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Created the first account with them because they had a 10% cashback offer for BestBuy. Followed the instruction step by step and made my eligible purchase in the "TopDeals" section, after I picked up my order a couple days later I got the email from them saying "BestBuy let us know you made a purchase" and it showed the pending cashback balance in my wallet which is good. A few days later when I checked again, I saw my pending become $0.0, went to look at my reward activity and to my surprise, I got marked ineligible now with this message "Ineligible due to suspected violation of Terms. Please contact Customer Care if you believe this was in error."
Of course, I believe is an error so I contacted the customer care and gotten a response that doesn't say the specifics and told me to email directly if I believe this is an error so I emailed and it says it could take 5 days for the review, Took all 5 days for a response and guess what the reply was? Basically the same as the first response I got, this is not acceptable, they are straight-up not putting any effort into this problem or simply at this point I feel like they are just trying to not pay out. I attached the picture of the responses.
Hi Xinyi, we do apologize for any frustrations that may have been caused by receiving that message. While our customer care team is not able to provide you with the exact reason your account was suspended, your information was submitted to our risk assessment team who did make the decision to keep the suspension flag on your account based on their research. We apologize for the inconvenience this may cause you.
Turns out the emails were scam/phishing emails and the review was left in error. The company was quick to respond to my review and were courteous and professional.
I have never used this service, ever, yet they continue to spam my email inbox with junk despite me frequently following the unsubscribe links. I get upwards of 5-10 emails a day from them. I don't know whose email list they bought and use for marketing purposes, but I do not appreciate all their spam. Until I read the consumer reviews posted here I was convinced they were a phishing scam. Make your unsubscribe process actually work, please.
Hi A, we're sorry to hear that you are receiving unwanted email communication from us. If you would like to contact us at email@example.com then we would be happy to look further into why you might be receiving those emails. If you would also like to forward us the most recent email that you've received then we would be happy to determine if this is an email from RetailMeNot or a phishing email from someone pretending to be our company. Thank you.
I made my first purchase through RetailMeNot Wallet for a 10% discount to Best Buy. I made the order through their referral link and all seemed well. Picked up the order and waited a few days. Unfortunately my account never showed pending purchases. I contact Chat and they informed me my account had been suspended?!? It was my first time purchasing through them and opening an account. Their Chat couldn't give me any information on why my account was suspended. They wanted me to email them a bunch of information (Data) to see why it was suspended. Tried to call, but you can only leave a voice mail.
It's great that my account has been suspended with NO communication. No email? No information in my wallet? No Messages? Feels like a scam for them to collect my information, get me to purchase through their referral link so they get money, but then cancel my account so they don't have to pay out. You will notice many more complains about this exact same situation. DO NOT GIVE THEM YOUR INFORMATION OR USE THEIR SERVICES!!!
Hi Adam, we are sorry to hear that you had this experience in using our site. We would love to look further into this if you would like to contact us at firstname.lastname@example.org. We will be able to do more research on your account and be able to provide you with any additional information we can.
I unsubscribed, and that seemed to work for a while, however, I recently got a bunch of junk that did not even have an address on it. You guys let your advertisers know you send their message to people who DON"T WANT IT? It just read:
DEL 10/08 6089 00394
BALTIMORE, MD 21218
Thank you for reaching out to us. We're sorry for any inconvenience that may have been caused as a result of receiving these mailers. From the image provided, we can determine that these are blank mailers that your local carrier has delivered to you by mistake. The blank mailers are for customers who received a damaged one and need a replacement, not for general distribution. We highly suggest speaking with your local post office so the carrier can be corrected immediately.
I keep getting in my USPS mailbox flyers from RetailMeNot. Junk, Junk, Junk. I have requested on their site (Link->> https://www.retailmenot.com/everyday/unsubscribe) at least 3 times over the past 4 months to stop receiving their junk. It is not the postal person as the address on the flyer is my address. These people just will not stop! Federal Trade Commission really needs to get involved with this company. This company is just as bad a "RedPlum". Scam, Scam, Scam and no way to get off their darn list. They say it can take up to six weeks to be removed from the mailing list. Hello!! It has been at least 12 weeks since the first time I requested to be removed.
