Zara Reviews

I have returned my item. I had got two dresses in the same package. I did return both bec of sizing issue but I got refund for only one item. I have been behind customer service for past 2 weeks. Now they say they have not received the item. Those customer care people don't even care to reply to customers. This is one of the worst customer service I have come across. Order date: 6/22/2019. Order number:**. LIMITED EDITION LONG SATIN JUMPSUIT - M.

I purchased two items on sale on June 26th. I had it shipped to the store, it is now July 26th and I have yet to receive my items. I called customer service numerous times, over 10, they said they cannot help but will send my case to the correct team. I have yet to be contacted or even offered a replacement or a refund, this company honestly should not be in business. At this point, they took my money and did not deliver my product. Last time I checked, this was theft. I will be calling my bank to get my money back and wiping my hands clean of Zara.

I purchased a shirt online and had it delivered in the store. When I went to pick it up, the shirt was reduced in price. I was told the store is not set up for price adjustment, I cannot return the merchandise and buy it again. So because I ordered online for a specific size, I'm out of luck and have to pay more. If I waited 29 days, I am being unreasonable but I was literally picking up the paid for shirt and right in front of me was a markdown version.

I bought a pair of shoes, with sling back...shoes do not stay on. I only wore them while for my entire work day, but they were so uncomfortable I literally had to buy another pair of shoes (from a DIFFERENT store, of course). Zara management was very rude (I will admit, never had an issue before - maybe she was having a bad day). She referred me to to file a claim, of course my claim is denied! The customer service rep on the phone seemed to be talking extremely fast, almost on purpose and the only thing I did understand was they will not be accepting my claim. I really like this store, but can not continue to shop where I'm not valued as the consumer.

I had an unauthorized debit on my bank account with this company. I contacted them as soon as it went pending on my account. At this time the items had not been shipped and they could have stopped the transaction. They opened a fraud case. 5 days later the transaction clears my account. I got a call from Zara customer service telling me the items had shipped and they have blocked my card from future purchases (which is what is was told on day 1 DUH) and I would need to follow up with my bank and let them handle it.

I needed to return two dresses because their XS size was too big for me, the dresses were not worn and the tags were attached. However, neither the store nor the customer service won't refund, exchange, or issue a store credit because it has been over 30 days since they SHIPPED the merchandise. "Didn't you read the return policy?" the rep says. I have never encountered this kind of a harsh policy and terrible customer service. I will not shop at ZARA ever again.

I was shocked what Zara ballerina shoes did to my heels. I couldn’t walk for 3 days with closed shoes and took forever to heal. Not to mention the pain!! Will think twice before buying their poor quality products now.

I bought a linen shirt with buttons for $32. A button kept coming open and finally fell off with one wear. I took it back to the Michigan Avenue store in Chicago where I had bought it just a few weeks prior. One of the managers told me that I could not return it because I had washed it. I told her I washed it out of basic decency - I would not want to return a dirty shirt. That's when she gave me a line that should become the tagline for Zara. "This is a low cost store. It is well known fact that our buttons fall off." Well done Zara!! Keep up the excellent work! It's the last time I'm setting foot in your store.

Ordered almost $300 worth of merchandise that I never received but they are telling me it was delivered and won't do anything. Can't ever get hold of a supervisor. I'll never spend money here again despite having shopped here frequently in the past. Buyer beware!

These people are not helpful when it comes to faulty product and refunds. Purchased jeans and within 24 hours they ripped and they wouldn’t exchange or refund. Cmon! I literally haven’t even been able to wear these jeans? I got my regular size and everything...I was not aggressive with them. So upset and don’t want to purchase from them again! Also the lady on the phone spoke SO fast I couldn’t even understand her...I had to ask like 3 times what she said.

This is a terrible company. I ordered a jumpsuit and received notification that it had been delivered, but I did not receive it, and noticed that the delivery address was wrong (in fact, the address that it was delivered to does not even exist). I contacted Zara customer service and was told that there was nothing they could do. I said "but I did not receive the item" and their response was "We are sorry there is nothing we can do about your lost purchase." So I basically threw the money away. Do not shop here. I have contacted the shipping company, LaserShip; my expectations are low.

The denim mom Jean is a distressed look. The jeans come with holes placed at the knees and just under the right pocket, after only wearing the jeans for a few hours, holes began to expand. This was very disappointing to say the least. I contacted Zara and provided them with many pictures (over 10). After just 24 hours, they replied through email explaining that they would not be replacing the jeans. If I knew that after a few hours my Jeans would be essentially garbage, I would never have ordered them. I will never order from them again. They do not stand by their products and customer service is not their priority.

Within ordering twice within two weeks from Zara; both of my deliveries by LASERSHIP were left in the wrong location. My address & apartment number were clearly identified on my order and also on the outside of the shipping box. Each time I had to physically go looking for my package throughout the large apartment complex I live in (thank goodness I was able to find them.

I had an order with Zara from online for a pair of shoes (which named LEATHER SLINGBACKS WITH WOOD HEELS from their site) on March 25, 2019. Since I first wore them on April 24, 2019, I felt my foot very uncomfortable with them. Take close to look at them, I found there were something from board lasting connected insole were out of flatness and they were against my foot. On April 25, 2019, I contacted their customer service (phone no 1-855 635 9272) with this issue and requested an refund because of the quality issue.

