HomeClick Reviews

I ordered a bathroom vanity. It was delivered and aside from the mold and dank smell from the box, seemed like everything was fine. So I unpacked the behemoth vanity, dragged it into the house (curbside delivery, but FREE!) and then when I placed the top on the vanity, ta-da! It was warped and one side was off by at least an inch and a half. So I reached out to Homeclick and was given the option, $200 or a new top with a month wait. Went with the new top. Anyone want to guess how that worked out?

I ordered this chest of drawers, and it arrived in a very timely fashion. However, when I took it out of the box, there were more defects than I can list here. The most dramatic one can be seen in the photo. I emailed Homeclick and got an almost immediate response. But from there, it went south. I was assured -- at least three times that they had issued a refund. Because I paid through Amazon Payments, they were able to tell immediately whether the refund has been issued. I had not. So I called Amazon, and they told me they would take it from here. This morning, I got an email from Amazon that they had contacted the merchant, and the merchant says the refund has been issued. Again. Amazon can find no record that they have issued a refund. So now I'm waiting for AP to resolve it. Again.

We purchased an item from this company and received news days later of a one month delay for shipment. I called several times before the item was to be shipped out to confirm dates and no one from the company could verify anything nor were they willing to verify w/ the manufacturer if we were on schedule, even up to a few days prior to due date. Then I received a call that I had to be present to accept delivery and if I did not sign for it I removed any and all liability from the company and basically accepted a defective item for $800. The delivery window was 6 hours and no one could narrow it down so I could coordinate my schedule to be there. Customer service and the managerial staff at Homeclick were dismissive, did not seem to have any concern that they never notified me of a signature required or if I couldn't sign I assume all liability, and they had a month to do it.

I ordered this product on 06/05 for an installation on 06/22. The order was due to ship 06/09. I kept checking the shipping the week of 06/09, and it showed as on time and at FedEx. The week before our installation I check back in, and it's STILL showing as a "Label Created" status with FedEx. I call FedEx to see why...and it turns out that the manufacturer had only printed a shipping label at their own facility, and the stool had never made it to FedEx! I call Homeclick to continue my research, and I learn that someone broke the stool while packaging it.

I ordered a shower door that was displayed with hinges and door handles. There was nothing stated that the door would come without hinges or door handles. This shower door requires special hinges and handles. When I contacted HomeClick support, I was told that the hinges and handles were under Options and I should have known to order them. I asked what the two hinges and two handles would cost and I was told that they would cost $204.40 plus shipping. That is almost 25% of what the door cost. I would never have ordered this door if I knew that the total cost was over $1000.

Homeclick emailed me a week after I placed the order, saying that the shipment would be late. I scheduled 3 delivery appointments with UPS, nobody showed up. Over a month later, my table still has not arrived. And just found out today it was lost. Nikki from Homeclick was supposedly the one in charge of my package and account, she never could find the time to call me back or answer the phone call. Every single time I called, I was put on hold for her for 20 minutes, then she would end up hanging up on me. DO NOT ORDER FROM THIS WEBSITE! I sure will not.

Ordered a bathroom vanity on 1/30/2015. Homeclick billed me for it on 2/2/2015 and sent email stating that the vanity would be sent out on or before 2/20/2015. On 2/12/2015 I just happened to look up other sellers just in case there would be an issue and when Homeclick site came up with a discontinued tag on said vanity... so I called on a status update on merchandise that I PAID for 10 days ago, their rep at the 1-800# told me that I would be getting a refund on the vanity and had to wait on that refund before I could purchase somewhere else. Thoroughly disgusted and disappointed. Would have never known if I had not called on status update!

I ordered several items that were well priced. A week after placing the order I received a delay notification on one item. Two weeks after placing the order I received a refund notification for $88. None of the items I purchased matched that amount. I called and found that the two items I really wanted weren't available (not sure where they came up with the refund amount). I cancelled the whole order. Waste of two weeks thinking I had gotten a good deal.

