The Bouqs Company Reviews

I treated myself to Valentine's Sunflowers. The ordering process was easy. Once I had my tracking number I could track them from the farm to my front door. For mid-winter the quality was outstanding. They arrived partially closed. I watched the video provided and the next day they were fully opened. These will last two weeks minimum. I had to give them to a friend, I'm now allergic to sunflowers. She was so overwhelmed, as they are so beautiful. The price was right for the high quality sunflowers & farm to front door delivery.

I was suppose to receive flowers from my son & family to celebrate Valentine's Day (2/14/18). They did not get delivered until noon the following day. Not only did they arrive a day late, but they were of the poorest quality that I have ever received. The company's response was that a batch of orders from their farm had missed a pickup and so the order was affected. Also, that they understand oftentimes timing is as important as the flowers themselves and that they created a replacement for the following day. This just is not an appropriate response! My son & family tried very hard to make a special day for me since his father (my husband) has passed away. I would not recommend this company.

I ordered roses in a lava orange color. These came with their buds closed but they already had a scent from heaven. The photo on the website which in & of itself was gorgeous, still couldn't hold a candle to the actual bouquet. I hope someone buys my next floral gift from Bouqs & I'll most certainly be ordering from them again. These were the most vibrant, amazing, roses I'd ever seen & I'd recommend Bouqs to anyone over the other major floral services on the internet or in person... They'll never disappoint. Thanks Bouqs & to all who helped me with my order... Everything was wonderful.

I sent flowers to my girlfriend's parents - who were celebrating their 70th wedding anniversary. They adored the flowers and were quite pleased with the quality of them. She said they were beautiful amongst the roses she got them. I sent flowers (tulips) to myself as well. I love them.

My daughter had ordered me flowers for Valentine's day, she is station in Fort Benning in Georgia in the Army and she called today to ask see if I received my flowers for Valentine's. I didn't know that she had send me flowers, I asked where was it coming from, and she said she ordered one week prior to Valentine's day. I never received the flowers!!! So I thought maybe it's late, waited till 9pm then today the day after Valentine's day and here I am writing this review so that the world will know not to trust this company!!! There's was no phone number to call, I looked this website up on Google and called an 1 888 number that was listed but it turned out to be an different company who is was very helpful to provide me the correct phone then I called and the operator says that they are closed and it's only 4:15pm!!!

I spent over $100 on a Valentine's bouquet for my wife. When the flower arrived, I could not believe how poor the quality and quantity was. Flowers were misshapen. The roses had large patches of brown rot on the petals. There were only three roses when the advertising picture had five and I paid for extra. I would have been better off buying flowers from a gas station. When I complained they offered me a $10 coupon as if I would ever buy anything from this rip off place again. I've never written a review of a place good or bad but this place is infuriating.

My husband sent me a deluxe Valentine's arrangement that cost $75 and they came wilting. Most of the flowers were severely dehydrated and the arrangement was very misleading. They were completely different from how they were pictured on the website. The 75$ arrangement only had 8 roses with crinkled edges and when we sent in a request to evaluate the situation, NO ONE RESPONDED. Just goes to show how they are setting themselves apart from everyone else without any professionalism.

$100 for tiny, broken, limp flowers. Same flowers would have been $20 at Trader Joe's. The vase that I paid $12 extra for was the chinciest, ugliest, no thought put into, maybe cost .50¢ POS I have ever seen delivered with flowers. Wife was obviously not impressed.

I had been checking out flower companies for my wedding and liked the online idea. An ad popped up for 'double the blooms" from The Bouqs so I decided to try them out as a special treat for my Fiancé's Birthday. They didn't have the ones I had wanted but the Santa Cruz looked beautiful and colorful. I choose that one. They arrived and looked so sad. They were tiny blossoms and almost all were a ivory or pale pink color. Hardly any color. There were hardly enough to fill my vase. I sent an email to customer service and was sent a canned prepopulated response about how to properly care for the flowers and that they would open up in a few days and to take a picture.

I ordered my stepmom flowers for her 75th bday. They showed up brown, dead and like half of petals off the bloom. We had ordered the deluxe version of the flowers and 4 roses showed up. There is no number to call - so the recipient and myself both reached out to the website and neither of us got responses and it is now 2 days later. I finally got a hold of them via their Facebook page where they agreed to give me a promo code to use in the future. I figured that was in addition to re-sending flowers. Nope - the promo code was for me to go online and re-order the flowers. They sent me this email like I should be so excited that they were letting me reorder flowers free of charge.

Ordered flowers for my wife for Valentine's Day. They confirmed that the order shipped, however they never shipped it. I called them and emailed them repeatedly the day of the delivery. They would not answer the phones or an email. I was finally able to get someone on a chat on the website the following day. It took them 45 minutes to admit that they just didn't have the flowers and that they would give me a refund (I am holding my breath on that). Do not order flowers from this company if you have to see them on a certain date (or from my experience at all). A terrible company to do business with, they truly do not care about the customer.

First time using this company for Valentine's day flowers, most of the flowers arrived dead, dying, and stems broken. Attempted several times to contact company for refund, but they kept replying to give flowers a few days to revive themselves. They claim 100% satisfaction guarantee, but to this point they have not honored this. Very dissatisfied, and will not use again, will simply go to local florist. And the amount of flowers for the price not a good value.

When my wife received her flowers for Valentine's day at her place of work, they were half dead. This was not something I expected from the pictures on the website along with their claim of 100% satisfaction guaranteed. I would not recommend this company and would advise going to your local florist.

I ordered from Bouqs after seeing a deal on Groupon. $30 for $50 worth of flowers. Okay - good deal, I will take it. I bought the Groupon and was directed to the "discount" site to choose my bouquet. All the bouquets ranged from $60-$75--which meant I was spending MORE money after purchasing my voucher. NOT happy. Okay so I chose a bouquet that had an array of colors--even advertised as "When we said all the colors, we meant ALL the colors." When I received my bouquet (which was delivered on time, so that was a plus) it was half dead and only consisted of white, yellow and light pink spray roses. No buds or other colors as the picture or description promised.

Your flowers are amazingly fresh & beautiful! Your deliveries have brightened up my Mother's days. The flowers have a long shelf life. I highly recommend this company for your flower delivery service! Your web page is very easy to use & to choose your selection of flowers to send out to someone. There are many different options & choices of arrangements.

Your site makes a point of describing arrangements, but when delivery came (very late, 9 pm) there was a large box with tightly bound bundles of four different flower types cited in their "arrangement". Looked like a wholesale delivery, not Valentine's flowers. No card. Just lots of wrapping to cut loose (utility knife required) then I need to arrange them… On their website they talk about carefully prepared arrangements! Most depressing florist delivery ever.

High quality flowers are important to me. I love the beautiful arrangement options they offer! I’ve ordered from The Bouqs three times now and will continue to be a customer. Thank you for making sure to put the love and care of the arrangements and bouquets! I love that The Bouqs also include gorgeous succulents in the arrangements.

Really wanted to surprise my girlfriend with a nice bouquet of roses at the school she teaches at on Valentine’s Day. Instead she’s on her way home empty handed thinking I forgot about her other co workers get flowers. I placed my way in advance and instead I got a notice of estimated delivery of the 15th. When I contacted them they assured me it would be on time for Valentine’s Day which is today but no. This is a flower company and they messed up Valentine’s Day of all days. Now I still went down to the local shop and got some roses cus I won’t let this company ruin a special moment for my lady but seriously you’re a flower company on Valentine’s Day! I wouldn’t trust them again for any event. Stay away.