Upon entering the store on Fifth Avenue and W 52nd I asked a sales associate where I would find a tuxedo style suit for an evening wedding. She said, “If you haven’t found what you’re looking for, we don’t have it.” I explained that I just walked in the door and was asking for her guidance. She then pointed out where the office-wear was. I told her again that I was looking for a formal tuxedo style suit for an evening wedding. She then said they carried nothing like that. So I asked if that was an online item only. She then asked for me to show her a picture. To her credit, she went and got the info I needed. Once I located what I was looking for I asked for the bathroom and was told I’d have to go next door to Hollister. Long story short, no bathroom there either. The two suits I tried on were really poorly made out of very cheap materials. My advice is don’t bother.

I ordered 2 shirts and 1 jacket, they only ship the jacket and forget about the other two shirts that were supposed to be in the package. When I contacted customer service they said they have to investigate the issue. What's there to investigate? They didn't give me what I paid for! Also, mind you the gift card I was trying to use was not even activated properly that my mom bought me for Christmas. I went to the store and they couldn't do anything about it. Finally customer service fixed the gift card for me, only for my then order to not even be shipped with everything. Horrible they have gone downhill.

I have been a Zara customer since their first flagship store on 57th Street in NYC. Over the years the quality of their products have diminished! I just contacted @Zara Care on Twitter to advise them the booties I purchased from them and wore for the FIRST TIME lost its heel! Yes! The heel came completely off on one of the booties! A few months ago, I purchased another pair of suede like booties only to have heels of both shoes PEEL OFF after only one wear! These were returned and a refund provided. A pair of pants purchased in the fall got a hole in the seam at the first wear! The quality of their products is shoddy and another frustrating area is their sizing! You cannot get consistent sizing on their products either! Sometimes I wear a small and other times a large! Small sized items made in China are different from those made in India and in Spain! Making online purchases difficult! Zara really needs to elevate their quality standards!

I bought a jacket at Zara store in La Jolla Village Drive, San Diego and then decided to return it. During the two weeks that passed between the time of my purchase and the attempt to return it my Nordstrom Visa credit card was stolen. I got a new card with the new digits; however, my account stayed the same. The store management told me that I could return the jacket ONLY for credit store.

I purchased a jacket and earrings online from Zara. I forgot that Zara's sizes are small, so I had to return the jacket for a larger one. No Problem. I also purchased a pair of earrings. When I received them, I opened the package and tried them on. They were much too large so I repackaged them and sent them back. The problem is they were packaged so tightly that I had to rip the "sticky" tag just to get them out of the box. I just received the following message from Zara: "Regarding the return of the LEAF EARRINGS - **; unfortunately, at this time we are unable to process a refund as the item is not in returnable condition. We apologize for any inconvenience and advise that the item will be shipped back." The earrings were in perfect condition except for the packaging that Zara probably designed with "difficult to open" on purpose so you can't return items. They're only $20 earrings but Zara just lost me as a customer.

I purchased goods online from Zara, which I subsequently returned to my local store the day they were delivered. Due to 1 item of my order not being delivered to me within that order the store was unable to process my refund whilst I was in the store. A member of staff called Zara head office, and informed me they would process my refund that day through the head office, I was subsequently given my receipt back, with the member of staff writing on the receipt that all items had been returned to the store, and a refund would be issued. Zara are now claiming they have no record of me returning these items. It is now 4 days since I returned these items, I have sent proof to Zara head office of the receipt I was given in store, and they are now saying it will be a further 48 hours until they respond to me. To say I am disgusted is an understatement, how can such a large company be so incompetent? Zara you are a disgrace.

Purchased about NZD 800 online from Zara NZ over 2 months. Zara has wrongly tagged their basic blue leggings sending polka dot ones instead. Return process super cumbersome. They couldn’t guarantee I would receive the rightful item even if it was showing available online as they needed me to send a photo; process it (took 2 days), get a return tag to print (again 2 days after I called) and then sending them a photo of the receipt from the drop off point. Then they called me asking me to re purchase it online as they are able to refund an item but not exchange it because it was already exchanged once?

Bullying, humiliation and intimidation is the customer service that is promoted within your Meadowhall store by Zara Management. There was no duty of care displayed from any of the staff. After trying to return a faulty item and speaking to Zara head office, receiving a case reference number for a full refund, the manager told us we were lying as head office would never do that, she called head office behind the till and came back saying the case reference wasn’t for a full refund. I called head office from my personal phone, gave the number to be told it says full refund, I told them the manager stated it didn’t and they asked me to pass the phone over to her, she refused to take the call.

I purchased a defective item from a store on March 1, 2019. When I put the pants on to wear I noticed almost immediately that the seam in at least two places was coming undone. I immediately took them off and put them back in the bag to return. I was told by both store manager and customer service department that they would not replace the defective item because I did not have a receipt. Now I understand the policy, but when Zara sells a defective piece of clothing, the responsibility should be on them to make it right. The customer service department and store manager were completely unapologetic and rude. This was through no fault of my own, and to be forced to keep a defective piece of clothing is absolutely unacceptable.

I ordered 6 items online. I received 5 items and Zara is not going to refund my money for the item I did not get. Totally unfair and unacceptable after being a loyal customer who spends thousands of dollars every year.

The Jacket that I spent $109 on ripped after a few times of me wearing it to dinner. Complete waste of money. The customer service couldn't replace the jacket because there were no more in stock. Complete rip-off.

Literally, THE WORST CUSTOMER SERVICE...PERIOD! Purchased a coat, coat was faulty, misplaced receipt. Went through a ridiculously long process to find transaction, took over a week when I was promised 24-48 hours, every time had to chase their customer services, only to be told they couldn’t find it and provide proof of purchase!! They are awful! To make matters worse when I went to do a return for a different item that was a day over the 30 day period, they couldn’t do anything, nothing! No exchange, gift receipt, nothing. To make matters worse I was in the Bluewater store a week later and a lady brandishes a load of receipts at the tills and the manager lets her do a refund for an item 2 weeks over the 30 day refund/exchange period!! Sorry what?!

