Napster Reviews

I've been a Rhapsody/Napster customer for over a decade. Simply put, the service continues to degrade and the Napster posse continue to find creative ways to cheat customers. Music quality is suspect and hasn't kept up with the competition. Subscriptions change/get canceled and customers continue to get billed at increased/inflated rates with no notice, no service credit, no customer service. If you do get a customer service representative on the phone, they can't/won't do anything to help. In fairness, they will apologize on behalf of Napster.

July 11th 2023, I guess there was an outage mid afternoon in my area of RI. I thought all was ok, guess not. Songs are missing, songs showing on PC APP, but not on Phone App. I can not figure what is going on. Every time there is an outage, the issues get worse. Wasting a bunch of time trying to get songs back, downloading, uninstalling and then reinstalling the App. It's become so idiotic now. I will start making my lists on Spotify and dump this Napster thing after so many years. I don't get why Napster seems to refuse to deal with the issues.

The company literally can't keep its services running for more than 24 hours straight. The company has no viable means of being contacted. When the service is down, one cannot access their account to make any changes...(like cancelling the service) So many better "working" options out there. Not worth the headache.

Napster has stopped with Distrokid. I wasn't aware at first. I emailed them and kept getting same response over and over to talk to distrokid. Distrokid told me they don't do Napster anymore. I asked why and no response to that, but anyways, Napster kept blaming distrokid for not submitting my music when it was submitted and resubmitted. I asked distrokid to call or email Napster in which they didn't. So I contacted Napster and they wouldn't do it either.

I started using Rhapsody now Napster over 15 years ago because it came with an mp3 player I bought, and have never stopped using it. This was way before Spotify or Pandora took off and in my opinion, has always had a better platform for finding music, creating playlists and saving music. I have never had any problems with payments or getting in touch with customer service, which back in the day of mp3 players was occasionally necessary. Now all you need is your phone for streaming or offline listening and I have no issues. Audio quality is great. If you are looking for hi-fi audio quality, audio streaming has never been the best option anyhow.

I am a senior who never uses any online music product..Recently there was a $29.99 charge on my credit card. I have never signed in to Napster or used Napster. When I contacted the Co. I was told to go through my Bank and contest the charges. They refused to refund my money. I'm sure that they can tell from the account that there was never any consumption of product. They have agreed to discontinue my account and all information, but NO REFUND. Pretty good scam just think 1000 BOGUS CHARGES a month with no recourse.

I can't seem to get a hold of anyone but they have been charging my credit card (that is in my parent's names) for over 15 years. Can anyone help me figure out how to get it refunded? I haven't used Rhapsody since the early 2000s!!! This is awful.

I have had a membership with Napster for over 8 years, and recently started having my account hacked by some in customer support. I consider Google Play when a link that Napster support team sent a link instructs to let them access my files, cameras, permissions, etc. The link was blocked by my spyware and flagged as harmful to my device! I scheduled a call back with Napster and of course they didn't meet the schedule call.

Fraudulent company. They advertise, along with iTunes, that you can download their songs for burning and ripping, but they only let you download songs into a private section in their app, and argue that it's legitimate and the same thing as a download because you can download it after clicking a download button and can play them out of streaming mode, and they advertise that it's useful and the same thing as a download because you can play the "downloads" when there's an internet outage or downtime out of streaming mode.

Upon Rhapsody being acquired by Napster I had approximately $100 in music purchase credits. Both Rhapsody and Napster showed the credits but because they no longer offered song or music purchases there was no return or compensation for the funds in my account. On two occasions their associates confirmed the credits and were going to apply them to my monthly user access until the credits were used. This never happened and they have now refused to provide communications or assistance in providing access to my Samsung TV when trying to attempt activation that recognizes my account and provides an activation code to enter that returns with an incorrect activation code.