Spotify Reviews

First I received a message bill was not paid so I text Spotify that my bill was paid. Apparently might have been never account. So I sent receipts. So one was supposedly fix however all my music was deleted which took a day recovery. After couple days they continue to try process. So now have to payment for May. I want to cancel peo.

I was again Double billed. The help chat is useless and so is phone number. The Better Business Bureau has soooo many complaints against them, that only 1 in 5 actually get checked out. That says it all!!!! After an hour on the phone, getting nowhere, the manager told me to “** off”. Somebody needs to shut them down for fraud once and for all! Not recommended.

It's crap, way too many ads and much too loud on ads!!

Spotify used to be good but they have allowed way too many ads even with a paid premium membership and recommend content and videos with no way for you to remove the recommendations.

I recently discovered that my credit card was being billed by Spotify, I have never had a Premium Spotify subscription. I looked further into my credit card statement and and found that I was charged for Spotify for the last 10 months. I contacted the customer support, they were able to confirm that someone else had been using my card. They said they would refund me one month. I told them that these were fraudulent charges and they need to be refunded. They said they would remove one more month. NOT ACCEPTABLE. We've found an account connected to these payments. Do you recognize these details?

I cancelled my subscription with Spotify for 3 primary reasons. 1. The algorithm used to be really good and cool for finding music I wouldn’t have otherwise seen; now it doesn’t do that at all. The playlists it curates for me are full of songs I already listen to or songs that they want to push. 2. Spotify doesn’t pay its artists as well as some other competitors. 3. CEO Daniel Ek has invested in AI military weapons and shows no signs of stopping, and though he is stepping down as CEO, he is still Chairman at Spotify.

Truly the worst customer service I’ve experienced recently which is quite the award. First they sold an issue with the gift cards. You can’t call so now I’m on hour two with customer service chat. This is clearly a common issue based on a quick google search yet they don’t know how to fix it.

There is way too many ads. I still like to use the app though because it's the only one that could keep songs going but there is way too many ads and the breaks are almost two minutes long. I wish they wouldn't keep adding to it like this. I used to have a premium family plan. It was great but to buy for such little details is stupid.

I used to love this app. However, they add songs (that I hate) to my personal playlists. Trying to get rid of them is complicated, as there are instructions. But I'm not seeing the options you need to go to, in order to get rid of these songs. I love Christmas songs, and I have a great playlist, but they keep putting people like Dean Martin (can't stand him) on my playlist, and more than one song. They have done this to my regular playlist as well. I am considering shopping around for a new song streaming service. If I wanted to listen to these other songs, I wouldn't have made a personal playlist.

I'm trying to log into my account and it just doesn't work, it says that my email isn't connected to a Spotify account. When I try to sign up it says my email is connected to a Spotify account. But when I try to log in again it says the same thing. Also, too many ads, more ad time than music/podcasts. Subscription is also not worth it for the quality of the app/website.

Poor customer service. Recurring issues viewing videos even when offered. Spent 2 hrs on chat, trying to get a fix for this issue. Every so often, a new rep would introduce himself & I'd have to keep repeating my issues.

Stay away from Spotify. They are scam artists who use your information to overcharge you. Then when you try to contact them they do not respond for weeks and finally when they respond they say it's too late for a refund. I was fraudulently charged around $14 on August 18th and when I finally got a response it was august 30th and they claimed that it was past the 2 week period to cancel (the product I didn't even purchase or use). So I responded and showed them that it has not been over 2 weeks.

I'm a Spotify premium user, and pay extra to have my husband on my account. I like the enormous library of content, audio books, podcasts, etc. The problem I have and why I'm leaving a bad review, is because of the ads on podcasts. Spotify claims it has no control over which ads are ran during a podcast because the content creator chooses the ads to help pay for their programing. But I'm not talking about sponsors here. I'll listen to a podcast where the host reads an advertisement for a sponsor. Sometimes a few times during an episode they'll do that with different sponsors. But Spotify, on TOP of that, is allowing prerecorded ads, either at the beginning of an episode, or in the middle of an episode randomly. These ads are NOT sponsors of the podcast. I know this because some of the ads are about brands or subjects, or even have certain language in them that goes against the type of genre podcast I'm listening.

