1-800-PetMeds

Our vet wanted to charge me $300 for an antibiotic for our dog on top of the $178.00 vet bill for a UTI. I am on limited income and I called them and was able to place the order with them. My vet approved the script next day and they are even waving the overnight fee for me. The price was also reduced by 90%!!!! Thank you 1800-PetMeds. You will always receive my business.

Placed order on 11/26. Vet approved. Got notification from PM that they hadn't. Called vet to ask them to call PetMeds. Shipped 11/29. As of 12/10/18 not received. Website said 3-5 days. I have emailed twice from two different emails with order number. No response. Get emails selling more product. Received email asking how my dog is feeling. LOL. Cust svc. blames holiday mail. Amazon gets me my things in 2 days via USPS during the holiday season. Meds being overnighted after I called. Waiting to see... Will probably not reorder. Will try another service.

I recently TRIED to place an order for a number of prescription medications. Received multiple emails from 1-800-PET-MEDS stating my order was on hold as my vet had not faxed them back. After confirming with my vet that they had faxed in the prescription twice previously, I asked them to please try again. Third time was the charm. Or so I thought. Then I started receiving emails from 1-800-PET-MEDS that there was a problem with my credit card. Funny thing is, my credit card company, when called, confirmed that multiple (more than one) temporary authorizations had been placed on my card by 1-800-PET-MEDS and all within an hour's time.

Placed an order for Revolution in September that was delayed due to Rx needed to be mailed in. Called in to follow up since a hold had been placed on my funds for the order already. Someone called me to tell me the Rx for was a different size and they changed the order to coincide with the Rx weight and would ship it that day. Another hold for this new amount was placed on my account and still no order - after they called me!

I recently had to put my 3 cats on monthly meds and it was pretty expensive getting it from my vet. I decided to give 1800-PetMeds a try. They make the call to the vet - all you do is place the order. The communication is excellent, my prescription was ok’d by my vet and the medication was at my door within a few days at half the price. I am very happy and will recommend them.

I ordered ** from PetMeds after my dogs would not eat the generic heartworm medicine I'd gotten from PetMeds last time. They wrote and said I needed a prescription from my vet; when I wrote back and said there should still be enough on the last prescription, and if not, to spread the order out among my other 2 dogs, they did! In less than an hour. I hated the idea of going back to my vet, or losing the discount for 12-per-box and getting the 6-per-box instead so they could spread the prescription out. They gave me the 12-per-box price and didn't have to. I was having a bummer of a day and this really helped. So far I have found them very good.

1800-PetMeds stole $98 and claimed it was a pre authorization but it was a full charge. They claimed they needed my CC information again to call my bank - since they do not see the charge. I do not feel comfortable giving out my card information to a company who has already fraudulently used it. I am now fighting the charge on my end. Do not use this company. Horrible customer service and do not have good business/accounting practices in place.

Had to give 1800-PetMeds a shout out; they always come through with a great attitude and helping hand. Each and every customer service associate is attentive, asks about my dog (by name), and seems genuinely happy to be doing their job, which is rare with most companies you have to reach out to nowadays. I honestly won't go anywhere else for my dog's arthritis meds; the price is great and the experience the employees provide can't be beat.

I placed an order for pain medication for my dog through 1-800-PetMeds on the 13th of May. My vet affirmed the order the same day and payment was authorized on 5/17. 5/23 called to find out where medication is... have to send ot out... so much for 7-10 days... They stated that they will upgrade to overnight for free when they fill the prescription. Noting... see a text from my bank on 5/30 that the charge has been shown up on my account... still no product... Never again... Will call to dispute charges and find someplace else...

I placed an order for pain medication for my dog through 1-800-PetMeds on the 9th of May. I received an email that I would need to provide a paper copy of the prescription from my Vet or my Vet could fax over a copy of the prescription. I mailed a paper copy of the prescription on the 11th of May. I contacted PetMeds by phone on the 18th and I was told that they will upgrade to overnight for free when they fill the prescription. That should've been my first clue that something is wrong with this company. I didn't even ask for the upgrade.

We live on a farm and it's necessary to have flea protection for our cats, especially since one is a barn cat that goes in and out as he pleases. Customer service is outstanding and our products arrive quickly. We receive coupons via email and that is super helpful with multiple cats. All three of them can be protected during flea season and we don't have too much pressure on the wallet. Excellent company. Worth buying at.

This is the first time I have ever ordered my dog's prescriptions online. I am out of town for a while and needed the medicine and my vet said they would call into any of the online pharmacies and it could get delivered to me. Well I placed the order and they contacted the vet. The vet took a few days and this company sent me a notice that the vet had not responded yet. I called the vet and they verified that they had received the request and would do it that day. My order was filled and I received it in 2 business days. I would not hesitate to go back and use them again!

I recently ordered heartworm medication for my dog from 1800-PetMeds. One day after placing the order, I received an email that my previous vet had not authorized the prescription. I called a customer service representative with 1800-PetMeds, notified them that I had changed vets, and asked if they could contact my new vet for authorization. The representative was extremely friendly, fast and efficient. She removed the charge for priority shipping due to the mix-up, even though it was my error. It is refreshing to interact with a company that prioritizes customer interaction and satisfaction!

I purchased a generic medicine for my dog instead of the name brand. 1800PetMeds reached out to me proactively to see how the medicine was. I responded to the survey saying that my pup didn't like it so I wouldn't be ordering it again. As a result of the survey, they sent me an email offering to replace with the name brand. All I had to pay was the difference in price between the two medicines. I will continue to use 1800PetMeds for all of my pup's needs!

