Zara

Avoid buying from Zara online. They may cancel your order and you may never get a refund unless you take further action legally or through your bank. Please, do not waste your time on a subpar fast fashion brand with worse than terrible Customer Service. I had an awful experience buying from this company. I thought that because it was such a large and well-known retailer I wouldn't have any issues with ordering, and making cancellations or refunds as needed, and clearly I couldn't have been more wrong. I made an order on Zara Mexico's site and paid accordingly (the payment was, of course, immediately deducted from my account, it could be seen on my bank statement weeks later). However, less than 5 minutes later I got an e-mail saying that my order was canceled without explanation and without mention of a refund.

I purchased over $350.00 in merchandise and changed my mind. I returned to the store just a couple of days later for an exchange, but I left my receipt at home. I could not believe that their ONLY policy was to return for the same item, but a different size without a receipt. Or no return option at all! You buy it you keep it. I stood at the register for over 20 minutes pulling up the Zara app, on their weak wifi. This was in an effort to see if the receipt was on the app, but it wasn't. I asked for the manager who gave me a piece of paper with the customer service number on it and instructed me to call myself.

I went to return an item that I bought last week. My receipt was in bag but when I got to the counter the guy took the item out but somehow the receipt wasn’t there. In after thought I think the way he took the item out, receipt probably dropped on floor behind the counter. At any rate he would not issue a store credit. Said I had to have a receipt. I was standing there with double the amount in a new purchase. He was rude and just in his own world. Also there are lots of employees but No one to back the registers. You can stand in line for 10 minutes and then the person just walks away. Will not shop there ever again. The store is in Carlsbad, CA.

I would give 0 stars if it let me. Purchased a very expensive, small trash bin ($70) that arrived cracked in multiple spots and unevenly stained. It isn't just for collecting trash, but actually a piece of trash itself! And when I went to go review it on Zara....it was gone...No longer in existence days after I ordered (Zara customer service has no explanation for this)...Seems very sketchy, especially with the condition I received mine in. Customer service offered no reprieve beyond me having to waste my time and money to repackage this piece of literal trash and send it back to them.

After a few weeks my online order is still not delivered. Several contacts with customer service didn't result in any solution. No clear date on the actual delivery or refund of the money. This is not how any company should treat their customers.

I had purchased 4 items out of which 2 didn't fit me well. I put the item for return. The return items were picked up within 24 hours. But refund has not been done even after 2 months. Worst company. They don’t return the hard earned money of people.

I returned a pair of jeans back in October 2021. They said they had tried to refund back to my original form of payment, in which it failed so they would send a Etransfer within 30 days. It is now MARCH and I still have received nothing. Spoke with multiple representatives, explained my issue and they always say "your case is still under review," and then disconnect. How unprofessional. Like what is there to review? I returned my item, but now I don't have the jeans or the money. I'm not sure what is so complicated. If it was going to take longer than 30 business days, they should have never said that. I know it's only $50, but seriously Zara do better. This is criminal.

I bought few products and wasn’t happy with the quality and size. So eventually had to return them. I didn’t receive my refund till now. Four days I got an email saying, that the items I returned were non-Zara products. Everytime I call the customer care, they tell me to wait for 48 hours. And then again they send a mail to wait for next 48 hours. Utter nuisance I’m dealing with!

Zara has become one of the pettiest companies ever. The online experience started as a good one. They would send you a re-usable box, returning labels and even tape to close the box. Now they charge you for shipping during sale seasons and you have to print your own labels. They are trying to reduce costs to a point that often the clothes get home in boxes that are all torn apart. God forbid if you have to reach out to online CS. You may not even reach anyone. A chat is started online and someone may or not reply, and don't be surprised if they abandon the chat before you do. They are not trained to say "I'm sorry" or to make any concessions. And nothings gets better if you ask to speak with a supervisor.

Placed order online and did not fit, took it to store for an exchange. Didn’t have same item, so they said you can only exchange for the same item! They did not let me exchange for anything else. Explained to them that receipt does not say that!! Called corporate and First Lady that answered said “yes you can exchange for something else” then got disconnected! Called back and that lady said “No, has to be for exact same thing!” Told her same thing is not available and receipt says you can make exchanges!!! She kept saying No!

