Woot Reviews

Woot has cheap stuff that doesn’t last. I bought several solar lights and most have failed in 3 months. I also bought reconditioned ac units that die soon after the month warranty. Woot support is not good either.

Bought 2 TVs. Saw that Amazon owns the company. Felt ok to make a purchase. One TV has shipped. There is no information on the other TV shipping. There is no customer service avenue!!!! If you respond to any email correspondence, you get an automated "no reply" response. There is no customer service phone number. If you call Amazon, sells WOOT items on its website, the Amazon people, employees and management act like they don't want to touch it with a 10 ft pole. The Amazon rep said there is nothing she can do. Asked to speak with a supervisor (named Mlungisi), and they said to tell me that they don't deal with WOOT and would not even speak to me. I was dismissed. I am starting to feel scammed by Amazon, the owner of WOOT. DO NOT PURCHASE FROM THEM!!! Amazon dropped the ball and its customers are paying the price. In my case, over $2500.

After ordering trackers and not receiving them on the promise date I contacted Woot. No response. I contacted them a second time and stated that the item showed it was stuck in a city via UPS. After not receiving a reply to that I asked for my money back. I did get a reply stating that it would be another 8 days to receive my item. That date passed. After demanding my money for a fourth time I finally received a refund. Stick with Amazon and forget this company. The prices and deals are not that good nor is it worth it.

My issue is not with Woot's product (a small photo backpack), but, for its long refund process through Amazon, where I purchased and returned this item. Amazon typically honors an immediate refund (from a seller where Amazon fulfilled the order) for trusted customers, as soon as the shipper (typically UPS) scans the package in as received. I typically see a refund w/in an hour after dropping off my return. Not Woot! My first and last order with them. They require Amazon to first receive the item back at the warehouse, and then it is still 3-5 more days to see the refund processed.

Woot does not stand by their warranty claims. I purchased a watch from them and it came with a Woot 2 year replacement warranty. In the 2 month the watch stopped working and I reached out to Woot by email through their website 3 times and waited on hold for 2 hours before giving up on the phone. Buyer beware with this outfit!! Bunch of crooks!

Woot sells items that it does not have. Not sure that I have ever actually received an item that was ordered from woot. They just hang on to your money for a few weeks and then cancel your order. Very shady and probably illegal trade practices.

Would give negative stars if possible. I ordered a 3 month pass on Xbox ultimate gamer digital code. Used one and it worked so far the rest are telling me they cannot be used in the United States. I purchased this to help start an esports team as a teacher and spent $390 to open a long window for the gamer pass ultimate oh to find out now none of the other codes will work. I contacted customer support and got little to no help. Definitely the worst experience I’ve ever had with a company. Figured since it was connected to Amazon they could be trusted but apparently not.

On September 12th, 2024, I placed an order with Woot.com for (4) 3 month Xbox Game Pass Ultimate subscription cards. All four codes were delivered on September 14th, 2024. One of the three codes was used immediately and worked as expected. The other three codes I received were not used immediately and held for use later. On January 27th, 2025 I attempted to use the second code and received an error that the card had already been redeemed. I attempted the other two codes and received the same error. I reached out to Xbox/Microsoft Support who informed me that the remaining (3) codes were all redeemed on an account that was not mine all on the same account in early January 2025. As I had purchased the codes from Woot, they could not supply replacement and suggested I reach out to Woot and were confident they would be able to make it right.

I bought an ice maker and used it for the first time 5 months after purchase. It does not work. I called the company that makes it and since I bought it from Woot I have to go through them. The manufacturer has a 12 month warranty but Woot only has a 90 day warranty so I am stuck with it. Woot is an Amazon subsidiary of Amazon. I am convinced they resell Amazon's returns. The only way you can return an item is if it arrives broken or dead on arrival. Reading their return policy is scary.

If I could give a zero rating I would! My experience w/ Woot has been the worst customer experience I have had w/ any business. My order #** which was advertised as (NEW) Beats Studio3 Wireless ANC Over-Ear Headphones w/ Apple's one year manufacturer warranty were actually falsely advertised because Woot is NOT an authorized reseller of Apple products. After contacting Woot on multiple occasions and even beginning a legal dispute w/ the company they continued to refuse to honor their falsely advertised warranty despite Apple's verification that the warranty period began 6 months prior to my purchase when Woot originally acquired the headphones.