UPDATE: The Bouqs Co refunded my money, and gave me an $85 voucher to (hopefully) provide a better experience in the future.

NOT SATISFIED WITH ORDER. My wife on Valentine's Day received the flowers and was NOT satisfied at all with the service. The flowers were wilted and dying. I WILL NOT and NEVER use BOUQS again. I want my money back immediately. They really need to stop using FEDEX. People are people and you need to treat them as such, and not just for profit. I want my money back. I will inform everyone in Oceanside NOT to use BOUQS. I am very angry and dissatisfied and my wife is upset.

My boyfriend's bouquet delivered this morning to his workplace for Valentine's Day! He absolutely loved it! He's a guy with a cold stare and a bit of a grump but I got told he was blushing and smiling like crazy!!! The flowers arrived in gorgeous condition and the mason jar vase was perfectly intact! Yesterday I had concerns that it would be delivered too early since it shipped already, but I got a quick response and looked up the tracking number and was reassured. Excellent product, excellent service, you guys are AWESOME!!!

1st this was a Valentine gift so they did arrived in time. Place order 5 days in advance but not fresh flowers. More like dead, damaged. Did not even stand up straight. Hanging dead roses. Ended up trashing them because nothing could be done to make them look halfway decent. I ended up hurting person feeling because got them dead roses. Walmart roses are better than this. Will never order from them again.

I ordered a deluxe 3 dozen red roses with vase order for my wife on Valentine's day 2018. It was $87 dollars. What arrived was not 36 but 25 roses. And the roses that arrived were old and smashed were going black on the edges of some. They looked awful. They were cut at odd lengths. The stems were bent. And to top it all off there was no vase!!! I am furious!! DO NOT USE THIS COMPANY. THEY ARE TERRIBLE!!!

I ordered flowers for my fiancé a week in advance for Valentine's Day. She is a teacher, so I wanted them delivered to her at work so that she would get the surprise in front of her first grade students. Instead of partnering with a Wisconsin vendor (where I live), this company ordered the flowers from California - and then didn't even drop them off at FedEx for delivery until late the day before Valentines Day! The flowers never arrived. They don't answer their phone - I called twice. I also emailed - no reply. I filed a dispute with my credit card company over the purchase, but now I am screwed for Valentine's Day flowers. Someone in Iowa has them...

Two years in a row now, I received poor quality flowers to gift to my SO for Valentine's Day. First year I ordered supposedly from a Colombian florist 2 dozen roses; half of them were good, the other half was wilted. Second year I decide to give Bouq one more go. I ordered supposedly from a farmer in California, but the order ships out from Hillside, IL?!? Not only are the flowers low quality, it was MISSING one of two centerpieces of succulents. It literally arrived with an empty plastic stick with no flower on it. I'm filled with regrets now. Never trusting Bouq again.

I just received these roses for Valentine’s Day from my husband. When I opened the box, I unwrapped the secure packaging to find 10 long stem roses. Two were broken and a third broke just trying to arrange them in the vase. It was disappointing that they broke but the flowers themselves were brown on the edges and a bit squashed looking. So I had to make two vases, one tall and one short for the broken ones. Very disappointed in the quality. My husband would’ve done better if he bought flowers at Trader Joe’s or the supermarket. I’m so sad for him.

I ordered the flowers for my wife back in January one month before Valentine's Day. Once Valentine's Day comes I look at the shipping and see that delivery is delayed and isn't until the 15th because they didn't get it to FedEx at the time. I have countless of other family members who said The Bouqs delayed their flowers also on special occasions! I would not recommend them at all, they offered no apology and refused to give me a refund because of the fact that they already cut the flowers. Avoid at all costs!

When I was ordering the flowers on the internet the arrangement was beautiful. The arrangement that was delivered was awful. I could have purchased flowers at the local grocery store that looked better.

Flowers arrived in poor condition. Valentine's Day... Many of the flowers had broken off and several had leaves that were broken. Package had been opened! Online chat with them, they asked for photos. Was not satisfied. Really upset about condition of flowers. Will not do business with them again.

Price was right and flowers came on time and with the appropriate message, after I had sent two orders well in advance. Roses were fresher and healthier, and with longer stems than any other delivery service. They all opened beautifully and stayed lovely for almost two weeks!

HORRIBLE!! I ordered a bouquet of flowers to be delivered on Valentine's Day 2018 and on the morning of, I get online to track my order to find out it's been canceled. No one emailed me, called me or anything and I was finally told over the phone that after they had charged my card, no flowers would be available for delivery that day or the next. On top of these frustrations, I had to spend 30 minutes on the phone with customer service JUST to get a refund. Save yourself the money and hassle of ordering these overpriced bouquets just to receive a headache and a pissed off partner.

I received my first order from Bouqs and the flowers were beautiful and the color is vibrant. It adds so much happiness to my workspace. It has been 16 days since receiving them and they are still in full bloom and so pretty. My order arrived on time and to the correct address at my office. I love Bouqs!!

Half of my arrangement was dead. The other half looks like it was run over by a truck. I contacted the company with pictures and they wrote me back stating that their flowers are from the farm and may look different than store bought flowers. Ha-Ha... No! They are dead and they refuse to give a refund, even with picture proof.

The flowers arrived on Feb 13 (intended arrival date). I received emails keeping me up to speed on when they were cut, shipped and when they should arrive. From that standpoint I was satisfied. Upon opening the box my mouth dropped open. I was speechless. The flowers were completely dried out and wilted. I quickly trimmed the ends (I could literally snap them. They were so dry) and placed the bouquet in water. The roses were tiny and I had to peel back multiple layers to even see the slightest bit of freshness. I have contacted Bouqs via email and included pics. I am waiting for a reply. At this point, even if I receive a full refund ($75) I would not buy from this company again. Grocery store flowers are better!

Have enjoyed the product and simple ordering experience for my orders. Flowers look amazing after fully bloomed, and my wife has always been satisfied! She also likes that they are from sustainable sources, and that the product truly matches the pictures. Will continue to be a repeat customer for years to come!

I have been more than satisfied with the outstanding customer service I've received from The Bouqs. The flowers I've sent have certainly exceeded my expectations and the recipients just love them. They seem to last much longer than store bought flowers and the aromatic roses are wonderful. I'll keep coming back for more!

I ordered deluxe Valentine roses package on Feb 8. Processing and follow up communication with package tracking was very good, however product, the roses, were a disaster. They were wilted and dying. My wife was terribly disappointed. I have ordered flowers in the past with great success from other companies. Calls to customer support went to voicemail. DO NOT USE THE BOUQS.

The flowers may be beautiful, but I would never know. Bought 2 Groupons and followed the directions on the voucher. Clicked on the appropriate link, selected the bouquet I wanted, and then was unable to proceed. The site froze. I spoke to the first representative who was not helpful at all. She suggested I open up an account, and told me she would return my call at a later time and never did. I called again and spoke with another representative who was more helpful, but we got disconnected. I tried ordering using the second voucher, and both my Groupons were listed as being use. This may be a Groupon issue, but I am unable to get in touch with anyone from either company.

