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Reviewed June 12, 2023
I bought some clothes for my granddaughter and a blouse for me. I gave the receipt to her in case she needed to do a return. I ended up going to return my top, the receipt was not in the app since they printed it for her and at the store they would not look it up even using the same cc so I could do an exchange. They gave me a customer service phone number to call and they would look up the receipt and email to me so I could do the return. I called them and they said they would call me back in 24 hours. 48 hours later I never heard from them.
When I called them back they claim they could not find my info. I had to go through the entire process again with David who was very impersonal and just following procedures. When I asked to speak with a supervisor he said we don't transfer calls to supervisors, when I asked what dept. he worked in he said, "We don't give out that information." I own 3 retail stores and would never treat a customer like they are no one, who cares about you. Now I have to wait another 48 hours and hope to hear from them. In today's world in small stores like ours when a customers does not have a receipt and uses the same credit card of the purchase it can be found and help the customer make a return.
Reviewed June 6, 2023
Zero customer service. Waited 25 minutes in the return line that had no dedicated cashier only to find out they serve us when the purchase line is done. Then the girl was rude and refused to return one of my purchases because it apparently was missing the laundry label on the inside of garment. Same girl refused return to lady next to me for similar reason. Manager also refused as she stated she can not sell it without that label yet THEY HAD NO ISSUE SELLING IT TO ME IN THAT CONDITION. Shop at your own risk, check every piece inside and out because they will find a reason to refuse a return.
Reviewed May 30, 2023
Purchased an item - time sensitive and for a wedding, but with plenty of time for arrival - and checked the website on the day I had been told it would arrive only to find it was supposedly being delivered to an address 2000 miles away. Called immediately to see if anything could possibly be done to remedy the mistake. After waiting on hold for an extended time the phone was answered by someone whose English was frankly incomprehensible, made worse by the fact that the line was cutting in and out. Please note that I am an ESL instructor and have infinite patience with English learners and their accents. But communication was simply not possible with this operator. The connection was finally lost and I am quasi-certain she simply hung up the phone. Called back and waited on hold again, to deal with a very rude man who sounded like he was standing on the edge of a freeway.
I was told that ZARA customer service would 'attempt to intercept the package through the postal carrier and have it returned to sender,' but that it would probably be impossible because the item was out for delivery THAT DAY. If they couldn't intercept it, I would not be issued a refund or replacement. I was told I would be sent an email with a case number so that I could check up on the status after 48 hours. Five days later, I've NEVER received an email but I DID just receive a text stating that the item was delivered today (5 days late) at the still-incorrect address 2000 miles away. Attempted to call the same customer service number I called 5 days ago, now they are simply not taking calls and there is NO option for speaking to an agent. The chat option on their website is not working. Their twitter and Facebook accounts are not accepting replies.
Apparently this decades-old company is now simply falling apart - similar to the way the clothing they sell tends to fall apart. I have had issues with ZARA before and made this purchase only due to the fact that my teenage daughter wanted this particular dress for one event and it would therefore only need to be worn one time - surely it wouldn't fall apart after just ONE wearing - but now we can't even get our hands on the dress we paid $75 for and there is NO CUSTOMER SERVICE to help with the issue. I knew what to expect from ZARA, I can't believe I was stupid enough to give them another chance.
Reviewed May 28, 2023
I purchased a pair of slacks at full price for $49 at the Zara store at La Cantera, San Antonio, Texas after wearing the slacks for three hours the gold buttons fell off. I returned the defective slacks to the store, and they refused to return them, they refused to give me a replacement product, and they told me to call their corporate customer service department, which was rude, inconsiderate, and had no intention of helping me, I want to warn every customer not to walk through the doors of Zara because you will be so frustrated when something goes wrong, and Zara will not stand behind their garments... Shop other stores, but don’t shop Zara! BUYER BEWARE.
Reviewed May 15, 2023
The online representative was very rude and condescending. Was inquiring about a return and they ignored my question and gave a generic response. This was not a bot although it may as well have been. My concern was not addressed. Will not purchase from Zara again.
Reviewed Feb. 16, 2023
Since Zara started allowing multiple items from orders to be returned in one shipment there have been major problems. The labels that were printable at home are coming back with invalid numbers forcing the customer to call customer service to get a useable label. Whenever Zara issues a label to your email, items from the shipment magically go missing so you don't get credited the money back. You can provide tracking numbers that prove the items were delivered and argue with them until you're blue in the face but they will not give you back your money. This is known as FRAUD. It's only when they issue the return labels that this has happened to me.
