We truly appreciate the time you spent to share your feedback! We’re so happy to hear how easy the ordering process was and how quickly the shipment arrived. Thanks so much for choosing to shop with Homeclick!Sincerely,
Original review: Oct. 10, 2016
I ordered online from an eBay sponsored store and it was so easy. I loved the variety HomeClick offers and especially the pricing. I ordered the pendant and it came so quickly. I give HomeClick A+++ rating. Thank you.
The HomeClick website was easy to use. Typically, I go to Amazon, but I set up a new account with Homeclick, and doing all that stuff was simple. It has been a smooth process overall. Their price was also far below anybody else and the quality of the item and service was good.
We sincerely apologize for this frustrating experience. Thank you for bringing this to our attention. A member of our customer relations team will be contacting you today help assist with your resolution.Sincerely,
Original review: Oct. 17, 2016
Made an online order for a stool on 10/4. I checked the tracking on 10/10 and noticed the delivery date was still pending. I emailed customer service with my concern and received a boilerplate email response with my tracking number. I replied with an email of explanation then I got an email claiming the stool was delivered on 10/5. I double checked the tracking again and the delivery date was still pending.
Hello Mr. Augustson,
Thank you for the wonderful review! We’re so happy to hear that everything went well wit ht order. Thanks so much for choosing to shop with Homeclick!Sincerely,
Original review: Oct. 15, 2016
Unlike our previous experience with this company; everything went well this time. They had the best price for the item (4) that we ordered. We've used this faucet in our previous home in two bathrooms and found it to be a very excellent item. Well made and excellent quality. I'd recommend this product without hesitation to everyone.
I've been working on my deck and was looking for certain lights for it. HomeClick happened to have what I was looking for and the cost of their product was reasonable. The quality of what I bought was okay but they were the wrong fit. They're bringing in another set and supposed to send the label to return it. They worked with me and the lady there said she's going to expedite it since they've already sent it out and I'm waiting for them. The people at HomeClick were pleasant and easy to work with.
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Resolution response: Oct. 20, 2016
When I bought a faucet set from Home Click, I had a problem with the slightly too-short stems and needed to know whether this was an anomaly, calling for a new set, or whether my plumber needed to make adjustments. I did not hear back within 24 hours as expected — but this was a Sunday, and when Homeclick got back to me they were apologetic about the delay and followed up quickly with the manufacturer.
We sincerely apologize for this experience. Thank you for bringing this to our attention. A member of our customer relations team will be contacting you by end of day today to help assist with your resolution.Sincerely,
Original review: Oct. 11, 2016
The faucet set I ordered came with the brass water intake stems to the faucets marginally too short to attach to the requisite hoses once through the counter top. Instead of being 2 1/16" which my old set was, these stems are 1 7/8". I wrote to ask whether this was an anomaly or a standard length -- so that I would know whether to simply return and re-order or whether I had to remove my counter top and route it to accommodate the difference in length and I have heard nothing back.
Resolved outside ConsumerAffairs
Good Afternoon Mr. Addis,
We sincerely apologize for this frustrating and disappointing experience. Thank you for bringing this to our attention. A member of our customer relations team will be contacting you by end of day today with a resolution.Sincerely,
Original review: Oct. 4, 2016
Merchant would not cancel as requested. Two rugs ordered on 9/29. On 9/30 I canceled via website and 800#. I rec'd no response so did this again 10/2 and after no response called at approx 8:30 AM on 10/3. Lady left me holding for a long time to say the smaller rug would be given credit but the larger one had already shipped even though I had cancelled 3 times. Looking at my FEDEX acct the item was not picked up until 11:33 AM, THREE hrs later on 10/30 even though she said at approx 8:30 it was gone. I do not plan to accept this from dishonest people. Amazon should watch this merchant. I expect full credit and will reverse my AMEX charge if not given. Thank you for assistance.
Poorly described product. First time I contacted, even their representative thought they had shipped an entertainment center that was too small, so she asked me for a picture of the box. When I called again, the representative blamed ME, so I had to pay for return shipment. Even after I received an email confirming they had received the item back, the refund was not issued. So now I am dealing with a dispute via Paypal. NEVER AGAIN!
