JustAnswer Reviews

My hp Color LaserJet CP2025dn was offline and I could not figure out how to get it online and ready. I tried reinstalling the driver several times and I still could not get it to be recognized by my applications. The expert on JustAnswer was able to remotely connect to my computer and fix the situation for me. I am completely satisfied with the professional support that I received.

On 8.5.17 My JUST ANSWER QUESTION ORDER was a problem with the email (locked, lost and unable to reinstall on my own) on my iPhone. Justin spent an extraordinary amount of time to search the problem and get my email account restored to my phone and all intact. I also cannot say enough about his patience and persistent communication with me even though I am not tech savvy. He kept in touch every single step of the way... until SUCCESS was achieved! I'm so grateful. Justin, one more question: The settings you set up on the phone, will this affect me when I upgrade to my next iPhone? Thank you!

Judith-on-Antiques is great, knowledgeable and very helpful! I will continue to use her for more appraisals. She gets back to me quickly with a precise and professional answer. This is a great service and I am glad I found Judith!!

Great ideas for my pug. I was very pleased with the no-nonsense support I received. Although I had been to my vet, the ideas shared were specific and useful, including immediate dietary changes to make and next steps for testing if improvement is not seen. I felt more empowered and informed.

Lane, Social Security Expert, gave me the information I needed to make a decision. I thank her very much. She was very helpful. She explained in detail the percentages of Medicare and the rate of the employee and the employer. I really appreciated all the information given to me.

I would highly recommend Just Answer. I used You-tube, internet and was about to get a new dishwasher because I was quoted for a repairman come about $83 just to look at it. Tried just answer, they got a repair man to talk the problem over with me. Had problem solved in 10 min (saved me money)!!!

Dr. Michael ** was GREAT! Answered my question asap about my Airedale’s crusty nose issue! Will try his advice and contact my local vet along with his recommendations. Very prompt response. I will use this site again when needed. THANK YOU THANK YOU THANK YOU!

Really appreciated this, great lawyer to help with a Consumer Affairs issue, which he did very thoroughly and promptly! P. ** was professional and very knowledgeable - definitely would recommend to a friend. I learned a lot in the process and know what my next course of action will be.

Thank you so much Chris. They are making sure my timing is correct. If not after that I will take it to a Chrysler dealer then send them a bill again. Thank you. This is the kind of help people need. Would be lost, confused on what to do and how to take correct the problem.

I am actually very satisfied with the speed that the doctors respond etc. and with their advice, so there is no problem with that at all. I do, however, have a problem with the site which is why I only gave 3 stars. I noticed that another reviewer found the same as I, in that it one gets directed from one confusing page to another with no get out clause to find the way back to where one wishes to be. Most pages then lead to payment and unless one is familiar with the website, then one can end up paying several times over if one is not careful. At least that was my experience today. Maybe it is just me or a slow computer.

My elliptical machine lost power and the technician (JT) suggested I buy a $450 console from FitnessRepairParts.com. I followed the recommendation. When that did not work, I wrote asking for someone else at JustAnswer.com to help. The electrical engineer who replied recommended we check the equipment's fuse, so my son took the elliptical apart and replaced a $4 fuse. It now works with the old console. Now when I return the console, I can only get $228.35 back. So taking JT's advice cost me $250. I am grateful to Electrical Engineer Pete for steering me in the right direction. JT must have been out of his league.

Lymph node problem - Excellent service and prompt response took stress away. Have now a few more options to follow up now. I will be seeing my specialist Acupuncture. The only thing that didn't work was the ice method. At least now I don't feel so worried about going forward.

Good place to go to for answers, and they're not stingy with their info like a lot of places are!! A lot of places just look at you like you're stupid and will not share their info, instead they tell you to bring your car in and will charge you 70 to 100 dollars an hour!!! Thank you so much and God bless.

I had a keycard problem in my Renault Megane. Your expert helped me with his advice to solve the problem. It was necessary to change the keycard reader and make a new keycard with the new software. Excellent service. Thank you very much!

I am using Microsoft Outlook and could send but not receive emails. Problem appeared to be in settings. The technician was able to correct the problem in just a matter of minutes. If this or a similar problem occurs I will not hesitate to contact JustAnswer.

We were having a leak in our refrigerator and wanted to resolve the issue without the need to call a service technician. We looked on Google to solve the issue and came across a similar question from another person with a refrigerator similar to ours. We posted the question to the site and a couple of hours later the issue was fixed after thawing the refrigerator and cleaning it out. The assistance was simpler than I would have imagined and was ingenious and now, no more water on our floor. Wunderbar!!

Woke up at 4 am and found your site online. I was immediately greeted by a CNP asking me if I had any issues I needed addressed. Wow, at 4 a.m. I had been stung multiple times by bee's earlier that day and hives broke out all over my body and my throat had the sensation of closing up, making breathing slightly difficult. All of which caught me by complete surprise since I didn't know I was allergic, having been stung before without any symptoms. Anyway, they asked further questions from me regarding me and possible medical history trying to get a complete picture. I was then immediately referred to a doctor, whom quickly answered my questions and offered more assistance if necessary. All in all I was done by 430 a.m. and back to bed. Awesome experience, and my first with this website. Thank you all so much!

My Arnie had a cancer op on the 27/6/17. I wanted advice on medication I could give him. I spoke to pitbull mum a veterinary nurse. She was so nice and quick and good advice and said if not recommended with other medication. It was all very upsetting day as it was and it helped me loads knowing there was someone to talk to. I would recommend this service 100%. From a grateful Staffie mum.

This service was worth the price for having a professional vet, Sarah **, address my chihuahua's needs. I'd never seen the results of a burst anal sac abscess, which had presented itself without my knowledge. I had initially noticed some blood under my dog's tail after taking her out for a bowel movement, but she didn't produce one. I mistakenly thought she had chewed her tail, so I gave her a quick bath and applied Vaseline to it where I thought it looked sore. Later, she was still distressed, not eating and was uncomfortable sitting on my lap, kind of droopy and she seemed warm. After looking closer under her tail, I discovered the tiny hole beside her anus. Not having ever seen that on her bottom, I was taken aback. The vet was very informative and kind. She described the condition and how it caused the hole (burst abscess of anal sac) and gave me some solutions that might soothe my dog until I could get her to the vet the next morning. Very pleased.