Petmeds has won me over for a customer. I let myself get too low on medicine before ordering and my prescription was new. I called Petmeds late in the day (they verified my prescript and shipped my order that day - 2 days later it was in my mailbox). The day after ordering I realized I hadn't ordered the correct quantity of pills. I called to see if my ordered had been filled yet, it had, but Petmeds shipped me the extra pills and gave me the same discounts I had received on my original order. Petmeds customer service is the best around. Polite, friendly, and eager to make a happy customer. I was cautious about ordering online and had done my research to try and make sure the medicines I was getting were real. Petmeds filled all of these needed requirements. My total experience with Petmeds was excellent.

These people, located in Del Ray Florida say state law does not allow faxed or phone called scripts from the doctor. The other two vendors from Florida do both. When you send your script in the mail it takes them 2 weeks to process it. I cancelled my order, called another vendor and the new order arrived three days before PetMeds even got my order. Oh and they charged me for it even though I had cancelled the order a whole week before.

This used to be a good place to get dog medications, but NOT anymore. Too much conflicting info. I placed an order and there's no record of it...first they say there is no order, then it was cancelled like I requested, but I was charged TWICE. I was told there were no more refills, then someone else said I had one left. They also charge separately for items in the same order! You pay extra for overnight or priority and they send first class? Previously, I mailed them a script...they couldn't find it, claim they didn't get it, etc. I have PROOF that they did. After 18 years of doing business with them, I'm DONE! Tired of the aggravation. I'm also reporting them for FRAUD on my credit card because I was charged. AVOID THEM AT ALL COST, not sure what is wrong with these people, but something is!!!

5X flea treatment - This is my third time ordering this flea tick mite treatment for my dog. I order usually in 3-month boxes. This time I ordered 6 months. The more you order the better the price. The quality of this treatment is excellent it. Before when I was using all the other name brands I was at constant battle with mites and fleas. I HAVE NEVER HAD ANOTHER PROBLEM since using this. It is the generic form to Frontline and is exactly the same and way cheaper. I will not get my dog treatment anywhere else other than 1800-PetMeds. It is fast delivery and the packaging is always secure in a sturdy box and she even gets a Milk-Bone with her package which is so sweet. She enjoys seeing her box come. Thank you 1800-PetMeds. Talk to you soon for another order.

I ordered this prescription item for my elderly dog and much to my distress my beloved Sandy died shortly after the order was made. Not my first order with them. I always use them for the best price and free shipping. Never had to use customer service before and knowing this was a prescribed medication I thought it would be hard to return. They were so thoughtful and considerate that they brought me to tears. The gentleman at customer service told me, not to worry about the medication and gave me a full refund and told me to donate the meds to my local animal shelter. THEY HAVE A CUSTOMER FOR LIFE, not just the refund and the condolences but they also followed up with a e-mail. Great customer service.

I made a purchase of a 3 month supply of their "generic" cat flea treatment for cats, and it cost a total of $32.61. Purchase options to pay included various debit/credit cards, along with "PayPal" & "PayPal Credit" as well. I chose to pay by "PayPal Credit". I have excellent credit, and have made many purchases by using "PayPal Credit". I was sent an email within a few minutes after my purchase asking me to call their customer service number. I called them and they informed me that the purchase was denied. They said they needed the security number on the back of my card. Well... "PayPal Credit" does not have a card (for online purchases). I have used "PayPal Credit" for a few years now and NEVER had an issue.

I purchased flea medicine for my cat. I may have gotten it at a fairly decent price but I am very unimpressed with how slow shipping is. I have no plans on ever using this company for any of my pet medication needs again. I will just go with the new vet I found recently for everything. Sorry 1800-PETMEDS. I only give a company ONE shot to impress me and you blew it.

I have ordered from there for years and never had an issue. I ended up not needing a product and needed to order something different. I contacted their support, It was super fast, got a refund and got the new order taken care of by the agent who was super friendly and efficient. They are not requesting me to send back the products that I am not needed, asking instead that I'd give them to a shelter. Amazing culture and support. Thank you.

I called to make an order with a discount code that they sent because I am a loyal client for 6 years. The person taking the call charged me at full price and also charged me with the discount (by the way the wrong discount but that is another story). I called to dispute and they left me on hold for over 30 minutes, then started arguing with me like it was my fault and at the end, they did nothing for me. I had to call my bank directly, spend another 45 minutes on hold and they finally helped me. 1-800-PetMeds did not even call to follow up so PLEASE DO YOURSELF A FAVOR AND FIND ANOTHER COMPANY THAT PROVIDES THE SAME SERVICES.

I placed an order with 1800-PetMeds and received an order confirmation email stating I would receive another email when the order was shipped. After waiting 1 week and the payment taken out of my account I emailed the company as to why my order hadn't been shipped and the company responded with a request for my CVV # again over the phone. After refusing to give them this information the representative said they were cancelling my order. I immediately contacted my banking company and they confirmed the money had been received by 1800-PetMeds so they opened up an investigation.

1800-PetMeds Makes Me Mad. I became a customer in June of 2017 with my first order placed. I used the debit/credit card I always use in placing the order. I have lived at my current address for over 7 years. I received an email the next day to "call as there is a problem with your order." I called. They asked me to "verify the address on the credit card" and to "verify the CCV code on my card." I did so with a call.

