Wayfair Reviews

I was given information on what to order at Wayfair, so I placed it and there wasn't anything difficult about it. In the last order, they sent me an email to tell that it was going to be delayed. One thing though is they don't have a phone number on their website. I had to go online and google it. That's not convenient for somebody who wants to place an order over the phone.

Wayfair was a little bit more expensive, but my order came with the counter, faucets and backsplash. The backsplash is broken though and I don't know if that can be replaced. What's interesting is that Wayfair promotes that it was delivery into the room of my choice and I have read reviews that customers were told to unwrap their orders while the delivery people were present so that they could determine if there's any damage with the order. When my order was delivered, we were still doing work in the bathroom and the delivery people said they can't wait while the orders were unwrapped. So they brought my order in and it could have been all damaged and I wouldn't have known until I undid it. They also left the pallets here which I have to figure out what to do with them. But overall, the experience met my expectations.

At that time, Wayfair's selection was better than others. Ordering online was easy enough and I like how quickly the deliveries come which has been very nice. I'm happy with their service.

I purchased a large clock several months ago on the American site and was very happy with the cost. I tried ordering a rug last week and was redirected to the Canadian site. I was unable to order on the American site. On the American site, the rug cost $222.00, but on the Canadian site, it was almost $500.00!!. There is no way that the exchange and shipping amounted to that much!! Very disappointed in Wayfair pricing on the Canadian website. Seems like Canadian customers are getting ripped off!!

Once I found an item from Wayfair, I didn’t look at different kinds. The ordering process was easy. I like the price.

After my first purchase with Wayfair, I've gone back to them because the experience was good. They had what I needed which the other sites did not. Even though I may pay a little bit more sometimes, it doesn't bother me because if there's anything wrong with the order, they would take care of everything. They are probably one of the best online companies to work with especially if you have a problem and just amazing to deal with. I couldn’t recommend them more if I owned a stock in them. Their customer service is always amazing. They are awesome at calling you and follow-ups. I had a damaged item a year ago when I first ordered from them, and everything they say they would do, happened. The online ordering process was simple, fast and efficient.

I like that Wayfair is a fairly extensive website. They are the only one that carries the item I needed. Cost was good. The contractor didn’t say anything to me so I believe quality is good as well. Ordering online was very easy and convenient. I have recommended Wayfair.

I found the product I'm looking for at Wayfair's website. The ordering process online was perfect and I'm happy with their service, so far, though I am yet to unbox the items.

I like Wayfair's website where I can narrow down what I'm looking for. It's very easy to shop and I would seem to always find the things that I'm looking for. The availability has been good and the prices have seemed to be the same as that of other stores.

I got a mail from Wayfair so when I moved, I got a packet of coupons including a 10% off coupon. Wayfair's selection was great, pricing was pretty good, and the shipping was great. Since I've moved, I needed to get furniture so I made one real big purchase and definitely leveraged the 10% off greatly. I had two interactions with their customer service representatives and they were good. It was when I bought a $6000 table and then the next week, the price was actually $4500. So I called and said, “Hey, is there any way to get the promo like this discount because my purchase was just a day ago and it was $6000.” And they’re like, “Yup, no problem.” There was no back and forth, they just did it and it happened. I got a thousand dollar credit and I’m very satisfied with the whole experience. Their site and the whole online ordering process was very smooth, easy and in fact my customer service interaction was through their web interface and that was easy too.

I Googled a light fixture and Wayfair popped up. The price was pretty competitive. I spoke to a very nice woman when I was making the order and since I was doing a bulk order, she discounted it for me. So that made it a wonderful experience.

Wayfair has the lowest price and we're happy with them. Our purchase is still being shipped but the online ordering process was fine.

My wife told me about Wayfair. I like that there's a delivery choice. So far, we had a fine experience with them. Their online ordering process is generally easy. However, it doesn’t recommend a lot of similar products very well and sometimes I find items on other websites that I don’t find on Wayfair.

I purchased an accent chair and I decided to cancel a couple of days after my order. I spoke with the representative at Wayfair and she said I would be getting my refund back to my credit card and that the item has not been shipped. An hour later, I received an email stating that the item has been shipped and that I would be getting charged for the shipping. That sounds absurd to me when I purchased the item without seeing it in person and I don't have the opportunity to return it freely. I rather spend my money with other retailers that do provide the opportunity for customers to return without any hassles. I will never buy with Wayfair again! It will be my first and last time!

I was looking for furniture online when I came across Wayfair and purchased from them since I can get my purchase shipped to my house for free and it feels fast. I used a coupon for the purchase and the online ordering process with Wayfair was very easy. But then, I had to send my order back. The customer service was good and they were able to make everything right for me and get it back to me in a timely manner.

Wayfair's product cost, quality and availability is better compared to other stores. I was able to use a first time purchase discount code. And then for another recent purchase, I was able to use a coupon as well. Ordering online was definitely easy to do. The only negative experience we have is that a recent order that we purchased is now back-ordered. It's a playset and there's been a delay in shipment, which means a delay in getting the person to install it. Other than that, it's great and convenient.

My mom shopped a lot from Wayfair. Their website was very easy to read and I’ve always had a good experience with them. I paid a bit more for something because I knew it would come quicker. Everything has been fine with them.

Wayfair has a good variety of products and the prices were comparable or better when we looked around town. One of the benches came with a spot on it so they're sending us another one. They're very polite and friendly. They had a good reputation for customer service and didn't give me hassle about anything. We trusted that if we had an issue, it wouldn't be a problem. The online ordering process was easy as well.

Wayfair's website seemed like a good way for me to find the products I was looking for. But we had a very difficult time with the delivery of the product. It was supposed to be delivered on Tuesday, and we got a call saying it would be here on Friday which was significantly later than we had thought. On Friday, they called and confirmed it would arrive within 30 minutes but they never came. I called later in the day and they told me it would be delivered on Saturday around 1. But they didn't show up until 2:30 and they didn't bring proper materials to unload it off the truck. I tried to complain to Wayfair about the delivery company they were using because it was a very bad representation of their brand, but I could barely get into customer service to tell them.

Every fear of having something ordered from an unknown online only retailer came true. I had placed an order for $4,000!! And first of all the package didn't ship (I was moving) and because it's now weeks later, I searched to find out why. They had sent me an email I guess saying my order was on hold because of my address for billing not matching... We got that fixed yesterday. The man said it is the warehouse and will update when shipped and they should have just simply called me! Call your customer with a large order!!! Today, I get an email saying that they couldn't verify "authenticity" of order and it has been cancelled!! Who knows, maybe this is for the best. Beware of ordering from this place!

I found at Wayfair the kitchen table that I liked, and I stayed with them to look for more merchandise. I had more selection and the prices were competitive. The ordering process was easy. I found the items that I wanted, put them in the cart then purchased the items. I was pleased that they offered me the opportunity to apply for their credit card right on the spot. I was accepted and I was given a choice of either, a 40% discount or free one-year interest-free financing. So that was a nice option. I would recommend them. The merchandise that arrived were of very good quality.

I knew other people who had used Wayfair before and they said it wasn’t that hard to put stuff together. Plus, there’s so much different stuff and they deliver. I wanted someone to put our bed together. However, they wanted $400 to do it. It was way over-priced. I thought you pay the hundred dollars to Wayfair and then someone put it together from there but no. You have to go through the Porch service to find the contractor in your area. I was confused about that. There was no email saying this is what’s going to be happening. Other than that, everything that we got was exactly what it said and in good condition. Nothing was damaged.

