ShoeDazzle Reviews

This company is a complete scam! I purchased two pairs of shoes in December 2020. I was urged to sign up for the VIP membership. No details or information was given to me about this “membership.” I just noticed I’ve been charged $40 a month since my purchase, without my knowledge or authorization!! They’ll be hearing from my lawyer soon!

This website has become a scam. You get a VIP membership and they will billed you 40 dollar a month, Sometimes the website is now not working which don't allow you to skip the month so you don't get charged. AVOID becoming a VIP MEMBER. The quality of their shoes has decrease a TON. You will find better shoes for the same price somewhere else. DO NOT WASTE YOUR MONEY.

Be aware of www.shoedazzle.com. Customer service is just ignore you. And they just need money.

I being buying of this people for years to find out after I placed one more order out of the many ones I did for couple of hundred dollars on every single sale that they canceled my account and my order as well, so I called them, they said they didn't know and it was probably a mistake then he change and said I was making too many returns, They completely exaggerated that statement, if you buy anything between 10 to 20 items you think they all gonna fit perfectly? Is a big chance size color or anything will be a reason to return.

Absolutely horrible experience. I called to cancel my account with ShoeDazzle several times. Last time was in February. I saw they continued to bill me even after I called to cancel the subscription!!! Called today once I noticed, and the sales representative was very rude and when I asked for a refund she stated "Thanks for saying that out loud." What? OF COURSE I am calling to ask for a refund when they never cancelled it when I called the last time!

Be careful. I’ve cancelled my accounts for both Justfab and ShoeDazzle at least 20 times. Beware that anytime you log in just to look after you’ve cancelled, they will reinstate your membership and start billing again. Change your card number or block them from your bank. I found out I have 3 credits on justfab and 4 on shoe dazzle. I had to order things I only half way liked or needed just so I can cancel. As soon as I receive my items.. all 7 of my purchases I’m canceling this service! Do NOT log in, just to even browse. They will steal from you. Not to mention the shoes this season are horrid!

I’ve been patronizing Shoe Dazzle for years, in December I bought 3 pairs of boot. I wasn’t satisfied with it. So I returned it and asked for a store credit to purchase another pair of shoes. We’re almost in March. Shoe dazzle received the package I returned. They refused to issue a store credit. I’ve been on this since December 2020. Every time I call, they tell me to wait for 72hrs. This site is a fraud. Please don’t buy anything from them. They’re so inconsiderate and they’re thieves. When you’re not satisfied they never issue a store credit nor refunds. Stop robbing people of their hard earn money. Fashion Nova would issue a store credit. I’ve never had issues with them for years.

I called ShoeDazzle to inform them of my card being compromised. Payments were taken before this and now I can’t pull up the account as it is noted as authentication failed. I truly have enjoyed their services for more than 6 years. I just want those payments rolled over into my new account. Please Help. Call me ASAP. I really want to hold on to this account. I have my grandchildren and my daughter enjoying their deals with ShoeDazzle as well. Please Help!

If I could rate the customer service at -20 I would!!!! I have a credit of $160. It has been just about 2 weeks that I have been trying to purchase items and because I can not add the credits on my account I have been going back and forth with someone. I have asked if they can just send me a gift card because going back and forth every other day is no help AT ALL. And because of that items that I wanted to purchase have gone out of stock!!!! I have yet to been given a reason as to WHY they won't send me a gift card. They're not consistent with responding and I'm sure the rest of the items I want will be gone!!! I am BEYOND FURIOUS.

I used Shoedazzle for over 2 years with no problems. However, I tried to make a purchase recently and my prepaid account I have used for years was denied yet they charged my card. Beware. They do not care about loyal customers. I am currently awaiting my refund from the card they claim is suddenly after 10+ purchases considered "unacceptable." They used to seem genuine, now they are completely shady and hard to contact. Shame on shoedazzle for their behavior toward me. I didn't want to take my business elsewhere but I guess I will now. If my refund is not processed I will make sure to warn everyone that they are now scammers.

