Consumer Complaints and Reviews
Used to order a lot from Roaman's. Nice clothes (when they fit). Ordered twice in July, both times the website froze up during the searching process, crashed, took FOREVER (customer service phone line backed up too). Took 2 HOURS (during a promotion) to place the 2nd order (about an hour for the 1st order). WOW, guess I REALLY wanted these items!! Tried multiple ways to order (my PC, cell phone, bla... bla). Outcome was the same. Because it kept freezing up, it changed the quantities and shipping info. Even when it looked like the info/changes had not gone through. Finally, I got everything ready to order, ordered, expedited shipping, so I could have for my high school reunion trip, and... it got worse. Even though I saved in cart, it froze up and popped me back to an earlier screen. WORST part was it changed the shipping preference back to the earliest preference, NOT the expedited I requested.
I was so tired by that time, I just put my card in and placed the order. The order was then sent out as standard, and won't get clothes until I'm home from the trip. CALLED CUSTOMER SERVICE - Didn't care, made no offer to do anything... said others had been experiencing website issues, then later in the call Daisy said "Well, nobody else has notified us that there has been any issue with the website..." (another excuse)... I told her how long I had been ordering with Roaman's, and other challenges with the order, and Daisy reported that there was nothing she could do, and made no offer to show good faith service or any gestures.
I told her Amazon is way easier and they care a lot about customer service, and I would not be using Roaman's again. She made no gesture to even show concern... Once, Nordstrom tailored a dress for me and put the wrong dress in the garment bag in error (5 sizes smaller!!) I took to a celebration and didn't check the bag first. It was so small, I couldn't get it on! I called, and they apologized and OFFERED to pay off my Nordstrom bill!!! (and did)! Ahh Roaman's... ANOTHER COMPANY BITES the DUST. Hate to see you go Roaman's, but you will... I'm sure of it.
I have ordered numerous times from this company over the past 8 years and delivery has always been slow but it has become ridiculous. I placed an order 23 days ago and although there is a tracking number for FedEx the package has gone missing in the shipping either. Because I live in Hawaii, the package was handed off to FedEx SmartPost which is a euphemism for USPS. Although I have a tracking number, no one can locate the package. Upon contacting Roaman's -- the shipper, I was told that I had to wait until the package was marked as "delivered" before I can initiate a claim for returns. When I asked how I was supposed to do that if the package apparently was lost, and that after 3 days of calls to FedEx and USPS, the only tracking information available was that 3 days after placing the order, preshipment information had been given to USPS.
I was told I needed to wait until 30 days had passed before being able to initiate any action -- "You may call back and we'll see if this needs to be treated as a lost package." I patiently told the operator that what he said didn't make sense and tried to explain the situation again, when he rudely cut me off and said "I can hear you fine, you need to call back the day after 30 days have passed. Should I give you the tracking number again? Have a nice rest of the day, bye."
Wasn't satisfied at all. The clothes I ordered didn't fit...the shirts run small. The bathing suits run small. The jackets run huge. Everything is just too inconsistent. And when you go to return, you get cheated. My return was a shirt that was only $11. Why was my return $3? After an all day affair with customer service, I find out it's because they subtract the shipping out of your turn. Which is $7.50. Why you ask? So do I. Because it's ridiculous considering you send it back with a free label they send with your order. And they're not shipping anything in return so... Why do they need more shipping? To just put my money back in the bank? Lol. Crappy policy. Crappy customer service. Crappy products. I will go to Walmart next time. At least there I know I can get my money back.
I made the mistake of ordering one crappy piece clothing from this company. I was very displeased with the quality but kept it so I did not have to deal with returning. I paid the $38 owed, which I resented due to poor quality. Next they charge me a $25 late fee because it was few days late and the another late fee on a late fee. I canceled my card but they said they would continue to charge late fees. This is poor customer relations. Do not buy from them. They have bad quality and will never work with you. They make their money on charging people unfair fees. This is for Roaman's account.
