Spotify Reviews

Cancelled Spotify premium service. They strongarm you into keeping the free service, which I did. This didn't cancel my premium subscription. I was again charged. They have a no refunds policy. I didn't use a second of the new month but will not get a refund.

For some reason, Spotify thinks they are entitled to force their choices of songs on to me. I have disabled the similar tracks field, but they keep choosing music they believe I will like. If I liked these artists, wouldn't they already be on my playlist? They also play many of my songs far more than others on my list. I hate the ads, especially the ones that you would be embarrassed for your kids or others in the vehicle to listen to. It seems like there are way more ads than before. I finally uninstalled the app from my phone. I used to like Spotify, but it is way more hassle than it is worth.

Spotify demonstrates epic (bordering on fraudulent) mismanagement on their customer-facing financial operation. The fact that it is literally not possible to speak with a human being to resolve any errors says it all. They are structured to hide behind internet anonymity. That information alone should stop responsible people from signing up. I had premium service for almost a year and was properly charged $10.66 monthly through automatic withdrawal.

Spotify accessed my credit card without my consent and billed me for service I did not apply for. According to others I have questioned, they are managed like a charity scam from Africa. I was forced to change my credit card because they compromised it with all the inconvenience that entails. I tried to make contact with them to resolve the issue, but that is not possible. Every attempt resulted in a revolving door. Get your music from somewhere else or you may regret it.

I have never used a website with such a poor UX/UI in all my life. How they grew to hundreds of millions of users is beyond me. I created my account while in Mexico on vacation and I cannot get the website to display in English or change my region to US despite doing it on the account settings page, clearing cookies and cache in my browser etc. What a terrible product, and they expect me to switch from Amazon Music and purchase a monthly subscription? Users have been able to change language and location on websites since the 90's, when are Spotify going to wake up? I can't even enter my correct phone number as they have it STUCK on the Mexico country code of +52. What a joke of a product. Poor, poor, poor.

The new algorithm forces ads and if you fast forward through them the app stops working. This type of practice is deliberate and only geared toward greed without any regard for user satisfaction. Steer clear.

Lost my music, but they found it. This customer support is indicative of how great a product you are getting into. I had an answer back within the same business day, not even 3 hours later. They are interested in every account, even the free ones leeching tunes all day. Respect this business and get premium! God bless.

So, I’m currently on a Spotify premium family account with somebody else taking responsibility for the billing. I’m extremely grateful for that and don’t want to complain since I’m basically getting it for free. However, I’m not sure I’d even want to pay for this service or even trust it with my card details. My account has been hacked into several times of over the past year now. The hacker gets in and listens to a bunch of awful Chinese pop rock music or awful Mexican rap music. Now because of that, my algorithm is all messed up.

You could not pay me to use this trash service! Anyone that buys from this POS company does NOT love our country. I refuse to do business with any anti-American company. They should just close their doors.???

Spotify changed my password without alerting me and did not even tell me afterwards!! I wasn't able to log in!! The team said I need to make a new account! Terrible experience! Too many ads, just TERRIBLE!

I had been using Spotify for free for about ten years, accepting advertisements among my favorite songs without any problems. I had built my playlists over time. Lately, instead of just advertising, I have experienced a continuous interruption of my favorite music, with repetitive rhythms that did not stop and lasted indefinitely. I felt with a noose around my neck as if I had been enticed by a seemingly free drug and was subsequently forced to shell out money to continue using it. Disgruntled, I abandoned Spotify, took up my songs on CDs that I had partially digitized and started rebuilding my playlists on PC (media player), tab and smartphone (Power Amp).

Update: Spotify has sent a refund for the 6 payments.

Spotify drops out. It is confusing what “buttons” it wants to make it work. I just jiggle WiFi, Bluetooth, and Hotspot until it finally works. Annoyingly I can’t play specific tracks. It’s all so complex that it seems to work when it feels like it.

