JustAnswer Reviews

This is the second time I used JustAnswer for my dogs. The first time was to diagnose Pigmentary Keratitis in my husky's eye. The travelling vet (we live in a remote location) didn't know what it was but the vet on JustAnswer correctly diagnosed it after I described what it looked like. She sent me photos to confirm. We ordered a homeopathic remedy based on her advice and the brown spot on her eye is shrinking.

Could never get to the response. Could not open. Please cancel the subscription I will not use. Got rid of cat.

I very much appreciated his patience and expertise.

Don't believe it when you read 'tech support specialists online now'. I asked a question and paid $40 at 3:40pm... It is now 9:07 and I have not heard anything. I will be starting the process to get my money back in 48 hours. Very disappointing.

Sent JustAnswer an email including the fertilizer name and brand. Within 15 minutes I had a detailed answer and instructions about side effects and actions to take. I very much appreciate your service and I was immediately relieved! Thank you so much.

I had just changed to Windows 10. My Start screen would not open, nor would the search key next to it. Your technician was very patient and at last the problem seemed to be solved. However, 2 weeks later the problem is back. Can you take care of this? Without charging me again!

I needed help diagnosing why the mower blades would not engage. Your representative knew the exact model and a number of ways to troubleshoot the problem. After finding the problem he also knew where to locate the parts we needed and how to both remove the old and install the new ones. His knowledge and attitude were GREAT!

State/Province is Victoria, Australia. Was quoted $55 for email problem, which was repaired, but I was charged this amount twice. On trying to query this overcharge, was told cost of query would be further $50. Very dissatisfied.

Microwave was pinging and printing across top of key pad that it had shorted and I might need help. I got hold of you through GE and after agreeing to pay for a phone consultation complete with giving you my credit card #, was told that I would be called "momentarily". After two hours waiting, I tried again. Same thing happened. Three times I waited over two hours for a call. Then gave up and called local person. Total disaster.

This is only the second review that I have written because it was so well deserved. The short story is that an air handler coil in our Trane system failed and I confirmed with Trane that replacing the custom coil would cost $3000. My HVAC contractor was of no help because he was interested in either selling a custom coil or a new air handler for $3700. I tried to get information from my HVAC service company regarding a used air handler system and received NO help at all. Not even a response to my inquiry. "Billy" at JustAnswer.com became my HVAC tutor. He was always there for me and his information was always accurate. Ultimately, I found the perfect used air handler for a total of $400 (including shipping charges) and 10 years younger than the unit that failed. I'd say that is a WIN and money well spend on JustAnswer.com!

I waited very little time before I received a response from an expert. He was very helpful, asking for photos and a little background information. He was very quick to respond with suggestions. I have NO issue with his advice or the responses he provided, at all! However, in the end, because of the nature of the problem (getting an old rev counter to work with a new alternator) I was unable to solve the problem. So great expert, good service, but not any guarantee of a usable answer - which still cost me either way.

I initially signed up for remote software and hardware services. But I left the location for the remote services and requested a refund. Unfortunately did not use PayPal for protection from poor business practices of the seller and essentially paid for not receiving the remote software and hardware services requested. I did request a full refund in good faith and fair dealing but our interpretation of services received is grossly misrepresented. I do not under any circumstance recommend obtaining services without protection from JustAnswer. The method of business and commerce on the internet is bad faith and unfair dealing for unsuspecting consumers.

Worthless advice. Basically told me nothing and charged me $60 bucks. Nice scam.

4 year old washer had loud grinding noise on last spin. Your representative gave diagnosis of problem, advised call service tech. Your rep correct. Repair too costly. Purchased new washer.

Prompt and effective recommendation.

Overall was helpful. Knew what they were talking about and helped to confirm what I had investigated online about the subject. Were quick to respond which was also helpful as I was dealing with a medical problem. My vet did blood work on my dog and her alkaline phosphates were extremely elevated. Was extremely worried but thankfully a repeat 2 weeks later has shown that her levels have dropped to within a normal range and she is doing well. Thank you.

Very timely, professional and expert advice and counsel. Very much appreciated.

After weeks of guessing I decided to give JustAnswer a try. Didn't take long to realize I was dealing with a real professional. Very knowledgeable. Helped me eliminate the guessing and got straight to the problem.

The answer was great but for the money I feel I should have gotten more contact so I could have resolved my problem. At the rate you charge I might as well just called Mercedes.

I wanted to know if the phone calls I have been receiving from people with foreign accents claiming to be with Windows Customer Support. They claim that there are numerous errors on my computer and it may be infected with malware. They want to take control of my computer and fix it for $100. The answer I was given was that they were scam artists. I said that my computer was running slow and a tech looked at my computer and told me that adding more memory would probably fix it. I said that I would live with it and signed off. That was $35. Another person contacted me, unsolicited, and said that he could take control of my computer and fix it. I declined! Today, I see on my credit card statement that I was charged $50 more. This is unacceptable and absolutely no better than those scammers from India. I will dispute the latest charge!

Very knowledgeable and on point.

The expert assigned to my question was indeed a very good expert. We made approximately 27 email exchanges and he found the exact problem. Needless to say, I was very pleased with the system.

Big rip-off. I asked a question about a Time Capsule problem, paid $5, was told that I have to pay another $30 to get the answer. Tried to log on to actually make the payment, and the site was unavailable. A total waste of time.

Prompt, courteous service. Dr. ** did not make me feel rushed at all as we were discussing the issues.

