Lids.com Reviews

I made a purchase of a custom jersey as a birthday present. The website told me that it would ship the next day, so I ordered as I needed it in a week. When I received the email confirmation it told me that the shipping date would be more than a month later. I immediately called to cancel the order, but was told that the order was already started, and couldn't be cancelled. (If it takes a month to put custom name and numbers on a jersey, then they have bigger issues than customer service).

Worst shopping experience of my life. Lids.com (AKA Fanatics) should have a disclaimer on every product page that states that it will take over a month for orders to be delivered (if at all). Please DO NOT order from this site or you will wait endlessly for a product that is never coming. Waited over a month, only for their support team to tell me that my order was "Lost in transit" twice. It's basically a scam website that doesn't honor any delivery commitment. You have been warned.

Scammed me out of $150 and then refused to refund me. Worst company I have come across. Do not shop here unless you want to be ripped off. Hours of my time and hundreds of dollars wasted on a company that does not care about customer service.

I ordered a jersey from them. I ordered on August 12th, and the shipping time said 3-7 days. I waited a month to finally receive my order. When I opened the package the jersey wasn’t there! Very shady.

I'm 55, so talked to many Customer Service agents in my life. Lids is the WORST I have EVER encountered. Their CR people are rude, unhelpful, inept (I had to give them the product ID - they couldn't find it). They did bait & switch with coupons. God forbid you have a return - that will cost you $9.99 for shipping!!! No one should EVER purchase from this company. Class Action lawsuit should be filed for deceptive practices. BUYER BEWARE!!

I made a return and asked for my receipt back and I was denied... When I came in the associate was on a personal call and I waited although I shouldn't have to. I greeted her and she didn't greet me back... Fine. I explained I had a return. She asked why, I stated it had nothing to do with the hat. She snatched my receipt and I asked her "Did you just snatch my receipt ma'am?" And she said, "No why would I do that"? I stated, "You did, so only you can answer that." I explained she didn't greet a customer and made me wait for her on a personal phone call.

I went to Lids at Concord Mills and the worker had an attitude before I even went inside. Because of Covid, they only allowed a few people inside at a time, which I understood so I did not mind waiting. He first had an attitude when he let the door down and told me I had to wait. Once I went inside, I politely asked for help with customizing a hat and he still acted as if he did not want to help me so I just said thank you and left empty handed. This experience bothered me because I work in customer service as well so I understand how annoying it can be at times, but treating customers poorly when they’re being nothing but respectful to you is unacceptable. This is not how you should treat people who are coming to spend money with you.

My son went into Lids to have a picture put on a hat. They told him that they needed to convert a file for him so he can have it printed on a hat. They charged him $25 to convert his picture in a different format. He went there in November and never heard back from them. He tried multiple times to call the Palisades store and never got an answer. When he finally got the salespersons whose name is Brandon on the phone, Brandon told him he didn't want to do business with my son and hung up on him. I then called the store myself and spoke with Brandon. Before I can finish my sentence Brandon hung up on me. I called back and got Brandon again, he said for me to call back tomorrow to speak with someone else because he didn't want to deal with me. He then hung up on me again before I could ask why. I called a 3rd time and got no answer so I continued to call until they answered.

I stopped in Lids in the Asheville mall to check out some hats and I was being helped by a gentleman named Chevis and he kept being interrupted by another worker named Jess who was being rude. I thought she was being very unprofessional and lacks the respect for her fellow co-workers when he was answering all my questions and was very helpful, I got slightly upset with her and left without purchasing anything.

I ordered some hats from Fanatics yesterday and they automatically entered a expedited shipping cost of 14.99 to my order which I didn't order or see until I paid already so I called back and canceled the order. I then ordered from Lids thinking they were a different company and they didn't apply my discount code from their website even though it said it was applied but after I punished complete order it removed it. I found out Fanatics and Lids are the SAME company and they both tried to scam me out of my money. I canceled that order too. They play games on their website to get you to pay more so be very careful when ordering and check your receipt.

I ordered two hats, the ones that came were not the ones I wanted. Tried to return but their site will not recognize my order number of my email. No phone number to to call. Stuck with 2 hats that worthless... DO NOT ORDER FROM LIDS.COM.

Today my 16 year old wanted to purchase a hat from Lids since he's never owned one. We shopped at Lids at the Square1 Mall In Saugus MA. I felt very proud allowing him to feel independent, and do his own shopping while I waited for him right outside the store. Until, he was told by the Lids employee who typically introduce themselves with the “Hello, can I help you?” Line.??? That she was not interested in helping him. She told him he could not try on the hats, and she could not tell him his size. (NOT EVEN A GUESS??)? She walked away from him leaving him with no choice but to walk out.

I ordered a baseball shirt with my fiancee's name on it on February 19. 2 months later they tell me it will be another 2 months. I asked for a refund several times but when called they denied it. I have several letters of request one point telling me my email was not on file. Frauds and liars all.

I ordered two hats for $41.98 plus $7.99 shipping, a total of $49.97. When I received the hats in two separate boxes, they were a size too small for my head. I took a trip to a Lids location to make an exchange and they claimed I could not do it in store and had to ship the hats back. I followed the prompts on Lids.com to initiate a return. I found out that return shipping would cost $9.99. That’s an absurd amount for a package that weighs well under a pound. They populated two return labels, one for each hat. I only used one label and put both hats in one box with the other label because I thought they might charge me twice. To get the right size, I’d have to make a new order and pay $7.99 shipping again. That’s $25.97 in shipping for a simple exchange for size. That’s a lot of money to ship two hats that weigh next to nothing.

Order was said to have been delivered, but after two days of searching, it showed up at the post office. It was originally shipped by FedEx with a FedEx tracking number, and Lids email said it had been delivered. Called FedEx and found my order was shipped via something called "smart post." FedEx delivers it to the post office which is then supposed to deliver it to the customer. As a customer, I'm wondering how I was supposed to know this. I called Lids and the customer service rep was snotty and claimed "everyone else gets their packages," so no restitution offered, no real care and no apologies.

Lids wants to charge me $9.99 for shipping to return a hat. I can mail it on my own for $3.00, but you have to use their site in order to get the address for shipping. I will never use this company again. Buyer beware!

Terrible company. I have never heard of a company that has both online and retail locations, and you can't return items in store. Got this for my husband for Christmas, and he didn't like the print, so we tried to return in store. No can do. I started the online return process, and they want to charge $9.99 for a return label, when I already paid them shipping in the first place to get this piece of crap here. Never will buy from them again.

I ordered 2 separate autographed NHL shirts for Christmas for my 2 grandsons. Both were over $250.00 each. I received them but they shoved both into 1 nice presentation box. How do I choose which grandson gets the nice display and the other a generic box. For that price 2 boxes would be expected. I called Lids more than 1 week before Christmas to ask for another box. They were very nice but did nothing. I purchase a lot of sports related items for my grand-kids and I will never purchase from LIDS again.

Ordered stocking cap 19.99 with 5.00 off promo and free shipping, was charged on my PayPal additional 24.99 for expedited shipping!!! Customer service says part of a promo to be delivered by 24th was nowhere on my receipt for Lids but showed up on PayPal receipt after processing. I would never pay almost 3 times cost of hat for expedited shipping. What a stinking con artist company at Christmas time sticks it to customer!!!

I received the wrong hat from Lids after they had charged me $23 for shipping in order to receive the item before Christmas. When you receive the item, there is no return label, and if you have to make a return, you must contact the help center just to obtain a return label. There is no call line, you have to join an online chat. I went on in the afternoon, and the chat line turned me away because there was no one to help. It wouldn't even put me in line. I went on at midnight assuming that there would be no wait. It finally put me in line, and I waited about 5 minutes before it said that there was no one to help me, and it directed me to the "submit a question" page. I tried again a few minutes later and was finally connected with a customer service representative. However, the representative was largely unhelpful and quite incompetent.

I placed an order on Thursday added one day 15.99 shipping was supposed to arrive Friday afternoon. Never received it. I didn’t get no notification that they changed to Saturday. I call Lids they tell me to call another line to get tracking information because they didn’t know why or where the package was at the moment. I call the LS line that they gave me. They couldn’t even tell why the driver didn’t deliver the package. She continues to tell me wait till the end of Saturday to see if I get the package if not call them back and she took my number to pass the message to the driver.

My online order was supposed to be delivered today by FedEx. My tracking number states the store was closed at 6:05pm which the mall is open tonight until 11pm so the driver is lying. I called FedEx. Great customer service. I call Lids.com and HORRIBLE to deal with. Won't even pick up the phone to call FedEx. Oh sorry maybe it will get there tomorrow. This is a Christmas gift with a guaranteed delivery. I am sure that is BS too!

We had a hat embroidered today and it looked awful. They would not re-do the work nor give us our money back. The girl doing it seemed to be a newbie and was constantly on the phone with her manager for help. The thread broke and stopped at least 15-20 times just on the first letter of embroidery. That was while we were there. Who knows how many it times it stopped for the rest of the letters. The girl was having problems with the machine the whole time and kept adjusting it. The embroidery on the hat looks shoddy and not fluid. It looks like a kid tried doing it. She called her manager who wouldn’t do anything remaking or refunding. Said store policy is no returns. We were told to pay for the hat before it was made and weren’t told anything about any ‘store policy’. We Spent $43 for a hat that will never be worn!!

I'm a CUSTOMER of 6 yrs buying online, all was good, ton of hats of all variety. Now just sports. Had a access pass to buy things at 10% apparel. 20% for hats in the clearance area. Every 100.00 dollars spent you get 10.00 coupon. Now this company was brought out by Fanatics. All change for the worst. They don't even send you a invoice on what you brought. You have to figure out which item goes with order. Disaster! I wish they never sold out. They were better than Fanatics.

I placed an online order for $100 gift certificate paid with PayPal. It was for my son's birthday. I put his email, name and a message in the form. It has now been 36 hours and I've spent at least 1.5 hours talking to customer service that can't help me. Apparently they are sending it to me and then I must forward it to my son. Live chat for 40 minutes and the girl was no help. Today on the phone for 30 minutes (mostly on hold), no help. I guess I'm the first one ever to buy an online gift certificate because they have no idea how to process one or even the procedure. Just wait 24hrs is the answer. Never Again.

I ordered a jersey with the expected shipping date of no later than September 30th. On October 3rd I received an email letting me know that the jersey will not be shipping until further notice. It is now October 10th and they are still unable to specify when the jersey will even begin the shipping process. Their website is still promising shipping dates 7-days after order but, they still aren’t fulfilling orders from weeks previous.