I ordered my daughter a pair of pants for Christmas. I received an email saying that the pants were "shipped" a few days before Christmas. A few days after Christmas I called to say the pants never arrived. Their information said it was out for delivery. I was told to call back in a few days if I don't receive it. I called back in a few days and said we still haven't received the package. I was given case ID # and was told that a new package would be sent.

I purchased an item online that did not fit and decided to return the item with the intention of repurchasing in another size. Less than 1 week passed between receiving the item and mailing it back for a refund. The item is unused with all original tags attached. I also included my original receipt in the return parcel. While the return item was in transit back to Zara, the credit card that I used for the original purchase was part of a security breach and the account was closed. The credit card company said that since the account has been closed, they cannot accept the merchant refund. The refund will be bounced back the merchant. Note: Since I have had a few security issues with this credit card company, I opted not to have them reissue me a new card. There was $0 balance on the card.

My wife and I ordered a pair of jeans for my daughter in November for Christmas. Ordered early due to concerns about shipping. She opened them Christmas day, and we needed a different size. Contacted the company to ask for an exchange and they would not honor because it had been greater than 26 days since it was delivered. Please do not order from this company. I never will again.

Bought coat for wife for Christmas. Sat wrapped brand new in box and Christmas paper until, well, Christmas. Wife tried it on and it looked like a potato sack on her. Very boxy for her frame. She went to the store and they gave her the same song and dance I just got on their customer service phone number. It was past the return window, which is a small window when you like to start Christmas a bit early as I do. I bought it November 1st today is January 10 2022. So, I was simply asking for a store credit as I'd like her to be able to buy what she wants since. THEY WOULDN'T HONOR ANYTHING! It got escalated and everything and I just received a blanket statement email stating their return policy. We're stuck with the coat, it would cost 3X as much to make alterations; not even worth it.

I recommend everyone DON'T BUY in Zara. We bought a man shoes, after two twice of wearing it was deformation, we brought it to the store where we bought it (King Plaza Brooklyn, NY) and the staff of Zara told us they can not change it or take back we have to contact the customer service of Zara. We did, and what do you think customer service replied? Below is the reply: "Dear Customer, Thank you for contacting Zara. Unfortunately, we were unable to locate your receipt with the details provided. If you have any additional queries, please visit the help section on our website. For future purchases, you may download the ZARA mobile app to take advantage of our e-receipt option. Regards,"

I absolutely love Zara's clothing. I have purchased so many pieces in the last 6 months. My closet is full of Zara. The clothing is uniquely stylish and of superb quality. I've only had two bad experiences. The first bad experience was when I tried to return a pair of shoes that were defective. The elastic part of the slingback was overstretched or a little too long and so the sling back wouldn't stay on my ankle.

It is with great regret that I am writing this review about one of my favourite brands. I have been a Zara fan since the age of 10 from the time I was raised in Dubai. I used to go to this store almost every month to purchase clothes and has had a great attachment for decades. The other day (on the 13th of November 2021 at around 4 to 5 pm in the evening to be precise), I went to the Zara store at the Eton centre. Not only did I regret this visit, but also the image of this brand changed my mind forever.

The products are of excellent quality, but their customer service is atrocious. My order had been delayed for three days, and when I tried to contact the delivery person, they didn't even pick up the phone. They have a dedicated live chat for all of this, so I tried that as well, but they always say the same thing: "Sorry for the inconvenience." That's all there is to it. I'm not going to order from Zara anymore. They don't give a damn about their clients.

WORST ZARA EXPERIENCE EVER! I ordered 2 of their perfumes online on August 24, 2021 and I got a confirmation saying they were estimated to be delivered August 27, 2021. August 27 came and there were no sign of my package, my order still said being prepared, so I waited a couple days and there still wasn’t an update. I called customer service August 30, 2021 and the lady told me to wait for an update if not then they were going to send a replacement order. I went on the app and they couldn’t find my original order, so they sent a replacement, the replacement arrives September 2, 2021. When I open the box one of the perfumes is broke and spilled all over the box like the box was leaking when I picked it up to bring it inside.

Returned a product a day after I received it since it was damaged. They never refunded me! I opened a Paypal case after 2 months of waiting for a refund. They declined the claim- lying to paypal about the transaction. Bottom line- I don't have my money back.

