TOMS Shoes Reviews

I ordered a pair of black shoes for my brother in-law; they sent me white shoes. Obviously, the wrong shoes. I called customer service, and they said I would need to return them at my own expense and that they wouldn't be sending me the shoes I paid for as they were out of stock, which was a lie it clearly showed them in stock on their website. Then they offered me 15$ to put towards repurchasing the shoes I had already paid for (on sale) at the regular price of 59.95.

I ordered the super cute shoes and when I finally got them I couldn't get the right one on my foot. It was so tight. It was clearly made wrong or mislabeled. Then I reached out to customer service. They said there wasn't anything they could do since it was a final sale. Clearly they are trying to get rid of their mistake and make money off people. Horrible customer service. I will never buy shoes from here again!

Bought a 4 pairs of TOMS shoes. One pair only wore 3 time and the sole came apart from the rest of the shoe. I called TOMS customer service and she told me to take it to a shoe repair shop. They do not fix or refund for the shoes not made correctly. I just wanted to know if there was glue they would recommend. I was told I was out of luck.

I used to love my TOMS shoes. Sizing were accurate, shoes were comfortable. However, the quality has decreased A LOT since I started purchasing TOMS shoes 10 years ago. I purchased my last TOMS in February, planning to start wearing them in April for Spring. They only lasted 2 months (and I didn't wear them every day). Both soles cracked at several places and shoes were allowing water to enter though the soles. I tried to contact customer service and they refused to refund and send new ones saying I was beyond the 60-days return policy. Shoes should last more than two months of sporadic use. I am really disappointed in the quality and in the customer service offered. I will never buy these again.

I purchased my shoes, gave them my current correct address. Shoes sent to a former address and customer service is no help. Plan on reporting to Better Business Bureau, terrible customer service. Lost a long term customer.

I purchased items on sale. They were too big. I called on May 3rd and was provided a promo code and return labels. The promo code was to ensure, is received the same pricing. Instead I was given a code that is invalid and will have to pay full price on 2 item(s) that I purchased on sale. When I emailed them on May 5th regarding this, I received a response on May 10th stating the company doesn't do this type of thing (price match) and I should join the email list, to receive current info on promos. I'll never understand why I wasn't notified of this over the phone when I called to Inquire on May 3rd. As a customer, tell me how exactly that's fair?! I now have to pay double the price for 2 pairs of shoes. This is my first interaction with this company. To say I'm displeased is an understatement. They don't care and that's fine but I will not be a returning customer. (I'm hoping to find different shoes, completely.)

I ordered 3 pair of shoes for my 6 year old. I love the fact that this organization helps people in need, I support that HOWEVER those shoes were sent to the wrong address by my mistake and they did NOT help me at all!!!! Why not contact the shipping company used for transporting the shoes to correct the address??? They said it was by UPS I contacted UPS they said no, it's USPS!!!! I will not order from them again!

I have purchased a size 7 shoe at Toms for over 10 years. The last 8 pairs do not fit. Cannot even get foot in shoes. The width has been narrowed and sizing up does not help. The site claim of true size is not true.. BEWARE… because trying to get resolution no answers, no callbacks or just send back and hope for refund because no longer have the shoe. Used to live them. Something has changed. Do not buy. Find another shoe company.

Horrible customer service. No call back. No free label for returns. All lies. What happened to TOMS shoes? They don't care for customers who need to return shoes, they want you to keep them even if you don't want them. Very bad experience with toms shoes. False advertisements.

This company claims they have easy returns. Don’t believe it. I spent $20 to return $89 shoes. Don’t yet know whether they will credit my account. They claim that UPS will ship return for free. Not at all true for me today. Beware.

Before buying these shoes I read everything on the website on measurements, then went and measured my foot. What they don't tell you is that the measurements are the outside not the inside of the foot. They recommend to buy true to size and if you are between sizes to order the smaller size. Well these shoes are NOT true to size. Also when I called to return the lady told me to order one size bigger not smaller. Now I'm out $7 plus have to return these shoes.

I ordered shoes. They sent the wrong order. I called to have the order replaced and Toms stated I could not have a replacement. I was hung up on. I called back, explained again the issue. Again I was rudely told I could not have my correct order. I asked to speak to a supervisor. I was told the supervisor would call back in 3-5 business days! I asked why I could not have the order replaced and I was only told that I bought the shoes on sale. They were rude, unwilling to help, unwilling to explain their reasoning tried to blame their mistake on UPS, and I am out of 3 pairs of shoes! I still do not know if I will get a complete refund and they couldn’t care less about the wrong order I received or what I’m supposed to do with it!

Absolutely horrible customer experience. I had made a purchase 3 days ago (on a Saturday) and when I received my confirmation email I saw that an old shipping address defaulted to the shipping address used, when I had inputted my correct shipping address. I immediately reached out to the company to get the address changed and ultimately I just wanted to cancel my order and got no response.

I have tons of Toms shoes & love them but will NEVER buy another thing from them. I bought 2 pairs of shoes on a buy 1 get one 50% off sale. The order was processed and 1 pair was mailed. The other just said "canceled". They charged me incorrectly for the shoes they mailed & I never got an email with an explanation so I called... 5 times before I was able to speak to someone. They have no email and their chat was never "on" in FIVE BUSINESS DAYS. I called and pressed 1 for a call back & when they'd call back ... They'd hang up. That happened at least 4 times. I had to stay on hold for 45 minutes before someone answered. Completely unacceptable.

Horrible customer service....I will send them back but will NOT order them even on sale!!!! I've never had a company not honor their own sale price!