Bought a few shirts for my wife. She wears a medium everyday of the week but I wanted her to be able to put some insulation underneath the items so I ordered her a large. Guess what? I guess Pakistan or wherever doesn’t have our size charts here and it was still too small! Here is the crime....so it Lids charges me 5 dollars to ship and of course bills me for it, when I return it, you download a label which is prepaid but Lids charges you and takes it out of your refund money!!!! They charged me 11.50 to ship it back hence they took 11.50 from my refund! What a ** company.

I've never experienced this. I always shop at Lids but this time I decided to go online and order... I was checking my order and I notice it's still says pending. I went to live chat and was told this BS about Security Credit Check. WTH does that have to do with me purchasing a hat online. I buy stuff online all the time but this really threw me off... I've never went through nothing like this before. Well I know one thing I will never purchase online again. I should have went into the store like always. It's always something.

I sent back several items that I ordered. Upon receipt got the wrong order. Used the label that Lids provided and it showed returned. After Lids received the box they never refunded any of the money after 7 days. I think this a scam that the new owners fanatics are doing in order to cut down on return costs. If they send you the wrong item and you used their label to return it expect not to get a refund. I would avoid this company if you are a consumer reading this review. Lids service has really went down the toilet.

Very disappointed in Lids policy as of March to no longer ship to store free. They now charge $3.99 unless you order at least $35 worth of merchandise. This is only $1 less than shipping directly to your house. Almost every major retail store offers free shipping to their stores at no charge. Since the company's sale and part ownership by Fanatics, Fanatics now holds a monopoly on MLB and NFL sports caps etc. I guess they feel you have no choice but to pay for this service. No longer a customer after many years. Thanks.

Now that they no longer provide free shipping to store...I will no longer shop online with them. Less personal service means worse service as seen in other reviews. Live chat that never seems to be available.

I ordered the Raptors championship gear on the night they won the title. But it took a month to come. I ordered a tshirt and a hat. The hat never came, yet they charged me for both. The delivery fee was also significant and I do not know why they charged because it says 2-7 business days, but it took a month to get here. I called them and they said they can give a refund for the item that I did not received, but not a refund for the delivery fee or the shirt. Because it took such a long time, I ended up buying another Tshirt at Sport Chek. Why would you even offer online service if you are not capable of carrying out a simple order? So even if I were to return my products, I would still be scammed off the delivery fee that took much longer than it was expected. Very dissatisfied, will never order from Lids again and I will make sure my friends and family will never order from Lids again.

Purchased two snap-backs and had it shipped to the store for pick up. Once there I decided I did not want one of the caps. I was told Lids.com and the actual Lids store are no longer the same. The online site was bought out by a company named "Fanatics" therefore I could no longer return the item at the store. When I went online to start the return process, they wanted to refund me only $14.00 for a cap I paid 23.99 for. They were charging me $9.99 to send the cap back! That's ridiculous and turned me off to the website. I will not purchase online again.

Purchased a hoodie in June and still haven't received it by July. Shipment date keeps getting pushed back. Live chat is never available. When I pay for shipping I expect the guaranteed shipping terms to be kept.

Bought some Raptors championship gear but they kept delaying the ship date so I just wanted my order cancelled. My initial call had them falsely proclaim that I will get my refund in 2-7 days. Turns out they shipped half my order anyways and wants me to pay for the shipping costs. After some persistence they refunding my shipping but not the tax from it. In order to get my full refund I have to wait another 3 weeks. Pretty embarrassing and a likelihood that I'll never buy from Lids again.

No delivering. Two times I tried to order items, two times they cancelled my order even by using two different addresses. That's what they said: "Unfortunately we were unable to verify your order with the information provided and your order has been canceled and refunded".

Very disappointed in the last 2 interactions with the support team that informed me that I could not cancel my order despite the website saying that an order can be cancelled at any time. Essentially I placed an order almost 3 1/2 weeks ago with no update on shipping and the standard shipping time is supposed to be within 3 to 7 business days. After 3 weeks of waiting, I realized that I would probably be better off going into the store to purchase these in stock items, and tried three separate times to contact support, explicitly letting them know that I no longer wanted the order. I asked them to mark this on the account and they claimed it would unlikely the items would be shipped since there was this issue flagged on my account. To my surprise, coincidentally both items have shipped and no I have no recourse but to wait until they arrive, meaning I need to wait even longer for a refund to be processed which I think is unacceptable.

I ordered a hat and used the sizing chart to help measure since it was a fitted hat. The hat came and it too big. I saw that they wanted to charge $10 for a printing label that I have to print or go to a store for them to print. I asked if I could return to a store and was told no had to do it online. So, to return the hat it will cost almost the same amount as buying the hat since you are out the shipping cost plus the cost of the label.

I don't know what all of the complaints are about. I was given a due date as to when the items would arrive and I received both items on the date or beforehand. The items are exactly as described and fit to a tee. The only issue I have is that the parcels were left out in the open as if they were just tossed toward the door. I am glad I noticed it before someone scooped it up. It would have been nice if the delivery guy came to the door? At any rate, everything else was fine.

Wow, where do I begin.... I pay for my merch. on Monday and pay 36 bucks to get it on Thursday. Waited three days for no update on when my stuff was going to show up on Thursday all while calling about 80! times to get a confirmation. All in all the worst service I've ever had to deal with, while being told that no one can talk to any other department because of space satellites and aliens and blah blah blah.... Well I say yellow purple monkey dishwasher to that!

I recently found out Lids which is owned by Genesco which happens to be in my hometown of Nashville, TN sold Lids to Fanatics or Fanzz, Inc. Since the sale it is a complete nightmare to use the app. The app was great before all this. Now it’s impossible to find anything. You can’t select your hat size to narrow down the search. On top of that Fanatics are greedy ** and will now only email a code for a 20% discount on your hats. Complete **! You used to have the discount automatically applied and therefore could save on shipping and other various discounts.

I dropped off a brand new under Armour polo to be stitched 4 days before I needed it. I went it and they designed it and said it would be ready the next day at a certain time; so I went in and nothing not even started so they said the next day it would be ready and nothing again and the same until today. Went in today to pick it up (mind you it is Memorial Day) and I have been to the store now three times in one day and still not ready. I went in after an hour or so and there it was, the worst stitching job I had ever seen. Everything was uneven shoddy work and the placement was not in line, even worse it was on the shoulder. Now I have to wait and have my brand new shirt reimbursed and the service reimbursed. What a joke... NEVER use this store for Embroidery. Lets see if I even get my money back.

I don't know what happened but I use to buy all my hats from Lids' online website. Recently they have changed the site and I cannot find anything. I literally haven't been able to spend money even though I want to buy new hats. What company would want to stop customers from spending money on their site? I don't understand. Time to find a new online hat store.

Lids was recently bought out by Fanatics. Now you cannot use your Access Pass when you want. They email you a 20% off code every month which sucks. Before once you logged on the discount was applied to the cart. You use to get the 20% off even on the new hats now the new ones are exempt from the discount. Way to go Fanatics on screwing up a good thing for the consumers.

I have really fallen in love with this website. They used to do a great job with the clearance section but now since they’ve done this new update it is extremely difficult to find the products I want. I used to be able to do a search and have my favorite three teams listed in the search however now that is not possible because the filter is extremely specific. Also I noticed the selection is extremely limited now and the bargain prices are used to get no longer exist or even close to what I paid.

This new website is horrible and is very difficult to find items as before. The clearance section is gone? What happened to the free shipping to the store? What happened to our rewards to be used online? Whoever did the rebranding or restructuring should be fired! Simply awful! This need to be fixed ASAP! Won't shop here anymore!

Went to return a hat which was a gift. Hat had never been worn and I had receipt in hand. I had met all the requirements needed to receive a refund as printed on the back of their receipt. Manager advises me that she cannot perform a return since the product is missing a sticker. So I press her to show me where it states that in the return policy. She advises me that the cashier should have told when I purchased the hat. I replied that I did not personally make the purchase and that I did not remove anything attached to the hat. Yet she stood firm and said it is a new policy and there is nothing she could do.

The Lids store in I went to does not return hats if it does not have a sticker still on the hat even if you have a receipt. They would not even give store credit. My sons complained that the hat I purchased was itchy and would not wear the hat. It was brand new and had not been worn for more than 10 min. I feel it is poor service to the customer when the product you sell cannot be returned without a particular sticker. Many stores allow returns on items or at least store credit when you are not satisfied. Very disappointing and we will not shop there again.

Used to enjoy the website as well until they refuse to let you use rewards online. They don't have what I want instore. Stores have very limited stock and sizes. Bad move upgrading the site. Feels more like a downgrade if anything.

I ordered a $50 gift certificate online for my son-in-law; entered all info including cc# etc, then went back to update email address. Once email was updated, I had to re-enter all info again & hit apply. When my confirmation was generated, it duplicated the first order, hence generating two exact gift certificates, same amount, same recipient, same Happy Birthday message but now totaling $100. I phoned company immediately stating the issue and that I wanted to keep one gift certificate but cancel the duplicate.

Don’t buy from Lids. I have $30 on a Lids gift card. I am unable to use it online to get the product I want. The physical store is unable to get the product I want in. Customer service tells me there is nothing they can do to help or make this right. I’m left with Lids having taken my money, and me being completely unable to buy the product I want with their gift card. Horrible experience. Don’t buy from Lids.

Used to enjoy the website. Easy to find and use. But really slipped with a update. Completely useless. Searched Jordan hats. The top result was a Calgary flames hat. Not worth using. Just go in store, much better experience.

Ordered 2 custom embroidered bucket hats from Lids.com. Site says 24/48 hours to process. Waited 6 days before emailing them about updates. No reply but a day later I received notice from FedEx that items were shipped. No other updates until today (7 additional days). Hats arrived with today's mail. Total of 14 days from order to arrival. In today's world of online shopping 14 days wait is unheard of. The good news is they did a great job on both hats and I'm very pleased with them. They just need to work on turnaround time and communications with customers.

I have used several other Lids locations and the one close to my home is this store in San Ysidro. Never had an issue before. I was looking forward to get 5 hats, get my sons two initials on each hat and purchase hats also. Instead I walked in with my sons and hoping they would help me when I walked in, instead I stood by the entrance. And two men not greeting us or saying anything instead one was counting the cash drawer and the other on his personal phone. I said, "Hello. Are you open?" And Steven said, "We are going to close soon." Not what I asked. I asked I had a few questions and getting hats with initials and they said, "No we can’t." I asked, "Please can you do one? You're still open. We still have about ten minutes."

Spent $60+ on a few hats, and they definitely aren't true to size. I have 17 hats. All the same size. These three are the only ones that don't fit. And their return policy doesn't allow me to get a refund. I feel jipped.