Sid whom I've had for 10 years is my best friend, companion and my ESA, started developing an allergy the beginning of Spring. I noticed tiny bumps that raised his fur up like hives. They started near his thighs and moved up to his neck. I took him to the vet. She wanted to do skin scraping $250, thyroid testing $175 and more blood work since I'm on a limited budget. I couldn't do any of that, I did leave there with a special shampoo, fish oil and antibiotics. I went home and surfed the internet for hours which ended up a whole month online searching.

The process of marrying a Cuban is not easy. There are so many questions and the Cuban government is not user-friendly. The attorney I spoke with answered my questions on the 2 possible routes with their pluses and minuses. She was very personal in her approach and gave very precise answers to help me make a more educated choice and offered her assistance when I was ready to begin the process. I was relieved to have an expert on my side guiding me through to avoid fundamental mistakes that could result in delays or denials. I am grateful to have an advocate.

I was hesitant at first to try Just Answer but I'm really happy I did. Although my car issue was not fixed, it was not because the mechanics were lacking skills or knowledge. My car was broke down in my work parking lot and only had limited amounts of time to troubleshoot. They were quick at responding and very patient. They were extremely competent! At one point I switched to the phone call and the gentleman was able to give me several things to try the next day at work. I will definitely use this site again if I'm ever in a jam!

I have required help in 3 different junior level University math courses, and each time I have found a tutor named Ryan to not only know how to solve some of the most difficult problems, but to be able to explain why the methods worked, if I needed more explanation. I hope that Ryan remains a tutor with Just Answers at least until I finish my math program. He is a great asset to your service.

I used this service for the first time this week. My Yorkie had gotten a skin rash. The vet gave me advice and meds I could get at a grocery store. The rash started clearing in 4 hours. I will use this service again.

The attorneys who replied to my question were similar in answers and, I believe, very accurate. However, only on read my questions correctly when I said "My FORMER tenant" filed BK. The others assumed the tenant was still in the property and advised me accordingly. I would definitely use the service again though.

Help with Eudora 7.1 - My service was provided by Rob **... His patience, care and understanding was super. When things were not working out as well as needed via the internet, I was able to get on the phone with Rob and via that mode, he solved all my problems. I couldn't ask for better service... As we would say down here in East Texas, "That boy's a keeper!"

Dr. ** was very helpful and courteous with us. He helped to explain what we needed to do and how to help our dog. The Dr gave very clear instructions and info that we will always keep in mind for our animals from here on out. Thank you.

I experienced car trouble when my boyfriend and I were on a road trip to Texas. Bad timing for sure. I have AAA but while waiting I googled the issue and found JustAnswer.com. I ended up talking with a mechanic who helped me troubleshoot the problem right then and there for really cheap, it was really helpful.

Terri was wonderful!!! Very helpful!! She gave great advice and rescued my fur baby. She followed up with me and provided me with support and assistance. My cat was better in no time. I can't tell you how much I appreciate her follow up and kind words.

My experience was fabulous with Dr. **, my little dog had popped her leg out and I was concerned about the dose of medication I gave her and she had some illness. Afterwards the vet talked to me about it. Walked me through the dosing. It was just a good experience all around. I am so thankful. I would recommend it to anybody.

While in the middle of the worst heatwave I can imagine, my automated pool cover wouldn't work - Stuck on closed! I couldn't get a pool repairman to come out for 10 days and needed to get access to the pool. I found JustAnswer online and their Pool expert helped me unlock the cover. I can't tell you how refreshing it is to have an option like this.

Caralene solved this abstruse problem about outdated music-writing software very quickly! I had tried and tried and couldn't solve the problem myself, but she did. I can now write music again. Amazing. Please thank her for me. I will recommend your company to my friends who have supposedly "insoluble" problems.

Always a big question when the closest vet is a 2.5 hour drive away, in a foreign country. Or a plane flight or 7-hour ferry ride. The experts gave me info to monitor my dog & make an informed choice. No vet! Dog & owner both happy & I saved $$$!

Quick response and information I wanted from Tim **--Subaru auto mechanic. Good experience, but not especially cheap ($25). Make sure question is not trivial or somewhat hard to obtain casually elsewhere. Access to experienced mechanic is worth the price. Would do it again.

Daniel was really helpful and prompt in responding to me. He was able to assess what was wrong with my machine and provide a solution for repair - all of this via messages - I'm really thankful for his help!

I needed confirmation of fault condition on my washing machine in order to take the next step. It turned out to be the electronics board. Although I have the capability to do the repair it was quicker and cheaper to get new washing machine.

Very quick and helpful advice that gave me a way of dealing with the problem I was faced with. The clearer you define the issues you have the more helpful the advice will be. The follow-up question was answered within minutes and added more substance and clarity to what was required.

JustAnswer is a quick and affordable service. The lawyer I talked to was very caring and I felt like he really cared about my daughter’s and my situation which helped me trust the information he gave. He has changed my opinion about lawyers. :)

I recently started having anxiety attacks but when I first started having the symptoms I didn't know they were related to anxiety and was scared about how I was feeling and why I was feeling that way. I was searching for articles online and came to Just Answer because I wanted to talk with a dr about how I was feeling. The dr I talked to was so helpful and professional but very comforting.

When I found out that my company was preparing for a mass layoff I wanted to know my rights as an employee. I talked to an attorney on this site and they helped me identify the information I should look for in my contract and what questions I should ask in the event I was laid off.

Website offered a technical response for an appliance problem via email for $5.00. Once I signed up, gave credit card and listed problem. Expert did not answer question but wanted to call me for discussion for an additional $25.00. Would not approve phone call and after several attempts finally responded via email. Answer just confirmed my original question. Did not sign up for a recurring service but only for a one time answer.

