24PetWatch Pet Insurance

The shelter that I adopted my kitten from sent this company the wrong email address so I had to call to correct it and get him registered. When I googled the company to get the web address this was the second search result that came up and I got a sinking feeling when I saw the awful reviews and expected difficulty in getting my information corrected. I don't know if I got lucky or they are trying to fix customer service but my experience was positive.

I contacted customer service today to inquire why I only received a partial credit back to my credit card when I canceled my "Free" 30-day membership of pet insurance. I recently adopted a rescue dog and he came with a Free trial membership for 30 days. My 1st mistake was accepting this "Free" policy (which required my cc to accept the offer). The customer service rep told me that they broke their company policy when they canceled my membership and I was LUCKY that I even received a partial refund. In disbelief and pure shock I asked, "What do you mean I should be lucky?" I emailed my cancellation on the last day of the month which is when was coverage was good through.

I adopted my cat with a pre-existing microchip from another company (thankfully) as well as a free trial for this pet insurance. Throughout the process of registering for the trial and canceling it, this company outright lied to me trying to convince me they were my cat's microchip provider and that I would have to pay them in order to change the ownership information. Every time I simply corrected the representative lying to me, explaining that I know they are not my cat's microchip company, the conversation would shift to a dark tone and they would become extremely hostile and rude.

My pet's microchip was registered with 24PetWatch when I adopted him from a local cat shelter; the shelter confirmed that his microchip would be updated with my information. Two years later I decided to update his information online only to find out that his information, age, breed, etc, is all wrong. When attempting to update his info I was blocked from the account and prompted to purchase a Lifetime Protection Plan for $84.95, for which I paid.

When I called 24PetWatch to register my new kitten I was told that before I could register her I would need to renew my membership for my previous cat who was lost back in June 2017. When I said I was confused about what membership (the previous cat was chipped in 2015) no membership was ever mentioned. He goes, "Oh without that if anything ever happened to her we couldn't help." I said that when I called to report her missing in June nothing about membership was ever said. So if someone had called or contacted them between June 2017 and January 2018 they would not have contacted me because I did not have a membership for her. NO one ever told me anything about a membership or fee. This is very upsetting to now be told that they would have that information but unless I paid membership fees from when it expired to include the current year they were unable to access any information they might have.

I adopted two sweet cats from a rescue shelter in Colorado named Every Creature Counts (now defunct), they came chipped, and obviously pre-registered since I have received emails from 24PetWatch asking me to "re-register" their chips. Of course, no one tells you this outfit wants to hit you for $85 as a "one-time" fee to even change your phone number, the cat's name, or your contact information. This is a huge scam that preys on people's fear of losing their pets. You believe your pet is registered, and these con artists are really holding the chip number hostage... and until you pay up, you can't even update your damned phone number!

When I adopted my 2 cats in 2015, the humane society that I bought them from used 24PetWatch microchips. Fast forward to 2018 when I have moved and am trying to update my contact information in case they, god forbid, get lost and I am informed that I cannot change my contact information unless I pay $44 a year to get memberships for both of them so they will unlock my account and allow me to go in and change my own address information.

When my daughter graduated college her dog came to live with us. We attempted to update the chip information through 24PetWatch. She was advised her dog's chip had lapsed and that she would have to pay an annual fee to update and to keep it current. She was told they would not have provided her information if her dog had been lost. We registered the number on a free site and updated the information. This company cares about money, not pets. The dog was adopted from The Pets Alive! shelter in San Antonio, Texas and was required to be chipped by their vet prior to adoption which took place February 2015. I want other customers to know the chip means nothing after one year unless they register the chip number on a free site.

When I got my cat she came with a chip from 24Petwatch with a years free of service. After the year was up you had to pay $85.00 which I didn’t want to do just yet. But at least my info was accurate on the chip. Yesterday when she went missing I paid the money because my phone number recently changed. After calling them the first time the office phone said they were closed and to call at normal business hours. Which I thought was ridiculous since they are called 24Petwatch and on their stupid website said they are open 24/7/365. I called again and it kept me on hold for over an hour.

I have never used the paid services of 24PetWatch, and do not have an active account with them. However, they routinely send me emails advising me to sign up for their services. Editing your email preferences is locked behind a pay gate, as are all other options such as deleting my (now deceased) dog from their records. This is exploitative, and because their emails are non-transactional (not deriving from a direct action I have taken on their site) it is illegal for them to deny me the ability to unsubscribe from emails via their website. Stay away from this company until they review and fix their processes.

