1-800-PetMeds

Ordered from the website 3 different times. Each time my order did not arrive. Checked my email to discover my order was on hold due to "payment needing to be verified." I thought there was an issue with my payment method as I used PayPal the first time. Switched to credit card and got the same error/hold status, stating I need to call a 800 number to verify my payment. I've never heard of this practice when ordering items online. This is not a standard practice when ordering items online, it did not sit right with me and made me feel like something was wrong/fishy with the company. Canceled the order and ordered from Chewy.com without any issues.

DO NOT USE 1800PETMEDS! You may or may not get your pet's meds. The customer service is rude and doesn't care if your pet is suffering while they continue to not ship the meds your pet needs. There is no confirmation of order, no tracking number, nothing. They will take your money fast, and then wait weeks to send the medications your pet needs, if you ever get them. Please don't make the mistake of giving your money to this awful business, YOUR PET WILL PAY THE PRICE!

I had an issue with a prescription for my dog. The error was with the vet, and when I called 1800 pet meds, they took the time to research the issue and then called the vet to straighten out the problem. As a result, the prescription was filled and shipped the same day I called. I was never placed in a queue and spoke to a real person within seconds of my call--no options to choose from, just a direct connection to customer service.

Doesn't show shipping charge till after you check out. They if you cancel order immediately (within seconds), they'll show canceled, but still send order. Run! They have Vaseline out and are waiting for you!

First, this company does not acknowledge orders. Most reputable companies send an email and follow up with shipping info. The label on my product indicates it was filled 11/4 19 yet I just received it today, 11/19/19. Sorry but this is 2019 not 1960. Nearly 3 weeks is just too long for me. I will not order from them again.

I bought my cat some ** transdermal gel which is used to treat hyperthyroidism. When the packaged arrived it was in a box that had an ice pack in it. Which is nice but but confusing because it's not like it's the middle of summer and I've never heard of transdermal gel needing refrigeration. Then the syringe says oral use only. Transdermal gel is not oral medication, transdermal literally means through the skin. I ended up having to call customer service three different times just for them to confirm that it does go on the ear and to disregard where it says oral use only.

I always buy from 1800-PetMeds and this one time they forgot to ship an item. I called. They were very helpful without asking they Shipped out the product overnight!! Free of charge! Great company. Highly recommend.

I placed an order online for non-prescription flea medication. A couple of hours later I receive an email that I need to call to verify my information. I use Live Chat to ask what the issue is. I was told it was not a payment issue but I still needed to call in because they needed to verify my information. WHAT?? I have never had to do that when placing an online order with ANY company. I canceled my order and gladly paid a few bucks more to order from Chewy without the hassle. That is the most ridiculous thing I have ever heard. I will not be returning as a customer.

I have been using PetMeds for over two years and always experienced them to dependable and also learned they are affordable medication! Our dog is on life long medication and so I appreciate their excellent business practice!

I ordered two pet beds from their site two weeks ago. I’ve been calling for the last five days to see where order is. They keep telling me it’s shipping today and we will send you a tracking number. They never ship it or send tracking number. The customer service reps are rude and could care less. This is the worst company I have ever dealt with. Incompetent staff and poor service. Their website says 3-5 day shipping. It’s been 14 days and they can’t give me any answers. Stay away from this company.

I made overnight order. It never came the next day. It never came the next day. I called. The woman took the extra 19.99 fee I paid for overnight. She said I would receive it today. I did not. I called. It had not even shipped out!!! I was confirmed by email four days ago. Then by a person yesterday that for sure I would receive the item today. After two confirmations, a total fail! I do not trust anything this company says or puts out. How can you? The customer service person kept acting like I should know they were in FL & it was a time thing. I don’t believe they had the product to ship out & were stalling making excuses. This is a very bad quality in a company. Do not trust!

Yesterday I ordered Advantage II for both my cats and my dogs. At check out I confirmed with a payment of $97.97 but $131.52 was taken from my bank account. That's $33.55 more than what I confirmed at check out. This is upsetting as I am on a low income. I wouldn't have ordered if the price was $131.52 at check out.