My contact was made June 15 between 8-9 am. I got online with an attorney. (P ** in AZ). He asked for some detailed information. I sent him a question. The site then said he was busy. Then was redirected to an optional phone call. I thought I would be eventually talking to the same attorney he wasn't "busy" anymore. I was told it would be an extra $59 added to my original $30+. I agreed then found it was not the original attorney. He said he would cancel the $59 charge and I could talk to the original attorney. I tried to find out from him how I would get back to the original attorney. He gave no answer. There was no way for me to find the original attorney.

I was having a problem with my laptop. I searched for help in order to find an answer for my issue and I landed on a site called Just Answer which they can help on nearly anything so I asked a question for my problem, then they told I need to pay $5 to post the question. I paid the money. And when I got a reply from an expert about the issue I had, I was told that I needed to pay $37 to view my reply. It was too much for me and I left it, never saw my reply and lost my $5 and a couple days later, I check my bank account and I see that they have taken $37. And I don't know what to do now they have taken beyond my limit without my permission.

I have spent an hour trying to reach out to "JustAnswer". I thought I had contacted a tech for Canon but I got shuttled around to a site where I was quickly advised to pay $23.00 and then sat on hold for 20 min. The whole thing felt like a scam until I see all these other people have had the same experience. Hopefully you will straighten this out and return my $23.00.

Daniel, the Technician was very knowledgeable and pinpointed the problem immediately. He even sent a link for me to order the correct part needed for a fix, & explained how to change it so I didn't have to call out a service Engineer with the associated costs. Thank you so much.

They will not tell you the cost, just that you have to make a $5 deposit. The "chat" is some automated thing, not a person. I asked my question and the attorney told me he hurt his arm - they wanted me to pay $59 for a phone call. How many attorneys over there have bad arms, I wonder? I was told I have a response but I can't find one - I suppose I have to agree to something even more expensive. I was told the answer would come by email. I'm so sick of scams.

I signed up, paid to get an answer, and the supposed Acura "Expert" Mechanic replied with, "Welcome, I'm here to help 365 days a year, but not every hour of the day. I try to prevent delays as much as possible. Please understand I am not there and can only advise based on what you tell me. Let's get started. I have tried my hardest the last 5 hours to get a response to every customer new and old. I will not be able to get to everyone so I am checking to make sure you do still need help. If so reply and let me know and I will help." So I Was Charged $17 for that response and now for me replying I'm getting charged another $26.00... Hmm. Something Funny Going On. I asked for refund and staying away from this site. All I was looking for was some simple so called expert help. JustAnswer.com you failed me... Peace and deuces

Maybe a difficult question in regards to a vehicle repair... but no response other than 2 questions asked by JustAnswer.com before a tech is suppose to respond... but this is the weekend. Lesson #1 for me... Always research the make, model and similar problems associated on a free forum before being snagged by outfits like this. #2 do not be mislead by a 7 day free trial as they will immediately want a credit card # and bill immediately. Thankfully mine was not a debit card and was billed through PayPal and believe me they (PayPal) heard about this one. Of course even then PayPal says I should try to resolve the issue with the service provider. Yeah, after reading some reviews on ConsumerAffairs... Good luck with that one... So either I resolve with PayPal or JustAnswer.com or the credit card co... but somebody ain't gonna get paid even if I have to cancel the credit card... A hard lesson learned.

I had one simple question that I wanted to ask a lawyer. A lady came on the line and indicated she was going to connect me with a lawyer. I then saw a form that indicated that I needed to provide a $5.00 REFUNDABLE charge. That was a big mistake. I never received a $5.00 refund but instead I was charged $31.00 with no warning. I did not even wait for a response from this company because my phone rang right away from the Fraud Department at my credit card company. I hung up and declined the charge. They told me that I should close this credit card but I am traveling and need to use my card. I wish I would have closed it because now they have charged the card again which I will have to call back and decline the charge again. I would not use this company as they do not appear to be honest and up front. I should have had a choice if I wanted to pay $31.00 for simple advice. Very disappointed that I ever called this company.

Made a request, charged $5 - no issue. Received follow up question from the 'expert' and responded immediately. Charged $25 - no issue. Despite several calls spread over a month there was no further communication from the expert and despite assurances that JustAnswer would find another 'expert' there was no further communication from them either unless I instigated it. Their solution was to refund all my costs - not what I wanted and not impressed.

I have tried to sign up as an expert since January. My application is "pending review," and has been since then. Their website says it will take no more than 10 business days. I have emailed them 10 times, with absolutely no response. This is NOT how to operate a business.

Firstly - About my rate of my experience. There is no provision for showing when an illegal act has been made upon any person, firm or corporation or I would have cited the law, and given a negative star rating. While viewing the JustAnswer website to understand how it worked, and various requirements of the site, plus unable to find any decent documentation of the complete 'wherewithal' I had to enter into the start of asking a question for a better understanding. Before I could even begin to see the setup I was required to put in my personal and financial information. I did see that they would charge $5.00 to enter into the site, but had seen where they claim there would not be a charge, or be given a refund if I was dissatisfied with the site, or response to my question. I did not worry about that part as I did not intend to ask any question, or use any of the so-called 'Experts' for additional charges.

I'm just sad it took a public complaint to get that to happen.

I asked a question about my cat and a text chat came up. I didn't think much of it, and wondered if my question could be answered. They said they would charge me a fee of $5, which I didn't mind paying at the time, and the next thing I know, I have a $22 charge on my PayPal to them. What also seemed suspicious is I get an email that my PayPal acct password got changed. I immediately called PayPal to change my password. I don't think it was a coincidence since it happened all within a few minutes of my being charged the $22! Also, after I made the mistake and clicked OK to the $5 charge but charged $22, another page comes up as if payment wasn't paid. They were trying to charge me double!! VERY UNSATISFIED!!

I feel like I was conned out of my money. They had me list the issues before connecting me with a tech. They show a picture of a tech and mention his credentials and show the with the number of satisfied customers he/she has had. At that stage I assumed he would respond to my questions after I submitted my credit card info. No way, it is mandatory that you join one of their monthly services to take the next step. Of course they tell you that you can cancel at any time but how many people forget to cancel when they no longer need the service. And I would probably be one of them. I don't do business that way and won't deal with companies that do.

