Sony PlayStation Reviews

I recently purchased Crimson Desert on PS5, and my experience has been extremely disappointing. The game was not advertised as having the level of performance issues and bugs that I encountered. From the moment I started playing, the controls felt clunky and unresponsive, and the movement mechanics were frustrating and inconsistent. On top of that, there are frequent bugs and noticeable performance problems that make the game feel unfinished and far below expectations.

PlayStation (Sony) told me that they could not help me with a fraudulent charge when I got hacked. Told me to go to my credit card company to get a reimbursement. Once I got reimbursed, PlayStation blocked my account and all my paid content due to account Chargeback and now want me to pay them back. This is why they want to take away physical CD games. They can lock you out of the content you paid for and refuse to help you. I will never buy playstation again. Dishonest, fraudulent, horrible company. I hope someone who cares enough and has a big enough following reads enough of these to get people to wake up and Boycott Sony.

Bad every way possible. Got hacked. All my stuff stolen. Didn’t do nothing about it. Never trust or get PlayStation again. They just steal your money and leave you hanging. I wish I never bought any systems from them esp the 5. If y’all can give me a refund on PS5 and games and all my PS4 games I lost that will be amazing and I’ll never get a PS again.

Updated on 04/13/2026: I changed my gamer's name on my PS5. They made me pay for it four times. Then you didn't credit me back any of the money and my name is still the same. Then if they give me some bull crap thing that now you got to talk to somebody else it's just having a system sucks really bad. I never had this problem when I had the Xbox 360 but the PS games sucks. I do not recommend it to anyone. They ask too much money to do anything. They do too many downloads. You downloading everything every time you go get on it. You have to download something. It just it's horrible.

If you enjoy long wait times and getting hung up on then you would enjoy calling PlayStation Sony support. Absolutely ridiculous that I cannot even speak to someone who wants to help customers. I did not raise my voice once, was super calm and sweet and the three times I called after hold times of 20+ minutes I was hung up on as soon as I told them the issue. I will NEVER buy another PlayStation again. EVER.

Dealing with Sony is truly a horrible experience. Has been forever. My recent experience occurred yesterday as I was scanning my bank account. My subscription expired Dec. 25' and I am not on auto renew. Sony charged me for Jan and Feb 26. You can only chat with them online. No way to submit supporting documentation of the charges. They want the emails confirming purchases (ya didn't send one, imagine that). I return. I have to declare fraud with my bank, cancel my card, and am never able to purchase through Sony with my bank again. Makes me wonder how many people they do this to over and over again. Nice stream of revenue for them I imagine.

I will no longer be purchasing the monthly extra PlayStation Plus. What you are doing is stealing, and a scam. You put an title in the extra catalog for several months. My son bought many packs for said title. Now he can't play said title and what suppose to eat the money!? I don't think so. The only games that remain in the "extra" catalog are old outdated, under performing games. If you want to pay monthly fees for old out dated games that's on you. This is why Japan kicking USA ass undisclosed funds. What scanners and crooks you have turned out to be.

I downloaded a game and paid. It said I needed a patch, downloaded and paid again. The game won't play without a subscription apparently. After paying 2x, they won't refund the $60 I 'downloaded'. Now I have $60 worth of meaningless code.

PlayStation refuses to recover my hacked account. They won’t tell me why they are letting the hackers have my account. I have been through dozens of customer service reps.

If I could give them a 0 I would. Worst company out there. Told me I couldn’t get my money back after a game was downloaded on my account without my permission and then accused me of not paying attention to who was using my console. Then proceeded to say I couldn’t get a refunded even though the transaction was unlawful. Then because my bank deemed the transaction as fraudulent I got my money back and PS put my account on suspension. Now in order for me to get my account back I have to buy a voucher which is more money than what is owed!! They are greedy and scamming people!!

They will not give you a refund no matter what. The game literally has more bugs than section 8 housing and they will look you dead in the eye and ask for you to delete your PlayStation software and redownload the entire thing. Juice.