I really did not like them disallowing my purchase. I had this purchase approved through my bank, I am moving to a new address. This table was suppose to arrive within days of my move-in date. I confirmed the purchase with their customer support team, and my bank. The purchase was disallowed, they never contacted me. When I ask about the delivery, they stated that I would need to reorder the table. Wayfair should give a discount and expedite shipping to make up for their mistake. They should have just called me. Canceling an order is extreme, especially when I went through customer support to purchase the product. I was going to order a bed, but I don't think you will ship it when promised.

Overstock didn’t have what I wanted and so I purchased from Wayfair. I got a 10% off coupon in the mail when I moved. Their online ordering process was easy and they're good so far.

There was no problem with Wayfair's online ordering process. The item that was delivered is very heavy and they brought it inside. They damaged the entry door a little bit and my wife was concerned about that. I'd recommend them to a friend, though.

Wayfair is terrific. The little problems that I had, they corrected right away. They made the whole transition fantastic. I had a little incident with the furniture from a previous store that took my money and went bankrupt. When I contacted Wayfair, they had the exact set and worked with me to get it to my door as soon as possible and all went well.

I like the inventory Wayfair had. I love their site and I've gotten multiple things from them. The cost of products is great also. The first time I've ever had a problem with them was when I ordered a faucet. I put in my zip and hit the expedited shipping and it said it would be coming in today, but it's not going to be shipped until next month. So there was something wrong with the information that was available – either a glitch in their system or there’s something between the supplier and Wayfair’s site. They said that shouldn't have happened and sent me an email asking if I still wanted the toilet I ordered since the faucet was out of stock, which I thought was a silly question. Nevertheless, that was the only problem and I will use Wayfair again.

Wayfair had exactly what I wanted and their price was cheaper than other websites. It was extremely easy ordering online and they gave all the dimensions of the product. I've ordered several things from them, but I'm not very happy with them right now. We emailed them because we needed instructions and they said they were in the box, but they weren't. We did our online chat with their customer service and they were fine, very prompt, got back to us immediately, and instructed us. Their staff sent me an email, so they were helpful. But they couldn’t help us with what we needed. Also, we've unpacked everything and the countertop is chipped on both corners. I'm going to have to contact them and find out what they need me to do about that. Those aside, it's been a good experience and I'm happy with their products. I definitely would order from Wayfair again.

We purchased from Wayfair for a new office. We went with them because of their prices and the ordering process went well. I tried to coordinate with them to have everything arrive on a particular date where I was going to be there to receive all the packages. We had an agreement that it was going to happen but none of that did. So I had to work on my own with the shippers. I was paying extra fees with UPS and I had to ship stuff going to another location because they couldn't make it work. Other than that, the whole experience was great and we really like everything that we got.

I saw a product on Wayfair.com priced at 509.00 (USD), and the exact same product on wayfair.ca priced at 1129.00 (CDN). I contacted them to ask why such a huge discrepancy in the price for Canadians, they did not respond. I know the Ontario tax as well as customs duty are included in the price at Wayfair.ca for Canadians, but even with that built into the price and even with the exchange rate between USD and CDN the price is still very inflated for Canadians. How can you justify that? 509 usd converted to cdn is 659.00, plus the 9.5% customs duty for furniture imported into Canada, total now is 721.00, plus the 13% Ontario tax, the total now is 815.00. So why are they charging Canadians 1129.00. And their site said FREE SHIPPING. I am waiting to get their response as to why they are inflating the prices for Canadians.

One of my girlfriends had bought an apartment and had sent me one of the things that she was looking on. She told me that I would love Wayfair, and she was right. I absolutely love it. I've done quite a few purchases. They have scheduled deliveries and I can check it out online. Their online ordering process is simple, and as long as I have the online information I feel wonderful and it's good to go.

Wayfair had items that interest me. They had the items that I was looking for, the style and the design was more of what I was hoping to get. Now, I need to switch a bar stool that I got and the process of reshipping it back to them is a pain, but I haven't called them about it yet.

Wayfair has the no interest. Their reps were great and I haven't had any trouble in the process. I've been really impressed with their packaging and have ordered a lot of items because I've changed homes and hadn’t had anything damaged.

Wayfair had the look of the vanity that we're looking for. We received it yesterday and from what I saw, everything is as advertised. Our experience has been good so far, and I'd do it again if I get through this and everything comes out of the boxes as I anticipate.

It was excellent with Wayfair. Their pricing was very competitive and that's why I used them.

I've had good experience with Wayfair. I bought a $3200 item when I first bought. I was skeptical but when I got it and put it together, I was so pleased so I bought some more stuff. The price is what made me choose Wayfair. During the ordering process, the website was easy to navigate and I like the way they have a tracking system of where your package is. I'm satisfied with Wayfair.

It was great with Wayfair. I had a little bit of a hiccup in the beginning but they got it fixed. When I called and made the order the first guy was absolutely helpful. The problem was that I got my orders mixed up as the furniture was not what we talked about. I ordered at 10:30 am then called at 3:00 pm to cancel. A lady answered the phone and told me she can’t guarantee the cancellation. She made it difficult to stop the process knowing that it took place a couple of hours ago. It was a little bit of pain to cancel an order. She bounced me off to somebody else and the next person I got on the phone made it better and smoother. He fixed the approach of the other person and was able to do it. I went back online two days later and spent the same kind of money again.

I received a patio table and six chairs. When we received the items 3 chairs were damaged and table leg damaged! When we called them we were told that they would send us replacement chairs 3 and a new leg! After a week of having them, all 6 chair legs were leaking rusty stuff! My new patio rug is ruined and stained from the legs of the chairs. After calling Wayfair and after talking to 4 different delivery specialist with Wayfair. And during all 4 conversations and promised several different things! I still have a stained rug that I paid $170 for and 6 chairs with rotten legs. They still have done nothing for us.

Found Wayfair on the internet and I like the options it has compared to other companies. Their website is easy to navigate and search upon. However, I ordered a table too long and I need information about their returns and exchanges.

Wayfair has been very easy to work with and their products have good quality for the price.

Everything I've ordered in Wayfair came in a timely manner and the product was represented well in the pictures. I have one item that I had to return because the box was smashed. That was a problem with the shipping. Overall, it's been a good experience.

Wayfair's cost was better compared to others, but the availability ended up not being better. I ordered online and their website was very easy to navigate and it was easy to place an order. When I first called their customer service because my product was never received, they were helpful. But on the second one, I called about the delivery schedule and I was given a poor level of customer service. The guy needs to care about his job. He clearly is just going through the motions and collecting his paycheck. Overall, I'm dissatisfied and I won’t place another order with them.

I found Wayfair by just searching online and I like what they had. Their website was easy to navigate and I can find the products that I am looking for. I'd recommend them to my friends.

I've recently bought many items from Wayfair because it's nice that the order comes right to my door. Their website is very good about saying what's available. When I'm given a date when the item is going to show up, it shows up by that day. A lot of websites show something is available and then when you order, suddenly it is in back order. So, I'm very pleased with Wayfair.

The prices are affordable, website is very easy to navigate and there's a lot of choices. Works for me. Wayfair usually doesn't charge shipping, which is great, and their prediction on delivery is accurate. I was requesting a 10% discount from their representatives and they were on top of it.

I was pleased with the look of the products that I saw in Wayfair. However, there was an item I ordered that was in stock when I placed my order then it ended up on backorder for three months. When I checked my Idea Board where I saved it, it was shown as discontinued. I canceled that order and picked something else. Also, I had ordered four sets of faucets and only one came. When I called them though they were very quick to get the other three out to us. Some of the experience with Wayfair was great and some was not.

