PayPal Reviews

This claim was then escalated and Pay Pal settled in favor of the buyer. The resolution was a refund plus shipping costs totaling $50.29. Needless to say, I am very upset about this because this was an unjust decision granted by the Pay Pal Resolution team. Now my Pay Pal account now reads a negative $50.29 erroneously. I refuse to pay because the decision was not justified. This resolution is unjust for the following reasons.

1) Pay Pals User Agreement (section 13.3) states that the initiation of a dispute must be within 45 days of the relevant payment. The said time frame was exceeded in my case. The transaction was made January 10, 2008 and the complaint was made on March 10, 2008; clearly not within 45 days.

2) The amount refunded should have never been in the amount of the item plus shipping since the seller paid the shipping costs.

3) This makes no sense to me because I have confirmation from the United States Postal Service that this item was in fact mailed. The Pay Pal representative on the phone said I needed to get a tracking number from U.S.P.S. when shipping items. Informed her that the confirmation number indicates that I infact mailed the item. Additionally, I am not sure why confirmation is not good enough proof that I mailed the product in good faith.

I provided evidence that the item was mailed to the buyers address provided. The buyer stated the item should be sent to Miami, FL 33033. This varies from the address on Ebay which reads Fort Lauderdale. However, the buyer purposely used another address as stated above. Apparently, this address was no good because it was returned to my address. I informed the buyer I can reship but the buyer refused and requested a refund.

Pay Pals bizarre resolution procedures and practices need to be researched by the proper authorities. I refuse to sit back and let such a horrid company like Pay Pal take advantage of me by violating your own contract. They now have a company called I.C. System calling and sending letters saying I owe $50.29. I refuse to pay any amount of money to Pay Pal on this issue. Clearly, I am not at fault. This claim should have been in my favor. I would like someone to contact me as soon as possible and let me know how this situation will be resolved.

Paypal's email states that this has left my paypal account $75 in the negative and they intend to debit my personal checking account to retrieve the funds. I wrote them and expressly stated that they are NOT authorized to do so. Their email stated that if they could not retrieve the funds, they will send me to collections and damage my credit.

$90+ loss (including funds taken out of account and given to buyer, cost of shipping and all fees associated, plus loss of functional item).

On May 14th, 2008, I sold (via ebay) a notebook for 2,720.00. The buyer that won the listing provided an "unconfirmed address" so I decided to hold of on the shipment of the goods.

After, receiving payment, Paypal imposed a hold on the funds pending a payment review and investigation of the buyer. I received an email from Paypal saying that the funds were release and that the review was finished. I then proceeded to ship the goods as paypal had confirmed that the funds were legitimate. 2 weeks later, Paypal Debited my Paypal Account alleging that the buyer was fraudulent even after they held the funds for investigation and releasing them saying that the transaction was reviewed and it was legitimate. 2 weeks later they reversed the transaction. Called paypal and pretty much said that they made a mistake, that the funds were fraudulent. I advised them that I had overwhelming evidence (via emails from buyer) proving that the buyer actually received the items and that she knew about the transaction. They replied that the investigation was over that their desicion was final. The amount is for 2,720.00.

Thank you for your assistance in this matter.

I received an email from Paypal yesterday stating that they found insufficient evidence to support my claim and denied it. So, even though they know someone used my Paypal information and credit card fraudulently, they are refusing to credit my account. My question is, how can a business as large as Paypal have a system without any safeguards or flags to tell them or a customer when a credit card on file is used to set up another Paypal account? And, when it is discovered, to refuse to go after the person who used it??

I've had to cancel my credit card and checking accounts. I've disputed the charges through my credit card company and will let Paypal and the vendor duke it out.

After a couple of weeks, of hearing nothing from him, I asked him if he received it. He said that his crummy pc had crashed each time he tried to register with PAYPAL, and so he hadn't gotten the money. After a couple more weeks, and attempts on his part, he decided that he didn't need it anymore. BUT PAYPAL would NOT refund MY MONEY to me!

How the hell can they just keep my $50.00 ? And worse, how much money in total, do they keep in a year, that is not theirs???

When I finished writing my response and submitted it to their website, I noticed that they ask for 30 days to settle any disputes. So I gave them some time to review the case. By May 18th, I had not recieved any reply regarding this dispute so I called in to their service center. I asked them what is holding up the process, and why was this flagged. They would not tell me why this transaction was flagged and only replied that they "have reason to believe this is a fraudulent transaction." They also told me that my client should have recieved an email from them and he should contact them(PayPal) to submit his explanation of the transaction. After getting off the phone, I emailed my client Glenn and instructed him to reply to the email PayPal sent him.