We purchased a second PS5 so that two people in our household could play ARC Raiders at the same time. We already pay for PlayStation Plus; however, when attempting to download the game on the second console, it would not load unless we subscribed to an additional PS Plus account. While we understand this may be policy, it was not clearly communicated or expected. As a result, we returned the PS5 and instead purchased the game on Steam, where no additional subscription is required.

I bought a game since a sale just started so I figured it wasn't going to go on sale, so I bought it full price. Went on a couple hours later after all other games listed for no reason. I contacted support and just asked for the difference in credit. They sent me the return policy (that didn't cover this issue) and said they can't issue a refund. I said I wasn't asking for a refund. They said "I'm afraid I'll have to close this question." That's like hanging up the phone on me. I've given them a lot of money, so I had some choice words for them.

My PlayStation account was suspended over a Crunchyroll charge I did not want, did not authorize, and did not use. Someone else used my console and started a free trial under a different email. As soon as I saw the charge, I canceled immediately and followed Sony’s refund instructions. The service was never used. Despite this, Sony suspended my account and is now demanding repayment to restore access. They refuse to accept the exact amount and instead force me to buy a $25 gift card—more than the original charge—to unlock my account. They are effectively holding years of purchased games, trophies, and account history hostage unless I overpay for something I canceled right away. This is an extremely unfair and frustrating experience. Be very cautious—there is no reasonable dispute or refund process.

I want people to know that this is a very high price to pay for the worst service I've ever seen before. I've been around too. They have the computer to take away your wins or scores. I've watched it a thousand times. I don't have a reason to lie to you. Just wanted you to know what you're getting into before you spend thousands of dollars on Sony Playstation and the service is rude and will not help you in the manner that they should, the price, they should come to your house and cook your dinner and paint the whole house inside and out. You think I'm kidding? Go ahead and make your mistake.

So I contacted Sony PlayStation because my PlayStation, which I have had a little over a year and was told that according to the PlayStation app, they will not repair or service my product so when I called, they stated that that’s not true about according to their app, that’s what it says. Then on top of that, they stated they can service it, but you have to pay shipping both ways on top of cost of repair so here’s is where the problem lies.

Got my account suspended for literally no reason, woke up and got on just to see I was suspended.. Called playstation support only for them to say there’s nothing they can do, what a joke. Unreal imo.

PlayStation was not like how it was before. There's so many rules and regulations. A lot of hackers and scammers that the company needs to address. I've recently left playstation and went to Nintendo's Switch. The best thing I could have ever done. Since I've been with playstation and had a ps5 my account has been blocked 6 times and now. It's permanently suspended for something that I did not do. I can't control what people do when I'm not around had to make another account. And that got blocked and suspended PlayStation caused too d*** much for bs like this to be going on. I will never again get any type of PlayStation product. Spent over six hundred dollars in games. It's ridiculous to be permanently suspended.

I can see why the majority of the reviews are 1 star. Their customer service is appalling and they refuse to help in genuine cases where real customers need help. Such a shame that a corporation making that much money can't handle their customers and outsource them agents who can't and refuse to help. We make 3 purchases. One was on accident. They are refusing to refund that purchase. For what reason? To make an additional 6 bucks? Very disappointed in this company.

I recently bought nba2k26 and bought all the bells and whistles that comes with it. The game was 99.99 and the Vc was 99.99. Fast forward 2 weeks and I look at my bank account and it looks like they charged me twice for the game so I call my bank to report that maybe I’ve been charged twice. It looks like a duplicate. A week later my account gets suspended and I see the mistake which is my fault so I pay for the charge back and my account is still suspended even though I followed their policy and I’ve already been put to the side and hung up on when I say it’s gotta be a faster way to recover an account, it’s already been 2 business days and it’s Friday and I’m in danger of not being able to play the games I paid for till next Tuesday.

Call twice to speak to customer service. Both times they hanged up this happened after business hours. So maybe that's why they do it because all the bosses are not there. They should be fired barely could understand English, they like to talk over you. And did not resolve my situation very unprofessional. My taking is mostly due because it's after hours. I called around 9pm so they figured they could just hang up on customers because nobody is watching. They should monitor and record these calls after hours. So the big managers and bosses know what's going on at the job when they are home. I'm sure if they find out a lot of stuff, it will flip the head

The assistant that's supposed to help won't give you answers to the right question, and require you to pay 50$ upfront just for talking to them, it's straight robbery, same as PlayStation for having the ability to lock you out of your games you paid for and have a say when you defend yourself from cyber attacks by banning you instead of the aggressor. If I knew how to sue both companies properly I definitely would sue PlayStation.

