PayPal Reviews

A friend sent me money, a large sum of 650.00 to help me get into my own home. I was literally living in my van. PayPal wouldn't let me access my money at all. I got excuse after excuse, involving security issues. I have a pre-paid phone from AT&T, have had it for over 5 years, they never had a problem with that before, but they say that's how they identify people is by their phones and how they are registered. My phone is registered to me. So in order to get my money they said I would have to CLOSE my account and they would send my money to my bank then.

I am absolutely livid! My husband to be purchased a wedding band for himself in October of last year through eBay and paid for it via Paypal. The seller assured it would arrive in time for our late November wedding. It did not. Oh, well it wasnt the end of the world. When it did arrive 3 weeks after we were married, it was the wrong size and the stone was hideous. So he contacted the seller who after hemming and hawing for several weeks finally sent a return authorization. We shipped it back to India with insurance and a tracking number. Never heard a word from the seller.

I had several disputes and the feeling is that PayPal's decision was fair in the past. Recent I had a dispute with a seller who tricked me (totally another dress, colour, model and cheap material). On returning the package with DHL courier, the seller did not want to pick it up, due to the fact that it was supposed to pay customs taxes. PayPal decision was in favor of seller due to the fact that the seller did not receive the package back. My feeling is that PayPal now is lifting the buyer's protection and effective is acting for and on behalf of seller. My advice, do not trust PayPal, buyer's protection is only pr.

PayPal continued to fail to transfer the money from my Paypal account to my bank account. Called their customer service repeatedly but was told it would be over an hour before I could speak with a real person. Never using this service again.

I have had PayPal since 2003. All of a sudden, they are holding funds for 21 days. I have called them several times and complained. I keep getting excuses. I go through the process that they tell me to and still does not resolve the issue. There is no excuse to hold payments for 21 days.

I have rarely used PayPal. Three transactions in all. One was a small transfer to attend a conference. That went smoothly. Over Memorial weekend, I found a buyer for the motor home I was selling on Craig's list. This buyer lived out of state, but was traveling through my town and decided to buy the motor home. We both decided to use PayPal for the transaction instead of waiting until Tues. for the banks to open, which would have delayed his trip home. He was a business owner & used PayPal quite frequently. We transferred funds from his PayPal acct. to my PayPal account. I saw it on my screen and he saw the transfer go out of his acct. on his screen. We had our laptops side by side. I let him drive off with the motor home, since I could see the funds in my account.

This company is just as horrible as the next Bank. They charge you fees for their lovely service of holding your money for 2 weeks after the buyer has already received their item. Then after ensuring you that your money will be available in a certain time frame they inform you that there is unexpected delays over and over. Your money is unusable and nowhere to be found when it is in limbo through the federal bank reserve. They hold your money as long as they possibly can and do not show any compassion that you have given an item to someone with no payment available to you. Do not ever do business with this company

My son is currently in the hospital out of state receiving chemotherapy. I was low on money, so 2 friends sent me money via PayPal. I tried numerous times to transfer the money to my card. They all failed. I contacted customer service. I was told my account was flagged and to wait 24 hours. I asked what am I supposed to eat for 24 hours while waiting on my funds to be released. I'll advise anyone to not use PayPal at all. I am very upset right now. And they are the least bit concerned nor could they tell me why they flagged my account. I will never use PayPal or any of their services again!

I had ordered a product and made a mistake by ordering it. Called PayPal to cancel the transaction and got myself into a horrible situation with the PayPal and the company I placed the order with. I have been trying for weeks to get a refund back from the transaction and have got nowhere. PayPal chooses not to give me my money back and chooses to send me on a rollercoaster about the situation. Just know this that PayPal is a fraudulent company who steal from their clients and refuse to give them their money back. Do not do business with this company! Beware that they are crooks and will make your situation into a nightmare! I didn't get my refund back but I do want to prevent others from going through this same message with this company! If you have an account with this company close it immediately!

Wow, what an horrific experience I had with these two! You know, there are really great people on PayPal who help you get your business to continue to run... Then there’s Ashley and Jon. Ashley: Unknowledgeable + Rude + Impatient + Unhelpful + Snobby (cut me off on the phone to direct to the manager because she couldn't figure out the problem) Jon: Really was not as unhelpful as Ashley, but he sure put a stamp on the fact that PayPal had put me into quite a b.s. situation and there was nothing I could do about it. BUT WAIT! I run a business, who can wait 7 or 21 days for a payment. This is supposed to be PAYPAL not WAITPAL.

I have been a PayPal client since 2009 with an impeccable record, growing in my business then to have them hold a very high amount from a particular client even though there had been no charge backs ever from my client/buyer's history over a year. Reason: "because they can" was basically the response from PayPal representatives that I had spoken with. Each individual having an attitude with it. Obviously none of them ever experienced a significant amount that can hinder a business and cause so many other personal situations from a non-notification and immediate hold. It's been over 8 weeks and still are not returning calls or even looking into the matter after a callback is placed.

First of all Paypal customer service is for crap. All calls go to Manila. You can't understand what they are saying. I called and asked to speak to a supervisor and the clerk put me on hold for 2 hours and no one ever came back on the phone. I called again the next day and was placed on hold for over a hour and again no one ever came back on the line. Called again the next day and was hung up on after being on hold for 45 minutes. Called back finally got one that got me a manager in the USA... Here is the best. He tells me he can't help me because he doesn't handle the claims, but he could transfer me back into a hold Queue, and he couldn't guarantee I would get someone in the USA. That is ridiculous that they can't transfer you to the right department's manager. You can file any complaint unless you send it by mail.

We are a non-profit animal rescue in the US and opened an account with PayPal. We turned all the proper paperwork in (state license, non-profit status from the IRS...) First we were on a 7 day review. After that on a 50 day review. In the meantime we started to collect donations from Germany, England, Switzerland, Canada and US. (We have members of our rescue that are originally from Europe) Well today we got an email stating our account is closed due to "excessive risk". We never got an explanation. Nothing...

I recently purchased a product that was clearly misleadingly advertised online. The product does not fit for the purpose. When I complained, PayPal decided in Seller's favour - substituting their Buyer's protection clause "product is not as described" by "buyer's remorse".

After 15+ years with PayPal, always good - In June 2017 they stopped paying for items purchased using them for payment. Emailed asking why and they would NEVER say. Then June 30 they said they reinstated my account. Still won't tell me why they would not accept my purchases. Just closed my account with them and they told me I can NEVER open an account with them again. How can I join a "Class Action Lawsuit" against? They are too powerful and need to be taken down.

I bid on and received a very damaged laptop from an eBay seller. It came with a damaged cracked screen which had a heavy dark screen protector to cover the damage. eBay had me go to a Microsoft Tech for an evaluation which I did, but they informed me they could not contact the tech and that I would need another evaluation. Well, I called PayPal for assistance and they assured me I had done the right thing in calling them and that they would take over the case. Well in the meantime eBay was able to contact the Microsoft tech and was in the middle of issuing a return slip when PayPal took over the case. Now 12 days later Paypal just told me they ruled against me as I did not offer enough proof... What, an official Microsoft Technician's report on how badly damaged and how it was attempted to be covered up not enough? Not to mention we included a photo from the seller that when blown up actually shows the crack!

I purchased a window air conditioner from Build.com. a company with hundreds of internet complaints against them. (I found the complaints after I had placed my order.) The product was never delivered to me. When I inquired, Build gave me meaningless tracking information. When pressed, they referred me to "OnTrac" their freight service company. OnTrac first claimed that the AC had been delivered, then said that it had been mis-delivered, then promised to locate it and deliver it to me. They could not produce any proof of delivery, and of course, never delivered the air conditioner.

Why does PayPal hold money for days with many different titles or explanations for each hold? BECAUSE THEY CAN! They, just like most banks, will do everything they possibly can to make as much money as possible from your money. Think of how much money is in PayPal in a 24 hour period. Its got to be billions! Now, wouldn't you try to hold those billions in your account if you had an arrangement with a large bank to give you say, even just .02 % interest per day. That's probably enough money to pay all of their entry level employees salary alone without the regular 2.9 % and 3.9 % for international which they take from us.

Ok since I open my account with PayPal been having problems but nothing too serious until I turned my account in a nonprofit business account to receive money for charity events. I am a pro streamer and donate every month to a different charity every month. Well hell went down since then. I can't do purchases thru PayPal. Every transaction goes into review and then after 3 days withholding my money then they say the merchant is no good example of merchants. I have bought from Steam.com / Scuf.com / gamestop.com/. Each one of those companies are huge top of the chain merchants yet PayPal decide to do not pay them.

