TOMS Shoes

TOMS Shoes Reviews

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About TOMS Shoes

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TOMS Shoes Reviews

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    How do I know I can trust these reviews about TOMS Shoes?
    • 4,464,082 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed May 31, 2024

    I received 2 pairs of shoes that I ordered online. One fit and the other pair is at least 1/2 size too big causing my heels to slip out. (mind you, the website says true to size) Sole to sole one pair is obviously longer. And of course, the pair that's too big is final sale. I have bought Toms in the past and have never had a sizing issue. It would also help if there were reviews on the website. This will most likely be my last pair of TOMS. Inconsistency in sizing is a huge pet peeve of mine.

    Customer Service

    Reviewed May 2, 2024

    I have been trying to get a refund this company for shoes that were returned to them on March 11, 2024 without success. I have called them 4 times and each time they have told me that the refund should appear on my credit card in two business days, but have yet to see it. It appears that I am not the only person that has had this problem based, on other reviews that have been written. I will NEVER purchase anything from this company again!!!

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      Customer Service

      Reviewed Jan. 21, 2024

      I ordered a pair of shoes on 11/14/23 that was too big and began a return process. It is now 1/20/24 and I have still not have received a return. I spoke to customer service and was told a supervisor would return my call within 24 hours four days ago. I have never waited so long for a return in my life. When the shoes were ordered the money was taken out of my account within minutes and here I am still waiting months later for a return or at least a phone call back. Order # **.

      Customer ServiceOnline & App

      Reviewed Dec. 15, 2023

      The company did not send confirmation emails (causing me to order twice). When trying to return one of the items, they first agreed they would refund cost of the items AND shipping due to their error. Then they said they would not refund shipping. Won't be ordering from this company again. What company does not communicate with customers after orders are placed. No confirmation email, no follow up emails, no tracking emails. Said customers with Bellsouth emails have that issue. And no warning posted on their website about it. Other companies I order from don't have that issue. Just guess whether Toms Shoes will be sending the product!

      Punctuality & SpeedReliability

      Reviewed Dec. 11, 2023

      My son has a pair of Toms shoes that he purchased a couple years ago. I decided to buy him new ones for Christmas. Old shoes - size 10, new shoes - size 10. The new shoes are at least 2 sizes larger than the old shoes. When I saw that I am to pay for return shipping, I called to straighten that out and was told I do have to pay to return them. If they were 2 different sizes - ok. If they were defective - ok. But apparently size 10 can change drastically and this is my problem, not theirs. To speak with a supervisor? 3-5 days wait. I would never buy Toms shoes again.

      Customer Service

      Reviewed Aug. 1, 2023

      Bought $60 sunglasses in May. They broke by July. Filled out the warranty information and sent 3 pictures. Got an email saying they need to see the problem. The arm is broken. How much more do they need to see? Horrible Customer Service! I will rethink further Toms purchases!!

      Customer ServiceSales & Marketing

      Reviewed July 31, 2023

      I ordered a pair of sandals from their online store. I read that the shoes run small, so I ordered the sandals a half size larger. After I received the sandals and tried them on, they were still too small (way too narrow even for my feet). When I called customer service, they said the sandals were 'final sales' and can not be returned or exchanged. So now I have a pair of shoes I will NEVER wear (not because of choice) and I'm also out $60. Toms lost a potential life customer for this matter alone. I've already blocked them as SPAM on my email account.

      Staff

      Reviewed June 30, 2023

      I returned my shoes over 4 weeks ago. I never received my refund. I called to confirm my shoes were received and the representative confirmed they received my shoes JUNE 13. I still do not have my refund. I never wore the shoes so there should be no issue with the quality of them. The representative was not helpful and said there was nothing they could do to help me with my refund. I used to shop at Toms a lot but after this experience I probably never will and I still don’t have my money back.

      Reviewed March 13, 2023

      I found a cute pair of Toms online. The site is clear that sales are final. I went to local Nordstroms to try on Toms to ensure I ordered the correct size. In the store, size 7 fit me perfectly. I ordered my Toms online, in the size that I was confident would fit. When the shoes arrived, they were so small, I could barely fit my feet into them. When I called customer service to request an exception - an exchange for a size that would fit. My request was denied, and I am now out the $50. I would advise strongly against ordering anything online from Toms.

      Customer ServicePriceOnline & App

      Reviewed Dec. 23, 2022

      I ordered a pair of black shoes for my brother in-law; they sent me white shoes. Obviously, the wrong shoes. I called customer service, and they said I would need to return them at my own expense and that they wouldn't be sending me the shoes I paid for as they were out of stock, which was a lie it clearly showed them in stock on their website. Then they offered me 15$ to put towards repurchasing the shoes I had already paid for (on sale) at the regular price of 59.95.

      When I said that didn't work for me and that I would be happy to return the white shoes at their expense and then receive the shoes I ordered they instructed me to e-mail customer service with pictures showing the wrong shoes and that they would be better able to help me. Another lie, I e-mailed over a month ago and have been completely ignored. I do not recommend purchasing from their website, a horrible experience. If you are going to buy them, find a shoe store with good customer service.

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      TOMS Shoes author review by ConsumerAffairs Research Team

      TOMS was founded in 2006 and prides itself on corporate responsibility and giving. TOMS sells men’s, women’s and children’s shoes and accessories online, in TOMS’ store in select locations and through third-party retailers.

      • One for One: Through TOMS One for One program, the company donates a pair of shoes to a child in need for each pair of shoes sold. The company makes other donations for non-shoe purchases.

      • Exclusives: Although some retailers stock TOMS shoes, several exclusive products are available only when bought directly from the company. These styles are available online and can also be purchased at one of the company’s six brick-and-mortar stores.

      • Selection: TOMS stocks standard sizes for all styles. Women’s shoes are available in sizes 5 to 12. The company carries flats, sneakers, boots, clogs, sandals and more.

      • Customer service: Consumers can reach a customer service representative by phone or through an online chat. They can also tweet to the company @TOMSsupport, where representatives quickly respond to messages.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      TOMS Shoes Company Information

      Company Name:
      TOMS Shoes
      Website:
      www.toms.com