Sony PlayStation Reviews

I've been a Sony Playstation user since the 90's. Whoever is in charge of the new policies will cause many customers to look the other way. My account was banned recently over a 19 dollars playstation plus renewal. I don't have access to none of the games I paid 70 to 80 dollars for. The ban happen 1 hour after I purchased a 10 dollar bundle for my kid to play. Sony is crooks. If you are going to ban a player make for 19 dollars then reimburse the player for every game they purchased. The customer service isn't any better as they are impossible to reach. They messege one time to tell you to pay your debt. In order to pay it you must sign in, you can't sign in if the account is banned.

You will own nothing and be happy. Sony wants to take all your money, and give you nothing in return. We've had a lot of problems with Sony in the past, this takes the cake. Never again will we buy anything from Sony. If you do, remember, you won't actually own it, they'll own you.

PlayStation’s customer support experience is extremely frustrating. There seems to be very little meaningful assistance available when you actually have a problem with your account. My account was suspended because of an unpaid balance, which I understand can happen. What I find unacceptable is that PlayStation then restricts access to the account through the website, making it incredibly difficult to resolve the issue in the first place.

Customer service is no help after my account was hacked. After telling them my email account it should be and after telling them multiple times it has been hacked they still refuse to help in any way.

I feel like with as much new products you come out with realizing there’s still older products out there like the ps4, you shouldn’t make it so hard for the kids that can’t get the most newest console to play on their ps4. Not all parents can afford much but still want to get things like this for their kids. You make it so you cannot get past the initializing screen without a dual shock controller which are hard to find now and EXPENSIVE.

I don't play my PS much, but this has me posting. I am absolutely disgusted by Sony’s decision to charge customers $100 for a game and then turn around and tell us that we don’t actually own what we paid for—we only have a license to use it. That is an outrageous way to treat hardworking customers who spend their hard-earned money on your products. If I pay full retail price for something, I should have reasonable control over that purchase instead of having a corporation retain the power to decide whether I can continue using it. Sony should be ashamed of pushing consumers further and further toward digital purchases while simultaneously taking away the sense of ownership that came with buying a game. You are not building trust with your customers—you are destroying it.

The PS5 is a POS system. The HDMI ports wear out & it cost over $150 dollars just to fix it. Without the HDMI, it's just a waste of space & $500 dollars. They need to bring back the AV inputs too, just in case the HDMI port goes out! Just a terribly put together system. I'm going to switch over to Microsoft. The Xbox is way better.

Please let me save you thousands of dollars, your time and aggravation. Do not buy a PlayStation. I've owned over 30 controllers that cost up to 120 dollars each. These have been Sony and other brands. ALL have developed bugs and glitches with no other way to fix them than replace them out of your pocket. Clearly Sony could have fixed this over the last 10 years (PS4 and PS5), but it makes them a lot of money to not. Trust me or wish you had later. It's your choice.

I purchased the Lego Skywalker Saga sometime ago and decided to remove the game to make room for more. I figured it would stay in my library. My young cousin is over and I decided to re-download the game and they are acting like I have never owned it at all. So much for owning digital.

I’m extremely disappointed with Sony’s customer service and the way they handled what should have been a simple situation. I purchased a $250 PlayStation Portal specifically so my son could play Grounded 2 with the rest of us, because his PS4 doesn’t support the game. To make that happen, I had to purchase a separate subscription and, because of how we were trying to set everything up, purchase another copy of the game. After spending all this money and trying to get everything configured, we discovered that my son’s child account cannot stream games the way we needed it to. That completely defeated the purpose of the Portal, subscription, and additional game purchase.

Sony support is horrible specifically with debt bans. I've called. I've talked. I've paid. 4 days and still counting locked out of my account.

PS4 sounds like a helicopter starting up but I never had problems like I have experienced with the PS5, always felt like a loyal member throughout the years when I switched from Xbox 360 to Sony but after experiencing their non-existent customer service and digital downloads that absolutely do not work and crash the system.... I have been trying over a year to play HELLDIVERS and after this fiasco I will be going back to xbox for the next consoles. Sony lost a loyal customer and they can choke on a dick.

Customer care is bad, doesn’t know to help people. Got locked out and they won’t unlock my account. They won’t refund me my subscription also. Terrible service.

Cancel my PlayStation 5 membership due to taken away the disk drive. I'll be switching over to Xbox.