Entered into a dispute with Wigsbuy.com when the two wigs I purchased from them arrived and were not what I ordered. Paypal escalated the dispute as requested by me, because the seller was totally irrational in their offers and anyway I did not want their goods as they were not what I ordered. Spoke to Paypal on the phone for about 30 mins. Thought everything sorted. Went to post office. I sent the goods back registered post. Paypal asked me for recommendation and as I thought they had sorted the matter out, I did so. Foolish me.

A major shortcoming of PayPal is that a credit card or debit card can only be registered to one PayPal account. This severely impacts couples who have a joint credit card. My spouse was not allowed to add our credit card to her PayPal account because it was already registered to my PayPal account! No other financial institution has ever had a problem with a couple having a joint credit or debit card!

I've been a PayPal customer since 2011. I understand how the PayPal transfer takes up to 3-5 Business days to complete. I transferred $100 from my bank to my PayPal account and it already reflected on my bank statement that the money was deducted. Not seeing it in my PayPal balance, I called in and the representative told me it won't post till Tuesday of next week? Really? Seems incredibly inconvenient if the funds were already withdrawn from my bank. I could've just went to the bank physically but since I did not have my debit card, I thought it would be easier to have it on my PayPal to be able to send money to friends. PayPal is still showing $100 transfer as "Pending" even though the bank already cleared the transaction. I really don't think with technology today that it should be that slow that it will take till next week to post.

For the large company they are, they clearly have disdain for their customers. Really, can't hire enough people that there isn't a 90 to 150 minute wait? What a runaround. Chase corrected the issue mid June and here we are at June 6th and PayPal has done nothing and is impossible to reach.

Same as everyone else. I'm stuck in security hell. They will not fix my account. I got to beg them to push my payment through with at least 10 different phone calls. I have racked up 40 calls this week alone. Disgusting treatment of customers, that is so bad I finally just filed a complaint and cc'd the attorney general.

Been with PayPal Business Accounts for over four years. I liked my bank account over two years ago. I had a return transaction in December 2016. PayPal unlinked my bank account from my PayPal. I was told on more than one occasion that I could not make purchases with my PayPal card without adding funds to my PayPal account. They would no longer pull money from my bank account to cover transaction.

What PayPal calls customer safety is just a way to hold monies back from consumers on various transactions. PayPal placed a time limit (60 days) on my dealing with them and my account which held more than $100USD locked in their accounts. Let's see! My items sold, buyer feedback was fast and complimentary on my quick shipping, yet PayPal wanted other means to verify it was my money, that the monies were mine and did ever lying cheating way to hold my money until 60 days so they could claim it for themselves. PayPal and its owners, shareholders and employees are out and out thieves who steal from the American people.

Recently married. Finally started the name change process. Sent them marriage cert, birth cert, Passport in old name, and letter from passport office with new name (requesting address verification but no problem renewing kids passports to that address: Go figure). Don't have any other "approved" docs changed yet since I'm waiting for return of originals from passport people.

As a recent victim of an unfair and illegal PayPal reversal I recently was prompted to contact the FBI by local law enforcement, after my own bank referred me to law enforcement. The reversals story PayPal stated to me in text and phone changed several times as to why the reversal was done 10 months after the customer purchase. The customer kept the just under $4,000.00 ring they purchased and got their money in full. There was no notification from PayPal (or any other 3 party creditor) to myself or my bank. I will not let this issue go because if it is happening to me it's happening to others - and PayPal is getting away with their part in these felonies. My point to this post - if you have a large amount of money reversed after almost a year and the customer was not made to return the expensive item, contact the FBI as this is a federal crime. They can better look for patterns to catch those involved when these crimes are committed.

They run a monopoly on eBay sales. They 2 companies basically force the service on its sellers. Today I notice my 400 dollar item that sold had no payment in PayPal. Turns out it was on hold by PayPal. Can they give me a reason why? No. Were they rude? Yes. I've been a customer for years, sold 88 grand through them just in 2016. In the past 3 years I've done THOUSANDS of transactions and never had a hold since I first started selling (everyone does then). Today they told me that while they cant tell me why all of a sudden I'm getting hold, but that its likely to happen from now on on random items of high value (a lot of what I sell)? Now how can I formulate a business plan when I haven't a clue when I'll get paid randomly on some items?

Held my money for a service for over a week then once they released it would not allow me to transfer into my account, said my bank on fraud list. It's PNC. Give me a break. Then said they could mail it would take up to 14 days, will NEVER USE AGAIN.

This review describes the uselessness of PayPal's buyer protection program and how it failed to compensate for buying a malfunctioning item. I purchase an item from eBay, using PayPal. it was a fridge filter for my GE fridge with a water dispenser. Those filters last about 6 month. I never purchased those from eBay before and decided to give it a try to save on cost against the big chain stores and to give a chance for profit to smaller shops. My current filter lasted for about three more month until when I had to install the newly purchased filter. This is when I found out that it is completely malfunctioning. The fridge refused to work with the filter alarming via a special message on the screen and some water was actually leaking from the filter into the fridge.

I transferred money from my bank account to my PayPal account and it's showing up as pending (takes 5 business days, apparently, from 06/22 to 06/29). I get the whole wanting to make interest off our money so PayPal wants to hold the funds but I'm very confused as so why it takes this long for money from my own account to be transferred over but when I made a transfer from my PayPal account to someone else's PayPal account, the amount is debited from my checking account (as opposed to the PayPal account that I've intended to use) and completed immediately. Customer service said I may have to wait until the end of the week (today is Monday) for my balance to show. Meanwhile, my money is just in PayPal limbo. I am closing my account immediately after this is completed (100 years later). But it will likely take another week to transfer money out of PayPal in order to close this account.

WOW! I have been using PayPal for years and everything has gone fine UNTIL for the first time I have had to request a refund! I purchased $65.00 at Lane Bryant for an outfit that didn't work, I followed the rules and returned to the store TWO DAYS after purchasing which was the end of APRIL!! (Today is 25 JUN over 60 days later). I have written PayPal SIX TIMES and all I get from them is a form response "Please return your item!" I have written them THREE TIMES telling them I returned it to the store, gave them tracking numbers and a copy of the email Lane Bryant sent me saying they had requested the refund thru PayPal, When they say they still can find it, I sent them the manager's name and phone number to call her and she said she would verify it and answer any questions. The response to that email... "Please return your item for a refund"!!

My company is using PayPal to process our credit cards because we only do 10-15 large jobs per month. We use the PayPal Here, little plastic machine they charged us $150 to get. Since we're a service business, we take deposits to order the parts and then go install them. The last transaction we did, we keyed in a $1000 deposit from a client who filled out & signed a CC authorization form. They are keeping almost $500 of it for 30 days in a reserve account "for the safety of our clients." This is on top of the $30 we paid them for processing.

We have a customer that we invoiced and they paid using their credit card. PayPal created a dispute claiming the customer disputed their case with their credit card company. The customer let us and paypal know that he did no such thing and the transaction was good. After the notice from paypal the customer called us and gave his credit card information over the phone so we could be paid. PayPal refused to correct the error instead charging us a $20.00 chargeback fee. Businesses should do their best to persuade their customers to only use paypal as a last option.

I had began a small one-man business in my local community that was beginning to show a lot of promise. I was averaging between $1,800 and $4,500 each month, bringing wholesale items in from abroad and reselling on numerous sites and from my home. Everything was developing nicely, until PayPal was linked to my checking account. Unfortunately for me, this later proved to be my mistake.

I cannot get my money from PayPal even after the people have gotten their items and are happy with them. I have talked with PayPal 3 or 4 times now and they keep giving the excuse of time. This is causing me a hardship and I can't pay my bills because of their reluctance of holding on to my money. I wish I could afford a lawyer. I would sue them for the hardship they are putting me through.

The customer service is absolutely appalling. The staff doesn't pay attention to profile changes or messages. The trans/homophobia is apparent and discriminatory. They do not respect customer and make necessary and illegal demands to acknowledge changes. PayPal has gone so far downhill. They no longer have my business.

I am very unhappy with how PayPal handles their clients. I made a mistake of purchasing tickets from a scam website. I immediately called PayPal to tell them what happened and to open a claim. They reassured me that they do not side with scammers and will do everything they can. First, they denied my claim because it was submitted under the wrong format. They did not tell me I lost it for a reason so simple. It took a 45 minute phone call to realize this. Again, they were really good on the phone with reassuring me that I still have a good chance if I open the claim under the right heading.

