Spotify Reviews

Cancelled Spotify premium service. They strongarm you into keeping the free service, which I did. This didn't cancel my premium subscription. I was again charged. They have a no refunds policy. I didn't use a second of the new month but will not get a refund.

For some reason, Spotify thinks they are entitled to force their choices of songs on to me. I have disabled the similar tracks field, but they keep choosing music they believe I will like. If I liked these artists, wouldn't they already be on my playlist? They also play many of my songs far more than others on my list. I hate the ads, especially the ones that you would be embarrassed for your kids or others in the vehicle to listen to. It seems like there are way more ads than before. I finally uninstalled the app from my phone. I used to like Spotify, but it is way more hassle than it is worth.

Spotify demonstrates epic (bordering on fraudulent) mismanagement on their customer-facing financial operation. The fact that it is literally not possible to speak with a human being to resolve any errors says it all. They are structured to hide behind internet anonymity. That information alone should stop responsible people from signing up. I had premium service for almost a year and was properly charged $10.66 monthly through automatic withdrawal.

Spotify accessed my credit card without my consent and billed me for service I did not apply for. According to others I have questioned, they are managed like a charity scam from Africa. I was forced to change my credit card because they compromised it with all the inconvenience that entails. I tried to make contact with them to resolve the issue, but that is not possible. Every attempt resulted in a revolving door. Get your music from somewhere else or you may regret it.

I have never used a website with such a poor UX/UI in all my life. How they grew to hundreds of millions of users is beyond me. I created my account while in Mexico on vacation and I cannot get the website to display in English or change my region to US despite doing it on the account settings page, clearing cookies and cache in my browser etc. What a terrible product, and they expect me to switch from Amazon Music and purchase a monthly subscription? Users have been able to change language and location on websites since the 90's, when are Spotify going to wake up? I can't even enter my correct phone number as they have it STUCK on the Mexico country code of +52. What a joke of a product. Poor, poor, poor.

The new algorithm forces ads and if you fast forward through them the app stops working. This type of practice is deliberate and only geared toward greed without any regard for user satisfaction. Steer clear.

Lost my music, but they found it. This customer support is indicative of how great a product you are getting into. I had an answer back within the same business day, not even 3 hours later. They are interested in every account, even the free ones leeching tunes all day. Respect this business and get premium! God bless.

So, I’m currently on a Spotify premium family account with somebody else taking responsibility for the billing. I’m extremely grateful for that and don’t want to complain since I’m basically getting it for free. However, I’m not sure I’d even want to pay for this service or even trust it with my card details. My account has been hacked into several times of over the past year now. The hacker gets in and listens to a bunch of awful Chinese pop rock music or awful Mexican rap music. Now because of that, my algorithm is all messed up.

You could not pay me to use this trash service! Anyone that buys from this POS company does NOT love our country. I refuse to do business with any anti-American company. They should just close their doors.???

Spotify changed my password without alerting me and did not even tell me afterwards!! I wasn't able to log in!! The team said I need to make a new account! Terrible experience! Too many ads, just TERRIBLE!

I had been using Spotify for free for about ten years, accepting advertisements among my favorite songs without any problems. I had built my playlists over time. Lately, instead of just advertising, I have experienced a continuous interruption of my favorite music, with repetitive rhythms that did not stop and lasted indefinitely. I felt with a noose around my neck as if I had been enticed by a seemingly free drug and was subsequently forced to shell out money to continue using it. Disgruntled, I abandoned Spotify, took up my songs on CDs that I had partially digitized and started rebuilding my playlists on PC (media player), tab and smartphone (Power Amp).

Update: Spotify has sent a refund for the 6 payments.

Spotify drops out. It is confusing what “buttons” it wants to make it work. I just jiggle WiFi, Bluetooth, and Hotspot until it finally works. Annoyingly I can’t play specific tracks. It’s all so complex that it seems to work when it feels like it.

I'm a premium member for 3 years now and I've had to change my password 4-5 times already as someone keeps hijacking my account. This happens ONLY to my Spotify account and when I contact them, they put the fault on me. I only log in on my phone and computer. If any of those gadgets have been compromised, the "hacker" would have gained access to better and more worthy things than just free music. It's an obvious data breach from Spotify's end which not only I, but many other users experienced based from community posts.

From my experience using Spotify, it is an extremely buggy application. Getting it to cast music to devices is extremely unreliable, while I have dozens of other apps on my phone that do it flawlessly within my home. Additionally, the app design is terrible in many ways. For example they don't give you an option to shuffle between multiple playlist that you put together. Therefore you are forced to only listen to a single playlist at a time. So what is the point of having a giant library music if you can only listen to small fractions of that library at a time. These are capabilities that every other streaming service such as Pandora has. Not to mention Pandora as a competitor is way more reliable in terms of functionality.

They have charged me without my consent. I received no communication that this would be done. After creating a PayPal case the information Spotify sent me was not sufficient to get my money back. You have illegally stole my money and will not give me it back as an unauthorised transaction. AVOID using their premium services via a free trial if you don't want money taken from you without consent. Even if you cancel they will STILL take your money. After reading the reviews on Consumer Affairs I see that I am not the only one who has been ripped off by the same lack of communication from themselves. Why do you not contact people informing them that payment will be taken before it happens???

