Lids.com Reviews

Will not ever order from this place. Order said delivered but I never received it and they told me to make a claim with Ups. I made a order with Lids.com not ups. Terrible policy. What they should have told me was that they would contact ups and that they would handle or find out why the package was not delivered and not try and make me do and make me do their job.

Placed an order for a sweatshirt. That same morning, I tried to cancel - it was not shipped yet. And they told me they can't because the 30 minute timeframe had passed. I have never had this kind of experience with a company before, and I will not be ordering from them again. I honestly thought speaking to support would help, but they did not do anything. I'm returning the sweatshirt as soon as it comes, and I'm not ordering here again.

I had to pay shipping fees when I made the purchases and pay shipping fees again when I returned. I wanted to return to their stores in order to avoid shipping fees, but they don’t accept returns for online purchases. When they do online business like this, they will fail. I will never buy from them again.

I purchased two items from Lids online, a Redwings jacket and a Lions zip hoodie, both items were Mediums, which 98% of my clothes are medium. I started a return online and it would only let me return one item. I talked to customer service, which were not nice, they said the jacket was a final sale and couldn’t be returned. Nowhere on the page for the jacket said “final sale”. Lids won’t do ANYTHING for me, no return, no exchange, nothing. They just lost a customer that used to spend quite a few dollars every season, never again. I hope no one else gets ripped off, heed warnings on all the reviews.

I bought Detroit Lions sweatpants. Not only were they super thin and almost transparent, but the tag on the inside had an NFL official sticker on it but you could pull it right off and there was a different brand name under it. So this is not official NFL gear and you can tell by the quality and the customer service. I do not recommend

Lids/Fanatics hats are always inconsistently sized. You never know what you’re going to get — the sizing is all over the place, and the experience is poor with this company. Honestly, it’s a joke that they’ve been allowed to get away with this for years. You definitely can’t buy one online, either — if it doesn’t fit, they’ll charge you $10 just to return it, you must try it on in person, there’s a good chance it won’t fit properly otherwise, you should probably try on a few cause they’re all going to fit differently… Just a horrible company that able to take advantage of all of us sports fanatics.

Do not give these stalkers your email address. When you block them, they will just keep making you new emails to spam you. It’s actually illegal, but somehow they think they are the only source for hats and you will eventually back down and buy something despite the unwanted contact.

I purchased a hat from the Tucson Mall location over the weekend. I just so happened to be on that side of town when I bought it but when I drove 20+ miles home I noticed that the black security tag was still on it. I figured it wouldn’t be a big deal to get it removed since I work close to the Park Place Mall location and that I would just get it removed there after work. Come to find out that location doesn’t have a tag remover and that I would have to drive all the way back to the other location just to get a tag removed.

They made it right today and also gave me a 30% gift card.

First time online purchaser… Always have a good experience in store. Online … not happy… Got wrapped up in SHIPMENT FREE and was charged without knowing for “FREE SHIPPING”… Not very integrable. I only ordered the second hat 'cause the sale. I could just got a 3rd hat.

Lids uses the most unreliable shipping company you can imagine. Lasership/Ontrac. They lied about delivering my package and Lids was no help! You have to call a hundred times just to get someone to talk to, but they still won't help!!

Totally garbage for online orders!!! No information given at all. Ordered products from the US to ship to Canada. I got better service ordering similar items from China, through other online distributors.

Scam site. Stay away, shipping dates are not synced to supplier dates or inventory. After being notified my order was out for delivery, post the original delivery date. I contacted customer service to see if I could get an overnight order faster because it was a gift. They said it could take 30 days or more WITH overnight shipping. When I placed the original ordered, it said 4-5 days delivery. Ultimately, I was burned on a gift purchase with no delivery date. Additionally, customer service told me they cannot give a refund until the order arrives. But cannot give me an actual delivery date. They take your money with no knowledge of actual inventory or shipping times. Terrible experience.

Love the Mitchell & Ness Mj College of North Carolina jersey. It was 532$. That's a good price for anyone who wants the number one jersey to have. I think I will go back and get a Stephen Curry Golden State jersey. I gave them a four star review. The cashier was either new or just not that friendly.

Placed an order on the website, and I should of just waited to go their store, and now I get spam mail constantly. After I get my hat I'll never order online. The only email I want is that order has arrived, not a bunch of junk.

I ordered a carry on hard case luggage with college logo. The product is made real cheap and is not worth the money. In Fact you can bend the outside of the luggage. Super cheap. Says it was made in China by Mojo. Do waste your time with their hard case luggage. You will regret it.

This company charged my credit card twice for one hat. I requested a refund several times and they either did not or would not issue it. Lids is a dishonest company...DONT DEAL WITH THIS COMPANY. CROOKED COMPANY!!!!

