Lids.com Reviews

Distsoncity Mall the manager in that store is excellent, friendly and great with answers and needs very helpful and cordial. I have bought couple of hats there, simply my best experience. Class A service A++++++++

Kam & MK are making sure all customers are well taken care of!! Keep up the great work girls.

I ordered my two Chargers hats and they came within 3 days free shipping, very punctual. I would recommend

⭐ 1 STAR — BUYER BEWARE! TERRIBLE CUSTOMER SERVICE AND AN UNACCEPTABLE REFUND POLICY! I am beyond disappointed with Lids, and after this experience, I have absolutely no intention of ever purchasing from this company again. On October 2, 2026, I placed an order for an Ohio State sweater in a size SMALL. When my order arrived on October 8, I opened the package to discover that Lids had sent me a size 2XL instead. Not a minor sizing discrepancy — an entirely different size!

Libs.com is beyond a joke. I purchased 7 hats and the total ‘regular’ price was $266 for the order minus discount a discount of $61. All of the numbers were correct when I clicked on place the order and the website stated that I’ll be receiving a confirmation email shortly - but never received one. A couple of days later when I checked my bank statement, the final amount they charged to my card was $266. When I called them and explained the checkout amounts were correct but they sent no confirmation email and billed my card for the total ‘regular’ price of $266. They said, "No problem, we’ll send you a one time code on your next order for 30%." That suggestion was beyond stupid since you can get that every day on that website. I requested the total discounted amount that you removed from by last order. They refused to do that and I made it clear to them that I would never ever purchase anything from crooks like them.

1 star is a compliment to this company but you have to click something. LIDS is absolute garbage, you buy something and good luck trying to return any defaulted item or incorrect sizes. They purposely make it impossible with only AI assistants that cut your convo short on a chat. Also their delivery services are total trash "Laser Ship" can it get any worse than using a useless company like laser ship? I can't wait for Fanatics to take them out of business. Down with lids

This company is awful. The service in Escondido, CA was so rude and would not exchange the size of a hat even when I had the receipt. He said it was dirty and it had dust on it from when I bought it off their shelf. Asked for the managers name and her would not give it to me.

I ordered a bunch of jerseys that were marked down. They said the delivery date would be 14 days later. After 6 days they said the jerseys were out of stock. This is like the 5th time they have done that to me on line. They are giving my money back, but why did they say they had these all in stock? I will start taking my business elsewhere as I have spent over $20,000 in the last year.

Charlotte service terrible! Dude just wanted me out of the store as he talked to his girl on the phone. Don't go there.

Buyer Beware. Your money is taken up front, and if shipments are delayed, even by three weeks, no refund and cancellation will be issued. DO NOT RELY ON ESTIMATED DELIVERY DATES. If I could give a zero review, I would.

I had an incredibly disappointing experience at this location due to the manager's severe lack of patience. During checkout, the manager became visibly angry with me, lost their patience, and walked away in the middle of my transaction. Leaving a customer stranded mid-checkout is completely unacceptable, especially for someone in a leadership role. I expect basic respect and professionalism, neither of which were provided. I will not be returning and hope corporate addresses this management issue.

Lids.com western stores are a joke. How can you not sell Knicks fitted hats in stores. We are finals bound. Seems management is more interested in losing money instead of making money. Don't want to hear anything about online purchases. There is nothing better than buying in store for customers who actually prefer in store service...been like this for years.. Need to change your mindset and game plan.

If I could give them no stars I would. Lids.com totally sucks. I placed an order on 5/2 and still no item. I was get get on the 10th but it just says it's ordered. I tried to cancel and they don't let me. Lids can't even give me a date of when I should get my item. The system doesn't let you talk to a live person either. They tell you the same thing over and over with nothing getting resolved. I will never order from the again. Horrible experience!!!!!! Really bad customer service.

Yesterday I went looking for a Royals hat, I asked the worker if they had any. They said they didn’t but they had the Kansas City minor league team. And he was super friendly. I ended up getting a hat for just $10. Totally want to go again and get a patch for my hat.