My account was limited for no reason, I've tried using several different credit cards and they have all been "flagged". I am a consumer trying to buy things online, I don't know why this system has to be so unfriendly and complicated. I hit a brick wall every time PayPal is involved with my transaction. Vendors out there: do not use PayPal! Your consumers suffer, it is a terrible system! I wish someone would come up with a better alternative to PayPal.

I am seriously annoyed with Paypal, they are holding my money because they say my account is affiliated with an account from 2006. Ok, anyone can steal your information and use it to create any account. How are you going to cause me of an account from 2006 that is in a negative status?! I told them I am not affiliated with any account from 2006. I have been using Paypal since November 2016 and my account has been limited since May 2017.

Ebay put through a fraudulent charge to PayPal (a preauthorized payment that I never authorized!) and it has taken me more than 5 hours to get through to a PayPal agent. I phoned PayPal 4 times… Was disconnected twice and put on hold once for over half an hour, I was asked by PayPal at least 5 times to repeat all the information I had already given… And the complaints go on. This has been the worst phone experience I've ever had and the end result? I'm now on hold with PayPal again… Hopefully I won't be disconnected. Obviously I will be cancelling my PayPal account if I'm able, but if I can't talk to anyone on PayPal that might even be possible. In that case, I'll need to change my credit card so that PayPal can't put through any more unauthorized charges. The whole experience I'm going through is so traumatic it's unreal.

Brace yourselves. I have had a PayPal Account for years, only used to buy things. Recently I sold a trailer on EBay. When the deposit was received by PayPal, they forced me to create a business account with them (PayPal) because eBay had the email in my personal information. PayPal REFUSED to let me have my money until I created the business account and link the biz bank to it. Once I did this, they told me I had to wait 3 weeks, but could make it faster by doing things on eBay, then once I did that, they came up with another "regulation". After several "regulations" met they finally "agreed" to release the hold, then told me I had to wait a week for process.

I wanted to order HTC U11 the first 2 times with my credit card, to find out HTC only takes Paypal, so I use it. The payment was denied 7 times so I call PayPal and they say, "It's not us." HTC said it's not them. My bank said it's not them twice for all, so on the second call to PayPal after linking my bank account and credit cards they deny again so PayPal guy says, "You haven't used your account in a while and even though you linked you life to us we don't wanna support this payment to this company." Tf, so like before I'll never use them. I went to Amazon. Bought and sold by Amazon HTC U11 phone. Thanks Amazon.

I've had an account with PayPal for over 10 years. While on vacation recently, I received an email at 4:30 in the morning that there was a problem with my debit card and that I needed to contact them. Directly following that email was another one telling me the account was suspended pending my contacting them. I did, when I finally woke up (did I mention I was on VACATION?). This was a business account, with my Social Security and Employer ID numbers attached. The person I spoke with first assured me that as soon as I could supply them with "proof of identity, proof of address and proof of my business registration" all would be settled in a matter of hours. I explained that the only thing I could provide on a Friday morning, 900 miles away from my office, would be a copy of my driver's license, and a copy of my business bank statement. She said that would be fine.

I've been with eBay for many years and all of a sudden my account become limited because I sold high risk electronics, Apple iPads, and now I can't get my account back because I can't appeal against this stupid thing, PayPal won't help. They are horrible. Demanding me to upload driver's licenses and passports again. I've already been through the same rubbish. PAYPAL IS A RISK AND YOU CAN'T RUN A COMPANY ANYMORE. IT'S TURNED INTO A MONEY CASH COW COMPANY WITH DODGY OWNERS. What a complete shambles of a company.

In my opinion they are worthless. I ordered an 4 necklaces from Elsa Jewelry on the 9th of May and items were to be mailed with 2 days of taking money from my account, which was the 12th. The company did not mail till the 24th and on the 23rd PayPal told me they had cancelled the order and put a hold on my funds, because the package was not even mailed yet and my money would be back in my account by the 10th. The company mailed the package on the 24th and it was delivered too late for my use. I had to purchase locally because I needed by 25th. PayPal has denied telling me my funds would be refunded and I just lost my money. CASEY, a supervisor's supervisor was extremely rude.

Purchased product on eBay and paid through PayPal. Item did not function as described so I sought to return it. The seller ignored my requests so I escalated it to a PayPal claim. PayPal denied my claim through an automated system and refused my appeals. Luckily I used my credit card and was able to get a refund through them. Never purchase an item with PayPal funds!!! You will SOL!!! Always use a credit card to have so you have the added protection of your credit card or debit card on the purchase.

I purchased sw from a company, the sw was for my company website, it did not perform well at all. The company was from India and only willing to provide support in the middle of the night, alternatively the vendor requested my user ID and password for my company website to look into the issue. Of course I refused to give my user ID and password to a complete stranger. All exchange was documented in emails and was provided to PayPal. I requested a refund, PayPal sided with the seller without giving me a chance to respond. I called 3 times requesting a hearing, the dispute resolution team does not return calls, nor I was allowed to update the case. Very bizarre.

I received money thru PayPal. I have been trying to transfer my money to PayPal Mastercard for a week now. Called the card people, called customer service, no help. I am in a hotel and have to pay before 12 pm today. I keep getting error message and to call customer service. What is happening with PayPal?

Buyer refused receiving shipment of product because she changed her mind. PayPal has found me liable for all shipping AND I was required to refund cost of product. The PayPal agreement specifically says buyer remorse (changing the mind) is not a reason for return, and also that shipping does not get reimbursed to the buyer upon return. And yet... the ridiculous catch 22: if the buyer doesn't receive the product, EVEN IF THE BUYER DELIBERATELY REFUSED TO RECEIVE THE SHIPMENT (because they changed their mind), the seller is responsible for ALL the costs.

I ordered a puppy, paid for it with my paypal account. I never got the puppy and when I called PayPal they said the transaction could not be disputed. They did ABSOLUTELY NOTHING to help me get my money back. NEVER USE PAYPAL IF YOU WANT ANY SECURITY AGAINST FRAUD.

From A to Z this company is as rude as can be. The tone and pretentious attitudes of these individuals working their call centers is truly poor, upsetting and vile. All of them, horrible tones, attitudes, they have no courtesy, no consideration, rude in every way. I was forced to cancel my account by supervisors. I hate this company, they clearly abuse consumers due to the need for the service. Truly a very demoralizing experience. Shame on PayPal.

I've been a loyal PayPal Verified Customer for years now and I've been following rules and regulations! My girlfriend got restricted and they linked me to her just because I gave her access to my internet. Least that's what I know for now! I called customer service and I told them I have the right to give internet access to my family/friends! Whatever they do whether it's social media or PayPal or shopping is NOT my responsibility! As long as they're NOT doing anything illegal using my internet then I'm fine with them using it! PayPal headquarters got involved and said that I'm restricted for security issues and for the linking of accounts and that it won't be lifted. I told them I've done NOTHING wrong and I deserve to know why this is being done to me because I only have TWO accounts and my accounts always has my SSN and Bank information as those 2 are personal and confidential info that no one knows but me!

I recently opened up a PayPal account last week, linked to my new eBay store. I sold 4 things within 24 hrs and paypal limited my account for no reason. I called to get the limitation off and the nice rep lifted the limitation, after all I didn't even have access to the money and I still don't. I shipped the product the next day after purchase. The item was delivered on Friday June 2 and I made sure to get signature confirmation from buyer in case he says he didn't receive it. The following day they limited my account, again for no reason. I called today and they said, "You're a new seller so there are risks involved", but I am only selling stuff from my college dorm, I'm not becoming a full time seller. He said that the limitation is final!!! WTF... You just went from 0 to 100 really quick. I also feel discriminated upon. I hate this company!

Limited my account for no valid reason and they refuse to give one. Appeals refused and also no reason given. They refuse to take into account my good customer reviews or anything. Be careful using these as at anytime they will just limited your account and hold funds. I would suggest other card processors.

Well, after not doing business, with eBay, because a conflict of interest, owning PayPal. I have been burn more times than I want to say. I came back thinking is better??? Not! I sold item. I entered the tracking number, and still after 10 days, I still not receiving my money back. Please don't sell, anything on eBay, and request for PayPal, to be off, not allowed to do business with eBay. Otherwise, say goodbye to your item and money. You, will lose all!!!