I purchased what was advertised on Woot as a NEW IPhone-15 for $657.19 on Oct. 2, 2024. Their description of the IPhone stated the following... "Hey, you there! These phones are NEW and have never been in customer hands." Yet, when I received the IPhone, the sticker on the outside of the box said "Erase Successful Fully Functional." I did not want a used or refurbished IPhone, so I contacted them and returned the iPhone unopened the same day, October 9, 2024. Their policy says, after they receive the returned item, I will receive a full refund within 3-5 business days.

Ordered a motion sensor ready trash can from them. It came the next day. I wondered why it was so quick. Opened it and found that it was used. The base of the trash can was severely dented and it was clearly used. There is food on the inside of the lid which has molded. Pretty sure this is a biohazard. Who in their right mind would box this up and ship to someone???

I am a disabled veteran and cannot lift the package to return it. I have been fighting "no reply" emails for two months now and I have received the return authorization slip but I need a UPS pickup at my home. I provided two dates for pickup but never received a call from Woot or UPS.

I ordered an Amazon TV on Woot. It said 1-2 business days when I ordered it. I have prime. Then this changed to Friday 26 (so one week later as I ordered on Friday 19). I arranged for someone to be at the property to mount the TV on Friday and waited all day for delivery. The status always showed it was being delivered on Friday. I had emailed Woot customer service over 48 hours ago to confirm status and never got a response. I called woot customer service and they play a message that someone will answer your call and then music and then they cut you off. I tried calling from different devices and got the same thing sometimes being cut off after 5 minutes and other times after 20. I called 15 times in total.

I ordered a Nintendo Switch game and it arrived on time and in good conditions. I was a bit worried at first given the number of bad reviews here but I didn't have any issues with the quality, shipping, nor payment. The game was brand new and still had the wrapping on.

The Woot site wouldn't let me update my obsolete email address. I placed a $1,090.30 order through my Amazon account. Woot did not confirm receipt of the order, my current shipping address, or a shipping date. My three emails to customer service went unanswered. My 14 phone calls would not connect to an operator. Amazon couldn't help. The order did arrive by surprise. But I have no access to an invoice for warranty purposes. This was not an Amazon-like transaction. Never again! M.G., in TN. I would send a receipt if I had one.

If you’re could give a minus rating I would. What kind of retailer doesn’t make their customers whole these days? I ordered a powerblock, that comes in pairs, and they only sent one and closed the order as delivered but it’s NOT!! I’ve emailed them through Amazon and their stupid web page and radio silence, I haven’t heard a peep from them. They say they respond in 24 hours but they don’t! Stay far away from WOOT if you value your money, if there’s a problem you get zero help. Awful company.

Ordered an MSI gaming computer which arrived before the estimated date but poorly packaged. It had parts missing and did not work. I advised them of the mishap and they said they were sending a replacement and gave me an RMA for the first one. When the second one arrived, it looked like similar parts were missing, it didn't work, and this one made loud noise. One of them had a gram weight inside the accessory bag which if you don't know, is used to measure products that are light and sold in small quantities. It's like they used these shells of computers to move some other kind of product that is not a computer. Hmm.

The battery did not hold the charge, and four times, I have requested a return label to no avail. Their website shows a button to view or download the shipping label, but there is nothing there. It seems that their return policy is "NO RETURNS."

I had ordered 2 5 lb. Bags of self rising corn meal. My balance was $19.99. The cornmeal arrived and both 5 lb bags were unsealed and open in the delivery boxes. They arrived on 9/12/2012 and they had an expiration date of 8/25/2023. I have contacted them twice by email since there no phone contact. Still have had no response. I do not buy expired food. I am also concerned that there could be insects in the cornmeal since it was completely unsealed.

I purchased a GE 450 SF WiFi portable AC on 7/22 for $269.99 refurbished with a 90 day warranty. When I received it 8/8 it was missing part of the window installation kit it was supposed to come with so we had to get one which wasn't a big deal considering it was 110 degrees. It had a little cosmetic damage which the posting stated it may have-so no big deal. When we turned it on and the fan kicked in, the unit rattled so loud you couldn't hear the TV and had to yell when speaking. The unit also had a lot of vibration and did not seem to get very cold. It wouldn't cool the 150SF room it was intended for at all, but due to the noise and vibration I was only able to endure about 15 to 20 min before I had to turn it off because I was concerned.

