TOMS Shoes

TOMS Shoes

 3.9/5 (183 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About TOMS Shoes

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

TOMS Shoes Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about TOMS Shoes?
  • 4,186,385 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Dec. 23, 2022

I ordered a pair of black shoes for my brother in-law; they sent me white shoes. Obviously, the wrong shoes. I called customer service, and they said I would need to return them at my own expense and that they wouldn't be sending me the shoes I paid for as they were out of stock, which was a lie it clearly showed them in stock on their website. Then they offered me 15$ to put towards repurchasing the shoes I had already paid for (on sale) at the regular price of 59.95.

When I said that didn't work for me and that I would be happy to return the white shoes at their expense and then receive the shoes I ordered they instructed me to e-mail customer service with pictures showing the wrong shoes and that they would be better able to help me. Another lie, I e-mailed over a month ago and have been completely ignored. I do not recommend purchasing from their website, a horrible experience. If you are going to buy them, find a shoe store with good customer service.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 19, 2022

I ordered the super cute shoes and when I finally got them I couldn't get the right one on my foot. It was so tight. It was clearly made wrong or mislabeled. Then I reached out to customer service. They said there wasn't anything they could do since it was a final sale. Clearly they are trying to get rid of their mistake and make money off people. Horrible customer service. I will never buy shoes from here again!

2 people found this review helpful

Not sure how to choose?

Get buying tips about Shoes Online delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 11, 2022

    Bought a 4 pairs of TOMS shoes. One pair only wore 3 time and the sole came apart from the rest of the shoe. I called TOMS customer service and she told me to take it to a shoe repair shop. They do not fix or refund for the shoes not made correctly. I just wanted to know if there was glue they would recommend. I was told I was out of luck.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 7, 2022

    I used to love my TOMS shoes. Sizing were accurate, shoes were comfortable. However, the quality has decreased A LOT since I started purchasing TOMS shoes 10 years ago. I purchased my last TOMS in February, planning to start wearing them in April for Spring. They only lasted 2 months (and I didn't wear them every day). Both soles cracked at several places and shoes were allowing water to enter though the soles. I tried to contact customer service and they refused to refund and send new ones saying I was beyond the 60-days return policy. Shoes should last more than two months of sporadic use. I am really disappointed in the quality and in the customer service offered. I will never buy these again.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 4, 2022

    I purchased my shoes, gave them my current correct address. Shoes sent to a former address and customer service is no help. Plan on reporting to Better Business Bureau, terrible customer service. Lost a long term customer.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 11, 2022

    I purchased items on sale. They were too big. I called on May 3rd and was provided a promo code and return labels. The promo code was to ensure, is received the same pricing. Instead I was given a code that is invalid and will have to pay full price on 2 item(s) that I purchased on sale. When I emailed them on May 5th regarding this, I received a response on May 10th stating the company doesn't do this type of thing (price match) and I should join the email list, to receive current info on promos. I'll never understand why I wasn't notified of this over the phone when I called to Inquire on May 3rd. As a customer, tell me how exactly that's fair?! I now have to pay double the price for 2 pairs of shoes. This is my first interaction with this company. To say I'm displeased is an understatement. They don't care and that's fine but I will not be a returning customer. (I'm hoping to find different shoes, completely.)

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 13, 2022

    I ordered 3 pair of shoes for my 6 year old. I love the fact that this organization helps people in need, I support that HOWEVER those shoes were sent to the wrong address by my mistake and they did NOT help me at all!!!! Why not contact the shipping company used for transporting the shoes to correct the address??? They said it was by UPS I contacted UPS they said no, it's USPS!!!! I will not order from them again!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 27, 2021

    I have purchased a size 7 shoe at Toms for over 10 years. The last 8 pairs do not fit. Cannot even get foot in shoes. The width has been narrowed and sizing up does not help. The site claim of true size is not true.. BEWARE… because trying to get resolution no answers, no callbacks or just send back and hope for refund because no longer have the shoe. Used to live them. Something has changed. Do not buy. Find another shoe company.

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 15, 2021

    Horrible customer service. No call back. No free label for returns. All lies. What happened to TOMS shoes? They don't care for customers who need to return shoes, they want you to keep them even if you don't want them. Very bad experience with toms shoes. False advertisements.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 7, 2021

    This company claims they have easy returns. Don’t believe it. I spent $20 to return $89 shoes. Don’t yet know whether they will credit my account. They claim that UPS will ship return for free. Not at all true for me today. Beware.

    5 people found this review helpful
    Loading more reviews...

    TOMS Shoes author review by ConsumerAffairs Research Team

    TOMS was founded in 2006 and prides itself on corporate responsibility and giving. TOMS sells men’s, women’s and children’s shoes and accessories online, in TOMS’ store in select locations and through third-party retailers.

    • One for One: Through TOMS One for One program, the company donates a pair of shoes to a child in need for each pair of shoes sold. The company makes other donations for non-shoe purchases.

    • Exclusives: Although some retailers stock TOMS shoes, several exclusive products are available only when bought directly from the company. These styles are available online and can also be purchased at one of the company’s six brick-and-mortar stores.

    • Selection: TOMS stocks standard sizes for all styles. Women’s shoes are available in sizes 5 to 12. The company carries flats, sneakers, boots, clogs, sandals and more.

    • Customer service: Consumers can reach a customer service representative by phone or through an online chat. They can also tweet to the company @TOMSsupport, where representatives quickly respond to messages.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    TOMS Shoes Company Information

    Company Name:
    TOMS Shoes
    Website:
    www.toms.com