PetMeds Reviews

Called about a price match and Leila was fantastic, so easy and efficient. Didn't have to wait on hold at all: She provided me excellent customer service, thank you! I will continue to use Pet Meds as I now realize that they are committed to providing quality medication at the cheapest price possible.

The manufacturer of Synovi G4 changed the product--both the chewable size and packaging. As a result, the new product is exactly half of the old. But the price was the same! I brought this to the attention of PetMeds and they gave me a partial credit and recommended a similar product. It sounded like it was the manufacturer who was responsible, but PetMeds tried to make it right.

Summer was wonderful. She was very helpful. She went above and beyond to assist me. She was able to resolve my issue. As a customer service supervisor she is someone, I would love to have working for me. PetMeds is very lucky to have an employee like her.

I wish I had stumbled on 1-800-Pet-Meds years ago. We've overpaid our local vet and see a tremendous savings. Further, they make it super simple to put everything on auto-ship. I actually had to contact them, cancel an order due to having too much and not only were they able to cancel the order, but were very professional about adjusting my autoship schedule.

The nice lady I talked to was sooo helpful in straightening my account out. She stayed on the phone with me, asked my dog by name and was so professional, friendly and knowledgeable in all aspects of my order. I love Petmeds!

I had an issue with receiving my order, and Pet Meds always comes through in making things right. Excellent customer service! Their professionalism, customer service, and guarantee is what keeps me coming back. A truly stand-up company which is very hard to find anymore.

There was a miscommunication between me and my veterinarian so I ordered my pet meds later than I should have. Luckily Petmeds was able to expedite the shipping so that I could get my puppy's medicine in time. Cheryl was so helpful and I appreciate the great customer service.

The representative that I spoke to to stop our auto ship after our dog died, was kind and respectful. I did not expect them to refund the shipment we received after his death, but they offered that and requested we donate the meds; which we did. That was over and above what I expected and it was very kind.

I want the absolute best for my Rott Sadie Mae. I called to price compare and was pleasantly surprised with the discount and auto ship in the difference of the cost compared to **! Sign me up! Thanks!

The lady who helped me went above and beyond to address my questions. Excellent customer service. I’m so glad I made the switch from my vet's pharmacy. I look forward to ordering through 1800petmeds for my fur baby from now on.

Cindy and the folks at pet meds are the best! I have been doing business with them for over 20 years and would not trust my pet's health to any other company. They really treat you right. Petmeds has a friendly way.

I had to update info, check prescriptions and use a savings coupon. Kelly patiently walked me through everything. Great customer service! I wish submitting prescriptions was easier but I understand that you have to be careful.

I am very disgusted because I have been a customer of PETMEDS for years. Usually every time they send a package, they send a dog bone. And even though they know I have two dogs, they only send one bone. This time I ordered the six pack of Nexguard for over $100 and they didn't even include a bone in the package. My dogs are real smart and they know when that package comes before I even open it, they know there is usually a bone inside. This time after spending all that money, they didn't even send a bone. My dogs were standing there looking confused as to where their bone was. Since they usually only send one I have to break it in half. Then they stopped sending the large bone and started sending a small bone. Then each month the price of the Nexguard is going up $10 or more. I'm going to start looking for another site to order my Nexguard.

The customer service was fantastic! I have been ordering my pet’s meds through PetMeds for the past 11 years. Unfortunately, my dog passed soon after our auto shipment of his Trifexis arrived. Customer service was able to refund this order. We will definitely be returning to PetMeds when we decide to add another pet to our family.

ALWAYS are compassionate and caring whenever I place an order for beloved dog's medicine. Thank you for being so kind during this difficult time!! You really make a difference <3. It's refreshing to get such great customer service anymore!

April 4, 2025. My experience every year has been great.... This year (a few days ago) I had the pleasure of speaking to "Laila". She was super nice and very helpful. It is always a joy to get a representative who is not only helpful but really nice. Please be good to her, it is very hard to get good help these days. Thank you.

Customer service rep was patient, well informed, delightful, and extremely helpful. I made a mess of my order, and he corrected everything and gave Great advice on what would be the most appropriate dog food for my dog. He made the effort of looking up the ingredients. Thank you Joe!

I always get the best price and Customer Service from Petmeds could not be happier with the way you take care of customers. Each time I have called to place an order all the customer representatives are very knowledgeable and helping me place my order. It is so refreshing to find a company that its employees number one goal is customer satisfaction. I must say without reservation that Petmeds is the absolutely best at what they do.

Ruth was very nice and helpful during our chat. She was able to research the issue with my shipping and let me know they will reach out to the vendor and keep me updated. It was a quick chat which was also appreciated.

I spoke to Gwen in customer service. She was so professional, polite, knowledgeable and helpful. She answered all of my concerns. Once I was done with our conversation I was totally at peace. It would be awesome to talk to her each time I needed something from PetMeds customer service. Thank you Gwen for your help!

She was very helpful with completing my purchase. She explained why my coupon code wasn't working and assisted me through the process. She was very kind, patient and knowledgeable about the products. Her wonderful customer service will absolutely keep me coming back.

Telephone order only: There was a 10 minute wait. The customer service employee was very polite and asked about my pet. She called the pharmacy to check on refills I had left. I ordered and paid. Very nice experience. Online order only: PetMeds does not keep the online site updated on the amount of refills left. So if you order and there is no refills, the order gets stuck in the computer ethos and never gets processed. I always call to place orders.

I just had to share my experience with you because it so rare to get both great Customer service and a great Product. Pet Meds is an incredible Co. Every time I place an order they do everything they possibly can to make it a great experience. In today’s world that is a rarity. I highly recommend PetMeds for all your pet needs. They are the best by far! Ask for Laila like the song! She’s terrific!

I’m not very good at navigating websites and comparing prices, etc. I’ve found that calling PetMeds and talking to customer service representatives directly is the way to go. They make sure I’m getting the best pricing and the meds I need to keep my dog healthy. Always patient and kind, I very much appreciate the assistance!

I have used Pet Meds for many years and have always found that Customer Service is excellent. They offer good prices and I will not go anywhere else for medications for my dogs. They deliver the medications by mail and I always receive them within 3 to 5 business days. I just ordered Vetmedin for my rescue dog that I have had for eight years. He is doing very well on this medication and has lived more than two years longer than expected.

I spoke with customer service rep Alexis. She extremely polite, courteous and respectful. I felt she went the extra mile towards customer satisfaction and resolved my issue completely. This nice lady represented PetMeds in an exemplary manner.

I contacted again after getting an email from support telling me they'd be happy to apply the promo & the manager honored it & gave me even a greater deal. Thank you for fixing this.

I was not expecting them to pick up so quickly and was very pleased that she already knew who I was and what my order was, probably by my telephone number, by the time she picked up my call. I had to have an appt that day for my dogs and they were able to send it back over to my vet's office, and I am now awaiting my vet's office to respond, which seems to take up most of the time-not PetMeds. Thank you for your efficiency!

There are many great qualities for Pet Meds..availability of needed products, easy website but truly outstanding are their customer serv agents! Gwen was wonderful, knowledgeable and so nice as was Dianne. Previously GIVE THESE LADIES A RAISE!!!:)

PetMeds is a great company with great customer service!. When I need to get prescriptions for my cats I always check for the best price on-line and always find it's with PetMeds. I just ordered Cerenia today and received wonderful customer service. Cerenia is very expensive and it really helps to find a company that makes it more affordable. Thank you PetMeds!