I adopted my dog in New York 10 years ago. She came with a microchip that the rescue organization said was registered with 24 Hour Pet Watch. I decided to insure my dog through them for convenience, as she was already chipped with them. I gave them $19.95 a month for 10 years. I used the insurance only twice in the first two years. They recently more than doubled the cost of their coverage ($49.95 per month,) which I found to be financially unfeasible. I discontinued the coverage. Prior to this, I'd moved back to New Orleans. During this past hurricane season, I realized I may not have updated my address for the microchip. I contacted 24 Hour Pet Watch, only to find out that my dog's chip had NEVER been registered, the entire 10 years she had been insured with them.

I took in a rescue pet with a 24PetWatch microchip. It was "free" with the rescue, for which I paid, except I had to PAY to "update" my information after 30 days. This was $90. FOR ONE YEAR. My vet offered microchipping for a one-time, $40, LIFETIME coverage. Interestingly, the one time this sweet dog got lost, the finder did have her scanned for a chip -- the 24PetWatch people would NOT give her the contact information they had on file, because I didn't pay $90 a year!!! Fortunately, we connected through the other microchip... the one I had gotten from my vet for $40 FOR THE LIFE OF THE PET. I would never recommend 24PetWatch... more accurately, the name should reflect that they might help you IF you pay their ridiculous scalper fees every single year. Complete rip-off, and useless.

We enrolled our pet in the free 30 day trial that we were offered when adopting him. One month later, I was charged for a month of coverage. In no way was it clearly communicated to me when I signed our dog up for the trial that we would be billed for the next month if we didn't call and cancel. I was able to receive a partial refund, but the company refused to give me a full refund for what they charged me. They are very deceptive. DO NOT FALL FOR THIS SCAM.

$85.00 membership, to change address? Free registration when chip is installed. No guarantee they will report your pet lost if found without getting membership. So pay for chip at the vet $90.00, then $85.00 for verified membership. And then we will possibly let you know if your pet is lost and has been found. Hope the shareholders will rethink the operating practices of this company with the negative feedback given. I surely won't invest in their stock if they aren't on the market. I would recommend other monitoring company.

I have been paying into this insurance policy for my pet for over 16 years. He just passed and this insurance would not pay - according to them the disease he died from is not covered under the policy!! They wouldn't pay $399.00 for the emergency exam he had and for the blood tests to let us know what was wrong with him. This insurance company is a scam. I have paid over $6000 over the years for my pets policy and they wouldn't even pay out a single dollar for taking him into emergency. GET A BETTER PLAN THROUGH A DIFFERENT COMPANY!!! THIS COMPANY WILL FIND ANY MEANS NOT TO PAY WHAT THEY OWE TO YOU!!!

Beware, they hold your checks then send it to the wrong address so they can hold your money longer. Even direct deposit takes up to 20 days. I've been waiting three months to receive my insurance claim refund. I'm never late on paying them. What a rip off company.

I have been with this company for almost 20 years, through many underwriters. I have two dogs and at times have had two dogs and two cats with this company. I would have switched after I adopted a new cat but both dogs are older, making the switching process cost-prohibitive. Like many others, my policies doubled this year - "new underwriter." At the same time, their billing was chaotic resulting in charging me for four months and not informing me they had somehow neglected to bill me!

Signed up for a free 30-day trial, decided not to continue, and sent that in writing several business days before the period was up. Heard nothing back and was billed for the next month. Called to set it straight, and was finally refunded most of my money. If this is how they treat potential customers, I shudder to think how they would've treated us during an actual claim.

I've been covered by 24PetWatch for 8 years, since my cat was a kitten. I had the Champion Care with wellness visits coverage. I've never had any claims other than yearly wellness visits, which were covered with my policy. Over the past 7 years, my coverage has increase a small percentage every year, on the order of 2-3%, which I considered the cost of doing business. This year, without any notification, my renewal went up 336%, from $179/year to $602/year. I called the company thinking this charge was in error, but I was told that they have a new underwriter and that all rates went up. They supposedly mailed a letter in April stating this, but I never received it.

Terrible micro chip support - All I want to do is simply CHANGE MY ADDRESS AND PHONE number, but they want $85 to do that. YOU HAVE TO PAY FOR A MEMBERSHIP TO CHANGE information. SUCH A RIP-OFF!!! DO NOT USE THIS COMPANY!!!

I purchased a Wellness plan for my puppy approximately one year ago. I still am not listed as a Wellness program on the electronic claim form. Many months ago, I submitted a claim for vaccinations. I received telephone help in completing the online application and faxed the vet records and cost. I received a total of only $30 reimbursement!!! Then, my puppy was neutered and I am still not listed as a wellness policy holder.

