PetMeds Reviews

I purchased three months of flea treatment (Advantage II) for five dogs and four cats. It's my first time purchasing this product from Petmeds and from Petmeds at all. This product did not work for a single one of my animals. They have never stopped scratching and the house is full of fleas now. I had to give my dogs flea baths to hold them over until I can get some Advantage from the vet. Then I will see what to do with the rest of the Advantage products I purchased from Petmeds.

I called PetMeds to order a prescription on Monday morning. I told the woman my dog had enough pills for 3 days and was told I would receive the meds within 1 day of shipment since I lived close to their warehouse. I was also told I would receive an email when they shipped. I never did receive the email. I called them back on Thurs to see what happened to my order since I don't have any meds left and my dog needs her med. I was told they were going out that day via next day delivery.

It's taking them 2 entire weeks to ship my dog's meds from Florida to California. If they'd been upfront and told me about it I wouldn't have ordered from them. Will never order again from these lazy people. It's definitely worth it to pay more for meds from the vet than wait for these people to get their ** in order.

I sent my cat's insulin prescription priority mail on a Monday. I tracked the package and it was shown as delivered by Wednesday morning. I called later to verify it was received, they claimed they didn't have it. I told them I have proof it was delivered, and after several minutes of being hold they found it. I called later to make sure it was going to be shipped Wednesday night for Thursday delivery. Of course they couldn't confirm that. I called back Thursday morning, they again said they didn't receive the prescription, and again was put on hold. I demanded to be refunded the $19.99 shipping, which they did. However, I never received an email stating the insulin has shipped.

I've been using this site for 2 years. I always shop around, but this site always has the best prices. And they add further discounts for repeat customers. Completely satisfied. Thanks for providing the products I need and saving me money!!!!

First time ordering from 1800-PetMeds, I get a confirmation email and paid for priority shipping since everything takes longer to get to Hawaii. I wait and check the mail daily... 6 days later still nothing. The original confirmation email stated that I would receive shipping confirmation and tracking which I never did. So I emailed them to inquire and they claim that they need to confirm my CCV and billing address and they also will not ship to anywhere but the billing address. It's 2015. I have not had issues with shipping to a different address since 2006. The worst part is they never bothered to update me, I had to email them to find out what was going on. Complete waste of time and horrible service. Meanwhile my dog is without her medication.

Purchased a bottle of Zymox Otic for my dog's ear infection, as recommended by the vet. The last bottle I used worked well and was purchased directly from the vet. This time, I figured I would save money by purchasing the same product from 1800-Petmeds. What a mistake! It did not work at all and actually made my dog scratch his ears more. I have read that this company has been cited for selling fake products from Mexico and this is obviously true in this case. When I contacted customer service, I received the following canned response:

1st of all, on Tuesday, I asked for expedited shipping via 2nd day FedEx. Was told it would arrive on Friday. Called on Saturday and was told that it would not arrive until Monday. 2nd of all, I placed the order on the previous Saturday. The prescription had 2 refills on it. On Monday, they let me know that they were "waiting for confirmation" from my vet. Why did they have to wait, when he already okayed refills? This ate up valuable shipping time. They refunded my extra shipping charges, but how does that help my pet?

I order Seresto for my 6 dogs on 3/23/15 using my AE card. After three days I email them asking “where is my order”, they claim that they need to verify my address and the cc code for all new customers. After 5 days I email them again and their answer is the same. Today after one week I email them again and now they said I need to call them to verify my information before my shipment can be made. Why did they not call me or email me on the day I place my order that I need to confirm my cc information? I immediately call them and provide all information and up to now, I still don't know when my order will be ship. If they don't ship it by 3/31 which is 9 days after I place my order I will cancel my order and never order anything from them forever. I send them a total of 5 emails before they tell me I need to contact them.

Ordered my dog's medication and was told would have in 3-6 days. After 7 days I phoned them and they stated they had been shipped and I had to contact UPS and/or the post office. I did both and no one claimed responsibility. They both stated the other had it. Basically it was lost. Contacted Pet Meds and they said they would immediately send out new meds via overnight FedEx. Next day no meds. Called every day for three days and each day the same thing "we are sending overnight via FedEx." I became so angry. I never did receive the meds. Used a local pharmacy, cost a lot more but at least my dog got her medication.