May 19th, less than 24 hours from the time I spoke to their customer service, PayPal decided that the "best action" was to permanently reverse the transaction. This left a real negative balance on my PayPal account in the amount of -$174.78 (this amount is less because a different client of mine had sent a payment of $270 minus PayPal fees to this account). After this had happened, I recieved an email back from Glenn that said that PayPal had never sent him an email regarding this situation.

I contacted PayPal's customer service again over the phone. Their representative told me that the full amount of $450 had been refunded to Glenn's bank account and that he should see it show up in his records within the next 3-4 days. The representative also said that I should contact my client and have him resend the money when it shows back up. And he instructed me that Glenn should send an email to their resolution center as soon as he sends the payment letting them know that the last payment was flagged and he is authorizing this payment.

I sent a few emails to my client Glenn to try what the representative had instructed me to do. Whether true or not, Glenn claims that he has not seen the refund show up in his account and refuses to make the payment again. May 29th, I recieved an automated phone call from PayPal letting me know that I should contact PayPal immediately. I called the number that the automated message provided and discovered that it was PayPal's collections department. They wanted me to either set a date that I will resolve the negative balance of $174.78 or else they will submit it to a collections agency. I told them that this issue would be resolved by June 6th and the representative agreed and made a note of it on my file.

As a result of PayPal's irresponsible actions, I have suffered from multiple damages including: 1. The loss of $450 and my product. My client already has his product, and PayPal gave him his money back also! I am left with no money and no product either from this transaction! 2. The negative balance held up a payment of $270 sent to me which was needed to pay rent for a recording studio that I am operating. I had to take the money out of my own pockets to cover the expenses while this issue is being handled. I still do not have access to my $270. 3. Now PayPal is attacking my credit score by threatening to submit this negative balance of 174.78 to a collections agency. I have a very good credit score, and this would be detrimental to my good credit.

4. Because of the situation, I am facing a possible loss of a big client. Glenn recently won [contest] as a singer and is in negotiations with a major record label. This could mean a lot of money coming my way if one of my productions is used for comercial release, but this may not happen now because this dispute has left my client upset and dissatisfied. 5. I have lost literally hours on the phone and on email talking to PayPal and Glenn in an attempt to resolve this situation. As of right now, my efforts have been futile.

I explained to the manager the sequence of events on the website..."What you are saying can not be" "I am a software programmer, and I am telling you what occurred when I tried to use your site." "Sir, if that were the case, we would have had other reports from other users." "Perhaps each time that is the case, the Paypal representatives say it can not be the case because there are no reports from other users, and refuse to take the report." "Sir, our site exists as a service to the public. You are free to use it if you choose, or not to." "This experience will certainly influence my decision next time I am choosing how to pay for an online transaction. Obviously, I am dissatisfied."

"Well sir, that is your choice." "Under these circumstances, a well-trained representative would at least feign a little empathy with the customer. I am also frustrated about the tone you have taken with me during this call." "Well sir, that is also your choice. There is nothing I can do for you."

I have lost my $425 and the shipping costs to send it back with signature confirmation. I never received the as advertised 16gb iPhone.

i called the and ordered them to stop and to refund my account and they have refused. they sent me a email confirmimg the transaction was cancelled and yet they still took my money even after they said it would be 3 to 5 days thay took it out in 1. they also said they would hold my money for 3 to 4 days in my paypal account and then i would have to contact them and get my money back email and no phone call.once the transaction was cancelled that had no right to take any money out since they are the ones that emailed me and said it was cancelled. i want them to put my money back in my checking and i want them to stop and take money when it has been cancelled

they have made a mess out of my checking account and i am afraid they will try and freee my account and my other checks wont get paid

I called paypal and they advised me that because my old account was a VERIFIED account it superceeded the new PRIMARY account. I asked how I was supposed to know this. I listed a new PRIMARY account, what does primary mean if not first. I also DELETED my old account. I asked how it still went to that account. He advised me that I deleted the CARD for that account only not the whole account, the BANK ACCOUNT is still active. I explained my frustration with an obviously flawed and misleading system. I was smoothly rebuffed, being told how it was my fault. Having had enough I told him (the manager) where to go. Needless to say I will never use Paypal again, and further more I will urge others to do the same. Who would want to get mixed up with a company that conducts business in this manner anyway.