This company is deceptive in the way they do returns and exchanges. They offer a 30-day FREE exchange, however when I used the enclosed form and returned it with a formal dress requesting an exchange for a smaller size, they sent me an email saying that my RETURN had been received and they showed they have charged me $7.50 for shipping on my returned item. I wrote an email to their customer service email and never heard a word. So I went out and reordered the dress in the size I had requested in my exchange. The dress arrived and fit. My credit card had been credited for the differences and recharged.
A week goes by and I notice another charge on my account pending and receive another email from Roaman's stating that my order has shipped. I again reached out by email as there is not a telephone number to call and the number listed on the charge on my credit card goes directly to a Direct Marketing company. Long story short, the dress showed up yesterday, I am refusing the delivery and have reported Roaman's to my credit card company as a disputed charge. Loved the dress, but will never do business again with this company based the lack of customer service and inability to speak with customer service.
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This company has so many hoaxes I don't have the energy to list them all. Despite their trickery, deceptive sales, shipping fee lies and subpar quality apparel, they are blatantly racist! Yes. In the last voluminous amount of catalogs I received I was unable NOT to notice the race ratio was 119 to 98 in the catalog photos. Including the front and back covers. Really Roaman's? I expect a company I would consider supporting with a purchase would not blatantly insult the buyer with such open bias. Good luck. You are history in this family.
I ordered several items several from Roaman's, and by several I mean more than 10. When the items arrived, just as I expected, most of them didn't fit correctly. I thought I would take advantage of the FREE RETURNS that their website says they offer. I immediately filled out the form for my return and had the package dropped off at the post office that same day. After waiting 3 weeks, I called Roaman's customer service to see what the status was and I was told that the package had not been received. After further investigation, I found out that the return label they provide utilizes FedEx not USPS. So after I dropped my package at USPS, they sent it to FedEx who then got the package to Roaman's.
Nearly a month after shipping my return package, I finally got an email saying my return items had been received. Fast forward another 10 days and I still haven't received any notification about the status of my return so I call again to find out that all of the items that I had returned were no longer available except for 1 pair of slippers. The return process had taken SOOO long, that all of the items were sold out!! I have a Roaman's credit card that charges an extremely high interest rate, so I am paying interest for the $200+ dollars worth of clothes I ordered, but don't have. I will never shop at Roaman's again!! The sizes are SOOOO off. A 1x in one shirt fits perfect, while a 2x in another shirt is too small. BUYER BEWARE!!!
It's not really a "50% off sale" when Roaman's inflates their prices by 250%! Items I looked at buying yesterday were listed at fair prices, however, Roaman's announced it's "50% Off Sale" starting today and I noticed the prices of every item I put in my cart were 250% what they were advertised at yesterday! For example: A scarf was marked $9.99 yesterday and today because of their 50% off sale, it's listed at $24.99. Even with 50% off, today's "sale" price is $12.50, which is $2.50 MORE than the original price of $9.99 just yesterday. Who are they kidding? They're not having a 50% OFF Sale, they're having a 25% INCREASE Sale! CONSUMERS BEWARE of this sale tactic.
I returned a shirt that was not what I ordered. Waited for my refund for almost 3 months before contacting my BofA credit card company. BofA investigated and refunded my money. Today I get an harassment letter from Roaman's stating the bank never paid them and I need to make a payment immediately. Will never order from Roaman's or any of their companies (Full Beauty, Woman Within, Jessica London, Swimsuits for All, Kingsize or BrylaneHome) again.
I bought some new clothes online from Roaman's catalogue for women. I just got the order yesterday. I did not open it until today. It was sealed in plastic and paper. Brand new. Well, I open the pants I got and noticed a smudge on the crotch. So I look inside and it is so disgusting and totally gross. It looked like someone wore them without underwear on and got whatever on the inside. So now here's the thing, I call them up and talked to customer service. I tell them there is this whatever (looks like you know what) in the pants. No blood... So she checks and says "well, I am so sorry but we are sold out of that item in all sizes..." I got angry and hung up... I called back and talked to someone else. He said they were totally out of the item as well. So he suggested they would give me a $7 refund on my card. Ok, so now I have to wash the item. I got it for a conference I am attending next Wednesday. I will never shop with Roamans.com again... So disgusting...
