Lids.com Reviews

I placed an order 8 days ago for some clothes for my family for a party that had a Chicago Bears theme. On placing the order I paid extra for 2nd day delivery. Not only did it not arrive on time, but on day 5 when I called to cancel, I was told it was not even processed. So I told him to cancel it which I was assured he did. Now day 8 they delivered and charged me and are expecting me to waste more time on this so I can get a refund. I will never purchase from them again. They have poor customer service and follow through. She offered me a $10 gift card. I explained to her if she even offers me a $100 gift card I would not shop with their organization.

All reviews are correct. Ordered 5 items from the website, ship to store. Store called, went to pick up, and it was 1 shirt. Called help desk. They said my 1st item was shipped from a store and the remaining is coming from their warehouse. Easy enough. A week later, store called. Order is in! Asked the associate how many items. "Was that 1 you said? That can't be right?" Called help desk. "Here is a $10 gift card!" Um, thanks but no thanks? Seriously, keep it. "You'll have them in a week". Thought about it and decided to just get a refund. Emailed and emailed and emailed. No response. Online chat said they will process it. 2-10 business days. In total this has been 4 weeks, about 10 emails, 2 phone calls, 3 online chats. Not sure how a business gets away with all this. I will never shop there again. I've told everyone that will listen NOT to shop at Lids.

I bought $100 gift card for my husband in addition to a $70 gift card he had received from another family member for his birthday. Employee at the store didn't issue it correctly, resulting in his having to return to the store to have it reissued. Missed out on a holiday discount (significant -25% off entire purchase). Contacted customer service who said they'd honor it, but when he went to place the order after waiting on hold for 40 minutes, they wanted us to pay the DIFFERENCE before discount would be applied and wait for a refund! This was a GIFT and they had said in the cust. service email that they would just discount the items, but when it came down to it, they wouldn't!

You will not get your items if you order anything online from them. You won't talk to anyone in their customer service dept. They say people are there 24/7 but that is false. They don't respond to emails or phone calls.

I am going to add to the other 56 terrible reviews of Lids... That should tell you people something! I ordered two hats August 9th. Immediately I got the automatic email reply and they withdrew money that hour from my bank account. And then it was quiet... I waited 7 business days and got no further updates, whether the items were shipped or not in stock. After phoning multiple times, never leave your number for a callback! I did so four times and they never return the call. Two days later I get the one hat, turns it was shipped from just down the road.

I ordered 11 items from Lids.com on July 22nd. After a week of my order being "in processing", I emailed Lids. I was assured that I would get my products "very soon" as they put in a request to the warehouse to expedite the process. A week later, I reach out again as the order is still "in processing" and this time they offer me a $10 gift card for my troubles - because I really want to have to deal with them again with another order? Yesterday, August 12, I finally got notice that my order was shipped. The best part, they only had 3 of the 11 things that I had ordered... I can't even explain how angry I am with this terrible company. I will never, and would recommend no one else ever order from them.

Ordered 4 hats totaling almost $100 on Saturday 7/25. Wanted the items before I leave for vacation on 8/11 so I thought there was plenty of time to get them. Now I am not so sure. After not receiving a shipping confirmation I called on Wed 7/29. At the same time I logged onto Lids.com and saw that my order was still being processed as the woman explained to me on the phone after being on hold for 66 minutes. She ensured me that everything was fine and that I should receive my order by 8/4 even with standard shipping (3-7 bus. days). As of 7/31, my order was still being processed? How long does it take to put 4 hats in a box? My card was sure charged right away!

Ordered two hats totaling nearly $100 with the tax. Was suppose to receive them no later than June 17. Called June 22 as we have yet to receive them. Found out they not yet been shipped! Called again a week later and still not shipped! It is now July 23, over a full month of delivery date and still no hats!