Purchased a Groupon voucher for $40 worth of flowers plus free delivery. To use the voucher you have to go to their website and pick out a bouquet. There are NO $40 options. The best you can do is pay an additional $10 for a small bunch of what looks like daisies. Shipping is only free if you register for an account with Bouqs. The final insult was the fact that when going through checkout the site would not accept the Groupon voucher. I finally gave up and went back to Groupon to cancel the order. Turns out that once you open the voucher (which you need when trying to check out at Bouqs you can't cancel). Neat catch-22 clause eh? However, went online with Groupon and they did a "Trade" which cancels the Bouq purchase and allowed me to use the price paid for a local Groupon purchase which was fine for me. Bottom line: Beware of Bouqs. Groupon needs to ban them from their cadre of vendors.

The subscription service is the best! My mom was so thrilled, and even my dad loves them! I appreciate the discount and the help in making my mom feel loved. I also like being able to write a new note each month. They show the bouquet for a couple months in advance which is fun for me. My mom says the flowers are beautiful as buds and become ever more beautiful as they open.

The only reason I purchased flowers was due to the discount I received through purchasing movie tickets, with Fandango. I selected the "Farmers Choice" supposedly consisting of 24 stems of the farmers choice, it made the selecting process easier for me. $15.00 bucks for flowers and another $15.00 for shipping. $30.00 bucks invested and yes, I was skeptical of what I'd receive. Well, long story short, D.I.S.A.P.P.O.I.N.T.M.E.N.T. is an understatement. The tiger lilies were okay, but the other type of flower had all the blooms completely SMASHED. I cut the stems, added the packet of Chrysal to a vase and waited patiently hoping the blooms would recover. Some blooms did, most did not. I have a bit of creativity and was able to arrange the bouquet to a somewhat satisfactory appearance, but all in all, the flowers SUCK... I'll NEVER EVER recommend this place nor make another purchase.

I received a bouquet from my boyfriend yesterday. When I opened the box, my co-workers and I all looked at them disgusted. They were brown and wilted and embarrassing. My boyfriend gets me flowers all the time. I have no idea why he didn't use his usual spot down the street. These must have had a coupon or a promotion. I opened this box of flowers and was immediately embarrassed that these were my Valentine's Day gift!!! Even today my co-worker asked how long ago I got these because he didn't notice! He thought they were a week old! I emailed Bouqs, with pictures and all. They emailed me back and told me to wait two days for the outside pedals to fall off and don't worry, they'll look great. They said that the roses have "guard petals" around them to protect during shipping. So I have to wait for them to fall off, then, wait for the buds to bloom, and then they will be fine. Give them a few days.

Unlike any flowers I've ever sent. My Mom raved about the initial presentation, then again two weeks later when they were still bringing her pleasure! I'm a Bouqs lifer and the price is right there with the competition. Also, glad they don't do all that silly upselling that the other online sites inflict.

Beautifully arranged, farm-fresh flowers from a company with excellent quality, standards and customer service! I'm still enjoying the flowers, because of the helpful videos sent to me from The Bouqs Co. instructing me on "how-to" care for my flowers and get the maximum enjoyment the flowers provide with their aromatic therapy as well as the visual beauty which lifts the spirit and puts a smile not only on my face, but in my heart!

The online ordering was easy and fast. The flowers were lovely and arrived on time. The company ethos is also pretty cool. I like the farm-to-table idea applied to flowers. I would most definitely order from Bouqs again. I have actually been the recipient of Bouqs flowers so I knew I was going to be sending something good.

We ordered flowers for my future mother-in-law and she absolutely loved them! They arrived prior to the blooms opening up, so she enjoyed them for well over a week and they brought her joy daily. Ordering was easy and while the prices are competitive with other companies, the product is superior.

Ordered the deluxe JULIET mini calla lilies as a 95th birthday gift. The recipient LOVED it! Gorgeous flowers that were delivered exactly as promised, and that remained fresh and beautiful for days. Everything I heard from friends who recommended BOUQS is true. Why use an unknown 1-800-FTD florist, when you can have the "what you see is what you get" confidence in an order from BOUQS? Would order again from BOUQS in a heartbeat. BOUQS is now my one and only online florist!

The flowers are fresh and beautiful. I received a bouquet of flowers for my birthday. They were amazing. I order from Bouqs now. I quit using the big companies. The flowers are so much prettier. They carry an amazing selection of flowers you can't get anywhere else. They arrive in secure packaging. I won't go anywhere else!

I purchased these as a gift for my mum for her birthday. The flowers were beautiful and much larger than I was expecting (in a good way, they were roses). They arrived when they said they would and lasted much longer than any of the other flowers she received. (She received roses from some of her friends too.)

My sister highly recommended Bouqs, so when my Mother In Law's birthday came around, I decided to give them a try. I had a minor issue when ordering and reached out to the Customer Service Team. They were responsive and also happy to make my issue go away! I'll be using them again very soon!

Ordered flowers a couple of days before Valentine's for my wife... Still waiting to get an email from them to confirm an order was received. Tried to call. Waited for 30 minutes with elevator music playing in my ear. Nobody picked up - my repeated emails with status requests went into space, canceled the whole order and under NO circumstances will ever do business with bouqs.com.

I ordered over 50 Ballerina Tulips and they arrived in 2 days, just in time for my Best Friend's birthday. She said they were perfect, beautiful and so many! The quality of the flowers and the quick delivery time were great! Highly recommend this company for your flowers. Fantastic selection. Thank you!

I have never been more satisfied with a company or the flowers supplied by The Bouqs. Flowers are always fresh and exactly what was ordered. If you sign up to receive emails, coupons are available which is even a better value for money spent. Flower diversity is a plus. There are so many options to choose from. You can order flowers grown in and shipped in the US which helps our own economy. No matter where the flowers come from, you can be certain they are fresh and will last a very long time. Try them - you will not be disappointed. The Bouqs has earned my business and I no longer order flowers from anyone else.

I ordered the Hero bouquet for a friend fighting breast cancer. The flowers were very well received and have lasted about 2 weeks so far and still blooming! I find the prices and delivery comparable to any other floral shop and much fresher. I highly recommend trying Bouqs for your next floral purchase. I think you'll be happy you did.

I used to be a devoted customer to another flower service until about a year ago when I discovered The Bouqs. The range of options this company offers is truly unique, and I like the socially and environmentally responsible mission. This time I sent the deluxe "Tropical Love" bouquet to my mom for her birthday. It was enough for her to have two arrangements! The style is modern and beautiful, and the quality is truly superb. Highly recommended.

Hello. Needed these Roses to be on time and ordered the two dozen to impress an old sweetheart of many years and Bouqs came through for me on time and just beautiful. Thank You. A first time customer and plan on being a repeat one. I will be honest. I was a fad man and Pro but no more, this is quality, thank You.

I ordered these flowers as a gift for my son's girlfriend. They were delivered on January 25, 2018 and they look prettier today than they did the day she received them. She sent me this picture on February 11, 2018. Awesome flowers!!! Will definitely order again. Her birthday is coming up on February 25, 2018!!!

