PetMeds Reviews

I had to update info, check prescriptions and use a savings coupon. Kelly patiently walked me through everything. Great customer service! I wish submitting prescriptions was easier but I understand that you have to be careful.

I am very disgusted because I have been a customer of PETMEDS for years. Usually every time they send a package, they send a dog bone. And even though they know I have two dogs, they only send one bone. This time I ordered the six pack of Nexguard for over $100 and they didn't even include a bone in the package. My dogs are real smart and they know when that package comes before I even open it, they know there is usually a bone inside. This time after spending all that money, they didn't even send a bone. My dogs were standing there looking confused as to where their bone was. Since they usually only send one I have to break it in half. Then they stopped sending the large bone and started sending a small bone. Then each month the price of the Nexguard is going up $10 or more. I'm going to start looking for another site to order my Nexguard.

The customer service was fantastic! I have been ordering my pet’s meds through PetMeds for the past 11 years. Unfortunately, my dog passed soon after our auto shipment of his Trifexis arrived. Customer service was able to refund this order. We will definitely be returning to PetMeds when we decide to add another pet to our family.

ALWAYS are compassionate and caring whenever I place an order for beloved dog's medicine. Thank you for being so kind during this difficult time!! You really make a difference <3. It's refreshing to get such great customer service anymore!

April 4, 2025. My experience every year has been great.... This year (a few days ago) I had the pleasure of speaking to "Laila". She was super nice and very helpful. It is always a joy to get a representative who is not only helpful but really nice. Please be good to her, it is very hard to get good help these days. Thank you.

I finally reached Cindy today and she was wonderful. She listened, was empathetic and did what I needed right away. I was going to stop ordering from you because I got an online offer for $55.99 for my ** tabs 44-88 lbs and went to order online. It gave me a code to use and that didn't work either. I called and talked to a male rep. He said there was nothing he could do then said he'd reach out to manager. Her first response was any price I saw on Google she won't accept. How could it give you a price, promo and your company name. Anyway after some time on the phone this woman boss said she'd call me back later that night. I waited all night, no call. So I wrote feedback and never heard back. I thought I'd try one last time and Cindy took care of me. Otherwise you would have lost me as a customer.

Customer service rep was patient, well informed, delightful, and extremely helpful. I made a mess of my order, and he corrected everything and gave Great advice on what would be the most appropriate dog food for my dog. He made the effort of looking up the ingredients. Thank you Joe!

I always get the best price and Customer Service from Petmeds could not be happier with the way you take care of customers. Each time I have called to place an order all the customer representatives are very knowledgeable and helping me place my order. It is so refreshing to find a company that its employees number one goal is customer satisfaction. I must say without reservation that Petmeds is the absolutely best at what they do.

Ruth was very nice and helpful during our chat. She was able to research the issue with my shipping and let me know they will reach out to the vendor and keep me updated. It was a quick chat which was also appreciated.

I called perhaps a week ago for a prescription refill. I was told that it was out of stock and that I would be notified once it was available. I called again today because I never received notification of availability. Spoke with Robert in customer service. He apologized that I wasn’t notified and told me it was in stock. Also, he offered to contact my vet’s office for approval of the refill. Since I had to call again to find out if it was in stock, Robert waived the shipping charge and filled the prescription. These days I appreciate great service like that more than ever. It’s terrific that Robert was empowered to do that without getting approval from someone else. More companies should give their employees the power to make things easier for the customer. I really appreciate that service from 1800 Pet Meds! Thanks!

I had a fantastic experience with PetMeds! I made an error with my order, but customer service representative went above and beyond to help me correct it. She was incredibly friendly, quick to respond, and made sure everything was sorted out without any hassle. I really appreciated her clear communication and the way she handled my mistake with such professionalism and care. It's rare to find a company that genuinely prioritizes customer satisfaction, and she truly exemplified that. I couldn’t have asked for better service. I'll definitely be returning for all my pet needs. Highly recommend!

I spoke to Gwen in customer service. She was so professional, polite, knowledgeable and helpful. She answered all of my concerns. Once I was done with our conversation I was totally at peace. It would be awesome to talk to her each time I needed something from PetMeds customer service. Thank you Gwen for your help!

She was very helpful with completing my purchase. She explained why my coupon code wasn't working and assisted me through the process. She was very kind, patient and knowledgeable about the products. Her wonderful customer service will absolutely keep me coming back.

Telephone order only: There was a 10 minute wait. The customer service employee was very polite and asked about my pet. She called the pharmacy to check on refills I had left. I ordered and paid. Very nice experience. Online order only: PetMeds does not keep the online site updated on the amount of refills left. So if you order and there is no refills, the order gets stuck in the computer ethos and never gets processed. I always call to place orders.

I just had to share my experience with you because it so rare to get both great Customer service and a great Product. Pet Meds is an incredible Co. Every time I place an order they do everything they possibly can to make it a great experience. In today’s world that is a rarity. I highly recommend PetMeds for all your pet needs. They are the best by far! Ask for Laila like the song! She’s terrific!

I’m not very good at navigating websites and comparing prices, etc. I’ve found that calling PetMeds and talking to customer service representatives directly is the way to go. They make sure I’m getting the best pricing and the meds I need to keep my dog healthy. Always patient and kind, I very much appreciate the assistance!

I have used Pet Meds for many years and have always found that Customer Service is excellent. They offer good prices and I will not go anywhere else for medications for my dogs. They deliver the medications by mail and I always receive them within 3 to 5 business days. I just ordered Vetmedin for my rescue dog that I have had for eight years. He is doing very well on this medication and has lived more than two years longer than expected.

I spoke with customer service rep Alexis. She extremely polite, courteous and respectful. I felt she went the extra mile towards customer satisfaction and resolved my issue completely. This nice lady represented PetMeds in an exemplary manner.

I contacted again after getting an email from support telling me they'd be happy to apply the promo & the manager honored it & gave me even a greater deal. Thank you for fixing this.

I was not expecting them to pick up so quickly and was very pleased that she already knew who I was and what my order was, probably by my telephone number, by the time she picked up my call. I had to have an appt that day for my dogs and they were able to send it back over to my vet's office, and I am now awaiting my vet's office to respond, which seems to take up most of the time-not PetMeds. Thank you for your efficiency!

There are many great qualities for Pet Meds..availability of needed products, easy website but truly outstanding are their customer serv agents! Gwen was wonderful, knowledgeable and so nice as was Dianne. Previously GIVE THESE LADIES A RAISE!!!:)

PetMeds is a great company with great customer service!. When I need to get prescriptions for my cats I always check for the best price on-line and always find it's with PetMeds. I just ordered Cerenia today and received wonderful customer service. Cerenia is very expensive and it really helps to find a company that makes it more affordable. Thank you PetMeds!

They went above and beyond to help me with a new service of teledoc for dogs that will save lots of money and time to keep my dogs prescriptions available and a better cost!! Way to go Petmeds thank you ♥!!!

Knowledgeable individual on meds and very helpful in many ways to help the customer. Very courteous and helpful in explaining on obtaining treats and other items that I would like to purchase with my current med that ordered.

Called in for an adjustment in quantity and to verify some details on my order. Though the initial wait time was about 8 minutes, it was absolutely worth it for the level of customer service I received from Jontaya! She was efficient, knowledgeable, personable, kind, and honestly fun to talk to while handling my concerns. She was able to address my issue, make the necessary adjustments, and did it all in under ten minutes. She just made me a customer for life!

Great experience! The associate (Pamala) was very helpful, professional and kind. She answered all my questions and was so easy in helping me make good choices. Thank you Pet Meds for your customer satisfaction!

Don't use them! Placed an order for one year's worth of meds for my 2 dogs. Cost $495 with discount. That amount was charged to my credit card. Got 6 months worth in the mail. Checked my credit card and they took off the original charge and then charged $362 for 6 months worth of meds. The previous order for the same med for 6 months was approx $250!! When I talked to them, they said they had nothing to show that I had ordered 12 month's worth. So they either lied when I ordered, or they changed it and lied about that. Will never, ever use them again. They are dishonest. Beware!!

When I googled the insulin pen, another company came up first. Their customer service rep was horrendous and offered no help. I was stressed and worried about my newly diagnosed diabetic Havanese. Well… Layla on the end of the line at PetMeds to the rescue!! Everything is ordered, prescriptions sent by mail, meds will be here this week. I can’t thank you enough.

Terrible experience. Placed an order several days ago and was told it would be shipped overnight, which I was happy to pay for. Getting Vet approval went very poorly, resulting in my having to make several extra phone calls and the folks at the Vet hospital sitting by their fax machine waiting for PetMed. Called PetMed and once they called me back (after a while) they put me on hold so long that I finally just gave up. When they finally got it approved they sent the order out by regular UPS, which is taking 5 days. We still don't have it and are going to have to drive to a hospital to get the medication tomorrow, as we have run out. Plan to send the medication back to them if and when it ever arrives. What a drag.

Cheryl handled my situation quickly and efficiently. She was able to change my auto ship date which I wasn’t able to change on my computer for some reason. I have always received great customer service reps at Pet Meds. Always. Thank you for hiring such great people who demonstrate true care.

Back in early 2019, I ordered online some meds for my German Shepherd using a card that I don't use at all. About 1 week later a movers guide showed up in my mail, apparently a worker at the Pet Meds warehouse who has access to the credit card orders, used my information and card to change the address for all my mail to their address. Ironically it was an address 15 miles from the Pet Meds warehouse.