This website's customer service is awful!! I paid for a $969 bed. They wouldn't process my order until I called in and verified the shipping address (which was different from my billing) b/c I was closing on a home. So, I called and verified my purchase, explained that I'm not in that home yet and won't be for about 3-4 weeks. The rep told me that it won't ship for about 3-4 weeks. She went ahead and processed my order.
I received confirmation on 8/10/16 that it was shipped on 8/9/16. The delivery facility called me the next day 8/11/16 to tell me that it was already in PHX, AZ (I live in chandler) and ready to be delivered to the house... that I'm not in yet and haven't closed on. Needless to say this was an issue for me. The delivery company told me that they could only hold it for 4 days or it would have to either be shipped back or stored there for a daily fee. She urged me to contact the company I purchased it through to get it figured out. I scheduled a delivery date anyway to the house (when I'm technically not supposed to) just to be sure I would receive the bed.
I called and spoke with Jaime **, who told me that she would have to look up in the notes and on their records where I told the first representative that I explained that I wouldn't be in the home. That if she can't find record of it, that I'd have to pay a reconsignment fee for shipping it back, or the daily fee for storing at the facility or a fee for re-routing it to the apartment I'm at now. I told her I wasn't paying any extra fees.
The next day she emailed me and told me she couldn't find any records that I told the representative that I wasn't going to be in my new house so basically I'm out of luck and I have to pay the fees (mentioned above) depending on what I want to do. I replied and told her it was unacceptable and they need to fix it. She sent it to her manager for review.
The weekend passed and I emailed her Monday morning telling her I already made arrangements with the delivery company to deliver it, that I didn't need any further follow-up from her. I then received an email from her an hour later telling me she was going to contact the delivery company to have the bed sent back to the manufacturer and that I'd have to pay a $114 reconsignment fee, then I'd be reimbursed the remaining balance. Apparently, the manager who reviewed this didn't care either about customer service. I immediately called the delivery company and told them I wanted it shipped as scheduled. The lady told me that she couldn't help me b/c she has to do what homeclick.com tells her. I got confirmation from the delivery company in that phone call that Jaime had already contacted them to send it back. I emailed and called Jaime and told her that we WILL have issues if that happens and that she needs to call them back to have them deliver it. No response from her so I called and spoke with another rep (Alexandria) who was actually helpful and she put me on hold and called the delivery company to reverse the transaction.
I did get my bed, as scheduled thank God. I haven't opened it yet so I'm unsure as to its condition. But I had to jump through so many hoops to make this transaction work, on top of the stress of closing on a home. They did not seem to care at all, which is very disappointing. Never again will I order from here and I've told a lot of people already in person of my experience with this place.
Over a week and a half jumping thru hoops with HomeClick only to have to start all over again. First, problem, company could not even locate my order, so I requested cancellation. Was then told "Oh, we DID locate your order and cancellation was not possible because item had shipped". So, accepted that because purchased item (Hunter Watson ceiling fan) at a great price (could not find it cheaper). This all took about three days, with me hounding the CSR, Amelia, for updates which she never sent.
Finally rec'd a FedEx tracking number. Gave it two days. The package WAS being sent back to shipper (the item at this point was midway to destination). The cancellation HAD gone thru. In the meantime I lost out on acquiring the same item at Amazon for the same great low price as item price had gone up while I waiting on item that was not going to show up. Called HomeClick again, they NEVER contacted me. It has been me contacting them to get them to make things right.
Another CSR did admit to some faults on HomeClick's part. She did offer a 10% refund as compensation if I would keep order and she would divert return to shipper and have item sent on to original destination. Accepted this offer, because as mentioned, I had lost out on acquiring a replacement at same price. THIS DID NOT HAPPEN! Item went back to shipper, have not rec'd 10% refund. Called Amelia again. She argued with me that item HAD been rec'd by my designated person. I had called the person the item was to be rec'd by, he most certainly HAD NOT rec'd the fan. She then actually took the time to READ the FedEx shipping notes. "OH, you're right, the item did go back to shipper". NO KIDDING! Amelia blamed FedEx. REALLY??? She suggested I contact FedEx to get them to ship item on. NO WAY! That ceiling fan has now been handled FOUR times thru the shipping process, did not have hopes that it survived damage.
