Napster Reviews

Why in the world did they discontinue the sound equalizer on computer app? Seems like I can access it on my Android, but nothing doing on computer. Some of my downloads are from the 60's, of mono quality, but the new software prevents you from adjusting the quality of the sound.

Rhapsody no longer sells or let you burn cds, but what's worse, you can no longer store your imported or purchased music, which means if you upgrade to Rhapsody 6 you will lose all that music from your Rhapsody library. To add insult to injury, you cannot export a list of your Rhapsody music or copy and paste it to see the list you have. Which means before I cancel (which I'm doing ASAP), I have to sit and take screenshots of all my music so I can see what I am losing and take that list to iTunes to re-import.

To folks having problems downloading to MP3: I also had the problem - this fixed it for me: Install Rhapsody 6 (but do not uninstall Rhapsody 4). Login to Rhapsody 6. Download a song to your pc. Open the song with Windows Media Player (not sure what version this will work with - I am using Windows Media Player 12). You will get a message that the song is not compatible with current DRM and an option to update DRM components. Click Yes to update DRM components. Once updated you should be able to play a song with WMP. Close Rhapsody 6 (if you have been using your MP3 device with Version 4 and have not attempted to reformat in order to work with Rhapsody 6). Open Rhapsody 4. Update internal clock and update track licenses. Try downloading a song - it now works (at least for me).

Years ago (12) I had a Rhapsody account and I loved it. I have moved on and changed jobs, computers, email addresses, and have not used the service in about 6 years. Every August without fail I get a billing from them. Their customer service is virtually non-existent. When I do get someone on the line I tell them my dilemma and they say I need to login and manage my account and they tell me to download the software and enjoy their service. I don't want it!!! My account login does not have my credit card attached to it anywhere I can find. I want my money back! This company should be seriously investigated.

I have been with Rhapsody for 4 yrs and paid by monthly auto deduction from checking account. In June this year they explained if I paid for full year in advance I would save so I did. I have had one problem after another unable to Authorize laptop so I cannot download any tracks on laptop and everyday I have to reinstall application. And on tablet error messages where I can't even access my playlist. I have made numerous calls to Rhapsody and after being on hold forever call is dropped for no reason and this continues several times and when I finally reach a tech and explain my issue and a promise to resolve problem ends with my call being disconnected yet again.

My daughter downloaded this YEARS ago, and neither she nor I have used it for the past ten years. They keep charging my card and you cannot cancel without logging in, but neither of us knows the log in info. I finally got a person on the phone and was assured that it had been cancelled after I disputed it with my credit card but they STILL are trying to charge me. This is the worst music app out there.

I was a Rhapsody customer for about 8 years. I am a runner, and I've always loved the ability to download new stuff to my MP3 player on a subscription model -- that's perfect for me. I also have many thousands of MP3 tracks ripped off my old CD collection, and a number of playlists that blend my personally-owned tracks with Rhapsody's subscription tracks. For a long time, Rhapsody was my little running nirvana. Very recently, they changed their business model and forced a software update that pulled the rug out from under us.

Let's get one thing straight - Rhapsody has never been an easy-to-use or technically flawless service. But the July 2015 "upgrade" from Rhapsody 4 to Rhapsody 6 has been an unmitigated disaster for customers. I am one of those who got some spotty success with it when first installed, but then when trying to re-authorize my MP3 player, Rhapsody started to not recognize it, and syncing was a mess - songs would try to re-sync over and over, leaving the other songs "behind" them in the queue unable to transfer to the device.

In July I noticed that I could no longer add any new tracks to the Sony mp-3 I have been using with Rhapsody for 8 years or so. In trouble shooting I discovered that permissions had been altered and my mp-3 was not supported anymore. I further discovered that as of August I could not even validate the existing tracks on my walkman, although Rhapsody still automatically deducted the monthly charge. In attempt to fix the issue I re-installed Rhapsody which promptly installed the Rhapsody 6 update.

Evidently Rhapsody performed an update. My old software just quit working. So I updated and found the new software is unworkable - seemingly offers less service (hard to tell since I couldn't get it to work) and erased 99 percent of the songs on my mp3 device that I had worked very hard to collect. I canceled my subscription.