Lost $150 in overdraft. Lost confidence in online buying.

This causes embarassment when I think & know I have money in my Paypal account & it just disappears. I believe it is blue collar theft & can be proven. Unfortunately Paypal has no actual address.

My mortgage is past due, I have people who have gotten product but cannot pay me, I have no money for groceries or anything. I have people who are still waiting for product but I cannot buy it.

Today I found that I have an overdraft fee on my checking account because Paypal attempted to take the $6.59 from there even though I specified not to! I am now stuck paying an overdraft fee and a $6.59 item is costing me $41.95. What I bought was not worth anywhere near this amount.

So then I called them to ask how I could have this charge when there is no account activity. I was told that this charge was a 1 time charge, made by someone who did not log in to PayPal. Instead, they provided a name, credit card #, security code - all of which were mine - and an email address which was NOT mine. Clearly, someone had my card info and used it fraudulently. I have cancelled that card.

What REALLY puzzles me is why PayPal would PERMIT such an unverified transaction! It is clear that they only served as a way to charge an unknown credit card, because if they had associated that card with my account they would have noticed that the email address was not correct. AmEx doesn't notice anything wrong, since I actually have a PayPal account and they have seen charges from PayPal at some time in the past. In short, a single use charge uses paypal as an easy way to commit fraud without raising suspicion from the credit card issuer. This mechanism that aids and abets credit card fraud should be discontinued!

AmEx says the disputed charge, for just over $200, will be investigated and they will let me know what they found in 6 to 8 weeks. The person I spoke to at PayPal was helpful, and seemed familiar with this kind of complaint. Assuming that the charge is reversed, the major inconvenience is having to cancel my card, and change the card number in every place that has it memorized.

Paypal notifies the fraudulent buyer. I don't know if my identity is now subject to theft or not. They have transferred the matter to Paypal UK. For all I know my name and paypal account could be spoofed in the UK and other parts of Europe

I have had to cancel my bank card, order another one and wait for the card to arrive. I have lost my good standing with ebay. I have lost the item I was trying to purchase. Paypal's lack of security is directly responsible for this.

$75.90 which is the item price with shipping that was refunded to the buyer.

After looking into the matter I was informed that the missing money was taken in fees for transfers made by me within my account. I requested to speak with a supervisor and proceeded to explain the there were no fees, charges debits or withdrawals indicated on my statement for any services rendered. I also stated that there have never appeared to be any charges for transfers in the past. I was informed that, although transfers are charged at 2.5 percent rate by policy, they are not included in the statement even though there is a fee column expressly made for that purpose which is left empty. No reason was given to explain why the fee column remains empty after the transaction has been logged. I requested that the fees charged be refunded as a courtesy due to fact that there were no fees expressed for the transactions incurred through PayPal. Simply stated, PayPal refused to refund any fees.

As I know, when a transaction occurs in an account it is reflected on the statement to include all fees and amounts in total and explicitly expressed visually; it is never hidden in a bank statement. As a consequence of not seeing nor knowing what had transpired on my account, and due to a lack of information which had been withheld by PayPal, not only did I make the mistake of transferring money but also made the same mistake twice in a row. This is all due to a lack of information, incorrect and incomplete accounting on my statement.

I have lost about $1200 using PayPal as my bank.

I cannot use my own $122.90 to pay for something else and have to wait until the refund is completed. The money has left my bank account on 03/07 and is not available for me.

Meanwhile I had to put another claim into Pay Pal. This purchase was covered by the buyer protection insurance. They denied the claim, continuing to charge me $187.50 for a bogus $40 product. There should be some way to protect oneself against PayPal trying to make bucks. It's after-the-fact, but I will not purchase on Ebay and pay with PayPal ever again.

$187 charge on PayPal plus $200 additional charge at Walmart for a replacement.

I am now left with an item in which I now have to pay for additional parts for, or maybe even have to purchased a new unit on top of losing the money that I spend already.

However, they keep making my personal account my business account, and then they keep changing my information on it and limiting my account. Three years ago it was finally fixed; then a month later they limited it again. I have been trying to get my account unlimited for 3 years now. I am losing many sales by them doing this to me.

This has absolutely hindered my business as I am unable to access my money immediately or make reservations. Cost me hundreds of dollars in time and money.

I have not been able to reconcile my Credit Union account for the $650, and bills are going unpaid until I can get it back from them. I plan to cancel my account if and when I get my money.

