Lids.com Reviews

They sent another $74 shirt with stains on it. I did not know that Lids was affiliated with or actually is Fanatics but apparently, they are. I'd previously returned an expensive shirt with stains from Fanatics and found the same shirt on Lids. Not knowing the affiliation, I ordered a replacement shirt and it came from Fanatics. After over two weeks of waiting, it arrived. The replacement shirt is stained but it is too late to return it before Christmas. These two companies have no quality control whatsoever and have ZERO concerns about the overpriced garbage they sell. I will never do business with such a disgusting bunch of low-lives again and will never stop spreading the word about the trash they sell.

Purchased a Lebron jersey for my son and hoped to have it by his birthday. Site said 3-5 buisness days, but it actually took 2 weeks. I actually forgot I even ordered it. Once received, it was to small. I paid $71 for it, but to return it, I would have to pay $9.99 for shipping and my refund would have been $53. If I accepted an ereturn, shipping was free, but the e credit would have been $63. Why do online sales if you are not going to operate like the actual stores? In addition I just wanted to exchange it for a bigger jersey, and you would think I could exchange it in store, but nope. I will never do buisness online with them again.

This company is ridiculous, bought 4 hats from them. All were listed in stock at the time of purchase and my credit card was charged. Now looking at my order they are saying 2 hats are now out of stock and it’ll take over a month if not more to receive my order. How do you allow someone to purchase an item if it’s out of stock? To blatantly mislead customers is absurd and gladly take money without actually having a product is in my mind stealing. I’ll look elsewhere when I want new hats.

"I placed my order on October 16th and was expecting it to ship by October 23rd, as stated in the confirmation email. However, it's now been close to 3 weeks, and I still haven't received any updates on shipping. When I called the customer service representative, they informed me that they don't have the items in stock and are waiting on the warehouse to restock. No estimated timeline was provided.

I've been trying to get my return refunded for almost two months. They sent me a fake egift card that had no funds on it. This company is a fraud, wouldn't recommend ordering from here. I can't even get a hold of a customer service rep. Their agents are not helpful at all.

This review is one for Locker Room by Lids. I've visited this business twice in my life and the experience from a customer service/staff perspective has been awful, mainly at the Town Center Mall in Kennesaw GA. It seems as if Lids hires kids who have no clue in customer service. My wife and I visited this said location on Sat. 10/5 and purchased about $100 worth of product (which we returned after the poor service), including a custom hat, which I paid additional $12 for.

The quality of my purchase was not as expected so I thought it would be an easy Amazon return. NOT so. Nightmare! May have to keep the junk. We are very unhappy with the whole experience, just want a refund. And that will cost another 10.00

I ordered from this company online four hats that were discounted. After charging my credit card and the charge going through 3 days later they canceled my order. They did not give me a reason as to why and now I am trying to find out why my card has not been reimbursed yet. I do not recommend this company to anyone.

They mishandled my hat. Now I'm out of 50 bucks and stuck with a warped hat. Never again will I trust these incompetent fools. I mean come on how difficult is it to properly package a hat. Bunch of idiots is an understatement.

If negative stars were possible I'd give it, this place is a total rip off. Ordered 3 hats from them in one order, received and hat fits weird, decided to return, first you can't return a online order in store, Secondly they charge $10 return shipping, ok, I still decided to return despite their $10 shipping. Contacted customer support for return, agent puts it in as 3 separate returns charging me 3 separate $10 shipping charge for 3 separate return label even though it was all ordered in one and shipped as one order, after that the agent went ghost on the chat and refused to reply as to why it's 3 separate returns oppose to one return for all 3 products. This place is a shameless rip off, STAY AWAY!

