Zara Reviews

Purchased a pair of pants and had them hemmed because my daughter is very petite and all her pants need to be shortened. I then washed them, according to the instructions given by Zara. The stone color became all blotchy and unwearable. Zara refuses to provide a refund because the item was hemmed. They claim that I "chose" to modify them; Insinuating that hemming them caused the color to run? Absolutely disgraceful. Buyer Beware - do not buy pants from Zara unless you never intend on washing them.

Horrible experience with Zara and their new shipping company. (Better Trucks). They definitely delivered my Zara shoes at the wrong address. Zara says they rest assured it won't happen again, it shouldn't never happen the first time. The way they handle it was terrible. No apology, no free item or coupon nothing. But we will give a full refund. Can't speak to the Manager. They don't like to deal with problems. All they care about is selling. Someone got a free pair of shoes and I got nothing. I buy from Zara a lot but no more. You won't ever burn me twice.

Terrible experience with an online order. Ordered a dress for $99 plus tax. Didn't like the dress, didn't even try it on and shipped it back the next day after receiving the package. Zara is refusing to pay me. The customer service claims that the inner label was tampered with. I did not even put the dress on, it was shipped to me as such! Zara customer service says every time I called, and I called several times, that there is nothing they can do, they have a strict return policy. Until that time I didn't even know I need to check for inner label when purchasing clothing! The price tag and the Zara label were attached, just the inner tag was removed. Why would I removed the inner tag and sent it back the next day! Asked to speak to a manager several time, the manager never called me back. Out of $120, thank you ZARA!!!

I bought some clothes for my granddaughter and a blouse for me. I gave the receipt to her in case she needed to do a return. I ended up going to return my top, the receipt was not in the app since they printed it for her and at the store they would not look it up even using the same cc so I could do an exchange. They gave me a customer service phone number to call and they would look up the receipt and email to me so I could do the return. I called them and they said they would call me back in 24 hours. 48 hours later I never heard from them.

Zero customer service. Waited 25 minutes in the return line that had no dedicated cashier only to find out they serve us when the purchase line is done. Then the girl was rude and refused to return one of my purchases because it apparently was missing the laundry label on the inside of garment. Same girl refused return to lady next to me for similar reason. Manager also refused as she stated she can not sell it without that label yet THEY HAD NO ISSUE SELLING IT TO ME IN THAT CONDITION. Shop at your own risk, check every piece inside and out because they will find a reason to refuse a return.

Purchased an item - time sensitive and for a wedding, but with plenty of time for arrival - and checked the website on the day I had been told it would arrive only to find it was supposedly being delivered to an address 2000 miles away. Called immediately to see if anything could possibly be done to remedy the mistake. After waiting on hold for an extended time the phone was answered by someone whose English was frankly incomprehensible, made worse by the fact that the line was cutting in and out. Please note that I am an ESL instructor and have infinite patience with English learners and their accents. But communication was simply not possible with this operator. The connection was finally lost and I am quasi-certain she simply hung up the phone. Called back and waited on hold again, to deal with a very rude man who sounded like he was standing on the edge of a freeway.

I purchased a pair of slacks at full price for $49 at the Zara store at La Cantera, San Antonio, Texas after wearing the slacks for three hours the gold buttons fell off. I returned the defective slacks to the store, and they refused to return them, they refused to give me a replacement product, and they told me to call their corporate customer service department, which was rude, inconsiderate, and had no intention of helping me, I want to warn every customer not to walk through the doors of Zara because you will be so frustrated when something goes wrong, and Zara will not stand behind their garments... Shop other stores, but don’t shop Zara! BUYER BEWARE.

The online representative was very rude and condescending. Was inquiring about a return and they ignored my question and gave a generic response. This was not a bot although it may as well have been. My concern was not addressed. Will not purchase from Zara again.

Since Zara started allowing multiple items from orders to be returned in one shipment there have been major problems. The labels that were printable at home are coming back with invalid numbers forcing the customer to call customer service to get a useable label. Whenever Zara issues a label to your email, items from the shipment magically go missing so you don't get credited the money back. You can provide tracking numbers that prove the items were delivered and argue with them until you're blue in the face but they will not give you back your money. This is known as FRAUD. It's only when they issue the return labels that this has happened to me.

I have shopped here for years and never had problems. I bought my daughter some clothes for Christmas and she didn't like anything I bought her. I figured the return policy for holiday purchases would be extended, that was a big mistake. There is no email address to contact and their chat is all bots so I was unable to get a hold of them. I finally sat down and called them and could barely understand the rep. I asked nicely if I could speak to someone else because we were not communicating or understanding each other. She refused and then was playing the dumb role and refusing to help me.