I asked what to do if I canceled a loan within the 3 days to rescind it. It was a loan that paid off an investor and gave me cash out. I was told that if one entity holds onto the funds, it is no defense. She apologized. I could not believe that by following the law, I had no defense. I took the loan to another loan officer friend. He scrutinized the loan and found many infractions that make the loan document illegal. Now I must wait for my attorney to return from vacation. I was told that the 3-day rescind effort on my part should stick. His advice was directly contrary to the attorney who advised me.

Although the final problem with my dog required a visit to the Vet and subsequent surgery, I found that the Vet that tried to help me with the problem was wonderful. Without an actual "hands on" exam he did his best to give me options to take care of the immediate problem. I have used this service on a couple of occasions and have been totally satisfied with the information and help I have received. Thank you...

Zoey's advice was accurate and a great help in contacting my State Officials on this matter. I'm in the process of filing my complaint to Florida Department of Agriculture and Consumer Services and Florida State Attorney General. I hope to have this matter resolved and the perpetrators held accountable. There's no telling how many people have been scammed by these people. Thanks again for all your help.

I was attempting to view an answer from a previously asked question. The site said the answer was locked and could be unlocked by paying $3.00. I added the funds to my account and "unlocked" the answer. There was no answer provided. I attempted to contact someone from the site and was met with a $70 fee to ask a question. The "tutor assistant" is just a program that provides no valuable insight and just leads you to the same page to ask a question for a $70 fee. I would the $3.00 refunded to my Paypal account unless someone is able to get me the requested information in the next hour. Until this happens, I am completely dissatisfied with this site and its staff.

The vet was direct and prompt. Probably saved me $100 vet bill for answering my question.

The service is fine and I would use them again if I was in a jam. They opened an account without me knowing or an "adhesion" contract that I was not aware of until it showed on my billing. But they were prompt in giving a refund.

Multiple charges were made to my credit card for one question. Then they charged me for a membership fee and when I tried to cancel said membership, the website said I didn't have a membership. But they charged me the fee. Using their website under Contact Us, I emailed 3 times but still am waiting for a response. Maybe I should Just Answer to a lawyer. Complete waste of time. Beware of the charges. Still want my money back.

Maytag washer repair assistance - Tyler ** asked a few questions and assisted in troubleshooting via multiple emails. He knew what he was talking about and I was able to order the correct part. Good experience.

Having tried JustAnswer.com on one occasion to resolve a technical query concerning a specific car repair, their "expert" did not respond until about 6 hours after raising the query. Even then, there was no actual answer and coupled with the ridiculous the time delay, the whole experience was totally unacceptable. Having had to pay in advance of receiving their so called "help", I complained and thankfully the payment was reimbursed to my credit card account. However, since then JustAnswer.com have been taking unauthorised payments from my credit card account on a random basis. I have been back to them via their extremely complicated website but to no avail.

Great service, quick and accurate answers.

I can't express how thankful I am to JustAnswer! Last Sunday my pet dog fell sick out of blue. He started acting weird and made weird sounds. I am new to the city so wasn't aware of any Vet who would be available on Sundays. I somehow came across this site and trust me the experts here are as concerned about your pets as you are and they give you the best service at the earliest. My dog is feeling so much better now as I'm writing this review! Thanks again to the experts. Keep helping us online. :)

I feel I have been ripped off by Just Answer. I found the website through a websearch for "online Neurologist". On the webpage link everything look professional. There were section under the question box, which provided details of several neurologists with good credentials. I proceeded with my question summary of my health problems and received a two sentence lazy answer which was vague, unhelpful and incorrect. Bearing in mind that the doctor was portrayed in emails and in several places on their website as being a neurologist, I proceeded to find out his credentials and found his profile on a websearch. He was not neurologist or specialist.

I'm not sure that I would use JustAnswer again as I got 2 totally different answers so I really ended back at square 1, not knowing what to do with my tax submission. I got an answer from Lev initially saying basically that I wouldn't have to pay US taxes on my UK pensions, then when I went to follow up, Lev wasn't there. A lady followed up with me who was of the complete opposite opinion. So I paid $76 the first time and $55 the second time. I didn't really expect to get charged for the follow-up. I thought that I might have got some further feedback from JustAnswer, given the circumstances, but unfortunately not.

Very helpful... but sent a second question to their answer and got no response. But was very helpful.

I had hoped the diagnosis I received would resolve my problem but unfortunately only led me to spend more money and I still have the issue. My 2003 Honda Odyssey has been throwing codes P300 - P306 & P1399 which are random misfire codes and individual codes along with a transmission code. I have replaced the EGR valve and cleaned ports, replaced all spark plugs and coil packs prior to submitting my question. I also noted that I have a ticking sound while running.

I asked my question. A few minutes later I was ask a question about a part I had purchased. I replied! I didn't hear back from my expert Mike ** for another four hours. He told me his computer crashed. I tried to contact anyone - no response from customer service or my expert during my wait. I ended up making my own automotive decision on a part I should purchase. Luckily it was the correct decision. I noticed my credit card was charged the full amount before I ever got an answer. My expert told me I could still ask more questions later. He asked me to click the like button so he could get paid. I tried to ask another follow-up question the next day but he never answered me. Bad experience for me.

Needed to know if I had to remove a built in oven in order to access a spring that had become unhooked. Unfortunately that model required removal to access the spring assembly. At 70 years of age it required assistance and knowledge not guessing. Mission accomplished, oven works great again. Thank you.

I got the answer I needed, wasn't complicated, but did not know it was going to be 28.00! Way too expensive for the help I received. I will not be using this service again.

