Wayfair Reviews

Ordered shutters after being led to believe if I agreed to receive emails from Wayfair I would receive 10% off my order. Once my order was finalized, no 10% deduction. I contacted company 10 minutes later, refused to cancel order. Scam artists, dishonest business, beware!

When I first received my shed the very last box had badly damaged main parts in it. I called. The one set of pieces they had no problem. But 4 of the panels had dents in them. They were smaller dents but I paid for a new shed. They guy was like, "Well it ain't that bad. I said, "I don't care. I want new panels." Anyhow yesterday the new box came. I was surprised it was the a whole brand new second box instead of just panels. Anyhow I started assembling the shed. All I put together was the frame. It was garbage. The screws weren't even staying in the cheap thin metal frame to hold it together. Then when I saw it had cheap plastic pieces holding the corners of the frame together I stopped assembly. The corners are one the most important parts that hold shed together.

If I could give this company 0 stars I would! I placed an order for a mattress & box a few months ago, placing the order & the delivery went smoothly but when it came time to returning the box, that's when the nightmare began. I returned the box because I no longer needed it so I placed a request to have it returned. When you place the request, they're supposed to contact you with pickup arrangements, etc. A week went by and no one contacted me, I then called but was sent to VM. A few days later I decided to chat with an agent & explained the situation; she informed me that I had 2 options, I could either keep the mattress (she had to get approval on that first), or I could request a pickup time. I chose the 1st option, she then confirmed that she was able to get approval and that I would be getting a refund soon and that everything had been documented, okay cool.

Very disappointed in the policy changes from Wayfair. I purchased a sideboard. It took 9 hours to put together and no matter how we tried we could not get the drawers and cabinet doors to line up properly. Called Wayfair for a resolution and was told to take it apart and send it back. It arrived in a long flat box that was packaged by the seller. No way anyone could repackage it the way it came. According to the customer service rep I could find more boxes and package it, then I could tell them how many boxes I had and they would send return lablels. Mind you, this was so they could send me another one! NO REFUND. I have shopped Wayfair in the past and never had this issue. I will NOT shop at Wayfair again. Also, when I asked to speak to a supervisor the rep said the supervisor would just tell me the same thing and when I insisted she put me on hold and then hung up.

Worst company ever and worst customer care service.. I bought a sectional sofa during a sale but my order got backordered for 1 month. Then suddenly got cancelled from Wayfair.. And in the end I didn't get my order as well as I got the refund after deducting the tax which is 100$.. So basically I paid 100$ for nothing..

I was redoing my kitchen so sometimes I would buy something and when I got it, it didn’t work. After receiving cabinet knobs I changed my mind from nickel to bronze. I asked to return to rebuy the bronze. It was 43 days and their policy was 30 days. I asked if there could be an exception made because I was rebuying in a different. They refused. I even asked for a manager and they refused. I told them to look at my account. I have bought thousands of dollars worth of merchandise over the years but that changed nothing. I will never do business with them again.

Assembly that I paid for was a no show. When I called they said the appointment had been rescheduled. Nobody texted me or phoned me to advise of that. Customer service put me on hold to speak to a supervisor then the phone went dead and nobody called me back. I came home early today from work specifically to be here for the assembly. Very poor customer service. They had my phone number and should have called me. My appt was for today at 4:30 with Carolos and now it says tomorrow at 9 am with Matt. Very disappointed whoever changed the appointment with no notice.

Don’t ever ever buy from Wayfair. We bought a couch for them, less than two years later it was broken. We bought two armchairs from them, less than a year later they broke. We bought a dining room table recently, and that will be our last purchase. Less than 12 hours after we purchased our table, we noticed that they had dropped the price significantly. They would not honor the price, They would not cancel my item and let me re-order, and the customer sales representative wouldn’t even tell me her name. Don’t ever ever buy from Wayfair. Their sister companies include Joss and Main and Birch Lane. Save yourself the headache.

Be wary of Wayfair sales. Wayfair posted a shed with windows on sale. I ordered on and paid for it. They canceled my order with no explanation. I called them and they said that they oversold the item and it was on backorder indefinitely. I then spoke to their sales staff who told me that they had 70 of them in stock. They then passed me around to several managers who all claimed to be a top supervisor, each of them with a different story and all were full of lies. I looked up the senior people on their website and I asked to speak to each one of them. The Manager said that she did not have any of their numbers. They refused to honour the price and they finally hung up the phone. Beware of these people. Check their reviews. I can provide names if anyone is interested.

I am a new customer and have ordered 4 things in the past 2 weeks. I have received 2 of the 4 with 1 of them not shipped and 1 not even processed yet. Wayfair is advertising delivery dates that apparently they have no way of honoring. If you are ordering something that you will be needing in a timely manner, I wouldn't buy it here and expect it to be delivered by dates they have listed.

I bought this recliner, from beginning I has been trying to return because you can not do the 3 position. The first time they returned 50 dollars and second time I opened a claim. The solution is replacement or return only 20 % all money. The same thing for all. I don’t recommend this app.

Bought a children's bed in Aug 2023 and then in May 2024 the bed while laying on it randomly the frame completely splintered and cracked! Wayfair doesn't care even though a safety issue. Child and parent went flying and could've been hurt badly. Wayfair will not credit or refund and in addition they take no responsibility for safety issues with this children's bed. The bed and shelf with it was $1000 and now is in the trash.

I bought a bed, boxsprings, and mattress as well as bedding. The bed was missing multiple screws. Once a symbol in the mattress was placed, and I sat on the mattress I sunk all the way down to the metal frame. Trying to return the mattress somehow I’m responsible to get a giant mattress, deflated and crammed back in the box and it came in and then find a way to have it delivered to the FedEx store. It’s a scam and they offered me $20. Just mattress. Terrible quality.

Do not purchase anything through Wayfair. I purchased two ceiling fans for over $300 each with a manufacturer lifetime warranty in May of 2021. A week ago (in May of 2024) one of them stopped working. I called Wayfair about the issue to act on the lifetime warranty to get a replacement fan, and they gave me the phone number and web address of the supplier. The supplier phone number provided to me by Wayfair was a non-working number. When I visited the supplier website, I saw the company address was based in China—not a good sign. I filled out the email contact form on the supplier website and received no response. Meanwhile I was told that Wayfair was also trying to contact the supplier.

Make sure you compare prices with other sites because Wayfair listed an item I bought for $249.99 and had it on sale for 169.99. It sells at Amazon and Walmart for $99.00. My own fault but it will not happen again.

I ordered a pair of lamps at a reasonable price... That's where it ended. Was given a delivery estimate date and told I did not even need to be home for delivery. Soon after received a much later date. Was not happy but decided to let it slide. The delivery company came way early. I was not home. They left with my parcel leaving me a slip saying I had to reschedule so I called them asking why it was not left as Wayfair said I didn't need to be home... Their response was they were not aware of this and said they could try again tomorrow giving me a 12 hour window and if driver ran late it might run over to the next day and reminded someone had to be there...

Wayfair is a retailer that regularly engages is deceptive advertising. Wayfair shamelessly lies about pricing and puts "sale" and "deal" stickers over products where there is absolutely no discount being offered off their regular, everyday selling price. Wayfair takes to new heights the timeless scam of crossing out a supposed "regular price" to suggest you are getting a "deal." Example: a Cuisinart coffee maker that sells everywhere (including Wayfair) for $99.95. Wayfair currently has a "memorial day deal" sticker over their product listing for this product, implying you are getting a better price during the Memorial day weekend. They also imply with the crossed out price of $185 a ridiculously high "regular" price for the product. Wow- what a deal, right? Wrong. Numerous retailers currently have the same product priced at $99.95 -- and none of them are claiming their price is a "memorial day deal."

