Wayfair Reviews

My experience with Wayfair was amazing. The furniture I purchased was beautiful, affordable and good quality which was delivered fast but my appreciation for this company is their outstanding customer service. If not better but at least as good as Costco and Amazon. Thank you Wayfair for your great service

Purchased a Crosley accent cabinet because it said SOLID wood. Upon unboxing the item and starting to put it together, it became very apparent that this was not solid wood. I contacted Wayfair and they agreed to take the item back or they discount the item. I did not want the item because we would not have purchased it had we known it was not solid wood. I explained to them that I felt this was very deceptive advertising. They told me if I had read further down into the item details, I would have seen that only parts of the cabinet were solid wood, and that it did state there was particle board. I told them I preferred to return the item. I did ask if they were going to be responsible for the cost to return and they told me no, that it would be deducted from the refund amount they would issue me.

Purchase a 150cc X-pro scooter from them and received two sets of numbers both that don't work, spent hour and a half talking with customer service, being cut off three times and no answers. So money lost due to them.

We purchased a double sink vanity and it was delivered to our garage. There was no apparent damage to the packaging. Our project did not start when expected, so it sat untouched for several months. When it was time for my contractor to install, he opened it to find major damage to the top and the cabinet also had damage. Wayfair refuses to make this right. It was obviously damaged in the shipping process since it had not been touched since delivery. Will not purchase another thing from Wayfair!

I WILL NEVER BUY FROM WAYFAIR AGAIN! I was confident to buy my very first massage chair which cost more than $2k in price. I was so excited but not knowing it will never arrive. It was bought on Oct 9 and was expecting it on October 12. I called and chat with customer service many times to follow up. They cant tell me what was going on until until October 25 and informed me that the chair was lost in transit... So ok then I called again to speak with supervisor which she was kind enough to give me discount and said the chair will be replaced... I waited again until Nov 12. NOTHING! My last hope was maybe it was delayed again but no... THE REPLACEMENT WAS LOST IN TRANSIT! AGAIN?

To be honest, when there are no issues with the product it works because you don't have to deal with them. Worst customer service experience ever, in my view purchase from IKEA or Amazon their goods are more reliable and you will have a better experience if there are issues. I purchased a dresser from Wayfair 6 months for just over 300USD. I had it professionally put together, on the outside it looks greats but the bottom of the drawers were falling apart and no way to fix them. So I contacted Wayfair, the only thing they would give me was a voucher. So I ordered another dresser with the service to put it together.

While the selection is good, I have noticed time and time again Wayfair either 1) posting the same product more than once (all co-existing simultaneously) for different prices 2) flat out lying about a sale - same price as regular during sale events is somehow considered "36% off" and 3) identical product as on other sites are marked up very substantially. This is lying to consumers and getting away with it.

You will see that this is my first time writing a review. I haven't written one in the 41 years I've lived on this earth, but I want other buyers to beware of purchasing from Wayfair and having to deal with their customer service agents. Wayfair sold me a defective cabinet. I needed a center piece replaced. I contacted Wayfair but they demanded that I work directly with the Manufacturer. Long story short, the manufacturer gave me the run around for 2 months and Wayfair kept telling me that I needed to deal with the manufacturer.

Wayfair is a joke. I've had 2 issues with them in a row over the last 2 months. The company hides behind policies that are beneficial to the company, leaving the consumer in the lurch and bearing the brunt of the horrible experiences. I do not recommend doing business with this company.

The chandelier broke a year after purchase. It died. The quality of the product is poor!!! We tried to reach out to Wayfair customer services several times. They couldn't provide us with any helpful information regarding the vendor or manufacturer. No email address, no website, no name. We don't have a warranty anymore, but we are ready to pay for the parts if needed. They gave us a number in China and sent us to find help there!!! They don't take any responsibility to connect us with the company. I paid 550 $ for the chandelier and 250 $ to install it, and now a year later, I just threw it out. Never buy again with Wayfair!!!

Exorbitant return shipping costs alert! I purchased 3 window blinds from Wayfair measuring 25" wide, and they arrive in three oblong boxes just big enough enough to hold the shades; the three boxes were taped together. They did not fit properly so I had to send them back, and when I received the refund it was minus a $58.67 shipping fee. I had previously ordered three blinds and also needed to return them, and the return shipping fee at that time (about a month earlier) was $6.87. When I called to ask the amazing difference in the amount, I was told that Wayfair lost their discounted contract with FedEx and the return shipping fees had gone up. "Gone up" is an understatement. So beware if you need to send something back that it will cost you.

Ordered a dresser with assembly. They subbed it out to Handy who sent out someone with no experience that broke the furniture and then just left. Wayfair said it Handy's responsibility and Handy said it was Wayfair responsibility. Now I have a broken dresser and out over $1000. What a horrible company.

I ordered a gaming chair from Wayfair. Paid almost $300 for the chair and when the chair got to my place it was missing a piece plus the chair didn’t look like the one they advertised online. I also paid for the assembly service as I am a petite woman and can’t assemble a big chair. When they finished assembling the chair the back of the chair didn’t align with the bottom plus it was missing one piece. I contacted Wayfair that told me they would refund me the money and if I didn’t hear from them in two weeks that I could donate the chair. 3 weeks have passed and I was going to take the chair to Goodwill but I decided to contact them another time to make sure. At this point they told me that I would have to return the chair, disassemble the chair and take the heavy chair to the post office in one week or they would charge me again for the money they had returned without never contacting me about.

Ordered unit. Realized it was the wrong address. Asked rep to change it. She said it was too late. I said I just placed it! I said then cancel it! Again she said it was too late. Spent four days trying to get it sorted with FedEx. FedEx shipped half the order to the wrong address and half to right address. If Wayfair had done their job in the first place, I wouldn’t have gone through four days of hell with endless calls and frustration trying to sort this mess with both wayfair and FedEx! Horrible, horrible experience!!

I have spent in total about $6,500.00 with this company and they ALWAYS send damaged products or products that don't have all the parts or instructions. I WILL NEVER BUY FROM THEM AGAIN!!!! BUYER BEWARE!!!! Friends have had the same experience. The most recent experience...I bought a recliner and the material was ripped and they only gave me a $62.00 refund on the chair as it was a open box price. What they fail to tell you is that on a open box price there is no repair or replacement. I would have never have bought if I knew that. Piss poor company.

I purchased 2 sets of 16-panel pens but received only one. Reached out to customer service and was assured that they could see what I paid and that it was for more than what I received and they were taking steps to get the other set to me. I immediately got a survey to rate my experience to which I did not respond. How did I know what was going to happen with my order yet. The next day I received an email stating that I received what I ordered by the part number and there was basically nothing they could do. The part number I was sent doesn't even total the amount I spent if doubled. So I refuse to buy anything from Wayfair again.

I ordered a fold up bed. 10/26/2022. I was given an expected of 11/01/22. I called Wayfair because after tracking the package there was no movement from FedEx. I was nor sent a replacement until 11/05/22. The supervisor and the customer service representative stated the only can assume the item was lost due to no be scanned on 10 days. WTH.

I paid $65.56 for two couch pillows. They did not look good on the couch. I went online and found out that it would cost $26.66 to return them. A higher up at Wayfair said she had no knowledge as to how return shipping fees were calculated, and would not lower them. Will not buy from them again EVER.

Even though my order hadn’t shipped, I was guaranteed by 2 CSR agents that my order had shipped. I was even given a tracking number. It shipped 7 days AFTER tracking received, and 1 day after I cancelled the order.

We were looking at ordering a couch from the Wayfair website. We looked at several ones and found one we liked that was priced at $399 on sale because of their sales event. My wife said she will think about ordering the couch after she checked our financial position. The next day, my wife went onto the Wayfair website to order the couch, but the price had increased back to its original price of $1604. 99. We were thinking, man that was a good deal that we missed. Two days later my wife went back onto the Wayfair website and the same couch was back on sale for $399. So we picked a color and my wife ordered the couch that was on sale for $399.

