RetailMeNot Reviews

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About RetailMeNot

At RetailMeNot, we believe saving money is a big deal. That’s why we’re always exploring new ways to help you save anytime, everywhere! We have over 500,000 deals for over 50,000 stores at the ready. Our offers span all of your favorite categories like travel, clothing, food, beauty, grocery and prescriptions!

Check out our favorite ways to help you save:

- Our award-winning free RetailMeNot app

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RetailMeNot Reviews

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    How do I know I can trust these reviews about RetailMeNot?
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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed April 5, 2025

    Updated on 04/10/2025: Their response is BOGUS! I was never "encouraged to keep my original booking email" during my many emails asking where my cash back was. They waited until AFTER 90 days to ask for it, when I could no longer retrieve it from my Outlook deleted emails. I had my hotel receipt AND dated screenshot of my 7% cash back offer from RMN,.

    Original Review: This company is a SCAM! I activated a 7% hotel reward and booked a room, but the activated deal and reward never appeared. I emailed them numerous times, and they kept saying..."Just wait." So I did. Finally after 3 months, I contacted them again and they wanted my BOOKING email from the hotel, which was no longer available in Hotmail after 3 months! Hotel can't provide booking date either, only my stay receipt for $342. RMN owes me $24 and scammed me. I'm done with them! And you can't cash out any amount under $5. Total joke.

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    RetailMeNot
    Response from RetailMeNot

    To evaluate reward eligibility, we do need your booking confirmation that shows the date the reservation was made. We strongly encourage members to save their confirmation emails, as they’re important for resolving any Cash Back concerns.

    We sincerely apologize for the inconvenience it’s caused. We appreciate your feedback and are always working to improve the experience for our members. Please don’t hesitate to reach out if there’s anything else we can do to help.

    Reviewed March 29, 2025

    Used RetailMeNot discount code for a site, my order says awaiting payment, it took the money off my debit card but the order didn't go though, they stole money from me, I would not recommend. Not a legit site.

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      Customer Service

      Reviewed March 15, 2025

      RetailMeNot has become an unreliable and untrustworthy platform, especially for Canadian users. I reported an issue over two months ago regarding the inability to submit coupons for Instacart.ca, and despite multiple follow-ups, they have done absolutely nothing to fix it. Each time I contacted customer support, I received the same generic excuse—that they were “working on it.” It was a lie. If they were truly addressing this, it would have been resolved weeks ago. Instead, they have ignored the issue, stalled, and refused to take responsibility.

      What’s even more concerning is that users are now unable to submit coupons for any website ending in .ca, including major retailers like Walmart.ca and Amazon.ca. This isn’t just a glitch—this looks intentional. Is RetailMeNot deliberately removing Canadian businesses from their platform? Given the current trade tensions between the U.S. and Canada, it raises serious questions about their motivations.

      RetailMeNot relies on user-submitted content, yet they disrespect and ignore the very users who contribute to their platform. Their customer service is unresponsive, their excuses are empty, and their handling of this issue is completely unacceptable. If RetailMeNot is actively blocking Canadian retailers, then Canadian users should take their business elsewhere. Their refusal to address this issue speaks volumes. 🚨 Do not waste your time with RetailMeNot—they have proven they do not value their users. 🚨

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      Response from RetailMeNot

      We understand your frustration and sincerely apologize for the challenges you’ve faced. Your feedback is invaluable in helping us prioritize improvements, and we have passed your concerns along to the appropriate teams. While we may not have an immediate solution, please know that we are listening and do care about the experience of all our users, including those in Canada.

      Customer ServiceStaff

      Reviewed Feb. 12, 2025

      I attempted to work with RetailMeNot customer service multiple times, but ultimately they lost my well-earned $104.98. The issue started when I contacted customer service requesting to remove some of my personal information (such as my home address) tied to my account because I found it associated with my name on the Internet, which I prior paid to have removed from web browsing since I work with inmates, so it’s for my safety. RetailMeNot responded they could not adjust my profile information administratively and I’d need to reset my account; they did not warn me to cash out my balance or that my entire account would be removed and unrecognizable. The reset didn’t just wipe my profile - the RMN database no longer had an account for me and, consequently my cash back balance was MIA. I contacted RMN asking they reconnect me to my balance, but they could not find my account either - my $104.98 was gone, non-existent.

      Of note, there is no human to speak to - If you call customer service, it tells you to send a message online and they email a response; If you press zero, it says invalid, so you have to have the non-live back-and-forth interaction that often was generic long-winded responses that did not pertain to my issue (as if An auto-response or not reading my message). One agent actually responded relevantly and asked for proof, and I responded providing receipts and email confirmations from RetailMeNot of my earned cashback balances. The agent that responded next was another generic unrelated “troubleshooting” response, so I was back to ground zero. I’ve lost count how many back-and-forths I’ve had and I don’t know what else to do other than no longer support the platform. Essentially, RMN got to sell my data for free and my efforts of shopping through them went unrewarded; goodbye $104.98.