It took 40 minutes of customer "service" objecting and twisting pricing numbers before a $10 discount was offered as a "one-time courtesy". I wouldn't patronize this Company...I was disgusted. Other companies appear to have much better regular pricing without all the self-serving nonsense of advertised percentages off and "discounts".

They send me an email for reordering 2 prescriptions. I get a call a week after confirming the order and the pharmacist tells me that I am ordering 1 of them too early! How am I doing it too early when they are the ones sending me the reminder to order again? Then the pharmacist had me count the remaining pills I have. When he finds out I will need more in a week, he questions me about it like I am misusing my 18 year old dog's meds. My dog takes 1 piece of a pill every 8-12 hours (or as needed for pain).

** oral suspension. My cat was prescribed this for chin acne. It is an oral liquid. She could hardly tolerate it and was very uncomfortable and drooled horribly. We quit using it after 3 doses. We very carefully followed veterinary instructions.

I mailed in prescriptions from my vet. It took a month of me calling every week before they said they finally had them. I then placed an order over the telephone for ** and **. They only sent the **. Had to call again and they said they didn't have the scripts for the ** even though all scripts were mailed in the same envelope. They finally found the ** scripts. In total, I must have called them over 10 times just to finally get all of the scripts mailed to me. Using PetcareRx next time (also, PetcareRx prices are cheaper).

The vet prescribed **. They say, he, "Use this and find where your dog is stable. It may take a few years off her life, yet, you want to make her comfortable." My pitbull was experiencing massive skin issues! In fact, the vet thought it was cancer because it was so bad. My pitbull gained ground on **. Then my pitty named Sady was having breathing issues on ** and I was looking for a more natural healthier alternative.

I would give negative stars if possible. I placed an order over the phone for both of my dogs. The woman was friendly and I explained I went to VetCo for their checkup and vaccines. Vets are very expensive and VetCo was a huge savings. However, they are more like a traveling clinic - not an office. I took their receipt, which was all I got, and the prescription is part of that receipt and placed an order with 1800-PetMeds. I need to board my dogs for my daughter's wedding and I need this receipt. I asked if I could send in a copy. After 10 mins on hold and conferring with the pharmacist she said "yes". They took my card card info, gave me a confirmation number and placed my order.

I just adopted a dog and the Shelter sent me a coupon for 20% discount for Frontline meds. After I was in the 1800-PetMeds' site the coupon was worthless because they were giving me a 30% discount and because of that the smaller discount was denied. After I bought the product I decided to check the same exact med. on the Petsmart site, it was about $4.00 dollars cheaper and with no discount. I went back to the 1800-Petmeds receipt and I realized that they had inflated the price by 30% to then give me a bogus discount of 30%. It is obviously an intentional Scam to lure customers to the site with a coupon that will be denied for another "better" coupon that works but doesn't save you a cent because in the end you're paying more than Petsmart.

I have a huge problem with this company's email advertising and I won't order again because they make you feel guilted in spending your money by stating "Don't wait until (my dog's name) can't walk" and I'm directed to buy a certain product when my dog doesn't have that problem. Every month I get tons of emails stating it is time to buy flea products with an increased price, a bogus coupon to which you think you're saving but you're not, and a shame me into buying a product because of what may or may not happen down the line. I contacted the agency and all I heard was, "We will looking our advertising," and I got no response re: the coupons.

They raised their medication prices RIGHT before their “first ever 30% off sale”, so you’re actually getting a 20-22% discount. I purchased from them before with a 25% off discount. When I went to purchase the exact same meds (and same amount) my total with a HIGHER yielding discount was more. Why? Originally they had the price of the meds marked at $57.67. Right before their phony “amazing sale” they raised the price of the meds to $67.11. Their current 30% off everything sale isn’t honest at all. It’s just a weird marketing scam, so the company can dishonestly earn a couple more bucks off their customers. Incredibly shady.