The Santa Cruisin’ bouquet showed up even more beautiful than the photos! My mom was absolutely thrilled and surprised. Fantastic selection and amazing service. I will definitely be ordering again! I am so happy with this service. My only complaint is that it was difficult to choose from all of the amazingly beautiful bouquets. :)

I ordered last minute flowers for my sister’s birthday (the day before delivery date, after the shop had already closed). They arrived in perfect condition, so beautiful and different from the average flower delivery company. My sister said she felt like a pageant queen walking around with her bouquet and she even got compliments on the packaging and care instructions included with her bouquet. I accidentally typed the wrong address for the delivery but I included the building name, so the driver called to verify the correct address. Above and beyond service and above and beyond beautiful floral arrangement. I’m so happy I ordered through The Bouqs Co!

I ordered a deluxe arrangement for my mom's birthday. What should have been 20 stems was 10, and several of them were broken. This is not my first negative experience with this company. THEY SHOULD BE AVOIDED AT ALL COSTS!

I discovered this website through Google. I thought the flowers looked better than the other websites I looked at, and the website design looked simple yet beautiful. However, after I ordered I saw this site the one I'm posting on now with a lot of negative reviews saying that the flowers came late and or they didn't look so good. This made me nervous because I had already placed my order. I can't speak for anyone else, but I received them today on exactly the day they were supposed to be delivered. They looked stunning and just like the photo on their website. Who I gave them to loved them. The grower I got them from was from California and he overnighted them to me the day before I got them. I live in Illinois. Very pleased.

I tried to place an order online and ran into difficulties. I would select the item, but there was no "add to basket" button. I called customer service and the agent had me try different internet browsers, clear the cache, create a new account, and nothing worked. I sent her screenshots of the issue, but she kept denying it was on their end and deflected it onto me. Not until after 20 minutes did she offer to just help me place the order over the phone. But then she wanted me to enter all the payment info online first?? It made no sense and I was way too frustrated to try any further.

Checked my order and showed it in delivery process. Never arrived, called and had a long hold, they said order was not prepared at all, so couldn’t be in delivery process. I submitted order several days prior to delivery date. Best they could do was give me a 15 dollar Bouq’s gift card and delivery the next day of something else. I canceled my order and asked for a credit back on my card.

For anyone thinking about using these guys for Valentine's Day flowers, I would think again. The idea of getting flowers fresh from the growers seems great, except to get them here in time they have to use FedEx. I live near DC and ordered them for my girlfriend to be delivered on Valentine's Day to her office, except they didn't arrive on time, despite the fact I had placed the order a week prior. Let me tell you, the old adage "it's the thought that counts" does not apply when every other female in her office got flowers and she didn't. I got zero credit for being a good boyfriend because The Bouqs tried to overnight flowers from the farmer in California to DC.

I got some coupon from Fandango when buying movie tickets and thought it would be a nice surprise to give my wife some flowers. Was still $27 after the discount but thought it would be a reasonable price. Flowers came a day later than expected (mostly FedEx’s usual mistake) but the flowers and vase were such poor quality; box was damaged, flowers were brown already, vase was scratched, flowers had various lengths of stems that took work to prepare, the label was sloppily applied and torn, and things were squished. They want to give me a credit for my hassle, but I really don’t feel like sending these to anyone, might as well buy some from a gas station.

Here are some things you NEED to know right from the start. The Bouqs claims that they offer an "all-inclusive," alternative to regular flower delivery services, with no hidden fees, free weekday delivery, and 100% satisfaction guarantee. All of these in my experience are FALSE CLAIMS. After receiving a "free," Bouq through a promo invitation, I signed up and was struck by how lovely and simple the website looked. The Bouq does a good job of selling an aesthetic, a lifestyle, a certain elegance to compliment its DIY UN-ARRANGED floral arrangements. Problem is, what you see is not always what you get, and what you get stuck paying for is a soggy mouldy thorny excuse of a gift. Here's what happened, I ordered the Farmer's Choice Mini Bouquets for my friend's funeral, used the $40 voucher, but then was required to pay $19 in shipping costs not previously disclosed!

I spent a lot of time picking out the perfect bouquet to be sent to my best friend in NYC for her 30th birthday. The bouquet that was delivered to her did not resemble at all what I had selected. So disappointing. If you are going to buy from Bouqs, don't waste your time picking what you want, they send the recipient whatever they feel like. What they delivered was ugly. You can see in the pictures what I selected looks nothing like what was delivered. Poor poor service and I won't be using Bouqs again. For $85.00, this is unacceptable.

I love these guys! I know it's not for everyone but the amount of flowers, and the freshness is simply unparalleled. Especially for the price of $32 out the door. Some folks won't love the DIY nature of it but for me it's fun and interesting. I also love the mission of sustainability. Love The Bouqs!

My flowers were delivered promptly and were nicely packaged. They lasted almost 3 weeks. Unusual for roses. I will recommend and will use again. They were beautiful! I am letting this be known because I was extremely pleased at the length of time they lived. This is a good reputable flower business.

The company has so many issues. Where to begin... First, make sure to check your credit card often. I was once charged 30+ times at once for flowers they never sent. The subscription service never works but they will still charge you. Not a month goes by where they don't mess something up and the employees don't have a clue. Look elsewhere unless you love unnecessary stress.

I used Bouqs for the first time and I'm super impressed with the process, the quality and the followup. I ordered three dozen tulips and they are long-lasting, the recipient reports. She followed their care instructions precisely and they are the gift that keeps on giving. (You usually don't hear that about live flowers!) The colors are brilliant. I have struggled for a long time with friends and family in small towns void of a florist or a good florist. I've used online resources but this is a unique company with a unique approach.

I have order floral arrangements through Bouqs many times now. Each has arrived promptly, as promised. The arrangements have been met with awe by those receiving them, because they are not your every day arrangement. They are different, lush and expensive looking, though the prices are very reasonable. I appreciate knowing and learning about the growers of the flowers, as well as where they are grown. That tends to take the "they are stored in a refrigerator" feel you get when ordering ordinary arrangements. I highly recommend Bouqs flowers to anyone looking to give that special someone something special.

The Bouqs Co. is hands down the best flower delivery service available. Their flowers are the freshest you will find and they truly last. I have ordered them 3 times now (different bouquets) and my grandmother has told me and sent me pictures of these beautiful blooms that last over a week! There is such satisfaction that now I only order from The Bouqs.

I have purchased four bouquets to date. The flowers arrive very fresh and sometimes as buds which means they last a long time. The variety of flowers and designs is better than average. One of my orders was damaged in shipping and customer service promptly honored the happiness guarantee. All this and I love the sustainable farm to table focus. Highly recommend.

Ordered flowers for my 86 year old Mother for Christmas. Upon visiting, I learned that the flowers arrived in very poor condition. I contacted customer support. They would not offer any help without a photo. (Of course, I had left my mother's house, and I live 13 hours away, so I cannot get a photo of the poor condition of the flowers.) I did not feel this was a reasonable request, and I felt that it was very poor customer support.

In spite of the company’s promise, they do not deliver as they claim. I placed an order on 12/20 for flowers for my parent’s NYE anniversary party and requested delivery for 12/29. I received a shipping notification on 12/26 that the flowers were shipped so I expected that the flowers were going to be received in a couple of days and I would get a call from my mother. I didn’t hear from her and began to wonder so I went to the shipping confirmation and found that the flowers are still about 180 miles from the destination and won’t be delivered until 1/3. That’s too late for the party and is after their anniversary so the eventual arrival of the flowers will be anticlimactic. But this company got its money, right?

