Wayfair Reviews

Order king size bed. Item has not been shipped in two weeks. After calling 5 times to customer support found out item is not in stock. Worst online experience I have ever had. Never will buy anything else from this company.

No good. Don't trust them. I should have read the reviews first. I have been lied to by three different people in this process which has the delivery extended out well over a 2 month. Now they will not cancel & refund. I have to go through my credit card even though I was warned by Wayfair if I contest the charge they will drag their feet on the refund & I will have to wait 90 days.

I have had really bad experiences the last 3 times I have ordered from them, I have been a customer for several years. The latest experience I ordered a plastic storage shed, I decided the next day that I didn't want the shed. I canceled my order. I called customer service to verify all was canceled. The representative assured me that it was all taken care of.

I purchased a rug from Wayfair for $120 after reviewing the return policy and believing I could send it back if I didn't like it. Well, I didn't like it and decided to send it back. I went to their website to get the process going and print a return label, and guess what? It cost $55 to return it! Or I could keep it and receive 20% off - $23 back on my credit card. Unless you're 100% certain you'll like and keep your purchase, be sure you're clear on what it will cost you to send something back before you buy it. Their return policy is not clear or transparent.

Again, with Wayfair I placed an order with them, and the item was never shipped by their vendor. This is becoming more and more common with Wayfair and when you call to get a refund they refuse to issue the refund telling the customer that all refunds have to be approved by their accounting group and that approval could take weeks to happen. This time it involves $143.00. I contacted customer service and they told me that the shipment is sitting in a warehouse in Virginia waiting for UPS and that the vendor has been waiting for UPS to come but they never pick up the package. UPS advised me that the tracking number can be issued but the vendor has to notify UPS that they have a pickup. Wayfair has done this to me 3 times this year. I know if they do this to customers why would you buy more? I won't buy from Wayfair because of their deceptive sales practices and inability to hold their vendors accountable.

I would strongly advise anyone not to purchase from Wayfair. I ordered the Andover Mills Hults Murphy Bed in November of 2022. The cabinet to house the murphy bed was delivered the day before New Year's Eve. However, they did not deliver the wall bed mechanism (the thing that counts) with the cabinet that houses the bed when it is folded up. I contacted customer service to ask for the parts kit for the mechanism, detailing that the ad stated it would come with the mechanism, the owner's manual discusses how to build the mechanism. Was initially told they would send the mechanism right away.

Hi, I got extremely worst service from Wayfair and looking for someone to help me sue this company as they literally wasted my whole day waiting for the damaged TV stand pickup and giving me another day to reschedule as per their choice (Thursday, Saturday, and Monday). I have bought a free product from them and have to follow them. I paid a huge amount for the TV stand (Order Number: ** with the amount of $1,439.43) and they are driving me through how to return the product.

I purchased something from Wayfair yesterday and this morning, my inbox was full of scam emails (some of them nearly pornographic). I wasn't on any other sites so I have to think that the email I shared with Wayfair was sold/used/hacked. This has made me very hesitant to go on their site again to purchase anything.

I ordered Samsung Bespoke refrigerator on Dec. 15th. 2022 and paid a full amount on Jan. 11th. 2023. Estimated delivery time was Dec. 28th. 2022 at that time but it was delayed two times and now current estimated delivery time is after Apr. 26th. 2023. I have to move a new house without refrigerator on Feb. 25th. 2023. I have to stay there without refrigerator for 2 months. So I called Wayfair to request replacing item because they sell the same item on their website with estimated time Mar. 3. 2023. But they told me regarding cancellation only. They were no longer willing to take responsibility for this matter. And we did not take any responsibility for the credit card interest accrued on the amount paid in advance.

Bought an upholstered bench for my daughter in law for Xmas. They have used it for a month and the fabric is ripping in three places along the seams. They called Wayfair and Wayfair refuses to stand by their product. Furniture should not self destruct in a month's time. Wayfair is hiding behind their 30 day return policy. Bad news since I ordered it a month before Christmas and didn't gift it until mid January. I understand the company is under financial trouble resulting in huge layoffs but if they want to survive at all, this is not the way to do it. I'll never order anything from them again.

I was looking for a good easy to put together guest bed. It was neither. The bed sags in the middle. A nut is missing. Two of the parts are the wrong size. The bed is unusable. I'm very disappointed. I would not recommend this company to anyone. On the positive side the site is easy to use and the bed did arrive quickly.

The delivery for my armchair was supposed to take no longer than a week. After it did not arrive on time, I thought it was weird that I had no communication from Wayfair. I then went to the website to check the status, which did not change for days. After checking for a full week, the status changed to backordered – I would be getting the chair over a month after ordering it. When I contacted customer service, they had no explanation for the lack of communication, offered no resolution, and WORSE: the chair was still listed on the website, with 5 day delivery window. This is extremely shady business.

Watch out with Wayfair cancelling your orders under your nose with no explanations. Quality-wise, they aren't the best. Almost all the furnitures we ordered have something broken in them. I wouldn't trust Wayfair.

I ordered dining room chairs and a kitchen cart and paid through Wayfair for Handy to assemble. Issue #1 Dining chairs came with the wrong legs and Wayfair wouldn't correct that day. Told the outsourced company wants to handle it and they will email me tomorrow or the next day. Not acceptable! Their issue with the supplier. They should arrange to have correct items sent out today. We just moved and have no chairs for eating. Issue #2 When I placed my order I added the assembly cost. For one, the website does not say this is an outsourced service. During purchasing I chose a date and time range for assembly. I got an email from Handy to with a different date and time. I was able to download the Handy app and change it. THEN, the technician texted me the day of asking if I could change the date to the next day because she had other jobs in my area. I agreed even though my husband had stayed home from work to meet her.

I placed an online order. I needed to change the address which I attempted immediately to do. The site would not allow me to. I cancel the order and that did not work. Wayfair would NOT help. They directed me to FedEx. Fed Ex directed me to Wayfair. The package was delivered to the wrong address. Wayfair refuses to file a claim even though I have spent a week trying to correct this. Thank you, Whitney for your lack of support and service. I will never order from Wayfair again. Consumers beware! Pray you do not have any problems or issues because they do not care.

I purchased outdoor furniture from Wayfair. It was damaged. They offered me $350 or send me a part for second time as I waited 3 months, and it was never sent by accident, I told them I would get back in a few days and if not I would just take the 350, I was never told I would lose this in a year, I actually thought it was still in my account and as I was going to order something I called, but now they refused to give me the credit because I never called within that year, I mean if you owe me $350.00, you own $350.00, there's no way around it. Not sure how companies get away with this greed.

I purchased a bedroom set from Wayfair in November or 2022. It is now February of 2023 and I have still not received half of my items. The headboard was damaged in shipping and never delivered. The dresser has been "lost" twice. I can't return the items I did receive because they are too heavy for me to ship. The expense would be mine and I have no boxes large enough to send 150 pound nightstands. The experience has been horrible! I have had many broken promises and deadlines come and go with no bed or dresser delivered. Payment was made in full in November! Save yourself the frustration and expense, shop elsewhere!

Bought a couch in 2020 for 700+ dollars and now same couch is on sale and it's over 1000 dollars. They had no explanation as to why when I contacted them. I was going to buy it again but not at 2x the original price.

I use Paypal to make sure websites use the proper shipping address. Otherwise, I could just use a credit card. Well, I moved recently and ordered something from Wayfair. They used the address on file instead of the Paypal address. Now the package is sitting at my old address. Fedex won't pick it up unless Wayfair sends a call tag and Wayfair refuses to send a call tag. So they send it to the wrong address, and then they won't send a call tag. They just lost a customer and I will tell everyone I can how they did me wrong. Including any website where I can post a review.

I placed an order over the phone and asked specifically about their price adjustment policy if the price drops. The sales rep said if the price dropped within 2 weeks, call customer service and request a price adjustment. Two days later, before my item even shipped, the price dropped $60. I called customer service, they adjusted the price. Later I checked my debit card charges and saw that they billed me two times. The adjusted price they had agreed to and another charge of $60 (they amount they had adjusted off). I called today and they said they can’t do price adjustments on sales so they put that charge back on. They were not willing to refund that charge even though two employees previously had said they would.

I ordered a Mcquaid 15" bed skirt and Wayfair mailed a South Shore bed skirt which measured at 14" and an inferior product. The product they sent was $13.00 less than what I purchased and order. My invoice confirmed that I was billed for the more expensive bed skirt. They did not ask me or acknowledge that they were sending a different item. Today, I requested that they send me the product that I ordered and have not heard back from them yet. I just wonder how many people get a similar inferior product without realizing it. I will not be ordering from them again.

Ordered a vanity on Perigold (sister site), and days later order was cancelled. That happened twice with no notification why, which delayed our project over a week. They couldn't provide any support on the vanity we wanted and offered a 10% discount on the size larger that was 50% more expensive and would require making other changes to the bathroom to accommodate. I was willing to make updates to the bathroom, but asked for more than 10% discount to offset the added cost, delays, and my extra labor caused by their error. They would not do more. Weak customer service. The extra couple hundred dollars isn't the end of the world for our budget, but is a red flag for future issues. I'll go somewhere else.

I purchased a television stand two weeks ago for over $1400. Today I noted the price had dropped to $899.99. I contacted Wayfair and am told it was out of the time frame for them to do anything to refund the difference. Since this was a large purchase, and I have been a long time customer, I would think it better for them to keep a customer than refund the difference. Their choice was to lose the customer. Which they did.

I purchased Deina 42” Single Bathroom Vanity on wayfair.com. The item arrived with cracked sink and several very large, cracks in the marble countertop. The vanity was not removed from the crated box, so I am unsure if there is additional damage to the vanity base itself. I contacted the merchant several times by phone in July 2022, and then via their online data form August 2022 when I didn't hear back, via phone again in October 2022 and online data form to check on the status my inquiries in July and August.

I placed an order that was to be delivered by February 7th. On the 7th it had still not shipped. NO communication at all. I went on the site and it showed that I might receive on the 13th. This was an item I needed and a follow-up would have been appreciated. I will be sure and share my experience with as many people as possible.

I'm very disappointed with Wayfair. After I paid the invoice, price is dropped next day. I can not get price adjustment about $60. I should have right to get my price adjustment. Every company offers price adjustment other than Wayfair. I won't buy anything from Wayfair anymore.

