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ShoeDazzle Reviews

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About ShoeDazzle

ShoeDazzle is an online retailer that primarily functions as a fashion subscription service. This means members pay a monthly fee to see a curated list of possible purchases each month and get other perks like extra savings. Started by Kim Kardashian and partners in 2009, the company was bought by JustFab in 2013. The two companies continue to operate alongside each other.

Visit www.shoedazzle.com
Pros
  • Monthly subscription is not necessary
  • Free exchanges
  • New products every month
  • Option to skip months
Cons
  • Shoes are pricey
  • Service can be confusing

ShoeDazzle Reviews

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    Page 3 Reviews 80 - 230
    Customer ServicePriceStaff

    Reviewed May 1, 2019

    My experience goes like this. So around Christmas time ShoeDazzle was having that hot deal to buy your first pair of shoes for $10, cool did it. Love the boots, still have them yet it's only been 5 months since I've had them & they were already falling apart by month 2. I really REALLY don't like companies who hold you to a month to month basis. Like a extra damn bill that I DO NOT NEED. Proactiv use to do this but were sued for exactly what ShoeDazzle is doing now. Charging people monthly unbeknownse to them. Be careful SD, you've got ALOT of pissed off customers already.

    Anyway one month I really needed my money & I was LIVID to see them still charging me. I thought they would get the hint after I stopped putting money into that account on file for MONTHS but NOPE they charge as if it's OWED to them. Complete BS! So that month I called & spoke with a woman who bearly spoke English who proceeded to tell me that "ShoeDazzle doesn't give money back, you have to use your credit & return the shoe for money back." Um WHAT ok lady, I give up. So I used the credit without intentions of returning it. Ok & now just a couple hours ago around 8pm I loaded up my card to pay a bill for tomorrow & at 10:35pm I get a notification that ShoeDazzle has taken my money!!

    This time I called & got a refund thru an automated recording which made me happy but still very on edge that I have to wait so long & that I'll even get my refund at all from some reviews I've read. Why can't they issue the money as fast as they take it??? Hope I get it in the 7 days as promised. We'll see. ShoeDazzle is cool for people who buy shoes CONSTANTLY but I'm not much of a shoe gal. Most of their shoes aren't really my style anyway & when I do find something it's always out of my size! They don't make enough wide calf boots. Their stock seems to be very low. Damn ShoeDazzle, get with it. Change the way you bill people & you wouldn't have most of these issues!! (Sorry for long rant lol, thanks for reading, goodluck to ya!)

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    CoverageStaff

    Reviewed April 27, 2019

    I have been a member for ShoeDazzle for many years, just around 10 years, so I am not sure where they went wrong. I am fully aware of how the company operates. Every month you are charged $39.95, if you dont buy, you will receive a credit. Okay, cool. However, there has to be a valid card on file for them to do so, which I didn't have. Somehow, someone ShoeDazzle has gotten my card information and has been taking $39.95 for the last 5 months. The representative I spoke to had no valid reason how this was possible. I used the credits and closed my account, but based on reading other reviews it sounds like I need to make my bank aware on top of that, cancel my debit/credit card.

    When I placed my order, the credits I had on file did not cover the full amount of what I had in my cart. I owed $8.24. When talking to the rep I asked if he could just take it from the card that they had on file, that they had been charging monthly, he stated "ma'am we do not have a card on file that we can charge the 8.24 to. Would you like to update your account information?" Well that was exactly my point. Also, the card they were using did not reflect on my ShoeDazzle account billing information either.

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    Customer ServicePrice

    Reviewed April 18, 2019

    I have been reading a lot of the reviews & some people just don’t understand the process. Yes you have to create a VIP membership to get super cheap shoes. But you can skip the month (by the 5th) every month to avoid the $39.95 charge. I have ordered over 20 shoes from both JustFab & ShoeDazzle & they are good companies. I mean the shoes aren’t perfect quality but they do last & they are cute. You just have to make sure to read the reviews properly on their actual website. I haven’t had to cancel my membership yet, I did forget to skip the month once & was charged the $39.95 but I called & they refunded after 7 business days or so. A lot of these reviews are exaggerated. Just do your research on the website. Read the heel measurements to avoid shoes that will kill your feet, read the measurements on the clothes to avoid buying clothes that don’t fit. It’s definitely worth it, they have a lot of 40% off or more offers throughout the year.