So far I am out over $250.00 in returned items. I know this has happened to thousands of other customers so if you are planning on buying online and some items don't work out, unless you can print your own labels without any issue, there's a very good chance you will never see your refund. I don't know what kind of scam they are running here but someone is getting the clothing/shoes that I have returned, either the courier or the warehouse people. It doesn't just disappear. Save yourself major aggravation and lost hard-earned money and do not buy from Zara.
Reviewed Jan. 24, 2023
I have shopped here for years and never had problems. I bought my daughter some clothes for Christmas and she didn't like anything I bought her. I figured the return policy for holiday purchases would be extended, that was a big mistake. There is no email address to contact and their chat is all bots so I was unable to get a hold of them. I finally sat down and called them and could barely understand the rep. I asked nicely if I could speak to someone else because we were not communicating or understanding each other. She refused and then was playing the dumb role and refusing to help me.
I finally was able to find a live person on their chat and he was also rude, asking me why it took so long for me to make a return. I guess I'm used to stores like Nordstrom or even Target where the customer service is 5 star and they will take the returns of brand new clothes with receipts and tags even if it is past the return policy. I deleted my Zara account and will never, ever shop there again. This is a multi billion dollar company, but if you read more reviews on this consumer affairs, they don't care about their customers. Good riddance!!
Reviewed Jan. 18, 2023
If you have an online return, you can bring it to the store for a refund which is convenient. However, your refund does not take place on the spot. For some reason the refund takes over two weeks to process even though they take the returned items from you on the spot. I made a return for an online order on 01/07 that came to me DEFECTIVE, with seams falling out. The returned product cost around $170 which is not a small amount of money. Not only did I not get credited for the shipping I paid for (even though it was 100% the company's fault for sending me faulty merchandise), it has been almost two weeks and I don't have my money back yet.
Zara customer service says this "depends on your bank" but I have never waited this long for refunds to post, and it's not like there's a "pending" refund sitting on my credit card still being processed - there is zero indication that Zara has even processed the refund on their end. This is certainly not a banking issue and I don't appreciate it being deflected back on me. Waiting 14+ days for your money back after the product has already been received by the store is absolutely absurd.
Reviewed Jan. 10, 2023
Buyers Be Aware!!! They will have clothing in the store with clearance or discount tags and and once you go the cashier and pay the store manager will tell you they can’t sell you the items because it has been blocked from headquarters in Spain. My wife spent long time looking for something to wear and this happens, they lost her as a client. Ridiculous!!!!
Reviewed Dec. 17, 2022
Terrible customer service- employees treat you like you are lucky to be in the store. Huge lines no matter what time or day you go there because the employees act like royalty and stuck up and work at the speed of a turtle. No regard for customers.
Reviewed Dec. 9, 2022
My parcel was delivered to me on the 12/3/22,11:23 AM by their claim on their website and Ecom delivery company. The cost of lost goods around $800. Need to be reported to the Better Business Bureau. I live in condo building and concierge confirmed there was not parcel. I had no confirmation email to say it had been left anywhere. No photo evidenced. No proof like it's done in Purolator. I have contacted customer service every day since December 5th and they said it's still under review!
Reviewed Oct. 25, 2022
!!!! STAY AWAY !!!! DO NOT SHOP ONLINE WITH ZARA. I had two packages from Zara, worth a total of $408, stolen - I have CCTV footage evidence of the theft, as well as evidence that it is my boxes because the ripped open boxes remained. Zara has refused to provide any sort of replacement or refund. I spoke with their customer service team and they told me that Zara bears no responsibility for stolen packages. I requested that they send me an email with that policy in writing as well as an email in writing to confirm my call, but I was only given a case reference number and they refused to provide any written word, and also refused to transfer my call to a supervisor or anybody with more authority. I have looked into reviews online now, and it seems I am one of many over many years who has had this problem and clearly Zara has not.
It is absurd for a multibillion dollar international corporation to treat their customers like this. Amazon, a notoriously cheap company in many of their practices, still replaces stolen items - I have experienced this firsthand when one of my Amazon packages was stolen a few years ago, and many others who have used Amazon have reported the same online. I have read many reviews of other companies that replace their customer’s items. Shame on Zara.
