ShoeDazzle Reviews

Customer care representative doesn’t understand English neither you can understand their language. I created multiple accounts on behalf of my family member and ordered and they charged me for each account 39$ per month till then they dint had any issues neither they notified me for any multiple accounts but when I didn't receive my package this year during holiday and complained about it and asked for the reshipment then they raised the issue that I have multiple amount so we cant reship.

The customer service reps do not speak or understand English well. The reps only understand the words REFUND, EXCHANGE, PURCHASE, RETURN AND SHIPPING. If you say anything other than these 5 words you are straight out of luck.

I ordered from here the first time, received the shoe and thought they were legit. So I ordered the second time, this time the item I ordered was more costly. Few days ago they gave me a fake tracking number. So I ordered more shoes with a lot of money. They gave me some fake tracking numbers again. Days later they said my package was delivered but I never got any package. I contacted them about it and they said I had to wait for some more days. I waited and contacted them again and they pretended to return my money to my ShoeDazzle store-credit. They did not return it to my debit card. I tried to re-order the undelivered shoes again but I wasn't able to. I tried for hours and the shoes kept clearing automatically from my cart.

Updated on 11/20/2020: Hey there. You just responded to my review. I dont think you get it.. It's not that I'm un happy with vip membership. It's I never had one to begin with ever!!!! And you guys keep charging me!!! Called you guys and you say there's nothing you can do. Just a crook thing to say.

Have you gotten scammed out of money from JustFab, ShoeDazzle, Fabletics, Savage X Fenty, KidFab and many other MICRO companies under the parent organization Intelligent Beauty, Inc.??? Please don’t buy from any of these companies!! I was scammed out of $500+ and I still haven’t received any merchandise!! I have gotten my money stolen from this company. If you need more info one who they are read below:

I got an email saying “Black Friday starts now with all she’s for $10”. I went to the website. All prices on shoes were slashed and said $10. I picked out about 10 pairs thinking they were $10/pair (BECAUSE THAT'S WHAT IT SAID). When I went to check out, not ONE pair was $10. I think the cheapest was $26. Not that 26 is a lot, but that’s definitely NOT what the email said & even the prices under them ALL was $10. Very misleading, therefore I didn’t buy any.

I ordered from them Oct. 31 2020. They still didn't give me my money back from my prepaid card. They will not let you use that prepaid so they can take money out of your bank or credit card. I cancelled that membership, I don't want them thinking it's ok to do. They still haven't refunded my money back. First it's 24 til 72 hrs. Just got off the phone and they saying 7 to 10 business days. This is unacceptable and very inconvenient. I would not recommend getting started with them. They don't even compensate you. All you gonna hear is, "I'm sorry."

I love the quality and the price point. I’m able to skip months I don’t need or can’t afford. Only place I really buy shoes anymore.

Please tell me where it states you pay a monthly fee for VIP? ShoeDazzle credited $39.95 from my account through PayPal. I had no idea until I checked my account. This is unacceptable. I need answers!!!!

I’m fed up with this company. I’ve used them for years but now in this last year when I’ve contacted them to cancel during pandemic they don’t have it on record. Completely ridiculous because they never have my me contacting them on record... And once again I will receive an email confirmation of cancellation between 24-48 hours, highly doubt I get that again and have to contact them again on the first of next month before the 5th that they “withdrawal” my money from my account. This isn’t fair as a consumer, they have money of mine that kind of feels like I’ve been stolen from. I asked the rep, Jem, to help but she flat out couldn’t do anything. I’m at a loss with this fight. Bye bye $120.

Be careful... This website only tries to take your money. They’ve been taking money out of my bank account for months without me knowing for a VIP membership I never signed up for and thought I canceled when I first saw them taking money from me. Now my account is up to 150 bucks that I never knew they took from me and now I can’t get it back. They won’t return it to you and make you waste it on shoes you don’t need. They say you can purchase things without a membership then make you sign up and steal your money. They also don’t make it easy to cancel your membership AT ALL. Not happy with this website at all.

I placed my first order on July 4th. I waited and waited for shipping info. When I finally got it, it was through Fedex. I followed the tracking number to get an estimated delivery date but continuously got delivery estimate pending. That went on for 9 days, so I reached out to the company 4 times and was told every time my order had been shipped. In the meantime I received an email saying one of my items that had supposedly shipped was not available and was cancelled. Finally reaching out for the 5th time. Customer service said there had been an error with shipping and that they were sorry and they would reship and refunded the money back to my credit card. So ok it's been reshipped/or not and I get another email today saying another pair of shoes I ordered are not available. This is not acceptable business practices. Out of my 6 pair order I'm getting 4. Not a satisfied customer. Will not be ordering again.

