RetailMeNot Reviews

I have been using this site for over five years and I used this site alone for all of my Christmas shopping since October 2024. They are trying not to pay me saying I violated terms. In no way did I violate terms. There is no customer service. They don’t respond or look into anything. This site needs to be removed asap. I lost a lot of money where I could have used Ibotta or Rakuten.

I bought something through their cashback program and it went through without a hitch. The funds of the cashback were pending, then out of the blue they suspended it completely due to a "suspicion" that I violated their terms. After reaching out they listed nothing concrete, and their opacity spells out that it was completely arbitrary. My guess is they receive a commission from the businesses then unscrupulously refuse to keep their word to pay out cashback to consumers as much as they can.

I have earned money through RetailMeNot for Thanksgiving and they have added the amount into my account but in one day sudden I saw that my amount is vanished from the account and when I reached out to them they said they suspect some fraudulent activity. I requested them to look into it. They said they can't look into it. I asked them the reasons. They said they can't give the reasons. I asked them to escalate they said they can't escalate or any escalation process. They are only saying, "We feel fraudulent activity. We won't give the cash back to you". Such a fraud company.

I signed up for this website about a year ago. To get the credit, you go to their website, click on the activation link, and then make an eligible purchase. I did that and I was getting small credits for a while. Then all of a sudden I made a large purchase ($800) at Walmart for 10% back ($50 max credit). Within 2 days, I got the $50 credit. However, since then (over 3 weeks ago) I have not gotten any credits whatsoever for subsequent purchases. I have contacted their customer service several times, they just keep giving me the runaround but don't resolve anything. Since about 4 weeks ago, despite making regular purchases and activating in the correct way, I am not getting any credits. This is just my opinion, but I have a feeling that their algorithm has a built-in system that essentially denies or delays claims once you reach a certain high level of credits, sort of as a stopgap measure to slow down payments.

RMN case #**--submitted 11/11/24. On 11/8/24 I purchased a cabinet at Sam's Club using a 10% cash back offer (max $50). Before purchasing I checked eligibility & the category/category id was shown as eligible under both Member's Mark/Member's Mark & Furniture/Furniture. RMN shows it is ineligible. Support was contacted 11/11/24 & as of 11/19 I have received no response or credit even though they stated "Our goal is to get back with you within 24 hours or sooner". The cabinet was delivered 11/18/24 to replace damaged one received 11/13/24.

Totally useless. Use any other cashback site than RetailMeNot. You never actually get any cash back, and in the very rare situation that you do, they don't let you know and charge a monthly fee til it's all gone anyway.

I made a purchase with Nordvpn, where I would be refunded $50 on the amount paid with my subscription, however it seems that my cashback is missing, so I request that Retailmenot resolve the problem and that the reward be updated for redemption.

Updated on 05/12/2024: Well I wrote a previous review about receiving a vague email stating that my account has been supposed due to suspicious activity. Now, when I followed up asking what was the suspicious activity…I was given no reason. They did however provide me with term that only an attorney decipher. So, here I am after years of being a loyal customer I’m treated like this. I can’t understand how I can possibly write to the appeals board explaining an issue that I don’t even know what the issue is. So, I filed a complaint on here 5/6/2024. The company replied 5/7/2024 that they would look into this and reach out to me very soon.

Helpful with Rockauto and admittedly haven’t used it for other stores, I do plan to but coupons for amazon are frustrating because you can't copy and paste the code into the code bar. It just says code provided at checkout but there is none provided for the 20% off. I got 5% off but from amazon itself. Unless they fix this I wouldn’t recommend using this for amazon codes in the future.

I made a purchase through them on Expedia and they promised $50.00 cash back after my purchase was completed and I even got an email confirmation notification from retailmenot.com. It said that they received a confirmation of purchase from Expedia and that I was going to receive the $50.00 after 45 days exactly. Almost 50 days later I tried contacting them asking for my $50 cash back since it's been more than 45 days but now they say it could be 45 days after my flight gets completed which will not happen until next year. I think they are misleading and they lie in plain sight, I don't understand why they won't issue my $50 cash back even when they know flight tickets are not refundable.