I'm a premium member for 3 years now and I've had to change my password 4-5 times already as someone keeps hijacking my account. This happens ONLY to my Spotify account and when I contact them, they put the fault on me. I only log in on my phone and computer. If any of those gadgets have been compromised, the "hacker" would have gained access to better and more worthy things than just free music. It's an obvious data breach from Spotify's end which not only I, but many other users experienced based from community posts.

From my experience using Spotify, it is an extremely buggy application. Getting it to cast music to devices is extremely unreliable, while I have dozens of other apps on my phone that do it flawlessly within my home. Additionally, the app design is terrible in many ways. For example they don't give you an option to shuffle between multiple playlist that you put together. Therefore you are forced to only listen to a single playlist at a time. So what is the point of having a giant library music if you can only listen to small fractions of that library at a time. These are capabilities that every other streaming service such as Pandora has. Not to mention Pandora as a competitor is way more reliable in terms of functionality.

They have charged me without my consent. I received no communication that this would be done. After creating a PayPal case the information Spotify sent me was not sufficient to get my money back. You have illegally stole my money and will not give me it back as an unauthorised transaction. AVOID using their premium services via a free trial if you don't want money taken from you without consent. Even if you cancel they will STILL take your money. After reading the reviews on Consumer Affairs I see that I am not the only one who has been ripped off by the same lack of communication from themselves. Why do you not contact people informing them that payment will be taken before it happens???

I'd like to preface this by saying I was a longtime user of Spotify and loved the service. I had a great experience with their streaming, playlists, and general functionality. Things changed for me a few days ago when I began receiving multiple "new login" notifications in my email account despite not having logged into Spotify. I checked with the two people on my family plan, just to be sure I wasn't suddenly receiving notifications for their logins somehow, and they hadn't logged in either. So I changed my password and used the "log out everywhere" function on my account page.

I went to Spotify because of so many things I didn't like about Amazon Music, but slowly things have become so terrible with the service that I can no longer be a supporter. For context, I use it primarily on my iPhone 8 and PS4. Every iOS update that changes the user interface just makes it less practical. Here's one example, the quick scroll option of going through your library letter by letter went from being controlled on the right edge of the screen to now it will quick scroll all the way into the middle of the screen. Being right handed, I now have to stretch my finger to the left edge of the screen or use my left hand to avoid scrolling through my entire library inadvertently.

My best app on the phone. It's flawless, reliable and quick. I am in love with Spotify - I use it every day. I highly recommend. They have such an amazing product. I use premium and it worths every penny.

Stay away from them, I cancelled my subscription but keep being charged every single month. I have tried to contact them, but no one replied to me. I have tried to block them from charging my credit card, it still didn’t work. I am still being charged for a closed account. Just because they make things so complicated I will never use their service. They don’t even deserve 1 star.

I’ve tried to cancel and actually got confirmation by their Twitter team that my premium account was canceled, only to keep being charged, over and over. Canceled in September, then again in October, tried again in November...very dishonest.

I’ve had Spotify for over 2-3 years now. As their system might be nice to play music and create playlists, the Premium Service I pay for at 10 bucks a month should at least have an easy way to contact them via the app. I have searched all over my account, profile looking for “contact us,” or “help” and see NOTHING. It should NOT be that hard to get in touch with them. I was going to enter my new card information since my current card expired and they keep sending me emails to renew my subscription but if getting that done is a mission I think I’ll save my 120 a year and look for alternatives.

I know that my free account is going to have commercials and I have no problem with that since I am using the free version. However I wish they would stay out of politics. Play a commercial about a cheeseburger joint or a new movie coming out or a new car commercial. Stop with all the political crap. It is 100% directed towards one side. If you want to play politics, fine, play fair and hit both sides. I think I will go back to Amazon music where I can hear music and not some top executive's personal preferences on politics.

If you're listening to music at work, on road trips, or frankly just while you're hanging out at least a couple times a week, Spotify Premium is definitely worth it. It gives you access to nearly any song you could ever desire, you can make playlists, share playlists, queue music, and do so much more. I love that it recommends new music for you. I wish that they gave you the opportunity to select a couple of artists and just rotate through a few of your favorites at once without creating a playlist.

