Woot

Woot almost feels like a scam. I can't believe that it's an Amazon company. Amazon's customer experience has been like HEAVEN compared to the HELL that Woot is. Let me tell you what happened in FULL DETAIL. I made my very first order on Woot on 10/30/2019. I was overseas on a trip and totally forgot what I ordered, but I figured since Woot is part of Amazon, I thought the operation would be just as streamlined and matched with the great quality of experience that Amazon shopping usually provides 99% of the time. They got the other 3 items in the same order right, including a 3-piece order of athletic shorts, a Bluetooth receiver for the car, and a pair of Nike Running shoes, but these are the remaining items of concern:

I ordered a UE Megaboom Speaker from Woot, thinking that since they are owned by Amazon, it would be a legit business. Nothing could be further from reality. They don't actually have the products they list for sale. But are in fact the middle man. They outsource your order, which is why it takes so long to get your order. What is the point in offering a 2 hour window to cancel an order when it takes 3-6 business days to process for shipping, then additional 4-8 business days for shipping. Not sure if they feel like the wording of their website is cute. It seems like smart aleck responses to me. Thinking since it's Amazon owned, but seems to run the opposite ideas of customer service, as they have none. Buyer Be Warned.

I just received the refurbished iPad Pro that I ordered. The deal was too good to pass up. However I regret ordering this product through Woot. Make sure you read the fine print. If it is a refurbished product, the refurbishment is done by a 3rd party and Woot will not send you a proper charging brick. The charging cable that I received was a charger for a phone. The other major problem I had with the product I received is that the box had already been opened! Not the package it arrived in but the actual box the product was in.

I purchased a new Moka pot (Bialetti) through them. It was my first purchase, I had just signed up with them a few weeks ago. Woot said my order was processed. Days later I get a curt email saying that the item is unavailable & my account would be credited. They didn't even offer a coupon or something for my trouble. Now I have to watch my CC statement to make sure they don't try anything funny.

I purchased 3 of Pacific Coast Textiles 6-Piece 100% Turkish Cotton 700GSM Towel Sets. I received, a different brand, Indian made, Inferior quality, and smaller size than indicated towel sets. They were totally cheap, thin and small towel sets, sold as high quality and large towel set.

They say a part of Amazon, if that's the case how come have to put so much info and sign up for Woot? I tried ordering Firesticks, if go to Amazon not listed at that price. Says shopping through Amazon. After reading reviews I know to steer clear of Woot.

I purchased Saucony running shoes from Woot. They were listed with a suggested MSRP of $160 discounted to $69. When the shoes arrived it was clear from their construction they were not of the same quality construction of the other Saucony shoes I've purchased. The soles are thin and there's very little padding. Plus, the shoes are uncomfortable. I've gone to the Woot website to fill out the return forms. I filled out the first page of the return form and that's all I've been able to do. The website continues to tell me to select a product for return. I've done that over and over again. I've refreshed the web page and still get the same response. Even more frustrating is the Woot customer service hasn't responded to my requests for help. I RECOMMEND YOU AVOID WOOT.

I ordered two Xiaomi Electric Scooters ($700+) online at Woot two weeks ago, and have still not received my product. I received an email that the "battery labels" were misprinted, further delaying our shipment. Upon calling the manufacturer of this product - I learned that Woot is NOT AN AUTHORIZED reseller of their product, and they source these products from China, so the Xiaomi warranty is NOT VALID like the product posting claimed, and the firmware is NOT SUPPORTED. When I tried to cancel my order, there is no number to call, and no-one to speak with, and my order was not cancelled. I will be writing a letter to the CEO, Matt Rutledge, to inform him of this scam and attempt to get my money back. PLEASE DO NOT USE THIS WEBSITE!!!!

I ordered a Apple MacBook Air and received a used ACER laptop in horrible condition. I wish I had read all of the reviews about others who had the same experience before I ordered! You cannot call them and they do not return emails. DO NOT ORDER FROM THIS HORRIBLE COMPANY!

Advertised Open Box sale for Lenovo X1 Tablet, I received it in a generic box and it had more wear than you would expect for "open box". I registered it through Lenovo and was able to verify the tablet was made in 2016 and sold in 2017. So they sold me a 2-year-old used tablet as open box rather than used, so it really wasn't a deal at all because I could have gotten a similar used item on eBay for less. I notified Woot and they gave me a $10 credit toward a future purchase that won't happen.