I had stressful two days before I resort to JustAnswer. My question was about a planning applications decision which has been granted and then revoked. The answer I have received hit the nail on the head. Furthermore, I had also a refund issue with customers service for a duplicate charge Benn incurred when I first logged in. Contacted the customers service. I have got a prompt response with immediate refund into my account. Excellent service guys.

The ConsumerAffairs reviews for JustAnswer look to me like they're being manipulated by JustAnswer. Any poor review is stamped with a big X and crossed out. Look at all the ones that are crossed out - I think those are the real ones. This company appears to pose as a regular Q & A board like hundreds of others you can view free. I went to see if I could clarify a Roku issue. I started reading through some comments - just as I'd done on other sites. Suddenly, up pops a chat box with a "Computer Technician Assistant" offering help. I entered my question and was then told that she'd put me in touch with a real Technician after I paid the 5$ fee. No information given at the time that that's just the FIRST fee. You pay another fee after the Technician answers your question. This information isn't given upfront. It strikes me as very deceptive.

My answers were rather slow coming and were mostly questions. Also my wife thinks we may have been charged twice. My previous contact with JustAnswer was good.

Replaced main controller, motor controller and door switch. Had motor tested, good. Still no spin.

Water Leak under a Hotpoint CSX- 22DKD refrigerator -The responses from your site gave us hints as to what to check out. As it turned out, the problem recurred when we tried to retrieve water from the chilled water side of the ice maker. We found a leak in the fresh water chilled hose. Am awaiting parts to repair the faulty portion of the hose. Thanks for you support and assistance.

He was unable to help me. Not unhappy with tech, he did not know. After he opted out you have emailed me to death. #3 or #4. I hope you don't try and bill me for this.

They advertise an answer within 30 minutes, and then after you pay they say it may take up to a day to answer.

Used them. Advice was worse than worthless. Did MORE damage!! IMHO, they owe ME! But they refunded my fee and cancelled my account on 4/3/2016. OK!! Then I was billed $57 for a monthly fee on 4/27/2016!!! Many emails to 'Mark' who cancelled my account...several chat conversations...phone conversations. Was assured it would be fixed by 5/5/2016. NO RESPONSE!!! OK, I'm out another $57. Whatever. I have fixed the damage. The 'expert' did. So, the 'help' that is offered is really worthless. They do NOT have professionals. More like dangerous morons!!! This is REALLY just a SCAM to get you to sign up. THEN drain your account. Do NOT trust these scammers. I did pay the price.

This web-site is a scam. They get your $5 deposit. They will not answer question till you pay them another $26 dollars. They represent the site as a deposit, then if you are sissified with the answer you pay additional $23. Mike ** their so-called expert wanted $26 to continue, before I got any answers. If you earned your money do not give it to these scam artists. They to get you into a long term contract for only $28 to 56 dollars a month. BIG SCAM ALERT!!!

I had a problem with my cat's health and used the system. I was hooked up with a "Dr. **" who was very professional and caring. I was totally satisfied with her responses and her concern for the health of my cat. This is the second time I have used the vet service and am very happy with the results.

I started writing a question and gave my credit card, then backed out, as I had found the answer. The only thing I had seen was '$5 refundable for first question.' Lo and behold, I then got an email saying my account had been charged $36. I did find the email answer sent to me, but it was clear they had not completely read my question, and the answer was of no use. I called the JustAnswer phone line, and they said they would refund my $36, which was the only good thing that happened.

My Thermador oven was intermittently shutting off or sometimes not lighting at all. Thermador repair person cost me $80 and couldn't diagnosis it. JustAnswer tech resolved my question in less than a minute for a fraction of the cost - to be the cooling fan. A $103 fan and oven works great again. Thank you!

I had an answer within 5 minutes. The person I talked with was polite & his answer was spot on. This was a quick way to verify what I thought was going on with my vehicle and I would recommend this to everyone.

The doctor asked me to send a picture of the burn. He replied swiftly, gave me an accurate diagnosis which I verified with the pharmacist who sold me the items I needed to help the burn heal.

1 day old puppies were fading (dying). The person recommended to give me advice was a former breeder and vet tech and her suggestions probably saved their lives. I would use this service again.

The Dr. used a lot of medical jargon that I didn't understand. I don't feel like he addressed my specific question which was, "can I hurt my brain by being engaged in bulimic behavior". He focused more on me getting help. (I am.)

IT Miro, was a pleasure to deal with. He was able to complete on the task in a very short period of time while I watched on the secure network viewing plate form. It was a fantastic alternative solution which was greatly needed as my company IT personnel were not available at the time. I was a little reluctant at first as I was opening up my network to an outside source (which I never do) but I felt that this group's policies and ratings from others allowed me to feel confident that no exposure to risk was present. Miro was very professional in his communication and efficient. I was back up and running in no time and have not experienced any further issues with what he had fixed for me. I have shared this option with my staff (who are usually in remote locations from time to time, with Internet access) to use this service should they need IT assistance. Thanks again JustAnswer and Miro.

I wish I'd found this service sooner! The auto tech that answered my question about the blower on the climate control in my truck was absolutely right on, and I was able to replace the part myself and save a lot of money. I will keep using JustAnswer the next time I need advice!

1996 dodge pickup. Although we couldn't figure out the problem I felt that I was given several options to try. The tech seemed competent and friendly. The only thing is sometimes the response took a little too long. I would use JustAnswer again.

