PetMeds Reviews

My customer service representative Laila was amazing. She went above and beyond with my order. She was understanding, thoughtful and so willing to ease my stress. I will definitely keep this company in mind for referring thanks to her service.

I was so delighted to consult with Suzy over my order. She was very knowledgeable, friendly, and professional. She listened to my request and was exemplary to work with. I'll recommend my friends & family to PetMeds ❤️.

I have a 15-year-old dog that depends on Adaquan (prescription). Diana (1st tier call center) quickly responded to the emergency call that I made directly to PetMeds to sort out the problem, and escalated the situation immediately to Paul (Supervisor). Paul immediately reached out to the Vet clinic and sorted out the problem and entered the order. My confidence and respect for the PetMeds Staff is of the highest possible regard, and I commend the PetMeds Team for their appreciation and dedication to the needs of PetMeds Customers and their dependent companions.

I called 3 times and got different people that were all amazing! Very friendly, concerned about my needs, courteous and helpful. I would recommend 1 800 Pet Meds to anyone needing medications for their pets.

PetMeds, was exemplary after my beloved dog passed away. Iris was very compassionate and was very kind. She gave me a refund for the unopened medicine and even gave me a refund for the open medicine after I counted out the pills. I felt that was such a class act and went above and beyond customer service. She also deleted my autoship and removed my credit card payment. Again I was very happy with the customer service and will be recommending everyone to order from PetMeds.

I called (after hours) because I just placed an order online but forgot to put it on auto ship and Peggy in customer service was outstanding. She quickly found my order and changed my order to auto ship and then she also got permission from a supervisor to apply a $20 coupon to my order as a thank you for starting an auto ship! I am also very thankful they were manning the phones at 9:30pm Eastern time and she was even based in the US which is rare these days.

The representative that I spoke with was very kind and professional. She was extremely efficient and found discounts and coupons that helped lower my costs. I was very pleased with the final costs and with her excellent customer service!

I called with multiple questions about an order I have and new order I wanted and the need to make several changes. The girl who helped me was very informative and she even answered a couple of questions before I was able to speak them aloud! She was also friendly and confident in her job which was so nice! Good job PetMeds! You have the right people on your phones.

1800 PetMeds is very inconsistent with refilling my dog's Apoquel. He has horrible allergies were if he even misses his next dose within hours he will be biting and scratching like crazy and by the end of the day he's bleeding from constant irritation. I've had multiple calls with 1800 Pet Meds about the website not being accurate about shipping times and not being prompted in letting me know if they need the vet to give permission for refills. They also don't contact my vet when they are supposed to, to refill on time.

I am new to Pet Med and have been very satisfied. But today I had a complicated transaction/refund and was handled by Alexis. She was WONDERFUL!!! Thoughtful and professional. Today has made me to consider switching from the “Other” big pet company to 800 Pet Med for sure! Thanks.

We realized that we were running out of one of the dog food products we purchase from you, so I called in to find out when the next autoship was scheduled for. I was fortunate enough to speak with a young lady who was professional, patient, knowledgeable, caring and extremely helpful! Who could ask for more than that! Thank you Pet Meds for having great people to represent you!

I spoke with Leah and she was excellent! Leah researched the order and confirmed it was lost. Leah immediately requested a replacement and provided overnight shipping. Excellent custom service by Leah and she illustrates a great image for the company!

The best experience ever w/ the customer rep Peggy. Knowledgeable, professional, friendly and Helpful. She makes you want to keep placing orders! Very thorough w/ products your purchasing! She's great.

PetMeds is #1 in customer service. The representatives are courteous and knowledgeable, always helping me make the best choices and get great pricing deals. Shipping is always fast, too. I am a committed customer. Thank you, Pet Meds!

The Pet Meds experience couldn’t have been better. The Rep was helpful and helped me get my order placed and was sure to apply the fantastic promotion being offered. I wish I remembered her name, she was wonderful! Thanks so much!

PetMeds Chat option is so convenient! Ruth with PetMeds customer service was extremely helpful and very friendly! I had an issue with a prescription and she was able to resolve the issue in a matter of minutes!

Kelly was outstanding with her customer service skills. She was extremely helpful with her knowledge and expertise regarding the items I purchased. Despite having a glitch while unsuccessfully trying to order my items online via the website, Kelly was very quick to remedy the situation and complete my order over the phone. Plus, she had an amazing personality, too! Kelly most definitely went above and beyond the call of duty, and I sincerely appreciated her efforts!

The customer service I just received on the phone was amazing...I had a couple of questions, which were not only answered with ease but then this really nice woman even placed the order for me to make sure that the discount was correctly applied. How great is that?? When the call ended, I was smiling--and grateful for the help. It truly makes a difference when someone is kind.

Called about a price match and Leila was fantastic, so easy and efficient. Didn't have to wait on hold at all: She provided me excellent customer service, thank you! I will continue to use Pet Meds as I now realize that they are committed to providing quality medication at the cheapest price possible.

The manufacturer of Synovi G4 changed the product--both the chewable size and packaging. As a result, the new product is exactly half of the old. But the price was the same! I brought this to the attention of PetMeds and they gave me a partial credit and recommended a similar product. It sounded like it was the manufacturer who was responsible, but PetMeds tried to make it right.

