Wayfair Reviews

Product detail states Power Reclining Heated Massage Chair, line 4 of the specs state. Reclining Type: Power. Called Wayfair when I received the chair and it was Manual. The response I received was if you look down at line 10 of the specs it states Manual. And the power refers to the heat and massage. Basically blowing me off. Why would product title and spec show POWER.. but 10 lines down show manual. It's called FALSE ADVERTISING

Ordered furniture May 9, charged my card May 10,? May 10 will arrive before May 17, call May 19, will get back to you... Keep calling, they never call back, it is May 26, new excuse every day, I'll do this today, next day "oh we started that just today." Oh it takes 1 day, 10 minutes later it takes 3 days.... Ineffective customer service, website and communications that lie and change stories every time I talk to them. Not to be trusted.

We ordered a QCA Punta Cana spa in the middle of 2020 from Wayfair. We were warned that it would take 6 to 7 months to get the item but it was the same time from everyone else. We were offered our money back but decided to wait it out. Spa was delivered in spring of 2021 and we had it wired and installed. Wonderful experience to this point and I can say we use it almost every night.

It seems like everything I've ever bought from Wayfair has an issue. 1) Sometimes the item is never received. 2) Every item that requires assembly is either damaged/scratched/dented or screw holes are far from lining up, missing parts, wrong parts, etc. - I recently bought 2 large and rather expensive items from them-a gazebo and a propane fire table. Both had major issues. The gazebo was and still is missing parts of the roof - they tell me that the parts have shipped... but I have not received the parts and most of my inquiries have gone unanswered. The fire table had screw holes drilled in the wrong places -some were way off and a lot had to be modified to make the pieces fit. I honestly believe that Wayfair buys items in bulk that were damaged or prepped incorrectly going down the assembly line and then they sell the items for full price and offer a few dollars back if a customer complains. Just my opinion.

I purchased a Copper Lily Wind Rotator by Plow & Hearth from Wayfair. It is not as represented and is not working. First of all it is not copper but some sort of metal with copper-colored paint. It is supposed to rotate in the wind. That is all it is supposed to do. It has been up for 2 weeks and has not turned. The rotator is quite heavy and the blades are not tilted to catch the wind. It probably will not turn in anything less than a hurricane. The basic consumer law is that products are supposed to be as represented and are supposed to function. This thing fails on both counts.

Ex bed extraction scheduled for Tuesday May 24, 7am was a no show. My only option given was 24 hours in Thursday which I work. When I first called no answer. They felt that bribing me with a gift card for my time was sufficient. When I finally done to someone on the phone she listed a different time. Shop somewhere else.

Installer “Fabian” was scheduled to show up on a certain day/time to install a computer desk, and NEVER showed, no email, text or call. I paid over $100 for this “service”, and there is no way to speak with anyone in “customer crevice” because it is a Sunday.

I ordered $1300 worth of outdoor cushions and were delivered without the covers. Very very poor customer support and cannot get a confirmation as to when order will be fulfilled. Waste of money & time.

Horrendous experience!!! Zero stars!!! I had the absolute worst experience with Wayfair my first time shopping. I heard really good things about them and I ordered a couch and an office chair. My order got hung up when I tried to pay the extra $30 to have personal delivery into my condo. The first part of my order seemed to go through and $1500 was IMMEDIATELY debited from my bank account. But the $30 delivery fee would not go through even though it was on the same order. So this meant the order got hung up somewhere in outer space and every time I contacted Wayfair they couldn’t see my name, address phone number, or email anywhere.

I contacted Wayfair to confirm that a hall tree I wanted to order would indeed be assembled as Their website stated. The customer service said, "Yep that is what it says." I contacted wayfair customer service before I ordered a hall tree to confirm it would be assembled as the website stated. The customer service person said, "Yes that is what it says." Well I got the item 3 days later in a box with no assembly at all. So I called customer again and told the representative what happen, she looked up the item and said, "We will send you another one that is assembled." I kept checking my account and nothing shipped. In fact it showed it was on hold.

Poor customer service and inconsistent information. Purchased item that was time-sensitive, and all systems showed it has been shipped and scheduled to arrive in time. On the day of arrival, the status changed to pending. When I checked online, the item showed as not being shipped yet. So, I called customer service, and they assured me that FedEx had already picked up the item, and it was an issue with FedEx not updating their status yet. When I called FedEx, they stated that they have not received the item yet. I called customer service again, and they said that it is just not showing up in FedEx’s system yet. Later that evening, the item showed up as pending delivery date. Again, told me that it is an issue with FedEx. They went as far as to tell me that their contract with FedEx is to allow 10 days from delivery date before they can submit missing package report.

Paid on Wayfair sale day a Good Time Popcorn machine only to be back-ordered for 9 weeks. Site now has them available for higher price for immediate delivery. In my opinion just deceiving business practice. Back ordered items should be honored first. Bait and Hook.

I spent several hours picking out patio furniture from Wayfair. Nearly $1750 later, I then had to rearrange my schedule twice because their shipping date changed, which meant my installation date changed as well. I then find out that fed-ex has to leave the boxes outside of my condo, so I have to bring in 3 boxes that weigh between 50-75 lbs in myself. Apparently, Wayfair can only bring furniture inside of a home if it weighs 150 lbs or over. It would be nice to know that little caveat upfront. I suggest that Wayfair makes their delivery policy more clear on their website.

I placed and Wayfair cancelled two orders for open box purchase gazebos (placed 3 days apart) for approx $1700 each which resulted in a "pending" charge for each. You would think that when the order was cancelled the "pending" charge would go away--because that's how REPUTABLE businesses do business.... but NO, neither of them were released. I check my transactions after calling Wayfair and see that somehow Wayfair then placed "pending ghost charge" of $1800 for a total of approx 7500 dollars on my AMEX!!!

WORST CUSTOMER SERVICE EVER!!!! They sent me a damaged product on on 4/19. I sent them a note with a picture of the damaged piece. They replied on 4/20 and said they would send a replacement piece on 4/22 due to arrive on 4/25. Well today it's 5/8 and still no replacement piece. Their products are junk and they wont' even replace them. I told them they have 48 hours to send the replacement piece I was due WEEKS AGO, or they can refund my money and come pick up the dresser. I will never shop here again, and I encourage everyone else to not shop here either. I'll also be posting this review on every social media site I can find so other people aren't duped by their junky products and extremely poor customer service.

The product, a brass towel bar, was lovely and just as described as on the website. However, I'm writing this negative review because the 3" x 3" x 25" box in which the towel bar (wrapped in packing material) was packed, was placed inside an 11" x 22" x 28" box - about seven times larger than needed! Now, if it would have been a crystal towel bar(!), that might have made sense. But it was brass and therefore durable. Given the environmental impact of packaging something into a huge box that could have been mailed as-is, I had to write a complaint. My husband and I figured it might have been packed that way to up the mailing costs, which with taxes came to about a third of the price of the towel bar! But the waste of a huge box for a reasonably small item is uncalled for.

Been having a Customer Service from hell day; Wayfair. My delivery was supposed to be delivered today and gave specific directions to delivery. My building has a rule of no deliveries after 4pm and Wayfair changed my delivery 3 times today and still failed to deliver. And when I called 3 times. 1 time your customer service hang up on me and would not transfer me to a manager. 2nd person contacted the driver and told him the specific directions. Third was a manager who said the freight company would not deliver tomorrow on Friday. Wayfair changed the shipping three times in one day and you would rather return the merchandise back to California then try to make a customer happy and deliver on Friday. You will lose me as a customer and I am sharing my terrible experience to everyone I know on social media.

I placed an order with this company. They charged my credit card immediately, then passed the order to another company. The second company never shipped the order. When I complained to Wayfair’s “Customer Service”, I was told there was nothing they could do. I would have to deal with the second company or their shipping company. Not in my America. After two weeks, I asked them to cancel the order and refund my money. They didn’t even bother to reply. Stay away from Wayfair!

Last week I had ordered a rug and 2 rug pads during their Way Day sale. When ordering, there was an error, so I had to click "purchase" again. I then went onto my credit card app to make sure I wasn't charged twice, to which I found 1 charge that was pending. Perfect. Now it's a week later, and I'm wondering why I still haven't received a notification that they received my order, or that it's shipped. So today I go onto my account and see that there is no order history for the order I placed last week, and the items are still in my cart. I then call my credit card company, who tells me that there is indeed a pending charge for $135.82 on 4/28/22 for Wayfair. Weird.

My first order with Wayfair went very smoothly, and I was very happy both with their service and the bed frame that I ordered for my son's room. When I was in the market for an affordable dresser for his room, I decided to go with Wayfair again. I picked out a dresser I liked, checked out using PayPal and waited. After about a week, the money had been withdrawn from my PayPal account, but I had no further communication from Wayfair. I went back to the site to check on my order only to find that it had not shipped yet and was listed as having a balance due. I didn't know how this was possible since I had paid the full amount shown at checkout. I reached out to Wayfair Customer Service and explained the situation, thinking it had to be a simple mistake. They responded to me within a day, but they offered no solution beyond paying the amount they said I owed over what I paid at checkout.

On 04/30/2022, I placed 2 orders with Wayfair with one $711.09 and second order of 71.46. After placing my orders, the ship to address was change to a California address even though I live in Texas. The California address was added to my profile without my permission. I called Wayfair and the representatives were totally clueless on how to handle the issue. I called the financing company and was told Wayfair had received the payment for the items in which I would need make payments on the order. The order is still processing and preparing for shipment to the incorrect address. I have tried every Avenue to cancel the order and sent executive resolution several emails. At this point, Wayfair does not know what they are doing and do not know how to resolve the issue. In the meantime, I am responsible for an order going to an unknown address.

I ordered on the 28th which was Thursday morning. The product description says it'll arrive on the 30th which would be Saturday. I stayed all day home waiting. Then I get an email that says Monday delivery. I've been home all week and was expected to return to work on Monday. I'm a trucker and live alone and my job has me gone for 3 weeks and one week at home. I make arrangements to be home Monday. Now I get another email that says by the end of Tuesday?? When I log in to FedEx it says it was scheduled for the 5th. So Wayfair lies on their site to get a sale and says 2-day delivery but I'm reality it's over a week?? I would've never ordered if I'd known it would take this long.

Wayfair always has high price of products than other website. They don't return any money even though item goes on sale just after buying because this is their cheap and cunning tricks to make profit by selling overpriced items to customer. They know once big furniture are assembled no one will take it apart and return it to save money.