When it works it’s great but I have had 3 issues with PetMeds and am moving on. I noted earlier this month I had not received any notification that my pet’s meds were not shipped. When I accessed my account I noted that there was no December shipment scheduled and the next shipment was January. I updated, manually scheduling the December shipment and received an email stating that it was updated. Today I look and again no December delivery. I called and was told of a “glitch”. I do NOT recall receiving any notification email or text referring to this “glitch”. Terrible service since this is the 3rd issue I have had. One of the other times the system had cancelled my subscription and no one could explain why. I should’ve received an email and text explaining the issue and an expedited shipment. Would not recommend PetMeds to anyone at this point.

I paid $20 for overnight shipping because my cat ran out of antibiotics and none of my local pharmacies had it in stock. This order was placed on Friday. It's late Monday, and I still haven't gotten it. Meanwhile, I've been on hold with the stupid music on the customer service line for half an hour and it keeps saying "Your wait time is more than 10 minutes." You can't tell me the wait time hasn't gone down, this entire time??

Despite my vet's office calling and confirming that 1800PetMeds would accept a faxed prescription (and after it was faxed twice), the company refused to fill my order. When I called and spoke to a rep they kept repeating that my vet's office said I had to go pick up a physical Rx and mail it. Would not acknowledge that the vet had faxed the Rx multiple times. Very poor customer service.

If you care about your dog don’t use their service!, My has gone 5 days without his meds that I paid for last week and every time I call they tell me they are coming tomorrow, I still don’t have them. They didn’t even offer to refund my money. This is no way to treat customers.

I needed medicine for a kitten with ringworm. The medicine that I ordered for this kitten has still not arrived, which is honestly infuriating. If you can, please order your medicine for your animals from somewhere else! It is not worth it.

Company sucks. Cancelled my order without notice. Unhelpful, rude customer service. Happy to take my business elsewhere. I suggest others do the same unless you simply like disappointment. Definitely not recommended.

Their auto-ship is a joke. My senior pet was without meds because they failed to ship as indicated. Then, the best they could do for overnight was it would probably get here in 3-4 days. Customer service was awful. Ridiculously long hold times too.

I have ordered dog meds three times through PetMeds. Every time they screwed up the order. 1. They said they shipped the order but didn’t. They did bill me though. 2. The pharmacy acknowledged they had the vet order for the med. Five days later the pharmacy told me they never received the order. My vet had to submit the order three times. 3. The pharmacy filled my med order and billed me. A week later they filled the same order again and tried to bill me. You have to watch this company closely.

Terrible customer service. Sept. 30th called to renew a prescription and held for 21 minutes. They need more help or staff.. Finally called Pet Smart and was answered within 2 minutes. Good prices but TERRIBLE customer service. Maybe they should at least get a CALL BACK program if they can't staff enough.

Petmeds did not send the right med for my dogs, so I found them on a different website, shipped the wrong meds. PM sent. This happened 4 1/2 months ago. I’m still waiting for my $250 refund! I will sue Pet Meds if my refund does not arrive tomorrow!

Contacted Petmeds months ago about a return/refund and was told "could donate items." Expecting a refund I donated instead of returning. Realized Petmeds never refunded even after months. I called them then, sent email. Received another email from petmeds told to send all info because "no account found." I send info. Then receive an email "call about refund." I Sent info and photos.. Petmeds email "call about refund."..Finally I call for 3rd time after sending info and photos twice of items told to donate. "Sorry, now it has been over a year"...They got me for hundreds.

I had my dog's meds on autoship. The first month they came. The second month they never shipped so I had to call. The third month I got an email stating they’d be shipped out in a week. Two days after they were supposed to be sent I checked the site and they weren’t on my saved list anymore. I called them and they said they had been discontinued so they deleted them off my list and never contacted me. This was a seizure medication that was super important. This company is horrible.

I ordered medication for overnight delivery on a Thursday night and I won't be getting my package till 5 days later Pet meds refused to refund the overnight shipping charges and I was told I will not get a refund if I want to cancel the order because it was shipped. They didn't honor their overnight promise at all and refused to help in any way. Great business practice. I won't ever give them my business ever again.

Order a de-wormer for my cat on August 30, 2024. PetMeds does not provide any tracking information. I have to hunt for the order confirmation email. When I finally am able to log in to their site, it shows the product having shipped on September 3 and scheduled to arrive on September 9!! For four tablets!! At a shipping cost of $5! They overcharge for shipping and are very slow in shipping.

I was waiting for the refill of my dog's medicine. Once the vet approved the med, Petmeds supposed to ship the medicine. It was passing the days, I was almost without medicine, and the shipment wasn't arriving. I called SEVERAL times and they would answer that they would ship it overnight. Even though I explained my dog is suffering, they wouldn't tell me that they are out of stock! So to get some pills from the vet. They just were holding me not to lose the sale. SHAME ON PETMEDS! THEY JUST LOST A GOOD CUSTOMER. They just didn't want to lose the sale even though my dog was in real pain!

Their shipping is ridiculous and is ALWAYS late/delayed, even when you pay for expedited or overnight shipping. When they transferred from FedEx to UPS the entire operation went downhill. My dog's life saving medication has been multiple days late multiple months in a row now. And all they do is apologize and refund the order. No one ever makes it right or gets the medication to me on time. If this was a child I can guarantee you it would be a different situation.

I ordered Revolution for cats on July 6, 2024. Today, I call 1-800-PetMeds for I have not received my product and it is now 7/16/24. After waiting on the phone for 10 minutes I finally get someone. She tells me my product is shipping today. That means it will be another week before I receive the product. I find this to be terrible customer service.

I ordered my cat his kidney meds on a Saturday, the only shipping option was $20 for one day shipping, by Tuesday I finally get an email saying they’re just now being shipped. I really wish there was another shipping option other than that.

Ordered the morning of 5/18, called on day 3, 4 and 5 looking for shipping information/tracking numbers. I shipping labels was generated very late on the 5th day, and my order didn't ever reach the shipper until the 6th day. It is now estimated to take 11 or more days for me to receive. I've had to special order from another semi local vendor in the mean time resulting an more than an hour round trip to pick up. This was absolutely false advertising and they should he held accountable.

I ordered on a Friday, Wednesday I had to call, my order hasn't shipped yet. Approval was sent that Friday from my Vet, today, Thursday, I get a tracking number and it's not a valid number... What the heck?

1-800-PetMeds has degenerated SO BADLY during the last 2 years that it's unbelievable that it's the same company I have worked with for nearly 15 years. They constantly fail to deliver heartworm medicine, they struggle with vet verification, they screw up orders -- They are TERRIBLE in 2024! Now, their customer service department gets so many complaints. They make you wait nearly 30 minutes just to speak with an agent! I cannot believe how horrible this company has become in such a short amount of time! Avoid working with this company until they straighten up their business-- Overall Performance Grade given: - F.

Delivery of Medications on time is very unreliable. My shipments are regular shipped several days after they inform me it will be shipped. Ex: I get an email saying that it will ship 4/15 and doesn't ship until 4/19 then takes about 5 days to arrive. I have a reoccurring Monthly order for 32 days' worth of medicine. I typically run out 3-4 days before it arrives.

Being a customer for over 10 years, I am wondering what is going on with this company. My dog has Cushing's disease and other issues and I have autoship on 5 different medications. While I was moving houses I actually saw that I was starting to running low on meds, but somehow thought they would arrive. To my surprise checking the website, the autoship was marked OFF, after waiting for 40 min to talk to customer service, they said they would ship it overnight and had no explanation why status was changed. They even charged me the overnight shipping. Today I had the same, autoship did not work for the second time. I am considering to stop and move to another veterinary pharmacy.

I purchased medication from Petmeds Feb 9 2024. When I order I expressed my concerns about shipment so I paid for 2 day shipment. I called them numerous times, emailed them at two different emails addresses and told them to cancel. I receive medication today march 14 2024. I already purchased from my vet. No call explaining the delay of shipping.

I will never order from PetMeds again. The prescription took over three weeks to arrive. Incredibly long wait times for chat and phone were useless since they said it was an issue with the USPS. I finally had my Vet call in the prescription to a local pharmacy.

1-800-PetMeds over the course of two years I don't think ever shipped anything on time. Worse, most items, foods in particular, are drop shipped and 800petmeds has no control and often doesn't even know what is going on. The final straw is that their internal systems are hopelessly screwed up. They often just skip shipments without notice when they don't have or can't get an item, no notification. The autoship system will not only skip, but also double fill and double charge you. That's the final straw for me. If you dare complain they ignore you and block you on social media. I will never do business with these people again, it's just hopeless.

I recently got a dog for my daughter and have been purchasing supplies for the new dog. I came acrross the Pet Meds' website and found some items that I have placed orders for over the past week. Today, I went to place another order and found an error code on the website that said to call the 1-800 Pet Meds' number. After calling the number, I was transferred to a supervisor, who said his name was "Jack". He told me that my orders were cancelled and that I was not welcome to purchase items from his company. I inquired as to the reason and he said that I had multiple accounts with PetMeds. I told him that I have never had an account with PetMeds in the past and have only created an account within the last week, since this is the first dog that I have ever owned in my lifetime. However, he continued to say that I had multiple accounts and that he would not do business with me.

Our dog passed. My wife called up customer service to tell them to cancel the subscription & that our dog passed. 1.5 months later another shipment came. My wife called them a second time and begged them to stop sending shipment but Instead of canceling all future shipments the customer service rep only suspended shipments.

I just received the meds and the quantity in the bottle looks very little. So I decided to count it this time because we've been short on meds lately when we ordered and ALWAYS have to go buy some emergency meds from the vet which cost almost $7 each pills! So I counted and I only received 50 pills when I ordered 90. I am short 40 pills!! I am very disappointed and now I'm wondering if all the other months that I ordered is missing because I never counted it and my dog is always short on pills.