I ordered an expensive bouquet for my Aunt as a final Christmas present - she's dying and this is her last Christmas. Bouqs marked it for delivery without a signature required, and the delivery man didn't knock or ring the doorbell. My Aunt was home all day and didn't know they were just left on the porch in 12 degree weather. The flowers froze. When I emailed the company (they have no way to just call them) I got a snarky email that I could try some of the trucks in "this video" to perk up my flowers - with a link attached. The link didn't work. They offered that if those tricks didn't work, I could send them a picture of the flowers. I'm not going to ask my Aunt to pull the flowers out of the trash and send me a picture. She was so devastated.

I purchased a full year of deliveries to be received monthly. They lost my subscription towards the end of the year and didn't send flowers for three months. I tried to cancel and they said I had two deliveries left at the value of $70. So, I thought ok, what's two more deliveries? Problem is I have to wait two more months to receive. They are keeping my $70 because I canceled and they don't give refunds.

Bouqs company prides themselves on satisfying their customers 100% or they will do everything in their power to make you happy. Unfortunately, this is absolutely not true. I sent flowers to my grandmother for Christmas. When the item's package was delivered, it was left on her porch. It was 20 degrees out and the flowers completely froze. I paid an additional $10 for Saturday delivery as well. She couldn't revive them and threw them away. She was so upset and disappointed that she called to let me know. I contacted Bouqs' customer service. Since this was during the Christmas holiday, no one got back to me for several days.

I ordered flowers for my fiance on December 16th to be delivered today December 22nd. Not only did we NOT receive them on the date I ordered them, I never received a confirmation email or anything. I checked my account, I was charged for the purchase the same day I placed the order, called the company directly gave them my full name, email, phone number, everything I needed when I placed the order even gave the recipient's name and somehow my order was nowhere to be found. Yet, I was charged on my card for the order. I had to dispute the charge because I never received the order. Very disappointed with this. BEWARE.

My sister was in a terrible accident right before the holidays and we chose a bouquet called SNOWFLAKE, she photo from website below and what we actually received. The roses that were delivered did not have the red or green flowers that they showed on the website, except for about 3 strands. I contacted customer service and their response was that they are buds... Will white roses turn into green and red plants???? I would like my sister to receive another bouquet that matches what was on the website.

I have been through a nightmare with this appalling company. After several emails offering a "mystery" discount up to 25% I ordered flowers to be delivered on the Saturday before Christmas (December 23). The discount was only 15% and I then had to pay an extra $10.00 for Saturday delivery (the first delivery day before Christmas). I never received a confirmation email but I was charged $75.16. Then three days later, on the way to the airport, I received an e-mail saying that my purchase was incomplete, even though I had already been charged three days earlier. Then began the necessity to send a dozen - emails or more to get any response. Five days later they FINALLY authorized a refund but left me with no flowers for Christmas and a staggering amount of wasted time. CAVEAT EMPTOR.

The Bouqs have really been great. They've responded fast to questions and concerns that I've had. Been helpful and made me feel like a great customer. Bouqs delivery provides tracking information online so I don't need to wonder whether my flowers arrived. I can check the status of my bouquet as it travels towards my intended recipient. They are amazing.

I love Bouqs. I have ordered from them three times and every time the delivery has been prompt. I have gotten wonderful feedback including the recipients stating that they are the most beautiful flowers they have ever received. I like that I can see and get to the know the farmer where the flowers are coming from and I like how unique their flowers are. Great company!

I've used The Bouqs Company for two years now and been very satisfied. They always deliver when they say they will and the flowers are always fresh cut, so they smell wonderful! All my recipients have raved about their gifts!

I am so, so thrilled with my flowers! They arrived exactly when they said they would, they were packaged perfectly and in absolutely excellent condition. They are the exact flowers and greens I saw in the website picture, but even more beautiful than I imagined. The cost and quality are an outstanding value. Speaking of values, the company works with farmers that practice sustainable eco-friendly farming. Check them out, bouqs.com

I placed an order two days before my mother's birthday for delivery 9AM-1PM. The delivery window came and went and no delivery. I submitted a "Contact Us" message on the website, emailed the help@bouqs.com, and tried calling multiple numbers before I finally reached an agent I could barely understand. She refused to disclose the local florist contact information and when she contacted them, she relayed the message that the flowers will be delivered "by the end of the day." Why did I pick a delivery time slot if it wasn't going to be honored?! The agent did nothing to keep the business and I demanded a refund. I was so excited about this acclaimed company and was incredibly disappointment. Just stick with the long-lasting brands - or deliver the flowers yourself like I'm about to do.

I will always purchase flowers for all occasions from The Bouqs. Every promise made online was honored and the price fit well into my budget. Last but not least the flowers are of such quality even I am amazed. Almost one week later the arrangement is still beautiful with buds adorning the 'bouq' and the blooms are outstanding. I am impressed with the beauty and size of the 'bouq' as well.

The problem with this company is that the appearance is not consistent. I thought that by ordering fresh cut CA grown flowers for delivery in CA that they would be really fresh. I chose flowers from CA growers and the primary draw that justified the extra price for this company was the local nature and eco-friendly practices. The problem is that they don't put anything in with the flowers to keep them hydrated. So they ship them out in a box with no water in the afternoon for arrival the next day.

I signed up for the one year delivery, prepaid, that should average a $ 55.00 arrangement each month, the first month was spectacular, very pleased. However, the second month the delivery I received was the equivalent of what I could purchase at Wal-Mart for $15.00! I have signed up and prepaid for a year's worth of expensive flowers, I seriously hope that I will receive better value in the future shipments! Buyer beware of signing up of a year of unknown quality/value.

I sent a deluxe bouquet to a friend for Thanksgiving for $75 and it arrived with a skimpy $5 worth of flowers. I was mortified and embarrassed. The Bouqs offered me first a $20 credit then a $55 credit which I refused since I plan NEVER to use their services again. I only wish I had read about their horrid and well deserved ratings before I ever ordered from them. BUYER BEWARE!!!

I ordered the most vibrant, colorful bouquet advertised. Their website listed the bouquet as "when we said all the colors, we meant ALL the colors." There was a very meaningful reason behind the reason I was sending a colorful, rainbow bouquet. The flowers delivered were almost all white with some very pale pink. I sent photos to the company and explained my reason for disappointment. Even the size of the bouquet was less than I expected as I ordered the deluxe version. The only response I received was "Because flowers naturally vary in shade, we cannot guarantee the exact color that will be in your Bouq. It is rare that the colors will not match what is on the site, but because the farm always sends what is best, it can happen". I am extremely disappointed as I was not expecting an exact color match. I was expecting SOME color in a bouquet advertised as "ALL the colors".

I order flowers from The Bouqs two weeks before my girlfriend's birthday. On the day, no flowers. So I called and emailed but got nothing. After four days of wondering and trying to get a hold of someone they finally arrived DEAD. She literally throw them out. AWFUL EXPERIENCE. I have now called and emails 12+ times and still no answer... Just called the bank for a charge back and sent them photos.

I have used The Bouqs for a couple of years for monthly delivery for 2 family members. However last year I had a problem with their billing process. I like to pay once a year but they weren't able to accept that so I waited a year and tried again. This year they have taken my one year payment but have only delivered flowers once in three months. They seem to have some problems and I hope they are able to solve them. They have great flowers at a reasonable price.

