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I ordered a baseball shirt with my fiancee's name on it on February 19. 2 months later they tell me it will be another 2 months. I asked for a refund several times but when called they denied it. I have several letters of request one point telling me my email was not on file. Frauds and liars all.
I ordered two hats for $41.98 plus $7.99 shipping, a total of $49.97. When I received the hats in two separate boxes, they were a size too small for my head. I took a trip to a Lids location to make an exchange and they claimed I could not do it in store and had to ship the hats back. I followed the prompts on Lids.com to initiate a return. I found out that return shipping would cost $9.99. That’s an absurd amount for a package that weighs well under a pound. They populated two return labels, one for each hat. I only used one label and put both hats in one box with the other label because I thought they might charge me twice. To get the right size, I’d have to make a new order and pay $7.99 shipping again. That’s $25.97 in shipping for a simple exchange for size. That’s a lot of money to ship two hats that weigh next to nothing.
But it gets better... they did charge me $9.99 twice for shipping despite me sending the two hats in one box. Out of the $49.97 I paid initially, I received $18.03 refunded to me. So two hats that did not fit which I simply wanted to exchange cost me $31.94 only to end up empty handed. I recommend you do everything you can to avoid shopping online with this company. They are clearly thieves and can’t be trusted to provide quality service. I’ve never seen anything like this before. Their customer service never responded to my message about this theft. I will never do business with this company ever again.
Order was said to have been delivered, but after two days of searching, it showed up at the post office. It was originally shipped by FedEx with a FedEx tracking number, and Lids email said it had been delivered. Called FedEx and found my order was shipped via something called "smart post." FedEx delivers it to the post office which is then supposed to deliver it to the customer. As a customer, I'm wondering how I was supposed to know this. I called Lids and the customer service rep was snotty and claimed "everyone else gets their packages," so no restitution offered, no real care and no apologies.
Lids wants to charge me $9.99 for shipping to return a hat. I can mail it on my own for $3.00, but you have to use their site in order to get the address for shipping. I will never use this company again. Buyer beware!
Terrible company. I have never heard of a company that has both online and retail locations, and you can't return items in store. Got this for my husband for Christmas, and he didn't like the print, so we tried to return in store. No can do. I started the online return process, and they want to charge $9.99 for a return label, when I already paid them shipping in the first place to get this piece of crap here. Never will buy from them again.
I ordered 2 separate autographed NHL shirts for Christmas for my 2 grandsons. Both were over $250.00 each. I received them but they shoved both into 1 nice presentation box. How do I choose which grandson gets the nice display and the other a generic box. For that price 2 boxes would be expected. I called Lids more than 1 week before Christmas to ask for another box. They were very nice but did nothing. I purchase a lot of sports related items for my grand-kids and I will never purchase from LIDS again.
Ordered stocking cap 19.99 with 5.00 off promo and free shipping, was charged on my PayPal additional 24.99 for expedited shipping!!! Customer service says part of a promo to be delivered by 24th was nowhere on my receipt for Lids but showed up on PayPal receipt after processing. I would never pay almost 3 times cost of hat for expedited shipping. What a stinking con artist company at Christmas time sticks it to customer!!!
I received the wrong hat from Lids after they had charged me $23 for shipping in order to receive the item before Christmas. When you receive the item, there is no return label, and if you have to make a return, you must contact the help center just to obtain a return label. There is no call line, you have to join an online chat. I went on in the afternoon, and the chat line turned me away because there was no one to help. It wouldn't even put me in line. I went on at midnight assuming that there would be no wait. It finally put me in line, and I waited about 5 minutes before it said that there was no one to help me, and it directed me to the "submit a question" page. I tried again a few minutes later and was finally connected with a customer service representative. However, the representative was largely unhelpful and quite incompetent.
First, I requested to exchange the wrong item for the correct one. Second, I requested a refund on the Guaranteed by Christmas shipping because I could not give my uncle his gift on Christmas. I am almost convinced the representative was a robot because I explained the items that I had received versus the items I was should have received 4 times before claimed she was able to understand the situation. After this, she sent the return label for the incorrect item, so I explained to her that it was wrong. Once she finally understood, she said that the item I had received was out of stock and she could only offer me a refund. After this, she explained that she had put in an order for the hat that I had already received (I ordered two; one was sent correctly). She said that once it came in the mail, I would have to return that one as well so I wouldn't be charged for it; and when I asked her to just cancel that order, she said she couldn't.
Now I have to send two orders back and will not be receiving the item I originally ordered. She said someone else would be emailing me about getting a refund on my shipping, so she couldn't even take care of that for me. The entire chat took over an hour for nothing to really be taken care of. The inaccessibility of help and the incompetence on every level is almost inconceivable. I am extremely unhappy with this experience and will not be ordering from Lids again.
I placed an order on Thursday added one day 15.99 shipping was supposed to arrive Friday afternoon. Never received it. I didn’t get no notification that they changed to Saturday. I call Lids they tell me to call another line to get tracking information because they didn’t know why or where the package was at the moment. I call the LS line that they gave me. They couldn’t even tell why the driver didn’t deliver the package. She continues to tell me wait till the end of Saturday to see if I get the package if not call them back and she took my number to pass the message to the driver.
Saturday arrives and nothing gets delivered again! I call lids once again because at this point I had to go to the mall and purchase the items to make sure I had them. They tell me it was delivered at a different location than the address I PROVIDED! && I couldn’t get a refund till a whole 24hrs from the time it was “delivered” to the made up location because it’s one of the policy’s. So I call Sunday to get my refund and the man on the phone proceed to process another order instead of refunding the amount! Horrible experience. Never again will I shop online with lids. Horrible service!
My online order was supposed to be delivered today by FedEx. My tracking number states the store was closed at 6:05pm which the mall is open tonight until 11pm so the driver is lying. I called FedEx. Great customer service. I call Lids.com and HORRIBLE to deal with. Won't even pick up the phone to call FedEx. Oh sorry maybe it will get there tomorrow. This is a Christmas gift with a guaranteed delivery. I am sure that is BS too!
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