If I could give this place a neg 0 I would. I ordered 2 shirts from their website and neither one look like what was sent to me. I checked the tags, the shirts they sent were $1 shirts I've seen at the dollar tree. The graphics are so cheap and look like a 5 yr designed it. Each shirt was $34 plus shipping and I'm sure they made them for $2. They won't accept returns unless you pay the 9.99 for the label, which is rip off. DO NOT, I REPEAT DO NOT ORDER FROM THIS SITE, your child will do a better job at making you a t shirt. Also their customer sucks, they won't respond. My cc said I was charged $190 when all I bought was 2 shirts. Buy local even It cost more.. I'm reporting the additional charges to my cc too. They overcharged my cc almost 120 bucks. RIP OFF COMPANY!

I always order my husband's hats from Lids.com, never had any issues, till this year 2024. I ordered him a NFL hat for Father's Day, the hat was suppose to be here June 15, 2024 and never received, Lids.com sent a replacement that was suppose to be received by June 22, 2024, and still no hat, USP states that they're waiting on the package still and ONLY created a shipping label, same as the original order which still haven't received the original product. Now they are wanting to reship a 3rd time for the product to be here by July 2, 2024, and giving us a run a round about the current tracking of the hat, and a refund. LIDS are saying different information than the actual USP tracking information they provided, trying to say it's out and should be here tomorrow but the website is saying it hasn't been received. Bad business right here. I once was a happy customer and recommended Lids, not anymore. Lids is going down hill.

Ordered a custom jersey. Already a week late and tracking has not been updated. Been trying to contact them for days to resolve the issue and getting nowhere. An order over $200 missing and can't get answers at all. Will never order from them again.

I've bought many I mean many hats from Lids in St. Cloud MN. But have always had trouble finding a team and the correct size everytime and have asked each person working there what was going on with that and their response was, "They won't let us get other than what we have," so with that said crazy poor management I guess. Good luck if you love baseball!

Worker Ricky ** treated me so well and helped us with everything we needed, he definitely deserves a raise! He knows all the ins and outs of different hats and has expert opinion on which hat suits you best!

Had to exchange a gift and although the sizing of MLB 59fifty Hats is terrible. Lids exchanged 2 times till I received a hat that fit correctly. Appreciate the service and helping me get the gift I originally wanted. Thanks.

Received a gift card as present. When completing order online, a message popped up that said card was "not active." Called customer service who verified gift card balance. The agent stated card was "inactive "and they would put in a ticket to resolve the issue. Two week later, I called again because I received the same "inactive" message and was not able to complete online transactions. Agent verified gift card balance and stated the gift card showed "active status" and I should be able to place an order online. Card still does not work online. Agent said she would try to place on her end, however, later said she was unable to do so, and is unable to help further without order number from original purchaser. I find this strange, because the agent was to verify the card has funds and validity of gift card.

Don't shop Here! They will do whatever possible to stop a return. Went to exchange 2 hats I bought for my son's bday. Had receipt but because the price was removed they won’t allow it. None of the disclaimers mention this. To top it off the Manager at Market Mall had terrible service skills in arguing this is the way it is everywhere which it is not. Not where I will shop!

At store buy 1, get 1 50% percent off. The manager and worker says it's not for jacksonville or Miami teams since they are winning. I have informed my 42,000 followers to not go to this Lids store for they are using false sales ads.

I ordered a hat that took over 2 weeks to receive, got the wrong size when I finally received it. I got my money back and was thinking about reordering the right size after they removed the $10 dollar fee to ship it back but, luckily I didn't get another because they say they take the fee off but in reality, they don't refund the full amount spent so they may even not fully refund your amount plus charge you $10 if you return it and that's basically $20 so if you end up getting the wrong hat because they send the wrong hat or size you pay extra just to get the hat you originally ordered. I think that's crazy a company charges you for a mistake on their end. I don't care if it's shipping or whatever it is. I feel if it's a mistake on the company's end they should be the ones taking a loss but, if you want to pay extra $10 - $20 for a company mistake I guess go for this company.

I am extremely disappointed with the service I received from Lids. I ordered custom jerseys, and despite providing my unit number for shipping, the labels were incorrectly printed, resulting in my items being returned to your facility. To make matters worse, when I reached out, I was informed that nothing could be done to rectify the situation. It's baffling to me that such a simple request to include the unit number on the label was mishandled. The lack of attention to detail and the failure to meet basic customer expectations have left me thoroughly dissatisfied. This entire process has been a frustrating and inconvenient experience.