Wayfair sucks!!! I bought a $3,000 dollar Murphy bed frame and when it was delivered one of the boxes was missing. I couldn’t build the bed whatsoever. I did get all the boxes for the attached shelving. But I had guests coming the following week. I called Wayfair. They said they’d operate within my time constraints and find the box. Next thing I know, 2 days later, I get an email saying it could take 6 days to do a dock search. I called wayfair back the next day and they said there’s nothing they can do. They’re looking for it and won’t be able to get it to me in time. So I have to go and spend more money to buy a bed frame so my guests aren’t sleeping on a mattress on the floor!

I called Wayfair because we ordered three sets of stools for a tradeshow. I told the guy what date we needed them by and he assured me multiple times they'd arrive by that date. Didn't arrive. We bought different sets for the show. One set arrived 2 weeks late. The other two sets arrived 3 weeks late. I go to return them and their prepaid shipping labels were going to cost $60. I called because I felt like we shouldn't have to pay. I'm always polite with this kind of stuff btw.... First lady hung up on me. When I called back the guy said there's absolutely no way they can do it for free because someone has to pay for it. Never again.

I bought a bed frame and found out two days later that it was marked down a further $100. I have not received the item. The team refused to give a price match, only after two days of putting down the order. They also charge $80 for return shipping. I got on a call with a manager and she offered a 40% refund and said that was the best she could do. I haven't received the refund in 5 days so I called in to check on the status. Then I was told they did not have any record of who the manager was that told me a refund was issued and they do not do that.

I bought a sofa that was supposed to be down and ended up being old chopped up mattress and plastic! Tried calling to get resolved and they were incredibly rude and unprofessional. Kept telling me someone would reach back out but never did. When I finally got ahold of manager they said, "Oh well. You're out of your date range..." Well yeah. 'Cause nobody ever called me back as promised! Don't trust the specs, in fact don't purchase 'cause everything I've tried ordering from them has been returned due to fabricated information on website. Do yourself a favor and go to a local business! At least you can try it out and see first hand if you're getting ripped off!

Absolutely terrible experience. Ordered a coffee table, decided against it after taking a closer look at the pictures. I decided to cancel my order less than 10 min. later. Website says I cannot cancel as order has already shipped. Now we know that when you order furniture online at 10pm that no, it was NOT shipped in 10 minutes but apparently their website is programmed to say that so you cannot cancel, even though it offers online cancellations. I called, spoke with 3 people. I was eventually sent to a Manager. She was very nice and told me when the package arrives at my house (in about a week!) to just send it back and a refund will be issued within 48 hours.

You are not a reliable company plus your employees don't care about the customers. I placed an order on October 2nd. I got part of it on oct. 11th and until today I didn’t get the rest of the order and they keep rescheduling the order! They are the worst.

I placed an order and was given an expected delivery date two months out which was fine with me, then it got pushed back another month and the expected delivery date came and went. Then AFTER the date it's expected to be there they tell me that they oversold the item I ordered and could not fulfill my order, THREE MONTHS AFTER I PLACED THE ORDER. Why was I given delivery dates if my order at this point couldn't be fulfilled? They wouldn't honor the price either which was absolute ** and to reorder the item it would've been another 5 months until it was delivered which at that point it would be pointless. I will never use this company again. They need to figure their stuff out and maybe not have huge sales if they can't fulfill the orders or keep track of the available items.

I bought an outdoor table from Wayfair. I returned the table in June. With the shipping label provided to me by Wayfair. The company who shipped the table to me got the table back in their warehouse. Wayfair has not refunded the $104 for the table. I’m being charged interest and late fees and my credit score is dropping because of this company. I would not recommend.

If there was zero stars that would have been my option but I had no choice to select one star. I saw this beautiful set of dinnerware on Wayfair. I needed this set for visitors I was expecting and when I ordered (order number **) on October 3 expected delivery date was October 5 -6. On October 10 I contacted customer service and my order was replaced and I was patiently waiting for the arrival of my dinnerware. Meanwhile I had no dinnerware to serve my visitors. Today is 10/18 and I am yet to receive the order. This is my first time ordering from wayfair and it will be last.

Let me preface by saying that I like Wayfair and I have purchased other items from them in the past with no complaints, but the large parcels department specifically has left me beyond frustrated. I have called over 15 times in the last 3 weeks regarding a dining room table that I ordered nearly 2 months ago. Each time I call they tell me that within 24-48h I will receive an email from the delivery courier to schedule the delivery, and after each 48h mark I call back to inform them I still have not received said email. The process has continued this way for weeks.

My package was delivered to the wrong address and Wayfair rep told me to contact FedEx and deal with that myself. Very poor customer service. No package, no money and no resolution. Do NOT shop at Wayfair ever.

Terrible customer service and bad experience. Ordered a furniture set (wardrobe, desk, book shelf and small hanging shelf). One box was not delivered, after raising it to the customer service waited for over a month for the resolution. The missing parts delivery was cancelled and moved 3 or 4 times every time stating that parts were not available but we ordered new ones? What? If they are not available where did you order? to produce them?? Asked for a refund - offered me only 35% - Computer says no - company policy we cannot offer more. 35% won't be enough even to buy a similar item on their website... and definitely from that set the wardrobe is the largest item. They can send a refund only if I send the full order back, which is assembled... of course, because I will disassemble it and pack it for them to come and just pick it up! Just ridiculous. Never offered any solution, just selling air, promising something they cannot deliver. Never again!

Wayfair followed up a month later and offered a credit for the price differential. This is what should have been done in the first place. Nevertheless, better late than never.

I am still not fond of their no price match policy but they have been more than accommodating fixing problems I had with this order. My other orders went very smoothly and this one was resolved without any reluctance on their part. I have to give them a 5 star rating based on their response. Very good and thank you.

I did order a $1500 bed frame from Wayfair. The bed frame came in and there was a 3 inch chip on the frame. There was also little stains on the bed. I did contact the customer support. They asked me for more details pictures etc and then they stopped responding. I did chat with agent last week and told the story she said I have a open case and they will get back to me. It's been 2 weeks now and no answer at all. Brand new item was damaged and they don't even respond your email.

It’s a hub for dishonest sellers, they sent me rug with wrong sizes, I requested replacement, then they canceled it and now there is no way to return it, I called, I texted, I emailed, I tried everything to resolve it, they just canceled my request for no reason… Ah no, the supplier explained it as this rug doesn’t come in correct size, question then why do they sell it in different sizes… I ordered 6x9 and received 4x6 rug… like I have to accept whatever they have in stock… Worst platform ever, no customer support, no fair trade practices…

Wow. Abysmal from top to bottom. They sent 2 out of 4 chairs for a dining room set. What they DID send was so poorly made the chairs rock back and forth are are barely stable. Then the guy they were going to send to assemble the remaining chairs cancelled 1 hour before he was suppose to show up. We called the number to figure out what the deal was and got an extremely rude guy named John who did nothing to help us and somehow blamed US for no contractor being available despite a confirmed booking. Absolutely pathetic furniture and service. Do not order.

Regardless of the quality of products or lack thereof, Wayfair is the future JCPenney. Although the real JCPenney had decent products, multiple other issues led to their demise. Wayfair will follow for the same reasons. As a result of their ineptitude, wedding plans to renovate bathroom for newlyweds left incomplete.

I ordered a bed from Wayfair Canada which was to be delivered to a condo. Unfortunately, they use FedEx which is unable to provide a window for delivery and expects the buyer to sit outside the building all day to receive delivery. Fedex set me up on a text notification system when the driver was nearing the delivery time (which did not notify me). All furniture deliveries that I have received have a delivery co that commonly delivers furniture and provides a confirmation of the delivery timeframe PLUS contact you when they are nearing your location. When I was unable to receive the product that I purchased, Fedex took two days to notify Wayfair that the bed was being sent back to them. This was after spending approx 5 hours on the phone with FEDEX and Wayfair.

DO NOT purchase the Palram skylight 6ft w x 5 ft d Polycarbonate storage shed. It is only worth $300, not the $794 charged. It is very flimsy and hard to keep together. And a strong wind came through and knocked it down in seconds. I am so hurt and disgusted by this product and spending my money on this mess.