Purchased a recliner for $450.00, six months later the cover material around the area where your head rests is peeling off in large pieces, contacted Wayfair, their response was: Too bad, it is past the ninety-day warranty period. Poor quality merchandise with no service to back up their products.

I received an email from Wayfair thanking me for an order for something I did not order. I called Wayfair and told them I did not order the product. It was showing shipping to some address I have never heard of. They cancelled the order but never gave me a refund. I called them and they told me to get the charge removed I had to dispute the charge on my credit card and then they would not reply to the dispute so it would be removed as a charge on my credit card. This was the only way for me to get a refund. My credit card company did it but now they are having to send me a new card. Now I have to go to all of the places where I have direct charges to my credit card setup which is a lot because this is my business credit card. This is a VERY POOR way to do business.

Ordered a sofa online which was confirmed in an email. But online capture of the order was totally different (color and size). Noticed after a couple of hours and called and Victoria allegedly was taking care of it. But later, the online still showed wrong details so I chatted with Jodie D. who acknowledged it was wrong but would not do anything - I have to call again (3rd time contact) to get it cancel. Incredible. Buyer beware!

Missing hardware and very hard to assembly. After reading what I would have to go through to send it back for a refund I just decided to forget it and lose $220 dollars. I plan to never do business with Wayfair again.!!!

Ordered a Toilet seat from Wayfair on a Sunday, canceled the order in 90 minutes because it was the wrong size. Received an email stating the process was pending. 2 days later I was told the cancelation order was denied, just enough time to charge my credit card, And the return policy takes up to 2 weeks charging over 50% of the total amount back to the order, I am getting 21.00 back on a 43.00 total price. This is at the very least designed to create a hardship on the consumer and I believe an unethical business practice knowing full well that a certain % of people will not send the order back or choose 20% less discounted store credit. NEVER ORDER ANYTHING FROM THIS COMPANY UNLESS YOU ARE COMPLETELY SURE IT IS WHAT YOU WANT. THE RETURN POLICY IS HORRIBLE!

I purchased my first king-size bed and bedframe from Wayfair. They advertised the bedframe with a two night stands next to it so it could look normal height. However, after the assembler showed up a day earlier to put my frame together with only a 9-minute text message to prepare. The assembler was nice so it may it work for me although I had to rush to move things out of his way. After the assembler put my bed together it was as if I purchased a king-sized bed for my granddaughter who is a toddler. The height of the bed is just awful. I am in my early fifties and dropping to a toddler's height to climb into bed is just not what I wanted to be doing in my early fifties. The assembler said most of the finished jobs he has completed customers complained about the how low the beds and how deceptive it is in the advertisement. Wayfair you are a scam company!

Ordered an upholstered headboard through Wayfair. They only delivered sideboards. I didn't order a whole bed so sideboards were of zero use. They refuse to pick up or pay to dispose of the large heavy order. Customer service told me it's my responsibility to pay to dispose of something they sent me that I didn't order. Worst service ever. Filed a complaint with BBB.

Bought the electric fireplace/tv stand, the fireplace quit working. I’ve had this for 6 months and the warranty and the insert is 1 year but sorry they don’t have it! This is false advertising, claiming a warranty that you can’t fulfill. I’ve been a customer of wayside for a while, but I’m done!

Wayfair listed an item at 40% off, I ordered 8 of said item. Five days later I received an email that the order had been cancelled "on my request". I opened a chat with customer service and the rep said they had made an error on the price and couldn't honor the order. The "wrong price" had been up for over a week and they didn't catch it. They refused to honor their pricing and did not apologize for the inconvenience, nor did they offer any coupons or discounts for the inconvenience. This same had item had been on sale at another store (lesser discount) and I missed out on buying the item from that store because Wayfair had accepted my order.

I ordered a bathroom shelf on 1/13/2023 with a delivery date of 1/15/2023. Item never arrived. When I inquired about it through Customer Service a week later, they informed me that the item was waiting to be shipped and should be picked up that day. A week later I still had not received the item. I again called Customer Service to cancel the order and I was told that they could not issue me a refund because the item was waiting to be picked up by the carrier. No one even bothered to check to see if the item was lost somewhere. I will never order from this company again.

We just want to let people know that if want to order from Wayfair be careful. We had our delivery scheduled for a couch and loveseat on January 10th. I took the day off work and waited 12hrs for delivery as that was the delivery window. No call, email or text. Straight no-show. Then I received a message on January 17th saying the delivery would be January 18. With the short notice I called and asked for a later date. Was told they could deliver on January 20th. Called for verification and was told it was moved to January 22nd. I contacted Wayfair and tried to get a new confirmation date and they canceled our order. That was after offering us a 15% discount for our inconvenience. Then they only returned the original price causing us to lose a discount of over $500. Customer service said I canceled the order which is total a lie. All we wanted was a confirmation of delivery. Will never order or recommend Wayfair to anyone. They are crooks.

I paid for three items. 2 came in damaged, did everything they asked and then wanted me to return the items, then if they feel the items are that bad even after pictures sent they might return my money, then they said if I get the refund I can repurchase them. Now they are on sale as well and wouldn't even offer me the sale price, I will never ever buy from Wayfair again, purchased a desk for over $600 and it's a piece of friggin garbage.

I originally contacted Wayfair the day my sofa came in because one of the latches was defective. I had to fix it. They “credited” 174$ that I have not received yet. Not sure if it takes a few days to appear in my account which I’ll have to monitor. But, I also contacted because I was very unhappy with the comfortability of the sofa. In the pictures it appears like a large sectional & very comfortable but in person it’s not large nor is it comfortable, it’s the most uncomfortable couch I’ve sat on! I kept it not even a day. I just couldn’t bear! I contacted originally one person was like all they can do is give me 374$ when the couch was 704$ because they credited me, I explained the credit was for a defective item and that shouldn’t affect my refund total. I wasn’t happy so I asked for a supervisor, supervisor tells me the return charge is 159$ and to arrange for pickup it’s an extra but she would “waive” it. But, I still had to pay the “159$” but once again avoiding my total refund.

I'm a business customer and placed a large order of several furniture items with Wayfair. Many of the items arrived damaged or defective. I contacted Support and was told a team member would get back with me within 24 hours to help me. Five days later, I finally heard from someone at Wayfair, and they wanted me to box up the large furniture items and ship them back. By this point, I had given up on receiving a response from Wayfair and repaired the items myself, so I asked for a discount instead. They agreed to a 5% discount (you read that right — 5%). Not impressed at all. I'll be looking for a different vendor that's more responsive and who can deliver items in good condition.

I have bought several pieces of furniture from Wayfair.

Hello, I purchased a Bathroom Vanity from Fairway Canada, and they confirmed deliver of Jan.9/23, b/w 1-5 p.m. So we took the afternoon off and waited for the delivery. We received texts throughout day, providing status of the delivery. We then received a text stating that they were going to be late, and then another text telling us that they were now 10 minutes away (fine, no issue here). We then received a message around 6:00 p.m. telling us that they were no longer able to deliver that night. I called Customer Support and argued with them. During our argument, the lady slammed the phone in my face. ABSOLUTELY DISGUSTING BEHAVIOUR. We then called back and were told that there were no delivery dates available, NOT Tuesday NOR or Wednesday, and we would now have to wait until Thursday to have this delivered. They stated that Transport Canada will not allow their trucks on the road after a certain amount of hours.

I order a mattress 3 weeks ago during Boxing Day Sale. Paid for the order, paid extra shipping fees (despite their misleading advertisement claiming free shipping for orders over $50). After 3 weeks got their email stating my order has been cancelled and monies will be refunded!! You guys have ruined my boxing day. Had I have any idea about your business, I would have gone for some other business for my shopping. It's just a cancellation for you guys, but for me I am losing almost $400 as I will end up paying full price for the mattress. Pathetic service, misleading advertising and zero customer care: this must be the tag line for your business.

Bought an item through Wayfair and after receiving the product was disappointed with what I purchased. To return the item the shipping cost was 50% of the price I bought the item for. Even after making multiple requests to give me options to return without such high shipping costs nothing was done. I have been shopping with them for almost 3-4 years now. This experience with them not being considerate on returning the item has left me really disappointed with their service. I will not be buying any more items from them.

The company reached out to me. I have to give kudos at this point. Resolved as best as it gets.

On December 13, 2022 we ordered a Frigidaire Electric Range from Wayfair with an expected delivery date of December 29. As the delivery date came and went with neither a stove nor a notification we logged into our account and were surprised to see that our purchase had not even shipped yet. Contacted Wayfair and was informed that the new delivery date would be January 4. We were frustrated of course but understood that with the holidays and the general supply chain issues delays will happen.

I ordered a large desk and paid for full assembly in my home. The delivery drivers assembled the desk, left and only then did I realize they left a part off. Wayfair sent me the part but it was then that I learned that the drivers had assembled the desk incorrectly and I could not put the new part on the desk without disassembling the entire piece of furniture.

I bought a patío set for outdoors and because the weather condition I can not use them anymore. Totally disintegrate, and destroyed. Once I contact the customer service they said that they can not do anything because I didn’t buy extra protection, which leave me very confused and unsatisfied because I sent 2.400$ in 4 chairs which are totally useful night now.

Wayfair is an extremely untruthful company and totally misleads their customers. I purchased a console table and noted after purchase that it would arrive too late. I went to cancel the order the NEXT day and it stated the order couldn't be cancelled as it was 'preparing for shipment'. I called the company and they told me simply to just refuse the delivery, thereby cancelling the order before it is delivered. I also received an email stating to do the same thing as it couldn't be cancelled online.

Even if the item hasn’t arrived can’t cancel without paying for return shipping. The return shipping cost depends on item description, weight, etc. Called customer service number and explained situation- agent was polite although not helpful.

They showed a sectional with a lower price, you click on it, it says that color is out of stock, then the other ones that are in stock price is much higher, most people won't notice at all, and then when you realize it it's too late and you have been taken advantage of. Tried to talk to their customer service, obviously they cannot do anything. I will never shop there anymore.

