Having been a Vet Tech for years, I know this was a valid claim and they denied it based on a previous different illness. Their dispute process is also a joke. I was never allowed to talk to anyone that could make a decision, and this claim was continually denied even though my regular veterinarian and a specialist completed the necessary paperwork to explain their denial was based on wrong information.

We got our dog from the shelter and he came with the 30 day pet insurance through 24PetWatch. One night I took the dog outside and when we came back inside he started breaking out in hives so we took him to an emergency vet clinic. We are pretty sure he stepped on a fire ant hill and the vet said that it was most likely an allergic reaction to the insects. We put in our claim and they denied it saying there was no way to actually prove it was from insects. And we had to call to see the status of our claim after months of waiting for a response. This business is a scam and they find excuses to not pay out, and their customer service will send you in circles.

This Company should not be allowed to do business in the United States. Customer service is awful. They will not pay out. I've been fighting 8 months. My 8yr old German Shepherd has cancer. It's not fair. They are uncaring IDIOTS!!!

My husband and I signed our dogs up for this insurance back in June 2015. Shortly after our new puppy started limping and we were worried she may have hurt her hind leg. We took her in for an x-ray at the vet. The vet confirmed nothing was fractured or broken and that she may have sprained it but ultimately would be ok. Our claim was denied by 24 Hour Pet Watch because she DIDN'T break her leg. They informed us they would have only covered it if there was damage to her leg - but how do you know there is damage without an X-ray?

Not only do they pay in a timely fashion, the Vet faxes the forms in for me and occasionally has to refax them which is not a big deal. When 1 pup's tail need to be amputated, I got almost all the money back, which was over $1,000. There are different plans which have different levels of coverage so that may explain some of the problems people are having. You get what you pay for and it is important to understand your policy and how it changes over time. As a pet ages things change as well... Just as they do for humans. I also pay annually so there is no wait time when I need immediate service! :)

Submitted a claim for a hematoma on the right ear of my pet. The insurance company denied the claim of $841 stating that because he had a hematoma on the left ear in 2007 which is over 5 years ago they called it a bilateral issue. I have the extra coverage Champions and thought that it would cover some of the expense. This is not what they state in their marketing that they want to take care of your pet with their coverage. I will cancel my policy once they refund me the money on the previous claims which is now taking over a month. They will gladly take your monthly premium money but when they have to pay they are not quick about taking care of their customers.

I started with Purina Ins, and they were easy to deal with. I filed 1 claim with them and was paid within a month's time. No hassle. Somewhere in there 24PetWatch became my policy holder. I submitted claims of $1412.15 which, with my $500 deductible that left $912.15 of which I should have been paid 80% of that amount. After waiting about 5 months, I received a letter today saying that the total claim submitted was $1412.15. The total un-insurable amount was $1291.40, which made my deductible amount $120.75, therefore I get nothing back. I called them a hour ago, spoke to an idiot who gave me a line of BS. I cancelled my policy, told him what I thought of their company, he then hung up on me. UNDER NO CIRCUMSTANCES USE 24PETWATCH. THEY ARE SHYSTERS OF THE 1ST ORDER. You will be better off going to Bill & Joe's Bar & Grill and Pet Insurance company. You will get better service.

I was originally with PetCare Insurance Program and had no idea they switched over to 24 Hour Pet Watch Insurance who not only raised the rates but have found EVERY reason not to pay! Changing their deductible without my knowledge, demanding blood work and medical records be sent in annually at a cost to ME, saying my husband was not on the account, which he has always been on the account. Delay in paperwork, which is not factual. This is a ripoff. Total waste of money. Instead, put $50 a month away in an account to help you pay for any medical expenses in the future. Will never deal with this company again.

Only if there was a Zero Star Rating.... The company's name changed a while ago from Petcare to 24PetWatch, website became extremely hard to use. There were no information on policy coverage like it used to. I had to make a few contacts to finally get my policy package sent to me via mail (which I would prefer to just see it online/email). When I faxed in a claim a week before my policy renewal date, I followed up two weeks later, then three, then a month later and FINALLY someone replied me saying there was no claim on file. This company is ridiculous. I will be switching over to PC Insurance. They've increased their price from $38 a month for my plan to now over $46 a month in the past 4 years. Service has only gotten worse. You will DEFINITELY REGRET if you sign up with them.

They said they never got my bills. When my Debit card they were sure to call me weekly to try and get my premium. I had 4 claims over a 2 and a half year period that was never paid. I didn't even know that they switched to 24PetWatch until they kept calling over and over. I was denied for Timely Filing. I paid them over $1,800 and they couldn't pay me the $700 they owed me. Awful, I got a new insurance and they had a check in my hand within 30 days. 24 Watch says they have 30-45 days and then another 10-14 days to mail. BECAUSE THEY ARE MAILING FROM CANADA.

