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I bought this from a TV commercial. The phone number was wrong and the website didn't exist, so I should have known better. I did a search for the product and found Bulbhead's site. I searched through the products and found the item. Then their system wouldn't accept my credit card. So I tried another. Again, didn't accept it. I finally paid with Paypal.
The product arrived with very little instructions. I finally figured out that there was a switch on the back of it. I wanted to test it before I used the adhesive to stick it to the front of my house. I turned it on and couldn't feel this tiny switch move. I called customer service and was given no real help. They were telling me that it had to be in the sun to get a full charge before it would work. They wanted me to install it without testing it first. They then told me to protect it from getting wet! How can you sell a product intended to be used outside-attached to a wall and somehow not let it get wet... especially in South Florida... the rain capital of the continental US! How stupid can this be?
I told them that this was false and misleading advertisement and that I considered the unit to be defective and wanted my money back. They told me I had to return the unit at my expense. they sold me a probably defective product with a misleading description and still wanted me to pay shipping in both directions! I returned to their website from a link in one of their emails. The page was specific to this product, but within 5 seconds refreshed to the site's main page. I have since found out that if you enter any page on their website without first going to the home page, it will do the same thing.
I don't want anything more to do with this company. I have thrown the light in the garbage... I didn't want anything more to do with them. I know that Telebrands, the parent company of Bulbhead, has had numerous complaints made about them to the FTC (mine included). I wish I had done my research about them before I made my purchase. For your own peace of mind... avoid them.
I have recently received post card saying an item I have ordered is on backorder and will be shipped and I assumed billed in 30 days. To my knowledge I have not recently ordered anything from them and do not intend to pay for anything either. Attempts to contact the phone number on card are fruitless, all that happens is you get moved around in circles and back to the original recording. I have called several times with the same result.
I’m a 72 y/o woman and like this lightweight POCKET hose. I used it for 3 months in small garden area and stored inside during the winter. It had a hidden tear in outer shell and developed an “aneurism-like” bubble on inside lining which exploded and shot water everywhere! I bought another POCKET hose at Home Depot and they told me that you are a reputable company that stands by its products and that I should contact you for replacement or reimbursement for defected product. Please reply.
Called and sent emails many times asking when can I expect to receive my order? I am told on backorder, could be 6 weeks. I asked would someone from TeleBrand call the manufacturer for this product and ask them when do they expect for order to ship? Never received any kind of reply. It has been 4 weeks, still waiting, still being told the same, 6 weeks.
My mother order two books from them, "Miles Bader Bug Book" and "Miles Bader Bigger Pest Book" on her debit card. After the initial charge which I thought was overpriced to start, they kept debiting her checking account monthly for some sort of club that she did not ask for, and they didn't mention. I only discovered it after a year when it had rang up well over $300 more in charges. The bank removed the charges for the last 60 days, but couldn't do anything about the previous unauthorized debits. This company is a scammer and one to avoid.
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My husband had ordered 2 lighters (Bulbhead Atomic Beam) back in September of 2017 for $19.99. He received them. I monitor our Visa purchases so that I can see all purchases so that there’s no surprises when our statement come. Surprise - $19.99 was charged again 2 times in October/November, back to back, although we hadn’t purchased anything else. I called the company and they assured me that I would receive credit immediately and that the product was backlogged so it wouldn’t be shipped. The credit wasn’t applied. Our November statement arrived and the $39.98 was charged to us. After another lengthy conversation the (extremely helpful) Telebrands agent informed me that on her end that the purchase couldn’t be seen on her screen and that I needed to fax my statement to the company. After reading other reviews, and seeing the one star ⭐️ I’m afraid that we ate this one. Never Ever Order from Telebrands.
I ordered the Hurricane Fur Wizard with the mini wizard. I checked the box to get a second set for shipping and handling. I received one set with the invoice stating I ordered one deluxe set. So... I guess I got caught in the old "bait and switch" deal. I have waited on the phone on hold for over a half hour with no response from a representative. I tried to email but the site is for checking orders only. Do NOT order from this company.
I purchased the window wonderland units on September 3rd, 2017. After waiting 3 weeks I checked my order status. The order status said they were unable to process my order and it was cancelled. I called and asked why this was that the payment was pending in my bank account. I was told that nothing was charged that it was a hold on my account and will not be charged because the bank declined the purchase. The next day I called the bank and they stated it was processing and will clear at close of business. I again called and they insisted that no payment was taken and basically calling me a liar. They told me to send them my bank statement to show that I was charged.
