Wayfair Reviews

I ordered a furniture specifically because of the "Free 2 Days shipping! Get it by this Wednesday!" advertisement on the product page. AFTER I placed my order, I got the email that the estimated shipping takes MORE THAN A WEEK. I couldn't even cancel the order because apparently the product is being prepared to be shipped. The CS said because the "2 Days" is the estimated delivery time (the site didn't say it's estimated anywhere), I'll need to pay >$60 to make it delivered faster. This is plain lie and total **. Can't understand how this company gets away with plain lie.

Wayfair is tempting to shop at because they have a huge array of home furnishings products on their website. The quality of the products varies considerably, and some of them are way overpriced for what you get, but I've always tried to choose carefully and avoid the really bad stuff. It's possible, as they do have a fairly liberal return policy. But I recently closed my account due to poor customer service. They simply don't care if you have a problem with your order.

Placed an order for a table was given the delivery date of the 5th of August 2021. No delivery no call on the 5th so I called on the 6th after making numerous calls I spoke with a supervisor that told me the delivery company will attempt to deliver my items on Sunday. I called on Saturday to confirm that my items would be delivery on Sunday then I was told they are closed on Sunday no deliveries will be made on Sunday the earliest they can deliver is Tuesday. I planned to have a dinner party at my home now I have to make reservations at a restaurant for dinner party. I was lied to by Wayfair agent they were fully aware that the delivery was not going to happen on Sunday but basically told me that to get me off the phone, they could have tried to get me on the schedule for Saturday but instead they lied. Just Awful!

So unprofessional. They won’t let me place an order online... they want me to send them a personal check for my order. What’s the point of me having a credit card if I can’t use it? I’ve tried calling them and they are no help whatsoever, everyone there has worms for brains. Never doing business with them again.

Wayfair sent me a defective dining room set and I wasn’t aware it was defective until it was installed. The table wobbled, the chairs wobbled, and the table top was chipped. Instead of a giving me a refund for the set, Wayfair decided to send me another set that was delivered outside my house in the pouring rain, while I was at work and I couldn’t ensure that it wasn’t stolen (it wasn’t stolen, to my luck). So then, when I called Wayfair about the installation of the non-damaged set, the company proceeded to try to charge me again for an installation of the replacement set. When I refused to pay the installation, they proceeded to say that I'm still responsible for paying for the sets and that I’m responsible for hauling out the sets. No way!

They kept rescheduling my order. Call said it will arrive late, but never showed. They finally bring table. I paid for assembly. They said they will come back to assembly. After rescheduling assembly again. They still did not come. They said it will be another 48 hours to schedule. I actually had to contact my bank for previous charges to my account. They charged me twice for assembly. Big mistake ordering from them. I had to pay someone else to assemble what I purchased from them.

I have been a Wayfair customer for many years. I have bought furniture, rugs, and household items on many occasions. I like ordering from them because I can look at reviews, there is a large selection, and I like the idea of being able to return an item if I did not like it. I never wanted to return anything until recently. I got a coffee table I did not like. I contacted Wayfair and they sent me a return label noting the fee was $35. I printed the label and shipped the table back in the original box with FedEx, per their instructions. Imagine my shock when I got a bill for $2800 from Fedex for the shipping. I immediately called Fedex. They are saying the fee is for the shipping based on how the label was written. I simply printed out the label as instructed. They told me to contact Wayfair. So, I did.

We purchased a couch with full in home delivery and assembly. We scheduled a date for this delivery. However only 1 piece of the 6 piece couch was delivered. We are being told they have to “track down” our other pieces. Could be 3-4 days before we hear anything further. This is extremely disappointing as we paid extra for this delivery service.

I was expecting my couch to be delivered on July 29th but it wasn't. I was patient enough to wait a little longer before following up with customer service on August 4th and was assured that it was just delayed a little but will be delivered soon. Last update on Wayfair website "was item shipped from GA, delivery to be scheduled." Today August 5th, I get a message that the couch was lost in transit. How does a couch get lost in transit from GA to VA? Also they're asking if I can wait until Dec to get another couch ordered. How do they expect me to wait that long? Am I supposed to sit on the floor that long? So disappointed!!!!

I have worst experience with the Wayfair product delivery and their customer service. It so pathetic, I can explain it. First of all Wayfair doesn’t deliver product on time any time. They do always late delivery. Secondly, they do lots of mistakes when they do any transactions, that too customer needs to call them or call the customer service department to fix their problem. They will say sorry and apologize and finally they will do wrong again. Wayfair managers also doesn’t work. If you talk to any manager regarding of your problems or asking why I am not getting my item or product delivered, then Manager will say, "Send me an email. I will get back to you by tomorrow." But they will never get back to you.

I found the model and size I was looking for, at a very reasonable price. The quality is also very good. It requires assembly but the instructions are very clear and the task is straightforward. I was looking for a very special item since it is for an office with reduced space. Before buying it, I checked the furniture stores in my area and found that they do not carry armless couches. (One only model that I found was a lot more expensive than the one I bought at WayFair.) I had to call customer service for an issue related to delivery. I was very impressed by the quality of the customer service: talking to an actual person, DeVonne, who was very kind and helpful; a one of kind experience.

I finally got my bed set delivery after waiting almost 3 weeks. The delivery guys left my pallet in the middle of my driveway after stating they will leave it by the front door. Also Wayfair stated they will leave it by my front door. As I was not home, it started to rain and my packages all got wet when not covered in plastic. Finally assembled my furnitures and noticed scratches here and there. I also noticed shoes print on all my boxes as well. Upon making the order, the salesman stated he would remove the mirror from package and exchange it with slate for mattress support. Az'myne basically stated that I was wrong and they do not do that kind of deal. They offered me 10% coupon to try to shut me up. Customer is wrong? I only stated what the salesman stated upon order. This bed is nice otherwise but the headboard needs to be more sturdy.

I ordered a three-section sofa for our deck. The first two parts came reasonably easily, but the third was delayed and took close to a month. And then, one of the wood parts was broken. I called and they sent a replacement (two-three more weeks, and this was in the wrong color). Called again, and finally got the replacement as needed. This whole process took far too long. People in customer service were friendly and apologetic, but the shipping times were quite long.

Got delivery scheduled for a Saturday between 7-11am. Day of delivery get text message it's 6 stops away (nice), then 5 minutes later it changes to 3 days later. Call the "delivery partner" be on hold for 40 minutes, call Wayfair customers service, pick up after 5 mins on hold, tell them the problem and they call delivery partner, which called the wrong number and got no pickup then simply pushed the delivery 3 days later, no text message, no other notice. Had Wayfair reschedule to following Saturday (I can't wait on Tuesday, some of us work, surprisingly...). This took 28 minutes with wayfair dealing with the delivery company, meanwhile I'm still on hold with the delivery company. I wonder if they care at all.

The company (Wayfair) ended up refunded me for the gazebo. Which was nice and I would have given 5 stars but I should have not had to make phone call after phone call to get resolved.

We purchased a multipack of 3.5” center bar pulls for a dresser and chest. Every single one of them was about 1/16” off and one screw had to be screwed in crooked and bent. It was a horrible experience and made the job long and hard to get the second screw into the hole when it was off center. Yikes! Do not purchase these!

My Mom ordered some sofa and love seat covers. The first time they sent her the wrong cover she returned them and then they sent her the wrong size. The customer service rep. was rude. They horrible. They will not refund her money and charged her for the returns. It was like doll house furniture covering. Our family will not be returning to them for any orders. They need to pack up in the return package they sent to my Mom and charged her for and do something else.

So, the latest commercials with Kelly Clarkson feature an item she called a “multi-functional” table. It appears to go from level to multi-tiered. I was interested to find out more about this item only to find it is impossible to locate on their website. After many variations on search terms, I resorted to calling their CS number for help. Though Jeff was sympathetic, he could offer no additional help. My complaint… Why advertise an item on a national platform that is impossible to locate on the website? Surely they have an investment in the items they feature in their advertising. Why make it so hard to actually BUY the items being shown????

I have had a horrible experience ordering a dining set. I got a coupon in the mail about a month ago and decided to use it because I just moved. I spent a lot of time picking out a dining set. They wouldn't let me use the coupon because I was an existing customer. I had to contact them multiple times to get them to give me an equivalent discount code. I ordered the set, which was "on sale" only to see it go on a better sale right after I ordered for about $300 less. They would not honor that price when I asked. Then I received the wrong table. Receiving the set in the first place was a nightmare because, while I updated my address, you had to do that in multiple places in the profile and I didn't realize, so it went to a place I lived in 2 addresses and 5.5 years ago. I had to go 2 nights in a row and spend a fortune on Uber and Lyft rides and rely on the kindness of strangers.

After finding counter stools online at Wayfair they were out of stock. I submitted a request to receive an email when they were available again. They sent an email stating they were back in stock but there was a price increase. I ordered 6 stools at $27 each above original price. Two days later I saw they were the original price. I had not received the stools but they had shipped. They would not adjust the price for the $162 overcharge. I suggested maybe a Wayfair credit as I had more items to order. They would not. I WILL NEVER order from Wayfair again and I am telling friends and family about this UNFAIR practice.

I purchased a barn door with installation hardware kit. When it arrived some of the wood was missing and there was no hardware kit so I can't even install it. When I let them know they said that the description was wrong and they have since changed it to be 'barn door without installation kit'. I have never experienced such blatant false advertising from what I once considered to be a reputable company. I will never order from them again and I would advise anyone reading this to not support a company this corrupt when there are other options available and companies with integrity you can support instead.

We have ordered a patio table on 06/05/21 to enjoy outdoor meals this Summer. The table arrived damaged. When a replacement item has been ordered on 06/19/21, the company said they expect it in stock on 07/16/21 and to arrive on 07/22/21. No item has been shipped, no communication about it. When I called the customer service, they said it is now expected to arrive at the warehouse on 08/09/21 and delivered by 08/17/21. They can't promise that it will be delivered and all I hear is "we understand how you feel". There was zero communication about the status of the replacement and they have mismanaged the order which ruined our plans for Summer entertaining.

On Saturday, July 17th I placed an order for the above product with Wayfair. Since we had just moved, I had first gone in and changed my address to my new location. The credit card I used had the current billing address. I am not sure why Wayfair's system put in my old address as the shipping address. As soon as I received the confirmation email from Wayfair, I contacted them to rectify the issue. I was told I could not change the shipping address; I asked to cancel the order and I was told that I could not cancel the order either.