We're sorry to hear that you are continuing to receive the RetailMeNot Everyday mailers after you have requested to be unsubscribed from the mailing list. Once you have submitted your request via the link https://www.retailmenot.com/everyday/unsubscribe then you should be removed from the list however we would be happy to look further into this if you are able to send us a private message with your mailing address and email.
I began to use the cashback site to get cashback on my purchases. I made several purchases with the promise of getting cashback. However they targeted my account as suspicious activity. I have no idea what that means. I made several purchases. I even got emails for every purchase I made as promise cashback in 45 days. Never once was not able to log in. If you want to block me from your site you should not allow me access to sign in. Very shady practices.
They allowed to they credit for my purchase they just steal my cashback rebate. I emailed customer service and they just follow a script. I provided all the documents they requested and they take over week to respond that can not help at all. I will continue to share my stories so that people don't get fooled, and go to more reliable cashback program. A cashback program that won't lie to you like Retailmenot.
Hi Val, in the email you received in regards to your account suspension, there is more complete information as to the reasons that your account was suspended. Please note that we do intermittently review our user base. As we see more history and data, your account could potentially be reinstated.
I have been saving my money with RMN since last 5 years and indeed a happy customer I am. A few months back I tried to shop through their App but it really bothered me so I still rely on their website. When it comes to Macy's Promotional Codes RMN and CouponerStore.com are the best ones to visit. Highly recommended!
Thank you so much for your feedback Dena! We're happy to hear that we can help save you money!
I've tried dozens of times, using a few different payment methods, emails, I've contacted them and tried giving multiple emails to verify, multiple phone numbers, my driver's license, my electric bill, offered business license info, etc. Went through the back and forth email, entering my info, several times and ultimately they say they'll get back in 24 hours after their support team reviews and I never get a response back. I have no idea what it is they want or their problem, like many sites like this, it's likely something that could be resolved in 5 seconds, if told what the hell the issue is and what they want that is of concern. For me it's a utterly worthless website and total waste of time. I'm in groups with other people who mostly are not having issue (a couple others are like me), but RetailMeNot always tell me they just sold out when I attempt to order and it always gets cancelled, which is complete baloney about the OOS excuse.
Hello Dan! We are sorry to hear that you have had this issue with purchasing gift cards from our site. All gift card transactions do take up to 24 hours to process and you do receive an email notifying you that your transaction was either successful or canceled. While we do not ask for any kind of license or billing information, our order specialists are happy to assist you with your order should it be canceled. If you reach out to us on our help page, we're happy to look into this further.
Tried to order a gift card, after 4 hours I finally received notice it had been cancelled. I previously purchased a gift card from another site the same day without issue. No reason given for the cancellation. It would have been nice to know sooner than 4 hours later that my order was cancelled, and even nicer to actually have the order fulfilled. Don't sell something that you can't deliver. Also, there is apparently no way to contact them since the contact page is just a login for Salesforce.com that cannot be accessed.
Hello John! We are sorry to hear you had trouble purchasing a gift card. All of our gift card orders can take up to 24 hours to fully process. While your order was cancelled, we do have order specialists who can look further into this and try to help you place a future successful order. You can contact us directly through our Help page. We look forward to you reaching out and assisting you further with this matter.
I recently tried using RetailMeNot's cashback program, where you link to a site through them and a small percentage goes into your virtual wallet. The idea is that you can get this money transferred to your PayPal account. After using this several times and waiting several weeks, I received an e-mail stating that it was ready. However, on multiple attempts to access my "virtual wallet", it asks for a six digit code. When I try to tell it to send the code to my e-mail, nothing happens. It is not in my spam folder. There is no way for me to access this money without the code they won't send me. Won't be using this again.