Like others here, I had to replace a credit card because their billing department used my account fraudulently. I tried to resolve the matter on their chat, but they were very evasive and wasted my time. It was clear to the bank that they used my account fraudulently. It saddens me to see them get away with mass fraud, which I read countless accounts of. I got out unscathed, though they wasted a lot of my time. I wouldn't even trust having their app on my phone after seeing how slippery they can be.

If I could give a zero I would. It is a shame as it could be a good company. I would pay for there product. BUT SOOOOO deceitful and once you sign up, good luck with the ride. They scam any way they can. Tough to cancel and tough to contact.

I’ve used Spotify for years and enjoyed it but in the last two years they’ve started making software changes that have taken away my ability to listen to the music I have paid for the way I want to listen to it.

They make you pay for premium even tho you're at your house using wifi at home. Like I’ll just use YouTube if I can’t even pick the songs I want to listen to. Bad idea whoever came up with that. Free version should convince you to buy it. Not make you go to other apps to do the same thing. For an easier for less annoying ways. Even if you’re at home. I used to love this app but discriminates the users that are in the free mode even tho they will buy premium later. Treats those users like garbage.

Spotify, why do you constantly say "Enjoy a half hour of commercial free music" and then play one song and have a commercial? Why do you get my hopes up only to disappoint me? For this reason I will never subscribe to Premium.

Spotify should be getting a law suit. They let other artist use same name. They don’t police anything and use the copyright excuse and to “file”. This is such a detriment to sales and marketing alone. It’s taken many years of my reputation also. I had no clue. Spotify is going to be sued .

I have been with Spotify since the beginning. Never any issues. I was reviewing bills and realized I was charged for price increases that I was not notified. I contacted support without resolution as to refund the changed charges. Told me I have not been charged for the basic plan yet, what is that? You overcharged me with your so-called price increases without notification of the increase. I asked for 9$ back and you pretty much told me good luck. I have now canceled my subscription and will not pay for this service again. I am very disappointed that this service has gouged the costs so high, I will listen to the radio before paying 20 bucks a month. Bye Spotify!

I am absolutely frustrated trying to just get my account that I do not use canceled. The account was generated off of an email address that I no longer have access to and because I don’t receive a paper statement from my bank and the last four digits of my current credit card on file don’t match, they are refusing to comply with my request. I have been going around in circles with these people. I’m not even asking for a refund, I’m only asking that they don’t bill me further.

They robbed me 4 times last winter in one month and still wouldn't turn my subscription back on telling me I have free Spotify on another account I didn't open, if there's someone out there looking to sue these people please call me. Hundreds of dollars they have taken and when I want it back they want the first 6 numbers and last 4 numbers on credit card. That's how they will know which account it's under but not phone number or email. Both of those only have one user for each but that doesn't help them, absolute crooks and if someone out there needs proof to go after them I have screen shots of everything they have stolen from me. **. Email me. I'd be glad to get my money and time I've dealt with these people over... Please?

I've had this app for a while and I liked it cause I would read the lyrics because I'm usually very bored in class a lot so I would just do that until they did the stupid "Spotify Premium lyrics" so now you have to pay 15$ a month just to listen to music without ads and have lyrics. They did the ban for money reasons cause people in India don't want to pay that garbage. And I installed it on my computer and it won't screw off. DON'T INSTALL THIS GARBAGE!

This worthless app is gone downhill for the last year. Had it for 6 years. What a piece of crap it is. My gosh just shut down you worthless Poo. Now without premium there's Three Advertisements to every song. I'll go back to the radio. This is garbage. There's nothing good that comes out of Sweden. Especially this ** app bunch of losers. Do not get this app. I'm stuck with all my songs on this stupid app. And I can't go anywhere else. I spent years on it. I hope they go out of business. Everybody go for free and don't give him a penny. The worthless poop company poopifyid Should be their name

I have had Spotify for many years. It's a below average web player. It always plays the same songs, from my very long list, when I use the shuffle feature. It would never play all of the songs. But, for $15, I decided it was ok. Then I decided to cancel my Premium subscription and go down to the free subscription. Spotify still charged me for the Premium over a month after I downgraded. I'm on chat with them, trying to get refunded and they are demanded my credit card information. They have that info or they wouldn't have been able to charge it. I had to cancel my card to prevent future deductions. Extremely frustrated right now and will NEVER give Spotify another account number.

