ShoeDazzle

ShoeDazzle

 3.9/5 (252 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About ShoeDazzle

ShoeDazzle is an online retailer that primarily functions as a fashion subscription service. This means members pay a monthly fee to see a curated list of possible purchases each month and get other perks like extra savings. Started by Kim Kardashian and partners in 2009, the company was bought by JustFab in 2013. The two companies continue to operate alongside each other.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Monthly subscription is not necessary
  • Free exchanges
  • New products every month
  • Option to skip months

Cons

  • Shoes are pricey
  • Service can be confusing

Bottom Line

ShoeDazzle is a fashion subscription service. Customers can find a variety of shoes, bags, clothing and accessories on the site. VIP members get access to better prices and exclusive sales. Members can skip months.

What is ShoeDazzle?

Despite its name, ShoeDazzle offers a wide variety of fashion products. Along with a long list of shoe styles, customers can also shop for:

  • Clothing: Dresses, sweaters, tops, bottoms, rompers, activewear and plus sizes
  • Bags: Backpacks, clutches, shoulder bags, crossbody, handbags and totes
  • Accessories: Belts, hats, face masks, earrings, scarves, sunglasses and watches

Customers can also shop by trend. Some trends include “Espadrilles,” “Office Chic,” “From the ‘Gram” and “Slay At Home.”

How does ShoeDazzle work?

ShoeDazzle starts you out with a style quiz that helps narrow down your style preferences to show you a more personalized product selection. The company calls this your personalized showroom, which is curated by ShoeDazzle stylists.

Once you shop and are ready to check out, you have two options. You can check out as a basic customer, as you would with any other online retail store, or purchase a VIP membership.

ShoeDazzle offers members several benefits for a monthly fee. Members get a monthly personalized showroom curated by ShoeDazzle stylists, up to 25% off retail prices, free shipping on orders of more than $49 in the contiguous U.S. and other members-only benefits.

Members can skip months whenever they choose, and there's no charge as long as you cancel by the fifth of each month. You can also cancel your membership at any time by contacting customer service.

ShoeDazzle price

ShoeDazzle’s VIP membership is $39.95 a month. This fee keeps your member status and goes towards your monthly purchase. Members are allowed to skip as many months as they choose. If you forget to skip a month and your card gets charged, your money isn’t lost — it’s added to your account as credit for a future purchase.

Most of ShoeDazzle’s products are reasonably priced, even without the discount that comes with the VIP membership. Shipping is free to most of the United States for purchases over $49. For orders less than $49, shipping is $6.95. Shipping to Alaska, Hawaii and U.S. territories is $14.95, and express shipping is $24.95.

ShoeDazzle FAQ

How do I skip a month on ShoeDazzle?
To skip a month on ShoeDazzle, click the “VIP Account” tab and select your account details. From there, click the “Skip The Month” button and follow the instructions. As long as you skip by the fifth, you won’t be charged for that month.
Where is ShoeDazzle located?
ShoeDazzle is an American company based in El Segundo, California.
How long does ShoeDazzle take to ship?
In the contiguous United States, standard shipping takes two to three days and express is one to two days. Shipping to Alaska, Hawaii and U.S. territories can take up to 30 days.
Is ShoeDazzle a scam?
ShoeDazzle is not a scam. It’s a monthly subscription service. Customers are responsible for skipping a month to avoid being charged or canceling their account if they no longer want a membership.
Are ShoeDazzle and JustFab the same?
JustFab acquired ShoeDazzle in 2013. They still operate as separate companies but have the same owners.

Is ShoeDazzle legit?

ShoeDazzle is a legitimate fashion subscription service. It operates like any other retail subscription service, which isn't a business model everyone appreciates. It offers a wide variety of products for customers, and it provides discounts and other perks to members paying a monthly fee. The vital thing to keep in mind with ShoeDazzle is the fine print — if you forget to skip or cancel by the specified date, you are charged for the month. So if you shop as a one-time customer or stay vigilant about deadlines, ShoeDazzle is a good place to shop.