They canceled my order! Even after all my info verification! No wonder Amazon is replacing them! They offer discount codes but don't apply it by canceling order and refusing to make it right for customers! Extremely Incompetent. SHAME ON YOU!

I helped my daughter find some floor tile as she is remodeling her kitchen. Wayfair would not let her order a sample tile so she had to order entire box. A few weeks later she went to order the tile and it was out of stock with no date of return. She waited as long as she could and contractor needed material so she "settled" and bought locally. Went she went to return "sample case" they said she was passed 60 days and they couldn't "override return policy". It was Mayfair's fault! Terrible customer service. I donated the tile to thrift store and cancelled my Wayfair account. BEWARE.

DO NOT buy anything from this sketchy shady, bait and switch company. Purchased entertainment center item. Said it would be installed upon arrival. First shipment comes. Team is ready to install however items are all broken up. They have to box up and take away and agree to send another shipment asap. Other items arrive undamaged and now they tell us this item does not qualify for assembly. Not willing to do anything for us either. Never again. Just bought new home and we need lots of items. I would work with them again if they were giving items for free!

I purchased a lift chair for my husband. When Wayfair send me his chair I was missing the right arm. I reached out to them. They promptly sent me the right arm. My other problem with the his chair it was leaning to the right. Again they made this right by sending me the bottom.

Orders a vanity which I can't really review because Wayfair delivery is horrible. We have now waited two times for delivery. Horrible communication and customer service. May have to just cancel and buy some place else.

I ordered a pantry from Wayfair around $600 that came late (so I wasn't expecting it), the package was destroyed and it was left in the rain. I was assured that I would either have a refund if it ended up being damaged or someone would come to my house to get it and assemble a new one. I got it together and many outward facing pieces are damaged. I have contacted them and opened tickets over half a dozen times. They have ignored all of them and say my only recourse is to disassemble (it took 14 hours to set up) and ship back to get a new one and assemble on my own again (if you're counting that's at least another 35 hours of work plus obtaining packaging for a 600lb item). That was not okay or what they promised. So after 6 open and ignored tickets they told me it is outside of the return window and that I can sell it on Marketplace to try to re-coup my money. I am furious.

Borderline fraudulent company. They failed to ship an item so I asked that they cancel it. They refused indicating that since a shipping number was created I'd have to wait for it to ship to me then pay to ship it back and they would deduct a substantial amount of money for that shipping, which they'd yet to do. So they hasn't shipped it but I still have to pay for shipping it both ways.

I have been a customer of Wayfair for a long time... That being said in the last 7 months I have just had negative experiences. I ordered a bed in December that was then placed on backorder. I opened up three different cases regarding this bed and the issues were never resolved. (But that bed consistently said it was in stock, but my order was never filled.) Fast forward to now, I order a new bed (again). I updated my address at checkout, and it shipped to the wrong address (20 hours from me at our old address, how the address changed I'm unsure, it happens I wasn't upset by this).

Worst experience buying a trundle bed from Wayfair. They delivered the bed with missing parts. And when I call them for replacements parts, they miss delivering more parts. This cycle goes on and 2 months later I still do not have all the parts. I can’t even return as they won’t take it back without packaging. My kids have been sleeping with no beds for 2 months now.

I ordered a set sheets in blush color. I received sand so I exchanged it. Then, I received the wrong color (sand) again! I chatted with them and they said it might be out of stock! I simply canceled the order and will order something else. I hope they will meet my needs next time. The quality of products seems really good,

I have recently experienced fiberglass contamination from a memory foam mattress and went through hell to have my home remediated. Upon buying a new mattress that was fiberglass free, I also bought an upholstered bed frame from Wayfair. A couple of months later, we noticed fiberglass shards again and called the remediation company and yes, the frame had FG.

I was on the phone yesterday speaking to seven CSR agents and 2 supervisors trying to return and refunded on a futon mattress (Kodiak Company) that was defective. Not one of people could give me any concrete answers on how this futon will be picked up or how it was going to picked up. All I have received was the runaround in this matter. I have no communication with this company to rectified this. I am disputing this with my credit card company.

If I hadn't just wasted an hour and fifteen minutes chatting with customer service, only to have the person I was talking to disconnect and a new person come into the chat who needed everything to be re-explained, I'd have the energy and time to write a more thorough review. If you want a very tall and heavy package left on the top of your steep, shallow front steps, leaning against your small door frame, ready to fall over onto someone on the sidewalk, in a neighborhood with a lot of package theft, with no warning, on a different day from the one they said it would be delivered on, then...Order from Wayfair! And if you want to try to talk to their customer service people about it and waste half your day doing it, even better! Or you could just order from another company.

I ordered something from Wayfair. I ordered the wrong thing. I had to pay $85 out of my money and return shipping. Was told I would get my money back in 3 to 5 days. They have yet to send me my money back and I am very upset with Wayfair. As far as their return policy I should get my $85 back for as long as I've had to wait for my money.

Poor customer service and not clear on what you are purchasing. I ordered a 4ft by 18ft round Intex pool so l thought, turns out the small print said it was a different size so l immediately contacted them to start the cancellation process less than an hour after l ordered it. First off it seemed like they took their sweet'ol time figuring things out then they said they said my cancellation request was submitted (remind you this was less than an hour after l purchased this product).

Ordering product was easy, they took their money out before product was delivered and when product was delivered was damaged. Got email saying replacement would be May 18th, no call from them say anything. Called them and after 4 phone calls they said was on back order until Nov 2024 maybe. Who wants summer furn. in Nov. then told me it would take 3 to 5 days to give me money back but they took theirs that day I ordered. I would not do buy with a company like Wayfair again.

I really used to enjoy shopping at Wayfair, but I have found in this time of consumers tightening their/our budgets, Wayfair is clueless. The items I have had in my lists seem to "magically" get their prices jacked up. Especially, items out of stock of which I have asked to be notified when they are back in. It seems as though Wayfair wants to punish their customers for waiting and waiting for items and/or sizes to come back in to stock. They should be appreciative that we are so patient. So, I have begun searching other websites for what I want.

Wayfair customer support has been horrendous. We purchased a blue rug from Wayfair that bleeds on the floor when damp. We contacted customer support to have the product returned due to the defect. The rep said, "Okay, no problem." The return label never arrived in my email. Contacted customer support again, and they marked the rug for return and sent the return label, BUT he charged a shipping fee of $5.19 without any conversation--sneaky. This is a bad product. Why should I being charged for shipping on an item that is being returned due to a defect? WayUnfair does not get my recommendation.

Ordered a sofa and decided to cancel it and they charged $200 to cancel. This is a crooked company!!! Beware!! Do not order and they have terrible merchandise!!! They are terrible in working with their customers and love to take advantage of people!!

I just purchased a 2200.00 dining set for the sale price of 600.00... the following day our 600.00 was returned due to an internal error i was told....but along with that we received an ad for the exact same set for 2000.00. This is a classic case of bait and switch (fraud).... When asked for their legal department phone number or the full name of the person I was dealing with they replied they were not allowed to provide this information.... They told me also that they don't have a legal department and that they have the right to cancel any order during processing, but if the money was accepted then the process is over right. How this type of illegal practice is allowed I don't know but obviously they feel above the law....Trying to get a legal representative is almost impossible as it reverts you back to customer service whom I was referring to at the start... Be cautious of purchasing here...

I bought a chair that was not accurately described. Wayfair will not refund the full amount, and requires $30 to return the item. I just wasted 30 minutes putting it together, another 30 minutes with customer service, and now I have a chair I cannot use because the seat is too small, and it's too tall to roll under my desk.