Did not help me whatsoever. I understand they have strict refund policies but if the games faulty, the policy allows for it even if you streamed it. I explained that to them. The game kept crashing. They refused to give me a refund. I asked why and they could not give me an answer. They repeatedly said "A refund is not possible for this transaction". I asked why again. He repeated the same answer before saying "if you have no more questions, I'll be ending this call.'

Horrible experience letting everyone know you’re better off going to PC. That’s what I’m doing. That’s all I’m gonna say. If you smart you gonna do the same.

PlayStation has zero care for their customers, they have thee worst customer service staff I've come across, they have absolutely no desire to help you out or even seem concern to even try, when you ask for a complaint department or to speak to a supervisor they just hang up on you.

My son received a PS5 for his birthday. I could not log him in do to my phone number being changed. I got through to a representative and they directed me to go online and wait for a live person to be able to access the account. Why do I have to type with a bot and I have a person on the phone? This is crazy. You take the money for the game and refer me to AI. The chat kept re routing me. All my son wants to do is play his game. This is crazy.

Horrible business practices by corporate. Stop killing games. I for one will be spending money somewhere else.

Canceled my PlayStation Plus and will no longer buy your stuff. Your decision to go digital only is a mistake and I will have no part in it. Also your customer service is garbage. Try to talk online and all you get is an AI chatbot that can't help you with anything. If you call good luck. You'll be waiting on hold for 2 hours or more waiting for someone to answer. Trying to get a refund is a hassle if you're even able to. Sony just like any other corporations are all greedy and only care about profits before their customers.

Sony has always been a money-grubbing company. This is nothing new. The only digital era they are trying to bring about... it's a bad thing for them to do to us. They have already started to delete your digital movies that you purchased. Digital purchases don't belong to you people. And that's what Sony wants.

Used to be my childhood. Sucks now. Steals your digital purchases, is stopping the usage of physical discs, charges a exorbitant amount for games. Sony might as well bend me over and ran me dry.

I was a victim of PlayStation being hacked; my account was compromised on their end. When I reported this, they "Permanently Suspended" my account, and I lost all my games. After two days of trying to resolve the issue. The only response I could get was that, "Due to the security protocols, we can't help you." Won't was more like it. I was a customer of Sony Interactive Entertainment since the '90s. Keyword: 'was'.

I haven't had tech issues the PS4; it worked great. I played GTA Online, and it was great for a long time. Then I was required to do the two step sign which I never added. I put in my email and password, then they wanted me to put in the code they text to me. Only problem is it was under an old phone number. The only way you can change it is logging in to the network. I went to the app horribly unhelpful. There is no way around getting a phone text. You need it to get a pass key or recover your account.

HORRIBLE customer support! My PlayStation plus subscription auto renewed yesterday and as soon as I noticed it, I called to cancel and get a refund. I was told that there is NO way to get a refund and that I have to pay for the subscription for the next year at $169! They told me that there were NO exceptions even though I'm within my 14 day period after purchase. I even asked to speak to a Supervisor and was told, "NO!"

As a Destiny 2 player. I do not feel like Sony cares at all about the huge amount of gamers who mostly only play Destiny 2. I find it very disappointing that Sony is about to let Bungie completely collapse. Unless we all start playing Marathon. Destiny is by far the best first person RPG ever made if not the only First person RPG ever made. Over 30 million players worldwide. Why do you hate your gamers Sony??...

Sony allows hackers to call and steal your account over riding all security protocols like passkeys and 2FA. With a push towards digital games I now have a PS pro that is useless and a portal that is now a paper weight because my account was stolen. A paid service with such expensive components should not see this. Support lines say they are closed well into operating hours. Chat bots do not work.

Bad customer service, only a chatbot and they will not escalate to a supervisor when you request. Sony steals people money with their policies and when you ask them to refund something on day 0, they refuse. This is illegal and shady, and no other business in America is still doing this because of the huge lawsuits involved when holding money that was improperly obtained or held.

Completely useless customer support. Managed to get all of my card numbers all of which have been closed as it’s an old bank with Monzo. Managed to contact an old bank to provide information for PlayStation which all ended up being useless. Monzo had been a massive help in this case but yet again as PlayStation are renowned for useless. My brother managed to get back into his old account but I’ve wasted hundreds of pounds and time over the years for absolutely nothing. They don’t care in the slightest. I don’t get how a passport or any form of ID can’t help in the slightest. Been a lifelong PlayStation fan but this has seriously put me in a bad mood. Doesn’t let me give 0 stars so they are lucky they get 1.