I have used Wayfair for years so it pains me to write this, but they have really lost their competitive edge. I purchased a patio sectional. Three days later (sectional has not even arrived yet) the price dropped by almost $600. I called customer service for a price adjustment. This is something they have always done in the past (as most places do), so I have always felt confident purchasing through them. Well I got some run-around about it being a special "sale day" (um, yeah, isn't that the point of a price adjustment?) So they wouldn't do it.

Amynta Group/Warrentech/360 honored my claim. I would give the warranty company 5 stars for their customer service. Wayfair however only contacted me and shared that the warranty group was honoring my claim AFTER I had resolved it with the warranty group without their assistance.

Wayfair would not fix the problem with my recliner. The other buttons were secured from the back inside. Not this one. It was hardly used. After 30 days you might as well throw the furniture out unless you pay more for a warranty for them to back it. A piece of furniture should last at least 6 months for the hundreds you pay! Right?

I purchased a 78” futon couch for my son who is 6’ tall.. The couch arrived and I cut the box open, assembled the couch and noticed that it seemed small. I measured it and it barely reached 72”.. Cannot return it, can’t order another one.. Stick with it.. Horrible company..

Have been buying from Wayfair for several years. Having a new home I made multiple purchases over the last year. Unfortunately, 75% of my purchases were either defective or simply needed a part replaced. Of course, it seems to be Wayfair's policy to issue a replacement and not request the original item back. I have continued to donate my duplicates (animal shelters raising $, homeless shelters, fire victims...).

It's so unfortunate that in a time like this where everything is virtual suppliers like Wayfair still have figured out how to navigate how to do business. I bought a refrigerator and after four weeks of requesting a return still have not figured out how to get this thing returned. I've dealt with four different representatives so far, who are nice but read off of a list of instructions and in the end resolve nothing. The last rep I spoke to told me that if I can get the refrigerator to them then I could get my refund! Really, like you're in a completely different state, please tell me what sense that makes. If I wanted to go to another state to buy a refrigerator and haul it I wouldn't buy online genius!

I love Wayfair and have never been disappointed with any orders that I have placed. Excellent quality and excellent customer service! Will definitely continue shopping from Wayfair. Highly recommended!!

I ordered a mattress though Wayfair in December which was on offer with $300 gift card. Order # **. I received the mattress but not the gift card. I followed up with customer service multiple times since then. Each time I am told, they have raised a ticket and some other department will take care of it. But when I asked if I could contact that department myself, customer service said they don’t have the contact and the only way to reach the department is by raising a ticket. It’s been over three months and still haven’t received my gift card.

My fiance' and I were looking to purchase outdoor furniture for our patio. After searching several sites, we decided to take a look at Wayfair. Being that we had ordered from them before, we didn't anticipate any issues. Boy were we wrong! We found a very nice set that we liked and ordered it on 10 April. We were given a shipping date of 13 April 2022, and delivery date of 14 April 2022.

Low quality, overpriced products are what you can expect from Wayfair. We purchased 6 stools for our dining room table and assembled them without issue. After about 6 months of use, one of the stools completely fell apart while we had guests over for dinner. My neighbor was sitting on one holding her 5 month old baby and all of a sudden the legs started to break out from under her. Thankfully when it collapsed she was able to hold the baby up so that neither of them were hurt, but we were shocked. At the time I attempted to post a review and photos so but was never contacted by customer service to resolve it. Yesterday, another stool fell apart. My boyfriend was sitting in it while we were eating dinner and when he pushed back to stand up, the legs again completely separated from the seat and the stool fell apart. We spent nearly $1,000 on these stools and barely a year after two are already broken. Customer service refused to help.

Wayfair is one of the earlier entries in online furniture marketing. I have purchased several times past 6-7 years. However, Wayfair is losing its edge. the pricing by Wayfair is no longer competitive and theri delivery is not reliable. The estimated delivery dates are more like estimated shipping dates. When an order is placed, it goes into "in processing" almost immediately and the window to cancel the order practically closes. Return is not free. In fact better pricing and return policy are available elsewhere such as Home Depot or other smaller outlet stores. Wayfair will be the last place that I will use.

I will never buy anything else from Wayfair‼️ I have been trying for three months to get an item - THREE MONTHS!!!! When the original item arrived it was a defective item. I had to call customer service several times, provide pics of the defective item, etc. That was not terrible but Once I realized my item was going to be much much later arriving I had to reschedule an event. I did believing a replacement item would be sent. IT NEVER ARRIVED!!! I called to find out why and spoke to a couple of people who were zero help!!!! I ended up speaking to a person who said she was the lead supervisor- “no other people above her”. She said her name was Meagan but later I found out her name is most likely Maggie.

Don't trust the other options. They take your money and say it's shipped. I just placed an inaccurate order 5 mins ago. Don't bother calling Wayfair...They will say, "It's too late sir. We shipped 2 minute after you ordered".... Absolute **.

Mixer is great except a beater won’t stay in unit. Wayfair customer service insisted I had refuted charge with my credit card I DID NOT. I can document Rep was unwilling to assist. Very unresponsive.

This cushion is NOT thick or made like regular cushions. It's thin, no support at all inside cushion. Put it on a slatted plastic lounger and could feel every slat on the chair. Talked to lady at Wayfair who was extremely condescending, rude.

I ordered a sink from Wayfair with expected delivery date of 3/22-3/25 but was notified by e-mail this morning that my order is delayed without explanation even after calling their service department speaking with a supervisor costing me thousands of dollars in construction delay costs. I have been a loyal customer for many years but after this, I will NEVER order another item from them. Totally disgusted with their incompetence.

I bought the Fleetwood Garden Art on Wayfair in 2020, which cost me around $214. It was delivered to me in Dec, 2020. It was already in winter time, so I kept it indoors until the spring of 2021 after I moved it to the backyard. As per Wayfair, it's "perfect for outdoors and indoors", so instead of moving it indoors in winter 2021 and it was left in the backyard all time. On Mar 21, this year when I was tidying up the backyard I found that the Fleetwood Garden Art had been completely broken, which might be caused by cold weather last winter. It's less than one year. How poor quality it is! When I was talking to Wayfair service and one agent blamed me instead for not moving it indoors with logical thinking, it is not at all the "perfect for outdoors" as mentioned in Wayfair's instructions.

I ordered a recessed vanity mirror from Wayfair specifically due to the fact that I could get expedited shipping, or so I thought. I paid an extra $45 for the shipping. The mirror has yet to show up and I have contacted them twice with little result. Wayfair claims it is at the mercy of FedEx. Wayfair also gives FedEx 10 days to even pick up the item before it will claim it lost. And, they will not give a refund while it is in shipping limbo. Instead of stopping the shipping, they "can't interrupt" that process and need it to be delivered, and then picked up prior to a refund being given. They did refund my expedited shipping, but I still have no item, no guarantee of when it will arrive and feel like the company pulls a 'bait and switch' with their promised shipping times.

Buyer Beware...Wayfair Full Service Assembly is a joke! This is what happened with my most recent order: 11/17/2021: I ordered a Cronus Extendable Dining Table with full service delivery + assembly from Wayfair. December 2021: the package was delivered, but the table top was damaged. I requested to have a replacement table top. Early January 2022: the replacement table top was delivered, but the assembly team did a horrible job. Instead of disassembling the damaged table top from the table base and putting the new table top in, they attempted to remove all the screws and reinstall individual pieces of the table top. This led to damages to both the table tops. Then, they told me they had to order another table top for me.

The website mixes product descriptions with mismatched pictures. Hence it’s impossible to obtain the chosen product. Spoken to about 28 people over 3 months getting the wrong product returned, being lied to and hung up on. Then they wanted to charge me for shipping!!!! Hell to the NO - do NOT do business with this fraud of a company.

I had a damaged item delivered to my door. Clearly FedEx had lost and damaged the box. I called immediately. I was given a return label and had the box placed where FedEx was to pick it up. The box was gone later in the day. I am still waiting to be refunded, filed a dispute with my card company and gave experienced the most insulting and unprofessional conduct from “Teri” to the point I communicated to only deal with another agent in the future. It turned into a shouting match that never should have happened. I was shocked after 5 years of outstanding service that Wayfair has resorted to this type of conduct. Clearly the issue should have been filed with FedEx after the extended delivery and lost/destroyed box. Beware.

I chose items on Wayfair and used their financing which ended up being Genesis credit. During process they misspelled my last name. I corrected it with both companies per them.. Only to find that after 2 months of attempting to use the approved credit line that it will not process. I see that my name is still misspelled and feel that is the issue however I can not get the company to resolve the issue, they bounce me around from one person to another and don't care to fix the issue with excuses like it's the other companies problem and we cannot help. I ask why then you use a company that they cannot assist with nor see how to assist. So a useless run of my credit, a useless credit line sitting on my report and a frustrated customer that will take future business elsewhere. My advise is not to use either company mentioned and save yourself the headache and get your projects done in a timely manner.

Wayfair sucks. I have ordered from them in the past with no issues until recently. I purchased a desk which came damaged and defective and returned it. I placed another order and now the status says they are looking into the delay?? Wtf? Calling them is a useless endeavor. If you want to cancel the item you can - but they’ll tell you that it’ll take 3 days before they tell you whether you can in fact cancel it. If it’s been prepared for shipping you can no longer do so. A complete mess for something that should be so simple to buy and actually receive.

HORRIBLE CUSTOMER SERVICE AND DELIVERY! I ordered this table in December. Waited until the end of February for it to arrive. While unboxing I noticed it was missing the base of the table making it unusable. I checked online and saw it was backordered with no communication of when it would come. Had they called to let me know of the unexpected backorder I would've chose a different table or cancelled my order. When I reached out to customer service they offered me 20 percent off and explained I would just have to wait another couple months for the base to come in and be without a usable table for 6 months.

I ordered a bassinet that was rusted. They sent a replacement that was worse than the first. I got a dresser, they sent the wrong one. This last time I canceled an order they give it back 5 days later. 2 days after they charge me again saying they have to charge it to refund it and that I will see my money in 10 days. Don't make the mistake of buying from them. Their prices look good but it's not worth the headache.

Ordered a coffee table because I was having family come and stay at my new place. When it didn't arrive on time, I called Wayfair to cancel. They actually charged me $120 to cancel my order, even though it hadn't shipped, and even though it was running late. I tried emailing them about the issue and they never got back to me. I called and they basically said they were sorry, but there's nothing they could do. I'm gonna stick to Amazon and other companies who care about the customer experience. Also... a lot of their furniture is poorly made.

Wayfair delivered boxes that were supposed to be assembled over two weeks ago. Then they show up at the house and tell us that they can't assemble the beds unless the boxes are in the room. The boxes each weigh almost 100lbs and my pregnant wife is standing there as two men refuse to take the boxes upstairs or refund us our money. This place is a scam and a joke. Never try or waste your money paying for the assembly service.

