Lids.com Reviews

Ordered a custom jersey. Already a week late and tracking has not been updated. Been trying to contact them for days to resolve the issue and getting nowhere. An order over $200 missing and can't get answers at all. Will never order from them again.

I've bought many I mean many hats from Lids in St. Cloud MN. But have always had trouble finding a team and the correct size everytime and have asked each person working there what was going on with that and their response was, "They won't let us get other than what we have," so with that said crazy poor management I guess. Good luck if you love baseball!

Worker Ricky ** treated me so well and helped us with everything we needed, he definitely deserves a raise! He knows all the ins and outs of different hats and has expert opinion on which hat suits you best!

Had to exchange a gift and although the sizing of MLB 59fifty Hats is terrible. Lids exchanged 2 times till I received a hat that fit correctly. Appreciate the service and helping me get the gift I originally wanted. Thanks.

Received a gift card as present. When completing order online, a message popped up that said card was "not active." Called customer service who verified gift card balance. The agent stated card was "inactive "and they would put in a ticket to resolve the issue. Two week later, I called again because I received the same "inactive" message and was not able to complete online transactions. Agent verified gift card balance and stated the gift card showed "active status" and I should be able to place an order online. Card still does not work online. Agent said she would try to place on her end, however, later said she was unable to do so, and is unable to help further without order number from original purchaser. I find this strange, because the agent was to verify the card has funds and validity of gift card.

Don't shop Here! They will do whatever possible to stop a return. Went to exchange 2 hats I bought for my son's bday. Had receipt but because the price was removed they won’t allow it. None of the disclaimers mention this. To top it off the Manager at Market Mall had terrible service skills in arguing this is the way it is everywhere which it is not. Not where I will shop!

At store buy 1, get 1 50% percent off. The manager and worker says it's not for jacksonville or Miami teams since they are winning. I have informed my 42,000 followers to not go to this Lids store for they are using false sales ads.

I ordered a hat that took over 2 weeks to receive, got the wrong size when I finally received it. I got my money back and was thinking about reordering the right size after they removed the $10 dollar fee to ship it back but, luckily I didn't get another because they say they take the fee off but in reality, they don't refund the full amount spent so they may even not fully refund your amount plus charge you $10 if you return it and that's basically $20 so if you end up getting the wrong hat because they send the wrong hat or size you pay extra just to get the hat you originally ordered. I think that's crazy a company charges you for a mistake on their end. I don't care if it's shipping or whatever it is. I feel if it's a mistake on the company's end they should be the ones taking a loss but, if you want to pay extra $10 - $20 for a company mistake I guess go for this company.

I am extremely disappointed with the service I received from Lids. I ordered custom jerseys, and despite providing my unit number for shipping, the labels were incorrectly printed, resulting in my items being returned to your facility. To make matters worse, when I reached out, I was informed that nothing could be done to rectify the situation. It's baffling to me that such a simple request to include the unit number on the label was mishandled. The lack of attention to detail and the failure to meet basic customer expectations have left me thoroughly dissatisfied. This entire process has been a frustrating and inconvenient experience.

Buyer beware of Lids "Free Shipping". All thru the selection/purchase process I entered a discount code which was for "free shipping". After the credit card purchase process was satisfied the purchase summary showed the purchase price had included the shipping cost.

I ordered 3 items. One was a piece of jewelry that was barely the size of my pinkie nail and extremely misleading. 2 were shirts. One of the shirts I didn't like the fit and the other I wanted to exchange for a smaller size. I tried to do the return online and couldn't so I had to call in. The rep assisted with the return of the 2 items at a cost of $9.99 (which wasn't that clear when ordering), and they proceeded to process the exchange. She then came back and said that they don't do exchanges - I would have to return the shirt and reorder. To process this return now would be an additional $9.99 because she processed the other one already - and reordering the shirt would cost shipping fees as it wasn't now eligible for free shipping. I will definitely be more mindful of return policies in future, but will never order from here again.

Today I'm making a purchase of a hat. Upon entering a store employee stops me from coming in. He says they're going on lunch. Yet 4 other people are in there buying. Whatever happened to good customer service? I thought it was about making a sale. He basically said you have to wait until lunch is over. I'm busy and I'm not living on their time. It would of only been two minutes for a sale. These kids are so lazy today. This is a second time I've been denied a sale. Never will I go there again.

I did not have a good experience. I was waiting and waiting and never asked if I needed assistance. I stood in front of the desk waiting to purchase a hat and not once was I was if I needed help. I definitely think there needs to be more than 1 employee as that employee was not helpful.

I needed a birthday gift for Feb 6th, ordered on Feb 1, paid $24.99 for 2 business day delivery, expecting to see it by Feb 3rd. Did not receive it and there was no option to cancel. Spoke with an agent on Feb 4th who said she will submit a ticket to cancel. Received an email on Feb 6th that they are still working to ship the order?? I called and the agent said she will submit a cancellation, but could not provide a confirmation # or email to capture this. This is frustrating. (Both agents were super polite, the process is what needs improvement).

I ordered two hats for a gift for my husband. Both hats were ordered in the size 7 3/8. When the hats arrived, one was the correct size, the other was 7 1/8. I called customer service, who was kind, and noted that the receipt and the order invoice had 7 3/8 on it. She resent the hat with 2 day delivery. The hat arrived and again in the wrong size 7 1/8. I called and was told that I now have to receive a refund and if I want another hat I have to reorder and pay for it. Such a bunch of crock. You suffer for their ignorance. To make it worse, the young lady hung up on me. I would go to a thrift store and purchase a hat before I pay another dime to Fanatics!!