I'm tired of other music apps. They repeat songs even though I'm listening to a genre of a decade. Then there are advertisements. Downloaded Rhapsody. I'm listening for 1 hour and they already started to repeat songs! Ridiculous! Thank goodness it is a 7 day free trial! They sure will not get any $$$ of my money!

Rhapsody changed their website, and allegedly upgraded. The music that I purchased is gone, none of the devices are working with Rhapsody. Poor customer service.

I started as a Napster customer. I had Napster to go. I liked the idea of being able to take all my songs with me in my car via the MP3 player. Napster was acquired by Rhapsody. It has been a steady deterioration of product quality ever since. First, the user interface is not only more difficult to use, but the program frequently becomes non-responsive. Now, I'm told that with the upgrade to version 6, that my MP3 player will no longer be compatible. I've lost much time and many of the songs that I built up over the years because of re-formatting and changing to upgrades. Rhapsody has become increasing less desirable with all the hassles and obstacles I've encountered, as a customer, since they took over Napster. I've wanted to adjust to the changes, but it is uncertain whether I will remain with Rhapsody in the future.

With the latest update of their software, Rhapsody has conscribed millions of subscribers to be pawns in their coercion of artists to allow unlimited streaming. While that isn't such a bad thing on many levels - it is not something that any artist should be forced to agree to. It must remain the artists' choice and they should be able to choose to participate in the business model or not. This is exactly what Rhapsody has now done by no longer allowing you to access your personal library of music (much of which could have been purchased from Rhapsody in their previous versions). As in my case you can be left with hundreds of well-loved recordings that you bought and paid for that you now can no longer play.

Login with a Verizon account is next to impossible if you ever forget your password. Once you have your music downloaded and they have an update you lose all of your music and they don't give you an option to automatically download it. Same thing for when you upgrade your device. The service will occasionaly not work if you don't have internet access. Work well if you.

Rhapsody...where do I begin? I was a customer of theirs for over 10 years. The past 6 months, yes unfortunately I did say 6 months, the app consistently kept freezing up, music would not stream, buttons would not respond. I would contact Rhapsody and they were extremely gracious in the amount of free service they would give me for my trouble -- I mean, really a ridiculous amount of free service. That said, free service was not what I was looking for. I would go through these hoops with the agents on things to do to fix the problem. The proposed solutions either did not work at all or would work for a little while then the issues would begin again so I would keep them informed, or so I thought I was, by sending them crash reports.

Try listening to this and it plays for a few seconds and stops... $10.00 extra a month for this nonsense...not worth it, going to cancel it...If they try talking you into this mess, DON'T DO IT.

Rhapsody sent me an email saying they didn't like my old password and blocked me access to my account without my permission. Today, 6/19/2015, I cannot access my account, once again, because my password is not being accepted. I would like to know who thinks they have this authority without my consent. I am, also, requesting access to speak with a live representative.

Through the recent media discussions about the new Apple music service, I found out that Rhapsody is currently charging customers for the Premier service $9.99 a month. I went to the Rhapsody website and was able to confirm that they are charging $9.99 for what they call Premier service. I've been paying $14.99 a month for as long as I can remember since I started using Rhapsody through an MP3 player which had the embedded capability. I believe the service I subscribed to was called Premier Plus. It looks like Rhapsody discontinued the Premier Plus service in 2010 but didn't inform me of that, but continued to charge me $14.99/month. I find this plain dishonest and an unfair treatment of loyal long-term customers.

Subscribed in January 2015. Never able to access site. Never recognizes my email address or password. Unable to change password, does not recognize my email address. Finally provided a telephone number beside my credit card charge on my May statement. Called and only referred me to Rhapsody.com. No other option. This company makes it impossible to contact them to cancel or correct information. Once the monthly charge goes on your credit card, they drop out of sight. I have not been able to get an address to contact them by mail. Never able to use service but still paying monthly charge 6 months later. Finally disputed current charge with my credit card today with not much hope of resolving this issue. They have to do an investigation that requires 60 days.