First time customer. Purchased a mattress for an upcoming move with the 1st time 10% off discount. My credit card has been double charged with an additional 3rd charge for the 10% discount they took back. It's been 2 weeks mattress says 'preparing for shipment'. No reimbursement or release of additional funds. Just maybe another 3-5 business days. I was told company policy is to hold funds until item ships, then they charge your card. That's fine. I mean after all we are buying an item. BUT!!! If item shows unshipped for a week they hold more funds again. This method could really rack up charges on your card. But don't worry. Think of it as forced savings. Eventually you should get all the unethically held funds back, maybe in 3-5 business days, but if it's not released just call them, they'll extend that possible release for another 3-5 business days. Moral of the story, use caution when considering a large purchase. An $800 item will lock your card up over $1600 for weeks!

This past Christmas I purchased some items for my granddaughters from Wayfair. I chose the promotional financing, no interest if paid in full for 18 months. I noticed this month that they've been charging me interest. I called Wayfair and spent almost 2hrs trying to resolve this issue. They all they gave me the wrong bank that finances then after waiting a while I was connected to the same customer service number who gave me the runaround. Please don't ever finance with this company. They are crooks.

I returned 5 counter chairs a month ago and first they paid me for one chair. I called so many times and they kept returning partial of the money. They paid only $400. I am still waiting for $200 of the return.

Why buy from Wayfair and get screwed every time? There are so many good companies online we can buy for a better price and get excellent customer service when there is an issue. Wayfair tells you right to your face "screw you". They don't help to resolve the issue - even when it is their error or the product is damaged or the product arrived 7 -10 days after their initial promised delivery date. I absolutely do not recommend this company to anyone. They have screwed me so many times. This last time I lost $144 worth of shipping - lesson learned. Stay the hell away from Wayfair. They are corrupted.

I've been waiting for months to get an item delivered. I've called their customer service 3 times for a status. They advise they will get back to me but never do. THEY ARE INCREDIBLY INCOMPETENT. The item I'm waiting for is a match to one that arrived from them a few months late. THEY SIMPLY DON'T CARE!

Place an order and it already gives you a longer than you'd like delivery time frame - when I placed my order it was supposed to be delivered between Feb 28th and March 7th. Between 1.5 - 3 weeks. Ok...we can handle that. Get email that it shipped - with estimated delivery of sometime 'after March 7' and to check back after 24 hours for updated shipping information and movement....Hmmm k. I checked the next day, no update. Check the tracking info this morning...72 hours later and now it says some time 'after March 14th'!!!

Poor build quality. Wayfair has a scheme. They sell cheap furniture that you would never pay full price for if you saw it in person first. All of their furniture is scratch and dent, and the driver comes prepared with a number to call to get you a discount. They call you 10 minutes later, and give you a percentage of your purchase back to you. Then when you try to return it because you get all the wrapping off of it and realize how cheap it is, you find out you can't because you selected a color or fabric that's non-returnable. You HAVE to choose a color and fabric when purchasing the item, and NOWHERE do they warn you that it's non-returnable once you choose a fabric. The person I chatted with online had a scripted cut and paste answer to all my questions. It's a bait and switch scam, and I'm embarrassed I fell for it. I got a $100 quality couch for $700 that I can't return. Use common sense people, don't buy furniture online.

I bought a mattress. it was damaged. It's been over 45 days and I still can not return it. They keep changing pick up time. Then they ask me to pay for shipping...It's been drama...Never buy anything from Wayfair again.

I am a longtime customer of Wayfair (spending in excess of $25,000 over past 3 yrs). I purchased 3 cabinets which arrived not as pictured. Color was not the same but I figured I could paint. I paid to have one assembled and it became obvious immediately that there was a product defect. Pins that are supposed to hold doors are not effective and doors fall off when opened. This is not something a customer would know or see prior to assembly. Wayfair Executive Resolution Team is insisting I pay to have cabinet unassembled (other 2 cabinets were never taken from boxes once defect was discovered) and repackaged to return.

Before I finished with my order Wayfair stated if I applied for their credit card and ordered $250 or more I would get $40 off my order. I ordered $285 worth of merchandise but never got the $40 off. I called twice and they said they couldn't change it. Their information is very misleading and I will not be ordering from them again.

Worst experience ever! Unprofessional, disrespectful, and unreliable. Worst customer support experience, "Manager Carol" is better be taught how to speak to customers! A mess, chaos, waste of time, money, and effort.

I feel that the delivered either a poor quality toilet seat or one that was defective. They no longer carry this toilet seat and would not replace it with another. I feel that this should have been replaced.

Do not order from them. Regardless if you use a 3rd party loan or buy straight from Wayfair, they will steal your money.. They have charged my card twice for something that was canceled and never received.. Bank has attempted to block them but they keep finding a way around.. BEWARE!

I ordered a lounge chair...It got backordered 4 times and after waiting over 8 months, I cancelled the order. From my experience speaking with customer service, they could not do anything about it except advise me to cancel and buy another chair. They washed their hands of any problems. DO NOT use them. We also had problems with another order, wrong size....There are better companies out there.

Bought a bed frame two years ago and now the foot of one just disintegrated. I like the frame. Never saw something like this, it is like sawdust. Wayfair claims if you didn’t take out insurance on it they won’t do anything. This is just the foot and a big company like this won’t stand behirrind it. Hate to have something big happen cause they won’t help you.

I purchased a Cattail Solar Light on the Wayfair website on the evening of February 3, 2022. I'm quite familar with the product as I have two others in my large solar light garden/yard. I received confirmation of my purchase on 2/4 along with the estimated delivery date of February 7th to the 9th, which was ideal for a small get-together I was planning for the 12th. Wayfair informed me via email on Sunday, February 6th that shipping was delayed until February 17th, so I reluctantly cancelled the order. Now I see (Sunday evening 2/6) the item that I originally ordered on 2/4 for $49.99+tax listed on Wayfair for $88.99+tax with a DELIVERY by February 10th. Huh? Not exactly thrilled. Zulily has 7 of this product listed at $59.99 each ready for immediate shipment. Wayfair has just lost a repeat customer...

I’ve ordered eight items from Wayfair.com and a few days later I saw on my account that two of the item’s delivery dates were changed to 2 1/2 months later. I was confused of what was going on with my order and the next day I called and spoke with a customer service representative. She basically said the order is back ordered until Apr. 16 (prior delivery date was Feb. 2). She apologized for the trouble without offering a resolution to this issue besides cancellation. I have my house turned upside down and have been waiting for the crown molding before moving on with painting. I ordered a different style of crown molding which had a bit higher price and the manager said they cannot price match the two items.

Ordered Dec 14, supposed to be there before Christmas. in Feb still waiting. Called two times that order damaged!!! Just imagine two times reorder and damage!!! Obvious lie! Now I have to pay more to buy the same set!

An electrician came to my house disconnected my electricity in one of my living room outlets. He explained that the outlet needed to be shut off for safety. This caused all of my LR and Kitchen lights to go out. I had to pay more money to have my electricity repaired. The election crossed the wires to later get another job. Next the plumbers are the world worst. They will steal. Not. Complete the job. They don't know why they are doing. It is important to note that Wayfair collaborated with Handy and somehow someone did not truly do a background check on the workers and their skills. Requesting a full refund. 300.00 dollars.

I ordered a dresser and a chest. It was delivered. It’s very difficult to put together so it was 118 or $119 per item to put together. The guy shows up and he reeks of ** the whole time he was here. It smelled so bad we had to open the windows. He was here for like an hour and a half. I had just had spinal surgery. I don’t know if I left my wallet on my bed. The next day I’m hit with fraud charges like thousands of dollars. No one’s ever saw my card, used it, I have only used it through Wayfair. Never at a gas station etc. Of course I’m assuming it’s him. Now besides that, now that I start walking (I’m recovering from spinal surgery), I pull out one of the drawers and it completely just falls to the floor. So my mother and I are trying to figure out is it defective, or did the guy do it wrong. Two other draws completely fell apart and I think it’s a combination of both. I do think the guy had a lot to do with it. He scratched up a lot of the wood as I looked at it closely.

Hot tub showed delivered on Wayfair's site 1/17/2022. I did not get the hot tub until 1/26/2022. Wayfair could not explain why it showed delivered 1/17/2022. Warria a claims rep would not answer my emails, not any of them. No phone calls from Wayfair, nothing. Also the hot tub came without a filter. The filter is included in the price of the hot tub. Wayfair told me I had to call the manufacturer. I told Sharmaine at Wayfair she needed to handle this because I bought from Wayfair. The customer should not have to call 3rd parties and do all the homework. That is wayfair's job. This is my 2nd hot tub. I bought the first one in 2014 and everything was great. Wayfair has gone downhill fast unfortunately.

Have been waiting 3 months for delivery of a vanity. Have talked with three supervisors who were pleasant but were unable to give any factual information about when delivery would happen. I'm still waiting for delivery and tracking information delivered to my email is not accurate. Case managers are not able to give any accurate information. Nobody knows where the product is, nobody is able to talk to Truckers.

This review doesn’t even deserve a star. As I researched I found they had a lawsuit back in 2019 for the same issue. I ordered my head board for my new adjustable base bed that I ordered after my foot surgery. Bed bugs lay dormant for 5 months. Here we are almost 5 months later with a bed bug infestation. We have cleaned and searched and sprayed and no sign but we found one on our bed that tipped us off to bed bugs. We finally found them on the back of the headboard this morning. We got it right out and opened it up. There were adult bed bugs and many eggs. We have never had them before. I am so sick that I ordered this product. Never again will I order from Wayfair again. First and last time.

They shipped me a swing that was very damaged and obviously returned, with no instructions, and opened parts bag. I didn't realize soon enough and they won't do anything about it. Anyone who looked at it should have known to not ship that out. The bag was tied shut. Scraped all over various parts, large area of paint on it.

I have had some problems with the cabinet that were resolved early on. Recently, I misplaced the keys to lock the cabinet. I asked if it were possible to receive a replacement of the keys. I received a snotty email that said I should have taken out insurance when I bought it. I am not used to snotty emails. I am not going to buy from them again.

I called in on the Vendor side of Wayfair and had the privileged of speaking to Savonnia. She was so nice and kind. It is hard to deal with people that are so sweet and caring over the phone. I am thankful I had her to help me. She found the things I needed very quickly and we shared some laughs. She is amazing and made me like Wayfair even more.

The person they sent to install the item was excellent. He worked easily and quickly. Also he was pleasant in the process. When I had questions at Wayfair, consumer service was excellent. Also, their merchandise is quality and I will purchase from them in the future.

