RetailMeNot Reviews

Just like several other customers they are prolonging my cash back for no reason whatsoever. I supposed to have received it yesterday. The representative name is Paige. She always ask me to verify the purchase after it has already been verified. I verified it today several times and she basically ignored me and didn't give me my cash back. Then I tried to submit a ticket over the web and was blocked. This company needs to be sued for bad business practices. I'm also filing a complaint with Cfpb.Gov and my Attorney General. This is ridiculous.

Have been using this site for years and it WAS fabulous. The past couple years only a VERY SMALL portion of my purchases show up!!! And there is no way to report missing cash back, as there is on TopCashback. VERY DISAPPOINTED in this site, as am on a tight budget and the cashback most always plays in role in my purchase decision. Going forward, will utilize the others I use, TopCashback, Rakuten, and U-Promise.

I purchase a lot of flights and hotels for work and have the RetailMeNot extension on my browser and get 4% back at most sites I use. Easy $100 a month minimum and sometimes weekly. I haven't used the coupon codes so not sure how that works or how good or bad it is, but suggest to everyone to get the extension on their browser if they buy online.

I did all my shopping thru this site this season and now they shut my acount down, what a scam. I was trying to make my shopping pay off for me and they think I’m doing something shady, should of used Rakutan

I have 2 cases pending. Impossible to contact. The chat bot does not show all the transactions that you can see in your account so it makes it near impossible to start a case. I have a case with all the info pending since August for a large amount and they will not answer me. Like all the other complaints it is a frustrating waste of valuable time. Going to contact the BBB.

Have attempted to redeem my rewards with no luck. Spent over 2 hours trying. I believe this is a scam and going to delete everything associated with this site. Very disappointing!! Am going to be sure to caution all of my friends and contacts.

I accidentally chose the option when making a purchase online. I was supposedly given a credit of over $50 to use on my next purchase. Went to use the balance and cannot log in. I have contacted customer service and gotten no response of any kind. I HIGHLY recommend not using this site!

I am really pissed off. I had an account in this app and then all of a sudden it completely disappeared and now I log in and it doesn’t show any of my transactions. What the hell happened to my account. I want my money? It makes it extremely difficult. It’s not as easy as Rakuten.

I have had cash available to cash out since 7/14/25, but I am unable as they aren’t sending the code to my email, I have tried to file a claim as that is all you can do, it says they will get back in 48 hours. But the email state 5-7 days. It’s been two weeks and I still haven’t been contacted! There is no other options. I am done with them.

I have been using RMN for years and have cashed out hundreds of dollars in rewards. Lately, my activations have not been going through; I'm getting zero credit for purchases. I finally had two large purchases go through, and now I am getting the runaround as to why the money has not landed in my account, even though it states that the money should have been available by now. When I contacted customer service, they acted like it was a "me" problem for not understanding that there is a delay in receiving rewards. However, according to their own breakdown of my rewards, I am past the date when I should have received it. Of course, when I pointed this out in a screenshot, I was ignored.

They make it extremely difficult to recover your rewards. You have to email them several times, and send them receipt of sale to get your money. They hope you won't and they won't have to pay. I am shocked they do business like this. I really do not recommend this company, stick to the other sites. This one works not to reward the customers. So unless you like emailing for every purchase you make, then it's a negative endorsement from me.

This company is a scam. They took away hundreds of bucks of my cash back, saying they were eligible without any notification or elaboration, and did not record many other purchases. They received money from the brand and refused to pay the customers. Stay away from this brand, unless you want to lose money and experience frustration!

Updated on 04/10/2025: Their response is BOGUS! I was never "encouraged to keep my original booking email" during my many emails asking where my cash back was. They waited until AFTER 90 days to ask for it, when I could no longer retrieve it from my Outlook deleted emails. I had my hotel receipt AND dated screenshot of my 7% cash back offer from RMN,.

Used RetailMeNot discount code for a site, my order says awaiting payment, it took the money off my debit card but the order didn't go though, they stole money from me, I would not recommend. Not a legit site.

RetailMeNot has become an unreliable and untrustworthy platform, especially for Canadian users. I reported an issue over two months ago regarding the inability to submit coupons for Instacart.ca, and despite multiple follow-ups, they have done absolutely nothing to fix it. Each time I contacted customer support, I received the same generic excuse—that they were “working on it.” It was a lie. If they were truly addressing this, it would have been resolved weeks ago. Instead, they have ignored the issue, stalled, and refused to take responsibility.

I attempted to work with RetailMeNot customer service multiple times, but ultimately they lost my well-earned $104.98. The issue started when I contacted customer service requesting to remove some of my personal information (such as my home address) tied to my account because I found it associated with my name on the Internet, which I prior paid to have removed from web browsing since I work with inmates, so it’s for my safety. RetailMeNot responded they could not adjust my profile information administratively and I’d need to reset my account; they did not warn me to cash out my balance or that my entire account would be removed and unrecognizable. The reset didn’t just wipe my profile - the RMN database no longer had an account for me and, consequently my cash back balance was MIA. I contacted RMN asking they reconnect me to my balance, but they could not find my account either - my $104.98 was gone, non-existent.

In January, I activated several Amazon device and Woot cashbacks, and made some eligible purchases which were initially verified. But yesterday when attempting to activate a cashback offer, I received the following message: "Your account has been identified for activity that may not follow the requirements outlined in our Cash Back Rewards Promotion Terms and our Terms of Use, specific to suspicious activity. As a result, your account has been suspended, and you will no longer be eligible to participate in RetailMeNot’s Cash Back Programs."

“RETAIL ME NOT” is a SCAM. They freeze your account for not following the rules and will not indicate what rules were unintentionally violated nor help resolve the issue. They only want your personal information and shopping habits without providing rewards to the consumer. DO NOT USE “RETAIL ME NOT”. It is a well devised SCAM and they will be reprimanded in time.

Extremely poor customer service and opaque policy. Leading up to the holiday, I made 10+ purchases on Amazon during Prime week and about 5 purchases from Best Buy at the high payout rate, RetailMeNot suspended my account citing violation of terms. They provided a link to their terms that is over 10 pages long **. This has cost me about $100 in payout. They provide no phone number or email to reach customer service. After filling out a form to reach customer service, I still have not received a reply. Better to use TopCashback and Rakuten!

I have been using this site for over five years and I used this site alone for all of my Christmas shopping since October 2024. They are trying not to pay me saying I violated terms. In no way did I violate terms. There is no customer service. They don’t respond or look into anything. This site needs to be removed asap. I lost a lot of money where I could have used Ibotta or Rakuten.