Napster Reviews

Why in the world did they discontinue the sound equalizer on computer app? Seems like I can access it on my Android, but nothing doing on computer. Some of my downloads are from the 60's, of mono quality, but the new software prevents you from adjusting the quality of the sound.

Rhapsody no longer sells or let you burn cds, but what's worse, you can no longer store your imported or purchased music, which means if you upgrade to Rhapsody 6 you will lose all that music from your Rhapsody library. To add insult to injury, you cannot export a list of your Rhapsody music or copy and paste it to see the list you have. Which means before I cancel (which I'm doing ASAP), I have to sit and take screenshots of all my music so I can see what I am losing and take that list to iTunes to re-import.

To folks having problems downloading to MP3: I also had the problem - this fixed it for me: Install Rhapsody 6 (but do not uninstall Rhapsody 4). Login to Rhapsody 6. Download a song to your pc. Open the song with Windows Media Player (not sure what version this will work with - I am using Windows Media Player 12). You will get a message that the song is not compatible with current DRM and an option to update DRM components. Click Yes to update DRM components. Once updated you should be able to play a song with WMP. Close Rhapsody 6 (if you have been using your MP3 device with Version 4 and have not attempted to reformat in order to work with Rhapsody 6). Open Rhapsody 4. Update internal clock and update track licenses. Try downloading a song - it now works (at least for me).

Years ago (12) I had a Rhapsody account and I loved it. I have moved on and changed jobs, computers, email addresses, and have not used the service in about 6 years. Every August without fail I get a billing from them. Their customer service is virtually non-existent. When I do get someone on the line I tell them my dilemma and they say I need to login and manage my account and they tell me to download the software and enjoy their service. I don't want it!!! My account login does not have my credit card attached to it anywhere I can find. I want my money back! This company should be seriously investigated.

I have been with Rhapsody for 4 yrs and paid by monthly auto deduction from checking account. In June this year they explained if I paid for full year in advance I would save so I did. I have had one problem after another unable to Authorize laptop so I cannot download any tracks on laptop and everyday I have to reinstall application. And on tablet error messages where I can't even access my playlist. I have made numerous calls to Rhapsody and after being on hold forever call is dropped for no reason and this continues several times and when I finally reach a tech and explain my issue and a promise to resolve problem ends with my call being disconnected yet again.

My daughter downloaded this YEARS ago, and neither she nor I have used it for the past ten years. They keep charging my card and you cannot cancel without logging in, but neither of us knows the log in info. I finally got a person on the phone and was assured that it had been cancelled after I disputed it with my credit card but they STILL are trying to charge me. This is the worst music app out there.

I was a Rhapsody customer for about 8 years. I am a runner, and I've always loved the ability to download new stuff to my MP3 player on a subscription model -- that's perfect for me. I also have many thousands of MP3 tracks ripped off my old CD collection, and a number of playlists that blend my personally-owned tracks with Rhapsody's subscription tracks. For a long time, Rhapsody was my little running nirvana. Very recently, they changed their business model and forced a software update that pulled the rug out from under us.

Let's get one thing straight - Rhapsody has never been an easy-to-use or technically flawless service. But the July 2015 "upgrade" from Rhapsody 4 to Rhapsody 6 has been an unmitigated disaster for customers. I am one of those who got some spotty success with it when first installed, but then when trying to re-authorize my MP3 player, Rhapsody started to not recognize it, and syncing was a mess - songs would try to re-sync over and over, leaving the other songs "behind" them in the queue unable to transfer to the device.

In July I noticed that I could no longer add any new tracks to the Sony mp-3 I have been using with Rhapsody for 8 years or so. In trouble shooting I discovered that permissions had been altered and my mp-3 was not supported anymore. I further discovered that as of August I could not even validate the existing tracks on my walkman, although Rhapsody still automatically deducted the monthly charge. In attempt to fix the issue I re-installed Rhapsody which promptly installed the Rhapsody 6 update.

Evidently Rhapsody performed an update. My old software just quit working. So I updated and found the new software is unworkable - seemingly offers less service (hard to tell since I couldn't get it to work) and erased 99 percent of the songs on my mp3 device that I had worked very hard to collect. I canceled my subscription.

I'm tired of other music apps. They repeat songs even though I'm listening to a genre of a decade. Then there are advertisements. Downloaded Rhapsody. I'm listening for 1 hour and they already started to repeat songs! Ridiculous! Thank goodness it is a 7 day free trial! They sure will not get any $$$ of my money!

