This company is not yet accredited. To learn more, see reviews below or submit your own.
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
I purchased a refurbished iPad 6 in October and was delivered within 10 days. After about a month the charger wouldn't work, I called them and they said I could return the iPad with charger for complete refund or purchase my own charger and they would give me credit. I purchased the charger and received a 45.00 credit on my account. Three months later it started happening again, so I wrote to them saying I think it was the iPad itself and would like to return. They sent me a return label and within 4 days I had a complete refund to my account... No problems. As I am leery about purchasing another refurbished iPad but I have had nothing but a positive experience with Woot plus they gave me a $10 credit to use for a future purchase.
I have bought around 20 tee-shirts from Woot.com. Every shirt except one was what I expected. One shirt was lighter blue then I thought it would be. Woot.com was very prompt in issuing a refund which was good business on their part because I went back and bought three more shirts the same day. I will continue to use Woot.com for my novelty tee-shirt purchases.
It has been a couple years but I bought a TENS unit upon recommendation from colleague. He had daily notices and one was for this item he had purchased and let me borrow. I seem to recall easy to order and shipped quickly. This was about 6 to 7 years ago. My go to lately has been Amazon with Prime.
Advertised Open Box sale for Lenovo X1 Tablet, I received it in a generic box and it had more wear than you would expect for "open box". I registered it through Lenovo and was able to verify the tablet was made in 2016 and sold in 2017. So they sold me a 2-year-old used tablet as open box rather than used, so it really wasn't a deal at all because I could have gotten a similar used item on eBay for less. I notified Woot and they gave me a $10 credit toward a future purchase that won't happen.
The Woot website has absolutely the worst log-on process ever designed. It is not at all helpful or easy to use. Avoid joining and wasting your time. This site is clearly NOT INTERESTED in serving customers. Three attempts and different identities were created by this user resulted in no success at joining the site. Why make it so impossible for us? Very very dissatisfied and will be telling everyone I encounter to avoid the site at every option. Shame on your designers, Woot.
- 1,768,269 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I purchased a refurbished MacBook for $660 and I was delivered an old HP 600 mini desktop worth $150 with 1/2 the charging cord. Woot! Offered to refund me $135 if I wanted to keep the desktop or a full refund. I am waiting on the refund. I have purchased other small items- a blender and garden seeds - without problems. Sending something that is obviously not a laptop??!!
I ordered a monitor arm April 6. I checked on the order after a week and it showed a delivery date of April 22. I checked weekly as I have not received any tracking email. I finally called April 22 and was told that the order was somehow cancelled. No cancellation email was ever sent, the site was never updated and worst, no refund was issued. They basically held on to my money since April 6. Not until I called did initiated a refund.
Purchased a refurbished Fire tablet on 3/23/2019. Received the item 10 days later. The tablet stayed in a constant reboot when powered on. Emailed customer service and they promised a full refund. When I asked how they’d refund, they said my account would be credited. They denied that I paid with my bank card (which was how I paid... I even confirmed this on their website). When I asked how I would receive my refund, I got no answer. Basically, they were stealing from me. I’ve been a customer for over 8 years and have made many purchases from them in the past without a problem. This company has changed recently and can’t be trusted. I had to call my bank to dispute the charge in order to get my money back. They had no intention of giving back my money.
After applying much pressure, on various platforms, on Woot for shipping the wrong product to my sister, they issued a full refund. I am now happy. As a result, I am now giving them an average, 3 star rating. Thank you for your help!
On 11-10-18 I ordered a Tiki Fire Sculpture - the 25-inch Huntington Metal Patio Torch, to be shipped to my sister across the country in Utah. I got 3 emails from WOOT! confirming the order, of the order being shipped and subsequent delivery, all with a picture of the correct item. As it turned out, that was NOT what she got. I only travel to see my sister and mom once a year in March. That is when I discovered, to my utter dismay, that she got an ugly wicker torch THING in its place. I never got any notice of the ordered item being out of stock, and never told them to ship her whatever they wanted! Now, it's too late to return. WOOT! will not make amends. They got my money and my sister thinks I have lousy taste. I wish I could attach photos so you can see how badly they screwed up.
Do yourself a favor, never buy anything from Woot. Example: ordered 4 shirts on 2/7/2019. Rec'd message days later would arrive by the end of the month! Called customer service and was told the order could not be canceled as it had been shipped. 4 days later got a notice it was shipped. Checked with the carrier 2 days later, package has yet to be received. Called Woot, system down. Received another email. Product will ship in several days. Unbelievable!