I ordered a Dodgers windbreaker on Lids.com and opted for Second Day Air Mail because I needed it by a certain day. As soon as I ordered, I checked on here and got nervous. I ordered on a Saturday and i didn’t get any shipping notifications until Tuesday. I needed the jacket by Thursday so I had accepted that I probably wouldn’t receive it in time, especially after seeing upset customers on this site. However, my item arrived the very next day after I got the shipping notification, and everything was correct. Maybe they figured out their issues.

Ordered 3 hats in a single order. One came in for pickup at local Lids about 2 weeks after I ordered which is fine. One month since order placed, 2 of 3 hats not in and no correspondence from company. I had to reach out to their customer care who proceeded to tell me they no longer have those in stock. They only notified me after I reached out. Now they say my refund will be credited to my card in 3-5 days. Would they have just kept this money if I hadn’t emailed them? Ridiculous. When I picked up my first and only hat, the employee said the company had recently been bought. I hope whoever bought the company got it for a song. The average 1 star reviews on Consumeraffairs.com for Lids all makes sense to me now.

Don't order from Lids unless you have AT LEAST a month to wait on your order. I ordered a customized hat for my husband for Valentine's Day 2 weeks beforehand, thinking surely that would give them plenty of time to get the hat to me. When I ordered the hat it said on the site I should get it between the 11-13. About 5 days after I ordered it, I started to get concerned because my product still hadn't been shipped, it was still in the "processing" stage, so I called. The lady apologized and said the hat should be shipped soon and would get to me by the 13th at the latest.

Lids just cancel my order simply because I call them and complain about the delay of sending my merchandise. Is not fair to cancel my order as a punishment. But is fine. I am done with this company. Have a great day.

I ordered this hat on January 15th as a birthday gift on the 22nd for a very excited boy. My order was being shipped to the local store at a mall about 20-30 minutes away where I was to pick it up. My order stated in 5-7 days so enough time for me to get by the 22nd- 7 days later. I called the store- they didn't have my order, I called again on the 23rd- no order. I asked if it could then be shipped to my house as they'd missed the birthday deadline. They said they would ship to my house but it would take an additional 24 hours which I agreed to. It's January 31st and still nothing. They charged my card and I just called to see where it is... It's at the store and no-one has contacted me. They won't ship to me now and the gift is over 2 weeks late! AMAZON WOULD HAVE BEEN A BETTER OPTION! Terrible experience and do not order from them. NO ACCOUNTABILITY AND TERRIBLE SERVICE. WASTE OF TIME AND MONEY.

I have been an avid devoted shopper with business for over a decade. I recently went on the website for the jersey sale of up to 50% off. When I clicked on a Patrick Kane home authentic pro jersey it gave me a price of $112.50. I then added a Jonathan Toews authentic away jersey and it adjust the price of the Kane jersey to $22.50 and the Toews jersey to $157.50. I took screen shots of the basket with item numbers individual item prices and the total of $180.00. Once I went to finalize the deal the price jumped to $335.00. I then wrote customer service and advised them of what happened and that I would make a purchase that was advertised to me of $180.00 then add tax.

I saw that Lids had the best deals for Cyber Monday. I made an order of 150. Saved a great deal on a Jersey. My son wanted the same jersey so I told his grandmother to buy it from them as well, she went ahead and bought three more item, this came out to more than 200 dollars. Unfortunately my sweatshirt (she purchased for me) is too tight, which is the same size I wear most places. I ordered a medium but I need a large. I asked her for the order number and email she ordered with thinking that would be fine, turns out that I cannot make an exchange for the same exact item unless I now ask her for the email/or packing slip.

This company is omitting fraud!!! When you make a purchase in the online store you will Not get your money back when the item is returned. Talking to their customer service is useless. They will lie saying your return is being processed, well over 1 month now I am still waiting on a refund. And calling their corporate office is a joke. They will take forever to answer the phone or not answer at all. If the government wasn't on a shut down I would report them to the Federal Trade Commission. NEVER WILL I SUPPORT THIS BUSINESS AGAIN AND I HAVE LET MANY PEOPLE KNOW TO DO THE SAME.

TERRIBLE. DO NOT DO BUSINESS WITH THEM. They send out a receipt making the return process look super easy. The hat the sent me was too small even though I ordered an XL. Customer care is anything but caring. When speaking with a supervisor they argued with me that the hat was a clearance item so no refunds. Didn't offer me an exchange or a credit towards another hat that would fit. How is somebody supposed to buy something to wear online with confidence with a company that does not stand behind their product. SHOP ON AMAZON!!! LIDS SUCKS AND WILL NEVER GET MY BUSINESS AGAIN EVEN IF I GO BALD!!! ZERO STARS!!!

My overall experience shopping at Lids in one word is terrible. I mostly shop online for their products as the variety is far greater than that of my local store. Most of my orders that I have ordered online have been shipped and as described. However out of the blue, I have had 2 occasions where I have ordered a hat on sale and my order is randomly cancelled for no apparent reason. When I contact customer service as to why my order randomly cancelled they give me an excuse saying it is "out of stock." I go and check if the hat is truly out of stock and according to their website it is still in stock, and trust me I have checked over several days to verify what they said. I went back to customer service asking them if I would receive the hat for the price I ordered it for but they rejected my request.

Terrible customer service. Terrible everything. Find your hat at one of the other 8 million stores that sell hats. In this day and age, a company with customer service this inept and indifferent should be out of business. I look forward to the day in the near future when this company is shuttered and everyone associated with it is put out of work. Happy New Year.

Ordered a Warriors shirt 2 weeks ago. They debited my account the next day but when I track the order the status shows that it’s ready, exactly what it has shown for 2 weeks. I've called and am placed on hold for ridiculous amounts of time. I've emailed 3 times without a response. Save yourself money and the hassle of dealing with them and get your gear somewhere else.

Don't buy from them! They don't care about their customers! Ordered 2 day air on the 18th. Checked tracking today to see it arriving on the 27th via ground shipping... Contacted them with no resolve. Basically told me it is what it is & didn't care at all. These were Christmas gifts... Thanks Lids!

So I ordered 2 Dallas Cowboys caps online one for my husband and one for my nephew. I received my husband's cap first which sort of surprised me that I hadn’t received the second cap in which I had ordered them both at the same time, anyway I do get a tracking status showing the second cap was on its way so I’m like okay well it’s coming... Two days pass and the delivery status is stuck on “pending delivery”... then five days pass and still stuck on that.

I have opened a case and they said that item is delivered and door was locked. They closed case and asked us to file police complaint. My $60 gone. There is something fishy with either LIDS or USPS. I have received all other packages till date. Why only this will be missing. LIDS knows that many customers are reporting this often. They should have alternative or some solution. Not just leave it. I regret for not reading the reviews before ordering. I wish I had and could have saved $62. Also I have to go without the gifts. As I will not find that deals now and also no time to get that. I would advise everyone not to shop with LIDS ever.

I placed an order for 4 NFL Salute to Service Hoodie sweatshirts, 2 hats. Big chunk of change as we are a HUGE Military Family. My husband and I are both Veteran's, my two daughters are currently Active Duty and my Son-In-Law is as well. I received my order, one of the Hoodie's had a stain, I called within 3 min of the delivery to ask for a new one, of course they have none in stock. I asked if I could return to a LIDS store and they stated I could NOT as they only sell hats, then proceed to tell me it will take 2-3 days to get me a label to return this item. I informed her I need the LABEL TODAY, this is going overseas as a Christmas gift for one of mine that is deployed.

I custom designed a hat for my fiancé to give as a Christmas present this year. It’s safe to say I spend at least $50-$60 on it after shipping. It shipped fairly quickly which pleased me at first. However, when going to the leasing office to retrieve my package, they informed it was not there and no one had signed a drop statement for it. Now 3 days after the “delivery”, it is still lost. I filed a Lost Package claim through Lids, only to be informed that they will NOT claim responsibility for this issue and they will not give me a refund since they see it was “delivered” on their end.

I ordered a hat from Lids.com. When I got the email 2 minutes later confirming my order I noticed they had the wrong sports team (I ordered a Steelers hat, they had a cowboys hat). I immediately called to let them know and their response was... "The order is already processed there’s nothing we can do." I said, "There’s no way - I ordered it like 4 minutes ago and you have the wrong team." They refused to cancel or change my order. This is absurd!!! I will NEVER buy anything from Lids again!!!

I purchased 4 hats, three were delivered together and one was delivered separately. I received the three, but the fourth one was delivered to the wrong house. I called Lids told them I did not receive the fourth hat, they opened a case and closed it within hours saying USPS delivered it. I told Lids I never received it, they told me to file a police report. REALLY! Bottom line. It was delivered to my neighbor and he was nice enough to give it to me. So buyer beware if they mess up they don’t take any responsibility. It’s not worth the aggravation buying from this poor customer service company. They lost a loyal customer.

I purchased a pair of LARGE basketball shorts, instead they send me out a pair of Small. When I called to request an exchange I was told that I needed to send the shorts back with tracking then 1 to 2 days after they receive the shorts they would return the funds to my Paypal (which could take up to 30 days).Then I had to place the order all over again. This is ridiculous! I tried speaking to a supervisor and expressing how deceptive of a practice this was and how much of an inconvenience it was and they did not care. This is their policy to make it hard on customers. I will never make another purchase from Lids again as they obviously don't care about the customer experience. I will also make sure to post negative reviews everywhere possible to warn other consumers of LIDS terrible business practices. Do yourself a favor and go elsewhere and support a company that realizes the importance of making their clients happy. SHAME ON YOU LIDS!

I ordered a $100 football jersey and what I received was 2 pairs of 76ers socks. They sent me a return slip. I sent the socks back, but never received my jersey. It has been 3 weeks. I called to ask about my jersey. They said they never sent it and never refunded me. I told the customer rep please send the jersey because I still want it and never paid. Waiting several days now and no confirmation that it was sent out. I will call again. These customer service hood rats are incompetent. Shame on you Lids! Calling back today to get my refund *middle finger*.

Placed a $350 order with a coupon that required me to ship it to the flagship store in NYC. I got an email one of the items had shipped, but had 5 so 2 weeks later called back and was told they'd all ship and be available for pickup. I got no confirmation email, but called and was told they were all in the store and to walk the 1.5 miles over to 437 Madison Avenue at noon on a Monday. The store was closed. I called, and was told that was a mistake and to return the next day so I walked 1.5 miles again. It was still close. I approached a police officer and told him I had merchandise inside the store to pickup. He said the store was closed for about a week, and customers had repeatedly tried unsuccessfully to pick up online orders.

