Zara

I purchased a pair of slacks at full price for $49 at the Zara store at La Cantera, San Antonio, Texas after wearing the slacks for three hours the gold buttons fell off. I returned the defective slacks to the store, and they refused to return them, they refused to give me a replacement product, and they told me to call their corporate customer service department, which was rude, inconsiderate, and had no intention of helping me, I want to warn every customer not to walk through the doors of Zara because you will be so frustrated when something goes wrong, and Zara will not stand behind their garments... Shop other stores, but don’t shop Zara! BUYER BEWARE.

The online representative was very rude and condescending. Was inquiring about a return and they ignored my question and gave a generic response. This was not a bot although it may as well have been. My concern was not addressed. Will not purchase from Zara again.

Since Zara started allowing multiple items from orders to be returned in one shipment there have been major problems. The labels that were printable at home are coming back with invalid numbers forcing the customer to call customer service to get a useable label. Whenever Zara issues a label to your email, items from the shipment magically go missing so you don't get credited the money back. You can provide tracking numbers that prove the items were delivered and argue with them until you're blue in the face but they will not give you back your money. This is known as FRAUD. It's only when they issue the return labels that this has happened to me.

I have shopped here for years and never had problems. I bought my daughter some clothes for Christmas and she didn't like anything I bought her. I figured the return policy for holiday purchases would be extended, that was a big mistake. There is no email address to contact and their chat is all bots so I was unable to get a hold of them. I finally sat down and called them and could barely understand the rep. I asked nicely if I could speak to someone else because we were not communicating or understanding each other. She refused and then was playing the dumb role and refusing to help me.

If you have an online return, you can bring it to the store for a refund which is convenient. However, your refund does not take place on the spot. For some reason the refund takes over two weeks to process even though they take the returned items from you on the spot. I made a return for an online order on 01/07 that came to me DEFECTIVE, with seams falling out. The returned product cost around $170 which is not a small amount of money. Not only did I not get credited for the shipping I paid for (even though it was 100% the company's fault for sending me faulty merchandise), it has been almost two weeks and I don't have my money back yet.

Buyers Be Aware!!! They will have clothing in the store with clearance or discount tags and and once you go the cashier and pay the store manager will tell you they can’t sell you the items because it has been blocked from headquarters in Spain. My wife spent long time looking for something to wear and this happens, they lost her as a client. Ridiculous!!!!

ZARA FRAUD. Hi everyone. This is an alert msg for all of you who order from ZARA online. I had ordered a pair of jeans for myself on 21st December.. When I ordered it said delivery date as 27/28 Dec… which was ok for me as I was flying out for vacation and return on 27th…But these guys sent it delivery on 23rd Dec when there was no one at home. Now they are insisting that it has been delivered without OTP as always required. Please guys be careful of this FRAUD company ZARA… One of their representatives told me why did I order when I was traveling… So now I have to order after checking from their rep otherwise I will be duped… I have been following from them to give me airway bill no… They don’t have it … They have duped me… Don’t know if any one of you has faced the same.

Absolutely awful customer service. The first lady I spoke to shouted at me for 20 minutes; bearing in mind that I already been on hold for 25 minutes trying to get through to Zara. I ordered quite a few items and everything was delivered, apart from a purple satin shirt. I have been online and the shirt is in stock but they refused to send this to me and instead without my authorisation refunded me. The agents are useless and don't want to help. All I want is the shirt, that I have paid for, sent out to me. The agent says it is out of stock but I have one in my basket. The worse customer service ever and they have no common sense. They refuse to transfer you through to anyone that can actually help. DO NOT ORDER FROM ZARA UNLESS YOU WANT A LOT OF HASSLE.

Terrible customer service- employees treat you like you are lucky to be in the store. Huge lines no matter what time or day you go there because the employees act like royalty and stuck up and work at the speed of a turtle. No regard for customers.

My parcel was delivered to me on the 12/3/22,11:23 AM by their claim on their website and Ecom delivery company. The cost of lost goods around $800. Need to be reported to the Better Business Bureau. I live in condo building and concierge confirmed there was not parcel. I had no confirmation email to say it had been left anywhere. No photo evidenced. No proof like it's done in Purolator. I have contacted customer service every day since December 5th and they said it's still under review!