RetailMeNot Reviews

I signed up for this website about a year ago. To get the credit, you go to their website, click on the activation link, and then make an eligible purchase. I did that and I was getting small credits for a while. Then all of a sudden I made a large purchase ($800) at Walmart for 10% back ($50 max credit). Within 2 days, I got the $50 credit. However, since then (over 3 weeks ago) I have not gotten any credits whatsoever for subsequent purchases. I have contacted their customer service several times, they just keep giving me the runaround but don't resolve anything. Since about 4 weeks ago, despite making regular purchases and activating in the correct way, I am not getting any credits. This is just my opinion, but I have a feeling that their algorithm has a built-in system that essentially denies or delays claims once you reach a certain high level of credits, sort of as a stopgap measure to slow down payments.

RMN case #**--submitted 11/11/24. On 11/8/24 I purchased a cabinet at Sam's Club using a 10% cash back offer (max $50). Before purchasing I checked eligibility & the category/category id was shown as eligible under both Member's Mark/Member's Mark & Furniture/Furniture. RMN shows it is ineligible. Support was contacted 11/11/24 & as of 11/19 I have received no response or credit even though they stated "Our goal is to get back with you within 24 hours or sooner". The cabinet was delivered 11/18/24 to replace damaged one received 11/13/24.

Totally useless. Use any other cashback site than RetailMeNot. You never actually get any cash back, and in the very rare situation that you do, they don't let you know and charge a monthly fee til it's all gone anyway.

I made a purchase with Nordvpn, where I would be refunded $50 on the amount paid with my subscription, however it seems that my cashback is missing, so I request that Retailmenot resolve the problem and that the reward be updated for redemption.

Updated on 05/12/2024: Well I wrote a previous review about receiving a vague email stating that my account has been supposed due to suspicious activity. Now, when I followed up asking what was the suspicious activity…I was given no reason. They did however provide me with term that only an attorney decipher. So, here I am after years of being a loyal customer I’m treated like this. I can’t understand how I can possibly write to the appeals board explaining an issue that I don’t even know what the issue is. So, I filed a complaint on here 5/6/2024. The company replied 5/7/2024 that they would look into this and reach out to me very soon.

Helpful with Rockauto and admittedly haven’t used it for other stores, I do plan to but coupons for amazon are frustrating because you can't copy and paste the code into the code bar. It just says code provided at checkout but there is none provided for the 20% off. I got 5% off but from amazon itself. Unless they fix this I wouldn’t recommend using this for amazon codes in the future.

I made a purchase through them on Expedia and they promised $50.00 cash back after my purchase was completed and I even got an email confirmation notification from retailmenot.com. It said that they received a confirmation of purchase from Expedia and that I was going to receive the $50.00 after 45 days exactly. Almost 50 days later I tried contacting them asking for my $50 cash back since it's been more than 45 days but now they say it could be 45 days after my flight gets completed which will not happen until next year. I think they are misleading and they lie in plain sight, I don't understand why they won't issue my $50 cash back even when they know flight tickets are not refundable.

After using RMN fairly regularly for a number of years, my account was suddenly suspended with no explanation. When I contacted them I was told it was suspended because they had identified activity in my account that may not follow their terms of use. They then said they couldn’t provide additional details - in other words, we’ve suspended your account but won’t explain why. I can request a review, by answering a series of questions they already have the answers to. Ridiculous.

The support team has solved my issue and returned my cash back.

Issue was resolved. Communication channel was fully aligned.

Sometimes they don't honor the cashback and make up excuses not to give it to you, especially if it's an amount over $3. I had to contact Retailmenot several times just to get the $20 they owed me after I made a purchase months ago. Not worth the hassle.

I made a few Purchases on RetailMeNot, two had a rebate from the RetailMeNot website. One of the purchases was credited to my account. A Nord VPN was marked as suspicious, after months of trying to get info on why they "suspect" my transaction. I asked suspect of what? Same day my account with money already approved was locked and closed. Now I will be on a mission to protect the American consumer against this Scam..

Many years ago, when this site started, it was a great place for coupon codes. For years though, it has been nothing but 1) ads for sales that you don’t need RetailMeNot to access, just go to the website of the store for the same discount and 2) Invalid coupon codes. I think they know it too, since they got rid of any rating system that shows whether a particular coupon code is valid or not. You can’t even warn other people not to bother when you find out a coupon code doesn’t work. This site is a total waste of time.

Every time I try to contact customer service via telephone and leave a message no one ever calls you back. It is extremely unprofessional. I have a lot of issues I would like to address. There are also major issues with cash back offers that are deeply flawed, and that can't be falsely explained away or rationalized by staff.

Browser Extension started to spam me with scams, got so scared that I had a virus I had to take it to a shop. 200 bucks to learn that their browser thing was the cause, and to get it removed. Never trusting these frauds ever again, 9 times out of ten the codes they gave me never worked anyway. Showed McAfee and Norton antivirus ads, along with adult only websites, how DARE they allow such smut.