Placed an order for a hat my son has been wanting for his birthday a 2 weeks ahead of time. His party is this weekend and they are telling me now that it won't be here until the following Monday. This is ridiculous and needs to be fixed. This seems to happen a lot and I will never order or shop from Lids again.

I was given a sales pitch to sign up for "Premium Access Pass" for a 20% discount on all hats, and told that the 20% would stack with sale prices as well. After a few visits, that was proven to be false. Buy one get one 50% off in the store, or 25% off on the website did not stack with my Access Pass discount. It just gives you the one discount that would be the most off. If you're planning only to buy when there are sales, it seems like the premium pass is not going to help you very much.

Living in a rural area often forces me to shop online, especially for niche goods like official MLB New Era hats. My first $100+ order was unceremoniously cancelled, with no warning to me. Ironically, I’d attempted to change that same order just 3 hours after I placed it (I accidentally ordered black instead of dark navy blue) and was told it was too late, as my order was already processed and shipped! So I was lied to. Hoping for better luck, I placed a new order... It arrived okay, but I only received 2 of the 4 hats ordered. Again, no email or text message informing of the change and all the website said was “order completed.”

I went to Lids and Ford City Mall to get embroidery on to blank hats. The embroidery machine is not working properly. When they got done with my hats they looked horrible. Very unprofessional job but when I take my hat downtown to Lids they are perfect. The salesperson acted as if it wasn't a big deal. I pay $20 a piece for two leather hats and they are ruined.

Hello everyone, my name is Alexia. I made a purchase on March 5th. A baseball jersey for my cousin. It simply did not fit him, so I went to get a refund. Now I used 2 transactions. A $5 remaining balance off of my Amex card and the rest, which was $30.23, on my bank card. The manager of the store #8043 decided to refund me all my money on the Amex card. Now let me tell you, the Amex card only holds $25, so since she refunded $35.24 on it, the card got suspended due to exceeding the limit the card could hold. (I only found this out a week later). So basically my money was in limbo. I contacted the customer service twice.

I ordered 2 hats over a week ago. After getting tired of waiting, I call customer service. They tell me part of the original order (2 hats) was missing and that they were sending out a new order. No one contacted me about my order and my tracking info never worked. They run a terrible operation and I will never order anything from them again.

Absolutely horrible customer service. I ordered a hat in which the address was incorrect, so I call immediately. They tell me I can call tomorrow once it ships. I call and they say, "You have to call FedEx" (I placed my order with Lids not FedEx) so I call FedEx and they say call Lids. WTF! I call Lids back. They say, "Call FedEx." They don’t ship products. FedEx does. Circus act at best... I call FedEx again and they say the post office is delivering so you have to go to the office... I will never shop Lids online or in store again. Service sucks.

I recently ordered 2 hats 1 day shipping. I found out 1 day shipping is 4 days and waiting. I spent a great deal on phone to customer service. I was told there is a 2 to 3 day processing time. I didn't realize that when I paid the extra fee. I will not in the future waste my money on anything but standard shipping because I have no idea when shipment will arrive. All other vendors I've used 1 day is 1 day.

Paid willingly for Next Day Air to get hat for Super Bowl. Received shipping notice and delivery wasn't going to be til next week. I contacted them to cancel "no can do." I suppose it could be my fault that I didn't read reviews in advance, but I assumed they were reputable. Assuming it arrives when it is now scheduled, I will have paid the highest premium, for a service level that it's typically free or nominal with these types of online merchants.

My hatter said it had shipped from Williston VT and I live in a town about 30 mins away from there. I re-check shipping the next day and had them shipped from VT to CT and my shipping got pushed out 3 more days. Why the hell would you ship it to CT if it was already in my state and only 30 mins away???

Been trying to have part left out of order sent for a month. Numerous emails and 40 and 50 minute wait for customer service. Promised 2 day air a week ago. Far beyond disappointed. Would like to rate no star.

I placed an order for in store pick up. When ordering it does not say time frame but a logical person would think in store pick up means in store pick up. It does not. It means they will ship it to the store. Why on earth would anyone do that? You would just have it ship right to your house. Since I thought in store meant in store I ordered. I called what they call "Customer service" and they basically told me to figure it out myself. They said I have to call the store to see if they have it. My response was, "Why would I call, you are customer service right?"

I just had a very bad experience with the company and customer service. They were very unhelpful. I ordered something at 10AM. Fifteen minutes later I noticed a mistake. I waited more than three hours to speak to a person and then their response was they cannot help you. They said, "it began processing already." I tried to cancel. They said no. I spoke to a manager who was even less helpful. I will not use them again and I recommend strongly that you do not.

I ordered a hat on Sunday afternoon and paid for two day shipping. The hat wasn’t sent to me till Wednesday at almost 6pm according to the tracking. Good luck ever getting in touch with customer service. I would give them 0 stars but you have to give at least 1 to continue.

This was the first time using Lids. I bought 2 Vegas Golden Knights hats. Luckily I didn't read the negative reviews here. The price was excellent (with coupon) and the product was as described. The real surprise was that the hats arrived within a week of ordering. Amazing. Strangely there was no email confirming the purchase or shipping dates. I thought "there is no way I am going to get this". But here it is!! And in less than a week. I am no way connected to Lids or have any deal with them. I am an extremely satisfied customer. Highly recommended.

I tried giving them multiple chances but the customer service will always say they can’t do anything because it's processing. Also the last order that made me snap is they screwed up my address and they said that they have no way to correct their mistake and I should call UPS to fix it. I told them they shipped it and made the mistake, address they’ve shipped to before, I shouldn’t have to call. They told me they couldn’t do it or it would be fraud.

This will be the 4th time I have contacted Lids on this issue. I had this hat made on the date listed on the Receipt in the Greenwood Mall while there with my family for a basketball tournament. This hat is junk! We live in Knoxville, TN But we was at the Lids 1645 Parkway #1040, Sevierville, TN 37862 about a month ago looking and my wife pointed how good they did on someone's Hat. They embroider and I made the comment, “Wished mine would have looked that way.” When the gentleman behind counter overheard my comment he asked me what happened and I explained. His name was **. He advised me he would make it right if I would bring the hat back and he would take care of me. I made a special trip to the store yesterday 9-4-17 and went to the store and spoke with the manager and explained the situation. Once he told me ** no longer works there, So he said they could fix it and I was happy to finally get what I wanted a usable $40.00 hat.

I placed an order and realized that I already had the same hat. I then tried to cancel the order two hours later but they told me it was being processed and they could not cancel. So you can't cancel an order two hours after it's placed. Lids has a lot to learn about customer service. They should take lessons from Amazon. Do yourself a favor and just order what you need from Amazon and forget the terrible customers service of Lids.

I purchased a hat on Lids the other day. I'm like ok, it's still processing, so I get on the live chat with this lady and she said "Well it takes 1 to 2 days to process." Well that would have been nice to know under the product I'm buying not on a FAQ screen. Because then I wouldn't have paid extra shipping to have it this week which is the week I need it and end up having delivered next week when the occasion has already passed.

I placed an order on 4/27 for 2 hats and a t shirt. I opted to have the items shipped to the nearby mall versus having it sent to my home. I was aware that my items may ship at different times which was fine with me. The first hat shipped on 4/28 and I received a phone call on 5/1 from the store letting me know to come pick it up which I did. I got an email on 4/29 that the shirt had shipped, but it had no tracking number. On 5/2 I received an email stating that my last hat shipped, but this time I did not receive a phone call. I tracked the package on UPS and it said that it arrived in the store on 5/3, so I went to pick it up.

So my roommate got me a Lids gift card for Christmas. She told me that the cashier had a difficult time getting the money on the card. Anyway, they managed to get the money on the card. I finally decided to use the gift card after receiving an email from Lids about 30% off clearance. So on the last day of the sale I spent hours searching through clearance sales. I finally manage to get 5 hats and 2 shirts for under $40. I click "confirm purchase". It tells me that I have no funds on my gift card. Umm? Wtf. So I try 2 more times. Still didn't go through. I call customer service and tell the guy what happened. He tells me I need to find out where it was purchased, when it was purchased, and for how much. Smh after waiting on hold. Now, I have to find out all the info regarding my card.

So I ordered 2 Cleveland Cavs puffball hats over Presidents' Day weekend because the two hats were $10 each for a sale. So I order the two. I get an email giving me the tracking number. I'm in Ohio right now and when I look at the tracking number on the UPS site, it said instead of going from Illinois to Ohio, it shipped to California first for some unknown reason. So I wait a until the day it was supposed to be here. I get another email saying that the delivery was rescheduled to 3 days later. I'm furious at this point. First it was supposed to take 7-10 days and the day it was supposed to come was the 9th day. Then they rescheduled the delivery for 3 days later. Why did they not just ship it from Illinois to Ohio. They just "had" to ship it to California all the way across the country just to ship it back. I could have just waited to get it in the store. I'm never buying online ever again.

I ordered a blank Scarlet Red 'New Era - 59fifty' fitted wool hat online (from New Era) for approx $40. Once I received it I took the hat to my local Lids for embroidery. I order the words "MAKE AMERICA GREAT AGAIN" and agreed on the layout. I paid $22 (and I was accidentally double charged). I was told to wait 20 mins. I waited 40 mins and the young man explained it would take a little while longer, please stop in later. I left for work and waited for his call. Over 5 hours later he calls to say it's complete. I sent my wife in to pick it up. She text me a photo of the hat, it's destroyed. She said the man admitted to removing the embroidery 4 times and going over the job trying to "make it look right" which pulled the red wool apart on the cap.

I went to the Lids store in my hometown and tried to find Pittsburgh Steelers knit hat. I was told you can order it from the kiosk. I put my info and used my bank card. Got a confirmation on my order with an order number. 1-14-17 I was told it takes 7 to 10 days, went by following Saturday and was told it will be in Monday. I called Tuesday and they said my order was canceled. 1-16-17 I got no email saying it was canceled. My bank statement shows on 1-17-17 that 32.46 was taken out by Lids and it was never put back in . Why was money taken out when my order was canceled on the 16th? They were not helpful. Now I have to go to my bank and get a copy and fax it to them before I get money back. I didn't receive a hat. That's stealing if they canceled on 16th. Beware of buying from Lids.

If they have your hat available I suggest you find the closest Lids in your area and buy it in the store rather than buying it online. I spent over $100 plus I spent the extra $20 for overnight shipping just to find out that they didn't ship it overnight. I called the customer service for Lids.com and I spoke with an employee who was extremely rude and had an attitude with me because I was asking when my order was going to be shipped because I paid for overnight shipping and come to tell me that my order is not going to get there until about 4 days after I ordered it so I asked why am I paying overnight shipping if I'm not going to get my order for 4 days. It makes no sense to me and she said I had to order it the day of before 10 a.m.