Worst customer service ever! Not only have I been on the phone for 30+ minutes but when I spoke to the "customer care" rep she stated my order had already been processed when I had only placed the order about 30 minutes previous. I am leaving the country on Friday and have no time to wait 10-14 days for a hat to ship. She stated she couldn't cancel it and when I asked to speak to a supervisor she said they couldn't do anything. On Lids website it states that processing takes about 1-2 business days. Still on hold as we speak. I will NEVER buy anything from Lids again! If I could give no stars I would.

"Manager" late to work and staff not properly trained. Staff very nice. Manager condescending and arrogant.

I ordered a few hats through the website. They front a great selection but I suspect in reality that a fraction of those hats are not, and have not ever been in stock. I had the message that due to "Inventory Issues" they cannot ship and they refunded my order. Not that they will ship it when they become available (those are not "rare hats"). Or the case is that they simply thought my order was not attractive or big enough and just simply cancelled it. Will not be shopping there again. Thanks for wasting my time.

I had a great experience. I have ordered a few things from the site and have had no problems. I only have two complaints. One they do not have MLL gear, and two my Genesco employee discount doesn't work on the website only in stores. Outside of that it is a good company.

I ordered two ball caps as a gift at 1:00 am Pacific Daylight Time. About 30 minutes later, I checked to be sure that their "ship to store" option would arrive in time for next weekend. After seeing that their "ship to store" option is actually their SLOWEST means, I did their online customer service chat to upgrade to two-day shipping. They refused to change anything but said the order wouldn't ship out until Monday as they don't ship on the weekends. So how can you not change shipping on an item that is still sitting in the warehouse?!? The person (?) on the chat would not even consider checking to see if there was something they could do... she/he "**" was probably a bot. Anyway, I promised him/her/it that I would now make it a pastime, giving them poor reviews everywhere possible. Its/Her/His response? "Thanks for being a fan."

I placed an order a week ago promised shipping in 2 business days. Called customer service several times with no reply. I asked to cancel and like many others here they won't cancel and my items are on sale so I can't return them. The items had a time sensitive requirement, very frustrating. When you have companies like Amazon who ship same day Lids needs to step it up. This is the last time I order from them. Sorry I didn't look at feedback first.

1st order. My boyfriend went into the store, he did not see the hats he wanted so the LIDS rep told him that they will order them online for my bf and the hats would be sent to our home address. LIDS rep took all of the bf's information and a month later, out of 3 of the hats he paid for, only one came. They gave some bogus refund excuse and all in all, my bf still hasn't gotten a refund or the other 2 hats. The LIDS rep did not put the correct address, he actually just put for the hats to be sent to the local mall..

I ordered a hat in store in April, the store customer service was fine very friendly staff. 8 business days later my package has yet to arrive when I was told 5-7 business days. So I email them and receive no response (big surprise) so I go onto their live chat and was told my order was being processed. And I should receive an email when shipped. 10 business days later still no email. I go back into the live chat and am now told that my order was cancelled the day after I placed it!! So not only was I not notified I was lied to about it still being processed and if I never contacted them they probably would have not notified me.

I bought a hat online. I got the order confirmation by email. The amount showed up on my credit card, then... nothing. No shipping confirmation, no email, no hat, niet. But, a couple days later, Lids email spam by email, and hard to unsubscribe from their mailing list. In conclusion, no hat, no service, but email spam. Thanks LIDS!

Ordered a $20 hat from the website. 5 weeks and 4 customer service e-mails later, the hat still has not shipped and I have not gotten the "update in 3 days" like I was promised a week ago. They refuse to cancel the order (needed the hat 2 weeks ago) but won't give an update as to when it will be shipped, if at ever. I will never look at a Lids store or website again. Awful service.

They raised the price and then place the item on 50%off. Unbelievable.

I had an item that I didn't like and was instructed by customer service through their chat feature online that I could mail it back to their warehouse in Indianapolis, Ind. and exchange it or receive a store credit. It took 9 weeks for me to get my credit. Finally ** sent me the store credit via email. Thank you ** for taking care of my return.