I loved Wayfair, bought a new house and decided to furnish it with Wayfair. Bought a dining room table that took a month to receive, partially. The delivery company didn't deliver the base, but reported that it was delivered. I called Wayfair and was told that I needed to call the delivery company. After throwing a fit on the phone, he said he would send them a message and they had to respond, but if they couldn't find the base - then we would have to get another one ordered. So I can wait another month.

Ordered a 6 piece king bedroom set on July 2nd and get confirmation that items will be delivered by July 12th. Ordered directly through their customer service as well, so these delivery dates were given by a representative. Part of my order arrives by the date. Missing two major items. Looking at the online portal they say status delivered. One of the items arrives late, other still missing. The late item that arrives has wrong pieces inside. Can't assemble. Customer service lets me know they can have replacement parts (dowels) maybe by July 28th. Cannot provide faster service, tracking or a case number. Just "you will get an email when it ships". 0/10 Experience with that. Apparently it will take nearly 3 weeks to get me a single packet of wood pieces.

Poor customer service from Wayfair. I received a defective furniture piece (I paid over $800) from Wayfair and they are not willing to replace furniture. They will allow a return but charge me for the return shipping? How does that seem fair that I have to pay return shipping for a defective piece of furniture? I would discourage customers from purchasing furniture from Wayfair -- the quality is questionable and their willingness to stand behind their products is also questionable.

I ordered nearly 5,000 dollars worth of garden furniture from Wayfair before I moved into my new house. One item was a swinging porch chair for about $200. By the time I moved in and got round to assembling it I realized that I would need a contractor to drill a hole in the roof of my porch with all kinds of potential unintended consequences. I never opened the box. By the time I realized this it was more than 30 days after delivery. Wayfair wouldn’t let me return it even for store credit. That’s very hard on the customer. Now I have to carry the cost and try to on sell it to someone or pay someone to remove it. I won’t deal with Wayfair again. They are ruthless.

DO NOT ORDER FROM WAYFAIR! You will pay more than other online retailers and receive not only broken pieces but the most laughable "customer service" in history. I paid for a desk that was not delivered on time (after paying additional shipping charges) and I received it in broken condition. Online means easy, right? Well, 5 phone calls later and 2 customer service reps, Sam and Erin, who call themselves supervisors but sound like robots. An apology is what I received in exchange for countless hours of lost time and a retailer incapable of proving what they claim. Oh! And their business office has called me 3 times in the last week to solicit more business from me - another robot who has not listened to the fact that my first - and only - experience with Wayfair was atrocious and not worth repeating. Buyer beware. Go to Home Depot - they have the same furniture for less and intelligent people who work for them.

It took me so much time to find the sofa that will fit in my new place. I placed an order at Wayfair and I paid for full delivery and waited for a month. I was excited about my new sofa. They called me to schedule my delivery for Sunday. I took the day off just to make sure I was home and waiting for them to show up. They show up. They didn't even look at my place. They just came to tell me that they are short staff and they won't be able to lift it and told me to reschedule. At first, I understood and I agreed to reschedule and try another day. They told me the only day they can reschedule for the second attempt will be on Sunday.

I purchased a couch for $685.00 and it was damaged when I received it in the box. Wayfair.com online offered a 20% discount on the damaged couch but the extent of the damage, it was not worth a 20% discount so I requested a replacement through Wayfair's automated service online (Or possibly, a substantial discount according to the value of a damaged merchandise). Wayfair.com directed me to talk to "account representative", Jacob. To add insult to the horrible customer experience, Jacob offered me a 15% discount. His offered was 5% less than Wayfair.com offered me through their automated service.

I was not impressed. The pictures look better than reality. My most disappointed is the quality of the dining table and chairs. It’s not a cheap purchase, I paid $1200. Nonetheless the wood looks very cheap, the finishing is very sloppy, with cracks everywhere at the bottom, see the photos attached. The chairs are not as comfortable. If I would choose again I would buy a cheaper dining table and will have better quality than I actually saw and regret now. After getting this dining set I decided not purchase anything else from Wayfair. Maybe other items are good but I would not recommend this dining set at this price, it’s very very overpriced.

I ordered a right facing sectional in March and was told it would be delivered around the end of the month. Upon receiving the sectional and assembling, I discovered I had received an incorrect part and so I called them to fix the problem. The customer service representative told me that the correct part would be sent to me as soon as possible (two and a half weeks). Once the replacement is finally delivered, I figure I would finally be able to complete my couch that had been sitting here, incomplete for weeks. To my surprise, they sent the same exact part. I call them for a replacement and they tell me that they are sending a whole new sectional because they couldn’t find the specific part anymore.

I received a wrong item. In returning this item, my communications included notifying Wayfair that I received the wrong item; getting item return procedures; and getting my refund. In every phase of this process, the representatives were prompt and courteous. Wayfair is a professional business and I will continue to do business with them.

I ordered a 3 piece living room set from Wayfair. The confirmation email and subsequent shipping emails confirmed that a couch, loveseat and chair were included. When I received the shipment it was minus a loveseat. I called Wayfair and the first person looked and said sorry that the loveseat was missed, and ordered a replacement. A week later I get an email from Wayfair saying the loveseat was not included in the set I ordered. I went to show them my confirmation and that is when I noticed that I did not have a static receipt of my order, I simply had a link that pointed back to Wayfair's servers and that it now showed only a 2 piece order, in fact ALL correspondence from Wayfair were just links back to files on their servers. This in fact allows them to change the order AFTER THE FACT!

I bought a bean bag for $149 and a k-cup holder for $30. They are charging me $357 and some change and an additional charge of $19.57. They are telling me that it adds up correctly. I am not a mathematical genius but I can do this math and it is incorrect! They refuse to return my money. I will NEVER shop at Wayfair again. They are crooks!

Worst customer service ever!! I placed an order of bed and dresser with full service assembly on phone, one of their so-called customer service representative helped me place the order and assured that the order is full service assembly for both the items. It was $119.99 extra for the full service assembly. On the day of delivery, 2 delivery guy comes in and deliver the order but do not do the assembly as they say it was not mentioned in the order that they are supposed to assemble. I called customer service and they say, "You only paid for assembly of dresser and not the bed." Why would anyone pay 120 ******* dollars just for a dresser? It was a mistake from their customer care's end.

The first shipment was lost after 5 weeks of being in transit. The second shipment came in two weeks and was missing the hardware and instructions to assemble. Although customer service representatives were helpful and pleasant, the whole experience was extremely frustrating. When I expressed my disappointment in the company and told them I would no longer be a customer, as this was the second time I had an issue with shipping, they were not interested in keeping me as a customer. She only said sorry you feel that way. WOW, I guess they don't need the business.

The customer service of Wayfair is horrible. I ordered a dining table that was supposed to be delivered within two weeks. They kept pushing the estimated delivery day further and, despite my many emails, they said there is nothing they can do about it. Ultimately, they cancel the order without even calling me or emailing before. Although I called them the next day, they said that there is nothing they can do about it. Save your time and money and opt for a more reliable provider!

I placed an order with Wayfair on July 7th, I called in to find out the delivery time frame and was told:

The simplest transaction with a retailer, one would have thought, would be to pay for a gift certificate and have it emailed as a gift to a recipient. Not so with Wayfair. The company has a limit on the value of a certificate (so two or more may be necessary). They promise to include the combined certificates in a single email but then fail to do so. They limit the number of characters permitted in an accompanying message (requiring substantial editing) but promise to send the certificates with the message the next day. Instead, they send the certificates in separate emails on the same day (even though their website says they will be mailed a month hence, which alone requires dealing with their customer service).

Bought a ceiling fan knowing I needed a downrod but hoped my current one would work. Was reassured that Wayfair said ON THE FAN PAGE they carried everything I needed. My current one (of course) did not work and I when I went back to the website for the fan, couldn't find any accessories listed other than generic remotes and smart sensors.

Wayfair charges more than any other website for the same products. Their delivery schedule is the worst, I am struggling with them to deliver my bed frame that I paid $130 extra to be delivered on July 6 as per their website when I placed my order on July 1, and still no tracking info. I spoke with their customer service who don’t know anything and they just have canned response and false info for when I am going to get my bed frame, I asked them to call the shipper and they refused, I even told them I am going to file a complaint and they said, "Do what you need to do, and we are supporting you." I can’t believe how tackled they are. It seems the product comes from China and that why so why I paid extra. Stay away of them.

I ordered a chair in May that was in stock according to the Wayfair website. The company didn't actually have the item and silently backordered it without informing me in any way. I only noticed in June when I was wondering why my chair hasn't arrived and logging into my account that the new delivery date was in July. I contacted Wayfair and they said that the website doesn't actually reflect the inventory status of the items accurately.

I have purchased many items from Wayfair over the years with no problems until last purchase. Received a 3 person Wakeman beach tent. I tried setting it up but instructions were useless. I'm no genius but not the dumbest kid on the block. Looked up return info. Boy was I surprised. Items must be returned unused and in original packaging. Was barely able to get it out of the box. No way to put it back in. Besides that had to pay for shipping. Should have had warning that 200 IQ and engineering degree needed to put together. In future will stick with Amazon and Walmart who have free returns.

Impossible to find out to actually return an item. Even if you make it that far, then you need to print the shipping label. Trash... if you have a FAQ on how to return...include the link that brings you to the returns!

Ordered bed with two nightstands. Delivery date: June 25. Then June 29. Then July 2 two of four boxes of the shipment arrive. The other two boxers are off the Fed Ex tracking radar and have been since June 28. Have called Wayfair at least seven times in the last week. No one can tell me anything. So I have no idea if and when I will get the rest of my order but they had no problem charging my credit card. I regret making this purchase and I have a feeling the nightmare is going to continue indefinitely.

I found a set of 3 bathroom vanities with sinks and mirrors for under $700, with individual prices for each piece. It turns out that the set is being counted as 3 pieces even though it's 5. Customer service refused to give me any kind of credit to make up for the misinformation. This company can afford to sell a few cheap things by outrageously pricing most things.

Wayfair has deceptive business… Wayfair has deceptive business practices and they are not a transparent company. They are not upfront with their clients and their website is misleading. They have items listed on their website that are not in stock and they let you place an order. If your item is out of stock you should not be able to place an order, very simple. They will charge you multiple times and if you do not catch it you are out of luck.