This is resolved with a refund. However running an online business myself, the practice to automatically enroll someone in monthly membership using saved credit card info (without consent) is giving your website a bad name. Looking at the reviews, I am not the only one had this bad experience. After the trial ends, if someone is interested in using the service, they will sign up themselves. No one has that many questions needing expert opinions on monthly basis. I have changed the rating to 3 stars, thanks to the customer support resolving this in a quick manner.

They charge $36 - whether they are able to answer your question or (more likely) not. I wanted to know why my criminal record showed a High-Occupancy Lane - Single Occupant Vehicle Violation as a MISDEMEANOR instead of a PETTY MISDEMEANOR. "Doug" answered by saying I was correct that is should be a PM but criminal reports do not differentiate between the two. When I responded that it did in fact differentiate (I also have a PETTY MISDEMEANOR for a speeding ticket) - he refused to respond any further and told me my question would go into a pool where other professionals could respond. So I basically paid for an incorrect answer.

I was asked to pay a one time $5.00 fee to get help with a logon problem. I paid the fee with PayPal. Afterwards, I noticed my account was charged a $36.00 recurring monthly charge. When I complained to JustAnswer, they connected me to one of their lawyers and wanted additional fees to resolve the problem. I refuse to pay and feel I have been scammed. I am trying to resolve it through PayPal now. I would never use this service again!

I did receive a prompt and courteous reply from the people at JustAnswer.com. They said they were sorry about any misunderstanding with the service or the billing, and that they would credit the charges. A few days later, I checked my credit card account and the charges were credited. So I am happy to say that the issue was resolved. Apparently, they do want to keep a good reputation for conducting business in an honorable manner, thank you.

The problem was resolved very quickly to my satisfaction in a most courteous way.

We have all used the internet to find information when making a purchase. But JustAnswer tactics for their site forces you to sign on to a monthly billing cycle in order to get the information you have already paid for. I do not recommend this site to anyone. Very deceiving tactics.

Customer service contacted me and resolved the issue. They explained that a bug was interfering with the system and incorrectly labeled the doctor as an endocrinologist

Technician described two conditions that could cause "open door" alarm to go off even when door was closed. I located plunger switches he described and the one on the freezer door was the culprit. Plunger switch was not making contact with strike pad on a hinge cap. I just snapped the hinge cap back in proper alignment and solved the problem in about 30 seconds! Thank you.

Toyota Corolla 2007 trunk won't latch. Jaybird61 sent me diagram of the three parts of the trunk latch mechanism, which enabled me to make some simple adjustments to the latch at the bottom. The car was in a rear-end collision and sometimes the trunk door does not line up correctly. I also found that a small piece was missing, which I was able to order. From more than $200 my bill became less than $40. Thanks!

My cat Adam was drinking water and had diarrhea. Vet Terri gave me directions, specific directions of what to buy and how to proceed with the ingredients to make a mixture for Adam to stop the diarrhea. He is usually quite picky, but he ate it and appeared to enjoy it. This morning Adam feels better and so do I--no more diarrhea. I'd call again. Thanks.

I am 82 years old and the person that helped me was very understanding and solved my problem(Real shut down when I clicked on Video). It took some time due to some driver updates. He found my problem and it is working fine today. Thanks for your expert help!!!

This guy had it fixed in under 5 min. Was great. Will be using more JustAnswer and stop wasting my time trying to fixed it myself. Thank you so much. Was great service and quick to response. Again I would use this service again.

Tyler from JustAnswer told me how to test or have it (broiler) tested. If it was bad, he also told me where I could probably find a place to purchase and/or order a new element. Then he told me how to order a new one and how to install it. If it wasn't the element he told me it would be a module that I could replace also but it was about 600 dollars and I was not interested.

I found Dr ** to be very accurate but most of all, very informative. I was very pleased with what information I received. My only negative is I live in Australia and had to wait a few hours for reply, but that's not Dr ** fault.

Divorce and settlement. Came back with answers promptly and helped me understand the process of lawyer to lawyer and time frame to send it to the judge. At least someone can give me answers, thank you. I have been dealing with 3 different lawyers and 2 of them seem to not get where I needed to go. The other lawyer always seems to postpone or delay and gets away with it, as for me the victim who cares, let me live in a room with hardly any money.

I asked how to deal with a summons for a court appearance related to a medical bill which I disputed. The Law expert gave me great guidance about my rights and next steps. I needed a bit more information about template letters for requesting specific information from the claimants, and he gave me links to great templates directly related to my state which I was able to adapt and take care of my issue.

Canon printer was spitting blank pages out the back, not printing my document. Actually he was not able to fix the problem, but that was due to my lack of computer knowledge rather than his skill. He spent almost two hours working on it. The printer is now fixed (by someone else). You charged me $5, $18, and $39. Can any of that be deleted since he wasn't able to fix it?

Was very helpful and responded in less than 24 hrs. My PTO issues also took several days to complete. Jon stayed with us until completed. I still recommend to friends and family. All of the information was transferred via email with no problems. I will use this service again.

Atty ** knew his stuff! Gave me advise and helped me understand what I could and could not do successfully. Took the time to explain the law, and called me to better explain for an additional $5. Explained how constitutional law is only admissible for bonafide governments, not HOAs.

I went online today to simply look up a definition of a term I had never heard of before (unremarkable cervix). I googled "unremarkable cervix" and someone else had already asked that question so I clicked on the site which was apparently JustAnswer. When I was reading on the page, a chat balloon came up and I told the person I was just looking for a definition and reading about it. They proceeded to ask me about if I had a doctor, normal pap, etc. which I found intrusive so I kept writing... "I've got great doctors. I'm good. Just looked up definition." Which in the comments of their page was pretty much being answered on their site already only I was being distracted from reading it by the chat person who was identified as a gynecological assistant.

While researching info on a problem with my stove I found this online service. I did join as a member, I did put in my credit card info, wrote my question, but was unable to submit it because they REQUIRED a cell phone number. I do not have one, I had "supposedly" been chatting online with a CSR, and when I couldn't submit the question because of the cell phone issue, I kept going back to the chat feature explaining I did not have a cell phone number to give them and couldn't submit the question. However, they did charge my Visa with two charges of $5.00 + $23.00 for the answer to the question I was unable to submit.

