TOMS Shoes Reviews

IT'S TRUE. They are terrible. Shop at DSW/Rack room or Off broadway who carry the brand and do returns and great service. These guys SIMPLY will not let you return - never WORE the shoe once, tried on and immediately didn't like it and they said, "Sorry we don't accept returns on the sales." Never did I see that NOR is that common!! Will not buy from them again. TERRIBLE. Very expensive lesson learned.

An error was made on my address when ordering from the company. I quickly noticed (5-10 minutes) and attempted to correct. I got an immediate response that it was over 50 minutes since I ordered and they couldn't cancel the error. I sent another 2 messages to try and correct, but for only automated messages. I followed up with a phone call and they said because I put in the order in the evening it was not fixable and they could correct the address. I contacted UPS and they said that TOMS could correct it and I could not. I then got an email from TOMS saying to just wait for the package to be returned or not and then they would try to come up with a solution. If you don't have any need for customer service they make a good product, but their customer service policies are some of the worst I've experienced.

This was my first and last purchase, without a doubt. My experience with the customer service was a total disgrace. As you can see on the photos, shoes are clearly damaged due to a lack of quality. Sides have been poorly glued/attached to where it is really noticeable. It just looks scruffy, after only a couple of times wearing them. Order was placed in May, haven't worn them often. Here's what customer service said (although their website reads that they'll offer refunds for defective products up to 12 months):

I bought a pair of shoes online for my daughter that are unfortunately too small. They were for a wedding and I would not receive an exchange for a larger size in time for the wedding so I am just returning the original pair but must pay a $4.99 restock fee. I will NEVER order from Toms again. How am I supposed to feel comfortable ordering online if I don't have the option to return something without a fee? I've been purchasing Toms since 2010 - but this will be my last purchase.

I'm impressed with the variety and quality of shoes at this shop. Whether I need something for work or casual wear, they always have stylish options to choose from. The staff is knowledgeable about their stock and helped me find a pair of boots that were both fashionable and durable. I highly recommend TOMS Shoes to anyone looking for quality shoes.

I received 2 pairs of shoes that I ordered online. One fit and the other pair is at least 1/2 size too big causing my heels to slip out. (mind you, the website says true to size) Sole to sole one pair is obviously longer. And of course, the pair that's too big is final sale. I have bought Toms in the past and have never had a sizing issue. It would also help if there were reviews on the website. This will most likely be my last pair of TOMS. Inconsistency in sizing is a huge pet peeve of mine.

I have been trying to get a refund this company for shoes that were returned to them on March 11, 2024 without success. I have called them 4 times and each time they have told me that the refund should appear on my credit card in two business days, but have yet to see it. It appears that I am not the only person that has had this problem based, on other reviews that have been written. I will NEVER purchase anything from this company again!!!

I ordered a pair of shoes on 11/14/23 that was too big and began a return process. It is now 1/20/24 and I have still not have received a return. I spoke to customer service and was told a supervisor would return my call within 24 hours four days ago. I have never waited so long for a return in my life. When the shoes were ordered the money was taken out of my account within minutes and here I am still waiting months later for a return or at least a phone call back. Order # **.

The company did not send confirmation emails (causing me to order twice). When trying to return one of the items, they first agreed they would refund cost of the items AND shipping due to their error. Then they said they would not refund shipping. Won't be ordering from this company again. What company does not communicate with customers after orders are placed. No confirmation email, no follow up emails, no tracking emails. Said customers with Bellsouth emails have that issue. And no warning posted on their website about it. Other companies I order from don't have that issue. Just guess whether Toms Shoes will be sending the product!

My son has a pair of Toms shoes that he purchased a couple years ago. I decided to buy him new ones for Christmas. Old shoes - size 10, new shoes - size 10. The new shoes are at least 2 sizes larger than the old shoes. When I saw that I am to pay for return shipping, I called to straighten that out and was told I do have to pay to return them. If they were 2 different sizes - ok. If they were defective - ok. But apparently size 10 can change drastically and this is my problem, not theirs. To speak with a supervisor? 3-5 days wait. I would never buy Toms shoes again.