I had to contact customer service because one of my bar stools was received damaged. They took care of it and I should be receiving a new one. I then had to contact Wayfair again because I ordered some larger furniture that was coming from a delivery company which I had an issue with. What had happened was the delivery company was supposed to call 30 minutes prior to arrival but they didn’t and because they didn't ring my doorbell, the furniture was left blocking my front door instead of being placed in my garage.

I am very satisfied and pleased with Wayfair. I've ordered from them because the comparable items were more expensive at other businesses, and Wayfair's free shipping was a big deal. But I only had a couple of options on the delivery, and both options resulted to them just dropping the items outside the house. It would have been nice if there was an option for them to deliver whether that's an extra fee on my part because I ordered some large heavy furniture. But I got 10% off on the last order we made and I hope I can also get a discount on the one that should arrive next week.

So far it’s been great with Wayfair. I’m building a house in Africa and I was looking for something unique. I looked at Home Depot, Lowe’s, and when I checked out Wayfair, their things are different from what other stores have. Ordering online was very easy. The response when the delivery came was great and I can’t say anything bad about it. I called them once because one of the toilet seats they delivered was broken. Their rep was very nice and the broken seat was exactly replaced. The rep also e-mailed me to check if everything is fine. Customer service with Wayfair has been great. My only problem is that the credit limit they have on my card is too small. But my overall experience has been the best.

I was able to find the product that I wanted at Wayfair. It was great. We purchased some items and it was about $3,000. Then when I went to purchase again, I did not see that credit which had happened in previous orders. So, I was scratching my head wondering why. Overall, it was easy with Wayfair.

I ordered a Tufted Recliner on 4-26-2016. It arrived in a fairly decent time frame. Not the reason for this review. When I opened the box, a strong odor came from the product and emanated throughout my room and into the other rooms of my home. I opened the windows and ran my fans but the longer it was out of the box, the more the toxic odor emanated. I then read a label affixed to the bottom of the chair which read the following: "The chemicals in this product have been known to cause cancer in the State of California." The box was labeled China as was the label saying where this product was mfg.

I am still awaiting patio furniture I originally ordered two months ago. After waiting a few weeks I was told my order was on back order and would be delayed. I then cancelled the order as we needed it sooner. I called Wayfair and the customer service agent recommended a similar style and called the warehouse to confirm that it was in stock and would be shipped within the week. Three weeks later I receive an email stating it was on back order and gave an even longer projected delivery date. I'm with customer service rep and they don't have a recommendation as to how to correct their two expensive mistakes.

The company responded and sent someone to repair. However, the repair person refused to enforce the other buttons to eliminate future problems and would only repair the two needed. Hope the other buttons don't pop.

I have repeatedly tried to unsubscribe from Wayfair's email list. The link provided on their emails to unsubscribe does not work and hasn't worked for months. I have also tried replying to their emails with no success.

I purchased 2 rugs from Wayfair. On the day they were due to arrive, I checked the status on the website. The items had been cancelled! After talking to a supervisor, I was informed the company advertised the wrong price. I can understand 1 item but 2 items were listed incorrectly. They informed me they reserve the right to change the price of the item. The items originally price $35 are now $199. Are you kidding me?! BUYER BEWARE!!

So I ordered three rugs over the weekend at a great price. I'm a bargain hunter so when the first place I looked had a good deal I bought three for my house. Monday and email me, "we have cancelled your ordered due to a pricing error on our part but you can have 15% off your next purchase." I don't know how they can advertise something at one price and then decide it's too cheap and cancel my order.

I purchased the Cage 2-12-16, returned it March 2016. I still haven't received my money refunded back. I filed a dispute with my bank, I finally called them asking where my refund was? They said it returned but their warehouse didn't inform them. She said and emailed me I was getting credited back. I told her I was canceling my dispute then, waited and no money. Called again and girl tells me there was a problem and it will be paid the next day. Next day no money!! I called and a man tells me it had been 4-20-16 and it was up to my bank now. It's constantly one excuse after another and still "NO MONEY."

BE AWARE!!! I had a delivery issue with my order. The delivery company was telling me that Wayfair sent them the wrong item and meanwhile, Wayfair charged me over $500 product cost. I notified the customer rep that this should not be charged until I know whereabouts of my order is and have it delivered to me. After few months, I found out that Wayfair had this charge as "Bad Debt". I'm so freaked out that it will ruin my credit score. They didn't even sent any notices or contact me about it!!! Are you serious? I would not recommend this company.

Today I ordered a Gatsby sideboard at an extremely low sale price with Wayfair. I received an email accepting the order and an invoice and a delivery date the money was removed from PayPal. I then received another email cancelling the order. I then phoned to ask why and they said the company was not dispatching this item. They did not say that the item was wrongly priced or that it was out of stock.

I purchased the bunk beds and mattresses. Side panel bent. Not enough bolts & screws sent in tool pack to complete set up. Some screws wrong size. Mattresses are too short. Space wide enough for child to fall from top bunk to floor!

Ordered a $1,700 sectional from them. Took a month to receive it. Upon removing packing, the sectional has a hole, missing pieces and appears used. Multiple calls and emails to customer service and they have the audacity to offer me 10% back. $170 back for a used piece of furniture!!! Contacted the vice president of the company. She is on vacation and unable to access email. Hope she's enjoying her vacation on our dime while we are stuck with junk furniture. If you work hard for your money and value it, do yourself a favor and NEVER ORDER FROM WAYFAIR, ALLMODERN, JOSS & MAIN, BIRCH LANE OR DWELLSTUDIO.

Looking at laminate flooring for a new home. Ordered a $0.99 sample. Been 11 days and still have not received. They advised that the $0.99 sample was being shipped UPS and FEDEX. WOW!! Takes two trucks to haul a $0.99 sample!!! I do a lot of online buying and I have never encountered anything like this.

I bought bedroom furniture for my son. When we received it there were few damages: the back of the dresser had a foot long hole in it. There were scratches, and black stains and looks like dried glue on the surface of some drawers and the nightstand. I contacted Wayfair customer service. They said they'll send someone to replace the back of the dresser but dismissed the other issues I brought up. I sent them few emails for 2-3 weeks but no answer. The furniture is a very poor quality. The paint stained mattress and wall would be cheaper if we got stuff from ikea since it's same sandwiched cardboard staff - just costs way too much. I would send it back if it wasn't so expensive. I'm very dissatisfied. Will not recommend to anyone.

We ordered 3 bar stools from Wayfair.com, the 1st time we have ever used them (and the last). We received confirmation Emails that they Shipped on Apr 5th, estimated arrival date April 7th-April 9th rolls around, and still no bar stools. I had been tracking them and it said 'Shipped' but on FedEx -- nothing. 1st phone call I was "Assured I will contact the warehouse on Monday (I called on a Saturday) and I will Email you Monday". No email Monday... Monday afternoon I called back... still no one knows what's up with the stools. 'I'll contact the warehouse right away and I'll email you Tuesday. If they can't find them, I'll do a re-order as a rush".

Bought 3 items - a lamp for which they sent different shade; it was small also. Second item "down pillows". When came, were down-like, not down. Third were shelves which looked much better quality than pictured. I sent none back because they were not that expensive. But I complained to Wayfair and took pictures. They never responded. Advice if you do buy: use credit card and dispute charge. Buyer beware. Free shipping but send wrong inferior products. Catch is you pay to send back! Think if you order sofa and have to send back. They hope they'll get suckers like me who will just keep stuff. DON'T USE THIS COMPANY. I AM DONE WITH THEM.