Customer care representative doesn’t understand English neither you can understand their language. I created multiple accounts on behalf of my family member and ordered and they charged me for each account 39$ per month till then they dint had any issues neither they notified me for any multiple accounts but when I didn't receive my package this year during holiday and complained about it and asked for the reshipment then they raised the issue that I have multiple amount so we cant reship.

The customer service reps do not speak or understand English well. The reps only understand the words REFUND, EXCHANGE, PURCHASE, RETURN AND SHIPPING. If you say anything other than these 5 words you are straight out of luck.

I ordered from here the first time, received the shoe and thought they were legit. So I ordered the second time, this time the item I ordered was more costly. Few days ago they gave me a fake tracking number. So I ordered more shoes with a lot of money. They gave me some fake tracking numbers again. Days later they said my package was delivered but I never got any package. I contacted them about it and they said I had to wait for some more days. I waited and contacted them again and they pretended to return my money to my ShoeDazzle store-credit. They did not return it to my debit card. I tried to re-order the undelivered shoes again but I wasn't able to. I tried for hours and the shoes kept clearing automatically from my cart.

Updated on 11/20/2020: Hey there. You just responded to my review. I dont think you get it.. It's not that I'm un happy with vip membership. It's I never had one to begin with ever!!!! And you guys keep charging me!!! Called you guys and you say there's nothing you can do. Just a crook thing to say.

Have you gotten scammed out of money from JustFab, ShoeDazzle, Fabletics, Savage X Fenty, KidFab and many other MICRO companies under the parent organization Intelligent Beauty, Inc.??? Please don’t buy from any of these companies!! I was scammed out of $500+ and I still haven’t received any merchandise!! I have gotten my money stolen from this company. If you need more info one who they are read below:

I got an email saying “Black Friday starts now with all she’s for $10”. I went to the website. All prices on shoes were slashed and said $10. I picked out about 10 pairs thinking they were $10/pair (BECAUSE THAT'S WHAT IT SAID). When I went to check out, not ONE pair was $10. I think the cheapest was $26. Not that 26 is a lot, but that’s definitely NOT what the email said & even the prices under them ALL was $10. Very misleading, therefore I didn’t buy any.

I ordered from them Oct. 31 2020. They still didn't give me my money back from my prepaid card. They will not let you use that prepaid so they can take money out of your bank or credit card. I cancelled that membership, I don't want them thinking it's ok to do. They still haven't refunded my money back. First it's 24 til 72 hrs. Just got off the phone and they saying 7 to 10 business days. This is unacceptable and very inconvenient. I would not recommend getting started with them. They don't even compensate you. All you gonna hear is, "I'm sorry."

I love the quality and the price point. I’m able to skip months I don’t need or can’t afford. Only place I really buy shoes anymore.

Please tell me where it states you pay a monthly fee for VIP? ShoeDazzle credited $39.95 from my account through PayPal. I had no idea until I checked my account. This is unacceptable. I need answers!!!!

I’m fed up with this company. I’ve used them for years but now in this last year when I’ve contacted them to cancel during pandemic they don’t have it on record. Completely ridiculous because they never have my me contacting them on record... And once again I will receive an email confirmation of cancellation between 24-48 hours, highly doubt I get that again and have to contact them again on the first of next month before the 5th that they “withdrawal” my money from my account. This isn’t fair as a consumer, they have money of mine that kind of feels like I’ve been stolen from. I asked the rep, Jem, to help but she flat out couldn’t do anything. I’m at a loss with this fight. Bye bye $120.

Be careful... This website only tries to take your money. They’ve been taking money out of my bank account for months without me knowing for a VIP membership I never signed up for and thought I canceled when I first saw them taking money from me. Now my account is up to 150 bucks that I never knew they took from me and now I can’t get it back. They won’t return it to you and make you waste it on shoes you don’t need. They say you can purchase things without a membership then make you sign up and steal your money. They also don’t make it easy to cancel your membership AT ALL. Not happy with this website at all.

