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Spotify
Overall Satisfaction Rating
3.70/5
  • 5 stars
    41
  • 4 stars
    32
  • 3 stars
    26
  • 2 stars
    7
  • 1 stars
    21
Based on 127 ratings submitted in the last year
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      64 Spotify Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 18, 2019

      I was a Premium member of Spotify for 2 years and it seemed to work just fine. But, then came the music drop-out problems occurring at the end of my first year of Premium service. Last month, I contacted their customer support technical team to see whether they could correct this problem. Well, after having me delete Spotify, then re-installing it once again from their site, and many other requests that I followed to a T; nothing changed!

      I have a very fast desktop PC with plenty of memory and a 400Mb wired Internet connection, but they seem to think that the problem was on my end. I can use Pandora and several other streaming services without experiencing these music Drop-Out problems! Their problem seems to be originating in their Servers that are just being over-loaded at certain times of the day, but they never addressed this problem; although, I mentioned it to them numerous times. I have since cancelled my Premium Service, based on their lack of interest in resolving this problem. I will never return to a company that puts their heads in the ground! Ron ** (Tampa, Florida)

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      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 25, 2019

      My son had a Spotify student premium account, which SPOTIFY cancelled in June as he had graduated and was no longer a student. Three months later I am still fighting to get them to stop charging my credit card for an account we cannot access. Chat is no help and refuses to remove my credit card. They ‘escalated’ my account, which is done through email only. So I now have to not only fight to have my card removed but also have to deal with my credit card company on fraudulent charges. Take my advice...stay far away from Spotify.

      3 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 13, 2019

      I signed up for Spotify's free service about a year ago. I used it off and on, but haven't used it for a few months before trying to login to my account again. I quickly found out I couldn't login or reset my password and after using their customer service chat I found out my account had suspicious activity so it was suspended. The only way to verify my account was to name a song that I had "liked" or "hearted" recently. Again, I hadn't used my account in several months, and when I did, I know I didn't "like" that many songs, so this was an impossible task.

      I then talked to them over Twitter and then through email... the same email that is associated with my account. They still couldn't just send me a reset password link until I told them a song I "liked" over six months ago and would not offer any other way to verify my account. Their only solution was to set up a new account with a different email address, even though I explained this was the only email I use and refused to set up a new email address just to access their service. Their customer service was horrible! Good luck getting access to your account if you don't use it very often and there is ever suspicious activity.

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      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 29, 2019

      I have been a premium Spotify user for years (3 or more). Suddenly my account would not log in and there was a weird "loop" that kept taking me back to the sign in page. Customer no service finds my account now goes to some unknown person's email and Facebook. They close my account (so I can no longer link by Facebook or email). I set it up (as they instruct me to) in another email and they promise to upload my playlists to the new account but "it will take up to 48 hours". BTW this took almost 2 hours on chat!

      Ok, so a week later still nothing. I chat again (for another hour and a half) only to be told they "fixed it". I look and they have uploaded the unknown person's playlists and apparently can't fix it since they permanently deleted my old account! At the end of approximately 3 and a half hours of chat time. They offered me $99 cents back and a free month of premium. SO to recap: No way to link my account to Facebook and real email, no playlists, no podcasts, no refund, no help. LOTS of lost money with no recourse!! Seriously, there are better apps and MUCH better customer service!

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      4 people found this review helpful
      Rated with 2 stars
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      Verified Reviewer
      Original review: June 8, 2019

      I signed up at Christmas for Spotify premium with Hulu. Great deal. Had no issues till recently Hulu kept saying I wasn't signed up. Contacted Hulu customer service first as that was an easy phone call. Could not find a way to talk to a real person on the phone at Spotify so I got the chat option which I had to get the link sent to me from the Hulu representative. I was told that Spotify cancelled my Hulu. Of course I received no notification of this.

      The Spotify representative said that it was cancelled because I updated my payment info. Then it was stated that the terms and conditions says it can be cancelled at any time. I asked for proof of that. Apparently the terms and conditions to which I agreed upon when I signed up are no longer available. So how does he know that they say the company can cancel at any time? How can I look at what I agreed to? Why would I continue with a company that changes what I agree to without notifying me? What if I don't agree to the new terms?

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      4 people found this review helpful
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      Rated with 2 stars
      Verified Reviewer
      Original review: June 6, 2019

      Spotify offers 30 minutes of ad free music if you tap to watch an ad. I have never once gotten the ad to play or the ad free 30 minutes. I use Spotify to workout and this occurs most sessions. As a potential advertiser, I would be very concerned that my paid ad will never be seen or heard. Spotify: if you’re not going to honor the deal, don’t offer the deal. Your company ethics are questionable.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 30, 2019

      I paid for Spotify Premium for years before downgrading to the free service as I couldn't justify paying for the service as little as I used it. Wow what a disappointment! They literally try to force you into their premium service by bombarding you with ads. It makes trying to listen to music simply unbearable. It's about 20 percent music to 80 percent ads. And about 70 percent of those ads are for their own ads attempting to push you up to Premium! Not paid ads. So essentially they try to annoy the living ** out of you until you cave and pay for their service. The way I see it is that if they don't want people to ENJOY free music then DON'T offer it. But instead they offer free service solely to advertise for themselves. This ** tactic they use frustrated me enough to make me not use their service at all simply due to principle.

      4 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 18, 2019

      Spotify canceled my subscription w/o approval. I've had Spotify for a long time and have always been a fan, Except for now. My subscription was canceled without my consent and now I'm not allowed to get the Premium package that I purchased. I can't just renew it now to what I signed for since they claim it's no longer available? How does that work? Please be cautious and diligently monitor your account. Spotify will change it without you knowing it. Not good.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 6, 2019

      After having problems with my account, which I was not able to solve on my own, I can say that trying communicate with this company can really ruin your day.

      It already took me a fair amount of time to even get to know the E-Mail address of their customer support, only to get rewarded with an automated reply in which I was told to ask the community.

      Right now I am still waiting to submit my request, since even after trying numerous times with greater time spans in between, I still get told to "correct the highlighted errors" of which there aren't any. Also that "There was an error while attempting to post your message" and to "Try again in a few minutes" So right now, after it took me over an hour to get to this point, I still was not able to even ask my question let alone to get an answer. Thanks for nothing Spotify.

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      7 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: April 25, 2019

      Don't use them. They are not worthy of your money. I had a family account over a year and they just kicked them off saying we don't live in the same house after a year of service. Who care where someone lives. Try to listen to your music and save money all in the process? Then when I talk to the CSR they wasn't even trying to save the account. They could care less. They cut the account off before they even refunded MY money.

      3 people found this review helpful
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      Spotify Company Information

      Company Name:
      Spotify
      Website:
      www.spotify.com
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