Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 109 reviews and 736 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,308,422 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 1, 2023
Bought $60 sunglasses in May. They broke by July. Filled out the warranty information and sent 3 pictures. Got an email saying they need to see the problem. The arm is broken. How much more do they need to see? Horrible Customer Service! I will rethink further Toms purchases!!
Reviewed July 31, 2023
I ordered a pair of sandals from their online store. I read that the shoes run small, so I ordered the sandals a half size larger. After I received the sandals and tried them on, they were still too small (way too narrow even for my feet). When I called customer service, they said the sandals were 'final sales' and can not be returned or exchanged. So now I have a pair of shoes I will NEVER wear (not because of choice) and I'm also out $60. Toms lost a potential life customer for this matter alone. I've already blocked them as SPAM on my email account.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed June 30, 2023
I returned my shoes over 4 weeks ago. I never received my refund. I called to confirm my shoes were received and the representative confirmed they received my shoes JUNE 13. I still do not have my refund. I never wore the shoes so there should be no issue with the quality of them. The representative was not helpful and said there was nothing they could do to help me with my refund. I used to shop at Toms a lot but after this experience I probably never will and I still don’t have my money back.
Reviewed March 13, 2023
I found a cute pair of Toms online. The site is clear that sales are final. I went to local Nordstroms to try on Toms to ensure I ordered the correct size. In the store, size 7 fit me perfectly. I ordered my Toms online, in the size that I was confident would fit. When the shoes arrived, they were so small, I could barely fit my feet into them. When I called customer service to request an exception - an exchange for a size that would fit. My request was denied, and I am now out the $50. I would advise strongly against ordering anything online from Toms.
Reviewed Dec. 23, 2022
I ordered a pair of black shoes for my brother in-law; they sent me white shoes. Obviously, the wrong shoes. I called customer service, and they said I would need to return them at my own expense and that they wouldn't be sending me the shoes I paid for as they were out of stock, which was a lie it clearly showed them in stock on their website. Then they offered me 15$ to put towards repurchasing the shoes I had already paid for (on sale) at the regular price of 59.95.
When I said that didn't work for me and that I would be happy to return the white shoes at their expense and then receive the shoes I ordered they instructed me to e-mail customer service with pictures showing the wrong shoes and that they would be better able to help me. Another lie, I e-mailed over a month ago and have been completely ignored. I do not recommend purchasing from their website, a horrible experience. If you are going to buy them, find a shoe store with good customer service.
Reviewed Dec. 19, 2022
I ordered the super cute shoes and when I finally got them I couldn't get the right one on my foot. It was so tight. It was clearly made wrong or mislabeled. Then I reached out to customer service. They said there wasn't anything they could do since it was a final sale. Clearly they are trying to get rid of their mistake and make money off people. Horrible customer service. I will never buy shoes from here again!
Reviewed Aug. 11, 2022
Bought a 4 pairs of TOMS shoes. One pair only wore 3 time and the sole came apart from the rest of the shoe. I called TOMS customer service and she told me to take it to a shoe repair shop. They do not fix or refund for the shoes not made correctly. I just wanted to know if there was glue they would recommend. I was told I was out of luck.
Reviewed Aug. 7, 2022
I used to love my TOMS shoes. Sizing were accurate, shoes were comfortable. However, the quality has decreased A LOT since I started purchasing TOMS shoes 10 years ago. I purchased my last TOMS in February, planning to start wearing them in April for Spring. They only lasted 2 months (and I didn't wear them every day). Both soles cracked at several places and shoes were allowing water to enter though the soles. I tried to contact customer service and they refused to refund and send new ones saying I was beyond the 60-days return policy. Shoes should last more than two months of sporadic use. I am really disappointed in the quality and in the customer service offered. I will never buy these again.
Reviewed Aug. 4, 2022
I purchased my shoes, gave them my current correct address. Shoes sent to a former address and customer service is no help. Plan on reporting to Better Business Bureau, terrible customer service. Lost a long term customer.
Reviewed May 11, 2022
I purchased items on sale. They were too big. I called on May 3rd and was provided a promo code and return labels. The promo code was to ensure, is received the same pricing. Instead I was given a code that is invalid and will have to pay full price on 2 item(s) that I purchased on sale. When I emailed them on May 5th regarding this, I received a response on May 10th stating the company doesn't do this type of thing (price match) and I should join the email list, to receive current info on promos. I'll never understand why I wasn't notified of this over the phone when I called to Inquire on May 3rd. As a customer, tell me how exactly that's fair?! I now have to pay double the price for 2 pairs of shoes. This is my first interaction with this company. To say I'm displeased is an understatement. They don't care and that's fine but I will not be a returning customer. (I'm hoping to find different shoes, completely.)
TOMS Shoes author review by ConsumerAffairs Research Team
TOMS was founded in 2006 and prides itself on corporate responsibility and giving. TOMS sells men’s, women’s and children’s shoes and accessories online, in TOMS’ store in select locations and through third-party retailers.
One for One: Through TOMS One for One program, the company donates a pair of shoes to a child in need for each pair of shoes sold. The company makes other donations for non-shoe purchases.
Exclusives: Although some retailers stock TOMS shoes, several exclusive products are available only when bought directly from the company. These styles are available online and can also be purchased at one of the company’s six brick-and-mortar stores.
Selection: TOMS stocks standard sizes for all styles. Women’s shoes are available in sizes 5 to 12. The company carries flats, sneakers, boots, clogs, sandals and more.
Customer service: Consumers can reach a customer service representative by phone or through an online chat. They can also tweet to the company @TOMSsupport, where representatives quickly respond to messages.
TOMS Shoes Company Information
- Company Name:
- TOMS Shoes
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.