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    Customer ServicePriceStaff

    Reviewed April 12, 2019

    I had a subscription to ShoeDazzle for a couple of years, typically choosing to "skip the month" instead of purchasing anything due to not caring for the quality of previous purchases from them. I eventually decided to cancel my membership by talking to a customer service representative. I was told that my membership was cancelled and that I would no longer be charged the $39.95 monthly subscription fee. Unfortunately, that was not the case. They continued to charge me to the point that I cancelled my card & placed a stop payment on them.

    Somehow, they still managed to get ahold of my new information and tried to charge me again! This is after calling them several times to confirm that I no longer wish to be a subscriber. My bank caught it and immediately sent me a text so they didn't get the money, but this is utterly ridiculous & completely fraudulent. Please pay attention to your bank account upon cancellation to make sure that this doesn't happen to you.

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    Customer Service

    Reviewed March 29, 2019

    This company enrolled me in sort of VIP membership program and keeps charging me $39.95 every few months for things I didn't order and never received. I've written to them several times telling them to cease and desist, but they keeping hitting me for $39.95. Unsubscribing to their emails does nothing. They keep sending me emails and have charged me $39.95 twice now for things I never asked for. I don't know whether they are crooks or just plain stupid. Ultimately I canceled my credit card just to keep this company from continually charging me.

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    Reviewed March 15, 2019

    I ordered a pair of shoes in the month of January and they turned out to be really nice shoes and they were on sale so I thought, "Wow what a great deal..." just to find out that THEY WERE MAKING WITHDRAWALS FROM MY ACCOUNT WITHOUT MY PERMISSION. They were taking $40 out in the month of February and March. I was going through my banking app and only found out tonight. First thing tomorrow morning I am going to cancel my debit card. BE AWARE AND DO NOT TRUST SHOEDAZZLE!!!

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    Staff

    Reviewed Feb. 25, 2019

    0 stars!!! Never again!!! My name is Grace just in case these people are horrible. They will stay with your money with shoes you do not even want. They never said you cannot exchange more than 1 time and you won't get your money back. Do not do it. The size fit different so when you want to exchange it's a problem. Too much hassle. I am over it !! Stay away. These people are horrible!!!

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    Sales & MarketingPrice

    Reviewed Feb. 15, 2019

    ShoeDazzle prices (before the sales, discounts and VIP sales) are absolutely ridiculous. Yes they have a great selection of items, but their clothes, shoes, etc are Rainbow level material (not shading Rainbow, I love Rainbow). I've brought 4 pairs of shoes and boots from them and was only able to wear the boots. The heels were cute but not comfortable. Also, they dictate how you can use your credits. They charge your card every month for 39.95 then tell you HOW you can OR cannot use it. The plus size selection is a hit or miss. I had to be on the website for a few hours before finding something that I can use my credit with.

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    Sales & MarketingPricePunctuality & Speed

    Reviewed Feb. 4, 2019

    I’ve ordered countless times and taken full advantage of the many reduced sales. I have never had a significant problem. I live in Canada and get my orders very quickly. My product is never a surprise and I think they are made as well as super expensive products. I’ve never had them fall apart on me. Sizing is pretty good but all companies can vary their sizing. Sometimes I need a thinner sock but others to be sure I’ll go up 1/2 a size. You have to look at the pictures. If it had a pointy toe and it’s a slip on boot it may take a size bigger to fit you. Same with clothes, if it’s a baggier shape then your size or one smaller is fine but the tailored stuff tends to run more form fitting.

    I’ve had problems with the site and not being to order and I had a rep help me out pretty extensively so really I find it hard to complain with a site that offers boots for $20 etc and has crazy good sales. Sure I’d love more options as good products disappear quickly at the sales but that’s what happens when there are sales, people buy. Sometimes I buy multiples of products because I can get a deal and a look that no one has. So ya I'm a happy customer! Sorry that not everyone else is.

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    Customer Service

    Reviewed Jan. 8, 2019

    I bought boots from ShoeDazzle - and before anyone says maybe I bought the wrong size, I bought the same size that I have always bought. After a few hours of wearing my boots, my feet were squeezed so badly, that I woke up with a severe foot sprain and had to rush to the ER. I tried to inform ShoeDazzle but their customer service simply refused to do anything about it.

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    Price

    Reviewed Jan. 1, 2019

    I bought some items from ShoeDazzle and found that most of them were so cheaply and badly made that I needed to return them. I was confident that the company policy of accepting returns for store credit was a good one. Here's the deal, though. There were some items that were on sale for $7, and I thought that might be a good way to use my store credit. Nope. If you bought those same items using store credit, the price was $39.95. Don't get roped in. It's just more cheap crap made in China.

