RetailMeNot Reviews

Updated on 04/10/2025: Their response is BOGUS! I was never "encouraged to keep my original booking email" during my many emails asking where my cash back was. They waited until AFTER 90 days to ask for it, when I could no longer retrieve it from my Outlook deleted emails. I had my hotel receipt AND dated screenshot of my 7% cash back offer from RMN,.

Used RetailMeNot discount code for a site, my order says awaiting payment, it took the money off my debit card but the order didn't go though, they stole money from me, I would not recommend. Not a legit site.

RetailMeNot has become an unreliable and untrustworthy platform, especially for Canadian users. I reported an issue over two months ago regarding the inability to submit coupons for Instacart.ca, and despite multiple follow-ups, they have done absolutely nothing to fix it. Each time I contacted customer support, I received the same generic excuse—that they were “working on it.” It was a lie. If they were truly addressing this, it would have been resolved weeks ago. Instead, they have ignored the issue, stalled, and refused to take responsibility.

I attempted to work with RetailMeNot customer service multiple times, but ultimately they lost my well-earned $104.98. The issue started when I contacted customer service requesting to remove some of my personal information (such as my home address) tied to my account because I found it associated with my name on the Internet, which I prior paid to have removed from web browsing since I work with inmates, so it’s for my safety. RetailMeNot responded they could not adjust my profile information administratively and I’d need to reset my account; they did not warn me to cash out my balance or that my entire account would be removed and unrecognizable. The reset didn’t just wipe my profile - the RMN database no longer had an account for me and, consequently my cash back balance was MIA. I contacted RMN asking they reconnect me to my balance, but they could not find my account either - my $104.98 was gone, non-existent.

In January, I activated several Amazon device and Woot cashbacks, and made some eligible purchases which were initially verified. But yesterday when attempting to activate a cashback offer, I received the following message: "Your account has been identified for activity that may not follow the requirements outlined in our Cash Back Rewards Promotion Terms and our Terms of Use, specific to suspicious activity. As a result, your account has been suspended, and you will no longer be eligible to participate in RetailMeNot’s Cash Back Programs."

“RETAIL ME NOT” is a SCAM. They freeze your account for not following the rules and will not indicate what rules were unintentionally violated nor help resolve the issue. They only want your personal information and shopping habits without providing rewards to the consumer. DO NOT USE “RETAIL ME NOT”. It is a well devised SCAM and they will be reprimanded in time.

Extremely poor customer service and opaque policy. Leading up to the holiday, I made 10+ purchases on Amazon during Prime week and about 5 purchases from Best Buy at the high payout rate, RetailMeNot suspended my account citing violation of terms. They provided a link to their terms that is over 10 pages long **. This has cost me about $100 in payout. They provide no phone number or email to reach customer service. After filling out a form to reach customer service, I still have not received a reply. Better to use TopCashback and Rakuten!

I have been using this site for over five years and I used this site alone for all of my Christmas shopping since October 2024. They are trying not to pay me saying I violated terms. In no way did I violate terms. There is no customer service. They don’t respond or look into anything. This site needs to be removed asap. I lost a lot of money where I could have used Ibotta or Rakuten.

I bought something through their cashback program and it went through without a hitch. The funds of the cashback were pending, then out of the blue they suspended it completely due to a "suspicion" that I violated their terms. After reaching out they listed nothing concrete, and their opacity spells out that it was completely arbitrary. My guess is they receive a commission from the businesses then unscrupulously refuse to keep their word to pay out cashback to consumers as much as they can.

I have earned money through RetailMeNot for Thanksgiving and they have added the amount into my account but in one day sudden I saw that my amount is vanished from the account and when I reached out to them they said they suspect some fraudulent activity. I requested them to look into it. They said they can't look into it. I asked them the reasons. They said they can't give the reasons. I asked them to escalate they said they can't escalate or any escalation process. They are only saying, "We feel fraudulent activity. We won't give the cash back to you". Such a fraud company.