We ordered a Curio Cabinet from Homeclick. It was poorly constructed. The parts did not fit together properly and the tempered glass exploded in our hands without warning. When I called customer service, I was advised I must email my concerns with pictures, which I did. This was done within a week of receiving the product. I since have called four times and sent 5 e-mails to which not one response. On the last phone call, I was advised I would receive either an e-mail or phone call regarding my product by the end of the day. Still no response. This is the first company I have ever written a poor review for. When a company doesn't even respond, there is a serious problem. I strongly recommend not doing business with Homeclick!!!

First off, they said next-day delivery and it took two weeks. Received a damaged table and a server with one door cracked all the way through. I watched the delivery driver drop some of my furniture from the top of his box truck all the way to the pavement, about 12 feet. I called the very next day after I unpacked everything to tell them what happened. Spoke to Frank ** and he said no problem they'll send new stuff, I just had to send him pictures.

I placed an order for a table and chairs on 12/12/14. The status on the website was that the item was expected to ship on 12/16. When I had not received an email with tracking information by 12/20, I sent an email inquiry which went unanswered. I tried to call on Saturday 12/20 only to get the message that there were no business hours on weekends. I called customer service first thing on 12/22 and was told I would receive an email of the status, which also never came.

Coffee Table - Ordered this item on November 12th and was informed by an email that the shipment has been delayed until Dec. 19th. I was ok with it... Today is Dec. 22nd and after numerous calls since Dec. 19th I still don't have an answer... They lied and told me that the item was being prepared for shipment. No emails nor phone calls providing the status. Customer service agents are either ill-trained or simply don't care... Last time I ordered something from this place.

I called Homeclick on 12/10/2014 to order a sideboard to match my dining set. I explained that I needed it in a specific date range and that if it could not happen by then, I'd look elsewhere. The person assured me that two weeks would be plenty of time to get it to me, and that I would be hearing from the shipping company almost immediately to schedule the delivery. When that did not happen, I spent the next nine days talking to five different people at the company, each of whom assured me it would arrive on time, especially after me trying to cancel the order altogether, which they assured me was not possible.

I ordered a couch on October 30, my payment was processed. The original delivery date was supposed to be in mid November. I then get an email stating that the delivery date got pushed back to on or before December 15. Today is December 17, still no couch! Every time I call customer service they have no idea when I'll be receiving my couch, no tracking number....NOTHING! I haven't had a couch in my living room since hurricane sandy, I've been so looking forward to having a living room again....where the ** is my couch I paid for?????????? Every time I call they tell me they'll email me with info or call me back the same day and I get nothing, this is ridiculous!!!!

5 weeks overdue and I called to be advised the item is going through another dealer who gets the item from OVERSEAS. No due day yet. This was my 2nd call. Homeclick seems to dropship the product, so you don't know when you will get it. Or where it comes from.

Ordered a glass table as a Christmas present for my daughter 2 weeks ago. It was delivered fast, but broken. I called and sent pictures as told. Then they assured me I would be getting a series of emails as to when the next one would come and what to do with the old one. I never got one email. I called two more times and spoke with 2 different reps, still got the run around. No refund of 376.94 and unable to purchase another present since my funds are tied up in this. This company is terrible, no respect for customers will hold on to your money. I am going to have to take further steps and fight to get my money back. I did not do anything to deserve this whatsoever. They need to be shut down. It's a bad business for sure. The worst experience I've had in something like this. Yea, Merry Christmas to you too HomeClick.

Ordered a Kohler tub. Got an email saying it would ship late. Finally arrived in very poor conditions, we didn't accept the delivery. Truck driver was rude and couldn't even articulate. Bad experience with Homeclick, requested a full refund.

Learned only AFTER placing the order that the order would be submitted to the manufacturer for fulfillment... and would take 14 days. On day 14, I had to contact them (4 times) only to find out that the manufacturer had back ordered the item. I got the impression that they felt they were absolved from any responsibility (even though they had my money), since they forwarded the order to another entity for fulfillment. After numerous calls, and memos on their website, I finally cancelled the order and ordered it for the same price from another vendor for delivery in 5 days. In their defense, they offered me a gift certificate, but I refused. I do not trust them. NEVER AGAIN.