I pay for premium because I don't want ads. There are a ton of ads still!!! It doesn't help that I have to find my phone and manually fast forward and guess how many times I have to hit the bloody button. This company is horrible! I am cancelling my service.

The music streaming was good. However I was double billed several months, and they would not reimburse, even though it was a child's account. The customer service was awful, and it is not easy to access - you cannot just call. And the person on the text would not budge, it took a long time for the person to respond, and ended up dropping off from the text saying someone else would be with me. No one else responded. I ended up having to dispute it through my credit card company.

They have been billing me for services that I do not receive and I do not have an account with them. It is impossible to a resolution with them and all we can do is try to block credit card payment. We never sign up with them so they basically stole our credit card information.

While it is nice to select some of the song one might want to hear, they make the free service particularly unpleasant. Their only goal seems to get you to pay for the service, so they can funnel the songs your way that make THEM the most money. The commercials are frequent, every 2 or 3 songs, long, and repetitive. I have not tried any other music 'service' (yet) but one of those would have to be better than Spotify.

Please for the love of god do not signup with them, they will rip you off, after a year I found out that they've been charging 2 a month, to most people they charge without a subscription, just google what I'm telling you and you will find out. This company was created supposedly to help people have a fair and healthy platform to listen to music but now greediness got into them and are doing the same thing as the other company. Just google Spotify double charging people and you will see.

As a professional business consultant, I am working with plenty of vendors. Therefore, I need to say I am extremely disappointed in Spotify's platform for Advertising. It was my company's first-time using Spotify's platform for Advertising. I set an Ad up and kept getting an error. I reached out to customer service to help fix the issue. They suggested I create a new Ad from scratch with the recommended fix. I did what they told me, and the Ad went through. They never told me I needed to remove the incorrect Ad. So, I assumed that I wouldn't be getting charged because it wasn't set up correctly.

I am totally satisfied with this streaming platform. I like the way the app works and how the algorithm shows me new artists. It is also great for sharing music listening habits with friends. Highly recommend!

They have been taking 12.00 out of my account for last two years and I don't even use spotify, anyone help me? Wanna know if I can take them to small claims court... What a horrible company that I don't even use.

Just want to watch the Joe Rogan Experience. I cannot see the video of the podcast on my Apple Laptop.. I can hear it. HOW much work do I have to do to get video to play? I don't even see where the settings button is. Reinstall everything? Forget it. The computer is supposed to be a tool. Well, it's too much work. When it's time to keep constantly fixing your tool, maybe it's time to figure out a different way to live. Bye Bye Spotify.

I've attempted to unsubscribe to email updates for any communication from Spotify on multiple occasions. More than three times I've attempted to do this has resulted in the crashing of the unsubscribe web page essentially making it impossible to actually unsubscribe. I have a screenshot of this but cannot post it here.

I can't believe it SPOTIFY would rather give up Neil Young for Rogan the spouter of lies and false information, well Spotify as a long time customer I had to cancel my subscription. I guess money is worth more than the truth well SPOTIFY a big **.

I have had a Spotify account for years. I have had both the free version and the premium. I currently cannot afford to purchase the membership, like so many others out there. Have you ever seen the movie Idiocracy? You need to. Now, with the free version of Spotify, for every 2 songs that play, there are 5 advertisements. It is absolutely ridiculous. I'm done with Spotify. I do not get to choose how poor I am and I sick of forced advertisements.

We signed up for a Hulu/Spotify trial back in 2019. We liked it so we decided to switch from Pandora to Spotify. HUGE MISTAKE. I remember this vividly because I had been using Pandora for over a decade and my daughter talked me in to cancelling for Spotify. We cancelled our trial, and I opened up a family plan. I invited my 2 daughters and my wife to our family plan, one using the Free Trial email, and all was good. I saw all 4 of our accounts, we signed up for the plan, all good.

My Spotify experience has been extremely horrific, I deleted the app after Geico commercials playing approximately 20db higher than the music I am playing. I now am paying an attorney to collect data using my account to monitor and record data on the loudness of commercials versus the music people are listening to. I went to my ENT doctor and got a perfect score on my hearing test, went again a week ago and now show hearing loss. Thank you spotify. You actually turned off all Geico commercials on my account but now that your app has damaged my hearing. I'm going a step further and whatever it takes to makes spotify responsible for their actions!!!!