Rhapsody changed their website, and allegedly upgraded. The music that I purchased is gone, none of the devices are working with Rhapsody. Poor customer service.

I started as a Napster customer. I had Napster to go. I liked the idea of being able to take all my songs with me in my car via the MP3 player. Napster was acquired by Rhapsody. It has been a steady deterioration of product quality ever since. First, the user interface is not only more difficult to use, but the program frequently becomes non-responsive. Now, I'm told that with the upgrade to version 6, that my MP3 player will no longer be compatible. I've lost much time and many of the songs that I built up over the years because of re-formatting and changing to upgrades. Rhapsody has become increasing less desirable with all the hassles and obstacles I've encountered, as a customer, since they took over Napster. I've wanted to adjust to the changes, but it is uncertain whether I will remain with Rhapsody in the future.

With the latest update of their software, Rhapsody has conscribed millions of subscribers to be pawns in their coercion of artists to allow unlimited streaming. While that isn't such a bad thing on many levels - it is not something that any artist should be forced to agree to. It must remain the artists' choice and they should be able to choose to participate in the business model or not. This is exactly what Rhapsody has now done by no longer allowing you to access your personal library of music (much of which could have been purchased from Rhapsody in their previous versions). As in my case you can be left with hundreds of well-loved recordings that you bought and paid for that you now can no longer play.

Login with a Verizon account is next to impossible if you ever forget your password. Once you have your music downloaded and they have an update you lose all of your music and they don't give you an option to automatically download it. Same thing for when you upgrade your device. The service will occasionaly not work if you don't have internet access. Work well if you.

Rhapsody...where do I begin? I was a customer of theirs for over 10 years. The past 6 months, yes unfortunately I did say 6 months, the app consistently kept freezing up, music would not stream, buttons would not respond. I would contact Rhapsody and they were extremely gracious in the amount of free service they would give me for my trouble -- I mean, really a ridiculous amount of free service. That said, free service was not what I was looking for. I would go through these hoops with the agents on things to do to fix the problem. The proposed solutions either did not work at all or would work for a little while then the issues would begin again so I would keep them informed, or so I thought I was, by sending them crash reports.

Try listening to this and it plays for a few seconds and stops... $10.00 extra a month for this nonsense...not worth it, going to cancel it...If they try talking you into this mess, DON'T DO IT.

Rhapsody sent me an email saying they didn't like my old password and blocked me access to my account without my permission. Today, 6/19/2015, I cannot access my account, once again, because my password is not being accepted. I would like to know who thinks they have this authority without my consent. I am, also, requesting access to speak with a live representative.

Through the recent media discussions about the new Apple music service, I found out that Rhapsody is currently charging customers for the Premier service $9.99 a month. I went to the Rhapsody website and was able to confirm that they are charging $9.99 for what they call Premier service. I've been paying $14.99 a month for as long as I can remember since I started using Rhapsody through an MP3 player which had the embedded capability. I believe the service I subscribed to was called Premier Plus. It looks like Rhapsody discontinued the Premier Plus service in 2010 but didn't inform me of that, but continued to charge me $14.99/month. I find this plain dishonest and an unfair treatment of loyal long-term customers.

Subscribed in January 2015. Never able to access site. Never recognizes my email address or password. Unable to change password, does not recognize my email address. Finally provided a telephone number beside my credit card charge on my May statement. Called and only referred me to Rhapsody.com. No other option. This company makes it impossible to contact them to cancel or correct information. Once the monthly charge goes on your credit card, they drop out of sight. I have not been able to get an address to contact them by mail. Never able to use service but still paying monthly charge 6 months later. Finally disputed current charge with my credit card today with not much hope of resolving this issue. They have to do an investigation that requires 60 days.

This is the worst streaming music site I have ever experienced... so confusing, messy, disorganized. The search tool does not work, it's hard to find the music you want. What a waste of money. I would never recommend it to anybody. There is nothing like Spotify and Pandora.

verify who I am. Now if you would like any help, you have to call MetroPCS customer service - they're no good - did not understand my English, did not understand my problem, or had no idea what to do as far as my phone application; why I need a Gmail or Facebook account again.

