
About 1-800-PetMeds
1-800-PetMeds is a pharmacy that sells medications and supplies for dogs, cats and horses online or over the phone. You can mail your pet’s prescriptions or have your vet verify the scripts with 1-800-PetMeds. The company’s pet-supply pricing is competitive, and its rewards program offers a $5 credit when you earn a certain number of points. It backs its products with a satisfaction guarantee and delivers most products within a week.
- Competitive pricing
- Satisfaction guarantee
- Fast shipping
- Rewards program
- Some customer complaints
- Order minimum for free shipping
1-800-PetMeds Reviews
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Reviewed Sept. 23, 2024
Petmeds did not send the right med for my dogs, so I found them on a different website, shipped the wrong meds. PM sent. This happened 4 1/2 months ago. I’m still waiting for my $250 refund! I will sue Pet Meds if my refund does not arrive tomorrow!
Reviewed Sept. 20, 2024
Contacted Petmeds months ago about a return/refund and was told "could donate items." Expecting a refund I donated instead of returning. Realized Petmeds never refunded even after months. I called them then, sent email. Received another email from petmeds told to send all info because "no account found." I send info. Then receive an email "call about refund." I Sent info and photos.. Petmeds email "call about refund."..Finally I call for 3rd time after sending info and photos twice of items told to donate. "Sorry, now it has been over a year"...They got me for hundreds.
Reviewed Sept. 14, 2024
I had my dog's meds on autoship. The first month they came. The second month they never shipped so I had to call. The third month I got an email stating they’d be shipped out in a week. Two days after they were supposed to be sent I checked the site and they weren’t on my saved list anymore. I called them and they said they had been discontinued so they deleted them off my list and never contacted me. This was a seizure medication that was super important. This company is horrible.
Reviewed Sept. 14, 2024
I ordered medication for overnight delivery on a Thursday night and I won't be getting my package till 5 days later Pet meds refused to refund the overnight shipping charges and I was told I will not get a refund if I want to cancel the order because it was shipped. They didn't honor their overnight promise at all and refused to help in any way. Great business practice. I won't ever give them my business ever again.
Reviewed Sept. 4, 2024
Order a de-wormer for my cat on August 30, 2024. PetMeds does not provide any tracking information. I have to hunt for the order confirmation email. When I finally am able to log in to their site, it shows the product having shipped on September 3 and scheduled to arrive on September 9!! For four tablets!! At a shipping cost of $5! They overcharge for shipping and are very slow in shipping.
Reviewed Aug. 27, 2024
I was waiting for the refill of my dog's medicine. Once the vet approved the med, Petmeds supposed to ship the medicine. It was passing the days, I was almost without medicine, and the shipment wasn't arriving. I called SEVERAL times and they would answer that they would ship it overnight. Even though I explained my dog is suffering, they wouldn't tell me that they are out of stock! So to get some pills from the vet. They just were holding me not to lose the sale. SHAME ON PETMEDS! THEY JUST LOST A GOOD CUSTOMER. They just didn't want to lose the sale even though my dog was in real pain!
Reviewed Aug. 20, 2024
Their shipping is ridiculous and is ALWAYS late/delayed, even when you pay for expedited or overnight shipping. When they transferred from FedEx to UPS the entire operation went downhill. My dog's life saving medication has been multiple days late multiple months in a row now. And all they do is apologize and refund the order. No one ever makes it right or gets the medication to me on time. If this was a child I can guarantee you it would be a different situation.

