Zara Reviews

Zara has terrible service. If I could, I would give o stars. I have registered a return in time, but they have failed to provide me with a return label or code in time. After numerous chat discussions, I have finally got a return code, 3 months after I registered the return. I have returned the items, and now they claim that the return cannot be accepted because it is too late. I have wasted hours with this matter, and in the end, I will have to pay not only the products but also several extra fees.

Received a Zara giftcard as a gift. Picked up the physical card from store. Zara website would not allow me to use card as apparently it should be activated. There was no activation code included in the email when the buyer purchased the card for me, so we just tried her mobile number and my mobile number (as apparently, activation code should be the last 4 digits of the number given during purchase). Still no luck. So then I contact them via webchat today, where I apparently cannot be helped as the person who physically has the card and it was gifted to, and only the buyer can enquire. I am sorry, I received the gift card, it is literally mine? Why does it have to be so ridiculously hard to be able to spend the money someone already paid, as a gift? It is simple at any other store. Absolutely useless and terrible customer service at the same time.

I would give minus stars if I could. My order was delivered to the wrong address, so I called customer service, but they could not care less. They opened a bogus investigation and said that it was delivered to the right address. I was livid, did they just call me a liar and say I was not going to get merchandise or a refund. Did I just get robbed from Zara. Mind blown.

Torrance CA HORRIBLE customer service - received defective item and employee wouldn't accept return in store - I had to send it back and contact them so I wasn't charged for shipping a defective item - I was on hold for over 30 minutes - finally received an "exception" only to have STILL been charged for the original shipping of a DEFECTIVE item. Will NEVER Shop or buy anything from these scammers.

I recently placed an order from Zara on the 28th of March. I received an email saying that the delivery date would be the 31st. At 9:30 am I received an email saying that the package is out for delivery. I noticed that that it was getting late and by that, I mean 9:30 pm and the package still wasn't delivered so I assumed they were behind on deliveries and that it would be delivered tomorrow (April 1st). I woke up at 3:00 am in the morning, I checked the app and it said the box was delivered, I went downstairs and there was no box. I looked through my cameras and noticed that the box was delivered at 10:51 pm, the delivery guy did not ring the bell so of course we didn't know it was sitting there.

I purchased a jacket at the Newport Center, Mall in Jersey City. When I finally tried it on my son, I realized there was a defect with a zipper, but at that time the 30-day return had passed. When I returned it to the mall, hoping they can give me a store credit for the defective items since it had already passed the return policy the store manager there was horrible. She said no, they cannot take it back that I have to call customer service. I called customer service and customer service is saying they cannot do anything about it because the item was purchased in store that the Store team needs to handle this. So it’s a back-and-forth between customer service and the Store team, which is not worth me driving to the mall back-and-forth and pay parking.

Placed an online order via the Zara website, they used Better Trucks as the delivery company to deliver my package, they left my package in some random lobby and took a picture and claimed it was delivered. And now Zara or Better Trucks and taking accountability for my stolen package. Both companies claim they are not responsible for not delivering my package to my apartment or handling it directly to my hands or delivering it in a safe manner. Such a big company as Zara is and using such an irresponsible company like Better Trucks that don’t care how their customers' packages are handled.

I'm shopping at Zara often. I'm very good customer. I'm ordering, trying at home and I returning what I don’t like it. Now they sending me Pudo return label and I never hear Pudo company in my life and I don’t have any close Pudo counter in my location. I call Zara. I chat with them, but they saying they can’t do anything about this system, which is sending automatically. I think Zara trying too hard to return but they will lose customers. Zara has to stop working with Pudo.

I have been shorted in my online return 2 times in 6 months…they claim they didn’t receive item I was not refunded! There is no accountability for either incompetence or internal theft. Their desk jockeys read off scripts and don’t allow you to speak to a manager. I spend between 4-9k a year so clearly I’m not trying to scam them. I have shopped Zara for over 15 years. I have been refunded by PayPal on 2 claims so far. This time I was shorted 88.30. I shouldn’t have to work so hard to get my money back. They hate their customers or they would get to the root cause of the issues. There are over 20,000 complaints on Trustpilot.

Do not ever and I never buy anything from Zara online. They split my order into 2 deliveries and then didn't address the second package correctly (Royal Mail confirmed that in writing) so it was returned to Zara. Zara said I would have to wait until they received it back to process my refund and up until today I have still not received it. I am anticipating they will say they never received it back from Royal Mail so they won't refund me. You can't get a hold of anyone in customer service in person and the WhatsApp line has a bot responding to your communications. Avoid like the plague unless you want weeks of trying to manage the chaos to end up with no delivery or refunds. I suspect their customer service team is located in Spain because they have either weak or nonexistent consumer protection laws or enforcement. Very clever scam they have going on here.