I described the problem and asked if there was a fuse inside the unit. My account was handled by Tyler ** with a timely email with details of how to access the fuse and check it for continuity. I did so and emailed back that it failed and if this fuse was an auto type. Tyler explained it was a fuse designed for appliances. I found one at Lowe's and replaced the faulty one. Put the vent cover back on and plugged the cord in. Bingo! I was a happy camper. Very nice experience. Also, I appreciated Tyler explaining that if it wasn't a fuse problem other possibilities could be expensive and based on the age of the unit it might be time to consider a new unit. That statement made me fill comfortable that he was acting in a prudent and professional manner. l will use this service again.

I was extremely satisfied with the probable cause that Lisa gave me concerning my dog's symptoms. And the remedy she suggested worked perfectly. I have told several of my friends about the site and I am sure that I will be using it again, should a situation arise where I need a quick reply.

I was very satisfied with the initial answer given by Robert **. And on his note I was asked if I had further questions. However, I was not given instructions as to how to do this. When I tried to ask further questions, more fees were requested. I had already paid $38.00 and was not willing to pay more fees.

The woman who helped me (who I don't believe was even a doctor) didn't explain the answer and she ended up being completely wrong as I am pregnant.

My car was shaking terribly on the inside but not visible from the outside. I sent a question & received a timely reply. The gentleman provided a list of three possibilities. He also suggested which item to check first, based on the cost. He was absolutely correct. My tire was worn. The damage was so bad the tire was uneven where the tread should have been. This is a excellent tool especially for females. When it comes to car repairs you really don't know who to trust. Thanks.

I was desperate for expert medical support; it was a Sunday. Sumi, my elderly Siamese mix had gone down to 4 lbs. She was just given a depo shot 1 week ago to lessen the drastic loss of fluids, thru diarrhea and vomiting. I was advised against feeding her chicken or any kind of fish as this was considered to aggravate the condition. Venison, duck, quail, turkey... None of these did she care for. On Sunday I was overwhelmed with helplessness, and needed to reach out. I went online and found your service.

Lev was very helpful and clear in the answer he gave me about a tax question I had. I would definitely use his services again in the future.

I had an old watch that had previously defied identification; but with 'Mike' from JustAnswer together we chased down its identity and he was able to give me the independent 'tick' and valuation I needed to show others that the watch was a genuine article. I also liked the fact that with JustAnswer I could join up as a regular or keep my involvement on an 'as needs' basis which is what I prefer. This is a few times now that I've been able to use JustAnswer to clear up an antiques question - yes you have to pay for the appraisal and the item isn't worth it but without the appraisal I would never know.

Had a very positive experience! The first time I used Just Answer I had a legal question. My question was answered within the first 15 min. This saved me time, money and embarrassment to have to go out of my home for legal consultation. In fact to be honest it saved me 15,000.00 not getting into the legality of it. The sweet thing it only cost me 45.00 for my question answered in 15 min. Plus a tip I gave. The questions are answered from professionals whether it being a lawyer, tax consultant or a certified Public accountant, doctors, you name it they have the answer. After the first question was answered I thought I may as well try with my financial questions, so I used them two more times and was entirely impressed. Put it this way; for a small amount of money that it cost you have way more to lose if you don't trust these people! They are for real and I'm so happy I found them. I have already told many people!!!

The information provided by my assigned lawyer was comprehensive and informative and allowed me to move forward and deal with my legal issues. Excellent response time and amenable. Was truly please with the services rendered.

Multiple advertisements proclaimed that SS recipients can increase their checks for the rest of their lives. Some are eligible for an advance payment of up to $60,000 in one check. Others are eligible for almost doubling of their usual SS checks lifetime. It was researched by "JustAnswer" and determined not true. The answers to my questions were not what I wanted to hear, but the attorney was just the messenger, not the adjudicator.

The tech helped me narrow down the area and accessed schematics to help me fix the problem.

How to reconnect wireless mouse to keyboard. Very helpful and resolved the problem in quick fashion. Thank you.

I paid $39 for 2 days of nothing. Everything they told me to try, I either already tried or it didn't work. Wound up fixing it myself after thinking what my problem was. I had to make a new rule in Norton firewall. They allow traffic to and from the printer outside my network. I asked them if a firewall could cause the problem and he said no.

My wife and I were trying to get our taxes filed this past week and a lot has changed over the past year in our lives and it was starting to get confusing as heck. We ended up googling and looking for more information and we came across JustAnswer. After a little bit of back and forth on the website and a phone call with one of the Accountants, we finally got everything wrapped up this past Friday, and then the accountant let us know that the filing deadline had actually been moved to Monday, so we were actually very much ahead of the ball and for less than $100 out the door. This was a heck of a deal and a lot of stress saved.

I worked with some of the customer agents on a few questions I had. They were polite, accurate, and knowledgeable. A+++ I also worked with Adam **. He is a customer support lead/supervisor. He was excellent to work with. He went above and beyond in answering any questions I had. He was extremely knowledgeable and his efforts were much appreciated. Way to go JustAnswer customer service!!!

Canceled online 5 days after start. They did not email a confirmation. Took $31 out of account the day of inception. 7 days later another $36. Had only one question for attorney with no last name, who knows if he was licensed in California. Was told in login there was refund but instead it was the $36 charge. Called 800 number. Was located in Manilla, Philippines. Gave me San Francisco number. It was disconnected. I also had to make it very clear I was cancelling anything and everything and that they were to not buff my account again except for the credit that I have not seen yet. They were also only willing to give the credit for the $36 not the $31. Also the attorney was very aggressive about me writing a recommendation about him. Right now these people look like thieves and liars regarding billing and call center.

The answer to my question was proper and appropriate. The charges, however, were exorbitant and excessive. I agreed to a $5 charge, and even gave a tip based upon the helpfulness of the "expert". Then, I found an additional charge on my credit card; one that I had not authorized. I will never use this service again, and will do everything I can to educate friends and colleagues.

