Lids.com Reviews

Yesterday I went looking for a Royals hat, I asked the worker if they had any. They said they didn’t but they had the Kansas City minor league team. And he was super friendly. I ended up getting a hat for just $10. Totally want to go again and get a patch for my hat.

Lids.com sucks, it took three weeks to get something that was supposed to be delivered in five days. I called customer service and they told me they can’t change that because they use drop shipping and it’s five day shipping once it gets shipped from China by the drop shipper. They wouldn’t let me cancel my order. Lids.com sucks. It’d be better off buying something from Temu for 1/4 the price. I can’t believe a company this big is such a trash heap. That was my last time purchasing anything from those idiots.

Ordered a hat Feb.11th and it's March 1st 2026, so 18 days and still no hat. I reached out to customer service on the 18th because I realized my order hadn't even been shipped yet and I got an email back stating that someone would be getting back to me within 2-3 business days, and as of today no email. So they stole my money.

My fiance and I went into Lids at the Coral Square Mall in Coral Springs Fl to look for a white bat. My fiancé asks it the hat was snap back or fitted, and the store associate immediately just said that, "All of our fitted hats are $50." That was not the question I asked. He was assuming that we couldn’t afford a hat. My fiancé, being the nice person he is, ignored the store associate's comment and still purchased the hat. In fact, my man could’ve bought several hats but he didn’t. He was tempted to take the hat back because neither one of us asked about the price. Store associates should not judge a book by its cover because you never know who is coming to your business to purchase items.

I purchased a sweatshirt for a gift for Christmas. The sweatshirt was way too long so I opted on getting a gift card because I didn’t realize they were going to charge me $9.99 for the return. Long story short I returned the sweatshirt and they sent me the gift card via email. I went back on Lids.com to purchase the same sweatshirt but a smaller size and it was out of stock. I then went back online and a couple weeks later and it was still out of stock. On 2/8/26 I decided I would purchase a different sweatshirt. I found the one I wanted to buy and put the gift card code in for payment. I then received a message saying the gift code was already used. I never used it!! I never even put it in as payment when I attempted to purchase the smaller sweatshirt!

Trying to get a refund from Lids and online service is terrible. Was sent back to beginning five times to repeat information. Finally got through to a somewhat responsive bot which said refund would come back to original payment method and have heard nothing further!

I have been trying to get in touch with them! Order never arrived, just 3 things out of 9. Still no resolution. Do Not Order from here… EVER!!! And it’s bot! Live people after 42 min and I can’t understand them

Ordered a shirt. Waited three weeks. No shirt. Shipping was just stagnant. They re-shipped and same thing happened, it's just sitting there. Ordered early just for Christmas and now it's two days before Christmas and there's no shirt in sight. It's crazy because we asked for same-day your next day shipping because of the mess up and they just did the same damn thing. Very disappointed. There will be no photo because I haven't got anything to show for the money I spent. Merry Christmas.

Printed junk not actual replicas. You can buy the same from Walmart for half the price. Poor advertising standards. The Canadian Advertising ombudsman is getting a gift when I fill out the complaint. Lids sucks. I will never buy there again. Zero stars if able too.

Horrible experience with BOTH intertwined companies Lids.com and Fanatics.com. Order two items, separate orders 1-2 weeks prior to Christmas. The first order comes to the house and is something completely different than my order (different team, different size, different style), on top of that, smells like someone spilled gas on it. The second order (Lids) sends me an email one day before its supposed to arrive FOR CHRISTMAS, saying a refund has been issued. I DID NOT receive NOR return the item... but I get the notification saying that a refund for roughly half the amount was given and I can expect it to get back to me in 2-7 business days. They CHARGED ME FOR A RETURN LABEL and didn't refund the tax either.