Hi Sarah! We are sorry to hear that you are running into this issue! We would love to further assist you in accessing your RetailMeNot Wallet and redeeming your rewards. Please reach out to our Customer Care team directly at help.retailmenot.com. You can email or chat us through the 'Contact Us' button at the bottom of the page. Again, we are sorry for any inconvenience that this has caused and look forward to helping you resolve this matter!
Codes never work. I have tried numerous items and code never works. Why run an app if you cannot verify what is going into your app. Surely you can hire people to verify each case works before attaching it to your site.
Hi Shannon! We are sorry to hear you are having trouble using some of our offers. Sometimes offers are submitted without expiration dates and they are posted because they work at the time of submission. We work very hard to validate our offers to ensure you save the most with every shopping trip. We appreciate you bringing this up. If you find offers in the future that do not work for you, please reach out to our Customer Care team. We would be happy to test and remove any invalid offer. Thanks!
Hello. In a nutshell, I spent over $900 on an appliance at BestBuy. The promotion I used was for 16% cash back. I only received a little less than half of that percentage. What should I do? I’m not happy.
Hello J. Thank you for using RetailMeNot and I apologize for any miscommunication or inconvenience that this has caused. Each of our cash back offers have a max reward per purcahse. This can vary by merchant. In the case of the Best Buy offer available on 6/28, the max reward was $50. This was noted at the time of your offer activation as well as written in the offer details. Hope this helps clarify. Please let us know if you have any additional questions. Customer Care is here to help!
My farm spends a lot at Home Depot. I live a long way away so it is cheaper than return fuel to just buy 3 when maybe I need two or three and I can’t remember. Do I buy 1/2 inch or 3/4? I buy one of each. The next time I am at Home Depot I just return the one I don’t need. I use the automatic emailed receipts. I have separate folders for each tax year. Recently, I used a store credit to buy a Milwaukee battery. When I got home I realized that I had the 28 volt commercial tools and not 18 volt.
I had become so used to just saying I don’t need a receipt because my email/tax system works better than shoeboxes full of endless receipts that I have to pay someone to open each and put them onto a spreadsheet. God help me if I ever get audited and need to find a paper receipt from a myriad of Home Depot receipts. My store credit battery buy was just the usual and I said, “No receipt needed kind Home Depot sir." Well Home Depot has a glitch in their strategy and I paid the price when RetailMeNot nixed my battery return for even a store credit. The ivory tower folks at Home Depot have decided that there is no email receipt page during checkout, using that little credit card reader screen thing. You know the one that often can’t read your credit card, especially with a chip.
With RetailMeNot I am branded a criminal (I am a surgeon). I am stuck with an expensive battery I don’t need. There is no appeals page on their website. In fact, there are fewer words on their website than that Home Depot credit card reader machine. Now I have noticed that RetailMeSnot has send an appeals process to private people’s email addresses in reading some of these reviews. Do I have to wait for the Second Coming to get mine by divine providence? Must I write this review and hope that RetailMeSnot will think me worthy enough to also include my email in their appeals reply?
What about the next guy that gets the S.O.L. rejection receipt from Home Depot only to find that when he enters the given RetailMeSnot code on his computer he finds nothing that will help him resolve his problem. There is no appeals tab, no place to explain why he thinks he got a bum deal and no place to order a pizza whilst he has something to do to lessen his misery. Select all pictures that show me leaving Home Depot discussed and frustrated and feeling that what RetailMe Snot means to me is that I will start going somewhere else as Me Not Retail so much at Home Depot in the future, though at 2200 stores, they will MissMeNot.
Hi Grant! I am sorry for any miscommunication or inconvenience, however, RetailMeNot does not process returns or issue store credit for purchases. The appeals process from RetailMeNot is for people who's RetailMeNot account have been suspended. This does not effect your ability to make a purchase or a return at a merchant's location or website. We recommend reaching out to Home Depot directly for further assistance with your battery. We are sorry for the inconvenience.