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    Verified purchase

    Reviewed Dec. 23, 2018

    I ordered two pair of boots, and never received them. I tracked them and I clicked on the tracking number and it gave me a totally different pair of boots plus it showed one pair of boots not two. So not only did I not receive my package, 9 days after it’s says “delivered” on the tracking status but the tracking number was completely linked to a different pair or boots!

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    Price

    Reviewed Dec. 21, 2018

    I found some cute boots on sale for me and my sister in law on ShoeDazzle. The boots took a month to come but they took the money out of my account the next day and continue to charge me 40 dollars every month. I canceled my so-called membership that I know I didn't sign up for and told them to refund me... Crossing my fingers it works.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 13, 2018

    On Dec. 8, 2018 I was charged $39.95 Even though I chose to skip shopping for Dec. 5 days earlier. Called Saturday December 8th in the morning and the rep apologized and promise to refund my money. Today Dec.12th still no refund... so I called this morning before work and was told the rep never processed it! In fact after she lied to me my attorney and I found out from my bank that the rep went back and debit my card again the same day @ 10:00pm! I am now pursuing fraud charges against ShoeDazzle and the incompetent thief representative!!! Please do not purchase Anything from these scamming thieves!!!

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    Customer Service

    Reviewed Dec. 5, 2018

    BEWARE! BEWARE! BEWARE! It has taken 12 months to CANCEL my daughter's membership... Numerous phone calls, promises by SD, filed FRAUD against them with my credit card company. All to no avail. Finally, after three more months and more calls and promises. Today SD is telling me the last 6 months' membership charges WILL BE credited to my credit card, the account WILL BE closed, I WILL receive a confirmation email and I was given a CASE ID #. We will see if it REALLY HAPPENS! BEWARE!!! BEWARE!!! BEWARE!

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    Punctuality & Speed

    Reviewed Dec. 1, 2018

    Don't order from them. They will gladly take your money instantly and cancel your order days later because they oversold the product. I was so excited. Now I'm out the money and out on shoes. This is not how you do good business.

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    Price

    Reviewed Nov. 12, 2018

    I hate the fact that most of the shoes that I go to are sold out. I can understand if it's only a few. They need more shoes in stock. I just feel that it isn't worth a monthly fee for something you can hardly find.

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    Contract & TermsPrice

    Reviewed Nov. 9, 2018

    They lure people to buy something for 10 dollars but they turn around and charge you 39.95 For membership that you didn't agree. Even if you cancel the membership you lose 39.95 dollars. It is fake and fraud. Don’t fall for the 10 dollar shoe sale. They count that fine prints as informing you with membership terms.

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    Price

    Reviewed Nov. 7, 2018

    I'm sure the shoes look great cause I had a couple pair picked out to buy. BUT...what they don't advertise is you need a credit card on file so they can pull 40 bucks a month out just to be able to buy shoes from them. SO NOT COOL so watch out! If you don't sign up for that...shoes shoot up in price which makes it hard to get too excited about buying shoes there.Ripoff. Good luck everyone.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2018

    If I could give NO Stars I would. This is the second time I have been screwed by this company. I purchased a pair of boots Wide calf (which are hard to locate). Great deal, paid very little. After I clicked the order to submit I noticed the address wasn't full and correct. I immediately called and gave the new address. They were to arrive 10/2/18. I go out of town, come back no shoes. I find that they tried to deliver but the address was wrong! After I called and gave the correct address AND CONFIRMED IT! So since I have been screwed before, I decide to wait for them to call me. Guess what they never did.

    So I call them 10/22/2018 only to find that they resold my shoes! I am a pretty easy going person, but have had enough of the pitiful, ridiculous, excuses. “I'm so sorry, I don't know why your shoes were resold, blah blah blah.” Needless to say I cancelled my subscription and will be receiving a refund. DO NOT USE THIS COMPANY for your shoes. It’s hard enough to get the shoes you want, because they are never in stock and when you finally get the pair you want they screw the order up and resell them!!!

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    Reviewed Oct. 16, 2018

    I called and spoke with someone yesterday and he told me that the 39.95 was still in pending and told me it would be reversed. Well it didn't even after I canceled my account. It even says on their website if you cancel you will not be charged. I did everything they asked. Didn't have this problem with JustFab.

