Lids.com Reviews

Lids.com western stores are a joke. How can you not sell Knicks fitted hats in stores. We are finals bound. Seems management is more interested in losing money instead of making money. Don't want to hear anything about online purchases. There is nothing better than buying in store for customers who actually prefer in store service...been like this for years.. Need to change your mindset and game plan.

If I could give them no stars I would. Lids.com totally sucks. I placed an order on 5/2 and still no item. I was get get on the 10th but it just says it's ordered. I tried to cancel and they don't let me. Lids can't even give me a date of when I should get my item. The system doesn't let you talk to a live person either. They tell you the same thing over and over with nothing getting resolved. I will never order from the again. Horrible experence!!!!!! Really bad customer service.

Yesterday I went looking for a Royals hat, I asked the worker if they had any. They said they didn’t but they had the Kansas City minor league team. And he was super friendly. I ended up getting a hat for just $10. Totally want to go again and get a patch for my hat.

Lids.com sucks, it took three weeks to get something that was supposed to be delivered in five days. I called customer service and they told me they can’t change that because they use drop shipping and it’s five day shipping once it gets shipped from China by the drop shipper. They wouldn’t let me cancel my order. Lids.com sucks. It’d be better off buying something from Temu for 1/4 the price. I can’t believe a company this big is such a trash heap. That was my last time purchasing anything from those idiots.

Ordered a hat Feb.11th and it's March 1st 2026, so 18 days and still no hat. I reached out to customer service on the 18th because I realized my order hadn't even been shipped yet and I got an email back stating that someone would be getting back to me within 2-3 business days, and as of today no email. So they stole my money.

My fiance and I went into Lids at the Coral Square Mall in Coral Springs Fl to look for a white bat. My fiancé asks it the hat was snap back or fitted, and the store associate immediately just said that, "All of our fitted hats are $50." That was not the question I asked. He was assuming that we couldn’t afford a hat. My fiancé, being the nice person he is, ignored the store associate's comment and still purchased the hat. In fact, my man could’ve bought several hats but he didn’t. He was tempted to take the hat back because neither one of us asked about the price. Store associates should not judge a book by its cover because you never know who is coming to your business to purchase items.

I purchased a sweatshirt for a gift for Christmas. The sweatshirt was way too long so I opted on getting a gift card because I didn’t realize they were going to charge me $9.99 for the return. Long story short I returned the sweatshirt and they sent me the gift card via email. I went back on Lids.com to purchase the same sweatshirt but a smaller size and it was out of stock. I then went back online and a couple weeks later and it was still out of stock. On 2/8/26 I decided I would purchase a different sweatshirt. I found the one I wanted to buy and put the gift card code in for payment. I then received a message saying the gift code was already used. I never used it!! I never even put it in as payment when I attempted to purchase the smaller sweatshirt!

Trying to get a refund from Lids and online service is terrible. Was sent back to beginning five times to repeat information. Finally got through to a somewhat responsive bot which said refund would come back to original payment method and have heard nothing further!

I have been trying to get in touch with them! Order never arrived, just 3 things out of 9. Still no resolution. Do Not Order from here… EVER!!! And it’s bot! Live people after 42 min and I can’t understand them

Ordered a shirt. Waited three weeks. No shirt. Shipping was just stagnant. They re-shipped and same thing happened, it's just sitting there. Ordered early just for Christmas and now it's two days before Christmas and there's no shirt in sight. It's crazy because we asked for same-day your next day shipping because of the mess up and they just did the same damn thing. Very disappointed. There will be no photo because I haven't got anything to show for the money I spent. Merry Christmas.

Printed junk not actual replicas. You can buy the same from Walmart for half the price. Poor advertising standards. The Canadian Advertising ombudsman is getting a gift when I fill out the complaint. Lids sucks. I will never buy there again. Zero stars if able too.

Horrible experience with BOTH intertwined companies Lids.com and Fanatics.com. Order two items, separate orders 1-2 weeks prior to Christmas. The first order comes to the house and is something completely different than my order (different team, different size, different style), on top of that, smells like someone spilled gas on it. The second order (Lids) sends me an email one day before its supposed to arrive FOR CHRISTMAS, saying a refund has been issued. I DID NOT receive NOR return the item... but I get the notification saying that a refund for roughly half the amount was given and I can expect it to get back to me in 2-7 business days. They CHARGED ME FOR A RETURN LABEL and didn't refund the tax either.

Absolutely horrible. I paid for expedited shipping so I could get a package by Christmas and after I paid for it, they are now telling me it’s going to be the second week of January that I would receive it. Not to mention, you can’t get a hold of anybody in customer service and I can’t seem to cancel the package. Thing that they advised me was I can return the package after I’ve received it, because it’s now already processed. Would not ever purchase from them again and going to dispute the charge. Total scam.

I purchased a hat from them on 11/29 and when I got home the hat had a snag on it. Now mind you it's 2025. So I tried to exchange the hat. I didn't keep the receipt 'cause I thought I was buying from a company who had a better quality brand. Who keeps a receipt for a Hat. Well I was wrong. We have to start expecting everything you buy and keep your paperwork. They claim they couldn't look up my transaction by my DC. Which I know is a lie. 'Cause Walmart, Meijer and so does with your phone number. But any who.

Purchased a hoodie. Wanted to exchange for smaller size but wanted me to pay $9.99 for shipping, which I paid $5.99 for shipping and I had to pay for shipping for the new one as well. So I said, "Never mind, I want a full refund to my bank account and I don't want to buy another one." They still charged me 9.99 and another 5.99, and they have the item. So pretty much stole my money. Of course, no supervisor to speak to. This should be illegal.

Shady company that doesn't honor the prices advertised. Horrible customer service who are short and condescending. Will never purchase from Lids.com again. I'm sure their online store will go down just like their brick and mortars with these terrible, customer is wrong policies.

I would leave no stars for this business! Horrible service and purchase issues. DON'T RECOMMEND BUYING ANYTHING FOR THIS BUSINESS!!! You can't purchase to have product delivered to another address as a gift! They deny all purchases!!!

Will not ever order from this place. Order said delivered but I never received it and they told me to make a claim with Ups. I made a order with Lids.com not ups. Terrible policy. What they should have told me was that they would contact ups and that they would handle or find out why the package was not delivered and not try and make me do and make me do their job.

Placed an order for a sweatshirt. That same morning, I tried to cancel - it was not shipped yet. And they told me they can't because the 30 minute timeframe had passed. I have never had this kind of experience with a company before, and I will not be ordering from them again. I honestly thought speaking to support would help, but they did not do anything. I'm returning the sweatshirt as soon as it comes, and I'm not ordering here again.

I had to pay shipping fees when I made the purchases and pay shipping fees again when I returned. I wanted to return to their stores in order to avoid shipping fees, but they don’t accept returns for online purchases. When they do online business like this, they will fail. I will never buy from them again.