I have been a Rhapsody subscriber for YEARS. The most I have paid was for maybe the past 2 years, at $9.99/mo. That allowed me to use 2 MP3 players and my laptop for streaming and downloading music. I canceled my subscription in November when my MP3 was no longer compatible with Rhapsody, which was fine since it was time for an upgrade. However... less than 3 months later, I have renewed my subscription at $9.99/mo, only to find that now I can only authorize 1 MP3 player! Their explanation: "Since our upgrade to improve the Premier plan, you are now able to authorize 1 computer, 1 MP3 player and 2 "mobile devices."

I am a long term Napster and then Rhapsody user of over 8 years. I loved using Napster that allowed the ability to download, purchase tracks and burn CDs. When Rhapsody took over there were instances when I paid for the entire album but certain tracks were considered streaming only. I took that with a grain of salt and continued to use Rhapsody. My current problem is that as of November 2014, all of a sudden, my Android based Asus tablet was no longer compatible with Rhapsody! It appears as if only my PC and Mobile Android phone will work with Rhapsody. Now I am in a dilemma of trying for find a music service that's compatible with all of my devices like Rhapsody used to be. I like to burn CDs so I can listen to CDs in my care. Currently evaluating music services now. Boy I miss the old Napster/Rhapsody!

How do I count the ways? Stole my own music that I had uploaded from my own CD's. Charged for subscriptions I didn't order. Infected my computer. Destroyed my song library. No customer service - obtuse directions. Unusable new format.

I had an account but requested it be closed in November 2013. I received confirmation from Rhapsody that it was closed then, however my account was charged for an additional 10 months - until I noticed it and called my bank to stop paying them. Customer Service confirmed the cancel date but "couldn't help me" to refund the fraudulent charges as it involved my card. Told I needed to speak with an Agent, a return call was scheduled for 5 o'clock Eastern time on November 15, 2014 - guess what? Nothing! Surprised? No! I reported this to my bank so maybe they have more luck.

I was a member of Napster years ago, for several years before I cancelled my account. Since that time, I have noticed that Napster (or Rhapsody now) periodically gets in my Windows Media player music and says it has media rights to my songs. These are not necessarily songs I purchased from Napster. Some are from albums I downloaded from other sites (Bethel Music, for one), or Cd's that I own and have copied to my computer. I want to get RID of all remaining Napster/Rhapsody files on my computer so they stop stealing my music, but when I tried to remove the files manually, it really messed up my computer. There must be some shared files that I needed. Isn't it against the law for Napster to claim ownership of songs that did not originally come from its site?

People come to this website if they have a problem and then gripe. They lose their music because of bad computer management or if there's a software conflict, like when "DEP" is enabled (a Windows service that disallows some programs). I think the software is designed by the "Real Player" folks of yesteryear, a service/standard that didn't "make it" to the modern internet. The software is a bit deficient, and that's one of the reasons for a 4-star. Although the software and service is a bit buggy, I'm overall satisfied with Rhapsody. For about $15 a month, I can get almost any song I like; about the cost of 1 album each month. In more populated areas I can get practically whatever song streamed to my smartphone. I don't buy much music, but when I do, I make sure to make a backup. I'm going to keep my Rhapsody subscription.

I have spoke with Rhapsody and informed them that the tracks do not complete. Track stops and the next track starts. Long time customer and months have passed and nothing has changed. They tell me that they are working on it and will send an email when fixed. No email or information update. Quality is out the window. Will have to make a change. Not what it used to be. Always had some issues but they were resolved in a timely manner. This is unacceptable, especially when there are free services out there and we are being charged $10.00 per month. Time brings about change. I guess I'll have to adjust and find a new service. Has anyone else experienced this? Please Advise.

I went to play a bunch of songs I had downloaded on Rhapsody and they were all gone. They had all been working less than 24 hours earlier and I had done NOTHING with them, or to cause this. Anybody else have this problem??? I sent an email to them for help, but have yet to hear back from them.

I've been a subscriber to Rhapsody's Premier Plus since January of 2010 paying $14.99 for my subscription. I went with the Premier Plus because I was able to use three mobile devices rather than the one with the regular Premier subscription for $9.99. Well Rhapsody did away with the Premier Plus in the spring of 2010 which I was not aware of. I guess it's my fault for not checking on that, but I've been paying the $14.99 since January for the same service the subscribers that are paying $9.99 are getting. Rhapsody's been charging me an extra $5 since 2010! I'm furious and cancelling my subscription today! Rhapsody never notified me of the change of price but continued to charge the $14.99. This is very dishonest and I was a loyal subscriber. Even telling people about Rhapsody. I will never again use them and will never recommend them to anyone! Dishonest!