Went on this site this afternoon as I’m have issues with my car. Submitted the question. Then was asked to pay a deposit of 5 dollars then a balance of 46 dollars on satisfactory answer. Total of 51 dollars. I went for the PayPal option as I don’t wish to put my CC details online. Only to have the full balance of 51 dollars come up on the PayPal charge. I haven't yet received anything but immediately PayPal charge is reverted onscreen to the full amount. I didn't proceed as this is not what is the deal was when initially asking the question.

I have just cancelled my membership subscription. I paid for a one off question but they automatically signed me up to a monthly subscription. I thought I read the small print carefully but didn't see that coming. They say they are accredited with Consumer Affairs otherwise I would not have used them.

I joined the site because I found a solution to a similar programming problem I'm working on that had already been answered by one of the JA experts. I paid $3 through PayPal to see the results of that post. I received nothing and there is no way to contact the actual expert, ATL Prog. I've contacted technical support and they instruct me to post another question, which is directed to F. ** (who is listed as an accountant) and which will cost an additional $60. I received nothing for my money the first time and have no guarantee that it will work a second time. The technical support ignores my queries and simply tells me to post and pay a second time.

The expert response was incorrect, that individuals in the state of FL cannot proceed with Formal Administration, a form of probate without representation by an attorney, as it is considered practicing law. I checked with the Clerk of Courts and was given the exact opposite information, one may file Formal Administration forms with the Clerk of Courts and they will be given to the judge. The issue is finding the forms and completing them correctly as well as following the necessary steps in Formal Administration, it is an involved process but the Clerk of Courts said the information is available at the law library and she has had one person who is not an attorney proceed. (I spoke with the Clerk of Courts in Martin County Florida.)

I wanted some basic legal advice on a traffic infringement. They sent me back an email advising they had an answer. I went to access this answer. I was asked to review my credit card information. This seemed odd. I went back to my emails and saw I would be charged $76 on top of the $5. This is misleading. I checked my card info. It was correct. In fact, they took $5 out of it, despite saying I had to update my details. So I just wanted to cancel the account. I tried to use their chat, but it was unavailable last night and today. So the chat is unavailable but you can access their "experts." There is a button to cancel membership. Apparently if it does not appear then you don't have a membership. There is no button to cancel your account. You have to send them a message. They advise they usually reply in a few hours. They don't. I just want to make sure my account is closed from these pirates.

Provided the info that I had already replaced three parts on my dishwasher and needed a much more prescriptive effort/failure detection process. Specifically provided expectation that if they could provide that then I would be happy to pay the $23 charge. Instead, I got a "I was going to tell you to replace the pump" solution, which I had already told them I did in the initial $5 charge. Then my CC was hit for 2- $5 charges and the $23 charge. TOTAL RIP OFF! Just call SEARS instead, their techs actually diagnosed and fixed it fast on first try.

I found JustAnswer to be great with my electronic piano problem. The expert, Rusty, knew his stuff and gave me a number to phone for parts. He knew how to install the part and walked me thru the steps to fix the problem. It all took a few minutes. I am very satisfied.

I asked a question regarding my puppy Toby. Emailed this question to a vet on JustAnswer and paid $20. I got no response at all. I called JustAnswer and they wanted a screenshot of my PayPal payment before they would refund my payment. No answer and no service--terrible experience. NEVER AGAIN!!

The help I received was fantastic, accurate and prompt. The expert really knew what he was doing and helped me rewire a complex elevator control system. It would have cost me hundreds more and been weeks before a tech could have come out to assist me from the elevator company.

My dog ate dark chocolate. JustAnswer.com was so helpful and reassuring to have access to a professional when experiencing an emergency during off hours! I was very nervous about what would happen to our beloved pet. Thank you for this much needed service. Every time I've used JustAnswer.com it's been great!

I received a phone call from a vet who was patient and thorough with me with my describing a situation a friend of mine's cat was having. She took the cat to the vet the next day, after following the online vet's suggestions and found an infection she didn't know the cat had that was causing the scratching that the cream would not have helped.

Excellent, knowledgeable homeopathic doctor quickly found the right remedy for a health issue. He also had backups, links to purchase and was patient with my many questions. Have recommended this needed service to a friend who may want to go this way with rescue animals.

I couldn't get my Kindle to charge. JustAnswer helped me with a couple of easy steps to get it started again. Easy to follow online helpful hints and solution. I only had to reboot my Kindle and then re-charge it to get it going.

My Cadillac Escalade was always spontaneously shutting down. Car dealer mechanics could not figure it out – just said replace everything – only several thousand dollars and maybe the car will be ok. Found just answer online and took a shot. Received immediate response from a real mechanic who told me I needed certain codes. He then evaluated the codes and told me what he believed to be the problem and why. He explained what had to be done and well as a whole lot of info about my car – could not get anything from any dealer nor was the info in the manual. I had immediate response throughout my contact and could not be more pleased. Great website, real people, very reasonable. Would use this site again and again.

Dog ingestion - The vet responded within less than 19 minutes. He not only gave clear advice but also sent link to research article. Very helpful with reason for advice. Available for follow up discussions if necessary and a time frame that he would remain online. Highly recommended.

The technician quickly and professionally helped me troubleshoot and repair the blower motor capacitor on my furnace. The part needed to repair it was $9. I replaced it in minutes and had heat again. The HVAC company wanted $300. He saved me a lot of money. Greatly appreciated.

Dr ** led me thru what might be the issue with my cat and directed me to get him to a vet asap. He did have the worse case issue she diagnosed. Hope to keep him around for a year or so and comfortable.

I went online January 13 with a question. I tried to make a deposit of $5 and was told the card would not go through. I then used another card next. I NEVER RECEIVED AN ONLINE ANSWER. I instead upgraded to a phone call. While the doctor was kind and helpful, my first card was charged as well as the second card. Additionally, I was charged for an online answer I never received in addition to the upgrade preference of the phone call. This company should make their policies clear.