STILL AUTO BILLED me for DEAD cat for 17 months. Multiple phone calls to cancel and assured it was done.

I purchased a dog from Shelter Care that was supposed to come with a chip. I paid for it to be driven to my home. It came with a chip and person I bought it from said they'd paid to get it done and they hadn't had time to do it. Needless to say, they stopped returning my calls and never paid for the chip. After the initial insurance that came with it, I called and canceled and was kept on hold forever. My husband pays our credit cards through Quicken and we don't get paper billing anymore. We just found out we've been charged for years of monthly charges for insurance we canceled. I called and got put on hold forever again and explained. They said they had no record of the cancellation and did not offer any sort of refund. I've never used the insurance. Terrible customer service.

It would've been two years since I signed up for 24 hour PetWatch insurance on Aug 2nd, but I had to cancel my insurance this morning because of what I found out about the coverage. I was given the "gift of insurance" for a month when I adopted my puppy on July 28, 2013. Shortly after that, I bought insurance for my dog on Aug 1, 2013. And then I took my puppy for her first vet visit on 8/2/13. During the visit, I mentioned she'd been having exercise intolerance and the vet examined her and said she had a heart murmur. He said that sometimes puppies have it and it goes away as they grow older and that we should just watch her at home. We went back a few weeks later for more vaccines and because she still had the heart murmur, the vet referred us to a cardiologist.

We have had insurance on our pets for 10 plus. Purina pet care was purchased by 24PetWatch. They have covered NOTHING! We have copies of all procedures performed on our pets and faxed in the day they were done. We have been informed that they were not received within the 90 days of the time allowed for 24PetWatch. The faxed paperwork has the date received printed on it showing received. They still deny. We were informed today there were no supervisors to speak with. Has anyone else experienced this? Purina insurance was great. We never experienced the problems that we are having. We paid our portion and they paid their's. We plan on retaining legal help. We have so many order numbers that we are unable to provide on this statement.

I have had my cats for 8 years. I got them microchipped a few years ago for safety. I was told it was a onetime insert fee of $30 and I was good to go. Sounds great. I needed to update my phone number. They won't let you do it online. So I called today to update my phone number (after sitting on hold for 45 minutes) AND they want $19 a YEAR per CAT to update my phone number!! I was so irritated. I asked the gal "sooo what was the point of microchipping my cat if someone finds her and they can't even call me." She said "whatever information I had on file at time of microchipping will be on her record forever."

This Company should not be allowed to do business in the United States. Customer service is awful. They will repeat the script lines until you just give up and hang up. I intend to file complaints with the Dept. of Ins., Illinois. Please do not ever do business with them.

Last week I adopted a pet from the Humane Society. A Microchip was already inserted into the dog. This company has been calling me every day. If I don't get to the phone by the third ring, they hang up. I only know who has called because I have caller ID. When I do make it to the phone it's a recording and I get two options "press one to extend the 'free' insurance that came with the pet you adopted or press 2 for other products". There is NO OPTION for them to leave me alone or for me to discontinue the "service". I have an autoimmune disorder and I sleep in increments. Yesterday the two times I could get to sleep, I was awakened by their calls. I should not have to unplug my phone (and possibly miss an emergency phone call from my children or my job) to avoid what has become harassment.

Avoid avoid avoid. Easy to enroll with automatic annual premium payments but nearly impossible to cancel the policy!! We carried this insurance for several years and, fortunately, never had to use it. After our dog died I pulled out the most recent renewal paper work to find out how to cancel the policy (and the automatic payment). There was no information on how to do this in the paperwork or on their web page. So I called. I spent over two hours listening to recordings, leaving messages, and waiting to speak to a human being just to cancel an existing policy. Even when I did speak to a human being, I was transferred with assurances that it would be quick only to be left on hold again.

I adopted my dog and was told that she was already microchipped with 24PetWatch and all I had to do was call them to transfer ownership. I was also told that she had free 30 day insurance. I activated the 30 day gift insurance because her real insurance through VPI wasn't going to be active for a little over a month. I ended up taking Tasha to the vet for stitches using VPI in January and then 4 days later took Eve to the vet for worms using 24PetWatch. I received payment for Tasha's invoice through VPI but still nothing from 24PetWatch and trying to talk to anyone there is a joke... who has 45 minutes to sit on hold.

We should have read these reviews before we signed up with them. They totally lied to us. The sales rep said our kitten would be covered even though we told them he had a pre-existing condition. Then when we submitted a claim to get reimburse, we waited several months before we called to ask what the hold up was. That's when we were informed our kitten wouldn't be covered d/t its pre-existing condition. When we informed them of what we were told, they replied we never should have been told that! Well we were and now what are you going to do about your sales rep LYING to us? Nothing! But would still like to stay on with us? Really? Of course, we like getting screwed! Really?? We're glad it was only $30. Could have been a lot worse. STAY AWAY! If it sounds too good to be true, it is!