Item I tried to order out of stock and date to be available kept changing. I was to be notified when available but later told it was discontinued. I happened to find it relisted three months later and bought it. Received a week late. Comforter shown as king but not King size. Colors not as depicted being grey background not white as picture - very dull. Customer service quite rude and not accommodating. First and last purchase from Wayfair.

I am very upset and disappointed by Wayfair. My partner ordered a baby crib and Wayfair cancelled the order. I received the receipt but NO cancellation email (Yes, junk mail checked). My order was cancelled because the shipping address and the billing address were different. It does not state that when purchasing the items. Had we known of this policy and the cancellation, we would have reordered and been able to get the items in time. Wayfair has refused to take any responsibility for this and I'm not impressed. I will be taking my business elsewhere and will be sure to advise others to do the same.

We ordered a dining SET. It included a table and 4 chairs (for a 60-inch table). We paid for the order and everything was fine, until we logged into our account after the fact, and noticed the order was JUST for the table, no chairs. I spoke to customer service via chat, and they informed us that we never ordered a set, just a table. LIARS! So, we immediately cancelled the order (while still in processing) despite the fact they had already taken our money. I got the confirmation email that the order was cancelled. Logged into my account the next day, and the item was SHIPPED! Now if I want to return the item. They will only give me HALF of what I paid, unless I pay my own shipping, which is half of what I paid. I am livid! I truly can't believe that a company can be so shady.

I have never complained about ANY company but was compelled after my continuing bad experience with Wayfair. After purchasing several items from Wayfair over a period of one year I had a few returns. The return amount I wanted back on my credit card and NOT a store credit. After speaking to Jackie **, Clayton in customer service, Patty **, Kelly **, Jade **, Brian **, there was no resolution to getting my refund. Not one of these associates ever called me back when they said they would. I finally, after calling way too may times (lost count) I got Amy ** to FINALLY help me. I was told a check was going to be mailed in one month for my refund of $237.34. WHY ONE MONTH? If I ever get it...

I ordered a headboard, dresser and mirror and when I received it, the dresser was damaged. Called company and they asked for pictures to determine if it could be repaired or replaced. They replaced the item with another dresser that was in worse shape than the first one. I have made contact, again. At this point not impressed at all with quality of merchandise.

Look, I understand things go missing or late or whatever. So far with Wayfair Canada I have only talked with nice people who really took an interest in what we asked. Example, one young lady took the time to contact a seller on their site to verify the actual size of a tiffany lamp we couldn't figure out on the site. Later that day she had that information and emailed it to us. Great service.

I placed an order on a SUNDAY and canceled it the same day, an hour later. Their warehouse was CLOSED... I chatted with someone the following Monday morning to confirm my cancellation, they couldn't tell me if it had been approved or denied because their warehouse was closed over the weekend. Five minutes later, I get an email saying UNFORTUNATELY we cannot cancel, the item has shipped... which is complete BS. UPS has not even picked up the item from their warehouse yet!!! So it is beyond me why they want to WASTE shipping and make this more of a hassle than it has to be, so guess what - as soon as I get it, it's getting returned!!! And I will NEVER order from Wayfair.com again!!!

I bought a Sitback Rest Standard back support for $29. It took forever to arrive. My back was already healing by then. When I got it, it was made so cheap it hurt my back more, so I called to return and they said it would cost me $9 for shipping to return it, and it doesn't even weigh a pound! Most places will send you a return shipping label if product is defective and hurts you!!! Poor quality products and poor return policy. They should only get a 1/2 star!!!

This is my very first online order and I am very pleased. My package was delivered a day late, but I was informed of every step and delay. Just being proactive I tracked my order and was informed that FedEx hadn't received the package yet. I called Wayfair and was able to speak to a representative who informed that the package was on the truck but hasn't been scanned into FedEx inventory and that's why they had no record of it (that was understandable due to the fact that online business is picking up, workers are simply human so I could only imagine what unloading a truck may be like).

I placed an order on March 15th 2016. An item is apparently out of stock and the item ordered was cancelled without any prior notification. I called Customer Service and inquired and was given the information above and was told an email was sent out today March 24th, 2016 ten days after the order was placed. I was also told by the CSR my credit card was not charged, which it was according to the email it will be reversed in 3-5 business days. The item was a gift and the occasion has passed. This seems quite unprofessional not to mention unexceptionable. I know one customer probably doesn't mean much to a large company but I will not purchase from Wayfair again nor would I recommend to colleagues, family or friends.

I ordered a black blanket with white hearts for a wedding. I got a white blanket with black hearts instead. It was a mixup on their website. I read that this kind of website problem is common. Not a big deal, except that I needed it in time for a wedding my brother was traveling to. They finally agreed to send it to the state of the wedding instead since they couldn't get it to me in time. I called Tuesday, could they get it to Los Angeles by Saturday, they said "yes." Sure seemed like a simple thing to expect after a big mix up with a wedding gift. But, they couldn't even do that. I complained by email and they sent me a 10% coupon for my next order.

Okay, so I ordered a full side estate headboard from Wayfair. It arrived on time but I received a queen instead of a full. I immediately checked the measurements to make sure I wasn't at fault, I called up customer services and told them what had happened. I understand people make mistakes, so I received a new one two days later. The same mistake but this time it was a king size. Now I have two huge headboards sitting and because their customer service representative was very caring I continued to order my full size. Let's see what happens but I am 20/100 with this website.

I ordered a couple of things from Wayfair and the order was not processed because the billing information and the address I am shipping to don't match. I don't understand why that is an issue. I am moving to a different city and I wanted my order to reach by the time I get there. I explained it to them and even asked them to call my bank and confirm if they had any doubts. They replied saying "It's for your privacy protection." I am so disappointed with Wayfair. I will never shop with them again.

I ordered a mirror for a new bathroom remodel on March 9. I purposely choose a quicker (and more expensive) delivery time so that it would arrive before a big house party on March 26. Now they tell me that it will not even ship until March 29 because the mirror was out of stock. There is no excuse for selling an item that you do not have in stock, promising a delivery date that is impossible because you don't even have the item, and then AFTER the promised delivery date finally informing the customer that it is out of stock. Bad business. I won't be back.

I ordered Henry Watson bread crock. First, they wait till 3 weeks before shipping. Secondly, it arrived crack from top 2 bottom and chipped. I immediately called and sent pics while on phone to lazy CS. They then told me, they will send replacement. After waiting 2 weeks for email saying shipped, I called. Long story short, CS lied and gave me runaround.

I bought a beautiful shelving unit and it cost me just about $1000.00. It didn't show up when they said it would be delivered and I couldn't take another day off to wait for it. When it did arrive, it was badly damaged. I contacted them right away and they were great, said my replacement shelves would be sent to me right away. They were sending 4 shelves. Two arrived on time and they were damaged just as bad and now no one will return my emails and I can't find a phone number. I have tried everything I can think of. The second set of shelves never showed up. Very frustrated.

I have a Wayfair credit card. I tried to purchase an item using the card and paying the remaining balance with my visa I was told I couldn't do this, even though they have printed instructions on their site on using multiple cards. I was told that I would need to purchase a Wayfair gift card. I didn't go through with the order. I didn't understand why would I need to buy a gift card when I have a credit card. Even the rep told me she really didn't understand it herself. I wish I found the site before I let Wayfair run my credit.

Wow, let me start off saying that I am first and last time customer with this ripoff company. I made a purchase on March 3 2016 for sheets, comforter, and dishes. Well, my sheets arrived a day late. Okay, I can deal with that. But then, my comforter was shipped out 3 days later than originally, and arrived 4 days later than originally should have. All of this was suppose to be FREE two day shipping. So when my comforter got rescheduled a second time, I contacted customer service. All the customer service person told me was what the UPS website said. I asked them to contact UPS and see when it will actually be delivered. They refused. So I asked for a manager. This manager did contact UPS to see when my item would be delivered. So the next few days when my comforter was actually delivered I was unhappy with it.