Barun held on to the end! I needed help with Windows 10 display issues. Barun quickly responded and worked through an initial solution knowing I had to rush off to work. When we signed off I realized the solution wasn't quite complete, and in a moment he was back on with me, working through everything to the end. My issue was completely resolved, and I felt connected to through the process in a way I wasn't expecting given the nature of online connecting.

It's not the $5 they claim. They charge you an additional $17 once you get a reply. I was okay with the initial $5 but not the extra $17. It's a scam. Of course I'm sure it's all in the small print so they won't give me the $17 back as requested. I would not recommend this service. You can find the same information on google.

Somehow I was enrolled your service at a cost of $38/mo. [Your mistake or mine, don't know]. I called and within one day the matter was resolved and my $ returned!!! That was fantastic, particularly in comparison to other companies' sorely retarded idea of "communication". Perhaps another additional business model for your firm could be doing consulting in this particular area; here's a place to start: "Sprint phone company". I signed on with them in November and cancelled with them in total exasperation early January; even their own point of sales people expressed total frustration with them. I just received yet another bill from them in the postage mail... I'll go no further now... Anyway thanks for your great service. It is nice to know there are companies like yours out there.

This is a good service and I would and have used it again. The "expert" was just that. I'm elderly and having a difficult time with computers. My "expert" was aware of this and was patient. The fix was complete and my satisfaction undeniable.

I signed up, asked a legal question, got a reply needing for information but when I tried to reply through the message box it wouldn't unlock for me to respond. There is no number to call for help except email. I sent a request for help. Received no response. Each time I log back in I get to the same spot and cannot reply. I don't know what the glitch is and can not get any help.

Information on Remote Codes - Paid the $5 for an answer but was referred elsewhere and could not get a clear answer. Then tried the experts approach, charged additional $27 and still was not satisfied. Thankfully Bell solved my problem. Believe you should refund me as you did not help.

Looking for some advice via internet. JustAnswer popped up. I read their info & mistakenly thought I was entering the question for review by a certified mechanic. When I entered my card information I noticed that the info was being "reviewed" by a technician to then pass to the mechanic. Before I could shake my head at the deception I had already entered my payment information. I immediately requested a refund. I was unable to see that the refund happened as my payment had been charged for 2 fees & then had 2 additional transactions for $0 dollars posted to my account.

I made the mistake of trying JustAnswer and the "free" trial period cost me about 60 dollars so far. You have to pay $5 to sign up and they tell you they have a 30 day refund guarantee. But the "free" period ends after only 7 days and then you are charged the subscription price. I signed up for the cheapest rate and that is what I was charged the first month. Then the second month I was charged for the next highest rate. I never asked to change my membership and I would have canceled earlier if they had made it clear the free period was only 7 days. From the high number of complaints on this website alone I should never have clicked on the JustAnswer site and I will NEVER do it again. My advice is to stay away from them!!!

Decided to try just answer for an automotive question and was prompted to put credit card # for 5.00 charge on my account, then during process website asked me to sign up for additional money which I did not click any of their offers as I did not want additional charges on my card and haven't used site before. The next morning I see an additional 23.00 charged, when I called customer service the woman told me that all this is explained in their website. I explained to her that this seemed misleading to me and she promptly told me that it was not that I just have not read their policies on their website. I am still not understanding why there is a 5.00 fee and then the next day a 23.00 fee. This just seems very deceptive to me. Why would it not be a 28.00 fee upfront? Be honest at what your product costs, do not bury it in your web pages for consumer to have to research before use.

I used JustAnswer before and been happy. Not today! This time was a whole nother story. Bill an "Immigration attorney" Who could not be bothered to say hello... Which is a minor thing when you think about how important lawyers info is. He gave conflicting, contradictory advice, when I posed one simple question, which could have been answered with a simple answer. 3 quotes of him contradicting himself, and asking for clarification, led me to believe the guy is drunk.

I was fired and it was due to a manager setting me up.... No investigation, it was retaliatory, and I was encouraged by a lawyer of over 20 years via JustAnswer to file with the EEOC. Well, they only handle cases for actual discrimination and not only that, I needed mounds of evidence and paperwork which she failed, of course, to notify me of. The lawyer I paid $35 to speak with one time, claimed they handled hostile work environment claims too. He was very wrong. I would have been better off traipsing around town paying a consultation fee to an actual local attorney.

I signed up to ask ONE question for $5.00: how to add time to my Pay As You Go TracFone cell phone. Next thing I saw was that it would take up to 4 hours to answer my unless I paid more for a quicker response. I did NOT want to pay more or wait 4 hours. I exited JustAnswer.com (with no answer) and instead went directly to the TracFone website, and added time.

I contacted JustAnswer in October 2016, was very happy with answers, but I did not realize I was signing up for a monthly membership of 36.00 charged to my PayPal account. I noticed the automatic payment today, January 6, 2017-- canceled it on PayPal. On JustAnswer, just be careful. They will trick you into joining.

First, I must say that the help I received was absolutely outstanding. I couldn't ask for a better response. My issue is the same as many others indicated. I had no idea about charges. When I first contacted the site (and I have no idea how I got there) I was informed about a $5 charge that would be refunded. Then I was informed that I could get a 30 day free membership, which I signed up for. However, this morning, I find an additional charge on my credit card. I find this very confusing and frustrating. It isn't that the charge is unreasonable but, rather, it wasn't at all clear I would be charged for the service or how much it would be.

I recently used the JustAnswer to solve a furnace problem. That worked fine. A week later my bank account was hit for a $38 charge while I was expecting $5. Seems they are not upfront about their charges. I was charged $5 for asking a question and then $23 for the answer and $10 for a membership, none of which was made clear. Upon calling they agreed to refund the $10, but told me the expert who answered my question would not be paid if they refunded the $23. I would not recommend them as they are not upfront about charges. During my Q&A I was repeatedly given the option to talk with the expert via phone instead of email for an additional $24, but somehow they don't feel they need to be explicit about the other charges.

I contacted the Vet Services and was very grateful and happy for this service! A vet answered my question right away and gave me great advice! It's comforting to know there is a professional out there who is available to me 24/7 to answer my questions!!