Do not rely on Wayfair pro services. Do not buy something you can’t move or use on your own. I have a gazebo that has yet to be installed because they’ve rescheduled three times due to no available pro services. I told them just schedule me when you know someone’s available and they said they can’t do that because pros work off their own personal schedules so all they can do is request a pro and hope one picks up the job. I never would have purchased if I’d known about their ineffectual services because I'm unable to build this on my own. To think I fretted on spending the money and now it’s just sitting there in boxes.

My family was told Wayfair was a good place to buy from and that they help you when you have problems. In our experience that was not the case. They push you pass your 30 day window as they call it for returns or they send you the wrong parts for the items you need parts to. Their customer service department can’t get their heads out their butts to help you fully and just give you the run around. We spent over 900 dollars with them for them to treat us like ooo we don’t care. We have gone back and forth this company many times and had to jump through hoops to try to get things done.

Hi Team, I have serious feedback about the delivery of heavy items, please double confirm it's getting delivered to the right place, I am talking in reference to my recent order (#**) since it was delivered on Friday and we can't have it out in front of someone else house we decided to pick it. During this, my wife's right shoulder got injured and she is suffering that pain. I am seriously disappointed with this. This should not happen to us or anyone else for that matter.

Literally everything I've bought from them has fallen apart within 1 year. Horrible quality! I'd purchased a dining room table and the stain came off it all along the edges, 2 beds that literally broke, and a bureau which chipped and paint came off. All look like garbage within 1 year with no explanation.

I ordered a Recliner from Wayfair on 5-5-2024 & was told it was Delivered on Wednesday 5-8-2024. The driver Delivered it to the Wrong side of the Apartment Complex, and one of our Maintenance Men brought it to my Apartment on a Dolly!! Delivery Driver’s NEED TO PAY ATTENTION to Addresses!! That being said, I’m now Skeptical to Order anything else!!!

I Ordered Sunbrella Cushions from Wayfair. Their Supplier sent me the wrong size (by almost 2 feet in length). I contacted customer service via email-with NO response of resolution. I Called Customer Service and a ticket was put in and was told a Manager would call to resolve within 24 hours. 2 days later I called, as I received No Response. They wanted me to Pay almost $15 and drive to a Fed Ex Shipping station to return them-over 1/2 hour away. When I spoke to the manager, JOSEPH, finally I was told that I could ONLY refund them and they would NOT arrange to have the Correct ones that I ordered and PAID for shipped to me.

Ok I ordered a recliner and paid with 2 different cards. They kept saying order on hold. I kept calling every day. They kept saying they have a problem with one of the cards. There was nothing wrong with my cards so someone finally call me and got it right. Then they say after my payment oh the recliner is out of stock. It’s gonna be another week. So why didn’t they tell me that before so I could order something else. Somebody don’t know what they are doing. Anyway I hope it’s worth the wait.

I ordered a 20 x 30 wall art piece. It was to be delivered to my apartment at which point I would sign for it. The FedEx driver dropped it off at the front door and let a stranger sign for it and I have not seen the order since. I advised Wayfair and they took a week to investigate this issue. They asked me to call back on Friday. I called back and they had no information. They offered to resend my art. I’m not going to take that chance again.

This review is of the customer service received by Wayfair Resolution Department and the CEO Mr. Shah. I purchased 3 dresser on April 8th, after receiving 2 of the dressers and I packaging I discovered one was damaged as it was pressed wood and the corners had been crushed. I decided after seeing the quality to return all three and contacted the company to initiate the return. I interacted with Jamil S. In their resolution department and he processed the return for the 2 unopened dressers and sent the return label as well as set up the pick up by FedEx. After initially not being picked up on the schedule schedules day of April 15th FedEx did pick up on April 16th. With The damaged dresser I was required to send in multiple pictures and after confirming the damage Wayfair then required me to pack it all up and return, again Jamil handled the return and pick up.

I must get 20 different notices on my phone every day. I unsubscribed from email, they still keep coming? I called customer service and was told there is nothing they can do? My advice for people is never give them your email because they will blow up your phone daily and offer no help to stop it!

I've made a large purchase with Wayfair over the phone. All of the items arrived as scheduled with the exception of a $1,500, all in one kitchenette. It has now been nearly a month where they said that it was delivered although my ring camera shows that the truck pulled up did not deliver it and left. I have made repeated phone calls to Wayfair and submitted multiple tickets all with no reply. Judging from the 90% of 1 star reviews out of 6,300, this one too shall fall on deaf ears.

I'm very disappointed in the way that they keep hammering me with emails LONG after I've requested that they unsubscribe me. I purchased a few things, spent several hundred dollars and left quite happy with what I purchased...however...since that time it has been non-stop emails and even phone calls from them!! I cannot stress enough how that changes the way I feel about a company. I will never -- and I DO mean never!! -- do business with them again! Leave me alone!

I ordered a queen-size bed frame from Wayfair on May 2, 2024, it was supposed to arrive May 3rd.., it did not arrive, then I tracked it and a FedEx said Schedule to be delivered the 4th, nothing happens, the 5th nothing. The 6 of May I called Wayfair to cancel and I still have not received the bed frame and they won’t let me cancel... No they said, if I cancel I have to pay the return shipment... this is insane! I hope I get this stupid frame tomorrow... May 7th.

While I love the item I purchased, their price matching policy is horrible! I received my purchase one business day ago. It went on sale today, at a SIGNIFICANTLY lower price. I contacted Wayfair to refund me the difference and they refused. It wasn’t like I made this purchase a month ago - I received it ONE BUSINESS DAY ago. I will never purchase from them again! Shop elsewhere.

STAY FAR AWAY FROM WAYFAIR!! I bought a 3 piece furniture set in mid-February, and it was supposed to be delivered by February 28th. A month later, I got the couch and the chair. Apparently, the loveseat was lost and then back-ordered. Less than 24 hours after receiving the couch and chair, the lights went out on the couch and they wouldn't turn off on the chair. Shortly after that, the chair stopped reclining. I called Wayfair and they gave me a discount (aka partial refund) because of the lights only, and told me that they would send out a technician to fix the chair. I said that was all fine and I wanted to keep my furniture. My loveseat was finally delivered in mid April (2 months later). The same day the technician came out to fix my chair. He took it apart and said the switch was bad and he needed to order a replacement switch because he did not have one in his van and I would be contacted in 3 days to schedule him to come back out.

I purchased two fans from them and bought a protection plan for 3 years. I bought it on May 3 and received the fans after that date. I just checked on something else on Wayfair and noticed I had the warranty. The fans stopped working last year. I tried to file a claim and they said it expired from the order date (why would I want a warranty for a product that is not in my possession). Of course instead of starting the warranty from when I received it, they said it was when I ordered it on May 3rd. Not when I received it, be aware.

They have variable pricing structure and don't offer price adjustments when the pricing improves. This is a recent policy change that they did not publicly speak about. Don't shop at a business that does this.

Absolutely never buy Wayfair prospects again. Their website is cheating customers. You order something and get something. They never admit their fault. Terrible experience with Wayfair. I ordered three seats swing as per website and received two seats swing. Wayfair never admitted their fault. Not willing to solve issue

Ordered 2 curtain rods of different lengths on one order. Order shipped with one tracking number, and was delivered. Problem is only one curtain rod was in the box. I have spend the last 4 days trying to get someone to understand that. They keep telling me to contact them in 3 days in case the missing items gets delivered. Today they said 4 days. I keep telling them it is not a delivery issue, but a packaging issue, but they still refuse to resolve with either a refund or reorder. Incompetent systems and/or people, and the lie about when to contact them is aggravating.