I cancelled an order THREE TIMES this week (April 2023), and the status changed back to active all three times. I emailed them. I texted them. I tried to online chat with them, but no one ever answered. I called them on the phone and talked to an extremely UNhelpful representative, who even called me by a wrong name during the call.

I ordered a bag of dog food on a Thursday advertised as 3 day shipping. Order confirmed. Recieved another email the same day that I needed to verify the order. I called immediately and rep said All is good and it will be shipped tomorrow morning (Fri). I did not receive an email confirming this so I called Sunday morning. It still hasn't been shipped. There's nothing they can do. He told me to go buy a bag of dog food at the store while I wait for it to arrive in 3-5 business days. Dog food is expensive these days, and I only budgeted enough for one bag this pay period. It feels like they didn't even care.

Ordered items for my dogs on Dec. 2 2022. Was told they would ship on Dec. 5, they didn't. Called again. Was told items would ship today Dec. 6. They didn't. Was told today items were out of stock and they would ship what they had tomorrow Dec. 7 and was disconnected by Carolyn in customer service, cancelled entire order, by a way of comparison I ordered items from Chewy on Dec. 2 and they arrived on the 4th as promised.

They compounded my dog's eye med. As per usual, I mailed in the new rx. Called to follow-up and they told me they no longer compound the med and that they sent an email telling me so. One email? I get multiple junk email from 1-800-petmeds daily! They should have sent letters! They promised to fax over the rx to another pharmacy. I have called with new pharmacy fax number 3 times already and still they have not faxed it over. Now I am on hold, waiting to see if they will mail me back my original rx. It's been over 10 minutes waiting. THEY SUCK. AVOID!!!

Tried a new vet with a telephone consultation. He recommended two prescriptions. I called them in to the customer service department, gave them my information and the vet's information so they could get the rx approved. They took two prescription information that I gave them and sent one to the new vet and the other to the existing vet that we have been using. Did NOt want the existing vet to know that we were trying another vet. 800 Petmeds made sure that the existing vet was aware that we tried a new vet. Will NOT do any future business with 800 Petmeds. They are not trustworthy or competent.

They were fine in the past, but this time I had 3 vets entered and selected the 2nd one. I recall looking back to be sure the right vet was selected. A few days later, I get a call from the 1st vet, that they haven't recently see my dog. At the web site, it had changed vets. I canceled that order and carefully did another, with the 2nd vet. The next day, it had also changed to the first vet.

Don’t waste your time trying to save a buck with this company. It’s not worth the hassle. I placed an order this morning at 7:45am. Was told a fax would be sent to my vet for approval. I gave them my payment information. Was told I would have my pet's medication by Monday. 4:55pm rolls around and still no confirmation email, nothing to indicate order was placed and on its way. I called back & they said my vet did not reply. My vet never received anything. They also Had all the wrong personal info on me I had updated with them this morning. I told them to cancel my order however I cannot trust they will do that since customer service is sketchy. I placed a “do not pay this merchant” with my bank. Never again. If you choose to order with them good luck.

Worst place to get medication for your pet. They don't follow Dr's prescriptions, directions and won't request written prescriptions. Verbal confirmation over the phone can leave room for error in properly administering your pet's med.

I shopped around different online pet pharmacies to always get the best price and every single one (ESPECIALLY the one my vet uses or owns) the price always goes up after the 1st order. The last time I ordered it went up $3 in 1 month!! 1-800-PetMeds has a consistently lower price & don't go up. In March of 2020 I paid $54.91 & this month August 2020 I paid $51.68 (I actually ordered 2 months for a total of $103.36). ln Feb 2020 I paid $83 for 1 month & the last month I ordered from my vet!! I'm not talking a little money...I'm saving $30 A MONTH. It's insane that we just want to care for our beloved pets and the vet wants you to buy from their supplier or them and they make it so difficult for some of us to pay for our pets health. Of course my vet also don't want send a fax prescription which is a 2 hour drive for the round trip to pick up a paper script for 3 months if I am lucky.

Pet Meds are expensive if your source is your vet (at least my experience is). I always get great deals with petmeds.com and they usually deliver before the expected time. I am a fan and I will always purchase from them. Thank you Petmeds!!!

My dog is on Antibiotics for kidney disease, when our vet told us to renew the prescription for another 12 days I ordered from Pet Meds and agreed to the $19.99 overnight charge. Nervous late afternoon the following day I called and was told by a woman that she could not understand why the order was not put through! I had to drive 40 miles each way to our vet to get a couple of tablets to cover until (?) the order is received. They offered to do away with the overnight shipping fee and a $15 credit. When I protested that this offer was insulting. I got an email from them telling me how reliable they are and to give my dog a kiss from them. There is a certain part of my anatomy that they may kiss.

Trying to play middle man between my Vets office and 1-800-PetMeds simply to order **... I'm in my Vet's office when they received the document from 1800PetMeds, Vets tells me as I'm walking out the office they they've already signed and sent it back. End of business that day and 1800PetMeds still shows my order on hold. Go to call them up to ask why they haven't released the order yet and if I can pay for faster shipping. However after sitting on hold 10 minutes... 15 minutes... nothing. Shot them an email with my order number, questions I had, and my contact information - nothing.

Ordered from the website 3 different times. Each time my order did not arrive. Checked my email to discover my order was on hold due to "payment needing to be verified." I thought there was an issue with my payment method as I used PayPal the first time. Switched to credit card and got the same error/hold status, stating I need to call a 800 number to verify my payment. I've never heard of this practice when ordering items online. This is not a standard practice when ordering items online, it did not sit right with me and made me feel like something was wrong/fishy with the company. Canceled the order and ordered from Chewy.com without any issues.

DO NOT USE 1800PETMEDS! You may or may not get your pet's meds. The customer service is rude and doesn't care if your pet is suffering while they continue to not ship the meds your pet needs. There is no confirmation of order, no tracking number, nothing. They will take your money fast, and then wait weeks to send the medications your pet needs, if you ever get them. Please don't make the mistake of giving your money to this awful business, YOUR PET WILL PAY THE PRICE!

I had an issue with a prescription for my dog. The error was with the vet, and when I called 1800 pet meds, they took the time to research the issue and then called the vet to straighten out the problem. As a result, the prescription was filled and shipped the same day I called. I was never placed in a queue and spoke to a real person within seconds of my call--no options to choose from, just a direct connection to customer service.

Doesn't show shipping charge till after you check out. They if you cancel order immediately (within seconds), they'll show canceled, but still send order. Run! They have Vaseline out and are waiting for you!

First, this company does not acknowledge orders. Most reputable companies send an email and follow up with shipping info. The label on my product indicates it was filled 11/4 19 yet I just received it today, 11/19/19. Sorry but this is 2019 not 1960. Nearly 3 weeks is just too long for me. I will not order from them again.

I bought my cat some ** transdermal gel which is used to treat hyperthyroidism. When the packaged arrived it was in a box that had an ice pack in it. Which is nice but but confusing because it's not like it's the middle of summer and I've never heard of transdermal gel needing refrigeration. Then the syringe says oral use only. Transdermal gel is not oral medication, transdermal literally means through the skin. I ended up having to call customer service three different times just for them to confirm that it does go on the ear and to disregard where it says oral use only.

I always buy from 1800-PetMeds and this one time they forgot to ship an item. I called. They were very helpful without asking they Shipped out the product overnight!! Free of charge! Great company. Highly recommend.

I placed an order online for non-prescription flea medication. A couple of hours later I receive an email that I need to call to verify my information. I use Live Chat to ask what the issue is. I was told it was not a payment issue but I still needed to call in because they needed to verify my information. WHAT?? I have never had to do that when placing an online order with ANY company. I canceled my order and gladly paid a few bucks more to order from Chewy without the hassle. That is the most ridiculous thing I have ever heard. I will not be returning as a customer.

I have been using PetMeds for over two years and always experienced them to dependable and also learned they are affordable medication! Our dog is on life long medication and so I appreciate their excellent business practice!

I ordered two pet beds from their site two weeks ago. I’ve been calling for the last five days to see where order is. They keep telling me it’s shipping today and we will send you a tracking number. They never ship it or send tracking number. The customer service reps are rude and could care less. This is the worst company I have ever dealt with. Incompetent staff and poor service. Their website says 3-5 day shipping. It’s been 14 days and they can’t give me any answers. Stay away from this company.

I made overnight order. It never came the next day. It never came the next day. I called. The woman took the extra 19.99 fee I paid for overnight. She said I would receive it today. I did not. I called. It had not even shipped out!!! I was confirmed by email four days ago. Then by a person yesterday that for sure I would receive the item today. After two confirmations, a total fail! I do not trust anything this company says or puts out. How can you? The customer service person kept acting like I should know they were in FL & it was a time thing. I don’t believe they had the product to ship out & were stalling making excuses. This is a very bad quality in a company. Do not trust!

Yesterday I ordered Advantage II for both my cats and my dogs. At check out I confirmed with a payment of $97.97 but $131.52 was taken from my bank account. That's $33.55 more than what I confirmed at check out. This is upsetting as I am on a low income. I wouldn't have ordered if the price was $131.52 at check out.

It took 40 minutes of customer "service" objecting and twisting pricing numbers before a $10 discount was offered as a "one-time courtesy". I wouldn't patronize this Company...I was disgusted. Other companies appear to have much better regular pricing without all the self-serving nonsense of advertised percentages off and "discounts".