Rhapsody blows dead bears. They changed the interface, lost my entire playlist and the "support" staff are all in India and seem to all have generic American names. It's highly insulting to know you're talking to someone in Delhi and being told their name is "Johnny" or some such when I know damned well their name is probably something like Sanjit. Does Rhapsody think we're all a bunch of corn pone Hillbillies? I hold an MFA from a prestigious college. I have no problem talking to a Sanjit or Rashid. Account cancelled.

I tried dealing with this issue privately and directly with Rhapsody customer service, and was effectively blown off. I encourage everyone with a Rhapsody account to check their account settings and make sure they also are not still being charged $15/month for the defunct premier plus account, because if you are, you're paying $15 for the same features for which others are paying $10. I've spent the past 8 years encouraging everyone to try Rhapsody, but I now am forced to tell everyone to try other services instead, and here's why (Please read this post in its entirety):

I just came across a 25 song Napster gift (unused) that I gave to my wife 2 years ago for Christmas. The claim code on the back had yet to be scratched off, so I know it has never been used. Apparently, right around the time of purchase, Napster was bought out by Rhapsody. I tried going onto the Rhapsody website and redeeming the card to no avail. The card number comes up as invalid. So I tried their tech support and the rep said the card is expired. When I told him I purchased the card in California and reside there and there is no expiration on gift cards, I was told that the card was no longer valid because they are now Rhapsody. Now, on their website, they still used the Napster logo and even have pictures of the exact same gift cards on the page where you would log in and add a gift card. I would think that Rhapsody would be obligated to honor the commitments of Napster when they purchased to company. Is there anyway to get them to honor my gift card?

Rhapsody made an unauthorized charge to my account. Since they do not have a phone number to call for this type of problem, you are forced to go through your bank, file an affidavit and hopefully the bank can talk Rhapsody into giving the money back. It would seem to me that could easily resolve these issues. Since there are no other unauthorized charges on my account and since my card wasn't stolen, I think they are aware that they did this and are intentionally making it difficult so they can essentially steal money.

I recently upgraded Rhapsody to the supposedly improved edition (it isn't). I just found out, in the process, that in January of 2013 they sneakily charged me $96 for Premium and I never asked for that. I have an email in to them and I am composing one to the State's Attorney's Office and the FTC. In the meantime, stay far away from these crooks. They belong in jail!!

My husband bought me a "lifetime" subscription to the Rhapsody music service when it first came out in the early-to-mid 2000s. Disappointed that the service was only designed for listening to music on a PC, I didn't really use it much. But with the advent of smartphones, I figured maybe this service might be useful to me now. And hey, it's a LIFETIME subscription, so it should still be there, right? Wrong. According to my account history, in 2006, my "lifetime" subscription was converted ("for free"!) to one of the monthly plans. Not cool.

I closed a Visa Card with Citibank and paid the account in full. Then I receive a phone call saying I was past due. When I logged in, there were several charges since February by Rhapsody.com. I had an account with Rhapsody back in 2010 but canceled the account. My bank transferred me to Fraud but they hung up after I gave them the information. I called Rhapsody and they said they could do nothing without a "Merchant" number. There is no merchant number on any statement. Rhapsody hung up too. I am beginning to wonder if the banks and some merchants are in it together to scam the population. There needs to be a way to clear these unauthorized charges as soon as the consumer is aware of them. Plus the new paperless environment helps the banks to hide these charges from the consumer.

Rhapsody acquired Yahoo Music sometime back and grandfathered all unlimited lifetime plans of Yahoo Music into Rhapsody. Unlimited lifetime accounts had a rate lock but now Rhapsody is forcing all unlimited lifetime plan holders to take a lesser plan, which offers less services, or pay more for the same services they have with their unlimited lifetime plans. This is nothing less than extortion and should be addressed to protect consumers from Rhapsody and their corporate greed. I feel there are enough members out there who will join hands for a class action lawsuit against Rhapsody to honor the plans or pay the difference as credit to consumers for a minimum of 5-10 years more of subscription. Any able attorney willing to take this challenge is welcome to look into this and contact me.

Somehow this company has gotten my credit card number not once but twice. I filed a complaint when I viewed this and an E Music charge on my credit card and reported this was not an authorized charge by me. Then new cards were issued and a new bill came out and what do I find, but new charges on my new number by both these companies again. It's unbelievable. When I called Customer Services at RI Rhapsody, I was told to file a stolen card report as they had to protect their valuable customers' information. Please, they are protecting a thief. What a joke!