There are so many reasons not to shop here, but I know as student that sometimes it is difficult to resist the urge because of the lower prices. The orders that were stolen were going to be all of my winter coats now that I’ve loved to a colder location. But if you are thinking of ordering from Zara DO NOT DO IT. DO NOT DO IT. You will be treated like RUBBISH as a customer. STAY AWAY!!!!
Reviewed June 28, 2022
The next day all four were on sale. I contacted the online store, explained the situation, and was told Zara never honors sales prices if the purchase was made prior to the listed sale. Zara must be the only retailer that adopts such a policy - H&M, Nordstrom, etc would all refund the price difference if there was a sale. Returning, and never shopping Zara again - too many better options.
Reviewed June 20, 2022
Avoid buying from Zara online. They may cancel your order and you may never get a refund unless you take further action legally or through your bank. Please, do not waste your time on a subpar fast fashion brand with worse than terrible Customer Service. I had an awful experience buying from this company. I thought that because it was such a large and well-known retailer I wouldn't have any issues with ordering, and making cancellations or refunds as needed, and clearly I couldn't have been more wrong. I made an order on Zara Mexico's site and paid accordingly (the payment was, of course, immediately deducted from my account, it could be seen on my bank statement weeks later). However, less than 5 minutes later I got an e-mail saying that my order was canceled without explanation and without mention of a refund.
This was on May 27th of this year and I contacted them to see when I would be able to get my money back. Customer Service indicated that I would have my money returned to me within 14 business days, and lo and behold, the 14 business days came along with no refund. I contacted customer service a second time, on this occasion via the Zara Care Twitter Account (I don't know who runs this but please avoid it, it's as good as receiving no customer service and they start to ignore your case when they cannot solve it instead of escalating to the appropriate department).
They mentioned that payments are "pre-authorized" by Zara and they are only "confirmed" or actually charged when the shipment is sent. This was clearly not true for my case, since I had been charged, without receiving a product and no sign of having received my refund or it being processed. They did not care for the proof that I sent (in the form of a bank statement reflecting the money they essentially took from my account without returning it) and merely e-mailed me screenshots showing that they indeed did cancel my order.
However, what I needed was a confirmation for my refund, not for the canceled order within itself. I knew that it was indeed canceled. Essentially, Zara robbed me. They promised a refund that was never delivered and Customer Service kept parroting back the same responses regarding a pre-authorization, and that they allegedly did not charge me, which they clearly did. The money I paid them is, to this day, not back in my account and nowhere to be seen. Who knows how many customers they've done this to, but I'm surely not the first and definitely will not be the last.
Their Customer Service also initially refused to accept my bank statement as proof of being charged without a refund, which is illegal. All I wanted was a nice shirt to gift my mother on her birthday and in exchange I got an immense waste of time and attempted gaslighting from Customer Service. Thankfully, I did not spend an exorbitant amount of money on such a second-rate company, however, this is not about the money itself, but rather about voicing my immensely negative experience and warn future potential buyers about the abusive nature of this company and its employees.
Reviewed June 15, 2022
I purchased over $350.00 in merchandise and changed my mind. I returned to the store just a couple of days later for an exchange, but I left my receipt at home. I could not believe that their ONLY policy was to return for the same item, but a different size without a receipt. Or no return option at all! You buy it you keep it. I stood at the register for over 20 minutes pulling up the Zara app, on their weak wifi. This was in an effort to see if the receipt was on the app, but it wasn't. I asked for the manager who gave me a piece of paper with the customer service number on it and instructed me to call myself.
When I spoke to customer service which was not in the United States, I was told that they could send me a copy of my receipt in TWO DAYS! Why am I standing at the register thinking I could get this handled the same day? I left The Victoria Gardens store and I drove all the way home, picked up the receipt, drove to Arcadia, and made the exchange. Why couldn't Zara accommodate me? Poor, low-quality service, they don't give a ** about their customers. They only want our money. Zara does not deserve my business. Their policies are a slap in the face to the customers. Zara your policies sound like the makings of a class-action lawsuit...beware. **
Reviewed June 6, 2022
I went to return an item that I bought last week. My receipt was in bag but when I got to the counter the guy took the item out but somehow the receipt wasn’t there. In after thought I think the way he took the item out, receipt probably dropped on floor behind the counter. At any rate he would not issue a store credit. Said I had to have a receipt. I was standing there with double the amount in a new purchase. He was rude and just in his own world. Also there are lots of employees but No one to back the registers. You can stand in line for 10 minutes and then the person just walks away. Will not shop there ever again. The store is in Carlsbad, CA.
