Lids.com Reviews

Ordered a shirt. Waited three weeks. No shirt. Shipping was just stagnant. They re-shipped and same thing happened, it's just sitting there. Ordered early just for Christmas and now it's two days before Christmas and there's no shirt in sight. It's crazy because we asked for same-day your next day shipping because of the mess up and they just did the same damn thing. Very disappointed. There will be no photo because I haven't got anything to show for the money I spent. Merry Christmas.

Printed junk not actual replicas. You can buy the same from Walmart for half the price. Poor advertising standards. The Canadian Advertising ombudsman is getting a gift when I fill out the complaint. Lids sucks. I will never buy there again. Zero stars if able too.

Horrible experience with BOTH intertwined companies Lids.com and Fanatics.com. Order two items, separate orders 1-2 weeks prior to Christmas. The first order comes to the house and is something completely different than my order (different team, different size, different style), on top of that, smells like someone spilled gas on it. The second order (Lids) sends me an email one day before its supposed to arrive FOR CHRISTMAS, saying a refund has been issued. I DID NOT receive NOR return the item... but I get the notification saying that a refund for roughly half the amount was given and I can expect it to get back to me in 2-7 business days. They CHARGED ME FOR A RETURN LABEL and didn't refund the tax either.

Absolutely horrible. I paid for expedited shipping so I could get a package by Christmas and after I paid for it, they are now telling me it’s going to be the second week of January that I would receive it. Not to mention, you can’t get a hold of anybody in customer service and I can’t seem to cancel the package. Thing that they advised me was I can return the package after I’ve received it, because it’s now already processed. Would not ever purchase from them again and going to dispute the charge. Total scam.

I purchased a hat from them on 11/29 and when I got home the hat had a snag on it. Now mind you it's 2025. So I tried to exchange the hat. I didn't keep the receipt 'cause I thought I was buying from a company who had a better quality brand. Who keeps a receipt for a Hat. Well I was wrong. We have to start expecting everything you buy and keep your paperwork. They claim they couldn't look up my transaction by my DC. Which I know is a lie. 'Cause Walmart, Meijer and so does with your phone number. But any who.

Purchased a hoodie. Wanted to exchange for smaller size but wanted me to pay $9.99 for shipping, which I paid $5.99 for shipping and I had to pay for shipping for the new one as well. So I said, "Never mind, I want a full refund to my bank account and I don't want to buy another one." They still charged me 9.99 and another 5.99, and they have the item. So pretty much stole my money. Of course, no supervisor to speak to. This should be illegal.

Shady company that doesn't honor the prices advertised. Horrible customer service who are short and condescending. Will never purchase from Lids.com again. I'm sure their online store will go down just like their brick and mortars with these terrible, customer is wrong policies.

I would leave no stars for this business! Horrible service and purchase issues. DON'T RECOMMEND BUYING ANYTHING FOR THIS BUSINESS!!! You can't purchase to have product delivered to another address as a gift! They deny all purchases!!!

Will not ever order from this place. Order said delivered but I never received it and they told me to make a claim with Ups. I made a order with Lids.com not ups. Terrible policy. What they should have told me was that they would contact ups and that they would handle or find out why the package was not delivered and not try and make me do and make me do their job.

Placed an order for a sweatshirt. That same morning, I tried to cancel - it was not shipped yet. And they told me they can't because the 30 minute timeframe had passed. I have never had this kind of experience with a company before, and I will not be ordering from them again. I honestly thought speaking to support would help, but they did not do anything. I'm returning the sweatshirt as soon as it comes, and I'm not ordering here again.