Woot

This is now the third or fourth time I've had to contact customer service for a refund of a product that was shipped broken, defective, or incorrectly. Enough is enough. I suggest steering clear of this company.

I purchased this item for my camping gear. It pop up instantly, getting it back down was a nightmare. The included instructions for refolding it are ridiculous, poorly described, impossible to get back in carrying case for over 1/2 hour. Had to go to Youtube, 2 different videos to find the correct one. Almost threw in the trash until finally found a video that folded it in two moves. Why can't instructions that come with the item do this? And there was NOWHERE on Woot site, nor in the FAQ section, that allowed me to review this product so I am doing it here.

I purchase online a Cuisinart Amana lies cast iron Dutch oven. 2 minutes and I mean literally 2 minutes after I ordered it I saw that it came in a color that I liked better. I attempted to call but was not able to get through at all they were closed. Their policy I had read somewhere stated that you can cancel any order within 2 hours. Since I was only 2 minutes I should have been able to cancel. And I actually didn't want to cancel it I just wanted to change colors. Therefore I wrote an email know that I would not get a response within 2 hours.

My item was supposed to be delivered on Monday. It is now Friday and still no item. Customer Service told me it would be delivered to my business during normal business hours. But 2 days in a row the USPS (which is terrible) has tried to deliver after 7 pm. You cannot get a live CS agent for Woot on the phone or get a live CS for USPS on the phone. So buyer beware! Delivery is at your own risk and good luck if you have a problem. You are 100% on your own. This will be my last Woot Order.

I've been charged 1000 dollars by Woot and have no idea who they are. I've emailed multiple times to try and find out what is going on. I've had no response and they have no phone number listed. The whole thing seems fishy to me and I'm confused why Amazon would be associated with a clown show like this.

I ordered a Sony HDTV from Woot on Amazon. After waiting 10 days they told me to wait 3 more. Waited the 3. Contact WOOT again only for them to say they would refund my money 8-10 business days. I said, "Why not send another one with 2 day delivery?" No response. I then repeatedly had to request my refund which I still have not received! I will never purchase from them again. Interesting enough I contacted AMAZON who said this was a 3rd party and that AMAZON had no control over their policy. I later learned AMAZON owns WOOT which now makes sense why the would not post my review. Check WOOT reviews on AMAZON. You will see only positive or no reviews. I’m very upset with both of them. Lesson learned.

I purchase a cast iron skillet set through Amazon 12 days of Deals (Christmas) for a great price. The product never came. No one could explain why it didn't arrive. First I contacted AMAZON after waiting their required time for a replacement order, was told that my money could be refunded and not replaced and to contact the company. I contacted WOOT. They would not resend the product stating that they CLAIMED I refused to accept, mind you, the whole time I am receiving tracking notifications stating the delivery is late, then stating allow two more days, then stating delivery is lost. What a joke!! I asked for a replacement order to have it resent and WOOT would not honor the price I had paid for a reorder and their price had doubled. Very Poor customer service. Getting a refund (hopefully) and buying product from another company. I heard LODGE makes a much BETTER product in cast iron skillets anyway!!

Woot almost feels like a scam. I can't believe that it's an Amazon company. Amazon's customer experience has been like HEAVEN compared to the HELL that Woot is. Let me tell you what happened in FULL DETAIL. I made my very first order on Woot on 10/30/2019. I was overseas on a trip and totally forgot what I ordered, but I figured since Woot is part of Amazon, I thought the operation would be just as streamlined and matched with the great quality of experience that Amazon shopping usually provides 99% of the time. They got the other 3 items in the same order right, including a 3-piece order of athletic shorts, a Bluetooth receiver for the car, and a pair of Nike Running shoes, but these are the remaining items of concern:

I ordered a UE Megaboom Speaker from Woot, thinking that since they are owned by Amazon, it would be a legit business. Nothing could be further from reality. They don't actually have the products they list for sale. But are in fact the middle man. They outsource your order, which is why it takes so long to get your order. What is the point in offering a 2 hour window to cancel an order when it takes 3-6 business days to process for shipping, then additional 4-8 business days for shipping. Not sure if they feel like the wording of their website is cute. It seems like smart aleck responses to me. Thinking since it's Amazon owned, but seems to run the opposite ideas of customer service, as they have none. Buyer Be Warned.

I just received the refurbished iPad Pro that I ordered. The deal was too good to pass up. However I regret ordering this product through Woot. Make sure you read the fine print. If it is a refurbished product, the refurbishment is done by a 3rd party and Woot will not send you a proper charging brick. The charging cable that I received was a charger for a phone. The other major problem I had with the product I received is that the box had already been opened! Not the package it arrived in but the actual box the product was in.