I am not sure if everything a person orders from open box gets cancelled when ordered, but that has been my experience for months. Some of the things I ordered which have been cancelled will still be available for sale on open box months after my order for the same thing has been cancelled. I am curious as to other customers experience with open box on Wayfair.

I placed an order for two rugs on 9/6/22. On 9/7 I received an email stating that one rug (A) was shipped and the other rug (B) was delayed until 9/28. On 9/10 I received another email stating that the order for the delayed rug(B) had been canceled and that I would be issued a refund. I called to cancel the complete order as I needed both rugs or neither of them. I was told that they were unable to cancel the one rug (A) because it was “being processed”. After it was delivered I went online to return the rug (A) and was told it would be $40 to return it.

Perigold/Wayfair changed price 7 days after my purchase and would not match the lower price. Customer service did not even answer multiple emails. Returned the Table and now waiting for a refund for more than 7 days after Wayfair sent an email promising a refund in 3-5 business days. Horrible company. Take your business elsewhere.

Horrid customer experience! Made a personal attack on me and then hung up on me! Here is how we got to it: I ordered one large dining table that never arrived. Finally had to cancel that item and order another dining table for $ 3800. The item never arrived (though this is a large purchase!) even though they already charged my payment method.

We bought a couch and table from Wayfair. Both have parts missing. They would not send the missing parts. Nor come pick up the products. So we now have a 200lb+ table top (no legs), and a legless couch. I don't own a truck so I'm forced to rent one to dispose of the two items (useless without the legs and parts missing).. This was also after multiple delays and calls to customer service. Finally, we got them to agree to a full refund. However, we didn't get it. Turns out they didn't issue it. So we had to fight with them more. Still waiting to see if we will get it. One of the worst online purchase experiences. Would not recommend them. Unless you're into driving to the dump to toss their flawed products.

Went to Wayfair to purchase an AC unit...was offered 10% off my first purchase if I gave them my email...Was going to be a big purchase so I signed up and found the new item for $420 but they also had an open box same item for $383 and said same as new. So, I thought 10% off and also almost $40 less I would give it a try. At checkout I was not given the 10% off but thought that was a glitch and would just call to have that fixed. I received the item with some very minor damage on the back and essentially a used product.

Wayfair is a rip off scam! I just moved into a new home. Ordered a lot of new, received confirmation from them then when notice of delivery was come noticed things changed. Instead of a 6-piece queen bedroom set it changed into a 6-drawer dresser, when I called customer service I was told they would no longer ship my order and would cost me to return the garbage they sent. Instead of a queen box spring they sent a twin, once again I have to pay to return. I again contacted them and told them I wanted everything cancelled and now they say 14 days to get partial refund. I have received nothing from them but they still have my money! BUYER BEWARE!! Wayfair will STEAL your money!!

9/19, I put my online order with Wayfair for 60" French Door delivery by end Sept. I got an email on 9/22, 3 days later saying the delivery will delay until end Oct. So I called customer service the same day and the lady just told I have 2 options, cancel the order or reorder another one. I give them one more try, then she pass me another lady to find another more expensive french door expecting arrival by 10/7 and placed the order. Later I found out the placed order don't apply the same promo code as the cancel 1st order, also the ETA is 10/15 instead of 10/7. I called the customer service again why the promo code don't apply and the agent say they will look into it and refund or re-apply the code on the invoice.

0 for 2 in terms of fulfilling orders for me. Honestly, spend a bit more and shop somewhere more reliable. For my last order (a shed), it's been over a month and still not delivered. My order shows as "delivered" and when I phoned customer service about it, I got hung up. Tried the chat option and was told that "delivered" meant to the local delivery company and that I'd hear from them in a few days. That was last week, finally heard from the delivery company on Friday that my delivery was supposed to be delivered today and then they confirmed again for today only to be phoned an hour later to say that they couldn't find the item in their warehouse now. Wayfair customer service has no idea what's going on and the local delivery company didn't either. I have cancelled my order and will just order through Home depot or Rona... I should have just done this to start with. I'll never shop with Wayfair again and you shouldn't either. Terrible company.

This company is the worst and doesn't care about customers service in the slightest, they are liars and just want your money, DO NOT BUY FROM THESE THIEVES!! They ignore any issues and try to fob it off with ignorance!

I purchased some new items for a house we just moved into. The first item was a chess of drawers. Since we now live in a new address I deleted the old one and added the new one. I received the chess of drawers just as expected. Next, I purchased an ottoman and verified the new address was on my profile. It was somehow delivered to the old address in Arizona. I called and explained what happened. They would not help. They said it was not their concern and there was nothing they could do to help. I will not shop at Wayfair again. Amazon, Overstock.com and The AtHome Store will get my money from now on.

Wish I could leave 0 stars. I ordered a chaise lounge and was told to expect delivery Saturday from 7-11 AM. So I cancelled a trip and sat by my front door beginning at 7. At 9 I got a call and was told the truck would be here in a half hour. Then the guy told me that he was wrong, the chair was not on his truck. Then I was cut off. Every attempt to call him back to get to the bottom of the matter was ignored. He simply didn't pick up his phone so I didn't know what to do!. I called their office and was told I would have to reschedule. That's where we are now. I have no idea when they will reschedule, and I'll likely have to take a day off work. Outrageous!!!! I spent a lot of money on the chair. Whatever happened to good service? I'll never use Wayfair again.

My family had an issue with an advertisement on the Wayfair website which Kiley, the Customer Supervisor refused to honor. She talked about Wayfair making the mistake of competing with other vendors and the price is too low etc. I tried to explain to her that was not my fault, I went by the price Wayfair was offering online. Kiley continued to tell me she will not honor the price online advertised by Wayfair. I asked to speak with someone else and she blatantly refused to let me know anyone above her is not ALLOWED to talk with any customers, she said it was written in their contracts.

This was resolved and Wayfair removed the expedited shipping cost. I was very happy they called the same day and took care of this.

I had an extremely bad experience with Wayfair! I bought a dryer that was defective. I contacted the customer support for the dryer and they told me to contact Wayfair, since they aren't responsible for a 3rd party seller. So I did. I was unable to get a full refund because I couldn't sent back the dryer. It was too heavy and the original packaging was damaged. It wasn't my fault the dryer was defective! I only was able to get back 25% of my money. Which is total **! Even worse, they are holding my personal information hostage! I tried to delete my account, since I will never shop from them again, and they are dragging their feet. You have to send in a request for a deletion of an account. This was weeks ago! They sent me another form to fill out and said it would take another 30 days! No other website has made it this difficult to delete your personal information! It's illegal to do this! This is a shady company! I'm shocked they are still in business! STAY AWAY! STAY FAR AWAY!

Initially we ordered a sofa from Wayfair but our new place where we have no furniture in the living. So I requested wayfair to give me a deadline by when the delivery can be expected and as per usual they estimated me 9th of September. After calling them on 9th of September and complaining about the delay in the delivery, they told me that the order will be delivered by 10th of September. While waiting on the 10th of September and having multiple calls with the delivery company I have got a partial delivery by the end of the day. After waiting for the missing piece of my order for 2 days I've tried reaching them again and after a long call they told me that they don't have any knowledge about the remaining part's delivery.

I ordered and paid delivery and set up of a new head and foot board bed. Original delivery date, which I took off of work for, they forgot took to set up so had to reschedule. Next delivery was a used and damaged bed! Wayfair offered only 20% discount on my troubles. Also mentioned a restocking fee if I returned it! I will never order again from them! Disgusting.

I ordered 2 digital picture frames that never arrived. Wayfair refuses to rectify the situation even after multiple attempts and “investigations” on their side. I am very disappointed with their customer service. I will not be ordering from them again. Think twice before ordering from Wayfair.

As a business pro customer, Wayfair has been my "go to" site for all items for my business. Their selection, value and customer service has always exceeded my expectations, until recently. Problems with 2 orders (missing parts and wrong item sent) resulted in terrible customer service trying to get assistance. I was told Wayfair's policies have changed regarding returning a wrong item received (now charged) and getting missing parts (not possible). Many online reviews echo similar experiences. I will be taking my business elsewhere.

