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I got a pair of pants instead of a shirt. Go to their happy returns, and they want me to go somewhere to drop off the wrong item and charge me $10. I called them, and they still insist on my going and dropping off their wrong item and will not send the correct item; I would have to reorder. Their deliveries are always slow, and there are always backorders. As of today, Roaman's will not get another dollar of my money. But if they can't make one item right, I am done.
We are sorry for the disappointment, Jane. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We apologize for any inconvenience.Sincerely,
Roamans Customer Service
In December of 2022, I purchased 5 items, a dress, a white tunic shirt, a cherry tunic shirt, a turquoise cardigan and a chocolate cardigan. The dress and two tunic shirts were two small and a white girdle came in the chocolate cardigan package. The dress, two tunics, and girdle (chocolate cardigan) were returned. I have not been issued a credit due of $107.62 and am being charged interest on that balance since. I have filed with Roaman's multiple times and received emails that they are working on the best possible solution, I have filed with Comenity Bank, the credit card for Roaman's, with the same runaround, and have filed with Better Business Bureau. As of today, April 2, 2023, I still have not received the refund of $107.62, and Comenity and Roaman's told BBB that the issue was resolved. DO NOT GET THIS CREDIT CARD OR OPEN AN ACCOUNT WITH ROAMAN'S. Worst customer service ever.
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I ordered my boots in November 2022. Received them from the post office end of November. They were extremely wide, like xxxl wide! So now I have to return them! I live out in the country and I tried contacting the company. I called about 3 different 800 numbers and they all kept passing me around from one desk to the other. After doing this numerous times and getting nowhere I was super frustrated, as it appeared there was no 800 numbers to help a
I had a gift card and instead of deducting from my subtotal they added it. Now I'm on the phone with them for 2 days all day long getting snotty attitudes from supervisors and people trying to bicker about it and say they don't see that and it's insane. I have screenshots of it and they just keep saying they don't see it so it doesn't exist. They won't transfer you to the web developer and they say they don't have support email. So it's time for small claims if their corporate office does not respond in a normal respectful manner. Their phone number is 1-800-781-9168.
DO NOT EVER BUY FROM THIS COMPANY! They lie, cheat and steal on a whim. They screw your order up, & then give you the run around. They never answer your problems, then ignore you. Worst nightmare of my life!
They would not honor my coupon because at the very end of the terms and conditions it stated that only applicable to in stock merchandise. The item I ordered did not state that it was on back order. So not only was my coupon not applied, but I can't have my item until way later than what I needed it for. They rope you in and then changed the rules, or so it seemed. I will never order from them again.
Do not buy anything from Roaman's, they charge you for everything! My mother had ordered something that they pulled wrong; they wanted to charge me $10.99 for the return label and $17.27 for the shipping getting it to her! Finally they sent her the label free of charge, but was still going to charge her the $17.27 for shipping and taxes ($15.99 for shipping to items that did not weigh a pound and went in a little gray envelope)! I also feel they prey on the senior citizens. I am in the shipping business and there is no way the shipping cost them that much! I understand overhead and employees, but this is ridiculous! Never again, buyers beware!
On 10/25 /22 I ordered a sweater. I ordered 2x. It fit like a 5x. I paid 33.59. In their email they said I paid 21.29. They want $11 to restock plus tax. I would get $11 back. I am going to call them and fight for a full refund. Nowhere on their site does it say anything about restocking fees. I will not buy from them again.
Never order from Roaman's. I used to do business with them and their sister companies years ago, but they are the worst today if you need to return an item. I returned items using their return UPS tag so that everything should have gone smoothly. It took 2 weeks for them to process that and email me that they processed it. From then on it was another 2 week battle to get my money refunded. On top of that I had to pay the shipping which was around $20 and a return fee which is $10 so I got entirely shafted and they made money on me. Roaman's got my $30 and literally held onto my $160+ from my order for one month. That's a cashflow racket if I have ever seen one.
I bought a pair of black sequence leggings from the Roaman's online consumer website. The leggings were poorly made with extremely cheap fabric and sequence & did not fit true to size. I couldn't pull them over my knees! I paid $79 for the leggings and received a refund for only $52! I had to pay for the return out of my own pocket & also was charged an additional $11 for returning the item to Roaman's. Do Not order or buy from this vendor unless you've got time and money to waste!!!! I don't do business with companies that neither respect their customers, nor stand behind their products! Don't order or buy from Roaman's because it's not a reputable site and the clothing is poor quality.
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