I ordered from Roaman's last spring for 2 shirts. I received an email showing it was delivered. I went outside and there was no shirts. I called them and they delivered it to the wrong state so they sent me a refund. I decided to give them another shot so I ordered a jacket on March 22nd. I received an email stating they will have it delivered to me on May 23rd. What??? 2 months??? I canceled the order this past Saturday (April 9th) and ordered from Amazon. Today (April 13th), I am wearing that jacket. I will never buy from Roaman's again.
Twice I have contacted them to resolve an issue. Back in July 2015, they wouldn't let me cancel an order I placed on the same day. It hadn't even gone through my PayPal/bank yet. Very rude lady, who acted incredulous that I'd even ask for such a thing. After a really long, frustrating time and getting nowhere with these people. I gave up.
Today, I requested a record of my payments made to them, that I couldn't find it on the account. I was told to look at them on the account that the money was taken from (my bank). I explained I've done that and that was why I contacted them; the orders and the amount taken out are not meshing. That is why I needed to review my payments to them. Getting nowhere after a lengthy drawn out time, I once again gave up. This should not be this hard. I agree with others: I will no longer order from them and I will no longer recommend them. I will unsubscribe and block them, as well. People who I have recommended Roaman's are finding the same issues. I have apologized for ever referring them to them.
I returned 3 tops that did not look anything like the description, and it took over a month to get a correct refund from Roaman's. Funny that when they sell me something it takes a nanosecond to charge my credit card, but it takes over a month from receipt to give me the credit to my credit card for a refund they owe me!
I placed an order on Dec 2, 2015, it shipped on Dec 6, 2015 and they charged my debit card on Dec 6, 2015. The tracking says it got to a HUB about an hour from my house on the 9th. It is now the 15th and it hasn't moved. I emailed customer service and their response was there is a backup at the HUB and if I don't get my package by the 26th to let them know! This is a Christmas gift! So I called through and talked to a "supervisor" who told me there was nothing they could do. I asked for my money back or reship same order by UPS not FedEx! He said they could not do that because they wouldn't have their package back, BUT IT'S OK FOR THEM TO HAVE MY MONEY AND I HAVE NO PRODUCT! He gave a number to Executive Communications to file a complaint. I will try that number but it is probably owned by them. I will NEVER order from them again! BEWARE!
Today, Nov 29 and tomorrow Nov 30, Roaman's is having a Cyber Monday 50% off sale. Sound good on the face of it, doesn't it? What Roaman's does it raise "regular" prices so that the 50% off price isn't such a bargain after all. I was waiting for this sale to purchase 5 shirts in different colors just like the one I bought recently during a 40% off sale. The shirt I bought at 40% off was a better final price that the same shirt at 50% off! The only way that can happen is that the regular price was raised. It isn't the actual dollar amount that makes me so angry. It is the intentional lying and deception. Please carefully check the prices before taking out your credit card. What you think is great bargain might not be at all. Roaman's lost a sale from me because of their dirty tricks.
Ordered a couple of items from the catalog that was listed as a 2 pack. I received the items but there was only one item in each pack. Called customer service and after talking to two different people, they told me that it was an error in the catalog and that there was nothing they could do about it. The quality of the items was barely worth the price of the 2 pack, but for only one, No way! I know mistakes can be made, but to make an item cost twice the amount, I will never order from this company again.
Roaman's catalog clearly states that Roaman's Platinum credit card holders receive certain benefits. Among those are "Free standard shipping on orders of $75.00 or more after merchandise discount four times a year when you use your Roaman's Platinum card." I wanted to take advantage of the offer for free shipping and placed an order over the phone in the amount of $132.64 using my Platinum card. My total came to $148.63. When I questioned the difference, I was told that I was being charged for shipping. It was explained to me by a Roaman's supervisor that the "free shipping" offer was at the discretion of the business and offered only at certain times of the year.
In other words, in order to take advantage of free shipping, I would have to place an order during one of these periods. I cancelled my order. I shop when I need something, not at the convenience of the merchant. In my opinion ethics were violated in not revealing the true nature of their offer for "free shipping". I will not be using this company again and plan to burn my credit card.