I gave a review of RetailMeNot weeks ago based on the fact that I had received an email saying I was getting a $30 rebate on a TV that I purchased. Then it never showed up as a pending transaction on their website. They responded telling me to wait until the end of the six week wait period for it to be verified. Today it turned up in my account and was paid to me. I am glad that I got it and it does make me feel better about using their service.

I ordered a computer from Lenovo using a 15% off cash back link from RetailMeNot.com. The next day I received a notice that I had successfully initiated the cashback process and that I would be receiving $150 on a specified date about 6 weeks in the future. Now they’re telling me they are not going to pay me because they are accusing me of breaking their terms of service without any explanation. I know for a fact that I did nothing wrong. This is the first and only time I used their cash back service. I suspect they just don’t want to pay me because this was a larger cash back offer. It’s really frustrating because I made this purchase based on the fact that the cash back promised to me would be honored without RetailMeNot scamming me. Very disappointed. Please don’t count on RetailMeNot, especially if you are relying on any sort of significant cashback. They are a very shady, dishonorable company.

I am a professional shopper for stay at home seniors. I am a senior myself on a fixed income and this is my livelihood. It keeps my bills paid. I used to get all the grocery store ads delivered by the post office in my mailbox on Tuesdays. But approximately 8 to 12 months ago RetailMeNot took over the delivery of the store ads. In all of this time I have received my ads exactly three times. I have to call every single week for my ads so that I can plan out my day and shop for my senior customers. I have already lost one account because of RetailMeNot not delivering the ads.

Very rarely do any of the coupon codes they provide for the restaurants I choose do they ever work. Especially true for Longhorn Steakhouse. Never been able to use a coupon there. Not worth my time to try anymore.

Absolutely deplorable BS scam of a site....How many times does someone have to chase them for cashback that I am owed!!!! One scripted excuse after another with the most inept customer service, I'm looking at you Mark and Nolan!! Avoid these scammers like the plague. They steal the cash back you are entitled to!!!! Thieves!!!

I have saved a good amount of money using the discount codes from ReTailMeNot. I have used the codes in store or online. Plus, I have gotten my cash back rewards on several purchases. I truly recommend this site to anyone who likes to shop, save money and get cash back rewards at certain stores!

I am tired of this company littering. Each month(?) they deliver their papers in red bags all over lawns and sidewalks of my town. Most people don't want them as evidenced by the fact that they remain all over lawns and sidewalks in my town for a good long time. I refuse to do business with anyone that advertises with them. They allegedly have a form to opt out but the first time I filled it out I started getting two papers instead of one. I tried again and nothing happened, I still get two. People delivering physical papers great business model for 1972. I cannot believe that in this day and age any company would litter so blatantly.

Created the first account with them because they had a 10% cashback offer for BestBuy. Followed the instruction step by step and made my eligible purchase in the "TopDeals" section, after I picked up my order a couple days later I got the email from them saying "BestBuy let us know you made a purchase" and it showed the pending cashback balance in my wallet which is good. A few days later when I checked again, I saw my pending become $0.0, went to look at my reward activity and to my surprise, I got marked ineligible now with this message "Ineligible due to suspected violation of Terms. Please contact Customer Care if you believe this was in error."

Turns out the emails were scam/phishing emails and the review was left in error. The company was quick to respond to my review and were courteous and professional.

I made my first purchase through RetailMeNot Wallet for a 10% discount to Best Buy. I made the order through their referral link and all seemed well. Picked up the order and waited a few days. Unfortunately my account never showed pending purchases. I contact Chat and they informed me my account had been suspended?!? It was my first time purchasing through them and opening an account. Their Chat couldn't give me any information on why my account was suspended. They wanted me to email them a bunch of information (Data) to see why it was suspended. Tried to call, but you can only leave a voice mail.

Massively confusing website and process for today's 1 day 20% sale. Absolutely would not recommend this site. Nor can I verify this special one day sale confirmation of purchase and rebate. Avoid this until they work out the kinks.

I unsubscribed, and that seemed to work for a while, however, I recently got a bunch of junk that did not even have an address on it. You guys let your advertisers know you send their message to people who DON"T WANT IT? It just read:

I keep getting in my USPS mailbox flyers from RetailMeNot. Junk, Junk, Junk. I have requested on their site (Link->> https://www.retailmenot.com/everyday/unsubscribe) at least 3 times over the past 4 months to stop receiving their junk. It is not the postal person as the address on the flyer is my address. These people just will not stop! Federal Trade Commission really needs to get involved with this company. This company is just as bad a "RedPlum". Scam, Scam, Scam and no way to get off their darn list. They say it can take up to six weeks to be removed from the mailing list. Hello!! It has been at least 12 weeks since the first time I requested to be removed.

I began to use the cashback site to get cashback on my purchases. I made several purchases with the promise of getting cashback. However they targeted my account as suspicious activity. I have no idea what that means. I made several purchases. I even got emails for every purchase I made as promise cashback in 45 days. Never once was not able to log in. If you want to block me from your site you should not allow me access to sign in. Very shady practices.