I'm a new dog owner and decided to use 1-800-PetMeds for monthly flea/tick and heartworm meds. First off, I tried to order one med for one weight and the other for another weight. A popup appeared to confirm, which I appreciated but I ordered the way I did since I had a free sample from vet on one med and have a fast growing breed. Well, that stopped me from being able to place order. After emailing company about problem they said to call. I called and was informed that these were prescriptions (when did life get so difficult???) so rep told me about a generic available with exact same ingredients, ok great so I place the order.

Don't order from 1800-PetMeds! Honestly, my overall experience with 1800-PetMeds was fine. The prescriptions came in on time. I went to order flea meds again and my vet told me that they no longer fill with 1800-PetMeds because some of their medications aren't the real medicine, they're meds off the black market and have been making pets sick. Also, since they can't guarantee the authenticity of the medications or that the meds are from licensed veterinarians, they don't come with a guarantee. So if your pet got sick they won't do anything about it like provide treatment. I definitely won't order from them again. Since my vet no longer approves prescriptions from 1800-PetMeds they've agreed to price match. I really hope people stop ordering from them because why chance your pet getting sick? Hopefully officials will look into 1800-PetMeds and get exposed proof.

I have been ordering from 1800-PetMeds for about two years now. I have never had any problems with them faxing information to my vet for prescriptions - I have however had trouble getting my vet to fax back the RX in a timely manner, this always seems to be an issue. The last time I ordered my vet was taking forever to fax back the RX and my dog needs his heartworm by a certain time of the month. The vet kept telling me they would fax back the RX every time I called them and still hadn't. I spoke on the live chat with someone from 1800-PetMeds and he upgraded me to 2-Day shipping at no extra charge so that my dog would get his heartworm medication on time, even though it was no fault of theirs, and my veterinarian was the one giving me a hard time faxing the information back.

This multi-million company needs to monitor their Customer Service reps' conversation with clients. I experienced rudeness and demeaning conversation from a lady working on 05/26 around 6:24 AM PST. I was contacted because my expedited order was not shipped 2 days ago. According to the Pharmacy, my Vet didn't approved the inconsistent weight of my dog (long story). With this, I totally understand as I am a healthcare professional too (and I don't have to tell that to your CS).

I have barely placed my first PetMeds order when I have now been dealing with just trying to get my order filled for Sentinel flea and Heartgard medicine. This company acts like I am trying to get a tranquilizer and is going through EXTREME measures for a prescription. My vet has faxed over the scripts multiple times and still the pharmacy says they have not received it. This is my first and final order with this company and I will never use them again. I cannot believe it is this hard just to get flea meds. I have now finally cancelled my order due to my vet faxing the required prescription FOUR times and PetMeds telling me they never received it. First and last time I will ever use this company. I went with another company to place my order.

We ordered meds for an older pet on recommendation of our vet. We ordered antibiotic for a bad infection, rash service 2-day delivery. 5 days, the meds are still not delivered. At first we had a decent caring agent trying to help. On the next day, after the failed service still, we run into a callous agent and unprofessional manager, who actually interrupted us and yelled. No compensation for suffering pet, major inconvenience and disruption to my family life. Refund delivery only after we pressed. Complete failure of customer service. Do not order from them! Unethical, unprofessional, money grubbers!

For some reason that was unclear to both myself and the customer service rep my order had been returned to sender. When I called to get this rectified the rep-Precious-was extremely attentive and empathetic. She resent the package and added some more details in order to ensure the package would be delivered this time. She was also efficient and the whole process from dialing to getting the package resent took less than 3 minutes. I have ordered from this company many times and always had great service. I highly recommend them.

I have been using 1800-PetMeds for about a year now and was fairly satisfied with their service but they must have some sort of odd contract with Federal Express. I live in Virginia and for some reason it is taking approximately 2 weeks for me to get my order. When I looked at the tracking information it is absolutely crazy, it was actually in Virginia in about 2 days but then went to Maryland, then to WV and from there who knows. When I contacted 1800-PetMeds they said it will still be 4 more days before I would get the shipment. There is no way it should take this long to ship, I have to wonder if this isn't a gimmick to get you to pay for overnight shipping. This will be my last order from them, I order a lot of things online and it only takes this long if something is out of stock. If I were in charge there I would be questioning the service they are receiving from Federal Express, UPS seems to provide much better service.

I ordered ** from PetMeds for my kittens ear mites! We have two other dogs and realized a couple days after we got him that he needed the medication for the ear mites. Instead of paying an arm and a leg to go to the vets, I decided to try this website instead. I was not disappointed, it shipped out the next day and it took 8 business days to receive it here in Canada! Not to mention they included temptations treats and a dog bone in the package! If I ever need anything pet related I will definitely order from here again! Thanks PetMeds!

We have used PetMeds several times over the years. Most recently I ordered ** for my dog, ** for my cat, for a total of $157 (with a coupon). Our cat died before we gave him his first dose (he was 17 years old, so it was time) and I called PetMeds to see if I could return the meds for a refund. They assured me I would be credited for the amount of the ** and suggested I donate my package to a local shelter. I will. I appreciate customer service like this!

I would give them zero stars if I could. What a horrible company. I placed an order online for a prescription medication. The next day I received a confirmation stating that they were waiting for our vet to fax the prescription to them. So far so good. Get a call back from the vet the same day confirming they have faxed the prescription. Two days go by: no further feedback from PetMeds. So I log into the website to check the order status. It is shown as CANCELLED. WTF? I call the 800 number. Agent is unable to even locate the order number, cannot see it in the account order history. How's that possible? Puts me on hold for several minutes. "Oh, we found the order. The product is out of stock. You shouldn't have been able to order it in the first place. And sometimes "we" can't see what happens at the pharmacy after orders are sent to them."