I ordered online and I just noticed that the address I picked is my old address. And I called the customer service that they told me my order is on way. And I told them "please dont drop my packet at foreign people door, I have no contact them." And a few days later, they emailed me "We suggest to make arrangements to receive the package at the address provided." They could have reached the delivery person and at least sent my packet to the correct address. I am so disappointed their service. I stopped shopping from Zara. Its customer service is so rude and doesnt help you.

An order I placed on ZARA.COM arrived in 3 boxes. Out of these 3 boxes, a pair of boots were missing. I called customer service to report this issue. After 2 weeks of calling them 3 times, I was repeatedly told by the agent that ZARA is not responsible for any missing or lost item once the shipment leaves the warehouse, which is a very irresponsible and ignorant statement from a business. Since they told me they shipped out 3 boxes after I reported to them, clearly I paid for an item that was never shipped. There was no missing box, only missing ordered item that was never included in the boxes.

I got a faulty pair of pants which ripped on me and I was just a few days over the return policy so all they told me was to get them repaired. I did just that but they ripped again so I asked for a refund because clearly these pants are terrible quality. After numerous and numerous emails and phone calls, they are still working to resolve this case. I sent them my first email about this in November, it is now almost March. How such a huge brand can be this terrible is beyond me. On top of that, they're trying to tell me all I can do is get store credit. After everything they put me through I deserve a full refund PLUS store credit. They've lied to me and made me wait WEEKS before getting any sort of response. This is the worst customer service I have ever experienced. And when I tried to get it escalated or talk to a supervisor they tell me "that's not an option". This is ridiculous and I would encourage everyone to shop ELSEWHERE.

My package was shipped out on Dec 27th, and I picked it up from Purolator facility on January 2nd. Returned the package to Zara main office via Canada Post and they received it on January 30th. However, package got returned to me a week after. I was advised it has passed 30 days, there's no way to return it. My QUESTION is shipping time was also included in the 30 days - this is ridiculous. Also asking Zara if I can get store credit because I shop at Zara a lot, but the answer is NO. All in all, no shopping at Zara ever AGAIN!!!

Ridiculously rude customer service and terrible communication among Zara stores. I was shopping at a Zara in Long Island, and they did not have my size in a pair of shoes I was interested in. So the cashier was able to find a store on 5th avenue that had my size. First, they could not contact the store for me to have them ship the shoes at my own cost, nor could they reserve the shoes for me to go pick up. So I call the store on 5th avenue myself to reserve the shoes. The rude cashier was UNWILLING to go look for the shoes I was describing to her without the article number, even though they were the only shoes of their kind at that price; a simple walk around the store would have given me the answer I was looking for. As I was politely telling her that I am going online to look for the article number of the shoes as we speak, she hung up on me. How is that acceptable customer service?

Can someone please explain why during certain days and hours only the registers in the female department are left open? I writing this after experiencing a similar situation multiple times at various Zara’s locations including New York City (Fulton/Broadway) and NJ (Newport). On several occasions lines have been excruciatingly long and for some reason the company seems to only keep registers in the female section open. This is extremely inconvenient and causes the line to practically go out the door. Today while waiting, I literally had to put my things down and leave. This can be rectified very easily by opening up the registers especially during times when it’s clear that it can help the situation. Thanks.

Returned a pair of pants to the store on 12/15/18. As of today, not credit. Have called 855-635-9272 since 01/02/19 and get the same response, "We are escalating to a supervisor. Our finance department will get back to you in 1 - 3 business days." Not return call - nothing! I'm out of pocket $87.49 and they have their pants! Unacceptable!!! I will NEVER ever shop there again!!! Worst customer service EVER!!! Pay me my money, you have your merchandise - opened a case with the BBB and they are giving them the same runaround!!!

On December 16th of 2018, I went into the San Francisco Westfield Zara and purchased four articles of clothing: a dress, a pair of pants, a blazer, and a sweater. The bag with my items was much smaller than I expected as the sweater was a huge item but as a long-time Zara customer, I trusted them and did not question it. I went home after my purchase only to find that the sweater was not in my bag. I was charged for the sweater but the sweater was nowhere to be found. I called the store numerous times and there was no response, so I had to call the other downtown San Francisco location. The salespeople at that store told me that they could not assist me and told me I should reach out to the workers at the San Francisco Westfield Zara.

Never shop online from Zara. If you have any problems with your order, their customer service will never help you out. They deserve 0 stars. They lost my package and they don't want to give me a refund. The Worst Customer Service in the entire world.

I’m not sure if the location address is correct. I placed an online order with Zara and I don’t know the address where the merchandise is shipped from. However, I purchased 4 pairs of jeans for my 7 year old son on 1/5/2019. My order# is **. On 1/8/2019 I received my package and opened it and it only had 2 pairs of jeans. I checked my email just to confirm if they were probably shipping the other separate but I only found one confirmation with the shipping details for all four. I immediately contacted Zara customer service and reported the issue. The agent apologized and confirmed that I should have received all 4 in the same package. I gave her the item numbers of the 2 that I received. She advised that as a courtesy she will submit a request to have the missing merchandise re-shipped which she explained should take 3-5 days.

I ordered a pair of stretch thigh high boots and received them today. THEY ARE WORN...wrinkled in the front with scuff marks, no tissue paper in the shoe. I reached out to customer service via chat twice and both times I was asked for my order number and told they were looking into the matter. Let’s just say, no one ever came back to the chat. I’m thoroughly disgusted and now seeing all of the reviews, I’m glad it’s not just me. I will NEVER ORDER FROM ZARA AGAIN! DISGUSTED IS AN UNDERSTATEMENT!!!