They send me an email for reordering 2 prescriptions. I get a call a week after confirming the order and the pharmacist tells me that I am ordering 1 of them too early! How am I doing it too early when they are the ones sending me the reminder to order again? Then the pharmacist had me count the remaining pills I have. When he finds out I will need more in a week, he questions me about it like I am misusing my 18 year old dog's meds. My dog takes 1 piece of a pill every 8-12 hours (or as needed for pain).

** oral suspension. My cat was prescribed this for chin acne. It is an oral liquid. She could hardly tolerate it and was very uncomfortable and drooled horribly. We quit using it after 3 doses. We very carefully followed veterinary instructions.

I mailed in prescriptions from my vet. It took a month of me calling every week before they said they finally had them. I then placed an order over the telephone for ** and **. They only sent the **. Had to call again and they said they didn't have the scripts for the ** even though all scripts were mailed in the same envelope. They finally found the ** scripts. In total, I must have called them over 10 times just to finally get all of the scripts mailed to me. Using PetcareRx next time (also, PetcareRx prices are cheaper).

I went back to them to refill medication for a second time. The first time they got the vet's approval. The 2nd time they DID NOT. This is absolutely horrible, they could have endangered my dog. I learned this contact that for another reason.

The vet prescribed **. They say, he, "Use this and find where your dog is stable. It may take a few years off her life, yet, you want to make her comfortable." My pitbull was experiencing massive skin issues! In fact, the vet thought it was cancer because it was so bad. My pitbull gained ground on **. Then my pitty named Sady was having breathing issues on ** and I was looking for a more natural healthier alternative.

I would give negative stars if possible. I placed an order over the phone for both of my dogs. The woman was friendly and I explained I went to VetCo for their checkup and vaccines. Vets are very expensive and VetCo was a huge savings. However, they are more like a traveling clinic - not an office. I took their receipt, which was all I got, and the prescription is part of that receipt and placed an order with 1800-PetMeds. I need to board my dogs for my daughter's wedding and I need this receipt. I asked if I could send in a copy. After 10 mins on hold and conferring with the pharmacist she said "yes". They took my card card info, gave me a confirmation number and placed my order.

I just adopted a dog and the Shelter sent me a coupon for 20% discount for Frontline meds. After I was in the 1800-PetMeds' site the coupon was worthless because they were giving me a 30% discount and because of that the smaller discount was denied. After I bought the product I decided to check the same exact med. on the Petsmart site, it was about $4.00 dollars cheaper and with no discount. I went back to the 1800-Petmeds receipt and I realized that they had inflated the price by 30% to then give me a bogus discount of 30%. It is obviously an intentional Scam to lure customers to the site with a coupon that will be denied for another "better" coupon that works but doesn't save you a cent because in the end you're paying more than Petsmart.

I have a huge problem with this company's email advertising and I won't order again because they make you feel guilted in spending your money by stating "Don't wait until (my dog's name) can't walk" and I'm directed to buy a certain product when my dog doesn't have that problem. Every month I get tons of emails stating it is time to buy flea products with an increased price, a bogus coupon to which you think you're saving but you're not, and a shame me into buying a product because of what may or may not happen down the line. I contacted the agency and all I heard was, "We will looking our advertising," and I got no response re: the coupons.

They raised their medication prices RIGHT before their “first ever 30% off sale”, so you’re actually getting a 20-22% discount. I purchased from them before with a 25% off discount. When I went to purchase the exact same meds (and same amount) my total with a HIGHER yielding discount was more. Why? Originally they had the price of the meds marked at $57.67. Right before their phony “amazing sale” they raised the price of the meds to $67.11. Their current 30% off everything sale isn’t honest at all. It’s just a weird marketing scam, so the company can dishonestly earn a couple more bucks off their customers. Incredibly shady.

I wish I would have read these reviews before I ordered through 1800-PetMeds. I received several emails and phone call advising me they did not get approval from my vet yet. I called my vet and they said they approved medication on 3/9 and it is now the 3/12. I called 1800-PetMeds, spoke to two different people, who said no approval from the vet. Someone is not telling the truth.

This will be very concise and direct. This company inflates prices then has sales that simply bring the price to market value as compared to other retailers. Luckily, I've been able to identify this scam before ever having to experience some of the other issues I've read about. Just save your time and money and use Amazon or a local Pet Supply Retailer.

I GOT A DAMN CALL AND SAID my order was being held up... again. I called and was told that you had the first fax via a phone call on Friday afternoon and that the order would go out on Monday. I had the vet office fax it in for the second time on Friday before I phoned. They said they had confirmation that it was sent. So pissed off when I found out you had not sent the order as you said. Now you are closed for the time I am addressing this issue again. It is over one week since I placed the order.

I have heard a lot about PetMeds and figured they were a legit company. Boy was I wrong. I placed an order for flea control for my dog. So far so good. The next day I received a confirmation that my order was okayed. The very next day I received another email informing me that my Vet refused to authorize the order and they had instructions what to do next (I kept a copy of PetMeds confirmation email). Unknowing to me PetMeds had already taken out the money from my account the instant I ordered it (without confirmation from my vet). Ok, I called my vet to find out why they did not authorize it. They told me that they did not do business with PetMeds because they had caused many problems with other vets including having to fight for their license.

Purchase price was refunded and I was told to discard the pills.

I placed an order for a year worth of Revolution and Credillio. They charged my credit card $353.35. Then decided they didn't want to give me a year's worth. They charged my credit card another $262.00, for 6 months worth of meds, without my permission, and then called me to get permission. I told them to cancel the order and not charge me, because I did not know they had already charged me twice. They told me that my credit card was being denied. It turned out that I was now over the credit limit on my card and the credit card company froze my account. The woman put me on hold and then told me she had talked to the pharmacist and the pharmacist would make it so I could get all the year's worth of meds that they sold me in the first place. I was transferred to Mario and Mario couldn't get my card to go through either.

Our vet wanted to charge me $300 for an antibiotic for our dog on top of the $178.00 vet bill for a UTI. I am on limited income and I called them and was able to place the order with them. My vet approved the script next day and they are even waving the overnight fee for me. The price was also reduced by 90%!!!! Thank you 1800-PetMeds. You will always receive my business.

Placed order on 11/26. Vet approved. Got notification from PM that they hadn't. Called vet to ask them to call PetMeds. Shipped 11/29. As of 12/10/18 not received. Website said 3-5 days. I have emailed twice from two different emails with order number. No response. Get emails selling more product. Received email asking how my dog is feeling. LOL. Cust svc. blames holiday mail. Amazon gets me my things in 2 days via USPS during the holiday season. Meds being overnighted after I called. Waiting to see... Will probably not reorder. Will try another service.

I recently TRIED to place an order for a number of prescription medications. Received multiple emails from 1-800-PET-MEDS stating my order was on hold as my vet had not faxed them back. After confirming with my vet that they had faxed in the prescription twice previously, I asked them to please try again. Third time was the charm. Or so I thought. Then I started receiving emails from 1-800-PET-MEDS that there was a problem with my credit card. Funny thing is, my credit card company, when called, confirmed that multiple (more than one) temporary authorizations had been placed on my card by 1-800-PET-MEDS and all within an hour's time.

Placed an order for Revolution in September that was delayed due to Rx needed to be mailed in. Called in to follow up since a hold had been placed on my funds for the order already. Someone called me to tell me the Rx for was a different size and they changed the order to coincide with the Rx weight and would ship it that day. Another hold for this new amount was placed on my account and still no order - after they called me!

I recently had to put my 3 cats on monthly meds and it was pretty expensive getting it from my vet. I decided to give 1800-PetMeds a try. They make the call to the vet - all you do is place the order. The communication is excellent, my prescription was ok’d by my vet and the medication was at my door within a few days at half the price. I am very happy and will recommend them.

I ordered ** from PetMeds after my dogs would not eat the generic heartworm medicine I'd gotten from PetMeds last time. They wrote and said I needed a prescription from my vet; when I wrote back and said there should still be enough on the last prescription, and if not, to spread the order out among my other 2 dogs, they did! In less than an hour. I hated the idea of going back to my vet, or losing the discount for 12-per-box and getting the 6-per-box instead so they could spread the prescription out. They gave me the 12-per-box price and didn't have to. I was having a bummer of a day and this really helped. So far I have found them very good.

1800-PetMeds stole $98 and claimed it was a pre authorization but it was a full charge. They claimed they needed my CC information again to call my bank - since they do not see the charge. I do not feel comfortable giving out my card information to a company who has already fraudulently used it. I am now fighting the charge on my end. Do not use this company. Horrible customer service and do not have good business/accounting practices in place.

Had to give 1800-PetMeds a shout out; they always come through with a great attitude and helping hand. Each and every customer service associate is attentive, asks about my dog (by name), and seems genuinely happy to be doing their job, which is rare with most companies you have to reach out to nowadays. I honestly won't go anywhere else for my dog's arthritis meds; the price is great and the experience the employees provide can't be beat.

I placed an order for pain medication for my dog through 1-800-PetMeds on the 13th of May. My vet affirmed the order the same day and payment was authorized on 5/17. 5/23 called to find out where medication is... have to send ot out... so much for 7-10 days... They stated that they will upgrade to overnight for free when they fill the prescription. Noting... see a text from my bank on 5/30 that the charge has been shown up on my account... still no product... Never again... Will call to dispute charges and find someplace else...

I placed an order for pain medication for my dog through 1-800-PetMeds on the 9th of May. I received an email that I would need to provide a paper copy of the prescription from my Vet or my Vet could fax over a copy of the prescription. I mailed a paper copy of the prescription on the 11th of May. I contacted PetMeds by phone on the 18th and I was told that they will upgrade to overnight for free when they fill the prescription. That should've been my first clue that something is wrong with this company. I didn't even ask for the upgrade.