I ordered sofa cushion covers: they were as described, arrived on time, good experience. I ordered pillows and a comforter for my daughter's college dorm on Labor Day as well. The pillows shipped, lost by FedEx, they will not follow up but want me to call again (had a 20+ min call today), they will not ship again to replace so that we might have them before departure for college. I ordered a down comforter, supposed to arrive 2 days ago. Turns out they never shipped, never notified me, and during my call I found out backordered. The 'fix' is the offer to cancel. Summary: nothing offered in terms of discount, expedite shipping or replacement items to her dorm, no apologies, no help. And we leave for college with no pillows and no comforter, no discount and a resolution to never count on Wayfair again. I asked customer service 3 times: is this the best you can do and offer me. Answer- yes. WOW.

Wayfair not only did not deliver my order, they provided me no communication about its delay and/or refund options (which is ILLEGAL by federal consumer goods and e-commerce regulations) and when I tried contacting them once I noticed the missing item they refused to provide an alternative resolution by either re-shipping me an equivalent item or giving me a refund. They claimed it was past their '30-day return policy' but there was NO ITEM TO RETURN because they NEVER DELIVERED. This is not only ethically dubious, it's a literal rejection of consumer laws and close to fraud. Do NOT buy any of your furniture or any household items on Wayfair - a better bet is to pay slightly higher prices and go with IKEA or Amazon to at least ensure you actually get what you paid for.

We bought a couch from Wayfair. It was a good price and matched our needs. The website said it would be here in 10 days. 2 days after purchase we received an email saying the couch we ordered was delayed and would take over 5 weeks to arrive, and the email gave us the option to cancel the item. Since 5 weeks was too long to wait for a couch we decided to cancel the item. But when we clicked the cancel item button on the email, the link just sent us back to our Wayfair order menu with no option to cancel. We called customer service and the lady on the phone said that was odd and since she also didn't have the option to cancel it must be a technical glitch and she would escalate and get back to us.

Ordered recliner Aug 18, est delivery Aug 21-23, 3 more delays. Cust service says they are out of product. Run something on sale that you do have in stock. Smart!!! Will never shop here again!!!

I purchased two furniture items that had to be assembled from Wayfair. One arrived over a week late and did not have any parts. I had to wait several days for these to come. Once assembled, I saw that some parts were made out of cardboard, or door knobs were not aligned, or the doors would not shut. I paid to have these assembled. Also, the cardboard piece was damaged. I found out that to return the products, I would have to un-assemble and pay the return freight. Every time I called Wayfair, they were no help. They told me to contact the manufacturer or FedEx - once I paid my money I was ignored. To make matters worse, I found the same products on Amazon. Had I purchased from them, I would have saved over $200. Wayfair has a policy of not meeting prices. I will never purchase from them again.

If you watch Wayfair commercials you think it is easy to order and it is!!! But once you want to return any item, the nightmare begins. I tried to return cabinet knobs and pulls and it was a ridiculous process, numerous phone calls, and eventually no credit given. With Amazon, returns are super easy and seamless. I am no longer a Wayfair customer. They love to deliver to you but make it very cumbersome to return anything! Buyer beware!!!

I purchased a chandelier from Wayfair by "Josh & Main" for $480.00 plus tax. The light arrived today and it's a light from Kichler. Kichler is a good company but if I had know it was coming form Kichler I could have saved myself $85.26 because the same light is for sale on several sites for $393.74. Wayfair's site never mentioned it was a Kichler light. Needless to say I can't trust Wayfair anymore so they've lost a customer for life.

Horrible. DO NOT BUY ANYTHING FROM WAYFAIR. I been trying to return a damaged bedroom, Wayfair won't call me and I been going back & forth thru email, and no one would help me. They keep saying that they can't reach me on my phone which is not true, I even gave them my work number and still they won't call me. I'm so tired of their customer service and it doesn't seem like I'm getting anywhere, I would really appreciate if someone can help me. Even the Delivery people won't call me and I sent them few emails and I never heard back. I have all the emails with Sonya the executive resolution.

I was online shopping for ottoman. One came up as a closeout sale for $44.99. I purchased it the purchase went on my credit card. The next day they reverse the purchase and said that the ottoman was never priced for that amount. I had a screenshot with the price of the Ottoman and my card was also charged that price but they told me it was over $300 if I wanted it.

They had a listing selling tiles in sets of 12. I ordered 720 linear ft of it. They sent me individual tiles instead. I called to verify the correct amount. I was advised it should have been a set of 12 per order by every representative on the phone except the last one. Promised to remedy...never did. They managed to correct the listing after a month of my inquiries, but never fixed the issues. When I called the agent told me only option was to cancel. I cancelled. Response to online complaints were emails only explaining orders had been cancelled. Never owned up to issue of verification of amount of tiles ordered on their site not matching with orders. The last agent I had on the phone said errors in listings were not their responsibility. Untrustworthy.

We ordered a kitchen table. The glass top arrived before the table foundation. When the table foundation arrived, the box was torn and the base of the table was scratched. We immediately reported the problem and were told that they would be sending a new base. It never arrived. In fact, when my husband questioned Wayfair they offered a 25% refund. After waiting several months, we felt this was unacceptable. We provided evidence that the table had been damaged in shipping. In any case, we will never order anything from Wayfair again. They are not honest as they tell you one thing and never follow-up. Extremely poor customer service.

I am truly done with wayfair.com. Today a comforter arrived that is pictured in a lovely medium green on wayfair.com. The actual comforter is an extremely pale green and it smells so bad that I put it and its carton in the garage. I wasted time "chatting" on wayfair.com and got nowhere asking for a pre-paid return label. Spoke to a very obnoxious and rude female rep named Taylor. When she refused to send me a pre-paid label I asked to speak to her manager or the CEO. That's when Taylor hung up on me.

With the pandemic and changing jobs, I’ve had budgeting issues but needless to say I have always tried to keep in contact and pay my bills. This company doesn’t care if your long paying customer and will just give you late fees without any help. Don’t get the credit card!!!

I ordered 3 mattresses as well as a couch. The couch did not last and the mattress will have to be replaced before 4 years. Unacceptable, if I could post pictures you’d be horrified. So, I suggest not buying from them because they do not stand by their products' durability.

WAYFAIR not fair. After carefully reading the description for an umbrella base. We needed 2 bases for a freestanding patio umbrella. Only after I purchased two and read the instructions did I become aware that they advised this was best used with a table. This was not mentioned on the website. They will not cover return shipping (while Amazon does). #wayfair #wayfairunfair

I had a worst experience with Wayfair especially with their customer service. I've been waiting for my order for 1 month and it was never shipped. I tried calling customer service to get my order cancelled and process refund which they outright refuse citing some policies. Their managers are worst, I think they are trained to not be empathetic to any customers, this is the response from one of those blood sucking monsters - 'You are making a big deal out of simple item worth 50$, I wonder what else is going on in your life, you should probably check yourself with doctor'. I don't know what else to say here, how can they comment about my personal life? This is a horrible experience, I'm never going to order again. Please stay away from companies like this, now I truly understand the greatness of Amazon and how transparent their policies are and how empathetic they are to customers.

They left me a $800 vanity in front of the house. After I called them to return/exchange they claimed that the 100 parts inside were not damaged and they are not willing to refund or exchange the unit. After back and forth they were willing to take it back but with one catch which I had to pay $300 shipping in order to return it - this is the last time I am doing business with them. They were great once but in the past 6 month everything I bought from them had an issue.

I ordered a 9'x12' outdoor rug from this company on 7/23/22 and since then I have received a 2'x4' rug as a replacement 3 times. When I called customer service (for the third time today in 2 weeks) they said the price I paid on 7/23/22 was labeled wrong and that they would not honor the price I paid on my original receipt. Their solution is to give me a 10% discount, which is basically a slap in the face. What company does this? If I had gone to an actual brick and mortar store, with actual sales people, they would honor the price I had paid. Since Wayfair is a big company, it seems that they feel they do not need to respect the customer and honor the pricing. They want to get more money from a situation that was caused by them, not by me.