I ordered a coffee table in early December and the nightmare never ends. They totally forgot to send the table to FedEx originally so it had to be re ordered. Once I finally got it, I began to assemble, only to find that the bar to hold the lift top up had been welded improperly, making it impossible to screw the bar to the spring assembly. I've been waiting for my new part for 2 weeks and it still hasn't arrived, so the top of the table is just hovering loosely on top of the table until they get around to sending a part that works. I had company over for Christmas, and to keep the toddlers from getting hurt on the loosely hanging table top, we used masking tape to hold it in place. As soon as we removed the masking tape, some of the laminate peeled off. I politely told Wayfair how unhappy I was about my experience, and they sent me a coupon for 10% off one item. Yeah no thanks.

Bought two dining chairs for $350 ("on sale from $600"). Shipping was meant to arrive on a Wed. It arrives on a Tuesday night the next week instead. No notices for that. I had to inquire with UPS on my own. Wayfair said nothing. I receive the box. UPS guy kindly threw it on my porch like it wasn't fragile, and doesn't even ring my doorbell, had to see him on the camera instead. I open the box, excited to finally receive my item, which I worked very hard to pay for, only to receive a pair of defective chairs that no one would want in their home, even if it was free and brand new.

I have purchased several furniture items from Wayfair over the years and have always had a superb customer service experience. Delivery times are prompt and when there are delays, they keep me informed. Their customer service is consistently prompt and courteous. I recently had to return an item and they made it so easy and convenient, issued the credit right away. I would definitely shop from them again and highly recommend them to others.

Wayfair do not manufacture the ware they sell. The information comes from suppliers, and it is suppliers that control quality et al. We lost track of things we bought from Wayfair while renovating house. Everything was delivered in time & was of described quality. Couple of cases where things did not turn out the way they were expected; either due to poor workmanship or quality issues, customer service went of their way to resolve issues.

Very concerning the way this company does business. I'm a full-time Firefighter and have a type1 diabetic child that requires expensive monthly medical supplies so I don't have the kind of money to just throw around like crazy. My wife and I bought a new house and wanted to get two new area rugs that looked like a great price online. We have a very tight budget and thought we could afford the price we agreed to pay. The price for the rugs was listed at $111 per rug which came out to around $240 with tax for two rugs. This was the price I confirmed to pay when my payment was processed and submitted. I am even getting emails after the fact showing this price for the item.

I've purchased items from Wayfair in the past and had great success. Overall, my experience had been positive, so I had no reservations about placing another order for several thousand dollars worth of furniture. I placed the recent order a month ago, they charged my credit card 3 weeks ago, and as of now the product is still not shipped. I've contacted customer service and they initially responded saying that it should be arriving soon, but the website is telling me it's still not shipped, and they seemed to have stopped responding to my emails. Not sure the best way to proceed. Very disappointed. If they respond to my emails and knock my socks off with great customer service, I will be sure to report back. Crossing my fingers.

On January 1st 2021 we ordered a couch, that was said to be delivered March 29. On January 9 (today) we tried to cancel it because after measuring the space, we realized it won't fit as we would like it to. We called to cancel the order, and she basically said we're stuck with the couch because it's a "made to order" policy on this particular couch. Her tone was extremely rude, she was coughing and slurping on something, and the entire experience just gave me a knot in my stomach.

Wayfair is a bunch of scammers, in my opinion. They will promise you a delivery by X date, will charge you more for it, and then won't deliver. What am I even paying for? And when it does arrive, parts are often missing or broken. Don't order from Wayfair. Just stick with Amazon or Ikea or your local furniture store. At least then the customer service will help you.

False/Incorrect description on a listing purchased. No response from Wayfair. Hello. Bought a chair from Wayfair as a Xmas present for my son. Chair was advertised with adjustable arms and a vibration feature. The chair that came in did not have any of these features. It is a good quality chair, but I paid more for this because of the advertised features that were not present.

We purchased a sectional from Wayfair. The shipping took a long time, but I think that had more to do with the shipping company. When it was first delivered, only half of it arrived, the other half was lost somewhere in the shipping warehouse. It eventually arrived 3 days later, with a tear in it. Wayfair immediately sent a replacement, and advised us to discard the ripped part. Overall, the customer service is great, they always fix their mistakes. However, I wish they would put some effort into finding a more reliable delivery service.

Beware buying from this retailer. If you buy anything, you won't be able to cancel the order -- even if you try to cancel the purchase within 24 hours of making the purchase. Why? Because they hope you will ultimately take the merchandise. But if you want to return the item, you have to pay for shipping. This is an incredibly ridiculous policy. So, don't accept the delivery and make sure you have your credit card company refuse the charge.

I made the mistake of listening to fellow feeder drivers telling me about all the warehouses Wayfair was opening. So I ordered some furniture on black Friday (Nov. 26) for a love seat a recliner and 3 tables for my living room. I paid the addional 20.00 for in room delivery. The first package came early Dec. and was left down stairs by federal express. The package was 130 lbs. I had to push this package up a flight of stairs which being a little over 60 yrs old was a feat. No notice of package delivery either. Next I see in my e-mail that my recliner (over 100 lbs I'm sure) was left by Fed. Ex. ground at my side door. I had never received this recliner and have no side door either. The final part of this nightmare was when I was told the love seat was to be delivered Dec 7 which I was not involved in any process of the time.

I Purchased 2 comforter and a dining table on Dec 24, in the website they advertised that you can receive the items in 2-3 days, then, when I was ordering it says, receive on Dec 30, so I think one week is not bad, after all I will use the table on New Year's day. 2 days after I ordered I have not seen any tracking numbers and still "in process." 4 days after I ordered it says, the orders will be received on January 24, February 3 for the comforters and January 25 for the table. See, how they deceived customers?

Wayfair's ordering system automatically submitted my order without an Order Confirmation page. They submitted the order with the wrong address and wrong items in my cart. I called immediately after the order submitted since I had no way to cancel the order online - although the customer service agent says I should have. The customer service agent placed the order on a 'pending cancellation' status but could not guarantee the order would be canceled and I would have to monitor the shipping status then contact FedEx to stop the shipment.

Bought a bath mat on Wayfair for $100. It arrived in the mail and isn't even worth $20. Cheap, inferior product. I applied for a return and they are attempting to charge for returned shipping. Their advertisement clearly states free shipping. Nowhere on the advertisement does it list a disclaimer on shipping via an asterisk or a hyperlink that refers the customer to another page. Talked to Will in customer service to complain. He talked to his manager and he or she refused to waive the shipping. So, I filed a BBB report and two other reports with my state AG and another with MA where they are located. And I've needed to dispute the item with American Express.

I have been waiting for a delivery of a dinning set since November when it was supposed to arrive, however they keep making excuses for why they have to reschedule my delivery date which they have done at least 7 times now and today when finally I get the delivery only one box was delivered. They are a poor excuse for a furniture store, I would stay away from purchasing any large. They can only handle small items not furniture. Unfortunately I learned the hard way.

Bottom line Wayfair refused to help me return the item or give me credit after Fed Exp delivered the package in the rain and left the piece of furniture in driveway in the rain destroying the packaging and since I could not lift it up the flight of stairs to the house entrance by myself I had to open the box in the rain and transfer piece by piece into the house. To make matters worse hardware was missing and they refused to take the piece back unless I re packed it. They took no responsibility for the mess Fed Exp made of the entire shipment. I realize that due to Covid deliveries are not on time but this failed to be delivered 5 times after it was put on the truck out for delivery. Wayfair refused to help with Fed Exp and told me to call them for a refund.

I order a toy organizer for 200$ on November 4, as of today Dec 20, after 46 days, I still didn't receive it even though the estimated delivery was Nov 22. Also, I ordered a desk on November 3 and was delivered on Dec 15 while the estimated delivery was Dec 2nd. I tried to contact the customer service and the only thing they keep telling me is that all delays were due to the flooding that happened in British Columbia!

Wayfair's assembly service is a scam. Do not use it. First, Wayfair was late with the delivery of my bed. I rescheduled my assembly service based their available. The bed came...no problem. My assembly service person was scheduled the next morning. Wayfair charged me twice for it. The person never showed. I called Wayfair and they tried to apologize and reschedule for 4 days later. After a long call, they finally refunded my money and offer me a measly 10% coupon. For what, I am thinking. They wasted my time...I can't never get the 4 1/2 hours back....Wayfair I am done...please do better for the next customer.

I made a purchase in November on Wayfair. The website clearly says set of 2 chairs for 185.99$. I ordered 2 sets of 2 paid 400$. I then only receive one box of chair which has 2 chairs in there. When I called customer service they told me that each chair was 185.99. I asked to talk to a manager they connected me to a supervisor. The supervisor tells me that the website information was wrong and each chair was 185.99 and that they have many items on their website and mistakes are bound to happen. He then tells me I have paid for 2 chairs regardless of the according to him “misleading information“ on their website and the only thing I can do is return the chairs. This is 3 weeks after my original order has been put in.

My first experience with Wayfair.com was not at all good. I purchased a Cal king bed and they were due to be delivered and installed on Dec 7th. Delivery comes with one person to do room of choice delivery, can't do it because it's 350lb package. Takes it back to their warehouse, called their customer care numerous times to schedule. Every time I scheduled, they either canceled it before the delivery date or asked me to reschedule it. I was fed up with the delays and asked them to cancel the order. I had to pay $160 for return, a product sitting in their warehouse. Such a bad customer service. I even opened a wayfair credit card since the purchase value was close to $3500. This was my first wayfair purchase and will be the last one.

I spent over $1000 trying to purchase a desk from Wayfair in order to get my home office up and running. They advertise being able to assemble products for an upcharge, but when it came time to select that it was not offered. I waited a month for them to schedule a delivery window. When they finally did after I took the day off work to accommodate the delivery I only got one of the three boxes for the desk, but in their system they assured me the entire desk had been delivered when it clearly had not.

Canadians are not being a fair treatment by Wayfair. Although I totally agree that a rate should be factored in the CAD pricing... that being said, I do not understand how the an identical item is being sold at 749.99 USD on the USD website and 4,599.99 CAD on the CAD website. Mistakes could happen, I talked to 5 Wayfair representatives among them 3 managers that did not find the CAD pricing unreasonable and confirmed it was the right value. Hmmm interesting. Oh I forgot apparently it is all due to the tariffs. Of course tariffs apply only on the blue color, as all the other colors have a 1,079.99 price. Canadians.. Bless their heart!

DO NOT ORDER FROM WAYFAIR. There is absolutely no customer service or satisfaction goal at this company. I wasted a month (at least 40+ hours) of my life trying to order from this place and my account is "blacklisted for returning a damaged item". I spoke to entire teams of customer service associates and their supervisors. Which is pure ** because people return, exchange, and claim damaged items all the time. They are unwilling to help me investigate my problem therefore they are unwilling to help me find a solution for this error in their system.