HomeClick messed this up, you need to do the work to fix. So I had two choices. Just not do business with HomeClick, which I would still have to order fan at FULL price from another merchant or place a NEW order at the reduced price. Between a rock and a hard place. Maybe should have just ate the extra cost and go someplace else but I have gone this far so I ordered again. Now, waiting for positive results this time. It may happen. I just want people to know about my incident with this "company". Just a bunch of excuses for their faults. Very poor customer service. Working an angle. Now have a new order number. Awaiting shipping information.
Updated on 08/13/2016: Had buyers regrets. Decided to not give HomeClick the second chance. The old saying about "fool me once..." Called and requested a manager. Spoke with Frank. I can see where the CSR staff gets their stellar skills. He did everything to convince me that HC can get a job done. I insisted cancel the new order with full refund. He said he was doing this "right now" and he would send a verification email when complete. He assured me and told me if I didn't receive an email in an hour, call back and ask for him personally and even if he was another call he would take mine. Hour later, no email. Call for Frank, Frank not available. Big surprise! Left Frank a VM. Received form email 15 min later saying refund was pending. DO NOT DO BUSINESS WITH THIS COMPANY.
We ordered a coffee table on 5/1/2016. When the product arrived, we opened the box to find our new table broke completely in half. I called first thing the following day and spoke with "Jared", who instructed me to send photos of the damage after I received an email that he would be sending out. Then, after they receive the photos, we should receive a response from the company with a determination regarding the exchange and what we should do with the broken table. We received the email shortly after the phone call, and we followed up that evening with the photos.
An entire week passed, no response. I was assured we would hear back from someone promptly after the photos, so I called a second time this am and spoke with a different employee, who spoke with Jared, and then promised that I would be receiving an email by the end of the day. I asked that they send an email to both of us (me and my husband), in which they agreed. Well, it 12:30 am and neither of us received an email. I've had a broken table plus all the cardboard and styrofoam packaging cluttering up my dining room for over 2 weeks now on top of being without a coffee table for nearly a month without even an idea of how much longer I'm going to be waiting.
I have $240 less in my bank account for a table I'm not even sure is worth paying $100 for in perfect condition after seeing it now in person. It just blows my mind how these companies can manage to stay open and can continue doing business selling such high priced, shoddy products with clueless staff and awful customer service. Honestly, if I ran my business like this, it wouldn't have made it past its first year. I'm truly becoming fearful of purchasing anything over the internet at this point.
This company doesn't ship to Hawaii even though we pay the shipping. So, I asked to ship it to my Grandma's house in California, and they said they can't do that without me first sending them a photocopy of my credit card front and back. They said, "we can't do phone authorizations outside the continental US". This is absurd. These people need to most definitely update their shipping process!!!
On 1/26/16 I ordered a lamp online from Homeclick.com. It arrived on 2/1/16. I opened it and found it damaged -- rust streaks all over the metal surface. I called Homeclick.com and spoke to Amelia. She asked me to send her an email with photos attached. I did that immediately. Two days later I called but could not reach Amelia. Two days later I called and could not reach her again. I spoke to Nikki who told me the manufacturer does not want the lamp back. They will send another one. After reading the reviews on this site, I contacted my MasterCard company and started a dispute. I also got in touch with PayPal to let them know about the problem. I will let you know the final result.
I ordered a table on 9/10/15. My delivery date was supposed to have been before 9/14/15 or on 9/14/15. On 9/14/15 I called to see the status on the table. Just so you know they charged my credit card $705.00. I spoke to a guy by the name of Nikki. Nikki explained that the table was on back order. On 9/15/15 I received an email from a person by the name of Nikki offering me a $50 dollar gift certificate because of the delay of the delivery. Nikki explained the table was on back order. The new delivery date now is 10/01/15. I called back on 9/30/15 to find out the status on the delivery. The women I spoke to couldn't tell me. She said she will email me. Later on that date I received an email with an update on my delivery which change to 10/30/15.