We live on a farm and it's necessary to have flea protection for our cats, especially since one is a barn cat that goes in and out as he pleases. Customer service is outstanding and our products arrive quickly. We receive coupons via email and that is super helpful with multiple cats. All three of them can be protected during flea season and we don't have too much pressure on the wallet. Excellent company. Worth buying at.

This is the first time I have ever ordered my dog's prescriptions online. I am out of town for a while and needed the medicine and my vet said they would call into any of the online pharmacies and it could get delivered to me. Well I placed the order and they contacted the vet. The vet took a few days and this company sent me a notice that the vet had not responded yet. I called the vet and they verified that they had received the request and would do it that day. My order was filled and I received it in 2 business days. I would not hesitate to go back and use them again!

I recently ordered heartworm medication for my dog from 1800-PetMeds. One day after placing the order, I received an email that my previous vet had not authorized the prescription. I called a customer service representative with 1800-PetMeds, notified them that I had changed vets, and asked if they could contact my new vet for authorization. The representative was extremely friendly, fast and efficient. She removed the charge for priority shipping due to the mix-up, even though it was my error. It is refreshing to interact with a company that prioritizes customer interaction and satisfaction!

I purchased a generic medicine for my dog instead of the name brand. 1800PetMeds reached out to me proactively to see how the medicine was. I responded to the survey saying that my pup didn't like it so I wouldn't be ordering it again. As a result of the survey, they sent me an email offering to replace with the name brand. All I had to pay was the difference in price between the two medicines. I will continue to use 1800PetMeds for all of my pup's needs!

Petmeds has won me over for a customer. I let myself get too low on medicine before ordering and my prescription was new. I called Petmeds late in the day (they verified my prescript and shipped my order that day - 2 days later it was in my mailbox). The day after ordering I realized I hadn't ordered the correct quantity of pills. I called to see if my ordered had been filled yet, it had, but Petmeds shipped me the extra pills and gave me the same discounts I had received on my original order. Petmeds customer service is the best around. Polite, friendly, and eager to make a happy customer. I was cautious about ordering online and had done my research to try and make sure the medicines I was getting were real. Petmeds filled all of these needed requirements. My total experience with Petmeds was excellent.

These people, located in Del Ray Florida say state law does not allow faxed or phone called scripts from the doctor. The other two vendors from Florida do both. When you send your script in the mail it takes them 2 weeks to process it. I cancelled my order, called another vendor and the new order arrived three days before PetMeds even got my order. Oh and they charged me for it even though I had cancelled the order a whole week before.

This used to be a good place to get dog medications, but NOT anymore. Too much conflicting info. I placed an order and there's no record of it...first they say there is no order, then it was cancelled like I requested, but I was charged TWICE. I was told there were no more refills, then someone else said I had one left. They also charge separately for items in the same order! You pay extra for overnight or priority and they send first class? Previously, I mailed them a script...they couldn't find it, claim they didn't get it, etc. I have PROOF that they did. After 18 years of doing business with them, I'm DONE! Tired of the aggravation. I'm also reporting them for FRAUD on my credit card because I was charged. AVOID THEM AT ALL COST, not sure what is wrong with these people, but something is!!!

5X flea treatment - This is my third time ordering this flea tick mite treatment for my dog. I order usually in 3-month boxes. This time I ordered 6 months. The more you order the better the price. The quality of this treatment is excellent it. Before when I was using all the other name brands I was at constant battle with mites and fleas. I HAVE NEVER HAD ANOTHER PROBLEM since using this. It is the generic form to Frontline and is exactly the same and way cheaper. I will not get my dog treatment anywhere else other than 1800-PetMeds. It is fast delivery and the packaging is always secure in a sturdy box and she even gets a Milk-Bone with her package which is so sweet. She enjoys seeing her box come. Thank you 1800-PetMeds. Talk to you soon for another order.

I ordered this prescription item for my elderly dog and much to my distress my beloved Sandy died shortly after the order was made. Not my first order with them. I always use them for the best price and free shipping. Never had to use customer service before and knowing this was a prescribed medication I thought it would be hard to return. They were so thoughtful and considerate that they brought me to tears. The gentleman at customer service told me, not to worry about the medication and gave me a full refund and told me to donate the meds to my local animal shelter. THEY HAVE A CUSTOMER FOR LIFE, not just the refund and the condolences but they also followed up with a e-mail. Great customer service.

I made a purchase of a 3 month supply of their "generic" cat flea treatment for cats, and it cost a total of $32.61. Purchase options to pay included various debit/credit cards, along with "PayPal" & "PayPal Credit" as well. I chose to pay by "PayPal Credit". I have excellent credit, and have made many purchases by using "PayPal Credit". I was sent an email within a few minutes after my purchase asking me to call their customer service number. I called them and they informed me that the purchase was denied. They said they needed the security number on the back of my card. Well... "PayPal Credit" does not have a card (for online purchases). I have used "PayPal Credit" for a few years now and NEVER had an issue.

I purchased flea medicine for my cat. I may have gotten it at a fairly decent price but I am very unimpressed with how slow shipping is. I have no plans on ever using this company for any of my pet medication needs again. I will just go with the new vet I found recently for everything. Sorry 1800-PETMEDS. I only give a company ONE shot to impress me and you blew it.

I have ordered from there for years and never had an issue. I ended up not needing a product and needed to order something different. I contacted their support, It was super fast, got a refund and got the new order taken care of by the agent who was super friendly and efficient. They are not requesting me to send back the products that I am not needed, asking instead that I'd give them to a shelter. Amazing culture and support. Thank you.

I called to make an order with a discount code that they sent because I am a loyal client for 6 years. The person taking the call charged me at full price and also charged me with the discount (by the way the wrong discount but that is another story). I called to dispute and they left me on hold for over 30 minutes, then started arguing with me like it was my fault and at the end, they did nothing for me. I had to call my bank directly, spend another 45 minutes on hold and they finally helped me. 1-800-PetMeds did not even call to follow up so PLEASE DO YOURSELF A FAVOR AND FIND ANOTHER COMPANY THAT PROVIDES THE SAME SERVICES.

I placed an order with 1800-PetMeds and received an order confirmation email stating I would receive another email when the order was shipped. After waiting 1 week and the payment taken out of my account I emailed the company as to why my order hadn't been shipped and the company responded with a request for my CVV # again over the phone. After refusing to give them this information the representative said they were cancelling my order. I immediately contacted my banking company and they confirmed the money had been received by 1800-PetMeds so they opened up an investigation.

1800-PetMeds Makes Me Mad. I became a customer in June of 2017 with my first order placed. I used the debit/credit card I always use in placing the order. I have lived at my current address for over 7 years. I received an email the next day to "call as there is a problem with your order." I called. They asked me to "verify the address on the credit card" and to "verify the CCV code on my card." I did so with a call.

I'm a new dog owner and decided to use 1-800-PetMeds for monthly flea/tick and heartworm meds. First off, I tried to order one med for one weight and the other for another weight. A popup appeared to confirm, which I appreciated but I ordered the way I did since I had a free sample from vet on one med and have a fast growing breed. Well, that stopped me from being able to place order. After emailing company about problem they said to call. I called and was informed that these were prescriptions (when did life get so difficult???) so rep told me about a generic available with exact same ingredients, ok great so I place the order.

Don't order from 1800-PetMeds! Honestly, my overall experience with 1800-PetMeds was fine. The prescriptions came in on time. I went to order flea meds again and my vet told me that they no longer fill with 1800-PetMeds because some of their medications aren't the real medicine, they're meds off the black market and have been making pets sick. Also, since they can't guarantee the authenticity of the medications or that the meds are from licensed veterinarians, they don't come with a guarantee. So if your pet got sick they won't do anything about it like provide treatment. I definitely won't order from them again. Since my vet no longer approves prescriptions from 1800-PetMeds they've agreed to price match. I really hope people stop ordering from them because why chance your pet getting sick? Hopefully officials will look into 1800-PetMeds and get exposed proof.

I have been ordering from 1800-PetMeds for about two years now. I have never had any problems with them faxing information to my vet for prescriptions - I have however had trouble getting my vet to fax back the RX in a timely manner, this always seems to be an issue. The last time I ordered my vet was taking forever to fax back the RX and my dog needs his heartworm by a certain time of the month. The vet kept telling me they would fax back the RX every time I called them and still hadn't. I spoke on the live chat with someone from 1800-PetMeds and he upgraded me to 2-Day shipping at no extra charge so that my dog would get his heartworm medication on time, even though it was no fault of theirs, and my veterinarian was the one giving me a hard time faxing the information back.

This multi-million company needs to monitor their Customer Service reps' conversation with clients. I experienced rudeness and demeaning conversation from a lady working on 05/26 around 6:24 AM PST. I was contacted because my expedited order was not shipped 2 days ago. According to the Pharmacy, my Vet didn't approved the inconsistent weight of my dog (long story). With this, I totally understand as I am a healthcare professional too (and I don't have to tell that to your CS).

I have barely placed my first PetMeds order when I have now been dealing with just trying to get my order filled for Sentinel flea and Heartgard medicine. This company acts like I am trying to get a tranquilizer and is going through EXTREME measures for a prescription. My vet has faxed over the scripts multiple times and still the pharmacy says they have not received it. This is my first and final order with this company and I will never use them again. I cannot believe it is this hard just to get flea meds. I have now finally cancelled my order due to my vet faxing the required prescription FOUR times and PetMeds telling me they never received it. First and last time I will ever use this company. I went with another company to place my order.

