RetailMeNot Reviews

Cash back re-showed up. Still no communication on why this happened and why I was (temporarily) suspended. Review from 1 star to 3 stars.

Just like several other customers they are prolonging my cash back for no reason whatsoever. I supposed to have received it yesterday. The representative name is Paige. She always ask me to verify the purchase after it has already been verified. I verified it today several times and she basically ignored me and didn't give me my cash back. Then I tried to submit a ticket over the web and was blocked. This company needs to be sued for bad business practices. I'm also filing a complaint with Cfpb.Gov and my Attorney General. This is ridiculous.

Have been using this site for years and it WAS fabulous. The past couple years only a VERY SMALL portion of my purchases show up!!! And there is no way to report missing cash back, as there is on TopCashback. VERY DISAPPOINTED in this site, as am on a tight budget and the cashback most always plays in role in my purchase decision. Going forward, will utilize the others I use, TopCashback, Rakuten, and U-Promise.

I purchase a lot of flights and hotels for work and have the RetailMeNot extension on my browser and get 4% back at most sites I use. Easy $100 a month minimum and sometimes weekly. I haven't used the coupon codes so not sure how that works or how good or bad it is, but suggest to everyone to get the extension on their browser if they buy online.

I did all my shopping thru this site this season and now they shut my acount down, what a scam. I was trying to make my shopping pay off for me and they think I’m doing something shady, should of used Rakutan

I have 2 cases pending. Impossible to contact. The chat bot does not show all the transactions that you can see in your account so it makes it near impossible to start a case. I have a case with all the info pending since August for a large amount and they will not answer me. Like all the other complaints it is a frustrating waste of valuable time. Going to contact the BBB.

Have attempted to redeem my rewards with no luck. Spent over 2 hours trying. I believe this is a scam and going to delete everything associated with this site. Very disappointing!! Am going to be sure to caution all of my friends and contacts.

I accidentally chose the option when making a purchase online. I was supposedly given a credit of over $50 to use on my next purchase. Went to use the balance and cannot log in. I have contacted customer service and gotten no response of any kind. I HIGHLY recommend not using this site!

I am really pissed off. I had an account in this app and then all of a sudden it completely disappeared and now I log in and it doesn’t show any of my transactions. What the hell happened to my account. I want my money? It makes it extremely difficult. It’s not as easy as Rakuten.

I have had cash available to cash out since 7/14/25, but I am unable as they aren’t sending the code to my email, I have tried to file a claim as that is all you can do, it says they will get back in 48 hours. But the email state 5-7 days. It’s been two weeks and I still haven’t been contacted! There is no other options. I am done with them.

I have been using RMN for years and have cashed out hundreds of dollars in rewards. Lately, my activations have not been going through; I'm getting zero credit for purchases. I finally had two large purchases go through, and now I am getting the runaround as to why the money has not landed in my account, even though it states that the money should have been available by now. When I contacted customer service, they acted like it was a "me" problem for not understanding that there is a delay in receiving rewards. However, according to their own breakdown of my rewards, I am past the date when I should have received it. Of course, when I pointed this out in a screenshot, I was ignored.

They make it extremely difficult to recover your rewards. You have to email them several times, and send them receipt of sale to get your money. They hope you won't and they won't have to pay. I am shocked they do business like this. I really do not recommend this company, stick to the other sites. This one works not to reward the customers. So unless you like emailing for every purchase you make, then it's a negative endorsement from me.

This company is a scam. They took away hundreds of bucks of my cash back, saying they were eligible without any notification or elaboration, and did not record many other purchases. They received money from the brand and refused to pay the customers. Stay away from this brand, unless you want to lose money and experience frustration!

Updated on 04/10/2025: Their response is BOGUS! I was never "encouraged to keep my original booking email" during my many emails asking where my cash back was. They waited until AFTER 90 days to ask for it, when I could no longer retrieve it from my Outlook deleted emails. I had my hotel receipt AND dated screenshot of my 7% cash back offer from RMN,.

Used RetailMeNot discount code for a site, my order says awaiting payment, it took the money off my debit card but the order didn't go though, they stole money from me, I would not recommend. Not a legit site.

