ShoeDazzle Reviews

The website has become horrible. The clothing and most of the shoes are terrible. It's nothing like when it first began online and they only go up to a size 34 in pants now. I will be canceling my membership.

These people are a den of thieves. They put these people on the phone that start trying to sell different things and all you want to do is cancel this subscription. I thought I was the only one this had happened to. Yes I’m going to be reporting this to the Better Business Bureau. And my bank also. I just hate how everyone is trying to cheat one way or another. They want to cheat hard working people. If you don’t want that junk they are trying to sell you they hang up on you. They beyond rude.

Their website doesn't work anymore. You cannot skip the month. You cannot place orders. I have eight more credits due to expire - I don't know when because my account no longer displays the expiration date of these credits- and I cannot spend them. I want a refund. This is theft.

1st off it's a company in China, 2nd it's 49.95 a month not 39.95. They often bait and switch prices. Entice you with fake coupons or sign up agreement for text but never give you the discount for such offer. They do unfair business tactics with hidden fees that you don't see till after they charge you. For instance my total with the fees it showed came to 59.00 total in cart that is including shipping and taxes. When I go to the next screen to complete checkout my total came to 79.00 without any explanation of the extra charges. The vip you pay into every month goes to any piece of clothing or shoes etc. Even if the item is 20.00. Meaning you throw away that other 30.00 if your item isn't the same as the vip subscription you're charged. They say free shipping after a certain amount but you're still actually charged with shipping.

After some research I have figured out that the numbers displayed on the website is no longer a working number. However, on Justfab website the accurate number is 833-224-9248. I hope this helps someone else from the disaster that awaits

I have been trying to cancel my membership and no one ever answers the phone at ShoeDazzle or Justfab. I have not ordered anything since 2024 and I am unable to login into my account for either ShoeDazzle or Justfab to cancel my memberships as their website updated and unable to do so via phone as they do not answer. They just took over $100 out of my account and I cannot get any resolution. They are horrible companies!

My experience use to be great! As of October the 5th to skip. The system was down to do that. Changed browsers same thing. I've called the number 833-224-1958, sat on the phone over an hour the past 3 days and also through the bot chat to no avail. It's been a nightmare to get my credit back to my card of 49.95. Once my issue is resolved I will not be doing ANY more purchases. Customer service hold time is ridiculous, not to mention if I keep calling that number eventually say phone is not in service. Need to resolve this issue and credit my bank back and just delete my account. I am over it. Day 4 still not resolved. I hate to dispute with my bank and have to get a new card. This is crazy but Definitely lesson learned. I feel like yaw just took people money cause yaw system was down. I got screenshot and call log of how many times I done called. I'm going to report to BBB, FTC. IC3.

I have been trying to either skip the month or cancel my subscription for 2 days in a row. Waited in line for hours to never get connected to an agent. Skip button online doesn’t work and they have a message saying there are issues. When calling, they claimed to have a new skip process, but when trying to follow the steps, there is no such a thing like a button under the “Continue” before typing the 4-digit code. I need support to cancel my membership.

I tried calling this Company along with its sister Justfab for the last 2 days without success. Impossible to get to my account since October 3rd 2025 to skip the month. Sent them messages via their chat and messenger for last 4 days. Never got any reply from them. Impossible to reach by phone waited 45 minutes online, no one came back. Had to hang up. This was done more than once. Now I want to close my account but can't reach them. Are they still in business? I'm wondering...

Yes, I would like to do a review. I like Shoe Dazzle a lot. I have order on more than one occasion. Now, this company tried to go in my PayPal account I. Get $49.95. I already spent $260.00. With shoe Dazzle. Now I can't this company. PayPal said on June 21, 2025. Shoe Dazzle sign me up for a membership. No. That's fraudulent. I didn't sign up to be a member. I don't order from them that much. They lied. Now PayPal is investigating. I had to change my pin # and all. I will not be ordering from Shoe Dazzle. Just lost a customer. Yall are scamming.