JD ** responded to my question and gave a thorough response. Also gave suggestions for next steps and stated what is required to move forward. Also followed up to see if I understood the response or need further clarification. Will definitely use this source for future legal consultation.

Mike was on the level letting me know that there was a main board in need of replacement and that it would be just as cost efficient to buy a new television...which I did. Worth the investment paid by contacting JustAnswer.

Appreciated Nathan's expertise in diagnosing my stereo receiver's illness, & the suggestion to "reboot" the unit. It's past its service life at 25 years, but suddenly has repaired itself. Go figure.

Veiled Chameleon. Was very knowledgeable on what could have caused the discoloration on the skin. Had solutions and links right to products to treat which was a mild thermo burn.

I asked a question under the free first question promotion and received a response for more information. I continued to provide info on a electrical problem with a Mazda van and kept getting more info needed responses. I then gave up and took the van into the shop. Got billing for $5.00 then $15.00 then three $20.00 monthly "membership" charges without any emails from them for the billing. Contacted them today and got two $20.00 refunds but could not get the other charges refunded. This company is a rip off and they charge you a membership fee even when they do not provide any answers. They just make up new ways of asking for more information. Do not get caught up in their billing scam. By the time you find out, they hit your credit card for $80.00!!

I was very happy with Dr. ** advice for my dog. I have not been getting anywhere with my local vet as to treating my dog. She gave me lots of options as to what it could be that my own vet hadn't mentioned (bit of a guessing game with them) and contacted me a few days later to see how he was doing which I thought was very caring. I have already passed on this site's details to a friend. I am really happy. Thank you again Dr. **.

I used the website a weekend ago to fix an issue with the ice-maker in my fridge. It was giving us ice that had a weird taste so I posted a question and the technician got back to me with a couple of suggestions about the filter, which I couldn't find and it turns out doesn't exist on this fridge. Then he sent me a video for how to take the ice maker out and gave me some suggestions for cleaning it. BINGO! That worked amazingly well!

The representative at just asked was very knowledgeable - help me fix my problem very quickly. Gave me all the information I needed to know. Best experience ever! I will be using these guys again. Definitely worth the money.

Ashik guided me every step of the way to revive my iPad! He answered all of my questions and made sure I reconnected with everything. I would highly recommend him, as he was very kind and patient with this technical dumbbell (me).

I had googled information regarding the problem with the GE Profile refrigerator ice maker. This site came up and I was drawn in. I paid $26 to chat with a repairman. He was of no help and the problem was not resolved. I ended up calling a local repair service for another $89.

I was very pleased with the response by your SSA Expert. It backed up a suggestion that had been made to me by a friend that my spouse (ex-husband) did not believe. I hope I can get him to get on board. Thank you.

My shelter adoptee would root around for any tiny berries, or bits of whatever instead of walking. I would practically have to drag him every day twice a day. It was very annoying but my query was answered successfully and the most important thing she said was that many shelter dogs have this behavior. I'm happy to say her advice appears to be working!

Last Sunday, April 4th, on my way back to New York from PA, the brake light and the battery light on my car came on. I pulled to the nearest location to see what the problem was. I was frustrated, as I was about two hours away from NY, so I pulled over and I emailed a mechanic from JustAnswer. OMG he gave me the right diagnosis! This guy was great! I highly recommend this website.

Be Clear and persistent and you get good answers. I'm dropping my current dentist and looking for another. I had a suspicion that I was being sold a bill of goods, and sure enough.

Awesome app and idea. If you are a doer this is the absolute perfect app. I use it for everything. Knowledge is power and who better to learn from that? Experts and professionals. I will be a member for life. This app will save you SO much time and money it's ridiculous. The membership plan is great. Cheers.

Dog training. They were super helpful.

Didn't come up with an answer to my question and then offered me 25% off next question. Seems like a really good way to make money to me, just take the money and not even bother to find an answer. I paid for an answer and didn't get one, so therefore I want my £15 refunded.

The tech that handled my problem keep in touch until I got information that solved my problem. I give him a two thumbs up.

JustAnswer are scammers. I used Just Answer to get an answer to purchase of property. I paid for that and got my answer and then canceled so I wouldn't be bound to some monthly charge. Just Answer has continued to charge my card each month $46 and refuse to fully refund.

I had a very serious question about domestic abuse and property rights. They said they'd answer. Then I got to a page asking me for my credit card info and a refundable $5 deposit. When my answer was "ready" (I never saw it), they said they needed my credit card again and tried to charge me $58! Needless to say I declined that amazing "offer".

They'll refund up to 60 days, so I am still having to argue about the first charge. I would never recommend them. I should also have used a temporary credit card number that would have prevented this. I just did not expect any automatic deductions. Shame on me for missing this until just now. Shame on them for underhanded business practices!

Apparently there is a lot of automation on this site. They make you think someone is on the other end of your PC from the moment you visit. I was greeted immediately by a pop-up telling me an expert was waiting to answer my question (not true). I also had a pop-up telling me to pay $5 for a "reservation???" After reading much fine print I saw that it was a deposit of some sort on the amount I agreed to pay. I adjusted the sliders that automatically change the price I would pay for the answer... depending on the speed and complexity.

Love this site. I got the answers I needed for my dog who was going to be seen the next morning at the vets. I got the advice I needed to clean and disinfect her wound and keep her comfortable until her doctor appt. The person who answered my question also went on to tell me what to expect when I went to the Vet appointment. I will use their service again! Thank you for such an easy service!