This is the worst streaming music site I have ever experienced... so confusing, messy, disorganized. The search tool does not work, it's hard to find the music you want. What a waste of money. I would never recommend it to anybody. There is nothing like Spotify and Pandora.

verify who I am. Now if you would like any help, you have to call MetroPCS customer service - they're no good - did not understand my English, did not understand my problem, or had no idea what to do as far as my phone application; why I need a Gmail or Facebook account again.

I have been a Rhapsody subscriber for YEARS. The most I have paid was for maybe the past 2 years, at $9.99/mo. That allowed me to use 2 MP3 players and my laptop for streaming and downloading music. I canceled my subscription in November when my MP3 was no longer compatible with Rhapsody, which was fine since it was time for an upgrade. However... less than 3 months later, I have renewed my subscription at $9.99/mo, only to find that now I can only authorize 1 MP3 player! Their explanation: "Since our upgrade to improve the Premier plan, you are now able to authorize 1 computer, 1 MP3 player and 2 "mobile devices."

I am a long term Napster and then Rhapsody user of over 8 years. I loved using Napster that allowed the ability to download, purchase tracks and burn CDs. When Rhapsody took over there were instances when I paid for the entire album but certain tracks were considered streaming only. I took that with a grain of salt and continued to use Rhapsody. My current problem is that as of November 2014, all of a sudden, my Android based Asus tablet was no longer compatible with Rhapsody! It appears as if only my PC and Mobile Android phone will work with Rhapsody. Now I am in a dilemma of trying for find a music service that's compatible with all of my devices like Rhapsody used to be. I like to burn CDs so I can listen to CDs in my care. Currently evaluating music services now. Boy I miss the old Napster/Rhapsody!

How do I count the ways? Stole my own music that I had uploaded from my own CD's. Charged for subscriptions I didn't order. Infected my computer. Destroyed my song library. No customer service - obtuse directions. Unusable new format.

I had an account but requested it be closed in November 2013. I received confirmation from Rhapsody that it was closed then, however my account was charged for an additional 10 months - until I noticed it and called my bank to stop paying them. Customer Service confirmed the cancel date but "couldn't help me" to refund the fraudulent charges as it involved my card. Told I needed to speak with an Agent, a return call was scheduled for 5 o'clock Eastern time on November 15, 2014 - guess what? Nothing! Surprised? No! I reported this to my bank so maybe they have more luck.

I was a member of Napster years ago, for several years before I cancelled my account. Since that time, I have noticed that Napster (or Rhapsody now) periodically gets in my Windows Media player music and says it has media rights to my songs. These are not necessarily songs I purchased from Napster. Some are from albums I downloaded from other sites (Bethel Music, for one), or Cd's that I own and have copied to my computer. I want to get RID of all remaining Napster/Rhapsody files on my computer so they stop stealing my music, but when I tried to remove the files manually, it really messed up my computer. There must be some shared files that I needed. Isn't it against the law for Napster to claim ownership of songs that did not originally come from its site?

People come to this website if they have a problem and then gripe. They lose their music because of bad computer management or if there's a software conflict, like when "DEP" is enabled (a Windows service that disallows some programs). I think the software is designed by the "Real Player" folks of yesteryear, a service/standard that didn't "make it" to the modern internet. The software is a bit deficient, and that's one of the reasons for a 4-star. Although the software and service is a bit buggy, I'm overall satisfied with Rhapsody. For about $15 a month, I can get almost any song I like; about the cost of 1 album each month. In more populated areas I can get practically whatever song streamed to my smartphone. I don't buy much music, but when I do, I make sure to make a backup. I'm going to keep my Rhapsody subscription.

I have spoke with Rhapsody and informed them that the tracks do not complete. Track stops and the next track starts. Long time customer and months have passed and nothing has changed. They tell me that they are working on it and will send an email when fixed. No email or information update. Quality is out the window. Will have to make a change. Not what it used to be. Always had some issues but they were resolved in a timely manner. This is unacceptable, especially when there are free services out there and we are being charged $10.00 per month. Time brings about change. I guess I'll have to adjust and find a new service. Has anyone else experienced this? Please Advise.

I went to play a bunch of songs I had downloaded on Rhapsody and they were all gone. They had all been working less than 24 hours earlier and I had done NOTHING with them, or to cause this. Anybody else have this problem??? I sent an email to them for help, but have yet to hear back from them.