I recently ordered ** from 1-800-PetMeds and later found the same item to cost significantly less at Valley Vet. In response to a satisfaction survey from 1-800-PetMeds I commented that although all other factors were equal, I could not recommend PetMeds due to the lower cost of the medication at Valley Vet. I soon received an email explaining that PetMeds would match prices and a second email refunding the difference. I am astonished. I never expected a response let alone a refund. Kudos to 1-800-PetMeds for excellent customer service!

I ordered flea medication for my cats on Sunday. I used a coupon code that was directly on the website for 15% off and paid $13 to have my items express shipped. My items never shipped the following business day, Monday, so I contacted customer service on Tuesday regarding this. I was guaranteed that I would get the medication the following day, Wednesday. I was told that immediately after the items shipped I would get confirmation. I did not. The items still did not ship so I called once again and was told my order had been placed on hold because of the coupon I used. I canceled my order and now have to wait another 2 days for the funds to be available. I will never buy anything from a company that will willingly take your money, but make you go through hoops to get your items.

Although my 15 lb. Tibetan Spaniel has been receiving her monthly dose of Heartgard Plus chewables, she still got hookworm which Heartgard Plus is supposed to prevent. My veterinarian mentioned that incorrect storage temperature can render medication ineffective and that 1-800-PetMeds does not deal directly with the pharmaceutical companies, that "middlemen" involvement lead to improper drug storage and ineffective medications. I submitted my veterinary bills totaling close to $200 for fecal exam, vet visit and treatment medication to 1-800-PetMeds and have received nothing. I will never trust this company again in the treatment of my pets.

This is verbatim the reply from 1800PetMeds to my FIFTH email to them simply requesting confirmation whether a corrected order was being sent or not?! "Thank you for your email, Guy. We hope this email finds you doing well today. We are very sorry that you had to follow up with us. The product that was shipped was Sentinel 6pack 2-10lbs for Marley. We greatly appreciate you allowing us the opportunity to be your trusted pharmacy for all of your furry friend's medications. Please feel free to contact us if you require further assistance with your account." Wouldn't be annoying if this wasn't the FIFTH time I asked if a corrected order was being sent. The reply is NOT addressing my only question! I'm returning the inaccurate order and filing a PayPal dispute to force a refund!

I received a hard copy prescription from my vet, which I mailed to 1800petmeds' pharmacy. I saw my order status change from waiting for prescription to pending customer approval. I emailed to ask what I needed to do to approve the order. They said they don't accept faxed prescriptions. I don't own a fax machine. I haven't sent a fax in years. I told them that if they have a prescription, then it is the one I mailed since I never faxed anything. They say they have a prescription, but claim I faxed it. It's been the most asinine argument I have ever had in my life. I will never use them again.

I attempted to place an online order with 1800-PetMeds and my credit card was declined with a notice to contact the issuer of the card, which I did. I was told by my bank that there was plenty of available credit on the credit card and the problem was not on my end. I then called 1800-PetMeds to place the order and again my credit card was declined, with no explanation. I moved on and placed my order with Petshed, using the same card, and the meds are on the way.

I ordered malaseb shampoo, was 44.98, was charged twice. I was with petmeds for over 2 yrs. I contacted petmeds, was told they would credit my account back and that I would have to get my pets medication locally from now on. So I am currently with pet360.

I had originally ordered Advantage for cats from www.canadavet.com. After about 2 months and no response from customer service as to where my product was, I gave up and tried 1800-PetMeds. I was trying to save myself an expensive vet bill and get the products at about 1/2 the cost. I gave up waiting on both and made the vet appointment and ironically received my order from 1800-PetMeds the same day. I brought the Advantage to the vet, and he believed that it was an authentic product and not a counterfeit. The order only took about 3 weeks to receive (and considering it went through customs, that's pretty reasonable). I still haven't received my order from CanadaVet.com. In the end, I still saved money as I didn't have to purchase more Advantage from the vet, and my cat got a check up and complimentary nail trim.

I just called to ZOETIS. It's the manufacturer for the **. The ** is very common heart worms and flea preventative medication prescribed by veterinarians for dogs and cats. The representative from ZOETIS told me that they sell the ** to veterinarians only!! And they do not sell the ** to any websites and 1800 petmeds particularly!!! People run away from this site and other like this one. Go to your vet. hospital but first call to manufacturer and ask if they supply meds to your vet. hospital and ask stuff at your vet. hospital where they take your meds from.

I mailed my dog's prescription to 1-800-PetMeds on 07/25/16 and received an email confirmation the product shipped 07/29/16. However my estimated delivery date is 08/09/16. That's totally ridiculous. I should have sucked it up and paid the few extra dollars at the veterinary office.

I ordered the flea and tick frontline for our cat. It always work. But ordering these past few times has been really unacceptable. PetMeds says delivery is fast. BS. It takes almost 2 weeks for us to get our frontline. WHAT HAPPENED TO THIS COMPANY? They have gone downhill. I use to get our frontline in a couple days not weeks. Your customer service sucks now.

