24PetWatch Pet Insurance

24PetWatch Pet Insurance

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Overall Rating2.7 out of 5
See all 237 reviews & ratings

About 24PetWatch Pet Insurance

    24PetWatch Pet Insurance Reviews

    ConsumerAffairs has collected 237 reviews and 595 ratings.

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    Page 1 Reviews 0 - 10

    Reviewed Aug. 28, 2023

    My cat had cancer and eventually had to be euthanized. The insurance claimed it was "elective" and wouldn't pay despite medical records, ultrasounds, and biopsies saying otherwise. It wasn't elective for my cat to die you POS company.

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    Customer Service

    Reviewed July 23, 2023

    This company bought the Found Pets company which is who I had my microchips through. Now I'm forced to use the 24PetWatch and it doesn't allow me to sign in with my other account like it says it will, so I create a new account through them and it only allows me to add my 1 dogs and tells me my other 2 are already registered.... I've sent 3 emails now to have this fixed. Been over a week and NO response. I tried to call and couldn't get anyone to answer.... This is ridiculous. This is a vital part of caring for my dogs and they purchased the original company I had which worked great, now I cannot update information for my dogs because 24PetWatch won't even help me. I got my dogs Microchipped for a reason and this company made 2 of my dogs' Microchips useless.

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      Customer ServiceStaff

      Reviewed June 8, 2023

      I adopted a dog from the local animal control and was given the microchip for my vet to implant which was done. I just tried logging in to make sure my contact information was correct and to update his name but was unable to. The man who answered the phone was rude and argumentative. He seemed to have an issue with me wanting to log into my account myself to updated my contact information and dog's name. Then he told me the microchip would cost me money and when I tried questioning that he had an attitude; I assumed the microchip was part of the adoption fee. The conversation was cut short when we somehow lost connection or he disconnected the call. Awful customer service and I would never recommend them or give them any money.

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      Customer ServiceClaims Handling

      Reviewed May 7, 2023

      I have contacted customer service multiple times and cannot get anyone to respond to me. Awful CS. My dog passed late February and I would like to get reimbursed for the months I was charged but I can't get ahold of anyone. Also not that great a coverage for how much you pay. Go with anyone else. I only signed up because it was convenient at the time. Never again. Submitting claims can be annoying and if you don't submit all the right things the first time, you have to go through an entirely different and worse process.

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      Reviewed April 18, 2023

      I adopted a dog in 2019. Paid in almost $2500 for the insurance which does not cover any of his checkups or shots. When it came time to say goodbye, they decided to pay $137 of the maximum coverage of $200. The reason they gave is the vet's exam is not related to the euthanasia nor did they consider the sedative used. No vet is going to perform a euthanasia without examining the animal first nor perform a euthanasia on an animal that is not sedated.

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      Reviewed Oct. 24, 2022

      We have two dogs, and both had acl problems that needed repairs when they were less than a year. Fast forward to the age of 3 when we decided we needed pet ins because we have 2 dogs that visited the vet on and off for various reasons. The last 2 visits was for 1 pup for diarrhea and the other pup for inappetence. The ins company denied both claims because they deemed that it was related to their pre existing acl repairs. They took our money knowing they were going to continuously deny our claims due to pre existing conditions. Please do not get this ins...they are thieves.

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      Customer ServiceClaims Handling

      Reviewed Oct. 17, 2022

      I have had this pet insurance since my lab was approximately 2. I have submitted 1 or 2 claims in the 11 years since but felt I needed to maintain the insurance even though it was expensive “just in case”. With great sadness we euthanized our guy in September 2022. I submitted two claims. One for the day before his death and another for the euthanasia and cremation which cost us approximately $475. After A LOT of time on the phone with claims department and my claim being closed, opened, and various other disorganization I have been informed the max they will pay for euthanasia and cremation together is only $200. Considering my monthly premium was over $100 I am left with wondering why I wasted my money on insurance. Go somewhere else. This insurance is not insurance at all. Fortunately, it’s just money- I’d rather have my dog back. Their claim process is awful. They deserve no stars.

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      Customer ServiceClaims HandlingStaff

      Reviewed Sept. 23, 2021

      Three of my animals have been with 24-hour PetWatch for 2 years now. My one dog just got diagnosed with diabetes late July 2021. I put in a claim and was denied stating pre-exhisting condition, which it was clearly not. After the first initial claim, I have put in for others regarding his diabetes. I have yet to see a dime reimbursed to me and it is now the end of September 2021.

      My vet and his staff have been fighting for us and are constantly submitting invoices and notes, but I still keep receiving emails how the invoices and documents are incomplete requesting resubmission and reassessment claims. My cat was at the vet a few weeks ago with an ear infection and I put a claim in for him. As you can guess....have not received any funds back. I am sick and tired of going back and forth with them getting the run around. My vet feels the same way. Words of advice, do the research first before choosing pet insurance. Wish I had and it's too late now for my one dog.

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      Reviewed March 22, 2021

      My dog has his microchip through this company so they are always peddling new services...I decided to make sure the info is current, and perhaps add a second number....Website is a disaster, w/ many malfunctions; couldn't upload a picture, my name is greyed out, and can't populate, and could not put in a second telephone number.

      Frankly there in not much on this website that works. I was on hold for 30minutes for a representative, who told me maybe I need another department, and he gave me the same number I called....BUT they will sell you more services, this part of company seems to work well. I have no confidence that should my dog come up missing that this company can facilitate a reunion.

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      Reviewed Feb. 1, 2021

      This microchip company is terrible! It's the only microchip company that has you pay to register, then pay an additional $29.95 plus $19.00 for each additional year to have your dog active. If you don't pay yearly, they won't call you if your dog is found and you cannot change your personal info. All other companies have just a one time registration fee of $19.99 and you can log in and change your info anytime and you are in their database forever. 24PetWatch also wants you to buy a tag for $17.99, they say the one they gave you at registration is temporary. They are making money off of people who are afraid of loosing their dog. Go with another company who won't nickel and dime you.

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        24PetWatch Pet Insurance Company Information

        Company Name:
        24PetWatch Pet Insurance
        PO Box 2150
        Postal Code:
        United States