RetailMeNot has become an unreliable and untrustworthy platform, especially for Canadian users. I reported an issue over two months ago regarding the inability to submit coupons for Instacart.ca, and despite multiple follow-ups, they have done absolutely nothing to fix it. Each time I contacted customer support, I received the same generic excuse—that they were “working on it.” It was a lie. If they were truly addressing this, it would have been resolved weeks ago. Instead, they have ignored the issue, stalled, and refused to take responsibility.

I attempted to work with RetailMeNot customer service multiple times, but ultimately they lost my well-earned $104.98. The issue started when I contacted customer service requesting to remove some of my personal information (such as my home address) tied to my account because I found it associated with my name on the Internet, which I prior paid to have removed from web browsing since I work with inmates, so it’s for my safety. RetailMeNot responded they could not adjust my profile information administratively and I’d need to reset my account; they did not warn me to cash out my balance or that my entire account would be removed and unrecognizable. The reset didn’t just wipe my profile - the RMN database no longer had an account for me and, consequently my cash back balance was MIA. I contacted RMN asking they reconnect me to my balance, but they could not find my account either - my $104.98 was gone, non-existent.

In January, I activated several Amazon device and Woot cashbacks, and made some eligible purchases which were initially verified. But yesterday when attempting to activate a cashback offer, I received the following message: "Your account has been identified for activity that may not follow the requirements outlined in our Cash Back Rewards Promotion Terms and our Terms of Use, specific to suspicious activity. As a result, your account has been suspended, and you will no longer be eligible to participate in RetailMeNot’s Cash Back Programs."

“RETAIL ME NOT” is a SCAM. They freeze your account for not following the rules and will not indicate what rules were unintentionally violated nor help resolve the issue. They only want your personal information and shopping habits without providing rewards to the consumer. DO NOT USE “RETAIL ME NOT”. It is a well devised SCAM and they will be reprimanded in time.

Extremely poor customer service and opaque policy. Leading up to the holiday, I made 10+ purchases on Amazon during Prime week and about 5 purchases from Best Buy at the high payout rate, RetailMeNot suspended my account citing violation of terms. They provided a link to their terms that is over 10 pages long **. This has cost me about $100 in payout. They provide no phone number or email to reach customer service. After filling out a form to reach customer service, I still have not received a reply. Better to use TopCashback and Rakuten!

I have been using this site for over five years and I used this site alone for all of my Christmas shopping since October 2024. They are trying not to pay me saying I violated terms. In no way did I violate terms. There is no customer service. They don’t respond or look into anything. This site needs to be removed asap. I lost a lot of money where I could have used Ibotta or Rakuten.

I bought something through their cashback program and it went through without a hitch. The funds of the cashback were pending, then out of the blue they suspended it completely due to a "suspicion" that I violated their terms. After reaching out they listed nothing concrete, and their opacity spells out that it was completely arbitrary. My guess is they receive a commission from the businesses then unscrupulously refuse to keep their word to pay out cashback to consumers as much as they can.

I have earned money through RetailMeNot for Thanksgiving and they have added the amount into my account but in one day sudden I saw that my amount is vanished from the account and when I reached out to them they said they suspect some fraudulent activity. I requested them to look into it. They said they can't look into it. I asked them the reasons. They said they can't give the reasons. I asked them to escalate they said they can't escalate or any escalation process. They are only saying, "We feel fraudulent activity. We won't give the cash back to you". Such a fraud company.

I signed up for this website about a year ago. To get the credit, you go to their website, click on the activation link, and then make an eligible purchase. I did that and I was getting small credits for a while. Then all of a sudden I made a large purchase ($800) at Walmart for 10% back ($50 max credit). Within 2 days, I got the $50 credit. However, since then (over 3 weeks ago) I have not gotten any credits whatsoever for subsequent purchases. I have contacted their customer service several times, they just keep giving me the runaround but don't resolve anything. Since about 4 weeks ago, despite making regular purchases and activating in the correct way, I am not getting any credits. This is just my opinion, but I have a feeling that their algorithm has a built-in system that essentially denies or delays claims once you reach a certain high level of credits, sort of as a stopgap measure to slow down payments.

RMN case #**--submitted 11/11/24. On 11/8/24 I purchased a cabinet at Sam's Club using a 10% cash back offer (max $50). Before purchasing I checked eligibility & the category/category id was shown as eligible under both Member's Mark/Member's Mark & Furniture/Furniture. RMN shows it is ineligible. Support was contacted 11/11/24 & as of 11/19 I have received no response or credit even though they stated "Our goal is to get back with you within 24 hours or sooner". The cabinet was delivered 11/18/24 to replace damaged one received 11/13/24.