I was a big fan of Zara clothing. Lately, I realized the clothes are losing textile and fitting after 1-2 washes. I don't want to pay $$$ for this poor quality anymore. I mainly bought tops and sweaters but now they are of no use to me.

Do not buy from Zara.com. I purchased a jacket for my daughter that had a sleeve that was not sewn correctly. The first step in the very long return process was for me to prove that there was a problem and that I hadn't worn the jacket by downloading 4-5 pictures onto their chat system. And to include the order number and a case number that they gave me (why two numbers??).

I have shopped at Zara for many years now and have found that about 60% of the time a button will come off of a Zara dress or sport shirt. I don't know why I keep coming back. Maybe it is because I like the textiles and the fit, but the button sewing sucks.

I would give less than a star if I could. This was a awful experience from the very start and when the items didn't fit properly they would not accept a return. For them is all about their money and don't give a hoot about the customer. Very sad.

I have had the absolute worst experiences with this company. I have tried to make three returns by mail. They claim to not have any of them, when I provide the order numbers and tracking information from the shipping labels that were sent, it has gotten me nowhere. Please beware of this company and be hesitant to order anything online, but especially hesitant returning by mail.

A very low customer service in internet shopping. The system is failed to save my delivery address and nobody called me for 1 week to check my address. So I've been waiting for 2 weeks to receive my order.

I purchased a pair of maternity jeans from Zara and before wearing them, needed to cut out all the itchy plastic tags from the interior Seam. Upon wearing them for the first time, I noticed a hole in the seam of the leg. I returned them through the mail and after several weeks, was notified that they would not accept the return and would be sending them back to me! It has now been over two months. I have reached out to their customer service on chat two times and still haven't received the jeans.

The website was a breeze to use. The shipment came 4 days earlier. The quality of the clothing was impeccable. So impressed with this company! The clothes fit true to size. The price was unbelievable!

Do not buy anything from ZARA if their store is not in your city. They will not let you return by mail. I have read reviews, and dont even order online... They are AWFUL!!! Their Customer Service was awful! And rude, never shop at ZARA... Awful.

I have done online shopping for many years and normally have no problem returning the stuffs I don't want through mail. I bought several jackets from Zara's website, but most of them turned out to be too big for me, thus I had to return them. I put 4 jackets and 1 skirt in one box and returned to Zara. But they only refunded 3 jackets and 1 skirt, saying that I did not return the last one. This is so ridiculous because they either received all of them, or none of them if the package went missing. There is no way one is the jacket just gone on its own. I am 100% sure I put the jacket in the box. I will never trust Zara's online return service again.

I just purchased a METALIZED LEGGINGS for my daughter and the color came off after she wore only ONE full day. So we went back to the store to complained the quality and requested a store credit. The manager from Kids department refused to accept the return and also said the leggings was wore more than once for sure. In other words, she is blaming my daughter that she lies on her. That manager even refused to give us her name and gave us a very pissed look. My daughter was crying so bad and we won't go back again.

I placed an order online. It never got delivered and I contacted Zara's online customer service chat. It took each question 4-10 minutes for the CSR to respond to the inquiry. After about 30 minutes online trying to get details about my lost delivery, she offered to re-send the items and refund me for items that they no longer have in stock. She advised she will email a confirmation but I have not heard back from Zara. And my order has not been updated, I don't think I will get my issue remedied and I just lost $170.00 worth of merchandise through them.

I have ordered many items online from Zara over the past few years. Some items have poor quality but I have had luck with good quality for most. Unfortunately, in my most recent order, I received a cardigan sweater for my 3 year old that has loose threads on the edge that look to have been tied together in a knot. I contacted the customer service over the Chat functionality and it was a terrible experience. Not only did it take the representative 4-5 minutes to respond to each message, but she had me text her photos of the item and said it had to undergo an internal review process that takes 24-72 hours. THEY sent ME a defective product yet it has to undergo a review before they return or replace it?! I will not be purchasing from them again. If you decide to, you'd better hope everything arrives in mint condition.

I bought a leopard heeled shoes at Dadeland Mall in Miami. Trying shoes at store is not at all a good experience. At home the shoe fit was stiff and uncomfortable. I looked for my receipt and was unable to find. I took the item back to Brickell Center, which is near my flat. I thought that even without the physical receipt, they would grant me a store credit. After receiving a negative answer at the register, I requested a manager to ask for an exception. NOTHING was granted. Manager acted with total disdain and offered absolutely no option, no courtesy, and told me to call customer service. Customer service was unable to offer me any alternative, but to record my complaint. NO CUSTOMER SATISFACTION AT ALL AT ZARA - AWFUL.

I used to love Zara, and will now never buy anything from them ever again. I placed an order on November 25, and it was supposed to be delivered this week. It said it was delivered on Friday, and I didn't receive anything. I checked all weekend, and still nothing -- even though the tracking information said it was complete. Since the phone line is closed on Sundays, I went on the 24/7 chat and spoke with Emile, whom I confirmed all of the information with -- my order number, name, phone, email, and shipping address. Emile said that they'd have to open an investigation tomorrow, and I asked them if they could jot it down. Emile refused -- they couldn't even be bothered to note it in my record.

Made a purchase at Zara Woodfield Mall and since they did not have my size they ordered it online and shipped to my home. After receiving it, it had a poor design and fitting, so I returned it back to the store exactly one week later, however the refund was never processed and I never received my money back. I do have my original proof of purchase as well as a return receipt but the store managers I talked to and the Customer Service Reps I called are useless in explaining why I never got my money and when they'll resolve my case.