I was a Premium member of Spotify for 2 years and it seemed to work just fine. But, then came the music drop-out problems occurring at the end of my first year of Premium service. Last month, I contacted their customer support technical team to see whether they could correct this problem. Well, after having me delete Spotify, then re-installing it once again from their site, and many other requests that I followed to a T; nothing changed!

My son had a Spotify student premium account, which SPOTIFY cancelled in June as he had graduated and was no longer a student. Three months later I am still fighting to get them to stop charging my credit card for an account we cannot access. Chat is no help and refuses to remove my credit card. They ‘escalated’ my account, which is done through email only. So I now have to not only fight to have my card removed but also have to deal with my credit card company on fraudulent charges. Take my advice...stay far away from Spotify.

I signed up for Spotify's free service about a year ago. I used it off and on, but haven't used it for a few months before trying to login to my account again. I quickly found out I couldn't login or reset my password and after using their customer service chat I found out my account had suspicious activity so it was suspended. The only way to verify my account was to name a song that I had "liked" or "hearted" recently. Again, I hadn't used my account in several months, and when I did, I know I didn't "like" that many songs, so this was an impossible task.

I have been a premium Spotify user for years (3 or more). Suddenly my account would not log in and there was a weird "loop" that kept taking me back to the sign in page. Customer no service finds my account now goes to some unknown person's email and Facebook. They close my account (so I can no longer link by Facebook or email). I set it up (as they instruct me to) in another email and they promise to upload my playlists to the new account but "it will take up to 48 hours". BTW this took almost 2 hours on chat!

I signed up at Christmas for Spotify premium with Hulu. Great deal. Had no issues till recently Hulu kept saying I wasn't signed up. Contacted Hulu customer service first as that was an easy phone call. Could not find a way to talk to a real person on the phone at Spotify so I got the chat option which I had to get the link sent to me from the Hulu representative. I was told that Spotify cancelled my Hulu. Of course I received no notification of this.

Spotify offers 30 minutes of ad free music if you tap to watch an ad. I have never once gotten the ad to play or the ad free 30 minutes. I use Spotify to workout and this occurs most sessions. As a potential advertiser, I would be very concerned that my paid ad will never be seen or heard. Spotify: if you’re not going to honor the deal, don’t offer the deal. Your company ethics are questionable.

I paid for Spotify Premium for years before downgrading to the free service as I couldn't justify paying for the service as little as I used it. Wow what a disappointment! They literally try to force you into their premium service by bombarding you with ads. It makes trying to listen to music simply unbearable. It's about 20 percent music to 80 percent ads. And about 70 percent of those ads are for their own ads attempting to push you up to Premium! Not paid ads. So essentially they try to annoy the living ** out of you until you cave and pay for their service. The way I see it is that if they don't want people to ENJOY free music then DON'T offer it. But instead they offer free service solely to advertise for themselves. This ** tactic they use frustrated me enough to make me not use their service at all simply due to principle.

Spotify canceled my subscription w/o approval. I've had Spotify for a long time and have always been a fan, Except for now. My subscription was canceled without my consent and now I'm not allowed to get the Premium package that I purchased. I can't just renew it now to what I signed for since they claim it's no longer available? How does that work? Please be cautious and diligently monitor your account. Spotify will change it without you knowing it. Not good.

It already took me a fair amount of time to even get to know the E-Mail address of their customer support, only to get rewarded with an automated reply in which I was told to ask the community.

Don't use them. They are not worthy of your money. I had a family account over a year and they just kicked them off saying we don't live in the same house after a year of service. Who care where someone lives. Try to listen to your music and save money all in the process? Then when I talk to the CSR they wasn't even trying to save the account. They could care less. They cut the account off before they even refunded MY money.

I have had premium for about a year, maybe more and really thought it was near perfect! Suddenly though, I started getting ads. Checked my acct and it said free instead of premium. In order to straighten out the problem I was eventually directed to their "About" section for their "Contact Us" section, that in itself was annoying. Then I find out there is NO CUST SERV #? Crazy! So I finally ended up in a live "chat" with a guy that checked my account and came back to inform me that it looks like I cancelled my account the previous day. Excuse me?! No way did I cancel my premium, are you kidding me! IN order to do so you need to go online at Spotify.com. I think I would remember doing so! In the end I had to "Upgrade" to premium again and pay the $9.99 again. I KNOW DANG WELL I DIDN'T CANCEL MY ACCOUNT! That was bull **!