I am starting a BOYCOTT SONY Movement. They have the Worst Customer Service ever. Sony makes Comcast look like the most competent customer service in history. My wife's account has been hacked for the 3rd time this year. I CHALLENGE anyone to ATTEMPT to CALL SONY CUSTOMER SERVICE and GET a PERSON. They ask what the phone call is for, then say, "Go online to fix". Which of course, you can't. So you end up trying all the options until you get one that has a person answer after a long time on hold.

I’m not just writing this review because I’ve been an Xbox user for 15 years. I recently switched the PlayStation, enjoyed it for a month or two and then it started acting, weird color, wise screen size wise I called in to try and see what was happening. I have to ship my PlayStation five for repairs after just a couple months of use. Their customer service reps over the phone are completely unknowing of their job. They are unwilling to give any kind of reimbursement or refund for PlayStation network or the device itself. I never had any of these issues with Xbox and 15 years. I got a PlayStation to play online with my brothers since we all live in different states, and they swear by it. I knew they were the runts of the litter. I do not recommend a PlayStation for anybody who enjoys gaming. I don’t know how many times PlayStation has interrupted my game and shut off. Now I’m out over $1000 in games console and controllers. Sony get your shit together!

I got wrongfully banned and they don’t wanna do anything about it. I’m going to get a refund and complete the part ways because company. I hope everyone else did the same.

Sony PS customer service has become an absolute joke. They have turned everything over to ai chat boxes that are unable to anything at all. Apparently all employees have been laid off because no matter what time or how often I try to connect I am told that I am outside of business hours despite their listed hours. 3 day and counting. Sony logged an account out for a new user agreement and now we are completely locked out of the account and unable to receive the requested reset emails. I have tried chat box and phone for days and nothing at all. There is absolutely no help to be had. We have basically lost an account with thousands worth of content with no way to recover or be reimbursed. Sony Playstation has become one of the worst companies for customer service choosing to hide behind Ai loops.. If I could give less than 1 star I would.

So you're rolling out the age verification. None of the options work, keeps saying ''⚠ The connection to the server timed out.'' in red letters. I contact your customer service, they ask me every single question there is, suggesting my internet or devices are faulty. I have smart devices everywhere up and down the house, all running perfectly with zero issues, but you suggest it's a me problem. I get your email saying ''it's now fixed'' - so you admit it's not a me problem. I give it another dozen tries on every other age verification option: ''⚠The connection to the server timed out.'' In red letters. I contact you again, bot makes me run in circles for 1 hour, asking me to click on irrelevant matters to explain the problem. I keep copy-pasting PlayStation Support Case **'' about 200 times before it decides to put a human on the chat.

No help from customer service whatsoever about warning email which I received completely wrongful. Seems like chatting with a bot, not human, as you'll receive the same chat and questions multiple times by "different agents."

My ps5 wouldn't play ps5 games, only ps4. I called a bunch of times with no help. My final call the representative listened and instead of ignoring me, saw my issue and extended the help I needed. I just received my ps5 back yesterday fixed and I can finally play my games. I wanted to thank her for helping me and going beyond to keep a PlayStation customer.

Horrible customer service, you're telling me they're a multi million dollar company and can't stay open 24 hours to help their buyers. I'm selling my Ps5. By far the worst dog shit company there is.

Probably the worst company support ever. Wouldn't even try to recover my account that has games worth a lot money, when I confronted them they said to create a new account and "have a good day." Also response times made me want to throw my phone at the screen. Never buy again. Would not recommend.

I recently purchased Crimson Desert on PS5, and my experience has been extremely disappointing. The game was not advertised as having the level of performance issues and bugs that I encountered. From the moment I started playing, the controls felt clunky and unresponsive, and the movement mechanics were frustrating and inconsistent. On top of that, there are frequent bugs and noticeable performance problems that make the game feel unfinished and far below expectations.

PlayStation (Sony) told me that they could not help me with a fraudulent charge when I got hacked. Told me to go to my credit card company to get a reimbursement. Once I got reimbursed, PlayStation blocked my account and all my paid content due to account Chargeback and now want me to pay them back. This is why they want to take away physical CD games. They can lock you out of the content you paid for and refuse to help you. I will never buy playstation again. Dishonest, fraudulent, horrible company. I hope someone who cares enough and has a big enough following reads enough of these to get people to wake up and Boycott Sony.