I've purchased items from Lids.com on March 18, 2015 with Next Day Air shipping. I've spoke with a Lids customer service rep on March 27, 2015 and was told that my items have not yet been shipped and an email would be sent the warehouse for further processing and I should receive my items within a week. Reminder: I've purchased $19.99 Next Day Air shipping.

I ordered a ton of items ranging from hats, shirts, sweatshirt, and shorts from Lids (21 items to be exact) and paid for my items. I then placed a 2nd order for another couple of items I overlooked on my first order including 1 shirt I had ordered with the original order. About a week later I had not received any correspondence since receiving the original thank you for your order auto-response. So I sent an email from my account page asking for the status. Lids sends me an email stating "Thank you for contacting us. You should receive a response within 24 hours."

I ordered my six year old daughter a Cubs hat and and Anthony Rizzo jersey for her birthday and two hats for myself. Three days later I get a package and it's one of my hats. The next day I get another package thinking it's the rest of my stuff but no it's the same hat I got the day before. So I call Lids and they tell the rest of the stuff is lost and I had to reorder but it would take 8 days for them to give me my money back for the first order they lost. So I reorder and did two day air.

Advertised a sale - half off clearance. I filled the online cart only to discover that randomly during the day the sale was discontinued - all I can assume is it was actually popular so they wanted to make more money. I was annoyed so I contacted them and THAT was the worst part of it all. Canned answer, wrote back in horror how they didn't answer my question, canned answer back. NO CUSTOMER SERVICE and no wonder they're going out of business in malls left and right.

"24 hrs someone will contact you." Well it's been over 2 days now and the only response is someone will contact you. No one answers the phone, there is no live chat - it's all BS. All I am trying to do is get information on my big order I placed. Lids online is a joke, no customer service whatsoever, over ten emails sent and the only one response I get is "someone will contact you in 24 hrs." If you are out there looking for hats sports stuff etc, there many other sites and stores that work with you better and are grateful to have your business.

I worked there from 12/14-3/15 and it's the warehouse. All the issues with customers getting the wrong orders, still processing and no communication is all the warehouse. Customer Service can't do anything but send up escalations (e-mails) to the warehouse and lie to the customers. The only thing the reps can do is send messages to the warehouse, take orders and offer up to $10.00 gift cards. Shutting down the warehouse the week before the Superbowl is done every year due to inventory. It's insane! I feel they screw the customers every time and try to satisfy them with a $10.00 gift card.

Order submitted on March 13, 2015, have talked to reps twice with not satisfaction, should have read reviews first, would like advice do not order from this company the customer service is a joke. Ordered four hats, rep says warehouse had no stock and checking stores for inventory, this must have a bunch of monkeys working for them because it's taking a long time to check store inventory. Don't know if I will ever be credited, they seem to know how to debit your account but not too sure if they know how to credit your account. Terrible company to deal with don't bother. Pissed.

I ordered two hats on March 4, 2015. I received an email confirming my order with an estimated shipping time frame of 3-5 business days. Because I hadn't received my order, I called Lids "customer service" (I use this term loosely) on March 16, 2015. I was told at that time that my order had not shipped yet. The representative could not explain why my order had not gone out but assured me that I would receive a ship out email the next day and that he would request overnight delivery as the hats were meant for a game taking place on March 21. The next day I had not heard anything so I called again and was advised that it takes several days to hear back from the warehouse on whether or not an order will ship out. The representative offered at least twice to cancel my order instead of actually helping me and getting my order sent out to me. This is not customer service, this is a loss to your business Lids.

I placed my order on 1/31/2015. Still waiting for it. I've been told for the last 2 weeks waiting for the warehouse to answer. The rep tells me that every day for the last 2 weeks.