Reviewed April 22, 2022
I would give 0 stars if it let me. Purchased a very expensive, small trash bin ($70) that arrived cracked in multiple spots and unevenly stained. It isn't just for collecting trash, but actually a piece of trash itself! And when I went to go review it on Zara....it was gone...No longer in existence days after I ordered (Zara customer service has no explanation for this)...Seems very sketchy, especially with the condition I received mine in. Customer service offered no reprieve beyond me having to waste my time and money to repackage this piece of literal trash and send it back to them.
Reviewed March 30, 2022
After a few weeks my online order is still not delivered. Several contacts with customer service didn't result in any solution. No clear date on the actual delivery or refund of the money. This is not how any company should treat their customers.
Reviewed March 21, 2022
I had purchased 4 items out of which 2 didn't fit me well. I put the item for return. The return items were picked up within 24 hours. But refund has not been done even after 2 months. Worst company. They don’t return the hard earned money of people.
Reviewed March 2, 2022
I returned a pair of jeans back in October 2021. They said they had tried to refund back to my original form of payment, in which it failed so they would send a Etransfer within 30 days. It is now MARCH and I still have received nothing. Spoke with multiple representatives, explained my issue and they always say "your case is still under review," and then disconnect. How unprofessional. Like what is there to review? I returned my item, but now I don't have the jeans or the money. I'm not sure what is so complicated. If it was going to take longer than 30 business days, they should have never said that. I know it's only $50, but seriously Zara do better. This is criminal.
Reviewed Feb. 26, 2022
I bought few products and wasn’t happy with the quality and size. So eventually had to return them. I didn’t receive my refund till now. Four days I got an email saying, that the items I returned were non-Zara products. Everytime I call the customer care, they tell me to wait for 48 hours. And then again they send a mail to wait for next 48 hours. Utter nuisance I’m dealing with!
Reviewed Jan. 31, 2022
Zara has become one of the pettiest companies ever. The online experience started as a good one. They would send you a re-usable box, returning labels and even tape to close the box. Now they charge you for shipping during sale seasons and you have to print your own labels. They are trying to reduce costs to a point that often the clothes get home in boxes that are all torn apart. God forbid if you have to reach out to online CS. You may not even reach anyone. A chat is started online and someone may or not reply, and don't be surprised if they abandon the chat before you do. They are not trained to say "I'm sorry" or to make any concessions. And nothings gets better if you ask to speak with a supervisor.
I had the worst experiences with online Zara. The worst was when I was never refunded for a return. Contacted the customer service a few times (at least two) and eventually decided to cancel the payment through AMEX. Well, Zara banned me from buying online because I requested to cancel the payment through AMEX. They make no concessions - and that's just their policy. I understand they know their clients will come back not for the CS, but rather for their products. Honestly, I think twice before purchasing at ZARA and it used to be go to. And the main reason for the hesitation: their pettiness.
Reviewed Jan. 19, 2022
Placed order online and did not fit, took it to store for an exchange. Didn’t have same item, so they said you can only exchange for the same item! They did not let me exchange for anything else. Explained to them that receipt does not say that!! Called corporate and First Lady that answered said “yes you can exchange for something else” then got disconnected! Called back and that lady said “No, has to be for exact same thing!” Told her same thing is not available and receipt says you can make exchanges!!! She kept saying No!
Reviewed Jan. 19, 2022
I ordered my daughter a pair of pants for Christmas. I received an email saying that the pants were "shipped" a few days before Christmas. A few days after Christmas I called to say the pants never arrived. Their information said it was out for delivery. I was told to call back in a few days if I don't receive it. I called back in a few days and said we still haven't received the package. I was given case ID # and was told that a new package would be sent.
I call again to say nothing was ever received (though I suspected this would happen because no confirmation email was sent). I was then told the original package was delivered on Dec. 24th and asked who was home at the time of delivery. I said my entire family, it was Christmas Eve. They asked if I live in an apartment, condo or townhouse. I say none of the above, I live in a private home. I am then told that the item is now out of stock. I asked if the item had still been in stock the first time I inquired about the missing package. No real response to that question. I am offered a store credit and free shipping on my next item. I ask what makes them think I will ever order anything from them again seeing the last package never made it to may house. I am told a manager will call and speak to me personally in the next 24-48 hours. No one ever called.