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about ShoeDazzle?
How do I know I can trust these reviews about ShoeDazzle?
  • 4,008,098 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: Aug. 30, 2022

I recently ordered the all red Sabrina platforms. These shoes are so cute and can be worn for any occasion! It is a must buy! With the fall coming up, I can’t wait to wear them with some cute blue jeans.

ShoeDazzle response

Hello Allevia,

We’re so glad to know you love the shoes! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!

Best,

Zeth

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 25, 2022

I had a membership since 2015/2016 in which went well. However for the past two years I really haven't seen anything that I can wear to work. I work in a laboratory so 3 to 4 inch heels and/or open toed shoes are big safety hazard. Anyway I had been having trouble since the pandemic started with my internet connection. After amassing 7 credits ($39.99 apiece) I decided that I needed to stop the program. I was told that I could still use the credits at any time. I logged on today and they are gone. All $280 worth gone. At no time did I receive an email telling me this would happen or that I had a time limit. Beware people. They are very quick to take your money.

ShoeDazzle response

Hello Julie,

Thank you for taking the time to leave a review regarding our selections and inventory. Your feedback about member credit usage is also important, and we would like to address this as quickly as possible. I'd be glad to look further into your concern. Can you please provide any further information in a private reply? In your response, please include one of the following, so that I can look up your account:

- A valid order number
- The email address associated with your account

- The phone number associated with your account

Let me know if you have any other questions and I'd be glad to help you in every way I can.

Best,

Zeth

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Shoes Online delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: July 20, 2022

    The biggest mistake I ever made was entering my debit card information on the ShoeDazzle website. Multiple times I have skipped the month on my VIP account and they STILL CHARGED me $39.95. They do this purposely. When I called them to get my card information removed they REFUSED. This company will never remove your card information once you attach it. They will continue to charge you. When I tried to cancel my VIP account they assured me it was closed. The account WAS NOT CLOSED and they continued to charge me. This company is a bunch of scammers.

    When you try to apply all your credits in your account they do not let you either. For instance if you have 3 credits they will only apply 2 and ask you to pay the rest in cash. This is so that you always have cash in the account with them. DO NOT USE YOUR CREDIT/DEBIT CARD INFORMATION WITH THIS COMPANY. They will never remove it.

    ShoeDazzle response

    Hello Haema,

    Thank you for taking the time to leave a review regarding the VIP membership and 'Skip the Month' option. Your feedback about the monthly member credit is also important, and we would like to address this as quickly as possible. Can you please provide any further information in a private reply? In your response, please include one of the following, so that I can look up your account:

    - A valid order number
    - The email address associated with your account

    - The phone number associated with your account

    Let me know if you have any other questions and I'd be glad to help you in every way I can.

    Best,

    Zeth

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 31, 2022

    They cancelled my order because there was a problem with my billing address. I was only notified by email. I replied and I never got an answer from them. They never had a problem charging my card for the membership fee. I reordered the same items because they were on sale and I still had two VIP credits worth $79.99 with them. They cancelled the second order with the same reason. I now contacted live chat support and customer service rep didn't help at all. She told me that the reason why they cancelled my order is because I had a charge back for their sister company, JustFab. JustFab also cancelled my order so my bank gave me my money back and I cancelled the membership. ShoeDazzle now wants me to pay that first before I could use my VIP credits with them.

    I told the representative that I don't owe them and she just kept on saying I need to wait 24-48 hours for them to resolve it. She also suggested that I use a different billing address and shipping address thus they flagged my current address. Where else should I address them?! I only live in one place! AGAIN, they cancelled my order because "they can't verify the billing address" BUT THEY HAD NO PROBLEM CHARGING THE SAME CREDIT CARD FOR MEMBERSHIP FEE! The worst experience I've had from online shopping!

    ShoeDazzle response

    Hello Paula,

    Thank you for taking the time to leave a review. I'd be happy to look further into your concern. Can you please provide any further information in a private reply? In your response, please include one of the following, so that I can look up your account:

    - A valid order number
    - The email address associated with your account

    - The phone number associated with your account

    Let me know if you have any other questions and I'd be glad to help you in every way I can.

