Lids.com Reviews

Buyer beware of Lids "Free Shipping". All thru the selection/purchase process I entered a discount code which was for "free shipping". After the credit card purchase process was satisfied the purchase summary showed the purchase price had included the shipping cost.

I ordered 3 items. One was a piece of jewelry that was barely the size of my pinkie nail and extremely misleading. 2 were shirts. One of the shirts I didn't like the fit and the other I wanted to exchange for a smaller size. I tried to do the return online and couldn't so I had to call in. The rep assisted with the return of the 2 items at a cost of $9.99 (which wasn't that clear when ordering), and they proceeded to process the exchange. She then came back and said that they don't do exchanges - I would have to return the shirt and reorder. To process this return now would be an additional $9.99 because she processed the other one already - and reordering the shirt would cost shipping fees as it wasn't now eligible for free shipping. I will definitely be more mindful of return policies in future, but will never order from here again.

Today I'm making a purchase of a hat. Upon entering a store employee stops me from coming in. He says they're going on lunch. Yet 4 other people are in there buying. Whatever happened to good customer service? I thought it was about making a sale. He basically said you have to wait until lunch is over. I'm busy and I'm not living on their time. It would of only been two minutes for a sale. These kids are so lazy today. This is a second time I've been denied a sale. Never will I go there again.

I did not have a good experience. I was waiting and waiting and never asked if I needed assistance. I stood in front of the desk waiting to purchase a hat and not once was I was if I needed help. I definitely think there needs to be more than 1 employee as that employee was not helpful.

I needed a birthday gift for Feb 6th, ordered on Feb 1, paid $24.99 for 2 business day delivery, expecting to see it by Feb 3rd. Did not receive it and there was no option to cancel. Spoke with an agent on Feb 4th who said she will submit a ticket to cancel. Received an email on Feb 6th that they are still working to ship the order?? I called and the agent said she will submit a cancellation, but could not provide a confirmation # or email to capture this. This is frustrating. (Both agents were super polite, the process is what needs improvement).

I ordered two hats for a gift for my husband. Both hats were ordered in the size 7 3/8. When the hats arrived, one was the correct size, the other was 7 1/8. I called customer service, who was kind, and noted that the receipt and the order invoice had 7 3/8 on it. She resent the hat with 2 day delivery. The hat arrived and again in the wrong size 7 1/8. I called and was told that I now have to receive a refund and if I want another hat I have to reorder and pay for it. Such a bunch of crock. You suffer for their ignorance. To make it worse, the young lady hung up on me. I would go to a thrift store and purchase a hat before I pay another dime to Fanatics!!

Purchased a fitted LA Dodger cap online. Absolutely said cap will get to me next day. Had a game to go to, so I pulled the trigger. Cap delivered 8 days later. Tried cap, fit was too tight. Check website & online instructions & states you can return to store. I was upset about delivery but thought a quick exchange would make up for it. Drive to Brea Lids store & told online order can only be returned online. Lids online only using Lids name (as explained by salesperson). Pretty much shady retail policy. Don’t think I’ll do business with Lids in the future.

Tried to return a hat, which I purchased two of different sizes, and decided to keep one. Lids.com denied my request, being 5 days late from their own "policy". For the record, Fanatics, which owns Lids, has a 365-day return policy, while Lids has a 90-day. Confusing, being the same company. Could've at least offered a exchange credit, in my opinion. Within the same week, back with customer service, on why a hat wasn't delivered yet. Stated it would be delivered in 3-7 business days. Now on day 14. I would not recommend to shop here.

I made a purchase of a custom jersey as a birthday present. The website told me that it would ship the next day, so I ordered as I needed it in a week. When I received the email confirmation it told me that the shipping date would be more than a month later. I immediately called to cancel the order, but was told that the order was already started, and couldn't be cancelled. (If it takes a month to put custom name and numbers on a jersey, then they have bigger issues than customer service).

Worst shopping experience of my life. Lids.com (AKA Fanatics) should have a disclaimer on every product page that states that it will take over a month for orders to be delivered (if at all). Please DO NOT order from this site or you will wait endlessly for a product that is never coming. Waited over a month, only for their support team to tell me that my order was "Lost in transit" twice. It's basically a scam website that doesn't honor any delivery commitment. You have been warned.