I ordered, I paid with paypal, I received an email confirming my order from 1800 petmeds and paypal. I paid for priority shipping (3-5 days). I waited 9 days before calling (I never should have given them extra time). I was told they did get my order and charge my paypal but they never shipped! I asked why, they said because I moved 2 months ago. WHAT! I changed my address, I have received several things here - all paid for with paypal. Why do you care if I moved? "Well we can't ship the 1st order to a new address." WHAT! That makes no sense and why did you send an email telling me my order was CONFIRMED? Why did you take my money? Why would you not email or call me telling me you didn't ship it? "Well we need your email address." WHAT? You have it, you sent the confirmation and a 2nd email thanking me for my order with a coupon for my next order so again why did you not inform me? "Well we needed to confirm your email." This is crazy!

On Friday morning I ordered some Tramadol for my dog Chaka-Tu. I talked to a representative at 1800 PetMeds, and they said they would fax my vet and ask for a prescription. When I didn't hear anything more, I called 1800 PetMeds on Sat. morning and was told that a fax had been sent but no answer had been received. They said they would ask the Pharmacy section to send another fax. Still nothing. Subsequently, I called my vet and they said no faxes had been received. After about an hour on the phone first with my vet, then with the 1800 representative, and finally with both at the same time, the issue was finally resolved on Saturday afternoon, however, 1800 PetMeds said my order would not be shipped out until the following Monday. I sent the following e-mail to 1800 customer service questioning their timing and follow up with prescription orders. If the representative at 1800 PetMeds is not sending the fax themselves, how do they even know the Pharmacy section has sent it? Is there a breakdown in communication between the 1800 PetMeds representative and the Pharmacy section?

I will never do business with 1800PetMeds again. I ordered heartworm meds for my dog and sent them a scanned copy of the RX, which I picked up from my vet. PetMeds informed me they could not accept that and that they would need it faxed directly from the vet, which they would contact. Shortly after (the same day) they told me they had not heard from the vet and needed me to call and have them fax over the RX. They could not have tried very hard as it had only been a few hours since I placed the order.

My large dog was prescribed Novox for arthritis. I was worried that paying $90/month would be hard on my budget. I learned that I could get the same product through 1800petmeds for $58, so I ordered from them. I had previously asked at my vet if they were OK with doing this, and was told that my main vet would do it, but some of the fill-in vets were hesitant.

I had an issue with my vet - they would not verify the prescription. I scanned a copy of the prescription to the customer service e-mail and they told me that the only scans they could accept (of the prescription) were from the vet, which I understood. They also told me that I could mail them the original prescription. I told them that the prescription I scanned them was the only one I had (and it was an original) and that my vet would not provide one (which is another aggravation of course). The customer service response was always the same, "We are very sorry, but unfortunately due to pharmacy regulations we can only accept a fax or scan directly from your veterinarian. We ask you to mail the original prescription to us." I wasn't sure if I had to send them the first "original" from a year ago or if the one I currently had would work. I kept asking if the original I had was acceptable, and the above response was the answer I received. Not helpful at all. After three e-mails with the same stupid response, I canceled my order.

I placed an order over 9 days ago. I was to have my order shipped within 3-5 days. I never received anything. I log onto the 1-800-PetMeds site and see that my order is "under review". I send in an inquiry and I am told that my billing address and the shipping address do not match. I live in a small town that does not deliver mail to your door so I have to have a PO Box. I did not ask for special delivery so my purchase was going to come regular mail. No communication from 1-800-PetMeds.NOTHING!! I cancelled my order and will not go back. They sure are quick to email you coupons for your next visit but they will not notify you if your order will be delayed or ever even get to you. HORRIBLE CUSTOMER SERVICE!! Correction... NO customer service!

I purchased two 6 packs of Frontline plus for my two indoor fur children. One less than 22 lbs and other for 23 - 44 lbs. The first couple applications worked like they should; however the past two applications have been way substandard. Most recent application 4 days ago however had to give both a bath this evening and oh my the fleas...fleas...fleas. I am not new to Frontline as I have used it on them for over one year and purchased those from their vet's office and it works within 24 hrs. I notified 1800PetMeds today by email and look to hear from them this week. Regardless...this product I do not believe is a true Frontline and if it is...it is substandard and should not be passed onto the consumer...however if it is a counterfeit, it would make me wonder what I have exposed them to? My 6 y/o suffers from seizures. Sad. A true animal loving company would not do this...

