Lids.com

Placed an order for a hat my son has been wanting for his birthday a 2 weeks ahead of time. His party is this weekend and they are telling me now that it won't be here until the following Monday. This is ridiculous and needs to be fixed. This seems to happen a lot and I will never order or shop from Lids again.

I was given a sales pitch to sign up for "Premium Access Pass" for a 20% discount on all hats, and told that the 20% would stack with sale prices as well. After a few visits, that was proven to be false. Buy one get one 50% off in the store, or 25% off on the website did not stack with my Access Pass discount. It just gives you the one discount that would be the most off. If you're planning only to buy when there are sales, it seems like the premium pass is not going to help you very much.

Living in a rural area often forces me to shop online, especially for niche goods like official MLB New Era hats. My first $100+ order was unceremoniously cancelled, with no warning to me. Ironically, I’d attempted to change that same order just 3 hours after I placed it (I accidentally ordered black instead of dark navy blue) and was told it was too late, as my order was already processed and shipped! So I was lied to. Hoping for better luck, I placed a new order... It arrived okay, but I only received 2 of the 4 hats ordered. Again, no email or text message informing of the change and all the website said was “order completed.”

I went to Lids and Ford City Mall to get embroidery on to blank hats. The embroidery machine is not working properly. When they got done with my hats they looked horrible. Very unprofessional job but when I take my hat downtown to Lids they are perfect. The salesperson acted as if it wasn't a big deal. I pay $20 a piece for two leather hats and they are ruined.

Hello everyone, my name is Alexia. I made a purchase on March 5th. A baseball jersey for my cousin. It simply did not fit him, so I went to get a refund. Now I used 2 transactions. A $5 remaining balance off of my Amex card and the rest, which was $30.23, on my bank card. The manager of the store #8043 decided to refund me all my money on the Amex card. Now let me tell you, the Amex card only holds $25, so since she refunded $35.24 on it, the card got suspended due to exceeding the limit the card could hold. (I only found this out a week later). So basically my money was in limbo. I contacted the customer service twice.

I ordered 2 hats over a week ago. After getting tired of waiting, I call customer service. They tell me part of the original order (2 hats) was missing and that they were sending out a new order. No one contacted me about my order and my tracking info never worked. They run a terrible operation and I will never order anything from them again.

Absolutely horrible customer service. I ordered a hat in which the address was incorrect, so I call immediately. They tell me I can call tomorrow once it ships. I call and they say, "You have to call FedEx" (I placed my order with Lids not FedEx) so I call FedEx and they say call Lids. WTF! I call Lids back. They say, "Call FedEx." They don’t ship products. FedEx does. Circus act at best... I call FedEx again and they say the post office is delivering so you have to go to the office... I will never shop Lids online or in store again. Service sucks.

I recently ordered 2 hats 1 day shipping. I found out 1 day shipping is 4 days and waiting. I spent a great deal on phone to customer service. I was told there is a 2 to 3 day processing time. I didn't realize that when I paid the extra fee. I will not in the future waste my money on anything but standard shipping because I have no idea when shipment will arrive. All other vendors I've used 1 day is 1 day.

Paid willingly for Next Day Air to get hat for Super Bowl. Received shipping notice and delivery wasn't going to be til next week. I contacted them to cancel "no can do." I suppose it could be my fault that I didn't read reviews in advance, but I assumed they were reputable. Assuming it arrives when it is now scheduled, I will have paid the highest premium, for a service level that it's typically free or nominal with these types of online merchants.

My hatter said it had shipped from Williston VT and I live in a town about 30 mins away from there. I re-check shipping the next day and had them shipped from VT to CT and my shipping got pushed out 3 more days. Why the hell would you ship it to CT if it was already in my state and only 30 mins away???

Been trying to have part left out of order sent for a month. Numerous emails and 40 and 50 minute wait for customer service. Promised 2 day air a week ago. Far beyond disappointed. Would like to rate no star.

I placed an order for in store pick up. When ordering it does not say time frame but a logical person would think in store pick up means in store pick up. It does not. It means they will ship it to the store. Why on earth would anyone do that? You would just have it ship right to your house. Since I thought in store meant in store I ordered. I called what they call "Customer service" and they basically told me to figure it out myself. They said I have to call the store to see if they have it. My response was, "Why would I call, you are customer service right?"

I just had a very bad experience with the company and customer service. They were very unhelpful. I ordered something at 10AM. Fifteen minutes later I noticed a mistake. I waited more than three hours to speak to a person and then their response was they cannot help you. They said, "it began processing already." I tried to cancel. They said no. I spoke to a manager who was even less helpful. I will not use them again and I recommend strongly that you do not.