I placed an order on February 7th, 2015 with lids.com. I received immediate confirmation that the order was received. It is now February 25th. After numerous live chats and phone calls to Customer Service, I am being told for the third time that it will take 24-48 hours to give me status of my order. I work in warehouse distribution, I understand the importance of customer service. I would thoroughly be embarrassed if I could ship my product to my customers within a reasonable time frame. Do not waste your time purchasing from this company. If for any other reason, just look at the other reviews online. LIDS has a terrible record.

Here is the customer service you can expect from Lids: I think someone with Lids customer service needs to be made aware of my recent experience making an online purchase. On Wednesday, December 3rd, I purchased a Los Angeles Angels of Anaheim hat and a Purdue Boilermakers t-shirt. The hat was a Christmas gift, the shirt was to wear to an event, the Crossroads Classic in Indianapolis. December 16th I received a package. The hat was present. The shirt was not.

I ordered several items on Jan. 27. And today is Feb.10, and I haven't received the package yet. The status is still "Production" which I don't even understand it anymore. I am very frustrated. I called the customer service, but I couldn't talk to anyone since the line was busy for at least an hour. I also did the live chat and the rep kept telling me "Unfortunately" several times whenever I asked her questions; I can't cancel the order. I can't change the shipping method to next-day shipping. I can't do anything but just wait. I paid expedited production cost and obviously that didn't help me either. (They gave me a discount on the expedited production cost for the delay, but I am not happy with that. All I want from them was my package. I was not interested in any discounts.) This is my last time I'm dealing with this company. I will never, ever order from Lids.com again. And I will share or post my bad experience with Lids whenever I have a chance.

My son's friend had a big, blowout birthday party planned February 1st - they went all-out, renting a venue, sports-themed cake, pizza, and it had tons of friends and family. My 8-year-old son wanted his friend to have an Anthony Davis T-shirt so badly he took the money out of his piggy bank. So on Friday, January 23rd I placed an order. No problem, right? Ships in 3-5 business days and the LIDS center is only 125 miles away. Ha! My son had the "pleasure" of handing his friend an IOU for his birthday, and he was so embarrassed at the kid's puzzled reaction, he cried. So I shoot them an email and you can hear the crickets chirping. NO CONTACT.

I bought a license plate Laser frame cover as a Christmas gift from Lids Fayetteville, NC store (8146) on Dec.6, 2014. It was put on the car on Dec. 25, 2014 and not removed until Jan. 25, 2015, when my daughter noticed the letters and frame were falling apart. So on Jan. 30, 2015 I returned to the store to get satisfaction, with my receipt (ticket # **). I was told because it had been over 30 days and it had been 'ON THE CAR' there was nothing they could do for me! WHAT!!! It was a Plate Cover, of course it was on the car. I did not buy it to stay in the box.....? So I am to understand that Lids sells inferior products and will not stand behind their merchandise. NEVER, & I Mean NEVER will I buy anything from this company again.

I went to a Lids location on 1/17 and ordered a hat. They did not have it in store, so the woman placed the order online for me and had it shipped to my house. I thought it would be great. A week went by, no hat. I called the store twice and got no answer. Finally on the 11th day, I called the store, and the woman who helped me previously answered.

I originally ordered a hat, and received it within 48 hours. I thought what a great company, so I placed an order for 3 more. It has been over 2 weeks and I have called every other day to find out where the hats are in processing. I get the same answer every single time I called "we have put in a request from the warehouse to find out the status and you have to wait 2 more days". I explained to them that they have put in 3 qty warehouse requests last week, so I should have some answers already. Then all of a sudden on the phone she said they only have one of the three hats in stock. I asked what will happen with the other two on the order, and she did not know. She could not get me to a supervisor, and could not find out if they will just ship the one hat. Horrible Service.

Order items on Black Friday-still no items on Xmas Eve. I received an email from lids about a promotion so I ordered 2 random hats and 2 t-shirts on black Friday this year. Two week went by and no communication from lids so I called customer service. Customer service said there was a delay and it would go out on Monday (still no tracking number). Monday came and went and no items. Called again on Wednesday, customer service said another delay and it would be next Monday. Monday came and went again and no item. Called again, rep told me 3 of the items were out of stock and cancelled but one of the 4 has a tracking number. Today Xmas Eve and the one item has a tracking number still in label create status. Not sure how a company can advertise having items at a specific price to get people to their site and then just cancel the order. Unless you love wasting your time and getting the runaround, I would not recommend lids.com.

