24PetWatch Pet Insurance Reviews

Unfortunately, they don't offer pet insurance anymore and I'm not sure what insurance company they are going to send may dog to. They transferred my other dog's policy to Hartville last year when her policy was up for renewal and it's not been a great experience. I really have not had any issues with 24PetWatch for claims. They have always paid them and in a timely manner.

I paid the lifetime activation fee in June of 2024 for my dog's micro-chip. April of 2026 I receive an email stating that my dog's chip is inactive. I call customer service and the woman tells me they have all my account information EXCEPT for the confirmation of the payment I made in 2024. I was told if I couldn't provide that proof of purchase that I would have to buy it again. I did provide a bank statement and called back the next day (4/26/2026) and was told they'd have to call me back when a manager was there. I can't help but think of the folks who already paid the one-time activation fee and then don't realize, remember, or have proof of their purchases that 24pet watch conveniently all the sudden requires from the customer several years later. This company is robbing the people who built it and I advise pet owners NOT to trust this company.

This is such a rip off company. They did a transfer of ownership with dog without my permission and said if you find a dog with a microchip in you can claim that dog. Don't use them. They are illegal company. What they did was fraud. I will never use them. I will tell everyone not use them. It's a rip off illegal company. They said any one can claim an animal with a microchip and they gave out my personal information.

This company is a total scam. They charged us $135.00 to register a free pet chip. When you register they sneakily register you for pet insurance. The following month when they charged me, I called and complained and requested a refund. They refunded my money within a few days but didn't cancel the insurance. They tried to bill me the following 2 month but I had shut off the card for them and payment fail. On their website, they say you can cancel the pet insurance any time on their website. The only problem is there's no way to do that. This company does nothing but scam you and operates unethically. I am filing a complaint with the attorney General.

This company is corrupt. They increased my pet insurance regularly without any notification. It went from $40 - $70 per month. There is nowhere on their website to cancel. They claim there is no email address to contact to cancel. I called to cancel. I was on hold for over 80 minutes.

Policy that was in effect for over 11 years (15+ but bought out from another company by 24petwarch) and all I got was a form letter of termination with a very brief and insincere sympathy when she died. Terrible company overall. Customer service/ benefits and availability by phone. All lousy.

Returned a dog to the local humane society because it was aggressive to a senior dog in the house. Have told this company 3 times we no longer have the dog and they keep sending marketing information to buy their service. This is approaching senior harassment in our state.

Not a fan when my dogs were stolen. They tried to claim that they had called me and called me and called me and then asked for the police report when I sent it to him. They investigated no further. My dogs were never returned and I think 24-hour Pet Watch is a crack crap, don't use them. These are the two dogs I never recovered because nobody ever investigated.

I got 24PetWatch when I got my rescues. Had their insurance since 2014. Never had to use it, because Vet bills were less than deductible. I lost one of my dogs in Oct. 24, and 24PW locked the account (multi-pet discount), I started to have some issues with my surviving dog, and it is so hard to “navigate their system”!!! I got a letter recently stating “non renewal”, but I could get an “accident only” policy for the same price! What the hell! I never was able to use them, but when I need insurance on my elderly pet, they send a non renewal notice? Paid them yearly for two dogs since 2014!! And made claims. Very very hard to do… Folks, do yourself a favor, go somewhere else, or set up an account for your pets, and pay from there on treatments. This company is a scam! My opinion.

I have posted this review is to express my gratitude to Tyler at 24PetWatch for his caring and compassionate assistance after the loss of my insured pet. I can't express how much his help and sympathy have meant to me. Since the loss of my pet on 3/1/25, Tyler has been there to walk me through the claims process, promptly and expertly answer my questions, and offer thoughtful condolences through this difficult time. Just to hear him say that he would be there for me throughout this process has been of unimaginable comfort. Needless to say, this time has been very challenging for me, but it has been made so much more bearable by Tyler's kindness. I want to thank Tyler and the 24PetWatch team from the bottom of my heart!