PetMeds Reviews

The lady who helped me went above and beyond to address my questions. Excellent customer service. I’m so glad I made the switch from my vet's pharmacy. I look forward to ordering through 1800petmeds for my fur baby from now on.

Cindy and the folks at pet meds are the best! I have been doing business with them for over 20 years and would not trust my pet's health to any other company. They really treat you right. Petmeds has a friendly way.

I would have given my experience with PetMeds a one star review however, after 3 or 4 times trying to address and fix my concern, I was finally was blessed with Miss Precious from Customer Service. This woman was patient, kind, friendly, knowledgeable and all the while very professional as she wove through the maize of presenting issues and solved my problem. She deserves a raise! Not only did Miss Precious solve my problem, but she gently educated me about order restriction policy, worked with her supervisor so that the discounts I thought I would receive came to pass, but apparently she also expedited the product delivery since it had taken so long for me to get my problem solved and my dog was past due for his medication. Thank-you Miss Precious! Because of you, I will continue to order from PetMeds.

I had to update info, check prescriptions and use a savings coupon. Kelly patiently walked me through everything. Great customer service! I wish submitting prescriptions was easier but I understand that you have to be careful.

I am very disgusted because I have been a customer of PETMEDS for years. Usually every time they send a package, they send a dog bone. And even though they know I have two dogs, they only send one bone. This time I ordered the six pack of Nexguard for over $100 and they didn't even include a bone in the package. My dogs are real smart and they know when that package comes before I even open it, they know there is usually a bone inside. This time after spending all that money, they didn't even send a bone. My dogs were standing there looking confused as to where their bone was. Since they usually only send one I have to break it in half. Then they stopped sending the large bone and started sending a small bone. Then each month the price of the Nexguard is going up $10 or more. I'm going to start looking for another site to order my Nexguard.

The customer service was fantastic! I have been ordering my pet’s meds through PetMeds for the past 11 years. Unfortunately, my dog passed soon after our auto shipment of his Trifexis arrived. Customer service was able to refund this order. We will definitely be returning to PetMeds when we decide to add another pet to our family.

ALWAYS are compassionate and caring whenever I place an order for beloved dog's medicine. Thank you for being so kind during this difficult time!! You really make a difference <3. It's refreshing to get such great customer service anymore!

April 4, 2025. My experience every year has been great.... This year (a few days ago) I had the pleasure of speaking to "Laila". She was super nice and very helpful. It is always a joy to get a representative who is not only helpful but really nice. Please be good to her, it is very hard to get good help these days. Thank you.

I finally reached Cindy today and she was wonderful. She listened, was empathetic and did what I needed right away. I was going to stop ordering from you because I got an online offer for $55.99 for my ** tabs 44-88 lbs and went to order online. It gave me a code to use and that didn't work either. I called and talked to a male rep. He said there was nothing he could do then said he'd reach out to manager. Her first response was any price I saw on Google she won't accept. How could it give you a price, promo and your company name. Anyway after some time on the phone this woman boss said she'd call me back later that night. I waited all night, no call. So I wrote feedback and never heard back. I thought I'd try one last time and Cindy took care of me. Otherwise you would have lost me as a customer.

Customer service rep was patient, well informed, delightful, and extremely helpful. I made a mess of my order, and he corrected everything and gave Great advice on what would be the most appropriate dog food for my dog. He made the effort of looking up the ingredients. Thank you Joe!

I always get the best price and Customer Service from Petmeds could not be happier with the way you take care of customers. Each time I have called to place an order all the customer representatives are very knowledgeable and helping me place my order. It is so refreshing to find a company that its employees number one goal is customer satisfaction. I must say without reservation that Petmeds is the absolutely best at what they do.

Ruth was very nice and helpful during our chat. She was able to research the issue with my shipping and let me know they will reach out to the vendor and keep me updated. It was a quick chat which was also appreciated.

I called perhaps a week ago for a prescription refill. I was told that it was out of stock and that I would be notified once it was available. I called again today because I never received notification of availability. Spoke with Robert in customer service. He apologized that I wasn’t notified and told me it was in stock. Also, he offered to contact my vet’s office for approval of the refill. Since I had to call again to find out if it was in stock, Robert waived the shipping charge and filled the prescription. These days I appreciate great service like that more than ever. It’s terrific that Robert was empowered to do that without getting approval from someone else. More companies should give their employees the power to make things easier for the customer. I really appreciate that service from 1800 Pet Meds! Thanks!