    Best,

    Zeth

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2022

    I called to check on a order I placed and got transferred to a supervisor named Scarlett who decided that my wanting to know and concerns about my order wasn't good enough and hung up on me. It was very rude and very disrespectful and after I received my items I will not be ordering from ShoeDazzle anymore if that's how they treat their customers when they call.

    ShoeDazzle response

    Hello Tiffany,

    Thank you for taking the time to write a review! We're sorry to hear that you encountered trouble with your first order. I'll share this with the appropriate teams.

    I'd be happy to look further into this, can you please provide any further information in a private reply. In your response, please include one of the following, so that I can look up your account:

    - A valid order number
    - The email address associated with your account

    - The phone number associated with your account

    Thank you in advance for your response.

    Best,

    Zeth

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 6, 2022

    Well, the one order that I had placed was two years ago or so, and I've been hesitant to order again for two reasons. I MIGHT only because I forgot to "skip a month" once or twice, so I have credit. Anyway, the shipper this company uses is the cheapest one that they could possibly find. My first go of it, the shipper sent my shoes back to the warehouse using the reason that my driveway was not accessible. This was completely false. A delivery was NOT attempted, AT ALL. So I called Shoedazzle. They issued me a credit and stayed on the line so I could reorder my shoes.

    The one pair that I wanted was out of stock, as if someone actually bought the pair that the shipper returned. I had to choose another one that I only liked a little bit, for the same price. This time, the shipper pulled into my neighbor's driveway and walked across to my house...I have a huge driveway...but for whatever reason, they refused to pull into my driveway. At least I had gotten the shoes this time, right? The knee boots that I bought....they won't actually stay up, they kind of hang off the front of my leg. I won't go through the trouble of a return because frankly, I was really upset at this point.

    I'd like to try clothes from them. I order lots of clothes online, namely things from places like Venus. I just don't like their clothes. Not even a little bit. It's all one style. I'm not into urban wear. Some of it isn't even all that classy looking, it's just bizarre. Perhaps if they had a wider range of diverse models in a much wider range of styles, maybe I'd find something that I like. Something for a short, blond, suburban, maybe? It's not really fair to limit their audience. I'm sure everyone out there wouldn't mind an opportunity to join their club if they didn't limit what they have so much to just one style of dress. I only like maybe about a 1/3 of their shoes for this reason as well. It's just not me.

    ShoeDazzle response

    Hi Kami,

    I'm sorry for any inconvenience. We would like to discuss further the availability of our products in the styles and sizes you like. Thank you for taking the time to write a review, I'll share this with the appropriate teams.

    I'd be happy to look further into this, can you please provide any further information in a private reply. In your response, please include one of the following, so that I can look up your account:

    - A valid order number
    - The email address associated with your account

    - The phone number associated with your account

    Best,

    Zeth

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2021

    They charge 40$ a month for VIP they never told me anything they took 40 usd (52 cad$ in my case) they took it twice. I told them the first time and then they said they refund me! They never refunded me and on top of it I had to change my bank card and they still manage to take money again out of my account without my permission and after telling them I was NOT INTERESTED IN THEIR STORE they still spam me everyday!!! Now I have to file a police report and will report them to the bank for fraud accusations!!!

    ShoeDazzle response

    Hello Christiane,

    We are sorry to hear that you disliked our VIP Membership terms! Your feedback about the VIP membership is important for us to know as this will help us to provide great service to our VIP members like you. We would like to go deeper into your concern so we'd know how we could further assist you.

    During your initial purchase, you are given two options, either to checkout as a VIP member or Guest. If you chose the VIP option, you'd receive your first order at a discount and be enrolled in our VIP membership. If you don't want to be a VIP member, simply check out with us as a Guest. As a VIP member, you will never be obligated to make a purchase nor pay the monthly charge every month and you can make changes to your account whenever you wish. Indeed, we are a monthly membership shop but there is no need to pay each month to remain a VIP and enjoy exclusive sales and discounts. You can either shop or skip before the 6th of the month. If you don’t shop or skip by the 5th, your account will be charged $39.95 USD for one member credit. The credit goes into your account which can be used for future purchases. If you have bought something between the 1st to 5th day of the month, you won't need to skip it. More details here: https://www.shoedazzle.com/howitworks.htm.