Purchased an "Apple iPhone 6+ (A1522), Scratch & Dent - (Verizon and GSM Unlocked)" on woot.com that was listed its condition as "REFURBISHED." Received the phone and activated it on Verizon only to find that the phone's cellular data will NOT work whatsoever. We spent over 2 hours on the phone with Verizon Tech Support that could NOT get the cellular data to work. Tech sent me to the local Verizon store. Went the next day and two of the local store reps could not get data to work, even when they inserted their own SIM card that worked fine on other iPhones. Total time we spent with Verizon techs was 3+ hours.
Woot refused to replace the defective phone that NEVER worked and only offered that I return the phone and that I would have to PAY for the shipping myself. Thus, I have to pay $26 with shipping & insurance to get a refund of the $267.49 I paid Woot for an iPhone they sold that was defective when they sold it. Is this FRAUD? The "90 Day Woot Limited Warranty" is WORTHLESS.
Misrepresentation of product/terrible credit return. Purchased online a new MacBook laptop - that stated it was new 10/24 8:39 am. 10/24 7:04 pm - email sent to me that it was not a new laptop and would not be able to be covered with AppleCare, but would be able to have the 90-day warranty from Woot, and that they have refunded me $200.00 for this. 10/24 7:52 pm - I cancelled the order, and also stated that I never got the $200.00 credit. 10/24 10:50 pm - They claim they did issue the $200 and will credit the rest in 3-5 days. 10/25 1:45 am - I replied to Woot, I need the funds sooner, to purchase a laptop, I have no product, they took my money in seconds. 10/25 5:10 am - they replied again that it will take some time to refund.
I have been a Woot.com customer for a while now and have never really been pleased with their shipping and delivery times. But today’s order was just ridiculous! I ordered 2 sheet sets and they said they wouldn’t arrive until JULY 10th!! I was upset so I sent a message through Twitter to Matt Rutledge, CEO of WOOT.com. I basically said what I did above and what do I get back from the CEO??? I quote, “Sorry, can’t help. I’d suggest you cancel the order.” WOW! Thank God Jeff Bezos is running Amazon! Jeff would NEVER treat ANY customer like that!
I purchased a "refurbished" MacBook from Woot and 5 months after the purchase, the computer stopped working. Local technician said whoever worked on "refurbishing" the computer had no idea what they were doing.
Ordered 3 handheld vacs on two orders that they accepted. Shipped other items ordered and then refunded costs of the vacs due to short inventory. Did not even refund ship costs. Also yr ago ordered new listed Simpson pressure washer and received rusted refurb unit. Complained and they replaced with same.
Placed an order but it was canceled due to being out of stock. Placed a second order but it was also canceled due to being out of stock. It was only canceled after I called after having waited for the order to be shipped for 7 days. The rep I talked to was condescending and made me feel like an idiot because she didn't feel like I knew how shipping worked. After we got off the phone, she sent me an email telling me my husband's order would be sent soon (it was for my wife). 10 mins later, it was canceled. This model is a relic from late 90s - early 2000s ecommerce. Amazon, take this thing out back and shoot it. Terrible customer experience.
2 weeks no delivery! How are they working??!! I have never seen! But Woot. Customer service can offer some discount or she can tell me delivery date. Nothing... Because they don't know. Just says sorry... I will ask Amazon if Woot is its partner. Terrible service, I called three times nothing fixed.
I bought a refurbished Samsung computer monitor, with a "90 day Samsung warranty". After trying the monitor out, it was glitchy and failed to live up to the expectations Samsung has built up with my family. The pixels weren't in sync throughout the screen when playing videos. Not at all like other refurbished items, I have gotten from them. When I contacted Samsung, I was told that they do not warranty refurbished products for any length of time. When I contact Woot, they will not even acknowledge that this warranty is not valid, in fact they seem to do their best to not acknowledge you mentioned one at all. They sold me a total lemon. So far they have not acknowledged my request to be contacted by their legal department. I am trying to get them to address their fraudulent claim at a Samsung warranty being attached to these purchases. Class action... anyone?