I have been ordering for over 10 years I rescue and save all animals. Recently which is not posted on your website you advertise that you will price match but did not state that since my last two orders that if you price match that now you will pay shipping and cannot use any coupons given to you by petmeds. I am very upset and will post for everyone to use allivet since they are much cheaper and honor any promotions they offer you. Since you have to pay shipping to petmeds why not pay shipping to allivet and still get the offer. If you want to keep customers I advise you go back to free shipping and honor the promotions you offer. So everyone please use allivet. You can find them online.

I ordered a heart worm medicine at PetMeds and they told me it was a prescription medicine and I needed a prescription. I took our dog to the vet and got a prescription and asked the vet to fax it in. They told me they do not fax in prescriptions, I can fax it in. I faxed it to the number that was given to me in the original email. PetMeds did nothing, I called them. They told me they do not accept faxes and to mail it in. I will never order anything from them, they are not customer focused. They do not care.

My dog was on Heartgard for about two years, which I bought from them. My dog tested positive after being on their preventative for about a year. She went through 4 months of treatments. And after 6 months of completing those treatments, finally tested negative. The whole while I was still giving her the Heartgard from 1800 Pet Meds. Four months later, while still on Heartgard, she tested positive AGAIN!

I used 1800-petmeds to order a refill on my dog’s seizure medication. They guarantee 5-7 day shipping, which I assume means I will get my order in 5-7 days after I click on the "purchase" icon. Not true. It took 1800-petmeds two days to contact my vet for authorization. Then, according to their customer service person, my card was declined and an email sent out. Again, not true! I contacted my credit card company and no attempt was made by 1800-petmeds to charge on my card AND I have plenty of available credit. Do they not want business? It seems like such a simple transaction. Total debacle! I will never use them again. So many other companies who would like my business.

PetMeds is the best. I have two schnauzers. My vet is a total jerk, he told me my heart worm medicine from PetMeds was not reliable. That I should pay $85.00 for his Revolution, instead of $20.65 for 6 months of Ivan hart. He played games with me and PetMeds, stating PetMeds did not call or fax info to his office. I called PetMeds twice, to find out what the problem was, they said both times my Vet did not ok request. I had to called the Vet back twice and had to give him PetMeds phone number and fax number to resolve the conflict. I ordered one year worth of heart worm medicine. My Vet would only allow a prescription for 6 months. PetMeds sent me an order for 6 months and I received it in two days. PetMeds gave me a discount and my dogs did not go without heart worm medicine. My next refill will be for one year. My Vet has lost my confidence and my money. I wonder how many Vets are milking their customers. I got milked for 12 years. I used to buy Revolutions for 6 months and my Vet would give us 1 extra one. After 2 years no more extra one and price went up to $85.00.

I have been a very good customer of 1-800 Pet Meds many years. They have double billed my nephew's account, double billed my account, and had we not noticed, they did not let us know. To add insult to injury, my dog's medicine had been price matched over a year. I called to order the medicine and surprise! Pet Meds had increased the price one third! They told me to find another price match. I did and am doing business with another company. Why price match after they tried to rip off me, my nephew, withhold meds from a sick dog unless I pay a very high price, and their customer service and managers are very rude to say this politely.... Rip off company!!!

I have been contacted numerous times in the last couple months to authorize prescriptions for patients I have never seen belonging to clients I have never had contact with. I have asked my information be removed multiple times, yet I am still been contacted. If a pharmacy cannot even get the right Doctor, I have zero confidence in their ability to accurately fill a prescription.

I bought my dog's medicine from the site. Despite paying $20 to have it shipped overnight, it was not. It was shipped ground. I had to deal with the ** of a customer service, with his condescending attitude. Thank you for explaining to me what a compound product was, but try to listen to the question before you give me a stupid answer. I know my order won't arrive the day after I order it because of its complex nature, but that doesn't answer why it was shipped ground. After talking to him for 12 minutes, he finally decided to "look into it". More hold time, and it turn out my package was shipped ground, and he doesn't know why! Wow!! Speechless. After listening to your condescending and pretentious speech, I get no answer. No wonder they're so cheap.