To start off, Lids.com has nothing to do with the physical store. You cannot return or exchange anything to the store, it all must be done online. Additionally, I have had nothing but problems this holiday season with this company! Initially, I placed a order during a sale and was shipped the wrong items. Lids.com proceeded to return my order and make me reorder items that were no longer on sale. I then called and went through a long process to get some of the money refunded to my account. Of course one of the items did not work for my kid and I had to again go through the return process online a toddy and get a refund for this Christmas gift.

I should’ve looked at other reviews before I ordered. Paid $24 extra because I had a big game to coach in and of course it didn’t arrive. After reading reviews clearly they are use to stealing money from customers for this. Just go to fanatics they’re great with the same products. And of course customer service is busy.

Bought hats for the first time in a while of Lids.com. Good price. Just terrible arrival time. It’s been over a month and still haven’t got my hats! I ordered on Dec 4 then come to find out they are coming from China. Like what beware!

I have never dealt with any company as poorly as this company. Please don't buy anything from them. You can a robot for customer service and they hang up the phone when you press 0 for an operater. Horrible customer service. I tried to cancel my order before it was even shipped. They told me it was shipped and it was not. Here it is December 26 and my tracking says it is still waiting for the item. They have the label but no item. December 7th to December 26th. DON'T BUY FROM THEM! DON'T BUY FROM THEM EVER!!!

I ordered items on Dec 16 to arrive before Christmas and they both had promise dates by the 23rd. They provided me tracking numbers as well! But everyday I checked it said they haven’t received package yet. Well the 23rd has come and gone and still says the same thing. I called customer service; one of the items the report told me is actually out of stock!! They took my money, made a bogus tracking label and kept changing the delivery dates to wait until they get a shipment!! I’m livid! Oh! And I can’t get a refund until after 3 days of promised delivery dates!! I will never shop Lids online again ever!!

Never order a hat from here I’ve ordered 4 hats none fit right so I ordered 4 more the size I was supposed to get and the sizes still fit wrong so the manager told me to just bring them in and they would refund me, I drove 30 min to a crappy mall to take the hats back to hear, "Oh we don’t exchange anything that was ordered online." That was the last time I shop with Lids or Fanatics, oh yeah if I could give zero stars I would but I requires you to select one at least

I purchased a Ja Morant Jersey through Lids.com. They charged my card and say they have shipped it, but I have never received it. The tracking show a delivery date, but it just gets pushed back every day. Their customer service is only an automated chat bot and is worthless. For the ridiculous price they are charging for this jersey they should have better customer service.

I purchased this hat from a mall in West Palm Beach. Thought nothing of it until I saw the back of the hat. This is incompetence in the worst form. I still can’t believe they made this hat, especially being a die hard Cardinals fan!!!

They sent another $74 shirt with stains on it. I did not know that Lids was affiliated with or actually is Fanatics but apparently, they are. I'd previously returned an expensive shirt with stains from Fanatics and found the same shirt on Lids. Not knowing the affiliation, I ordered a replacement shirt and it came from Fanatics. After over two weeks of waiting, it arrived. The replacement shirt is stained but it is too late to return it before Christmas. These two companies have no quality control whatsoever and have ZERO concerns about the overpriced garbage they sell. I will never do business with such a disgusting bunch of low-lives again and will never stop spreading the word about the trash they sell.

Purchased a Lebron jersey for my son and hoped to have it by his birthday. Site said 3-5 buisness days, but it actually took 2 weeks. I actually forgot I even ordered it. Once received, it was to small. I paid $71 for it, but to return it, I would have to pay $9.99 for shipping and my refund would have been $53. If I accepted an ereturn, shipping was free, but the e credit would have been $63. Why do online sales if you are not going to operate like the actual stores? In addition I just wanted to exchange it for a bigger jersey, and you would think I could exchange it in store, but nope. I will never do buisness online with them again.

This company is ridiculous, bought 4 hats from them. All were listed in stock at the time of purchase and my credit card was charged. Now looking at my order they are saying 2 hats are now out of stock and it’ll take over a month if not more to receive my order. How do you allow someone to purchase an item if it’s out of stock? To blatantly mislead customers is absurd and gladly take money without actually having a product is in my mind stealing. I’ll look elsewhere when I want new hats.

"I placed my order on October 16th and was expecting it to ship by October 23rd, as stated in the confirmation email. However, it's now been close to 3 weeks, and I still haven't received any updates on shipping. When I called the customer service representative, they informed me that they don't have the items in stock and are waiting on the warehouse to restock. No estimated timeline was provided.

I've been trying to get my return refunded for almost two months. They sent me a fake egift card that had no funds on it. This company is a fraud, wouldn't recommend ordering from here. I can't even get a hold of a customer service rep. Their agents are not helpful at all.