I wont buy anything from Woot after the way they handled my last purchase. Ordered on 9/24 and still have no item and it is 10/18. Their customer service team sent me an off-putting email shaming me for not understanding what their suppliers are going through with the wildfires. Yet my order has nothing to do with wildfires. Last I checked you dont shame customers you want to keep. You also dont hold their $ hostage for almost a month. Amazon had the same item with prime shipping. Why would anyone order from Woot with month long shipping times and unsympathetic customer service?!? You suck Woot!
I've been a Woot customer from the inception of the company. In the early hey-days was a fun experience: One product a day, until it sold or 24 hours. The quality of the products used to be great and fairly consistent. The purchasing process straightforward. The prices were a good deal, not always bargain, yet consistent in value for the money. Enter the picture Amazon. Buys Woot and turns it into a dumpster of products which may or may not work off the box. Now is a shopping mall online, much like Amazon. Prices are below Amazon's because most products can't sell on Amazon or their review are horrendous. I still purchase from Woot, but if don't I really don't give a Hoot!
In April 2017, I purchased a refurbished air conditioner from Woot that was advertised to come with a 1 year warranty. When the product arrived defective, I contacted Woot. They repeatedly ignored my requests that they provide me with the documentation for the warranty, as required under federal law. Eventually, they gave me an email address for a company known solely as "KMS" that is either fake or unmonitored. Repeated emails went unanswered. Then they told me that LG provided the warranty and I should contact them.
LG very clearly indicated that they never provide warranties for refurbished products. Next Woot told me that they had contacted KMS and the documentation would be mailed directly to me. This never worked either. When I contacted Woot again to inform them that I had never received the warranty information, they told me they "could no longer provide any assistance."
As the retailer, Woot.com is federally required to provide certain documentation concerning warranties. Since they have flat out refused to do so at this point, I can only surmise the warranty itself was fictitious and I had been defrauded. Considering how many other comments were on the product page concerning the lack of warranty information, it seems they have defrauded many customers. Shame on Woot. It used to be such a respectable business. Buyers beware! Www.woot.com now defrauds its customers. Hopefully the regulatory enforcement will correct the issue. If not, I'm sure that the litigation will at least make them think twice about being so careless when they commit fraud.
I have had very good experience with RetailMeNot.com. I will always choose this site for promos and discounts. Coupons are a great deal as well. I really enjoy the great savings and coupons. I can print coupons and use at the store when I'm shopping. I would hope very much that they continue doing what they do. Overall, this is the best site for discounts and promos. It's a great site I will recommend to friends, family members, and co-workers.
The website was fine, but it did not have what I was looking. But most of the time I can find something I really want. I like the deals that they have especially on the sites that I use. When there is free shipping codes and coupons I use those a lot because they do tend to help me save money. I like to look for free shipping, coupons for deals. I love to look for promos also, sometimes there are pretty good promos and I can make a good deal. Sometimes they do not have enough codes or coupons for me to use. I tend to look elsewhere if there is nothing on there for me, but overall I really love that website. The experience was well worth it.
I've used Woot for a while and my experience with it has been great. They have a lot of useful coupons and I have saved a lot of money throughout the time I've been with this site. They have a lot of deals and it's easy to use. Never have I gotten on it and not been able to get coupons I need. I have used coupons from them for food, clothing and household items. Every time I get on it I've never had a problem with it at all. It is always consist and has great deals and ways to save money. I look for any coupons you normally use when I shop. If I'm food shopping for food I know I can go to the site and get several coupons and use them. Everyone can save money on it in so many ways.
Woot has been useful because I always can find some coupons or deals that are really interesting to me and my family, and I don't have to lose time because the website is easy to use. Also, they consider a lot of different products, so you will always find something you like or need with a really good deal, and the best of all you don't have to do nothing, just search the page. They bring a good service, they are innovating and constantly improving their website. I use it when I go to the supermarket. I almost always try to find good deals on food or something that my family need.
Woot is one of the sites I use most often when I am shopping. It is very friendly and easy to use. It also gives a lot of variety and has many items that my friends and family like. Woot has a lot of options that fit their lifestyle. Moreover, it has a lot of coupons and really good deals. I have used the site for some time now to find deals on food items. I have nothing but good experience with using Woot.
My experience with Woot was good. It was easy to access and very well put together. Every day the items change so you have to return all the time to see what they have now. I like it that way as it keeps things new and exciting. You never know what you might find on the website I have been on. All items go fast but luckily they bring some back if you missed the deal. They have multiple favorites that give you a variety of options to see. Nothing beats their prices for nice stuff and I liked the prices and quality.