I signed up because we are building a house and I was ordering a lot of things from Wayfair. There was a promotion for spend $350 get $35 in rewards. The problem is, they do not update rewards. I have spent close to $3000 and have only received $29 in rewards. Nothing has been posted to my rewards since June 3rd. I have made numerous calls and do not get a follow up and my account still isn’t updated. They are horrible to work with and I will end up canceling this card.

I paid for overnight delivery of a fan for my daughter overheating in camp. The cost of shipping was more than the product. Delivery was after my daughter left the camp. Total lack of customer service. True idiots answering the phone with no ability to help and unfriendly to boot.

I ordered a credenza. I paid for "white glove delivery". The delivery company showed up and damaged my wall and the product. The delivery company took the product back. Wayfair charged me a return delivery fee + won't pay on the damaged wall. The process was I had to get an estimate to get the wall fixed. I sent that. It's been 9 months and hours of phone calls. They tell me I have to deal with the delivery company even though I hired wayfair. They will not give me the delivery company's phone number. They said the delivery company has been in contact with me and trying to resolve but never heard from them. I call wayfair asking for the delivery company's contact but they will not release it to me. Now they want to turn me into collections for the charges when they owe me money. All emails get returned saying I have to call. I call and get the run around for hours.

I placed an order a month ago and the expected delivery was 15th of July but I never got the bed delivered. After talking to your agents couple of times, every time what I hear is that the bed is stuck in customs and will be delivered in 2-3 days. It was my first time ordering from this company and it was so disappointing. Today, on 25th July I called again to your customer service and asked the agent to transfer the call to the supervisor. Her name is Andrey, after explaining her the whole situation, what she offered me is either they will replace the order for the same bed or they will refund the more, which is not acceptable after waiting for a month. I asked her to transfer the call to the manager and what I heard is that she is the head and she don't have any manager. Anyhow I convinced her to let me talk to anybody from higher authority.

Ordered the couch, it came with a bent bracket. My replacement came. I asked to return the damaged piece. They said keep it. I am a senior person and have no way of disposing this. I was told not their problem. Now I have half of a couch in my living room with nowhere to dispose of it. Furniture is cheap looking. Plastic legs. I will never order anything from Wayfair again. It's not worth it.

I cannot believe how poor the customer service at Wayfair.com and I never never ever purchase anything from there again. What's so disappointing is Wayfair has really nice merchandise. However the customer service is so poor it's just not worth it. I'm a person that will pay for quality service. Each and every customer service rep that I encountered was defensive, dismissive no one wanted to listen or take responsibility. I was hung up on 4 times. I was placed on mute not hold but mute for 39 minutes once the rep realized that I wasn't gonna hang up she hung up on me. I ordered a Refrigerator on 6/20/22 I had a delivery sched for. 7/11/22. I was given a delivery window of 12 am to 12 am. I waited all day.

I often shop online at Wayfair.ca and other sites. On July 12th, 2022, I was looking to buy a patio conversation set. I surfed all day on various websites scouring numerous pages of patio furniture looking for a great deals. Then I found it on Wayfair.ca! Polyethylene (PE), Polyethylene (A Wicker 5 - Person... by Red Barrel Studio). It was a set by Red Barrel Studio! I was so happy. I thought this was too good to be true. I placed the order and received confirmation. My credit card confirmed that the purchase was completed and I waited for a tracking number to be sent. I received this notification: **.

This company is a scam. They send us two different bed frames, both frames missing parts. You can't even assemble them. I called to explained the situation. Was told they issue me a full refund and I should just discard the beds or donate. I found out they just refunded me for one bed. The second need to be returned and they charge me $40 for return shipping..!!! Why should I pay $40 to return an item that is faulty.?! I called back to speak to a supervisor and received the worst customer service. DO NOT shop from this company, they steal your money.

I purchased 2 complete beds from Wayfair. They are both falling apart, and they are only a year old. The footboards and headboards are loose, the stability under the box spring and mattress is a joke. The stabilizers for these beds are 4 2x4’s that also loosen and make the bed unsafe. Once they come loose, they bend, which makes the bed buckle. The hardware to put these beds together is cheap. My whole experience has been terrible. I thought I was getting 2 good quality beds that would last, but I most definitely did not. I got 2 cheaply made pieces of crap, for the large amount of money I paid for them. I contacted customer service and was told that there was nothing that could be done. Stay away from Wayfair if you want good quality, sturdy furniture, that will last. There is absolutely no way that I will ever be shopping here again.

My sister bought me a chair months ago. The weight capacity is 275lbs. Well no one over 200 lbs. sat in it and very briefly. The chair has twist on legs. The back legs have completely bent. I have bricks supporting the chair!!! I will give you the address it was delivered to. We paid for a dependable product. I'm very put out with the whole experience! I need another chair with the legs already firmly attached. I will never buy anything from you again, unless you make this right. I have also told anyone who would listen to do the same. Please contact me to fix this problem.

I shopped for a queen size platform bed. What I bought was actually only the headboard, which the website did state, but four of the six pictures showed the full bed. They later admitted this was "staging." I specifically needed a platform bed for my mattress which does not have a box springs or other frame and I explained this to the CS rep whom I called just as soon as I realized it was just a headboard, and before it was delivered(!). She cheerfully agreed to give me a refund, after looking for the rest of the bed and being unable to find it. After we hung up, I found the rest of the bed right away, so why couldn't she?

I ask Wayfair for Issue a $100.00 so that my client could have the Damaged chair repaired. Wayfair was only willing to give 25.00 to repair a Damaged Chair. The Customer Care Department was not helpful at all. I will not Recommend Wayfair!

Bought a dresser set from Wayfair, it arrived damaged, they did replace a dresser top for us but that’s about all that went good. Fast forward 5 months, the finish is worn off, drawers do not line up, drawer pulls were drilled crooked and the tall dresser has literally bowed out so much the drawers are literally falling out. Wayfair will NOT stand by their products. Do not purchase from this company. They are selling overpriced crap.

Ordered 3 chairs to replace our old ones. We didn’t open them right away as we had the kitchen updated. When we did the chairs were not the correct ones. Called and emailed Wayfair, they said, "Sorry should have called earlier, we won’t do anything." I am out of 400$ and can’t use them. They don’t stand behind their merchandise!

There seem to be major issues with shipping Mattresses to Canada. The Delta Wayfair shipped me the mattress that also arrive late (wrong size and wrong manufacturer). I have been battling with them and customer service to get this resolved. I am still waiting for the Mattress I ordered June 13. We are getting close to a month. I regret ordering a mattress through Wayfair just to saving a little $$. Go to a local store and pay the extra. Not worth the headache.

Ordered a TV stand from Wayfair 6/29/2022. Was scheduled to be delivered 7/2/2022. Arrived 7/3/2022. Arrived damaged but installer was able to rig it to work. Did not arrive at my door as promised. Fed-Ex just dropped it on the first floor common area where anyone could steal it (thankfully they did not) but it was so heavy I could not bring it upstairs myself, and while that is Fed-Ex's mistake, Wayfair needs to ensure compliance with what they tell customers. Just an overall negative experience.

I ordered a scratching post for $37.39 on a weekend sale, then they said if I add $12 to my order I will get free shipping, so I added measuring cups for $13. So a total of $50.51. I tried to submit my order and it just would not submit. After a couple hours of trying to see if I was doing things right, I called, as this was my first time shopping here. Customer service representative was nice and tried to help, but she said it was the weirdest thing. It was in my checkout and whenever she tried to submit the order it would disappear. So after talking for 44 minutes she sent me to someone else. Who was a wrong department. So then another 11 minutes on hold waiting for someone else.

I recently bought a chaise lounge chair from Wayfair. One of the part came damaged and when I worked with wayfair, they said they will work with seller to ship the damaged part. I requested expedited shipping, wayfair told me there is nothing they can do to expedite the shipping. Then why did I even buy from wayfair? I said ok.. Let's go with normal shipping. 15 days goes by and I haven't received the product as yet. When I called wayfair back, they said the carrier sent the shipment back to seller cause it was damaged. Seriously? You guys did not think to communicate this to a customer? Really bad customer service from wayfair. I would not buy from wayfair again! Now they refunded the amount. But I have a damaged lounge chair that I need to take care of disposing on my own. These guys are the worst! The products looks fancy.. But they are all cheaply made particle board mostly from China. Do not get fooled by wayfair.