There are constant issues with the website not working. Always get an error message that something went wrong with the site. This makes it difficult to check orders or to know if your information is safe. Sadly, it is impossible to log in and order more items. I do not like the inconsistency of their site and makes me question whether it is secure.

My friend swears by Wayfair. She has for years. I bought a Laura Ashley comforter with matching curtains. They both arrived and were exactly as depicted. Nothing wrong at all with them. However I thought the curtains would be too matchy-matchy so I was planning to return them. Prior to returning them I e-mailed Wayfair that I wanted to return them and told them why. Within a very short time (an hour?) I had a pre-paid shipping label e-mailed to me. I dropped the package off to UPS. The next day I got a note from Wayfair that my return was received and I would receive a credit to my original method of payment within 5 business days. They weren't kidding around! In less than 5 business days my account was credited. In a day and age when returns are advised "if you do not receive your credit within 2 billing CYCLES please let us know..." This is amazing to me! Excellent customer service! Will definitely shop there again!

I ordered a Mongoose BMX bicycle for my son through the Amazon website. First off, it took them about a week to ship the item out, then when it finally arrived, I wasn't home to sign for it. My wife was home and signed for it but she didn't realized that it wasn't the bike I ordered, but an entirely different brand and model (Schwinn folding bicycle). The invoice was correct, but they shipped the wrong bike.

I ordered a gray toilet, seat cover and wax ring. My account was charged same day and received the wax ring within 3 days. No toilet. Waited for over a week and they still had not even shipped the item. I follow up and customer service says toilet is discontinued and I should receive a refund within 5-7 days though they charged my account instantly. I tell the customer service person I am not happy with Wayfair and typically prefer to use Amazon but was not able to get this product on Amazon.

I have read a lot of these reviews and it sounds like they continually get away with fraud. Please go to the Better Business Bureau site and let them know!! It did not take me long at all to file a complaint. I ordered a spa and they sent me the incorrect one. They tried to charge me for the more expensive one but sent me a cheaper one. Same brand, just not the spa I ordered. I have been dealing with this for 4 months now. They just sent me my first real bill (since they said they finally got it straightened out (financed) and it is even more expensive???

I ordered 2 Surya Damask pillows that their site said were in stock. I also ordered tan pillows to go with the Damask pillows. I ordered more Damask pillows from another company to complete my great room. I got the tan pillows and an email that said the Damask pillows would arrive around Jan 13th. That date came and no pillows. Finally I called the company early Feb and they took a few days to check pillows on back order til July. Since I can't get Damask I sent the tan back and got refund. I cancelled the Damask. I got an email March 3rd saying I will get a refund within 5 business days. This is almost 2 months that they have my $86 and no pillows and no refund. It should not take months to get a refund. Shame on you Wayfair.

I placed an order for 3 signature T-Fal jumbo cooker from Wayfair.com on 12/06/2015 for Christmas and I have not received them. The status for my order is still "preparing for shipping". I chatted online with their customer service and the person promised me she would personally follow up on my order. No one even emailed me to tell me it was gong to be delayed. That customer service person emailed me a couple of times after my complaint; the last promise Wayfair gave for my order is "estimated to arrive by 3/2/16, but the status is still "preparing for shipping". It means my order is not shipped yet. Not long ago I still saw the same product is being advertised on Wayfair.com. This is the worst experience for my online shopping.

I purchased 3 vanities from Wayfair. I was told they would be delivered on or before Feb 16th. Two weeks later, nothing. I had to cancel two of the vanities as the house had to proceed. I was told that the last one was "GOOD NEWS. DELIVERED TO THE WAREHOUSE." and I would get delivery today between 8:15 am and 11:15 am. I took off work and waited. 11:15 am came and no delivery. I called and the girl said she couldn't reach the driver but she would have the wayfair liaison contact me asap.

While in the process of purchasing the Vielle X-Braced Ottoman the price shown was $100.99, but when you clicked on the item the price showed as $132.99. Customer Service would not honor the price shown and I even sent them a screenshot of the price shown on my end. They offered a 10% coupon for a future purchase... Horrible customer service!!! Bait and switch and false advertising is not okay!

I fell in love with a mirror on Wayfair's website and decided to order it. Then I came here and read some of the reviews and thought I had made a big mistake. My mirror arrived a week later and it was completely broken. I freaked out because first I didn't know how I'd ship back this giant, shattered mirror and second I was worried how difficult it would be to deal with customer service. I took several pictures of the damage and contacted Wayfair via email. They responded within 2 hours, promising me to ship a new mirror the next day and telling me I should keep and donate the damaged mirror. A week later, yesterday, my new mirror arrived. Just as the first one it's absolutely beautiful and in perfect shape. I'm very happy with the product and as opposed to many here I was surprised by the great customer service!

THIS IS VERY IMPORTANT. If you buy ANY single large item from Wayfair they may charge up to $200 or more to pick it up and ship it back. I ordered a "Simmons Upholstery Zig Zag Rocker Recliner" for my aging father and RELIED on the Wayfair RATING and on the product description stating there was 5" of cushion in the seating which probably would or should be comfortable. Upon receipt of the chair, found the seating area so stiff and hard that none of who were home (all six of us from 6 years to 78 years) would sit in it for any length of time.

I purchased an Oak hills microwave cart. When I opened the box the foam was everywhere so I had to wipe every piece off then sweep it all up. My son got up in the morning and said that it snowed in the house. Also the metal connectors that hold the long metal screw in place are now breaking off. We were short one in the beginning. Many of these are breaking off and we haven't made this happen in any way. I think Wayfair should at least send us some replacement connectors!

I ordered one of their items called the simple luxury 3000 queen sheet set. I loved the idea in the pic displaying the item how they added the white trimmings on the pillowcase and sheet. It looked unique and very nice so I was really looking forward to receiving it. After ordering only to find that it came with the linings all black and not like the picture that showed the linings should have been white. When I called to inquire I was told they no longer sell the item with the white linings and it just wasn't updated on the website. This is unfortunately the second incident with Wayfair where I was mislead. It is disappointing because I was guaranteed after the first incident that I won't ever have to be concerned again and Wayfair items are 100 percent of the time always guaranteed to be accurate. Well it's to be this turned out to be a second lie and because of this distrust they have created I can't or will ever trust in ordering another item from them again.

I ordered a couch from Wayfair. The color was named "Cobblestone" which the pictures indicated (and a Wayfair representative wrote, was a light grey) (which is the color I wanted). The couch arrived and it was a mud brown. They had sent me the wrong couch. Then, they charged me $80 to return it. Total ripoff. And, as another review commented, Wayfair doesn't allow negative comments on their own website. This company does not deliver the right items, and then charges you a large fee for their own mistakes. It also wasted about a month of my time, waiting for the couch, communicating with their unreliable "Customer Service" department, and then waiting for the couch to be removed.

I don't really write reviews but this time Wayfair really frustrated me. I ordered customized chair for my friend's first son's first birthday and it gave me estimated time will be on 2/2/2016 which before his birthday. And I was making sure on 01/02/2016 it will be delivered on right time or not. I talked to agent, said "oh sorry it be will be delivered by 12/02/2016. We out of stock. We can't do anything at this time." Offered me an ugly chair with a girl color which was pink. I was like are you serious??? I ordered this long time ago. You should have told me earlier. Now you are just telling "Oh sorry do you want to cancel your order? Your money will be in your account 3-5 business days." THIS IS ridiculous! I will never ever use this site again. NEVER!