Reviewed Jan. 13, 2022
I purchased an item online that did not fit and decided to return the item with the intention of repurchasing in another size. Less than 1 week passed between receiving the item and mailing it back for a refund. The item is unused with all original tags attached. I also included my original receipt in the return parcel. While the return item was in transit back to Zara, the credit card that I used for the original purchase was part of a security breach and the account was closed. The credit card company said that since the account has been closed, they cannot accept the merchant refund. The refund will be bounced back the merchant. Note: Since I have had a few security issues with this credit card company, I opted not to have them reissue me a new card. There was $0 balance on the card.
I then contacted Zara to ask if it were possible to refund to an e-gift card or store credit as I intended to make a repurchase anyways. The answer was no…their policy is to only issue a refund back to the original form of payment. I understand why this policy exists and normally would not take issue with it. But I am stunned that Zara online does not have a policy in place for circumstances such as closed/inactive accounts.
I called one of the physical stores to inquire about the return policy when the original credit card used was cancelled (for an item with a receipt and tags still attached). They said it would be honored as an exchange OR put onto a gift card. I am equally as stunned that Zara online has a different policy than their brick & mortar stores. If I had known that their return policy is so rigid and inconsistent, I would have kept the item and had it altered or donated it. So lesson learned….If your credit card gets cancelled before Zara has processed your return, they will not offer to place your money owed on a gift card. In fact, they get to keep the item you sent back and the refund that “bounced back” to them. Horrible customer service and horrible return policies.
Reviewed Jan. 11, 2022
My wife and I ordered a pair of jeans for my daughter in November for Christmas. Ordered early due to concerns about shipping. She opened them Christmas day, and we needed a different size. Contacted the company to ask for an exchange and they would not honor because it had been greater than 26 days since it was delivered. Please do not order from this company. I never will again.
Reviewed Jan. 10, 2022
Bought coat for wife for Christmas. Sat wrapped brand new in box and Christmas paper until, well, Christmas. Wife tried it on and it looked like a potato sack on her. Very boxy for her frame. She went to the store and they gave her the same song and dance I just got on their customer service phone number. It was past the return window, which is a small window when you like to start Christmas a bit early as I do. I bought it November 1st today is January 10 2022. So, I was simply asking for a store credit as I'd like her to be able to buy what she wants since. THEY WOULDN'T HONOR ANYTHING! It got escalated and everything and I just received a blanket statement email stating their return policy. We're stuck with the coat, it would cost 3X as much to make alterations; not even worth it.
This is a SCAM; they should extend for holidays as they'd keep customers that way. I'LL NEVER BUY ANOTHER THING FROM THIS COMPANY AGAIN. EVER. I'M ALSO going to tell everyone I know about this to boycott them. THEY SMELL OF desperation by trying to hang on to every penny. Not honoring a store credit is ridiculous. NEVER AGAIN. DONE WITH ZARA ---
Reviewed Dec. 18, 2021
I recommend everyone DON'T BUY in Zara. We bought a man shoes, after two twice of wearing it was deformation, we brought it to the store where we bought it (King Plaza Brooklyn, NY) and the staff of Zara told us they can not change it or take back we have to contact the customer service of Zara. We did, and what do you think customer service replied? Below is the reply: "Dear Customer, Thank you for contacting Zara. Unfortunately, we were unable to locate your receipt with the details provided. If you have any additional queries, please visit the help section on our website. For future purchases, you may download the ZARA mobile app to take advantage of our e-receipt option. Regards,"
Reviewed Nov. 27, 2021
I absolutely love Zara's clothing. I have purchased so many pieces in the last 6 months. My closet is full of Zara. The clothing is uniquely stylish and of superb quality. I've only had two bad experiences. The first bad experience was when I tried to return a pair of shoes that were defective. The elastic part of the slingback was overstretched or a little too long and so the sling back wouldn't stay on my ankle.
I had waited about 2 weeks to initiate the return and I didn't think anything of it because Zara has a 30-day return policy. When I called to return the item, the customer service agent kept putting me on hold like she didn't want to allow the return, and then she came back and asked: "What took you so long to call?" I answered: I was just busy. And that was the truth. Returning items to retailers isn't exactly on the top of my to-do list or at the forefront of my mind these days. Ultimately, she approved the return, but I don't like the hesitancy or that I was questioned in that way.
Another annoyance I have is that Zara does not make it simple enough for us to determine our size based on the fit that we want. The models don't always wear the size that aligns to their body measurements according to the size chart; therefore, Zara should start putting the model's body measurements on the item page. It would be helpful to know the model's bust, waist, hip, height, and weight measurements. This will help us to choose the size that fits us the way the item fits on the model, especially when the model is in fact wearing a different size than what the size chart would indicate for a body measurements, because the creative artist wants to show the model in a looser fit. I'm sure it would also reduce the number of returns.