The RetailMeNot used to come in the Sunday paper and then all of a sudden stopped. Now I don’t get them in the mail either but my niece and son down the road does and they don’t even coupon! The website says it’s not in my area. That is bull! There are so many coupons in there that I have to pass on the deals because I don’t get the coupons!!!!
Thank you for your review. We are sorry to hear the coupon book in not available in your area. Can you please send us a private message with your full mailing address and best contact email? We would be happy to look further into this for you. Please keep in mind, we are unable to send specified coupons/offers in your RetailMeNot Everyday Coupon insert based on individual requests. We apologize for any inconvenience.
I live in Billings MT. We are largest city in MT yet we don't EVER get the coupons we should like other regions. I send emails to them and they tell me it's a regional issue but they NEVER tell me WHO I need to call to see why we don't get relevant coupons! I want answers but everyone passes the buck.
Hello Heather! It sounds like you are referring to our physical mailer, RetailMeNot Everyday. We'd be happy to look further into this for you! Please send us a private response with your full physical mailing address and a good contact email address. Once we receive this information, we'd be happy to reach out to our distribution team on your behalf and see if we can provide more information on how to receiving the mailers in your area! We apologize for the inconvenience! Thank you!
I am not sure whether this firm deliberately cheats their customers or just has horrible computer systems that cannot accurately process transactions. But I can confirm that they can owe you money for legitimate purchases and then suddenly send you an email accusing you of making fraudulent purchases and violating their rules. They don't tell you which rules you are violating, so just consider yourself a lowlife criminal.
Perhaps you can appeal, as they claim, but I have written them on three separate occasions enquiring what they think I did that was fraudulent - once after reading their response on this forum. You can wait two weeks, you can wait two years - you'll not receive any reply. Nor even an acknowledgement. The emails were sent through their own site link so I am sure they got them. These guys are just plain dishonest - don't waste your time dealing with them.
Hello Bert! We are sorry to hear about your experience. You are correct in that we do have an appeals process that you can participate if you believe this suspension is in error. Unfortunately, the Customer Care team is not informed as to why your account was flagged. The appeals process does take 2 weeks. I can assure you that we respond to all emails we receive within 24 hours. We have sent you a private message with additional information. Thank you for providing your review!
I have tried for a couple of years to use coupons from RetailMeNot and have yet to be successful. I tried with a variety of online retailers and NONE of them work. EVER. I am convinced that it's just another way to collect my shopping habit information and control the advertisements I get.
Hello Merry! Thank you for taking the time to write us a review! I am sorry to hear you had trouble finding an offer that worked for you. We have a variety of offers and some of lists of exclusions. We always recommend reading through the offer details. If you ever need assistance with an offer, feel free to reach out to our Customer Care team! We are here to help!
I was reading the details about RetailMeNot.com here. Let me share my experience here. I always make my purchases through RetailMeNot.com for past 2 years and I always receive the promised money back to my account. I also got the account fraudulent message recently and their customer service told me their system flags some emails for some particular reasons and send that email. I appealed against that action as per they suggested and hopefully it will get resolved soon. For me it is a 5 star experience with this website.
Thank you so much for taking the time to write us a review! We are here to help you save and appreciate your loyalty through the years!
Once you set up the account with RetailMeNot, purchase through their promotion, get an email, all is good. Cash back will process. Within six weeks, you receive an email. They’ve suspended your account. For no reason. It is a scam, there are never cash back payouts. Look at the reviews. Everybody gets notified their account has been suspended for Fraudulent, Abusive, or Suspicious activity! It’s nothing but a data mining scam! FTC needs to shut down this company! Nobody gets any cash back!