I ordered a bed from Wayfair because the reviews on their website didn't seem too troubling. Then after submitting the order I began to look elsewhere and found terrible reviews on Amazon for the product so I cancelled it within an hour after ordering. Of course they don't have automatic cancellation so the next day they proceeded to fulfill my order and sent me an email saying my order cannot be cancelled because it has been shipped although I never received confirmation of this. I reached out to a representative to complain who wasn't much help at all and shortly after hanging up I get an email saying my order has been shipped.

I placed a couple of orders for tile they advertised as clearance. I received a estimated delivery date on one and the other was backordered. Coincidentally, within hours after placing my orders, the price changed on these two tiles. I feel this is a bait and switch tactic this company is playing. I called on one order to confirm it was backordered. The representative assured me it would be delivered because it had already passed the "fraud dept", whatever that meant. I'm afraid I won't be doing much business with this Wayfair.com much longer. It's a waste of time and they do not honor their advertised price as a brick and mortar company would. A bunch of BS!

I purchased a curio from Wayfair December 18, 2015. It arrived around the 26th damaged! When I opened the box, there was glass falling out of the curio. I contacted Wayfair for a replacement and was sent the wrong color. When I contacted them again, I was sent the wrong color for the third time. I canceled my order and had to complain here since they don't post negative reviews to their website.

Advert for a product on Tesco website was misleading. Product did not correspond to the product. On receipt checked small print. Ruined idea for a Christmas present. Sent a complaint. No answer. Returned the product. Have not received refund. Having to chase them. Have tried complaint to Tesco. No answer. All very frustrating. Advise everyone not to use this company.

Rather than being long winded with details, I will give you a summary of what's wrong with Wayfair and why you do not want to make a purchase there. This pretty much encompasses what others are complaining about here too. I ordered from them twice, a year apart and in two different cities with the exact same poor results.

I ordered a sofa from Wayfair on the basis of the provided arrival date of 29 Jan 2016. After I placed the order, they changed the arrival date to 18 Feb 2016. When I cancelled the order, they tried to refund me only half of my money. Even after repeatedly addressing this misrepresentation with management, they kept trying to refund me half of my purchase. I had to threaten legal action to get my money back.

I ordered Dining Room set, Dining room Buffet, 3 pieces coffee table, Sofa & Loveseat, Bed frame, mattress, desk... in the amount of $5,500 in December, 30th of 2015. Order# **. After 17 days I received the a Broken Dining Table! Called and they offered to replace it by another one but will take up to 21 more days to be sent! They have ruined 2 important parties of ours so far because we have no dining table!

Placed an order on 1/16 for 3 of these bar stools. Called yesterday to see where the order is, and was told the warehouse is closed but will get a phone call once they open. Called today again after not receiving the call back to find out these are actually on backorder. My question is how can Wayfair accept order without letting the customer know these are back ordered, and also they charge the customer immediately upon ordering. I of course asked to cancel the order and will not do business with them ever again!

In early December I ordered a furniture set that was supposed to ship in 2-3 weeks. In fact, the website still shows that as the shipping time. However, the furniture didn't ship until over a month later, and at this point, we're looking at delivery in February if we're lucky. Meanwhile, I've had a business meeting without furniture for my sitting room (had to borrow some), and am just plain ticked. What we were promised in terms of delivery is fraud. There was no intention of shipping in the advertised time.

Such a joke! I changed to the Canadian site, purchased order, received my confirmation email, all good. My visa the following week shows a double was charged. I call. USD!? Really??? On top of shipping, in USD. I obviously cancelled. Couple days later, got an email with my tracking number at customs. I call back. I can return it once I receive it minus shipping costs. Scam!!!

I just want people to be aware that to have your warranty respected is almost impossible especially when you deal with a supervisor who doesn't even return your phone calls, many calls and many e-mails. And I have spent thousands of dollars with Wayfair clocks with neon and sculpture with neon. Thank you guys! I will never tell anyone to buy from you and each time the same problems, the black box stop working! Thank you Wayfair for the respect you give to your very good clients. I will never buy from you ever again. At least I found another company cheaper here in my own country that give great service! I hope you remember me Michelle, the supervisor in Utah!

May just be my area but delivery arrangements were difficult. Canceled the sofa. I personally cannot take a whole day off to wait for delivery people. As a lone single person I have no one who can wait around for them either. I can just take a day off especially early in the year when no time in accrued. Wayfair charged me a return penalty which I do not feel justified in consuming. I have filed in local small claims court seeking a judgment.

I never ever complain about anything. But Wayfair have left me completely shocked. I ordered a Spiderman mid sleeper bed for my son. The bed came included with a ladder, a slide, and a tent. My husband and I were putting it together when we realised that there was no base to the bed. I got hold of Wayfair to ask about the bed. I spoke to someone who had a polite tone but was very sarcastic in what she spoke. Wayfair's answer was, "It is a German company and in Germany, the base comes separate." And if I had read the small print I would have known that. So I could return the bed and lose £135, as this is what it would cost to ship it back or I was told. Or pay for the slats and shipment extra on top of what I had already paid.

Wayfair LLC has delivered the wrong color furniture with the wrong item number and is not owning up to the wrong delivery even though a time-stamped proof has been provided to the representatives of Wayfair LLC. It has been over 3 weeks since I have updated them of the wrong color furniture delivery with the wrong item number.

I recently purchased 4 area rugs. The original purchase was based on liking the style, original product price and great customer reviews. The rugs I received were obviously from different dye lots but I was willing to overlook this because of price. However, the rugs which were reviewed as very thick by other customers were not even as thick as my 10 year old area rugs purchased from a home improvement store for $100. The rugs get sucked into my vacuum when I try to clean them too. I wrote a review on this purchase on the Wayfair website and even though the Cranston rugs are still being sold I cannot locate my negative review. I wonder if other negative reviews are not posted either. Had they been posted I probably would not have purchased these rugs.

We found sofas on Wayfair for a fantastic price! I called and verified the price. Checked with a supervisor to make sure that it was correct. They confirmed. We bought them, received an email confirmation, had it noted in our account that they were preparing to deliver them. The next week we received an email stating that they made a price mistake- sorry, here is $25 gift card. We gave away our old furniture, took down the wallpaper in the new "man cave", bought paint, gave away the bed since it wasn't going to be a bedroom anymore and they offer us $25! I wish that I had checked them out before! At this point we will go to small claims court and the FTC.

I ordered a cabinet that was listed as in stock. I paid for the item and this was around mid December. The update said that the item was shipped. I called FedEx and was told to call the company I purchased from. I was told by the Wayfair person that it was not shipped and she put me on hold. I was then informed that they oversold this item and it was out of stock and the following Monday it would arrive. Then I get an email explaining that this item was out of stock. I was only notified because I had to call to tell them. Needless to say I was irked at their poor customer service but decided to just wait for it. Today I got an email stating that since they cannot ship in the time frame that I will be getting a full refund. I went back over to the website and since then the price has increased. I have no interest in this dishonest company as I was willing to wait for the item and it should be my decision on the refund.

I ordered a sofa from Wayfair 3 months the ago. First occurring problem: not receiving emails from them confirming order. Called them tried to work the issue, still no go. Called AGAIN, they couldn't understand the problem! REALLY! They had to do some kind of "attachment" to get an email to me. After that, you guessed it! No emails. About three weeks ago I called to check on my order. They had a pending cancelation on the order due to credit card cancelation. We experienced credit card fraud and that card had been canceled. I did not receive an email or phone call from them informing me that this occurred. On December 28th I called again to check on the status of my order. That's when I found out about the problem with the card. I gave them a new card number.

