Spotify Reviews

They have been billing me for services that I do not receive and I do not have an account with them. It is impossible to a resolution with them and all we can do is try to block credit card payment. We never sign up with them so they basically stole our credit card information.

While it is nice to select some of the song one might want to hear, they make the free service particularly unpleasant. Their only goal seems to get you to pay for the service, so they can funnel the songs your way that make THEM the most money. The commercials are frequent, every 2 or 3 songs, long, and repetitive. I have not tried any other music 'service' (yet) but one of those would have to be better than Spotify.

Please for the love of god do not signup with them, they will rip you off, after a year I found out that they've been charging 2 a month, to most people they charge without a subscription, just google what I'm telling you and you will find out. This company was created supposedly to help people have a fair and healthy platform to listen to music but now greediness got into them and are doing the same thing as the other company. Just google Spotify double charging people and you will see.

As a professional business consultant, I am working with plenty of vendors. Therefore, I need to say I am extremely disappointed in Spotify's platform for Advertising. It was my company's first-time using Spotify's platform for Advertising. I set an Ad up and kept getting an error. I reached out to customer service to help fix the issue. They suggested I create a new Ad from scratch with the recommended fix. I did what they told me, and the Ad went through. They never told me I needed to remove the incorrect Ad. So, I assumed that I wouldn't be getting charged because it wasn't set up correctly.

I am totally satisfied with this streaming platform. I like the way the app works and how the algorithm shows me new artists. It is also great for sharing music listening habits with friends. Highly recommend!

They have been taking 12.00 out of my account for last two years and I don't even use spotify, anyone help me? Wanna know if I can take them to small claims court... What a horrible company that I don't even use.

Just want to watch the Joe Rogan Experience. I cannot see the video of the podcast on my Apple Laptop.. I can hear it. HOW much work do I have to do to get video to play? I don't even see where the settings button is. Reinstall everything? Forget it. The computer is supposed to be a tool. Well, it's too much work. When it's time to keep constantly fixing your tool, maybe it's time to figure out a different way to live. Bye Bye Spotify.

I've attempted to unsubscribe to email updates for any communication from Spotify on multiple occasions. More than three times I've attempted to do this has resulted in the crashing of the unsubscribe web page essentially making it impossible to actually unsubscribe. I have a screenshot of this but cannot post it here.

I can't believe it SPOTIFY would rather give up Neil Young for Rogan the spouter of lies and false information, well Spotify as a long time customer I had to cancel my subscription. I guess money is worth more than the truth well SPOTIFY a big **.

I have had a Spotify account for years. I have had both the free version and the premium. I currently cannot afford to purchase the membership, like so many others out there. Have you ever seen the movie Idiocracy? You need to. Now, with the free version of Spotify, for every 2 songs that play, there are 5 advertisements. It is absolutely ridiculous. I'm done with Spotify. I do not get to choose how poor I am and I sick of forced advertisements.

We signed up for a Hulu/Spotify trial back in 2019. We liked it so we decided to switch from Pandora to Spotify. HUGE MISTAKE. I remember this vividly because I had been using Pandora for over a decade and my daughter talked me in to cancelling for Spotify. We cancelled our trial, and I opened up a family plan. I invited my 2 daughters and my wife to our family plan, one using the Free Trial email, and all was good. I saw all 4 of our accounts, we signed up for the plan, all good.

My Spotify experience has been extremely horrific, I deleted the app after Geico commercials playing approximately 20db higher than the music I am playing. I now am paying an attorney to collect data using my account to monitor and record data on the loudness of commercials versus the music people are listening to. I went to my ENT doctor and got a perfect score on my hearing test, went again a week ago and now show hearing loss. Thank you spotify. You actually turned off all Geico commercials on my account but now that your app has damaged my hearing. I'm going a step further and whatever it takes to makes spotify responsible for their actions!!!!

Cancelled Spotify premium service. They strongarm you into keeping the free service, which I did. This didn't cancel my premium subscription. I was again charged. They have a no refunds policy. I didn't use a second of the new month but will not get a refund.

For some reason, Spotify thinks they are entitled to force their choices of songs on to me. I have disabled the similar tracks field, but they keep choosing music they believe I will like. If I liked these artists, wouldn't they already be on my playlist? They also play many of my songs far more than others on my list. I hate the ads, especially the ones that you would be embarrassed for your kids or others in the vehicle to listen to. It seems like there are way more ads than before. I finally uninstalled the app from my phone. I used to like Spotify, but it is way more hassle than it is worth.

Spotify demonstrates epic (bordering on fraudulent) mismanagement on their customer-facing financial operation. The fact that it is literally not possible to speak with a human being to resolve any errors says it all. They are structured to hide behind internet anonymity. That information alone should stop responsible people from signing up. I had premium service for almost a year and was properly charged $10.66 monthly through automatic withdrawal.

Spotify accessed my credit card without my consent and billed me for service I did not apply for. According to others I have questioned, they are managed like a charity scam from Africa. I was forced to change my credit card because they compromised it with all the inconvenience that entails. I tried to make contact with them to resolve the issue, but that is not possible. Every attempt resulted in a revolving door. Get your music from somewhere else or you may regret it.