Next day after cleared I sent them a copy of my bank statement to prove they took it out of my account. I then called them to talk to them about this again. The rep kept telling me that no payment was taken and stuff. I asked to speak to a manager and she told me that he was looking into this and will call me back in 3 hours. Well almost 24 hours later I am still waiting. She stated to me that the charge was not from them that it was from someone else. BS it is their name and their address. They are total scam and will take your money and deny that they did. I am doing everything I need to so I get my money back.
BEWARE OF ORDERING FROM TELEBRANDS! I ordered the Red Copper Brownie Bonanza from a TV infomercial. The offer was one brownie pan for $19.99 with free shipping plus a free brownie pan and a doughnut maker. I was required to pay a shipping fee for the two free items (brownie pan and doughnut maker). After three weeks I received a postcard stating that free brownie pan and doughnut maker were canceled from my order because the items had been discontinued. Even though the offer I responded to had free shipping on the original item, I was charged shipping.
When I called the customer service number on the postcard I was told that there had never been an offer that provided free shipping, even though it was clearly stated in the infomercial. As this company continues to sell the brownie pan, they are clearly not a discontinued item. These items are available for purchase in local stores, however, I chose to make the purchase from the infomercial BECAUSE of the additional free items. Since I didn't get any of the extra items or free shipping, I ended up paying more for the pan than if I had bought it locally. Plus the extra hassle of making additional phone calls. If you order from an infomercial be aware that not only are you kept on the phone for over 20 minutes, you run a big chance of not getting the full offer.
I ordered a week before Father's Day for the flashlight and lantern. It has still not been received!! I called several times and emailed correspondences. I was told I would get a 5 dollar discount!! It's a scam. They just hope people will assume it gets to who you are shipping it to!! I got the runaround and now they won't refund the money. Told me it shipped again and will be delivered August 9, guess we will see! NEVER ORDER FROM THEM!! If I didn't keep emailing and calling I doubt I would have gotten this far!!!
I purchased the Atomic flashlight and when placing the AAA batteries in, I had two batteries in place into the battery holder and the battery holder got extremely hot to the point I had to put it down on the table and take the batteries out. The batteries were brand new Duracell and I placed in Eveready generic batteries into the battery holder and placed it inside the Atomic flashlight and of course it did not work. I contacted the BulbHead company via telephone and was asked to take photo of Atomic flashlight which I did.
I received an email telling me to return the flashlight to the seller which I purchased the product and I am on vacation with my fifth wheel and told them I am 300 miles from Denver and I am not going to drive that far to return it and they have chose to take a give a care about the faulty Atomic flashlight and so I am out 30.00 dollars and recommend that no-one buys any ** made product from the burned out BulbHead company owned by Cree Inc...
You can look and see the amount of dissatisfied customers have posted about products they bought also which is not a problem for the BulbHead company because they are stealing money and their attitude is there is nothing anyone can do about it... Wrong, I am going to make it clear on social media and maybe even a video driving over the flashlight to show the inferiority made products made by this shyster company… So buyer beware and dont waste you money and spread the word about how they rip people off around the world which is stated on the product package...
Just FYI: Bulb Idea is really TeleBrands. As numerous reviewers have said, they sell junk. I too bought two of their pocket hose and both literally fell apart and had more pin holes than Swiss cheese.. I do not recall details, but a class action suit was filed and at some point I will get a settlement check (but I am not holding my breath). I ordered two climb carts and now that I know it is really TeleBrands I expect junk but at least my card issuer will reverse the charges if the climb carts are junk.
We purchased the TeleBrands pocket hose last year and shortly after using it, it sprung a hole in it. We were able to exchange it where it was originally purchased. On the 2nd use, the new one sprung a hole as well. We tried to make do with the situation and the hose sprung a second hole. This product is a waste of money and is NOT as their website claims, "And, Pocket Hose Top Brass Bullet features an industrial brass connector with exclusive connector protector that's guaranteed to not to kink, leak, or tear."
I contacted the company as we no longer had the receipt from the original exchange. The company sent an email that included bold lettering advising they do no reimburse for postage and spelled it "reemburse". They also included that they want all customers to be 100% satisfied however with two faulty products of theirs I am far from satisfied.
Not impressed that the first item in 'Instructions read before use' says 'Remove pocket hose from package' but the instructions are INSIDE the package and cannot be read until the hose is removed! Well done.
I ordered the spin scrubber online. At that time, I was not aware that the company was TeleBrands. After receipt, assembled the product and began a 20-hour charge. After the unit was fully charged, I was able to clean my shower, however, the battery was drained after 30 minutes of use. I then began a re-charge, however, after 8 hours on the charger, the scrubber would not power on. This is not my first bad experience with TeleBrands. I filed a complaint with a state agency on another faulty product, with no results.