I ordered 2 tiffany-style lamps. Paid $300 for them so I expect quality. When I opened the box I was very disappointed. The lamps did not look like the picture on their website. They were much darker than what the picture showed. When I spoke with Customer Service, he said it was dark blue, look at the third picture. I told him the first picture was what I thought I had bought. Turns out they took a pic of the lamp while the light was on. I told him even with the light on, it is still very blue. He said I can return them; however, I had to pay for shipping. The shipping is going to be expensive since they are big, heavy boxes. Why should the consumer pay for return shipping on a product that was not accurately portrayed on their site? Also, the glass quality was not very good. I could overlook that if the color was true to the picture. I will not shop Wayfair again. I thought since they are advertised on HGTV, my expectations would have been met.

I ordered a French Press from Wayfair 7 days ago and they never shipped the item even though they charged my credit card. Their customer service is horrible. I have contacted them several times about this issue and no one has ever got back to me. I finally had to cancel the order. I would stay away from Wayfair. They ship low quality items when they do bother to fill your order.

I had high hopes for this website, sadly they let me down... TWICE! First, I ordered the Mercury Row Broken Lattice Gray Area Rug on 12/28/15. When I got my order confirmation, the estimated delivery date is 1/7/16. Okay, I can live with that. On Thursday, 12/31/15, I got an email stating that it has been shipped and I will be expecting it on 1/8/16. Still, I can live with it. I tracked the package yesterday, 1/5/16 and it's been delayed somewhere and now it's set to be delivered on 1/11/16.

I have been waiting for 6 weeks for a piece of furniture. Finally I got the email that it would be delivered today. The email indicated that I would have a call 30 minutes prior. My delivery window was between 9 and 1. I stayed home from work to wait for it. Of course, I never got a phone call, so at one, I called. They checked and said that because of the rain, it would not be delivered for another 1.5 hours. I asked them why they would not even have the customer service to call and let me know... crickets...

They canceled my order (mind you I just chatted with one of their employees ASHLEY & she assured me that my orders were getting prepared). If there was a problem I'd think she would see it in the system and aware me so that I could make any corrections needed but NO she didn't! And now they're telling me that I have to wait for my (keyword MY!!) money to return which is ridiculous. I never had to deal with this and they will NEVER get business from me EVER again.

I am very upset with this company. I used a Wayfair gift card to purchase a dresser on November 30th, 2015 for my unborn son, who is due in January of 2016... On 12/14/15 I got a notice explaining that the dresser is now delayed until May of 2016. Obviously, this threw me into a panic due to the timing. I immediately cancelled the order on 12/15/15. Upon cancellation, I was told that my account "would be credited within 3-5 business days." We are now 15 days past that and I still have not been credited. All I want is for my credit so that I can buy a different dresser and be done with this debacle.

Trying to send sewing basket back. Badly damaged poor quality. 35.00 item will only refund 5.00. What the heck wayfair!! Will never shop here again.

I ordered a Schwinn Airdyne AD6 bike on December 3rd as a Christmas gift at a price almost $50 less than other retailers. Shipping was to be on December 7th and delivery on December 11th. I had no experience with this company, but they seemed legitimate. 5 days later I received notice that the item was delayed 'due to its popularity', but would still arrive before Christmas. On December 14th I received an email stating it would arrive on December 31st. After several contacts with customer service and polite, but insistent complaints an additional discount of 10% was offered. I accepted this realizing I would not get the present in time. On December 17th the delivery was delayed until January 5th. On December 27th I received an email stating I would receive the item on March 17, 2016.

I ordered a bed frame and a mattress from Wayfair on 16/12/2015 and the order confirmed delivery will be before Christmas. No show until the 27/12/2015, the bed frame arrived. The delivery man refused to deliver to my flat (third floor flat) and chucked the bed frame (part of my order) outside of the building where my flat located. I had to bag my neighbors' help to deliver myself to my flat from ground floor. When I opened it, I found that it is a completely wrong bed frame. I called more than 10 times subsequently but they refused to allow returning the product and redeliver a correct one. The mattress every worst -- it goes astray and has completely disappears. I called 100 times since 20/12/2015 but no one on single customer service can tell me where it has gone. I told them I wanted to cancel my order but they refused me to order. I will lodge a formal complaint against them via unfair trading standard.

I bought a swing for my patio. It arrived with half of the pieces and some of them had been already used. I contacted them. They sent me another swing for free, but guess what? This was a used one. Since it took me more than 30 days to have time to install it I have just lost 700 USD.

So I guess I should have read the other comments before ordering from Wayfair. I was interested in getting an ottoman for my mother for Christmas. Stumbling across the Wayfair commercial on TV, decided to give it a try . The ottomans were very cute and I quickly found one I liked. It was on sale, which was a bonus and claimed to have free 2-day shipping. I just had to order in the next couple hours (there was a digital countdown happening in red) and I would have it by Wednesday, 12/16. Sounded good to me! Well, after I ordered I got a confirmation email that stated delivery on or before 12/30. Not what I expected to say the least. What happened to receive by 12/16? I guess that was a just kidding you'll get in two weeks.

Ordered four items from these folks in a pre-holiday sale. Item one showed up fine. Item two - two side chairs - was the wrong color. Wayfair at first insisted that the color displayed on their site was incorrect, but on checking with the manufacturer confirmed that there were in fact two choices and promised to send the correct one out immediately. I then started getting notices from UPS for a pickup, even though Wayfair hadn't issued return instructions yet. It took nearly two weeks and four phone calls to get that info. The replacement chairs showed up on Christmas Eve... and were the same incorrect color as the first order. These folks clearly cannot handle the breadth of material they are offering. To date there is still no word on return instructions.

Ordered my 12 year old a gaming chair for the Christmas gift which was promised to be delivered before Christmas. Got an email today 12/23/15 that the chair is on back order and we would be receiving her Christmas gift on 2/3/16 (bold these numbers please). Oh! And might I add that WAYFAIR IS NOT REQUIRED TO abide by the consumer accreditation guidelines!!! Well no wonder! Never again!

I ordered a dining table on 11/26/15. I received it on 12/17/15. However, I received a wrong table base. I emailed Wayfair about the issue on 12/18/15 and requested them to ship and deliver to my address before Christmas, but the account manager rep said it's not possible. They could only ship it again and it would arrive after Christmas. I then saw a refund and a charge for the same amount. I called in to talk to some rep and she said it was because they made a mistake, so they would give me a refund for that table base and ship it to me for free, but it would be to our address around 1/7/16.

I ordered a sheet set and standard pillowcases. Wayfair sent me king sized pillowcases by mistake. When I chatted with customer service they were happy to help by giving me a return shipping label. The problem was that they wanted to charge me shipping on the new pillowcases. I talked to the guy that it wasn't my fault that they shipped the wrong thing, and why should I have to pay for them? It is pretty much Wayfair.com saying that they will charge the customer for their mistake. Honestly I think they have lost my business. You should really be looking at the customer's interest. If I changed my mind, yeah charge me but don't charge me for your mistake.

I wasn't always loving products, but they are super helpful when returning. Prices change daily so my secret is, keep in wishlist. When you see your coveted item at lowest? Then buy! We purchased new home last April and I have bought everything from furniture to fixtures here! Make sure you have time! Their site can keep you busy for hours. I love that all reviews are honest! They want your True opinion, good or bad they reward you.