9 out of 10 times I order something it arrives damaged. After the third time, Wayfair said it’s suspicious and that I have to work with their “specialty team”. I can’t work with customer service when I get a damaged item or have issues. Say what?!! Is this a joke?!!! You send me crap and I’m the one at fault?!! Then to top it off, they “forget” to refund you with their expensive Returns!! I had to remind them to refund me a couple weeks ago on a month ago return. Today I noticed I never got refunded from a return in July ‘21. I told customer service and they said they cannot help me. I have to talk to their “specialty team” since I’m a constant Customer complainer!! Not joking!! This company is insane and not honest with anything!!

I ordered stairs for my pet which I got 4 days after Christmas and was promised 12/24. The photo/price item didn't reflect what I got, item was misrepresented by Tucker ** on website. Living on a fixed income. My senior pet needed this and I didn't get what I paid for!

Bought platform bed with 2 draws in November. Slats so thin and cheap including "feet" that sit on floor. My daughter was sound asleep and the whole bed collapsed in trapping her head between the collapsed mattress and the headboard. Upon review the slats broke. The pegs that sit on the floor all cracked and broke. We weigh no more than 150 lbs. This is full size platform ADULT bed with 2 end draws cost 450.00. Wayfair will not do return so bed lasted approx. 30 days and I'm out 450.00. They should not be selling such poor quality that can cause injury. I will pursue this with my State Attorney General.

Ordering an expensive chair online without seeing and touching it was a bit scary. They had exactly what my wife was looking for and at a reasonable price. We ordered it and received it within a week. The packing was excellent, and the speed of delivery was great. The workmanship of the chair was also fantastic. I was quite Leery about getting it online, but I am pleased and happy with our new chair.

No one called to tell me this. So I simply asked if another comparable item could be offered at the same price seeing as how this was not my error. The best they could offer me was a 25% discount off the same item in a different colour. Which I might add would now be costing me over $300. How ridiculous.

First time shopping on Wayfair. Bought two pet beds. One shipped on time, the other delayed 2 weeks beyond the estimated delivery window. I no longer need the 2nd one since it is way late and missed Christmas. When I called customer service and requested a free return label due to the material delay, I was given a bunch of BS stating that the estimated delivery window is only an estimate. I understand it's an estimate, but not 2 week overdue. I have to escalate it to the supervisor, who still argued with me about the 'estimated' return window. In the end, I did get a free return label. But given the amount of time I spent with Care and got so frustrated, it's just not worth it. It's cheap for a reason, and you get what you pay. It's my first Wayfair experience, and also the last.

I spent $800 on a couch that is a piece of junk! You cannot even sit on it because it is so stiff! I tried to return it but they want to charge me $250 - and in the original boxes that I had to cut open to get it out. This is the worst company! Do not buy!

I purchased an expensive chair from Wayfair in January 2022. It was missing hardware, so they replaced the chair. The replacement had grease stains, so they gave me a partial refund. Less than a year later, one of the legs completely split - an obvious manufacturer's defect - and Wayfair refuses to send a replacement leg since it's beyond 30 days after I ordered it. Instead of doing the right thing and sending me a replacement leg, the "executive resolution" team manager recommended I buy the 90-day extended manufacturer's warranty in the future. As if I'll ever order from Wayfair again! Never mind that it's beyond 90 days, so I'm sure buying the extended warranty wouldn't have helped anyway. Now nobody will return my emails or calls.

I ordered a bookcase from them Oct. 25th; after that I was sent e-mails telling me the delivery date - problem was the date kept being pushed back! Every time this happened I called their helpline, and was told different things by each agent - finally it seemed to be established that the item had been "lost in transit". As weeks went by and the date of delivery kept being pushed further I finally cancelled the order and talked to a "service representative (or something)" who told me the item had never left the manufacturer!

I cannot begin to tell you how disappointing my last few interactions with Wayfair have been! They used to be very concerned with customer service, but the more they grow, the less they care. The last straw for me was one of my more recent purchases... I ordered a set of 2 chairs on October 18 with an estimated delivery day of Oct 22. I received an email that the chairs were on Backorder with an estimated delivery date of Dec 7. December 7th came and went and still no chair or notification. I called and spoke to someone who said that they would look into it and get back to me... Days went by and I finally had to reach out again. When I finally spoke to a Wayfair employee, they assured me that they would get to the bottom of it. She informed me that although I had ordered a set of 2 chairs, the price I paid was for one. Mind you, the price I paid was the price on Wayfair! She informed me that the price difference from what I paid was over $1000...

I ordered a couch that was delivered on a scheduled day (2 pieces). On the delivery day, only one piece arrived, and was told by C/S that the other piece was delayed by the supplier. Had I known that I would have refused the delivery but now I am stuck with half a couch in a huge box still waiting for them to pick it up since the order was canceled. Customer service manager Tony or Toni (I don't want to offend gender neutrality) told us the pick up was Tuesday and customer service told us it was Wednesday, [sic]"...they think". Never again will I put myself through such nonsense and agony. ZERO STARS!

Today (December 16, 2022) between 10AM and 2PM I was supposed to receive delivery #** which was a sectional. This was the second time delivery on this order was attempted, as the first time (December 14th, 2022) I was informed by Wayfair customer service upon calling them that it was queued out due to lack of space in the truck. A second attempt was made today and the driver/delivery person drove off from the loading zone without communicating with me (refusing to respond to me and ignoring me) as I was standing there asking him questions. He got out of the truck and told me that he just wasn't going to park in the loading zone I showed him to. I was advised by this particular delivery person that he was told by a random driver in the parking lot that he could not park there; however, the building manager told him that he could most definitely park in the loading zone.

Do not order from @Wayfair @WayfairCanada. When you initiate a return, they tell you to keep the item and offer refund. Then they recharge your credit card 6 months later!! Rachel H. Can be credited for cancelling Xmas for my family this year. Your company is a scam. #fraud #unjust How can a company take back a refund after six months? This forced me to go over budget, thereby cancelling my Christmas plans for the year. Your multi-billion dollar corporation is making another quick buck at the expense of low-income individuals.

Wayfair allowed my account to be hacked, someone ordered items on my account, they even left their name and address for delivery… I called Wayfair, they literally did nothing… Sent the items anyway, some ** about the items can’t be canceled. I closed my account, they are not to be trusted with your bank info… CLOSE YOUR ACCOUNT.

First a nice big box was left in front of my front door, on the ground with 3 steps up to the door. Eighty pounds of big box. Gee, just my age also. But did get it inside only to discover it was a "kit". Where's the chair? Where's the ottoman? Many, many pieces. This is not a good thing, this is lousy. Fifteen trips to carry the pieces upstairs and two hours for a neighbor to do it together. I would not buy a piece of paper from this company, May you rot in hell.

I hate this place, I purchased a message chair. Not only was the box damaged the product was damaged as well, I could see from my home camera that the delivery person dropped the box on the ground, so I called Wayfair and was told that someone would call me in 24 hrs. Well I heard nothing, I was told that a return label would be created. Once again I received nothing, Not only did it take me sometime to receive this product it came in damaged. Now I'm being told I have to find a box to ship this product back in, The inconvenience just keeps coming, This place has been a nightmare to do business with. No one seems to have an answer, so I'm actively looking for a corporate number to file a complaints. So if anyone has information please pass it on.

The salesperson was a bit pushy about putting the order in and scheduling assembly but on the date of assembly it was rescheduled for several days later. This didn’t work for me and I wanted to return the item but Wayfair would charge $150 for me to do so.

Ordered a GermGuardian for my parents. Dec 3. It was set to be delivered Dec 8. I reached out to support the 7th or 8th as the website still has it marked as preparing to ship. He told me that it would be shipped shortly. I just contacted support 12/11 and was informed it was delivered by FedEx. it was delivered with a photo for proof, but it was not delivered to my house and that is not a photo of my porch. Wayfair's website STILL has it marked as preparing to ship. So even the Wayfair agent I chatted with last week wasn't aware it had been shipped and set to delivered or was already delivered. Now I have to go searching for the oddly tiled porch in the picture, knocking on people's doors about a package that was delivered days ago. Really unprofessional on Wayfair's part and I will not order from this site again.

Wayfair sells third party products and doesn't care if those products are terrible quality. They don't help buyers recover losses from defective products. It's irresponsible and not at all customer focused. They've also "invented" manufacturers that don't actually exist. For example, Alcott Hill does not exist. It's a fake brand that Wayfair has invented and assigned to some of the crappy third-party products they sell. That's just one example, there are several other "brands" they have invented.

There is currently a scam going on whereby they are advertising a KitchenAid mixer for $69.99. I have the email address requesting payment from me. Contact me if you want it. I’ve purchased from Wayfair before with great results. Hate to see this company being abused.

I placed this order. We had a company event that I needed sofas for. They confirmed I’d receive my order within a Week. Then sent an email that stated it would be 3 weeks. Then they sent an email which stated it would take a total of almost 2 months to arrive after I complained about being misled. They are still false advertising online as we speak saying they have the sofas in stock. They also are stating it could arrive in a week. I would not recommend.

Wayfair delivery is terrible. They schedule large delivery windows (so we scheduled our lives around their delivery windows) and then don't show. It has happened more than once. This last time, they claim they came to our door. My husband was home and we have a ring camera - no one came to the door. It's too bad because the Wayfair products we have purchased are as advertised.

Damaged bbq merchant refused to fix or pick up the merchandise even though they were contacted within 30 days. Paid double price for damaged Schaefer’s as well. Tried to contact them and my credit card disputed both transactions but they kept delaying and won’t cooperate.

Signed up for credit card with Wayfair. Meanwhile I ordered 3 chairs. Then they went on sale two days later. They won't give you the sale price. My third chair came without legs. And it was very difficult to assemble. Then I had to change address. Called Citibank to do that. They won't let you do that over the phone, so who knows where the card is. I will be closing the account for poor customer service from this company.

Paid for warranty on my recliner, denied my request to replace pillowtop scotchlok armrest...Now the footrest is ripping in the seam. No reason to ask for help....They don't care. Bought a couch which arrived damaged....I'll never buy furniture there again!!!

I ordered several items from Wayfair. Their merchandise is cheaply made and falls apart. They are horrible about returning any item. They charge a huge fee to return anything. Wayfair's customer service is the worst I have ever known. The agents are rude and unhelpful. Do yourself a favor. Never, ever, ever, order anything from Wayfair. Just look at all the Better Business Bureau complaints against them.