Please don't buy anything from Zara as a gift. I bought 2 coats for my wife from Zara.com and they were just a little too tight for her. She took her gift receipt and return e-ticket to the store in Roosevelt Field NY and they told her she could not get store credit and she could not get a bigger size. I paid $323.00 for the coats and my wife left the store without a receipt saying she would get a refund. My wife works 2 jobs so she has very little time but I asked her to return to the store after she got to her car and get a receipt saying she was refunded to my card or get a store or online gift card at least. They would not do neither.

This store has the worst customer service of any store I shop in. I can't wait until my daughter no longer wants clothes from them. Eventually people will get sick of shopping where they are treated as if Zara is doing them a favor by letting them spend their money in their store. All is fine if you don't have a problem, but if you do, you will never win. They are never nice and always unreasonable with their policies.I remember past Christmases shopping at an extremely popular store that my daughter liked clothes from that had a similar attitude, and they are all but gone. I don't care how cute your clothes are Zara, keep treating your customers like this and you will be gone too!

Repeatedly denying return and credit of shipped items. When questioned customer service team acknowledged reoccurring issues and advised to find a local store to return in person to guarantee credit. Appalled that an apparel company could build a business model where stealing from the customer base is a regular and accepted business practice.

Ordered a brown sweater on October 13, 2018, did not received until October 18th, 2018. Went to the store (Florida Mall), waited on line for 20 minutes, tried to return, had an inexperienced cashier that did not know how to do a return. After waiting an additional 10 minutes for the cashier to figure out what he was doing was finally told that I could not get cash because I was returning after 30 days. I respond, "OK. I’ll take the store credit," (please keep in mind I had my receipt the item still had the tags) only for the cashier to tell me I wouldn’t get a store credit because I ordered online.

I bought a pair of pants and they don’t fit me right. I accidentally lost the receipt and went to the store to exchange them for something else since the tag inside was still attached. Pants are in a great condition. Never used them. They told me they can’t do anything about it because I need the receipt. I asked them to reprint the receipt because I have the gift card I purchased them with and they told me they don’t have access to previous purchase. Well that should tell you what a cheap irresponsible business they have. Ok, I tried to call customer service and see if they can do something and no help. They can’t look up a purchase that was made in their store with their gift card.

I ordered online 2 items. I received email correspondence about when the package was going to be delivered to me. It was today by a new service PAACk. Never hear of it before. I thought it was fast, so so far so good. I did NOT receive a tracking number but an email where I could pick a delivery window. Not something I care about, because the package was delivered to my office as always. This is a large office building in the middle of NYC. The packages are supposed to be delivered to the mail room. Fedex, DHL, UPS and USPS was always able to find the mailroom. Not PAACk. They called me from the lobby to come and pick up the package. Not the way to be done, against office procedures. All packages are supposed to be delivered to the mailroom.

Worst customer service ever! I bought tracks from ZARA and it tore within the second time of wearing it! When asked for a replacement, they denied it saying the tag inside needs to be there (it's supposed to be cut for wearing since it causes irritation). How am I supposed to expect that within 2 times of wearing it, it would tear?! I swear never to associate myself with ZARA ever in future!

ZARA is supposedly an international company, but they don’t support their product when crossing borders. I purchased several items in Toronto recently. Two of which did not fit or were sold to me damaged. I didn’t realize this until I got back home to Houston. Attempting to rectify the exchange/refund at my local store I was made aware of their international “policy” of not honoring returns or exchanges. Each country is treated like a separate business and after wasting an hour on the phone with the US and Canadian corporate office I realized I was only hitting a brick wall. ZARA’s clothes are only nice because they are cheap and don’t look half bad for a mall store. I guess you do get what you pay for. You’ve proven your loyalty to me, ZARA, so my loyalty to you will be in the form of no longer gracing your showrooms full of cheap knockoffs.

1.0 star rating 10/9/2018. Beyond bad! Would rate them -100 if I could. Ordered from Zara online twice: The first time they shipped it almost three weeks after I placed the order, but the real charmer was the second time, when the package didn't arrive and they refused to do anything about it for days. First they said they'll refund me, but since I never got any email confirming that I contacted them again, and oh! Behold - turns out they weren't going to refund me and they wanted to "inquire" the "matter". Then no one reached out to me for 4 days and then they said they sent it again. No tracking number, no courier details, nothing.

NEVER BUY ONLINE FROM ZARA! A week before my holiday departure I bought my holiday clothes online. So far so good. It was a Saturday and online they said that they would deliver on Monday. On Sunday they sent and email asking if I wanted day or evening delivery on Monday - then they sent an email with the courier's tracking number, it did not work. On Monday there was no sign of courier or the goods. On Tuesday evening Zara customers services said they too had a problem with the courier's tracking number too - that they would email them but it would take 24-48 hours to get an answer. Zara personnel did not seem to have any authority beyond sending a 'where is it' email to chase up the couriers - it all felt very hopeless.

Unapologetic for an unreasonable delay of my order, never received a tracking number as the confirmation email stated, my package was lost & the customer service was unable to timely resolve the issue. I had to contact the courier Columbus myself to try to get to the bottom of the issue. What an ordeal!! Never ever again.

Two months after receiving confirmation from ZARA about a return, they still have not refunded my credit card. Multiple calls to customer service with empty promises. They are the WORSE. Chat site is worthless. After spending 30 minutes chatting and answering questions they said it would take 3 days to investigate. Phone calls to customer service area a joke. They tell me the refund will show up in a few days. This has been going on for 2 months. Another time they did not send me the items I ordered but charged me for them anyway. What a joke it was trying to get reimbursed for their error. BEWARE!!!