I had the worst experience in my life with my order. I ordered a bed in May 2021 and they keep delaying my order every month and never told me they don’t have it, after cancelling it twice then they charged me and now I have to go after my money. After 7 months of wait they sent an email that the bed doesn’t exist anymore LOL. Very disorganized. I had to sleep on the floor for 5 months.

Please listen to bad reviews. I wish I had. The usual item didn't get delivered. I phone many times. Fobbed off no one knows where my item is. The customer service staff are treated like mushrooms i.e. they are fed ** and kept in the dark. Actually feel sorry for them. Still haven't been assured of refund so can't rebuy somewhere else. Very disappointed as wanted it for Christmas.

Fraud company. I order couch on thanksgiving deal. They made me wait 15 days and cancel my order. garbage company with worst service possible. It was unfair and bad service from their side to made me wait all this time and cancel finally. I suppose to get it by Dec 1 or get delivery date. but they cancelled on December 5 after making me wait for too long. I ordered on November 22. so it was very frustrating after waiting and getting nothing. Services represent what kind of company it is, to me it is fraud and unfair company. does not value customers. I took insurance with item which I had to call and cancel. If they wanted to cancel they should have cancel both. What I will do with insurance without item? Worst company.

If I could give Wayfair ZERO stars I would. I purchased some bedding on Cyber Monday (11/29) for what I thought was the good deal. When I returned to their website a few days later (12/02) to view the colors and pattern of the comforter and bedsheets I purchased I found that the price was significantly LOWER than it was only a few days prior. The original purchase price of the comforter was $204 and the price today (12/02) was $130!

I have spent over $30,000 at Wayfair this year. Many times the orders were late but I have not complain because I know the supply chain issue. I ordered a closet system at Wayfair on Sept 2021. I waited for a month not receiving it. Then my wife called them. They said the product was lost. Then they replaced it with a new order.

We ordered a Christmas tree and the email confirmation a December 4 delivery with a December 1 ship date. Checked with Wayfair the prior Monday and they said it was still scheduled to ship Dec. 1. Checked again the prior Tuesday, still a Dec. 1 ship date. Chatted online with an agent on Dec. 1, Wednesday, "We're sorry, your shipment is delayed. Get back to us if you don't receive it on Dec. 4." Now it's Dec. 2 and it still has not shipped. Sorry. This just sucks both on delivery time and customer service.

Ordered a couch one night, then learned delivery was 8 weeks so next day called to cancel and order a different couch. They said it can't be cancelled as it is on a truck! But not delivered for 8 weeks? Such a line! Customer service just kept blaming their vendor. Different story from each person we talked to.

This is the most ridiculous online service I ever seen in my life, online shopping from Wayfair company placed me in worst situation. I have no furniture and I have to wait another two week for my money to receive it.

I ordered a Live-it-cozy couch under a 2-day delivery policy, but only half of the couch arrived. I called customer service and made sure to give them the right details on the part of the couch that I received, and I waited for another 3 weeks for the other part to arrive only to find out that they shipped the same half again! I called customer service again and demanded a full refund but they declined despite the inconvenience and long wait.

I had to wait a month for the shipment as they decided to ship a small box with 6 small tiles costing under $40 using freight. When I went to pick up the box they brought out a crushed box where all of the tiles were broken up. They were quick to refund as I found out that I am unable to leave remarks or a rating after the refund was issued. I wonder how many thousands of customers have had a similar experience. When I asked why they shipped freight they said to prevent damage to the tiles.

Bought a wooden bed frame for my 93 y/o mother who weighs less than 90# so I can't believe there is any misuse. Listing clearly states 5 year warranty, a little over year frame breaks. Wayfair says they can't do anything, sends me to manufacturer. Manufacturer sends me back to Wayfair for resolution. So bottom line- even though they list prominently 5 year warranty, you ain't gonna get anything.

So we ordered 6 different items, we chose to try their leasing program. After we checked out it brought us back to Wayfair and we noticed that our cart remained the same. We checked again the following morning and it was the same. There was no new orders listed under our account. We checked our bank and lo and behold the beginning lease payment was deducted. We gave it another 24 hours and still nothing had changed so we contacted customer service. They had no record of the order however they did see the lease agreement. So they stated they would put in a void for the lease. We told them we'd like the items as it was setting up our home office. They were gonna push the order thru till my fiance notice one of the items had increase 100$ in price.

I heard that Wayfair does not let people cancel their orders. It is true. I ordered a pair of window curtain panels on 13/11/2021. The estimated delivery date is 3/12/2021(three weeks after). A few hours later, I found the same product from another seller. It is a little bit cheaper (not a big deal at all) and can be delivered on 19/11/2021(two weeks earlier than Wayfair). I really would like to get it earlier. I cancelled my order with Wayfair online right the way but unfortunately, I received an email from them two days later saying my order cannot be cancelled because my items have either already been shipped, are being prepared to ship, or are currently being custom-made.

I ordered a Veri Armless Chaise Lounge and I needed to make a change of address. I have talked to 3 reps. The first one told me to contact FedEX to change the address and I called, and FedEx told me that they need Wayfair to contact them not the customer regarding an address change. The Second rep. told me to call FedEX and request a refusal. The Third rep. just was talking to me like I was an idiot and what I was telling her has a lie. I was told I shouldn't have requested a refusal from FedEX and none of Wayfair representative would not tell a customer to do that and I continued to ask to speak to a supervisor or a manager and I was told that they are going to tell me the same information that she was telling me which was no help. I call back FedEX and they told me that it is too late to revise the refusal.

I purchased over $2,000 worth of home improvement items. All the issues occurred during return. I ordered 2 ceiling fans and they sent the wrong item. On another return for door knobs they sent 5 separate labels when all the items were delivered in the same box. They wanted to charge me $42 shipping fee for the return. On another return the refund was off by $33. They said it was a system glitch. If you’re going to use this company make sure you want the item because the return shipping fees are atrocious. Unless you examine your invoice you will not be aware of the return shipping cost. I was charged $25.oo to send back 5 items all in one box. Had I known it would be that much I would of sold them on eBay. Deal with Amazon. It is a much better experience and free return!!!!

I ordered a desk and paid for assembly from Wayfair. The assembler spent one hour attempting to assemble the desk, then said he had to leave and we would have to arrange through Wayfair to have someone else finish the job. When the second assemble arrived, he took one look and said that the first assemble had put the desk together upside down and backwards, and that he would not attempt to fix it. I now have a desk that is partially assemble in my work office and Wayfair refuses to help me have it removed from my store. They say that it isn't their responsibility, and I should call a donation center. No donation center will accept this desk because it is unusable in its current state. I now have to pay someone to remove the desk from my premises.

O stars. I placed an order specifically because the website said the items were in stock. They debited my bank account immediately. Then I got a message my order was delayed 2 weeks. Just got another email that the items are back ordered till next year. Meanwhile they are Earning interest off my money. They offered me a 10% coupon toward any item because they are so remorseful. Screw them.

I made an order with a business account, they say greater service, the order needed to be returned but there was a problem doing this online. I reached out to customer service via phone and left messages and have sent numerous emails and still have had no assistance, no response. I'm now well over the return deadline, perhaps that was their intention; if the return deadline is missed they don't have to take the return? Poor and unprofessional service, technically a lack of service. I would take my business elsewhere.

Order #**. I have been buying from Wayfair since last 3 years, however, this is the worst experience I have had with them in terms of customer service and the product. The coffee table came in dishevelled condition. The table top was stapled, and in an effort to take those pins out, I was left with small holes in the underside of the table top. The paint at various places was coming off and one of the legs was chipped. I had opened the table and did not want to go through the hassle of repacking it and sending it back. Therefore, I sent the picture of that chipped leg to my executive resolution manager, Gwin **. She was not at all apologetic about sending a damaged table and asked me the take the picture of the chip from various angles. You know what, the chip would be a chip no matter how many photographs I take. This did not even show her lack of empathy but poor intellectual level as well.

I ordered a motorcycle bar worth $1800 on Jun 3rd 2021 which should have been delivered between Jun 28th and Jul 7th. On Jun 30th they emailed me saying that the product got damaged and have ordered a replacement and will be delivered by Jun 2nd. They also gave me 10% off only after arguing. Then on Jul 3rd I got a email saying it will be delivered by Sep 24th. Then on Sep 9th I got a email saying it will be delivered by Oct 28th and gave me a reason because it is a drop shipping company and can't help it. Then on Oct 6th I got a email saying it will be delivered by Nov 19th. Then on Oct 31st I got a email saying it will be delivered by Dec 28th. So after 5 months they cannot guarantee anything. Why can't they mention this boldly on their website that they are a drop shipping company and cannot guarantee the delivery date?

Just bought my dream house and hoped Wayfair could help me fill it but had a nightmare experience and will never shop them ever again!!! Feedback to Wayfair: From their customer service to shipping to communication, everything has been atrocious. I have items not coming when they say they will. Today we got an incomplete shipment. It was supposed to be a 10 piece dining room set but ended up just being the leaf ONLY. No base, no chairs. NO NOTHING but the website said “delivered”. Customer service is useless and knows nothing about anything, even the recorded line tells you they know nothing. No one gets back to you. It’s a $4K purchase. In addition, I have a $2K purchase on hold for a week. Again, no one knows anything and you get different stories but they took the money quick and held it for a week!!! Wayfair needs to get it together. Not very good customer service.

Ordered 60 sq ft+ of tiles for a pool remodel. Was delayed three times initially. Was finally told a firm delivery date so I scheduled crews to come out. The date came and went, no tiles. Called multiple times to find out why and got a lot of rehearsed excuses and apologies, not planning to fix the issue. Lodged a complaint with corporate, and nothing back. Still don't have the tiles, still have construction crews in a holding pattern. Absolutely horrible experience. If you need something in any kind of timely manner, don't believe their shipping dates because if they're wrong, they don't take any responsibility for it. Can't order from them again because I can't afford to have this happen again. It's worth paying more to have a promised product delivered in a timely manner. Trust me, it'll cost less in the end.

I ordered a bookshelf which was late by a few weeks. It was meant to be a gift, so I was not able to use it as it was very late. I asked Wayfair to stop my shipment, they said they cannot. Fair. I asked them if I can return it, they charged me $12 (~25% of the price of the item) for return, even though they delayed the item. I returned my item, I see no refund. I contacted wayfair, they said they would refund in another 3-5 days. Again no return. I contact them again, no email, no return. On top of this, their customer service was very very rude. They have no value for their customers.

