HomeClick Reviews

I've since called the bank, and they, as well as me, have never heard of this, and realize this could be rectified by Homeclick through a simple reimbursement. I have filed a fraud complaint through my bank, and will now wait to get my money back. I'm also anticipating a restocking fee, after reading previous complaints, although my credit card was never supposed to be authorized for the transaction.

After providing Homeclick.com with pictures demonstrating the color difference, I was refunded for one mirror only. They told me the first mirror was the correct color and could not be refunded. My only option was to ship it back to them in the original box surrounded by a second protective box, that I must insure and pay for the shipping, and I would also be charged a 15% restocking fee.

I pointed out that the difference in colors was a quality control issue and beyond my control as a consumer. I also stated that it would be unproductive for both parties to have them continuously send mirrors until two matched. They refused to refund or pay for the return shipping of the 2nd mirror.

Speaking of time in transit, other companies ship direct from the manufacturer to the customer. Homeclick adds an additional step of shipping by shipping from the manufacturer to a vender, and then eventually, maybe, to the customer. Other venders (i.e. Faucet Direct) order directly from Jacuzzi and shipping time is 3 to 7 days (not 3 to 7 weeks or more), the product ships directly from the manufacturer to the customer, and they willingly matched Homeclick’s price. Mr. F. was correct when he says they do not actually charge your credit card until the product actually ships. Good news for me because I closed the credit card before I cancelled the order and they could not charge me a restocking fee. As a consequence, I lost a $15K remodeling contract.

I got my 2 emails that day. One email said I couldn't cancel because my order was in shipping queue. The 2nd email stated I could call them for a return order, and that I would not be charged a restocking or shipping fee. When I went to call the company the next time to go ahead and get my return labels, the company was closed. I then went online and checked the order status, and it said my item was shipped out on 3/4/09 through UPS. I called UPS and they stated they had no freight or anything else being delivered to my home.

It is now 4/14/09 and to this day, I have not gotten my order. After finding out the company closed, I have been calling my credit card (Home Click Preferred) to ask them for help in getting the amount removed from my card. I have been told by 4 people that Home Click just sent them an email the same day I called (all 4 times), and that all accounts will be credited in 7-10 business days. I called today and once again the same story that is really stressing me out. The card company says they can contact Home Click but will not give me a number to contact them at. I am beyond stressed and frustrated and cannot afford to hire an attorney to help me out with this problem. I do not feel I should have to pay out $900.00 for something I never got.

By 3/27/2009, I still had not received the 2nd email with instructions, and so I still do not know how I can exchange my product for what I initially ordered. On 3/27/2009, I tried calling the phone # 1-800-643-9990. This phone number has a recording now that says the lines are closed, and to call back on their regular business hours. I tried calling this number at all hours of the day, several days in a row starting on 3/27/09 through 4/1/09 (9 am, noon, and 3 pm), and still received the same message. On 3/27/2009, I decided to email the customer service and, as of today, I still have not heard back from this company. I am wondering if they are out of business, or going bankrupt, or what? I just want to exchange my toilet bowl for the correct model, and I would like to know how I can accomplish this.

When I had not received anything approximately three weeks later I called and was told I would get an E-mail with my order status within 24 hours. That never happened. I called several days later on 2/27 and cancelled my order. I asked for a cancellation number and was told that was to be issued by Credit Department and I would receive it by E-mail - WITHIN 24 HOURS. That never happened. I called and asked for my credit and was stalled and told it would take 3 or four days to appear on my account also told cancellation numbers NOT assigned, everything goes under order number (133598). I know that time frame for credit to be untrue as I can check my account on line and items credited appear on the same day they are credited.

After several phone calls and three or four E-mails to/with Ellen Miller and Brian with the result that I was told by Brian my account would be credited by end of business day 3/3- which didn't happen - and then by Ellen Miller that I would be credited by end of day 3/5 but that it would take 3 or four days to appear - which I know was not true - I still have not gotten any refund and I am going to turn to my Credit Card company for assistance.

Not only do these people debit your account upon the order of an item but they hold your money, do not ship the merchandise and then fail to credit you in a timely fashion. They also never confirm an order or communicate in any fashion unless you call them. All other companies I have dealt with on line debit upon SHIPMENT NOT UPON ORDER.