Lids.com

Lids.com Reviews

About Lids.com

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Pros
  • Good product quality
  • Fast shipping on some orders
Cons
  • Poor communication from support
  • Inconsistent inventory management

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Lids.com Reviews

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    How do I know I can trust these reviews about Lids.com?
    • 4,604,069 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaffReliability

    Reviewed Jan. 6, 2025

    To start off, Lids.com has nothing to do with the physical store. You cannot return or exchange anything to the store, it all must be done online. Additionally, I have had nothing but problems this holiday season with this company! Initially, I placed a order during a sale and was shipped the wrong items. Lids.com proceeded to return my order and make me reorder items that were no longer on sale. I then called and went through a long process to get some of the money refunded to my account. Of course one of the items did not work for my kid and I had to again go through the return process online a toddy and get a refund for this Christmas gift.

    Another one of the items was a t-shirt. After washing it, I noticed that the sleeves were curled like bacon and the quality was absolute crap! After numerous attempts, I finally got a customer service representative to send me a new item due to this one being defective. Although they have sent me two coupons to be used due to the issues I have had, I have to use the coupons online only, because they have nothing to do with the actual store. In ordering any more from the online account. Be aware that they do not do exchanges, only returns and they screwed up when they shipped me the wrong items and I still got dinged for it!

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    Customer Service

    Reviewed Jan. 4, 2025

    I should’ve looked at other reviews before I ordered. Paid $24 extra because I had a big game to coach in and of course it didn’t arrive. After reading reviews clearly they are use to stealing money from customers for this. Just go to fanatics they’re great with the same products. And of course customer service is busy.

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      Verified purchase
      PricePunctuality & Speed

      Reviewed Jan. 4, 2025

      Bought hats for the first time in a while of Lids.com. Good price. Just terrible arrival time. It’s been over a month and still haven’t got my hats! I ordered on Dec 4 then come to find out they are coming from China. Like what beware!

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      Verified purchase
      Customer Service

      Reviewed Dec. 26, 2024

      I have never dealt with any company as poorly as this company. Please don't buy anything from them. You can a robot for customer service and they hang up the phone when you press 0 for an operater. Horrible customer service. I tried to cancel my order before it was even shipped. They told me it was shipped and it was not. Here it is December 26 and my tracking says it is still waiting for the item. They have the label but no item. December 7th to December 26th. DON'T BUY FROM THEM! DON'T BUY FROM THEM EVER!!!

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      Customer Service

      Reviewed Dec. 24, 2024

      I ordered items on Dec 16 to arrive before Christmas and they both had promise dates by the 23rd. They provided me tracking numbers as well! But everyday I checked it said they haven’t received package yet. Well the 23rd has come and gone and still says the same thing. I called customer service; one of the items the report told me is actually out of stock!! They took my money, made a bogus tracking label and kept changing the delivery dates to wait until they get a shipment!! I’m livid! Oh! And I can’t get a refund until after 3 days of promised delivery dates!! I will never shop Lids online again ever!!

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      Reviewed Dec. 22, 2024

      Never order a hat from here I’ve ordered 4 hats none fit right so I ordered 4 more the size I was supposed to get and the sizes still fit wrong so the manager told me to just bring them in and they would refund me, I drove 30 min to a crappy mall to take the hats back to hear, "Oh we don’t exchange anything that was ordered online." That was the last time I shop with Lids or Fanatics, oh yeah if I could give zero stars I would but I requires you to select one at least

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      Customer ServicePrice

      Reviewed Dec. 21, 2024

      I purchased a Ja Morant Jersey through Lids.com. They charged my card and say they have shipped it, but I have never received it. The tracking show a delivery date, but it just gets pushed back every day. Their customer service is only an automated chat bot and is worthless. For the ridiculous price they are charging for this jersey they should have better customer service.

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      Reviewed Dec. 17, 2024

      I purchased this hat from a mall in West Palm Beach. Thought nothing of it until I saw the back of the hat. This is incompetence in the worst form. I still can’t believe they made this hat, especially being a die hard Cardinals fan!!!

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      PricePunctuality & Speed

      Reviewed Dec. 16, 2024

      They sent another $74 shirt with stains on it. I did not know that Lids was affiliated with or actually is Fanatics but apparently, they are. I'd previously returned an expensive shirt with stains from Fanatics and found the same shirt on Lids. Not knowing the affiliation, I ordered a replacement shirt and it came from Fanatics. After over two weeks of waiting, it arrived. The replacement shirt is stained but it is too late to return it before Christmas. These two companies have no quality control whatsoever and have ZERO concerns about the overpriced garbage they sell. I will never do business with such a disgusting bunch of low-lives again and will never stop spreading the word about the trash they sell.

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      Sales & Marketing

      Reviewed Dec. 14, 2024

      Purchased a Lebron jersey for my son and hoped to have it by his birthday. Site said 3-5 buisness days, but it actually took 2 weeks. I actually forgot I even ordered it. Once received, it was to small. I paid $71 for it, but to return it, I would have to pay $9.99 for shipping and my refund would have been $53. If I accepted an ereturn, shipping was free, but the e credit would have been $63. Why do online sales if you are not going to operate like the actual stores? In addition I just wanted to exchange it for a bigger jersey, and you would think I could exchange it in store, but nope. I will never do buisness online with them again.

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      Lids.com Company Information

      Company Name:
      Lids.com
      Website:
      www.lids.com