I returned 8 items to Zara warehouse but was only giving refund to 6 items. Contacted Zara customer care and they said it will take 24-48 hrs to process my refund request. 2 weeks goes by and nothing happened. Contacted them again and they ask what items I return and what was not refunded again and ask me to wait another 24-48 hrs and promise they will contact. Another week goes by I received nothing. The 3rd time I contact, they insist the warehouse they did not receive the return and was unwilling to refund. This happened to my friend too, which in both of our case is the most expensive items in the return that wasn't refund. I'm not sure if Zara was doing this on purpose or their warehouse workers are stealing things.

As I write this, my whole transaction is not complete; however, my experience has been great! I contacted them about a faulty backpack and the immediate response was a refund/replacement. I cannot complain. When I called, the woman told me to go through their online chat to send pictures. As soon as I did that, they contacted me the same day with how I needed to go about returning the backpack to them. They took care of my issue ASAP and I would not hesitate to do business with them again. A++.

CUSTOMER SERVICE SUCKS. And the return policy in general. I had a shirt from Zara that I wore 3 times, and after the third time the deodorant I wore must have messed with the dye, so there was huge stains under the arms. OBVIOUSLY not going to wear that again. I asked customer service just to send me a new shirt and I would send them the old one back. It was like $35 dollars, and I'm sure it only cost them less than $5 to make. I'm SURE they can afford to send a new shirt and maybe update their materials and dyes to a little bit nicer quality. Everything there is overpriced for the quality. Not shopping there ever again.

Horrible customer service!!! There is a BIG hole on a dress I bought last month. The dress was not worn, not washed and with tag on it. I emailed customer service chat 3 times with 4 images they requested, showing the tag, the full picture of the dress and the defect area. They refused to accept the return!!! Shame on you, Zara!

I would like to start by saying that I was a retail manager for 5 years, I understand what it means to toe the line between excellent customer service and company policies. It's difficult to please everyone. With that experience, I usually am certain about an item before buying to reduce the returns/exchange frustrations and if I am iffy about an item I will keep my receipt and tags on just in case.

I ordered a white chiffon blouse that was shipped to me with make-up stains on the front, neckline and sleeve. My one and only experience with Zara was less than pleasant. As a warning to others: they are inflexible and unaccommodating with their customers. To add to their poor customer service, they have few brick and mortar stores in the US, leaving you to likely play phone tag or utilize the Live Chat function with robotic customer service reps. After contacting customer service regarding the stain and to request a return shipping label, the customer service rep required me to take photos and send them via chat message to show proof - understandable.

Zara has the worst customer service department I’ve ever encountered. I ordered an item online for in-store pickup. The store couldn’t locate the package and the item is no longer available. I attempted to contact customer service via live chat and was disconnected four times! The last person I spoke to said that I would hear back from customer service in three business days which didn’t happen. I then made a call a few days later to lodge the same complaint and was told the same thing. I asked to be contacted by a member of management, both by calling and writing customer service and still no response. In addition, they still have my money for the purchase. It’s beyond maddening to be treated like this. Will be contacting my bank to get the money back. Zara may offer some decent clothing for cheap prices but they obviously lack good management.

I cannot keep Zara's website active; it keeps shutting down and losing my shopping cart. Also, when I try to go back to the previous page, a lot of times it freezes and then it shuts down eventually. Very annoying and it is time consuming to peruse their website because the pictures are huge. Why don't they give us a normal size photo and then we can open it up if we want to see more photos and larger. I hate trying to shop on their website but I love Zara. One of their shops is being built 3 blocks from me so hopefully I won't have to use their website anymore but it should be fixed!

I have tried to resolve a refund issue with Zara for almost a month and have yet to receive my money, despite the fact that the package never arrived. I have emailed and pursued the issue with live chat. I have also talked with customer service - and when all I heard over and over again was that they are resolving the issue, I asked to have a supervisor call me. Still waiting. The delivery service called me and told me they lost the package, but that I - not them (?!?) - needed to contact Zara. I did, and Zara said they would "look into it".

I ordered about $250 worth of items from Zara's online store, only to receive poorly made garments that were already falling apart. When I contacted Zara to let them know the $70 dress I bought arrived with button elastics snapped off, buttons scratched from color, and seams falling apart, they responded back to say that they denied this a result from their manufacturing. What else could be the explanation then? Did the garments start to disintegrate during shipping? Unbelievable. I'll never be shopping with them again.

Beware that Zara has changed return policy a year ago! I purchased a sweater with my gift card yesterday at Santa Monica location. When I try it at home the sweater looked too transparent which I couldn't see in the store. I decided to return on the same day. While I was waiting in the line to return, I realized that there is no receipt in the bag. I figure that isn't a problem since they can use my gift card, but I was wrong. I was told that without a receipt they can't return only exchange to the same sweater (what the point of that if I am not happy with the quality).

I bought a lot of clothes there one morning. It was an extremely windy day after a northeastern. Receipt was put in the bag and I walked out. Receipt must have flown out. I tried on a shirt and it didn't fit. I went back 20 mins later and they said I can't do anything without receipt. They don't carry a larger size. Now I have to eat $59.00 because of their stupid policy? Last time I buy there. Really disappointed in their customer service.

This is possibly one of the worst online shopping experiences. My order was apparently delivered during a time when 2 people were home. How? My house is right at a street with a lot of people passing by. If the delivery person just dropped it, it would have been easy for someone to take it away and extremely careless. I reported but my claim was denied. The customer service didn't care. I wasted a lot of money. DON'T SHOP ONLINE AT ZARA; this can only be a warning! This is how you lose customers!