Purchased a fitted LA Dodger cap online. Absolutely said cap will get to me next day. Had a game to go to, so I pulled the trigger. Cap delivered 8 days later. Tried cap, fit was too tight. Check website & online instructions & states you can return to store. I was upset about delivery but thought a quick exchange would make up for it. Drive to Brea Lids store & told online order can only be returned online. Lids online only using Lids name (as explained by salesperson). Pretty much shady retail policy. Don’t think I’ll do business with Lids in the future.

Tried to return a hat, which I purchased two of different sizes, and decided to keep one. Lids.com denied my request, being 5 days late from their own "policy". For the record, Fanatics, which owns Lids, has a 365-day return policy, while Lids has a 90-day. Confusing, being the same company. Could've at least offered a exchange credit, in my opinion. Within the same week, back with customer service, on why a hat wasn't delivered yet. Stated it would be delivered in 3-7 business days. Now on day 14. I would not recommend to shop here.

I made a purchase of a custom jersey as a birthday present. The website told me that it would ship the next day, so I ordered as I needed it in a week. When I received the email confirmation it told me that the shipping date would be more than a month later. I immediately called to cancel the order, but was told that the order was already started, and couldn't be cancelled. (If it takes a month to put custom name and numbers on a jersey, then they have bigger issues than customer service).

Worst shopping experience of my life. Lids.com (AKA Fanatics) should have a disclaimer on every product page that states that it will take over a month for orders to be delivered (if at all). Please DO NOT order from this site or you will wait endlessly for a product that is never coming. Waited over a month, only for their support team to tell me that my order was "Lost in transit" twice. It's basically a scam website that doesn't honor any delivery commitment. You have been warned.

Scammed me out of $150 and then refused to refund me. Worst company I have come across. Do not shop here unless you want to be ripped off. Hours of my time and hundreds of dollars wasted on a company that does not care about customer service.

I ordered a jersey from them. I ordered on August 12th, and the shipping time said 3-7 days. I waited a month to finally receive my order. When I opened the package the jersey wasn’t there! Very shady.

I'm 55, so talked to many Customer Service agents in my life. Lids is the WORST I have EVER encountered. Their CR people are rude, unhelpful, inept (I had to give them the product ID - they couldn't find it). They did bait & switch with coupons. God forbid you have a return - that will cost you $9.99 for shipping!!! No one should EVER purchase from this company. Class Action lawsuit should be filed for deceptive practices. BUYER BEWARE!!

I made a return and asked for my receipt back and I was denied... When I came in the associate was on a personal call and I waited although I shouldn't have to. I greeted her and she didn't greet me back... Fine. I explained I had a return. She asked why, I stated it had nothing to do with the hat. She snatched my receipt and I asked her "Did you just snatch my receipt ma'am?" And she said, "No why would I do that"? I stated, "You did, so only you can answer that." I explained she didn't greet a customer and made me wait for her on a personal phone call.

I went to Lids at Concord Mills and the worker had an attitude before I even went inside. Because of Covid, they only allowed a few people inside at a time, which I understood so I did not mind waiting. He first had an attitude when he let the door down and told me I had to wait. Once I went inside, I politely asked for help with customizing a hat and he still acted as if he did not want to help me so I just said thank you and left empty handed. This experience bothered me because I work in customer service as well so I understand how annoying it can be at times, but treating customers poorly when they’re being nothing but respectful to you is unacceptable. This is not how you should treat people who are coming to spend money with you.

My son went into Lids to have a picture put on a hat. They told him that they needed to convert a file for him so he can have it printed on a hat. They charged him $25 to convert his picture in a different format. He went there in November and never heard back from them. He tried multiple times to call the Palisades store and never got an answer. When he finally got the salespersons whose name is Brandon on the phone, Brandon told him he didn't want to do business with my son and hung up on him. I then called the store myself and spoke with Brandon. Before I can finish my sentence Brandon hung up on me. I called back and got Brandon again, he said for me to call back tomorrow to speak with someone else because he didn't want to deal with me. He then hung up on me again before I could ask why. I called a 3rd time and got no answer so I continued to call until they answered.

I stopped in Lids in the Asheville mall to check out some hats and I was being helped by a gentleman named Chevis and he kept being interrupted by another worker named Jess who was being rude. I thought she was being very unprofessional and lacks the respect for her fellow co-workers when he was answering all my questions and was very helpful, I got slightly upset with her and left without purchasing anything.

I ordered some hats from Fanatics yesterday and they automatically entered a expedited shipping cost of 14.99 to my order which I didn't order or see until I paid already so I called back and canceled the order. I then ordered from Lids thinking they were a different company and they didn't apply my discount code from their website even though it said it was applied but after I punished complete order it removed it. I found out Fanatics and Lids are the SAME company and they both tried to scam me out of my money. I canceled that order too. They play games on their website to get you to pay more so be very careful when ordering and check your receipt.

I ordered two hats, the ones that came were not the ones I wanted. Tried to return but their site will not recognize my order number of my email. No phone number to to call. Stuck with 2 hats that worthless... DO NOT ORDER FROM LIDS.COM.

Today my 16 year old wanted to purchase a hat from Lids since he's never owned one. We shopped at Lids at the Square1 Mall In Saugus MA. I felt very proud allowing him to feel independent, and do his own shopping while I waited for him right outside the store. Until, he was told by the Lids employee who typically introduce themselves with the “Hello, can I help you?” Line.??? That she was not interested in helping him. She told him he could not try on the hats, and she could not tell him his size. (NOT EVEN A GUESS??)? She walked away from him leaving him with no choice but to walk out.

I ordered a baseball shirt with my fiancee's name on it on February 19. 2 months later they tell me it will be another 2 months. I asked for a refund several times but when called they denied it. I have several letters of request one point telling me my email was not on file. Frauds and liars all.