TOMS Reviews

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About TOMS

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

TOMS creates footwear with a philanthropic mission. Offering a One for One model, TOMS donates a pair of shoes for every pair sold. Founded in 2006, TOMS also offers eyewear, apparel and accessories, supporting various global initiatives aimed at improving lives through social entrepreneurship.

Pros
  • Wide variety of options
  • User-friendly website experience
Cons
  • Poor customer service experiences
  • Quality issues with some products

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TOMS Reviews

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    How do I know I can trust these reviews about TOMS?
    • 4,661,991 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10

    Reviewed April 5, 2025

    Good luck if you have to return any item. I ordered three pairs of size 8 shoes. Even though the label said size 8, the three were different sizes, I had to return two of them. It's been 2 weeks and I still haven't received my money back.

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    Customer Service

    Reviewed April 2, 2025

    I have been battling to receive a refund for shoes that are way too narrow and the heel digs in. They have ignored my messages and have not issued my refund…this has been going on for a month. I appreciate them saying they are “giving back”, but they have ridiculously poor Customer Service. The item shows as being returned for weeks now and they have done nothing. I will never buy shoes from them again.

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      Customer ServiceSales & Marketing

      Reviewed Feb. 22, 2025

      I ordered a couple of pairs of boots from them and love them. However, they won't stop emailing me. I get 5 or more emails from them A DAY. There's no unsubscribe link in their emails and I've tried marking them as spam and the emails still come. If you order from them online, use a throw-away email address.

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      Customer ServicePrice

      Reviewed Jan. 19, 2025

      If you're smart you won't order Toms Shoes. I ordered a boot for Christmas in a size 7, I received a size 9.5 and I notified them right away. They sent me a return form and I sent the boots back on December 21, 2024 via Fedex. I did not get charged for shipping as they said shipping was free, but when I finally received my credit on my credit card January 13, 2025, after many phone calls and emails requesting the refund. When I received my credit they deducted $14.99 for a shipping cost which I never paid in the first place. I have sent emails and phoned them explaining that, "I never paid shipping when I ordered it so how can you deduct it from my total credit," when it was their error. DO NOT ORDER ANYTHING FROM TOMS SHOES, I KNOW I WON'T.

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      Sales & MarketingPriceStaff

      Reviewed Dec. 7, 2024

      IT'S TRUE. They are terrible. Shop at DSW/Rack room or Off broadway who carry the brand and do returns and great service. These guys SIMPLY will not let you return - never WORE the shoe once, tried on and immediately didn't like it and they said, "Sorry we don't accept returns on the sales." Never did I see that NOR is that common!! Will not buy from them again. TERRIBLE. Very expensive lesson learned.

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      Customer Service

      Reviewed Nov. 7, 2024

      An error was made on my address when ordering from the company. I quickly noticed (5-10 minutes) and attempted to correct. I got an immediate response that it was over 50 minutes since I ordered and they couldn't cancel the error. I sent another 2 messages to try and correct, but for only automated messages. I followed up with a phone call and they said because I put in the order in the evening it was not fixable and they could correct the address. I contacted UPS and they said that TOMS could correct it and I could not. I then got an email from TOMS saying to just wait for the package to be returned or not and then they would try to come up with a solution. If you don't have any need for customer service they make a good product, but their customer service policies are some of the worst I've experienced.

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      Customer Service

      Reviewed Nov. 4, 2024

      This was my first and last purchase, without a doubt. My experience with the customer service was a total disgrace. As you can see on the photos, shoes are clearly damaged due to a lack of quality. Sides have been poorly glued/attached to where it is really noticeable. It just looks scruffy, after only a couple of times wearing them. Order was placed in May, haven't worn them often. Here's what customer service said (although their website reads that they'll offer refunds for defective products up to 12 months):

      "TOMS extends a 60-day warranty against any manufacturer defects in materials or workmanship that are in excess of standard wear. Due to the age of your order, we are unable to replace or refund your item. We apologize for any inconvenience. We understand that this may be frustrating for you. To assist, we would like to offer you a 15% discount code: [code], which you can redeem on your next order. Please feel free to let us know if you have any other questions or concerns. We are always happy to help!"

      HAHAHAHAA, on my next order? They must be kidding. But they are actually not kidding. So beware of issues with broken/damaged items. You won't get a refund, instead you'll be made fun of. I'll stay away from this "business."

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      Reviewed Oct. 8, 2024

      I bought a pair of shoes online for my daughter that are unfortunately too small. They were for a wedding and I would not receive an exchange for a larger size in time for the wedding so I am just returning the original pair but must pay a $4.99 restock fee. I will NEVER order from Toms again. How am I supposed to feel comfortable ordering online if I don't have the option to return something without a fee? I've been purchasing Toms since 2010 - but this will be my last purchase.

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      Staff

      Reviewed July 22, 2024

      I'm impressed with the variety and quality of shoes at this shop. Whether I need something for work or casual wear, they always have stylish options to choose from. The staff is knowledgeable about their stock and helped me find a pair of boots that were both fashionable and durable. I highly recommend TOMS Shoes to anyone looking for quality shoes.

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      Reviewed May 31, 2024

      I received 2 pairs of shoes that I ordered online. One fit and the other pair is at least 1/2 size too big causing my heels to slip out. (mind you, the website says true to size) Sole to sole one pair is obviously longer. And of course, the pair that's too big is final sale. I have bought Toms in the past and have never had a sizing issue. It would also help if there were reviews on the website. This will most likely be my last pair of TOMS. Inconsistency in sizing is a huge pet peeve of mine.

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      TOMS author review by ConsumerAffairs Research Team

      TOMS was founded in 2006 and prides itself on corporate responsibility and giving. TOMS sells men’s, women’s and children’s shoes and accessories online, in TOMS’ store in select locations and through third-party retailers.

      • One for One: Through TOMS One for One program, the company donates a pair of shoes to a child in need for each pair of shoes sold. The company makes other donations for non-shoe purchases.

      • Exclusives: Although some retailers stock TOMS shoes, several exclusive products are available only when bought directly from the company. These styles are available online and can also be purchased at one of the company’s six brick-and-mortar stores.

      • Selection: TOMS stocks standard sizes for all styles. Women’s shoes are available in sizes 5 to 12. The company carries flats, sneakers, boots, clogs, sandals and more.

      • Customer service: Consumers can reach a customer service representative by phone or through an online chat. They can also tweet to the company @TOMSsupport, where representatives quickly respond to messages.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      TOMS Company Information

      Company Name:
      TOMS
      Website:
      www.toms.com