I ordered a deluxe order of flowers for my husband, they were delivered the very next day! Each flower was individually wrapped, and smelled awesome. Just as the picture showed. My husband, who is the greatest man ever, truly loved them. Happy with the company and the products so far. :)

I've ordered from Bouqs on at least 3 separate occasions now. Sometimes having multiple orders sent to the same address on the same day. On every occasion, I have received exactly what I ordered and on time. The major draw to me is that these are flowers sustainably picked from around the world, and shipped fresh, at a competitive price point. I have always been very pleased with the arrangements that have arrived. The flowers have always been stunning, vibrant, and enduring.

My recipients, mostly people in their 80s and 90s, have all been very pleased with their Bouqs. I don't understand all the negative reviews. The website clearly describes how the flowers will arrive and what to do to take care of them. If you follow the directions they bloom beautifully and last for a very long time--longer than most cut flowers--and have a wonderful aroma. As for the reviewers who seem *shocked* that their flowers come from ECUADOR... Are you really so ignorant that you don't know where commercial flowers at Walmart and the grocery stores come from? Not only are the vast majority of those flowers from foreign countries, they are most likely from farms that use environment destroying farming practices and horrible labor conditions.

My experience with Bouqs has been positive both as a recipient and as someone sending flowers to a friend. The flowers gifted to me were in bud form as described and opened beautifully within the day. The flowers lasted for a good while with care and changing out the water demo-regularly, etc. A portion are still thriving now, about a month later. The experience with being gifted the flowers led me to want to gift them to a friend. They arrived on time and appeared to be as described. The order was without a vase, however, because the one that arrived to me was dented, so it seemed not worth the $12. Essentially it's been all positive - it is surprising to see that others have not had the same experience.

Bought my mother the largest order of vibrant and colorful tulips. First birthday for her without my dad, who used to buy her a table full of beautiful flowers every year. I wanted to make it both familiar, but special by getting her tons of colorful flowers. Bouqs send ALL WHITE TULIPS. White flowers for her birthday after her husband died of brain cancer. Colors may vary doesn't even begin to explain how purple, pink, and white were instead all white. Was so disappointed. For a flower company, they sure didn't consider the meaning of particular colors and flowers. The company sent another order of the same flowers at no charge. Great. More white flowers to remind us.

I have ordered now twice, both times disappointed! I gave them the 2nd chance just to give them one more try. My mistake! Contacted customer service and got no satisfaction. Never as the picture show for the size bouquet that I have ordered. What flowers there are. Sad! Never ordering from them again and I suggest you don't either.

I made the mistake of choosing "Designer's Choice" and I also picked the deluxe which is the more expensive option. It was the laziest looking arrangement for $70+. I submitted a complaint to no avail. I would've been better off spending half the money and having a friend put together some flowers from a grocery store or just shopping somewhere else where I have received consistent service.

I ordered 3 separate orders from The Bouqs company from their website. The website had dates by the floral arrangements. So I ordered from what I thought would be the accurate bouquet for the flowers. The pictures are extremely misleading. I sent an arrangement to my supervisor and a few of my professors. I was so shocked and underwhelmed, as the flowers did not look anything like what the pictures on the website showed. They were about 12 stems of green plants. No flowers at all. We trimmed them and placed in the tin vase we purchased from Bouqs and waited a day to see if something magical would happen. Nothing flowered.

The order was for a dying friend's birthday (she probably won't be here next year). The order was never delivered (3 days now) even when I wrote many email starting on the supposedly delivery date. Terrible experience! Please don't buy from them.

I ordered flowers that were beautiful on their website. When my daughter in law got them; vase was broken and flowers were in bud form. I asked for a refund but they said give it 2 or 3 days for the flowers to bloom and if they don’t open let them know.

When seeking a delivery service, you would expect them to execute the one, simple, thing expected of them, right? Wrong. My fiancé planned two weeks prior to our anniversary to have flowers delivered to my office. The day came and I was left wondering if he had forgotten. The DELIVERY company was incapable of DELIVERING the flowers on the set date. Instead, they showed up a day after, shriveled and dead. A nice gesture from my loved one was soiled due to unprofessional service and a sub-par product. When I consulted customer service, they sent a template apology without reimbursement or full refund. Total scam.

I order flowers every year to send to my mother for my deceased grandmothers birthday. I have a account with ProFlowers and usually order from them, However ProFlowers the last two orders came were wilted & dead by the time they got to my moms house. So this year I decided to look around for more quality flowers. Found the Bouqs website with many Growers from all over the world.

When I tried to use the two Groupons I purchased for $20 off each order, the "free shipping" offer disappeared, but not until I got to check-out, so I had to start over again. In the end I actually "saved" only $5 on one order and $10 on the other. More importantly, Bouqs' "100% Happiness guarantee" is also false. I ordered 2 double bouquets. One bunch in each order was wilted in 24 hours and the other bunch within 3 days. (Flowers that I get for $5 at Wal-Mart last at least a week.) Lastly, their customer "service" was horrible. They told me I had to text them photos of the wilted flowers before they'd believe me, but then gave me a bogus/non-functioning number and email to which I was to send the photos. In the end, even with the minimal savings, I still paid more than any other flower service I've ever used (and I've used many) for far inferior quality. I will never use them again and recommend that nobody does.

I ordered an expensive bouquet from Bouqs and the flowers arrived in poor condition. Many buds were broken off, flowers in shock from being dry and overheated, etc. I tried them again, and the flowers arrived in better shape than my first order but they were shipped from ECUADOR. The box was open (must have been inspected and not resealed at customs) and, again, some buds were broken off, leaves had fallen off, no care instructions or flower food enclosed, not in good shape. I'm NOT looking for Consumer Affairs to intervene, but instead I'm writing to alert others about the condition of their flowers upon arrival!

I have ordered multiple arrangements from Bouqs and all have been beautiful! The flowers arrive very quickly and in great shape. No dead or wilted ones. I highly recommend this company (In the event you order lilies, tulips, etc they will arrive in bud form. As they should!).

WORST CUSTOMER SERVICE! Sent flowers to my out-of-town boyfriend for his birthday. The Bouqs delivery system which is FedEx just didn't try to deliver. They claimed the business wasn't open at 9:20 am on a Friday - which is not true. It's a place of business that is staffed by 8 am every week day. The Bouqs "customer service" said they would try again on Monday! Three day old cut flowers, not on the day promised which was the birthday, is completely not what I ordered. This is a pathetic performance for a company that sells execution. The "100% happiness guarantee" icon on the website is a joke.

Flowers were delivered half dead/wilted. All the vials were empty. No water in them and these flowers were "said" to be overnight because FedEx screwed up on the first order that did not get redelivered as FedEx stated they would redeliver next day and DID NOT! So this, a week later, was suppose to be the second order of so called FRESH FLOWERS! WHICH WERE ANYTHING BUT FRESH! Back and forth with customer service, the two woman I spoke with were very nice and did apologize for all the inconvenience but the gentleman that emailed me kept dancing around the issue saying I needed to wait for the flowers to perk up once in water. I have NEVER had to wait for flowers to PERK UP! REALLY!!! I emailed him four times telling him the same thing that there was no water in the vials and that overnight flowers should not be dead/wilted etc etc!

We ordered flowers for a memorial service, and they let us know late afternoon/early evening the day before they were scheduled to arrive (a week+ after we ordered) that they would be canceling the order / couldn't fulfill it. Words cannot explain how appalled I was with the service provided. We wrote in explaining how upset we were and they never even wrote us back.