1800-PetMeds Has Again Failed When it Comes to Customer Support. We attempted to purchase OnLine with 1800-PetMeds, apparently their website deducted our credit card twice (Double Charged). We phoned the toll free number immediately and our experience with the PetMeds employee was a negative, with no ensured feeling that our payment was Voided. We soon called back to ensure that our credit card payment was cancelled. We escalated the secondary call to a manager whom named herself *Kim*. Her tone was inflammatory, rude, non-engaging and overall unacceptable. We do not plan on patronizing 1800-PetMeds again!

I have purchased dental hygiene products in the past for my three dogs and one cat. I get discount coupons via email that never work. Yesterday I tried to use the stack5 coupon again that was recently sent to me and it didn't work (again). Instead of just submitting my order I reviewed the coupon and saw that it had no expiration date, only said expires soon. To me it appeared they were hooking me in and then changing the deal, willing to risk that I would submit the order. Angrily I went to Amazon and found all the products there for less money (even with the Pet Meds discount). In one case of dog shampoo it was $1 less for twice the amount! Bye-bye forever Pet Meds.

I don't even know where to begin, but long story short, this company received my money from the get go. They butchered my address and my email address, and after 10 days of no medication, I call to find out what's going on. I was then told my vet has to approve this prescription and that I had to get that info from my vet myself and mail it THEN they could proceed with the order. Never had a clue I had to do anything myself. Was never told that. Also never got an email for confirmation of my order or an email about any issues.

With certain med, we need them shipped right away. Pet in pain while waiting for long time to get med!!!

1800 Petmeds must love animals. They went above and beyond for my pet when I ran out of meds. Love this company! Thanks 1800 petmeds.

I have used 1-800-PetMeds for many years now, and I have rarely been disappointed. Shipping is always fast, and the prices cannot be beat. And believe me, I look for the best prices. I am always getting coupons for modest reductions in price, too. They work with my vet so there is little work on my end. On the rare occasions when there has been a problem with my order, I have always been contacted promptly and compensated for inconvenience. I recommend 1-800-PetMeds all the time to people who want the convenience of mail-order and the cost-effectiveness of this system.

Being able to purchase pills for my incontinent pup has been a life-saver for my carpet, blankets, and sanity. My only problem is the shipping takes way too long. Every time I order the pills two-three weeks early, they still don't arrive until I'm all out and washing all my blankets again. It's rather frustrating and I really wish they had a faster shipping method that didn't cost an arm and a leg. I am already spending about $50 a month just to keep my dog continent and I will be purchasing these pills for the next 10 years (at least). So yes, a faster shipping method would be a life-saver.

I have been dealing with 1800-PetMeds for a number of years now. I don't know why someone would complain that a certain product that didn't work and act like it was 1800-PetMeds' fault or complain about shipping. Things just happen. Besides why wait until you only have few days left? Think ahead. I have never had an issue with getting the flea pills I needed for my 3 lovely fuzzy friends. Even when they were not able to get a hold of my vet they didn't want me to go without, they had their vet approve the order as they have had it approved many times before from my own vet. How awesome is that? It only took them about a week to deliver the order and I live in Canada. You save so much money with this company, how can anyone complain about it?

I placed an order online with my credit card, I was then sent an email asking for my cvv and address. This is 2015, this should all be asked for through the secure ordering system, unless your system is unsecured. There is no way I am sending those details via email. I have cancelled my order.

I ordered flee and tick medication for my Yorkie. After I received my confirmation and payment was extracted from my PayPal account, I received another email that they could not fill the order because I needed to get my dog checked for heartworm and give proof to PetMeds that that was done. I did that and sent a copy of the vets invoice that the heartworm test was complete and there was no indication of heartworm. I received an email from PetMeds that they received everything they need and will be sending the medication and that they would reduce my order by $10 for the inconvenience. Over 3 weeks has gone by with no medication and no indication that they are sending anything or refunding me for not getting any medication.

I am retired and on a fixed income so I decided to try to save some money by using 1800-PetMeds. I got a prescription from my vet for my 20-year old cat. I was easily able to use the PetMeds online order system to order the medicine. I even paid $19.99 for overnight shipping as that was required for this refrigerated medication. I was a bit confused when it asked if I was mailing the prescription. I was not, so I answered no. I then finished and paid for the order. I called to find out what they meant by "mail the prescription." I was told they could not send out any medications unless verified by the vet. My vet has a policy of not verifying anything over the phone or fax. I then took the prescription to the post office and paid for priority mailing.

I purchased three months of flea treatment (Advantage II) for five dogs and four cats. It's my first time purchasing this product from Petmeds and from Petmeds at all. This product did not work for a single one of my animals. They have never stopped scratching and the house is full of fleas now. I had to give my dogs flea baths to hold them over until I can get some Advantage from the vet. Then I will see what to do with the rest of the Advantage products I purchased from Petmeds.

I called PetMeds to order a prescription on Monday morning. I told the woman my dog had enough pills for 3 days and was told I would receive the meds within 1 day of shipment since I lived close to their warehouse. I was also told I would receive an email when they shipped. I never did receive the email. I called them back on Thurs to see what happened to my order since I don't have any meds left and my dog needs her med. I was told they were going out that day via next day delivery.

It's taking them 2 entire weeks to ship my dog's meds from Florida to California. If they'd been upfront and told me about it I wouldn't have ordered from them. Will never order again from these lazy people. It's definitely worth it to pay more for meds from the vet than wait for these people to get their ** in order.