I had a fantastic experience with PetMeds! I made an error with my order, but customer service representative went above and beyond to help me correct it. She was incredibly friendly, quick to respond, and made sure everything was sorted out without any hassle. I really appreciated her clear communication and the way she handled my mistake with such professionalism and care. It's rare to find a company that genuinely prioritizes customer satisfaction, and she truly exemplified that. I couldn’t have asked for better service. I'll definitely be returning for all my pet needs. Highly recommend!

I spoke to Gwen in customer service. She was so professional, polite, knowledgeable and helpful. She answered all of my concerns. Once I was done with our conversation I was totally at peace. It would be awesome to talk to her each time I needed something from PetMeds customer service. Thank you Gwen for your help!

She was very helpful with completing my purchase. She explained why my coupon code wasn't working and assisted me through the process. She was very kind, patient and knowledgeable about the products. Her wonderful customer service will absolutely keep me coming back.

Telephone order only: There was a 10 minute wait. The customer service employee was very polite and asked about my pet. She called the pharmacy to check on refills I had left. I ordered and paid. Very nice experience. Online order only: PetMeds does not keep the online site updated on the amount of refills left. So if you order and there is no refills, the order gets stuck in the computer ethos and never gets processed. I always call to place orders.

I just had to share my experience with you because it so rare to get both great Customer service and a great Product. Pet Meds is an incredible Co. Every time I place an order they do everything they possibly can to make it a great experience. In today’s world that is a rarity. I highly recommend PetMeds for all your pet needs. They are the best by far! Ask for Laila like the song! She’s terrific!

I’m not very good at navigating websites and comparing prices, etc. I’ve found that calling PetMeds and talking to customer service representatives directly is the way to go. They make sure I’m getting the best pricing and the meds I need to keep my dog healthy. Always patient and kind, I very much appreciate the assistance!

I have used Pet Meds for many years and have always found that Customer Service is excellent. They offer good prices and I will not go anywhere else for medications for my dogs. They deliver the medications by mail and I always receive them within 3 to 5 business days. I just ordered Vetmedin for my rescue dog that I have had for eight years. He is doing very well on this medication and has lived more than two years longer than expected.

I spoke with customer service rep Alexis. She extremely polite, courteous and respectful. I felt she went the extra mile towards customer satisfaction and resolved my issue completely. This nice lady represented PetMeds in an exemplary manner.

I contacted again after getting an email from support telling me they'd be happy to apply the promo & the manager honored it & gave me even a greater deal. Thank you for fixing this.

I was not expecting them to pick up so quickly and was very pleased that she already knew who I was and what my order was, probably by my telephone number, by the time she picked up my call. I had to have an appt that day for my dogs and they were able to send it back over to my vet's office, and I am now awaiting my vet's office to respond, which seems to take up most of the time-not PetMeds. Thank you for your efficiency!

There are many great qualities for Pet Meds..availability of needed products, easy website but truly outstanding are their customer serv agents! Gwen was wonderful, knowledgeable and so nice as was Dianne. Previously GIVE THESE LADIES A RAISE!!!:)

PetMeds is a great company with great customer service!. When I need to get prescriptions for my cats I always check for the best price on-line and always find it's with PetMeds. I just ordered Cerenia today and received wonderful customer service. Cerenia is very expensive and it really helps to find a company that makes it more affordable. Thank you PetMeds!

They went above and beyond to help me with a new service of teledoc for dogs that will save lots of money and time to keep my dogs prescriptions available and a better cost!! Way to go Petmeds thank you ♥!!!

Knowledgeable individual on meds and very helpful in many ways to help the customer. Very courteous and helpful in explaining on obtaining treats and other items that I would like to purchase with my current med that ordered.

Called in for an adjustment in quantity and to verify some details on my order. Though the initial wait time was about 8 minutes, it was absolutely worth it for the level of customer service I received from Jontaya! She was efficient, knowledgeable, personable, kind, and honestly fun to talk to while handling my concerns. She was able to address my issue, make the necessary adjustments, and did it all in under ten minutes. She just made me a customer for life!