The music selection is great and has just about anything I want. However, the web player is junk; they broke it months ago for multiple Chrome/Firefox users and not fixed - it causes blank monitor screens or flashing. You can play it in Edge but then playlists may or may not go to the next song automatically. I've also had numerous songs just randomly stop after X minutes into them. It could be 3 out of 5 minutes, or a Powerwolf song was very specifically 2:43 it would just skip to the next as if it was done.

A complete waste of time and money. It simply stops playing after about five minutes. And of course, no customer support phone number "out of dedication" to the customers. Don't waste your money. It's a waste and a disgrace of technology.

All I want to get my payment date changed to the first of the month on my family plan, which I pay $16/month for. First of all, you cannot talk to an actual live person, just a “customer service representative” online where typing questions and waiting for responses is the only option. Well, was basically told that it isn’t possible to change your payment date and that I will have to wait til the first of next month, contact them again online, then they cancel my subscription and start it over again to get it to come out on the first.

Had an issue with transferring phones and maintaining the service. First, no live person to speak with. Had to “chat” with someone who had no idea what he was doing. Not helpful. They ate an hour of my time and never got back to me to fix the problem.

After my trial of Spotify Premium ran out, I decided to use the free version for a while to compare, and determine whether paying for it was truly worth it. Spotify free is complete garbage, for many reasons: 1) The fact you're limited to shuffle only play. There are many MANY albums and playlists where order is important. Albums that tell a story, or are crafted to portray emotions that progress and change through its course. Spotify free takes that and flushes it down the toilet, making it impossible to enjoy a lot of music as it was intended.

I was charged for a Spotify premium account although I had switched to the free account so I sent in the message to have it removed. They removed one charge and told me I had been charged for it multiple months but they wouldn't refund them because it was past 14 days. I told them I hadn't even used the Spotify account because I had no idea I was paying for premium and being a full time student and working full time I have no time to listen to music these days. They basically said too bad. I am making the much needed switch to Apple Music and you all should too!! Apple is extremely accommodating and correcting of any issues and they've even corrected payments when it actually was my mistake in the past!! I deeply regret ever trying Spotify.

First WHY doesn't Spotify have a call center to speak to someone??? I chatted with some dip from customer non-service. I told her that I was having problems with my credit card and I purchased two PREMIUM gift cards so I can pay this month. Customer non-service tells me that I can't use gift cards to pay for the family plan and "I can downgrade your subscription and all the downloaded music will be deleted." I said that that would be a problem for my kids. They have songs downloaded etc.

It has been a long time since using Spotify. So long that I have forgotten my email and password I used when I signed up. Long story short they attempted to take money out of my account and a few occasions putting my account in the negative which led to me paying overdraft return item fee. I called the number listed as their number on my statement. I was told it would be canceled. However they needed my card info. I asked why they needed my info again. They said to locate the acct. He kept saying something about a 4.95 fee and a 24.95 fee.

Spotify advertises a sweepstakes as being open to all users. But when you click the banner and go to the survey it asks you age and gender. It then only accepts certain age/gender matches which means it is not open to all legal residents as stated above from their own rules.

Finally to the point of dropping Spotify. The Android app is too fragile. Many times I'm left looking at the green "thinking" status circle. Usually, the solution is to kill the app, clear memory, and start again. Today, I was trying to use it offline, and it just stared at me, even after a reboot. Once I moved within cell range and retried, it worked again. So much for offline mode... I'm just very frustrated, and have spent too much time working around the fragile app. I will now try Google and Amazon music. Bye Bye Spotify.

Great way to discover new music from playlists. I just wish there was an easier way to pick off where you left off from the last track you listened to. Some playlists are 1000 or more tracks, and you are forced to slowly scroll each time from the first track. Secondly, the ads from the free trial could be more tolerable if they didn't jack up the volume on them. My guess is that they do that so other people could hear them as well.