I called customer service back on 9/30/15 and cancelled my order. I was told I would receive a cancellation email. It's now 10/1/15 and I have not received a cancellation email. I called back customer service and in spoke to a women by the name Ellen. Ellen checked the status of the cancellation and why I haven't received an email and there was no notice on her system that I had cancelled the order. It's now 10/2/15. I still have not received a cancellation email. I received an email stating an update on my order delivery date for 10/09/15. I called back the customer service cancellation dept. I explained that I don't want an order. I also explained I had cancelled my order 2 days ago. I'm no longer interested to do business with them. The women I spoke to said I should have had a cancellation email by now. It's now 4:30pm EST time and I have not received a cancellation or a refund.
I ordered two bathroom lights, they canceled one stating the manufacturer discontinued. But the entire promotional discount of 24 dollars was revoked. The other light is now in China and was ordered on the 8/1/2015 and it is 8/16/2014 and it is still in China per the tracking number. It said in stock when I ordered. The light that was canceled was 198 and they returned 174 to my credit card. I will be calling the BBB tomorrow.
I ordered a bathroom vanity. It was delivered and aside from the mold and dank smell from the box, seemed like everything was fine. So I unpacked the behemoth vanity, dragged it into the house (curbside delivery, but FREE!) and then when I placed the top on the vanity, ta-da! It was warped and one side was off by at least an inch and a half. So I reached out to Homeclick and was given the option, $200 or a new top with a month wait. Went with the new top. Anyone want to guess how that worked out?
I received a second warped top, though not as bad as the first. Bit by this time, my wife had noticed the pre-drilled handles were crooked by a quarter inch. At this point, I was done, so I requested a full refund and for them to pick up their vanity. No deal. They would refund my money once I re-packed this huge vanity and shipped (prepaid shipping label, so there was that) the vanity back to them. I was happy they would pay for it, but surprised that they would expect me to have the materials or even know how to pack such a thing. They wouldn't budge until I threatened to report them to the Attorney General of MD, Consumer Protection division.
So they told me to donate the piece in their name and I got a full refund. Awesome, back to zero after two months. What a waste. Sending junk once, bad. Sending junk twice? Also, they deliver a huge vanity that looks like a third grader put it together and it's supposed to be my problem? And it felt like they were mad at me in the end, like somehow I put me out? Really? At least you guys were paid for the time you had to deal with me. I received no compensation and my bathroom remodel took a two month delay. So I'm confused why they insisted the donation be in their name. I doubt they'll take a deduction since I never sent a hard copy of my receipt (just a picture). But they made sure I got no benefit. Don't care, but after everything, I thought it was interesting. But like I said, at least they let me get back to zero.
I ordered this chest of drawers, and it arrived in a very timely fashion. However, when I took it out of the box, there were more defects than I can list here. The most dramatic one can be seen in the photo. I emailed Homeclick and got an almost immediate response. But from there, it went south. I was assured -- at least three times that they had issued a refund. Because I paid through Amazon Payments, they were able to tell immediately whether the refund has been issued. I had not. So I called Amazon, and they told me they would take it from here. This morning, I got an email from Amazon that they had contacted the merchant, and the merchant says the refund has been issued. Again. Amazon can find no record that they have issued a refund. So now I'm waiting for AP to resolve it. Again.
In another call to the merchant, they told me that the manufacturer was going to pick up the chest of drawers, then I'd get my refund. So I called Carolina Furniture Works, and they told me this was outrageous. They NEVER pick up damaged merchandise, it is the responsibility of the merchant. So I called the merchant -- again. At this point, they told me I could keep the damaged chest or give it away. Bottom line, it's MY responsibility to get rid of this piece of junk. Further complicating matters, I've had two back surgeries this year, and there is no way I can move it, even to get it out of the middle of my living room. And I cannot begin the process of finding someone to haul it away until I know I have a refund. The local charity probably won't take it, because they require items to be in good condition. Needless to say, this chest of drawers isn't. Needless to say, I'm very frustrated and even more angry.