We ordered meds for an older pet on recommendation of our vet. We ordered antibiotic for a bad infection, rash service 2-day delivery. 5 days, the meds are still not delivered. At first we had a decent caring agent trying to help. On the next day, after the failed service still, we run into a callous agent and unprofessional manager, who actually interrupted us and yelled. No compensation for suffering pet, major inconvenience and disruption to my family life. Refund delivery only after we pressed. Complete failure of customer service. Do not order from them! Unethical, unprofessional, money grubbers!

For some reason that was unclear to both myself and the customer service rep my order had been returned to sender. When I called to get this rectified the rep-Precious-was extremely attentive and empathetic. She resent the package and added some more details in order to ensure the package would be delivered this time. She was also efficient and the whole process from dialing to getting the package resent took less than 3 minutes. I have ordered from this company many times and always had great service. I highly recommend them.

I have been using 1800-PetMeds for about a year now and was fairly satisfied with their service but they must have some sort of odd contract with Federal Express. I live in Virginia and for some reason it is taking approximately 2 weeks for me to get my order. When I looked at the tracking information it is absolutely crazy, it was actually in Virginia in about 2 days but then went to Maryland, then to WV and from there who knows. When I contacted 1800-PetMeds they said it will still be 4 more days before I would get the shipment. There is no way it should take this long to ship, I have to wonder if this isn't a gimmick to get you to pay for overnight shipping. This will be my last order from them, I order a lot of things online and it only takes this long if something is out of stock. If I were in charge there I would be questioning the service they are receiving from Federal Express, UPS seems to provide much better service.

I ordered ** from PetMeds for my kittens ear mites! We have two other dogs and realized a couple days after we got him that he needed the medication for the ear mites. Instead of paying an arm and a leg to go to the vets, I decided to try this website instead. I was not disappointed, it shipped out the next day and it took 8 business days to receive it here in Canada! Not to mention they included temptations treats and a dog bone in the package! If I ever need anything pet related I will definitely order from here again! Thanks PetMeds!

We have used PetMeds several times over the years. Most recently I ordered ** for my dog, ** for my cat, for a total of $157 (with a coupon). Our cat died before we gave him his first dose (he was 17 years old, so it was time) and I called PetMeds to see if I could return the meds for a refund. They assured me I would be credited for the amount of the ** and suggested I donate my package to a local shelter. I will. I appreciate customer service like this!

I would give them zero stars if I could. What a horrible company. I placed an order online for a prescription medication. The next day I received a confirmation stating that they were waiting for our vet to fax the prescription to them. So far so good. Get a call back from the vet the same day confirming they have faxed the prescription. Two days go by: no further feedback from PetMeds. So I log into the website to check the order status. It is shown as CANCELLED. WTF? I call the 800 number. Agent is unable to even locate the order number, cannot see it in the account order history. How's that possible? Puts me on hold for several minutes. "Oh, we found the order. The product is out of stock. You shouldn't have been able to order it in the first place. And sometimes "we" can't see what happens at the pharmacy after orders are sent to them."

I recently ordered ** from 1-800-PetMeds and later found the same item to cost significantly less at Valley Vet. In response to a satisfaction survey from 1-800-PetMeds I commented that although all other factors were equal, I could not recommend PetMeds due to the lower cost of the medication at Valley Vet. I soon received an email explaining that PetMeds would match prices and a second email refunding the difference. I am astonished. I never expected a response let alone a refund. Kudos to 1-800-PetMeds for excellent customer service!

I ordered flea medication for my cats on Sunday. I used a coupon code that was directly on the website for 15% off and paid $13 to have my items express shipped. My items never shipped the following business day, Monday, so I contacted customer service on Tuesday regarding this. I was guaranteed that I would get the medication the following day, Wednesday. I was told that immediately after the items shipped I would get confirmation. I did not. The items still did not ship so I called once again and was told my order had been placed on hold because of the coupon I used. I canceled my order and now have to wait another 2 days for the funds to be available. I will never buy anything from a company that will willingly take your money, but make you go through hoops to get your items.

Although my 15 lb. Tibetan Spaniel has been receiving her monthly dose of Heartgard Plus chewables, she still got hookworm which Heartgard Plus is supposed to prevent. My veterinarian mentioned that incorrect storage temperature can render medication ineffective and that 1-800-PetMeds does not deal directly with the pharmaceutical companies, that "middlemen" involvement lead to improper drug storage and ineffective medications. I submitted my veterinary bills totaling close to $200 for fecal exam, vet visit and treatment medication to 1-800-PetMeds and have received nothing. I will never trust this company again in the treatment of my pets.

This is verbatim the reply from 1800PetMeds to my FIFTH email to them simply requesting confirmation whether a corrected order was being sent or not?! "Thank you for your email, Guy. We hope this email finds you doing well today. We are very sorry that you had to follow up with us. The product that was shipped was Sentinel 6pack 2-10lbs for Marley. We greatly appreciate you allowing us the opportunity to be your trusted pharmacy for all of your furry friend's medications. Please feel free to contact us if you require further assistance with your account." Wouldn't be annoying if this wasn't the FIFTH time I asked if a corrected order was being sent. The reply is NOT addressing my only question! I'm returning the inaccurate order and filing a PayPal dispute to force a refund!

I received a hard copy prescription from my vet, which I mailed to 1800petmeds' pharmacy. I saw my order status change from waiting for prescription to pending customer approval. I emailed to ask what I needed to do to approve the order. They said they don't accept faxed prescriptions. I don't own a fax machine. I haven't sent a fax in years. I told them that if they have a prescription, then it is the one I mailed since I never faxed anything. They say they have a prescription, but claim I faxed it. It's been the most asinine argument I have ever had in my life. I will never use them again.

I attempted to place an online order with 1800-PetMeds and my credit card was declined with a notice to contact the issuer of the card, which I did. I was told by my bank that there was plenty of available credit on the credit card and the problem was not on my end. I then called 1800-PetMeds to place the order and again my credit card was declined, with no explanation. I moved on and placed my order with Petshed, using the same card, and the meds are on the way.

I ordered malaseb shampoo, was 44.98, was charged twice. I was with petmeds for over 2 yrs. I contacted petmeds, was told they would credit my account back and that I would have to get my pets medication locally from now on. So I am currently with pet360.

I had originally ordered Advantage for cats from www.canadavet.com. After about 2 months and no response from customer service as to where my product was, I gave up and tried 1800-PetMeds. I was trying to save myself an expensive vet bill and get the products at about 1/2 the cost. I gave up waiting on both and made the vet appointment and ironically received my order from 1800-PetMeds the same day. I brought the Advantage to the vet, and he believed that it was an authentic product and not a counterfeit. The order only took about 3 weeks to receive (and considering it went through customs, that's pretty reasonable). I still haven't received my order from CanadaVet.com. In the end, I still saved money as I didn't have to purchase more Advantage from the vet, and my cat got a check up and complimentary nail trim.

I just called to ZOETIS. It's the manufacturer for the **. The ** is very common heart worms and flea preventative medication prescribed by veterinarians for dogs and cats. The representative from ZOETIS told me that they sell the ** to veterinarians only!! And they do not sell the ** to any websites and 1800 petmeds particularly!!! People run away from this site and other like this one. Go to your vet. hospital but first call to manufacturer and ask if they supply meds to your vet. hospital and ask stuff at your vet. hospital where they take your meds from.

I mailed my dog's prescription to 1-800-PetMeds on 07/25/16 and received an email confirmation the product shipped 07/29/16. However my estimated delivery date is 08/09/16. That's totally ridiculous. I should have sucked it up and paid the few extra dollars at the veterinary office.

I ordered the flea and tick frontline for our cat. It always work. But ordering these past few times has been really unacceptable. PetMeds says delivery is fast. BS. It takes almost 2 weeks for us to get our frontline. WHAT HAPPENED TO THIS COMPANY? They have gone downhill. I use to get our frontline in a couple days not weeks. Your customer service sucks now.

1800-PetMeds Has Again Failed When it Comes to Customer Support. We attempted to purchase OnLine with 1800-PetMeds, apparently their website deducted our credit card twice (Double Charged). We phoned the toll free number immediately and our experience with the PetMeds employee was a negative, with no ensured feeling that our payment was Voided. We soon called back to ensure that our credit card payment was cancelled. We escalated the secondary call to a manager whom named herself *Kim*. Her tone was inflammatory, rude, non-engaging and overall unacceptable. We do not plan on patronizing 1800-PetMeds again!

I have purchased dental hygiene products in the past for my three dogs and one cat. I get discount coupons via email that never work. Yesterday I tried to use the stack5 coupon again that was recently sent to me and it didn't work (again). Instead of just submitting my order I reviewed the coupon and saw that it had no expiration date, only said expires soon. To me it appeared they were hooking me in and then changing the deal, willing to risk that I would submit the order. Angrily I went to Amazon and found all the products there for less money (even with the Pet Meds discount). In one case of dog shampoo it was $1 less for twice the amount! Bye-bye forever Pet Meds.

I don't even know where to begin, but long story short, this company received my money from the get go. They butchered my address and my email address, and after 10 days of no medication, I call to find out what's going on. I was then told my vet has to approve this prescription and that I had to get that info from my vet myself and mail it THEN they could proceed with the order. Never had a clue I had to do anything myself. Was never told that. Also never got an email for confirmation of my order or an email about any issues.

With certain med, we need them shipped right away. Pet in pain while waiting for long time to get med!!!

1800 Petmeds must love animals. They went above and beyond for my pet when I ran out of meds. Love this company! Thanks 1800 petmeds.