I sent my cat's insulin prescription priority mail on a Monday. I tracked the package and it was shown as delivered by Wednesday morning. I called later to verify it was received, they claimed they didn't have it. I told them I have proof it was delivered, and after several minutes of being hold they found it. I called later to make sure it was going to be shipped Wednesday night for Thursday delivery. Of course they couldn't confirm that. I called back Thursday morning, they again said they didn't receive the prescription, and again was put on hold. I demanded to be refunded the $19.99 shipping, which they did. However, I never received an email stating the insulin has shipped.

I've been using this site for 2 years. I always shop around, but this site always has the best prices. And they add further discounts for repeat customers. Completely satisfied. Thanks for providing the products I need and saving me money!!!!

First time ordering from 1800-PetMeds, I get a confirmation email and paid for priority shipping since everything takes longer to get to Hawaii. I wait and check the mail daily... 6 days later still nothing. The original confirmation email stated that I would receive shipping confirmation and tracking which I never did. So I emailed them to inquire and they claim that they need to confirm my CCV and billing address and they also will not ship to anywhere but the billing address. It's 2015. I have not had issues with shipping to a different address since 2006. The worst part is they never bothered to update me, I had to email them to find out what was going on. Complete waste of time and horrible service. Meanwhile my dog is without her medication.

Purchased a bottle of Zymox Otic for my dog's ear infection, as recommended by the vet. The last bottle I used worked well and was purchased directly from the vet. This time, I figured I would save money by purchasing the same product from 1800-Petmeds. What a mistake! It did not work at all and actually made my dog scratch his ears more. I have read that this company has been cited for selling fake products from Mexico and this is obviously true in this case. When I contacted customer service, I received the following canned response:

1st of all, on Tuesday, I asked for expedited shipping via 2nd day FedEx. Was told it would arrive on Friday. Called on Saturday and was told that it would not arrive until Monday. 2nd of all, I placed the order on the previous Saturday. The prescription had 2 refills on it. On Monday, they let me know that they were "waiting for confirmation" from my vet. Why did they have to wait, when he already okayed refills? This ate up valuable shipping time. They refunded my extra shipping charges, but how does that help my pet?

I order Seresto for my 6 dogs on 3/23/15 using my AE card. After three days I email them asking “where is my order”, they claim that they need to verify my address and the cc code for all new customers. After 5 days I email them again and their answer is the same. Today after one week I email them again and now they said I need to call them to verify my information before my shipment can be made. Why did they not call me or email me on the day I place my order that I need to confirm my cc information? I immediately call them and provide all information and up to now, I still don't know when my order will be ship. If they don't ship it by 3/31 which is 9 days after I place my order I will cancel my order and never order anything from them forever. I send them a total of 5 emails before they tell me I need to contact them.

Ordered my dog's medication and was told would have in 3-6 days. After 7 days I phoned them and they stated they had been shipped and I had to contact UPS and/or the post office. I did both and no one claimed responsibility. They both stated the other had it. Basically it was lost. Contacted Pet Meds and they said they would immediately send out new meds via overnight FedEx. Next day no meds. Called every day for three days and each day the same thing "we are sending overnight via FedEx." I became so angry. I never did receive the meds. Used a local pharmacy, cost a lot more but at least my dog got her medication.

I ordered, I paid with paypal, I received an email confirming my order from 1800 petmeds and paypal. I paid for priority shipping (3-5 days). I waited 9 days before calling (I never should have given them extra time). I was told they did get my order and charge my paypal but they never shipped! I asked why, they said because I moved 2 months ago. WHAT! I changed my address, I have received several things here - all paid for with paypal. Why do you care if I moved? "Well we can't ship the 1st order to a new address." WHAT! That makes no sense and why did you send an email telling me my order was CONFIRMED? Why did you take my money? Why would you not email or call me telling me you didn't ship it? "Well we need your email address." WHAT? You have it, you sent the confirmation and a 2nd email thanking me for my order with a coupon for my next order so again why did you not inform me? "Well we needed to confirm your email." This is crazy!

On Friday morning I ordered some Tramadol for my dog Chaka-Tu. I talked to a representative at 1800 PetMeds, and they said they would fax my vet and ask for a prescription. When I didn't hear anything more, I called 1800 PetMeds on Sat. morning and was told that a fax had been sent but no answer had been received. They said they would ask the Pharmacy section to send another fax. Still nothing. Subsequently, I called my vet and they said no faxes had been received. After about an hour on the phone first with my vet, then with the 1800 representative, and finally with both at the same time, the issue was finally resolved on Saturday afternoon, however, 1800 PetMeds said my order would not be shipped out until the following Monday. I sent the following e-mail to 1800 customer service questioning their timing and follow up with prescription orders. If the representative at 1800 PetMeds is not sending the fax themselves, how do they even know the Pharmacy section has sent it? Is there a breakdown in communication between the 1800 PetMeds representative and the Pharmacy section?

I will never do business with 1800PetMeds again. I ordered heartworm meds for my dog and sent them a scanned copy of the RX, which I picked up from my vet. PetMeds informed me they could not accept that and that they would need it faxed directly from the vet, which they would contact. Shortly after (the same day) they told me they had not heard from the vet and needed me to call and have them fax over the RX. They could not have tried very hard as it had only been a few hours since I placed the order.

My large dog was prescribed Novox for arthritis. I was worried that paying $90/month would be hard on my budget. I learned that I could get the same product through 1800petmeds for $58, so I ordered from them. I had previously asked at my vet if they were OK with doing this, and was told that my main vet would do it, but some of the fill-in vets were hesitant.