I ordered a bed and was told it would ship Oct 16-20 which was my move-in date for my new home. Since I received this confirmation I did not move my old bed to the new house. After many follow-ups online and by phone I received a notice yesterday that my order has been cancelled and refunded and could not be fulfilled due to no stock. This was 3 weeks past the expected delivery date. At at no other time was I advised that this would be a possibility, to simply continue waiting as it was coming. So now I have to order a new bed which will take another 3-4 weeks and have to continue sleeping on a couch. But not to worry. They a 10% off coupon for all of my troubles. Needless to say I will not be a future customer and now I have a chiropractic bill.

I ordered 2 items quantity of wine glasses, I selected expedited service for shipment. They delivered only one, I called the customers service but they could not help me out, no effort to help me get the items so that I can use it for the purpose I ordered the glasses for. The most they were willing to do is to refund me, no consideration of the fact that I expedited the items order to have the items by the date of my event. When I tried to re-order, they want me to pay full price again, plus expedite services while they still have my money. They told me that it will take 5 business before I can get my refund but I have to make another/new payment. 2nd option is to get the glass by mid Nov by standard shipping which will no longer serve the purpose. This is not acceptable and bad customer service. I will not shop with Wayfair again, they ruined my planned event. This is not how to solve a problem.

I purchased this washer April 15, 2020 (at the height of the pandemic lockdown) from a reputable online dealer. I had issues with the washer not draining from the moment it was delivered May 2020. In May, Samsung stated they couldn't verify that my product was covered under warranty and wanted payment for the service. Samsung stated that my product, at purchase, wasn't covered by warranty. I now have issues with the pump and/or motor going out in the washer. The pump and/or motor doesn't engage when it's supposed to pull the water from the tub like the incident I'd had previously. Samsung again stated that my product is out of warranty and demand payment for servicing the washer. Contacting Wayfair.com, where I bought it brand new still in a box, they're unwilling to replace the washer or refund me for the washer so that I can purchase one that works.

I ordered a bed that was back ordered by about a month. It was a 2-piece shipment and only one piece made it to me. The other piece was damaged by FedEx. After days of fedex being unresponsive, they finally advised it was damaged and being sent back to wayfair. I immediately contacted wayfair through their online chat and someone got to me in under a minute. They advised a replacement wouldn’t be shipped for ANOTHER month (which didn’t work with my timeline at all unfortunately). I asked for a refund since the new shipping window wouldn’t work for me, and they processed the refund immediately. Overall, an unfortunate situation that wayfair resolved fairly and painlessly. I won’t hesitate to shop with wayfair in the future.

Product not as described on website. Return shipping fees are astronomical. Never again will I do business with them. Called customer service at least eight times. Buyer beware of the return and shipping charges.

Inferior quality leather sofa bought during pandemic. Leather started cracking after 3 months. Low density foam collapsed near the edge. Injured my back because long sectional pad sloped. Sneaky website delete bad product reviews, skewed the score mislead the customer to buy junk products. Wayfair only guarantee their products good for one year, refused to assist to solve the problem. Instructing me to deal with the manufacturer directly to replace the sofa pads, which had no business transaction with me. Terrible customer service department, with the customer advocate claimed claim she is the Head of the department and refused to further escalate customer complaints. Refused to answer why I can't post the review with pictures showing inferior quality. Telling me feel free to forward legal documents to Wayfair legal team to sue them.

Updated on 11/9/2021: Update ok finally got it the mattress after it had been shipped around the world AND I DO MEAN JUST THAT! AND NOW IT'S THE Wrong MATTRESS W MY DAUGHTER ON The WAY HOME. I don't have time to ship it back and wait more time FOR a replacement so this goes out to little miss know it all MARGO IN NC!!!! AS I STATED WHAT A MESS!

My bedroom furniture was to be delivered. I was 7th on the list. I tracked my delivery via the tracker. When it got to 1 before me they automatically canceled the delivery and rescheduled without any explanation. I cut them slack and rescheduled for the following week. They assured me I would be 1st or 2nd on the list. One hour after scheduled time slot and no delivery I contacted them. The man said he contacted the driver and they would be at my house at 4 (5 hours after scheduled time).

Absolutely the worst online retail company I have ever dealt with. I ordered an item that showed in stock, to arrive with 2 days shipping, and they notified me the day it was to arrive that it was on back-order and would be 3 weeks later. When I called again to check status, the initial customer service rep was great but the supervisor proceeded to:

I ordered a dining set from Wayfair that I previously saw at a furniture store locally. Great thought it to be a WIN..NOT! After this company received my money, they never reached out to me to schedule delivery, I had to call them. 1st RED flag. Once scheduled they pushed the tracking service on day of delivery...not good. Excuse after excuse that day: driver forgot tablet for tracking, manually called in stops, dispatch did not update during the day, driver had accident with truck, delivery going to be made past delivery time but assured my furniture would be delivered after, Large Parcel dept sent email at 7:42 pm way past 5 that is. Oh did I say I found all this is information out how...not that Wayfair reached out to me but again I called them.

Bought a couch on Wayfair, was surprised to get an email saying that the order was cancelled by buyer. I did not cancel the order so I called customer care. They explained that the price for the couch I bought was wrong and so they cancelled the order but blamed ME! Then they would not take responsibility saying that it was the manufacturer who entered the wrong price even though it's on their website. No wonder why they never improve, when they never take responsibility, and lie about the true reason of a cancellation, instead of owning up to their mistake and honoring the transaction. I will never use this Wayfair again.

I have placed a total of four orders with this company and three of those orders have had an unresolved issues (issues that ended up in a refund because no one would actually fix the problem).

It's overpriced and low quality. I ordered many things from them because, to be honest, you can find styles that you do not find easily in other stores. But...OMG! Most items come with at least one defect and so hard to get customer service to fix things or sent you items that were missing (which happens frequently) and you have to wait another month or 2 to receive it as well. I say as well, because for most furniture you have to wait between one month or two to receive your order. Sometimes they send "you" to call the manufacturer, instead of them doing their job! And good luck getting an answer to your calls from the manufacturers. Anyways, it was an overpriced nightmare for me. I do not recommend this company at all.

I have this set of Cuisinart knives and was looking to replace one I had accidentally thrown away. The handles of these knives are round as pictured in the description. However, when I received it, it was a square handle and the printing didn't match AT ALL. When I contacted Wayfair, they tried to charge me over $7 to return it. I highly recommend avoiding Wayfair at all costs as they cannot be trusted to sell authentic products.

I placed an order on Wayfair.com, and shipping was stated as “free”. After the order had been placed, I checked the invoice and charges for shipping had appeared for $500+! I tried to cancel the whole order within 10 minutes of placing the order…. For some reason, I was only able to cancel one item, and the other was not eligible to cancel? Why!?! I then emailed to have the other item canceled. Then I called the next morning to have it canceled and the lady told me that I couldn’t cancel it until I got a shipping confirmation. That’s more work and time for me and She doesn’t even know if that will work. At this point I have no Idea what to do. BUYERS BEWARE! You can’t cancel an order immediately after placing it. I would stay away from this company.

I had previous dealings with WAYFAIR and all was well, however it never fails, you will always have a nightmare. On September 12, 2021 I ordered the Jayden MDB 70.25" H x 36.25" W Chip Resistant Kids Bookcase by DaVinci and I have to say it arrived on the day it was scheduled. My son-in-law went to put it together and there was a damaged piece.

Product Bought: Anakin Espresso Cup & Saucer 2.5-Ounce, Set of 4. The cups are smaller than the image plus the quality of print is also not good. Looks like playset cups for the kids. Not useful at all. As per Indian standard cup size, these cups will pour only half of the tea/coffee. Waste of time, money, and effort. Disappointed. The worst part is Wayfair charging return shipping cost separately which is around $8, WTF. Corrupt business. It's better to buy from Amazon. Only one advice - Don't waste your money on this product.

I ordered this queen size wood bed and have been able to complete the assembly due to poor construction or a design flaw. When assembled per the instructions the legs of the headboard do not touch the floor. The holes pre-drilled (with metal, hex inserts) to accommodate the metal spine that connects the headboard and footboard - are drilled too low in the headboard. When the posts that are to be inserted under the metal spine are in place, it raises the headboard legs off the floor. It’s impossible to fix without hiring a carpenter. Wayfair will not allow the bed to be returned or provide a refund.

Horrible experience, we set up and paid for assembling. When the drivers arrived they said they were not assembling and couldn’t tell us why. They were insensitive to the confusion on their phone part. The representative on the phone was so focused on stating a refund not knowing it’s really not about the refund the inconvenience of misinformation of the company’s part. The misinformation was full assembly. Which is not true.

I ordered a slipcover for my very large sofa but it didn't fit, so I printed out the shipping label and mailed it back to Wayfair a few weeks ago, Here it is over a month later, and I still do not have my refund to what I paid for. As of today, October 2021, I have now called Wayfair Customer Service "twice" asking them where is my refund money. The CS rep told me to wait a few days and then call them again if I haven't seen the money in my bank account, Really??? This is the last time I ever order any products from Wayfair. I will stick to Amazon where I get quicker refunds for products that I have returned.

I placed an order for 3 closet systems in August $60 each. Items had been back ordered so long I called. Was told it was a weather delay. Over the past weekend the same closest brand manufacturer etc. with a different SKU at 3 times the price and refuses to honor original sale and cannot stop shipment 3 weeks in advance. I have pictures of the items being sold on their site and the invoices for review.

I ordered Sarina Bunk Bed with Drawer on the 23 July. Almost three months passed, and I did not receive my bed. Every time that I contact the call centre, I get the same response..."we log a ticket someone will come back to you." After few days I receive automatic mail that it’s on the way and "you'll receive it by the end of the week", but nothing happened. I asked for a refund. The call centre talk to me for 45 minutes and then open a ticket and said..."you will receive answer in few days..." So Careful!!! Wayfair does not always deliver. If you are the unlucky one that does not get your goods no one will help you and no refund guaranty.

I ordered a workbench. After waiting for more than a month I still haven't received anything. Not even a answer on my email that I wrote twice. Looks like this is a big scam and Facebook allows it to have their things displayed on the page.

I ordered a rug for my son’s dorm room on Sept 23 and paid expedited shipping of 54.99 to get there by Monday Sept 27th. It did not arrive on Sept 27 and I called Wayfair on Sept 28 and they mentioned it didn’t leave warehouse and didn’t know why and they were replacing on Sept 28 and estimated ship date to be Thursday Sept 30 and arrive by Friday October 1st. I called Wayfair back on October 3rd to see if I could get tracking. They were NOT able to provide any tracking on the rug ordered.