I've been a subscriber to Rhapsody's Premier Plus since January of 2010 paying $14.99 for my subscription. I went with the Premier Plus because I was able to use three mobile devices rather than the one with the regular Premier subscription for $9.99. Well Rhapsody did away with the Premier Plus in the spring of 2010 which I was not aware of. I guess it's my fault for not checking on that, but I've been paying the $14.99 since January for the same service the subscribers that are paying $9.99 are getting. Rhapsody's been charging me an extra $5 since 2010! I'm furious and cancelling my subscription today! Rhapsody never notified me of the change of price but continued to charge the $14.99. This is very dishonest and I was a loyal subscriber. Even telling people about Rhapsody. I will never again use them and will never recommend them to anyone! Dishonest!

Rhapsody blows dead bears. They changed the interface, lost my entire playlist and the "support" staff are all in India and seem to all have generic American names. It's highly insulting to know you're talking to someone in Delhi and being told their name is "Johnny" or some such when I know damned well their name is probably something like Sanjit. Does Rhapsody think we're all a bunch of corn pone Hillbillies? I hold an MFA from a prestigious college. I have no problem talking to a Sanjit or Rashid. Account cancelled.

I tried dealing with this issue privately and directly with Rhapsody customer service, and was effectively blown off. I encourage everyone with a Rhapsody account to check their account settings and make sure they also are not still being charged $15/month for the defunct premier plus account, because if you are, you're paying $15 for the same features for which others are paying $10. I've spent the past 8 years encouraging everyone to try Rhapsody, but I now am forced to tell everyone to try other services instead, and here's why (Please read this post in its entirety):

I just came across a 25 song Napster gift (unused) that I gave to my wife 2 years ago for Christmas. The claim code on the back had yet to be scratched off, so I know it has never been used. Apparently, right around the time of purchase, Napster was bought out by Rhapsody. I tried going onto the Rhapsody website and redeeming the card to no avail. The card number comes up as invalid. So I tried their tech support and the rep said the card is expired. When I told him I purchased the card in California and reside there and there is no expiration on gift cards, I was told that the card was no longer valid because they are now Rhapsody. Now, on their website, they still used the Napster logo and even have pictures of the exact same gift cards on the page where you would log in and add a gift card. I would think that Rhapsody would be obligated to honor the commitments of Napster when they purchased to company. Is there anyway to get them to honor my gift card?

Rhapsody made an unauthorized charge to my account. Since they do not have a phone number to call for this type of problem, you are forced to go through your bank, file an affidavit and hopefully the bank can talk Rhapsody into giving the money back. It would seem to me that could easily resolve these issues. Since there are no other unauthorized charges on my account and since my card wasn't stolen, I think they are aware that they did this and are intentionally making it difficult so they can essentially steal money.

I recently upgraded Rhapsody to the supposedly improved edition (it isn't). I just found out, in the process, that in January of 2013 they sneakily charged me $96 for Premium and I never asked for that. I have an email in to them and I am composing one to the State's Attorney's Office and the FTC. In the meantime, stay far away from these crooks. They belong in jail!!

My husband bought me a "lifetime" subscription to the Rhapsody music service when it first came out in the early-to-mid 2000s. Disappointed that the service was only designed for listening to music on a PC, I didn't really use it much. But with the advent of smartphones, I figured maybe this service might be useful to me now. And hey, it's a LIFETIME subscription, so it should still be there, right? Wrong. According to my account history, in 2006, my "lifetime" subscription was converted ("for free"!) to one of the monthly plans. Not cool.

I closed a Visa Card with Citibank and paid the account in full. Then I receive a phone call saying I was past due. When I logged in, there were several charges since February by Rhapsody.com. I had an account with Rhapsody back in 2010 but canceled the account. My bank transferred me to Fraud but they hung up after I gave them the information. I called Rhapsody and they said they could do nothing without a "Merchant" number. There is no merchant number on any statement. Rhapsody hung up too. I am beginning to wonder if the banks and some merchants are in it together to scam the population. There needs to be a way to clear these unauthorized charges as soon as the consumer is aware of them. Plus the new paperless environment helps the banks to hide these charges from the consumer.