Have placed 2 orders with Lids for a total of 6 hats (2 & 4 per order). 1st order, received 1 of 2 hats, and was notified that 1 hat was out of stock. 2nd order was for 4 hats and 1 of 4 hats was for wrong team. Called customer "service" and was told "sorry about the mistake" and "hat ordered is out of stock". So for their error, I got to waste time calling and now get to ship the hat back. Absolutely no effort in finding something to accommodate, just "sooo sorry for the inconvenience". Since when did empty apologies become good customer service? Support your local stores and avoid Lids. You'll be glad you didn't waste your time with their ineptitude.

This is what you state on your website: "Our website is designed so that once the last available style or size has been ordered, that product is instantly removed from the site. Therefore, you are only shown inventory that is available." I placed an order on an item that was available on 12/19 and they was told on 12/23 that it would not be shipped because it was not in stock. I could have placed an order somewhere else, but I trusted that you had the item and that what you stated was accurate. Now I have no item when I could have gone to someone else to get it. You guys need to be honest about how your operations REALLY run. I'm so pissed. I could have gotten it somewhere else, but you tied me up thinking that I was getting the item.

Lids is the worst online business ever. I go buy a classic Vince Carter jersey; 12/22/16 I use the one day over shipping option 20 dollars extra because I wanted it before Christmas and so it's the next day when the package is suppose to arrive so I go online to see the tracking number and where it's at and it directs me to Fedex the delivery service ever and it's says it's coming the 12/27/16.

First off, do yourself a favor & NEVER order anything from Lids online. Their service was just as described on this site, TERRIBLE, & completely unprofessional. I made the mistake of looking up reviews after I already ordered. I purchased a hat on Tuesday, 12/13 & even paid two-day shipping for it to arrive sooner. I had plans to wear it on Friday 12/16 so I expected it to get there on Thursday, it did not. So I called customer service & she told me the hat would arrive on Friday as it was shipping locally from a store in my town. OK, understandable but that should have been my first red flag as the hat I wanted was ONLY available online - there were none in any store. When I got the hat Friday it was obviously the wrong item - a completely different brand of hat. So I called again, the wait was so long they have a call back list. Though they never called me back.

(Long story short I received my order after 7 business days). On Sunday 12-11-16 I placed an order for a vintage 90's Tracy McGrady Toronto Raptors jersey that I had a hard time finding anywhere else. The next day I received a e-mail stating my order had been confirmed. Shortly after, that same day I came across this review page about Lids and became extremely nervous. So nervous that I emailed Lids asking to cancel my order. I never got an email back from them so I assumed my package would be shipped which it was. On Tuesday I received a DHL shipping tracking number. I read DHL shipping reviews and I completely lost hope.

NEVER order from the online site. If you really want that hat, I suggest you walk into the store and buy it personally. The way they handle the online orders is disturbing. They are not helpful and you get the run around for weeks no matter how understanding you are about shipping and mailing and all that good stuff. They are just ridiculous.

I ordered two hats from Lids.com. I received a notice the following day that one of my hats was not available so I decided to order three more hats that were on sale instead. Weeks later, I contacted Lids to see why my new order was never shipped and they told me that all three hats were not available. Not only was it unprofessional for them not to contact me and tell me my order was canceled but they shouldn't advertise products that they do not have in stock. The represented I spoke to, did offer his apologies but he also disconnected from our live chat immediately after apologizing and I didn't even get to ask him where I could file a complaint.

Ordered 2 items from Lids and didn't receive them and noticed that they had refunded my order due to a "shipping error" and didn't contact me about it until I figured it out. Very disappointed and will NEVER order from them again. Think wisely before purchasing anything from them online. Most likely something will go wrong! Definitely a lesson learned.

If I could give them 0 stars I would. I ordered a Chicago Cubs track jacket that was $79.99 and received instead a Colorado Rockies t-shirt. I called them and was on hold for around 15-20 minutes. I finally get someone on the phone and she apologizes and says "Ok, I'll just resend the item you originally ordered." Oh but wait, conveniently that item was out of stock! They also will not refund me my money until I send that t-shirt back! As I read the other similar reviews on here that customers shared the exact same thing about this company sending wrong merchandise, I began to feel like something is fishy about this place. This company seems shady! I am just going to contact my credit card company and let them know that this transaction wasn't authorized. I never ordered an $80 t-shirt! I hope nobody orders from here again. I should've stick to ordering from FansEdge!

I want to start off that I have spoken to two customer service reps and both have been more than helpful. Some how the USPS delivered or the driver kept the hat I ordered online. I normally shop Lids stores in the malls in my city but this one hat I ordered was only available online. I took the chance and lo and behold it goes missing. My wife is a huge online shopper and never has had anything go "missing". Apparently our post office is privately owned? WTF? They suck big **! Let me get back to Lids and their great customer service so far. They are sending me a replacement as they told me today. I do hope they keep their word. Happy dude so far. I will keep you posted.

My husband just got his new debit card with a chip in it. Apparently there is a way for those to be read and used by others even when the card is your possession. This is what happened to us, several purchases made to various merchants. All the other merchants involved made sure to hold the transaction number so it didn't go through or reverse the charges back to my account. Lids.com refused to intervene in any way until the bank contacted them and a police report had been made. This means not only did a $300.00 charge come through, create a negative balance in my account, and created overdraft charges for legitimate bills, but the purchase wasn't held so the person who stole the merchandise is more likely to get it actually shipped to him.

Order a hat online in-store. A $50 hat that wasn't in stock in the store but available online. What did we receive? A clearance hat for $15. You cannot get hold of a rep over the phone. You have to wait 20 min to speak to a rep on live chat. Waste of time. They cannot do exchanges online. Only returns. They do not know why they sent the wrong hat when they had it in stock. I asked and they said, "I don't know, but we do have it in stock". Then I asked "well why was this one sent?" And their response, "Oh because the one you ordered is limited". Okay, so send me a random cheap hat? I paid for it in full at the store and this is what I get.

I'm very upset about the way this company handles their online orders. I placed an online order thinking that when I paid for my hat online then I could just go to the store with an order # and pick it up (like most companies do) since the web page sends you to a "see if it's in stock at the store" page... Well that's not the case with Lids. They actually send the one hat that you ordered from the warehouse... Well problem is, it's been almost 3 weeks and it still has not made it to the store. They give you no shipping number... So basically you're just stuck wondering, "Where's my hat?" I'm pissed because I had an event to do and was gonna wear that hat and I ordered it way ahead of time and still came up short of the hat that was gonna match my outfit. And I refuse to go and spend extra just to get another one of the same hat that should of been here weeks ago... Pissed customer!!! I might just have to deal with the other hat companies online.

I have made one previous order with Lids.com before making this recent order. I found some "discount" items I just had to have 1) LA Kings ball cap, 2) LA Kings tank top. Upon arrival, I open my package to find the tank top, and that the items had been shipped separately. I throw on the tank top and notice the logo is tilted and not sitting straight on the tank top. It's not horribly off, but, it's enough to disappoint you for an 18$ "sale price" tank top. I contact customer service knowing that they do not take returns/refunds on sale items. This is fine with me as I don't want a refund, just a tank top without a tilted logo. Numerous emails were exchanged which resulted in me sending pictures of the tilted logo tank top I received. Customer service simply tells me they cannot do anything as the tank top is as pictured on the site and all discounted sale orders are final. Okay, so I bite the bullet for that one.

I placed an online order on Thursday, 2/4/2016 9:44 AM. It's now Tuesday 2/16/2016 9:30 AM. The order still shows as "processing". It has been almost two weeks since the order was placed. I followed up on Thursday of last week (Feb. 11th), and was told "You should receive this order by 2/15" (I have this in chat transcript still). According to the website, "orders of $60 or more, deliver in 9-12 business days, including order processing time, which is 1-2 days for in-stock items". But, we are on the 9th business day now, and it still shows as processing. All items on this order were indeed in-stock items.

I purchased 5 hats on 2/27/16; order#**. I picked up my order in store (Oxford Valley Mall) to find only 2 hats had been delivered. The store manager called whomever and got my other 3 hats reordered and I was to pick them up the following week. I never heard from anyone so I called Lids customer service and I was told there was never another order put in and that my hats were sold; they had no more in stock. I was then placed on hold and then told that they found 3 hats at a store and they would ship them directly to me overnight; Order Number **.

After reading some of these reviews, I had the same exact experience as JJ in Dallas who paid in full for an order, got it piecemeal & never got the rest of the order. No matter how much I email to ask about the missing items they can't find any of the orders I placed by my name, by phone #, or by my email, yet every 5 minutes they send me new emails about their new sales. I am so done with these people. I got most of my stuff so I'll live but this is called highway robbery when you pay for something & it is not sent to you. DON'T EVER ORDER FROM THIS SITE. If you want to give away your money, donate it to animal rescue because these people have stolen enough!

Purchased an NBA hoodie online. Later I received the wrong style/model and 3 sizes smaller. I emailed customer service and after not receiving a reply for almost a week I filled out the enclosed return form and shipped it back to them. I later received an email stating they would refund my money, minus the $9 I had to pay for shipping. Eight days later and I still haven't received my refund. They lost a customer forever over $9 dollars. What terrible "customer service."

I am not kidding when I say this is the absolute worst company to order ANYTHING from. A month wait time no refund and I mean even 20 mins after you place your order. No phone call back. Absolutely rudest customer services reps. It's really shock me. I shop from home for my kids every day all day long. Every website from cookieskids, jcpenney, Macy's, old navy, Carter , Wal-Mart, target etc I have never had to wait this long with no answer or get the run around. I repeat do not waste your time. Do not think for one second your order or experience will be different. You or anyone else will be VERY disappointment. THIS just can't be a real company for real?

Worst online experience ever. I tried to order a hat online for a Xmas gift for my son. Received an email stating my order was in, but when I went to store I discovered it was not. Staff in Peabody, MA store was rude and useless. 2 hrs wait on CS phone call. I canceled order after not getting it in time for Xmas.

On 12/8 I visited the downstairs Lids location at the Holyoke mall. Not only was I not greeted when I went in, but there was a guy and a girl working. The girl was up on the top of a ladder on a phone talking to someone and it was obviously a personal call, talking about "I love you" and more and I was in that store for more than a half hour and she was on the phone the entire time. I got the attention of the male associate and asked for help in locating a certain Montreal Expos that my wife had seen. I got the deer in the headlights look. He had no idea what I was talking about so he asked the female associate. She motioned to the other part of the store and looked upset that we were disturbing her phone call.