A couple of years ago, I bought some furniture from Wayfair, along with a $300 Southwestern area rug that boasted it was 100% wool. Over a few month period, I had to fight with customer service people to get at least a partial refund on the area rug because it shed balls of wool as well as spewing wool fibers in the air when it was vacuumed. After Wayfair unwillingly refunded me a partial refund, the area rug continued to shed balls of wool fibers that clogged the vacuum I used which was an excellent vacuum that had always done a very good job of cleaning my carpets.

Wayfair agents will try to misguide you when you request a return. I ordered a bed. When I opened the package then it was missing the hardware. Then they ask me to wait for the manufacturer email and it took them a week to send me a hardware. Once I setup the bed then I found the head side legs were having some issue and it was of so poor quality that it would not bear the load itself.

I am a master plumber who has installed a multi function shower system bought through Wayfair by a customer, first off the product came missing set screws for handles and the phone number on the manual does not answer calls or return messages, I had to find set screws at a hardware store, now after a few months the cartridge has started leaking and we called Wayfair and they can not provide the name or phone number of the manufacturer of the shower kit nor can they locate or provide the repair parts needed to repair the valve, since it is a shower valve it is roughed in behind the wall so the new beautiful tile job on the shower was has to be demolished to get back into the wall to replace it with a reputable product...this is costing the customer a few thousand dollars more than they had planned to spend and they will be without a shower for the few weeks it takes to coordinate the repairs with myself and the tile company..

First their prices are overblown. Second, we received broken materials and they never returned the money, making a lot of excuses. We documented and sent photos of the damaged material that we received. The next day we spoke to the first customer representative, who asked me to send pictures and refused to give me a reference number stating that the refund was taken care of and it will go automatically on the same account the payment was made. 3 days later I talk to a second representative and she tells me no, that is untrue, I had to return the broken bulb and the refund was not warranted at all. That was it. I will never order from them again.

I bought 2 rugs and they look cheap. They aren't heavy enough to lay down. I should have just gone shopping. I won't make that mistake again. I also bought end tables and they were like doll house furniture.

I ordered for Christmas Garlands from Wayfair over other online Retailers because Wayfair quoted 2-3 day delivery. Half the order was delivered on time and the other half showed up on day 5, the day after the Christmas party we hosted. Having the garlands available for the Christmas party was the only reason we ordered from Wayfair. I am returning half the order that was late and am being charged a 30% return shipping fee. Wayfair would not waive the return fee. In the future I am going to keep my business strictly with the big "A" retailer.

I purchased a Pre-lite Christmas tree when they had them on sale (2021) after Christmas. I opened the box and put it up this past week. The center section of the trees strand of lights didn't even have light bulbs installed in there. I reached out to Wayfair they had me contact their vendor and I received another tree. I unpacked this one and only the bottom section of the tree lite up. Wayfair's vendor said I would need to contact Wayfair to get a refund. Wayfair won't even give a refund or even a partial one. I WILL NEVER PURCHASE ANYTHING FROM WAYFAIR AGAIN!!!

We originally decided to update our kitchen glassware, found a qualifying candidate at 40ish dollars. Thinking, at this cost these should be able to take a dishwashing and normal use. We chunked out our various random glassware ranging from 14 years ago to recent years. Random as in, crown royal glasses, higher end whiskey branded glasses, pint glasses, etc. etc. None of those which ever showed wear other than maybe the labeling fading over time as expected.

The seller switching the listing after I already ordered the item. I informed customer service that the wrong item had been shipped out. They said they can “help” me by providing me with a return label I’m going to have to pay for. The SELLER made a mistake and I have to pay for it? Never dealing with them again.

Do not use this company for any purchases whatsoever. I was referred to them by a friend that has had numerous problems also but I thought I would give it a shot. I placed the order only because the website stated I would have it in 2 days, It has been 7 days. No one was able to help since their supplier was not shipping the item because they did not have a full UPS truck. They refused to request the supplier to remove this item from the truck and ship it to me. It amazed me that they are the middle man and they were not able to talk to a live person at the supplier company but I was. This was an absolute cluster **!!!

I ordered a Fireplace in the month of November, I had to change my address so the product would arrive at my new address. It was done so in time so I expected the package to arrive after tracking it for more than two weeks. Here we are in December and the tracking information says the package has been sent to my previous address. My wife called and spoke with a representative who stated that there was nothing she could do and that we could not get our money refunded. Of course we are livid. Even after the address had been updated the package was still sent to the wrong address. Never again will I nor my family and friends shop with Wayfair again.

You will have to PAY for return shipping. I purchased jute rugs and when they arrived they did not look like they appear on the website. I processed the return and learned it would be 50.00 to return two rug runners! They were only 30 inches wide and rolled. (I regularly ship art with insurance for less than this.) I felt I had a valid reason for a return since the rug did not look near the quality of the one in the photo. It was light weight and did not lay flat. I called to request an adjustment to the return shipping and heard the same excuse over and over. They would not connect me to a supervisor. They would not budge. The website is very vaguely written regarding return costs. I will NEVER EVER use Wayfair again. There are too many companies offering free shipping or reasonable shipping rates for return items. This product was unsatisfactory and the company should have refunded me fully.

I had been a loyal cust of Wayfair for a while & noticed the deterioration of quality as they tied up with some Chinese products. I bought a sideboard and paid $80 to get it assembled just to notice that it was extremely cheap quality, too tiny for the price, looked like a TV cabinet instead of a sideboard, and requested it be returned for a refund. Now this product was assembled and was out of the box. Obviously I could not disassemble it. I mentioned to the cust service and asked for a special pick up. I get an email return that says, they can not honor the requested resolution as they require these items back to review quality and ensure improvements in future order experiences. I thought that IS THEIR JOB & A CHOICE!!! As a customer if they have not lived up to their services & quality as they promise, I can’t be held accountable for that. BUYERS BEWARE! Save your money time & energy. Do not buy from Wayfair. I burnt my fingers. Don’t burn yours!!

I purchased two twin bed spreads. They looked good in the picture but they are really thin and very cheap. The only good thing is the style and color. I complained to Wayfair and they sent me a new one. That is not what I wanted. I want to exchange it for a better quality ones. I had kept them a while but we can't get use to the poor quality they are made of. I would like to buy more from Wayfair but after this experience I am very disappointed.

I purchased a chair that was lost in shipping. A replacement was sent, which arrived late. I waited at home for the chair to arrive the day it was supposed to, and it never did. Had to leave for vacation later than planned to wait for chair to arrived 2 days later. Wayfair then charged for $140.00 to return the chair. I will not shop here again.

Wayfair chooses to ship items in quantities not how they were ordered (you may receive multiple boxes of the same item). You are required to return ship in the same fashion they were received. As a result, you not only have to pay for return shipping (which today seems almost arcane) but also return shipping multiple times over which is NOT disclosed before ordering. There is also no option to self pay.

My experience with Wayfair was amazing. The furniture I purchased was beautiful, affordable and good quality which was delivered fast but my appreciation for this company is their outstanding customer service. If not better but at least as good as Costco and Amazon. Thank you Wayfair for your great service

Purchased a Crosley accent cabinet because it said SOLID wood. Upon unboxing the item and starting to put it together, it became very apparent that this was not solid wood. I contacted Wayfair and they agreed to take the item back or they discount the item. I did not want the item because we would not have purchased it had we known it was not solid wood. I explained to them that I felt this was very deceptive advertising. They told me if I had read further down into the item details, I would have seen that only parts of the cabinet were solid wood, and that it did state there was particle board. I told them I preferred to return the item. I did ask if they were going to be responsible for the cost to return and they told me no, that it would be deducted from the refund amount they would issue me.

Purchase a 150cc X-pro scooter from them and received two sets of numbers both that don't work, spent hour and a half talking with customer service, being cut off three times and no answers. So money lost due to them.

We purchased a double sink vanity and it was delivered to our garage. There was no apparent damage to the packaging. Our project did not start when expected, so it sat untouched for several months. When it was time for my contractor to install, he opened it to find major damage to the top and the cabinet also had damage. Wayfair refuses to make this right. It was obviously damaged in the shipping process since it had not been touched since delivery. Will not purchase another thing from Wayfair!

I WILL NEVER BUY FROM WAYFAIR AGAIN! I was confident to buy my very first massage chair which cost more than $2k in price. I was so excited but not knowing it will never arrive. It was bought on Oct 9 and was expecting it on October 12. I called and chat with customer service many times to follow up. They cant tell me what was going on until until October 25 and informed me that the chair was lost in transit... So ok then I called again to speak with supervisor which she was kind enough to give me discount and said the chair will be replaced... I waited again until Nov 12. NOTHING! My last hope was maybe it was delayed again but no... THE REPLACEMENT WAS LOST IN TRANSIT! AGAIN?

To be honest, when there are no issues with the product it works because you don't have to deal with them. Worst customer service experience ever, in my view purchase from IKEA or Amazon their goods are more reliable and you will have a better experience if there are issues. I purchased a dresser from Wayfair 6 months for just over 300USD. I had it professionally put together, on the outside it looks greats but the bottom of the drawers were falling apart and no way to fix them. So I contacted Wayfair, the only thing they would give me was a voucher. So I ordered another dresser with the service to put it together.

While the selection is good, I have noticed time and time again Wayfair either 1) posting the same product more than once (all co-existing simultaneously) for different prices 2) flat out lying about a sale - same price as regular during sale events is somehow considered "36% off" and 3) identical product as on other sites are marked up very substantially. This is lying to consumers and getting away with it.

You will see that this is my first time writing a review. I haven't written one in the 41 years I've lived on this earth, but I want other buyers to beware of purchasing from Wayfair and having to deal with their customer service agents. Wayfair sold me a defective cabinet. I needed a center piece replaced. I contacted Wayfair but they demanded that I work directly with the Manufacturer. Long story short, the manufacturer gave me the run around for 2 months and Wayfair kept telling me that I needed to deal with the manufacturer.

Wayfair is a joke. I've had 2 issues with them in a row over the last 2 months. The company hides behind policies that are beneficial to the company, leaving the consumer in the lurch and bearing the brunt of the horrible experiences. I do not recommend doing business with this company.