I purchased a pair of shoes from ShoeDazzle that didnt fit however I wasnt too stressed about as I had been given the VIP membership price for my first purchase. HOWEVER what is not noted is that they will continue to charge your account 40 dollars a month despite the fact you didnt sign up for any membership. I called customer service and asked for the money they took from me as I had made no further purchases because I was not pleased with my first one. However the lady told me it had already been credited to my account so there was nothing they could do.

I did my first order and it has not come. I called and was told I need to find it myself. I was charged a higher amount than the receipt I received in email. This company will never answer your messages and the call centre customer service is not about to help you. Scam, scam, scam!!

I just received my order and the box was damaged. The shoes inside looked like they’ve been worn, I don’t know if this site allows to to post pictures but I took pictures of not only the shoes but the box and packaging as well.

I first signed up with ShoeDazzle November 2019. I ordered twice boots, sandals, and dress heels. All the shoes were poor quality and worst of all they were painful to walking and after less 1 hour I couldn't stand in them. I contacted them in January to cancel and they have a hard time and still didn't cancel. I have to contact them again and they refused to refund me for January. RIP off company. Do not buy..

I purchase several styles of shoe from ShoeDazzle and they all hurt my feet. I have to go up 1 or 2 sizes. They shoe are so uncomfortable and cheap material. They claim to have 83% of customer satisfaction on their website with no reviews. I know this can not be true with all the reviews online stating the same experience as me. I wish I would have research more before buy from them. They need to be force to sell better quality of shoes and customer guarantee on their product. So disappointed!!!

This was my first time actually purchasing from this site because there have never been reasonably priced shoes that I wanted when I made accounts previously. This time I had shoes I liked and placed the order. The order never actually showed up on my account but the money was removed from my PayPal account. Almost 2 weeks after the order was placed I contacted their customer service which was worse than useless. The rep literally could not tell me anything I couldn’t already see. All she offered to do was to assist me with placing the order or give me a 10% off.

I purchased my first pair of shoes back on 2/08. I didn’t find out until 2/18 that FedEx delivered my shoes to the wrong house. I contacted ShoeDazzle and told them what happened. At first the representative I spoke to gave me a hard time and I’m guessing she thought I was lying about not receiving the shoes which I wasn’t. I’ve had issues in the past with FedEx delivering my package to the wrong houses and that’s what I explained to her. She put me on hold several times and finally said that they would send me another pair of boots. I have a funny feeling that I may not receive the new pair because I was suppose to get them today on 2/22 but it still hasn’t been delivered. I don’t think I’m going to purchase another pair of shoes from them unless somehow I can get the shoes shipped through a different shipping company.

Subscribed to Shoe Dazzle because their website showed really cute shoes. First of all, the price for the subscription is ridiculous ($40) but you can skip the month but you HAVE to remember to do it on their time frame to skip (which is like 5 days) or else you get charged $40 for the month. What I was most upset about was the quality of the shoes. Ordered a pair of high thigh boots. I’m normally a 6.5 in shoe size but I ordered a 7 just to be safe. Those boot were so tight and they felt like they were made out of cardstock. I also ordered 2 pairs of sandals. The first pair ripped on me in the first couple uses and the second pair is so flimsy and uncomfortable I’m not risking wearing them to then be left walking barefoot again. Worst company ever!!!!

I ordered my first pair and realized I’d be charged almost $40 a month for the subscription so I had to call to cancel the membership. The FIRST call he hung up on me as soon as I said I wanted to cancel, the SECOND call I think he pretended to start breaking up and just muted the call (for a few minutes!) until I hung up, and finally the THIRD time calling was a success. Ridiculous that I had to go through this.

Unimpressive quality shoes. Hard to cancel. You have to get in touch with a person and are unable to cancel online like normal- you have to use live chat. Their phone answering system is terrible and did not even work correctly - was useless. Feels like making it harder for people to cancel is a great way to rake in some extra cash! And if it goes through before you have the time to get in touch with someone through either of their sub-par ways of canceling, they offer no refunds! Will never go back to that company!!

I’m very displeased with these crooks. I purchased shoes for my sister back in August only to find out 2 weeks ago that I was being charged from Oct to Jan for a membership I didn’t want nor aware I was tied to. These crooks then sent me 2 gift cards that I can’t redeem unless I do it from Shoe Dazzle website. I was supposed to get my order on Sunday. So here it is a Tuesday and it just arrived. Me thinking that were trying to accommodate me and to apologize for taking my money unbeknownst to me; they sent me gift cards that I can’t use. The days of making sure your customers are happy with the service and continue business is null and void. They’re crooks and I would never recommend or refer this place. I’m left feeling scammed.