We purchased an item from this company and received news days later of a one month delay for shipment. I called several times before the item was to be shipped out to confirm dates and no one from the company could verify anything nor were they willing to verify w/ the manufacturer if we were on schedule, even up to a few days prior to due date. Then I received a call that I had to be present to accept delivery and if I did not sign for it I removed any and all liability from the company and basically accepted a defective item for $800. The delivery window was 6 hours and no one could narrow it down so I could coordinate my schedule to be there. Customer service and the managerial staff at Homeclick were dismissive, did not seem to have any concern that they never notified me of a signature required or if I couldn't sign I assume all liability, and they had a month to do it.
I would never order from them again. I have ordered from dozens of companies before because of my hectic work schedule. Unless an obvious appliance to sign for never had to sign or signature was released and never have I been treated so dismissively by any company in all the orders I placed. I will never order from them again. Buyer beware. They are not customer minded.
I ordered this product on 06/05 for an installation on 06/22. The order was due to ship 06/09. I kept checking the shipping the week of 06/09, and it showed as on time and at FedEx. The week before our installation I check back in, and it's STILL showing as a "Label Created" status with FedEx. I call FedEx to see why...and it turns out that the manufacturer had only printed a shipping label at their own facility, and the stool had never made it to FedEx! I call Homeclick to continue my research, and I learn that someone broke the stool while packaging it.
Of course, it was their last one in stock. They wouldn't have any new ones in until a week AFTER our installation date! Had I not been tracking this and calling, NO ONE would have communicated or advised of this. In addition, the girls running the customer service line were the utmost of cavalier, flippant, and unprofessional. We ended up just canceling our order, and we found a different option for our client luckily. Moral of the story: abysmal customer service and will never be shopping through Homeclick again.
I ordered a shower door that was displayed with hinges and door handles. There was nothing stated that the door would come without hinges or door handles. This shower door requires special hinges and handles. When I contacted HomeClick support, I was told that the hinges and handles were under Options and I should have known to order them. I asked what the two hinges and two handles would cost and I was told that they would cost $204.40 plus shipping. That is almost 25% of what the door cost. I would never have ordered this door if I knew that the total cost was over $1000.
I believe that Homeclick is basically advertising a low price knowing that one will have to come back and buy the overpriced 'option'. Homeclick support said that it is not their fault because the manufacturer ships all their goods that way. I contacted two other retailers that sell the manufacturer's product and they stated that the manufacturer ships complete units. Homeclick stated that I could return the product, but the shipping costs are prohibitive. I feel that Homeclick is running a modified bait (low price) and switch (having to buy extras) to be able to use the product.
Homeclick emailed me a week after I placed the order, saying that the shipment would be late. I scheduled 3 delivery appointments with UPS, nobody showed up. Over a month later, my table still has not arrived. And just found out today it was lost. Nikki from Homeclick was supposedly the one in charge of my package and account, she never could find the time to call me back or answer the phone call. Every single time I called, I was put on hold for her for 20 minutes, then she would end up hanging up on me. DO NOT ORDER FROM THIS WEBSITE! I sure will not.
Ordered a bathroom vanity on 1/30/2015. Homeclick billed me for it on 2/2/2015 and sent email stating that the vanity would be sent out on or before 2/20/2015. On 2/12/2015 I just happened to look up other sellers just in case there would be an issue and when Homeclick site came up with a discontinued tag on said vanity... so I called on a status update on merchandise that I PAID for 10 days ago, their rep at the 1-800# told me that I would be getting a refund on the vanity and had to wait on that refund before I could purchase somewhere else. Thoroughly disgusted and disappointed. Would have never known if I had not called on status update!
I ordered several items that were well priced. A week after placing the order I received a delay notification on one item. Two weeks after placing the order I received a refund notification for $88. None of the items I purchased matched that amount. I called and found that the two items I really wanted weren't available (not sure where they came up with the refund amount). I cancelled the whole order. Waste of two weeks thinking I had gotten a good deal.
We ordered a Curio Cabinet from Homeclick. It was poorly constructed. The parts did not fit together properly and the tempered glass exploded in our hands without warning. When I called customer service, I was advised I must email my concerns with pictures, which I did. This was done within a week of receiving the product. I since have called four times and sent 5 e-mails to which not one response. On the last phone call, I was advised I would receive either an e-mail or phone call regarding my product by the end of the day. Still no response. This is the first company I have ever written a poor review for. When a company doesn't even respond, there is a serious problem. I strongly recommend not doing business with Homeclick!!!