I asked a question about a property matter and paid £3.00. They couldn't answer it. I then found the shysters were charging me £33 a month for their 'services'. That's the American way I suppose. They also told me I had not been charged. Utterly disgusted.

We have used the service previously and found once again that the info with the reply was accurate when checking the antique item closely. The assessor was polite, informative and obviously knowledgeable. We were delighted with the valuation and now have a good idea for insurance value too. We have presently nothing for valuation but will gladly come back to the same assessor or another if necessary. Highly recommended.

Paid $34 for medical advice and all I got was a repeat of my described symptoms. Didn't answer my question at all. No reason, no explanation. I could've just asked a 5 year old and got the same response. Would've been better if I actually spent my money on a real doctor!

Nora was excellent! She took some time to ask me pertinent questions, accepted nearly a dozen photos of a very old piece of art. She researched it within a couple of hours and expanded my knowledge of the piece and gave me an approximate estimate of its value. Overall, I was very satisfied with the service and with Nora in particular.

ROERT ** responded to my question but I was unable to respond to his comments which I want to accept. Your computer robot puts me into an endless loop of dropped lines and "recover webpages". Can an actual human being tell him my phone number is **? And I would like to get started on the actual problem at more money than he quoted.

These guys are a gift sent from heaven!! For a few bucks you can save thousands of dollars by getting experts brainstorming on your car to help you fix a problem, giving you the best advise & the best approach to solve it. If you are a DIY or just somebody that needs expertise in a car problem, this is the site for you. Thank you for your existence & help.

I received a reply from JustAnswer and I am now quite satisfied that customer service was trying to help but did not understand my problem. Thank you, Adam, for taking extra time to understand my problem and then fixing it quite quickly. To anyone else having problems with this site, my advice is to try to keep communicating with customer service. I think they may often need more info to help them understand and fix your issue.

I had an important legal question. I didn't know how to go about finding the answer without doing hours and hours of research. I asked the experts here and I received an answer within moments. The experience was wonderful. I will be using the service again--and again--and again!!!

Initially, I gave JUSTANSWER.COM a very poor rating, because the advisor that I was connected with did not solve my problem. I never complained directly to JUSTANSWER, but when they discovered my dissatisfaction through the Consumer Affairs website, they contacted me and based on my dissatisfaction, and gave me a full refund. No one could ask for or expect better treatment; I am very satisfied with JUST ANSWER and will use them again when the need arises.

My husband, thinking he was helping out, tried to use the website to get advice about his car. The site is a joke, and the people answering the questions are by no means experts - "trivia expert" - are you kidding me??? He asked one question. They have since then charged $60 to our JOINT checking account. And it's amazing, every time you call customer service to get a refund and to tell them to stop charging your card, they are "busy helping other customers". Complete scam and unbelievable to me how people could care less about taking someone's hard earned money.

I finally got a hold of the company and they refunded the 3 months of charges. Thank you!

Where do I start? Hmm... On a positive note: I had a good experience and got good advice from who seems like a reputable expert. But everything about how this site conducts its business is shady and short-sighted. I probably won't come back; no repeat business from this diligent consumer! Here are just a few issues: Shadiest first - the site gave my expert a 5-star rating, told me that I HAD GIVEN A 5 STAR RATING, and gave no way to change or adjust the rating. No wonder the experts all have 5-stars across the board!

Went to JustAnswer for help. Was told I would only pay if the answer was good. It was not. I received 4 charges on my checking account. They stole from me over $75. They should be put in jail. I tried to close my account after not receiving help, could not but received charges 02/16 for 5.00, 02/16 for 1800, 02/16 26.00, 02/17 26.00. Can't get my money back out of these crooks. I never ok these charges.

My parents have had an antique Chinese room divider for many years. We never knew the origin or subject matter depicted on it. An expert on JustAnswer was able to give us tons of background information on the item as well as price it. If we had taken it to an appraiser, I'm sure it would've cost at least $100. On JustAnswer, I paid a quarter of that and the item was appraised at $10,000. I've used JustAnswer numerous times now, and not just for Antiques.

I use my membership to ask questions to all kinds of experts. It is so convenient to be to ask a question and get an answer within minutes versus waiting at the Apple store or paying for legal advice. This is such a great service to have on hand!

They lie to you. They say they won't charge until they get you a satisfied answer then they charge $28 ahead of time. Then they tell you you will be billed every month and they haven't answered your question! They need to be closed down by the law!

I have used JustAnswer several times and they always deliver for me. I asked once about my pet snake and the vet was great. They also helped me with my Toyota Tundra when it was making funny noises.

When I first moved to the US on work in 2011, I wasn't aware of the traffic laws in the country. I wasn't sure if I could drive with my Indian driving license and so many related legal issues. The more I googled, the more conflicting information I saw, the more confused I got. One of the pages I landed on was about a similar, but slightly different question that an Expert on JustAnswer had helped with. Encouraged by the exhaustive and non-legal easy to understand explanation, I asked my question. What thrilled me was that the expert addressed every conflicting explanation I had seen online before I asked about it and proactively explained the situation it applied in and addressed my question. What could have taken multiple back-and-forth interactions was resolved in just one exhaustive, simple to understand and most importantly - respectful and empathetic response that I got.

Did not complete my service on JustAnswer because of the price, in fact received a email asking me to complete my info. I did not and just ignored email because of the price. Was not interested. How they were able to charge me through PayPal I do not know, never received an "answer". A scam, beware.

Proved to be very helpful. I was stuck with my plumbing issues at home and could not get it fixed in spite of getting number of local plumbers to my house. The main issue was the flowing hot water and there was a small leak. Suggested by one my friend, I put my questions here and got the perfect solution. JustAnswer is the place everyone should look at for any questions they have.