I ordered 2 pair of leggings in the same style - one in white and one in indigo. They were buy one, get one free. The system arbitrarily decided that the indigo pair were the free ones. Though they were the same style they came in 2 different fabrics, and the white ones fit fine, but the indigo were cut short in the crotch. I sent the indigo back and was told by 3 customer service people that I would get no credit, as I returned the one marked free. I explained many times that I had paid $23.79 for 2 pairs, therefore they should credit me half of that since one didn't fit. They said they had no flexibility with this *** policy - I could either take another pair that also wouldn't fit for free, or I could accept zero credit. I spend about $3,500/year with them and they said they were willing to lose me as a customer rather than give me $11.90 credit!
I ordered and eventually received three garments: one tunic in different colors, and one shirt. The price listed in the catalogue was $29.99 for each tunic and $9.99 for the shirt. I paid for these. I just got a bill stating I had new purchases of $79.97, with a credit of $29.99, leaving a balance of $57.48. Unfortunately, I paid for these items with a Roaman's credit card. Big mistake. I discovered that the ONLY way to protest charges is to WRITE to Roaman's. Customer service is not a person, but a recording, which does provide and discussion of bill. Also, when trying to establish an online account, Roaman's repeatedly rejected my (correct) information (entered three times). Beware of this company. They are dishonest and do everything they can to obstruct complaints.
Ordered 2 items that arrived in a padded envelope. Total cost including shipping and handling to Ontario Canada was $79. Items were too big. I had to return them to Roaman's. Told by Roaman's to print off a return label [which I did from my computer] to return them. Items shipped back to an Ontario address. I received a credit of only $26 cdn. So that means they charged me $52.37 for shipping and handling when the cost of product was a total of $42! Customer service said that the return label costs 20.00 to print off. And the rest is the cost of shipping an envelope to me and then for me to return it to them. Unbelievable! They expect me to believe that?! I might as well of just got $52 and torn it up as I have no product and out of pocket by $52!!! NEVER AGAIN. Be warned other Canadians. Know that they charge huge amounts for return shipping.
Well. I really liked a lot of your products, unfortunately if I can't see them modeled on a plus size model, that doesn't do me any good. Being a plus size person, it would be nice to see how it would look on a heavier person, so I can decide if it would look good on me.
I purchased several tops at Roaman's only to find out thanks to web tracking that I could get the items I purchased 15.00 less per item through Amazon plus they offer free shipping at Amazon on these Items. I am out about 70.00 because I purchased them through Roaman's and not Amazon. I contacted Roaman's through live chat and telephone and they basically said sorry about your luck. I had purchased from Roaman's years ago and thought they were quite reputable. They advised me they don't price match. I hope it is worth it to them to lose a customer over the upcharge of approx. 70.00.
You would think that a company that wants people to order from them would make it easier to do so. I received a few Visa gift cards for my birthday and thought "Hey, I could use some clothing for a couple of weddings coming up this summer! Why don't I use these to purchase some dresses?" Well, tried to place an order and for some idiotic reason, their website (and the websites of their affiliated companies) won't allow for the input of a Visa gift card. No, instead, they'll only allow payment by regular, interest-charging credit cards, their own credit cards (which charge an astronomical amount of money in interest) or via their own gift certificates and Roaman's specific gift cards. So you either have to charge the full amount of the order to one interest-bearing card or no order is possible. To me, this is the height of financial stupidity; I'm trying to give you money and order something from you and you're making it impossible for me to do that.
My response to this will be to drive 40 miles (I live in a rural area, hence the reliance on mail order for goods) to Dress Barn and spend my money there. Oh, and you can stop sending me the same catalog every other day - it's a waste of paper. If you're going to make it difficult for me to shop online with something other than one of your cards, I've no need for your endless advertising. Maybe I'll do something crazy... like going to a fabric store, buying a couple of bolts of fabric and making my own dresses. At least I know that Jo-Ann's will take Visa gift cards for their merchandise. Here's a bit of advice for you - have your web team figure out how to take multiple forms of payment and you might make more money.