We appreciate you taking the time to reach out to us in regards to your account's status. I see that your account's ability to participate in our cash back program was suspended and that our Customer Care team received your appeal to this decision on May 9th. We truly appreciate you sending your additional information over and your participation in our full review process. Please keep in mind that this process may take up to 2 weeks. Your patience is appreciated as we work to resolve this matter
All I wanted to do was have them take me off their mailing list and I was put on hold for over ten minutes after spending 25 minutes trying to get an actual person on the phone. Once I did contact that person I was berated and interrupted so many times until I was finally hung up on. This company is an environmental disaster as they produce uncountable waste in these mailings. Avoid these folks and take yourself off their mailing list ASAP!
Hello Brant! We are sorry to hear about your negative experience. RetailMeNot's Customer Care team does not take live calls, but we would be happy to look further into this matter. Feel free to chat us or email us. We can absolutely confirm the removal of your address from our RetailMeNot Everyday mailing list. Please be aware that occasional postal delivery errors could result in you receiving these mailings intended for other mailboxes. We look forward to helping you
I bought 2 different gift cards from RMN for Kohl's. Neither card worked at Kohl's in store or online. They refunded my $25 card but refused 2 refund my $50. I emailed them several times to no avail, their reply, "We don't refund ‘buyers remorse’.” Remorse? I wanted the cards to “Shop” not to be ripped off! I will NEVER buy a gift card from them again. Beware people! Some cards work, some don't, but RMN won't refund. Even after all my proof. Sad sad way to fill your pockets RMN! I rate them 0 stars! Or minus 1.
We are sorry for any inconvenience. We see you originally reached out in regards to your Gift Card orders 519257 & 545207 on 8/20/18. After escalating your case, we informed you on 8/25 that we found that the gift cards were both active and had full balances. Due to this, we would not be issuing a refund. We did issue a courtesy refund in Sept and have sent you a private message with additional information. Feel free to reach out again if you have trouble with your Feb 2019 gift card purchases.
We purchased $2,000 in Lowe's gift cards on Feb. 13th 2019, and we were told that it can take 24 hours to process. On Feb. 14th the charge posted to our credit card, but we never received the gift cards. I spent days and countless emails with the company, only to be told not to worry, that my order did not process, and the "pended charge" would be removed. I repeatedly explained that it was no longer a pended charge and it had posted to my account, and I sent copies of my bank statement showing where I had been charged, and still did not receive any help. They just kept telling me that I had not been charged. I eventually had to file a dispute with my credit card company, and the money was returned on Feb. 27th. I have not received any type of apology from this company, and would never do business with them again.
Hello Teresa! We are truly sorry you ran into this issue. We have sent you a private message with addition information on your purchase. We apologize for the inconvenience and any miscommunication.
I bought many things using it thinking I was getting a deal. I check often and what was pending got deleted. Never got any money into my account. No way of finding what was ever applied for as well, because it all got deleted. THIS IS PURELY BS!
Hello Terry! Thank you for your recent review! We do not delete pending transactions or cash back offers on users accounts. I sounds like you may be logged into a secondary account. We would be happy to look further into this for you. Please reach out to our Customer Care team via chat or email. We want to help!
RetailMeNot used to be great for finding coupon codes to use online or in store. Lately NONE of the codes work. They are all either expired, not recognized, etc. Over the past few months I've tried finding coupon codes for multiple different stores, restaurants, you name it and it has been nothing but a waste of time. You can copy and paste every single code they list and none of them work. If you like wasting time and getting frustrated then this is for you. Otherwise, don't even bother.
Hi Michele! We are sorry to hear you had trouble using our offers. We do everything we can to validate our offers to make sure we have as many coupons available as possible so that we can help you save money when you shop! If you find any offers that do not work for you, please click the 'Thumbs Down' button or leave a comment to let us know of your experience. We monitor feedback and will take necessary action if we notice any trends. We sincerely apologize for any frustrating experience.