The first time I ordered from The Bouqs, I sent two bouquets, and neither of the recipients ever said anything negative about them. I did not see either bouquet, so I don't know if they were just being nice. One of them was my mother, after all. This time, I purchased a license code from DudeIWantThat.com. It was a deal where you pay them $35 for a $50 code that you can put toward purchasing a bouquet on Bouqs. I went online to Bouqs and began placing an order for a $50 bouquet, and it said it could not put it in my cart, but didn't say why not.

I ordered a few bouquets from Bouqs.com that were beautiful. But the third and fourth orders were so disappointing. I sent an email with pictures of the third bouquet and they did give me a credit. I recently used the credit and ordered the same bouquet from their website to be sent to a different location. The bouquet I ordered from their website had roses, hydrangeas, pink accents and beautiful filler. (Picture below)

First, I sent these to a friend who lost her spouse. Never heard anything. I assumed they were delivered. Second time I sent them for a friend who was just diagnosed with cancer. First a week after I placed order they were cancelled because the date I was able to select for delivery was actually more money than on the website was showing... So they just cancelled it.

Terrible service. Flowers arrived dead and late. Then I called for a refund and couldn't get a hold of anyone after ringing for 15 minutes. Still haven't received a callback or email. Going to the bank for a refund!!!

I am now dealing with my second disappointing experience with this company. The first go-around, I ordered a standard bouquet of roses. The roses arrived on time, but were wilted and nearly dead upon arrival. I immediately followed up with customer service. I was assured that the roses would come back to life once put into a vase with the proper nutrients. Well, 5 days after doing so, the flowers never regained life and were basically dead. I was never offered a refund or alternative (100% satisfaction guarantee?).

I ordered a few bouquets to see how they looked before my good friend's bridal shower as I knew Bouqs would be perfect for wildflowers. Easy transport and they last long. When they arrived to my office I was surprised that Bouqs sent extra flowers! Everyone in the office was so happy. Our day was a little brighter because of the Bouqs team. Amazing. I adore Bouqs.

My sister in law sent flowers to my mother, who happened to be out of town so I picked up the flowers. I was appalled by the poor condition of the flowers and contacted the company (with photos), assuming they would be happy to have the opportunity to send a replacement before the sender or recipient even knew what happened. Not so. They told me the best they could do would be to credit the sender's account for $15. When my mother arrived, I gave her the flowers. She obviously appreciated the thought but we both felt bad for my sister in law, and didn't want to tell her what a mess it was.

1.0 star rating 6/4/2017. First to Review. I ordered what looked to be a beautiful expensive orchid from this site and it showed up broken and without most of the flowers on it. 4 emails back and forth asking for a refund from The Bouqs garnered nothing more than asking for more pictures. I did send pictures with the initial email and they still refuse to refund me OR offer a replacement. With the number of online florists out there you would think they would do a better job at keeping their customers happy. Never again.

After receiving a very sad looking bunch of flowers I decided to call Bouqs.com - how convenient they don't have a contact number!!! After reading the reviews it became quite obvious I wasn't the only disappointed recipient of gifts sent from this company. How are they still in business?? My flowers arrived the day after they were sent but were in shocking condition. The roses and other flowers were all damaged and wilted. It looked like something you would send someone you didn't like!! This is not acceptable. Friends paid good money for this nice thought. Unfortunately, their delivery of this product leaves a lot to be desired. Long story short - Stay away.

We ordered flowers through The Bouqs, with a delivery date for the Friday before mother's day. They didn't make it that day, but we were promised they would get there on that Saturday. They were not delivered at all and from the tracking data appear to have died in a Fedex warehouse in Denver. We received a voucher to reorder and placed the order again. The flowers did NOT arrive on the promised delivery date the second time either. They did show up a couple days later, after I complained and had to really argue to get my money back. The Bouqs almost didn't give me money back and blamed the delivery issues on FedEx. I am glad I called when I did because the flowers she ended up getting were hideous. They looked nothing like what we ordered, were sparse, and mostly dead. They definitely did not look professional. I will never use this service again and would discourage anyone else from using them too.

I have been the recipient of flowers from The Bouqs company on more than one occasion and have been extremely disappointed the last few deliveries. I have not complained to the company nor written a review as I did not want to disappoint my son which is the sender of the flowers. However, after the last shipment this week (tulips) I must voice my concern. The flowers were weak (broken stems upon removal from the box), wilted and of such poor quality I must toss them after only 3 days. I will recommend to my son to use another company.

I ordered a one year subscription to Bouqs for my wife's birthday. The flowers were to arrive every month on the same date. The first month, the flowers were great, but the quality declines every subsequent month. By the 3rd month, the flowers wilted after a day or so. The 5th month the flowers didn't arrive. When I attempted to contact Bouqs to inquire about the flowers, I got no response. I tried multiple times, but they appear to have no customer service. Frustrated, I cancelled the subscription and requested a refund. Still no response - of course there has been no refund. I have escalated this with PayPal and am hoping for the best. Please save yourself the aggravation and don't buy from this company.

I ordered Mother's Day flowers for my mother in Arizona. They were left at her door without notification in 95 degree heat. They were dead when she found them. I contacted customer service and got a standard form email stating that they would contact me within 24 hours. No reply, sent another email, still no reply. Out $100. I won't order from them again.

I spent about an hour trying to decide which flowers to send my mom for Mother's Day. I ultimately chose the "Class Act" mainly because of the muted colors which I thought looked very happy! My mom texted me to say thank you when she got her flowers and said they looked very healthy (at least they were healthy) and she sent a picture. I was very surprised to see that the roses which were supposed to be a very light pink, were very dark red.

I would never recommend this company. I received an overpriced terrible bouquet of flowers. On top of a terrible bouquet the card that came with it was all bent up. I complained and nothing was done. I would never recommend this company. Horrible experience.

If I could give less than one star I would. I ordered from this company and spent $70 and received dead flowers. I've emailed the company multiple times and haven't heard anything back from them. Don't waste your time or money.

Received very generous bouquet as a gift. Would have been thrilled BUT the 13 roses look as if they had been picked & packaged weeks ago. Wilted, browned & bruised. The carnations not much better. The company offered to put a 15.00 credit in senders account... For the cost, the entire order should be replaced.

So the first time I used The Bouqs I had bought a Groupon and that order went just fine, decent flowers arrived on time to my aunt's place. I liked that they were sustainable and used the source, the growers. Well I bought another Groupon and paid a bit extra for a mother's day bouquet. It never arrived. They couldn't find my order because I had done it as a guest instead of linked to an account. I had to send them my bank statement as proof. 13 emails later they finally admitted it was their fault and they would refund me, which they have not, and to use the Groupon again but it has since expired. I'm out $32 and no flowers for my mom. I have them a 2 only because the first order went through fine. I am very frustrated with this business customer service.

Absolute worst floral delivery experience ever. They have no phone numbers to call customer service, so you are left to sending emails and receiving inadequate responses. Supposedly they offer same-day shipping, but my order for Mother's Day was supposed to be delivered an entire week ago and is still nowhere to be found. Originally, I decided to take advantage of an offer for a "free" ($40 discount) bouquet. They made up for the discount by charging $20 for shipping and $12 for a vase. I had to place the order by email to customer service since the website kept clearing my cart before the order would process.