I love Lynsey heeled sandals. They are cute and comfortable. I can wear them all day long and my feet don’t hurt. They have a 5” inch stiletto heel. I get a lot of compliments when I’m wearing them. They say I have great legs.

This scamming company and their employees can go to hell.. Do not buy anything from them because you will never receive it and they will sign you up for a membership without your permission! Scam company and rip offs. Don't shop with them or Justfab! Same company, same scammers, just a different name. Oh and they only issue shipping refunds so you won't get your money back! Stay away!!

I am completely dissatisfied and disappointed with this horrible thieves existing as a company. I joined this company and was constantly buying shoes. My house looks like a shoe warehouse. I recently found out they expired out all my paid subscription credits and claimed they sent something I accepted. I paid $39.99 a month and they expired out about 7 credits. That means they simply abused my loyalty and stole over $300 from me because they refused to give me back the credits. They claimed they sent email which I don’t recollect ever seeing. This company is a scam. Run RUN RUN. They said credits never expire but they changed after some years and took advantage of loyal customers.

Mdse was delivered to the wrong address. I contacted ShoeDazzle customer service but they offered no support. No attempt to replace or credit my account. They blamed me for not looking for the delivery location. There are over 400 units in my apartment complex. I am out $90 over this botched transaction. Skip Shoedazzle, order from Macy's or Amazon instead.

I will not order nothing again. They said I would get my refund back. They only gave me 10 bucks out of 17 and talking to someone is joke and email is Spain only. This website is a joke. Wanna rip off people.

SCAMMERS!! DO NOT ORDER FROM THIS COMPANY!! They are a bunch of thieves. I had over $300 worth of credits suddenly "expire". When those credits were issued there was no policy of expiring credits. They basically rob you of your money. When I skipped the month and still was charged. I tried live chatting with an agent and she disconnected me immediately saying that I was not responding in ONE minute. Then I tried to reconnect and they blocked me from live chatting on anything regarding canceling my membership. This company should be shut down for fraud. It's disgusting.

Updated on 12/12/2024: This company is the most dishonest company I have ever dealth with. They never keep to any promise they make and they are consistent in lying to you. They have been taking payment of $49.95 from my credit card for over 3 years due to me making one purchase from them. And ones I took notice of the transaction, they refunded 699.00 back to my card and then promise to send me a check of 1688.00 which I have been waiting for since june. I will never buy anything from this company again in my life and I am advising others not to.

I recently visited Shoedazzle and had a fantastic experience. Their selection of footwear is impressive, with a wide range of styles and sizes to choose from. The staff are incredibly helpful and respectful, offering assistance without any sales pressure. I highly recommend Shoedazzle to anyone looking for quality shoes and excellent service. Thank you, Shoedazzle, for making my shopping experience so enjoyable.

I love this place that is name "Shoedazzle." Selection is awesome, staff is very helpful with no pressure. Plus they can get anything delivered if they don’t have what you’re looking for in stock. Thank you!!

I ordered shoes from Shoe Dazzle last week Thursday.My delivery address is a PO BOX it's always been a PO Box. Shoe Dazzle had FedEx to deliver the order. FedEx doesn't deliver to PO BOXES or the local post office. When I attempted to make them aware of the problem.Shoe Dazzle rep Jeric. Stated that I should file a complaint with FedEx. Which make no sense, seeing as though I bought the shoes from Shoe Dazzle. They should no the policies of the courier they use. Jeric couldn't provide me with a manager or supervisor information to file a formal complaint..

In April 2021, I bought one pair of sandals from this company. I was unaware that if you used your email address to get updates for the delivery, you would be automatically enrolled in a membership with this company with the fee of $49.95 or 39.95 monthly. My bank account is very low because of these fees. I feel that I have been bamboozled. I have used my email address for delivery updates and they have not automatically enrolled me in anything. I truly believe that Welcome Offer is a trick bag for automatic memberships. It lures in unsuspecting VICTIMS. I just want a refund for those months that I was charged. The order number is **. I can be reached at my phone number **.

