BulbHead Reviews

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About BulbHead

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

BulbHead creates and markets consumer products through infomercials, online marketing and direct response television. Established in 1983, the company produces a variety of household, kitchen and personal care items, including its "As Seen on TV" products.

Visit www.bulbhead.com
Pros
  • Durable product quality
  • Responsive customer service
  • Clear return policy
Cons
  • Order delays experienced
  • Misleading advertising claims
  • Difficult refund process

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BulbHead Reviews

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    Page 1 Reviews 0 - 15
    Refunds & Payouts

    Reviewed March 31, 2026

    I ordered the three-second Lazer Bond Rapid Repair. It says it also includes two replaceable button cell batteries. I got the package. I opened it up. There are no additional batteries and the two batteries are in it are completely dead so it's absolutely useless to me. And after reading all these reviews and everything written about this company I don't even want to bother trying to get my money back. I live in Arizona. There's no consumer protection laws I would hear at all. I'm from Boston originally where there is but, the weather is terrible in Boston where is the weather is beautiful in Arizona so I guess I'll just have to sit down and shut up.

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    Sales & Marketing

    Reviewed July 21, 2025

    I bought a 'Pocket hose', admittedly NOT from a TV ad, but from a yard sale. THE packaging HAD NOT been opened AT ALL, so it was basically BRAND NEW! APPARENTLY the people running the yard sale played it smart & DID NOT use it!!! ANYONE considering buying this product do yourself a BIG favor & DON'T!!!!

    This product S-U-C-K-S!!! It FLOODED my basement (where I'd connected it for use in the dog kennel just outside basement door)!!

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      Refunds & PayoutsMaintenance

      Reviewed April 5, 2024

      On August 28, 2023, I purchased a Pocket Hose for $87.26. The Pocket Hose Copper Bullet product came with a ten year warranty against significant loss of performance resulting from normal wear and tear. On March 27, 2024, I contacted Pocket Hose, advised that the plastic threaded male connector that the copper bullet and sprayer attach to had degraded, the copper bullet and sprayer would no longer attach, and I needed to return the hose for repair. Pocket Hose requested a clear picture showing the defect which was sent, and then notified me that a replacement had been processed.

      On March 31, 2024, I received the replacement with the very same plastic threaded male connector that had failed. Pocket Hose no longer sells a product with anything but all copper connectors for this reason. I contacted Pocket Hose again and was promised a replacement with all copper connectors which I have never received. Pocket Hose also stated that they were issuing me a full refund which I have never received.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedBilling

      Reviewed Aug. 13, 2020

      I responded to a TV ad for car cup cell phone holder for $19.99. Buy now and get a second free along with free shipping and 10 face masks. 10 days later, still not shipped. Charged my credit card $29.95, included shipping. Total scam. Stay away.

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      Customer ServiceRefunds & PayoutsBilling

      Reviewed Aug. 3, 2020

      I ordered 3 face masks and received 10. The man I ordered these from assured me that I can order any amount so we agreed on 3. When I received the package there were 10 masks in the package, I then called their C/S and they would do nothing about it. They then advised that a supervisor will call me within the next 24-48 hours. This was 1 week ago with no call. Today I called again and they will refund my credit card but will not pay for the return postage even though the paperwork states 100% guarantee. My next step is to report this subject matter with the Attorney General's Office. This company is a big fraud please do not order anything just read all the reviews that alone will describe this company.

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      Verified purchase
      Customer ServiceSales & MarketingPriceRefunds & PayoutsMaintenance

      Reviewed July 6, 2020

      I purchased a 75 foot expanding hose last fall, stored it in the garage in its original packaging and when I went to use it this weekend, it leaked in the middle of the hose. So being that I had the original packaging I called for warranty replacement and was told if I do not have the receipt (who keeps a hose receipt?) I had to at my cost send the hose back to them with 8 dollars to get the hose replaced, the hose only cost 29 or 39 dollars, by the time I packed it up and sent it back with the 8 dollar check I could have bought a new one.

      This is terrible customer service as I only used the hose a few times and it had issues, DO NOT BUY FROM THEM as their customer service sucks and only benefits them.... Oh I found the receipt and they still wanted $8 for shipping and handling to replace their defective item. Why not just give me a coupon and I could go back to Home Depot where I bought it and get another one. Why make me pay for shipping when a coupon would work just as well.

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      Customer ServicePriceBilling

      Reviewed June 4, 2020

      I ordered the Hempvana back brace as seen on TV. The company double billed me. I called them (which is very difficult to reach a representatve) to advise them and disputed the extra charge with my credit card co. Instead of deleting the extra charge, they ship me another Hempvana back brace. This is ridiculous. I see their products on TV all the time, this is not a good company (Telebrands- Bulbhead) to do business with and I will not do business with them again as they are so incompetent.