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    Customer Service

    Reviewed Oct. 10, 2018

    I ordered my shoes on October 3rd. October 10th, I got an email stating that my order has been cancelled, because they decided to sell me things that were out of stock. I now have to wait an additional 5 to 7 days to even get my money back. So at this point, a week later I'm out $40, and have no shoes. The only response from the company is, "I'm sorry." That just does not work for me. You don't take people's money for things you don't even have in stock. You don't wait 2 weeks to refund it. I suggest not doing business with them at all. You may or may not get shoes, but you sure don't get your money back either. Not in a timely fashion.

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    Sales & MarketingPunctuality & Speed

    Reviewed Oct. 27, 2017

    I liked that ShoeDazzle featured a specific showroom with shoes that fit my style and taste. I just wish I could have browsed at my leisure without pressure. I purchased my first pair for a discount, and it was great. They lasted a long time and I got a ton of compliments on them. I absolutely loved the shoes. After that, I hated how every month they'd keep the credit card on file and I'd have to remember to skip the month if I didn't want to buy anything or get charged. It felt sort of like a scam. I totally would have stayed a member and purchased more if I wasn't so afraid of forgetting to skip and being billed.

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    Reviewed Oct. 26, 2017

    My overall experience from the shopping online is pretty satisfying. The online page navigation and the checkout process were simple. The pictures of products were clear and the prices were fair. I do have to wait however long the shipment arrival is. Some may be 5-8 business days, while others can take up to a month for me to receive my product. But I like the ability to look at items as if I'm shopping in person, but in my own comfort space. Clicking through pages on the PC is much more convenient than shoe shopping all over the city until I find just what I'm looking for.

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    Staff

    Reviewed Oct. 24, 2017

    I always have fun shopping online. I like being able to shop without having to deal with a lot of people and being able to find the shoes I want when I want or need them. I rarely need help when shopping online as I shop online all the time but if I need any further help I can always call them. There is always someone online to help me when I need it too.

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    Customer ServicePriceStaffEase of Use

    Reviewed Oct. 19, 2017

    I loved to shop here quite often. It was very easy to navigate the website and they have a great selection of all different kind of shoes and accessories. It also has the best prices, and free shipping. I was very surprised at how easy and helpful they were and good customer service. They are really a good company and I like them. It is so perfect.

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    PriceOnline & AppEase of Use

    Reviewed Oct. 17, 2017

    The website is simple to maneuver and easy to use so it's very easy to find what you're looking for. There is a fair product selection, and they made my shopping and ordering simple. However, I don't like how most of the shoes are for dressing up or fancy occasions though. If they could improve the variety of shoes that they have, that would be nice because the more types of shoes they have, the more customers they will get. But they have a lot of different designs of shoes that are super cute. Plus, they have great deals, like the buy one get one for free. The starting off price for one pair is $30 I believe, and you get an additional free pair which is really good.

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    Punctuality & Speed

    Reviewed Oct. 16, 2017

    I have a lot of online shopping experience, and in shopping on ShoeDazzle, everything went smoothly the way I anticipated it to and my shoes arrived just as ordered. I know it's an online shoe store, but the websites style feels very dated. Better discounts and clearance events would also be a huge plus. Also, a more appealing website. But they have a very nice selection of shoes in a variety of styles and brands. Plus shipping was very fast, only took about 2 days total. Shoes looked great, no scuffs or indicators of wear.

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    Online & AppEase of Use

    Reviewed Oct. 15, 2017

    There's a variety of shoes to choose from and all different styles too. You were able to take a quiz to say what kind of shoes you liked so that it was easier for the website to filter shoes to your liking. But, there are weird shoes. After a while I would see some ugly shoes that I wouldn't be seen with in public. I would retake the quiz that let the website know what I liked but it was still not working so I gave up on the website. I never liked the clothes on there so I didn't have a reason to stay on the website since it got boring fast and there wasn't anything that would interest me so I stopped buying shoes from there. It was easy to use and easy to find shoes at first since there was a wide selection of shoes that I like and then a couple months later there wasn't.

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    Reviewed Oct. 14, 2017

    It was very to place an order and the service was fantastic. The variety of brands they offer are awesome. You can find anything you want from name brands to off brands or casual, dressy, sexy. Payment options could be somewhat better though. I need flexibility in terms of payment and they should offer PayPal or something else besides credit cards. Other than that, I would highly recommend using this site to buy shoes. Love it so much and can't believe I did not discover this site sooner...

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    Online & App

    Reviewed Oct. 13, 2017

    I look to see what I like and from there, I pick a bunch, like 5-10 pairs and then I break it down to figure out the one or two pairs I actually want to purchase. It is simple and I can find what I want since the website is organized for me to figure out exactly what suits me and there is a lot of variety for anybody to enjoy. It was good.