Wow! I placed my order online and thought all was well. I tracked my order online and it got to the Lids store near me, free shipping and I thought "great". I went to the store and 2 of 3 items were there. It took 3 calls to customer service, 3 emails and no answer at the store itself to find out order was split, credit card was charged immediately for the full order, and no answer on the phone at the store still. Things should not be this hard. Lids lost a customer for good based on this painful experience.

Tried to call customer service for the last 3 days, waited each for countless amounts of time - today I am on my 50th minute on hold waiting for someone to answer. Left my number each day for callback, nothing. Tried the Chatline, it says I'm 2nd in queue and counts down from 10 mins then of course at 10 seconds and resets back to 10 and says I'm still 2nd in queue. There has to be a better way to deal with customers. I have been charged but my confirmation email went into the trash folder by accident and now I have nothing to reference :(

Like many other complaints on here, the processing time is extremely long. Order two items for Christmas on Dec15 with free shipping. Based on their website regular ground shipping takes 5-7 days, well in time for Christmas. Called on the 21st still being processed for shipping and the customer rep had no idea when it might ship. I tried to cancel the order and was told once it was ordered it cannot be cancelled.... really this is the 2015. Avoid this place. There are plenty of other places to purchase team hats, jerseys and such.

Ordered a hat 11/23, got a tracking number 11/25, contacted them 12/6 since the status of the tracking haven't changed. Contacted them again 12/13 because it still hasn't updated. Finally talked to them 12/17 and they said my order has been in the store since 12/15 and the tracking number they gave me was different from what I got on the email. They gave me a free express shipping code for all the trouble but the online customer service is really bad.

After paying for my online purchase, I was advised that the item would take 11 business days or more to ship. As I needed it before Christmas, I decided to immediately cancel the order. This is something that is easily done with most companies-- but not with Lids. After a lengthy wait for customer service, I was informed that it was not possible to cancel the item because it was already in process. It seems that "in process" starts the moment they have your money (given that I had placed the order only minutes earlier). The customer service rep's advice to me was to refuse delivery when the item arrived- a poor and unconvincing solution. Surely, in 2015, an immediate cancellation should be just a click away.

Placed an order on November 20th. (Its December 10 as of this posting) Almost 3 weeks and no notification about my order being shipped. Then out of nowhere, an email from PayPal stating that one of my items was REFUNDED. No reason given. Had to contact Lids to inquire in which they state: "Your item was refunded because it was marked as missing. This usually happens when we have an incorrect count in our inventory, or if the item was damaged when we tried to fulfill your order, so we had to refund you." Am I missing something here? How does a site show 'in stock' then suddenly not? As of this moment the item I had refunded still shows 'in stock'. Wow.

I placed an order and it said estimated 11-14 day shipping. Reasonable as it was free. However I needed it within 16 business days. The order took 10 days to be "processed" followed by 16 business days to ship afterwards. All throughout the process I was emailing and calling asking if I could change the shipping address and I was not allowed to because the order was already in the system. When I complained about the length of processing time they just kept telling me "the website says all orders take between 24-48 hours to ship".

To start, two items on my order were canceled due to low inventory. I don't understand why companies sell a product that they don't have. Once I received the other items I ordered, one of the shirts was of the wrong team. When I called to ask about it, I was told that they were out of the team I ordered so they sent a similar item. WHAT? I don't want another team! As a side note, when I called customer service the first time, I was forced to take a survey to receive a "free" cruise. Are you kidding me? This may be the least professional company I have ever dealt with. I will never spend another dime with this company.

I've placed an order with Lids and it was the worst experience. First of all, if you don't have the hats in stock, simply refund the money and ship what you've got. Don't wait 3 weeks, waste customers time then refund and ship. I didn't get to bring my hats on vacation with me because they took so damn long. Guaranteed any customer would be happy to have their items even though 1 is missing due to not being in stock, then have them wait almost a month because of it. Wake up Lids. Stop slacking.

I ordered a sports shirt from Lids.com. Paid for two day shipping and it didn't ship. When I finally got it (too late for my event) it was the wrong shirt, not what I had ordered at all. This really ruined my day! They tell me I can return it but what good does that do me now? Bummed.

I ordered two items. One of them was canceled because it was not in inventory, but was for sale. And the second article is almost month and half and still have not RECEIVED. And they made me more discounts and the item does not arrive. It is an article for winter, not summer. I check in the website and still in processing...

Have bought a few hats from this site and the first two didn't have any issues. The third time the order didn't process for a week, and customer service would not allow me to cancel the order. Hold times to reach someone were over 15 minutes. It should not take this long to deliver one item.

Made an online purchase from Lids, to be delivered to a store about 25 miles away. Since I needed to go to that mall sometime anyway, would pick the order up when I went. Got several emails, and two phone calls that my order had arrived, so I went to the mall for that and stuff from Sears. When I went to get the order, they said it had not arrived, so I showed them the tracking and the guy who told me that it had not arrived was the one who signed for it!

9-12 business days, my order still hasn't come in. I log in to my account to track my order and I find out the transaction is still being processed. I called the store and asked what was going on. They told me that the hat I ordered WAS NOT EVEN IN STOCK! They also made excuses stating that shipping is very slow! I am now waiting on a cancellation email. I wonder how long it takes... DO NOT BUY ONLINE FROM LIDS.COM.

You can go to the store and get a hat in thirty minutes but if you order online and pay for expedited production and express shipping, you still need to wait seven business days for your hat to even ship. That is the most ridiculous turn around time and I highly suggest you don't use Lids. Other companies can turn around a hat order in two to three business days online. Lids really should update their customer service ordering turn around time and not just take it for granted. They're a big company and can do whatever but instead stay competitive in the customer satisfaction department.

Although I still order loads of hats from Lids, I must say it takes FOREVER for the hats to ship to the store!! Then when they actually arrive at the store, it takes the lazy employees days, even up to a week to actually open the box and call you to tell you to come get it! Drives me INSANE! The store I go to, goes through employees like contact lenses! They usually have their friends hanging out at the store like it's a high school lunch room! That are always cool but it's extremely unprofessional! I love the discount card and all it saves me but they seriously need to tighten up on how they run this company before it falls apart!

apologized for the delay and appreciated my business and loyalty and my fandom. I cancelled my order again and they assured me they were doing everything in their power to get my order filled and truly appreciated me etc. including my fandom.

Tried buying a birthday gift 2 week in advance and have it shipped to the store. I had to find out 5 days before the birthday that my order was cancelled and I STILL haven't gotten my money back. What a joke. I've called customer service a couple times now and each time I've been put on hold for more than half an hour. I'm gonna try calling again but one thing's for sure, I will never buy from Lids again.

I was with my husband when we discreetly went to back of store to try on my t-shirt (there was no-one else in the store) when we were screamed at to not take off my clothes in store (there are no dressing rooms) and that he would be calling security. The manager 'Dan', was like a pit bull, would not let it go. I told him we just traveled 30 minutes to the store and I did not want to go home to find the expensive t-shirt did not fit. He was enraged that I did that in his store and was still threatening to call security! Unfortunately we still went ahead with our purchase of $78.00. We wanted the merchandise more than our dignity. We will not do any business with them in the future.

About a month ago, I ordered 3 hats from the Lids website as I was traveling to Toronto to watch Blue Jays games. Two weeks after my order I was still anxiously waiting for the order to arrive. I received a unexplained refund from Lids to my PayPal account and when I contacted them, they advised it was because two out of the three hats were no longer in stock. When I checked their website after my money was refunded, both hats still showed in stock two weeks after I ordered them - obviously a huge failure to do inventory management and setting lots of customers up for disappointment.

Looks like I ended up better off than most reviewers. I purchased a $6 hat (on clearance) and was irritated when I saw that I would have to pay $5 shipping. Oh, well, still seemed like a good deal so I ordered it. Hat arrived a few days later than I assumed it would, so I was a little annoyed after paying $5 shipping. However, when I got the hat it was a terrible fit. I figured that it was no big deal, I'd just exchange it. I contacted customer service and was told that all clearance sales are final, so they couldn't do anything. Wow!! I didn't know that there were any online retailers still operating on such an inflexible model. Oh, well. Lesson learned. That's the last I'll ever consider shopping LIDS. Too bad, I had quite a few items I had marked down to order from them.

I placed an order online 7 days ago. I called phone # listed 24 hrs 7 days available. I tried 5xs, was automatically put on hold and no one ever answered. I pressed option for callback and no one did. I sent 2 emails and also no response. Finally I called a local store in the mall nearby and the associate was kind enough to contact corporate office for information of my order. She then told me my order was not shipped yet after 7 days and was just now being processed. Why was my monies deducted if order wasn't processed? Bad customer service. Well actually there was no customer service!

I put in an online order for one single hat on September 15th. It is now September 25th and the order is still "processing". They ignore shipping times like they don't matter. They refuse to cancel the order or give me my money back. I have contacted them 4 times. I expect I'll never get the hat or my money. Lids is the worst retail company I have ever dealt with. Do not order anything online from Lids!

I went into the Lids location at Park Meadows Mall in Colorado on September 1, 2015 and purchased two hats for a total of $56.06. When I checked my bank account the next day, I saw that the charge was ran twice and that both charges had cleared my account. I contacted Lids at their corporate phone number to let them know about this issue the following day. I was told to fax in a copy of my receipt and my bank statement and somebody would contact me within 24-48 hours. I waited until September 9, 2015 before I called back because I had not received any contact from the company. I was told they did not receive my fax and to please send it again and also email a copy to them, which I promptly did. I received an email from a Lids representative stating I would be contacted within 24-48 hours.

Lids is the worst company I've ever shopped from. The customer service is a giant joke!! Spend your money somewhere else. Horrible company. I will never shop there again. Lids sucks, Lids sucks, Lids sucks. Beware do not shop from them!

I ordered two hats for my sons on September 1st so they can have these for the first week of school. I live close to the store so I chose the ship to store option. I can't believe it takes 14 days to ship to the store. I contacted customer service about a week after the order date and was told that they are allowed 14 business days. Today is September 21st and I still haven't gotten a notice to go pick up the hats. Today I checked my email and noticed I was refunded $30 for one of the hats. Apparently they were out of stock on one of them? Why did it take 14 business days to notice this? Also I didn't even get an email or notice to tell me the item that I had ordered 3 weeks ago is not available? Any honorable merchant will at least have the decency to apologize and perhaps offer a coupon on a future item. I will never purchase from this website again. Horrible business. They don't even care.