I purchased a specific pantry product and assembled carefully over. Several weeks. I have one issue when I initially assembled of one of the pieces breaking, they sent me a replacement part. It took an extra week to get that part because they were not upfront about the shipping time when I spoke to the representative. I purchased this item in October 2023, less than six months later the item is starting to come apart in the back. The furniture itself is made of MDF wood, but the backing is an extremely flimsy piece and completely came out of the slot. Because of the numerous steps to put this together, I am not going to take the whole thing apart and reassemble.

The customer service is no help at all. I ordered 9 items that totaled to almost $5,000. I ordered 3 of the same upholstered Sofa. I ordered everything on January 9th. It was expected to come at the end of February. The sofas never arrived. Wayfair reordered it and it was set to come March 8th. Only 2/3 of the Sofas arrived. I talked to customer service and they told me they’re reordering it again. Then they tell me to expect my delivery in May. And if I don’t want it by then I can always donate it. But they won’t give me back my money. Then I get another email that says it was reordered again. The expected delivery is JUNE 30th!! Don’t order from WAYFAIR!

Wayfair is without question the worst company that I have had the misfortune to deal with. Bought mattress on 30/03/24, delivered 02/04/24, tried returning it since13/04/24 through website and customer service but to date still no collection. If you are thinking of using this company I would strongly advice you to use a different company.

I have purchased quite a few things from Wayfair over the years, I will not be purchasing anything else from them. My most recent order wasn't shipped out yet four weeks after placing the order. I called multiple times only to be told it will be going out "the next day". It never did. The last time I called they reached out to the shipper and couldn't get anyone to answer the phone. I cancelled the order. I was promised a full refund in 3-5 days. It's been six days and still no refund! I will have to dispute the purchase with PayPal. I am done with Wayfair!

I purchased Montebello Iron 84" Tall Garden Arbor. Missing in the order was one of the arch pieces--two male pieces were sent for one side of the arch instead of a male and female, so the two pieces could not be put together and, therefore, the arbor could not be assembled. Because we didn't open the package until a couple of weeks after the return date, Wayfair would not do anything about providing the missing piece or accept a return. They gave me the phone number to the supplier, who told me that because it was purchased via Wayfair, they do not provide any customer resolution. I called Wayfair, who reiterated that because it was beyond the 30 day return period they could do nothing to help me. CUSTOMER BEWARE!

Ordered a dining room table from Wayfair. Items said free shipping. Was contacted by 3rd party shipping service final mile for scheduling delivery. Contacted them back to change time of delivery to afternoon. No problem. Day before delivery get notification that coming next morning. Called back. Was told though that was time and date. They would not deliver in the time frame that I needed. Only on their day and time. I Can't have someone there that time. Cancelled order. Customer service was a joke. "Oh we're so sorry But you have to pay to return item." So now I can't get delivered and have to pay to send back and didn't receive the set. Do yourself a favor. Buy local. You will get what you pay for.

They missed delivery windows twice on two separate orders by weeks and refused to cancel on second one. Very poor customer service, also. Their only remedy was to ship it back at my own expense. This was after spending about $8,000 with them.

I am a loyal customer and have bought from WF for years. Very satisfied with their products and service. However, as a decorator and one of their 'pro' customers their services have dropped off substantially (sorry, Kelly). I have received wrong items several times in the last year. The on-line descriptions or pictures are just wrong and when you ask for return or exchange they fight with you on color match or quality, make you jump through hoops with multiple picture requests, and they only correspond through emails only so no direct contact to get things resolved and then want you to pay for the shipping cost on return.

I hardly write any review—maybe 2-3 times in my 30 years of life. I order two vanity sink to complete my business Construction and get ready for my business grand opening. The items estimated delivery date was 4/9-10. 4/21 I checked and the items still on preparing for shipping. No delay notice, no update, nothing. Investigations takes 8-10 days…At least let me know so the real issue eg., item out of stock, arriving late from China, so plan for the worst. Unethical. I Regret other items purchased from them. It was my First and will be last. They don’t even deserve my one star or worth my time, But potential/future customers deserves to know and take precautions when ordering for special events with this retailer. I Don’t recommend them at all.

Kristine only can do what Wayfair allows, her patience was great but however The Tech wayfair sent to our home was very unprofessional _ arrogant & disrespectful & refused to carry the boxes to our bedrooms, knowing we were disabled, we order the white glove service, which they charged us twice for the bed installation, but yet the tech they had sent made it very clear rudely that, taking boxes to the rooms is not his responsibility. Heartless! How else can you serve those who are elderly & disabled when it comes to this white glove service, something so simple, he wouldn't do. Wayfair did nothing to compensate our frustrations as disabled veterans at all, they just rescheduled us 2 days later, and told us to call them before tech arrives, and they'll tell the tech to move boxes to location. How inconvenient! We spent 1017.00 for a complete horrible and heartless experience. Shame on wayfair and this particular tech.

I am extremely disappointed with my experience with Wayfair. I ordered an outdoor furniture set in January, and it's now End of April and I still haven't received it! Despite numerous phone calls and emails, the company has failed to provide any meaningful updates or resolution….

April 14,2024 I ordered two sets of full size sheets in different colors. Both sets arrived April 18,2024. One set Coffee color arrived in size Queen not full. I attempted repeatedly to request a replacement. I was asked to send a photo. I was seeing patients in ICU so this was not feasible. I will not go into the ludicrous exchange and finally ended the session. Today April 19, 2024 I once again attempted to request a replacement or refund if the full size was unavailable. The screen to return items asked me the same questions five times even after I provided the requested photo. Did I open the package? No, the size is printed on the info card which is visible through the plastic cover. It would be a hassle but could I open the package so Wayfair could send the product back to the manufacturer for review? My response “Why, the size is printed on the card inside the sealed package”. “I cannot verify the size by feeling the fabric”.

Wayfair just screwed us out of the hot tub we ordered, which was advertised in stock, although it wasn't. You gave us promotion codes to use on the spa, reducing the cost by over $1300 for our "inconvenience". We called over 2 dozen times over 2 months, receiving a different answer each time. Our delivery date was Aug 2, so when that date came & went, we called. We were told the spa was "on the loading dock, about to ship it." We waited a few days then called again, this time we were told the hot tub would ship out in June. Called Saturday for an update, we were told we'd know by 4/16, yesterday our entire order was cancelled because Wayfair was "taking a loss." We have every call recorder, see you in court.

So this was my first order with Wayfair. I haven't even received the item and I'm already regretting ordering from them. They gave me three different delivery dates. I talked to Cheryl from customer service. She said there was nothing she could do. Terrible terrible experience.

I was all set to make my first on-line purchase at Wayfair, but I thought I would take advantage of their $25 off if I opened a credit card with their associated credit card company Flexiti. What I found out was that this company charges a huge amount of interest (39%) on any late payments, plus there are apparently "administration fees" on payment plans for folks who do not anticipate paying their full bills each month. In contrast, I am someone who always pays the full amount of my credit card bills each month, have no mortgage on my fully owned home, no debts, and a stellar credit rating. So it was a complete surprise when they would not authorize a credit card for me, giving the reason in an email, did not meet their "account opening requirements."

Ordered a pool table and was rescheduled 3 times because WE called and waited ALL DAY because a delivery was confirmed by Wayfair (proof in our email) only to find out it will be rescheduled. Never again.

If you purchase anything from them do not pay for assembly. They do not show up for appointments. They’ll refund your assembly charge but you’ll be stuck with the lost time and end up having to assemble yourself anyway. Then they’ll just blame it on the “third party” they sub out the assembly to.

Wayfair is the WORST! Ordered a sofa, in the day it was supposed to be delivered, I log on to find out it was out of stock. I received no notice, no email, nothing. But things happen so I researched again and order another sofa.... Same thing. I log in to the app to see my delivery day changed day after day. No one can provide an update, no one has information. Twice they lack communication and any kind of understanding that people base the lies around these things. I will NEVER order from them again and honestly can't believe someone like Kelly Clarkson (who I think is super awesome) would be a spokesperson for them. AWFUL!!!

