Zara

Zara

 3.4/5 (1023 reviews)

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Overall Rating3.4 out of 5
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About Zara

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Zara Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 28, 2023

I purchased a pair of slacks at full price for $49 at the Zara store at La Cantera, San Antonio, Texas after wearing the slacks for three hours the gold buttons fell off. I returned the defective slacks to the store, and they refused to return them, they refused to give me a replacement product, and they told me to call their corporate customer service department, which was rude, inconsiderate, and had no intention of helping me, I want to warn every customer not to walk through the doors of Zara because you will be so frustrated when something goes wrong, and Zara will not stand behind their garments... Shop other stores, but don’t shop Zara! BUYER BEWARE.

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Rated with 1 star
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Verified Reviewer
Original review: May 15, 2023

The online representative was very rude and condescending. Was inquiring about a return and they ignored my question and gave a generic response. This was not a bot although it may as well have been. My concern was not addressed. Will not purchase from Zara again.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 16, 2023

    Since Zara started allowing multiple items from orders to be returned in one shipment there have been major problems. The labels that were printable at home are coming back with invalid numbers forcing the customer to call customer service to get a useable label. Whenever Zara issues a label to your email, items from the shipment magically go missing so you don't get credited the money back. You can provide tracking numbers that prove the items were delivered and argue with them until you're blue in the face but they will not give you back your money. This is known as FRAUD. It's only when they issue the return labels that this has happened to me.

    So far I am out over $250.00 in returned items. I know this has happened to thousands of other customers so if you are planning on buying online and some items don't work out, unless you can print your own labels without any issue, there's a very good chance you will never see your refund. I don't know what kind of scam they are running here but someone is getting the clothing/shoes that I have returned, either the courier or the warehouse people. It doesn't just disappear. Save yourself major aggravation and lost hard-earned money and do not buy from Zara.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 24, 2023

    I have shopped here for years and never had problems. I bought my daughter some clothes for Christmas and she didn't like anything I bought her. I figured the return policy for holiday purchases would be extended, that was a big mistake. There is no email address to contact and their chat is all bots so I was unable to get a hold of them. I finally sat down and called them and could barely understand the rep. I asked nicely if I could speak to someone else because we were not communicating or understanding each other. She refused and then was playing the dumb role and refusing to help me.

    I finally was able to find a live person on their chat and he was also rude, asking me why it took so long for me to make a return. I guess I'm used to stores like Nordstrom or even Target where the customer service is 5 star and they will take the returns of brand new clothes with receipts and tags even if it is past the return policy. I deleted my Zara account and will never, ever shop there again. This is a multi billion dollar company, but if you read more reviews on this consumer affairs, they don't care about their customers. Good riddance!!

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 18, 2023

    If you have an online return, you can bring it to the store for a refund which is convenient. However, your refund does not take place on the spot. For some reason the refund takes over two weeks to process even though they take the returned items from you on the spot. I made a return for an online order on 01/07 that came to me DEFECTIVE, with seams falling out. The returned product cost around $170 which is not a small amount of money. Not only did I not get credited for the shipping I paid for (even though it was 100% the company's fault for sending me faulty merchandise), it has been almost two weeks and I don't have my money back yet.

    Zara customer service says this "depends on your bank" but I have never waited this long for refunds to post, and it's not like there's a "pending" refund sitting on my credit card still being processed - there is zero indication that Zara has even processed the refund on their end. This is certainly not a banking issue and I don't appreciate it being deflected back on me. Waiting 14+ days for your money back after the product has already been received by the store is absolutely absurd.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 10, 2023

    Buyers Be Aware!!! They will have clothing in the store with clearance or discount tags and and once you go the cashier and pay the store manager will tell you they can’t sell you the items because it has been blocked from headquarters in Spain. My wife spent long time looking for something to wear and this happens, they lost her as a client. Ridiculous!!!!

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 9, 2023

    ZARA FRAUD. Hi everyone. This is an alert msg for all of you who order from ZARA online. I had ordered a pair of jeans for myself on 21st December.. When I ordered it said delivery date as 27/28 Dec… which was ok for me as I was flying out for vacation and return on 27th…But these guys sent it delivery on 23rd Dec when there was no one at home. Now they are insisting that it has been delivered without OTP as always required. Please guys be careful of this FRAUD company ZARA… One of their representatives told me why did I order when I was traveling… So now I have to order after checking from their rep otherwise I will be duped… I have been following from them to give me airway bill no… They don’t have it … They have duped me… Don’t know if any one of you has faced the same.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 30, 2022

    Absolutely awful customer service. The first lady I spoke to shouted at me for 20 minutes; bearing in mind that I already been on hold for 25 minutes trying to get through to Zara. I ordered quite a few items and everything was delivered, apart from a purple satin shirt. I have been online and the shirt is in stock but they refused to send this to me and instead without my authorisation refunded me. The agents are useless and don't want to help. All I want is the shirt, that I have paid for, sent out to me. The agent says it is out of stock but I have one in my basket. The worse customer service ever and they have no common sense. They refuse to transfer you through to anyone that can actually help. DO NOT ORDER FROM ZARA UNLESS YOU WANT A LOT OF HASSLE.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 17, 2022

    Terrible customer service- employees treat you like you are lucky to be in the store. Huge lines no matter what time or day you go there because the employees act like royalty and stuck up and work at the speed of a turtle. No regard for customers.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 9, 2022

    My parcel was delivered to me on the 12/3/22,11:23 AM by their claim on their website and Ecom delivery company. The cost of lost goods around $800. Need to be reported to the Better Business Bureau. I live in condo building and concierge confirmed there was not parcel. I had no confirmation email to say it had been left anywhere. No photo evidenced. No proof like it's done in Purolator. I have contacted customer service every day since December 5th and they said it's still under review!

    4 people found this review helpful
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    Zara author review by ConsumerAffairs Research Team

    Zara was founded in Spain, where its headquarters remain, in 1975. The company is now a part of the Inditex group, the world’s largest apparel retailer. Zara has brick-and-mortar locations worldwide and an online store. The company sells children’s and adult’s clothing and shoes.

    • Store locations: Customers can check online to see if the Zara store nearest them has an item in stock. Those who don’t want to wait on delivery can purchase online items in the store.

    • Returns: All returns to Zara are free. Unsatisfied customers have one month to return or exchange an item, and they may do so through the mail or in a Zara store.

    • Style recommendations: The product page for each shoe on Zara has recommendations for other items to pair with those particular shoes.

    • Social media: Zara has active social media pages on Facebook, Twitter, Pinterest, YouTube and Instagram.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Zara Company Information

    Company Name:
    Zara
    Website:
    www.zara.com