I'd like to preface this by saying I was a longtime user of Spotify and loved the service. I had a great experience with their streaming, playlists, and general functionality. Things changed for me a few days ago when I began receiving multiple "new login" notifications in my email account despite not having logged into Spotify. I checked with the two people on my family plan, just to be sure I wasn't suddenly receiving notifications for their logins somehow, and they hadn't logged in either. So I changed my password and used the "log out everywhere" function on my account page.

I went to Spotify because of so many things I didn't like about Amazon Music, but slowly things have become so terrible with the service that I can no longer be a supporter. For context, I use it primarily on my iPhone 8 and PS4. Every iOS update that changes the user interface just makes it less practical. Here's one example, the quick scroll option of going through your library letter by letter went from being controlled on the right edge of the screen to now it will quick scroll all the way into the middle of the screen. Being right handed, I now have to stretch my finger to the left edge of the screen or use my left hand to avoid scrolling through my entire library inadvertently.

My best app on the phone. It's flawless, reliable and quick. I am in love with Spotify - I use it every day. I highly recommend. They have such an amazing product. I use premium and it worths every penny.

Stay away from them, I cancelled my subscription but keep being charged every single month. I have tried to contact them, but no one replied to me. I have tried to block them from charging my credit card, it still didn’t work. I am still being charged for a closed account. Just because they make things so complicated I will never use their service. They don’t even deserve 1 star.

I’ve tried to cancel and actually got confirmation by their Twitter team that my premium account was canceled, only to keep being charged, over and over. Canceled in September, then again in October, tried again in November...very dishonest.

I’ve had Spotify for over 2-3 years now. As their system might be nice to play music and create playlists, the Premium Service I pay for at 10 bucks a month should at least have an easy way to contact them via the app. I have searched all over my account, profile looking for “contact us,” or “help” and see NOTHING. It should NOT be that hard to get in touch with them. I was going to enter my new card information since my current card expired and they keep sending me emails to renew my subscription but if getting that done is a mission I think I’ll save my 120 a year and look for alternatives.

I know that my free account is going to have commercials and I have no problem with that since I am using the free version. However I wish they would stay out of politics. Play a commercial about a cheeseburger joint or a new movie coming out or a new car commercial. Stop with all the political crap. It is 100% directed towards one side. If you want to play politics, fine, play fair and hit both sides. I think I will go back to Amazon music where I can hear music and not some top executive's personal preferences on politics.

If you're listening to music at work, on road trips, or frankly just while you're hanging out at least a couple times a week, Spotify Premium is definitely worth it. It gives you access to nearly any song you could ever desire, you can make playlists, share playlists, queue music, and do so much more. I love that it recommends new music for you. I wish that they gave you the opportunity to select a couple of artists and just rotate through a few of your favorites at once without creating a playlist.

I was a Premium member of Spotify for 2 years and it seemed to work just fine. But, then came the music drop-out problems occurring at the end of my first year of Premium service. Last month, I contacted their customer support technical team to see whether they could correct this problem. Well, after having me delete Spotify, then re-installing it once again from their site, and many other requests that I followed to a T; nothing changed!

My son had a Spotify student premium account, which SPOTIFY cancelled in June as he had graduated and was no longer a student. Three months later I am still fighting to get them to stop charging my credit card for an account we cannot access. Chat is no help and refuses to remove my credit card. They ‘escalated’ my account, which is done through email only. So I now have to not only fight to have my card removed but also have to deal with my credit card company on fraudulent charges. Take my advice...stay far away from Spotify.

I signed up for Spotify's free service about a year ago. I used it off and on, but haven't used it for a few months before trying to login to my account again. I quickly found out I couldn't login or reset my password and after using their customer service chat I found out my account had suspicious activity so it was suspended. The only way to verify my account was to name a song that I had "liked" or "hearted" recently. Again, I hadn't used my account in several months, and when I did, I know I didn't "like" that many songs, so this was an impossible task.

I have been a premium Spotify user for years (3 or more). Suddenly my account would not log in and there was a weird "loop" that kept taking me back to the sign in page. Customer no service finds my account now goes to some unknown person's email and Facebook. They close my account (so I can no longer link by Facebook or email). I set it up (as they instruct me to) in another email and they promise to upload my playlists to the new account but "it will take up to 48 hours". BTW this took almost 2 hours on chat!

I signed up at Christmas for Spotify premium with Hulu. Great deal. Had no issues till recently Hulu kept saying I wasn't signed up. Contacted Hulu customer service first as that was an easy phone call. Could not find a way to talk to a real person on the phone at Spotify so I got the chat option which I had to get the link sent to me from the Hulu representative. I was told that Spotify cancelled my Hulu. Of course I received no notification of this.

Spotify offers 30 minutes of ad free music if you tap to watch an ad. I have never once gotten the ad to play or the ad free 30 minutes. I use Spotify to workout and this occurs most sessions. As a potential advertiser, I would be very concerned that my paid ad will never be seen or heard. Spotify: if you’re not going to honor the deal, don’t offer the deal. Your company ethics are questionable.