Zara Reviews

See him, he is soooo bad with customer. He is not manager. He can’t be a good manager. He is soooo bad. He go to my family. He use bad words to my family. And he show his middle finger to us. So I respect to all customers for Zara don’t go to there till they not change him

Zara online shopping has been one of the worst retail experiences I’ve ever had. They use a delivery carrier named CDL, and this company consistently fails to deliver packages to customers’ homes. Instead of leaving packages safely at the door as expected, CDL leaves them in the building lobby where anyone can take them. This is both unsafe and unprofessional. When I contacted Zara about the issue, they refused to take responsibility for the fact that the package was never delivered to my home. Their position was dismissive, placing the burden on the customer rather than addressing their carrier’s failure to provide proper service.

I would recommend people to be careful placing online order on Zara website or the app. I have been buying clothes on Zara for a long time now but lately, with their customer service and policies, it’s irritating. Last week I ordered a suit, in the process I made a mistake, I place a zero after I typed the street number, the street name. But I did provide the correct town name and zipcode. The courier delivered the package to another address, which I don’t know. Emailed me a confirmation that my package was delivered. The courier service that Zara charged customer to offer services to his customers emailed me a delivery date and Zara emailed me a different delivery date, none of them matched. The courier delivery date was 8/22 and Zara was 8/28 and I called Zara the very next day to inform them that I didn’t receive the package.

I ordered a dress on Zara online, and I ended up getting an already worn, damaged dress (Picture attached). When I reached out to their customer service, I informed them of the situation and asked them for a refund of the cost of the dress and their shipping fee. Customer service confirmed that the warehouse would issue the refund for both the dress and the shipping fee. They sent me the shipping label but never refunded me the shipping fee. Buying Zara's online is a waste of time and you leave feeling lied to.

0 star if I could rate. Terrible customer service. I was asking a question because I didn't understand. If he didn't know answer, he should have said "I'm not sure ma'am...", but instead said "I don't know blah blah blah" with bad attitude and kind of yelling.

A waste of time and $. This is the 2nd time I ordered and didn't receive package - even though tracking shows as delivered. Customer service is no help, won't issue refund or get proof of delivery. Don't bother.

Possibly the worst company I have ever dealt with. Purchase a lamp, box ripped open only lampshade. Asked to send back what I have and they will send a replacement no updates. I can see in the app item received 21 days ago no processed replacement then told would be refund as don’t have the item even though I can see them still being sold. Awful and slow communication. Their agents must be working multiple cases at a time. Very frustrating and working outside their own terms and conditions!

Home delivery is unreliable. I placed an order on Jun. 30th and as of July 11th, never delivered. In the meantime, only one delay notice by email on Jul.7th or 8th. No sign of shipping track updated since July 2nd. I speculate that the carrier lost it. I started calling the customer service, for refund and I was told to wait for 24 hours, then 48 hours for investigation. July 11th around 2-3:00am I received "auto email" saying it was delivered at July 10th at 11:30 pm. I checked the security of my apartment, no record found delivery at 11:30pm. I called the customer service, and told the fact I found out, but they could not answer why fake email was sent. They kept saying to wait for another 48 hours for investigation. No one seems reliable. If you but something from Zara, buy it at the storefront. It is a nightmare.

On my recent visit, I had to stand in the returns line for over an hour—not because of high customer volume, but because your lazy and completely disinterested staff were more focused on their personal gossip session than doing their jobs. I am not exaggerating when I say this: one of your so-called staff members had a customer in front of her and still took 20 full minutes to finish chatting audibly about how she wanted to work downstairs in the men’s section. Who cares? Certainly not the 10+ people waiting in line with receipts in hand while she went on like she was at brunch with a friend.

I purchased the Flowy Wide Leg Pants in Taupe Brown on 4/25/25. I wore them for the first time on 7/3/25. At the end of the day, the pants were snagged and had pilling. Horrible quality. They are outside of the return window, so I have no choice but to keep them. I would not shop here again-- the clothing is overpriced and extremely poor quality.

I had an absolutely appalling experience at the ZARA store in Glendale Galleria Los Angeles. After calmly expressing my dissatisfaction with the poor service, I was shocked to be escorted out by security at the request of the Armenian store manager. I did not raise my voice, nor was I disrespectful in any way. I was humiliated in front of other customers simply because the manager seemed unable to manage her own stress and responsibilities. This kind of treatment is unacceptable and deeply unprofessional and rude.

This company has no customer service, I ordered a pair of jeans and never got them due to the shipping company they used which pocketed my items, no refund or follow up from Zara after I have reached out to them several times. I will never shop online with them ever again after being a long-time customer.

This company takes more effort in selling the brand than anything. The clothing is very low quality and the customer ends up sending most items back. You will be refunded 1 out of 5 items, so this brand really is not worth losing money over. Pay a little more for a quality item and you will be better off in the long run. Customer service is very poor and you will never get your money back after sending product back.