I have never used a website with such a poor UX/UI in all my life. How they grew to hundreds of millions of users is beyond me. I created my account while in Mexico on vacation and I cannot get the website to display in English or change my region to US despite doing it on the account settings page, clearing cookies and cache in my browser etc. What a terrible product, and they expect me to switch from Amazon Music and purchase a monthly subscription? Users have been able to change language and location on websites since the 90's, when are Spotify going to wake up? I can't even enter my correct phone number as they have it STUCK on the Mexico country code of +52. What a joke of a product. Poor, poor, poor.

The new algorithm forces ads and if you fast forward through them the app stops working. This type of practice is deliberate and only geared toward greed without any regard for user satisfaction. Steer clear.

Lost my music, but they found it. This customer support is indicative of how great a product you are getting into. I had an answer back within the same business day, not even 3 hours later. They are interested in every account, even the free ones leeching tunes all day. Respect this business and get premium! God bless.

So, I’m currently on a Spotify premium family account with somebody else taking responsibility for the billing. I’m extremely grateful for that and don’t want to complain since I’m basically getting it for free. However, I’m not sure I’d even want to pay for this service or even trust it with my card details. My account has been hacked into several times of over the past year now. The hacker gets in and listens to a bunch of awful Chinese pop rock music or awful Mexican rap music. Now because of that, my algorithm is all messed up.

You could not pay me to use this trash service! Anyone that buys from this POS company does NOT love our country. I refuse to do business with any anti-American company. They should just close their doors.???

Spotify changed my password without alerting me and did not even tell me afterwards!! I wasn't able to log in!! The team said I need to make a new account! Terrible experience! Too many ads, just TERRIBLE!

I had been using Spotify for free for about ten years, accepting advertisements among my favorite songs without any problems. I had built my playlists over time. Lately, instead of just advertising, I have experienced a continuous interruption of my favorite music, with repetitive rhythms that did not stop and lasted indefinitely. I felt with a noose around my neck as if I had been enticed by a seemingly free drug and was subsequently forced to shell out money to continue using it. Disgruntled, I abandoned Spotify, took up my songs on CDs that I had partially digitized and started rebuilding my playlists on PC (media player), tab and smartphone (Power Amp).

Update: Spotify has sent a refund for the 6 payments.

Spotify drops out. It is confusing what “buttons” it wants to make it work. I just jiggle WiFi, Bluetooth, and Hotspot until it finally works. Annoyingly I can’t play specific tracks. It’s all so complex that it seems to work when it feels like it.

I'm a premium member for 3 years now and I've had to change my password 4-5 times already as someone keeps hijacking my account. This happens ONLY to my Spotify account and when I contact them, they put the fault on me. I only log in on my phone and computer. If any of those gadgets have been compromised, the "hacker" would have gained access to better and more worthy things than just free music. It's an obvious data breach from Spotify's end which not only I, but many other users experienced based from community posts.

From my experience using Spotify, it is an extremely buggy application. Getting it to cast music to devices is extremely unreliable, while I have dozens of other apps on my phone that do it flawlessly within my home. Additionally, the app design is terrible in many ways. For example they don't give you an option to shuffle between multiple playlist that you put together. Therefore you are forced to only listen to a single playlist at a time. So what is the point of having a giant library music if you can only listen to small fractions of that library at a time. These are capabilities that every other streaming service such as Pandora has. Not to mention Pandora as a competitor is way more reliable in terms of functionality.

They have charged me without my consent. I received no communication that this would be done. After creating a PayPal case the information Spotify sent me was not sufficient to get my money back. You have illegally stole my money and will not give me it back as an unauthorised transaction. AVOID using their premium services via a free trial if you don't want money taken from you without consent. Even if you cancel they will STILL take your money. After reading the reviews on Consumer Affairs I see that I am not the only one who has been ripped off by the same lack of communication from themselves. Why do you not contact people informing them that payment will be taken before it happens???

I'd like to preface this by saying I was a longtime user of Spotify and loved the service. I had a great experience with their streaming, playlists, and general functionality. Things changed for me a few days ago when I began receiving multiple "new login" notifications in my email account despite not having logged into Spotify. I checked with the two people on my family plan, just to be sure I wasn't suddenly receiving notifications for their logins somehow, and they hadn't logged in either. So I changed my password and used the "log out everywhere" function on my account page.

I went to Spotify because of so many things I didn't like about Amazon Music, but slowly things have become so terrible with the service that I can no longer be a supporter. For context, I use it primarily on my iPhone 8 and PS4. Every iOS update that changes the user interface just makes it less practical. Here's one example, the quick scroll option of going through your library letter by letter went from being controlled on the right edge of the screen to now it will quick scroll all the way into the middle of the screen. Being right handed, I now have to stretch my finger to the left edge of the screen or use my left hand to avoid scrolling through my entire library inadvertently.