I recently ordered the all red Sabrina platforms. These shoes are so cute and can be worn for any occasion! It is a must buy! With the fall coming up, I can’t wait to wear them with some cute blue jeans.

I had a membership since 2015/2016 in which went well. However for the past two years I really haven't seen anything that I can wear to work. I work in a laboratory so 3 to 4 inch heels and/or open toed shoes are big safety hazard. Anyway I had been having trouble since the pandemic started with my internet connection. After amassing 7 credits ($39.99 apiece) I decided that I needed to stop the program. I was told that I could still use the credits at any time. I logged on today and they are gone. All $280 worth gone. At no time did I receive an email telling me this would happen or that I had a time limit. Beware people. They are very quick to take your money.

The biggest mistake I ever made was entering my debit card information on the ShoeDazzle website. Multiple times I have skipped the month on my VIP account and they STILL CHARGED me $39.95. They do this purposely. When I called them to get my card information removed they REFUSED. This company will never remove your card information once you attach it. They will continue to charge you. When I tried to cancel my VIP account they assured me it was closed. The account WAS NOT CLOSED and they continued to charge me. This company is a bunch of scammers.

They cancelled my order because there was a problem with my billing address. I was only notified by email. I replied and I never got an answer from them. They never had a problem charging my card for the membership fee. I reordered the same items because they were on sale and I still had two VIP credits worth $79.99 with them. They cancelled the second order with the same reason. I now contacted live chat support and customer service rep didn't help at all. She told me that the reason why they cancelled my order is because I had a charge back for their sister company, JustFab. JustFab also cancelled my order so my bank gave me my money back and I cancelled the membership. ShoeDazzle now wants me to pay that first before I could use my VIP credits with them.

I called to check on a order I placed and got transferred to a supervisor named Scarlett who decided that my wanting to know and concerns about my order wasn't good enough and hung up on me. It was very rude and very disrespectful and after I received my items I will not be ordering from ShoeDazzle anymore if that's how they treat their customers when they call.

Well, the one order that I had placed was two years ago or so, and I've been hesitant to order again for two reasons. I MIGHT only because I forgot to "skip a month" once or twice, so I have credit. Anyway, the shipper this company uses is the cheapest one that they could possibly find. My first go of it, the shipper sent my shoes back to the warehouse using the reason that my driveway was not accessible. This was completely false. A delivery was NOT attempted, AT ALL. So I called Shoedazzle. They issued me a credit and stayed on the line so I could reorder my shoes.

They charge 40$ a month for VIP they never told me anything they took 40 usd (52 cad$ in my case) they took it twice. I told them the first time and then they said they refund me! They never refunded me and on top of it I had to change my bank card and they still manage to take money again out of my account without my permission and after telling them I was NOT INTERESTED IN THEIR STORE they still spam me everyday!!! Now I have to file a police report and will report them to the bank for fraud accusations!!!

They automatically sign you up for the subscription with the guise you can cancel anytime. You have to call them to do so. They hang up on you when you try and just keep charging your credit card. Had to file a dispute with my CC company to get them to stop. And they had the audacity to tell me it was a legit purchase and I was in the wrong. Mad companies like this exist.

I don't know how tf this website is still around. This scam of a business is happy to collect your 40 bucks every month and then promise you all sorts of magical benefits and ability to use your credits that you PAID FOR on items, yet MULTIPLE TIMES I have had orders mysteriously cancelled with NO explanation, ALWAYS after I placed an order during a sale and using my credits (so.. was there EVEN a sale? or did you cancel everyone's orders so no one actually got a sale price you criminals) and usually when I got a bunch of items and used as many credits as I could and waited for a sale to do so. Basically they said "Nope! you waited for a sale and have given us 40 bucks a month for countless months? Too bad! We are going to make you not able to utilize any of your benefits and just cancel your order so you don't get any of those benefits!"

