Lids.com Reviews

This review is one for Locker Room by Lids. I've visited this business twice in my life and the experience from a customer service/staff perspective has been awful, mainly at the Town Center Mall in Kennesaw GA. It seems as if Lids hires kids who have no clue in customer service. My wife and I visited this said location on Sat. 10/5 and purchased about $100 worth of product (which we returned after the poor service), including a custom hat, which I paid additional $12 for.

The quality of my purchase was not as expected so I thought it would be an easy Amazon return. NOT so. Nightmare! May have to keep the junk. We are very unhappy with the whole experience, just want a refund. And that will cost another 10.00

I ordered from this company online four hats that were discounted. After charging my credit card and the charge going through 3 days later they canceled my order. They did not give me a reason as to why and now I am trying to find out why my card has not been reimbursed yet. I do not recommend this company to anyone.

They mishandled my hat. Now I'm out of 50 bucks and stuck with a warped hat. Never again will I trust these incompetent fools. I mean come on how difficult is it to properly package a hat. Bunch of idiots is an understatement.

If negative stars were possible I'd give it, this place is a total rip off. Ordered 3 hats from them in one order, received and hat fits weird, decided to return, first you can't return a online order in store, Secondly they charge $10 return shipping, ok, I still decided to return despite their $10 shipping. Contacted customer support for return, agent puts it in as 3 separate returns charging me 3 separate $10 shipping charge for 3 separate return label even though it was all ordered in one and shipped as one order, after that the agent went ghost on the chat and refused to reply as to why it's 3 separate returns oppose to one return for all 3 products. This place is a shameless rip off, STAY AWAY!

If I could give this place a neg 0 I would. I ordered 2 shirts from their website and neither one look like what was sent to me. I checked the tags, the shirts they sent were $1 shirts I've seen at the dollar tree. The graphics are so cheap and look like a 5 yr designed it. Each shirt was $34 plus shipping and I'm sure they made them for $2. They won't accept returns unless you pay the 9.99 for the label, which is rip off. DO NOT, I REPEAT DO NOT ORDER FROM THIS SITE, your child will do a better job at making you a t shirt. Also their customer sucks, they won't respond. My cc said I was charged $190 when all I bought was 2 shirts. Buy local even It cost more.. I'm reporting the additional charges to my cc too. They overcharged my cc almost 120 bucks. RIP OFF COMPANY!

I always order my husband's hats from Lids.com, never had any issues, till this year 2024. I ordered him a NFL hat for Father's Day, the hat was suppose to be here June 15, 2024 and never received, Lids.com sent a replacement that was suppose to be received by June 22, 2024, and still no hat, USP states that they're waiting on the package still and ONLY created a shipping label, same as the original order which still haven't received the original product. Now they are wanting to reship a 3rd time for the product to be here by July 2, 2024, and giving us a run a round about the current tracking of the hat, and a refund. LIDS are saying different information than the actual USP tracking information they provided, trying to say it's out and should be here tomorrow but the website is saying it hasn't been received. Bad business right here. I once was a happy customer and recommended Lids, not anymore. Lids is going down hill.

Ordered a custom jersey. Already a week late and tracking has not been updated. Been trying to contact them for days to resolve the issue and getting nowhere. An order over $200 missing and can't get answers at all. Will never order from them again.

I've bought many I mean many hats from Lids in St. Cloud MN. But have always had trouble finding a team and the correct size everytime and have asked each person working there what was going on with that and their response was, "They won't let us get other than what we have," so with that said crazy poor management I guess. Good luck if you love baseball!

Worker Ricky ** treated me so well and helped us with everything we needed, he definitely deserves a raise! He knows all the ins and outs of different hats and has expert opinion on which hat suits you best!