I ordered a hat on Sunday afternoon and paid for two day shipping. The hat wasn’t sent to me till Wednesday at almost 6pm according to the tracking. Good luck ever getting in touch with customer service. I would give them 0 stars but you have to give at least 1 to continue.

This was the first time using Lids. I bought 2 Vegas Golden Knights hats. Luckily I didn't read the negative reviews here. The price was excellent (with coupon) and the product was as described. The real surprise was that the hats arrived within a week of ordering. Amazing. Strangely there was no email confirming the purchase or shipping dates. I thought "there is no way I am going to get this". But here it is!! And in less than a week. I am no way connected to Lids or have any deal with them. I am an extremely satisfied customer. Highly recommended.

I tried giving them multiple chances but the customer service will always say they can’t do anything because it's processing. Also the last order that made me snap is they screwed up my address and they said that they have no way to correct their mistake and I should call UPS to fix it. I told them they shipped it and made the mistake, address they’ve shipped to before, I shouldn’t have to call. They told me they couldn’t do it or it would be fraud.

This will be the 4th time I have contacted Lids on this issue. I had this hat made on the date listed on the Receipt in the Greenwood Mall while there with my family for a basketball tournament. This hat is junk! We live in Knoxville, TN But we was at the Lids 1645 Parkway #1040, Sevierville, TN 37862 about a month ago looking and my wife pointed how good they did on someone's Hat. They embroider and I made the comment, “Wished mine would have looked that way.” When the gentleman behind counter overheard my comment he asked me what happened and I explained. His name was **. He advised me he would make it right if I would bring the hat back and he would take care of me. I made a special trip to the store yesterday 9-4-17 and went to the store and spoke with the manager and explained the situation. Once he told me ** no longer works there, So he said they could fix it and I was happy to finally get what I wanted a usable $40.00 hat.

I placed an order and realized that I already had the same hat. I then tried to cancel the order two hours later but they told me it was being processed and they could not cancel. So you can't cancel an order two hours after it's placed. Lids has a lot to learn about customer service. They should take lessons from Amazon. Do yourself a favor and just order what you need from Amazon and forget the terrible customers service of Lids.

I purchased a hat on Lids the other day. I'm like ok, it's still processing, so I get on the live chat with this lady and she said "Well it takes 1 to 2 days to process." Well that would have been nice to know under the product I'm buying not on a FAQ screen. Because then I wouldn't have paid extra shipping to have it this week which is the week I need it and end up having delivered next week when the occasion has already passed.

I placed an order on 4/27 for 2 hats and a t shirt. I opted to have the items shipped to the nearby mall versus having it sent to my home. I was aware that my items may ship at different times which was fine with me. The first hat shipped on 4/28 and I received a phone call on 5/1 from the store letting me know to come pick it up which I did. I got an email on 4/29 that the shirt had shipped, but it had no tracking number. On 5/2 I received an email stating that my last hat shipped, but this time I did not receive a phone call. I tracked the package on UPS and it said that it arrived in the store on 5/3, so I went to pick it up.

So my roommate got me a Lids gift card for Christmas. She told me that the cashier had a difficult time getting the money on the card. Anyway, they managed to get the money on the card. I finally decided to use the gift card after receiving an email from Lids about 30% off clearance. So on the last day of the sale I spent hours searching through clearance sales. I finally manage to get 5 hats and 2 shirts for under $40. I click "confirm purchase". It tells me that I have no funds on my gift card. Umm? Wtf. So I try 2 more times. Still didn't go through. I call customer service and tell the guy what happened. He tells me I need to find out where it was purchased, when it was purchased, and for how much. Smh after waiting on hold. Now, I have to find out all the info regarding my card.

So I ordered 2 Cleveland Cavs puffball hats over Presidents' Day weekend because the two hats were $10 each for a sale. So I order the two. I get an email giving me the tracking number. I'm in Ohio right now and when I look at the tracking number on the UPS site, it said instead of going from Illinois to Ohio, it shipped to California first for some unknown reason. So I wait a until the day it was supposed to be here. I get another email saying that the delivery was rescheduled to 3 days later. I'm furious at this point. First it was supposed to take 7-10 days and the day it was supposed to come was the 9th day. Then they rescheduled the delivery for 3 days later. Why did they not just ship it from Illinois to Ohio. They just "had" to ship it to California all the way across the country just to ship it back. I could have just waited to get it in the store. I'm never buying online ever again.