I was forced to pay for shipping out of my personal money. Furthermore, I spent a lot of time arguing with customers that were sent emails stating that I was not allowed to receive money. NOT TO MENTION that I was forced to pay the ebay fees for items that I was not able to collect funds on.

They are trying to take this money out of my checking account. I don't owe them any money and I don't know what they are talking about. I want to sue them

I am having a nervous breakdown

I lost $3200 and of course fear that my ID might be misused. By the way, after posting so much relevant articles about ID theft, it is somehow strange to ask for ID information to be stored in your servers.

For now it appears I have been defrauded of $1700 from this seller.

The sneakers were fake! Italian Gucci sneakers with Chinese writing all over the box and and on the inside of the sneakers.

Lost $1300.00 in goods and $117.00 in shipping fees.

In addition to economic harm from the lost price of the items and shipping, I lost time in dealing with the fraudulent merchants as well as with Paypal itself, as well as extensive aggravation in trying to obtain justice in fulfillment of my legal rights. I would like to sue for all possible damages including punitive damages for this scandalous mass-fraud which Paypal is perpetrating willfully upon the unwitting global public.

I cannot make any Ebay transactions, cannot sell or purchase and cannot close my account or disassociate my Ebay account from my Paypal because it has to be done through Paypal. I cannot even close the account. This situation has caused a great deal of mental stress and frustration.

They said they sent an email, which I to this day have never gotten nor the next two they said they sent. I have since talked to them four times on the phone and gotten very tight lipped poor customer service. Four different stories about what is going on. The third time I called I finally found out that it was not the customer that filed a complaint or even was trying to reverse charges, IT WAS PAYPALS DOING all by themselves.

They decided thirty days later that the transaction 'did not look right to them'. Mind you that I have had over seven years of selling and buying using paypal even prior to their being bought by ebay and never had a problem. I have sold the same type of merchandise the whole time and for amounts up to 1000.00 so this sale was not something new for my account.

I provided the tracking number to paypal using their resolution centre. I even phoned them twice and provided the tracking number on both occasions and they checked the number over the phone and then said that it will be fine.

Despite me providing them with this evidence they never took the limit off my account and never contacted me to investigate the situation. They did not contact me before they decided to limit my account in fact all correspondance i have had is down to me going out of my way to contact them. That includes ringing them on a premium rate phone line.

Today i have received a letter from debt collectors stating that I owe paypal money and that I must pay it to avoid a visit from the bailiffs.
This is out of order mainly due to the fact that I am innocent. I have contacted royal mail to investigate this.

We filed a fraud complaint since watch was appraised at over $3,000.00. We made every effort to notify them that the U.S. Postal Inspector considered this fraud. They then turned it over NCO Collections Agency which is now calling every day, including Saturadays and Sundays. They refuse to give their address, and we told them to stop calling.

I mailed the item off to this guy who I didn't realize had an unconfirmed address with Paypal. After I notified the man that his item had been shipped, he immediately called his creidt card company that he has listed with Paypal that they're supposed to verify and stated that he didn't make that charge and that the card had been stolen. I called the guy in Switzerland myself and he said he paid it. Yeah, he paid it but then called and reported his card stolen.

Paypal refuses to give me my money that I've lost on this guy because they say his address is unconfirmed but yet the credit card was supposed to be verified by Paypal themselves.

I am out my software which is valued at 499.00 but was sold to the guy in Switzerland for 239.90. Paypal refuses to help me through the seller protection.

After 3 weeks they informed me that they felt they needed to refund the buyr their money and that I owe them $415.00. Several times I replied to them saying that they will not get a dime from me until they return my computer. I sent 11 emails to the buyer and never received a single reply. Today, I received the thrid call from a collection agency telling me that Paypal has referred me to them for collection of $415.00.

Hassle on the phone by a verydetermined collection agency.

The seller had two names under his account, Andrew Perez and/or James Perez. I repeatedly wrote to PayPal to ask for an update on this case and have gotten airy statements such as we cannot disclose information about this seller- WHAT DOES THAT MEAN? I want to know specifically what is being done to resolve this and the fact of the matter is, nothing.

My bank reversed the charge and refunded the $935.00 that was taken from me. PayPal has frozen my account, there is a negative balance on my account (which is perverse considering they should really be going after the scammer, not the victim), and are sending me collections emails.