Do not use this company. I have been paying into my policy since my dog was a puppy with direct withdrawal for over 12 years. Never missed a payment. My dog is very healthy to this day. Had one small bump removed 2 years ago. Now it looks like the company cancels with no warning once your dog gets to a certain older age. Someone should bring a class action lawsuit against this company as I just lost all the money I put into it and now have no money for future major health issues that might come up.

Just curious here, does the 24 in 24PetWatch represent 24 hours on hold or ...? I've lost my dog and THEY WON'T ANSWER. I've literally been on hold forever. I don't pay to be on hold, I pay to be helped. If I could give 0 stars I would.

24PetWatch - 7-22-17 at 9:23 a.m. - I paid for their renewal before realizing I already had lifetime service set up for my service dog, Morris, with AKC Reunite. I selected the lifetime plan because I didn't want to pay $22.00 a year. I'm now out of $84.95. This money can be much better spent on dog food! Exactly 20 minutes after paying them by credit card I called them via deaf relay & asked to have it removed. The customer service rep was adamant that it cannot be removed (because it says no refunds), so I waited a while and then called again and got the same response, except after 38 minutes on the call, this rep said she would forward this issue to her manager, who is off on weekends and is the only one authorized to remove the pending charge, since during the same relay call with the same CA (Sprint relay operator) - when I first contacted Visa CC, they said the charge was pending and only the merchant can remove it.

I've been with 24Pet insurance for my dog for 9 years. That ended today July 2017. The insurance company prior to this new PTZ-taking over was amazing. Now, since the new PTZ took over their customer service has decreased and to a surprise I didn't receive any policy renewal notice but did receive my credit card statement and just like the other person on here they doubled my premium. Without notifying me of any changes in premium AND double charging me without any notice. I called to verify all of this. They tried to tell me it's a new underwriting price change. I told them my new pet insurance buying for a new policy has begun and they can cancel retroactive to this billing. They wouldn't. I told the rep they should be ashamed of themselves doing this to loyal clients and hung up. My credit card company has taken their charge off my bill and my dog has another insurance for the same amount I was paying before.

I was surprised to see so many negative reviews and a low rating on this company, but reading them they were all about pet insurance which I don't have for my cat. He is micro chipped though, and after 5 moves in his short three years, he got out last night and hasn't come home. He's been gone for 26 hours as I write this and I've been freaking out for my little baby. However, I'm super broke and was worried I'd have to renew membership in order for them to help me or for his chip to be activated if someone found him. Anyway, I called tonight, gave them Mini's chip number and explained that I never renewed past the free year from the shelter.

If I could give zero stars, I would. I just got off the phone with a "customer service" rep who kept pressuring me not to cancel my policy. He was absolutely relentless and offensive. He had me so angry I ended up cussing at him. He was that bad. Background: Like everyone else who is furious with this company, my premium just jumped over 100%, from 30.02/mo to 66.16/mo. I didn't know this until I saw the charge on my credit card. I found the renewal booklet I'd been sent a couple of months ago, and sure enough it did say there would be an increase. My bad.

I have a nine year old dog. A Chihuahua. Have been paying 24PetWatch $53.00 a month for pet insurance. I received a letter that for the same coverage I need to pay $166.00 a month now. How can they raise my premium this high? I called and was informed a new underwriting company came up with the figure of what the same coverage I had is now that I would have to pay. Premiums to screw the loyal customer that has been paying for years??? I would love to join a class action suit against this thieving business. How can I possibly get decent coverage for my dog just turning 10 now? I cannot afford this. Do not join this company.

My experience with 24PetWatch Pet Insurance has been pretty much top notch. I have been with this company for almost 10 years. There was a period when there were delays in completing claims and payment but within the past several months I have been extremely pleased with their customer service, the timely manner that my claims were completed and payment made.

I adopted a healthy dog from the shelter. We were told to bring her to the vet the first week we got her, healthy visit. Not covered. Then 3 weeks later she got colitis, not covered. I contacted 24PetWatch twice asking why nothing was covered and this is what I was told. "That policy gives coverage for accidents effective the first day of coverage. There are also several illnesses eligible for reimbursement effective the 3rd day of coverage and effective the 31st day, any illness and any accident (as long as it is not pre-existing) would be eligible for reimbursements. The particular claim you submitted was not covered because it fell during the waiting period". Pointless and a waste of money. So I canceled. No point in getting insurance if you don't cover my dog.