Rhapsody acquired Yahoo Music sometime back and grandfathered all unlimited lifetime plans of Yahoo Music into Rhapsody. Unlimited lifetime accounts had a rate lock but now Rhapsody is forcing all unlimited lifetime plan holders to take a lesser plan, which offers less services, or pay more for the same services they have with their unlimited lifetime plans. This is nothing less than extortion and should be addressed to protect consumers from Rhapsody and their corporate greed. I feel there are enough members out there who will join hands for a class action lawsuit against Rhapsody to honor the plans or pay the difference as credit to consumers for a minimum of 5-10 years more of subscription. Any able attorney willing to take this challenge is welcome to look into this and contact me.

Somehow this company has gotten my credit card number not once but twice. I filed a complaint when I viewed this and an E Music charge on my credit card and reported this was not an authorized charge by me. Then new cards were issued and a new bill came out and what do I find, but new charges on my new number by both these companies again. It's unbelievable. When I called Customer Services at RI Rhapsody, I was told to file a stolen card report as they had to protect their valuable customers' information. Please, they are protecting a thief. What a joke!

I have been charged twice for Rhapsody accounts for the past year - no, I did notice that I was being charged, but I could never get anyone on the phone or via chat (I recently upgraded to Windows 8, and that made things even worse!) So, the thing to do is to write letters to both the credit card company (which seems as shady as Rhapsody), and to the company itself. I'll have evidence with the credit card statements (whatever good that may do), but it will feel good to get this off of my chest after dealing with it forever. And I never really liked Rhapsody - I just used it because it came installed. Go figure.

I have several playlists. Before, I could just play one after the other with no problems. Now the songs go into a queue and accumulate until I can no longer pick a playlist and play it. It keeps shuffling all the songs that accumulated in the queue and it's aggravating me very much. I don't know what you did or why, but it needs to be changed back to the way it was. The queue eventually gets filled because all the songs get put into it and I can no longer play new playlists. If this remains like this, you will be losing a loyal customer since 2006. Please get rid of that queue that all the songs get added into when they get played. Thank you.

It has been crashing on my iPhone very frequently lately. I just can't seem to get in. I closed the app screen, went to running list of open apps below app tray on iPhone then closed it. I went back to app's own icon and reopened it. It did not go. I can't get in. This is ridiculous!

I canceled the App last year and Rhapsody started to charge me after it was canceled. You can't pick my pockets.

I think I would die without my Rhapsody account. I've been a member since before Rhapsody ever existed, when it was Music Match. So I'm one of the few very first subscribers left. I have the Rhapsody to go subscription premium (or whatever the highest one is called). I will be the first to say the Rhapsody software is terrible. At times, it's so difficult to transfer music that I completely give up! Until I decide I have the patience to try again and eventually, I do get it. Yes, that part of it is frustrating but not impossible.

They tried to charge my credit card number! Thankfully, my credit company flagged the charge. I called Rhapsody to question them. I told them about this site and how people are saying that their company is fraudulent, etc. The rep said that I had no right to say that about their company! I told him that this was America and that I do!

I had Rhapsody a few years and started to notice that the albums that I could listen to were missing songs and I would have to purchase them to listen the complete albums. Then, the tracks that were missing would skip - and that was every track so I closed my account. I explained the problem and these morons seemed not to be able to understand plain English. They are the worst company anyone would like to deal with!

Rhapsody can't legally pick your pockets, but they can cheat you out of hundreds of dollars, as was I, without any repercussion. How nice for them. The same happened to me: I was very happy with Napster. I wanted to do the "right thing" and pay for my music. Well, I am paying alright, thanks to the Rhapsody crooks.

I was asked to convert to Rhapsody from Napster, which I had used for 6 years. After conversion, many of my Napster songs would not play on Rhapsody; and a message appeared telling me I could purchase these songs under Rhapsody. After different attempts, I quit Rhapsody and deleted their software. I find now that Rhapsody has embedded code which still stops me from playing my Napster music. I would like to get rid of this message, which encourages me to join Rhapsody and purchase this music (for the second time). I am frustrated and feel ripped off.

Rhapsody is a fraud. I cancelled my account with Rhapsody a long time ago and they keep charging my card and sending me emails to come back and join them. I am just tired of that. So, I am going to my bank so they can change my account number. I do not want that to happen to other persons.

