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I ordered two hats for a gift for my husband. Both hats were ordered in the size 7 3/8. When the hats arrived, one was the correct size, the other was 7 1/8. I called customer service, who was kind, and noted that the receipt and the order invoice had 7 3/8 on it. She resent the hat with 2 day delivery. The hat arrived and again in the wrong size 7 1/8. I called and was told that I now have to receive a refund and if I want another hat I have to reorder and pay for it. Such a bunch of crock. You suffer for their ignorance. To make it worse, the young lady hung up on me. I would go to a thrift store and purchase a hat before I pay another dime to Fanatics!!
Purchased a fitted LA Dodger cap online. Absolutely said cap will get to me next day. Had a game to go to, so I pulled the trigger. Cap delivered 8 days later. Tried cap, fit was too tight. Check website & online instructions & states you can return to store. I was upset about delivery but thought a quick exchange would make up for it. Drive to Brea Lids store & told online order can only be returned online. Lids online only using Lids name (as explained by salesperson). Pretty much shady retail policy. Don’t think I’ll do business with Lids in the future.
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Tried to return a hat, which I purchased two of different sizes, and decided to keep one. Lids.com denied my request, being 5 days late from their own "policy". For the record, Fanatics, which owns Lids, has a 365-day return policy, while Lids has a 90-day. Confusing, being the same company. Could've at least offered a exchange credit, in my opinion. Within the same week, back with customer service, on why a hat wasn't delivered yet. Stated it would be delivered in 3-7 business days. Now on day 14. I would not recommend to shop here.
I made a purchase of a custom jersey as a birthday present. The website told me that it would ship the next day, so I ordered as I needed it in a week. When I received the email confirmation it told me that the shipping date would be more than a month later. I immediately called to cancel the order, but was told that the order was already started, and couldn't be cancelled. (If it takes a month to put custom name and numbers on a jersey, then they have bigger issues than customer service).
Once the Jersey arrived I tried to return it, but was told that custom orders can't be returned. I have argued relentlessly that their website promised next day shipping on the order, and that was the only reason that I bought it. They don't want to stand by the promise that the website makes, and refuse to refund my money. Lids is a shady unethical company that lures you in with false shipping dates. I will not buy from Lids again, and would advise anyone not to shop there.
Worst shopping experience of my life. Lids.com (AKA Fanatics) should have a disclaimer on every product page that states that it will take over a month for orders to be delivered (if at all). Please DO NOT order from this site or you will wait endlessly for a product that is never coming. Waited over a month, only for their support team to tell me that my order was "Lost in transit" twice. It's basically a scam website that doesn't honor any delivery commitment. You have been warned.
Scammed me out of $150 and then refused to refund me. Worst company I have come across. Do not shop here unless you want to be ripped off. Hours of my time and hundreds of dollars wasted on a company that does not care about customer service.
I ordered a jersey from them. I ordered on August 12th, and the shipping time said 3-7 days. I waited a month to finally receive my order. When I opened the package the jersey wasn’t there! Very shady.
I'm 55, so talked to many Customer Service agents in my life. Lids is the WORST I have EVER encountered. Their CR people are rude, unhelpful, inept (I had to give them the product ID - they couldn't find it). They did bait & switch with coupons. God forbid you have a return - that will cost you $9.99 for shipping!!! No one should EVER purchase from this company. Class Action lawsuit should be filed for deceptive practices. BUYER BEWARE!!
I made a return and asked for my receipt back and I was denied... When I came in the associate was on a personal call and I waited although I shouldn't have to. I greeted her and she didn't greet me back... Fine. I explained I had a return. She asked why, I stated it had nothing to do with the hat. She snatched my receipt and I asked her "Did you just snatch my receipt ma'am?" And she said, "No why would I do that"? I stated, "You did, so only you can answer that." I explained she didn't greet a customer and made me wait for her on a personal phone call.
I explained that, "I am the only customer so you can continue your call when your done with me so please don't be rude"... She abruptly wanted me to sign a receipt and said, "Have a good day!" I asked for my original receipt with the returned receipt and she gave me nothing!! She stated, "Store policy is no return receipts!!" I have never heard of such.. I asked her name and she refused. She stated she does not give her information out.. I expressed I would be lodging a complaint and it was then I asked to take a picture of my receipt and also recorded her disgusting customer service. She then states her name is Taylor.... I will NEVER SPEND MY MONEY HERE AGAIN....
I went to Lids at Concord Mills and the worker had an attitude before I even went inside. Because of Covid, they only allowed a few people inside at a time, which I understood so I did not mind waiting. He first had an attitude when he let the door down and told me I had to wait. Once I went inside, I politely asked for help with customizing a hat and he still acted as if he did not want to help me so I just said thank you and left empty handed. This experience bothered me because I work in customer service as well so I understand how annoying it can be at times, but treating customers poorly when they’re being nothing but respectful to you is unacceptable. This is not how you should treat people who are coming to spend money with you.
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