Poor and unprofessional company. Never deliver on time and never truly help to resolve a problem. They do the same disgusting game when there’s a problem and just put you on hold and never come back. Worst delivery experience ever and it’s every single time and their rep always repeat the same phrase and that’s there is nothing they can do and if you get a decent one, they apologize but still do nothing to resolve an issue which defies the point of having a CS department.

I am so sorry to have to write this review. I have ordered many items from Wayfair and have never had a problem. In December of 2020 we gifted my son and his wife with a beautiful, expensive 7 piece outdoor dining set. It has now started to peel (all pieces and screws) and underneath the metal has corroded and rusted out. I talked or texted with at least 8 agents and they could not help me or wouldn’t try. All I wanted was to advise them of a problem and try to get an actual customer service phone number for the manufacturer of the set. I am sick about this and I’m not sure I will ever trust Wayfair again. The name of the set was Thibault patio set by Fleur de Living.

Do not buy an inflatable hot tub made by Bestway with a protection plan from Wayfair. If you do buy it, be prepared to replace your purchase at full cost. The protection plan is a scam. My heater/pump broke and they will not replace it. They initially offered to send someone to repair it and then said they had no one in my area that could do the work. I live in Seattle, not a small town. I have enjoyed many Wayfair products but a three-year protection should not be false advertising. Shame on them!

Purchase from Wayfair around March 4. Never received the merchandise. Now I’m having a really hard time getting my refund for 406 feet $3.45. They keep telling me that it is in a settlement status and that there’s nothing that they can do about it, like I am so fed up and leave it with them. First time ordering and this will be my last time ordering. Customer service supervisor is heartless. They do not care. It’s not their money so they don’t care. I want I’m gonna plan on taking them to court to get my money because this is absolutely ridiculous. Do not order From Wayfair. They’re horrible.

Wayfair offered assembly on their website and when I tried to purchase the assembly they told me they didn't have anyone to send it for assembly in my area. What a waste. I would not have ordered this if I didn't have Wayfair home assembly option.

I ordered a couch. I kept getting updates pushing back delivery by a week. I would inquire about it and the phone room personnel would give my lip music excuses. 3 months later it was cancelled by Wayfair. No excuse. No apology, just cancelled. I called wayfair and would get a run around. I explained why would I order anything else from them if they just drug me along charging me on my cc for 3 months and just cancel it like that. I got my money back and a 20% discount (after making enough of a stink with them that this was poor business and could have ordered elsewhere if they had just drug me along for the ride). I can't believe but they did it again. I order chairs within a couple months of the couch. Two months go by. Same scenario. I call. I get excuses. I get delivery dates pushed back weekly.

My reviews is based on the integrity of the company not the quality. I am a senior citizen and I was so looking forward to the so called "White Glove Service." This service claims they will take it out of the box and place it in the room you would like it in. I ordered 3 large items, a table, a TV entertainment piece, and a recliner chair. These items ARE large. My items are on the way and I cannot cancel. I called today just to confirm about the white glove service because I thought it was too good to be true. Guess what? It was. They said the "items were too small." A dining room table, recliner and TV stand are too small? Unbelievable! SO disappointed. Yes, that I'm not getting the service they PROMISED but more than that, just another situation where the people are not true to their word which is huge for me.

I keep ordering things from Wayfair only because I have a credit card there, not anymore, I've got a stove there and a refrigerator there both from GE, can never get it repaired, contact Wayfair. Keep getting put on hold for 30 minutes, then they give me a phone number to call that's not even opened right now, my time is precious. I have other things to do besides sit on the phone and wait for them to not fix the problem. I'm done with Wayfair.

My advice is that no one should buy from Wayfair. I bought a recliner couch. The "first" one, I noticed damage at the time of delivery. Even though the delivery men were still at my house, Wayfair said I had to pay almost $150 for the delivery men to put it back on their truck if I wanted to make an exchange for a couch that was not damaged! Three weeks later the second was finally delivered. This one didn't operate open/close properly and then broke the first day!! AGAIN I had to pay ANOTHER $150 for pickup and return if I wanted the rest of my money refunded!! NEVER BUY ANYTHING FROM WAYFAIR!!

Bought a mirror cabinet for $100, it came made of cheap fragile plastic. Contacted customer service, person A said they sent me the return label, waited for 1 week, nothing came. Contacted again, met person B, they said they couldn't do the label, told me to use my own label and send them information then they will refund. Did that and person C replied, saying item had been refunded. Asked again about the shipping and was ghosted multiple times until a few months later someone finally replied saying they couldn't refund shipping because "you chose your own return method instead of our discounted label". Even more back and forth and they finally apologized and gave me a 10% code off (only valid for 1 month) instead of any refund. Could have easily get 10% off just from subscribing to newsletter. They only cared about your money. Worst experience ever.

White glove service for a couch included it being dumped at my gate in filthy bubble wrap. They offers me 15% off for a white couch that had been dragged through the dirt!! Disgusting service. Costco white glove service is impeccable. Wayfair white glove service… my dog would do a better job.

Purchased a sofa and coffee table. Got the coffee table, also the quality for price not worth. Then when time for sofa, got 2 of 3 packages. When contacting Wayfair customer support to get assistance because on their website it showing only 2 package rather than the 3 before. I purchased on Wayfair and this rude agent told me "It shipped, if you think you missing, call Fedex and inquired." Like seriously, I need to do his job to call around and found my item where it is and ship it to my address. I have been bounce to multiple agent, and no one seem to help me. So frustrating that I was to return everything I did purchased.

I am having a terrible customer experience with Wayfair Professional. I placed a three item order on March 25th expecting to receive it by March 30th. 15 days later I still have the on hold status on my order without any explanation that makes sense. The customer support interactions where very poor and personal lacks empathy and information. I had to call them several times, keep hearing that the problem will be solved in 24 to 48 hours. They will never send updates on that. am having a very bad customer experience and do not recommend Wayfair Professional, go with Overstock instead or any other competitor.

I tried my luck with the purchase of $25 and my bank gave me a fraud alert... Not sure exactly how anyone has purchased from here.. My bank never sends fraud alerts... Let alone for such a small number, something fishy here.

Stay away from this product and I’d have to say Wayfair in general. I ordered this patio set last March and it lasted, while under a patio cover, less than 3 months. Wayfair sent out replacement tops for the table and bench and those too only lasted a few months. I’ve contacted Wayfair again and they’ve said because it’s out of the manufacturer's 90 day warranty, there’s nothing they can do. So, now I’m out almost $900 on a set that lasted only a few months. Do your business elsewhere. Amazon or even Costco will stand by their products for far more than 90 days. Pictures attached are of the second set of tops.

I ordered a table and 6 chairs from Wayfair. Table was good, but all chairs broken. Ordered a Dresser and two nightstands. Every piece came in broken. Ordered second bedroom set with a dresser and two nightstands. One nightstand came in broken. Wayfair did a return and replace or money back. BUT, only for the broken pieces. They consider each piece in the bedroom set an individual part. So now I get to keep on reordering each piece until I get lucky enough to get a full working set. Wayfair sells junk and doesn't stand behind their products. Find a different company and save yourself some grief.

Worst company I have ever encountered in my life regarding delivery and set up. If you order something that does not need assembly or you can assemble yourself that is your only and best option. We waited on a bookshelf delivery for weeks and had 4 missed deliveries because of driver incompetence before canceling all together. I don’t know where they get drivers from but they are garbage.

If I could give negative stars I would!!!! Bought three items and all three arrived damaged!!!! Getting any help with repairs is a nightmare!!! The service people they send out are horrible and change appointments at the last minute!! I have called and tried to get help but it’s becoming exhausting.