Ordered sofas from Homeclick 3 weeks ago. Guaranteed delivery by the 24th of November. Surprise, surprise---- no sofas as of the 25th of November! After repeated phone calls, I was told the sofas were discontinued (they aren't). Yet, they did not call to tell me this. Oh, and they processed my credit card on Nov 1 and have not refunded me the money yet. Calling the credit card company now. Do NOT ever, ever, ever, order anything from Homeclick. Check the reviews and reseller reviews--- this store has done this frequently. They take your money and never send the item and don't follow up. Just Say No to Homeclick.

On 11/4/14, I paid for a toilet seat from my pay pal account $53.94. A week later, I called the company, asked about my item. I was then told none in stock. I asked for a refund and was told it would be put back in my pay pal account. That was five days ago and STILL not there!

This was my first experience with Homeclick. I found a mattress topper I was looking for on their website at a lower price and supposedly in stock. I placed the order and was notified it would ship from their facility in 10 days -- excessively long compared to other online companies turnaround time. I sent an email asking for clarification and if I could expedite the shipment. I called customer support and was told that they could not expedite shipment. After waiting all this time, I got an email today saying they would credit my account - NO EXPLANATION ON WHY THEY DID NOT FILL THIS ORDER!! I WOULD NOT DEAL WITH THIS COMPANY AGAIN.

Placed an order for a Schwinn Hinge Folding Bike on 09/21 through Homeclick's online ordering system. Order confirmation indicates that item purchased will be shipped on or before 10/13. Already alarming to me why it takes that long for the order to get shipped. Anyway, I waited patiently for 10/13 to get some updates on shipping, but by day's end, no details on shipping was made available on Homeclick's online order tracking. I immediately sent an inquiry to Homeclick (10/13) to get some updates on shipping. I received a response 10/14 saying that they are still working with manufacturer to get updates on my order. 10/16 and still no words from them so I sent a follow up early morning and another late in the evening that day to get some updates. Homeclick responded only on 10/17 morning saying that they are again working with manufacturer to get updates on my order and will get back to me before the end of day. It is difficult to imagine why they could not get an update on my order that I placed 26 days ago. No words from Homeclick until the end of day.

A week ago I placed an online order for a table and four chairs on Homeclick.com. I paid $472 with the secure site Paywithmybank.com through a link on their site and my checking account statement reflects that payment. Luckily I printed out the order after I did so. I have still not received an email confirming the order. I also have checked on their "order status" search link and I receive no information. When I called them they told me it would show up the next day. One week later and still there I have received no information from them. I will be contacting my state attorney general's office and state consumer protection agency. I have read some bad reviews on here and cannot understand how they can stay in business.

This is lengthy review but trust me it is worth the read. This product and this company don't deserve any stars because I have burnt them all! This advice is for any customer who is considering to purchase an item from this company, HomeClick.com--SPEND THE TIME AND READ THIS REVIEW, IT WILL SAVE SO MANY HEADACHES. The discount is always tempting, however my time and energy spent on getting the product was not worth it. I normally don't write reviews but I feel a duty to alert consumers about this company! Just look the other Yelp reviews and trust them those are true... This company has no integrity is confirmed!

I ordered the Curio Cabinet from HomeClick.com online for 2 weeks and it has not arrived. I spoke to them and it takes 4 weeks to deliver according to the manufacture what they told me. I have been waiting for 4 weeks and still not arrived. I called them and they told me about 6 weeks, and still has not arrived until 8 weeks and the product arrives. When the product arrives, the trucking company delivered not responsible to bring into your house or even Garage. You have to come and pickup when the truck arrives or they just going to leave it outside of the house and leave. The trucking company say "Homeclick.com doesn't pay the fee to deliver inside of your house or garage". What is the lousy services that I ever seen. I never seen a company like and I wouldn't recommend people to order stuffs from Homeclick.com. Each time I have called spoke to the customer services. They say "you can cancel the order at anytime if you like".