The chandelier broke a year after purchase. It died. The quality of the product is poor!!! We tried to reach out to Wayfair customer services several times. They couldn't provide us with any helpful information regarding the vendor or manufacturer. No email address, no website, no name. We don't have a warranty anymore, but we are ready to pay for the parts if needed. They gave us a number in China and sent us to find help there!!! They don't take any responsibility to connect us with the company. I paid 550 $ for the chandelier and 250 $ to install it, and now a year later, I just threw it out. Never buy again with Wayfair!!!

Exorbitant return shipping costs alert! I purchased 3 window blinds from Wayfair measuring 25" wide, and they arrive in three oblong boxes just big enough enough to hold the shades; the three boxes were taped together. They did not fit properly so I had to send them back, and when I received the refund it was minus a $58.67 shipping fee. I had previously ordered three blinds and also needed to return them, and the return shipping fee at that time (about a month earlier) was $6.87. When I called to ask the amazing difference in the amount, I was told that Wayfair lost their discounted contract with FedEx and the return shipping fees had gone up. "Gone up" is an understatement. So beware if you need to send something back that it will cost you.

Ordered a dresser with assembly. They subbed it out to Handy who sent out someone with no experience that broke the furniture and then just left. Wayfair said it Handy's responsibility and Handy said it was Wayfair responsibility. Now I have a broken dresser and out over $1000. What a horrible company.

I ordered a gaming chair from Wayfair. Paid almost $300 for the chair and when the chair got to my place it was missing a piece plus the chair didn’t look like the one they advertised online. I also paid for the assembly service as I am a petite woman and can’t assemble a big chair. When they finished assembling the chair the back of the chair didn’t align with the bottom plus it was missing one piece. I contacted Wayfair that told me they would refund me the money and if I didn’t hear from them in two weeks that I could donate the chair. 3 weeks have passed and I was going to take the chair to Goodwill but I decided to contact them another time to make sure. At this point they told me that I would have to return the chair, disassemble the chair and take the heavy chair to the post office in one week or they would charge me again for the money they had returned without never contacting me about.

Ordered unit. Realized it was the wrong address. Asked rep to change it. She said it was too late. I said I just placed it! I said then cancel it! Again she said it was too late. Spent four days trying to get it sorted with FedEx. FedEx shipped half the order to the wrong address and half to right address. If Wayfair had done their job in the first place, I wouldn’t have gone through four days of hell with endless calls and frustration trying to sort this mess with both wayfair and FedEx! Horrible, horrible experience!!

I have spent in total about $6,500.00 with this company and they ALWAYS send damaged products or products that don't have all the parts or instructions. I WILL NEVER BUY FROM THEM AGAIN!!!! BUYER BEWARE!!!! Friends have had the same experience. The most recent experience...I bought a recliner and the material was ripped and they only gave me a $62.00 refund on the chair as it was a open box price. What they fail to tell you is that on a open box price there is no repair or replacement. I would have never have bought if I knew that. Piss poor company.

I purchased 2 sets of 16-panel pens but received only one. Reached out to customer service and was assured that they could see what I paid and that it was for more than what I received and they were taking steps to get the other set to me. I immediately got a survey to rate my experience to which I did not respond. How did I know what was going to happen with my order yet. The next day I received an email stating that I received what I ordered by the part number and there was basically nothing they could do. The part number I was sent doesn't even total the amount I spent if doubled. So I refuse to buy anything from Wayfair again.

I ordered a fold up bed. 10/26/2022. I was given an expected of 11/01/22. I called Wayfair because after tracking the package there was no movement from FedEx. I was nor sent a replacement until 11/05/22. The supervisor and the customer service representative stated the only can assume the item was lost due to no be scanned on 10 days. WTH.

I paid $65.56 for two couch pillows. They did not look good on the couch. I went online and found out that it would cost $26.66 to return them. A higher up at Wayfair said she had no knowledge as to how return shipping fees were calculated, and would not lower them. Will not buy from them again EVER.

Even though my order hadn’t shipped, I was guaranteed by 2 CSR agents that my order had shipped. I was even given a tracking number. It shipped 7 days AFTER tracking received, and 1 day after I cancelled the order.

We were looking at ordering a couch from the Wayfair website. We looked at several ones and found one we liked that was priced at $399 on sale because of their sales event. My wife said she will think about ordering the couch after she checked our financial position. The next day, my wife went onto the Wayfair website to order the couch, but the price had increased back to its original price of $1604. 99. We were thinking, man that was a good deal that we missed. Two days later my wife went back onto the Wayfair website and the same couch was back on sale for $399. So we picked a color and my wife ordered the couch that was on sale for $399.

Wayfair sucks!!! I bought a $3,000 dollar Murphy bed frame and when it was delivered one of the boxes was missing. I couldn’t build the bed whatsoever. I did get all the boxes for the attached shelving. But I had guests coming the following week. I called Wayfair. They said they’d operate within my time constraints and find the box. Next thing I know, 2 days later, I get an email saying it could take 6 days to do a dock search. I called wayfair back the next day and they said there’s nothing they can do. They’re looking for it and won’t be able to get it to me in time. So I have to go and spend more money to buy a bed frame so my guests aren’t sleeping on a mattress on the floor!

I called Wayfair because we ordered three sets of stools for a tradeshow. I told the guy what date we needed them by and he assured me multiple times they'd arrive by that date. Didn't arrive. We bought different sets for the show. One set arrived 2 weeks late. The other two sets arrived 3 weeks late. I go to return them and their prepaid shipping labels were going to cost $60. I called because I felt like we shouldn't have to pay. I'm always polite with this kind of stuff btw.... First lady hung up on me. When I called back the guy said there's absolutely no way they can do it for free because someone has to pay for it. Never again.

I bought a bed frame and found out two days later that it was marked down a further $100. I have not received the item. The team refused to give a price match, only after two days of putting down the order. They also charge $80 for return shipping. I got on a call with a manager and she offered a 40% refund and said that was the best she could do. I haven't received the refund in 5 days so I called in to check on the status. Then I was told they did not have any record of who the manager was that told me a refund was issued and they do not do that.

I bought a sofa that was supposed to be down and ended up being old chopped up mattress and plastic! Tried calling to get resolved and they were incredibly rude and unprofessional. Kept telling me someone would reach back out but never did. When I finally got ahold of manager they said, "Oh well. You're out of your date range..." Well yeah. 'Cause nobody ever called me back as promised! Don't trust the specs, in fact don't purchase 'cause everything I've tried ordering from them has been returned due to fabricated information on website. Do yourself a favor and go to a local business! At least you can try it out and see first hand if you're getting ripped off!

Absolutely terrible experience. Ordered a coffee table, decided against it after taking a closer look at the pictures. I decided to cancel my order less than 10 min. later. Website says I cannot cancel as order has already shipped. Now we know that when you order furniture online at 10pm that no, it was NOT shipped in 10 minutes but apparently their website is programmed to say that so you cannot cancel, even though it offers online cancellations. I called, spoke with 3 people. I was eventually sent to a Manager. She was very nice and told me when the package arrives at my house (in about a week!) to just send it back and a refund will be issued within 48 hours.

You are not a reliable company plus your employees don't care about the customers. I placed an order on October 2nd. I got part of it on oct. 11th and until today I didn’t get the rest of the order and they keep rescheduling the order! They are the worst.

I placed an order and was given an expected delivery date two months out which was fine with me, then it got pushed back another month and the expected delivery date came and went. Then AFTER the date it's expected to be there they tell me that they oversold the item I ordered and could not fulfill my order, THREE MONTHS AFTER I PLACED THE ORDER. Why was I given delivery dates if my order at this point couldn't be fulfilled? They wouldn't honor the price either which was absolute ** and to reorder the item it would've been another 5 months until it was delivered which at that point it would be pointless. I will never use this company again. They need to figure their stuff out and maybe not have huge sales if they can't fulfill the orders or keep track of the available items.

I bought an outdoor table from Wayfair. I returned the table in June. With the shipping label provided to me by Wayfair. The company who shipped the table to me got the table back in their warehouse. Wayfair has not refunded the $104 for the table. I’m being charged interest and late fees and my credit score is dropping because of this company. I would not recommend.

If there was zero stars that would have been my option but I had no choice to select one star. I saw this beautiful set of dinnerware on Wayfair. I needed this set for visitors I was expecting and when I ordered (order number **) on October 3 expected delivery date was October 5 -6. On October 10 I contacted customer service and my order was replaced and I was patiently waiting for the arrival of my dinnerware. Meanwhile I had no dinnerware to serve my visitors. Today is 10/18 and I am yet to receive the order. This is my first time ordering from wayfair and it will be last.

Let me preface by saying that I like Wayfair and I have purchased other items from them in the past with no complaints, but the large parcels department specifically has left me beyond frustrated. I have called over 15 times in the last 3 weeks regarding a dining room table that I ordered nearly 2 months ago. Each time I call they tell me that within 24-48h I will receive an email from the delivery courier to schedule the delivery, and after each 48h mark I call back to inform them I still have not received said email. The process has continued this way for weeks.

My package was delivered to the wrong address and Wayfair rep told me to contact FedEx and deal with that myself. Very poor customer service. No package, no money and no resolution. Do NOT shop at Wayfair ever.

Terrible customer service and bad experience. Ordered a furniture set (wardrobe, desk, book shelf and small hanging shelf). One box was not delivered, after raising it to the customer service waited for over a month for the resolution. The missing parts delivery was cancelled and moved 3 or 4 times every time stating that parts were not available but we ordered new ones? What? If they are not available where did you order? to produce them?? Asked for a refund - offered me only 35% - Computer says no - company policy we cannot offer more. 35% won't be enough even to buy a similar item on their website... and definitely from that set the wardrobe is the largest item. They can send a refund only if I send the full order back, which is assembled... of course, because I will disassemble it and pack it for them to come and just pick it up! Just ridiculous. Never offered any solution, just selling air, promising something they cannot deliver. Never again!

Wayfair followed up a month later and offered a credit for the price differential. This is what should have been done in the first place. Nevertheless, better late than never.

I am still not fond of their no price match policy but they have been more than accommodating fixing problems I had with this order. My other orders went very smoothly and this one was resolved without any reluctance on their part. I have to give them a 5 star rating based on their response. Very good and thank you.