I had a big query regarding assembling of the camera to be mounted on the Quadcopter. I put up the query on JustAnswer and the process explained was so detailed and easy that I could manage the installation as per instructions provided and now can take great pictures.

My dane Leila, was not well and I wanted a second opinion on what the doctor had said. A friend recommended http://www.justanswer.com/. I was impressed with the expert's knowledge and willingness to help. I will definitely recommend it everyone I know. Thanks.

Recently I contacted JustAnswer regarding issues I had with my Toyota Corolla's AC. I was very pleased and surprised by quickly the Expert responded. He was very respectful and patient with my many different questions. When I decided to take my car into the shop, I was even more surprised with how accurate the Expert was when diagnosing the issue with my car over the computer. I am very pleased with the service I was provided with by JustAnswer and will continue to use this site and recommend it to friends and family who are needing answers to their questions quickly.

Several months ago I used JustAnswer to get some questions about my dog limping answered. The limping had worsened late at night, and I needed to know if I should take him to an emergency vet. I was very pleased with the fast response time of the Vet who assisted me, as well as with the answer I was provided. It ended up being a non emergency situation and I was provided with a solution to help ease the stress on my dog.

I found myself over 400 miles from home, and stranded because my truck would not start. The Expert that helped me on JustAnswer was fast, friendly, and really was helpful and able to get me back on the road in no time. Not only was he patient with me by explaining every detail, he was fast in his responses because he realized I was sitting in my truck along the side of the road! I would definitely recommend using JustAnswer again!

I was working on my laptop late in the night and suddenly it went blank. With nobody to call that late in the night the experts at JustAnswer were a great help! For someone with a minimal knowledge about laptops, the expert took me step by step on fixing the laptop. I really appreciate their patience and the in depth knowledge! Thank you JustAnswer!

I have used the services of JustAnswer twice so far. Once for a legal question relating to a friend's visit to the US and another time about the health of a pet. Both the times, I was impressed with the quick answers that I received. The back and forth questioning by the experts and then the detailed answers were very helpful. In both the instances, the experts also followed up after about a week to check if my problems had been solved. This only shows the expert's and company's willingness to help someone who may be in need. I would definitely recommend this company to my friends.

I had contacted JustAnswer.com and paid 46.00 for a consultation. I was done using their services. I see now that $56.00 has been deducted TWICE from my bank account for membership. I never signed up for a membership. I did not set up an account with them and it appears now be the only way to contact them.

I contacted the lawyers at JustAnswer to get some initial information. I was told that to ask a question it would cost me $5 and that this fee was refundable if the question was not answered, or if I found the answer to be less than helpful. If I found the answer helpful I would be charged $40. I paid the $5 - asked the question. I waited...and waited. Finally I got an email from JustAnswer stating that a lawyer had answered my question. I went to look at the answer and instead reached a page that said "Sorry, there was a problem with your payment, would you like to use another method to pay?" No, I would not...so, I waited longer. Another email arrived saying that I should look at the answer that my question had received. Again, I reached a page with another payment error message with another prompt to pay again using another method. No, thank you.

They resolved it but only after they saw my negative review. I think they provide a good service but also cause unnecessary angst with their customer service.

JustAnswer.com made contact after they saw my post, we discussed the issue via email in a professional and courteous way and they refunded both of the charges within 24 hours without hesitation. In fairness to them also they did this around the time of my original post. I would also say that after some further research on JustAnswer.com, it is like everything, they are very good in some areas and have great reviews; it's when they overreach and try to do the same thing on another subject or another area of expertise that they fail. In this case they are a work in progress with their technical advice about fridges!

The online chat asked me if they could help me with my work at school, explained the issue. The online chat people said that they can explain the issue within 10 minutes if I could pay them 18$. I thought 18$ for 10-minute work is fair, so I paid them via Paypal and they charged $35. As from them the extra money was for security deposit etc. It has been 24 hours, I asked them so many time but have not heard from them. My problem is solved and they took my money without any feedback. JustAnswer is a scam. Beware of them.

I have used JustAnswer in the past without a problem. This time, after asking a automotive question and giving my credit card inf, I was sent to a page to sign up for monthly service at 3 different prices. I could not get past the page without choosing 1 item. So I backed out of the page and went to the chat button on their page. It was not a chat line. It was click on a question and get a answer. Then I went to their phone service. Which after calling 3 times and being on hold for a total of 1 hour no one answered. Then I went on email and all I got was a email confirming that they had taken $28.00 out of my account. I did get a email from a person that assured me I hadn't joined their club but would not refund my money. I did not look at their answer they sent on email. I just called my bank Wells Fargo and they are looking into the SCAM. I'm sure I will be refunded my money.

First, the first page agrees there is no pay if not satisfied. This is false. I had no choice. It appears that if I wanted to read the tech's response, I had to click submit. Submit apparently means "submit payment?!?" WHAT A SCAM!

I do not even recall asking a question on JustAnswer.com. I have never been to their website. I was calling to get health insurance to begin this year, but their site was not one that I went to. They charged my credit card $52 for the past 2 months. I never received an order # for any product, a membership # which they claim I should have. I have not received any product and looking online for health insurance and calling healthcare.gov and US enrollment are the only calls I have made from an online site. My credit card was almost completely paid off and I couldn't figure out why it kept going up from me not using it. That is when I noticed the charges from JustAnswer.com! Avoid them at all costs! They are a SCAM!