    The skipping period is always available from the 1st to the 5th day of each month. You can skip online. The skip button can be found under your VIP account tab with a color hot pink button after clicking the 'My VIP' option. We also send monthly reminders (on the 1st and 4th day with the monthly collection) about you being a VIP Member and reminding you to skip. Please check the spam or junk mail as the emails we send sometimes get filtered reaching your inbox. You can set a reminder on your phone from 1st to 5th of the month to skip. If you have bought something between the 1st to 5th day of the month, you won't need to skip it. Aside from skipping online, I can also skip for you if you'd like.

    Checking out as a VIP is how we were able to offer you a discount on your first order, as well as discounts, free shipping, and other perks on future orders. Our "skip the month" feature allows the member to have more control over their subscription. However, if you don't want to worry about monthly charges or skipping the month, we have a "pay-as-you-go" option that might work well for you. You wouldn't get access to VIP prices anymore and the accumulated Reward Points will be removed, but there also wouldn't be a monthly fee.

    Let me know if you'd like to be a pay-as-you-go member instead, and I can make that change to your account.

    Best,

    Zeth

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 21, 2021

    They automatically sign you up for the subscription with the guise you can cancel anytime. You have to call them to do so. They hang up on you when you try and just keep charging your credit card. Had to file a dispute with my CC company to get them to stop. And they had the audacity to tell me it was a legit purchase and I was in the wrong. Mad companies like this exist.

    ShoeDazzle response

    Hello Alysia,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Zeth

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 5, 2021

    I don't know how tf this website is still around. This scam of a business is happy to collect your 40 bucks every month and then promise you all sorts of magical benefits and ability to use your credits that you PAID FOR on items, yet MULTIPLE TIMES I have had orders mysteriously cancelled with NO explanation, ALWAYS after I placed an order during a sale and using my credits (so.. was there EVEN a sale? or did you cancel everyone's orders so no one actually got a sale price you criminals) and usually when I got a bunch of items and used as many credits as I could and waited for a sale to do so. Basically they said "Nope! you waited for a sale and have given us 40 bucks a month for countless months? Too bad! We are going to make you not able to utilize any of your benefits and just cancel your order so you don't get any of those benefits!"

    ALSO - often times a shoe I want will be ineligible for the VIP credits yet when you log out, it shows it as eligible iF yOu JuSt SiGn uP toDaY!1 Absolute scam. False advertising. Empty promises. Unable to use "membership benefits". They will still take your money and make you pay full price. Will cancel orders where you utilized their system to get good prices so you are forced to pay full price or just never get the products.

    Also, despite how much money you may have given them, you cant use your credits if you don't have an active membership to encourage people not to cancel in hopes that you forget to "Skip the month" so they can charge you even though you didn't even want this scam of a membership. I have literally NEVER received a benefit of this membership. NEVER. Should've just bought the shoes without the membership, and I'd have literally hundreds of dollars more in my pocket. I am spreading this far and wide and contacting influencers who I know have talked poorly of ShoeDazzle. People need to be spared from wasting their hard earned money on this SCAM.

    ShoeDazzle response

    Hello Liz,

    I'm sorry for any inconvenience. Thank you for taking the time to write a review, I'll share this with the appropriate teams.

    I'd be happy to look further into this, can you please provide any further information in a reply. In your response, please include one of the following, so that I can look up your account:

    - A valid order number
    - The email address associated with your account

    - The phone number associated with your account

    Best,

    Zeth

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 6, 2021

    This company is a complete scam! I purchased two pairs of shoes in December 2020. I was urged to sign up for the VIP membership. No details or information was given to me about this “membership.” I just noticed I’ve been charged $40 a month since my purchase, without my knowledge or authorization!! They’ll be hearing from my lawyer soon!

    ShoeDazzle response

    Hello Lacey,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience with the VIP Membership. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to assist you.

    Best,

    Ivy

    4 people found this review helpful
    Loading more reviews...

    ShoeDazzle Company Information

    Company Name:
    ShoeDazzle
    Website:
    www.shoedazzle.com