I did order a $1500 bed frame from Wayfair. The bed frame came in and there was a 3 inch chip on the frame. There was also little stains on the bed. I did contact the customer support. They asked me for more details pictures etc and then they stopped responding. I did chat with agent last week and told the story she said I have a open case and they will get back to me. It's been 2 weeks now and no answer at all. Brand new item was damaged and they don't even respond your email.

It’s a hub for dishonest sellers, they sent me rug with wrong sizes, I requested replacement, then they canceled it and now there is no way to return it, I called, I texted, I emailed, I tried everything to resolve it, they just canceled my request for no reason… Ah no, the supplier explained it as this rug doesn’t come in correct size, question then why do they sell it in different sizes… I ordered 6x9 and received 4x6 rug… like I have to accept whatever they have in stock… Worst platform ever, no customer support, no fair trade practices…

Wow. Abysmal from top to bottom. They sent 2 out of 4 chairs for a dining room set. What they DID send was so poorly made the chairs rock back and forth are are barely stable. Then the guy they were going to send to assemble the remaining chairs cancelled 1 hour before he was suppose to show up. We called the number to figure out what the deal was and got an extremely rude guy named John who did nothing to help us and somehow blamed US for no contractor being available despite a confirmed booking. Absolutely pathetic furniture and service. Do not order.

Regardless of the quality of products or lack thereof, Wayfair is the future JCPenney. Although the real JCPenney had decent products, multiple other issues led to their demise. Wayfair will follow for the same reasons. As a result of their ineptitude, wedding plans to renovate bathroom for newlyweds left incomplete.

I ordered a bed from Wayfair Canada which was to be delivered to a condo. Unfortunately, they use FedEx which is unable to provide a window for delivery and expects the buyer to sit outside the building all day to receive delivery. Fedex set me up on a text notification system when the driver was nearing the delivery time (which did not notify me). All furniture deliveries that I have received have a delivery co that commonly delivers furniture and provides a confirmation of the delivery timeframe PLUS contact you when they are nearing your location. When I was unable to receive the product that I purchased, Fedex took two days to notify Wayfair that the bed was being sent back to them. This was after spending approx 5 hours on the phone with FEDEX and Wayfair.

DO NOT purchase the Palram skylight 6ft w x 5 ft d Polycarbonate storage shed. It is only worth $300, not the $794 charged. It is very flimsy and hard to keep together. And a strong wind came through and knocked it down in seconds. I am so hurt and disgusted by this product and spending my money on this mess.

I am not sure if everything a person orders from open box gets cancelled when ordered, but that has been my experience for months. Some of the things I ordered which have been cancelled will still be available for sale on open box months after my order for the same thing has been cancelled. I am curious as to other customers experience with open box on Wayfair.

I placed an order for two rugs on 9/6/22. On 9/7 I received an email stating that one rug (A) was shipped and the other rug (B) was delayed until 9/28. On 9/10 I received another email stating that the order for the delayed rug(B) had been canceled and that I would be issued a refund. I called to cancel the complete order as I needed both rugs or neither of them. I was told that they were unable to cancel the one rug (A) because it was “being processed”. After it was delivered I went online to return the rug (A) and was told it would be $40 to return it.

Perigold/Wayfair changed price 7 days after my purchase and would not match the lower price. Customer service did not even answer multiple emails. Returned the Table and now waiting for a refund for more than 7 days after Wayfair sent an email promising a refund in 3-5 business days. Horrible company. Take your business elsewhere.

Horrid customer experience! Made a personal attack on me and then hung up on me! Here is how we got to it: I ordered one large dining table that never arrived. Finally had to cancel that item and order another dining table for $ 3800. The item never arrived (though this is a large purchase!) even though they already charged my payment method.

We bought a couch and table from Wayfair. Both have parts missing. They would not send the missing parts. Nor come pick up the products. So we now have a 200lb+ table top (no legs), and a legless couch. I don't own a truck so I'm forced to rent one to dispose of the two items (useless without the legs and parts missing).. This was also after multiple delays and calls to customer service. Finally, we got them to agree to a full refund. However, we didn't get it. Turns out they didn't issue it. So we had to fight with them more. Still waiting to see if we will get it. One of the worst online purchase experiences. Would not recommend them. Unless you're into driving to the dump to toss their flawed products.

Went to Wayfair to purchase an AC unit...was offered 10% off my first purchase if I gave them my email...Was going to be a big purchase so I signed up and found the new item for $420 but they also had an open box same item for $383 and said same as new. So, I thought 10% off and also almost $40 less I would give it a try. At checkout I was not given the 10% off but thought that was a glitch and would just call to have that fixed. I received the item with some very minor damage on the back and essentially a used product.

Wayfair is a rip off scam! I just moved into a new home. Ordered a lot of new, received confirmation from them then when notice of delivery was come noticed things changed. Instead of a 6-piece queen bedroom set it changed into a 6-drawer dresser, when I called customer service I was told they would no longer ship my order and would cost me to return the garbage they sent. Instead of a queen box spring they sent a twin, once again I have to pay to return. I again contacted them and told them I wanted everything cancelled and now they say 14 days to get partial refund. I have received nothing from them but they still have my money! BUYER BEWARE!! Wayfair will STEAL your money!!

9/19, I put my online order with Wayfair for 60" French Door delivery by end Sept. I got an email on 9/22, 3 days later saying the delivery will delay until end Oct. So I called customer service the same day and the lady just told I have 2 options, cancel the order or reorder another one. I give them one more try, then she pass me another lady to find another more expensive french door expecting arrival by 10/7 and placed the order. Later I found out the placed order don't apply the same promo code as the cancel 1st order, also the ETA is 10/15 instead of 10/7. I called the customer service again why the promo code don't apply and the agent say they will look into it and refund or re-apply the code on the invoice.

0 for 2 in terms of fulfilling orders for me. Honestly, spend a bit more and shop somewhere more reliable. For my last order (a shed), it's been over a month and still not delivered. My order shows as "delivered" and when I phoned customer service about it, I got hung up. Tried the chat option and was told that "delivered" meant to the local delivery company and that I'd hear from them in a few days. That was last week, finally heard from the delivery company on Friday that my delivery was supposed to be delivered today and then they confirmed again for today only to be phoned an hour later to say that they couldn't find the item in their warehouse now. Wayfair customer service has no idea what's going on and the local delivery company didn't either. I have cancelled my order and will just order through Home depot or Rona... I should have just done this to start with. I'll never shop with Wayfair again and you shouldn't either. Terrible company.

This company is the worst and doesn't care about customers service in the slightest, they are liars and just want your money, DO NOT BUY FROM THESE THIEVES!! They ignore any issues and try to fob it off with ignorance!

I purchased some new items for a house we just moved into. The first item was a chess of drawers. Since we now live in a new address I deleted the old one and added the new one. I received the chess of drawers just as expected. Next, I purchased an ottoman and verified the new address was on my profile. It was somehow delivered to the old address in Arizona. I called and explained what happened. They would not help. They said it was not their concern and there was nothing they could do to help. I will not shop at Wayfair again. Amazon, Overstock.com and The AtHome Store will get my money from now on.

Wish I could leave 0 stars. I ordered a chaise lounge and was told to expect delivery Saturday from 7-11 AM. So I cancelled a trip and sat by my front door beginning at 7. At 9 I got a call and was told the truck would be here in a half hour. Then the guy told me that he was wrong, the chair was not on his truck. Then I was cut off. Every attempt to call him back to get to the bottom of the matter was ignored. He simply didn't pick up his phone so I didn't know what to do!. I called their office and was told I would have to reschedule. That's where we are now. I have no idea when they will reschedule, and I'll likely have to take a day off work. Outrageous!!!! I spent a lot of money on the chair. Whatever happened to good service? I'll never use Wayfair again.

My family had an issue with an advertisement on the Wayfair website which Kiley, the Customer Supervisor refused to honor. She talked about Wayfair making the mistake of competing with other vendors and the price is too low etc. I tried to explain to her that was not my fault, I went by the price Wayfair was offering online. Kiley continued to tell me she will not honor the price online advertised by Wayfair. I asked to speak with someone else and she blatantly refused to let me know anyone above her is not ALLOWED to talk with any customers, she said it was written in their contracts.

This was resolved and Wayfair removed the expedited shipping cost. I was very happy they called the same day and took care of this.

I had an extremely bad experience with Wayfair! I bought a dryer that was defective. I contacted the customer support for the dryer and they told me to contact Wayfair, since they aren't responsible for a 3rd party seller. So I did. I was unable to get a full refund because I couldn't sent back the dryer. It was too heavy and the original packaging was damaged. It wasn't my fault the dryer was defective! I only was able to get back 25% of my money. Which is total **! Even worse, they are holding my personal information hostage! I tried to delete my account, since I will never shop from them again, and they are dragging their feet. You have to send in a request for a deletion of an account. This was weeks ago! They sent me another form to fill out and said it would take another 30 days! No other website has made it this difficult to delete your personal information! It's illegal to do this! This is a shady company! I'm shocked they are still in business! STAY AWAY! STAY FAR AWAY!

Initially we ordered a sofa from Wayfair but our new place where we have no furniture in the living. So I requested wayfair to give me a deadline by when the delivery can be expected and as per usual they estimated me 9th of September. After calling them on 9th of September and complaining about the delay in the delivery, they told me that the order will be delivered by 10th of September. While waiting on the 10th of September and having multiple calls with the delivery company I have got a partial delivery by the end of the day. After waiting for the missing piece of my order for 2 days I've tried reaching them again and after a long call they told me that they don't have any knowledge about the remaining part's delivery.

I ordered and paid delivery and set up of a new head and foot board bed. Original delivery date, which I took off of work for, they forgot took to set up so had to reschedule. Next delivery was a used and damaged bed! Wayfair offered only 20% discount on my troubles. Also mentioned a restocking fee if I returned it! I will never order again from them! Disgusting.

I ordered 2 digital picture frames that never arrived. Wayfair refuses to rectify the situation even after multiple attempts and “investigations” on their side. I am very disappointed with their customer service. I will not be ordering from them again. Think twice before ordering from Wayfair.