I wrote a review giving just. Answer only one star. There was some confusion and I had been wrongfully charged. Adam from their customer service contacted me and had the money returned to my account within 24 hours. It was quite a refreshing experience compared to other companies. Thank you, Adam.

Any parent with young kids will recognize my problem: how to get a baby to start sleeping through the night in his own crib. I've spent hours reading every strategy related to sleep training that's ever been written (slight hyperbole but you get the idea--desperate times and all). I read "the bible" that all my friends swore by (Happy Baby, Healthy Sleep Habits). I've created informal focus groups by surveying my friends and family. I've rocked, swaddled, pacified, sung to and attempted to bribe my 5-month-old son. Finally, a friend suggested posing the question on JustAnswer. I was skeptical, but given how much time (and money) I've spent on this problem, I decided to give it a shot.

Asked a question about Garmin Nuvi not connecting to Garmin Bluetooth device. Had to supply Credit Card info to even get to the question and thought that it would be worth the $17 or $20 (allegedly) if I got the problem solved since no one else seemed to be solving it. So once all signed up I was put in contact with an "expert" via chat and asked the question describing the problem. Expert told me he was putting the question out there to other experts and they will get back to me shortly. While I waited, I clicked on an archival search and reiterated my question in case the answer had been asked and answered in the archives - oops - $46 CDN charge also added to my bill and I hadn't yet been online with them 10 minutes.

Bottom Line: When you rate someone satisfactorily, it charges you the full amount. So if an expert asks you to rate their work so far (which mine did), don't do it until you are done. I initially agreed to pay $28 if the answer to my TV issue was satisfactory. After one question, asking about what was going on with the TV, ** told me he could provide further troubleshooting advice for me to do the work myself to replace a part or I could take it to a repairman. He also asked me to rate his work so far, which I did (5 stars so far). The website then asked me how much I would like to pay him, giving amount options that represented percentages of the $28 I had agreed to. I took this to mean what percentage of the $28 would I like to pay him for the work so far (the webpage was unclear). I opted to give him $5. Turns out it had charged me the full $28 plus a $5 tip at this point (although I had not realized it yet).

Further to my review a few days ago, I have received several emails from Just Answer's customer service confirming that my account had been refunded and that no subscription had been initiated. This was following my bank contacting them by telephone, prompt emails from me explicitly stating money had been deducted without authorization and threatening them with a legal action in fraudulent misrepresentation. I had avoided pressing the 'see answer' option in the email received, and had also added an addendum to my question requesting no expert's response, so I covered myself early on in the process.

Requested advice on the legal impact of having signed the "Responsible Person" line, allowing a self-pay (Medicaid) disabled friend admission to nursing home (per the agreement between the two). The "expert" said that yes, I am liable, when another source says that a 3rd party is NOT liable for someone else's nursing home debt, per federal law. I was asked for more information and when I tried to state the additional info, I was advised that $47 would be due on top of the $36 I had just wasted. Be careful when using and navigating this site. It can be very tricky. My outcome was very unsatisfactory, and as far as I am concerned I paid them for nothing, which is contradictory to their claim of only being charged when satisfied.

I paid the required deposit of $5 to ask a question, with the belief that if I did not agree with or approve of the answer received, I would not have to pay. After the first question, it became apparent, I would have to ask several more questions to get an answer, as the protocol is to answer one question at a time, regardless if it is correct or complete. So, I agreed to a $38 membership for unlimited questions, based upon their 30 day, 100% approval guarantee. I had to ask the "expert" my question in four (4) different ways and was never given a correct or even a fully explained answer. It also took four (4) days to get the answers, 24 hours for each, even though each time I was told my wait time was "8 minutes." After the fourth (4) incomplete and wrong answer, I canceled my subscription and requested a refund of my $5 deposit.

The query I had was answered and I paid directly for this service. I did not agree to any membership but have had my credit card debited twice since. The only way to stop this was to shut down credit card. DO NOT give them your credit card numbers!!!

I'm starting a new software company and needed advice on the best escrow and payment processing firms to collaborate with. JustAnswer's expert pointed out the most important criteria for selecting a firm right off the bat, then provided links to the top 2 firms with tons of useful information. Beyond that, the expert also engaged in some comparison discussions about a 2nd tier company and continued the chat until I was comfortable with my choices. Saved me a ton of time.

JustAnswer is amazing! I was able to fix my car for a fraction of the price! I have used them several times and am always impressed. One time, the expert wasn't able to help so I got a refund easily. Their customer service is really great if there's a problem. Thank you!

Today I used the JustAnswer.com website to ask about a problem with my Garmin Vivosmart. They answered in an email message with a link that brought me to a page where I could not answer the technician's question ("How old is your device?"). I phoned the company and someone got me to their page. I answered his question, then *nothing* happened. I decided to pay more for a phone call with an "expert" after discovering that each back and forth exchange online with the technician and me could take up to 8 minutes (so I might be on the phone with him for most of the day).

Was querying the completion of a tax return and they seemed to have some sensible and good postings from their panel of experts. However, on deciding to go for advice myself, which I thought would only be payable once I had confirmed a "satisfactory answer", I found they debited my account instantly. They then contacted me to say that to complete my query I then had to make a further payment, double my first installment!! Serious misgivings about JustAnswer and my bank are now blocking any further transaction requests.

After a couple emails, I was able to receive a $45 credit and they have said they are going to credit me the $55 also. A lot of persistence seems to have paid off. They should explain their billing and follow up with doing the right thing. They should make sure they follow up on the results of their suggestions before billing additional charges. I would give them a 3 star rating if they refund the $55 dollars as indicated.