Placed an order with several items. The posted price was extremely low, so I waited all day. Nothing changed. I placed the order. Received a confirmation waiting to ship. Received an email that one of the items was not priced correctly and had been removed. In return I complained that the item was paid for and confirmed. They sent a discount code with no amount for the discount on the note. Complained again, they stated they had given me two discounts, what more could I want. I replied I had one as per note with no amount and that the price should be honored. THEN I get an email that every item in my order was priced wrong. This was days later.

I ordered a sectional from Wayfair and the item description said low stock ships in 5 to 7 days. Placed the order on 12/9/15. Checked today, they say it shipped 12/15 and I should have it by 1/19/16. I asked where it would be for 35 days? They said on the way from one company to another. I have no belief that any legitimate trucking company would want a sectional in the way for over 35 days. This seems crazy to me.

I ordered a swing set from Wayfair at a great price that included delivery and assembly. The item was delivered December 8, 2015, on time. The delivery company attempted to assemble the unit after I stated to them that I purchased delivery and assembly. The workers opened the containers, sorted the various pieces on my back lawn, started the assembly, left for more tools but never returned. After one full week of emails and phone calls I was notified by Wayfair that they would not honor the assembly portion of the sale. I have swing set parts spread across my lawn that has been there now for 9 days! Wayfair did do a partial refund as compensation but refused to hire a company to assemble the swing set, what a mess. A swing set for my grand child's Christmas? Well, we have the parts.

I really wish I had taken the time to read all the terrible reviews about Wayfair.com before placing my very first order with them. What an absolute disastrous first impression they have made. I will NEVER SHOP WITH WAYFAIR again. I decided to purchase six curtains on 12/15/2015 because they seemed elegant. The website stated that I should order within an hour and forty minutes to receive my items by 12/17/2015 with free shipping. I was sold! Unfortunately, they meant my order would be processed by 12/17/2015 and I wouldn't receive it until 12/24/2015. All of this information came after I already confirmed my purchase. I felt bamboozled.

I ordered three of one item at the price of $8.99 each. Got an order confirmation, CONFIRMING the price of the item. Then the next day I get an email that says because of THEIR ERROR, they are cancelling my order. Deceptive, under handed and shady business practice. Where are the laws to protect consumers from misleading sales tactics like this? Never again. Anyone else have this happen to them? This has CLASS ACTION written all over it!

I ordered a "Elements Fine Home Furnishings Haley Sectional (HAL-SEC-RAFL-LAFC-SEAS-7)" which they said they had 10 in stock and that it was supposed to be shipped within 15 days. After one month of trying to get Wayfair.com to tell me where the item is they told me it was now back ordered! Shop somewhere else!

Placed an order for two bar stools on Nov 28 with an estimated shipping date of Dec 2 and delivery date of Dec 8. Checked the status on Dec 7 and the delivery date changed all of a sudden and the product showed as being on backorder. I decided to go back to the side and place the same order again... the product came up as 30+ in stock! When I notified customer support they suggested I place that order and then they will cancel the existing order... Really?!!! I told them, how about you just ship me my order since it is obviously in stock. Received an email from a different rep saying that my order has shipped and I received it in two days. Not the way to run a business. Will not be a repeat customer.

I ordered three rather sizable gift cards yesterday to be delivered to me by email. Received order confirmation, but no gift cards to print. Nothing. Then today I received an email that they were sorry, but they were 'unable to verify the authenticity of the charge', so the order was cancelled! I called and talked to a very nice rep who said she would email 'someone' to see why the order was cancelled and it would take up to 24 hours to get a reply. And she would call me when she did. Really? Also, it would take 3-5 business days to cancel the request on my card. My card is fine. I have used it many times this month. No problems there. Wayfair has the problem.

It's customers like myself that won't be back and will spread the word about my experience with the company. I ordered 2 sets of bunk beds and then received only box 2 of 2 on both sets. I called and spoke to customer service. He looked up my order number and apologized and put me on hold to call warehouse and a sure they had box 1. He stated they would be sending them out and sent me an email that said they would arrive by 12/23. I still have this email if you would like me to forward. Then I get an email from someone else saying they won't ship and my money was being returned. But to backtrack a little, we were tracking the packages the first time and have already took down our son's beds and sold one. So...now they are sleeping on mattresses on the cold floor.

I paid for assembly for a table (just 4 legs). The table came without the parts. The delivery man felt bad, but refused to take back the set and told me to contact Wayfair. They sent the parts right away. I called to schedule assembly, and they said no one is available and to hire someone myself. I did not get my money back for assembly and have not found anyone! I have spent time with Visa trying to get the money, but it is still not resolved.

Ordered 3 area rugs on Cyber Monday. Great deal!!! 1 of the rugs were lost in transit, but after a brief phone call they said they would ship a new rug out. Showed up 2 days later. Impressive.

Placed an order that advertised "two day shipping". A competitor had item, yet without two day shipping, so I chose Wayfair. Days pass, no chair. I contact them and they can give no clear answer as to why the order has not arrived. They then say they will leave a message with their warehouse but can take up to one business day to get answer. I ask, "how can you ship in 2 days, but it takes a day to get an answer to a question from your co-workers." Policy they say, so I ask how long does it take to get a refund if I cancel the order, answer "5-7 days, but it's only a request, not a cancellation." No guarantee they will cancel and refund. So, here I am being held hostage to their poor business tactics and no certainty that I can get my money back and no chair. I'm surprised that this is the same company I see advertised with all the "happy, go lucky" customers being portrayed. Class act you are Wayfair, ought to change your name to Nofair.

I purchased a Hives and Honey Ashton Jewelry Box - $ 104 dollars value and received the wrong one, a Austin Jewelry Box value - $ 69 dollars. I was instructed by email that Wayfair would refund my money and to wait up to three weeks to receive shipping instructions. That if I don't hear from the delivery company it is mine to keep. Don't they know that I don't want this model. I am afraid that I too am a victim of this company. I plan to contact my states "Texas" attorney general.

I ordered a gift for my son on December 1. It said estimated ship time 1-2 weeks. Ok, fine. That will still get it here before Christmas. Then I check and it says it isn't shipping until the 23rd. I emailed them and they said I could only do next day shipping to get it sooner for $60. I then canceled my order and they said it would take over a week to refund my money. Deceiving company that tries to entice you with their commercials "Even the big things ship for free." Will never order from them again, and will not hesitate to let my friends know not to order from them either.

I placed an order for a sofa bed 8 days ago. It was 2 working days free delivery. I have been on phone since and they have been feeding me with lies and inaccurate information! Have stayed home 3 separate days! Still haven't received the sofa! Left the review but they didn't publish it! They are bunch manipulative people! Don't get fool by the reviews on their site! Had a dear guest end up sleeping on the cold floor! I am so fed up and desperate! If you want to order to them think again. My next step is to contact UK Fairtrade agency! I can't spend more than this sitting home!

Discount reflected the day of delivery. Excellent transaction from start to finish with Wayfair. I will definitely shop here again and will encourage my family and friends to do their online shopping here.

Warning. Do not use Wayfair company. I placed order, waited two months to be delivered after calling company several times. They charged me double, sent me two items, I ordered one. I had to return.

Wayfair.com listings are, as stated by their staff, "listed with confusing terminology" and "are ambiguous"... OR really seems to be false advertisement. The charger plates I bought from Wayfair.com was listed with "confusing terminology" and was "ambiguous" (false advertisement). At the time I purchased the plates, the ad stated $41.99 for Quantity 1(set of 4). I wanted 16 plates so I ordered a Quantity 4 (set of 4) for a total of $167.96. I received 1(set of 4) plates... decided to just keep the 4 plates & wanted to cancel the other 3 sets. I e-mailed explaining my decision & wanted them to put the remainder $ for the other 3 sets of plates back on my credit card or I would take a store credit.