Another disgusting scam by a company that you would think you could trust. The purchase protection plan guarantees all purchases; wherein the order doesn't match the description, PayPal will reimburse the full cost of the purchase plus shipping. We purchased two wrought iron doors from another scam operator titled West Iron Manufacturers out of Van Nuys, California. After several months of lies in addition to having PayPal talk us out of canceling the purchase initially "because this seller is not a person to be worried about" we were sent one iron door that won't close and didn't include the glass panels. The other door was an entirely different iron door that doesn't match the other door in any fashion. The crook in California actually had the nerve to simply say "fight it out with PayPal" instead of trying to remediate the errors.

Someone opened an account with PayPal using my email address. I contacted PayPal by phone. After waiting 5 minutes I talked to someone who took my info, examined the account, and passed me on to another department. After waiting 15 minutes I had to give this person the same information I gave the last person. After talking to this person he wanted to tell me what I could do on PayPal's website to fix the problem. I don't have a PayPal account. This is a PayPal problem. They need to fix it. I don't work for them. They don't pay me to fix their problems. And this account has been active for at least 15 - 20 years. They are obviously not interested in Security.

PayPal recklessly keeps electronically debiting my bank account for $15.36. I don't know where the charge came from but they won't stop. The bank can't help me because it's electronic transfer... I'm helpless. The only response I received from PayPal was they were updating their systems and it was a mistake. They will not take responsibility or even tell me what this charge is for. I have money in my PayPal account and my preferred payment method but they just keep costing me nag fees. I'm having health issues now and pretty much giving up. If you want to support a company who runs their business this way keep using them. It's just a matter of time before you're affected by their incompetence.

Item of 'Back Brace' made through PayPal. Item never even shipped. Not able to get any refund. CASE ID: ** with PayPal. Transaction ID: ** PayPal. I am writing this letter because I could not get any link for continuation of my claim for refund. I received a communication from the seller on 24th May 2017 quoting a shipping ID No: **. I tried to track this item for the last two days with negative message from 17Track All-In-One Package Tracking stating that Item not found at this moment, if necessary verify with the package sender and check back later.

I purchased on eBay in item in UK on my eBay account. After receiving a confirmation price converted to Australian dollars of $2340.80, I confirmed the purchase. Upon checking my visa card the amount of $1448.67 was deducted from my bank the difference being $107.87. I called PayPal in US and they informed me that they charge different rates from bank and that it was an extra 4%. That's okay. If had know this charge I would not have purchased this item using this process.

I am experiencing extreme frustration with PayPal. I have made purchases through eBay, and PayPal is refusing to pay the sellers for items I have won via auctions when they have deducted the monies from my bank account. PayPal is stating that I have had a high usage of my account and are now DEMANDING a copy of my driver's license, utility bill, bank account statements and my credit card statements. This is after having an account since 2006, the items are being sent to my home address and I have called them from my cellphone, the phone number they have on record since 2006 and they have my social security number which all makes my account verifiable.

I'm so exhausted at this point. But what I do know having pics of damaged product received, emails from the seller stating they would refund the money as well as 4 month long wait with PayPal credit, I am still out my money. Then every time I wait up to an hour or more to talk to a rep they tell you a different story. Once you hit a supervisor it is like a bad timeshare scam. He beats you up with words to make you feel worthless. What is going on and how are they not shut down?

I like others complaining here have the same problem. I am a small business owner and sell through eBay and everyone pays through PayPal. They have to my count frozen for no apparent reason over 20,000 in each account. I have satisfied all and any complaints, and I am owed money from customers not the other way around but they say they can do what they want with my money no matter what. Is there way that we can all get together and have a class action lawsuit.

If you sell. Never use PayPal. Never accept it. PayPal debited my account over items delivered and even signed for by the buyer. Almost $4,000 altogether. The buyers always get to keep the item. It doesn't matter what evidence you offer. They will even go so far as to say the evidence you offered can't be recognized because it's possible to doctor documents. Well what's the point of requesting the evidence then? Your account will go negative and they will refuse to help you and act dumb until you give up. Then they will send collection agencies after you.

Purchased 2 PayPal My Cash Cards May 15th 2017 to add fund to account to pay bills online. Purchase went through fine. Went home, entered PIN numbers, kept coming up ERROR; would not allow. Contacted PayPal; only to be transferred a numerous times; with no resolution; only then being told these cards were discontinued May 8th/9th; that I needed to make copies of cards purchased, my ID, utility bill, along with purchase receipt. I suggested as it was on PayPal not informing stores or customers the discontinued cards, I should be able to return them for my refund. PayPal only said "yes, go try, if the store will allow." I did just that; store was very willing to refund; the problem was they could not at the register, PayPal had deactivated, and rejected for refund. Phoned PayPal directly from the store; store person also spoke with them; as the store was NEVER notified of the discontinuance either.

I've been using PayPal for almost a year now. Just recently I filed a dispute claim. The seller was supposed to sell me some vintage watches (as stated on the PayPal invoice). Instead I received a controlled substance (medicine that is not allowed to be shipped, like narcotics). I informed PayPal and wanted my money back. They then informed me to ship it back to the seller. I have 2 issues with this. I have to pay to ship the wrong product back, and it's illegal for me to send them back! I sent them proof after proof and they still were not happy. They told me that I had to contact a government agency to make the complaint. So I made a complaint with the US Postal Inspection Service and that was not good enough. Then I filed a complaint with the US Department of Justice Drug Enforcement Service and that STILL was not good enough.

I bought a storage rack on eBay and found the package at my door, badly damaged. I immediately took pictures and sent them to the seller. Opened a complaint with eBay the next morning. I was made responsible for pick up cost which I did not feel responsible for. Item was posted as new not, new ¨other¨. No pictures of the damaged box. eBay and seller were taking their time so I called PayPal informing them about the problem, was asking for advice. They said to talk with eBay and connected me with eBay resolution center. PayPal never informed me that by talking to them they automatically take over. What that means... Different policies than eBay. No buyer protection. They don't care about damaged packages, I now need to pay full shipping and pick up fee, which is about $100.

Without complaining about their ridiculous fees that have been tacked on to every eBay sale, I can say, with confidence, that I will never use PayPal again. Not only is my email address signed up for another user and apparently this is okay (even though my friends could easily make the mistake of typing my email address in for payment), but the email I created specifically to use PayPal was locked for NO REASON (confirmed by PayPal's garbage customer service after a ridiculous hold time).

It is very horrible service I DO NOT Recommend PayPal to anybody. First I sell one item by eBay then the item arrive and I also add the tracking number by the website, after the other person receive the item they make me wait til 10 days to get the money available on my account so they hold my money. After that I request to transfer my money to my bank account. They make me wait 5 days and I receive an email that said "your money cannot by transfer." That's horrible.

I've have used PayPal for year on eBay and in North America with no problems and no need to use the policy. On online store in Hong Kong accepting PayPal advertised a(n) 100% refund on return shipping cost in "perfect PayPal policy." Returning the defective product resulted in a total loss of the cost of the item as well as the shipping. The process cuts the customer out and dictates the terms, which I followed. However, they were not communicative or interested in store misrepresenting their brand. My credit card itself has a better buyer protection against store selling the same defective products repeatedly. I view PayPal fee structure to be kickbacks. I will not use this service anymore.

I sell pond liner and have for many years. I have had a PayPal account since they opened up many years ago. I sold pond liner to a customer who has purchased other liner from me before. When he received the new custom liner he called and said, "I think it has a hole in it." It either does, or does not! I told him to take a photo of the liner and send it, then I would look at the problem he could not seem to describe. I will also say there is a language difference here so all of this conversation was done via text, he in CA and me in WA. I asked for the photo 3 times and also explained that if there was a hole in it he would need to return it to the manufacturer and we would refund his money if they determined it was a factory defect. Somehow, I got the feeling he was scamming me but I thought I had handled this very professionally. I don't get complaints, nor have I had one in 17 years.

I paid for a Samsung Gear 2 watch March 23, 2017 thru PayPal. I sent the watch back April 6, 2017 and it was received April 10, 2017. I put in a dispute more than once trying to get my money back. Needless to say I haven't received my money. PayPal need to retrain their staff. I paid 295.60 for the watch. PayPal suck.

Sold a puppy to Ruthie. She sign my contract. Give her 3 days to take to veterinary see if he was sick. He was playing, eating, nothing wrong with him. She never call me or showed me a veterinary report. She broke the contract. 4 week later call say he was sick. She must have done something to him. Now PayPal give her all my money back and I don't have the puppy. Don't ever sell anything thru PayPal. They will steal your money.