I am very disappointed of Zara company. This is already second time I have an issue with them. I ordered an item to pick up in the store in order not to pay a shipping fee but they cancelled my order even though the item was available, so I went to the store. I asked them to reorder again but this time ship it to my address to make sure I will get it but they charged me shipping fee, associate said, "Call customer service. They will waive the shipping fee," so when I called they didn’t do it, also for my cancelled order they have to wait for 10-14 business day to get me money back. I would never shop from them anymore. Worst service ever had.

I’m extremely disappointed with the poor customer service and disorganized shipping process. I placed a substantial order totaling $350 and received someone else’s items instead. Since then, I have been trying to resolve the issue with your customer service team—either by having my correct order sent or receiving a refund. Unfortunately, the experience has been frustrating and inefficient. I’ve had to repeat my situation multiple times, every time with a new agent, and now, two weeks later, there is still no resolution.

Terrible customer service, John the chat guy so rude unprofessional. I went to return 2 dresses, didn’t realize I was 7 days past the return policy. The girl at the store said, "Call customer service. They can help you and resolve the issue." I chat first with John which was not helpful at all, I asked to be transferred to manager. He said it is not possible. What? This is happening first time to me. As a regular client in Zara that I nicely asked for help no one was able to help, they say it’s the policy. I understand but it’s a first time it’s not like it’s happening all the time. Now they lost me as a client over $150. I'm telling all my friends now that shop there you will never see us again. Shame, no store has your rudeness and unprofessional service.

We bought a suit from their Pointe-Claire Quebec location. The price tag on the jacket was $69.50. The charged us $199!!! They refuse to refund us or even give us a gift card. I have filed multiple complaints and they say they will reply via email and they do not. When I call back they say that the tag was old/their mistake and they will do nothing about it. This is in violation of the Quebec Consumer Act which states that a retailer must honor the price tag price, even if it's an error. Do not shop with this brand. They're thieves and criminals. We have filed a fraud complaint with our credit card company and are filing a complaint with the government. We have shopped exclusively at Zara in 3 different countries for the last 10 years. NEVER EVER AGAIN.

Zara is ripping off the US market. Zara has multiple priced tickets on same tag. Bought shorts with 22 euro under sticker US price 39.99. Bought multiple items with stickers for US market $10 more. I did euro conversion it would have been 24 US dollars not $39. The US market is being manipulated.

I made an online return. Was sent with its corresponding label and they have not returned the money. I call Zara and the only thing they tell me they are going to send a claim that I have to wait, Every time I call they answer me the same thing and my refund has not been sent.

I received a gift which was too big. Went to the store with the tag still attached. They don’t even want me to exchange it for a smaller size because I don’t have the receipt. It was a gift. I will never shop there ever.

Purchased a pair of shoes online and paid $90 for them. When I received them there was a price tag hanging off the hill for $50. When I called for an adjustment they advised they don’t do that and when I asked to speak to a supervisor they advised I couldn’t. Horrible horrible experience and the shoes were the most uncomfortable shoes, I will toss them in the garbage and never buy from Zara again. One might think this is a luxury brand, poorly made products and zero customer service.

Terrible return policy, they scam you. Steal your money and don’t offer exchanges. This company takes advantage of their customers and rips people off. Worthless customer service. They don’t stand behind their product. Customer loses

Zara Is overrated and compared to other countries outside of the U.S., and only sell the real and deserving prices during their semi annual sales. While, that doesn’t bother me because fortunately I can buy what I decide to buy when I want. Apart from this you can find some cute items depend on sizes, but they refused to add carts in there store, they do not have anywhere you can rest your items while shopping, and this may depend on the store manager, or the cashier mood on that day to allow you to rest it in that empty table next to the cashier. Very hard for handicaps or non handicaps people to shop there.

I am not sure what services they are using to ship their products but they used a company called TForce which I have never heard or and has 1.3 stars for negative reviews. The package I ordered was delivered to some random address and when I reached out to the service to submit a missing package request they sent a picture of some random door. Worst part-my address is there to confirm so they have my address and delivered to somewhere else? Not sure if the door is just fake or what because that is not a door and no idea where they got the picture of that random door. Now I have to dispute the charge and will never be shopping with Zara again. Zara or the shipping company is not responding to me.

I placed an order with Zara in December 2024, and here we are in mid-February 2025 - still no sign of my clothes or refund. I've contacted their customer service multiple times about my missing order, but all I get is the same robotic response that "they're investigating the issue." When I requested a refund for the items I never received, they refused and continued with their "investigation." I even asked to speak with a manager about this frustrating situation, but no one ever bothered to contact me back. It's completely unacceptable that a major retailer like Zara can hold onto customers' money for months without delivering products or providing proper customer service. This experience has been incredibly disappointing, and I've completely lost trust in Zara. I will never shop with them again and would strongly advise others to think twice before ordering from their online store. Save yourself the headache and shop elsewhere.