I’ve been a loyal PlayStation user since 2013, and I’ve never once asked for a refund until now. I recently purchased Flight Sim 25, launched it for less than a minute, and immediately realized it wasn’t what I expected. Despite explaining the situation politely and providing all the details, I was denied a refund simply because the game had been “downloaded.” It’s ridiculous that a company I’ve supported for over a decade can’t make a single exception for a loyal customer who made a one-time mistake. Other platforms, like Steam or Xbox, at least offer a short playtime refund option — PlayStation should too. This experience honestly makes me reconsider continuing with PlayStation in the future. Customer loyalty should mean something, but right now, it feels like Sony doesn’t care at all.

I think Sony’s PlayStation Plus auto renew policy is absolutely unacceptable. They automatically charge your credit card for another full year without clearly asking for your consent, and they make it confusing to find or cancel the renewal option. I believe this kind of practice should be illegal and it feels completely unethical and borderline unconstitutional.

If I could give 0 stars I would. I guess I’ll accept giving 1 since the 9th rep finally was able to fix the issue that they caused in less than 5 minutes compared to the other reps who refused to assist. PlayStation’s customer service was honestly the worst experience I’ve ever had. It’s nearly impossible to reach someone who can actually help, and when you finally do, they’re often rude, unhelpful, and show zero understanding of your issue. The lack of availability, empathy, and accountability is shocking for such a big company. After seeing countless other people share the same frustrations, it’s clear this isn’t just bad luck, it’s a pattern. PlayStation seriously needs to fix how they treat their customers.

Getting suspended while the real toxicity player gets away with their bad behavior is beyond ridiculous. This isn’t the first time I’ve been messaged by someone saying awful things, I defended myself and then the next day I am banned? Make that make sense. This company is a joke and has no real resources to communicate with agents. I am selling my PS5 and will no longer give them my money.

Purchased a gift card for them through Amazon! They sent me a code that says it’s already been redeemed! AMAZON said they can’t do any refunds because it was a nonrefundable transaction! I was told that they would reach out to Sony and Sony would reach out to me! I was never contacted by Sony! So I reached out to them! They basically told me to go ** myself because there’s nothing they can do! So my son is out of $100 gift card! When I asked to speak to a manager, she refused to help me! So I asked to speak with her manager and she told me that won’t happen! She told me that she is the highest! When I told her, I know she has somebody higher than her she proceeded to hang up on me!

I reported someone who was harassing me, but I was the one that got a warning. When I contacted customer service to inquire why. They said it was because I defended myself but could not provide when or where I did. They then proceeded to gaslight me. If my account gets suspended for any reason after this ignorant redundant warning, I will make sure PlayStation and Sony does not get any business from the black community.

I have always been a Sony girl, owned every PlayStation and only owned an Xbox 360 that I barely played. I've always loved Sony's options of games, however I can no longer support a company who is so consistently horrid to their customers and has hands in unethical practices. Aside from how many times Sony has been hacked (it's probably more than Target or the American healthcare has been.), they consistently refuse to help their clients who have been hacked. Often shutting down people's consoles to where they can't even play. Honestly, why do we accept this? They make a system and release it while it's still buggy junk, using us as free testers. The controller's input functions when you don't even touch the controller (anyone NOT have stick drift?) Sony has gotten so bad that I don't even talk about video games anymore.

Switching to PlayStation from Xbox is the biggest mistake of my life. I got the PS5 and all this piece of crap does is overheat. Nobody told me I have to take this piece of shit apart every month to deep clean it. It's very difficult to take it apart having to deal with 20 screws and the locks that won't come undone. For a company that makes millions their product is awful. They put no effort into it. I'm switching back to Xbox and not looking back. PS don't waste your money on playstation. It's worse than an Indian scam. What a waste of 500$ I wish I could get back