My experience with Shoe Dazzle has not been a good one. You are required to call them between the 1-5 of the month in order to avoid getting billed $39.95. I've done that each month. I have been billed two consecutive months which caused me unexpected fees. One of those times I was refunded. The next month I was told I was refunded but instead $39.95 was debited from my account again instead of a refund. I spoke with the manager who insisted I call my bank. I called my bank and I conferenced the manager in so that he could hear the supervisor at the bank tell him there was not a credit to my account but a debit done instead. Do you believe even after the bank confirmed what I was telling the Shoe Dazzle manager I still did not receive a refund. The WORST company I have ever dealt with. The customer service is horrible. They have no concern for you. It's as if they're programmed and want do anymore for you than they have to.

THESE PEOPLE ARE SHADY AS HELL. I had ordered my first pair of boots for $10 and was very unaware that I was signing up to get $40 taken every month. They do not say that at all, I guess you have to go and search really hard to find it. Well anyway, I ordered these boots Dec 2017. I’m just now finding out that these people have been charging my account for 13 months. I have had $520 taken.. same with JustFab, EXACTLY LIKE THIS COMPANY. When I tried to cancel, I have to call or wait to chat w/ someone instead of easily cancelling online. Why isn’t it as easy to cancel as it is to sign up? And when I did get someone to chat with, they kept asking to reconsider and am I sure I want to do that. Like yes, obviously if I keep saying I want to cancel, I want to cancel. Please BEWARE OF SHOEDAZZLE AND JUSTFAB.

I always had the website from Facebook pulled Up looked into it for a year until, my girlfriend asked me, "What do you want for Christmas?" I said, "Mm a pair of boots from Shoedazzle." Placed order on 12/19, received package on 12/28, excited to get my boots I open and I see only one pair of boots wondering what happened to the other pair.. I never received an email nor a call from customer service to let me know I will not be getting any boots because they have none in stock. Wow. So I had to call you guys and find this out so she says we’ll go on the site and choose something else and give us a call back and we will get you another pair..

I tried to place an order on this website but they wouldn’t process the order saying it was PayPal’s fault. I called PayPal and they said it was on ShoeDazzle’s end and that I needed to talk to the person who processed the credit card orders. So I called them back and they said that dept isn’t open and I would have to wait until they opened back up. So I’m not quite sure how this works?!! Can you not place orders on weekends??? It’s ridiculous! They charged my card but didn’t process my order and now I have to wait 72 hours for them to reverse the charge because their processing dept isn’t open?? Very poorly run company, I will not be ordering from them ever.

I bought some boots about a week ago and I received them with a silicon glue stain on the tip of the boot very noticeable, it looks like when you trip and scratch your boots but that is not the case I received them yesterday! Now I have to go and drop them off at the post office and wait 24 to 48 hrs to get that processed then I have to wait again 2-5 business days to receive my boots! Obviously not in time for my thanksgiving dinner! Terrible experience!

Horrible customer service/Rude and very difficult to deal with. Charge your card. No refunds. Just a waste of time and money... The lady was over talking me misunderstanding my concerns, so I canceled my subscription. Should not have to with unprofessional people who can barely speak English trying to explain something to me that’s wasn’t relevant. Don’t waste your time or money. There are other places that you can shop from and get better customer service and better quality shoes!!!!

ShoeDazzle is an online shoe/clothing/jewelry company that also provides a membership as a subscription based service for their products. You pay $40/month for their membership, which also gives you a discounted price for their products. However, if you don't like any of their items, you are unable to get a refund for their services. If you cancel your membership, you are still able to use any credits you might have, but not at the discounted price. You have the option to skip the payment each month, but you yourself have to go in and skip at the beginning of the month, there is no option to skip permanently. DO NOT USE THIS COMPANY. Or, if you do, only use it on a one time basis.

I made the mistake of buying some shoes from ShoeDazzle a year ago. They arrived and were complete trash. They were way too big, felt like cardboard, and didn't look nearly as cute in person as they did online so I returned them. I was honestly shocked by the poor quality of the shoe considering the original price. The shoes are about $50 without the first-time purchase offer. That’s a decently priced shoe. I could buy a pair of Converses or some nice flats or heels with that money from DSW. When I returned the shoes, ShoeDazzle said I can only get store credit for the shoes. I was annoyed but oh well, figured I'd find something else I liked eventually. I knew I didn't want to pay $50 for cheap cardboard shoes so I waited for a sale with a few items I'd like.