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      Reviewed May 21, 2020

      I ordered a silver bullet pocket hose and 3 weeks have passed and still no order. I checked the tracking and it said, due to overwhelming demand they are out of stock and I am on backorder. I did more checking and many customers are in the same situation even on different items. Seems they don't have the quantities to fill the orders on their items. I'll never buy anything else from them. I will instead just go to a local hardware store and get something there instead. Terrible company to deal with.

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      Customer ServiceRefunds & PayoutsStaffBilling

      Reviewed May 19, 2020

      Purchased a 2020 chess set - they took payment Feb. 2020 - now May 2020 -no chess set - no refund - no reply to numerous emails - calls are on hold over 2 hours NO ANSWER - filed with BBB In hopes they can help get resolved.

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      Customer ServiceStaff

      Reviewed Jan. 24, 2020

      I contacted customer service about a blown bulb in my product in Dec. 2019. I purchased this product at Walmart in 2017. The representative told me that they were out of inventory and to contact them again in January 2020. I just got off of the phone with a different representative and am now told that they have discontinued the product. I learned my lesson. I will no longer buy bulbhead Telebrands products and I suggest everyone be wary should they decide to take a chance on them.

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      Reviewed Aug. 12, 2019

      Received a SliceOMatic as a housewarming gift. I watched the video as they ask you to do. The first time I used this item the handle broke off. I attempted to contact Customer care at 800-777-4034 and was told by Jason, "There is nothing we can do for you". Never again will I purchase any TELEBrands products. BUYER BEWARE!

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      Reviewed July 19, 2019

      So I bought a few Flea Doctor from them for my pet, it's supposed to be a flea comb on steroids that zaps the fleas and kills them or stuns them long enough that you can kill them. When I first got it I tried it and combed my dog's hair with it and it did get fleas in the comb but they would just jump away... It said in the manual that the tone it is making would be longer when it was showing the fleas. Having never heard that I thought there must have been something wrong with the one I had. So being an electronic engineer I tore it apart, stunned to only find the components on the board necessary for it to make a beeping noise and other components that are supposed to be attached to the board that are crucial to its functionality just not even attempted to put on completely missing, all in a purposeful attempt to deceive buyers into thinking it's working!!!

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      Customer ServiceInstallation & SetupSales & MarketingOnline & AppReliability

      Reviewed May 1, 2019

      I bought this from a TV commercial. The phone number was wrong and the website didn't exist, so I should have known better. I did a search for the product and found Bulbhead's site. I searched through the products and found the item. Then their system wouldn't accept my credit card. So I tried another. Again, didn't accept it. I finally paid with Paypal.

      The product arrived with very little instructions. I finally figured out that there was a switch on the back of it. I wanted to test it before I used the adhesive to stick it to the front of my house. I turned it on and couldn't feel this tiny switch move. I called customer service and was given no real help. They were telling me that it had to be in the sun to get a full charge before it would work. They wanted me to install it without testing it first. They then told me to protect it from getting wet! How can you sell a product intended to be used outside-attached to a wall and somehow not let it get wet... especially in South Florida... the rain capital of the continental US! How stupid can this be?

      I told them that this was false and misleading advertisement and that I considered the unit to be defective and wanted my money back. They told me I had to return the unit at my expense. they sold me a probably defective product with a misleading description and still wanted me to pay shipping in both directions! I returned to their website from a link in one of their emails. The page was specific to this product, but within 5 seconds refreshed to the site's main page. I have since found out that if you enter any page on their website without first going to the home page, it will do the same thing.

      I don't want anything more to do with this company. I have thrown the light in the garbage... I didn't want anything more to do with them. I know that Telebrands, the parent company of Bulbhead, has had numerous complaints made about them to the FTC (mine included). I wish I had done my research about them before I made my purchase. For your own peace of mind... avoid them.

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      Customer Service

      Reviewed Jan. 14, 2019

      I have recently received post card saying an item I have ordered is on backorder and will be shipped and I assumed billed in 30 days. To my knowledge I have not recently ordered anything from them and do not intend to pay for anything either. Attempts to contact the phone number on card are fruitless, all that happens is you get moved around in circles and back to the original recording. I have called several times with the same result.

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      Staff

      Reviewed Aug. 18, 2018

      I’m a 72 y/o woman and like this lightweight POCKET hose. I used it for 3 months in small garden area and stored inside during the winter. It had a hidden tear in outer shell and developed an “aneurism-like” bubble on inside lining which exploded and shot water everywhere! I bought another POCKET hose at Home Depot and they told me that you are a reputable company that stands by its products and that I should contact you for replacement or reimbursement for defected product. Please reply.

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      BulbHead Company Information

      Company Name:
      BulbHead
      Website:
      www.bulbhead.com