Lids.com

I don't know what all of the complaints are about. I was given a due date as to when the items would arrive and I received both items on the date or beforehand. The items are exactly as described and fit to a tee. The only issue I have is that the parcels were left out in the open as if they were just tossed toward the door. I am glad I noticed it before someone scooped it up. It would have been nice if the delivery guy came to the door? At any rate, everything else was fine.

Ordered 2 custom embroidered bucket hats from Lids.com. Site says 24/48 hours to process. Waited 6 days before emailing them about updates. No reply but a day later I received notice from FedEx that items were shipped. No other updates until today (7 additional days). Hats arrived with today's mail. Total of 14 days from order to arrival. In today's world of online shopping 14 days wait is unheard of. The good news is they did a great job on both hats and I'm very pleased with them. They just need to work on turnaround time and communications with customers.

I ordered a Dodgers windbreaker on Lids.com and opted for Second Day Air Mail because I needed it by a certain day. As soon as I ordered, I checked on here and got nervous. I ordered on a Saturday and i didn’t get any shipping notifications until Tuesday. I needed the jacket by Thursday so I had accepted that I probably wouldn’t receive it in time, especially after seeing upset customers on this site. However, my item arrived the very next day after I got the shipping notification, and everything was correct. Maybe they figured out their issues.

Order was said to have been delivered, but after two days of searching, it showed up at the post office. It was originally shipped by FedEx with a FedEx tracking number, and Lids email said it had been delivered. Called FedEx and found my order was shipped via something called "smart post." FedEx delivers it to the post office which is then supposed to deliver it to the customer. As a customer, I'm wondering how I was supposed to know this. I called Lids and the customer service rep was snotty and claimed "everyone else gets their packages," so no restitution offered, no real care and no apologies.

Lids wants to charge me $9.99 for shipping to return a hat. I can mail it on my own for $3.00, but you have to use their site in order to get the address for shipping. I will never use this company again. Buyer beware!

Terrible company. I have never heard of a company that has both online and retail locations, and you can't return items in store. Got this for my husband for Christmas, and he didn't like the print, so we tried to return in store. No can do. I started the online return process, and they want to charge $9.99 for a return label, when I already paid them shipping in the first place to get this piece of crap here. Never will buy from them again.

I ordered 2 separate autographed NHL shirts for Christmas for my 2 grandsons. Both were over $250.00 each. I received them but they shoved both into 1 nice presentation box. How do I choose which grandson gets the nice display and the other a generic box. For that price 2 boxes would be expected. I called Lids more than 1 week before Christmas to ask for another box. They were very nice but did nothing. I purchase a lot of sports related items for my grand-kids and I will never purchase from LIDS again.

Ordered stocking cap 19.99 with 5.00 off promo and free shipping, was charged on my PayPal additional 24.99 for expedited shipping!!! Customer service says part of a promo to be delivered by 24th was nowhere on my receipt for Lids but showed up on PayPal receipt after processing. I would never pay almost 3 times cost of hat for expedited shipping. What a stinking con artist company at Christmas time sticks it to customer!!!

I received the wrong hat from Lids after they had charged me $23 for shipping in order to receive the item before Christmas. When you receive the item, there is no return label, and if you have to make a return, you must contact the help center just to obtain a return label. There is no call line, you have to join an online chat. I went on in the afternoon, and the chat line turned me away because there was no one to help. It wouldn't even put me in line. I went on at midnight assuming that there would be no wait. It finally put me in line, and I waited about 5 minutes before it said that there was no one to help me, and it directed me to the "submit a question" page. I tried again a few minutes later and was finally connected with a customer service representative. However, the representative was largely unhelpful and quite incompetent.

I placed an order on Thursday added one day 15.99 shipping was supposed to arrive Friday afternoon. Never received it. I didn’t get no notification that they changed to Saturday. I call Lids they tell me to call another line to get tracking information because they didn’t know why or where the package was at the moment. I call the LS line that they gave me. They couldn’t even tell why the driver didn’t deliver the package. She continues to tell me wait till the end of Saturday to see if I get the package if not call them back and she took my number to pass the message to the driver.