I use their buy one get one free deals. Others may include 50-80% off which is nice to add on top of sales. It is awesome to grab a promo code or sale coupon to add to any purchase. However, sometimes an item is used. Used can be good and bad. But if you get an item that was on sale and didn't work for you, you can count the web page and speak to someone for help. They get back to you in a decent amount of time. They try to help but most sale items are final. No refunds or trades.
I love getting bargains and this is the easiest way I know how. Online couponing is the best! I can find great products with good brand names at reasonable prices.
They all have most of the same coupons for the same stores and products though some websites have a bigger selection but mostly they have the same deals. The coupons are mostly for gift purchases for my kids and grandkids. I spend most of my extra dollars in them and I like to get a deal. I love percent off deals or actual dollar figures. However, they are sometimes hard to download. But, waiting a few minutes is not so bad since you save so much and I also often have difficulty reading the fine print.
I've had excellent deals, the only bad thing I can see is the delivery time. But I really like this site - they would get 5 stars, except that they do sell out of their good deals. I bought a refurbished Fitbit that was a Christmas present from Woot which was dead on arrival. I immediately contacted Woot and they sent me to a third-party warranty fulfillment center. I did not buy from a third-party. I bought from Woot. I submitted a claim with the warranty fulfillment center and more than a week later I have not heard anything from them. I contacted Woot and they offered me a partial refund or I could return it for a refund. I told them that I wanted a replacement. They told me they didn't have any. I showed them a link to their parent company where they are for sale. They said that they could not do that. In other words, they had the ability to solve the problem and they chose not to.
Then I ordered a pair of ugg #8. They send my receipt and it was #8 on it but THEY SEND WRONG SIZE #7. I tried to get some t-shirts exchanged for a size that fits better and they refused to do so. Then they sent me a much cheaper laptop than the one I ordered. I asked them to send the one I ordered, but they said they didn't have it and then sent me a label so that I could return the one they sent me, and when they get it back they'll start the refund process.
Also, I bought a "Refurbished" and "Microsoft certified" Dell workstation from Woot. In my whole life I have bought a lot of refurbished desktop/laptop/cellphone for myself/family/or just for resale. And this is the worst! It is a totally used/broken crap. It looks even older than my old desktop which has been used for more than 2 years. The fan sounds crazily noisy! It cannot restart by itself, which makes it no better than a brick cause when you try to upgrade the system it has to restart several times to finish the job, but it can't!!! For such a crap when you try to return it you have to pay 15% restock fee and shipping and it already caused me 2 weeks night time.
I used to order regularly from Woot and Got some great stuff from docking stations to pearls to whatever. However, the charm is gone. Woot sells junk now and doesn't have a conscience about it. For example, I ordered a set of sheets for $90.00. When I washed them once, they shrunk so that they no longer fit on the mattress or the pillows. I appealed to Woot. After all, I had been doing business with them for years, and this was pretty darn bad. But, nope, I can't do a thing. It's Against policy. Doesn't matter if it's egregious. Doesn't matter if it's not ethical to sell sheets from China that can't be washed. After a string of 6 or so emails, I gave up. And I gave up on Woot. There is no heart or ethics in it now.
They have a lot of options. They have a nice web design and good deals everyday. Easy to navigate. But, I don't use the website for any deals or coupons specifically. Whatever interests me like clothes, shoes or toys. It was okay, or as expected. Please improve a couple of things though. The domain name/website name itself is kind of weird. Also, the customer service needs improvement. Good customer service is, I think, the most important thing for a business or website to have. I don't like that they don't really answer back on questions promptly. Thank you.
Woot expert review by Erin Huffstetler
This quirky site started out offering one deal a day but has since grown to offer one deal a day across a variety of categories.
Free shipping: Order any item on the site, and it ships free.
One-day shipping available: Orders must be placed by 11 a.m. central, and a $5 fee applies.
Can store payment and shipping info: Since deals go quickly, Woot allows you to store your credit card and shipping information. Just log in and use the feature to check out faster.
Customer service: All customer service questions must be submitted via email or taken to the forums.
Returns are discouraged: They will accept returns on defective merchandise, but encourage you to deal directly with the manufacturer instead.
Best for: Bargain shoppers
Woot Company Information
- Company Name:
- 4121 International Parkway
- Postal Code:
- United States