Homeclick stated order would ship a month late. After a month they then told me that they could not ship the item! I had to wait a month for this?

I ordered two packets of 3D wall art tiles back in Feb 2014. I was told by Homeclick that the item will be delivered no later than March 2nd. I anticipated the arrival of my tiles, and it was never delivered on the date suggested by Homeclick. I decided to track the packages and it was never sent from the manufacturer. So, I decided to contact Homeclick again. They put me through hell. After expressing my anger with their 0 "ZERO" customer service policy, they told me the item is delayed, however, It is guaranteed to arrive two weeks later. Mind you, I was one month behind in my home improvement project... Who cares right?

I don't think I have ever taken the time to write a bad review about any company before. But this one sure does deserve it. I wish I would have seen all the negative reviews before, because I would have never ordered in the first place.

Order was placed 12/10/2013. Still have not received product and today is 1/13/2014, one month later and no notification from Homeclick about status of order. You are holding up construction and this is costing me time and money, nothing was saved by me ordering from Homecluck but have a major headache with this ordeal. Not a very good way to run a business in my opinion.

I ordered a Christmas gift through this company because it promised delivery by December 24th. I could have gotten a 10% discount elsewhere with delivery 2 days after Christmas with free shipping. I was notified the item shipped on December 17th and would be delivered by 12/24. When the item did not arrive I contacted them and was told "Sorry the company is closed till after New Year's so we cannot check the status". Today they finally sent an e-mail stating a new expected shipping date (of the Christmas gift I ordered) of January 17th. This is ONE MONTH later than promised. So I paid 10% more for a gift promised in time for the holiday that will be at least one month late. People should not use this company if they want good customer service or timely delivery. They did NOT deliver...

Order Number: **. I ordered a Kohler toilet from Home Click in October, which arrived in two boxes. When my husband opened the boxes to install the toilet, the base was broken. We took photos and reported the base damaged on November 1, 2013. The response to my original e-mail with contact information is below. It has been more than a month since I reported the incident. I have contacted them various times by phone and e-mail and have not received any indication that my toilet will be shipped soon. They should not be selling items they do not have the capacity to replace in timely manner. Would great appreciate any assistance you can provide. I attempted to load the photos my husband took, but it stated they were corrupted images??

Purchased a bike in the beginning of September. The email said it would ship by Sept 15th. Received a second email on Sept 16 advising me they no longer carry that bike and they would be sending me a cancellation of order email and my Paypal account would be refunded. After numerous emails and phone calls, I still do not have my money. Paypal is involved in the dispute resolution but we still have gotten nowhere. I spoke with a very rude person named Tasha and she acted like the whole transaction was my fault..... huh? They cancelled the order because the bike was not in stock. All I want is my money back and they just don't seem to get that. The whole experience has been a nightmare. Consumers BEWARE. Stay away from Homeclick.

On 30 June 2013, my wife placed an order for a patio table. Homeclick said it was in stock and would ship within 5 days. Shipping charges were in excess of $40.00 (Had I known that I probably would have cancelled it). We were told 4 times it had shipped. Finally, via email they said it is supposed to have shipped on 26 July 2013. 1 hour later another email states it is shipping on 30 July 2013. I called customer service and spoke to the most unprofessional woman I have ever spoken to in customer service. She was nasty, and clueless about customer service and the company she represented. I will never deal with this vendor again. I highly recommend no one else do business with them. They are worthless. I still don't have the patio table.

HomeClick website is easy enough to use. I purchased a sofa and matching love seat. The sofa broke within 7 days. I decided against a replacement and as of today they said they would refund my money on the sofa. Considering it was a matching love seat, I inquired about returning it. Returns require the original box and packing materials, which are (of course) long gone. They refuse to take the love seat back in any other packing materials. I would not use them again. I'm stuck with a love seat that I cannot return and awaiting a refund on the broken sofa. This is poor, poor, poor customer service. Shame on you, HomeClick.