I bought 2 sweaters which were 49.00 buy one and get one 1/2 price. So i bought one for me and my sister. I bought the wrong size for my sister and returned it for a smaller size. They refunded me 49. Until the smaller size that they were out of came in. OK if they wanted to do that they should of refunded me the 1.2 price one coz i kept one. So the new one comes and they charged me 49. When it should of been half that, I wrote to them twice - they did not credit my account for 24.50. Also I had to return 2 pairs of pants I bought at the same time. They credit one pair and the other pair they put into a special 90 day account and if i do not use this special 90 day account i will lose the credit. But i bought both at the same time. Please help me and I want to end my change account with them. And will never buy another thing from Roamans
Please, Please, someone look at these reviews and take heed. I ordered some items from ROAMAN'S, but nevertheless found out that I was overcharged for a double order that I never placed!! I contacted the 800 number and they quickly told me that they can't help because I have to call Customer Service and when I asked for the number they said I CAN'T SPEAK TO THEM!! I said "ok just refund my money because I didn't order 4 pair of jeans in the same color, quantity and size". They said ok, but I have yet to receive my money. They have put my money on my card on hold and because they refuse to give an authorization number to my credit card company, I have to wait until April for the hold to fall off!!! I'm really starting to think that our information is being sold and these shady pop up companies are looking for us suckers and bait and switch. I'm going to the top about my $135.00.
On January 11th I received an email offer from Roaman's offering a free quilted parka with a $50 purchase. I ordered $66 worth of merchandise before taxes and shipping - I only needed one of the items, but ordered 2 other items that I kind of liked to qualify for the offer. I entered the promo code at checkout, the website accepted the code and said it had been applied to the order, and a couple of days later I received shipping notification. The order arrived today with no parka. When I contacted Roaman's to find out where the parka was, I was told I had only purchased $48 worth of "qualifying merchandise" so Roaman's would not honour the offer.
Customer service avoided answering any questions about why the website accepted the promo code if, in fact, some of the merchandise in my order did not qualify for the promotion. I've shopped on other websites that won't accept the promo code if your purchase doesn't qualify so you can adjust your order. Had I known that my order did not qualify for the promotion with the three items I ordered, I would have most likely cancelled the order, but important information about the order was withheld, I believe, to prevent just that circumstance.
I Mädchen a Account with Roaman's in the beginning of October 2014, it allowed me to order items and it said that I did not have to pay for 90 days. In November, I returned from vacation and received a bill with failure to make payment and late payment penalty. I paid a portion larger than required right away and wrote them a note questioning the 90 day advertisement in their website. They referred me to my bill with no explanation. I just got notified of a report to Equifax by Roaman's for late payment. I now completing payment, paid off in 3 payment in 2 months, wrote them that I will cancel the acct at completion of payment. Their website is deceptive and misleading. No more! Leaves a bad taste behind. Quick encounter with lessons learned. Always check your credit reports!
Called Roaman's to order a different size, I also was to receive a buy one get one free. I called to get another size and was told that the ordered size could be sent. I had to reorder because we can't trust you to send it back. And why if they don't have what you want they send you any old thing. For Christmas I ordered big shirt and tops. The big shirt were both the same color and the tops were the same color, who does that? Not only did the order come to $42.66, they charged me 59.80 and they were of very poor quality.
I searched up the boots I bought years ago because they fit so well, and Roaman's carried them. In Oct, Roaman's went by a different name and I could've bought the boots for $40. The night I was going to order them, the site went down to do "maintenance." I received an email the next morning and their site now went by the name of "Roaman's." Same site, different name, different prices. Now the same boots were around $130! The sale came on Thanksgiving for the 50-50 sale, which still make the boots over their original price and now the "end of the season" sale, still over the original prices! If all the poor quality items, terrible customer service, and false statements didn't scare you, this should! There is no reason to shop at Roaman's unless you really want to be disappointed.
Placed an order and realized that Roaman's overcharged me. Contacted them by email to customer services. Reply said that the 2 smocks ordered didn't get the lesser price was because of the color. When I replied to that email that nowhere on the page said anything about color - as a matter of fact the "deal" was directly under the red smock purchased - the email came back marked REFUSED! Great customer service - NOT. Quality of clothing going down hill. Will NEVER buy anything from Roaman's or their affiliates.
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