Wayfair is a horrible company with horrible customer service. Be careful ordering from them! You will not receive what was advertised! Then they will charge you outrageous return fees. That is how they make their money, not from satisfied customers. Everything I ordered was damaged, poor quality, not as advertised and not at all as pictured. When trying to return the garbage that was sent, you have to go through the rudest customer service and get charged for returns!!! Avoid Wayfair.

First time from Wayfair, I ordered a birdbath. The wrong birdbath was sent to me. That was after I sent a picture of their birdbath that I ordered. Second time I ordered a gable in January. Should have been delivered in March. When I called Wayfair in March they said that someone should have gotten in touch w/ me because the package was too heavy so it was sent back to the manufacturer - WHAT!!! Not sure why it could be sent back but not sent to me. Anyway, I reordered the gables and the estimate deliver was end of June. When I called them, they said that someone should have gotten in touch with me because the item was backordered. They got two chances, no more. I will never, ever order from Wayfair again. NEVER. EVER.

Bought a dresser from them. Missing parts. Missing the back of the dresser and barely poorly made with uneven items. Call customer service at Wayfair, sent them an email. Nothing was done on their end to rectify the situation. All they did was refer me to the manufacture. I didn’t buy it from the manufacture I bought it from Wayfair. They should look after me. Buyer beware. I’m closing my account with them. Never dealing with them again.

I have purchased many items from Wayfair in the past. Some were excellent products... a few didn't work out and I was issued a refund. I ordered a 3 piece rattan outdoor furniture set and it arrived in about 15 little pieces with many screws, poor directions and several cheap tools. After 3 hours struggling to put in two screws, I called Wayfair. They refused any refund and instructed me to box up the items for return. That would have been an all day task, and doubtful I could have found boxes to fit these large items. I am dumping this furniture set in a dumpster and will never purchase from Wayfair again.

Nightmare! I ordered 3 barstools and changed my mind same day because it looked like there were only 2 stools available. I thought I had canceled the order. But then noticed it was listed as 3 separate orders. When I tried to cancel the other 2 same day I got a message that items could not be canceled. When I called Wayfair they said they could not cancel. These items were “open box” items so not returnable either.

We ordered online from Wayfair in part because we are unable to carry heavy furniture upstairs to our 2nd floor apartment. After Wayfair suddenly changed the delivery date from next week to today, a 100° day in Washington, we found three 70-pound boxes left downstairs. Our item was not delivered, it was abandoned and we were not informed at any point. We had to get help. Wayfair provides unprofessional service, quality of delivery not guaranteed in spite of the cost.

I was having trouble with getting replacement parts but I ended up getting great follow up. I ended up finding missing pieces hidden under my cabinet - once I flipped it it was there. I love my piece.

The absolute worst customer service I have ever had the displeasure of dealing with. I requested order cancellation within 1 minute of placing my order as I found a better product at a better price and I was told NO!!! "You can't cancel your order since it has already shipped." That was 4 days ago and FedEx told me they still haven't received the package to ship it. I asked customer service again to cancel and recall the shipping label which they said is impossible since it already shipped - REMEMBER... FedEx says they don't physically have the item yet.... WAYFAIR SUCKS, they won't even offer a prepaid return label, they said I can return the unwanted item at my own expense. What a bunch of shiesters.

I order 8k of stuff from Wayfair and now I see 3 charges, one for 8k, 6k and another for 5k. How do you charge 11k more than my total order and then tell me that the charges were already cancelled. ** are you charging me all of that to begin with??? The supervisor gets on the line and starts to tell me some ** story about this and that, all I want to know is why you're overcharging my card 11k???? Answer that. She told me that they just reserved it and that the funds are still in my account... like I'm stupid. Maam the money is out of my account altogether and whether or not it is on reserve doesn't damn matter when you have taken 11k above and beyond my total order. I want my money back in my account today. This is totally unacceptable.

I placed an order for curtains on 1/16/21 and in March my account showed the item was backordered until 6/27/21. I was unhappy because I really wanted the curtains. I called customer service in May to check on the order and was assured that it was still a go but had not yet been received by the company from an overseas vendor but due to covid, etc., etc. Today I see on the account that the order has been canceled!

PSA: Do NOT order from WAYFAIR. They charge an exorbitant amount of money if you want to return items. The experience of online shopping is that you generally get free returns since you cannot see the item first-hand until it arrives, unless you already know the exact item you’re getting. It took 3 weeks for them to get my order to me, and now they are charging me a $100 return fee! STAY AWAY FROM WAYFAIR. (I love that their name contradicts their business practices!??)

I am very happy with my Jearey cantilever patio umbrella. It allows me to move the umbrella quite easily as the sun moves. I was able to assemble the umbrella on my pool deck without any help. The directions were easy to understand and the pictures of each step were helpful. My guests inquired about where I bought the umbrella. I have nine grandchildren with delicate skin. They all gathered in the shade of the umbrella when they swam. I highly recommend this company.

I have been purchasing from Wayfair for a while, and to be honest, I liked them until today. I called to see if there is any solution for my sofa that I purchased two years ago, but it starts cracking just after one year. I have not purchased the warranty because it was already pricey for me. I have called them a couple of months ago and asked them if they would offer me another piece at a lower price since I have the chaise still good. They asked me to call GOLD SPARROW. I have called them, and they said, "Since you bought from Wayfair, we can't do anything; we are just a distribution party here."

We recently purchased 2 night tables from Wayfair. The online description did not have the manufacturer's name and they were advertised as being on sale. When we received them, we got the manufacturer's name and discovered that they were broadly available and overpriced by more than 50%. When we called, we were told that it was our problem. I would never buy from or recommend Wayfair to anyone.

I ordered the desk chair for my daughter with two days delivery- to be delivered on 8 of June 2021. Today is 19 of June and we have not received the chair. There is no tracking information and customer service replies that the item is ready to be loaded on the truck. Asked to cancel the order because of the delay- they said not possible because tracking number was generated. Wayfair- never again.

So many options to choose from at Wayfair you would think they would have the customer experience at heart, and service teams very dialed in. That is unfortunately not the case. Perhaps the fact that they are a dropship company allows them to believe and model that the individual customer is not important and their responsibility is as a middle man.

On May 29, 2021 I made an online order with Wayfair for a 19 Draw Chest for $629.99. The item was shipped out and lost by FedEx. Every day or other day I would get info from FedEx stating it would be delivered, this took place 4 times. I spoke with FedEx agents a few times before contacting Wayfair. Once I contacted Wayfair, the customer service reps that were willing to help me could not due to Wayfair placing my business acct with their Resolutions Dept based on previous orders where they missed the mark & I left reviews.

Updated on 07/07/2021: To make a long story short.. I ordered a couch through Wayfair. Canceled my order. They told me they couldn't cancel it. They had to call the warehouse and rush the shipping. I had to wait until I received the couch then pay for shipping to return the couch in order to get my refund. First of all they hadn't even pulled the couch off the shelf yet in the warehouse so there's no reason they couldn't cancel my order right then and there. I finally received the couch a month after I initially ordered it. I paid for shipping. Got confirmation of it being delivered to Wayfair on June 29th. However in the meantime, Wayfair illegally charged my debit card in the amount of $473 on June 22nd. I called my bank and Wayfair. My bank said Wayfair had withdrawn the $473 but were refunding it.

Upon thorough review, it appears that others have posted about this before, but I would like to reiterate that Wayfair isn't being forthcoming when making the claim to their prospective customers that they will offer free returns on faulty items. After the product has been misrepresented or is faulty, Wayfair still holds the customer responsible for the shipping cost(s) on the returned item, and then makes certain the customer is not able to leave a review on both the product and the company's careless and thoughtless tactics. Once the company learns that the customer is not happy with the product and wants to return the item, Wayfair disables the "leave a review" option to the customer. This is a big manipulative smokescreen on their part and very sneaky/dishonest. This was my first and last time placing an order with this company; Wayfair has treated my entire transaction very deceptively and desperately in its attempt to protect its bottom line: Profit.

I ordered a fairly expensive bathroom vanity for delivery. The item was badly damaged in several places. I called immediately. I got a refund but was told to donate the item to charity. It's completely unusable; no charity will want it. Now I will have to pay hundreds of dollars to have it hauled away by a junk company. They cite a company policy that says if you do not like an item you have to pay to give it back. In this case it's not that I don't like it. It came badly damaged. Their point is that it's my choice not to keep their badly damaged item. And they actually want charities to bear the burden of their damaged goods. Apart from that, their delivery partner did not follow the Covid rules they emailed me.

So I ordered a bed on May 31 and it shipped a few days later. It said it would be delivered June 12 between 7am to 11 am. So on June 12 the driver called me at 7:10 am to let me know they were 30 mins away but I missed the call. They attempted delivery at 7:52 am and I called wayfair at 7:56 am to let them know I had been home and although I missed the call no one knocked on my door. The wayfair representative said she would call me back she was going to reach out to them to see where they were and if they could bring my bed back upstairs because I was home or if I needed to reschedule. I was baffled because I didn’t understand how can you say you attempted delivery at 7:52 am and at 7:56 am I’m calling wayfair. So how did you get my bed back downstairs in 4 mins from the 6 flr.

I have been a long time customer of Wayfair. In the past I have found their products adequate and service quick. I have had no problems navigating their website. So when I was presented with this problem I was very surprised to find how difficult it was to voice a problem or complaint short of what was presented on the "approved" complaint or problem list.

Placed order on March 18, 2021, estimated delivery March 26,2021. Wayfair email postponed delivery, delivery never came, April 6, 2021 another postponement, so I cancelled order. On April 23, 2021 email came that order was delivered by FedEx (FALSE !) so Wayfair said it could still take 6 days even if it said "Delivered"! Wayfair would not put a stop on the order, they would refund me the money paid! They were going to force me to get the delivery then return it! The delivery NEVER came in! Two months later they are still NOT refunding my hard-earned money, these people are crooks and I will write posts everywhere I can!! Do Not Buy From Wayfair, Buy from Amazon or Walmart and many others, Wayfair is Way-Unfair!!!! Crooks!!!!

Cheap and poor quality. Terrible customer service. We were on the line with some of your representatives and no one was able to help us. We bought a bed frame for that broke after a month!!! You're stealing money from people and it's just a robbery in daylight! I allow myself to post on all social media for everyone just not to purchase your cheap and low quality products and certainly not to trust your service! shame on you! We are left with a terrible bed frame in the meantime because you do not have a good solution for us.