On my third item I sold on Ebay I did a transfer of funds to my checking account. To my surprise, Paypal reversed my funds back to my Paypal account without prior notice or warning. Paypal restricted my account from transferring funds and even reversed my last transaction because the items I sold were “high risk“. They asked me to provide all sorts of information after 5 p.m. on a Friday including tracking numbers, and requested I fax a copy of my license. Once I did all that, they had my status in review.

I called to find out what was going on and they again asked for the tracking number. This I found to be a ridiculous request because the tracking number they were requesting was in their very own transaction data they provide you when your checking the details of the transaction. After giving them the tracking number numerous times, they said they were going to hold my money for 180 days!

I call them and they said once they can verify that the customer has received the items, they will release the money. On day 6, the FedEx tracking showed the customer received the item. The customer even e-mailed me to tell me they got the item. Now Paypal's excuse was that the item was not signed for, even though the customer signature was on file. The customer service person said they would call the customer to verify they received the item. Apparently Fed Ex tracking is not good enough for them.

Paypal notified me that they are working on a resolution, yet I received a letter in the mail last Saturday from a collection agency stating I owe the $530 that was stolen from the eBay buyer. I sold an item on eBay to make money, not lose money.

None yet. Paypal states they are working to resolve the issue, yet I still get a collections letter.

We have ALL the documentation and $6000.00 is involved. The customer never requested his money back from us. In addition, the customer is driving around in his perfectly fixed vehicle.

When we contacted Paypal, we were assured that Paypal would not attempt to take ANY money from our bank account until this was resolved AND it was proven we were at fault, which would take a minimum of 30 days. We are not able to delete our personal or business checking account information in Paypal in order to prevent them from taking our money "while our charge-backs are in review". We haven’t been able to accept credit cards since 11/17 and have fees on top of the balance. We need help. We’re a small family owned business and this could literally ruin us.

So I called ebay, and the lady says, yeah there should be a link there to respond. Now I am amused. The link isn't there because you DONT want it to be there. She then proceeds to give me an email address to send my response to. Can you imagine running a company the size of PayPal and only giving out a way to contact when someone calls you and even then, its insecure, unreliable, good old email!

Needless to say, this is not just in favor of the seller, its like cash. This buyer protection mumbo jumbo is just that: just talk. The buyer is basically sending cash over and should think of it as such. Especially with PayPal on the side of the seller.

BTW, the tracking number says the item was never delivered. But I doubt the folks at PayPal care.

Still haven't received a reply other than they are investigating this. Right, take a number and wait!

• That a dispute will be acknowledged in writing within ten business days;
• that customers that contact the number on the back of the card be allowed to dispute or report a card stolen through that contact;
• that funds will be provisionally credited to the customers account within a specific timeframe; and
• that the results of the investigation by the bank will be sent to the cardholder in writing and the bank must provide some sort of proof if the customer requests it.

Consumers who are not proficient on the computer will only find information on how to apply for the card. It even gets worse believe it or not. If the customer decides to email them at the other contact method on the back of the PayPal Debit Card, cardsupport@paypal.com, they are sure to get an auto-response electronic message requiring them once again to return to the website and submit the concern. That's it, no more information than that.

I submitted three messages to this email address before I finally received a response that provided me with a link to an affidavit to dispute a Debit Card Charge. At this point the customer can assume that they MUST HAVE A COMPUTER in order to use the PayPal Debit Card and at the same time be protected from unauthorized charges. PayPal seems to have interpreted the Electronic Funds Transfer Act to indicate that every single human being on the face of the earth is born with a computer attached to their chest and has unlimited and free web access; so they figure an email is the same thing as "in writing" when it benefits them, and of course, the company is not a bank and is protected from lawsuits through its arbitration clause can do that.

For those persistent people like myself, the ride is still not over. PayPal has decided that when you finally find the secret affidavit you must then check one or all of the boxe(s) on it which include six different scenarios and offer no other box that states other. This is confusing to me, maybe cause I grew up in the hills and possibly the city folks can help me on this one, but doesnt it seem that there are more than six reasons that one might have to dispute an unauthorized charge?

All right, so I have to swear and I have to prove that Im swearing or else PayPal will not acknowledge my dispute. Makes sense to me cause like I said, I grew up in the hills. Of course, my mother was born in Brooklyn so that gave me the ability to take a step back and see what is going on here.

This whole affidavit thing is just another stall tactic on PayPals part to confuse the everyday Joe into giving up. Finally, the completed affidavit must be mailed to PayPal's Nebraska address (not by fax or email, mind you). Oh, and I almost forgot, they must receive your signed and completed affidavit within 60 days of the transaction (I have no idea where they got that from, but it contradicts the 120 days that really persistent and inpatient people like me learn when they finally call MasterCard).

