PetMeds Reviews

I ordered a 12-month supply of Simparica Trio for my golden retriever. I have been a customer for years. It seems like every time there is a bit of an issue with the script being received and approved by the right veterinarian. We had two dogs in their files, both passed away a couple of years apart. I notified PetMeds. When we got our puppy Golden in Manhattan 3 years ago I purchased Simparica from them, noticed that the previous dogs were still listed with wrong veterinary addresses and gave them all the info for the new puppy Golden, apparently to no avail because at the beginning of June I ordered the 12-month supply to the address in California where we live now and gave them the approving veterinarian's info in Portland, name, number, address, everything they needed. They sent the script to a veterinarian in Irvine. Never lived there, never asked for the meds to be sent there.

My customer service representative Laila was amazing. She went above and beyond with my order. She was understanding, thoughtful and so willing to ease my stress. I will definitely keep this company in mind for referring thanks to her service.

I was so delighted to consult with Suzy over my order. She was very knowledgeable, friendly, and professional. She listened to my request and was exemplary to work with. I'll recommend my friends & family to PetMeds ❤️.

I have a 15-year-old dog that depends on Adaquan (prescription). Diana (1st tier call center) quickly responded to the emergency call that I made directly to PetMeds to sort out the problem, and escalated the situation immediately to Paul (Supervisor). Paul immediately reached out to the Vet clinic and sorted out the problem and entered the order. My confidence and respect for the PetMeds Staff is of the highest possible regard, and I commend the PetMeds Team for their appreciation and dedication to the needs of PetMeds Customers and their dependent companions.

I called 3 times and got different people that were all amazing! Very friendly, concerned about my needs, courteous and helpful. I would recommend 1 800 Pet Meds to anyone needing medications for their pets.

PetMeds, was exemplary after my beloved dog passed away. Iris was very compassionate and was very kind. She gave me a refund for the unopened medicine and even gave me a refund for the open medicine after I counted out the pills. I felt that was such a class act and went above and beyond customer service. She also deleted my autoship and removed my credit card payment. Again I was very happy with the customer service and will be recommending everyone to order from PetMeds.

I called (after hours) because I just placed an order online but forgot to put it on auto ship and Peggy in customer service was outstanding. She quickly found my order and changed my order to auto ship and then she also got permission from a supervisor to apply a $20 coupon to my order as a thank you for starting an auto ship! I am also very thankful they were manning the phones at 9:30pm Eastern time and she was even based in the US which is rare these days.

The representative that I spoke with was very kind and professional. She was extremely efficient and found discounts and coupons that helped lower my costs. I was very pleased with the final costs and with her excellent customer service!

I called with multiple questions about an order I have and new order I wanted and the need to make several changes. The girl who helped me was very informative and she even answered a couple of questions before I was able to speak them aloud! She was also friendly and confident in her job which was so nice! Good job PetMeds! You have the right people on your phones.

1800 PetMeds is very inconsistent with refilling my dog's Apoquel. He has horrible allergies were if he even misses his next dose within hours he will be biting and scratching like crazy and by the end of the day he's bleeding from constant irritation. I've had multiple calls with 1800 Pet Meds about the website not being accurate about shipping times and not being prompted in letting me know if they need the vet to give permission for refills. They also don't contact my vet when they are supposed to, to refill on time.

I am new to Pet Med and have been very satisfied. But today I had a complicated transaction/refund and was handled by Alexis. She was WONDERFUL!!! Thoughtful and professional. Today has made me to consider switching from the “Other” big pet company to 800 Pet Med for sure! Thanks.

We realized that we were running out of one of the dog food products we purchase from you, so I called in to find out when the next autoship was scheduled for. I was fortunate enough to speak with a young lady who was professional, patient, knowledgeable, caring and extremely helpful! Who could ask for more than that! Thank you Pet Meds for having great people to represent you!

I spoke with Leah and she was excellent! Leah researched the order and confirmed it was lost. Leah immediately requested a replacement and provided overnight shipping. Excellent custom service by Leah and she illustrates a great image for the company!

The best experience ever w/ the customer rep Peggy. Knowledgeable, professional, friendly and Helpful. She makes you want to keep placing orders! Very thorough w/ products your purchasing! She's great.

PetMeds is #1 in customer service. The representatives are courteous and knowledgeable, always helping me make the best choices and get great pricing deals. Shipping is always fast, too. I am a committed customer. Thank you, Pet Meds!

The Pet Meds experience couldn’t have been better. The Rep was helpful and helped me get my order placed and was sure to apply the fantastic promotion being offered. I wish I remembered her name, she was wonderful! Thanks so much!

PetMeds Chat option is so convenient! Ruth with PetMeds customer service was extremely helpful and very friendly! I had an issue with a prescription and she was able to resolve the issue in a matter of minutes!

Kelly was outstanding with her customer service skills. She was extremely helpful with her knowledge and expertise regarding the items I purchased. Despite having a glitch while unsuccessfully trying to order my items online via the website, Kelly was very quick to remedy the situation and complete my order over the phone. Plus, she had an amazing personality, too! Kelly most definitely went above and beyond the call of duty, and I sincerely appreciated her efforts!

The customer service I just received on the phone was amazing...I had a couple of questions, which were not only answered with ease but then this really nice woman even placed the order for me to make sure that the discount was correctly applied. How great is that?? When the call ended, I was smiling--and grateful for the help. It truly makes a difference when someone is kind.

Called about a price match and Leila was fantastic, so easy and efficient. Didn't have to wait on hold at all: She provided me excellent customer service, thank you! I will continue to use Pet Meds as I now realize that they are committed to providing quality medication at the cheapest price possible.

The manufacturer of Synovi G4 changed the product--both the chewable size and packaging. As a result, the new product is exactly half of the old. But the price was the same! I brought this to the attention of PetMeds and they gave me a partial credit and recommended a similar product. It sounded like it was the manufacturer who was responsible, but PetMeds tried to make it right.

Summer was wonderful. She was very helpful. She went above and beyond to assist me. She was able to resolve my issue. As a customer service supervisor she is someone, I would love to have working for me. PetMeds is very lucky to have an employee like her.

I wish I had stumbled on 1-800-Pet-Meds years ago. We've overpaid our local vet and see a tremendous savings. Further, they make it super simple to put everything on auto-ship. I actually had to contact them, cancel an order due to having too much and not only were they able to cancel the order, but were very professional about adjusting my autoship schedule.

The nice lady I talked to was sooo helpful in straightening my account out. She stayed on the phone with me, asked my dog by name and was so professional, friendly and knowledgeable in all aspects of my order. I love Petmeds!

I had an issue with receiving my order, and Pet Meds always comes through in making things right. Excellent customer service! Their professionalism, customer service, and guarantee is what keeps me coming back. A truly stand-up company which is very hard to find anymore.

There was a miscommunication between me and my veterinarian so I ordered my pet meds later than I should have. Luckily Petmeds was able to expedite the shipping so that I could get my puppy's medicine in time. Cheryl was so helpful and I appreciate the great customer service.

The representative that I spoke to to stop our auto ship after our dog died, was kind and respectful. I did not expect them to refund the shipment we received after his death, but they offered that and requested we donate the meds; which we did. That was over and above what I expected and it was very kind.

I want the absolute best for my Rott Sadie Mae. I called to price compare and was pleasantly surprised with the discount and auto ship in the difference of the cost compared to **! Sign me up! Thanks!

The lady who helped me went above and beyond to address my questions. Excellent customer service. I’m so glad I made the switch from my vet's pharmacy. I look forward to ordering through 1800petmeds for my fur baby from now on.