Have been a long standing life member of Lids and must say they do not answer the phone. When orders are lost or incomplete it is impossible to speak with someone intelligent enough to understand your concerns. This is a chronic problem and has been getting progressively worse to the point I refuse to do anymore business with this company. It's too bad that someone has to take the time to write a negative feedback due to the lack of customer service at Lids.com. Thanks. I hope this helps.

I placed an order 8 days ago for some clothes for my family for a party that had a Chicago Bears theme. On placing the order I paid extra for 2nd day delivery. Not only did it not arrive on time, but on day 5 when I called to cancel, I was told it was not even processed. So I told him to cancel it which I was assured he did. Now day 8 they delivered and charged me and are expecting me to waste more time on this so I can get a refund. I will never purchase from them again. They have poor customer service and follow through. She offered me a $10 gift card. I explained to her if she even offers me a $100 gift card I would not shop with their organization.

All reviews are correct. Ordered 5 items from the website, ship to store. Store called, went to pick up, and it was 1 shirt. Called help desk. They said my 1st item was shipped from a store and the remaining is coming from their warehouse. Easy enough. A week later, store called. Order is in! Asked the associate how many items. "Was that 1 you said? That can't be right?" Called help desk. "Here is a $10 gift card!" Um, thanks but no thanks? Seriously, keep it. "You'll have them in a week". Thought about it and decided to just get a refund. Emailed and emailed and emailed. No response. Online chat said they will process it. 2-10 business days. In total this has been 4 weeks, about 10 emails, 2 phone calls, 3 online chats. Not sure how a business gets away with all this. I will never shop there again. I've told everyone that will listen NOT to shop at Lids.

I bought $100 gift card for my husband in addition to a $70 gift card he had received from another family member for his birthday. Employee at the store didn't issue it correctly, resulting in his having to return to the store to have it reissued. Missed out on a holiday discount (significant -25% off entire purchase). Contacted customer service who said they'd honor it, but when he went to place the order after waiting on hold for 40 minutes, they wanted us to pay the DIFFERENCE before discount would be applied and wait for a refund! This was a GIFT and they had said in the cust. service email that they would just discount the items, but when it came down to it, they wouldn't!

You will not get your items if you order anything online from them. You won't talk to anyone in their customer service dept. They say people are there 24/7 but that is false. They don't respond to emails or phone calls.

I am going to add to the other 56 terrible reviews of Lids... That should tell you people something! I ordered two hats August 9th. Immediately I got the automatic email reply and they withdrew money that hour from my bank account. And then it was quiet... I waited 7 business days and got no further updates, whether the items were shipped or not in stock. After phoning multiple times, never leave your number for a callback! I did so four times and they never return the call. Two days later I get the one hat, turns it was shipped from just down the road.

I ordered 11 items from Lids.com on July 22nd. After a week of my order being "in processing", I emailed Lids. I was assured that I would get my products "very soon" as they put in a request to the warehouse to expedite the process. A week later, I reach out again as the order is still "in processing" and this time they offer me a $10 gift card for my troubles - because I really want to have to deal with them again with another order? Yesterday, August 12, I finally got notice that my order was shipped. The best part, they only had 3 of the 11 things that I had ordered... I can't even explain how angry I am with this terrible company. I will never, and would recommend no one else ever order from them.

Ordered 4 hats totaling almost $100 on Saturday 7/25. Wanted the items before I leave for vacation on 8/11 so I thought there was plenty of time to get them. Now I am not so sure. After not receiving a shipping confirmation I called on Wed 7/29. At the same time I logged onto Lids.com and saw that my order was still being processed as the woman explained to me on the phone after being on hold for 66 minutes. She ensured me that everything was fine and that I should receive my order by 8/4 even with standard shipping (3-7 bus. days). As of 7/31, my order was still being processed? How long does it take to put 4 hats in a box? My card was sure charged right away!

Ordered two hats totaling nearly $100 with the tax. Was suppose to receive them no later than June 17. Called June 22 as we have yet to receive them. Found out they not yet been shipped! Called again a week later and still not shipped! It is now July 23, over a full month of delivery date and still no hats!

Worst customer service ever! Not only have I been on the phone for 30+ minutes but when I spoke to the "customer care" rep she stated my order had already been processed when I had only placed the order about 30 minutes previous. I am leaving the country on Friday and have no time to wait 10-14 days for a hat to ship. She stated she couldn't cancel it and when I asked to speak to a supervisor she said they couldn't do anything. On Lids website it states that processing takes about 1-2 business days. Still on hold as we speak. I will NEVER buy anything from Lids again! If I could give no stars I would.

"Manager" late to work and staff not properly trained. Staff very nice. Manager condescending and arrogant.

I ordered a few hats through the website. They front a great selection but I suspect in reality that a fraction of those hats are not, and have not ever been in stock. I had the message that due to "Inventory Issues" they cannot ship and they refunded my order. Not that they will ship it when they become available (those are not "rare hats"). Or the case is that they simply thought my order was not attractive or big enough and just simply cancelled it. Will not be shopping there again. Thanks for wasting my time.

I had a great experience. I have ordered a few things from the site and have had no problems. I only have two complaints. One they do not have MLL gear, and two my Genesco employee discount doesn't work on the website only in stores. Outside of that it is a good company.

I ordered two ball caps as a gift at 1:00 am Pacific Daylight Time. About 30 minutes later, I checked to be sure that their "ship to store" option would arrive in time for next weekend. After seeing that their "ship to store" option is actually their SLOWEST means, I did their online customer service chat to upgrade to two-day shipping. They refused to change anything but said the order wouldn't ship out until Monday as they don't ship on the weekends. So how can you not change shipping on an item that is still sitting in the warehouse?!? The person (?) on the chat would not even consider checking to see if there was something they could do... she/he "**" was probably a bot. Anyway, I promised him/her/it that I would now make it a pastime, giving them poor reviews everywhere possible. Its/Her/His response? "Thanks for being a fan."

I placed an order a week ago promised shipping in 2 business days. Called customer service several times with no reply. I asked to cancel and like many others here they won't cancel and my items are on sale so I can't return them. The items had a time sensitive requirement, very frustrating. When you have companies like Amazon who ship same day Lids needs to step it up. This is the last time I order from them. Sorry I didn't look at feedback first.

1st order. My boyfriend went into the store, he did not see the hats he wanted so the LIDS rep told him that they will order them online for my bf and the hats would be sent to our home address. LIDS rep took all of the bf's information and a month later, out of 3 of the hats he paid for, only one came. They gave some bogus refund excuse and all in all, my bf still hasn't gotten a refund or the other 2 hats. The LIDS rep did not put the correct address, he actually just put for the hats to be sent to the local mall..

I ordered a hat in store in April, the store customer service was fine very friendly staff. 8 business days later my package has yet to arrive when I was told 5-7 business days. So I email them and receive no response (big surprise) so I go onto their live chat and was told my order was being processed. And I should receive an email when shipped. 10 business days later still no email. I go back into the live chat and am now told that my order was cancelled the day after I placed it!! So not only was I not notified I was lied to about it still being processed and if I never contacted them they probably would have not notified me.

I bought a hat online. I got the order confirmation by email. The amount showed up on my credit card, then... nothing. No shipping confirmation, no email, no hat, niet. But, a couple days later, Lids email spam by email, and hard to unsubscribe from their mailing list. In conclusion, no hat, no service, but email spam. Thanks LIDS!

Ordered a $20 hat from the website. 5 weeks and 4 customer service e-mails later, the hat still has not shipped and I have not gotten the "update in 3 days" like I was promised a week ago. They refuse to cancel the order (needed the hat 2 weeks ago) but won't give an update as to when it will be shipped, if at ever. I will never look at a Lids store or website again. Awful service.

They raised the price and then place the item on 50%off. Unbelievable.

I had an item that I didn't like and was instructed by customer service through their chat feature online that I could mail it back to their warehouse in Indianapolis, Ind. and exchange it or receive a store credit. It took 9 weeks for me to get my credit. Finally ** sent me the store credit via email. Thank you ** for taking care of my return.

I've purchased items from Lids.com on March 18, 2015 with Next Day Air shipping. I've spoke with a Lids customer service rep on March 27, 2015 and was told that my items have not yet been shipped and an email would be sent the warehouse for further processing and I should receive my items within a week. Reminder: I've purchased $19.99 Next Day Air shipping.

I ordered a ton of items ranging from hats, shirts, sweatshirt, and shorts from Lids (21 items to be exact) and paid for my items. I then placed a 2nd order for another couple of items I overlooked on my first order including 1 shirt I had ordered with the original order. About a week later I had not received any correspondence since receiving the original thank you for your order auto-response. So I sent an email from my account page asking for the status. Lids sends me an email stating "Thank you for contacting us. You should receive a response within 24 hours."

I ordered my six year old daughter a Cubs hat and and Anthony Rizzo jersey for her birthday and two hats for myself. Three days later I get a package and it's one of my hats. The next day I get another package thinking it's the rest of my stuff but no it's the same hat I got the day before. So I call Lids and they tell the rest of the stuff is lost and I had to reorder but it would take 8 days for them to give me my money back for the first order they lost. So I reorder and did two day air.

Advertised a sale - half off clearance. I filled the online cart only to discover that randomly during the day the sale was discontinued - all I can assume is it was actually popular so they wanted to make more money. I was annoyed so I contacted them and THAT was the worst part of it all. Canned answer, wrote back in horror how they didn't answer my question, canned answer back. NO CUSTOMER SERVICE and no wonder they're going out of business in malls left and right.

"24 hrs someone will contact you." Well it's been over 2 days now and the only response is someone will contact you. No one answers the phone, there is no live chat - it's all BS. All I am trying to do is get information on my big order I placed. Lids online is a joke, no customer service whatsoever, over ten emails sent and the only one response I get is "someone will contact you in 24 hrs." If you are out there looking for hats sports stuff etc, there many other sites and stores that work with you better and are grateful to have your business.

I worked there from 12/14-3/15 and it's the warehouse. All the issues with customers getting the wrong orders, still processing and no communication is all the warehouse. Customer Service can't do anything but send up escalations (e-mails) to the warehouse and lie to the customers. The only thing the reps can do is send messages to the warehouse, take orders and offer up to $10.00 gift cards. Shutting down the warehouse the week before the Superbowl is done every year due to inventory. It's insane! I feel they screw the customers every time and try to satisfy them with a $10.00 gift card.

Order submitted on March 13, 2015, have talked to reps twice with not satisfaction, should have read reviews first, would like advice do not order from this company the customer service is a joke. Ordered four hats, rep says warehouse had no stock and checking stores for inventory, this must have a bunch of monkeys working for them because it's taking a long time to check store inventory. Don't know if I will ever be credited, they seem to know how to debit your account but not too sure if they know how to credit your account. Terrible company to deal with don't bother. Pissed.