PayPal will hold your money, even when they acknowledge it is in your account, then blame you for checking your account so many times to see what the hold-up is. Repeated attempts to withdraw or transfer your PayPal money, they will say, looks like fraud, they say. Even you enter your info 100 percent correctly, you might get an error message. Then, when you wait a while and try again, they can then say "multiple attempts" and deny you access. PayPal is definitely NOT dependable. You might find yourself in big trouble if you go off on vacation and find yourself in this situation. I wish the FTC would further investigate this and start a Class Action Lawsuit. PayPal is making money off of your withheld money and then blaming you on top of that!

My business brings in over $150,000 yr. Just recently I had a customer purchase over $767.00 from me, then decided to do a chargeback after they received the goods. I ship out with my PayPal merchant account, so automatically the tracking number is attached to every single transaction. PayPal took all my money from my account within two days! And a ghostly charge of $33.45 and 5 $20.00 charge back fees for the one customer! I tried to call them (PayPal) to speak to the chargeback dept only to be on hold for hours! They will not answer my call, then disconnect me. I called back again, to just get a business rep to have them tell me, "Oh well sorry".

After 3 days of trying to reach customer service to help me and not having success, I tried something different: on the menu I asked for closing the account, I didn't have to wait long to have someone helping me about it. Then I closed it.

I have been using PayPal for 3 months to transfer funds to my landlord for my rent. In April 2017 I transferred money from my bank account to Paypal on April 1, 2017, in which my money was deducted that same day, April 1, 2017 and by April 5, 2017 it was still not showing on my PayPal account. Meaning that my money was sitting in their bank collecting interest along with the millions of other suckers' money making about 1.5% interest. I work in finance and I do know how these transactions work. I called and advised them that my money for my rent needed to be either deposited instantly on my PayPal account or I was calling my attorney.

I recently complained about eBay and PayPal. Now they gave me a poor seller rating and freeze my money. I have forty positives, no negatives and no neutral. All the customers love me. Shipped on time. After I wrote prior review about them, they gave me eBay's opinion on my performance. It doesn't reflect the facts. This is bizarre. And they freeze my money even though all customers have product and happy. My monthly review of them is F. They wouldn't do this face to face, the sleazy, no life workers they are. And if President of company has a problem you can contact me too. Theft by deception. I tell as it is. You're the puppet. No puppet here.

Their buyer protection is unfair to the seller. Even if you provide emails proving you sold the item regardless if it is "tangible" or not, they always favor in the buyer's cardholder and will put your account into the negative. I sold an online account for a game to someone and have all records of our conversation right down to our goodbyes.

I recently had an extremely horrible experience with Paypal. I have made a purchase on eBay with an item worth almost $400. The tracking information from USPS showed that the package was delivered "at front porch" at 5 pm on a Saturday evening. We have never received the package though. We then contacted the local post office and two days after was informed that the package was permanently lost. Together with other proofs, we forwarded the email to Paypal to dispute the charge since the order had never arrived at us, we were treated very rudely by the customer representative and his supervisor with a British accent. We were told that although the front porch is a public area, the package is considered to be delivered to us and no refund is granted. We would have to suffer the loss all by ourselves and there was nothing they could do about it.

PAYPAL IS LIKE A BIGTIME SWINDLER - Calling the attention of the PAYPAL MANAGEMENT. For the past few months (almost a year) we've been waiting for you to uplift the threshold - you ask so many requirements and everything is perfect but until now you still keep holding our money worth almost $3000 USD. As you can see they are always saying that they will come back to you within 2 to 3 days but it took almost a year already but still it's the same.

I ordered a product and selected Paypal for payment. The money was supposed to come from my debit card as it has for years and years. It just so happened that I had a cash balance at Paypal. An option appeared to take it from the cash balance. I opted NOT to have it withdrawn. Today I see that they took the money from that balance. The customer service rep confirmed that I opted NOT to have the $$ withdrawn. He said that's the policy regardless. Further I read that if I cancel my order I have to wait 30 days to get my cash back. Come on!! This is fraudulent behavior on Paypal's side.

My sole income is selling on eBay and funds are held in my PayPal account. I have been selling for at least two years and never had a problem with eBay or PayPal until February 2017. All of a sudden PayPal started holding funds for items that were purchased from me and paid through PayPal. I need these funds to support myself and to pay for eBay fees and shipping cost - I offer free shipping. They have done this 4x in the last 2 months. This is a huge hardship especially when they tell me I have to ship the item out and then wait 3 days after the buyer has received items before funds are released.

It seems that money goes into PayPal pretty damn easy. Getting money out another story. Always a holdup, always stalling. Bank information matches perfectly still had to wait a week for a bank transfer. Thanks a lot, PayPal. Can't wait till a better service comes and puts them out of business.

Worse business ever. I mean there's no way to get a balance off your PayPal unless an old card. My card had expired. When doing a dispute they believe the seller but If the seller don't respond then the dispute in your favor.

I sold iTunes gift cards worth of 300 dollars on eBay. The buyer told me to send iTunes codes through message since he needed the codes asap so I did. After the buyer thanked me for sending the codes, the buyer disputed an unauthorized charge on PayPal. I shipped the physical gift cards to the buyer so I could provide tracking number as a proof. Nothing helped me to get back my money from the buyer. PayPal decided to side the fraudster.

I purchase at Abercrombie & Fitch. Was 472.81$ 12 pieces (February 23, 2017). I return 2 pieces for the value 85.39$ and the second 41.73$ (March 03, 2017). When I trying to return the 9 pieces remaining, the screen display of the store deceived that PayPal did not accept the return (March 04, 2017). I travel to Europe, march 5. I return to Miami march 20, 2017. I ship the 9 pieces remaining by mail. Abercrombie & Fitch returns the 345.69 march 29/2017. Paypal affirms that they returned me the money on February 23, 2017. This is not true. That day I make the purchase. I have proof. I have proof of all this. Credit card statement, Abercrombie & Fitch purchase history. Everything. Samantha from Abercrombie & fitch only answers email after 2 days. And that they cannot do anything. Paypal do not know and do not want to know. Citibank every day I send you 1 email. Nobody answers me. Where are my $345.69?

It appears that for the past 6 months, it has been more and more difficult to deal with PayPal. I'm very dissatisfied with the experience I have been having lately. They already destroyed one of my other accounts by refunding someone for returning an item they had for over 4 months. Buyer sent me back a water damaged phone but they got a full refund and I got screwed. After many escalations... Nothing... No consideration that I have been with PayPal for a very long time.

I allowed a counseling client to use a credit card to pay me through PayPal. Not only did PayPal charge ME over $50 for this transaction, they also are also withholding almost $500 because of a $1000 limit, an arbitrary rule (which I never recall seeing in their TOS). I was then offered the chance to get the balance ONLY if I give my social security number--no way! I suppose I will have to wait 30 days to get the money that was paid to me. As soon as that happens, I will be canceling my association with Paypal and even perhaps, seeking an attorney. Doing business with them has cost ME a lot of money.

I have used eBay and PayPal for years but never again. PayPal have held my money received from a sale of $975 for a month for no good reason at all. The buyer came to my residence picked up the merchandise (furniture) wood church pews. Like the pews, loaded them in his trailer, and submit payment immediately. I contact PayPal a week later as to the reason why my Funds are on Hold and they tell me to protect the buyer's interest. I said, "Protect the buyer interest?" There is no place on earth that sell used merchandise and give the buyer a month to change their mind and return the merchandise.

PayPal suddenly essentially blocked "permanently" my account because I listed for sale an over the counter vitamin (folic acid) on eBay! I am a loyal customer, very respectful to the regulations since 2006. They could have warned me if something they think is not according to the rules. But permanent banning of a customer, essentially blocking him out of eBay too with no warning? This is good business practice? Does anyone have experience over this and can help? I am issuing complaints in any organization I can find and share this on Facebook, Twitter and all the relevant forums. I still can't believe PayPal's practice of sudden death with no warning whatsoever and no previous problems of any sort.

I've been a user of PayPal for years. Until today, when I found out firsthand what happens if you link your bank account. I had a small balance owing for PayPal, under $10, and as I was waiting to get paid I knew I might get an NSF fee if they tried to take out the money before payday but instead of taking the balance out in one transaction they did it in FOUR different transactions of $1.39 each, and two of $6.99, all in the same day! I was hit with SIX NSF FEES IN ONE DAY, all for the same PayPal account. It has cost me almost $300 in overdraft fees!!! Do NOT use PayPal. They're a bunch of crooks that will completely screw you over. I am never, ever, ever using them again.