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      Response from RetailMeNot

      We sincerely apologize for the frustration you have experienced. When you submit a CCPA request, it triggers the removal of personal data from our system, including account-related information such as Cash Back balances. A warning is provided at the time of the request, and a follow-up email is sent to confirm your understanding and intention to proceed with a complete deletion of your data. We are currently working with you to issue any missing Rewards. We truly appreciate your cooperation.

      Customer Service

      Reviewed Jan. 26, 2025

      In January, I activated several Amazon device and Woot cashbacks, and made some eligible purchases which were initially verified. But yesterday when attempting to activate a cashback offer, I received the following message: "Your account has been identified for activity that may not follow the requirements outlined in our Cash Back Rewards Promotion Terms and our Terms of Use, specific to suspicious activity. As a result, your account has been suspended, and you will no longer be eligible to participate in RetailMeNot’s Cash Back Programs."

      Also I found all my pending cashback has been forfeited. This situation is extremely frustrating, especially as I have always adhered to the platform's terms and conditions. I find this action unwarranted and harmful, as it undermines the trust I have placed in your services. I respectfully request the following actions: 1. Reinstatement of my account so I can continue to participate in the Cash Back Program. 2. Restoration of my pending cashback balance, as these funds were earned in good faith through legitimate activity. As a longstanding and loyal customer, I am confident that RetailMeNot values its users and strives to provide fair and transparent resolutions to issues such as this. I kindly ask for a detailed explanation of the actions taken against my account and an expedited resolution to this matter. Thank you for your attention to this issue. I look forward to your prompt response.

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      Response from RetailMeNot

      Thank you for sharing your feedback. We understand how frustrating this situation must be and sincerely apologize for any inconvenience you’ve experienced.

      For the protection and security of our program, we’re unable to provide specific details regarding the reason for an account suspension. Please note that we do intermittently review our user base. As we see more history and data, your account may potentially be reinstated.

      Reviewed Jan. 9, 2025

      “RETAIL ME NOT” is a SCAM. They freeze your account for not following the rules and will not indicate what rules were unintentionally violated nor help resolve the issue. They only want your personal information and shopping habits without providing rewards to the consumer. DO NOT USE “RETAIL ME NOT”. It is a well devised SCAM and they will be reprimanded in time.

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      Customer Service

      Reviewed Jan. 8, 2025

      Extremely poor customer service and opaque policy. Leading up to the holiday, I made 10+ purchases on Amazon during Prime week and about 5 purchases from Best Buy at the high payout rate, RetailMeNot suspended my account citing violation of terms. They provided a link to their terms that is over 10 pages long **. This has cost me about $100 in payout. They provide no phone number or email to reach customer service. After filling out a form to reach customer service, I still have not received a reply. Better to use TopCashback and Rakuten!

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      Response from RetailMeNot

      Cash Back suspensions occur only when our system flags a potential violation of our terms and conditions. We understand your concern about the lack of specificity and apologize if this has led to any confusion or frustration. While I cannot disclose the exact details for security reasons, I assure you that decisions like these are not made arbitrarily and follow careful review. Please allow 5-7 business days for our Care team to contact you regarding your appeal.

      Customer Service

      Reviewed Dec. 20, 2024

      I have been using this site for over five years and I used this site alone for all of my Christmas shopping since October 2024. They are trying not to pay me saying I violated terms. In no way did I violate terms. There is no customer service. They don’t respond or look into anything. This site needs to be removed asap. I lost a lot of money where I could have used Ibotta or Rakuten.

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      Response from RetailMeNot

      We’re sorry to hear about your experience and truly appreciate you taking the time to share your concerns. We want to assure you that our customer care team responds to all inquiries within 24 business hours.

      Account reviews involving potential term violations are taken seriously, and we work hard to ensure fair resolutions. If you haven’t already, please reach out to our support team via https://help.retailmenot.com/s/contactsupport, and we’ll be glad to look into your account.

      Reviewed Dec. 16, 2024

      I bought something through their cashback program and it went through without a hitch. The funds of the cashback were pending, then out of the blue they suspended it completely due to a "suspicion" that I violated their terms. After reaching out they listed nothing concrete, and their opacity spells out that it was completely arbitrary. My guess is they receive a commission from the businesses then unscrupulously refuse to keep their word to pay out cashback to consumers as much as they can.

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      Reviewed Dec. 14, 2024

      I have earned money through RetailMeNot for Thanksgiving and they have added the amount into my account but in one day sudden I saw that my amount is vanished from the account and when I reached out to them they said they suspect some fraudulent activity. I requested them to look into it. They said they can't look into it. I asked them the reasons. They said they can't give the reasons. I asked them to escalate they said they can't escalate or any escalation process. They are only saying, "We feel fraudulent activity. We won't give the cash back to you". Such a fraud company.

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      RetailMeNot Company Information

      Company Name:
      RetailMeNot
      Company Type:
      Private
      Formerly Named:
      RetailMeNot
      Address:
      301 Congress Ave
      State/Province:
      TX
      Postal Code:
      78701
      Country:
      United States
      Website:
      www.retailmenot.com