Reviewed July 16, 2024
I ordered Revolution for cats on July 6, 2024. Today, I call 1-800-PetMeds for I have not received my product and it is now 7/16/24. After waiting on the phone for 10 minutes I finally get someone. She tells me my product is shipping today. That means it will be another week before I receive the product. I find this to be terrible customer service.
Reviewed May 29, 2024
I ordered my cat his kidney meds on a Saturday, the only shipping option was $20 for one day shipping, by Tuesday I finally get an email saying they’re just now being shipped. I really wish there was another shipping option other than that.
Reviewed May 24, 2024
Ordered the morning of 5/18, called on day 3, 4 and 5 looking for shipping information/tracking numbers. I shipping labels was generated very late on the 5th day, and my order didn't ever reach the shipper until the 6th day. It is now estimated to take 11 or more days for me to receive. I've had to special order from another semi local vendor in the mean time resulting an more than an hour round trip to pick up. This was absolutely false advertising and they should he held accountable.
Reviewed May 23, 2024
I ordered on a Friday, Wednesday I had to call, my order hasn't shipped yet. Approval was sent that Friday from my Vet, today, Thursday, I get a tracking number and it's not a valid number... What the heck?
Reviewed May 13, 2024
1-800-PetMeds has degenerated SO BADLY during the last 2 years that it's unbelievable that it's the same company I have worked with for nearly 15 years. They constantly fail to deliver heartworm medicine, they struggle with vet verification, they screw up orders -- They are TERRIBLE in 2024! Now, their customer service department gets so many complaints. They make you wait nearly 30 minutes just to speak with an agent! I cannot believe how horrible this company has become in such a short amount of time! Avoid working with this company until they straighten up their business-- Overall Performance Grade given: - F.
Reviewed April 24, 2024
Delivery of Medications on time is very unreliable. My shipments are regular shipped several days after they inform me it will be shipped. Ex: I get an email saying that it will ship 4/15 and doesn't ship until 4/19 then takes about 5 days to arrive. I have a reoccurring Monthly order for 32 days' worth of medicine. I typically run out 3-4 days before it arrives.
Recently they missed an entire shipment. Even though it was scheduled it didn't actually ship. When I asked what happened they said there was no address or payment info....I had been getting it for months. I was never informed by phone or email regarding the issue, they just never shipped without a single word. My Medications is for my dog's comfort. If you rely on it for your pet's health DO NOT use their services.
Reviewed April 5, 2024
Being a customer for over 10 years, I am wondering what is going on with this company. My dog has Cushing's disease and other issues and I have autoship on 5 different medications. While I was moving houses I actually saw that I was starting to running low on meds, but somehow thought they would arrive. To my surprise checking the website, the autoship was marked OFF, after waiting for 40 min to talk to customer service, they said they would ship it overnight and had no explanation why status was changed. They even charged me the overnight shipping. Today I had the same, autoship did not work for the second time. I am considering to stop and move to another veterinary pharmacy.

Reviewed March 14, 2024
I purchased medication from Petmeds Feb 9 2024. When I order I expressed my concerns about shipment so I paid for 2 day shipment. I called them numerous times, emailed them at two different emails addresses and told them to cancel. I receive medication today march 14 2024. I already purchased from my vet. No call explaining the delay of shipping.
Reviewed March 10, 2024
I will never order from PetMeds again. The prescription took over three weeks to arrive. Incredibly long wait times for chat and phone were useless since they said it was an issue with the USPS. I finally had my Vet call in the prescription to a local pharmacy.
Reviewed Feb. 13, 2024
1-800-PetMeds over the course of two years I don't think ever shipped anything on time. Worse, most items, foods in particular, are drop shipped and 800petmeds has no control and often doesn't even know what is going on. The final straw is that their internal systems are hopelessly screwed up. They often just skip shipments without notice when they don't have or can't get an item, no notification. The autoship system will not only skip, but also double fill and double charge you. That's the final straw for me. If you dare complain they ignore you and block you on social media. I will never do business with these people again, it's just hopeless.
Reviewed Nov. 3, 2023
I recently got a dog for my daughter and have been purchasing supplies for the new dog. I came acrross the Pet Meds' website and found some items that I have placed orders for over the past week. Today, I went to place another order and found an error code on the website that said to call the 1-800 Pet Meds' number. After calling the number, I was transferred to a supervisor, who said his name was "Jack". He told me that my orders were cancelled and that I was not welcome to purchase items from his company. I inquired as to the reason and he said that I had multiple accounts with PetMeds. I told him that I have never had an account with PetMeds in the past and have only created an account within the last week, since this is the first dog that I have ever owned in my lifetime. However, he continued to say that I had multiple accounts and that he would not do business with me.
I asked for details about the other accounts that were supposedly mine, as I am concerned that someone has stolen my identity or somehow hacked my account. However, he just said that he will not give me any details and that I need to file a subpoena. I do not understand how if I have an account that it being attributed to me that I can not discuss that account and find out who created it, etc. Something is very wrong about this and I wonder if this company is somehow involved in identity theft or something similar since they stated that they have multiple accounts in their system from my name.