Give Wayfair a miss if you live in Canada.....there should be a disclaimer on their site that customers need to add up to a month to published delivery dates if shipping to Canada. Ordered some furniture and made plans around the delivery - allowing a week extra. Started calling customer service after 3 weeks overdue. Total waste of time on chat - inept, unhelpful and useless. Phone call got me the same level of "expertise" and an attitude about the fact that I live in Canada - major crime apparently. Supervisor was not any more help. Beware! Apparently Wayfair take no responsibility if order going to Canada and we are basically on our own - no responsibilty re inaccurate or misleading information on site. Once they have your money you can whistle.

I actually have purchased multiple products at Wayfair, and although putting items together can be difficult, overall I have found products to be of good quality. My concern is the environmental impact of this company. I have purchased Wayfair Custom Upholstery which includes custom Slipcovers. Through normal use, the slipcovers have become worn looking and need replacement, but Wayfair does not allow you to just purchase another slipcover. That means purchasing an entirely new couch and throwing this one into a landfill because they don't want to provide individual replacements of their own products? They have a link dedicated to "shopping sustainably" but this does not seem like they are following through with that message.

We ordered "110" L Shape Modern White Sofa" on Mar. 26, 2024. It's been shipped on Mar 22 and delivered after 4 days. 4 packages has been shipped and delivered. Once we open all packages noticed that there is lots of missing parts. So, we could not set up the sofa. We contacted customer service to request sending missing parts. They said that the products will be shipped on April 3 at the earliest. 2 days after this conversation, they sent an e-mail stating that it would be shipped on April 5th. They victimized us in this process and they still cannot compensate us quickly. Wayfair works with a very bad supplier and manages the process very poorly. We will never use Wayfair again. Shopping with a marketplace that is not interested in your problem is nonsense!

Wanted to order full size arcade game machine with 412 loaded games. This was on sale for 49% off. I did an online chat to inquire what games were on the system as they were not listed. They told me they had to ask the warehouse for the answer but not to worry the sale price would be locked in for 7 days. I found the manufacturer online with the listed games the next day, so I went back to Wayfair to place my order only to see the price went up $500. Upon doing another online chat they assured me that they would honor the price but I would need to place the order first and then they would issue a refund. I placed the order and they only refunded me $50. Online chat resumes. Now they tell they can no longer honor the agreed upon price. So I cancelled the order and now waiting for my refund.

Do not buy anything from Wayfair unless you're 100000% sure you're going to keep it. They messed up on three items in my order. Item #1 got delivered to the wrong address, Item #2 arrived damaged, and Item #3 sent me a completely different Item. Their chat/ and text expire within a couple of minutes if you don't respond to them right away, yet they keep you waiting for minutes on end. I've gotten timed out so many times, mind you they will time you out even after a quick 2 minutes when you're trying to comply with their demands to take pictures of the items and it starts a new chat where you have to basically explain everything all over again, even though they claim they have a chat history, and you can just pick back up where you left off - you can't. They also ask you to do unreasonable things that take up time and effort, which is incredibly frustrating as they made the mistake.

I ordered a product I could of purchased anywhere else but I needed it by a certain day and Wayfair had the right delivery date. The very day it was supposed to be delivered they stated due to logistics it would be 2 days later. That was the exact date everyone else had the delivery date as. The old bait and switch. Also their return policy puts the burden of shipping on you. Just stick with Amazon. I wish I had seen all these reviews earlier.

I ordered two beds, and I’ve been waiting and waiting, they keep changing the delivery date many times, but I keep waiting hoping that they will send my order one day, but after 2 months they sent me an email that they have to cancel my order.

I ordered a dresser from Wayfair on March 1. I also ordered professional assembly so I wouldn't need to assemble it since I'm pregnant. The dresser came, but when the assembler arrived, he told me that one of the pieces was broken. He called it in and ordered a replacement part. I waited a week or so and received the replacement part in the mail. I called Wayfair and scheduled a new service appointment. The new assembler came and told me that this replacement part was now the WRONG part. He told me to contact DaVinci, the manufacturer of the dresser.

If I could give negative stars I would! This company SUCKS! I ordered a sectional couch over $1000 and never received the shipment. I was told I could pick refund or replacement after going back and forth multiple times, just to not get either so now I am out over $1000 as a single mother! I am not happy with this company, the customer service is horrible, I can't contact anyone higher up about my problem at all. In this day and age with all the cameras I have around my residence you would think it would be easy to prove the shipment was not dropped at my address but Wayfair has no interest in me trying to prove this!

If I could give a zero rating I would - customer service is terrible. Purchased a cookware set, used one frying pan which blue coating came off on my stovetop. After an hour of cleaning, it still remains. I've been cooking for 40 years yet the "kid" at customer service tries to tell me it's because I have an induction cooktop...said he googled it and it looks like that. Oh My...I think I know what type of stove I have and it is not an induction. Offered me a 25% discount. Cookware in the trash & I'm done with Wayfair.

I've ordered many things from Wayfair - furniture, lighting, blinds... And I just had an amazing experience that prompted this review. Some painters working with my roofers lost the bolt for an outdoor light fixture I had just put up. I was SO bummed. I messaged Wayfair through their online chat on the off chance they could help, and in minutes they had mailed me a free replacement hardware kit. Amazing. Couldn't be happier! The quality of all the items I've purchased has always been great. Couldn't recommend more.

At Niraj Shah your Wayfair customer service needs better training and development. I had a $5 fraudulent charge on my account with some company in Florida that is now closed. I reported to your CSR team when I got notified 1.5 months after the bill was due. I was informed they will look into it and let me know the resolution with 30 days. It been 3 months and an additional $4 late fee has been added to my account and reported to the credit bureau for late payment past 30days.

I ordered a rug from Wayfair. It was similar to another rug that I ordered that was clearly cheaply made, but came in relatively good shape. This one came as it if had been stomped on so that the creases in the backing were actual folds, not gentle bends. It will never lie flat. They asked if I had noticed the damage before I opened the package or not. It hard to notice damage to the inside of a rug without opening the package. I contacted Wayfair and they offered me 25% off or return the item and take it to a UPS store. Do you know how difficult it is to return an 8 x 8 rug and drag it to a UPS store. I took the 25% but will not do business with Wayfair again. I recently found a rug with a certain name on Wayfair and looked on Amazon and found the same rug with a different name, but the exact same pictures in the same settings and with the same specs much cheaper. Ordered from Amazon and the rug was great. I am giving up on Wayfair.

Ordered a wall clock that was $100. The description described it as homemade artistic and marble. Couldn’t wait to get it. Was so excited. Received the item. It was so poorly made. It was literally plastic. I could’ve bought it at the local family Dollar my husband came home and even said that is terrible. Nothing we would hang our wall. I called customer service, they are allowing me to refund it but they’re keeping a partial of my money and charging me for the shipping. Never heard of this when you receive something and you’re not happy and you’re willing to return it and ask for a full refund why do they keep partial and make you pay to ship it back I will never again order from Wayfair. They can cancel my account, and the credit card that I just got will never be used again very disappointed. All they could say was, "This is our policy."

Wayfair is the worse online company. The product are not good quality and customer service is awful. I rather shop from Ikea which is known for bad quality. It's so hard to do a return when customer service is horrible.

Bought a Mobile Nesting Ergonomic Genuine Leather Executive Chair BYX2935, for $214. The seat fabric started cracking 1 year and 4 months later. When this happened, you could see that there was no leather in the chair. Also purchased 5 year warranty from Allstate, which would not cover it. Would not recommend this company to anyone.