I highly recommend 1800 Pet Meds because of the customer service team members like Mason. Mason was truly so helpful and really made such a difference with placing my order for my dog. He was compassionate for the needs of my dog and made you feel important and was so kind which is such a rare thing to find today it truly felt like I was talking to a friend rather than a 1 800 number. Please give Mason the kudos he deserves because you have a loyal customer because of him and if he’s a reflection of the rest of your team 1800 pet meds is awesome because of them.

Summer was wonderful. She was very helpful. She went above and beyond to assist me. She was able to resolve my issue. As a customer service supervisor she is someone, I would love to have working for me. PetMeds is very lucky to have an employee like her.

I wish I had stumbled on 1-800-Pet-Meds years ago. We've overpaid our local vet and see a tremendous savings. Further, they make it super simple to put everything on auto-ship. I actually had to contact them, cancel an order due to having too much and not only were they able to cancel the order, but were very professional about adjusting my autoship schedule.

The nice lady I talked to was sooo helpful in straightening my account out. She stayed on the phone with me, asked my dog by name and was so professional, friendly and knowledgeable in all aspects of my order. I love Petmeds!

I had an issue with receiving my order, and Pet Meds always comes through in making things right. Excellent customer service! Their professionalism, customer service, and guarantee is what keeps me coming back. A truly stand-up company which is very hard to find anymore.

There was a miscommunication between me and my veterinarian so I ordered my pet meds later than I should have. Luckily Petmeds was able to expedite the shipping so that I could get my puppy's medicine in time. Cheryl was so helpful and I appreciate the great customer service.

The representative that I spoke to to stop our auto ship after our dog died, was kind and respectful. I did not expect them to refund the shipment we received after his death, but they offered that and requested we donate the meds; which we did. That was over and above what I expected and it was very kind.

I want the absolute best for my Rott Sadie Mae. I called to price compare and was pleasantly surprised with the discount and auto ship in the difference of the cost compared to **! Sign me up! Thanks!

The lady who helped me went above and beyond to address my questions. Excellent customer service. I’m so glad I made the switch from my vet's pharmacy. I look forward to ordering through 1800petmeds for my fur baby from now on.

Cindy and the folks at pet meds are the best! I have been doing business with them for over 20 years and would not trust my pet's health to any other company. They really treat you right. Petmeds has a friendly way.

I would have given my experience with PetMeds a one star review however, after 3 or 4 times trying to address and fix my concern, I was finally was blessed with Miss Precious from Customer Service. This woman was patient, kind, friendly, knowledgeable and all the while very professional as she wove through the maize of presenting issues and solved my problem. She deserves a raise! Not only did Miss Precious solve my problem, but she gently educated me about order restriction policy, worked with her supervisor so that the discounts I thought I would receive came to pass, but apparently she also expedited the product delivery since it had taken so long for me to get my problem solved and my dog was past due for his medication. Thank-you Miss Precious! Because of you, I will continue to order from PetMeds.

I had to update info, check prescriptions and use a savings coupon. Kelly patiently walked me through everything. Great customer service! I wish submitting prescriptions was easier but I understand that you have to be careful.

I am very disgusted because I have been a customer of PETMEDS for years. Usually every time they send a package, they send a dog bone. And even though they know I have two dogs, they only send one bone. This time I ordered the six pack of Nexguard for over $100 and they didn't even include a bone in the package. My dogs are real smart and they know when that package comes before I even open it, they know there is usually a bone inside. This time after spending all that money, they didn't even send a bone. My dogs were standing there looking confused as to where their bone was. Since they usually only send one I have to break it in half. Then they stopped sending the large bone and started sending a small bone. Then each month the price of the Nexguard is going up $10 or more. I'm going to start looking for another site to order my Nexguard.

The customer service was fantastic! I have been ordering my pet’s meds through PetMeds for the past 11 years. Unfortunately, my dog passed soon after our auto shipment of his Trifexis arrived. Customer service was able to refund this order. We will definitely be returning to PetMeds when we decide to add another pet to our family.

ALWAYS are compassionate and caring whenever I place an order for beloved dog's medicine. Thank you for being so kind during this difficult time!! You really make a difference <3. It's refreshing to get such great customer service anymore!

April 4, 2025. My experience every year has been great.... This year (a few days ago) I had the pleasure of speaking to "Laila". She was super nice and very helpful. It is always a joy to get a representative who is not only helpful but really nice. Please be good to her, it is very hard to get good help these days. Thank you.

I finally reached Cindy today and she was wonderful. She listened, was empathetic and did what I needed right away. I was going to stop ordering from you because I got an online offer for $55.99 for my ** tabs 44-88 lbs and went to order online. It gave me a code to use and that didn't work either. I called and talked to a male rep. He said there was nothing he could do then said he'd reach out to manager. Her first response was any price I saw on Google she won't accept. How could it give you a price, promo and your company name. Anyway after some time on the phone this woman boss said she'd call me back later that night. I waited all night, no call. So I wrote feedback and never heard back. I thought I'd try one last time and Cindy took care of me. Otherwise you would have lost me as a customer.

Customer service rep was patient, well informed, delightful, and extremely helpful. I made a mess of my order, and he corrected everything and gave Great advice on what would be the most appropriate dog food for my dog. He made the effort of looking up the ingredients. Thank you Joe!

I always get the best price and Customer Service from Petmeds could not be happier with the way you take care of customers. Each time I have called to place an order all the customer representatives are very knowledgeable and helping me place my order. It is so refreshing to find a company that its employees number one goal is customer satisfaction. I must say without reservation that Petmeds is the absolutely best at what they do.