Lids.com sucks, it took three weeks to get something that was supposed to be delivered in five days. I called customer service and they told me they can’t change that because they use drop shipping and it’s five day shipping once it gets shipped from China by the drop shipper. They wouldn’t let me cancel my order. Lids.com sucks. It’d be better off buying something from Temu for 1/4 the price. I can’t believe a company this big is such a trash heap. That was my last time purchasing anything from those idiots.

Ordered a hat Feb.11th and it's March 1st 2026, so 18 days and still no hat. I reached out to customer service on the 18th because I realized my order hadn't even been shipped yet and I got an email back stating that someone would be getting back to me within 2-3 business days, and as of today no email. So they stole my money.

My fiance and I went into Lids at the Coral Square Mall in Coral Springs Fl to look for a white bat. My fiancé asks it the hat was snap back or fitted, and the store associate immediately just said that, "All of our fitted hats are $50." That was not the question I asked. He was assuming that we couldn’t afford a hat. My fiancé, being the nice person he is, ignored the store associate's comment and still purchased the hat. In fact, my man could’ve bought several hats but he didn’t. He was tempted to take the hat back because neither one of us asked about the price. Store associates should not judge a book by its cover because you never know who is coming to your business to purchase items.

I purchased a sweatshirt for a gift for Christmas. The sweatshirt was way too long so I opted on getting a gift card because I didn’t realize they were going to charge me $9.99 for the return. Long story short I returned the sweatshirt and they sent me the gift card via email. I went back on Lids.com to purchase the same sweatshirt but a smaller size and it was out of stock. I then went back online and a couple weeks later and it was still out of stock. On 2/8/26 I decided I would purchase a different sweatshirt. I found the one I wanted to buy and put the gift card code in for payment. I then received a message saying the gift code was already used. I never used it!! I never even put it in as payment when I attempted to purchase the smaller sweatshirt!

Trying to get a refund from Lids and online service is terrible. Was sent back to beginning five times to repeat information. Finally got through to a somewhat responsive bot which said refund would come back to original payment method and have heard nothing further!

I have been trying to get in touch with them! Order never arrived, just 3 things out of 9. Still no resolution. Do Not Order from here… EVER!!! And it’s bot! Live people after 42 min and I can’t understand them

Ordered a shirt. Waited three weeks. No shirt. Shipping was just stagnant. They re-shipped and same thing happened, it's just sitting there. Ordered early just for Christmas and now it's two days before Christmas and there's no shirt in sight. It's crazy because we asked for same-day your next day shipping because of the mess up and they just did the same damn thing. Very disappointed. There will be no photo because I haven't got anything to show for the money I spent. Merry Christmas.

Printed junk not actual replicas. You can buy the same from Walmart for half the price. Poor advertising standards. The Canadian Advertising ombudsman is getting a gift when I fill out the complaint. Lids sucks. I will never buy there again. Zero stars if able too.

Horrible experience with BOTH intertwined companies Lids.com and Fanatics.com. Order two items, separate orders 1-2 weeks prior to Christmas. The first order comes to the house and is something completely different than my order (different team, different size, different style), on top of that, smells like someone spilled gas on it. The second order (Lids) sends me an email one day before its supposed to arrive FOR CHRISTMAS, saying a refund has been issued. I DID NOT receive NOR return the item... but I get the notification saying that a refund for roughly half the amount was given and I can expect it to get back to me in 2-7 business days. They CHARGED ME FOR A RETURN LABEL and didn't refund the tax either.

Absolutely horrible. I paid for expedited shipping so I could get a package by Christmas and after I paid for it, they are now telling me it’s going to be the second week of January that I would receive it. Not to mention, you can’t get a hold of anybody in customer service and I can’t seem to cancel the package. Thing that they advised me was I can return the package after I’ve received it, because it’s now already processed. Would not ever purchase from them again and going to dispute the charge. Total scam.

I purchased a hat from them on 11/29 and when I got home the hat had a snag on it. Now mind you it's 2025. So I tried to exchange the hat. I didn't keep the receipt 'cause I thought I was buying from a company who had a better quality brand. Who keeps a receipt for a Hat. Well I was wrong. We have to start expecting everything you buy and keep your paperwork. They claim they couldn't look up my transaction by my DC. Which I know is a lie. 'Cause Walmart, Meijer and so does with your phone number. But any who.