Why change Napster? It was working fine, and now Rhapsody has me downloading some stupid thing without telling me how to do it.

I had signed up today with a free 14-day trial and I was charged a $17 and $11 payout on the first day today.

I just paid $14 via credit card to join Rhapsody. I then purchased $18 of music. After download was supposedly completed, I got an error message and was unable to access the songs. The Rhapsody site then gave me a message that you may only download purchases once and that they are not responsible for lost files. That is ridiculous. If I have paid for a song and saved it to my playlist, I should be able to download it again if I have a problem the first time. Basically, Rhapsody has profited $32 from me and I received nothing in return. Something needs to be done about this.

I have been a customer of Napster to go for 7 years and I am very happy with this service. I haven't been able to use my MP3 or assess any of my music since Rhapsody took over. I keep calling and talking to customer service representative who are rude because I can't understand them. They kept me on the phone for at least an hour each time going through the same regime and still results to nothing.

I have had a Napster to Go account for years, and it has worked well. One week on Rhapsody and now my iPod can no longer browse the music like it could just last week. My playlists, created with Rhapsody, are gone, and on my PC at home, it wants to charge me $0.99 minimum for every song when my membership with Napster, which was 'supposed' to have been converted as 'the same', allowed me unlimited music downloads for $14.95 per month.

I have 17 credits from Napster, and it is shown in "My Account", but I cannot access them. I have contacted Rhapsody 5 times (waiting on hold at times for over 20minutes) and was given instructions to follow through with an Mp3 download order. Well, it did not work. It charged me $9.99 on my credit card, and it never acknowledged my existing credits, nor would it download the music either. This company is bad news. Napster was the best. I want this credited, and my existing credits to work, or I will go to my card company, and contest the charge, and file more complaints.

I'm so mad they took over Napster, deleted all my music, put stuff on it that isn't what I listen to, and don't have half the bands that I always listen to. It took 3 hours for it to transfer my music, and I am extremely dissatisfied. Give Napster back, I don't give a **. I need music and I can't ** stand you.

I signed up for the 14-day free trial, thinking that I would be notified once the 14 days was up or at least asked if I wanted to continue with the subscription. Nope, no notification at all, just a charge to my card. Do not do business with this company. It's not worth the hassle or the frustration.

I am being billed $9.95 a month and am unable to log in after quite a few attempts. I am paying for a service I cannot log into, yet I still get the bills.

I can't believe what happened the last two months. I was charged $85.00 x2 + 25.00x 2 50.00 fees the first month. I didn't know who. Now I saw Rhapsody on statement. I was taken out of my SS disability.

When I transferred about 1,500 songs from my old computer to my new one, they deleted 500 songs without a warning. All those were legally mine.

I signed up for a free trial with Rhapsody on 7/1/2011. BIG MISTAKE! I was charged 10 dollars on my charge card for Rhapsody. Now mind you, this was a free trial. I was not to be billed until my free trial was up in 30 days. I cancelled the account within 24 hours (7/2/2011). I had a chat with customer service named Jerry on 7/2/2011 and he said he could not find out why I was being charged 10 dollars. He saw that I changed my subscription to a lesser fee of 4.99 (I did, and I cancelled it the same day). He can only refund me the 4.99 after it clears the card.

Rhapsody will not let us update our mp3 player, which means that we can't access the music we pay monthly for.

So my husband and I were reviewing our checking account online when we noticed a charge for 14.99 from Rhapsody.com. We do our banking online and we go in periodically and look for high dollar charges, to see if our checks have cleared, and so on. Why we never noticed this charge before I don't know.

In November of 2009, I purchased a year subscription as a present for a family member using my credit card. As an aside, between that time and the renewal time, my credit card was compromised so I had to get a new one. Rhapsody has a place in the account where you can choose not to renew your subscription. In October of 2010, I received a reminder from Rhapsody that the subscription was coming up, so I signed in and chose "no renewal".

I experienced a case of outright internet fraud by Rhapsody. In Oct. of 2009, I signed up for a music trial subscription. Unknown to me, Rhapsody also started subscriptions for two services: Gamehouse ($10.61/month) and real networks ($15.93/month). Two services I have never heard of. I travel a lot and have many monthly charges and did not notice these until I was working on my taxes.