I have ordered various products from Wayfair, including furniture- using their installation services, bedding, bathroom faucets, and more. I am so pleased with everything, as products are Exactly as depicted on website. Delivery is usually early, but updated almost daily. Customer service is the best I have ever had. Now Wayfair is the first place I go to if I need something.

I ordered a rug from Wayfair last month. When the item arrived it was the wrong rug, or a poor substitute for what I expected. When I reached out to Wayfair to return the item I was told I needed to pay for the return shipping. If I had ordered something and decided I did not like it, then the onus is on me. However, I was sent something that I did not order and now am expected to pay a return fee. Not only that, I had to drive a total of an hour to find a FedEx to send the rug back to Wayfair. If I was able to share the pictures of what I ordered and what I received I would. There is actually a similar review on Wayfair with the same complaint. However, I am unable to write a review. That option has been removed from my account. I have emailed and asked for the contact of the individual I may speak with regard to this complaint. I have ordered before from Wayfair and had no issue and have recommended them, but this time the situation is unacceptable.

Please save your money and spare yourself time and a headache. DO NOT, I repeat DO NOT use Wayfair. I ordered a sectional April 9 and they delivered 2 chaises and an ottoman in error. May 7 the sofa part to the sectional was shipped. Today they re-attempted to deliver the same duplicate chaise. When I asked "Cindy" to transfer me to the executive offices and/or to the CEOs office in a stern manner, her voice literally shook as she expressed she didn't know who that was. How do you work for a large company and not know who the CEO is? I asked to speak to her manager "Rod" and she said he's refusing to take the call. I am still waiting to receive the sectional to my sofa since April. This is appalling and never again will I buy from Wayfair.

Yesterday I found on the Wayfair website a recliner I wanted to purchase. It was on "clearance", marked down from $499.99 to $177.99. A really good buy. It was available in grey ONLY, there were NO other choices when I clicked on the item to put in my cart. However, when I selected the item, the price went from the advertised $177.99 to $509.99!! I actually called Wayfair to try and get a resolution but I was told the "advertised" price of $177.99 was a computer glitch....yes, you read that right....a computer glitch, and if I wanted to purchase this recliner the price was $509.99. That was yesterday, and today, the website STILL HAS the recliner listed as a clearance item for $177.99!!!

I ordered the Zayne Standard Bed for my bedroom a week ago from Wayfair and I'm actually realizing that how it feels to sleep on a high quality bed. My sleep is turned out to be healthy and a lot easier than before. There's no irritating sounds that old used beds make. Moreover the design is so attractive it is perfectly blended with my room's colour and design.

Minutes after I placed my order I tried to cancel it online but could not. I called customer service & was told they would put in a request to cancel but could not guarantee it. They replied that my order may have already shipped. I replied that it’s not possible since my order was just placed less than 5 minutes ago. Her reply was that we are known for having very fast shipping. I have since spoken with 2 supervisors & got nowhere with them. Wayfair charged my credit card the minute I entered my card number before the item was shipped. I have written 3 emails to customer service none have answered. I opened a dispute with American Express due to their total lack of customer service. I will continue to do my online business with Amazon. Never had a problem with them.

Over the years Wayfair's quality has become comparable to Amazon who resells used and damaged items. This time when I asked for a refund they asked for photos which I provided and then wants the $10 item returned. I have returned via UPS and Canada Post in the past since their depot is local but they have refused to accommodate me even though there is no Fedex in my area. If I had done the return online myself I would have had the option but they claim "this particular item" has to be returned via fedex. WARNING they are overpriced, the quality for the most part is usually disappointing and now they make it difficult for someone with a disability to return their damaged item.

First purchase ever from Wayfair and it has been BY FAR the worst overall experience I have ever had with any purchase, anywhere. It started when I purchased a $2100 gazebo. First problem was the shipping, it was scheduled to arrive about 2 weeks after purchase. When it arrived it was one 250lb box which seemed weird for a 13x15 gazebo that according to the order had a shipping weight of 550lb. When I pointed this out to the delivery team they said "nope, order only showed 1 box". So I contacted customer service to verify and got the same response, all the wood, metal hardware, and roofing panels were somehow magically stuffed into this one box. Oooook.

Everything they sell is overpriced poor quality items. They probably do thousands of % of margin on their sales. They have 0 customer service, that can range from not answering you to being complete **. You can't see anything you're getting, and yet they make it impossible for you to return anything, even if it wasn't as advertised. They make you pay shipping to return it, which can to go up to 100$ for furniture. And you can be certain that your item will at the very least be not in perfect condition even if new.

We ordered a bookshelf and entertainment center through Wayfair. The bookshelf came with a hole cleanly through one of the shelves. We requested a replacement part. The replacement part took around 2 weeks (a new bookshelf would have come sooner, oddly). The replacement shelf box was heavily damaged again, but the shelf had no visible damage.

On the Wayfair website, If you start the return process for a product you purchased, the website removes the "Write a Review" button. If you haven't purchased a product, the "Write a Review" button doesn't appear at all. It seems that only those who order and keep the products can review them. Through this practice, the site filters out anyone returning a product who would want to review it. Presumably, those who keep the products are satisfied, which in turn leads toward more positive reviews on the site. In contrast, those who choose to return the product do so because of some problem with the product, which they can't mention in a review. This is deceptive filtering.

I have purchased an item that is broken (within 5 months) and requested a new item. The item is no longer available, so I was given option of store credit or issue funds back to the card purchased from. I explained the card purchased from is a debit card connected to a closed account, so they issued a store credit, for which I received a confirmation email. Somehow, the credit was still issued back to the card and they refuse to do anything about it, telling me to contact the bank to fix it, instead of issuing a credit. So now I have a broken item and am being told to buy a new one out of pocket. Absolute worth customer service. Do not used Wayfair, not worth the headache.

Wayfair HORRIBLE assembly service from Handy by Walmart. Rescheduled for the fourth time after 3 no shows at a house we don’t live in. They keep saying that the “professional” will show up, but they don’t. Completely unreliable and nonexistent customer service. :-(

I ordered a GE washer/dryer combo from Wayfair. The price was comparable to other places but the delivery was supposed to be faster. The first time the appliance was delivered it was scratched and dented. The delivery company offered me a $75 credit on a $1500 item. I waited a week for the second delivery and at 7pm I called the delivery company who told me the truck had broken down in the morning and I hadn't answered their call. Not true. My phone showed no call. I was told that I had to wait 2 more weeks but negotiated it down to 1 week. Wayfair was very apologetic but said they had no control over GE deliveries.

I purchased a table and chairs from Wayfair on 4/11/2021 with a projected delivery date of 4/23/2021. I received the chairs via Fedex quite quickly, the table on the other hand didn't show by the expected date. When I reached out to customer service, they reissued the order in hopes to get it out quickly and then the order just sat... for days... Fast forward to 5/8/2021, I've had enough of the inaction, I reached out to wayfair to cancel the order and get a refund. They refunded the table no problem (just the total waste of my time, but I guess that doesn't cost them, so who cares, right?) but the chairs on the other hand had already been assembled, and they refused delivery of them.

I purchased a lift chair for my father who has a broken hip and REQUIRES a lift chair to function and to heal properly. I verified with Wayfair that the chair was in stock and would arrive at my house on the promised ship date before I placed the order. I felt confident Wayfair was on top of it. I placed the order and the chair was to be delivered yesterday, May 3, 2021. I paid for expedited shipping to make SURE the chair would be here.

I purchased kitchen stools online and several days later received an email from Wayfair that the price was reduced by $82. When I contacted Wayfair to receive the difference it was denied and that I would have to return the stools and repurchase the item. Terrible customer service. I would never purchase from them again. Any other store would have provided the difference within the 30-day period.

I ordered an adjustable sofa from Wayfair for $389, while still waiting for delivery, the price of the item dropped to $289. I called Wayfair and asked them to do a price adjustment since I haven't received the item yet. They said they don't do that and it was against their policy. I was shocked because all their comparators do price adjustment when item goes on sale within 30 days. Customer service rep recommended to cancel item and for me to reorder it, she placed me on hold for 30 minutes then hung up. I got an email confirmation that the item was canceled but I was charged $160 handling fees, rep never mentioned that there is a fee. Just horrible experience, I'm going to delete my account and will tell all my family and friends about the bad experience.

I wish I read the reviews before I purchased from Wayfair. It seems that they delay shipping of the furniture to everyone. My story is a bit different. I had my outdoor furniture delivered to me only to be taken away stating that it was damaged, They did not even give me a choice to accept it or to decline the merchandise. When I called Wayfair letting them know what happened, they told me that they cannot tell the truck to come back because they were on route to other deliveries. Mind you that we called right away, it was not even 15 minutes. We spoke to a manager by the name Sue and she re scheduled the delivery for the 21st of April.

I called back the next morning. Wayfair reversed the charge.

I bought a white nightstand with wicker baskets in it from Wayfair. The product description is deceptive. It tricks the buyer into thinking there are solid shelves under the baskets. The photos conceal this by not showing what's actually beneath the baskets. There's a question in the questions section, "Are there shelves under the baskets?" to which the answer is, "yes, there are shelves." No there are not. The baskets sit on only about a 3/4 inch frame on the sides and front. They do not slide in and out easily as they would if they were on a solid and complete shelf. They are extremely cumbersome to operate and are essentially useless because they're so hard to open and close. I am extremely disappointed and feel as though I was duped because the product description didn't tell the whole story.

Tried to order an outdoor patio set that was priced at a very good deal, only to have Wayfair turn around a day later and say there was a pricing error and a refund was coming. No attempt at offering a credit, honoring the advertised price as required in certain states, or anything other than expect a refund “shortly”. We’ve ordered multiple items for our home from them but will definitely be avoiding them in the future.

I ordered and was charged $2K for patio furniture and delivery date came and went and when I called for status was given run around. Reordered and in one day status had been pushed out over 3 months with no guarantee. I will never waste my time with this company and I hope I don't have to wait for a refund which was charged over 2 months ago. Use this company and you will be disappointed. Went to Home Depot and got service and products quickly.

It seems to be a common theme regarding appliances - I ordered a dishwasher on a Sunday, the site said that delivery would not be available for a month, so I cancelled within an hour. They charged my bank account - I asked for a cancellation and refund, I keep getting the runaround and am still out a substantial amount of money. Unfortunately, I will have to raise this legally if it is not resolved within a few days - if anyone needs legal assistance as this is a widespread issue - please let me know - I am happy to have my attorney speak with you.