I received the Telebrands StarShower Laser Xmas light as a gift from my son. He purchased it through Amazon. It was DOA and did not work coming out of the box. Contacted the Telebrands who advised Amazon was not an authorized reseller and they would not stand behind their product. Then I contacted Amazon who did a flawless return and replacement within one day. Bottom line, BUYER BEWARE on anything you buy from Telebrands. They will find a way to skate on their products with nonsense excuses. And Amazon is the best. Perhaps Telebrands needs to rethink their customer service policies by taking a page from Amazon's book.
I have posted the following to every consumer review site I can identify: I have 3 orgreenic pans 2 years old, very little use because they just don't work as advertised. Everything sticks to them even after they've been 'seasoned'. I KNOW how to season a pan because I cook frequently with cast iron skillets. Pans have to be vigorously hand scrubbed even after going through dishwasher heavy duty cycle. Warranty is explicit that defective pans will be repaired or replaced for lifetime of original owner. 1st customer service rep said the company only had 10" and 12" pans in stock. 2nd customer service rep says they don't make them anymore, have none in stock and offers depreciated refund of $22.78 vs replacement as warrantied! And I'd have to return them at my expense to get that $22.78!!! I paid nearly $60 for them. Totally unsatisfactory! Supervisor has not called me back as promised. DO NOT BUY THIS PRODUCT!
I've never encountered a company with such a non-responsive customer service department. The order from the TV ad with a reduced price was never placed. The phone agents were rude or claimed that they could not hear the customer on the other end (that may be the case since I'm pretty sure they're actually in India). When they were finally reached, they agreed to place the order again at a somewhat higher price and sent a postcard saying the item was on back order. Weeks passed and an email to request an update on the order status was never answered. Their online chat was tried twice, and there was no response to that either.
After more than a month, a phone agent said the order had been canceled because the credit card was denied. A check with the card company revealed that the order was never run. When confronted with the news that they had lied about running the card, an agent agreed to place a third order at FULL PRICE. I agree with many other reviewers -- this company is a scam and a fraud. They obviously never intended to honor their TV reduced price offer on this item. Their intention was to reel people in with a phony offer so that they could upsell things like an extra coating on the pan along with many other confusing "deals" on possible future orders. This company is taking advantage of people and should not be allowed to operate in this country.
Merchant order ID **. I received product on 30 June 2016. It was said to me that if I pay using card online I will get a free gift, which I did not received. Anyway, when I opened the product it was found that it was already tampered. Found all plastic bag seals torned. Some accessories were also found incomplete and missing.
I have very bad experience with TeleBrands network limited. They are doing totally a wrong business and cheating the tele consumer. I have ordered Nicer Dicer with Go Duster free. But they sent only the cheap condition nicer dicer. When I call the customer helpline of company about not receiving the GO duster they said "product is out of stock and as the product is available in stock we will send it to you." After dozen of complaints in five month, lastly they said "sir your complaint period is expired now. We did not entertained your complaint." So they are doing wrong business and I suggest the consumer please do not entertained this company. They are cheater. Also they show branded & very high class product on T.V ads but product sent by the company are very cheap quality chinese product.
We are national number one broadcaster. We started a Gym within our premises by purchasing two Treadmill machine from TELEBrands. Unfortunately machines get out of order within 3 months but TELEBrands could not provide service which was required in Guarantee Period. By making repeated request to Company vice President Mr. Rao the company agreed to send service engineer but instead of repairing machines, he take out card and speed sensors with him.
After making regular calls he agreed to repair the machines and ask for Rs. 2500. We were agreed to pay but he did not turn up. As faulty parts are not available within machine so other service technician is also not able to replace the part. So we made a request to Company President Mr. Shekar for repairing the machines. He took online the service engineer Mr. ** and he agreed to come with two days but unfortunately nobody came from the company till today. TELEBrand is insisting to purchase higher brand by paying more than rs. 135000. This is all my experience with TELEBrand. TELEBrands is sole responsible for the closure of our Gym. We request all of you be careful with Telebrands. Service is very, very poor even their product will not be run during guarantee period.
I recently turned 66 (thank you, sit back down). At that age most of life's surprises aren't good ones, but I had one this morning that really shocked me. Just because things seem to happen that way, I had three separate 50ft pocket hoses run over on three separate occasions ruining all three in less than two weeks. No fault of pocket hose, I just didn't get it moved fast enough. Being retired on a fixed income, buying four pocket hoses set me back a bit.