0 star! Since December 18th I’m calling customer service every single day! They keep saying I would receive an email with label for a return in 24 hours, has been 23 days! What a shame! Def not buying anything from Zara anymore!

They wouldn't refund me for a dress I purchased that still had tags on it. They said it wasn't in a unused condition but clearly it was! Don't purchase from ZARA. I don't understand how they can not refund me for an item that still had tags on it and clearly wasn't used.

ZERO Stars! Bought a Christmas gift in November, return window was before Christmas!!! You better hope your gift fits or you're stuck with the item and they won't even exchange it for another size! HORRIBLE CUSTOMER SERVICE! NEVER BUY FROM ZARA.com!!!!

This place was so unhelpful. They "accidentally" returned my item when I told them that I was there to exchange. The manager was brought here and told me that there was nothing that they could do. What you could do is fire her for making such a low-level mistake!!! The employee acted like I was the one who made the mistake when in fact she was the one who didn't hear me and made assumptions just because the guy before me came to return his item.

On December 2nd, I received an email from Zara stating "Please be advised that we are unable to accept the return as item ** was not received in an unworn condition", and that the item will be returned to me. No other explanation was provided as to how they determined that the dress was worn. The original tag is still attached, the dress is unsoiled, unwashed or altered, not damaged, and still in its new and original condition.

These trousers have become very popular the last few years because of their unique design. The web is excellent and the products are shown perfectly. The trousers I’ve bought are the blue ones with leopard stars. They are perfect to wear during the week because they are so comfortable. Otherwise, the shipping is fast, I ordered them last Tuesday and they were delivering it to me on Friday. Although, they are expensive, so not everyone can buy them. I was a bit disappointed because if you wash them a lot the stars fell out of the pants. Despite that, the quality is so good because they are not an Inditex brand. Overall, it could be good if there were more pants in stock because they quickly sold out. Despite the price and the fact of the stars, I recommend them a lot because of their design and how they style themselves.

Service of salespeople is offensive. Seems like they hate their job. Return policy changes too often. Plastic smelling clothes, filthy dressing rooms. Very disappointing experience. Especially after the 5th Ave location which I used to frequent. No more!!!!

The worst customer service I have ever encountered. The store employees are not friendly, but their corporate customer service is far beyond rude. I typically order online because the closest store is about 3 hours away. I usually travel a few times a year to shop in store. Rest assured, I will never spend hundreds of dollars on hotel and travel to darken the doors of one of their stores, nor will I ever shop online again. As I look at other reviews, it seems as if the rude behavior that I experienced is not just an isolated incident. Corporate apparently condones this behavior or it would not continue to happen.

I made a purchase of several accessories on 10/7/2024 (2 necklaces and 1 three pack of resin bracelets).Order # **. I received the package on October 9th and completed the return of one necklace and the pack of bracelets on the same day. I received the box back to me with no refund on November 13, 2024 and a note that said The item was not returned in unused condition. The packaging of the bracelets was super cute and tightly packed inside the indestructible cardboard. The ONLY way to try on even one of the bracelets was to cut open the end of the container. (I tried on one bracelet and since it was so small I did not bother pulling the other 2 bracelets out).

I would give it zero stars! I bought 2 dresses from them and returned one of them cause it was too big. They denied my return stating that it was used and had makeup on it and sent it back to me. When I got it back I looked at the dress and there was NO makeup on it so I called customer service back. They said they just considered the dress not new anymore even though the tags was still on and there was no makeup and refuse to let me talk to a supervisor. DO NOT ORDER FROM THIS BUSINESS. THEY DO NOT ACCEPT ANY RETURNS!!!

Terrible shipping service that they use. It took them more than 10 days to deliver the package. They give change estimated delivery 4 times, which is annoying because you thought you can get on that day.

This is just a terrible store, I returned it, but they didn't give me a refund because they said I wore it (even though it came to me so I sent it to them) They very often send things that are terrible. I do not recommend this store.

If anyone from Zara is reading this review, please take action on order number **. The order was charged to my card but after 2 months I still have not received the order. Very disappointed with my favorite brand! The customer service I contacted 5 times is simply useless.

I had a positive shopping experience at Zara. The staff were helpful in suggesting shoes based on my preferences and budget. I ended up buying a versatile pair of loafers that I can wear to work and on weekends. Highly recommended.

I have been dealing with an online order that was never delivered to me, for nearly 3 weeks. There is no one you can talk to on the phone. Their online chat, WhatsApps or FB is al virtual AI-driven where you get standard answers that do not address your complaint. I have received standard emails (that you can also not respond to) saying "checking with the transport your order has been delivered successfully". I have given Zara the coordinates from the delivery company stating that those do not belong to my address, but they just respond "robotically" that "nothing wrong with your delivery". I have an automated email saying the order has been delivered, with no photo of where did they leave the parcel, as it is customary if you are not at home. It is absolutely appalling!