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Reviewed Aug. 13, 2020
I responded to a TV ad for car cup cell phone holder for $19.99. Buy now and get a second free along with free shipping and 10 face masks. 10 days later, still not shipped. Charged my credit card $29.95, included shipping. Total scam. Stay away.
Reviewed Aug. 3, 2020
I ordered 3 face masks and received 10. The man I ordered these from assured me that I can order any amount so we agreed on 3. When I received the package there were 10 masks in the package, I then called their C/S and they would do nothing about it. They then advised that a supervisor will call me within the next 24-48 hours. This was 1 week ago with no call. Today I called again and they will refund my credit card but will not pay for the return postage even though the paperwork states 100% guarantee. My next step is to report this subject matter with the Attorney General's Office. This company is a big fraud please do not order anything just read all the reviews that alone will describe this company.
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Reviewed July 6, 2020
I purchased a 75 foot expanding hose last fall, stored it in the garage in its original packaging and when I went to use it this weekend, it leaked in the middle of the hose. So being that I had the original packaging I called for warranty replacement and was told if I do not have the receipt (who keeps a hose receipt?) I had to at my cost send the hose back to them with 8 dollars to get the hose replaced, the hose only cost 29 or 39 dollars, by the time I packed it up and sent it back with the 8 dollar check I could have bought a new one.
This is terrible customer service as I only used the hose a few times and it had issues, DO NOT BUY FROM THEM as their customer service sucks and only benefits them.... Oh I found the receipt and they still wanted $8 for shipping and handling to replace their defective item. Why not just give me a coupon and I could go back to Home Depot where I bought it and get another one. Why make me pay for shipping when a coupon would work just as well.
Reviewed June 4, 2020
I ordered the Hempvana back brace as seen on TV. The company double billed me. I called them (which is very difficult to reach a representatve) to advise them and disputed the extra charge with my credit card co. Instead of deleting the extra charge, they ship me another Hempvana back brace. This is ridiculous. I see their products on TV all the time, this is not a good company (Telebrands- Bulbhead) to do business with and I will not do business with them again as they are so incompetent.
Reviewed May 21, 2020
I ordered a silver bullet pocket hose and 3 weeks have passed and still no order. I checked the tracking and it said, due to overwhelming demand they are out of stock and I am on backorder. I did more checking and many customers are in the same situation even on different items. Seems they don't have the quantities to fill the orders on their items. I'll never buy anything else from them. I will instead just go to a local hardware store and get something there instead. Terrible company to deal with.
Reviewed May 19, 2020
Purchased a 2020 chess set - they took payment Feb. 2020 - now May 2020 -no chess set - no refund - no reply to numerous emails - calls are on hold over 2 hours NO ANSWER - filed with BBB In hopes they can help get resolved.
Reviewed Jan. 24, 2020
I contacted customer service about a blown bulb in my product in Dec. 2019. I purchased this product at Walmart in 2017. The representative told me that they were out of inventory and to contact them again in January 2020. I just got off of the phone with a different representative and am now told that they have discontinued the product. I learned my lesson. I will no longer buy bulbhead Telebrands products and I suggest everyone be wary should they decide to take a chance on them.
Reviewed Aug. 12, 2019
Received a SliceOMatic as a housewarming gift. I watched the video as they ask you to do. The first time I used this item the handle broke off. I attempted to contact Customer care at 800-777-4034 and was told by Jason, "There is nothing we can do for you". Never again will I purchase any TELEBrands products. BUYER BEWARE!
Reviewed July 19, 2019
So I bought a few Flea Doctor from them for my pet, it's supposed to be a flea comb on steroids that zaps the fleas and kills them or stuns them long enough that you can kill them. When I first got it I tried it and combed my dog's hair with it and it did get fleas in the comb but they would just jump away... It said in the manual that the tone it is making would be longer when it was showing the fleas. Having never heard that I thought there must have been something wrong with the one I had. So being an electronic engineer I tore it apart, stunned to only find the components on the board necessary for it to make a beeping noise and other components that are supposed to be attached to the board that are crucial to its functionality just not even attempted to put on completely missing, all in a purposeful attempt to deceive buyers into thinking it's working!!!
Reviewed May 1, 2019
I bought this from a TV commercial. The phone number was wrong and the website didn't exist, so I should have known better. I did a search for the product and found Bulbhead's site. I searched through the products and found the item. Then their system wouldn't accept my credit card. So I tried another. Again, didn't accept it. I finally paid with Paypal.
The product arrived with very little instructions. I finally figured out that there was a switch on the back of it. I wanted to test it before I used the adhesive to stick it to the front of my house. I turned it on and couldn't feel this tiny switch move. I called customer service and was given no real help. They were telling me that it had to be in the sun to get a full charge before it would work. They wanted me to install it without testing it first. They then told me to protect it from getting wet! How can you sell a product intended to be used outside-attached to a wall and somehow not let it get wet... especially in South Florida... the rain capital of the continental US! How stupid can this be?
I told them that this was false and misleading advertisement and that I considered the unit to be defective and wanted my money back. They told me I had to return the unit at my expense. they sold me a probably defective product with a misleading description and still wanted me to pay shipping in both directions! I returned to their website from a link in one of their emails. The page was specific to this product, but within 5 seconds refreshed to the site's main page. I have since found out that if you enter any page on their website without first going to the home page, it will do the same thing.
I don't want anything more to do with this company. I have thrown the light in the garbage... I didn't want anything more to do with them. I know that Telebrands, the parent company of Bulbhead, has had numerous complaints made about them to the FTC (mine included). I wish I had done my research about them before I made my purchase. For your own peace of mind... avoid them.
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