Placed order on 12/11 for embroidered hat for my father. I received shipping confirmation on 12/20 with fedex tracking number. All weekend I checked. Still says shipping label printed. On Monday, same thing. I sent email to customer service, while I received a standard your email has been received - no other response. I called 5 times on Tuesday, just rang about five time then hung up. No answer. I even called the Spanish speaking line. I then went online and filled out their contact form, no response. Finally I used their chat function. The end result is a reference to a policy that was not on their website when I ordered stating that 12/4 was their Christmas cutoff and even though the item was ready for shipping on 12/20 they don't ship until Monday. The attendant couldn't explain why it was Tuesday and my product was still sitting around at their facility NOT MAILED!!! I've been informed that it should go out sometime today or tomorrow when I will receive and update from Fedex. NOT SO MERRY CHRISTMAS!!

I'm not sure where to begin. The overall problem is the customer service process: Contacting a customer service representative at 888-564-4287, is a complete joke. I think the purpose for that system is not to help, but to avoid you as long as possible. My only reason to call customer service is to verify that my order was placed since I did not get a receipt email immediately and I was creating an account at the end of my purchase window as directed by the website. Additionally, my account order history was empty and I was concerned that my order did not go through or I just lost over $100 through a false company website. The call back is an added insult as you "DO NOT GET CALL BACKS" or if you do, you receive one up to 72 hours later. Contacting by email will take up to 72 hours and if you have ordered an item that is suppose to be shipped "Next Day Air", you will not get an answer.

Ordered several identical items December 1st. Not until December 19 (after one phone call and 5 emails) did they send me a "no-shipment" due to inadequate inventory. 2.5 weeks to determine your inventory listed as in-stock suddenly became a problem? Wow. Unbelievably bad customer service and quality control.

Lids.com has one of the poorest customer service operations that I have ever experienced. Their website has bugs and often the information that you input on the order form such as billing address, shipping address, contact telephone, etc. does not get accurately inputted into the final order form. Contacting their customer service is nearly impossible by telephone, and they do not guarantee to respond to an e-mail in less than 72 hours. I attempted to correct an error in the order I placed but was unable to contact the company by any means. Staffing must be inadequate, nearly non-existent, or the company places almost no priority on efficient customer service.

Our client sponsors a Holiday Wish List Drive for an orphanage. I participated in the gift drive and the wishlist was for a special edition baseball cap to be turned in on December 12. I placed the order the Friday after Thanksgiving and the cap was never received. I requested a refund and the supervisor stated that no refund can be given because the order is in "process". This order has been processing since I placed the order in November. I chased the company to get a status on the baseball cap. Now I am chasing the company to give me a refund for the baseball cap and any costs associated with the baseball cap.

Almost three weeks ago, my boyfriend and I ordered an embroidered hat for my best-friend. The hat said it was in stock, and there was no problem. I received an email from Lids shortly with an order number but no tracking number. Today, I tried calling their customer service number and it stopped ringing and just hung-up. This happened 4 times and I give up calling for today. I also sent them an email requesting information on my product. They've already charged my credit card so I want my product before Christmas.

Placed an order and received FeDex confirmation label on 12/10/2014. Special gifts for my grandchildren (Steeler Footballs). Supposed to be a great gift for the young ones. After 5 phone calls and 3 chat attempts, I finally got a call back from a very frustrated customer service man. He promised to expedite the transaction but he said that they are experiencing horrible backlogs and the company is not prepared to handle it. He could not promise me delivery of my purchase. I will never buy from them again and they still have my money. If there was a grading score that was less than zero, I would use it!!!!!