Ordered The Bouqs about a year ago - great experience first one/two times. Shared my experience. Have received flowers from them multiple times since then as gifts and every time I have written to complain. They give you credit - but don't allow you to use it unless bouquets are full price. Mother's day flowers were received and the next day, after of course water/food, they started to die and never opened.

Mother Day's Special Not honored. Tried to purchase a "free" bouquet with a $20 "shipping fee" as a first time customer. None of the 3 $40 options were available and by the time their terrible customer service people responded it was impossible to get an arrangement delivered on time. No apologies, always a different rep responding to my email. "Nothing we can do". Terrible policies, extremely vague promotion details, no follow through and no attempt to better the situation.

My daughter ordered Mother's Day flowers from The Bouqs Co. Not only did they not come when promised, but when they finally arrived 8 days late, they were blackened and had petals falling off the flowers. Have used other mail order flower companies and have had good results, but this one is deplorable. They shouldn't be in business.

I ordered what I thought was a beautiful bouquet for my daughter's first Mother's Day. The flowers arrived on time. The colors were beautiful BUT they died two days later never blooming. I tried to contact the company and there is NO phone number to speak to anyone!!! I submitted an email. I again submitted a second one with pictures! So sad wanted to leave this company!!! All I can say is the ProFlowers my son sent me are blooming and beautiful. I won't order from Bouqs again. I am going back to ProFlowers.

My son who treats me extremely well would throw a fit if he knew what was delivered to my home for Mother's Day. 3 carnations and 3 roses made up the arrangement, and the roses died before ever opening up!! Wow, seriously? This floral arrangement was the ugliest I have ever seen. Shame on you for charging my son anything for this crap. I am still considering whether to tell him or not. Really pissed off.

Ordered two Mother's Day bouquets. My mother in law actually text me a photo and wrote 'Thanks, they are fine'. I was absolutely abhorred by what was sent to her. When I notified customer service they weren't going to do anything but send her a video about flower care. This is not a joke. And then after I got very steamed they offered me $10. Unbelievable. ***Do not do business with this company***

Please don't depend on this company! If your flower delivery is timely, find another flower delivery service. On Mother's Day, probably the MOST important "flower holiday", they screwed up! Ordered for delivery 3 days early JUST TO ENSURE THAT WE'D HAVE THEM IN TIME. When they didn't arrive, contacting them is restricted to email. They do respond, but several hours later. They asked me to wait so they could research the delivery problem. No further response. Next day I make another inquiry. Again I'm asked to wait with much apology.

My sons sent 24 roses to me for Mother's Day! 12 sad, wilted petal, dropping, brown leaf roses arrived! I loved the thought and didn't want my boys to know how awful they looked so I contacted the company instead. Well apparently it was because I didn't know how to care for these specially grown and nurtured roses!!! I should watch a video link they provided! I'm 60 and have cut and arranged a lot of flowers and these were the worse ever received by mail!! And I would have let it go if the company had responded with "We are so sorry. We will refund your son's account and send you more so you can see our usual quality" but NO! They said "not possible for the flowers to be low quality and NO not refunding unless the buyer request a refund!"

Don't order flowers from Bouqs.com. Two separate orders placed on bouqs.com for Mother's Day flowers were totally unsatisfactory. The flowers were not those that I ordered (as depicted on their website). Not only were they entirely different - and less attractive - flowers, they were mostly wilted or near-dead. Both of the recipients felt it necessary to tell me I ought to complain and try get my money back. When I contacted bouqs.com (twice!), all I received was an email stating they were sorry. I wasn't satisfied. Be warned.

Worst flower delivery ever! My daughter ordered flowers for me to be delivered the day before Mother's Day. She's in another state but checked online and learned they had not been delivered so she followed up with them. They then promised a Sunday delivery. When she saw I still had not received them on Mother's Day, she called to apologize because I was feeling very forgotten. She explained the horrible customer service experience she had with them and said she was still working on it but that the flowers would be very nice, including a plant that I could then pot and keep.

It's infuriating to see that my experience was not just a one time thing... Everyone has the same experience when ordering from The Bouqs. I took a chance on a new company without reading any reviews and it was a frustrating and embarrassing experience! I ordered Mother's day flowers for my Mom with a delivery date of the Friday before Mother's day. Friday comes and I receive an email saying the delivery date would actually be Saturday. One day later and they were sending me a store credit, so no big deal. They then send me an email Friday evening to say my order has been shipped.

Customer service did get back with me right away via email, but a credit doesn't really help, as all my funds went to buy THESE flowers, and so I can't get replacements that look less shopworn (and are perhaps whole). I'll never order flowers from them for any important occasion again, so I'm not sure when a store credit would be used!

Don't waste your time, money or efforts on this company. My daughter sent me flowers for Mother's Day. They arrived via FedEx with Saturday delivery. Flowers were droopy & dead. I trimmed the stems, & added packet enclosed into fresh water. I tried to revive them... When I awoke in the a.m. the following day, they were still dead & droopy. So I emailed the company. I got an immediate email response and I was told to removed all leaves, cut stems (I already had), and put into direct sunlight, and they will bloom and be beautiful. Well... They still look horrible, dead and total drooping.

My adult children sent me a bouquet for Mothers Day. They live in CA, I live in NY. The roses were brown, as were the carnations. The mums were crushed and broken off the stem. The spider mums were fine - they were wrapped in nets. I told my daughter how the flowers arrived and she contacted the company. They told her it was normal for some of the flowers to be brown. Really? I wouldn't buy these flowers from a supermarket for 19.99 and I'm sure my children paid a lot more than that. ProFlowers guarantees their bouquets for two weeks. These flowers are 50% dead. Do no use.

I ordered a bouquet for Mother's Day with a 10 day lead time. Not only did they not deliver on the day before Mother's Day, as promised, they are not planning to deliver my order at all due to a "technical issue." I was not informed of this at ANY TIME until I wrote to their customer service to find out where my order was. And it wasn't until I asked directly when the order would arrive that they informed me that it would not be delivered at all. This company is awful and I would steer very clear of them.

My daughter sent a bouquet of flowers from this company for Mother's Day. I can say, without fear of contradiction, these are the worst, most pathetic bouquet of flowers I have ever seen. Many of the stems were broken and the flowers just hanging and many of the petals had fallen off. One side looked like the driver must of sat on them. I cannot express how bad these flowers were. Save your money.

I ordered a "deluxe bouquet" of tulips for my mother. There were suppose to be 36 assorted tulips but what they sent were 20. Had I not ask what was sent I would have never know they had shorted my order (I am in CA, my mother in VA). I feel my money should have been refunded but they said they would get me a credit on my account. Why would I want a credit with people that can't fulfill a simple order. Guess I should have check with ConsumerAffairs before using them because their reviews are not good!!! Do not use them!!!

I received two dozen red/yellow roses from my children for Mother's Day. The box arrived via FedEx from The Bouqs, which I had never heard of. The roses were carefully packaged and are all beautiful. I have a very full vase of flowers, they smell great, and now I am considering ordering from this company. I would recommend giving them a try.

I bought these flowers for my mom for Mother's Day and they came wilted and crushed. I will never use this company again the company basically said to wait for the flowers to bloom before addressing the situation. It would be a miracle to bring these flowers back to life.