If I could put zero stars I would! Out of all the online companies I’ve ever shopped on this one is by far the worst! I will never ever shop here again. I will never recommend any of my friends, families, or strangers to shop here as well. This will be the first and last time I shop here. They are so unprofessional and do not care about their customers. We are a game to them and our time to them means nothing. I ordered a bed frame back in November and was told I would get it by the end of December due to delays from Covid.

When I ordered a rug it said it would arrive around mid-April. After that passed I looked at my order and it said the item was now back ordered. I contacted Wayfair and was told I have to wait another 2 months for it. They never informed me of the delay, and it feels like they didn’t plan to either; I found out because I called. They have my money, at least they could have let me know. No compensation, nothing. This is NOT customer service; it’s treating your customer like dirt.

I recently purchased a sectional sofa with ottoman from Wayfair. I financed the purchase through Affirm. The sofa took a month to arrive, and when it finally came I received two chase lounges, and an ottoman. No sofa for the lounge. I’ve been calling Wayfair every day to try and get this straightened out. Finally I’m told I will be getting the sofa part that I’m missing. Right after I hang up the phone I get a notification that Wayfair has tried to charge my affirm account with the full price of the sofa that I have already purchased but haven’t received all the parts too. It was declined because I used a virtual card for my original order.

I requested a cancellation within HOURS of placing an order on a weekend, and the company decided not to honor it. Their return policy indicates a fee but does not specify HOW MUCH (dollar, percentage, etc). After refusing delivery, I was charged over 25%!!!! (I have never heard of any company charging over 15% MAX). When I spoke to a representative immediately after cancellation, I was told that my "best option" was to refund/refuse delivery. She had every opportunity to inform me of the pleasant 25%+ fee involved, but decided to be unethical instead.

I ordered a swing set scheduled to arrive in 3-4 weeks. Few days later I requested to cancel my order. 3 days later they denied the request then shipped it. Now I have to take over 100lb item to Fedex.

Chair is very comfortable and well built. Wayfair website was easy to fill out. Product information was very useful and help me make the decision to purchase two chairs. Assembly of the chairs was informative and easy to follow.

I got a Wayfair gift card. I bought an appliance as a gift. Found out it won't work in my house. I cancelled the purchase 2 hours later, same day, before shipping. The next day it still showed uncancelled. No "decision email" in my inbox. Called cust Serv. They said it wasn't eligible for cancellation and to reroute back to them after it ships. So I did that, and they charged me $48 restocking fee! They would not allow me to cancel before shipping so they could make money on fees. If you order something, they will get their $ even if you cancel immediately. I resent that I have to give them more money, but it's a gift card, so they technically already have been paid. Stay far away from this company.

I ordered a uplifting recliner with heat and massage for my 86yr old father. He had a hard time getting up from his old recliner, so this new one was needed. I received the new recliner and set it up in his room today. He is thrilled that he can get out of it on his own! It brought him comfort knowing he doesn't have to wait for someone to help him. It is so comfortable and easy to assemble, I am about to order another one for him in the living room! He has his Independence back and I have a healing back....Thank you.

I ordered from Wayfair. Same day I sent an email saying I found a better price somewhere else, they answer that it is already shipped and that they can not refund me the difference so they suggest me to let them know when it arrives to ship it back to them. I answered them that I have a small car and the boxes will not fit my car to bring to post Canada. So I asked if I can refuse the shipping at the door, and they never answered me, during 4 days I sent them email to please have an answer. They never answered me.

I placed an order on January 12, 2021, for a living room set. I have been given the runaround on the delivery date since the beginning. They postponed it four times and told me in February that it was never ordered. I have never had such a horrifying experience. When they told me I should expect my furniture to come within three weeks, I gave my sofa and loveseat away, and I have been without a living room for four months now. It is a disgrace. They have apologized countless times. I am sure one cares about apologies. The light constantly about why the order hasn't arrived yet.

Love the furniture I bought from Wayfair, but incredibly disappointed with the service received from their customer care team. Will not be buying again and discourage others from doing so too. When needing a specific delivery location due to the package size, being out of town at the time of delivery, and having chronic back pain so being unable to move the packages myself, they recommended I contact the carrier to request specific delivery instructions. That’s fair, but when Fedex delivered two 65 lb packages blocking my front door despite doing everything correct on my side, they not only didn’t help or assume responsibility - they ignored me completely. Atrocious service.

I bought a recliner. It came packed in a box but when we tried to put it together all of the cushions were only velcroed on. This was supposed to be a recliner to hold a 500 lb capacity and it was built for a teenager. I sent it back and had to place 10 different calls to get proper credit and still ended up having to pay $100 when this should have been negligible to me. The return fee was hidden but I was verbally told there would be no return fee. The product was horrible in the service was horrible and I will never again do business with Wayfair.

I receive online deliveries once a month and Wayfair's contracting of AMJ Campbell Home Delivery Service is the worst I have ever experienced. These guys into my driveway and ignore the sign posting and direction to take around to the side walkway. Instead they propped up a 60" x 84" box weighing 160 lbs up against my window and blocking my front walkway to get into the house. We have no special equipment to move this huge delivery out of the way. My wife and I with a combined age of 126 years are expected to move it now. Perhaps I should call up Amazon delivery to move the box to the same location they do each and every time? BTW, if they followed the sign around the side there was two $20 bills as a tip to prop it against that wall. The money was still there when I arrived to see this disaster later.

I ordered 55L locking lid storage containers from Wayfair and liked the product that arrived but it was the wrong size (33 L, I think). Because I liked what I received (just too small), I ordered again thinking it was just a warehouse error, never anticipating it would happen over and over.... But it did. Wayfair would ship the wrong size containers; when I received them, I contacted Wayfair. I sent photos of the exterior of the item box, showing the item number (which was always wrong). I took photos of the containers with a tape measure showing in the photo, showing the exact size of the containers received. I did this several times, and was always told by Customer Service to keep the wrong merchandise received or give it away or donate them, they did not want the items back, UNLESS I was not requested to return them within two weeks.

In December 2020 I purchased this product, I liked it, liked the price. It was supposed to be delivered within 10 days. I checked back on the website, delivery date has been changed to mid-March. Mid-March came and went, no product. Wayfair changed the date to April 9th. I wrote to Customer service as the date is approaching, they confirmed delivery of April 9th telling me that the ship arrives on March 30th. Today (Apr. 1st) I get an email that the product is not available and they canceled my order. They kept my money for over 3 months interest free. They KNEW that the product was not available. Why would they keep me hanging like this? This is a terrible company. I will never do business with them (as most of their products are overpriced anyway) and I recommend that you don't do business with them either if you do not want to be disappointed.

The office chair I searched for was one made in the USA. Wayfair's listing for this device stated that the chair was "Made in the USA of imported materials". This is a lie, as the items to be assembled that arrived all had the "Made in China" statement on them, and the box that the chair came in had a UPC code with Chinese letters. A call to Wayfair about this resulted in an apology, but they stood behind the claims made by the manufacturer. They are assisting in counterfeit goods being shipping and sold in the country.

Of the eight times I have ordered from Wayfair, four have had significant problems. Two of the four were similar, in that they involve square footage descriptions on the website that turned out to be seriously inaccurate upon delivery. When I pointed out the discrepancies to Customer Service, they refused to acknowledge the problem (indicating they believed the website description to be right), but also refused to honor the square footage listed on the website.

Ordered an item, it was not going to work after a second opinion. Canceled item BEFORE it shipped and still got charged a shipping fee. I was informed even after 5 mins of an order being placed and you cancel, they will charge you a shipping fee. Don't order from these people, they will rip you off with fees if you change your mind. Interior designer angry and will no longer shop with them for myself or my customers.

I placed an order weeks ago for a dining set. They contacted me saying there was a problem with their system, and on their side, it was processed as a tabletop. In my account shows as table set and I paid for that and they want me to pay more for what I already ordered and paid. I asked to fulfill the order I legitimately place and they refused to do so. I ordered 10k worth of product with my business account but I would never spend a cent on their site again!

Purchased expensive light fixture for new construction. When electrician open box it was broken beyond repair. I had to pay electrician for nothing. Company refused to pay for my expenses and went so far to charge me 40$ for expedited shipment of replacement. Employees extremely rude, no manners. Will never ever purchase anything from those criminals.

I placed this order on March 11. I decided to cancel the item on March 18 because it was taking too long to ship. I was notified on March 23 the order cannot be cancelled, even though it hasn’t yet shipped and only today received a tracking number. I spoke with a woman today from Wayfair who informed me the item cannot be cancelled and I will incur all charges to return the item. She refused to let me speak to a supervisor and refused to help in any way. I have spent a lot of money with this company, but will never shop there again and will be deleting the app.

I purchased a trellis online from Wayfair on Saturday, on Sunday 24 hrs later I changed my mind and canceled my order and received an email that my cancellation was pending. On Monday early I received another email telling me that they couldn’t cancel my order, I checked online it wasn’t sent yet and today Tuesday it still hasn’t been sent, and not expected to my house until Friday at the earliest, but Wayfair said they couldn’t cancel my order, I was told, you can return it to us after you receive it, (at my shipping cost of course) but within 24 hrs I couldn’t cancel this order and receive a refund. I’ll return it when I receive it and wait for my refund, thankfully it’s under $40.00. But I’ll never do business with them again, or recommend this business to anyone.

After talking with the delivery people on the phone, they were confused as to where we lived?! I tried to direct them over the phone, but they asked if I could come and meet them. I drove up to the front of our campus where I found the driver asleep, and the other two 'busy' on their phones. I alerted their attention and they followed my vehicle to our apartment home. They parked their delivery truck alongside the road and opened the back, presumable to retrieve my item. After ten minutes, they shut their truck doors, and drove away, with no explanation. I tried calling the driver but he never picked up. I then received an email stating that my item was delivered. After an afternoon of phone tag, my item is now not being delivered until Friday, five days from now. What in the world?! The item cost over $700 and THIS is how Wayfair treats its customers?! Just an 'apology'?? This will be the last time I ever shop from Wayfair. A terrible customer experience.

Ordered a bookcase from Wayfair. Site did not indicate item was on backorder, or I would not have ordered. Due to deliver 3/17. Did not arrive. Checked order and saw it now shows on backorder. Cancelled the order. Wayfair now says I can’t cancel the order because it is “in process”. To be clear, it has NOT shipped. It is now going to cost me to ship it back, or more if I refuse shipment. Again, this has not shipped yet. Who does business like this?? TERRIBLE CUSTOMER SERVICE. SAVE YOURSELF THE AGGRAVATION.