The only other annoyance that I have with Zara is that they use a lot of male models and it's very hard for a woman to imagine how an item would look on her body when a man is modeling it. I wish that they would show the same item on a woman in additional pictures. However, I'm sure this won't change - it's all a part of the program. That's all.
Reviewed Nov. 15, 2021
It is with great regret that I am writing this review about one of my favourite brands. I have been a Zara fan since the age of 10 from the time I was raised in Dubai. I used to go to this store almost every month to purchase clothes and has had a great attachment for decades. The other day (on the 13th of November 2021 at around 4 to 5 pm in the evening to be precise), I went to the Zara store at the Eton centre. Not only did I regret this visit, but also the image of this brand changed my mind forever.
I walked around the store and picked 2 shirts to try on for the following day’s meeting. I wanted to try the fit of this shirt on and went into the trial room. The following happened which could be verified by the camera footage if you have any. 1) I waited in the trial room for 1 hour and 45 minutes for the customer service individual to bring the next size shirt. They scanned the bar code initially, after about 40 minutes of waiting, they brought in the same size shirt with a different neckline. After 25 minutes more of waiting, they brought a different shirt of the same colour and a different neckline. After another 25 minutes, they brought the same shirt in and asked me to try the fit on and order the product online since it was not available on stock, while clearly there were quite a few in number reflected on their apple devise as witnessed by me.
When I questioned about this, the lady said that sometimes the barcode could be wrong and they could not find the item in the store. How could barcodes go wrong Zara? If that is a case you have a computerized system that provided unreliable information that needs to be changed or is it that your staff is too lazy to look for the item even after about 2 hours of me waiting in the trial room? They said that the floor is too busy, however other customers also left out of frustration and many more came in and went. This was the case of the 1st shirt that I tried on
2) The store did not have the right size of the 2nd shirt that I tried on so I ordered it online for which shipping cost was free. While at the counter, this item was cancelled in front of me without my knowledge and ran out of stock. I had to walk to the other store in Queen’s Street to get hold of the last piece in the cold. Mistakes happen and I know it. The store was busy however was not unmanageable. I probably would have been the calmest frustrated customer you might have had. I kept telling the floor staff that “It was on, things happen, but just help me”. What frustrated me the most was what is mentioned next?
3) While waiting in the trial room and being claustrophobic, I told one of the floor staff (very cooperative, assuring and well trained) that I wanted to talk to the store manager about the inventory management system. I did not want to complain about the staff as we are all humans. The manager came and asked me the following - "What is it that you wanted to talk about?" (With folded hands and an attitude that she wasn’t ready to help, like "I am here, this is how things work here" kind of an attitude).
Everyone is busy and the so-called manager is supposing to address the issue in a welcoming manner. I repeated and told her that I am so frustrated (calmly _ the video footage is evidence to my word). She stared into my eyes in said: “As I SAID THE STORE IS BUSY”, someone is again looking for the shirt I wanted. I asked for her name and she again stared into my eyes and said “EVERY EMPLOYEE HERE HAS THE RIGHT TO REFUSE TO GIVE THEIR NAME BUT SHE COULD GIVE ME HER EMPLOYEE NUMBER”. She wrote down her employee number and didn’t even come later to check if the issues were sorted. Rather she was causally hanging around talking to people and doing one thing or the other calmly as if there was no issue there.
Later at the counter when my order was cancelled by one of the staff she came there again, checked and again told me that if I wanted the product I had to go to another store and casually walked away. My question here for Zara is, aren’t every customer and their issues important? What do you have to say about the experience that you have to offer at your store in the Eaton centre? Why would you keep such an untrained individual as a MANAGER whereas your other staff really are good at handling situations as such?
Whatever I experienced was so terrible that I just feel that I will never return to your store because of managers like this woman. She was a woman, who was about 5 feet 8 in height, had brown short and straight hair with blue eyes. He name started with an L or T as per the locket she wore and her employee number was #**. If you have any respect for your customers, kindly use this on her performance evaluation and provide her with some sort of training to handle a store at a good location such as Eton Centre. The reputation and the emotional attachment that I had with this brand has been permanently damaged with this one employee and I could the leadership of this brand in Ontario should take the necessary action.
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