I ordered a custom hat on Black Friday in hopes of it being here for Christmas. It now 10 days before Christmas and I have nothing, not even a shipping confirmation yet. I have called 3 times and I have been told that it was waiting to be shipped and then someone said it’s still being designed. I will NEVER order anything from here again! I've asked to cancel my order multiple times and have been told I can’t. So I wasted 50 bucks and I have to scramble for someone else to design my hat hopefully before Christmas. I’m seriously dissatisfied and disappointed with LIDS.

I order a hat on 11/24/14. As of today 12/12/14 I'm still have no hat and they will not just cancel the order. Their excuse is black Friday. Well I ordered my hat 2 days before all that. Done shopping with this company.

A Lids customer service supervisor responded to my complaint and offered to honor the Black Friday discount. Additionally, they also cancelled the Lids Club Membership.

Terrible customer and online services. I waited for over a month for a hat never received my shipment. Then I received an email saying e-refund I request had been processed when I was told several times that I would receive my shipment. Lids are liars and definitely not men of their words!!

Back in November 2013, I was charged $3600 prior to making 26 items. Mid-January they finally arrive. The measurements are not as specified as I ordered letters and #'s. I have been passed on to 5 people since I have been dealing with this situation, since January 2014. 2 people have quit Lids (the rep who placed my order and a sales manager I was referred to because the rep had quit). 2 people do not return my emails, that I have been given their names for contact from this sales manager). 1 new manager just got on board willing to help me, just last week, the frustration I have been through in the past month and a half. Now I give him my reason, he now does not get back in touch with me. Believe they think I will go away, nope, they got the wrong girl to ignore :). So today, am doing everything possible to get this corrected. I won't deal with Lids anymore, they lack professionalism, and simply do not care. But gee, if you got an order to place, they are on it!

I ordered two items from the website on Monday morning December 30th - both items were in stock. I paid for 2nd day air to expedite the order to ensure delivery prior to an event I was attending. Online confirmation of the order was received in a reasonable time frame. On Thursday January 2nd, which was the anticipated delivery, I received email notification that the order had just been processed at LIDS & UPS delivery could be expected on January 6th a full week, and four business days after the order was placed even though expedited shipping was paid for.

My wife ordered me a watch on Lids.com for Christmas. She ordered it December 20 and they said it would be shipped to the store in one day. It didn't come in before Christmas but since she ordered it so late we understood. We waited until December 28 and drove over 40 minutes to the Store to see if it was in. We told the so-called Lids employee we needed to pick up a watch we ordered. Without even asking who we were or anything he just said, "It's not here." We told him we ordered it over a week ago. He finally got off his stool and stopped talking to his friends long enough to hold up a clear bag and say "it's not here". We walked away furious because of the lack of customer service we received. We decided to go back in and ask if he could help us find it or when it would be in and he said, "I don't know how to do that." So we left.

We went online on December 6th 2013 and ordered two hats. The order was processed without an issue. We were told it would ship to store in 10 to 14 days once the ordered was "processed". That's the catch, see we called about a week later because we noticed that nothing had changed on our online order. My wife called and was told that they will call us back within 24 hours. We did not get a call back. We then called again and was told that our hats were not in stock... but they would call us back before the end of the day with a solution. That was yesterday December 16th. We have called their customer hotline 3 different times today and asked to be called back (once an attendant becomes available (still nothing). I called at 9:00PM and I have been on hold since ever since. Currently it is 9:36PM. It has to be by far the worst customer service I have ever come in contact with. I would really suggest buying a hat any place on earth other than Lids.