Now to make a long story short, I returned the three busted hoses by mail with a brief explanation and no receipts, offering to pay shipping if they could just replace one hose. l knew I would never hear from them and in too bad of health to drag a heavy conventional hose around, I went ahead and bought another 50ft pocket hose. Two weeks later to my surprise I get a postage paid box from Pocket Hose Top Brass 7850 Ruffner Ave.Van Nuys CA 91406 containing Three 100Ft Top Brass pocket hoses with a Thank You and a "Your Satisfaction Is 100% Guaranteed". So to whomever it may concern, they stand behind their product. Thank you TeleBrands you made an old happy.
I ordered for The Tiger (the ultimate fat burner) on the first week of August 2015 by cash on delivery. I received the item on 13th of the month, by FedEx courier at 7:30 p.m. After paying Rs. 11544 to the courier, I opened it. I found only three parts of the machine. The other parts like the paddle, the screws to fix the rods in front and back, the manual, the 4 corners to fix it on the ground, the meal plan, & the gift of Rs.2000, which they promised me to give with the product when I ordered it WERE MISSING. Maybe there are some more parts which are also missing which I don't know, because as seen on TV ads I recognised these parts.
I called Telebrands. After telling them the whole story they gave me the customer service number & asked me to call them on the next day because, customer service remains open from 9:30 to 6:00 PM. I called them next day and explained everything. After listening all, the executive replied, "Ok, you have not received your manual. We will send it to you on next week, Thursday," and cut off the phone line.
Then I again called & called & called and gave them the explanation each & every time. I sent mail to them with the photographs of the parts which I have received, so that they can send me the other parts. I again called them & send some more mails also but neither any response from their side or the missing parts. I am still trying to make them understand which parts I have received & which are not. Sometimes I speak with them in Hindu, sometimes in English, but nothing. Neither I have make them understood about the parts nor they have dispatched me the remaining parts.
From TELEBRANDS INDIA I had purchased a TWIN MOTION Single motor Slimming belt with heating facility, for Rs 4000 in Oct 14. The same developed some heating problem in Feb 15. Upon instructions the same was returned to company with an amount of Rs 500 for repair. I received back the item in Apr 15. But the item was changed as it did not have the heat facility. I returned the product and received back again in Jun 15. This time a different company product (MEDILIX) was delivered. This also did no have heating and it was an old and used belt.
After talking to Cust care I sent the item again and received back after lot of calls in Aug 15. Again the same (MEDILIX) belt was sent which is same old one as one sent in Jun (I have photos of both and they are same.) On inquiry I am asked again to send back the product. I have spent courier charges 4 times and hundreds of calls. My calls are dropped and no refund is given. I don't want this belt now. Please resolve the matter. I want the money back along with compensation.
Company cannot ship item ordered. They have excuses of too many orders. In order to cancel you have to go through a song and dance. Will never order anything from this company.
I had a high birthday party this Sat and bought 7 boxes of balloons bonanza. I was very disappointed as more than half the balloons had holes in them as well as they were very very small when filled. Item did not work as it should. VERY UNHAPPY AND WILL NOT RECOMMEND TO FAMILY AND FRIENDS. WASTE OF MONEY.
I've had the OrGreenic pan about two years. No visible scratches or marred places, yet everything I cook in it, even with oil, sticks.
I opened the package, hooked it up to the hose bib and it had 3 pinhole leaks before it had unfolded. I have read reviews by other about Telebrands as to quality of customer service and problems with refunds so I am not even going to waste my time to try getting my money back. I do not want a replacement. Why ask for more aggravation? From other reviews I have read, and my own experience, this product is junk and Telebrands should man up to that fact and refund consumers who bought it with no questions. I bought this item from my local hardware store and no longer have the receipt. The bar code is 0 97298 02389 7.
Pasta n more - I have this product and am satisfied. How do I get the recipe book.. Lost mine.
The first hose I bought broke the faucet connection after 6 weeks of use making it totally unusable for the last of the gardening season. The second hose for which I faithfully and carefully followed the instructions lasted the gardening season. I hooked the hose for this season, very carefully hooking it to the faucet and used it to water my container plantings. The nozzle end separated completely from the fitting. I was sprayed and soaked before I could get to the faucet - 6 feet away - and turn the water off. So your pocket hose has broken at both ends no matter how careful I was in the use. I am hoping you will put this on line as a warning to all those who believe this hose is meant for a garden season. I have already discussed this with my neighbors, family and friends who were interested in buying the hose and advised against the purchase.
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