As a business pro customer, Wayfair has been my "go to" site for all items for my business. Their selection, value and customer service has always exceeded my expectations, until recently. Problems with 2 orders (missing parts and wrong item sent) resulted in terrible customer service trying to get assistance. I was told Wayfair's policies have changed regarding returning a wrong item received (now charged) and getting missing parts (not possible). Many online reviews echo similar experiences. I will be taking my business elsewhere.

I ordered sofa cushion covers: they were as described, arrived on time, good experience. I ordered pillows and a comforter for my daughter's college dorm on Labor Day as well. The pillows shipped, lost by FedEx, they will not follow up but want me to call again (had a 20+ min call today), they will not ship again to replace so that we might have them before departure for college. I ordered a down comforter, supposed to arrive 2 days ago. Turns out they never shipped, never notified me, and during my call I found out backordered. The 'fix' is the offer to cancel. Summary: nothing offered in terms of discount, expedite shipping or replacement items to her dorm, no apologies, no help. And we leave for college with no pillows and no comforter, no discount and a resolution to never count on Wayfair again. I asked customer service 3 times: is this the best you can do and offer me. Answer- yes. WOW.

Wayfair not only did not deliver my order, they provided me no communication about its delay and/or refund options (which is ILLEGAL by federal consumer goods and e-commerce regulations) and when I tried contacting them once I noticed the missing item they refused to provide an alternative resolution by either re-shipping me an equivalent item or giving me a refund. They claimed it was past their '30-day return policy' but there was NO ITEM TO RETURN because they NEVER DELIVERED. This is not only ethically dubious, it's a literal rejection of consumer laws and close to fraud. Do NOT buy any of your furniture or any household items on Wayfair - a better bet is to pay slightly higher prices and go with IKEA or Amazon to at least ensure you actually get what you paid for.

We bought a couch from Wayfair. It was a good price and matched our needs. The website said it would be here in 10 days. 2 days after purchase we received an email saying the couch we ordered was delayed and would take over 5 weeks to arrive, and the email gave us the option to cancel the item. Since 5 weeks was too long to wait for a couch we decided to cancel the item. But when we clicked the cancel item button on the email, the link just sent us back to our Wayfair order menu with no option to cancel. We called customer service and the lady on the phone said that was odd and since she also didn't have the option to cancel it must be a technical glitch and she would escalate and get back to us.

Ordered recliner Aug 18, est delivery Aug 21-23, 3 more delays. Cust service says they are out of product. Run something on sale that you do have in stock. Smart!!! Will never shop here again!!!

I purchased two furniture items that had to be assembled from Wayfair. One arrived over a week late and did not have any parts. I had to wait several days for these to come. Once assembled, I saw that some parts were made out of cardboard, or door knobs were not aligned, or the doors would not shut. I paid to have these assembled. Also, the cardboard piece was damaged. I found out that to return the products, I would have to un-assemble and pay the return freight. Every time I called Wayfair, they were no help. They told me to contact the manufacturer or FedEx - once I paid my money I was ignored. To make matters worse, I found the same products on Amazon. Had I purchased from them, I would have saved over $200. Wayfair has a policy of not meeting prices. I will never purchase from them again.

If you watch Wayfair commercials you think it is easy to order and it is!!! But once you want to return any item, the nightmare begins. I tried to return cabinet knobs and pulls and it was a ridiculous process, numerous phone calls, and eventually no credit given. With Amazon, returns are super easy and seamless. I am no longer a Wayfair customer. They love to deliver to you but make it very cumbersome to return anything! Buyer beware!!!

I purchased a chandelier from Wayfair by "Josh & Main" for $480.00 plus tax. The light arrived today and it's a light from Kichler. Kichler is a good company but if I had know it was coming form Kichler I could have saved myself $85.26 because the same light is for sale on several sites for $393.74. Wayfair's site never mentioned it was a Kichler light. Needless to say I can't trust Wayfair anymore so they've lost a customer for life.

Horrible. DO NOT BUY ANYTHING FROM WAYFAIR. I been trying to return a damaged bedroom, Wayfair won't call me and I been going back & forth thru email, and no one would help me. They keep saying that they can't reach me on my phone which is not true, I even gave them my work number and still they won't call me. I'm so tired of their customer service and it doesn't seem like I'm getting anywhere, I would really appreciate if someone can help me. Even the Delivery people won't call me and I sent them few emails and I never heard back. I have all the emails with Sonya the executive resolution.

I was online shopping for ottoman. One came up as a closeout sale for $44.99. I purchased it the purchase went on my credit card. The next day they reverse the purchase and said that the ottoman was never priced for that amount. I had a screenshot with the price of the Ottoman and my card was also charged that price but they told me it was over $300 if I wanted it.

They had a listing selling tiles in sets of 12. I ordered 720 linear ft of it. They sent me individual tiles instead. I called to verify the correct amount. I was advised it should have been a set of 12 per order by every representative on the phone except the last one. Promised to remedy...never did. They managed to correct the listing after a month of my inquiries, but never fixed the issues. When I called the agent told me only option was to cancel. I cancelled. Response to online complaints were emails only explaining orders had been cancelled. Never owned up to issue of verification of amount of tiles ordered on their site not matching with orders. The last agent I had on the phone said errors in listings were not their responsibility. Untrustworthy.

We ordered a kitchen table. The glass top arrived before the table foundation. When the table foundation arrived, the box was torn and the base of the table was scratched. We immediately reported the problem and were told that they would be sending a new base. It never arrived. In fact, when my husband questioned Wayfair they offered a 25% refund. After waiting several months, we felt this was unacceptable. We provided evidence that the table had been damaged in shipping. In any case, we will never order anything from Wayfair again. They are not honest as they tell you one thing and never follow-up. Extremely poor customer service.

I am truly done with wayfair.com. Today a comforter arrived that is pictured in a lovely medium green on wayfair.com. The actual comforter is an extremely pale green and it smells so bad that I put it and its carton in the garage. I wasted time "chatting" on wayfair.com and got nowhere asking for a pre-paid return label. Spoke to a very obnoxious and rude female rep named Taylor. When she refused to send me a pre-paid label I asked to speak to her manager or the CEO. That's when Taylor hung up on me.

With the pandemic and changing jobs, I’ve had budgeting issues but needless to say I have always tried to keep in contact and pay my bills. This company doesn’t care if your long paying customer and will just give you late fees without any help. Don’t get the credit card!!!

I ordered 3 mattresses as well as a couch. The couch did not last and the mattress will have to be replaced before 4 years. Unacceptable, if I could post pictures you’d be horrified. So, I suggest not buying from them because they do not stand by their products' durability.

WAYFAIR not fair. After carefully reading the description for an umbrella base. We needed 2 bases for a freestanding patio umbrella. Only after I purchased two and read the instructions did I become aware that they advised this was best used with a table. This was not mentioned on the website. They will not cover return shipping (while Amazon does). #wayfair #wayfairunfair

I had a worst experience with Wayfair especially with their customer service. I've been waiting for my order for 1 month and it was never shipped. I tried calling customer service to get my order cancelled and process refund which they outright refuse citing some policies. Their managers are worst, I think they are trained to not be empathetic to any customers, this is the response from one of those blood sucking monsters - 'You are making a big deal out of simple item worth 50$, I wonder what else is going on in your life, you should probably check yourself with doctor'. I don't know what else to say here, how can they comment about my personal life? This is a horrible experience, I'm never going to order again. Please stay away from companies like this, now I truly understand the greatness of Amazon and how transparent their policies are and how empathetic they are to customers.

They left me a $800 vanity in front of the house. After I called them to return/exchange they claimed that the 100 parts inside were not damaged and they are not willing to refund or exchange the unit. After back and forth they were willing to take it back but with one catch which I had to pay $300 shipping in order to return it - this is the last time I am doing business with them. They were great once but in the past 6 month everything I bought from them had an issue.

I ordered a 9'x12' outdoor rug from this company on 7/23/22 and since then I have received a 2'x4' rug as a replacement 3 times. When I called customer service (for the third time today in 2 weeks) they said the price I paid on 7/23/22 was labeled wrong and that they would not honor the price I paid on my original receipt. Their solution is to give me a 10% discount, which is basically a slap in the face. What company does this? If I had gone to an actual brick and mortar store, with actual sales people, they would honor the price I had paid. Since Wayfair is a big company, it seems that they feel they do not need to respect the customer and honor the pricing. They want to get more money from a situation that was caused by them, not by me.

I signed up because we are building a house and I was ordering a lot of things from Wayfair. There was a promotion for spend $350 get $35 in rewards. The problem is, they do not update rewards. I have spent close to $3000 and have only received $29 in rewards. Nothing has been posted to my rewards since June 3rd. I have made numerous calls and do not get a follow up and my account still isn’t updated. They are horrible to work with and I will end up canceling this card.

I paid for overnight delivery of a fan for my daughter overheating in camp. The cost of shipping was more than the product. Delivery was after my daughter left the camp. Total lack of customer service. True idiots answering the phone with no ability to help and unfriendly to boot.

I ordered a credenza. I paid for "white glove delivery". The delivery company showed up and damaged my wall and the product. The delivery company took the product back. Wayfair charged me a return delivery fee + won't pay on the damaged wall. The process was I had to get an estimate to get the wall fixed. I sent that. It's been 9 months and hours of phone calls. They tell me I have to deal with the delivery company even though I hired wayfair. They will not give me the delivery company's phone number. They said the delivery company has been in contact with me and trying to resolve but never heard from them. I call wayfair asking for the delivery company's contact but they will not release it to me. Now they want to turn me into collections for the charges when they owe me money. All emails get returned saying I have to call. I call and get the run around for hours.

I placed an order a month ago and the expected delivery was 15th of July but I never got the bed delivered. After talking to your agents couple of times, every time what I hear is that the bed is stuck in customs and will be delivered in 2-3 days. It was my first time ordering from this company and it was so disappointing. Today, on 25th July I called again to your customer service and asked the agent to transfer the call to the supervisor. Her name is Andrey, after explaining her the whole situation, what she offered me is either they will replace the order for the same bed or they will refund the more, which is not acceptable after waiting for a month. I asked her to transfer the call to the manager and what I heard is that she is the head and she don't have any manager. Anyhow I convinced her to let me talk to anybody from higher authority.