Still waiting to get my money back from a refund that was not issued correctly! I submitted proof of purchase along with the refund receipt almost a month ago and they still don't have an answer, every time I call, I get different answer, not to mention how rude their customer representatives are, they talk like they're being inconvenienced! This is completely ridiculous and unacceptable! If they want to keep my money for no reason at least let me know so I can go to a different route smh. �

I have never taken the time to review my dismay with a merchant but I could not let others fall into the trap I did (although from many reviews it seems we have all fallen into their trap). Made a very large purchase through their website which apparently is not affiliated with the story (go figure!). Needed to return 2 items that were very unflattering, went all the way to the store to find out they only exchange for other sizes/colors. I was outside the 30 day return policy (because it was the holidays!) and was told by a store employee I had to ship the items back to zara.com.

Worst customer service I have EVER dealt with. Accused me of lying... Took 11 calls and a call to supervisors and finally cooperate. AMBER THE SUPERVISOR accused me of "proof of delivery." When I asked what that proof was she was unable to answer. Employees were ill equipped to answer calls and back corporate policy to back what perp that was. A supervisor "AMBER" was rude, defense and was a terrible rep of this great line of product. No one in customer service was knowledgeable or respectful.

Purchased a $260 leather coat for our son for Christmas on 11/13. When received it on Christmas day it was too small. Next available day I ordered and paid for another one in the correct size. I put the wrong size in the mail to return it. Just got the return back from Zara refused because it was outside their 30 return policy. ARE YOU KIDDING ME? So you can't buy Christmas presents any earlier than 12/6 or you are STUCK with them. Now I have 2 leather jackets. WILL NEVER BUY ANOTHER PRODUCT FROM ZARA!!!

October 2, 2017 I purchased two items at Zara Woodfield Store. I know my payment went through because I signed the credit machine and I clicked the done button. When the cashier waiting for the receipt to come out, the credit machine was frozen and no receipt paper receive. The customer service called his manager name, Dina and explained what was happened. When she arrived to the counter and check about the issue and I asked the items that I bought and go, Dina told me I cannot get it. I asked why? She said they were not sure if the payment was debited from my bank. The other guy beside her asked me if I can access my bank account through my cellphone. I am very thankful for the technology now, immediately I logged in to my bank account and wallahh! It showed that it was appeared and debited.

I was return my package included 3 items to Zara on Dec. 4. They got the packaged on Dec.14. Since I did not call in ask about my refund status they didn't refund to me. I called over 5 times. They refund just 2 item to me and keep saying the third item they didn't see it at the warehouse! That's horrible, I swear to GOD! I did return 3 item and put 3 items to the same box. They told me just got 2 and it is been over 1 month. I still not getting my refund and look like they are not going to get the refund to me. They keep saying under review, under review. It has been 1 months already. I will never go to online buy Zara anymore. Horrible situations!!!

On November 20th we went Zara to shop, they charge us for a dress, but they did not put it in the bag, we contact Zara that evening. They told us we need to email customer service, we did. They did the inventory check. Told us that is correct, they will refund our money, today is January 5th, still no refund.

My husband purchased a birthday gift for me about 20 days ago. Unfortunately it's too small, And he discarded the original receipt. I called the store and the Zara customer service only to find out they can't do anything to help me without the receipt even if I have the credit card transaction number and proof of purchase. The labels and tags are also attached to the item which along with the credit card info should be sufficient to indicate the purchase price. All other department stores or even discount stores have a system that with the records I noted above would accommodate the customer. But your store don't, not only that, along with horrible and rude employees. Never will shop at your store again.

If I could give Zero, I will. I ordered something online for New Year's Eve, and they are saying they have delivered it, when I have not received the package at all. I called them for the query and they are saying, they will not refund the money back because according to them, the package was delivered. This is a really bad customer service experience. They want to rip your money off but not be helpful at all. There are other bigger companies like ASOS for example, that redeliver your package or refund your money back, because all they value is the customer. I am NOT BUYING anything from ZARA again.

This is the 2nd time that I have a problem with Zara Glendale CA. I bought some pants that I could not try on because the lines were VERY long. Well I went to exchange/return/store credit and they said that without the receipt there were no possibility at all. Then when I spoke with TERESA, the manager... She was the rudest person I have had the experience of speaking with. I will not shop at Zara's again. I am from Spain and I am ashamed to say this company is from Spain. DON'T SHOP HERE!!!

I bought some clothes online on Black Friday to avoid lines in front the Zara store but took 9 days to delivery when the site said 3-5 days, I opened the box was missing one product. When I complained they sent the wrong product to me. Can you believe it? I returned again in the store to get the correct product and they didn't have and they don't want exchange and they also refused to give me my money back. The store finally agreed to give me my money back, 8 days and still waiting! If you want my advice DO NOT order online. You are better off buying in store. The employees lack experience and customer service (very rude).

Zara participates in what is basically slave labor, endangering the employees who are making their clothing. Their clothing is typically not high-quality--I had a pair of pants tear after one wear. Some of my experiences in the stores have been pleasant, but the Block 37 employees in Chicago are absolutely awful. I tried returning something I had never worn, and they accused me of wearing it and said they would never put something in that condition (perfectly fine condition) out on the floor. Fast fashion is horrible for the environment and for their employees--stay away.

Zara has a wide variety of choices in brands, styles, colors, and for all age groups as well. The have a lot more selection than in stores I see here. It was cheap but not so cheap that it was not good quality. They have good sales and markdowns on their stuff as well and better than store prices. The shipping was free on the items that I had purchased. It was delivered at a reasonable rate and also arrived on time to my home too.

