24PetWatch Pet Insurance

I have been working with 24PetWatch for 7 years now.

I got 24petwatch insurance for my pug when he was 6 months old. He is now 4. This insurance company was recommended to me through my teachers union perks. 24Petwatch has always paid my claims as explained in policy. I haven't experienced 1 issue with them and I have submitted over 10 claims in the past 4 years from serious issues to minor issues. They have an online portal where all I have to do is upload a copy of the vet bill and click submit. Within days, I am notified my claim has been processed and a check is in the mail. I recommend this insurance company to everyone who has a dog, especially if the breed is prone to certain medical conditions. It is cheaper to get in on a policy the younger the dog is. It is very easy and user-friendly, no hidden gimmicks. This insurance company has saved me a lot of money with my vet bills. I highly recommend.

Wonderful Pet Insurance!! We have insured two Newfoundlands with them and have used them for years. It was upsetting to me all the bad reviews I saw very unfair. We lost our second Newfie in March. She had many many health issues the last two years. They never once ask me for more info or denied a claim. They also covered alternative Ozone treatment towards the end to help her organs function more efficiently. It gave us 6 more months of a happy healthy dog we would not have had otherwise. They covered her meds, even some of the supplements for her kidneys and most of the cost of the euthanasia in the end. We are getting a new Newfie puppy in a few weeks and I will definitely use them again. All of our dogs have been certified therapy dogs and worked at the local hospital, airport and with the crisis response team. They make it very easy to file claims online and were always processed in a timely manner and credited to my bank account.

My Pug has been insured for 13 years; since she was a puppy. No claims in the beginning, but as she aged she developed skin allergies and is prone to bladder and ear infections. 24Pet has always paid my claims as explained in policy. I have absolutely nothing bad to say about 24PetWatch, other than I wish pet insurance was less expensive. They have actually helped me out quite a bit since my dog is so high maintenance.

Good luck trying to cancel your policy. My girlfriend called a week ago to cancel. They still charged her card and said the account is not cancelled. I called to cancel it again (my name is on the account too) and they won't let me cancel it.

Our dog had gotten out, a person found him and locked him in a wrong yard in error (he was going out of town). He called and filed a report the dog had been found, but we weren't notified until almost 2 hours after his report was made. Our information is up to date and accurate, so it's ridiculous that we canvassed a neighborhood, woods, and a nearby highway, when in actuality he had already been located. Luckily the yard he was secured in, the owner wasn't home, because they own a pit bull, so a nasty dog fight would have likely ensued. But he needlessly waited in that yard for nearly 2 hours until we were notified by an automated call he had been found.

Can’t even get into account to update information after moving 15 hrs away. This microchip company is a rip off. DO NOT USE. They either require a monthly charge or a huge lifetime charge to even access your account JUST TO UPDATE INFO ON YOUR PET. They care nothing about your pet just MONEY.

I have had this service for my dog since she was a puppy. The smaller claims that I have submitted have been paid with no issues, but I have had a larger one outstanding for a while and this company is doing EVERYTHING they can to try to delay and deny paying the claim, needing useless documentation that have ZERO to do with her current claim. My dog has had no other health issues until now and that is why I have kept the insurance on her, for when she does need it. It is extremely disappointing that they are making pet owners who have paid premiums for a long time jump through hoops like this.

We had to take our dog back to the SPCA because she bit our daughter, and they told us that they were probably going to put her down because she'd already been returned once for a bite. I was heartbroken, so I asked my husband to cancel the policy. 24PetWatch refuses to let my husband cancel the policy, so that they can keep charging us. It's a smack in the face every time we get auto-debited for a dog which is probably dead.

I purchased insurance from this company June 26 2019 since it was recommended from the rescue adoption service where we got our puppy. The date we got our puppy from the rescue was June 22, 2019 and he was apx 10 weeks old. If you are like us, we wanted to quickly have a vet check him out, and get started on his puppy wellness program. Here is where the frustration started and why i say buyer beware. UNDERSTAND EVERY WORD IN THE CONTRACT AND ASK LOST OF WHAT IF'S BEFORE BUYING! They make it very difficult to get a claim completed or approved and use every loophole in the contract against you. Timeline below with my experience details.