First off, they said next-day delivery and it took two weeks. Received a damaged table and a server with one door cracked all the way through. I watched the delivery driver drop some of my furniture from the top of his box truck all the way to the pavement, about 12 feet. I called the very next day after I unpacked everything to tell them what happened. Spoke to Frank ** and he said no problem they'll send new stuff, I just had to send him pictures.
Well here I am a month later, after several phone calls and dealing with several other people and nothing to show for it. They said they would call me back several times and I am yet to receive a single call from them. They left off with, "We can send you a furniture doctor free of charge." I couldn't help but laugh at them. Next call is to my credit card company. This is what you get when you deal with a middleman from dirty Jersey. My advice, pay a little more somewhere else. This is the first time I have ever wrote a review online, that's how bad it was.
I placed an order for a table and chairs on 12/12/14. The status on the website was that the item was expected to ship on 12/16. When I had not received an email with tracking information by 12/20, I sent an email inquiry which went unanswered. I tried to call on Saturday 12/20 only to get the message that there were no business hours on weekends. I called customer service first thing on 12/22 and was told I would receive an email of the status, which also never came.
I called again early 12/23 for an update only to be advised that the item would not be shipped out until next week! I had ordered this to accommodate additional people expected for Christmas dinner and expected that when the website said it would be available, that 2 weeks should be enough time. If I was made aware that the manufacturer did not have the item in stock, I would have looked elsewhere immediately. Instead, the day I anticipated spending cooking and wrapping gifts needs to be interrupted in the hopes that I can find a replacement that I can have by tomorrow.
This is one of the worst customer experiences I have had with shopping online and don't expect to shop with this company again. I wish I had looked at reviews for the company before I placed my order. It would have absolutely sent me in another direction. I wanted to add comments on their website but they only have testimonials...misleading at the very least. I have my fingers crossed that I will not have to wait weeks for a refund.
Coffee Table - Ordered this item on November 12th and was informed by an email that the shipment has been delayed until Dec. 19th. I was ok with it... Today is Dec. 22nd and after numerous calls since Dec. 19th I still don't have an answer... They lied and told me that the item was being prepared for shipment. No emails nor phone calls providing the status. Customer service agents are either ill-trained or simply don't care... Last time I ordered something from this place.
I called Homeclick on 12/10/2014 to order a sideboard to match my dining set. I explained that I needed it in a specific date range and that if it could not happen by then, I'd look elsewhere. The person assured me that two weeks would be plenty of time to get it to me, and that I would be hearing from the shipping company almost immediately to schedule the delivery. When that did not happen, I spent the next nine days talking to five different people at the company, each of whom assured me it would arrive on time, especially after me trying to cancel the order altogether, which they assured me was not possible.
Well imagine my surprise when I finally got a call from the delivery company this afternoon informing me that my piece would arrive in TWO WEEKS. AND that it was due to get to Los Angeles today where it would sit in a warehouse for the next 13 days till they put it on a truck and brought it to my home in Las Vegas. So much for that marvelous customer care they advertise...
I ordered a couch on October 30, my payment was processed. The original delivery date was supposed to be in mid November. I then get an email stating that the delivery date got pushed back to on or before December 15. Today is December 17, still no couch! Every time I call customer service they have no idea when I'll be receiving my couch, no tracking number....NOTHING! I haven't had a couch in my living room since hurricane sandy, I've been so looking forward to having a living room again....where the ** is my couch I paid for?????????? Every time I call they tell me they'll email me with info or call me back the same day and I get nothing, this is ridiculous!!!!
5 weeks overdue and I called to be advised the item is going through another dealer who gets the item from OVERSEAS. No due day yet. This was my 2nd call. Homeclick seems to dropship the product, so you don't know when you will get it. Or where it comes from.
HomeClick Company Profile
- Company Name:
- Formerly Named:
- 777 New Durham Road, Suite D
- Postal Code:
- United States
- (855) 227-6173