I'll Start off with the basics. I just graduated college, got myself a big girl apartment. And decided that adults eat at tables not cardboard moving boxes. I scoured the internet for what felt like forever before I found the most perfect table from Wayfair. I had never ordered from Wayfair before but I always heard good things. I knew that ordering a big table might take a while but was pleasantly surprised to see that if I place my order on January 30th it was estimated to be delivered by February 6th. (This is asking Covid and crazy weather times). I placed the order and it even shipped out on February 1st. Things were great. I threw away my cardboard box and ordered some chairs to match my table. Chairs arrived but my table got delayed to Feb 19th. Totally understandable.

I have been waiting almost a month for the bed I ordered sleeping on the floor and somehow this is acceptable. I then call what Wayfair considers customer service and get an condescending so called supervisor that gets into a full blown argument with me. With a smug attitude and has the audacity to tell me she is good at her customer service job while she provides piss-poor customer service and no solution. Then she proceeds to ask me for a solution, as if that is my job, and give her one in vain because her goal wasn't to fix the problem but to win an argument with me and be "right". No bed after a month but Wayfair says I should be grateful they gave me a full refund. I would go with another company at all costs especially if you want any type of reliability.

I had heard good and bad things about Wayfair, but it truly is awful. I ordered a desk specifically because it said it was in stock, then five days after I ordered they proceeded to tell me it was backordered and have now pushed the date back three separate times. I emailed customer service asking for help, since I had ordered the desk when it was in stock and got a rude and extremely unhelpful reply back. They give no options and no help, basically tell you to cancel the order or see what happens.

Waited all day 3/13/21 for a delivery of a set of living room furniture. Had help with me all day to bring all the furniture when it was delivered from 8am to 5pm. The window of time they gave me. The delivery person never showed up, no phone call, no nothing, total waste of our day. It wasn't till I contacted Wayfair to find out the delivery guys went back to warehouse and left. Your customer service had not idea why they didn't show up. They gave me the email address of the manager for delivery, I emailed him on 3/14/21, 3/15/21,3/16/21 and have never received a return email or call from Mr. **.

On Nov. 10, 2020 I placed an order on Wayfair for a sofa and loveseat. I spent a lot of time and effort in selecting them and what I wanted was not sold anywhere else. Money really wasn't an option. I was told it would not arrive until Jan. 11th. On Jan. 11th, I went online and it now had a status of "Backordered" and the delivery date changed to March 8th! I was disappointed, but I also understood this as many things have been effected by the pandemic.

The worst service! Wayfair Canada sent me the wrong furniture and made me pay for return. Also, had the audacity to take money from my bank account twice without my authorization, having my bank locking my bank account.

The Wayfair website clearly stated that an item was “IN STOCK”. I placed my order, my credit card was charged. Two weeks later, Wayfair sent an email stating “Hi, Unfortunately, we’ve had to cancel an item from your order because it was unexpectedly discontinued.” Excuse me—that doesn’t sound anything like “IN STOCK” as shown on the Wayfair website when I placed my order. Clearly, inventory management is nonexistent at Wayfair. Why would they sell a product they don’t have? $$$$ Wayfair got to use several hundred dollars of my money for free for two weeks. It’s called float. When I placed my order, Wayfair had my money & I stopped shopping. Convenient for Wayfair, not so much for me, the consumer. Not a fan.

I ordered something with the help of a Wayfair associate. She took my order which was an object for my sister's 92 birthday. She resides in a nursing home. I gave the person who took my order the complete address (as I had it) of my sister's residence in Maitland, Fl. I tried to correct the mistake in the address; to no avail. Then I tried to CANCEL the order. The order was placed on the afternoon of March 4; I tried to cancel the order on the SAME DATE. The computer advised that it would "take some time." (Thinking?) On Friday, March 5 Wayfair, through email) advised that the item couldn't be cancelled "It had already shipped." My sister allegedly would receive it by Wed. March 10..!!

I purchased two lamps that were on closeout at a certain price. I foolishly didn't pay attention to the price when the order went through. When I checked the invoice the next day, they were $45 higher, EACH. It was a "my word against your word". They said that price was only in effect the day after, and would not honor that price. They said they don't "price match". I told them I didn't want a price match, I wanted them to honor the price that was shown on their site. They said that wasn't the price shown. But I know it was. The very reason I bought them was because I saw that it said closeout, and there was only 2 left. I had been watching them for a bit. But they wouldn't adjust the price. I will be sending them back once received. This is a completely dishonest company.

Purchased 2 of same items then a few hours later realized items won't work so tried cancelling online per account link. Received an email apologizing that order was unable to be cancelled. Immediately called Wayfair Customer Service Department since order not even been placed 10 hours and was refused a cancelation (order was still showing in processing). When said I would just go ahead and refuse items was told by rep that I would be charged for that! I said it hadn't even been 24 hours since placing the order and rep said there's a 5 minute cancellation window! I do not recall seeing such anywhere on order page or on their website. Horrible business practices and will not be doing business with them again! Buyers beware!!!!

I ordered this table on 12/21/20, and I received a refund on 02/23/21. In between, there have been 4 broken glass tops that never made it to my house and 1 glass top that finally made it to my house but was shattered in the box! Yes, I went through this FIVE separate times! The table comes in three separate boxes with the two legs in one box, the base in a second box and the glass top in the third box.

My experience with Wayfair and overstock are woeful. Products came broke and they don’t want to fix unless you get a lawyer involved. Credit cards you never finish paying because if you don’t pay the promotion on time they add it to your balance so you keep paying interest and never finish. I close all my accounts and never will shop with them again. I don’t recommend unless you want a headache.

For the second time now I have attempted to cancel an order very shortly after it was placed and almost 2 weeks out from the shipping date. Once again I received a notification that the order was unable to be canceled because it was being prepared for shipment. This means however, that I would have to pay a return fee for an item I tried to not have delivered in the first place. This is a blatant scam. This is my last time using Wayfair.

I got the Wayfair credit card only because of a discount that was offered. I mistakenly entered the wrong item and immediately cancelled it. When I submitted the corrected order, the discount was no longer offered. Phoned but they refused to honor it. Said that cancelled order constituted my 1st time order, even though I never got any item!

We canceled a bathroom vanity in December. Here it is March and still no refund, we were told they would send a check and it would take 5 weeks no check, called back and they now say 10 days. When and if I ever get my money back I will really need to think about ordering from here again. I canceled my Wayfair CC.

I placed an order and received an email saying it was shipped and given a UPS tracking number. Weeks later it hadn't arrived so I tracked it and UPS said "shipment hasn't arrived at UPS yet". So it HADN'T actually shipped. I called and complained and was told "it was lost" so they agreed to send another one out "expedited". I received another email saying it had shipped and would arrive by (such and such a date) at THE LATEST. Of course on that last date I checked the tracking and it hadn't even arrived at UPS for shipment. Such a scam. Terrible. And they wouldn't even let me cancel the order "because it's in the system". Get a better system.

I ordered a desk from Wayfair. The desk arrived with a broken part. Though I asked for a replacement part, Wayfair's supplier sent me another 100 lbs. desk instead - the supplier informed Wayfair, but not me, that there was insufficient supply to extract a replacement part from their stock of desks, but sufficient stock of desks to send me a complete desk for free. So when the replacement desk arrived, I called Wayfair and said I don't want the responsibility and cost of disposing of that much trash. Wayfair accepted the return of the second desk and promised me a replacement part. The supplier's response was to send yet another new desk, again without informing me, and giving Wayfair the same incomprehensible explanation as before. So now I have a 100 lbs desk in the middle of my entrance porch. I conclude that Wayfair has poor supply chain management and that it is not in my best interests to purchase from Wayfair.

I ordered a bathroom faucet and was told it was in stock and would be delivered 2/1/2021. They keep notifying me that it will be delayed and now it's delayed until March and back ordered. This product is not even in stock and I've been charged and they will not refund me after four attempts to cancel it. DON'T trust them, they don't give refunds on products not received.

We ordered book shelves for my husbands office. One (we ordered 4 total) of the units was advertised to be 83" wide with solid wood shelves. However, when the product arrived they sent three different units to equal 84" (48", 24", and 12"). There was not a piece of solid wood to be found in any of the boxes. Paid over 3K for a product we could have gotten at Walmart for a whole lot less. If we wanted manufactured shelving we certainly would not have paid this price. Customer services offered a fraction of the cost as a refund, which is better than nothing but does not come close to making this right. They offered to let us return the products but their return policy states the products must be returned in the same condition and in the same boxes as when delivered.

I receive at least one unwanted email from Wayfair every day. I have been trying to unsubscribe for years. But no matter how persistent I am trying to unsubscribe from their emails, they keep coming. This is a gross violation, but they clearly don't care. Is anyone else having the same problem? Does anyone know if there is a class action lawsuit to put an end to Wayfair's flagrant violation of the anti-spam laws? Thank you.

I bought a loveseat from Wayfair last year. It is falling apart. The seams are splitting and the inside foam is made of small pieces and they are all falling out of bottom. Should have solid foam for it to hold together. A bunch of small pieces of foam stuffed into the loveseat is very poor workmanship. Falls apart within one year.

Wayfair uses 3rd party delivery, so they do not control the failure of their distributors. WAYFAIR promises quick delivery (even if they can't), and when their 3rd party delivery fails they blame them. They told me, "If you don't like it, you can cancel the order." No working to resolve the situation or shipping solutions. Their 3rd party delivery service won't even talk to Wayfair customers about the problem. Avoid Wayfair. Dishonest.

I have made a few orders from Wayfair, and all have been a gross disappointment, both in quality of item, and customer service. This culminated in my last two orders (and this review) where, after two weeks of them being past due on the delivery date, without an update, I had to reach out to this useless outfit to discover the problem. Apparently, my account had a one (1) cent balance on it, obviously caused by their inept payment processing, and this had resulted in them not fulfilling the delivery (but they had no problem still charging my card back on the order date). After clearing the 1 cent from the balance, they processed the orders, but just about every item in both orders had to be cancelled because they were now out of stock. Just writing this review has me irate again at the utter incompetence and impossibly pathetic customer service.

First time using Wayfair and I purchased a living room chair. The order was accepted and I was given an order number for delivery on a Wednesday. On Tuesday night, I received an email that my order was cancelled. I called but they could not help me, so they told me that someone would call me during the day. I called them the next day because nobody had called and I was transferred to the security department. They could not tell me what the issue was or why they cancelled the order, but that they need to place the order again to make sure everything checked out. I asked what the delivery timing would be of this new order and was told the item was now out of stock for over a month. I refused to make the purchase as I was not willing to be subjected to their unprofessional way of doing business.