Totally useless. Use any other cashback site than RetailMeNot. You never actually get any cash back, and in the very rare situation that you do, they don't let you know and charge a monthly fee til it's all gone anyway.

I made a purchase with Nordvpn, where I would be refunded $50 on the amount paid with my subscription, however it seems that my cashback is missing, so I request that Retailmenot resolve the problem and that the reward be updated for redemption.

Updated on 05/12/2024: Well I wrote a previous review about receiving a vague email stating that my account has been supposed due to suspicious activity. Now, when I followed up asking what was the suspicious activity…I was given no reason. They did however provide me with term that only an attorney decipher. So, here I am after years of being a loyal customer I’m treated like this. I can’t understand how I can possibly write to the appeals board explaining an issue that I don’t even know what the issue is. So, I filed a complaint on here 5/6/2024. The company replied 5/7/2024 that they would look into this and reach out to me very soon.

Helpful with Rockauto and admittedly haven’t used it for other stores, I do plan to but coupons for amazon are frustrating because you can't copy and paste the code into the code bar. It just says code provided at checkout but there is none provided for the 20% off. I got 5% off but from amazon itself. Unless they fix this I wouldn’t recommend using this for amazon codes in the future.

I made a purchase through them on Expedia and they promised $50.00 cash back after my purchase was completed and I even got an email confirmation notification from retailmenot.com. It said that they received a confirmation of purchase from Expedia and that I was going to receive the $50.00 after 45 days exactly. Almost 50 days later I tried contacting them asking for my $50 cash back since it's been more than 45 days but now they say it could be 45 days after my flight gets completed which will not happen until next year. I think they are misleading and they lie in plain sight, I don't understand why they won't issue my $50 cash back even when they know flight tickets are not refundable.

After using RMN fairly regularly for a number of years, my account was suddenly suspended with no explanation. When I contacted them I was told it was suspended because they had identified activity in my account that may not follow their terms of use. They then said they couldn’t provide additional details - in other words, we’ve suspended your account but won’t explain why. I can request a review, by answering a series of questions they already have the answers to. Ridiculous.

The support team has solved my issue and returned my cash back.

Issue was resolved. Communication channel was fully aligned.

Sometimes they don't honor the cashback and make up excuses not to give it to you, especially if it's an amount over $3. I had to contact Retailmenot several times just to get the $20 they owed me after I made a purchase months ago. Not worth the hassle.

I made a few Purchases on RetailMeNot, two had a rebate from the RetailMeNot website. One of the purchases was credited to my account. A Nord VPN was marked as suspicious, after months of trying to get info on why they "suspect" my transaction. I asked suspect of what? Same day my account with money already approved was locked and closed. Now I will be on a mission to protect the American consumer against this Scam..

Many years ago, when this site started, it was a great place for coupon codes. For years though, it has been nothing but 1) ads for sales that you don’t need RetailMeNot to access, just go to the website of the store for the same discount and 2) Invalid coupon codes. I think they know it too, since they got rid of any rating system that shows whether a particular coupon code is valid or not. You can’t even warn other people not to bother when you find out a coupon code doesn’t work. This site is a total waste of time.

Every time I try to contact customer service via telephone and leave a message no one ever calls you back. It is extremely unprofessional. I have a lot of issues I would like to address. There are also major issues with cash back offers that are deeply flawed, and that can't be falsely explained away or rationalized by staff.

Browser Extension started to spam me with scams, got so scared that I had a virus I had to take it to a shop. 200 bucks to learn that their browser thing was the cause, and to get it removed. Never trusting these frauds ever again, 9 times out of ten the codes they gave me never worked anyway. Showed McAfee and Norton antivirus ads, along with adult only websites, how DARE they allow such smut.

I gave a review of RetailMeNot weeks ago based on the fact that I had received an email saying I was getting a $30 rebate on a TV that I purchased. Then it never showed up as a pending transaction on their website. They responded telling me to wait until the end of the six week wait period for it to be verified. Today it turned up in my account and was paid to me. I am glad that I got it and it does make me feel better about using their service.