Reviewed Aug. 12, 2023
Our dog passed. My wife called up customer service to tell them to cancel the subscription & that our dog passed. 1.5 months later another shipment came. My wife called them a second time and begged them to stop sending shipment but Instead of canceling all future shipments the customer service rep only suspended shipments.
Reviewed May 19, 2023
I just received the meds and the quantity in the bottle looks very little. So I decided to count it this time because we've been short on meds lately when we ordered and ALWAYS have to go buy some emergency meds from the vet which cost almost $7 each pills! So I counted and I only received 50 pills when I ordered 90. I am short 40 pills!! I am very disappointed and now I'm wondering if all the other months that I ordered is missing because I never counted it and my dog is always short on pills.
Reviewed April 15, 2023
I cancelled an order THREE TIMES this week (April 2023), and the status changed back to active all three times. I emailed them. I texted them. I tried to online chat with them, but no one ever answered. I called them on the phone and talked to an extremely UNhelpful representative, who even called me by a wrong name during the call.
I requested that the order be cancelled and deleted from my account multiple times. On the phone I was told that even a supervisor can not delete the order from my account. The representative said they can not remove it from the website, which I know is a lie. I promise you, someone can remove a cancelled order from that website.
I explained to them that I accidentally chose the wrong dog. When I realized my mistake, I cancelled the order and reordered using the correct dog's name. They could see the orders were identical except for the dog name. They called my vet about the wrong dog's order anyway. My vet refused the wrong dog's prescription, of course.
1800petmeds filled and shipped the correct dog's prescription, but they absolutely refuse to delete the wrong dog's order. I hope they do not continue to harass my vet. They said they really cancelled the order this time, but I no longer trust them. I deleted all the information I could from my account. My "Delete Account" or "Cancel Account" options have mysteriously disappeared! I am unable to delete my email and phone number from the account. I will NOT be using them again. I can not trust them.
Reviewed April 3, 2023
I ordered a bag of dog food on a Thursday advertised as 3 day shipping. Order confirmed. Recieved another email the same day that I needed to verify the order. I called immediately and rep said All is good and it will be shipped tomorrow morning (Fri). I did not receive an email confirming this so I called Sunday morning. It still hasn't been shipped. There's nothing they can do. He told me to go buy a bag of dog food at the store while I wait for it to arrive in 3-5 business days. Dog food is expensive these days, and I only budgeted enough for one bag this pay period. It feels like they didn't even care.
Reviewed Dec. 6, 2022
Ordered items for my dogs on Dec. 2 2022. Was told they would ship on Dec. 5, they didn't. Called again. Was told items would ship today Dec. 6. They didn't. Was told today items were out of stock and they would ship what they had tomorrow Dec. 7 and was disconnected by Carolyn in customer service, cancelled entire order, by a way of comparison I ordered items from Chewy on Dec. 2 and they arrived on the 4th as promised.
Reviewed April 19, 2022
They compounded my dog's eye med. As per usual, I mailed in the new rx. Called to follow-up and they told me they no longer compound the med and that they sent an email telling me so. One email? I get multiple junk email from 1-800-petmeds daily! They should have sent letters! They promised to fax over the rx to another pharmacy. I have called with new pharmacy fax number 3 times already and still they have not faxed it over. Now I am on hold, waiting to see if they will mail me back my original rx. It's been over 10 minutes waiting. THEY SUCK. AVOID!!!