I just wanted to share how impressed I am with their compassionate business practices. I called today to see if some medication was returnable since we had to put our dog to sleep. The representative told me he was very sorry for our loss and quickly refunded our last purchase no matter how much medication was left. It is a difficult time for us, but dealing with a company who really cares about their customers and their pets is refreshing and commendable.

I was looking for a place to buy my dog Zentonil Advanced 200 at a better price than the vet who charges $90.00 for 30 pills. I located Petmeds and found their price to be excellent, and placed my order. I read some reviews after that and was a little concerned, but I know there are good and bad reviews. All I was concerned about was getting the product quickly AND knowing it was equal quality. After 7 days I contacted Petmends to see if my product had been shipped. I was told it had been processed and was ready to be shipped. I pushed for an explanation of this, telling the person I was about to run out. To their credit, they were very polite and helpful, and made the inquiry for me.

My friend gets her pet meds through this company so I registered and paid up feeling all good with the savings. I ordered Flea&Tick Topical Treatment. They said my order arrived but it wasn't in the mailbox and my neighbors watch out for each other so I knew they weren't stolen. When I complained to 1-800 Pet Meds they said this happens all the time and they would send another packet at no extra charge.

I ordered a (6) count supply of flea preventative for my dog called Revolution. After 2 applications, my dog was infested with fleas and knowing that Revolution had always worked in the past, I knew something was wrong. I consulted my vet (Los Feliz Small Animal Hospital) who concurred that the product was faulty and passed on that 1800-PetMeds has been reprimanded in the past for supplying consumers with faulty product mislabeled to be the real thing. I was appalled. My dog has flea bites all over her from a month of faulty product and I purchased something which I'm not even sure what it is.

The prescription medication I get for my dog is very expensive. I had heard that online places like PetMeds was considerably lower priced for most things, so I did a Google search to find out. The only company that ships to Canada is PetMeds that I could find, so I did some research before opening an account. I emailed them to ask them where their meds come from (company name). I had heard horror stories about the meds of some online companies coming from unhealthy places like Mexico, etc. They told me the name of the company in the USA and where it was located, so that was good. Next thing I asked them is if they could ship a product called Tramadol to Canada. My dog takes this for his arthritis in his legs and it's a very expensive product to buy.

I am shocked that 1800-PetMeds received such horrible reviews. For me, they were a life saver; or rather a bank saver. I have never felt swayed into believing that veterinary doctors were grubbing money by making money from off prescription or any other medication. The 1800PM is simply an alternative. As for the ridiculous claim, that they encourage you not to take your dog to the veterinary clinic, is just that ridiculous. Everyone needs to be responsible for themselves. If you have a dog, you know when to take it to the veterinary clinic. But if you don't, well that's just silly.

PetMeds appears to be authorizing and or refilling prescriptions of heartworm medications for dogs, without veterinary authorization. This is a prescription medication and legally requires a prescription from the veterinarian. Additionally, they require no proof that the pet has been tested for heartworm disease prior to dispensing medication, which is recommended for all dogs - there are potentially adverse effects of giving heartworm preventative to a heartworm positive dog, including death.

ordered meds credit/debit card paid in full. order not delivered sent back. petmeds refunded card w/o permission & no divulgence to me. finally dawned that order wasn't arriving and called. assured order was coming by company. no arrival, called again. assured arrival again. notified that credit/debit card not take new charge.10 day refund policy places funds unavailable while animal suffers awaiting meds. no other funds available to cover petmeds mistake.

Again, I write to warn pet owners. As a lab tech, I spend a good part of my day calling in or filling prescriptions for animals. While the majority of the RX's that I call in are to local pharmacies, there has been a recent trend among pet owners to use the online pharmacies, PetMed in particular, when filling a prescription. The routine is simple: the pet owner emails/faxes in their prescription, PetMed contacts us for approval, and they dispense medications, prescription and non-prescription, to the client directly.

I wanted to order some heartworm preventative from this company. I ordered it, it came in the mail, all was well ... or so I thought. A few months later I had a bill on my debit card for $72 from a company called "Travel Values Plus." I called the company and told them I had no idea what I was being charged for and that I never signed up for their services. The first thing he asked me was, "Have you ever ordered anything for Petmeds.com?" I told him I had, and he went on to tell me that a lot of times customers who register at that site "accidentally" sign up for their service. He was polite and refunded my money, but I was upset that I had signed up for something without any real knowledge of doing so.