I wanted to cancel my order and they wouldn't let me. I will never buy anything from these people again. Now I have to wait until the order comes before I can send it back. Does this make any sense?

I'd like to share my experience of disservice and abuse from Wayfair's customer service. In August, I ordered a table and 8 chair dining set from Wayfair. Needless to say, the order was not handled well. I have a documented timeline of events + grievances outlined in the following letter that I wrote to their customer service: **. After doing so, I was finally contacted by somebody from their executive team, Jean **, in the month of September. Throughout this month he pleaded with me to let Wayfair make the issues right, offering me a full refund on the table as well. Despite this, the best he managed in the month of September was getting a single furniture assembly person out to my location who: 1) Took 4 hours to assemble a replacement table which had scratches on it. 2) Was unable to assemble one of the 8 chairs due to it being damaged.

I ordered a table with Wayfair. The day we received the table, I noticed that the same table was $70 cheaper. I contacted customer service and they were not willing to credit the $70. This is very disappointing and we will not be doing business with Wayfair again.

Ordered a sofa from Wayfair. First it was delayed several weeks before they eventually cancelled the order. When I called and asked about how they can promise a sofa and then continue to delay the delivery date for 3 weeks before cancelling the order they respond saying they can transfer me to the sales department and I can order another sofa. Delusional - Never ordering from them again.

Over the last 2 years, Wayfair has repeatedly caused me difficulties due to issues with the delivered products. 80% of orders delivered to me have been broken, torn, shattered and missing pieces (and I am not even talking about the quality of delivered items yet). What a disappointment. Clearly, Wayfair does not understand anything as far as customer service is concerned.

Absolutely a horrible experience shopping for anything that requires ensemble from Wayfair. I ordered the item on the 7th of the month, and the shipment got delayed several times and finally arrived ten days later. I opened the package only to found out the product was in poor condition and the parts were missing. Their customer service phone number is hidden on the website with layered automated options. I ordered a replacement for the missing pieces, and it's been three weeks now that I still don't have the complete product parts to assemble. I opened two email tickets on their website, and no one responded. Finally, almost four weeks in, I got on a call. The customer representative said there's nothing they can do about it. Extremely frustrating experience, and I will never shop again. I used to be a loyal customer but will never order from here again.

Inconsistent quality. Duplicate and/or defective items. Return policy becoming difficult to navigate as they hide behind fine print. WayFair agent will respond with installation error and point to fine print. But I can guarantee the product is faulty and they refused to provide replacement. Please avoid.

Ordered a desk. Was told it would be delivered in 10 days (never mind Amazon can do it in two). After nine they say up it was “delayed“. Told they would check with the manufacturer and call back in one day. Never called. When I called, was told the 10 day delivery was just an estimate. It would likely be 16 days. Don’t know if I’ll ever get the desk.

Been a client with Wayfair for quite some time now. Have spent thousands of dollars. When placing orders online there is a higher risk of the order being damaged or missing parts due to lack of delivery team. If you have any problems with items received and you call in to have them replaced/returned, they automatically assign you to a executive resolution team which is for troubled people. Lol… They treat you like ** and will do anything in their power to make everything more complicated. I regret ever shopping from them. I’ve spoken to a lady Ida, countless times and she’s great. The rest should be retrained.

Absolutely horrendous!!!! I ordered a bed from this company and received it in April. It is currently September. I have since received 3 new side rails for this bed because it was suppose to be a 4 drawer bed but what they sent me was a 2 drawer bed. Every side rail that they send continues to be the WRONG PIECE and I have paid $450 ($150 each time) that I have had someone come out to fix the bed yet they cannot put the other 2 drawers in because they keep sending the wrong pieces. Customer service has stopped responding to my emails so I disputed the charge with my credit card company 2 weeks ago and they awarded me the dispute.

In the beginning stages of a complete remodel, and found Wayfair to be a fair enough resource and convenient online experience, as we have now spent upwards of a 1500.00 dollars in the past months, again, that was just the DIY stuff and with the designer team now involved, we would be putting larger and more frequent orders together. Then this week happened. A large boxed item arrived with a large crease in, as if something heavy landed on it. Opened box, *surprise** damaged goods --- send in the pictures as requested and start return only to find out the customer [me], has to incur the shipping costs. A little back and forth and "nothing they can do"

Our umbrella was treated well & used infrequently. We live in Los Angeles, so it was never stressed by the weather. 6 months after purchase, the strap that holds it open broke. When we contacted them we were told we couldn't get any help or replacements because we hadn't purchased the warranty. In general I understand that, but after 6 months of minimal use? Not nearly worth what we already paid for it.

I paid Wayfair for in room delivery. They were not properly prepared to handle that job they offer and ended up leaving the item blocking the stairs in my house. I was told they could send a third man to help complete the job which was the necessary solution but then over the phone they refused to even attempt to complete the job and left me with a box I cannot move myself blocking the stairs in my house. And what's worse they offered to send people to come pick up the item to take back but refuse to send those people to complete the job I paid for and let's not forget that wayfair charges fees for returns as well.

I placed an order for $2,500 which was removed from my bank account immediately. When I went into my bank account the next day. Another $1,200 had been removed from my bank account. When I spoke to Wayfair they informed me that the first $2,500 withdrawal would be voided and replaced in 3 to 5 business days. They were not concerned that they had placed my bank account in the negative, and they intended to withdraw another $1,300 for the rest of my order. So, they withdraw money to make sure you have it when you place the order and then they withdraw additional money when they have the order ready to ship. When I spoke to the help center they said "that is just the way it is." That Wayfair cannot do anything about it. Bad customer care. If you place an order expect to be charged twice for the order and allow them to hold onto your money for a week.

Wanted to cancel an order that just placed 5 hours back. Chat with the customer service, she replied me back copy and paste scripted text for 4 times and was unable to resolve my issue. I was told that, they will deliver and have to start the return process and pay the return fee. The order status clearly says "preparing for shipping". Will never going to use them.

Listen, please do not order from Wayfair if you are trying to have your furniture deliver in a certain time frame. They will schedule your delivery and set up a time and then continue to reschedule your delivery. It is very inconvenient. If you are not expecting your delivery until days and weeks after they said it will be there, then fine. But if you are the type of person that looks forward to your shipment when they say it will be delivered, this is not the place. Trust me. I rarely leave reviews but I wanted to leave this so no one goes through the same experience that I am going through. I had to take off work for them to tell me the same time it was supposed to arrive that it is delayed. Especially when you pay over $1,000 for your item. They also do not give any type of compensation for this.

If I could give Wayfair less than 1 star I would have. I purchased a love seat and matching couch from Wayfair with the extended warranty through Square Trade. 2 months after receiving the couches the color started to wear off. Instead of contacting Wayfair I decided to wait and not waste anyone’s time over a small area of color change. I thought to myself I have an extra warranty I will just wait to see if the couches have any other issues. Now, the couch is losing the stitching. I called Square Trade to file a claim and was advised that because the coloring is coming off, the entire warranty is voided. When I purchased the warranty it said “covers normal wear and tear in addition to Accidental damage”. Neither square trade or Wayfair are standing behind their product. We now have a couch 1 week past a year and we can’t use it. I would not recommend purchasing anything from Wayfair or Square Trade.

I moved to my new house and bought furniture on Wayfair. I been waiting for 10 days for my living room set and coffee table. They first canceled coffee table, well it's ok, but then they canceled living room set, I been laying on the floor for 10 days waiting for my furniture then the item was canceled. Now no furniture no money in hands to buy new one, I will have to wait for refund, DO NOT BUY ON WAYFAIR. Even if you see good reviews on products it will take at least 10 days or more to get it if your order was not canceled. You deal with bunch of drop shippers who doesn't own anything to sell. They can not control inventory or update it, when I purchased it says 5 in stock. Don't buy even if it says available because it is not.

Extremely rude, unprofessional & unacceptably inefficient services, policies, products. Do not go there!!! There is not a single company who charge for a return of a product that does not stand for a consumer expectation. That is a profound shame. Do not buy from them!!!

The products are ok. You get what you pay for, however after you order something you can click on an icon to cancel item. It will say cancelled but you receive the item anyway. All I get is "the warehouse does not cancel it" but the site gave you the option to cancel it. It is a lot of trouble when you order a large piece of furniture and try to cancel it 12 hours later. It will say cancelled then you get a notification it was shipped. There is no communication between the company and warehouses.

I ordered a what I thought was a big wall clock to cover my wall in my living room. It looked huge online. It came to me and it ended up being 21 inches! Horrible. It was expensive too and I was excited for it to arrive. Will never shop here again! Such horrible and false advertisement! Wayfair needs to be ashamed of themselves lying and putting false online to sell!! Won’t get my business anymore! Ever again!!!

My girlfriend bought a king size bed frame that had thin wooden supports which of course snapped the second it had to support 2 people. Called customer service and they were very nice and understanding and refunded the full price back to our account. So we thought this time we'd try a metal frame and wouldn't you know it, upon opening most of the bars were bent or snapped off. The company had to be aware of this issue as it shipped out because one of the supports was sticking out of the cardboard, bent, and they slapped some more cardboard on it and sent it to us. My girlfriend also bought a sofa at the same time as the original frame and it does its job as a sofa but it's not a sofa for fully grown adults, it's half the size of a normal sofa. Just save yourself the headache and spend the money on the expensive but good quality furniture.

I bought an L shape Desk from WayFair how ever it was damage, I spoke with Ashley claims to be a manager and she did nothing about it. The Quality was very poor. The customer service was not good at all. I will never shop Wayfair ever again. Ashley all she did was give me the run around and did not resolve anything at all. I have left her several messages and never called me back.

I bought 4 concrete Urn planters in May 2020. I kept following up to get the status and continually was told I’m sorry but there’s a delay and a date would be given. This happened 7 times in the last 4 months and then I’m told sorry the item was discontinued!! After 4 months you find this out??? The worse customer service I have ever seen. I will never ever order anything again from Wayfair. If you decide to purchase something ask them to give you a delivery date and if you don’t get it by then, cancel the order and go elsewhere. Trust me!!!!

When ordering a lot of furniture recently I placed it matching billing to shipping address, which listed my correct address - however the order placed to a building I lived in years ago an hour away. I called immediately to correct the situation and they told me that they had no way (even before it was shipped) to change the address, or make any notes to that affect. Also because the items ship from overseas they have no way to track the item until the day it's out for delivery. The only solution they had was for me to call them every single morning before delivery and ask if a label has been printed with a tracking number, at which point they STILL could not help me and said that I now had to contact FedEx with the tracking number and ask for them to help. What they didn't tell me was that FedEx had no way to redirect the items only Wayfair could do that, and that they didn't even have a way to contact the driver morning of delivery.