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    PricePunctuality & Speed

    Reviewed Oct. 12, 2017

    The price was great and offering great selections and also very fast shipping. I didnt feel as though I was just picking out shoes, boots and or sneakers just for the sake of getting the pair I needed for the program. The first purchase was very easy and the shipping was great. The longer I stayed a member then it seemed to be harder to find something that I wasn't settling for. It suddenly seemed to me the choices got less and now they just expected me to buy the two pair per month. If I'm having a hard time it's because I was unhappy trying to choose. I even had my daughter pick out shoes and boots that she may like.

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    PricePunctuality & Speed

    Reviewed Oct. 9, 2017

    I like that you get styled and they have the 2 for the price of one and VIP listing, the variety of colors and also they sell accessories, bracelets, necklace and rings, purses and chokers. Can't go wrong with shopping here and so fun just going through all selections. But they don't have plus size clothing and sometimes I don't like when they're all sold out of my size and they should have some type of promotion for customers that don't have VIP listing like 3 purchases you get free gift or something. That would be great. Also a thing that needs to be improved is that you click a picture to view a shoe that when you go back it won't start you back at top of list. I hate scrolling down after I already saw the shoes at top. Other than that I love this site, my fav. Fast and sometimes free shipping. ShoeDazzle you guys are great.

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    Sales & MarketingPricePunctuality & Speed

    Reviewed Oct. 7, 2017

    The search aspects allowed me to find the type, color and size of a specific shoe very easily and quickly. I like that the selection was very large and there were many price points and designers. I'd like more of a detailed description of each shoe and more sizes for people with wider feet. The pictures could be a little bit larger. I'd also like more sales and promotions each season.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2017

    They have great offers, and they give you a lot of incentives when joining their VIP program. I like the design of the page, it's easy to maneuver and ordering was a breeze. But the reviews should be closer to the product. Some of their shoes have the wrong sizes and it is a pain to return them. I could've read the reviews, but I blindly trusted that the shoes were actually their advertised size. I wish they could've had size comparisons to other shoes, in order to see if the sizes were similar to shoes that were bought prior to that one. Plus it takes forever to cancel - I had to constantly tell the lady on customer service that I was sure I wanted to cancel.

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    PriceOnline & App

    Reviewed Oct. 5, 2017

    It is easy to purchase, I like how the website is laid out. Makes it easy to search and everything is organized. I like how the site is grouped by trends and styles. They have great styles at a very affordable price, able to pay a monthly membership or skip the month if you do not feel like ordering. Even though the styles are affordable and I can buy them often, I would prefer if the shoes lasted longer and were better quality. I would even pay a little more.

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    Sales & MarketingPrice

    Reviewed Oct. 4, 2017

    I find it easy to shop and check out. I also like the promotions they offer during special sales. I can't wait and I'm looking forward towards the next event sale. I like the VIP membership being able to skip a month when I can't see any heels I like that peaks my interest. I also like doing holiday shopping or special occasions shopping. I will like them to sell some undergarments as well as a wider selection of clothing, though. I think they should add more unique stuff to keep the customer from going to other websites for the few things that I mention.

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    PriceEase of Use

    Reviewed Oct. 3, 2017

    I find ShoeDazzle very easy to use. You are provided with a showroom of suggestions and have the ability to search for other products. You can search by color, size, style and other options. Also, they always have new products at great prices. They have branched out too into additional products with purses, clothing, and accessories. With the products always evolving ShoeDazzle is able to stay relevant. While I had a positive experience, I dont like the "membership" fee and the responsibility to skip a month to avoid it. Good thing is that the fee goes into your account to use for a purchase when you are ready.

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    Sales & MarketingOnline & AppEase of Use

    Reviewed Oct. 2, 2017

    I love the discounts and bargains I get when shopping at ShoeDazzle. The ordering process is simple! The website is completely easy to navigate and it's very well made and easy to maneuver. Overall, I am completely satisfied with everything this website has to offer. I never had a problem with any order or shipments I've received from them. I like the design as well and will continue to shop here.

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    Price

    Reviewed Oct. 1, 2017

    ShoeDazzle has different sizes and styles for your interest and stuff that you would buy. They also have different varieties of shoes for different types of taste people might be interested in buying for themselves. It was easy to place my order, great to peruse and the experience was very interesting, fantastic. But I would improve the basic shoes to be plain and basic but still stylish. Also their more glamorous shoes can be a little bit too fabulous for my taste.

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    ShoeDazzle Company Information

    Company Name:
    ShoeDazzle
    Website:
    www.shoedazzle.com