The person that help me was great. Nailed the problem in a quick second. Only asked 1 question and wanted an answer. I responded. He did the same and the problem was solved in less than 3 min. Excellent employee. Just don't ask for CA call. Cost 24$ more.

I found this service to be worse than useless. I was inadvertently redirected there while searching for help from google directly. I wasn't able to get my password reset. Because my google ID is an iCloud email address they ended up resetting my iCloud password instead and without telling me they were about to do that. (Which is a nuisance since now I have to remember a new password.) By that point they'd charged $79 dollars to my credit card which I had to call an 800 number and spend about 10 minutes of time to get reversed (and I can't even make sure that's happened for a few days). In short I'd avoid this service because their site doesn't work correctly (you can't upload screen shots, for example, despite there being a button for it.) It generates lots of emails, wants to install software on your computer so they can control it remotely, and doesn't have people patient enough to really understand what your problem is before they attempt to fix it.

The solicitor who gave me the second opinion was very knowledgeable and helpful indeed. She was willing to answer ALL of my questions, as well as review my draft appeal and offer suggestions for improvement. Excellent service.

The computer guy who helped me with Windows 10 issues regarding Movie Maker was great. I was told by others that Windows 10 would not accept the Movie Maker 6 program. He got the program working properly for me so now I am able to complete the presentation I was working on. He was fantastic.

My KitchenAid dishwasher 5 year extended warranty ran out less than 6 months previous to breaking down. The unit suddenly stopped working and there was no response from the push buttons. It was getting full power and there were no blown fuses. I did Google and Youtube searches and couldn't find the results I needed. I was thinking the main circuit board was bad but wasn't sure. I saw JustAnswer on one of the links and gave it a try. Thank you to your technician, he was able to narrow it down to being the push button control panel that was defective. I purchased one today and my appliance is now running! Thank you for saving me the cost of a service call or an additional $200 for a circuit board that wasn't the problem.

I thought I was asking a nurse for free not a service that charged. Now I know I am probably out the 5 but didn't realize I would be charged the 17 more as I was kind of in a panic about the situation. I don't want to be subscribed to this service as I was overdrawn in my account. Can you help?

I tried JustAnswer.com's services but was not satisfied and immediately cancelled the request. JustAnswer.com still went and deducted $5 and $17 later from my account and now are giving contradictory response when a refund is being requested. One executive answers transaction never happened and the other answers that the refund is processed.

I was charged for a free trial. Their billing practices are very deceptive. Plus, if you say you want to get a refund, they tell you it will be taken out of the person's account that answered your question! I thought that guy did a great job. However, just pay the $5/question. Don't pay for the trial or you will be treated unfairly.

Bad customer service. I spent 2 hours plus with two inept techs online. Not only could they not resolve my email problem but they created a new one by deactivating my Microsoft Office. The last tech subsequently put my computer into recovery mode and all communications were severed.

I have been trying the Just Answer (JA) membership since I needed to work on my vehicle and "having a mechanic by my side" (so to speak) could be very helpful. I wasn't sure how JA charged its customers and I had to cancel "a few times" for several reasons, leaving me with just the $34/membership charge. Here are some reasons I had to cancel:

I requested help in June 2016 concerning washing machine repair and was very happy with the response and happy to pay for the service. I put the payment on a credit card, which I don't use very much and foolishly haven't checked closely over the past few months. On checking this month's statement I found that I have been charged a membership fee of $54.59 on 20 Sept 2016. I certainly did not want ongoing membership and never intentionally agreed to it! Presumably I never unchecked a box at some stage during the process.

I logged on to JustAnswer to ask a legal question which I was told would cost me $5. I paid this and then realized it was an American company and I am in Australia. Their website stated that you could cancel immediately and the $5 would be refunded which I did. I have received emails since stating that their experts cannot help me because I am in Australia. However, they have now taken $64 out of my account for membership in spite of an email informing me that my account had been canceled and that my $5 would be refunded.

I had never heard of JustAnswer until I received seven text message alerts on my cell phone between 2 and 3 AM informing me that they had responded to "my" request for an answer. Realizing that someone had likely used my cell phone number on their registration (either by mistake or randomly), I contacted JustAnswer to request that my number be removed so that no future texts would be received.

I requested an answer, never received any conversation nor answer and was suddenly charged AU$82. THEN, they automatically signed me up for an unlimited membership and started billing me even more, so I cancelled my credit card. A review of the "expert" was automatically created on my behalf and assigned 5 stars by JustAnswer.

During surfing internet to get a car problem information, I went into this site by accident. It showed only $5 to get an answer so I accepted only $5 for payment but I didn't accept any extra payment. I got an very simple answer but no more gotten. However, it pulled $43 more from my credit card and my payment information is saved at that site which cannot be deleted. And it says refund is possible thru the refund button but there is no that button at JustAnswer-my account which it mentioned on Q&A. It was a little helpful but not worthy of $43 extra money which pulled out with knowing me which looked scam. I need to get refund. I am upset now!!!

It was so easy. I just googled them and found all answers I needed about my dog on a single page - http://www.justanswer.com/topics-akita/?problems. Would recommend this site to everyone who has real veterinary questions but don't have time or money to visit a vet.

My dog has been having issues that I won't go into right now, but I went to JustAnswer to get some help for him. The recommended price to answer his question was $28 and I thought that was reasonable so I paid it. While I was waiting for the vet to answer, a pop up window appeared in the corner. It was a vet tech asking several questions to clarify my initial post. She ended with a "Great! That will help the vet, but I just need a $15 deposit to secure your place." I knew JustAnswer had a deposit system, but it would be absorbed into the fee or refunded back.

I have received an email from justanswer.com in which they are refunding my $5, and they admit that I received no answer. I appreciate the refund and I must assume at this point that the site is not the scam I feared it was, and I appreciate the honest and swift response and resolution to my concern.

The medical answer I got was a direct copy and paste from Web MD. Followed by "Ask your doctor". The IT expert advised "Contact the manufacturer or return the tablet". You definitely don't need a PhD to come up with answers like these. I emailed JustAnswer that day saying, "The answers would only be helpful to a person with no problem solving skills whatsoever". They still billed me $40 per answer, though their website advertises in multiple places that you only pay the $5 good faith deposit unless you give the answer 3 or more stars. I gave them each one star. Being that I only have a BS in Biology, I would expect a medical doctor to give at least one piece of information that I didn't know. Having my card holder dispute charges as an unauthorized charge.

