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The support team has solved my issue and returned my cash back.
RetailMeNot's unjustified cashback cancellations inflict an emotional betrayal on customers. It's disheartening when a platform we trust disregards our loyalty without any valid explanation. We deserve transparency and empathy. Let's demand better treatment and consider alternatives that value our satisfaction and trust.
Thank you for taking the time to share your thoughts. I apologize sincerely for the experience you have had. Occasionally, an account may be erroneously flagged for suspicious activity by our system. I am pleased to inform you that your account suspension has been lifted. If you have any questions or concerns, please don't hesitate to contact Customer Care at https://help.retailmenot.com/s/contactsupport.
Issue was resolved. Communication channel was fully aligned.
I agree with another review: they don't honor the cashback and make up excuses not to give it to you, especially if it's an amount over $3. I ordered Verizon wireless plan from Retailmenot link on 12/29/2022. It is $80 cashback from Retailmenot. The click records showed in my Retailmenot account until mid-February 2023 without any progress. Then I started to call their number, but of course, no one answered the phone. I created two cases from their website support page. I was not only getting no response, the click records disappeared from my account. As the 3rd contact, I emailed to their support email box. No reply so far. Retailmenot is very much playing scam.
Hi Xuefeng. We responded to your inquiries on 02/27/23, 03/5/23, and 3/11/23. Our Customer Care team has requested additional information to review your Verizon order. We will gladly assist you as soon as you provide that information. If you have any further questions, don't hesitate to contact our Care team at https://help.retailmenot.com/s/contactsupport.
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Sometimes they don't honor the cashback and make up excuses not to give it to you, especially if it's an amount over $3. I had to contact Retailmenot several times just to get the $20 they owed me after I made a purchase months ago. Not worth the hassle.
Thank you for taking the time to share your thoughts. We are sorry to hear that some of your purchases were not Rewarded automatically. We receive purchase information, and Rewards are earned automatically 99% of the time, and in cases where we don't, our Care team is always happy to review purchases manually. If you ever need assistance, please don't hesitate to reach out to them at https://help.retailmenot.com/s/contactsupport.
I made a few Purchases on RetailMeNot, two had a rebate from the RetailMeNot website. One of the purchases was credited to my account. A Nord VPN was marked as suspicious, after months of trying to get info on why they "suspect" my transaction. I asked suspect of what? Same day my account with money already approved was locked and closed. Now I will be on a mission to protect the American consumer against this Scam..
Thank you for taking the time to share your thoughts, Kevin. We are sorry to hear about the trouble you are having with your account. Our Care team sent some questions regarding your account on 7/28/22 and again on 12/2/2022. We will be happy to review your account once we have the requested information. If you have any additional questions, please don't hesitate to reach out to us at https://help.retailmenot.com/s/contactsupport.
Many years ago, when this site started, it was a great place for coupon codes. For years though, it has been nothing but 1) ads for sales that you don’t need RetailMeNot to access, just go to the website of the store for the same discount and 2) Invalid coupon codes. I think they know it too, since they got rid of any rating system that shows whether a particular coupon code is valid or not. You can’t even warn other people not to bother when you find out a coupon code doesn’t work. This site is a total waste of time.
Thank you for your feedback, Adam. We are sorry to hear you have not had a great experience with us. There is a comment section on each offer that is monitored by our moderation team, and you are more than welcome to leave a comment if a code is not working for your order. If you have any additional questions or concerns, please reach out to our Customer Care team at https://help.retailmenot.com/s/contactsupport.
Every time I try to contact customer service via telephone and leave a message no one ever calls you back. It is extremely unprofessional. I have a lot of issues I would like to address. There are also major issues with cash back offers that are deeply flawed, and that can't be falsely explained away or rationalized by staff.
Thanks for your review Shamella. Our Customer Care team is online based, though all calls left to 512-777-2970 option 4 are returned by either phone call or email within 24 hours. I do apologize if we have missed you, but the best way to get in touch with our Customer Care team is through our help page. Please create a case so we may assist you with cash back! Link below.
Browser Extension started to spam me with scams, got so scared that I had a virus I had to take it to a shop. 200 bucks to learn that their browser thing was the cause, and to get it removed. Never trusting these frauds ever again, 9 times out of ten the codes they gave me never worked anyway. Showed McAfee and Norton antivirus ads, along with adult only websites, how DARE they allow such smut.
Hi Cindy. We have not received any reports of this issue with Deal Finder RetailMeNot browser extension before. The browser extension cannot cause a virus.