Currently my online account with you states that my current account status with you is (I copied and pasted this from my account on your website)"Premier at $9.99/month (Plus applicable taxes). Free Trial Expires on 6/16/2010" even though I went through your canceling form to cancel my account with you which I completely filled out to your specifications. Please fix this problem if I am correct in assuming that the above information means that you are still going to charge me even though I canceled my account with you before I could even download anything off your software because my computer is too old to be compatible with it. Please fix this problem before you charge me accidentally.

I cancelled my membership with Rhapsody on the 10th of March, due to lack of use. When I checked my credit card on the 11th, it showed that Rhapsody had charged me for another month of use, after the date I had cancelled. So of course, I logged onto Rhapsody, to show they had backdated the day that they charged my credit card to the 9th.

For over three years, I had used this service, collecting and purchasing tracks so I could burn them on CD or my MP3 player. When I got new computer, tracks were shown as either unavailable or I had to re-purchase to burn. After over 15 emails and three phone consultations assuring me that it would be resolved, I finally got an email stating I would have to re-purchase the tracks to burn them. In other words, the 800 + tracks I paid for were not available. I know this sounds petty but at $.99 each, it adds up! When I requested a refund, I was told no.

I signed up for the free 14 day offer then tried to upgrade. They tried to charge my account $14.99, 5 times. When I called, they claimed that they did not charge because my bank wouldn't let them. They charged my account and said that they credited the amount back. Only the charges show, not the credit. Hopefully, my bank will be of some help tomorrow. At this point, I'm not sure but if all those charges go through, it will cost me with over draft and everything over $200.

The CD I downloaded from Verizon Rhapsody never finished and there is no facility to re-download lost music from Rhapsody. I have to buy the CD again and waste $10.

I am very unhappy with Rhapsody. When I signed up for a year subscription, they had the music for most of the artists I like available. Since then, however, most of that music that used to be available is no longer available, so I canceled my subscription. According to Rhapsody, I am not entitled to a refund even though I have four months left on my year subscription. I think they should either allow me to listen to the artists that used to be available when I paid for a year subscription or I should be refunded for what the time is left on my subscription. I hope somebody takes legal action against them. What they are doing is wrong! This is worst than bait and switch because they are switching the bait after I already paid for it and I never had the opportunity to say no.

I have had the Rhapsody players for a few years now. We only use it because of the great deal of what you pay to what you can download (unlimited songs from their site for around $13). This is great! Then, the problems of many:

I purchased an mp3 from Radio Shack on 6/20/09 for my husband's trip. I tried to download for 14-day free trial, but it would not load to the player. They billed me right away for the month at $15.99 and $1.00, it does not work. I do not want service with them. I want a refund. It has put my account to overdrawn. Not only did they take the money, so does the bank. I can not afford it, I am unemployed at this time after 20 years on job. I have to make every penny count.

I called to cancel my Rhapsody music service, which they say is the only way to cancel. He asked why. I said I no longer wanted the service. He said I need to know why was there something wrong. I said, no there was nothing wrong I simply want to cancel the service. He told me he could not cancel the service without a reason. I said, the customer no longer wants the service is the reason. He then began to tell me of the values of having Rhapsody. I said, I don't want to hear the commercial, I want to cancel the service.

I joined Rhapsody music for a 2 week trial period that was free. I contacted the company on Nov. 23 to try the free trial and called the company on Dec. 8 to cancel. I was given a cancellation number (46627911). I had given my American Express number for the trial membership. Rhapsody music has charged my charge card every month, including the free trial month. In other words, they have charged my card in Nov., Dec,. Jan. I have reported this to American Express and they have set up an investigation. In addition, I sent the company an email telling them that I had cancelled my trial membership and asking that they stop charging my card. But despite that, I am continuing to be charged.

MP-3 players are a hot item this Christmas, and Rhapsody is right there to monopolize on a free offer, which is fine, but many parents will find their credit card charged after 14 days instead of the advertised 1 month. Rhapsody should change their web site to include what Sandisk's flyer promises.