I am finding PayPal impossible to contact! I'm afraid that my account has been breached and PayPal will not respond. An online vendor may have my PayPal account info and PayPal will not confirm or deny my inquiries.

So my boss recently got cancer and had surgery and could not deliver my check to me because he was unable to travel so I told him he could just deposit the money onto my frequently used PayPal debit card. And just as PayPal decided to update their system and it ** one of my accounts up making me unable to withdraw or even transfer my money which was 2 week of pay to save my boss the hassle of trying to get next week's check to me as well. Well that was 2 and a half weeks ago. The first 4 to 5 days they just kept telling me that it's a issue with their system and they are working on it and to just keep trying. Day six they told me that the issue is fixed and it was not. And refused to do anything, wouldn't transfer it to a bank account or my girlfriend's PayPal.

I recently opened a new eBay account and PayPal account. My brother needed to pay some guys that did some work for his company out of town and asked that I take care of it for him since it was just outside of Nashville and I was here in the City. He sent $650 to me to pass on to them. It got hung up in my account after I received notices I needed to "validate" my account information. I uploaded my Tennessee State DL along with utility bills in my name and I was told they could not validate my Tennessee DL. I spoke with Teresa (employee #**) telling her I was shocked. I have had that license for 25 years and asked her what was their methodology for validating? She replied, "It's proprietary." Obviously, was very unhappy and quite frankly upset.

Bought my card in October and attempted to activate it. They never sent me the actual card after several months so I called to find out where it was. They finally sent it out. Meanwhile, they depleted all of the funds I had put on the card with monthly service fees since October. How can they charge you a service fee when the card isn't even activated yet? I finally got my card in April and now there are no funds available when I put funds on it to begin with. This is total BS. Beware of buying these STUPID PAYPAL DEBIT CARDS! It's all a sham!!! They wait months to give you your card and drain it of funds before you ever receive it or get a chance to spend the money you put on it.

I've been a PayPal user since 1999. A couple months ago, I purchased a set of earrings from Guess online by using a credit card through PayPal. The earrings arrived damaged. I went through the usual Guess return procedure, got a label from them, returned the earrings, and then a month went by without a refund. When I called Guess they were unhelpful and their email replies always said "we haven't received the return yet", though the USPS tracking number showed they had been received 24 days earlier. Tired of getting the runaround, I went through PayPal's buyer protection forms and explained the situation, and gave them the tracking number showing the return was received. Guess responded back saying they hadn't gotten it yet. Neither Guess nor I requested the complaint be closed, but PayPal immediately CLOSED my complaint and told me I couldn't reopen it.

I first called PayPal on March 27 2017 to ask for my 2012 statements for September through December. I have now called them 8 times, I have spoken to 5 managers *Cait, Ariel, Lynn, Chris, Amber, Robert* When I first called for my statements, they said they would have them right over to me. The woman actually downloaded my statements to her computer and sent them out that very day. Well, there was nothing attached to the email. So, I called back. They said they would send it out again, could take up to 48 hours because it was a big download. They sent out a second email with nothing attached.

Purchased a "Magnetic Phone Cable" from a company and they required using PayPal to make payment. Little did I know this was a Canadian based company. The "item" arrived almost 2 months later (40+ days late). It was nothing like described and the packaging was destroyed. I requested a refund directly and got no response from the seller. I created a dispute with PayPal and after a very long wait was instructed to ship the item back to the seller at MY cost. Returning an item to Canada costs over $40 using standard shipping methods from either FedEx or USPS. PayPal provides no protection against scammers like this and they provide no resolution support. You cannot contact them directly or have issues escalated beyond automated drone support.

I booked an airport taxi and paid through PayPal. The taxi did not turn up and I contacted the service provider through PayPal. I got an abusive reply accusing me of fraud. It was all a bit weird and I emailed and spoke multiple times to PayPal to arrange a refund as the service provider did not even acknowledge the transaction. They were not at all interested in finding out what happened or resolving the issue. The emails advised me to escalate the claim, but the website would not allow it. The customer service would just transfer me between claims and fraud departments and steadfastly refuse even to listen to me. It was an absolute waste of my time. I had to contact my credit card provider who promptly refunded me. DO NOT USE PAYPAL AS THEY WOULD NOT PROTECT YOU AGAINST FRAUD. Use credit cards instead.

My son sold a MAC computer using PayPal. It was in excellent condition and we sent in the original box. He answered all the buyer's questions. The buyer purchased the laptop. That was in December. In February the money was withdrawn from his checking account because the buyer decided they did not want it or was what they thought it would be, even after my son and I answered all their questions. Finally after talking with several people the account was in review status and the money went back into his account.

PayPal is not run by any set of geniuses, they are just common crooks. They do not employ any folk whom are super intelligent. They are only crooks doing typical business, within the United States Of America. Please, look around, and take note.

After being put on hold for 22 minutes or so you get someone that speaks proper English from the 1800s in Bangladesh. They read off a script and you accomplish nothing. They then put you on hold for someone else another 15-20 minutes. They pick up and still can't understand them, they are in Phillipines. You still can't get an answer to your question. This goes on for days and days and days...

There is a reason that some companies only accept PayPal. It is because PayPal will help them steal your money. I ordered items online and used PayPal to pay the merchant. The items were never delivered and PayPal accepts the merchant's word that they were. PayPal refuses to provide me with delivery date or tracking information so I am out my purchase price. DON'T USE PAYPAL!!!

Customer (buyer) files a non delivered case with eBay. PayPal immediately holds my funds for up to one month. Zero interest is paid on MY HELD MONEY. PayPal has access to the funds that belong either to me or to my buyer. WHERE is the interest money going? Small amount, granted, but, over the course of a month with thousands of individuals having their funds "held," PayPal makes a tidy sum... I would like to see justice on this evil, unscrupulous empire...

PayPal is an ok company to use if you do a lot of online shopping. You can deposit money into your online PayPal account and then use it, so your bank card information remains secure. Now for using PayPal for business (accepting payments from clients), I don't like them at all. They will hold the funds for 24-48 hours for no reason at all. They did it to me and said it was a "random audit", random my **! They put a hold on the funds, so I couldn't decide whether to provide the service to the client or not, because I couldn't get my payment.

PayPal is a good tool to use when paying online purchases but the customer service suck! Replied back to PayPal. “Then your process is does not benefit your client. Closing the claim without additional note from either party is not acceptable. Claims should not be closed unless either parties agreed and accepted.” Now you tell me what the purpose of opening a claim if PayPal does not even try to get the root cause of the issue. Again this type of service is not acceptable and this will go viral.

PayPal held funds from a client for weeks without telling me the next steps I needed to take to get the funds released. When I called, they told me the next steps which will take days to implement. I can't believe they're taking a huge cut of my hard earned money to withhold my funds. I'm deleting my account as soon as they finally pay me. Poorly done!

I was paying off PayPal and clicked the wrong bank. Unable to stop a wrong click. This happened once before in 2009. My bank can not cancel it. PayPal can not cancel the electronic payment. PayPal has asked what improvements can be made in their phone answering service. They are more concerned about their phone numbers to push than having clicked the correct bank. Total failure on PayPal to not have clarity on what bank is being used. They should have a 3 step process to utilizing any monies from an account. Since there are at least that many buttons to push on the phone to reach someone to talk to.

For 3 months PayPal has refused to changed the name on my account. I have uploaded the documents required by the website and by the PayPal reps I corresponded with. I have explained over and over again the circumstances surrounding the request. They have not once let me speak to a manager. They have not even bothered to assign anyone to follow-up with this case. Over 20 different reps have responded to me, usually with the same boilerplate answer as to which documents I need to upload - ignoring that I have already uploaded them. They have ignored that they are withholding my salary and that I have had to borrow to make ends meet.

I am using PayPal, well... since it exists. It was basically OK until now. But suddenly, when really getting problems, I realize how bad it has become, because it seems there is no user service at all. Some weeks ago, PayPal made me confirm my credit card again, which was already confirmed months ago! They took 3$ from my bank account for that, but the code which appeared on the bill did not work, I had to do it again. The second time worked, but the money from the first time I never got back. To my complaint via form from the PayPal website. I never got an answer.

I love the card readers linked to my iPhone by Bluetooth. That is the ONLY thing I love about PayPal. PayPal were happy for me to set up a business account but they suddenly blocked it and I had £900 in the account. After 50+ emails and phone calls it is still not resolved. I have been waiting 4 weeks with a lot of wrong information and automated emails which has caused a great deal of stress. If it weren't for the card reader and easy way to do transactions, I would tell them where to stick they PayPal Account.