Signed up for a free trial. Cancelled subscription service, or so I thought, and 4 months later found out I was being charged. When I inquired they said I hadn't canceled and they wouldn't refund anything, despite the obvious evidence that I had never logged in to Spotify after signing up initially. Stay away.

My card originally used, was skimmed at shops. Have tried to update new card/s through various computers, my iPad and mobile. All you can get is Email Support which is appalling in these situations where if followed their instructions. With being self employed at home/car, listen to most of the day/night. The ads are really annoying! SO UNIMPRESSED with no Customer Service directly to ever resolve this ongoing issue.

Spotify is a bad service because it keeps stopping, skips over tracks, and constantly needs reloaded. My message is to anybody, don't get it. It will disappoint you a lot and will not allow you to listen to music as good as you want. Doesn't live up to the hype.

Add in their music. I canceled but paid for the month and it's all ad. I will never subscribe again or recommend. Pure problem and misleading too. Money from my account for advertisements. Poor service.

I took out a trial, then found it impossible to cancel the subscription when they started charging. It was impossible to register a cancellation on their site and, like another complainant here, had to get my bank to cancel the credit card to stop the charges. Wouldn't touch them again with the proverbial barge pole.

The Spotify website is designed to mislead and misinform you in your attempt to cancel your subscription. Once they have your credit card number you can expect to get charged or even charged twice. The website is deliberately set up this way. There’s only one way to get out of Spotify and that is to request for a new credit card. This way Spotify will not be able to place a change on your new card. Spotify will soon be on their way out.

When my computer starts acting funny, I know there is something wrong. I can tell when something is trying to control my computer by sending me in directions I didn't command it to go. I have seen worse on computers that had no antivirus software installed. However; I still see the same characteristics of a virus when using Spotify, even with the latest antivirus (Norton). I also found that to make it public knowledge, or write a review, all the domains are taken by Spotify. I don't find it pertinent to go to the Spotify website to let the public know, that there is something definitely wrong. If a reputable company who is not being lured by revenue from Spotify could do an independent study it would ease my mind. People depend on their antivirus to keep them safe; however it seems Spotify has found a way into the homes of many Americans and reaches across the world.

Love the app features. I use it all day However sometimes unable to play or forward to a different track. Overall great experience. I am very happy with Spotify.

The site is excellent, you just type a band or artist and it brings up everything from them for you to choose your own personal playlist of is free and easy.

It's good for people who just want to have noise in the background but not for listening music you want to listen to. If you want to hear a certain song it makes you listen to at least 4 "like songs" until it finally plays the one you searched for. Not user friendly at all.

I like the large selection of tunes and also the fact that I'm given recommendations so I can explore other music types. The site is easy to navigate and I find myself spending more time than I realize checking out new artists. Overall I feel it's worth the monthly cost and would recommend to my friends.

Spotify should provide more variety and more diversity with the playlists. Instead of 6-8 daily playlists, add more for the genres we listen to. Other than that, I enjoy discovering other artists.

Great service for the money! Enjoy picking my own music and music sounds great. I love this service and would recommend to anyone. I have even got my family hooked!

When listening to the music, they want you to listen to their sponsors. I don't mind listening to a sponsor but not for ten minutes at a time. Their sponsor spots need to be kept shorter.

Spotify has a great selection of songs and artist. Happy with the service for 2 years. Would recommend to anyone that has asked me about it.

It's difficult to upload a profile picture. The user interface needs to be updated. A subscriber should not have to be regulated to use Facebook or any other social media website in order to set a profile picture.

Spotify is awesome. Great selection of music. They create playlists based on music in the playlists I created and do a phenomenal job. My only gripe is via casting... there are lots of screen freezes and dropped connections while casting. Not sure if problem with Wi-Fi or Spotify. Otherwise Spotify is perfect.

I love that Spotify has a Discover Weekly and Daily Mix just for me and also being able to save so many albums! The website is very easy to handle especially for someone that is not tech savvy.