Great experience! The associate (Pamala) was very helpful, professional and kind. She answered all my questions and was so easy in helping me make good choices. Thank you Pet Meds for your customer satisfaction!

Don't use them! Placed an order for one year's worth of meds for my 2 dogs. Cost $495 with discount. That amount was charged to my credit card. Got 6 months worth in the mail. Checked my credit card and they took off the original charge and then charged $362 for 6 months worth of meds. The previous order for the same med for 6 months was approx $250!! When I talked to them, they said they had nothing to show that I had ordered 12 month's worth. So they either lied when I ordered, or they changed it and lied about that. Will never, ever use them again. They are dishonest. Beware!!

When I googled the insulin pen, another company came up first. Their customer service rep was horrendous and offered no help. I was stressed and worried about my newly diagnosed diabetic Havanese. Well… Layla on the end of the line at PetMeds to the rescue!! Everything is ordered, prescriptions sent by mail, meds will be here this week. I can’t thank you enough.

Terrible experience. Placed an order several days ago and was told it would be shipped overnight, which I was happy to pay for. Getting Vet approval went very poorly, resulting in my having to make several extra phone calls and the folks at the Vet hospital sitting by their fax machine waiting for PetMed. Called PetMed and once they called me back (after a while) they put me on hold so long that I finally just gave up. When they finally got it approved they sent the order out by regular UPS, which is taking 5 days. We still don't have it and are going to have to drive to a hospital to get the medication tomorrow, as we have run out. Plan to send the medication back to them if and when it ever arrives. What a drag.

Cheryl handled my situation quickly and efficiently. She was able to change my auto ship date which I wasn’t able to change on my computer for some reason. I have always received great customer service reps at Pet Meds. Always. Thank you for hiring such great people who demonstrate true care.

Back in early 2019, I ordered online some meds for my German Shepherd using a card that I don't use at all. About 1 week later a movers guide showed up in my mail, apparently a worker at the Pet Meds warehouse who has access to the credit card orders, used my information and card to change the address for all my mail to their address. Ironically it was an address 15 miles from the Pet Meds warehouse.

When it works it’s great but I have had 3 issues with PetMeds and am moving on. I noted earlier this month I had not received any notification that my pet’s meds were not shipped. When I accessed my account I noted that there was no December shipment scheduled and the next shipment was January. I updated, manually scheduling the December shipment and received an email stating that it was updated. Today I look and again no December delivery. I called and was told of a “glitch”. I do NOT recall receiving any notification email or text referring to this “glitch”. Terrible service since this is the 3rd issue I have had. One of the other times the system had cancelled my subscription and no one could explain why. I should’ve received an email and text explaining the issue and an expedited shipment. Would not recommend PetMeds to anyone at this point.

I paid $20 for overnight shipping because my cat ran out of antibiotics and none of my local pharmacies had it in stock. This order was placed on Friday. It's late Monday, and I still haven't gotten it. Meanwhile, I've been on hold with the stupid music on the customer service line for half an hour and it keeps saying "Your wait time is more than 10 minutes." You can't tell me the wait time hasn't gone down, this entire time??

Despite my vet's office calling and confirming that 1800PetMeds would accept a faxed prescription (and after it was faxed twice), the company refused to fill my order. When I called and spoke to a rep they kept repeating that my vet's office said I had to go pick up a physical Rx and mail it. Would not acknowledge that the vet had faxed the Rx multiple times. Very poor customer service.

If you care about your dog don’t use their service!, My has gone 5 days without his meds that I paid for last week and every time I call they tell me they are coming tomorrow, I still don’t have them. They didn’t even offer to refund my money. This is no way to treat customers.

I needed medicine for a kitten with ringworm. The medicine that I ordered for this kitten has still not arrived, which is honestly infuriating. If you can, please order your medicine for your animals from somewhere else! It is not worth it.

Company sucks. Cancelled my order without notice. Unhelpful, rude customer service. Happy to take my business elsewhere. I suggest others do the same unless you simply like disappointment. Definitely not recommended.