I wish I would have read these reviews before I ordered through 1800-PetMeds. I received several emails and phone call advising me they did not get approval from my vet yet. I called my vet and they said they approved medication on 3/9 and it is now the 3/12. I called 1800-PetMeds, spoke to two different people, who said no approval from the vet. Someone is not telling the truth.

This will be very concise and direct. This company inflates prices then has sales that simply bring the price to market value as compared to other retailers. Luckily, I've been able to identify this scam before ever having to experience some of the other issues I've read about. Just save your time and money and use Amazon or a local Pet Supply Retailer.

I GOT A DAMN CALL AND SAID my order was being held up... again. I called and was told that you had the first fax via a phone call on Friday afternoon and that the order would go out on Monday. I had the vet office fax it in for the second time on Friday before I phoned. They said they had confirmation that it was sent. So pissed off when I found out you had not sent the order as you said. Now you are closed for the time I am addressing this issue again. It is over one week since I placed the order.

I have heard a lot about PetMeds and figured they were a legit company. Boy was I wrong. I placed an order for flea control for my dog. So far so good. The next day I received a confirmation that my order was okayed. The very next day I received another email informing me that my Vet refused to authorize the order and they had instructions what to do next (I kept a copy of PetMeds confirmation email). Unknowing to me PetMeds had already taken out the money from my account the instant I ordered it (without confirmation from my vet). Ok, I called my vet to find out why they did not authorize it. They told me that they did not do business with PetMeds because they had caused many problems with other vets including having to fight for their license.

I recently ordered a prescription for Vetmedin for my dog. My vet prescribes a quantity of 50 because that's how the manufacturer packages it. My local Pharmacy was out of stock, so I turned to 1800-PetMeds. It arrived today and I was more than a little surprised to see that the bottle was not in the box it normally comes in. Not a problem, just unexpected. When I opened the bottle, though, I noticed that the seal was broken - the perforated ring was already detached from the bottom of the cap.

I placed an order for a year worth of Revolution and Credillio. They charged my credit card $353.35. Then decided they didn't want to give me a year's worth. They charged my credit card another $262.00, for 6 months worth of meds, without my permission, and then called me to get permission. I told them to cancel the order and not charge me, because I did not know they had already charged me twice. They told me that my credit card was being denied. It turned out that I was now over the credit limit on my card and the credit card company froze my account. The woman put me on hold and then told me she had talked to the pharmacist and the pharmacist would make it so I could get all the year's worth of meds that they sold me in the first place. I was transferred to Mario and Mario couldn't get my card to go through either.

Our vet wanted to charge me $300 for an antibiotic for our dog on top of the $178.00 vet bill for a UTI. I am on limited income and I called them and was able to place the order with them. My vet approved the script next day and they are even waving the overnight fee for me. The price was also reduced by 90%!!!! Thank you 1800-PetMeds. You will always receive my business.

Placed order on 11/26. Vet approved. Got notification from PM that they hadn't. Called vet to ask them to call PetMeds. Shipped 11/29. As of 12/10/18 not received. Website said 3-5 days. I have emailed twice from two different emails with order number. No response. Get emails selling more product. Received email asking how my dog is feeling. LOL. Cust svc. blames holiday mail. Amazon gets me my things in 2 days via USPS during the holiday season. Meds being overnighted after I called. Waiting to see... Will probably not reorder. Will try another service.

I recently TRIED to place an order for a number of prescription medications. Received multiple emails from 1-800-PET-MEDS stating my order was on hold as my vet had not faxed them back. After confirming with my vet that they had faxed in the prescription twice previously, I asked them to please try again. Third time was the charm. Or so I thought. Then I started receiving emails from 1-800-PET-MEDS that there was a problem with my credit card. Funny thing is, my credit card company, when called, confirmed that multiple (more than one) temporary authorizations had been placed on my card by 1-800-PET-MEDS and all within an hour's time.