I have used 1-800-PetMeds for many years now, and I have rarely been disappointed. Shipping is always fast, and the prices cannot be beat. And believe me, I look for the best prices. I am always getting coupons for modest reductions in price, too. They work with my vet so there is little work on my end. On the rare occasions when there has been a problem with my order, I have always been contacted promptly and compensated for inconvenience. I recommend 1-800-PetMeds all the time to people who want the convenience of mail-order and the cost-effectiveness of this system.

Being able to purchase pills for my incontinent pup has been a life-saver for my carpet, blankets, and sanity. My only problem is the shipping takes way too long. Every time I order the pills two-three weeks early, they still don't arrive until I'm all out and washing all my blankets again. It's rather frustrating and I really wish they had a faster shipping method that didn't cost an arm and a leg. I am already spending about $50 a month just to keep my dog continent and I will be purchasing these pills for the next 10 years (at least). So yes, a faster shipping method would be a life-saver.

I have been dealing with 1800-PetMeds for a number of years now. I don't know why someone would complain that a certain product that didn't work and act like it was 1800-PetMeds' fault or complain about shipping. Things just happen. Besides why wait until you only have few days left? Think ahead. I have never had an issue with getting the flea pills I needed for my 3 lovely fuzzy friends. Even when they were not able to get a hold of my vet they didn't want me to go without, they had their vet approve the order as they have had it approved many times before from my own vet. How awesome is that? It only took them about a week to deliver the order and I live in Canada. You save so much money with this company, how can anyone complain about it?

I placed an order online with my credit card, I was then sent an email asking for my cvv and address. This is 2015, this should all be asked for through the secure ordering system, unless your system is unsecured. There is no way I am sending those details via email. I have cancelled my order.

I ordered flee and tick medication for my Yorkie. After I received my confirmation and payment was extracted from my PayPal account, I received another email that they could not fill the order because I needed to get my dog checked for heartworm and give proof to PetMeds that that was done. I did that and sent a copy of the vets invoice that the heartworm test was complete and there was no indication of heartworm. I received an email from PetMeds that they received everything they need and will be sending the medication and that they would reduce my order by $10 for the inconvenience. Over 3 weeks has gone by with no medication and no indication that they are sending anything or refunding me for not getting any medication.

I am retired and on a fixed income so I decided to try to save some money by using 1800-PetMeds. I got a prescription from my vet for my 20-year old cat. I was easily able to use the PetMeds online order system to order the medicine. I even paid $19.99 for overnight shipping as that was required for this refrigerated medication. I was a bit confused when it asked if I was mailing the prescription. I was not, so I answered no. I then finished and paid for the order. I called to find out what they meant by "mail the prescription." I was told they could not send out any medications unless verified by the vet. My vet has a policy of not verifying anything over the phone or fax. I then took the prescription to the post office and paid for priority mailing.

I purchased three months of flea treatment (Advantage II) for five dogs and four cats. It's my first time purchasing this product from Petmeds and from Petmeds at all. This product did not work for a single one of my animals. They have never stopped scratching and the house is full of fleas now. I had to give my dogs flea baths to hold them over until I can get some Advantage from the vet. Then I will see what to do with the rest of the Advantage products I purchased from Petmeds.

I called PetMeds to order a prescription on Monday morning. I told the woman my dog had enough pills for 3 days and was told I would receive the meds within 1 day of shipment since I lived close to their warehouse. I was also told I would receive an email when they shipped. I never did receive the email. I called them back on Thurs to see what happened to my order since I don't have any meds left and my dog needs her med. I was told they were going out that day via next day delivery.

It's taking them 2 entire weeks to ship my dog's meds from Florida to California. If they'd been upfront and told me about it I wouldn't have ordered from them. Will never order again from these lazy people. It's definitely worth it to pay more for meds from the vet than wait for these people to get their ** in order.

I sent my cat's insulin prescription priority mail on a Monday. I tracked the package and it was shown as delivered by Wednesday morning. I called later to verify it was received, they claimed they didn't have it. I told them I have proof it was delivered, and after several minutes of being hold they found it. I called later to make sure it was going to be shipped Wednesday night for Thursday delivery. Of course they couldn't confirm that. I called back Thursday morning, they again said they didn't receive the prescription, and again was put on hold. I demanded to be refunded the $19.99 shipping, which they did. However, I never received an email stating the insulin has shipped.

I've been using this site for 2 years. I always shop around, but this site always has the best prices. And they add further discounts for repeat customers. Completely satisfied. Thanks for providing the products I need and saving me money!!!!

First time ordering from 1800-PetMeds, I get a confirmation email and paid for priority shipping since everything takes longer to get to Hawaii. I wait and check the mail daily... 6 days later still nothing. The original confirmation email stated that I would receive shipping confirmation and tracking which I never did. So I emailed them to inquire and they claim that they need to confirm my CCV and billing address and they also will not ship to anywhere but the billing address. It's 2015. I have not had issues with shipping to a different address since 2006. The worst part is they never bothered to update me, I had to email them to find out what was going on. Complete waste of time and horrible service. Meanwhile my dog is without her medication.

Purchased a bottle of Zymox Otic for my dog's ear infection, as recommended by the vet. The last bottle I used worked well and was purchased directly from the vet. This time, I figured I would save money by purchasing the same product from 1800-Petmeds. What a mistake! It did not work at all and actually made my dog scratch his ears more. I have read that this company has been cited for selling fake products from Mexico and this is obviously true in this case. When I contacted customer service, I received the following canned response:

1st of all, on Tuesday, I asked for expedited shipping via 2nd day FedEx. Was told it would arrive on Friday. Called on Saturday and was told that it would not arrive until Monday. 2nd of all, I placed the order on the previous Saturday. The prescription had 2 refills on it. On Monday, they let me know that they were "waiting for confirmation" from my vet. Why did they have to wait, when he already okayed refills? This ate up valuable shipping time. They refunded my extra shipping charges, but how does that help my pet?

I order Seresto for my 6 dogs on 3/23/15 using my AE card. After three days I email them asking “where is my order”, they claim that they need to verify my address and the cc code for all new customers. After 5 days I email them again and their answer is the same. Today after one week I email them again and now they said I need to call them to verify my information before my shipment can be made. Why did they not call me or email me on the day I place my order that I need to confirm my cc information? I immediately call them and provide all information and up to now, I still don't know when my order will be ship. If they don't ship it by 3/31 which is 9 days after I place my order I will cancel my order and never order anything from them forever. I send them a total of 5 emails before they tell me I need to contact them.

Ordered my dog's medication and was told would have in 3-6 days. After 7 days I phoned them and they stated they had been shipped and I had to contact UPS and/or the post office. I did both and no one claimed responsibility. They both stated the other had it. Basically it was lost. Contacted Pet Meds and they said they would immediately send out new meds via overnight FedEx. Next day no meds. Called every day for three days and each day the same thing "we are sending overnight via FedEx." I became so angry. I never did receive the meds. Used a local pharmacy, cost a lot more but at least my dog got her medication.

I ordered, I paid with paypal, I received an email confirming my order from 1800 petmeds and paypal. I paid for priority shipping (3-5 days). I waited 9 days before calling (I never should have given them extra time). I was told they did get my order and charge my paypal but they never shipped! I asked why, they said because I moved 2 months ago. WHAT! I changed my address, I have received several things here - all paid for with paypal. Why do you care if I moved? "Well we can't ship the 1st order to a new address." WHAT! That makes no sense and why did you send an email telling me my order was CONFIRMED? Why did you take my money? Why would you not email or call me telling me you didn't ship it? "Well we need your email address." WHAT? You have it, you sent the confirmation and a 2nd email thanking me for my order with a coupon for my next order so again why did you not inform me? "Well we needed to confirm your email." This is crazy!

On Friday morning I ordered some Tramadol for my dog Chaka-Tu. I talked to a representative at 1800 PetMeds, and they said they would fax my vet and ask for a prescription. When I didn't hear anything more, I called 1800 PetMeds on Sat. morning and was told that a fax had been sent but no answer had been received. They said they would ask the Pharmacy section to send another fax. Still nothing. Subsequently, I called my vet and they said no faxes had been received. After about an hour on the phone first with my vet, then with the 1800 representative, and finally with both at the same time, the issue was finally resolved on Saturday afternoon, however, 1800 PetMeds said my order would not be shipped out until the following Monday. I sent the following e-mail to 1800 customer service questioning their timing and follow up with prescription orders. If the representative at 1800 PetMeds is not sending the fax themselves, how do they even know the Pharmacy section has sent it? Is there a breakdown in communication between the 1800 PetMeds representative and the Pharmacy section?

I will never do business with 1800PetMeds again. I ordered heartworm meds for my dog and sent them a scanned copy of the RX, which I picked up from my vet. PetMeds informed me they could not accept that and that they would need it faxed directly from the vet, which they would contact. Shortly after (the same day) they told me they had not heard from the vet and needed me to call and have them fax over the RX. They could not have tried very hard as it had only been a few hours since I placed the order.

My large dog was prescribed Novox for arthritis. I was worried that paying $90/month would be hard on my budget. I learned that I could get the same product through 1800petmeds for $58, so I ordered from them. I had previously asked at my vet if they were OK with doing this, and was told that my main vet would do it, but some of the fill-in vets were hesitant.