Got onto JustAnswer for some legal advice, went through my issues and landed on the credit card details page. Filled that in and guess what??? That's as far as it went...Pearl **, Lawyer's Assistant...is the one who takes your details, sends you to the payment section and then it's all over. DO NOT USE THIS SITE!!! Credit card is being cancelled as we speak!!!

I have to say that JustAnswer was great at helping resolve my problem and making me feel like a valued customer.

After visits by 2 plumbers I was at a loss as to why our Potterton Boiler stopped working consistently. I appreciate that sometimes it is hard to diagnose a fault without seeing it for yourself. But that is what these experts are there for right? I described the problem and that we had two plumbers who could not figure out the problem. I was asked to make a contribution before I could get the answer. I am not sure how much I said I would be willing to pay but next thing I know they have deducted £27. I still felt this was worth spending the money so I did not have to pay for more plumbers wasting my time. I got the answer from the 'expert' and called another plumber and paid him £95. I game him the 'experts' solution and he said that was not the problem.

Buyer beware! JustAnswer.com does not advertise their prices upfront and deceptively lures consumers in with a $5.00 initial fee which can, as other reviewers have complained, can be quite expensive. To make it worse, they have a policy stating: "The funds are not transferred to the Expert's account until after the customer has given their answer a positive rating. Customers may request a prompt refund up to 30 days after payment if they have not given a positive rating and are unhappy with the answer."

Cost $5.00 to ask the question about my vehicle and received a rather generic answer for a charge of $21.00. I'm cancelling my membership right now.

I have sent an answer to JustAnswer. After my complaint, I did not expect to hear any more of this matter. However much to my surprise, I received a prompt reply from JustAnswer with an apology and a refund. Once again I state I really cannot find my way around a computer so I have replied to them with thanks and delight that this company responded so promptly to resolve my complaint. I do hope I have sent it to the right section!!! I am writing here so that both JustAnswer and Consumer Affairs will know that I am impressed with the prompt and satisfying result. Thank you.

I was disgusted to be bombarded with choices to join and spend more and more money on my card. At that time I wanted to cancel before I got an answer but was locked in and they went ahead and charged the card the original $5.00 but then due to being locked in, they apparently need no further permission to continue. Being held prisoner and being a senior citizen was horrible. Unless this company makes you give permission on each charge before charged, do not go there and be trapped trying to make you spend more and more money joining them before you even got an answer to your question. Very bad setup. Like a steel trap. They sent an email that they charged me so I am a verified buyer... Reluctantly but hopefully they don't clean out my credit card. Trapping people is horrible.

JustAnswer.com advertise $5 for one question. I made a question about how to clean camera sensor. They sent me a PDF manual book of my camera, which I owned. Charged me $70. After several back and forth calls they decided give me refund of $28. I lost $52. Never again.

I asked a question and received the pop-up window that said in big bold letters there would be a $5 fee for my question. I looked at my bank statement and there was a $29 fee charged before and in addition to the $5 fee. Customer service advised me that my question was answered and the fee was $34, the $5 was just a deposit.

After checking several statements, I found that the following transaction is repeated continuously. But I had only one online transaction in March 2016 of US $28.00 with your site. JUSTANSWER EXPERTHLP 877-604-3160 US. In March, you have charged my credit card for 03 times. In April again on 22nd with the same transaction number. In May again, and finally in 22nd June again!! This is surprising and very disappointing.

I seen this website offering answers for 5$, except the following day I wake up to find not only did they take the 5$, they took an extra 23$. I made it absolutely clear all I was willing to authorize was the 5$ which was ignored and billed another 23$ anyway. Buyer beware.

I was very disappointed. I did not receive any help from your services but I was charged twice. One time for $36.00 and the other time $39.00. I would like the money back that you charged my account. That account is no longer open so please send me a check. When you check the order you will see that nothing was accomplished. The account you have for me is #**. Your assistance in this matter will be greatly appreciated.

Grass trimmer won't start. The tech that helped me was very knowledgeable able my problem. Didn't get back to me as quickly as I was expecting. Seemed lIke I had to wait until his workday was over, before he could attend to my problem. Quick response time was lacking.

On June 18 about 8:30 AM I asked the question: The wrong dog ate a ** pill 97.2 mg - both dogs are about the same weight and age. On June 18 at 9:35 AM I received a reply that my answer is on the way and it has been 24 hours since I asked my question. I paid my initial $5 and then another $14 and never received a reply back and just wasted my money on JustAnswer. Not happy with this JustAnswer website.

Five years ago I used this site. I sent my attorney a copy of a letter which I sent my then current HR person detailing a very negative situation that went through with a client. I wanted her to just comment on the letter. Now, 6/17/2016 I find it being used as advertising and promotion on the site for the attorney who I was using. The letter still has my first name in it! THIS IS UNBELIEVABLE TO ME AS A PROFESSIONAL! Then I had to call and talk to a very unpleasant woman who not only had a problem finding the letter but could not guarantee me that the letter would no longer be used for promotion on their site. This site receives a F minus for unethical and sloppy use of a personal correspondence to one of their very sloppy attorneys.

Asked if a '91 Dodge had a Crankcase position sensor and the answer was yes... Out that this was untrue.

This is the second time I used JustAnswer for my dogs. The first time was to diagnose Pigmentary Keratitis in my husky's eye. The travelling vet (we live in a remote location) didn't know what it was but the vet on JustAnswer correctly diagnosed it after I described what it looked like. She sent me photos to confirm. We ordered a homeopathic remedy based on her advice and the brown spot on her eye is shrinking.

Could never get to the response. Could not open. Please cancel the subscription I will not use. Got rid of cat.

I very much appreciated his patience and expertise.

Don't believe it when you read 'tech support specialists online now'. I asked a question and paid $40 at 3:40pm... It is now 9:07 and I have not heard anything. I will be starting the process to get my money back in 48 hours. Very disappointing.