I was leary of buying big furniture online in the first place,but I went ahead because everyone said Wayfair was a good site to use for it. Picked out a new sofa/couch paid for it. It originally said June 28 for delivery then it changed to July 1 now it says we are looking into a delay with your order! So I called Wayfair all they can tell you is no fed x label has been printed for it. Wait a minute let me understand this you take my money for an item you sell on YOUR website without even knowing if that actual sofa was even available.

I have made many, many purchases over the years from Wayfair and never had any problems. Then I get an email June 3rd, 2022 informing me that I owe them money for a purchase I made in February 2021. For anyone who purchases online, you are aware that you don't get your order shipped to you unless it is paid for. They have gone into my history and just erased any payment so I don't even have an idea of what the original payment method was in order to check it. It's pretty terrifying that they could just go into anyone's purchase history and change it. What's to stop them from doing this to more of my purchases? Now they are threatening 'further action'. If you use this company, do so with extreme caution and keep every single receipt in a folder and never throw anything out.

I tried purchasing a dresser online last week. After I entered my credit card info, it says, 'Cannot process at this time.' I tried later, and the same thing happened. Meanwhile, I was charged for both dressers as per my bank. Wayfair tells me they have no record of the purchase. Sounds very shady to me. A few years as ago, I bought an end table and a dresser. Both were described as being solid wood. Neither were solid wood. This is the last straw. I'll never shop from Wayfair again. No trust. What a shady and tacky business.

I ordered a Red Barrel Studio Bookcase from Wayfair. I was shipped a similar product from Bush Furniture. I called their customer Service requesting a return since I did not receive the product I ordered. I was told they sometimes “rebrand” or “repackage” products as their own and ship out similar ones from different manufacturers. This is deceptive marketing practices. I found the actual product I received online at other stores for almost $100 less. Wayfair strategically does this repackaging so online shoppers cannot compare them since the Red Barrel Bookcase is a Wayfair Brand and the Bush Furniture Bookshelf is abundantly sold at many places online. And Wayfair charges return shipping on all products so even though I didn’t receive what I ordered Wayfair still wants to charge me more to return it. I would give this company zero stars and seriously question their company mandated practices which are in place to clearly take advantage of shoppers.

After moving to a new home, I spent thousands of dollars with Wayfair. I received the wrong items with missing parts. One item I order was a marble table top with 1 big black leg as a attachment. They sent me a marble top with a 4 leg attachment. 2 of their supervisors told me they sent me the correct table top. How can you fit 1 big black leg under a table top with 4 leg inserts? Impossible! Wayfair sent me small screws to fit in big holes to attach legs on a coffee table, the screws don’t fit, I cannot assemble the coffee table, wrong screws. Wayfair sent me a FedEx shipping label to return the incorrect marble top. I returned the table top to Meridian New Jersey where the table top originated. The 2nd supervisor told me I did not return the table top, a complete lie! I was on the phone with this company every day for 2 weeks, nothing accomplished except multiple headaches.

It's better to go to a local store than to deal with a company who won't help with the return of their product. They have lost a customer and will continue to lose customers due to their policies. Keep screwing over people and you will be out of business.

I bought a rug and living room table, both on sale and very reasonable for a retired senior. I made a mistake and ordered the wrong size and then they replaced it, but the color was the wrong one. When I told them how much I had to pay for the help to put the rugs down, move furniture and help with the packaging for the returns, they deducted all that from the rug price. The rug is beautiful and so is the table. There is never a problem with Wayfair about returns. Each time I've called with a problem, the CS Rep goes above and beyond to resolve it, staying on until the problem is resolved. Yes, some of their products are not on a par with Ethan Allen or other high-priced furniture stores, but these items are sturdy, well-made and will last, and are very beautiful. Another good thing with Wayfair is the large selection for every type of furniture. I shopped until I found what I wanted.

Purchased item as listed in title: "painting on canvas" and in the product overview: "one of a kind" and in the details: "painting", "acrylic painting" and "wood frame". However the delivered product was a merely digital print, possibly on canvas (hard to tell as it was glued to hardboard) with a particle wood frame, not even connected at corners well. Ok, I will accept particle wood is 'technically wood', but most people would not call it wood. Just like leather and plastic-leather are not the same. Or food and edible are not equivalent. Completely fraudulent listing in my opinion. I recognized it would not be "one of a kind" as it's Wayfair doesn't sell unique items, but I expected it to be a at least a proper and real printing, reproduction, or copy, not simply a image printed.

Scammers! Totally scammers! I've tried to canceled order that has not been shipped yet and they don't allow me to do so cause "it's too far in the shipping process". 3 days later I got an email that it has been shipped... Initially promise to deliver between June 14-16. In fact will be delivered on June 21. And I will not be able to return it because it's an open box. Money wasted. People don't make a business with this company.

The materials and diagram-based instructions are great. I would have given them 5 points but for one serious defect: They tried to cut costs by providing a soft aluminum square Allen wrench that warped and was unusable before even finishing half the assembly. I had to go buy an iron wrench to complete the assembly. If they replace the Allen wrench with an iron one, this would be a really great deal.

I have successfully used Wayfair for clients as a designer and personally for several years. In the last 2 years however, the quality of the furniture, the packaging and the customer service have completely gone downhill. Furniture repeatedly shows up with missing pieces or damaged. They replace it with more damaged furniture and replacement parts for missing items take weeks to arrive. Customer service reps while friendly, are not given the authority to rectify the situation aside from sending replacement items that show up late and damaged making them order processors, not actual customer service representatives. I've spoken to several designers that have had similar or even identical issues and we not only refuse to use Wayfair going forward, we advise people to avoid them at all costs.

This email is absolutely unacceptable and I do not take kindly to the threat that they will "take legal action". They're trying to bully me into paying money I do not owe.

Product detail states Power Reclining Heated Massage Chair, line 4 of the specs state. Reclining Type: Power. Called Wayfair when I received the chair and it was Manual. The response I received was if you look down at line 10 of the specs it states Manual. And the power refers to the heat and massage. Basically blowing me off. Why would product title and spec show POWER.. but 10 lines down show manual. It's called FALSE ADVERTISING

Ordered furniture May 9, charged my card May 10,? May 10 will arrive before May 17, call May 19, will get back to you... Keep calling, they never call back, it is May 26, new excuse every day, I'll do this today, next day "oh we started that just today." Oh it takes 1 day, 10 minutes later it takes 3 days.... Ineffective customer service, website and communications that lie and change stories every time I talk to them. Not to be trusted.

We ordered a QCA Punta Cana spa in the middle of 2020 from Wayfair. We were warned that it would take 6 to 7 months to get the item but it was the same time from everyone else. We were offered our money back but decided to wait it out. Spa was delivered in spring of 2021 and we had it wired and installed. Wonderful experience to this point and I can say we use it almost every night.

It seems like everything I've ever bought from Wayfair has an issue. 1) Sometimes the item is never received. 2) Every item that requires assembly is either damaged/scratched/dented or screw holes are far from lining up, missing parts, wrong parts, etc. - I recently bought 2 large and rather expensive items from them-a gazebo and a propane fire table. Both had major issues. The gazebo was and still is missing parts of the roof - they tell me that the parts have shipped... but I have not received the parts and most of my inquiries have gone unanswered. The fire table had screw holes drilled in the wrong places -some were way off and a lot had to be modified to make the pieces fit. I honestly believe that Wayfair buys items in bulk that were damaged or prepped incorrectly going down the assembly line and then they sell the items for full price and offer a few dollars back if a customer complains. Just my opinion.

I purchased a Copper Lily Wind Rotator by Plow & Hearth from Wayfair. It is not as represented and is not working. First of all it is not copper but some sort of metal with copper-colored paint. It is supposed to rotate in the wind. That is all it is supposed to do. It has been up for 2 weeks and has not turned. The rotator is quite heavy and the blades are not tilted to catch the wind. It probably will not turn in anything less than a hurricane. The basic consumer law is that products are supposed to be as represented and are supposed to function. This thing fails on both counts.