I am LIVID. I have a Wayfair credit card. I placed 2 order in the last 2 days. I selected my Wayfair credit card for payment but they decided to charge my PayPal account. Can't speak to a live person. Nowhere in my profile can I find my PayPal information. I'm so angry!!

Wayfair is a public trading company but it bluntly cheats customer on a less than $300 purchase. I purchased a kitchen prep table in February 2024. They got it delivered to the wrong address. After I contacted them to report the problem, they wanted me to go to the police station to report theft to get a police report number. The officer who helped me on the phone stated that it was not a theft. Since I could not get the report number, wayfair said it was my problem and suck it up. No refund or replacement. Never again I or anyone in my family and circle of friends will purchase anything from wayfair ever again. What a shame!

Attempted to order from Wayfair twice using afterpay ON THE WAYFAIR APP. Wayfair refused to assist or do anything except sell their credit card. Then finally ordered the set and the price SUBSTANTIALLY dropped 2 days later. Contacted them for a price adjustment and they refused. Ask if I could return it and repurchase for the lower price and was told I can but will have to pay the shipping costs. Was planning to wayfair to purchase my furniture for my new home. Thank god I only ordered one thing. DO NOT USE WAYFAIR.

I recently purchase a bed from Wayfair, but unfortunately I this was a terrible experience. The the bed advertised by Wayfair differs from the one shipped to me. Following is why I am deeply disappointed regarding this purchase and the handling of the matter by Wayfair. 1. Despite already having paid for a handyman to remove my old bed and bring the box upstairs (as he was the person I hired to assemble the new one), I am now faced with additional expenses to hire him again to repack and bring the bed downstairs. 2. I am required to arrange my schedule to be present at home for the entire day for the pickup.

I recently bought a queen bed, only to discover upon delivery that it was in a completely different color than the one I had ordered. Upon contacting the seller, I was informed that the discrepancy arose from inaccuracies in their product images. Despite my attempts to obtain a refund, I was unsuccessful, as I was instructed to await a decision from their resolution team. This experience serves as a cautionary reminder that product photos may not always reflect the actual item, potentially leading to unexpected outcomes when making purchases. Be aware!

I PURCHASE A ITEM AND THE WRONG COLOR WAS SENT!! When I opened the box a few weeks later I found the mistake, but due to an extended illness which I EXPLAINED TO THEM, IT MEANT NOTHING, VERY INCONSIDERATE CUSTOMER SERVICE! Who would think you would have to worry about a shipment from such a "BIG" Company??? THE "Customer service agent" was abrupt and did not allow me to speak with a supervisor or anyone else to try and resolve the situation. "It just the way it is" sorry. Pathetic! Just based on that I WILL NEVER BUY FROM WAYFAIR AGAIN!! BUYERS BEWARE!!

I purchased a dresser on March 4th and received notification that it would ship within 7-10 business days. Then it turned into a month. So I canceled the order but was charged $140 for shipping to return the product to them!!! Unbelievable. Needless to say, I'll be closing my account with Wayfair as their new business scheme is not only delaying product shipments but still finding a way to charge the customer.

Why it takes a whole week for a chair to be delivered. I been waiting at home since Tuesday for them to deliver. They have changed the date again. Now it’s Saturday. I can’t keep waiting on them. I have other commitments. I will NEVER GET ANYTHING FROM WAYFAIR AGAIN. Their service is not up to a good standard. And I will not recommend this company to anyone.

I now have two “leather” double recliners that are broken. I’ve had a repair come out. He was great. But the chairs are not worth the money spent. I was promised a refund. As of now 14 days later no refund. Customer service no longer responds to me. I would not recommend Wayfair or any of the products to anyone. So very disappointing.

We ordered a shelve from Wayfair. Parts were missing from the shipment. We have been trying to get this part for over 2 months and have yet to receive. The Wayfair customer service has not been helpful in resolving this issue.

Updated on 3/27/2024: Cannot seem to get delivery of cabinets I ordered. First time delayed because it snowed, but the roads were clear. Second time said I had an invalid address, but some came to the door and waited 30 seconds. Let’s see if third time is charm. Make sure you check for damage.

This is not about a product. This is about the Customer Service or lack thereof. I called to cancel an order that had not been shipped yet, and they shipped it and then charged me for it ANYWAY, even though I cancelled it. They allowed me to cancel one but not both online; so, I called about the one that could not be cancelled online. I explained that I am disabled and can't lift or build the item. I misread the dimensions, so I had to cancel it. I WILL NEVER SHOP WAYFAIR AGAIN! IT IS AGAINST THE LAW THAT THEY TREAT DISABLED PEOPLE and ELDERLY. THIS COMPANY CHEATS PEOPLE.

Tl;dr: Wayfair has their Customer Service reps straight up lie to you, and they'll charge you for items they don't intend to send (without even letting you know).

Ordered a high boy dresser, came in damaged, was back and forth with customer services, finally sent out replacement, the legs for the new replacement dresser, one of them an inch longer than the other 3....What happened to quality control?

I would give no stars if it were available. Ordered a dog crate and was given a delivery date. The crate was located in N.J., we live in V.A. One week later I contacted Wayfair because at that point, it hadn't even been shipped. Was told to wait 10 days to see if a replacement would be sent out and/ or to submit a request for a refund. A few days later, I called to cancel my order. Refund was to be within 3-5 days. Day 5, nothing. This company cannot deliver merchandise as promised and can't seem to make good on their word. Terrible! Never, would I ever, order anything from this company again. Buyer Beware!

I ordered 4 house numbers, and charged for 4. The box only had 3. I have called 3 times in 2 weeks, assured I would get by today 3/1/24. NOTHING. Now I requested a return label & they want to charge me $28.50 to ship the 3 back I can't use because their mistake. Shop elsewhere.

Wayfair Wrongly delivered my package to someone else and charged me 350$+. Don’t shop! Better options out there. Will never buy from here again. I’ve emailed the CEO and called and email customer service and still no help. No accommodations whatsoever. I’m left with no sofa and out of 353$!

Wayfair review: My issues with Wayfair started on November 18, 2023. For me and my wife, I ordered a bookcase storage bed (Invoice # **). The product was advertised to include “White Glove Delivery.” That kind of delivery read to be not only delivery, but also full assembly. The product was shipped November 22, 2023. In the middle of the week (the following week) on November 30, 2023, I had received an automated text that an earlier morning scheduled time was updated to 2pm to 6pm, contradictory to the agreed on time I had with a representative, Jessie. I called Wayfair and first briefly spoke to a representative, Haylie (unknown spelling), however the call ended/disconnected on her end. This was very displeasing.

I purchased a pair of Asul Armchairs with Nailhead Trim at $213/chair this month. I needed a couple of chairs with some colors for the living room. This price is supposedly a highly discounted price from their retail price ($599/chair) as Wayfair claims. Their price varies between $200 to $250/chair on different day. My Experience: I opened one box and repacked back. Did not open the second box.

Rug was advertised as black. It was more like grey and black. Plus it was so cheap the white backing showed through the pile. I also had to pay fifteen dollars to ship it back. Awful company. Won't shop again.

We ordered a piece of furniture from Wayfair and received an expected delivery date of February 21, 2024, 7:30 - 11:30 am and to expect a phone call 30 minutes prior to arrival. We work from an executive suites building. One were here early to receive the delivery. We were able to track the truck online and watched as our delivery was next in line. We never received a call that they were near, but I thought it was alright since we could track their location.

I purchased a king size bed frame and headboard as well as a chair and ottoman from Wayfair. I had to replace the chair immediately. The replacement has already fallen apart and the bedframe has basically fallen apart in three places, both sides and the middle slats. The mattress is now sideways. I was told by customer service "I have never heard of this before." I would have been better going to a furniture as I am going to have to replace everything out of pocket. Lesson learned. You don't even get what you paid for at Wayfair.