I had the unfortunate experience on Sunday, over the Labor Day weekend, to order a set of counter stools from Wayfair's website. The advertised price for the pair of stools was $106, plus tax, which is what I paid. The very next morning, which was the Labor Day holiday, the price dropped to $93, plus tax, and I was told it is Wayfair's policy NOT to allow retroactive price adjustments on items, even items like mine that hadn't even yet been shipped (but was in the process of being shipped). I subsequently canceled my Wayfair Professional account and will no longer be purchasing anything from their site.

For my first major Wayfair purchase I selected a vintage-style bathtub, and paid for the room-of-choice shipping. The delivery date was several weeks from purchase, and was moved back once--no problem. On the day before the promised delivery date, I drove the 6 hours to be there at the house I'm moving to, only to receive a notice--less than 24 hours out--that the delivery had been postponed due to the holiday. (I guess Labor Day was somehow a surprise or, more likely, just an excuse as the delivery had been scheduled the day AFTER.)

I was waiting 5 months for a coffee table! I moved in the meantime! I have informed them about it. They said to me it is too late for change the delivery address. Unfortunately they have sent a parcel 4 days after they have told me they can't change the delivery address. Even DHL said to me they can send it in a different address with Wayfair confirmation. They didn't do anything. They have preferred send it 3 times to the wrong address than change delivery address! What a joke! Refund? I am still waiting, almost 2 months!

I placed my order on 8/29/2021. I placed the order using multiple gift cards and my credit card for the remaining amount. On 8/30 The order went to hold status with owning the exact amount of one of the gift cards, so I contacted customer support and pointed out that it looks like they missed processing one of the cards, they confirmed it was the case and processed the card. On 8/31 the order got canceled due to lack of stock. I contacted a sales agent on 9/2 to find a similar item and they informed me it was back in stock, but 70 dollars more and they could not match the original order price. I then escalated the call twice to be told there was nothing that could be done and I would just have to buy it at the new price.

I ordered a product (a desk) that would be delivered in 2 boxes. According to Wayfair and FedEx, I was supposed to have received the boxes on Aug 26. I signed up to be notified of exceptions and delays, and waited through Friday Aug 27. On Aug 27, at 7pm, I called FedEx and was told by the rep that he had spoken with the driver, and the box would be there by 8:15pm. I waited until 9pm. I was then told the box would be there on Saturday. I asked colleagues to attend meetings on my behalf, on Saturday, because I had to wait for the box. FedEx informed me on Sat. that they would deliver on Monday.

New and Old Buyer Beware. I recently discovered Wayfair charged my account for items I properly cancelled and did not receive last year. It took me a long time to sort this out and I received no help from the Wayfair customer service dept. Luckily I could prove the item had been cancelled and I was able to grab enough screenshots from my Wayfair billing to show Wayfair where the error was and that it was an error on their side and not mine... But it took over a month of back and forth, with multiple customer service agents, with me finally including the Legal Team and any other Wayfair address I could find online to have my account actually corrected.

I purchased over $1800 worth of furniture using my debit card. The company doesn’t tell you that they put a hold on your account for the full amount and then bill you again as items are shipped and then 10 days later refund the duplicate payments. This caused my account to be overdrawn and checks to be returned for bills that I had plenty of money in my account to cover if Wayfair hadn’t double charged me. To top it off customer service hung up on me. I filed a complaint with BBB and noted hundreds of complaints for similar issues. I will NEVER purchase anything from here again.

Awful customer service. You get what you pay for! There is no reasonable way to work with their customer service staff. They just make a decision and continue repeating it to you - they don't listen - they interrupt - they speak over you - and then they'll keep you on hold hoping you hang up. And I've purchased several items from here over the years. I've read bad reviews about their customer service but never had to deal directly with them until recently. And because of that experience, I'll never shop here again. They don't value customers at all.

I ordered a sectional and it was a lot smaller than I anticipated it. It looked really cheap, but...you get what you pay for right. So I decided to return the item. I was charged $160 to return the item. OK, so Wayfair is not a large company like Amazon. I have to pay the return cost, I get it. So...I've been trying to return this item now for the past 3 weeks. Wayfair works with 2-star non-reputable shipping companies. They have scheduled pick-up times and DNS repeatedly. Wayfair is asking me to attempt shipping with this come one more time before they will refund me the shipping cost so that I can find a reputable shipping company. This has been an awful experience.

1st off I ordered a bed. When we received it it was damaged in the upholstery. I called to let them know and we shipped it back. Did not mention they were charging a shipping fee which is not right! The bed was damaged and I shouldn't have to pay for any of it. 2nd we ordered a sink. Well the sink gets here the delivery guy opens it up and the sink is broke in half. Now they charged us 194.00 to send it back. Again NOT MY FAULT. I will never recommended or buy from them and I will have the charges disputed!

I bought a dining room table and chair set through Wayfair. The first table that was shipped to me had scratch and bruise marks all across one side. Naturally I was not going to accept this so I went through Wayfair customer service to consider options. The only option was to get a replacement and wait yet another week for it to arrive. They wound up stiffing me with the responsibility of disposing of the other table. I was offered no discounts or other incentives at this time to continue purchasing from them in the future. I asked to speak to a manager and it took her nearly a week to get back to me, since I wasn't able to answer that one call I was lost forever back at the bottom of the queue waiting for her all over again.

We purchased a recliner from Wayfair. Last week we received an email saying 1 of 2 boxes was out for delivery that day (Friday). It was shipped from GA and we live in MA. The other box was still in GA. Late Friday night we get another email now saying the package will be delivered on Sunday. No package came Sunday. We did get it Tuesday. 1 package or 2. Still waiting on the 2nd package. Which is half of the recliner. Not sure why they wouldn't ship these packages together and you track the items and 1 package is still in GA while the other is already delivered to MA. I guess half a chair is better than no chair? Maybe not....

I ordered a corner desk from Wayfair in early August, but what they shipped me was not what I ordered, instead I received a flat black table. I called them to complain and they said they were sending a replacement. When the "replacement" arrived it was another flat black table that I did not order. I called Wayfair again and they said the corner desk that I actually ordered was out of stock until October. I told them I would wait until October for my order. They promised me that they would put a note on the order telling the warehouse to double check before shipping that the package they were shipping matched the order description and discounted me 10% of the original order price.

Unresponsive company. I ordered a sofa on August 2ed and received it on August 12th but there was no legs in the package. I called the customer service regarding the missing pieces and they didn't accept to sent the missing pieces with express or priority shipping service as I told them I ordered this sofa for a specific event and this is their fault and they have to fixed it as soon as possible. I received an email regarding shipping the legs the same day, that was not true.

Bought a hammock for my son's new home in the spring of 2019. Last year at the end of September while visiting his home, I fell asleep on the hammock. I decided to take a nap on the hammock. As I started dozing off, I heard the noise of fabric tearing. The noise continued and I felt my feet slipping sideways to the ground. The time elapsed couldn't have been more than a second as I had no time to really figure out what was happening. I found myself on the ground and bottom frame of the hammock, on my back, with my feet tangled in the partially ripped sling. I called for help but it immediately tore further. I smashed my head on the frame. OUCH! The next day, not feeling well, I contacted the nurse on call at my insurance company. I was directed to immediately proceed to the nearest hospital emergency room. I was found to have a concussion and was put on the protocols regarding this specific injury.

Ordered 4 extra large metal hangers (Or I thought). The description stated "Pack Size (4). I received ONE. Customer Service ADMITTED the description was misleading and it would be corrected (it hasn't). C.S. suggested that since she wasn't 'authorized' to send me 3 more, to return it. Wayfair sent me a FedEx return label and refunded my credit card $9.25! How about that! The ONE hanger was $21.95 and they charged me $12.70 to take it back! Very dishonest company to deal with!

I have bought furniture in Wayfair, and I had never had a bad experience until I bought a desk, they sent me three tables by mistake, I finally placed a new order with a different desk whose status was never updated. Always showing preparing for shipping, customer service He provided different information every time I called. Wayfair is not liable for mistakes and customer service cannot solve anything, client support limits to say "I am sorry", shipments are delayed and there is no responsibility on the part of the company after receiving an order. I have furnished my new home buying from other competitor vendors with no problems and much better customer service and client support.

Wayfair has excellent customer service. They will bend over backward to make you happy. I was outfitting a brand new home in an area where there is no shopping and nobody to deliver appliances or furniture. I ordered rugs, living room set, bedroom set, dining room set and lots of other misc smaller things. The rugs were not as described at all on the website, but when the rugs were delivered, the outside wrapper had an accurate description. Sent them back because website said they were gray/ivory, but they were black/ivory.

Don't buy anything from these **, I bought something from them and tried to cancel it 30 minutes later and they refused to cancel, sent it to my house and are now trying to get me to pay the return on an item I didn't want.

Accidentally ordered something on my cellphone. IMMEDIATELY hit "Cancel", nothing happened, hit "Cancel" again, nothing happened. Wrote an email with detailed information and Order #, ignored. A few days later, receive a notice that item is shipping. I call and am told basically "too bad, cancellation isn't guaranteed". So this bedframe is shipped ALL THE WAY FROM OHIO TO FLORIDA, for no reason. Not only am I having to pay return label fees and take time out of my busy schedule to drive it to a FedEx location, but that is just a horribly lazy and irresponsible wasted of transportation, labor, packaging, pollution, etc. What a horrible company. Never again.

Don’t don’t don’t even think about buying this and I’m questioning every other vanity with the same top. I got the white vanity and it’s has gray streaks which is nice but there is a huge area that is all white...not a speck of gray. Wayfair gave me a discount. When my contractor finally got it in last week...I started using it and now everywhere I put something wet...like a cup or retainer holder, I noticed today it’s all stained. There are marks of the item on the top that I cannot get off. When I called to complain and ask the top be replaced... She said since I sealed it (which I was told to) there is nothing they can do. So I paid $1400 for the vanity and will have to replace the top. I am done with Wayfair... I just also had an issue with a sleep sofa.

WAYFAIR!! I love the affair we’ve maintained!! Your app is super easy to shop with, and your customer service is phenomenal!!!! I have been blown away by the way you have handled a couple of shipments I ordered lightly. All the products are super great quality! But what really impressed me was the remedy you provided when an order was not tracking from UPS. Not only did you send me a 2nd shipment of the item I ordered, but when I ordered patio furniture and two pieces were damaged ~~ you immediately sent the replacement parts! AND you actually sent more parts than I needed! I appreciate your generosity so much! When I discovered that I had an extra shipment I called and your customer service was so lovely about making things right. You told me to go ahead and keep the second shipment for all of the trouble I had when I placed an order in April that was out of stock. WOW!!