I ordered a blank Scarlet Red 'New Era - 59fifty' fitted wool hat online (from New Era) for approx $40. Once I received it I took the hat to my local Lids for embroidery. I order the words "MAKE AMERICA GREAT AGAIN" and agreed on the layout. I paid $22 (and I was accidentally double charged). I was told to wait 20 mins. I waited 40 mins and the young man explained it would take a little while longer, please stop in later. I left for work and waited for his call. Over 5 hours later he calls to say it's complete. I sent my wife in to pick it up. She text me a photo of the hat, it's destroyed. She said the man admitted to removing the embroidery 4 times and going over the job trying to "make it look right" which pulled the red wool apart on the cap.

I went to the Lids store in my hometown and tried to find Pittsburgh Steelers knit hat. I was told you can order it from the kiosk. I put my info and used my bank card. Got a confirmation on my order with an order number. 1-14-17 I was told it takes 7 to 10 days, went by following Saturday and was told it will be in Monday. I called Tuesday and they said my order was canceled. 1-16-17 I got no email saying it was canceled. My bank statement shows on 1-17-17 that 32.46 was taken out by Lids and it was never put back in . Why was money taken out when my order was canceled on the 16th? They were not helpful. Now I have to go to my bank and get a copy and fax it to them before I get money back. I didn't receive a hat. That's stealing if they canceled on 16th. Beware of buying from Lids.

If they have your hat available I suggest you find the closest Lids in your area and buy it in the store rather than buying it online. I spent over $100 plus I spent the extra $20 for overnight shipping just to find out that they didn't ship it overnight. I called the customer service for Lids.com and I spoke with an employee who was extremely rude and had an attitude with me because I was asking when my order was going to be shipped because I paid for overnight shipping and come to tell me that my order is not going to get there until about 4 days after I ordered it so I asked why am I paying overnight shipping if I'm not going to get my order for 4 days. It makes no sense to me and she said I had to order it the day of before 10 a.m.

Have placed 2 orders with Lids for a total of 6 hats (2 & 4 per order). 1st order, received 1 of 2 hats, and was notified that 1 hat was out of stock. 2nd order was for 4 hats and 1 of 4 hats was for wrong team. Called customer "service" and was told "sorry about the mistake" and "hat ordered is out of stock". So for their error, I got to waste time calling and now get to ship the hat back. Absolutely no effort in finding something to accommodate, just "sooo sorry for the inconvenience". Since when did empty apologies become good customer service? Support your local stores and avoid Lids. You'll be glad you didn't waste your time with their ineptitude.

This is what you state on your website: "Our website is designed so that once the last available style or size has been ordered, that product is instantly removed from the site. Therefore, you are only shown inventory that is available." I placed an order on an item that was available on 12/19 and they was told on 12/23 that it would not be shipped because it was not in stock. I could have placed an order somewhere else, but I trusted that you had the item and that what you stated was accurate. Now I have no item when I could have gone to someone else to get it. You guys need to be honest about how your operations REALLY run. I'm so pissed. I could have gotten it somewhere else, but you tied me up thinking that I was getting the item.

Lids is the worst online business ever. I go buy a classic Vince Carter jersey; 12/22/16 I use the one day over shipping option 20 dollars extra because I wanted it before Christmas and so it's the next day when the package is suppose to arrive so I go online to see the tracking number and where it's at and it directs me to Fedex the delivery service ever and it's says it's coming the 12/27/16.

First off, do yourself a favor & NEVER order anything from Lids online. Their service was just as described on this site, TERRIBLE, & completely unprofessional. I made the mistake of looking up reviews after I already ordered. I purchased a hat on Tuesday, 12/13 & even paid two-day shipping for it to arrive sooner. I had plans to wear it on Friday 12/16 so I expected it to get there on Thursday, it did not. So I called customer service & she told me the hat would arrive on Friday as it was shipping locally from a store in my town. OK, understandable but that should have been my first red flag as the hat I wanted was ONLY available online - there were none in any store. When I got the hat Friday it was obviously the wrong item - a completely different brand of hat. So I called again, the wait was so long they have a call back list. Though they never called me back.

(Long story short I received my order after 7 business days). On Sunday 12-11-16 I placed an order for a vintage 90's Tracy McGrady Toronto Raptors jersey that I had a hard time finding anywhere else. The next day I received a e-mail stating my order had been confirmed. Shortly after, that same day I came across this review page about Lids and became extremely nervous. So nervous that I emailed Lids asking to cancel my order. I never got an email back from them so I assumed my package would be shipped which it was. On Tuesday I received a DHL shipping tracking number. I read DHL shipping reviews and I completely lost hope.