A warning to anyone considering purchasing a greenhouse from Wayfair: I purchased the 19x10 model on Black Friday weekend at $6528. However, without notifying me, Wayfair canceled the order saying it was out of stock. Now that it's back in stock, they refuse to sell the greenhouse to me at that price. The current price is about two thousand dollars higher. Needless to say, they have lost my business.

I bought a couch and love seat as well as a tv stand from Wayfair. When the couch arrived it would not fit together properly. I found that they had sent me 2 of the same parts. I was missing the right side back rest and they sent me 2 left sides. I contacted customer service and they told me they would take care of it and so I placed an order for a replacement part. They never sent me an update and I would have to contact them every month and they would always tell me a date that the part should be available and that date would come and go.

Wayfair sells the cheapest junk. It is all foreign made and is comprised of the cheapest materials known to man. Painting was wrinkled, hanger was grossly off center making it impossible to hang straight. Furniture is made from particle pressboard and stables. NEVER AGAIN!

I have never had a problem with Wayfair before, but after this experience, I will no longer be soliciting this company. It was my first experience trying to return a large item that needed to be sent back by a trucking company. The first trucking company came by twice two days after I sent the request to Wayfair for the return. The trucking co. asked me for a bill of lading, which I learned is a sort of receipt for the pick-up. The trucking co. explained that it is needed and usually given to the customer. After several weeks of trying to get a bill of lading from Wayfair, Wayfair changed trucking companies.

We ordered a nice looking table at the start of January. When it came roughly a week later, it was completely broken. The sides were broken in half. We reported it, and the company offered to send a new table at no charge, so we accepted. It was supposed to come one week later. We called three times and Wayfair said that it was FedEx's fault, but later back tracked and admitted it was never put out for shipping. After a full month, I requested that they restart the order and give me a discount, which they did. Now, well over a month since the original purchase, the replacement table came. Once again, the table is completely broken and useless. I just demanded a full refund. We will see if they can even do that much right.

I was trying to use Wayfair for a while. They regular prices are much higher than on Amazon or other websites. Attractive prices only for Open box items. From 10 items booked on their website they cancelled 8. All items were cancelled after I got email Thank you for using wayfair and my credit card was charged with the amount. If you are trying to contact customer service they just said this item out of stock even they do have this item on website. Very disappointed will not recommend my friends and family to work with Wayfair.

I ordered an item and delivery was allegedly supposed to happen the following Thursday. The day came and went and nothing was shipped to me. I called the company and asked for the item to be canceled. I was told that they couldn't cancel, but they could make a note I wanted to return the item upon its arrival, though they would charge me for return shipping. Another week went by and no item. I called again and was told again that they would call the warehouse and try to cancel. Lo and behold, they couldn't cancel, but the call to the warehouse got the item shipped out. I received the item over two weeks after ordering it. The day after it was received, I sent it back using the FedEx label they provided.

It is difficult to understand how Wayfair ever became the successful company it is. They are over-priced, unless the item is open box or on sale, the customer service is horrendous and they have very shoddy business practices like arbitrarily canceling orders. I purchased a vanity on 2/7 for $95.99 and received a confirmation with a scheduled delivery....The next day it went to $336.99 and while they continued to fill orders and stock was available, they cancelled my order. Customer service is a waste of time and there is no way to speak to corporate. The practices of Wayfair do not serve the consumer well and I would never buy again from this unscrupulous company....

We purchased a king headboard and frame and haven't received the last box yet. The last box will be the third shipment of this bed. I can't believe they ship 1 item in 3 different shipments. We opened the first 2 boxes and the quality of this bed is horrible and their details on their website is very misleading. We called Wayfair and asked to return it and the supervisor told us we had to pay for the shipping back even though it wasn't our fault the bed was bad quality and their details were misleading on the website.

This company seriously needs to take a hint from amazon when it comes to return convenience. Twice already that I try to cancel an item as soon as I order it, only to receive an email 2 days later saying it's too late to cancel. Then I have to pay for shipping to return it back. They are lucky they have a better selection than most other online retail companies.

Of all the online retailers out there, Wayfair is by far the worse among them. The company has no credibility nor any customer service. I placed an order for furniture totaling over $1500. The bed frame came completely different than the listing description, and Wayfair hid the fact that a box spring is needed in order to be useful. The frame was very poorly made, and simply by placing a mattress on it almost broke it. Upon processing the return, Wayfair demanded me to pay for the shipping of such trash. However, this is not the worse part of the experience.

I ordered a recliner for my sister in assisted living and paid via her credit card. She received the item. Within 2 months the motor stopped working on the chair. She called and they were going to send a replacement within 6 weeks. 8 weeks after requesting a new chair, I get a collection notice from a different representing Wayfair, saying I didn’t pay for the item. I called Wayfair they were able to pull up the invoice with my original payment. They said that the payment didn’t go through and I was notified by email. I went back through email, but couldn’t find anything. Maybe it went to junk???

They were lie to you. I got a wine rack. Got it. Missing the main parts the two sides in the bottom. So I request it the parts. They said it will be here at a certain date. That date came and gone. Call them back. It will be here this date that they came and gone. A week later still haven’t heard from them. Called back. "I will have the warehouse text you." ain’t heard from them so y’all watch out because they will lie to you.

On Jan 28th I ordered a $660 mirror for my girlfriend for a Valentine's day gift. At the time, Wayfair's site showed in bold, red text, "Only 4 Left in Stock. Buy Soon!". The estimated delivery date was, Sun, Feb 7 - Sat, Feb 13--perfect!. Out of curiosity, after ordering, I went back to the item page on the site and, sure enough, the message had changed to, "Only 3 Left in Stock. Buy Soon!" I have been waiting patiently for a shipping notification, but as of today, Feb 5th, I hadn't received any communication.

Do not pay for the assembly! I was scheduled for a technician to come out today at 9am to put together a bed I bought from Wayfair. He was a no call no show and the best part is I called Wayfair to see what happened. They have no idea, no information and “couldn’t get ahold” of anyone in “the pro dept”. They rescheduled me for 2/7 super bowl Sunday and all they offered was 1/2 off my assembly charge. The customer service is horrible!!! After I ordered the item I decided against it and it had not shipped yet. I was told I could not cancel the item. The entire process with them from A to Z is pathetic. READ ALL REVIEWS BEFORE PURCHASING! DO NOT TRUST THIS COMPANY WITH YOUR MONEY!

I have personally purchased a corner desk and two storage cabinets from Wayfair. I chose the desk ($400) because it was advertised as an "L-shaped desk", but when I received it, all the outside edges were unfinished proving that is a corner desk rather than an L-shaped desk. Also, it had damage on almost every visible piece. Wayfair gave me credit for that which I used to get 2 cabinets ($70/each). The cabinets are of such low quality that both of them had the doors break during installation and one cabinet had to be thrown away because the damage was too bad. I don't see purchasing anything from Wayfair again as two people I know have had similar experiences with them.

Desk 1 ordered 1/10. due to arrive by 1/19. Still hadn't shipped by 1/15 so they said the label was created and it was waiting for Fed Ex. Called 1/19, still no desk. It was still waiting to be picked up and they were unable to refund because the label had been created. If it hadn't arrived within 5 business days I could get a refund. On 1/27 it still hadn't arrived and hadn't even been updated by fed ex. Had to hold for a "manager" named "Austin **". He found an identical desk from a different Wayfair vendor.. and offered me a partial refund to make up for the trouble. He guaranteed that this identical desk would arrive no later than 2/2. It was preparing for shipping on 1/30 and then on 1/31, it suddenly said "we are looking into a delay".

I made a purchase and the selection was not what I had clicked on. I noticed the delivery address was an old address, so I cancelled the order. I received an email saying that the cancellation was NOT APPROVED. So now I have paid for an item that is going to be shipped to the wrong address and there is no way to cancel it. I feel RIPPED OFF.

I ordered a produce that was in stock in 01/18/2021. Should have been reduced by 01/26/2021. I kept checking for shipment updates. Nothing. I reached out to them and there was a “warehouse delay" but will ship in 2 day, will receive by 02/05. Checked again today and it’s now on back order for at least a month. No information upfront. No communications. I had to stalk them to get an answer. Ridiculous. Their customer service is lacking. Save time/money. Hit up amazon.

I purchased 4 dressers and 5 closets....When one of the dressers literally fell apart, it took several phonically to get customer service to pay attention. Instead of getting someone to my place to repair the dresser, they just sent another dresser and they refused to pay anything for me to have the broken dresser removed. Well, when another dresser fell apart, it took weeks to get someone at Wayfair on the phone....and when I did, I was put on hold for 30 minutes and no one came back to the phone because their shift was over....I knew this because when I called back, the recording told me so!!! SO, HERE I AM, WITH TWO DRESSERS, FILLED WITH CLOTHES THAT ARE FALLING APART....

Contacted Wayfair about a scratched mantel and was offered, by phone, a $50 credit. I asked to wait because I wanted to know what kind of repair could be done for the scratch. Next thing I know, it was dropped to $30 credit without any conversation. Very disappointing! I should have just returned mantel but hate wasting all the packaging and cost and shipping carbon footprint.

I spoke to somebody in the Executive Relations department. After googling the information I finally found the right person. She responded immediately. She took care of me. I will continue to be a customer after this interaction with her and recommend this company highly! It took a lot on my effort to get to the right person. It was worth it. :-)

I purchased a dining table on the Wayfair. After they charged my card, They decide to cancel the order because of incorrect pricing! They change the price of $370 to $790 after one day. When I reached them, the agent send me a link that shows this is in their policy! Unprofessional and very unpolite customer service. I do not recommend this company to anyone.

I cancelled my order 1 day after placing my order. The cancellation was left pending for 3 days. On the third day I received an email stating my cancellation could not be processed. Word to the wise, read ALL of the reviews before you buy from them. Also, if they ask you why you are cancelling your order, don't tell them it's because you changed your mind. I will never buy from them again. First and last time.