For boots and shoes in my size, to find cute pairs run into the hundreds but at Zara, they are a good price and great quality. Zara also has a huge selection of boots, dress shoes and sandals in larger sizes, as well as shoes in more common sizes. They also offer widths that are hard to find in most stores. The prices for shipping were a little steep, but after seeing how fast they deliver, it made the prices worth it. The packaging was easy to open and dispose of while keeping my new boots safe. So far all of the shoes I have ordered from the site has arrived in a timely manner and has been exactly what I saw on the site and wanted.

I felt that Zara gave me extremely high quality shoes and made it very easy to purchase incredible shoes online knowing that they would fit well. They sent me my shoes very quickly and it was so good to know that they were arriving safely and in a timely manner. My shoes were well packaged and not damaged at all when they arrived at my home. Zara also has a wide variety of very high quality shoes that I would purchase for a wide variety of occasions. I love that they also carry shoes in a variety of price ranges depending on how my budget is working at the time. I am sure Zara hires wonderfully friendly employees, considering that their service is so wonderful.

Zara's selection was great and I also really liked the amount of colors I was able to choose from. The shipping was just right. I really love when a delivery service knocks and lets me know my package has arrived instead of just leaving it on the doorstep. I have lost many packages because of that. I would definitely recommend buying your shoes here. It was a great experience - fast and easy to find what I was looking for. It even helped me to find another pair I wanted to get.

There is a huge range of colors, designs etc. and a huge range of priced shoes too. There is more online than in store. It's quite expensive but no different to store prices. Easy to make payments with VISA credit card etc. I found an awesome pair. The shipping policies are good. Delivery is fast and arrived on time. The shipping packaging is sufficient also and there are delivery options to choose from. The website runs well and I did not experience any malfunctions whilst shopping. I did not need to ask customer services any questions.

Zara offers a wide variety of shoe styles with a very reasonable price point. All the shoes I have purchased have been sturdy, stylish, and fit nicely. However, they don't carry half sizes. There is a ton of selection available on the website and is very easy to sort and browse. Whether you are looking for boots, booties, pumps, flats, or sneakers - you will be able to find the shoe for you from Zara. Their shipping is extremely fast. They offer free shipping over fifty dollars or you can have your purchase shipped to the store for free and pick up is very easy. I usually receive my order within a week of placing it. Their customer service team is very quick to respond. I had a question about item availability and they got back to me within the same day. They are very polite and helpful. Their customer service section of the website is easy to navigate.

It is good and quality comes with the price. The product is made in good quality that will or might last for a year or two. The price is inexpensive and affordable. The quality and style are different from other outfit or stores or in store or online stores and apps. A lot of choices and styles are different and variety is good. Some are unique in its own way. More colors and sizes to choose and more good variety in colors. It came as it should be, shipping is affordable and the package was taken care of, no damages and no scratch. The box where it holds is sturdy enough not to be bended and the quality of the box is superb. Customer service is good in communication and good in relaying messages. More respectable and good natured in dealing with customer new or old and it makes me want to buy more next time.

Zara is good place to shop. Price was good and shoes always had enough sizes. There were lots of stylish and different kind of shoes. I could find enough shoes for myself and for my cousin. We did shop together and he loved all the selection. Shipping was free, really fast and without no problem. They gave me tracking code for my delivery and it was nice to be able to track my shipping.

There is overall a great variety of shoes. They're a reasonable price for the shoes that you're getting. Not a lot of places are like that. Most shoe stores are way overpriced for bad shoes and it's terrible. Bravo. However, I ordered boots but they came multiple days late and it really annoyed me. I needed the shoes by a certain day but I didn't get them when I was guaranteed to!! Fortunately, after complaining to the company about the fact that I got my shoes so late, they refunded my order. I still got the shoes but it was free of charge. They are all in all respectful of their customers and their customers' satisfaction. I am very much appreciative of that fact. Customer service was not too shabby. It took me a long time to get in touch with the manager and there was a bit of an unneeded argument with the first service woman I talked to. Overall it was a pretty OK experience.

There was a large selection on the website. They had shoes for men and women. They had shoes anywhere from sneakers, casual and dress. The prices were reasonable for the quality of the shoes they offered. The shoes ranged from generally $60 to $200. I bought a black pair of leather shoes for $80. The shoes were well made and worth the price. It's not a site for anyone looking for cheap shoes. But I ordered a size 9 and received a size 10. Too much. Return them through the mail would had been a hassle. Also I needed them for a party and could not wait for a correct pair. I returned them the nearest store to my house which is 40 minutes away and received the correct size. On the site they give you a option reaching them by phone, social media or chatting online with a representative.

The selection available is truly remarkable and very beneficial for all your needs. I am extremely happy with it. The satisfaction with the price of the shoes are very beneficial and you have a lot to save. I like how convenient the prices. Also, the shipping and delivery policy are guaranteed satisfaction and you will be very happy. Everything is neat and brought to you on time. The customer service department is good and very helpful with all of your purchases. I would highly recommend this to anyone who wants to experience greatness.

Zara has some of my favorite shoes! 25.00$ for a cute pair shoes? Count me in! I love purchasing their clothes as well. It all works together to give you the hottest looks. So much to choose that it can get overwhelming at times. I say that they could use some better organizational skills when it comes to putting products in the correct field. Order came earlier than expected and my size and style of shoes were correct. My thoroughly happy with my decision to buy these shoes. I always get compliments. But they could be faster with customer service. It's hard when you have people not answering soon enough. I don't have 30mins to wait on the phone. I want the info on the product and I want it now.