We bought a refurbished Roomba from Woot. In the description of the item, it indicates that the rechargeable battery is included in the sales price. When received the item, I set it up and placed it on the charger. Took a while to get it set up on our Wi-Fi network, but once I did, the iRobot app said I had a charging error, like caused by a bad battery. They gave directions on how to open the vacuum and check the battery. The battery wasn't bad, it was missing. We contacted Woot and was told to send pictures of the damage. There was no damage, there was no battery. We asked them to ship us the battery. They did not respond. We then asked them to send us a return shipping label. Which they still haven't done. I'LL NEVER DEAL WITH THIS COMPANY AGAIN.

I hope there is a 0-star or negative-star option since Woot doesn't even deserve a one-star rating. I placed an online order of two 10-pack Nespresso capsules on Woot.com. Then I received a well-sealed package that only contained 6 packs of capsules. So far, after 2 rounds of communications with Woot customer service via long emails (they don't offer any phone or online chat option), my refund request is still rejected. Now, Woot asked me to file a claim with the carrier. But the package was well-sealed, and I cannot file a fraudulent claim against the carrier.

Woot sold me an 85 inch bricked TV. It powers up, it just doesn't work. So I called amazon within 6 hours of receiving the TV. Amazon sent me to Woot. Woot offered some cursory platitudes and asked me what they could do solve the problem. I asked what I should do. They walked me through a reset, which didn't work. "What should I do next," I asked. "What would you like to do," they asked. Since I'm not an electrical engineer or an IT person, I asked for a replacement TV and $350 as this is what the tv mounting contractor would charge to unmount this one and remount the replacement. Woot told me no on both counts. This took another 5 messages. It takes Woot 24 hours to respond to each message. So Woot wasted 5 days of my time.

I recently bought a Samsung Smartwatch Classic 46mm LTE from Woot. The watch was advertised as NEW. However, after using it for about a couple of months, I noticed that the watch’s battery performance was unacceptable; I had to recharge twice or three times a day. So I called Samsung Support. After checking the IMEI, I was informed that the watch does not qualify for the 1 year manufacturer’s warranty. When I contacted Woot Customer Support with this information, I was told that I would be provided with a replacement. I received this replacement today and decided to check it’s IMEI with Samsung. I was told that this replacement unit is also not covered under Samsung warranty because it also is not NEW but a refurbished unit.

Ordered the following: Looks like the issue is this: I want to return the items I ordered. Nov 11, 2022, Order #**, Total: $24.99, Womens 2PK ASST Sherpa Zip Hoodie, Quantity: 1 @ $27.99. They shipped 2 Men's sweatshirts which don't fit the person I ordered them for since they were supposed to be women's. I tried to return after having only 5 days and they would not do the return. They screwed up by sending wrong products and will not correct correct their mistake. Returns with Amazon have never been a problem, but WOOT is a headache. The mistake was thinking that because they are part of Amazon you would get great customer service. Should change the name to Screwed. I won't be using this company again.

Bought a Shark vacuum. I had to contact them because it was a month after I paid for it and it never shipped. Got the vacuum and I used it four times then it broke. Very disappointing because it only has a 3 month warranty from Woot and because of the long shipping time. I bought it 3 and a half months ago. Like throwing money in the garbage.

I've been waiting for over 2 weeks for my item to ship to me. Then I receive a defective broken AC. When I request return, it takes days for me to receive the shipping label. When I call their support, nobody answers and call drops after 30 mins. Email reply is super slow expect 24 hours min. If it's part of Amazon, shame on them because amazon is super effective in shipping and return.

I bought earbuds 2 days ago and Their website says I cannot return. There is a plastic USB port. Cheap item and not the real deal. What a waste of money down the drain! Customer service is an email they never return. No phone number affiliated.

I ordered a air conditioner and I have waited 3 weeks when they said 1 week, then 2 weeks, and I replaced it. They took too long. I live in Florida and it is in July and I needed it! I replaced it after two weeks.