I had an issue with my vet - they would not verify the prescription. I scanned a copy of the prescription to the customer service e-mail and they told me that the only scans they could accept (of the prescription) were from the vet, which I understood. They also told me that I could mail them the original prescription. I told them that the prescription I scanned them was the only one I had (and it was an original) and that my vet would not provide one (which is another aggravation of course). The customer service response was always the same, "We are very sorry, but unfortunately due to pharmacy regulations we can only accept a fax or scan directly from your veterinarian. We ask you to mail the original prescription to us." I wasn't sure if I had to send them the first "original" from a year ago or if the one I currently had would work. I kept asking if the original I had was acceptable, and the above response was the answer I received. Not helpful at all. After three e-mails with the same stupid response, I canceled my order.

I placed an order over 9 days ago. I was to have my order shipped within 3-5 days. I never received anything. I log onto the 1-800-PetMeds site and see that my order is "under review". I send in an inquiry and I am told that my billing address and the shipping address do not match. I live in a small town that does not deliver mail to your door so I have to have a PO Box. I did not ask for special delivery so my purchase was going to come regular mail. No communication from 1-800-PetMeds.NOTHING!! I cancelled my order and will not go back. They sure are quick to email you coupons for your next visit but they will not notify you if your order will be delayed or ever even get to you. HORRIBLE CUSTOMER SERVICE!! Correction... NO customer service!

I purchased two 6 packs of Frontline plus for my two indoor fur children. One less than 22 lbs and other for 23 - 44 lbs. The first couple applications worked like they should; however the past two applications have been way substandard. Most recent application 4 days ago however had to give both a bath this evening and oh my the fleas...fleas...fleas. I am not new to Frontline as I have used it on them for over one year and purchased those from their vet's office and it works within 24 hrs. I notified 1800PetMeds today by email and look to hear from them this week. Regardless...this product I do not believe is a true Frontline and if it is...it is substandard and should not be passed onto the consumer...however if it is a counterfeit, it would make me wonder what I have exposed them to? My 6 y/o suffers from seizures. Sad. A true animal loving company would not do this...

I have been ordering for over 10 years I rescue and save all animals. Recently which is not posted on your website you advertise that you will price match but did not state that since my last two orders that if you price match that now you will pay shipping and cannot use any coupons given to you by petmeds. I am very upset and will post for everyone to use allivet since they are much cheaper and honor any promotions they offer you. Since you have to pay shipping to petmeds why not pay shipping to allivet and still get the offer. If you want to keep customers I advise you go back to free shipping and honor the promotions you offer. So everyone please use allivet. You can find them online.

I ordered a heart worm medicine at PetMeds and they told me it was a prescription medicine and I needed a prescription. I took our dog to the vet and got a prescription and asked the vet to fax it in. They told me they do not fax in prescriptions, I can fax it in. I faxed it to the number that was given to me in the original email. PetMeds did nothing, I called them. They told me they do not accept faxes and to mail it in. I will never order anything from them, they are not customer focused. They do not care.

My dog was on Heartgard for about two years, which I bought from them. My dog tested positive after being on their preventative for about a year. She went through 4 months of treatments. And after 6 months of completing those treatments, finally tested negative. The whole while I was still giving her the Heartgard from 1800 Pet Meds. Four months later, while still on Heartgard, she tested positive AGAIN!

I used 1800-petmeds to order a refill on my dog’s seizure medication. They guarantee 5-7 day shipping, which I assume means I will get my order in 5-7 days after I click on the "purchase" icon. Not true. It took 1800-petmeds two days to contact my vet for authorization. Then, according to their customer service person, my card was declined and an email sent out. Again, not true! I contacted my credit card company and no attempt was made by 1800-petmeds to charge on my card AND I have plenty of available credit. Do they not want business? It seems like such a simple transaction. Total debacle! I will never use them again. So many other companies who would like my business.

PetMeds is the best. I have two schnauzers. My vet is a total jerk, he told me my heart worm medicine from PetMeds was not reliable. That I should pay $85.00 for his Revolution, instead of $20.65 for 6 months of Ivan hart. He played games with me and PetMeds, stating PetMeds did not call or fax info to his office. I called PetMeds twice, to find out what the problem was, they said both times my Vet did not ok request. I had to called the Vet back twice and had to give him PetMeds phone number and fax number to resolve the conflict. I ordered one year worth of heart worm medicine. My Vet would only allow a prescription for 6 months. PetMeds sent me an order for 6 months and I received it in two days. PetMeds gave me a discount and my dogs did not go without heart worm medicine. My next refill will be for one year. My Vet has lost my confidence and my money. I wonder how many Vets are milking their customers. I got milked for 12 years. I used to buy Revolutions for 6 months and my Vet would give us 1 extra one. After 2 years no more extra one and price went up to $85.00.

I have been a very good customer of 1-800 Pet Meds many years. They have double billed my nephew's account, double billed my account, and had we not noticed, they did not let us know. To add insult to injury, my dog's medicine had been price matched over a year. I called to order the medicine and surprise! Pet Meds had increased the price one third! They told me to find another price match. I did and am doing business with another company. Why price match after they tried to rip off me, my nephew, withhold meds from a sick dog unless I pay a very high price, and their customer service and managers are very rude to say this politely.... Rip off company!!!

I have been contacted numerous times in the last couple months to authorize prescriptions for patients I have never seen belonging to clients I have never had contact with. I have asked my information be removed multiple times, yet I am still been contacted. If a pharmacy cannot even get the right Doctor, I have zero confidence in their ability to accurately fill a prescription.