As a small business, we have used PayPal for years on our website, and I use it personally a lot as well. This pertains specifically to the PayPal Here app - the swipe-enabled processing, like Square. They lured me in with slightly lower rates than Square, so I thought it would be good for a backup. Only after using the swiper for a few days of sales, did I become aware that PayPal Here will hold funds for 30 days. So, I sold $4500 worth of product over the weekend, and sent it out the door with customers. I processed these funds on a swiped, with card present processing platform.

Since Dec 24th, I have spent countless hours with PayPal customer service to get the situation resolved. After several hour long phone calls, tickets, escalations, I still have no visibility when I will get my $300 refund. Recently, I have escalated this to the CEO. I need help to fix this issue by increasing the urgency in customer service organization. This is with respect to transaction # **. Net/Net - My buyer has been refunded directly by eBay because PayPal didn't process the refund even after charging my bank account on Dec 24th. It's been 3 months, PayPal still has my money. I still have not seen my refund.

I have only been a customer for a short time. Originally in 2014 and then re-connected in 11/2016. I am a stamp collector and the best place to buy stamps is eBay. And if you shop or sell on eBay you must use PayPal. First off I think that is against the law to have that requirement when both companies are owned by the same person, but that is for another day.

We have used PayPal on our website along with a credit card processor. Paypal decides how much of your money they are going to release rather than releasing your money to you so you can run your business. I went through the process of lifting the limit which they declined and decided they will hold our money for 21 days. When I called to speak with someone about this I was told there is no one who can speak with me because the audit department does not have a customer service department.

Don't pay with PayPal and use credit card instead. Don't pay attention PayPal saying "we got you covered." It's bold lie! You are not covered, I was not covered. I bought the item on eBay, checked out with PayPal and PayPal refused to issue me a refund even though the item was defective! The item was still in return time period, PayPal comes with every excuse to protect its profits, don't checkout with PayPal if you pay more than $15-20. It's too much to lose. Will never use PayPal again!

If you going to call PayPal and ask to speak with a supervisor for an issue sit down relax eat dinner go out and comeback you still going to be on hold. I have been in the retail management for 30 years and never seen anything like PayPal. DO NOT CALL A PAYPAL SUPERVISOR AFTER 8 PM UNLESS YOU WANT TO WAIT AT LEAST 1 HOUR. I ask John one of their employee for a supervisor. I'm still waiting on the phone 3/28/17 at 9:17 PM. WORST CUSTOMER SERVICE EVER!

PayPal doesn't care whether you have a limitation, a family to feed, a home that you need to pay for or your kids. All they care about is using and abusing you whenever they can. When I got limited by them, I tried to call them up and even email them like they insisted, but they denied every chance of communication on their part. Did they help me with my limitation when I needed it? Nope, they refused to. Not only that, they turned my appeal into a permanent no. Now I cannot sell nor have a way to pay the bills.

I ordered the stacking heart bowls but only got one so I wrote the people who make them and told them about the other 2 missing bowls but now PayPal wants to charge me for something I never received! I have called them many times about this matter and transferred 3 times to very rude people! I told them I am not paying for something I never received! I got a email today saying my account past due but the automated call said I have zero balance? I will NEVER do any other business with this sad company!

I am really not happy the way Paypal has replied to my call against my dispute with Tidestore a China company. Paypal customer care manager simply said they cannot help me. They know very well that Tidestore is doing big fraud with so many people every day but still they allow their transactions. Don't believe Paypal they are helping wrong people. Don't use paypal again... Paypal case no: **

I recently attempted to make a payment to a client but made a mistake in specifying the client's PayPal account. As a result the transaction was marked Cancelled on PayPal. A few minutes later, I made the payment to the correct client account. However, both the canceled payment and the actual payment were made to my account on the same day. The resulting double payment in my account resulted in an overdraft NSF charge to my account.

I recently wanted to sell on eBay. eBay requires PayPal to process its payments. PayPal wanted my bank account login/password. When I would not provide that information, it wanted copies of my credit card statement and my bank statement. I tried to delete the bank account and credit card info, but could not. Responses are automated. I have filed complaints at https://www.ftc.gov/ and at http://consumerfinance.gov. The more complaints, the more chances of correcting the situation. File complaints everybody.

While I have not experienced any big problems with Paypal, I must agree that their customer service is lacking and their staff is not always professional. I also have experienced some shadiness, but as the result what else do we have on the same level as a platform to quickly pay and quickly receive payments? When there is a serious competitor to Paypal we will go ahead and use both services. Quite recently I abandoned my FirstData merchant account due to server problems with overcharging and shady activity with the notorious "PCI compliance". My suggestion: swallow your pride and pay via Paypal until serious competitor of Paypal appears on the horizon. While Paypal is a semi-monopoly, they act like one. That's natural. Yet I must note that I never keep more than $500 to $1000 (for more than a month) in my Paypal account and even then I always withdraw the money into my bank account as soon as I accumulate $1000 or less in it.

I paid for an overseas transaction using PayPal thinking it was safe. The website took me to the PayPal screen which asked me what account would I like to charge. I selected my corporate card and clicked submit. It charge my personal bank account instead. I did not have the funds to cover it, so I started incurring fees. I called PayPal and received nothing but condescending attitudes, stating I was the problem, not them. I tried expressing to them that I selected my card and not my bank account but they refused to believe me. I asked them what I could do to stop this, they said to contact the company I purchased from and cancel the transaction. I did and paid with my card. I was told by PayPal that my bank would not be charged.

Using PayPal is a joke if you think they will protect you if something goes wrong. Bought 24 Russian piping tips from a scam website called LightInTheBox (sorry I didn't do more research into the company) and when I received only 1/2 the merchandise, I tried contacting the company but could not because there is no phone number or email. They kept telling me to use my order to resolve but as luck would have it, they have no record of me buying anything and I have no way to contact them at all. I then escalated it to PayPal and lo and behold, they want me to send the merchandise back! It's to CHINA! It will cost more to send back than it was worth! Why should I have to do that? Plus, I can see a LOAD of problems doing that. Even with a tracking number, they can say they never received it and then I would be out MORE money. So I am stuck and will NEVER use PayPal or buy online again.

To set the table I have purchased approx 400 figurines from eBay in the last year and many have broken due to poor packaging. Most problems were resolved at the seller contact level but the remaining issues resulted in probably 300 calls to eBay necessitated by the eBay business model of staffing all levels with offshore CRs who are incapable of doing their jobs and pass on inaccurate information 90% of the time. I reached US CRs three times out of 300 contacts. This set up has been put into place to frustrate callers to the point of making them stop calling. Thus good service is a negative, bad service is the new world order. Recently PayPal has modeled itself on eBay with offshore reps who do not know the fundamentals of their job.

I have been a member on eBay since 2001 and signed up for PayPal at the exact same time I opened my account on eBay 16 years ago. Recently I had an issue with PayPal's transaction processing procedures. I had 2 items in my eBay cart that were from different sellers -- a set of tires from one seller and a set of valve stems from another seller. I clicked on the "Proceed to checkout" button just like I have done many times in the past, I did absolutely everything the same way I have done many times before under the same situation. Funds in my PayPal account would be used first, and then the remainder would be taken from my bank account.

I was shocked at a $25.00 late fee on a $33.00 purchase when I had a $50.00 credit in my account. Worse was the inattentive and rude customer service. I waited on hold through four phone calls adding up to 90 minutes. They would not answer my questions and kept connecting me back to the automated machine. I ended up paying the late fee just to close my account. I cannot believe they want you to give them your bank login and password to add credits to your account. I do not trust this company at all. I have closed my account and recommend that this company is investigated for unfair practices and fees.

Because I did not go thru PayPal to file a dispute, but instead thru my credit card company, PayPal will not accept the refund from the seller. This is totally unacceptable. They are the crooked people I have ever dealt with. I will NEVER pay for anything using PayPal again. This company is nothing but a SCAM. Be careful. Just when you think they are good to use, they screw over you.

Just spent two hours on phone with Paypal - they are holding my money illegally and fraudulently. They say once the tracking shows the products arrive they will release funds in 3 days. They don't. I've had to manually go through 200 items at the cost of countless hours of my time to get my funds released. Have multiple hours of bad customer service recorded and am working on a media story about this. On top of that, they released my account hold 12 days ago and now have placed it back on my account. This is just wrong. The customer service SUPERVISOR told me this morning that he could assure me the hold was ONLY for the one larger transaction and that all of my other TRANSACTIONS would process okay.