I ordered 4 bar stools. HomeClick charged my credit card and failed to alert me to the fact that there were insufficient funds in my account to cover the amount of the order. Their customer service representative was nasty. I re-ordered and made sure there were sufficient funds in my account. HomeClick then advised me that the order would not be filled for 2 months, but charged my credit card regardless.

I ordered a grill, but quickly received an email that the billing address was not correct, and I needed to contact Homeclick to rectify the situation. Once reading the delivery date, I saw that it was not going to meet my timeline for shipment to Europe, and wrote immediately to cancel the order. One day later, I received confirmation of the cancellation. I thought everything was fine, until 3 days later, a $360 charge appeared in my bank account. I immediately sent two emails stating that the charge wasn't authorized, since Homeclick said my billing address wasn't correct, and they had cancelled the order days before. I wrote to them twice, but received with no response, and finally called them on the third day, after the bank transaction went through. I was told that I was pre-authorized (although under incorrect information, as stated by Homeclick), and that it was a bank problem and responsibility to get my money back.

I returned a soaker tub but was never refunded the $3,100, even though I made several requests. They refused to respond.

I ordered two mirrors for my bathroom vanity. One mirror arrived broken, and though it was a bit of a hassle, it was replaced. However, when I hung them on the wall, it was apparent that the two mirror's frames were different colors. One was whiter, and one was more yellow. They were clearly made from different dye lots.

JG NY

Like so many others I wish I had read the comments about slow or nonexistent delivery before I ordered a $6,000 Jacuzzi from Homeclick LLC. That employee training Mr. F. (Homeclick Director of Marketing) bragged about must have been to cheerfully stall, mislead and delay instead of instituting procedures that actually get the product to the customer in a timely manner. When I placed the original order the sales person assured me that while the website said 3-5 weeks, things were slow and it would ship in three weeks or less. When that did not happen the second customer service representative said that he checked with Jacuzzi (a lie because they do not deal with Jacuzzi directly) and that the tub had to be made and it would be an additional two weeks. When that did not happen the third sales representative actually checked with the vender who said it would be another 3 weeks plus time in transit.

I purchased 2 garbage disposals and then realized the next day I got the wrong type, continuous feed versus batch feed. I called to change the order and they first said no problem, I would get an email on how to return. I didn't and so I called back and they said I could order the two I wanted and he would assure me in 3 to 4 business days I would receive an email with return instructions. No, they did not and since then, they are obviously closed and I have the products still and, of course, have been billed for 4.

I placed an order on 2/15/09 for an expensive dresser and mirror. I called the company to inquire how I would know when my items will be shipped. They said I would get an email and the driver would call me once in my area to set up a delivery time, and that I should get my order on 3/3/09. I waited 3 weeks beyond the ship date and called again to find out why I didn't get the shipment. They said my furniture is on back order. I then asked to cancel my order. I was told I would get 2 emails from them within 3-4 business days about the cancellation.

On 2/26/2009, I placed an order with Homeclick.com. I ordered a Toto, Drake, 2-piece Round toilet (Sedona Beige in color), and a toilet seat (Round, Sedona Beige). I felt that I received the order promptly on 3/13/2009. I opened the boxes, and discovered that I had been mistakenly shipped the wrong toilet bowl. I received a Toto, Drake, Elongated bowl (Cotton Color). The tank was Sedona beige, and the toilet seat was also Sedona beige, and Round. I tried calling the next business day on 3/16/2009 and waited on hold 2 separate times for 1 hour each. I tried a 3rd time, and got through after an hour on hold. I spoke with a very nice representative named Tatiana. She gave me a reference # and said I would be getting an email with the confirmation number, and it would state that I would be receiving another email 3-4 days later with directions on how to proceed.

I ordered an expensive paper cup dispenser on February 1, 2004 - never received confirmation of order or anything else from Homeclick. However, my account was debited for the full amount on 2/l along with other applicable charges for this item.