This is the second time I tried to purchase a dog cot/dog bed from Wayfair. The first time I was shipped a product that was a different brand/label than I had ordered. It just so happened that brand I had just purchased from Amazon for a considerably lower price, so my disappointment was considerable. Yesterday I was skimming Wayfair offerings and found a few items listed as open boxes. I found what looked like something I could use in the pet bed line that was reasonable and bought it, only to get an email today that my order was cancelled since apparently they did not in-fact have the product they offered. I did buy one other product on this order and now am anxious to see if I get what I ordered. Prior to my first dog cot order I had purchased several matching bedspreads that had fallen short of meeting their online descriptions.

I ordered two products from Wayfair, because there was a good discount on one of the items. I was looking on other sites where I would have paid less, but since i was getting such a good deal On one of the items I’ll pay more for the other and get one shipment. However when my order came in the discounted item was Not delivered. I called customer service and they told me they cancelled the order on the discounted, because they only have the full price same tree, and now I’m stuck with the item that is more expensive than all the others I shopped. I told them I wanted to return the item that was delivered, and they said it would cost me $20.00 to return it... This is an absolute case of bait and switch, and that’s illegal.

I had the unfortunate luck to have purchased a few items from Wayfair. Dining chairs, counter stools, and bedframes. The bedframes were okay. I purchased nightstands from elsewhere because I found the same item for 100$ less. But the quality is deplorable on every chair I purchased. I thought it was me, so I purchased an alternative. It was just as bad, if not worse. The products are cheap, but the quality is lower than the price they are charging. Chipped, scratched, and poorly machined.

I purchased three separate items (different pillow cover styles/colors) on one order. Each was shipped separately. I attempted to return two. The online return form required me to return each item separately and pay exorbitant return shipping fees. Knowing I could send both pillow covers at half the cost (or less), I attempted with two customer services reps via chat and two via phone -- and each time was told they can't handle multiple items returned in one box. Doesn't matter if it's two or ten. Not only does that require the buyer to come up with enough mailing boxes or envelopes, but it costs significantly more. It's a ridiculous policy, and I won't be shopping Wayfair again.

Ordered 1 bedding throw pillow on 12/15/2020. The order was cancelled 1 week later with no explanation. Called customer service and they could not give me a reason, only said it was probably because my credit card didn't go through which was not the case because the charge was already pending on the card. They couldn't help me reorder it by phone so I had to go back to the website to reorder it at a higher price. Order comes on 1/2/2021 and it's the wrong color. Again call customer service and the agent laughed with I explained the situation. A replacement was ordered which came today, 1/18/2021, and guess what??? It's the wrong color again! I will never order from this company again!

I ordered a vanity that showed 60" wide. It arrived and was 32" wide. I was told by customer service, Natasha, that I should never buy online without calling to confirm product. I said makes no sense. She said, "Well I'll leave Georgia right now in my car and drive to Los Angeles to pick it up. Does that sound good". I said, I am not falling for your antics and just want a refund. She hung up. All emails were answered within minutes with a phone call BEFORE the issue, now no responses to any complainants. I am writing corporate too.

I purchased a large furniture item, the stitching was off and there was a rip at the bottom. I was unhappy and wanted a refund. I went online the day that it arrived at my home and went through the quick and easy return. I uploaded pictures of the issue, and in moments they refunded my money. I was not asked to return the item! It was not what I wanted, and I don't have space for two in my home. I am a teacher and was able to donate it to one of my former students who is just starting out in her new place. This was so meaningful to me, and her! I can't say enough about how generous this was, not greedy and wasteful. I will for sure be shopping with Wayfair again, I am truly impressed.

Starts in October, ordered 100% certified Egyptian cotton sheets, received a different brand, off white when we ordered white, and they were not egyptian cotton. Let them know, they resend the SAME wrong sheets again. They refund. We figure okay, has to be a warehouse issue and someone has the wrong ones in the wrong place, right? Wrong. Order different sheets, totally different brand and type. Receive the wrong sheets again. This time over the phone they tried to tell me that we got what we ordered but they didn't switch the labels. There are no tags on the sheets anywhere but there was a brand name on the packaging that was nowhere close to what we ordered. Express the upset and compared it to getting store brand when you pay for brand name,, she promises we will get the right sheets this time, get the wrong sheets again.

Wayfair charged me four times for a back-ordered item never received, and I finally had to cancel it. They charged me two more times upon canceling. The item was a birdcage for my parrot in the amount of $725. So now I have $725 x 4 on my account. Customer service keeps giving me the runaround and that there was trouble charging, or the charges are being reversed, etc. You should see the plethora of excuses on my email thread. DO NOT BUY FROM WAYFAIR.

Dawn ** in customer service assisted me over the phone on some shipping changes that I needed to make. She was so helpful, knowledgeable, and joyful! You have an awesome employee in Dawn **! Very refreshing to get that kind of service!

If I could leave zero stars, I would and I would highly advise purchasing elsewhere based on my experience. I've made several purchases through Wayfair over the years and of course have had issues, but nothing like this. I am beyond upset and will not stop pursuing them until I receive my full refund and they remove their defective items from my home. I wanted to order the 5 piece Lydia Dining Set by Kelly Clarkson. 1. It was out of stock. 2. It was priced at $3,500+. However, they sell the exact same table and chairs in the set individually, which oddly cost less than the price of the set that is still out of stock. Obviously I chose to purchase the exact same items that are in the set separately because they were in stock... delayed, but still available.

I actually received the items that… If I actually received the items that said they shipped maybe I could review them instead the day before they were supposed to arrive at my house for an already delayed job due to the item not coming on time I was notified they were delivered but not to me and I could have a refund as they must have been lost in shipping. How do you lose 48 lights and then not have any in stock to replace them causing me to lose a client with the potential of updating 48 stores worth up to $250000 to me and a year or so worth of work and now because of this second delay and now no product to replace it with I have completely lost this client and they have gone with another contractor.

I ordered a chair on November 28 1 to 2 week delivery. Now new year January 10 no chair. Emailed customer service and they said that they had no tracking number yet for the item and said look at the site for updates. I would not order again and will let everyone I can know not to also.

Wish it could be NO stars. While shopping online, I got notified from my bank of a withdrawal from my account... from WAYFAIR! It went through PayPal, which was not linked to Wayfair. Wiped out my bank account. I immediately (within 5 minutes) canceled everything, while trying to figure out what happened. I contacted Wayfair and they said they canceled all but one item... the most expensive... because it had been shipped.

Do not buy from Wayfair!! I have placed 3 different orders in the last 6 months and each order resulted in refunds because Wayfair never shipped my items. When I asked Wayfair about the status of each order they had the same response -- our supplier was unable to fulfill. If that is true, why would Wayfair take my money and hold it until I demanded a refund? I am convinced their business model is one of simply taking a float on customer funds until they demand refunds.

Every transaction I have made with Wayfair has been a horrible experience involving hours of fightings, callbacks, e-mails, and reschedules. My first ordered, they were not able to cancel, and despite confirming the cancelation was within minutes, they wanted to charge me a fee for "returning" the very product I was canceling. The next product did not arrive with any of the screws, and the time for the screws to be delivered was longer than it would take for an entire new coffee table to be delivered. So in the end their solution was to send me an entirely second coffee table, so I had one with screws and a series of parts I had to dispose of myself. Then I ordered a dresser, upon realizing I ordered a child's dresser I had to wait 5 days to find out of the warehouse could cancel the order. They could not, for whatever reason, and I had to return it myself. Again, I had to fight for them to waive return costs.

Have bought a kitchen cart, island and love seat over the past few years. It might be a bit costly but product quality has been good. The packaging is good alas compared to Ikea etc and customer service too is quick with replies.

I ordered a couch on November 26th, and was given a delivery date of December 10th. I knew it would probably take a bit longer due to the season etc. So I waited and checked the website daily. On December 22nd it said it was unable to be delivered due to heavyweight, but that I would contacted. I didn't receive anything, no notice, no calls. So I checked again and it said it had been delivered on December 29th. So on January 4th I called Purolator to find out where it was. They said they tried to deliver it on December 29th but no one was home. We were definitely home all day on the 29th. But they told me they would have the depot contact me to make arrangements to be delivered, and they would contact me the next day. I didn't hear anything, but then got an email asking for the package information so they could track it down.

Updated on 01/15/2021: I purchased December 24, 2020. Ordered 2 blankets. First blanket delivered 5 days later. Second blanket still has not arrived after 22 days. I called 4 times, gave every excuse about delayed shipping due to covid. But see, that was prior to holiday and they still using the same excuse. Called today January 15, 2021 to check again on order. After much searching I was advised it was a lot order. NEVER did they reach out to me to advised, just kept my money! They will not survive at this rate. Reviews are not helping them. Someone there has to care and get their focus on customer service! Never will I purchase through them again, this was my first time and the last.

I ordered bed sheets that were pictured as a dark olive green colour. When my order arrived, not only was it from a different brand, it was a completely different colour - beige with a green tint. I immediately contacted customer service, who told me that I did in fact receive the correct item and "Manufacturing partners sometimes ship the same product in their own packaging if they run out of Wayfair packaging." The item indeed did not arrive in Wayfair packaging, however when the actual product is packaged in a completely different brand and is a completely different colour than on the website, this is false advertising. I requested a code for free return shipping, but they refused to pay for their mistake. I now have to pay for return shipping. I am extremely disappointed and will never waste money on this company again.

I purchased a sectional Dec of last year. Upon arrival it was very uncomfortable. I decided then I would never purchase furniture online again. After a couple of months the springs began to break and stick out and now the back is falling off. I missed the year I had to return because well everyone knows how 2020 was so now that I'm ready to purchase a new couch I have a rundown couch less than a year old to get rid of. I will never buy furniture online that can't be "tried out" again. Buyer beware. If it's low priced it's probably cheaply made. Lesson learned.

I ordered a recliner on Black Friday which was in November. I paid 213 dollars for the recliner which was on sale. I was supposed to get recliner December 12 at first but the recliner never came therefore I called to see what was going on the representative told me UPS had my recliner and it should arrive December 21. December 21 came still no recliner. I called Wayfair representative which told me they had sent my recliner out and UPS had it. Same thing the last one said.

Sadly this was my first and last shopping experience with Wayfair. On 12/5 I ordered a Christmas present for my 3 kids, an outdoor playhouse and it was promptly shipped on 12/8 from Warren, OH. As Christmas became closer without any updates on the order status, I called 12/19 for ETA on the arrival to NJ. The representative was pleasant and informed me the package was in NJ, 30 minutes from my house and I should receive an email for delivery with a day or two...No email so I called again and learned that the package had not been scanned into the facility yet. I offered to pick up the package but was not allowed due to covid restrictions.