Ex bed extraction scheduled for Tuesday May 24, 7am was a no show. My only option given was 24 hours in Thursday which I work. When I first called no answer. They felt that bribing me with a gift card for my time was sufficient. When I finally done to someone on the phone she listed a different time. Shop somewhere else.

Installer “Fabian” was scheduled to show up on a certain day/time to install a computer desk, and NEVER showed, no email, text or call. I paid over $100 for this “service”, and there is no way to speak with anyone in “customer crevice” because it is a Sunday.

I ordered $1300 worth of outdoor cushions and were delivered without the covers. Very very poor customer support and cannot get a confirmation as to when order will be fulfilled. Waste of money & time.

Horrendous experience!!! Zero stars!!! I had the absolute worst experience with Wayfair my first time shopping. I heard really good things about them and I ordered a couch and an office chair. My order got hung up when I tried to pay the extra $30 to have personal delivery into my condo. The first part of my order seemed to go through and $1500 was IMMEDIATELY debited from my bank account. But the $30 delivery fee would not go through even though it was on the same order. So this meant the order got hung up somewhere in outer space and every time I contacted Wayfair they couldn’t see my name, address phone number, or email anywhere.

I contacted Wayfair to confirm that a hall tree I wanted to order would indeed be assembled as Their website stated. The customer service said, "Yep that is what it says." I contacted wayfair customer service before I ordered a hall tree to confirm it would be assembled as the website stated. The customer service person said, "Yes that is what it says." Well I got the item 3 days later in a box with no assembly at all. So I called customer again and told the representative what happen, she looked up the item and said, "We will send you another one that is assembled." I kept checking my account and nothing shipped. In fact it showed it was on hold.

Poor customer service and inconsistent information. Purchased item that was time-sensitive, and all systems showed it has been shipped and scheduled to arrive in time. On the day of arrival, the status changed to pending. When I checked online, the item showed as not being shipped yet. So, I called customer service, and they assured me that FedEx had already picked up the item, and it was an issue with FedEx not updating their status yet. When I called FedEx, they stated that they have not received the item yet. I called customer service again, and they said that it is just not showing up in FedEx’s system yet. Later that evening, the item showed up as pending delivery date. Again, told me that it is an issue with FedEx. They went as far as to tell me that their contract with FedEx is to allow 10 days from delivery date before they can submit missing package report.

Paid on Wayfair sale day a Good Time Popcorn machine only to be back-ordered for 9 weeks. Site now has them available for higher price for immediate delivery. In my opinion just deceiving business practice. Back ordered items should be honored first. Bait and Hook.

I spent several hours picking out patio furniture from Wayfair. Nearly $1750 later, I then had to rearrange my schedule twice because their shipping date changed, which meant my installation date changed as well. I then find out that fed-ex has to leave the boxes outside of my condo, so I have to bring in 3 boxes that weigh between 50-75 lbs in myself. Apparently, Wayfair can only bring furniture inside of a home if it weighs 150 lbs or over. It would be nice to know that little caveat upfront. I suggest that Wayfair makes their delivery policy more clear on their website.

I placed and Wayfair cancelled two orders for open box purchase gazebos (placed 3 days apart) for approx $1700 each which resulted in a "pending" charge for each. You would think that when the order was cancelled the "pending" charge would go away--because that's how REPUTABLE businesses do business.... but NO, neither of them were released. I check my transactions after calling Wayfair and see that somehow Wayfair then placed "pending ghost charge" of $1800 for a total of approx 7500 dollars on my AMEX!!!

WORST CUSTOMER SERVICE EVER!!!! They sent me a damaged product on on 4/19. I sent them a note with a picture of the damaged piece. They replied on 4/20 and said they would send a replacement piece on 4/22 due to arrive on 4/25. Well today it's 5/8 and still no replacement piece. Their products are junk and they wont' even replace them. I told them they have 48 hours to send the replacement piece I was due WEEKS AGO, or they can refund my money and come pick up the dresser. I will never shop here again, and I encourage everyone else to not shop here either. I'll also be posting this review on every social media site I can find so other people aren't duped by their junky products and extremely poor customer service.

The product, a brass towel bar, was lovely and just as described as on the website. However, I'm writing this negative review because the 3" x 3" x 25" box in which the towel bar (wrapped in packing material) was packed, was placed inside an 11" x 22" x 28" box - about seven times larger than needed! Now, if it would have been a crystal towel bar(!), that might have made sense. But it was brass and therefore durable. Given the environmental impact of packaging something into a huge box that could have been mailed as-is, I had to write a complaint. My husband and I figured it might have been packed that way to up the mailing costs, which with taxes came to about a third of the price of the towel bar! But the waste of a huge box for a reasonably small item is uncalled for.

Been having a Customer Service from hell day; Wayfair. My delivery was supposed to be delivered today and gave specific directions to delivery. My building has a rule of no deliveries after 4pm and Wayfair changed my delivery 3 times today and still failed to deliver. And when I called 3 times. 1 time your customer service hang up on me and would not transfer me to a manager. 2nd person contacted the driver and told him the specific directions. Third was a manager who said the freight company would not deliver tomorrow on Friday. Wayfair changed the shipping three times in one day and you would rather return the merchandise back to California then try to make a customer happy and deliver on Friday. You will lose me as a customer and I am sharing my terrible experience to everyone I know on social media.

I placed an order with this company. They charged my credit card immediately, then passed the order to another company. The second company never shipped the order. When I complained to Wayfair’s “Customer Service”, I was told there was nothing they could do. I would have to deal with the second company or their shipping company. Not in my America. After two weeks, I asked them to cancel the order and refund my money. They didn’t even bother to reply. Stay away from Wayfair!

Last week I had ordered a rug and 2 rug pads during their Way Day sale. When ordering, there was an error, so I had to click "purchase" again. I then went onto my credit card app to make sure I wasn't charged twice, to which I found 1 charge that was pending. Perfect. Now it's a week later, and I'm wondering why I still haven't received a notification that they received my order, or that it's shipped. So today I go onto my account and see that there is no order history for the order I placed last week, and the items are still in my cart. I then call my credit card company, who tells me that there is indeed a pending charge for $135.82 on 4/28/22 for Wayfair. Weird.

My first order with Wayfair went very smoothly, and I was very happy both with their service and the bed frame that I ordered for my son's room. When I was in the market for an affordable dresser for his room, I decided to go with Wayfair again. I picked out a dresser I liked, checked out using PayPal and waited. After about a week, the money had been withdrawn from my PayPal account, but I had no further communication from Wayfair. I went back to the site to check on my order only to find that it had not shipped yet and was listed as having a balance due. I didn't know how this was possible since I had paid the full amount shown at checkout. I reached out to Wayfair Customer Service and explained the situation, thinking it had to be a simple mistake. They responded to me within a day, but they offered no solution beyond paying the amount they said I owed over what I paid at checkout.

On 04/30/2022, I placed 2 orders with Wayfair with one $711.09 and second order of 71.46. After placing my orders, the ship to address was change to a California address even though I live in Texas. The California address was added to my profile without my permission. I called Wayfair and the representatives were totally clueless on how to handle the issue. I called the financing company and was told Wayfair had received the payment for the items in which I would need make payments on the order. The order is still processing and preparing for shipment to the incorrect address. I have tried every Avenue to cancel the order and sent executive resolution several emails. At this point, Wayfair does not know what they are doing and do not know how to resolve the issue. In the meantime, I am responsible for an order going to an unknown address.

I ordered on the 28th which was Thursday morning. The product description says it'll arrive on the 30th which would be Saturday. I stayed all day home waiting. Then I get an email that says Monday delivery. I've been home all week and was expected to return to work on Monday. I'm a trucker and live alone and my job has me gone for 3 weeks and one week at home. I make arrangements to be home Monday. Now I get another email that says by the end of Tuesday?? When I log in to FedEx it says it was scheduled for the 5th. So Wayfair lies on their site to get a sale and says 2-day delivery but I'm reality it's over a week?? I would've never ordered if I'd known it would take this long.