Well after three days of emails & phone calls they emailed me last night to say they were giving me a 'courtesy' credit but to be more careful and make sure I'm logged in. So silly really! Still give the customer service a 1 star but do like the shoes. Just be careful & put something on the inside heel portion or they will shred you but are comfortable and cute.

I bought 3 pairs of the same shoes, but different colours as part of a half price sale. These fit really nice and the quality is great. I will buy from these guys again. Standard processing and shipping was fast too.

They don’t make an attempt to rectify mistakes when it initially happens. Bought a few pairs as gifts and it never came. Found out they were sent back bec. my apt. # wasn't on it although it says on the invoice that it was there. They told me it's a carrier issue so I fixed it on my end. I asked them to see if they can fix it so when my order goes back to them, they can resend it without having any issues. They told me when it comes back to them, they just give me a refund. Why would you not make an attempt to fix it. So instead of making an attempt, they want me to go thru the same process of buying it and hoping it actually gets to me this time around.

This has been by far the WORST experience shopping I have EVER had. I ordered shoes online, they cut my ankle so I called to do a return. I was sent a label and told to go to UPS and it would be free. That was a lie, but I will get to that. I talked to three different agents who assured me returns are free. When I went to UPS, I had to pay to print the label, pay for an additional package to put the shoe box in AND pay for the shipping. This was $9.00, not much you could say but it should be free as advertised and as I was told. It just gets worse from there. They gave me a $6.00 credit for having to pay because they said I should have gone to the library to print the label. Really?! Next I get a $9.00 credit and I had a promo code given to me to match the price I originally paid to purchase a new pair. Now the promo code will not work with any sales, not what I was told.

Toms like Crocs makes a ton of different types of shoes and some are affordable. Love the simplicity of them while still standing out.

Love Toms shoes...They fit my foot like a glove and they also give back to the community which is important to me. I have a wide foot...so it takes me awhile to find the correct shoe, not with Toms.

Lots of shoes to choose from. Online and instore are both great. Online delivers quickly. In-store has wide selection in all sizes and if you need asap it is great!

Toms is "kind and generous". Wants comfort oriented in its customer focus. Shoes are not always consistent in fit, but they are fabric & soft-ish, and they donate a pair when you buy a pair. Good Deed.

A second time contacting CS proved much more pleasant. The rep again said they don’t typically issue refunds for shipping but told me they would talk to a manager since the shipping had been delayed. They did refund me the full cost of shipping and also refunded me the full amount when I later returned one of the pairs of shoes. I’m still disappointed with the initial experience, the second rep was much more helpful.

I purchased the Spanish Villa Crosshatch linen bow shoes on March 26, 2020. I received these shoes on April 8, 2020. These shoes are extra cute, and comfortable. However, don’t walk in them, as they’re impossible to keep clean. With that said, that’s not why I’m writing this review. Two wears later, the toe and sole are detaching. The binding agent that adheres the sole of the shoe is peeling away; therefore the shoe is coming apart. I wore these shoes twice. Just want to reiterate that. I called customer service this morning. I was instructed by the representative to email warranty@toms.com with my order number, a brief description of the problem with my purchase, and photos. I did as I was instructed.

Purchased a pair of TOMS shoes through Amazon and with minimal wear, they started to come apart. Past 30 days so Amazon had checked out, see reseller. Reseller said, not my problem, take it up with the company who made them. Contacted TOMS and was told, "Sorry, we only stand by our product if you buy it directly from us, not through any of the hundreds of resellers with whom we do business. I won't be purchasing another shoddy product from this company.

I call in about help of placing an order and using a credit to my account. It was silly because I was not able to see my credit when I placed my new order. I call in to ask where is my credit and I was told I had credit on my account I will have to sign in. I signed in and saw credit. I call back and needed help and the lady Doris was so nice but she kept telling me to check out as a guest but I could not. The lady obviously did not know what she was talking about but she end up helping me after I said the credit is in my account. She was patient with me but my patience with her was so thin. It took her forever for her to place my order. After placing my order I realize she put the wrong address which was a horrible experience after she said I can not change my address. Doris is nice but slow and a confusing customer service rep and needs tutoring.

I purchased 3 pairs of shoes women's size 10 from TOMS: one pair of sandals which fit well, and 2 pairs of the same style dressy casual shoe. I followed their return policy - UPS shipping, contacting them 4 days later to arrange for an exchange to a larger size as instructed on the website. I was informed that I would have to reorder the items, could not exchange. I would not be able to get a store credit or refund until the shoes are received and they have 7-10 WORKING days to evaluate. Basically, it will be at least a month before I know if I am getting the store credit or refund. I will not be ordering shoes from TOMS for now. I love the philosophy, but not the business practice.

I was given Toms Botas as a Christmas gift. I wore the shoes for 5 minutes before I could tell I was getting a blister. One hour and very little walking later I checked my shoes and my entire sock was covered in blood, my shoes were ruined from the large amount of blood, and I had a blister on each heel that was almost the size of my entire heel, it looked like a shark had bitten off my heels. Two weeks later, the blisters still bleed through my socks and are still extremely painful to touch. I emailed Toms customer service and was informed that it was not a manufacturing issue and was therefore not their problem. I will never buy from this company again and I do not recommend that anyone else does either. Toms sucks.

I called into do a gift return and the lady name Doris I spoke to seemed clueless on everything I wanted. I wanted a label to return shoes that were small for my elderly uncle. After explaining myself for 20 minutes she finally understood and put it in but I called back to make sure. I got a woman name Serenity who is RUDE AND JUST MEAN. She answered the call with a horrible attitude and won't let me know if a label was done for me. She was rushing me off the phone like she was to busy.