Ordered the couch, it came with a bent bracket. My replacement came. I asked to return the damaged piece. They said keep it. I am a senior person and have no way of disposing this. I was told not their problem. Now I have half of a couch in my living room with nowhere to dispose of it. Furniture is cheap looking. Plastic legs. I will never order anything from Wayfair again. It's not worth it.

I cannot believe how poor the customer service at Wayfair.com and I never never ever purchase anything from there again. What's so disappointing is Wayfair has really nice merchandise. However the customer service is so poor it's just not worth it. I'm a person that will pay for quality service. Each and every customer service rep that I encountered was defensive, dismissive no one wanted to listen or take responsibility. I was hung up on 4 times. I was placed on mute not hold but mute for 39 minutes once the rep realized that I wasn't gonna hang up she hung up on me. I ordered a Refrigerator on 6/20/22 I had a delivery sched for. 7/11/22. I was given a delivery window of 12 am to 12 am. I waited all day.

I often shop online at Wayfair.ca and other sites. On July 12th, 2022, I was looking to buy a patio conversation set. I surfed all day on various websites scouring numerous pages of patio furniture looking for a great deals. Then I found it on Wayfair.ca! Polyethylene (PE), Polyethylene (A Wicker 5 - Person... by Red Barrel Studio). It was a set by Red Barrel Studio! I was so happy. I thought this was too good to be true. I placed the order and received confirmation. My credit card confirmed that the purchase was completed and I waited for a tracking number to be sent. I received this notification: **.

This company is a scam. They send us two different bed frames, both frames missing parts. You can't even assemble them. I called to explained the situation. Was told they issue me a full refund and I should just discard the beds or donate. I found out they just refunded me for one bed. The second need to be returned and they charge me $40 for return shipping..!!! Why should I pay $40 to return an item that is faulty.?! I called back to speak to a supervisor and received the worst customer service. DO NOT shop from this company, they steal your money.

I purchased 2 complete beds from Wayfair. They are both falling apart, and they are only a year old. The footboards and headboards are loose, the stability under the box spring and mattress is a joke. The stabilizers for these beds are 4 2x4’s that also loosen and make the bed unsafe. Once they come loose, they bend, which makes the bed buckle. The hardware to put these beds together is cheap. My whole experience has been terrible. I thought I was getting 2 good quality beds that would last, but I most definitely did not. I got 2 cheaply made pieces of crap, for the large amount of money I paid for them. I contacted customer service and was told that there was nothing that could be done. Stay away from Wayfair if you want good quality, sturdy furniture, that will last. There is absolutely no way that I will ever be shopping here again.

My sister bought me a chair months ago. The weight capacity is 275lbs. Well no one over 200 lbs. sat in it and very briefly. The chair has twist on legs. The back legs have completely bent. I have bricks supporting the chair!!! I will give you the address it was delivered to. We paid for a dependable product. I'm very put out with the whole experience! I need another chair with the legs already firmly attached. I will never buy anything from you again, unless you make this right. I have also told anyone who would listen to do the same. Please contact me to fix this problem.

I shopped for a queen size platform bed. What I bought was actually only the headboard, which the website did state, but four of the six pictures showed the full bed. They later admitted this was "staging." I specifically needed a platform bed for my mattress which does not have a box springs or other frame and I explained this to the CS rep whom I called just as soon as I realized it was just a headboard, and before it was delivered(!). She cheerfully agreed to give me a refund, after looking for the rest of the bed and being unable to find it. After we hung up, I found the rest of the bed right away, so why couldn't she?

I ask Wayfair for Issue a $100.00 so that my client could have the Damaged chair repaired. Wayfair was only willing to give 25.00 to repair a Damaged Chair. The Customer Care Department was not helpful at all. I will not Recommend Wayfair!

Bought a dresser set from Wayfair, it arrived damaged, they did replace a dresser top for us but that’s about all that went good. Fast forward 5 months, the finish is worn off, drawers do not line up, drawer pulls were drilled crooked and the tall dresser has literally bowed out so much the drawers are literally falling out. Wayfair will NOT stand by their products. Do not purchase from this company. They are selling overpriced crap.

Ordered 3 chairs to replace our old ones. We didn’t open them right away as we had the kitchen updated. When we did the chairs were not the correct ones. Called and emailed Wayfair, they said, "Sorry should have called earlier, we won’t do anything." I am out of 400$ and can’t use them. They don’t stand behind their merchandise!

There seem to be major issues with shipping Mattresses to Canada. The Delta Wayfair shipped me the mattress that also arrive late (wrong size and wrong manufacturer). I have been battling with them and customer service to get this resolved. I am still waiting for the Mattress I ordered June 13. We are getting close to a month. I regret ordering a mattress through Wayfair just to saving a little $$. Go to a local store and pay the extra. Not worth the headache.

Ordered a TV stand from Wayfair 6/29/2022. Was scheduled to be delivered 7/2/2022. Arrived 7/3/2022. Arrived damaged but installer was able to rig it to work. Did not arrive at my door as promised. Fed-Ex just dropped it on the first floor common area where anyone could steal it (thankfully they did not) but it was so heavy I could not bring it upstairs myself, and while that is Fed-Ex's mistake, Wayfair needs to ensure compliance with what they tell customers. Just an overall negative experience.

I ordered a scratching post for $37.39 on a weekend sale, then they said if I add $12 to my order I will get free shipping, so I added measuring cups for $13. So a total of $50.51. I tried to submit my order and it just would not submit. After a couple hours of trying to see if I was doing things right, I called, as this was my first time shopping here. Customer service representative was nice and tried to help, but she said it was the weirdest thing. It was in my checkout and whenever she tried to submit the order it would disappear. So after talking for 44 minutes she sent me to someone else. Who was a wrong department. So then another 11 minutes on hold waiting for someone else.

I recently bought a chaise lounge chair from Wayfair. One of the part came damaged and when I worked with wayfair, they said they will work with seller to ship the damaged part. I requested expedited shipping, wayfair told me there is nothing they can do to expedite the shipping. Then why did I even buy from wayfair? I said ok.. Let's go with normal shipping. 15 days goes by and I haven't received the product as yet. When I called wayfair back, they said the carrier sent the shipment back to seller cause it was damaged. Seriously? You guys did not think to communicate this to a customer? Really bad customer service from wayfair. I would not buy from wayfair again! Now they refunded the amount. But I have a damaged lounge chair that I need to take care of disposing on my own. These guys are the worst! The products looks fancy.. But they are all cheaply made particle board mostly from China. Do not get fooled by wayfair.

I was leary of buying big furniture online in the first place,but I went ahead because everyone said Wayfair was a good site to use for it. Picked out a new sofa/couch paid for it. It originally said June 28 for delivery then it changed to July 1 now it says we are looking into a delay with your order! So I called Wayfair all they can tell you is no fed x label has been printed for it. Wait a minute let me understand this you take my money for an item you sell on YOUR website without even knowing if that actual sofa was even available.

I have made many, many purchases over the years from Wayfair and never had any problems. Then I get an email June 3rd, 2022 informing me that I owe them money for a purchase I made in February 2021. For anyone who purchases online, you are aware that you don't get your order shipped to you unless it is paid for. They have gone into my history and just erased any payment so I don't even have an idea of what the original payment method was in order to check it. It's pretty terrifying that they could just go into anyone's purchase history and change it. What's to stop them from doing this to more of my purchases? Now they are threatening 'further action'. If you use this company, do so with extreme caution and keep every single receipt in a folder and never throw anything out.

I tried purchasing a dresser online last week. After I entered my credit card info, it says, 'Cannot process at this time.' I tried later, and the same thing happened. Meanwhile, I was charged for both dressers as per my bank. Wayfair tells me they have no record of the purchase. Sounds very shady to me. A few years as ago, I bought an end table and a dresser. Both were described as being solid wood. Neither were solid wood. This is the last straw. I'll never shop from Wayfair again. No trust. What a shady and tacky business.

I ordered a Red Barrel Studio Bookcase from Wayfair. I was shipped a similar product from Bush Furniture. I called their customer Service requesting a return since I did not receive the product I ordered. I was told they sometimes “rebrand” or “repackage” products as their own and ship out similar ones from different manufacturers. This is deceptive marketing practices. I found the actual product I received online at other stores for almost $100 less. Wayfair strategically does this repackaging so online shoppers cannot compare them since the Red Barrel Bookcase is a Wayfair Brand and the Bush Furniture Bookshelf is abundantly sold at many places online. And Wayfair charges return shipping on all products so even though I didn’t receive what I ordered Wayfair still wants to charge me more to return it. I would give this company zero stars and seriously question their company mandated practices which are in place to clearly take advantage of shoppers.

After moving to a new home, I spent thousands of dollars with Wayfair. I received the wrong items with missing parts. One item I order was a marble table top with 1 big black leg as a attachment. They sent me a marble top with a 4 leg attachment. 2 of their supervisors told me they sent me the correct table top. How can you fit 1 big black leg under a table top with 4 leg inserts? Impossible! Wayfair sent me small screws to fit in big holes to attach legs on a coffee table, the screws don’t fit, I cannot assemble the coffee table, wrong screws. Wayfair sent me a FedEx shipping label to return the incorrect marble top. I returned the table top to Meridian New Jersey where the table top originated. The 2nd supervisor told me I did not return the table top, a complete lie! I was on the phone with this company every day for 2 weeks, nothing accomplished except multiple headaches.

It's better to go to a local store than to deal with a company who won't help with the return of their product. They have lost a customer and will continue to lose customers due to their policies. Keep screwing over people and you will be out of business.

I bought a rug and living room table, both on sale and very reasonable for a retired senior. I made a mistake and ordered the wrong size and then they replaced it, but the color was the wrong one. When I told them how much I had to pay for the help to put the rugs down, move furniture and help with the packaging for the returns, they deducted all that from the rug price. The rug is beautiful and so is the table. There is never a problem with Wayfair about returns. Each time I've called with a problem, the CS Rep goes above and beyond to resolve it, staying on until the problem is resolved. Yes, some of their products are not on a par with Ethan Allen or other high-priced furniture stores, but these items are sturdy, well-made and will last, and are very beautiful. Another good thing with Wayfair is the large selection for every type of furniture. I shopped until I found what I wanted.