I had an issue with my vet - they would not verify the prescription. I scanned a copy of the prescription to the customer service e-mail and they told me that the only scans they could accept (of the prescription) were from the vet, which I understood. They also told me that I could mail them the original prescription. I told them that the prescription I scanned them was the only one I had (and it was an original) and that my vet would not provide one (which is another aggravation of course). The customer service response was always the same, "We are very sorry, but unfortunately due to pharmacy regulations we can only accept a fax or scan directly from your veterinarian. We ask you to mail the original prescription to us." I wasn't sure if I had to send them the first "original" from a year ago or if the one I currently had would work. I kept asking if the original I had was acceptable, and the above response was the answer I received. Not helpful at all. After three e-mails with the same stupid response, I canceled my order.

I placed an order over 9 days ago. I was to have my order shipped within 3-5 days. I never received anything. I log onto the 1-800-PetMeds site and see that my order is "under review". I send in an inquiry and I am told that my billing address and the shipping address do not match. I live in a small town that does not deliver mail to your door so I have to have a PO Box. I did not ask for special delivery so my purchase was going to come regular mail. No communication from 1-800-PetMeds.NOTHING!! I cancelled my order and will not go back. They sure are quick to email you coupons for your next visit but they will not notify you if your order will be delayed or ever even get to you. HORRIBLE CUSTOMER SERVICE!! Correction... NO customer service!

I purchased two 6 packs of Frontline plus for my two indoor fur children. One less than 22 lbs and other for 23 - 44 lbs. The first couple applications worked like they should; however the past two applications have been way substandard. Most recent application 4 days ago however had to give both a bath this evening and oh my the fleas...fleas...fleas. I am not new to Frontline as I have used it on them for over one year and purchased those from their vet's office and it works within 24 hrs. I notified 1800PetMeds today by email and look to hear from them this week. Regardless...this product I do not believe is a true Frontline and if it is...it is substandard and should not be passed onto the consumer...however if it is a counterfeit, it would make me wonder what I have exposed them to? My 6 y/o suffers from seizures. Sad. A true animal loving company would not do this...

I have been ordering for over 10 years I rescue and save all animals. Recently which is not posted on your website you advertise that you will price match but did not state that since my last two orders that if you price match that now you will pay shipping and cannot use any coupons given to you by petmeds. I am very upset and will post for everyone to use allivet since they are much cheaper and honor any promotions they offer you. Since you have to pay shipping to petmeds why not pay shipping to allivet and still get the offer. If you want to keep customers I advise you go back to free shipping and honor the promotions you offer. So everyone please use allivet. You can find them online.

I ordered a heart worm medicine at PetMeds and they told me it was a prescription medicine and I needed a prescription. I took our dog to the vet and got a prescription and asked the vet to fax it in. They told me they do not fax in prescriptions, I can fax it in. I faxed it to the number that was given to me in the original email. PetMeds did nothing, I called them. They told me they do not accept faxes and to mail it in. I will never order anything from them, they are not customer focused. They do not care.

My dog was on Heartgard for about two years, which I bought from them. My dog tested positive after being on their preventative for about a year. She went through 4 months of treatments. And after 6 months of completing those treatments, finally tested negative. The whole while I was still giving her the Heartgard from 1800 Pet Meds. Four months later, while still on Heartgard, she tested positive AGAIN!

I used 1800-petmeds to order a refill on my dog’s seizure medication. They guarantee 5-7 day shipping, which I assume means I will get my order in 5-7 days after I click on the "purchase" icon. Not true. It took 1800-petmeds two days to contact my vet for authorization. Then, according to their customer service person, my card was declined and an email sent out. Again, not true! I contacted my credit card company and no attempt was made by 1800-petmeds to charge on my card AND I have plenty of available credit. Do they not want business? It seems like such a simple transaction. Total debacle! I will never use them again. So many other companies who would like my business.

PetMeds is the best. I have two schnauzers. My vet is a total jerk, he told me my heart worm medicine from PetMeds was not reliable. That I should pay $85.00 for his Revolution, instead of $20.65 for 6 months of Ivan hart. He played games with me and PetMeds, stating PetMeds did not call or fax info to his office. I called PetMeds twice, to find out what the problem was, they said both times my Vet did not ok request. I had to called the Vet back twice and had to give him PetMeds phone number and fax number to resolve the conflict. I ordered one year worth of heart worm medicine. My Vet would only allow a prescription for 6 months. PetMeds sent me an order for 6 months and I received it in two days. PetMeds gave me a discount and my dogs did not go without heart worm medicine. My next refill will be for one year. My Vet has lost my confidence and my money. I wonder how many Vets are milking their customers. I got milked for 12 years. I used to buy Revolutions for 6 months and my Vet would give us 1 extra one. After 2 years no more extra one and price went up to $85.00.

I have been a very good customer of 1-800 Pet Meds many years. They have double billed my nephew's account, double billed my account, and had we not noticed, they did not let us know. To add insult to injury, my dog's medicine had been price matched over a year. I called to order the medicine and surprise! Pet Meds had increased the price one third! They told me to find another price match. I did and am doing business with another company. Why price match after they tried to rip off me, my nephew, withhold meds from a sick dog unless I pay a very high price, and their customer service and managers are very rude to say this politely.... Rip off company!!!

I have been contacted numerous times in the last couple months to authorize prescriptions for patients I have never seen belonging to clients I have never had contact with. I have asked my information be removed multiple times, yet I am still been contacted. If a pharmacy cannot even get the right Doctor, I have zero confidence in their ability to accurately fill a prescription.

I bought my dog's medicine from the site. Despite paying $20 to have it shipped overnight, it was not. It was shipped ground. I had to deal with the ** of a customer service, with his condescending attitude. Thank you for explaining to me what a compound product was, but try to listen to the question before you give me a stupid answer. I know my order won't arrive the day after I order it because of its complex nature, but that doesn't answer why it was shipped ground. After talking to him for 12 minutes, he finally decided to "look into it". More hold time, and it turn out my package was shipped ground, and he doesn't know why! Wow!! Speechless. After listening to your condescending and pretentious speech, I get no answer. No wonder they're so cheap.

I just wanted to share how impressed I am with their compassionate business practices. I called today to see if some medication was returnable since we had to put our dog to sleep. The representative told me he was very sorry for our loss and quickly refunded our last purchase no matter how much medication was left. It is a difficult time for us, but dealing with a company who really cares about their customers and their pets is refreshing and commendable.

I was looking for a place to buy my dog Zentonil Advanced 200 at a better price than the vet who charges $90.00 for 30 pills. I located Petmeds and found their price to be excellent, and placed my order. I read some reviews after that and was a little concerned, but I know there are good and bad reviews. All I was concerned about was getting the product quickly AND knowing it was equal quality. After 7 days I contacted Petmends to see if my product had been shipped. I was told it had been processed and was ready to be shipped. I pushed for an explanation of this, telling the person I was about to run out. To their credit, they were very polite and helpful, and made the inquiry for me.

My friend gets her pet meds through this company so I registered and paid up feeling all good with the savings. I ordered Flea&Tick Topical Treatment. They said my order arrived but it wasn't in the mailbox and my neighbors watch out for each other so I knew they weren't stolen. When I complained to 1-800 Pet Meds they said this happens all the time and they would send another packet at no extra charge.

I ordered a (6) count supply of flea preventative for my dog called Revolution. After 2 applications, my dog was infested with fleas and knowing that Revolution had always worked in the past, I knew something was wrong. I consulted my vet (Los Feliz Small Animal Hospital) who concurred that the product was faulty and passed on that 1800-PetMeds has been reprimanded in the past for supplying consumers with faulty product mislabeled to be the real thing. I was appalled. My dog has flea bites all over her from a month of faulty product and I purchased something which I'm not even sure what it is.

The prescription medication I get for my dog is very expensive. I had heard that online places like PetMeds was considerably lower priced for most things, so I did a Google search to find out. The only company that ships to Canada is PetMeds that I could find, so I did some research before opening an account. I emailed them to ask them where their meds come from (company name). I had heard horror stories about the meds of some online companies coming from unhealthy places like Mexico, etc. They told me the name of the company in the USA and where it was located, so that was good. Next thing I asked them is if they could ship a product called Tramadol to Canada. My dog takes this for his arthritis in his legs and it's a very expensive product to buy.

I am shocked that 1800-PetMeds received such horrible reviews. For me, they were a life saver; or rather a bank saver. I have never felt swayed into believing that veterinary doctors were grubbing money by making money from off prescription or any other medication. The 1800PM is simply an alternative. As for the ridiculous claim, that they encourage you not to take your dog to the veterinary clinic, is just that ridiculous. Everyone needs to be responsible for themselves. If you have a dog, you know when to take it to the veterinary clinic. But if you don't, well that's just silly.

PetMeds appears to be authorizing and or refilling prescriptions of heartworm medications for dogs, without veterinary authorization. This is a prescription medication and legally requires a prescription from the veterinarian. Additionally, they require no proof that the pet has been tested for heartworm disease prior to dispensing medication, which is recommended for all dogs - there are potentially adverse effects of giving heartworm preventative to a heartworm positive dog, including death.

ordered meds credit/debit card paid in full. order not delivered sent back. petmeds refunded card w/o permission & no divulgence to me. finally dawned that order wasn't arriving and called. assured order was coming by company. no arrival, called again. assured arrival again. notified that credit/debit card not take new charge.10 day refund policy places funds unavailable while animal suffers awaiting meds. no other funds available to cover petmeds mistake.

Again, I write to warn pet owners. As a lab tech, I spend a good part of my day calling in or filling prescriptions for animals. While the majority of the RX's that I call in are to local pharmacies, there has been a recent trend among pet owners to use the online pharmacies, PetMed in particular, when filling a prescription. The routine is simple: the pet owner emails/faxes in their prescription, PetMed contacts us for approval, and they dispense medications, prescription and non-prescription, to the client directly.