Wayfair always has high price of products than other website. They don't return any money even though item goes on sale just after buying because this is their cheap and cunning tricks to make profit by selling overpriced items to customer. They know once big furniture are assembled no one will take it apart and return it to save money.

I have used Wayfair for years so it pains me to write this, but they have really lost their competitive edge. I purchased a patio sectional. Three days later (sectional has not even arrived yet) the price dropped by almost $600. I called customer service for a price adjustment. This is something they have always done in the past (as most places do), so I have always felt confident purchasing through them. Well I got some run-around about it being a special "sale day" (um, yeah, isn't that the point of a price adjustment?) So they wouldn't do it.

Amynta Group/Warrentech/360 honored my claim. I would give the warranty company 5 stars for their customer service. Wayfair however only contacted me and shared that the warranty group was honoring my claim AFTER I had resolved it with the warranty group without their assistance.

Wayfair would not fix the problem with my recliner. The other buttons were secured from the back inside. Not this one. It was hardly used. After 30 days you might as well throw the furniture out unless you pay more for a warranty for them to back it. A piece of furniture should last at least 6 months for the hundreds you pay! Right?

I purchased a 78” futon couch for my son who is 6’ tall.. The couch arrived and I cut the box open, assembled the couch and noticed that it seemed small. I measured it and it barely reached 72”.. Cannot return it, can’t order another one.. Stick with it.. Horrible company..

Have been buying from Wayfair for several years. Having a new home I made multiple purchases over the last year. Unfortunately, 75% of my purchases were either defective or simply needed a part replaced. Of course, it seems to be Wayfair's policy to issue a replacement and not request the original item back. I have continued to donate my duplicates (animal shelters raising $, homeless shelters, fire victims...).

It's so unfortunate that in a time like this where everything is virtual suppliers like Wayfair still have figured out how to navigate how to do business. I bought a refrigerator and after four weeks of requesting a return still have not figured out how to get this thing returned. I've dealt with four different representatives so far, who are nice but read off of a list of instructions and in the end resolve nothing. The last rep I spoke to told me that if I can get the refrigerator to them then I could get my refund! Really, like you're in a completely different state, please tell me what sense that makes. If I wanted to go to another state to buy a refrigerator and haul it I wouldn't buy online genius!

I love Wayfair and have never been disappointed with any orders that I have placed. Excellent quality and excellent customer service! Will definitely continue shopping from Wayfair. Highly recommended!!

I ordered a mattress though Wayfair in December which was on offer with $300 gift card. Order # **. I received the mattress but not the gift card. I followed up with customer service multiple times since then. Each time I am told, they have raised a ticket and some other department will take care of it. But when I asked if I could contact that department myself, customer service said they don’t have the contact and the only way to reach the department is by raising a ticket. It’s been over three months and still haven’t received my gift card.

My fiance' and I were looking to purchase outdoor furniture for our patio. After searching several sites, we decided to take a look at Wayfair. Being that we had ordered from them before, we didn't anticipate any issues. Boy were we wrong! We found a very nice set that we liked and ordered it on 10 April. We were given a shipping date of 13 April 2022, and delivery date of 14 April 2022.

Low quality, overpriced products are what you can expect from Wayfair. We purchased 6 stools for our dining room table and assembled them without issue. After about 6 months of use, one of the stools completely fell apart while we had guests over for dinner. My neighbor was sitting on one holding her 5 month old baby and all of a sudden the legs started to break out from under her. Thankfully when it collapsed she was able to hold the baby up so that neither of them were hurt, but we were shocked. At the time I attempted to post a review and photos so but was never contacted by customer service to resolve it. Yesterday, another stool fell apart. My boyfriend was sitting in it while we were eating dinner and when he pushed back to stand up, the legs again completely separated from the seat and the stool fell apart. We spent nearly $1,000 on these stools and barely a year after two are already broken. Customer service refused to help.

Wayfair is one of the earlier entries in online furniture marketing. I have purchased several times past 6-7 years. However, Wayfair is losing its edge. the pricing by Wayfair is no longer competitive and theri delivery is not reliable. The estimated delivery dates are more like estimated shipping dates. When an order is placed, it goes into "in processing" almost immediately and the window to cancel the order practically closes. Return is not free. In fact better pricing and return policy are available elsewhere such as Home Depot or other smaller outlet stores. Wayfair will be the last place that I will use.

I will never buy anything else from Wayfair‼️ I have been trying for three months to get an item - THREE MONTHS!!!! When the original item arrived it was a defective item. I had to call customer service several times, provide pics of the defective item, etc. That was not terrible but Once I realized my item was going to be much much later arriving I had to reschedule an event. I did believing a replacement item would be sent. IT NEVER ARRIVED!!! I called to find out why and spoke to a couple of people who were zero help!!!! I ended up speaking to a person who said she was the lead supervisor- “no other people above her”. She said her name was Meagan but later I found out her name is most likely Maggie.

Don't trust the other options. They take your money and say it's shipped. I just placed an inaccurate order 5 mins ago. Don't bother calling Wayfair...They will say, "It's too late sir. We shipped 2 minute after you ordered".... Absolute **.

Mixer is great except a beater won’t stay in unit. Wayfair customer service insisted I had refuted charge with my credit card I DID NOT. I can document Rep was unwilling to assist. Very unresponsive.

This cushion is NOT thick or made like regular cushions. It's thin, no support at all inside cushion. Put it on a slatted plastic lounger and could feel every slat on the chair. Talked to lady at Wayfair who was extremely condescending, rude.

I ordered a sink from Wayfair with expected delivery date of 3/22-3/25 but was notified by e-mail this morning that my order is delayed without explanation even after calling their service department speaking with a supervisor costing me thousands of dollars in construction delay costs. I have been a loyal customer for many years but after this, I will NEVER order another item from them. Totally disgusted with their incompetence.

I bought the Fleetwood Garden Art on Wayfair in 2020, which cost me around $214. It was delivered to me in Dec, 2020. It was already in winter time, so I kept it indoors until the spring of 2021 after I moved it to the backyard. As per Wayfair, it's "perfect for outdoors and indoors", so instead of moving it indoors in winter 2021 and it was left in the backyard all time. On Mar 21, this year when I was tidying up the backyard I found that the Fleetwood Garden Art had been completely broken, which might be caused by cold weather last winter. It's less than one year. How poor quality it is! When I was talking to Wayfair service and one agent blamed me instead for not moving it indoors with logical thinking, it is not at all the "perfect for outdoors" as mentioned in Wayfair's instructions.

I ordered a recessed vanity mirror from Wayfair specifically due to the fact that I could get expedited shipping, or so I thought. I paid an extra $45 for the shipping. The mirror has yet to show up and I have contacted them twice with little result. Wayfair claims it is at the mercy of FedEx. Wayfair also gives FedEx 10 days to even pick up the item before it will claim it lost. And, they will not give a refund while it is in shipping limbo. Instead of stopping the shipping, they "can't interrupt" that process and need it to be delivered, and then picked up prior to a refund being given. They did refund my expedited shipping, but I still have no item, no guarantee of when it will arrive and feel like the company pulls a 'bait and switch' with their promised shipping times.

Buyer Beware...Wayfair Full Service Assembly is a joke! This is what happened with my most recent order: 11/17/2021: I ordered a Cronus Extendable Dining Table with full service delivery + assembly from Wayfair. December 2021: the package was delivered, but the table top was damaged. I requested to have a replacement table top. Early January 2022: the replacement table top was delivered, but the assembly team did a horrible job. Instead of disassembling the damaged table top from the table base and putting the new table top in, they attempted to remove all the screws and reinstall individual pieces of the table top. This led to damages to both the table tops. Then, they told me they had to order another table top for me.

The website mixes product descriptions with mismatched pictures. Hence it’s impossible to obtain the chosen product. Spoken to about 28 people over 3 months getting the wrong product returned, being lied to and hung up on. Then they wanted to charge me for shipping!!!! Hell to the NO - do NOT do business with this fraud of a company.