This company is a complete scam! I purchased two pairs of shoes in December 2020. I was urged to sign up for the VIP membership. No details or information was given to me about this “membership.” I just noticed I’ve been charged $40 a month since my purchase, without my knowledge or authorization!! They’ll be hearing from my lawyer soon!

This website has become a scam. You get a VIP membership and they will billed you 40 dollar a month, Sometimes the website is now not working which don't allow you to skip the month so you don't get charged. AVOID becoming a VIP MEMBER. The quality of their shoes has decrease a TON. You will find better shoes for the same price somewhere else. DO NOT WASTE YOUR MONEY.

Be aware of www.shoedazzle.com. Customer service is just ignore you. And they just need money.

I being buying of this people for years to find out after I placed one more order out of the many ones I did for couple of hundred dollars on every single sale that they canceled my account and my order as well, so I called them, they said they didn't know and it was probably a mistake then he change and said I was making too many returns, They completely exaggerated that statement, if you buy anything between 10 to 20 items you think they all gonna fit perfectly? Is a big chance size color or anything will be a reason to return.

Absolutely horrible experience. I called to cancel my account with ShoeDazzle several times. Last time was in February. I saw they continued to bill me even after I called to cancel the subscription!!! Called today once I noticed, and the sales representative was very rude and when I asked for a refund she stated "Thanks for saying that out loud." What? OF COURSE I am calling to ask for a refund when they never cancelled it when I called the last time!

Be careful. I’ve cancelled my accounts for both Justfab and ShoeDazzle at least 20 times. Beware that anytime you log in just to look after you’ve cancelled, they will reinstate your membership and start billing again. Change your card number or block them from your bank. I found out I have 3 credits on justfab and 4 on shoe dazzle. I had to order things I only half way liked or needed just so I can cancel. As soon as I receive my items.. all 7 of my purchases I’m canceling this service! Do NOT log in, just to even browse. They will steal from you. Not to mention the shoes this season are horrid!

I’ve been patronizing Shoe Dazzle for years, in December I bought 3 pairs of boot. I wasn’t satisfied with it. So I returned it and asked for a store credit to purchase another pair of shoes. We’re almost in March. Shoe dazzle received the package I returned. They refused to issue a store credit. I’ve been on this since December 2020. Every time I call, they tell me to wait for 72hrs. This site is a fraud. Please don’t buy anything from them. They’re so inconsiderate and they’re thieves. When you’re not satisfied they never issue a store credit nor refunds. Stop robbing people of their hard earn money. Fashion Nova would issue a store credit. I’ve never had issues with them for years.

I called ShoeDazzle to inform them of my card being compromised. Payments were taken before this and now I can’t pull up the account as it is noted as authentication failed. I truly have enjoyed their services for more than 6 years. I just want those payments rolled over into my new account. Please Help. Call me ASAP. I really want to hold on to this account. I have my grandchildren and my daughter enjoying their deals with ShoeDazzle as well. Please Help!

If I could rate the customer service at -20 I would!!!! I have a credit of $160. It has been just about 2 weeks that I have been trying to purchase items and because I can not add the credits on my account I have been going back and forth with someone. I have asked if they can just send me a gift card because going back and forth every other day is no help AT ALL. And because of that items that I wanted to purchase have gone out of stock!!!! I have yet to been given a reason as to WHY they won't send me a gift card. They're not consistent with responding and I'm sure the rest of the items I want will be gone!!! I am BEYOND FURIOUS.

I used Shoedazzle for over 2 years with no problems. However, I tried to make a purchase recently and my prepaid account I have used for years was denied yet they charged my card. Beware. They do not care about loyal customers. I am currently awaiting my refund from the card they claim is suddenly after 10+ purchases considered "unacceptable." They used to seem genuine, now they are completely shady and hard to contact. Shame on shoedazzle for their behavior toward me. I didn't want to take my business elsewhere but I guess I will now. If my refund is not processed I will make sure to warn everyone that they are now scammers.