I know for some, it was hard finding a selection of shoes. For me, I actually was able to order about 3 or 4 times in the course of 4 or 5 months. They were cute but definitely difficult to wear. A part of the experience is due to my inability to wear high-inches heals and the other part is due to the instability of the shoes when walking. I'm fully aware of how the process works. They are allowed to perform an automatic withdrawal of about 39.99 each month unless you skip a month by the 5th day of each month. Well, the month of August 2019, I forgot to skip so I was charged. Of course, I didn't blame them for that. Before canceling, I purchased items of equal price or more. I waited until my items arrived the following week and checked to make sure they arrived not damaged prior to canceling membership. About 8/27/2019, I canceled membership with the rep Omar and was informed that I would receive a notification/confirmation.

Adorable rain boots, hardly wore but 4 times, LIGHT WEAR. Toe split while on vacay in Europe. Did not put them, broken boots, back in my heavy luggage to travel by air, train, taxi, bus, walking all the way. 24 hrs travel from Europe back to US. So SD will not replace them. Understand the policy but give someone a break every now and then. Was I really supposed to haul boots back in an excruciating journey back from round the world??? UGH.

Shoedazzle will do anything to pull money out of your account, if you cant skip the month and make it very difficult to find the actual "skip the month" option on their website, especially on the mobile site. Once charged, they will fight with you to refund it, until you threaten to cancel your VIP membership. Then when they finally refund your money they shortchange you because of the exchange rate and say they can't do anything about it. What a scam and a joke. Not a good way to do business in my opinion, and I'll never recommend or join that site again. Also, the quality of footwear is garbage anyways...

I canceled my VIP membership for the second time. I never really had any pertinent issues with them besides the main gripe that you cannot use credits for sale items. For instance, if they withdraw 39.95 from your account or the 5th of the month and a sale is going on, they will make you choose between using your credit or getting the sale price. Does my currency somehow lose value as soon as it enters ShoeDazzle land? Isn't it the same 39.95 you will be getting anyway when I make a purchase? I'll just go shop at the stores. I need to get out more anyway.

Got the $29 for two pair deal and was on the website for the entire hour I was given before the deal expired and it would not let me add anything to my bag. I tried several times and there was no way to add to the bag and checkout. The offer expired and I never was able to buy anything.

I do not recommend anyone use ShoeDazzle because it is a rip-off. Even with proof that you're missing something you paid for, customer service doesn't care. I had three VIP credits, meaning three payments were taken from my account. I used one VIP credit on the 13th of June, leaving me with two. I made a purchase on the 17th, and my debit card was charged $34.90. I called, and the first representative said that I was charged because my purchase was less than $39.95. When I told him I'd done it before, he hung up on me.

I signed up for the VIP membership months ago, have ordered one pair of shoes (boots) and I actually like them. I fell pregnant shortly after signing up for subscription and decided that $40 a month for shoes or whatever, was too much and I called to CANCEL the VIP membership but the representative on the phone was giving me a hard time, saying canceling was a long process and blah blah blah. Told me it was best to skip monthly 1st-5th, as many times as you want to avoid a charge. I am about to have my baby so my head has been all over the place this month and I forgot to skip. Tried calling to see if I could cancel and get a refund but he said that they were already converted to credits and could not be refunded so it was best to use the credits before cancelling. OK FINE.

So I signed up for a membership with Shoedazzle around Christmas time. I did not see in the fine print but I was signing up to be charged every single month $40 for nothing. Around April I saw the charge on my credit card recurring and called them to try and get my money back. After fighting with the customer service representative over chat I finally got one month refunded. They then tried to charge me again the following month saying that even though I had been irate and said I never signed up for the membership and they refunded me my money that did not qualify as canceling my membership so they tried to charge me again and then told me I was unable to cancel. This is one of the biggest scams I have ever seen - do not sign up for shoedazzle.com or shop there!!!! Buyer beware!!

I started with Shoedazzle a few years ago. I was ok with skip a month here and there. Sometimes I would forget. I accumulated a pretty decent credit. There is no way to get that money back according to their representatives I spoke to. I let it go and figured down the road maybe I could use it. I log into my account thinking I could get a pair of summer sandals. There is NO credit on my account at all. There is no record of where it went. The only amount that shoes is $39.95. According to the website the credit sits there until you use it. Pretty much they take your money if you don't use it in a certain amount of time. Thanks Shoedazzle!