I called Wayfair, and they said they would we deliver, but it would take another 2 to 3 weeks. They said it was not their policy to expedite, even when there was damage the first time.

I ordered a mirror that was scheduled to be delivered Feb 13-15 2024. On Feb 16, I checked the tracking and it was “ordered." I attempted to cancel the order, but an email arrived 20 that says the order cannot be cancel because it is a special order and being built or has already shipped. When I check the order, it still says “ordered” and expect delivery Feb 15! Zero accountability.

Purchased a recliner for my senior mother, springs starting to pop out before the year was up, tried to get assistance with the repair, Wayfair gave run around trying to claim warranty was up, when it was not. We purchased March 10th 2023 and put the complaint in January 2024. They are horrible and the products are horrible. I'm surprised Kelly Clarkson promotes this horrible company.

These two beautiful lamps are just the right size for my end tables. I will be making another purchase next week. I now have four Tiffany lamps with the new addition a chandelier to come. I am very pleased with doing business with you.

Wayfair has been nothing but a headache in turns of competency and ethics in customer service. I have contacted the BBB, The Attorney General Office as well as Consumer Affairs due to the absolute worst customer experience. It goes beyond rude. I can deal with rude but I was locked out of my account for months and wasn’t able to access statements or even make payments. They claimed to mail me letter to verify my identity of which they never sent out. Fees climbed because they would accept payment. It was a horrible cyclical mess. I contacted an advocate for Wayfair customers who also witnesses the horrrible customer care. There needs to be some accountability and some consequences for this company.

I have ordered a few times from Wayfair and find their products cheaply made! Walmart provides sturdier and better quality than Wayfair. Prices are quite high for the quality of products especially the furniture and home decor. Their return policy is terrible! You have to rebox everything including furniture, and take it to FedEx plus pay for the return shipping!!! To avoid this they offer only 20% of purchase. Will not be buying from this company in the future!

Would give 0 stars if possible. Buying from Wayfair has become a complete miss, use to be a hit or miss. Most products appear to be seconds at best. Received a $70 seat pad, with a horrible smell, wrinkled and tags missing. Customer service is horrible and after sending pictures and videos, I was told I have to pay for return shipping! I was told item received is not defective. Will be throwing away pad as it does not seem right to even donate.

Unbelievably rude, outright nasty customer service rep at Wayfair! - the item I purchased was discounted on the day I ordered it; because my card was already charged with the old price, right before the discount, I asked for the adjustment, since the item wasn't even shipped when the item went on sale - her answer, "We don't do that!" said it five times - nasty tone too! I asked for return label, "29 dollars" "return it" - her answer.

I was interested in placing an order on Wayfair website and noticed a $40 credit on first order If applying for Credit card. I was approved for credit but I couldn't use the $40 credit because it was excluded from the Brand I was interested in. A Credit not a promo code should be allowed for any purchase.

They’ll lie to you and say there’s only 1 left in stock to pressure you to buy it and they lie again and say you can get it by an estimated date leading the customer to believe they’ll have it by a certain day and the item most of the time doesn’t even get shipped by that date. You wait forever when you can just go to any other store or website and get accurate information and tracking details. Wayfair lies and misleads their customers. Do not buy from them unless you are in absolutely no rush to receive your items. Rather go to Bob's or OVERSTOCK which ships fast and is transparent.

We purchased a wood paneling. After reviewing they agreed they sent the wrong product. Throughout the entire process they made it as difficult as possible to resolve. Forcing us to wait more than a month to finish a project and costing us significant stress. It still is not resolved. NEVER AGAIN!

Horrible customer service In calling to complain about delivery and damage, her only response was, "We're not Amazon". Absolutely not accepting any responsibility. I should have looked at the reviews first.

I am a new customer to Wayfair and I won't remain a customer. I had ordered 2 barstools and they were packaged correctly. I ordered 1 more and it was an open box. No instructions, other paperwork, repackaged screws and accessories, damage to barstool, etc. I called and was offered a $54 refund to the amount I paid. I had paid $199.99. They were advertising an open box barstool for 111.17. I called Customer Service and asked for the open box price and they refused. I had also ordered a Christmas tree in January that was defective. Sent it back. Goodbye Wayfair.

Ordered a Serta chair. Good price. Cute chair. Getting the chair and the chair itself was a nightmare. Their shipper, Fed Ex (the only shipper they use) said they would deliver on a certain day. Waited all day. Nothing. Next day, received more emails from Fed Ex. They're delivering today. Waited all day. Nothing. However, KI received a late email that Fed tried to deliver the chair. No they didn't. I was right here. Also in the message, I needed for their next "window of opportunity" before they would deliver again. ??? Window of opportunity? So I called Wayfair. Their response was they don't help with things like this. I had to file a complaint with Fed Ex. I did.

I placed an order for an expensive couch on January 1st, 2024. My delivery was estimated for January 27th. I took off the day to receive the couch. By noon I called to see where the driver is and I was notified that the couch did not fit on the truck and would not be delivered when scheduled. I am upset because no one bothered to reach out and tell me this, I had to call to inquire. The delivery was rescheduled for February 2nd between 7:30am and 11:30am, I again took off my work to be here for the delivery. By 10am I called to check the status of the couch and yet again I was told that I would not be receiving my couch today, it would need to be reordered and a new delivery date established. Your company did not know where the couch was. This is frustrating enough and to feel like I had to reach out again because your company failed to communicate again. Two massive mistakes over and over with zero communication being the worst part.

Buyer beware. You do not get what you pay for. I ordered a piece of artwork. It was important to me that the art had the right hues. Unfortunately when I received it the hues were totally different. When I contacted Customer Service and uploaded a copy of the picture I received and the picture they had posted on their Website they tried to tell me that it was the exact same picture. While I would have to agree that it was the same flower the hues were all wrong. When I asked for a return shipping label they said that the item wasn’t returnable as it was a special order (even though it was shipped the very next day). I paid $88.08 for a picture that does not go with my room.

I bought an outdoor /indoor carpet and the colour looked brighter and also cheap quality in person than it appeared on the website. Which did not suit the space so I needed to return it. It is over $50 to return a $190 carpet! I thought the return policy was free if the product did not appear to be the quality or colour on the website. I won’t be buying from Wayfair in the future because the pictures on the website might not look like the product in person and then returning it is very expensive. When I buy from Amazon, I have never had trouble with returns… It’s free if I’m not happy with the product.

Most items on Wayfair can be found elsewhere under different names/skus on similar sites for FAR less than what they are selling it for. Wayfair banks on their customers not knowing how to research. Use a reverse image search on google to see if the “sale” price is actually a good price before buying! I research retailer pricing for a living and have found that Wayfair is ALWAYS the highest price for the same exact item on similar sites. They raise the price and then slap a sale label on it hoping you won’t look into it. Don’t give this company your money, they are scamming you.

I ordered floor tile when Wayfair was having a sale. It was promoted as $2.36 sq foot. I needed 3900 square feet for a new house build. I contacted Wayfair and they helped me place the order. Their site indicated 3 tiles per box and each tile was 4 sq feet. So I should order 325 boxes. I received 325 pieces of tile instead of 325 boxes. (Actually received 323 pieces, but that is not the true issue!) When I contacted Wayfair, they told me a mistake had been made in the listing and would not honor the price at $2.36 sq foot. It was actually $7.08 sq foot. In order to get all of the remaining tile I need, I would have to pay around an additional $17,000! They did offer a 35% discount on the initial purchase to offset their mistake which would equal @ $3200. That means I would pay an additional $13,800 over the agreed amount. I do not understand how a retailer cannot stand behind a verified price! Buyer beware!