I placed my first order on July 4th. I waited and waited for shipping info. When I finally got it, it was through Fedex. I followed the tracking number to get an estimated delivery date but continuously got delivery estimate pending. That went on for 9 days, so I reached out to the company 4 times and was told every time my order had been shipped. In the meantime I received an email saying one of my items that had supposedly shipped was not available and was cancelled. Finally reaching out for the 5th time. Customer service said there had been an error with shipping and that they were sorry and they would reship and refunded the money back to my credit card. So ok it's been reshipped/or not and I get another email today saying another pair of shoes I ordered are not available. This is not acceptable business practices. Out of my 6 pair order I'm getting 4. Not a satisfied customer. Will not be ordering again.

I purchased a pair of shoes from ShoeDazzle that didnt fit however I wasnt too stressed about as I had been given the VIP membership price for my first purchase. HOWEVER what is not noted is that they will continue to charge your account 40 dollars a month despite the fact you didnt sign up for any membership. I called customer service and asked for the money they took from me as I had made no further purchases because I was not pleased with my first one. However the lady told me it had already been credited to my account so there was nothing they could do.

I did my first order and it has not come. I called and was told I need to find it myself. I was charged a higher amount than the receipt I received in email. This company will never answer your messages and the call centre customer service is not about to help you. Scam, scam, scam!!

I just received my order and the box was damaged. The shoes inside looked like they’ve been worn, I don’t know if this site allows to to post pictures but I took pictures of not only the shoes but the box and packaging as well.

I first signed up with ShoeDazzle November 2019. I ordered twice boots, sandals, and dress heels. All the shoes were poor quality and worst of all they were painful to walking and after less 1 hour I couldn't stand in them. I contacted them in January to cancel and they have a hard time and still didn't cancel. I have to contact them again and they refused to refund me for January. RIP off company. Do not buy..

I purchase several styles of shoe from ShoeDazzle and they all hurt my feet. I have to go up 1 or 2 sizes. They shoe are so uncomfortable and cheap material. They claim to have 83% of customer satisfaction on their website with no reviews. I know this can not be true with all the reviews online stating the same experience as me. I wish I would have research more before buy from them. They need to be force to sell better quality of shoes and customer guarantee on their product. So disappointed!!!

This was my first time actually purchasing from this site because there have never been reasonably priced shoes that I wanted when I made accounts previously. This time I had shoes I liked and placed the order. The order never actually showed up on my account but the money was removed from my PayPal account. Almost 2 weeks after the order was placed I contacted their customer service which was worse than useless. The rep literally could not tell me anything I couldn’t already see. All she offered to do was to assist me with placing the order or give me a 10% off.

I purchased my first pair of shoes back on 2/08. I didn’t find out until 2/18 that FedEx delivered my shoes to the wrong house. I contacted ShoeDazzle and told them what happened. At first the representative I spoke to gave me a hard time and I’m guessing she thought I was lying about not receiving the shoes which I wasn’t. I’ve had issues in the past with FedEx delivering my package to the wrong houses and that’s what I explained to her. She put me on hold several times and finally said that they would send me another pair of boots. I have a funny feeling that I may not receive the new pair because I was suppose to get them today on 2/22 but it still hasn’t been delivered. I don’t think I’m going to purchase another pair of shoes from them unless somehow I can get the shoes shipped through a different shipping company.

Subscribed to Shoe Dazzle because their website showed really cute shoes. First of all, the price for the subscription is ridiculous ($40) but you can skip the month but you HAVE to remember to do it on their time frame to skip (which is like 5 days) or else you get charged $40 for the month. What I was most upset about was the quality of the shoes. Ordered a pair of high thigh boots. I’m normally a 6.5 in shoe size but I ordered a 7 just to be safe. Those boot were so tight and they felt like they were made out of cardstock. I also ordered 2 pairs of sandals. The first pair ripped on me in the first couple uses and the second pair is so flimsy and uncomfortable I’m not risking wearing them to then be left walking barefoot again. Worst company ever!!!!