I was operating my business just fine, when in October 2016, Paypal had me on the phone and said to me "Mr **, Paypal has made the conscientious decision to ban you from our organization for the rest of your life, you are risky and very dangerous". Before they could hang up I said that what I do is not illegal (I'm stamp dealer). Paypal stated "No Mr. ** it's not illegal, it's immoral." Paypal said in all the years they been open they have never seen anybody do business the way I do. Paypal said that I have this small group of men that give me money, then I take the money and spend it all over the world buying stamps and causing problems. Paypal stated "You moved $185,000 between January 2016 and October 1st 2016 and we don't like the way you did it."

PAYPAL is one of the worst companies in the world to do business with!!! They are even just plain cold and heartless!!! Without going into specific details... I am the VICTIM OF IDENTITY THEFT... I had my identity stolen over 20 years ago by a family member who used that information to open various accounts in my name... to purchase all types of merchandise and even pornographic materials! He hacked into our home cable system and my computer too and used my personal information to order these materials WHILE I WAS AT WORK (DOCUMENTED)! As a result. In 2006, PAYPAL restricted my account for "violating their acceptable use policy... with ABSOLUTELY EXPLANATION OR DOCUMENTATION PROVIDED...

My experience with PayPal was the worst. I had an issue when I did a cashback transaction, so I called PayPal and they told me at first that my money will be refunded, for the double charge. Then they said that they don't do disputes on cashback and I can't get my money back. Now I'm out of $100.50. Wow is that how you conduct business. A lesson learned. People don't ever do business with them.

I've been using PayPal for over 10 years. Now I hate them for so many reasons. Been with PayPal because of selling on eBay. If I had it to do over again I definitely would not choose PayPal. Switching to another processor and closing my PayPal account right now. Been facing many problems but I am gonna explain here my very obvious and recent problem. I ordered 1000 pcs from China but long story short I lose my confident because of couple of reasons then had to cancel order... and the seller didn't responded to refund for sample cost 75$ then I filed dispute on Paypal but I just received email that my case is denied.

I realize many people are selling fake gold bars on eBay. With that said, I have a receipt from the real and legitimate company I purchased my gold bars from. One buyer on ebay "windmatic" purchased two gold bars from me. He left positive feedback and was happy with his purchases. A month and a half later he asks for his money back and says the bars are fake? Ebay denied his claim so he runs and cries to paypal. PayPal refunded his money even though he never had the bars tested to see if they were real or not. Second he admitted to buying several gold bars from other sellers. So what does he do, he sends back two fake gold bars, keeps the real ones I sold him and now he gets double his money back. Paypal are a bunch of crooks. I send them a picture of the receipt and everything but they did not care. Do not use paypal for anything, if you do be prepared to lose all your money.

PayPal are now placing funds on hold retroactively. Meaning that monies you have already received and in my instance, shipment delivered 24 hours earlier, and the buyer has not filed a return request nor disputed the transaction, PayPal are placing a HOLD on the funds, effectively, causing your account to go into the negative. What this means is that when they do release funds they have previously held, often from a different sale, when they release these funds, PayPal STEAL them back based on the false negative. I have no idea how we are supposed to check what PayPal are telling us? How do we prove that they are telling us the truth, since there NEVER was a hold until 2-4 weeks after the fact, and the buyer has already received their order?

It has been over nine days since an amount of monies was sent via a refund back to my PayPal account. It has sat in the pending stage since. I have contacted PayPal on four occasions inquiring as to why the monies have not entered my account. Each time I am told they are aware of the problem, admit that the monies are pending but say that an issue has arisen at their end and are looking into it. Payment has been promised but when!!? Most certainly I feel I am being given the runaround. I have been told that my details have been added to the list!? (WHAT LIST?) Regarding this particular issue they are trying to resolve at their end. I have been assured that I will receive my refund but again when?!

I've been a seller on eBay since 2014, therefore I've had to deal with PayPal. Recently PayPal took shipping costs that had previously been paid. $25 dollars worth of shipping that had been paid, processed and used two weeks prior. I contacted PayPal via phone. After telling my story to three separate PayPal reps, I was transferred to eBay as PayPal Resolution Center rep explained that it was eBay's error. However, after close examination by eBay, it was found that they played no part in the error. So I was referred back to PayPal, where the nightmare only became more intense.

PayPal destroyed my sales opportunity by their holds & reserves - I have had a PayPal account for several years, have maintained the account very well. I also am an eBay seller, have several hundred 100% positive reviews. Recently after a lot of effort I booked a sales for $7600. Happy and ecstatic. This was a much needed order and business after several months of erratic ordering. I visited my PayPal account, and they had put a 21 days hold on the funds. I called PayPal and asked them to release a partial so we can prepay for shipping and labor to prepare the item. Well not only did they not release a partial, but rather they limited the entire account. Which meant that even when we get other orders we don't have access to our funds for those orders either.

Previously I had written very negatively about PayPal. I created a PayPal account and within a week of creation I was trying to receive an upwards of $500+ via bank transfer to my PayPal. It took PayPal a little over 30 days to release my funds to me. I understand that they probably got freaked out because the transaction was coming from outside the country along with it being a new transaction, but, there needs to be a system in place for these transactions. Upon further investigation into PayPal I realized that they do have a lot of cool things that are pretty helpful to the user. For example, you can apply and almost instantly get a debit card from PayPal. This is a debit card that takes the funds directly off your PayPal account and you can use it basically anywhere. It is almost like Amazon's credit card but it's a debit card.

I sold something on eBay that the buyer wanted to return. I had a no return policy and her reasoning for the return was essentially that she didn't like the item. A complaint was filed with eBay and they resolved it in my favor. The buyer then went to PayPal to dispute the purchase. PayPal sent emails to a rarely used email requesting my side of the story. They only gave me a week and I did not see the emails until I noticed that I had a negative balance on my PayPal account. Yes, they reimbursed her money for the item. I contacted Paypal to appeal the decision and I was told that because I did not respond in the time that they requested, they would not review it again.

I originally ordered one of these jackets for my brother for his birthday. When it did not arrive in several weeks I checked with PayPal, told me there was no order received for product. So, I ordered another jacket. Two jackets arrived the same day! Now I need to return one of them, however no directions on how to return and the jackets came from China!!! How to heck do I return to China??? Ripoff! I will NEVER order from anything related to PayPal again!!! Done!

PayPal automatically refunded a buyer of a crystal candle holder set, Simon Pearce, signed, very valuable, to claim shipping damage after they kept the item for 70 days. This is unspeakable, and so unethical. How do you allow someone to claim shipping damage after keeping the item over 70 days? Don't you report shipping damage immediately? Not to mention, of course, the items comes back totally busted to pieces and worthless now. Too late to file a claim with post office for damage. Who in the world allows this, other than PayPal?

I have been calling for days. I get put on hold for 30-50 minutes only for the call to be disconnected. Then I have to call back and start all over again. I purchased a product and after 30 days I hadn't received it. I canceled my order then all of a sudden the seller provides a tracking number. I was told to "refuse" the package and then my money would be refunded. I then get an email saying that my case was closed and I would not be receiving a refund. I am now on hold AGAIN for the 6th time in 2 days!!! They are the WORST!!! DO NOT USE THEM!!!

I have been on PayPal for a few months, one day I was notified that my account status is limited because I was buying and selling bitcoins. I have never had any chargebacks or complaints with any transactions. They determined my transactions to be "risky" but did not violate any terms or the acceptable use agreement. So they have closed my account, and hold my funds for 180 days. I just made a complaint with the California Dept of Business in which they said it is illegal to hold funds for that long without any violations. PayPal claims they do this to prevent chargebacks.

PayPal had a glitch in their system they said, and could not release the money sent to me by a client. They gave me a temporary payment then took it back, creating a negative balance on our account. After 6 months of calling and emailing PayPal to resolve this issue, they have now sent my negative balance to a Collection Agency.

I signed up for PayPal because I figured it was a fast, easy, secure way to quickly pay for things purchased online. I like to shop online, so not having to fill out forms every time was enticing. After a couple years, Paypal offered me a line of credit. I accepted, even though I really don't shop with credit. I figured I'd just keep using my debit card as my payment option anyway, not the line of credit. But then somehow I accidentally made a purchase with the credit, and so I got a bill. I called and asked why and they said I'd made purchases with the credit. I said I did not want it, I really just wanted to use my debit card - and they helped me edit my payment preferences.