I just purchased a new vehicle and found that the newer vehicles, have, if any, CD players for only one CD. My previous vehicle had 5 and now, I'm searching for a new venue... enter Spotify. Easy to use with my Android and the selections are great.

It's easy to use and has a lot of the new and older music. You can also choose the premium or free service. The selection of songs is what keeps me with Spotify.

Spotify has a large selection of music from acoustic, country, blues, rap and R&B. It is user friendly and provides hundreds of hours of listening enjoyment!

Very good music service, easy to use, great price and selection of music, and share with up to 5 family members in your household. Select play of the day, go through their great selection of music like you have been listening to, make a playlist to keep and play again, and change it at will. Also shows new releases and old favorites.

Spotify is a music service that is easy to use on all of my devices: phone, laptop, tablet and streaming device. I often discover new music through this service.

I like Spotify. It plays the same artist which I enjoy. I don't like how Pandora skips around and iTunes, you have to have the product that needs iTunes. It's not compatible with my device.

I don't find Spotify easy to use. I'm looking for a better music system. I couldn't find certain music I was looking for and was just not happy with the way it was set up.

I finally caved and upgraded to Spotify Premium. It was worth it. The digital quality is excellent. I like being able to switch lives devices with ease. The selection is fairly good, but I've stumped it a few times.

Spotify seems to be great deal fits my needs and can have up to 5 users and pay 15.00 a month. I would recommend Spotify. I have been using Spotify for quite some time.

I love Spotify. It contains classic rock, jazz, Buddhist, Hindu, Goddess, new age, meditation music and new to me artists. There is always something there to match my mood. And I don't need to store CDs anymore!

Checked out a lot of streaming music and love Spotify the best. My biggest complaint is that it's hard to find playlists of a certain genre with mainstream music.

The music choices and organizational features were superior. Their admin services left a lot to be desired. When billed and I called about it, they couldn't find my account.

I actually enjoy Spotify and I really enjoy the services. I would not change anything. This is the only service that I have tried and no intention of switching any time soon.

I love Spotify because it helps me listen to full albums. I have the free streaming service but I am still able to stream music from my computer. When I use it via the app on my phone it will play an artist of your choice in shuffle mode. You are allowed 6 song skips. You will also have to listen to ads but that's not big deal. You can create playlists and share them via several social platforms as well.

Great format and selection. Only problem, Spotify has problems with App. Each time you turn on the cell phone, it uploads old files and can't seem to solve it.

Spotify would be perfect if you didn't lose your music after the trial period. With the economy & competition who can afford a premium? All I could afford was the trial period.

Spotify works great on Windows & Android & probably Apple too... But on Chrome OS it skips in & out a lot. Wish they'd fix that!! Spotify has a great selection of free music more than any other service that is free other than FrostWire & Pandora. Like Spotify's format.

I use SPOTIFY every day but it does get frustrating when you have to continually have to re-download your downloaded music. For some reason, SPOTIFY decides to re-install itself which erases all previously downloaded music. The only other problem they need to address is the shuffle mood, it doesn't shuffle all the music on the playlist. It shuffles part of the playlist.

I like the selection of music, ability to play offline and lack of ads/interruptions. I make my own playlists or select whole CDs from the genres I like. Easy to use, too.

Subscription sounds great but too pricey. I'd definitely subscribe if it were in a realistic price range. Great site, haven't been on a better one. I use daily, guess I'll live with the ads.

Spotify Free works just fine for me on both my PC and Kindle. I can any kind of music I want to listen to and the ads are not obtrusive (just like on the car radio or TV. I love it.

Pandora has really satisfied my listening needs and I am one hundred percent satisfied with it, excellent. It offers so many different varieties, it's like being in a candy store for music. I haven't listens to anything other than this app for my listening pleasures. Thank you Pandora, well done.

Would be so totally awesome if I could access and play my music from my library while offline or no WiFi on free version not just on the premium version. Make music more accessible, please.

Unless you go to premium you canNOT sort the music that you downloaded to your liking and it will play in random function only. So I limit myself to the music from them and Amazon Music is my primary.