Purchased a hoodie. Wanted to exchange for smaller size but wanted me to pay $9.99 for shipping, which I paid $5.99 for shipping and I had to pay for shipping for the new one as well. So I said, "Never mind, I want a full refund to my bank account and I don't want to buy another one." They still charged me 9.99 and another 5.99, and they have the item. So pretty much stole my money. Of course, no supervisor to speak to. This should be illegal.

Shady company that doesn't honor the prices advertised. Horrible customer service who are short and condescending. Will never purchase from Lids.com again. I'm sure their online store will go down just like their brick and mortars with these terrible, customer is wrong policies.

I would leave no stars for this business! Horrible service and purchase issues. DON'T RECOMMEND BUYING ANYTHING FOR THIS BUSINESS!!! You can't purchase to have product delivered to another address as a gift! They deny all purchases!!!

Will not ever order from this place. Order said delivered but I never received it and they told me to make a claim with Ups. I made a order with Lids.com not ups. Terrible policy. What they should have told me was that they would contact ups and that they would handle or find out why the package was not delivered and not try and make me do and make me do their job.

Placed an order for a sweatshirt. That same morning, I tried to cancel - it was not shipped yet. And they told me they can't because the 30 minute timeframe had passed. I have never had this kind of experience with a company before, and I will not be ordering from them again. I honestly thought speaking to support would help, but they did not do anything. I'm returning the sweatshirt as soon as it comes, and I'm not ordering here again.

I had to pay shipping fees when I made the purchases and pay shipping fees again when I returned. I wanted to return to their stores in order to avoid shipping fees, but they don’t accept returns for online purchases. When they do online business like this, they will fail. I will never buy from them again.

I purchased two items from Lids online, a Redwings jacket and a Lions zip hoodie, both items were Mediums, which 98% of my clothes are medium. I started a return online and it would only let me return one item. I talked to customer service, which were not nice, they said the jacket was a final sale and couldn’t be returned. Nowhere on the page for the jacket said “final sale”. Lids won’t do ANYTHING for me, no return, no exchange, nothing. They just lost a customer that used to spend quite a few dollars every season, never again. I hope no one else gets ripped off, heed warnings on all the reviews.

I bought Detroit Lions sweatpants. Not only were they super thin and almost transparent, but the tag on the inside had an NFL official sticker on it but you could pull it right off and there was a different brand name under it. So this is not official NFL gear and you can tell by the quality and the customer service. I do not recommend

Lids/Fanatics hats are always inconsistently sized. You never know what you’re going to get — the sizing is all over the place, and the experience is poor with this company. Honestly, it’s a joke that they’ve been allowed to get away with this for years. You definitely can’t buy one online, either — if it doesn’t fit, they’ll charge you $10 just to return it, you must try it on in person, there’s a good chance it won’t fit properly otherwise, you should probably try on a few cause they’re all going to fit differently… Just a horrible company that able to take advantage of all of us sports fanatics.

Do not give these stalkers your email address. When you block them, they will just keep making you new emails to spam you. It’s actually illegal, but somehow they think they are the only source for hats and you will eventually back down and buy something despite the unwanted contact.

I purchased a hat from the Tucson Mall location over the weekend. I just so happened to be on that side of town when I bought it but when I drove 20+ miles home I noticed that the black security tag was still on it. I figured it wouldn’t be a big deal to get it removed since I work close to the Park Place Mall location and that I would just get it removed there after work. Come to find out that location doesn’t have a tag remover and that I would have to drive all the way back to the other location just to get a tag removed.

They made it right today and also gave me a 30% gift card.

First time online purchaser… Always have a good experience in store. Online … not happy… Got wrapped up in SHIPMENT FREE and was charged without knowing for “FREE SHIPPING”… Not very integrable. I only ordered the second hat 'cause the sale. I could just got a 3rd hat.

Lids uses the most unreliable shipping company you can imagine. Lasership/Ontrac. They lied about delivering my package and Lids was no help! You have to call a hundred times just to get someone to talk to, but they still won't help!!

Totally garbage for online orders!!! No information given at all. Ordered products from the US to ship to Canada. I got better service ordering similar items from China, through other online distributors.