RetailMeNot Reviews
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About RetailMeNot
At RetailMeNot, we believe saving money is a big deal. That’s why we’re always exploring new ways to help you save anytime, everywhere! We have over 500,000 deals for over 50,000 stores at the ready. Our offers span all of your favorite categories like travel, clothing, food, beauty, grocery and prescriptions!
Check out our favorite ways to help you save:
- Our award-winning free RetailMeNot app
RetailMeNot Reviews
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- 4,809,857 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,809,857 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 11, 2025
I did all my shopping thru this site this season and now they shut my acount down, what a scam. I was trying to make my shopping pay off for me and they think I’m doing something shady, should of used Rakutan
Thank you for sharing your experience. We’re sorry for the frustration this has caused. Our fraud team will be happy to review your case. Please fill out the appeal form listed on your denied cash back, and we’ll review it within 7–10 business days. We appreciate your patience as we work to get this resolved.
Reviewed Nov. 22, 2025
I have 2 cases pending. Impossible to contact. The chat bot does not show all the transactions that you can see in your account so it makes it near impossible to start a case. I have a case with all the info pending since August for a large amount and they will not answer me. Like all the other complaints it is a frustrating waste of valuable time. Going to contact the BBB.
Thank you for sharing your feedback. We’re very sorry for the frustration this has caused. Most cases are responded to within 24 hours, though response times can vary depending on volume.
If the chatbot isn’t showing the activation you’re inquiring about, you can type “agent,” which will prompt case creation and allow our team to review your issue directly. We’re happy to help ensure your pending case is addressed as quickly as possible.
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Reviewed Oct. 28, 2025
Have attempted to redeem my rewards with no luck. Spent over 2 hours trying. I believe this is a scam and going to delete everything associated with this site. Very disappointing!! Am going to be sure to caution all of my friends and contacts.
Thank you for sharing your experience. We’re very sorry for the frustration this has caused. We want to help you get your rewards and ensure everything is working properly.
Please reach out to our customer care team https://help.retailmenot.com/s/, and we’ll be more than happy to review your account and assist you with redeeming your funds. We appreciate the chance to make this right.
Reviewed Sept. 21, 2025
I accidentally chose the option when making a purchase online. I was supposedly given a credit of over $50 to use on my next purchase. Went to use the balance and cannot log in. I have contacted customer service and gotten no response of any kind. I HIGHLY recommend not using this site!
Thank you for sharing your feedback. It sounds like there may be some confusion, as our platform does not issue credits for future purchases. That said, our customer care team typically responds within 24 hours and would be happy to help clarify any account questions. Please reach out to us so we can assist and make sure everything is clear.
Reviewed Sept. 9, 2025
I am really pissed off. I had an account in this app and then all of a sudden it completely disappeared and now I log in and it doesn’t show any of my transactions. What the hell happened to my account. I want my money? It makes it extremely difficult. It’s not as easy as Rakuten.
Thank you for sharing your experience. We're sorry for the frustration this has caused. This can sometimes happen if a second account is inadvertently created. Our customer care team would be happy to take a closer look and help resolve this. Please reach out to us so we can get everything sorted.
Reviewed July 29, 2025
I have had cash available to cash out since 7/14/25, but I am unable as they aren’t sending the code to my email, I have tried to file a claim as that is all you can do, it says they will get back in 48 hours. But the email state 5-7 days. It’s been two weeks and I still haven’t been contacted! There is no other options. I am done with them.
Thank you for sharing this. We're sorry you’ve had such a hard time getting your code and hearing back on your claim. The verification email should arrive within a few minutes, so if it’s not coming through, our team can help reset it and make sure your account is accessible again. Our team does reply to cases, but the timing can vary depending on volume. Please reach out to our customer care team with the email on your account, and we’ll take a closer look right away.
Reviewed July 23, 2025
I have been using RMN for years and have cashed out hundreds of dollars in rewards. Lately, my activations have not been going through; I'm getting zero credit for purchases. I finally had two large purchases go through, and now I am getting the runaround as to why the money has not landed in my account, even though it states that the money should have been available by now. When I contacted customer service, they acted like it was a "me" problem for not understanding that there is a delay in receiving rewards. However, according to their own breakdown of my rewards, I am past the date when I should have received it. Of course, when I pointed this out in a screenshot, I was ignored.
We're sorry for the inconvenience you’ve run into. Travel rewards work a little differently from other merchants, since they aren’t released to us until after the stay is completed. That can cause the payout date to shift, even if your account originally showed an earlier estimate. If you’re still not seeing the reward after your travel has been completed, please reach out to our customer care team so we can review the details and make sure everything is processing correctly.
Reviewed June 24, 2025
They make it extremely difficult to recover your rewards. You have to email them several times, and send them receipt of sale to get your money. They hope you won't and they won't have to pay. I am shocked they do business like this. I really do not recommend this company, stick to the other sites. This one works not to reward the customers. So unless you like emailing for every purchase you make, then it's a negative endorsement from me.
We’re sorry to hear this. When we don’t receive purchase data from the merchant, we have to manually review and issue the reward, which requires your order confirmation. Please note we don’t earn commission on these, but we still process them to honor your reward. We always send tracking tips to help avoid this in the future. We appreciate your honest feedback and apologize for the frustration.
Reviewed May 31, 2025
This company is a scam. They took away hundreds of bucks of my cash back, saying they were eligible without any notification or elaboration, and did not record many other purchases. They received money from the brand and refused to pay the customers. Stay away from this brand, unless you want to lose money and experience frustration!
We want to assure you that our team is actively reviewing your account, and you can expect to hear from us within 5 to 7 business days.
We appreciate you taking the time to submit the appeal. While account suspensions are triggered by our third-party systems, and we have limited visibility into the specific flags, we are working diligently to investigate your case and provide a fair resolution.
Thank you again for your patience and for allowing us to look into this further.
Reviewed April 5, 2025
Updated on 04/10/2025: Their response is BOGUS! I was never "encouraged to keep my original booking email" during my many emails asking where my cash back was. They waited until AFTER 90 days to ask for it, when I could no longer retrieve it from my Outlook deleted emails. I had my hotel receipt AND dated screenshot of my 7% cash back offer from RMN,.
Original Review: This company is a SCAM! I activated a 7% hotel reward and booked a room, but the activated deal and reward never appeared. I emailed them numerous times, and they kept saying..."Just wait." So I did. Finally after 3 months, I contacted them again and they wanted my BOOKING email from the hotel, which was no longer available in Hotmail after 3 months! Hotel can't provide booking date either, only my stay receipt for $342. RMN owes me $24 and scammed me. I'm done with them! And you can't cash out any amount under $5. Total joke.
To evaluate reward eligibility, we do need your booking confirmation that shows the date the reservation was made. We strongly encourage members to save their confirmation emails, as they’re important for resolving any Cash Back concerns.
We sincerely apologize for the inconvenience it’s caused. We appreciate your feedback and are always working to improve the experience for our members. Please don’t hesitate to reach out if there’s anything else we can do to help.
RetailMeNot Company Information
- Company Name:
- RetailMeNot
- Company Type:
- Private
- Formerly Named:
- RetailMeNot
- Address:
- 301 Congress Ave
- State/Province:
- TX
- Postal Code:
- 78701
- Country:
- United States
- Website:
- www.retailmenot.com