Hi Xochitl and thank you for your feedback. I’m very sorry for your experience with this order; customer service is very important to us, and we certainly fell short here. I'd love like to investigate what happened in this instance and make it right for you. Please feel free to email me directly at social@petmeds.com.
Reviewed Sept. 15, 2021
Tried a new vet with a telephone consultation. He recommended two prescriptions. I called them in to the customer service department, gave them my information and the vet's information so they could get the rx approved. They took two prescription information that I gave them and sent one to the new vet and the other to the existing vet that we have been using. Did NOt want the existing vet to know that we were trying another vet. 800 Petmeds made sure that the existing vet was aware that we tried a new vet. Will NOT do any future business with 800 Petmeds. They are not trustworthy or competent.
Reviewed June 6, 2021
They were fine in the past, but this time I had 3 vets entered and selected the 2nd one. I recall looking back to be sure the right vet was selected. A few days later, I get a call from the 1st vet, that they haven't recently see my dog. At the web site, it had changed vets. I canceled that order and carefully did another, with the 2nd vet. The next day, it had also changed to the first vet.
I had customer support change the vet, never telling me it could take several hours to change on the site. The order comment said "Vet says animal needs to be seen", which was never changed. I sent them another note, trying to explain what had happened and that they have a problem (actually, a very simple issue) in their site to fix, and nobody there seemed to have any idea or interest in that. The meds finally arrived, taking over twice as long as expected. I have several dogs and use several vets, and unless this is fixed there's no use returning to them. But, there seems to be no way to find this out.
Reviewed Feb. 6, 2021
Don’t waste your time trying to save a buck with this company. It’s not worth the hassle. I placed an order this morning at 7:45am. Was told a fax would be sent to my vet for approval. I gave them my payment information. Was told I would have my pet's medication by Monday. 4:55pm rolls around and still no confirmation email, nothing to indicate order was placed and on its way. I called back & they said my vet did not reply. My vet never received anything. They also Had all the wrong personal info on me I had updated with them this morning. I told them to cancel my order however I cannot trust they will do that since customer service is sketchy. I placed a “do not pay this merchant” with my bank. Never again. If you choose to order with them good luck.

Reviewed Jan. 10, 2021
Worst place to get medication for your pet. They don't follow Dr's prescriptions, directions and won't request written prescriptions. Verbal confirmation over the phone can leave room for error in properly administering your pet's med.

~ Abby, PetMeds Pro
Reviewed Aug. 27, 2020
I shopped around different online pet pharmacies to always get the best price and every single one (ESPECIALLY the one my vet uses or owns) the price always goes up after the 1st order. The last time I ordered it went up $3 in 1 month!! 1-800-PetMeds has a consistently lower price & don't go up. In March of 2020 I paid $54.91 & this month August 2020 I paid $51.68 (I actually ordered 2 months for a total of $103.36). ln Feb 2020 I paid $83 for 1 month & the last month I ordered from my vet!! I'm not talking a little money...I'm saving $30 A MONTH. It's insane that we just want to care for our beloved pets and the vet wants you to buy from their supplier or them and they make it so difficult for some of us to pay for our pets health. Of course my vet also don't want send a fax prescription which is a 2 hour drive for the round trip to pick up a paper script for 3 months if I am lucky.
I have read online you have to be very careful about making sure a pharmacy don't sell fake or expired prescriptions. So it scared me...A LOT. I haven't found a lot of negative comments about 1-800-PetMeds which eases my mind. The customer service has always been great picking up immediately & I don't recall ever having to leave a message. They email me what is going on with a script if there is any hint of a problem & I get messages when the script is shipped and most importantly the medication for arthritis works. The order ships the day I order it and comes in 2 days unless of course I order it on a Friday or weekend then takes 3 days. I absolutely recommend them.

~ Abby, PetMeds Pro
Reviewed Aug. 20, 2020
Pet Meds are expensive if your source is your vet (at least my experience is). I always get great deals with petmeds.com and they usually deliver before the expected time. I am a fan and I will always purchase from them. Thank you Petmeds!!!

~ Abby, PetMeds Pro
1-800-PetMeds Company Information
- Company Name:
- 1-800-PetMeds
- Website:
- www.1800petmeds.com