I am very disappointed with my purchase from Zara. They sell defective clothing, and they provide the worst customer service I have ever experienced. I never write reviews but I am really upset that I wasted my money with this company and I just want other customers to be aware. They sold me ripped jeans that ripped completely when I wore them for the first time. They refused to return them and the customer service reps are unprofessional liars who will tell you anything. Please be aware of this company.

Zara Northpark Dallas is trash! All of the managers are trash, especially the short Hispanic/Asian manager Johnny. I was at the store 3 minutes before closing and was told that I could not make a return because the registers were closed. I showed him my phone and the time…his exact words were “I don’t care” so I stated that I would report him to corporate, his words again “I don’t care”…hum if you don’t care then don’t work in a service-oriented job where you are supposed to assist people Dum Dum! They have also either been closed on Sundays for “cleaning” or they only have one entrance open with a hundred ppl in line at noon when they open. Just trashy classless service! Don’t waste your time! Spend your money elsewhere…they don’t ** about people or service.

They handled my situation where I wanted to return something very poorly. They wouldn't let me exchange or return something I bought from the store that hadn't been used and still had the tag on it. Even when I asked for store credit they were very impolite and rude when telling me that it wasn't possible.

Improve your customer service. It’s awful right now. I didn’t receive my order yet. It wasn’t even shipped yet 3 weeks after I placed it. Customer service told that his name is Ross and it is a first and last name and has not any id numbers or last name, just Ross. I was kicked out of chat 3 times! So rude and unprofessional!

Zara doesn't technically have customer service. When you talk to someone, they are basically unable to help you. I placed an order 2 weeks ago and it still hasn't shipped. Customer service can't and won't do anything. Not to mention they recently changed their phones where you can't even reach a specific store directly at all! Good luck finding a store in a tricky spot or calling to check hours or on an item - they don't let you do that now. I am shocked that a company like this does so well, everyone I have spoken to has the same thoughts of Zara. Oh, not to mention their 30 minute checkout lines because they have to sit there and rehang and retag every return and they go as slow as they can.

The customer service with Zara is non-existent. I ordered items for Mother's Day with delivery for 5/7. I contacted customer service on 5/7 when it became apparent that nothing had shipped. it is Monday 5/10 and the order has not even shipped. The customer service department have argued with me, insulted me and hung up. I have tried to escalate this to no avail so have resorted to contacting one of their executive team through Linkedin. The customer service department is an absolute disgrace. One member even said to me "If I were you I would go out and buy something else for Mother's Day!" If you have issues with an order, don't expect any support from them. It is insulting how they demean the customers who pay their wages.

You could find something 10 times better on the streets of Mexico if we’re being honest. They look like they were cut by a hacksaw, or even worse a child. Awfully made and for $50? You’re out of your mind. No wonder you can’t write reviews on their online store, they’re terrible! You’d have better luck shopping at Stride Rite, at least you’re getting a good quality item for your money. Don’t buy shoes from this company!

Like many others who have had horrible experiences with this company, I have as well. Getting absolutely nowhere with customer service, being hung up on, not returning to conversation after mentioning that they need to check something, shipping wrong items. Now I'm in the process of disputing the purchase through my credit card and this is such a hassle. DO NOT GIVE THIS COMPANY THE TIME OF DAY!

Clothing rarely fits good and when you try to return their policy is very strict. Not even during pandemic they are more flexible. Compared to others companies, Their return policy starts the moment they ship the items. Not when delivered, so the 30 day return period does not apply.

I made an order on 09/01/21 which was received close to the end of Jan. I requested a return on 01/Feb and since then nobody came to pick it up. I have been daily contacting them via chat to ask abt the return and all their employees avoided to reply anything more than just "Checking". On 25/02 one of their telephone operators told me that my return has been canceled due to the time that has lapsed. I requested an explanation as I requested the return within the timeframe and again the elected not to reply. On 27/02 I went to the courier co and they advised me that Zara was aware since 10/Dec of the previous year that the courier would not be able to come and pick up any order and that they should have informed us accordingly. Zara never informed any of their customers, just waited until time had passed so they could withhold the money. It has been a very dishonest and unprofessional behaviour which will be resolved in courts. Total fraud!!!!