For those of you who forget to send your swearing your showing proof form certified mail, go back to step one except move the calendar up another 15 days cause there is something wrong with the mailman on this particular route. PayPal will swear to it! If you have not figured the game out, PayPal is so arrogant that they will stall you until you have no right to dispute the charges because the time-frames for handling such disputes will have expired.

That is fine with PayPal because the worse thing that can happen to the company is that one might sue them. Wrong, again! Remember the 24,000+ word user agreement? It contains an arbitration clause that makes this so expensive and requires one to travel to San Jose, California -- simply impossible for most customers.

If there exists any satisfaction for me and my $1,010.75 Not A Bank 101" lesson, it would be that this may be the straw that breaks the back of PayPal in that the issuer of the card, Bank One NA, as well as Wells Fargo are beginning to feel the heat of bank regulators as a result of PayPals poor and unfair methods of handling these disputes. These banks are sure to distance themselves from PayPal as this issue makes it way into the public and legal forums we all enjoy as American consumers.

Not only has PayPal disrupted my life as they placed their profits over the fair business practices and unwritten rules that consumers call reputation. The company has also tarnished the reputations of both Bank One NA and MasterCard in its unfair and misleading practices and has exposed these institutions to regulatory action at both State and Federal levels. If the past portends to be anything of the future, it will be an interesting saga to watch PayPal insulate itself from the consequences of it own actions as they hear the slap upon the faces of Bank One NA and MasterCard by regulators, which the force of logic would conclude is destined.

The very least we might hope for is that the banking industry might move to banish PayPals debit card as it holds an unfair advantage in the market. And one final note: Why do I have to sign an affidavit form and mail it to Nebraska in order to stop the time clock for reporting such disputes when all I have to do is click three buttons to enter into a 24,000 word contract with PayPal to instantly use the service?

Damage Resulting: Police contacted me and required me to make restituion for the money Paypal has frozen in my account; The merchant claims and has provided credit card documents to prove he never received funds initally, so PayPal has kept the money all along. I don't make much money so imagine what kind of economic damage one has when $1,010.75 diappears all the sudden. Ebay account is ruined after four years of excellent ratings. Wife's mad at me for trusting that "stupid computer bank thing" in the first place!

PayPal should not have cleared the funds onto my account before they actually were drawn to the relevant bank. No major fin. institute does it that way, which is the reason for the longer processing time. PayPal knows that most clients use PayPal to find out if funds have been transferred. Declaring transactions as completed without verifying their legitimacy and reserving the right to withdraw the funds at a later stage is deceptive and not usual business practice. As a result their business conditions are not enforceable.

PayPal is not in accordance with the electronic funds transfer act which requires that a fraud victim be provided with all available information about the fraudulent transaction within 10 days. I still do not know who, how, what bank, what kind of fraud etc. As a result PayPal has no claim on my funds (as described by the EFT act).

I qualify for the protection policy PayPal has. First PayPal claimed I did use non traceable delivery (express mail). When I proved them wrong, they changed strategy and told me that the reason I do not qualify is that the payment I received had no confirmed address. I could find neither of the conditions mentioned on their web site, although they might be there somewhere. Their argument: I checked the box "I agree".

The disputed sum is $537 (leftover of initial $560 transfer after they took 4% commission)

Good luck, Miguel. You can't take legal action against PayPayl because their 25-page service agreement requires you to submit to binding arbitration in lieu of legal action.

Because I am out $2900, this has been an economic impact as it would be to anyone when you are talking about this kind of money. I can't understand why they don't know where the money was transferred to. Don't they keep records of their transactions?

What is there to investigate? Paypal processed both the original payment and the refund to the customer. Contact his bank and give them the information of the transaction you processed. My account balance is -$2300.00, so any payments that come in while they "investigate" never make it to me, they just reduce the negative balance.

My business has come to a standstill. I cannot ship items sold or do anything. What is the point of being honest and refunding a customer if companies like PayPal don't recognize the refund they issued and take another $2300.00 from your account?

I contacted Paypal and they said they would "investigate" for ten to thirty days! I called my bank and their comment was that it "looked very much like the parties were working together". SUMMARY: My trust in Ebay and Paypal is gone. They together allowed unverified parties to recieve $494 in funds taken from my charge card. I hold them mutually and legally responsible; but my funds are gone. This is not right.