Buyer beware of Lids "Free Shipping". All thru the selection/purchase process I entered a discount code which was for "free shipping". After the credit card purchase process was satisfied the purchase summary showed the purchase price had included the shipping cost.

I ordered 3 items. One was a piece of jewelry that was barely the size of my pinkie nail and extremely misleading. 2 were shirts. One of the shirts I didn't like the fit and the other I wanted to exchange for a smaller size. I tried to do the return online and couldn't so I had to call in. The rep assisted with the return of the 2 items at a cost of $9.99 (which wasn't that clear when ordering), and they proceeded to process the exchange. She then came back and said that they don't do exchanges - I would have to return the shirt and reorder. To process this return now would be an additional $9.99 because she processed the other one already - and reordering the shirt would cost shipping fees as it wasn't now eligible for free shipping. I will definitely be more mindful of return policies in future, but will never order from here again.

Today I'm making a purchase of a hat. Upon entering a store employee stops me from coming in. He says they're going on lunch. Yet 4 other people are in there buying. Whatever happened to good customer service? I thought it was about making a sale. He basically said you have to wait until lunch is over. I'm busy and I'm not living on their time. It would of only been two minutes for a sale. These kids are so lazy today. This is a second time I've been denied a sale. Never will I go there again.

I did not have a good experience. I was waiting and waiting and never asked if I needed assistance. I stood in front of the desk waiting to purchase a hat and not once was I was if I needed help. I definitely think there needs to be more than 1 employee as that employee was not helpful.

I needed a birthday gift for Feb 6th, ordered on Feb 1, paid $24.99 for 2 business day delivery, expecting to see it by Feb 3rd. Did not receive it and there was no option to cancel. Spoke with an agent on Feb 4th who said she will submit a ticket to cancel. Received an email on Feb 6th that they are still working to ship the order?? I called and the agent said she will submit a cancellation, but could not provide a confirmation # or email to capture this. This is frustrating. (Both agents were super polite, the process is what needs improvement).

I ordered two hats for a gift for my husband. Both hats were ordered in the size 7 3/8. When the hats arrived, one was the correct size, the other was 7 1/8. I called customer service, who was kind, and noted that the receipt and the order invoice had 7 3/8 on it. She resent the hat with 2 day delivery. The hat arrived and again in the wrong size 7 1/8. I called and was told that I now have to receive a refund and if I want another hat I have to reorder and pay for it. Such a bunch of crock. You suffer for their ignorance. To make it worse, the young lady hung up on me. I would go to a thrift store and purchase a hat before I pay another dime to Fanatics!!

Purchased a fitted LA Dodger cap online. Absolutely said cap will get to me next day. Had a game to go to, so I pulled the trigger. Cap delivered 8 days later. Tried cap, fit was too tight. Check website & online instructions & states you can return to store. I was upset about delivery but thought a quick exchange would make up for it. Drive to Brea Lids store & told online order can only be returned online. Lids online only using Lids name (as explained by salesperson). Pretty much shady retail policy. Don’t think I’ll do business with Lids in the future.

Tried to return a hat, which I purchased two of different sizes, and decided to keep one. Lids.com denied my request, being 5 days late from their own "policy". For the record, Fanatics, which owns Lids, has a 365-day return policy, while Lids has a 90-day. Confusing, being the same company. Could've at least offered a exchange credit, in my opinion. Within the same week, back with customer service, on why a hat wasn't delivered yet. Stated it would be delivered in 3-7 business days. Now on day 14. I would not recommend to shop here.

I made a purchase of a custom jersey as a birthday present. The website told me that it would ship the next day, so I ordered as I needed it in a week. When I received the email confirmation it told me that the shipping date would be more than a month later. I immediately called to cancel the order, but was told that the order was already started, and couldn't be cancelled. (If it takes a month to put custom name and numbers on a jersey, then they have bigger issues than customer service).