Regarding having an issue with codes not working, we'd love to help. In the future, if you ever run into an offer not working please don't hesitate to reach out to our Customer Care team, we'll always do our best to try and help you find a code that will work :) https://help.retailmenot.com/s/contactsupport
I gave a review of RetailMeNot weeks ago based on the fact that I had received an email saying I was getting a $30 rebate on a TV that I purchased. Then it never showed up as a pending transaction on their website. They responded telling me to wait until the end of the six week wait period for it to be verified. Today it turned up in my account and was paid to me. I am glad that I got it and it does make me feel better about using their service.
I did not give five stars because there are still some things I still do not like. You can't reach anyone by phone without leaving messages and I don't understand why all other rebates have always appeared on my account as pending after they contacted me but this one did not for over six weeks until today when it was paid out. I had no idea what was actually going on with it and $30 is a lot to just forget about. So all in all I can say I got the rebate. But the process needs to be more transparent so that customers know what is going on. This would prevent bad reviews and frustrated people trying to find out what happened with their rebates. Glad all turned out ok.
I recently purchased a TV at HSN and activated the 5% Retailmenot cash back offer. After completing the purchase I did get an email from Retailmenot saying I would have $30 back by the end of August for this purchase. I did not save the email because in the past once I got that email from Retailmenot, it appeared in my account. This time it did not. I waited a few weeks to see something in my account but there was nothing. Then I uploaded the packing slip with information about my purchase along with the same explanation I am giving here and was told I would get a response in 2-3 days. It has been over a week and I have heard nothing. I tried calling Retailmenot and no matter what department you choose it says no one is available.
Up to this point I have not had a problem with using Retailmenot. But I suspect that when it is a larger cash refund, it is ignored in hopes that no one will pursue it and they can get out of paying it. I will contact HSN about this if I don't get the refund and I will stop using Retailmenot and tell others to do the same. I am seeing too many other reviews saying the same thing about this company and now, I am sorry to say, I do not trust using it especially when there is a larger refund due. There are many other similar sites that I can use if they do not want to answer or correct this situation. I am not telling anyone not to use it. But be aware that if there is a problem, getting it corrected is vey difficult if not impossible. I am sorry they are doing this because in the past, it seemed to be a good site to use and reputable. Now I am very much doubting that.
The Customer Care team is happy to help you. All cases submitted through our help page and all emails are responded to within 24 hours. Regarding calls, we do not have a call center but all voicemails left for Customer Care are returned within 24 hours as well. We confirmed this standard is being met.
Though we're unable to look into your account based off your review, if you were promised you'd have the reward by end of August, please allow that time to process it, as it is only August 10th.
I ordered a computer from Lenovo using a 15% off cash back link from RetailMeNot.com. The next day I received a notice that I had successfully initiated the cashback process and that I would be receiving $150 on a specified date about 6 weeks in the future. Now they’re telling me they are not going to pay me because they are accusing me of breaking their terms of service without any explanation. I know for a fact that I did nothing wrong. This is the first and only time I used their cash back service. I suspect they just don’t want to pay me because this was a larger cash back offer. It’s really frustrating because I made this purchase based on the fact that the cash back promised to me would be honored without RetailMeNot scamming me. Very disappointed. Please don’t count on RetailMeNot, especially if you are relying on any sort of significant cashback. They are a very shady, dishonorable company.
We’d love to get this resolved for you as soon as possible. If you have not done so already, please submit your appeal. If you could send us the requested information to email@example.com, we’d be happy to escalate this to the correct teams to review further.
I am a professional shopper for stay at home seniors. I am a senior myself on a fixed income and this is my livelihood. It keeps my bills paid. I used to get all the grocery store ads delivered by the post office in my mailbox on Tuesdays. But approximately 8 to 12 months ago RetailMeNot took over the delivery of the store ads. In all of this time I have received my ads exactly three times. I have to call every single week for my ads so that I can plan out my day and shop for my senior customers. I have already lost one account because of RetailMeNot not delivering the ads.
Every time I have called until today I have been told that my delivery day is Tuesday. In my area the shopping ads for groceries starts on Wednesdays. I am usually at the store at 6:00 a.m. when they open to begin shopping for my seniors and my day is planned out completely on Tuesday nights based on the ads to get my senior customers the best possible prices on the groceries that they need. I call each of my seniors on Tuesdays and let them know approximately what their cost is going to be so that I can collect the money from them up front.
I am not financially independent and cannot pay for their groceries and then have them reimburse me. Every week I have to call RetailMeNot for my ads. Now they're telling me my delivery is on Wednesdays which does me no good and I am going to lose my business. My plan is to contact all of the stores that I usually shop at for groceries that use this company to deliver their advertisements and I am going to complain to them. RetailMeNot is a useless very poorly run company. If I could get them zero to a quarter star I would. They don't deserve any more than that.
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