I bought my dog's medicine from the site. Despite paying $20 to have it shipped overnight, it was not. It was shipped ground. I had to deal with the ** of a customer service, with his condescending attitude. Thank you for explaining to me what a compound product was, but try to listen to the question before you give me a stupid answer. I know my order won't arrive the day after I order it because of its complex nature, but that doesn't answer why it was shipped ground. After talking to him for 12 minutes, he finally decided to "look into it". More hold time, and it turn out my package was shipped ground, and he doesn't know why! Wow!! Speechless. After listening to your condescending and pretentious speech, I get no answer. No wonder they're so cheap.

I just wanted to share how impressed I am with their compassionate business practices. I called today to see if some medication was returnable since we had to put our dog to sleep. The representative told me he was very sorry for our loss and quickly refunded our last purchase no matter how much medication was left. It is a difficult time for us, but dealing with a company who really cares about their customers and their pets is refreshing and commendable.

I was looking for a place to buy my dog Zentonil Advanced 200 at a better price than the vet who charges $90.00 for 30 pills. I located Petmeds and found their price to be excellent, and placed my order. I read some reviews after that and was a little concerned, but I know there are good and bad reviews. All I was concerned about was getting the product quickly AND knowing it was equal quality. After 7 days I contacted Petmends to see if my product had been shipped. I was told it had been processed and was ready to be shipped. I pushed for an explanation of this, telling the person I was about to run out. To their credit, they were very polite and helpful, and made the inquiry for me.

My friend gets her pet meds through this company so I registered and paid up feeling all good with the savings. I ordered Flea&Tick Topical Treatment. They said my order arrived but it wasn't in the mailbox and my neighbors watch out for each other so I knew they weren't stolen. When I complained to 1-800 Pet Meds they said this happens all the time and they would send another packet at no extra charge.

I ordered a (6) count supply of flea preventative for my dog called Revolution. After 2 applications, my dog was infested with fleas and knowing that Revolution had always worked in the past, I knew something was wrong. I consulted my vet (Los Feliz Small Animal Hospital) who concurred that the product was faulty and passed on that 1800-PetMeds has been reprimanded in the past for supplying consumers with faulty product mislabeled to be the real thing. I was appalled. My dog has flea bites all over her from a month of faulty product and I purchased something which I'm not even sure what it is.

The prescription medication I get for my dog is very expensive. I had heard that online places like PetMeds was considerably lower priced for most things, so I did a Google search to find out. The only company that ships to Canada is PetMeds that I could find, so I did some research before opening an account. I emailed them to ask them where their meds come from (company name). I had heard horror stories about the meds of some online companies coming from unhealthy places like Mexico, etc. They told me the name of the company in the USA and where it was located, so that was good. Next thing I asked them is if they could ship a product called Tramadol to Canada. My dog takes this for his arthritis in his legs and it's a very expensive product to buy.

I am shocked that 1800-PetMeds received such horrible reviews. For me, they were a life saver; or rather a bank saver. I have never felt swayed into believing that veterinary doctors were grubbing money by making money from off prescription or any other medication. The 1800PM is simply an alternative. As for the ridiculous claim, that they encourage you not to take your dog to the veterinary clinic, is just that ridiculous. Everyone needs to be responsible for themselves. If you have a dog, you know when to take it to the veterinary clinic. But if you don't, well that's just silly.

PetMeds appears to be authorizing and or refilling prescriptions of heartworm medications for dogs, without veterinary authorization. This is a prescription medication and legally requires a prescription from the veterinarian. Additionally, they require no proof that the pet has been tested for heartworm disease prior to dispensing medication, which is recommended for all dogs - there are potentially adverse effects of giving heartworm preventative to a heartworm positive dog, including death.

I placed an order for some pet items, free shipping with first order. All good. Came to a place to get/print out a $5.00 coupon on any subsequent orders placed with PetMeds online. I tried to do that, discovering by accepting the coupon, it enrolled me in TWO "clubs" which I did not want to do. Too late, the key was pushed and I was "automatically, without my choice" signed up for a Buyers club and a Travel Club...I had to do the research and un-enroll from both..What should have been an easy on line fast purchase from PetMeds turned into a real fiasco...

ordered meds credit/debit card paid in full. order not delivered sent back. petmeds refunded card w/o permission & no divulgence to me. finally dawned that order wasn't arriving and called. assured order was coming by company. no arrival, called again. assured arrival again. notified that credit/debit card not take new charge.10 day refund policy places funds unavailable while animal suffers awaiting meds. no other funds available to cover petmeds mistake.

Again, I write to warn pet owners. As a lab tech, I spend a good part of my day calling in or filling prescriptions for animals. While the majority of the RX's that I call in are to local pharmacies, there has been a recent trend among pet owners to use the online pharmacies, PetMed in particular, when filling a prescription. The routine is simple: the pet owner emails/faxes in their prescription, PetMed contacts us for approval, and they dispense medications, prescription and non-prescription, to the client directly.

I wanted to order some heartworm preventative from this company. I ordered it, it came in the mail, all was well ... or so I thought. A few months later I had a bill on my debit card for $72 from a company called "Travel Values Plus." I called the company and told them I had no idea what I was being charged for and that I never signed up for their services. The first thing he asked me was, "Have you ever ordered anything for Petmeds.com?" I told him I had, and he went on to tell me that a lot of times customers who register at that site "accidentally" sign up for their service. He was polite and refunded my money, but I was upset that I had signed up for something without any real knowledge of doing so.