I ordered two hats on March 4, 2015. I received an email confirming my order with an estimated shipping time frame of 3-5 business days. Because I hadn't received my order, I called Lids "customer service" (I use this term loosely) on March 16, 2015. I was told at that time that my order had not shipped yet. The representative could not explain why my order had not gone out but assured me that I would receive a ship out email the next day and that he would request overnight delivery as the hats were meant for a game taking place on March 21. The next day I had not heard anything so I called again and was advised that it takes several days to hear back from the warehouse on whether or not an order will ship out. The representative offered at least twice to cancel my order instead of actually helping me and getting my order sent out to me. This is not customer service, this is a loss to your business Lids.

I placed my order on 1/31/2015. Still waiting for it. I've been told for the last 2 weeks waiting for the warehouse to answer. The rep tells me that every day for the last 2 weeks.

I placed an order on February 7th, 2015 with lids.com. I received immediate confirmation that the order was received. It is now February 25th. After numerous live chats and phone calls to Customer Service, I am being told for the third time that it will take 24-48 hours to give me status of my order. I work in warehouse distribution, I understand the importance of customer service. I would thoroughly be embarrassed if I could ship my product to my customers within a reasonable time frame. Do not waste your time purchasing from this company. If for any other reason, just look at the other reviews online. LIDS has a terrible record.

Here is the customer service you can expect from Lids: I think someone with Lids customer service needs to be made aware of my recent experience making an online purchase. On Wednesday, December 3rd, I purchased a Los Angeles Angels of Anaheim hat and a Purdue Boilermakers t-shirt. The hat was a Christmas gift, the shirt was to wear to an event, the Crossroads Classic in Indianapolis. December 16th I received a package. The hat was present. The shirt was not.

I ordered several items on Jan. 27. And today is Feb.10, and I haven't received the package yet. The status is still "Production" which I don't even understand it anymore. I am very frustrated. I called the customer service, but I couldn't talk to anyone since the line was busy for at least an hour. I also did the live chat and the rep kept telling me "Unfortunately" several times whenever I asked her questions; I can't cancel the order. I can't change the shipping method to next-day shipping. I can't do anything but just wait. I paid expedited production cost and obviously that didn't help me either. (They gave me a discount on the expedited production cost for the delay, but I am not happy with that. All I want from them was my package. I was not interested in any discounts.) This is my last time I'm dealing with this company. I will never, ever order from Lids.com again. And I will share or post my bad experience with Lids whenever I have a chance.

My son's friend had a big, blowout birthday party planned February 1st - they went all-out, renting a venue, sports-themed cake, pizza, and it had tons of friends and family. My 8-year-old son wanted his friend to have an Anthony Davis T-shirt so badly he took the money out of his piggy bank. So on Friday, January 23rd I placed an order. No problem, right? Ships in 3-5 business days and the LIDS center is only 125 miles away. Ha! My son had the "pleasure" of handing his friend an IOU for his birthday, and he was so embarrassed at the kid's puzzled reaction, he cried. So I shoot them an email and you can hear the crickets chirping. NO CONTACT.

I bought a license plate Laser frame cover as a Christmas gift from Lids Fayetteville, NC store (8146) on Dec.6, 2014. It was put on the car on Dec. 25, 2014 and not removed until Jan. 25, 2015, when my daughter noticed the letters and frame were falling apart. So on Jan. 30, 2015 I returned to the store to get satisfaction, with my receipt (ticket # **). I was told because it had been over 30 days and it had been 'ON THE CAR' there was nothing they could do for me! WHAT!!! It was a Plate Cover, of course it was on the car. I did not buy it to stay in the box.....? So I am to understand that Lids sells inferior products and will not stand behind their merchandise. NEVER, & I Mean NEVER will I buy anything from this company again.

I went to a Lids location on 1/17 and ordered a hat. They did not have it in store, so the woman placed the order online for me and had it shipped to my house. I thought it would be great. A week went by, no hat. I called the store twice and got no answer. Finally on the 11th day, I called the store, and the woman who helped me previously answered.

I originally ordered a hat, and received it within 48 hours. I thought what a great company, so I placed an order for 3 more. It has been over 2 weeks and I have called every other day to find out where the hats are in processing. I get the same answer every single time I called "we have put in a request from the warehouse to find out the status and you have to wait 2 more days". I explained to them that they have put in 3 qty warehouse requests last week, so I should have some answers already. Then all of a sudden on the phone she said they only have one of the three hats in stock. I asked what will happen with the other two on the order, and she did not know. She could not get me to a supervisor, and could not find out if they will just ship the one hat. Horrible Service.

Order items on Black Friday-still no items on Xmas Eve. I received an email from lids about a promotion so I ordered 2 random hats and 2 t-shirts on black Friday this year. Two week went by and no communication from lids so I called customer service. Customer service said there was a delay and it would go out on Monday (still no tracking number). Monday came and went and no items. Called again on Wednesday, customer service said another delay and it would be next Monday. Monday came and went again and no item. Called again, rep told me 3 of the items were out of stock and cancelled but one of the 4 has a tracking number. Today Xmas Eve and the one item has a tracking number still in label create status. Not sure how a company can advertise having items at a specific price to get people to their site and then just cancel the order. Unless you love wasting your time and getting the runaround, I would not recommend lids.com.

Placed order on 12/11 for embroidered hat for my father. I received shipping confirmation on 12/20 with fedex tracking number. All weekend I checked. Still says shipping label printed. On Monday, same thing. I sent email to customer service, while I received a standard your email has been received - no other response. I called 5 times on Tuesday, just rang about five time then hung up. No answer. I even called the Spanish speaking line. I then went online and filled out their contact form, no response. Finally I used their chat function. The end result is a reference to a policy that was not on their website when I ordered stating that 12/4 was their Christmas cutoff and even though the item was ready for shipping on 12/20 they don't ship until Monday. The attendant couldn't explain why it was Tuesday and my product was still sitting around at their facility NOT MAILED!!! I've been informed that it should go out sometime today or tomorrow when I will receive and update from Fedex. NOT SO MERRY CHRISTMAS!!

I'm not sure where to begin. The overall problem is the customer service process: Contacting a customer service representative at 888-564-4287, is a complete joke. I think the purpose for that system is not to help, but to avoid you as long as possible. My only reason to call customer service is to verify that my order was placed since I did not get a receipt email immediately and I was creating an account at the end of my purchase window as directed by the website. Additionally, my account order history was empty and I was concerned that my order did not go through or I just lost over $100 through a false company website. The call back is an added insult as you "DO NOT GET CALL BACKS" or if you do, you receive one up to 72 hours later. Contacting by email will take up to 72 hours and if you have ordered an item that is suppose to be shipped "Next Day Air", you will not get an answer.

Ordered several identical items December 1st. Not until December 19 (after one phone call and 5 emails) did they send me a "no-shipment" due to inadequate inventory. 2.5 weeks to determine your inventory listed as in-stock suddenly became a problem? Wow. Unbelievably bad customer service and quality control.

Lids.com has one of the poorest customer service operations that I have ever experienced. Their website has bugs and often the information that you input on the order form such as billing address, shipping address, contact telephone, etc. does not get accurately inputted into the final order form. Contacting their customer service is nearly impossible by telephone, and they do not guarantee to respond to an e-mail in less than 72 hours. I attempted to correct an error in the order I placed but was unable to contact the company by any means. Staffing must be inadequate, nearly non-existent, or the company places almost no priority on efficient customer service.

Our client sponsors a Holiday Wish List Drive for an orphanage. I participated in the gift drive and the wishlist was for a special edition baseball cap to be turned in on December 12. I placed the order the Friday after Thanksgiving and the cap was never received. I requested a refund and the supervisor stated that no refund can be given because the order is in "process". This order has been processing since I placed the order in November. I chased the company to get a status on the baseball cap. Now I am chasing the company to give me a refund for the baseball cap and any costs associated with the baseball cap.

Almost three weeks ago, my boyfriend and I ordered an embroidered hat for my best-friend. The hat said it was in stock, and there was no problem. I received an email from Lids shortly with an order number but no tracking number. Today, I tried calling their customer service number and it stopped ringing and just hung-up. This happened 4 times and I give up calling for today. I also sent them an email requesting information on my product. They've already charged my credit card so I want my product before Christmas.

Placed an order and received FeDex confirmation label on 12/10/2014. Special gifts for my grandchildren (Steeler Footballs). Supposed to be a great gift for the young ones. After 5 phone calls and 3 chat attempts, I finally got a call back from a very frustrated customer service man. He promised to expedite the transaction but he said that they are experiencing horrible backlogs and the company is not prepared to handle it. He could not promise me delivery of my purchase. I will never buy from them again and they still have my money. If there was a grading score that was less than zero, I would use it!!!!!

I ordered a custom hat on Black Friday in hopes of it being here for Christmas. It now 10 days before Christmas and I have nothing, not even a shipping confirmation yet. I have called 3 times and I have been told that it was waiting to be shipped and then someone said it’s still being designed. I will NEVER order anything from here again! I've asked to cancel my order multiple times and have been told I can’t. So I wasted 50 bucks and I have to scramble for someone else to design my hat hopefully before Christmas. I’m seriously dissatisfied and disappointed with LIDS.

I order a hat on 11/24/14. As of today 12/12/14 I'm still have no hat and they will not just cancel the order. Their excuse is black Friday. Well I ordered my hat 2 days before all that. Done shopping with this company.

A Lids customer service supervisor responded to my complaint and offered to honor the Black Friday discount. Additionally, they also cancelled the Lids Club Membership.

Terrible customer and online services. I waited for over a month for a hat never received my shipment. Then I received an email saying e-refund I request had been processed when I was told several times that I would receive my shipment. Lids are liars and definitely not men of their words!!

Back in November 2013, I was charged $3600 prior to making 26 items. Mid-January they finally arrive. The measurements are not as specified as I ordered letters and #'s. I have been passed on to 5 people since I have been dealing with this situation, since January 2014. 2 people have quit Lids (the rep who placed my order and a sales manager I was referred to because the rep had quit). 2 people do not return my emails, that I have been given their names for contact from this sales manager). 1 new manager just got on board willing to help me, just last week, the frustration I have been through in the past month and a half. Now I give him my reason, he now does not get back in touch with me. Believe they think I will go away, nope, they got the wrong girl to ignore :). So today, am doing everything possible to get this corrected. I won't deal with Lids anymore, they lack professionalism, and simply do not care. But gee, if you got an order to place, they are on it!