Would give no stars if I can. The cashback offer is a total scam. They suspended my account for "suspicious activity" when all I did was email them to ask when I would receive my cash back. I was supposed to receive $70 cash back for spending over a thousand dollars on an item. I have been trying to get my cash back since October 2018 and it is February 2019 now. RetailMeNot is a ton of lies and filled with a load of nonsense. They say that they had a few successful cash backs which is probably a lie and pay attention to the keyword "a few". The fact that they don't even have a direct number to speak with a representative already shows us that they are unreliable. Trusted them instead of Ebates which was a total mistake. RetailMeNot is a scam with their cash back offer so DO NOT TRUST THEM!!!
Hi Jenn. In the email you received in regards to your account suspension, there are direction on how to appeal this decision if you believe it was in error. We take user's security very seriously and manually review all appeals. Please note the appeal process does take up to two weeks. Feel free to reach out to us with any additional questions.
This website is 100% a scam. I made a $115 purchase from Macy’s and should have received a $15 cash back reward. As stated in their guidelines, the minimum purchase only had to be $60. Well 2 months later and I finally got an email update stating that the “order total is $115 but the minimum purchase of $60 was not reached and I will not be receiving the reward”. Obviously that didn’t make sense so I tried contacting their customer service 9 times and never got a single response... So I never received the reward and now I’m being flooded with junk mail from their mailing list. And just like many others have mentioned, I can’t even reach anyone from the site to get myself removed from their mailing list. Use at your own risk!!!
Hi Magnolia! We are sorry to hear you had trouble reaching us. We respond to all received emails within 24 hours. If you do not receive a response, it is likely we did not receive the email. We recommend chatting our Customer Care team. We can manually review orders over chat if we are not receiving them through email. We would be happy to manually review the purcahse. Please reach back out to us! We would be happy to further assist you with your Macy's purchase and getting unsubscribed.
Like other reviewers here, I signed up for an account to get a $25 cash back reward from Best Buy. I went through the portal, made the purchase, and watched my cash back on the RetailMeNot website while it was pending. On the date it was due to be paid out, I got an email saying my account was suspended due to suspicious activity. I have emailed them but have yet to receive any response. As others have noted, RetailMeNot cash back rewards appears to be a scam.
Hi Dan! In the email you received in regards to your account suspension, there are direction on how to appeal this decision if you believe it was in error. We take user's security very seriously and manually review all appeals. Please note the appeal process does take up to two weeks. Feel free to reach out to us with any additional questions.
I signed up for RetailMeNot.com because they were offering a $50 cash-back bonus for signing up with AT&T as a new internet customer. I did exactly that and still am happy with my new AT&T Fiber service, but RetailMeNot banned my account for "suspicious activity" with no payout. I even read the fine print and followed the procedure to a T. Email correspondence got nowhere. Complete scam.
Hi Jack. We are sorry for any inconvenience. In the email you received in regards to your account suspension, there are direction on how to appeal this decision if you believe it was in error. We manually review all appeals. Please note the appeal process does take up to two weeks. Feel free to reach out to us with any additional questions.
I booked holidays through Booking.com and used coupon from RetailMeNot. It was my first experience with the site, so I registered for the first time. I should get 20$ and after my holiday finished, they sent me e-mail that my account was banned for suspicious activity. I registered and logged only 1 time, so its basically bs. No answer from e-mail. Basically scam site, never use it please.
Hello Jn. We are sorry for any inconvenience. In the email you received in regards to your account suspension, there are direction on how to appeal this decision if you believe it was in error. We manually review all appeals. Please note the appeal process does take up to two weeks. Feel free to reach out to us with any additional questions.
I tried to purchase two gift cards on separate occasions and was refused. I was told they could resubmit and I could talk with a "specialist". WHAT! I will not be subjected to credit/personal information probing for a gift card. I am done with this company. Don't advertise these cards if you won't sell them. I have to say this seems like false advertising to me.
Hi Cathy. We are sorry you had problems purchasing gift cards. If you are willing to provide some additional verification information, we would love to put you in contact with one of our Order Specialists. This is not a credit check, but is an extra step to ensure your security. Providing some additional information can increase your chances of a successful gift card purchase. Please reach back out to our Customer Care team and we would be happy to further assist you with your purchase.
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