For my kayaking club, I ordered some custom hats from LIDS. The first time, I paid for expedited production and shipping but alas the hats did not arrive in time for our annual meeting. I was super irritated that I paid extra and they didn't come on time the first time. I immediately ordered more on Nov. 1 as gifts at our Dec. holiday party tomorrow night. The LIDS website says production takes 6 business days (2 if you pay for expedited production). On Dec. 2, I checked online as to the delay and saw the order was "in production." Given that my order was already weeks overdue, I asked the LIDS customer service rep to expedite the production and the shipping and she agreed to do that. Now, today is Dec. 6, and I received an email that LIDS produced my hats and shipped them standard ground!! This company appears to be poorly managed, customer service reps have no integrity (defined as keeping your word).

I bought a 59th Anniversary Detroit Tigers cap from Lids.com. The one they sent had a run and it was frayed. I called customer service and they said they had no more. I asked them if they would do a physical check because sometime there might be a miscount. That was out of the question. So way checking other stores etc. The only thing they would do was offer a refund. All I wanted was the stupid cap so I went to a tailor and got it fixed. I did get a half-hearted apology email saying they refunded my money and send the cap back. It's too late for that so they say they will re-charge me. I guess that's fine.

I got two hats through Lids for Christmas. All my hats before this were 7 3/8 so both the hats people bought me were 7 3/8, but they were a size too big and I had the hardest time getting Lids to exchange them and still am a month after Christmas. The first hat I brought back where it was bought for me was the Lids in the Thousand Oaks Mall. First, they tried to tell me that they couldn't take it back because the sticker with the bar code was peeled off, but they had me try on 7 1/4 and tried telling me it was too small because the hats shrink two sizes after sweating in them and them drying out.

On the LIDS website, the company offers the opportunity to design custom hats. I selected the letters I wanted, and then in the description box, I indicated that I wanted the letters to be layered, one over the other. I provided a specific reference to help clarify my specific design. Today, the hats arrived in the mail. No attempt was made to follow my directions and the company did not contact me to indicate that they were unable to fulfill the request. I have been on hold for 25 minutes and was told by a second person that a refund was not possible. I was also told that the company has the right to disregard specific customer requests without contacting the customer. Do not order custom hats from LIDS!

I ordered a hat from Lids.com and got a different hat size than I wanted. I am trying to call them to return the hat, but the phone number they gave me was a wrong number.

At 10:15 am today, there was a sign in the door, "Back at 10:30". A few moments later, a sales clerk opened the door and said, "I was going to go to the bank, but come on in." She seemed annoyed. I was looking at Michigan hats and the ones in stock had an "M" that was larger than I wanted. I asked if I could put the Michigan M on a navy blue hat with other designs. Her answer was, "No, I can't put a yellow M of any kind on a hat, that's a trademark." I then picked a Michigan hat that had an M on it and began to look for designs in the design book to add to the hat.

I ordered $300 worth of Super Bowl product on Tuesday, February 2nd, with expedited shipping to ensure it arrived before Sunday. I received confirmation and everything; then, on Friday, I receive nothing and come to find out that nothing ever shipped! Customer service couldn't have cared less. I asked them to ship it FedEx Saturday overnight. They couldn't (wouldn't) do it. I offered to give them my FedEx account number to use and ship it. They wouldn't do it. I asked to have a friend come to their location so he could pick it up and ship it to me himself. Wouldn't do it.

I ordered 10 embroidered baseball caps, approved the artwork on January 4th 2012. I paid $250 for them and was assured that they would be ready by January 30th. January 19th, the baseball caps status was still "Production", ditto January 25th. I was informed by customer service that they were "Closed for Inventory" but since I had paid for express shipping, I would still receive my order in time.

I placed an order with Lids on October 1, 2009 for (3) hats and (1) passport membership. On October 3, 2009, I started to check on my order. On the 3rd, they advised that my item will be shipped on the 5th. On the 5th, I checked and they advised my item has been shipped. October 7, 2009, I called Lids to inquire about a tracking number. At that time, the Lids rep advised that they are having difficulties at the warehouse and will have the management call me. Nobody from the management called on Oct. 7, 2009. On October 8, 2009, I called 3 times and got 3 different answers. They finally advised that they will ship my item and will be received by Oct. 13, 2009.