Heartland America Reviews

I have previously made 3 purchases with no problem, this time I had to change my credit card information. Somehow the data got scrambled. It changed the type of card, the exp date and the CVC number but reverted to a card which was lost and replaced with a new number which had now also expired. I changed the number to the correct number in "my account" on their website. Then they started to call and write to tell me my card was declined. They were using the old info.

Make sure you check return policy before you buy anything. I ordered item and it's not as per described and want to return but you have to pay shipping and restocking fee makes more cost of my ordered item.

I have no review of a product, it hasn't arrived yet. Heartland has sent me emails saying the product is back ordered, for 3 1/2 months. Yet last week I received my catalog. Guess what, product is in there for sale still. Today I get another email saying it will be 4 months after order date that I may have it shipped. Customer service on emails are placating. Live operator didn't like my attitude and put me back on hold. Never shop with them again!

We ordered a 3-XL puffed men's coat as a gift a week ago. The product was delivered today and a delivery time of a week is excellent. Since it was a gift, I tried it on to make sure of the sizing and it fitted like a LARGE coat sizing. I happen to wear an X-Large and tried two on in local stores today with both of their brands fitting me perfectly. The Heartland America coat was tight on me (a man) with a loose fitting shirt - thus a Large sizing fit. It also fitted my daughter correctly and she wears a woman's large size.

On March 13, 2018 I purchased a pair of fisher men's sandals size 10. Shoes were received in a timely manner, but when I opened the box tried on the shoes they were too big, I prepared the box for return and did costing $10.33. To be replaced by a size 9 (Be sure to read the fine print on returns). I waited and waited finally a box came from Heartland. When I opened the box the shoes were a different style called "Black Leather Strap Sandal" size 12. Now no one from Heartland will respond so I am stuck with a pair of shoes wrong size, wrong style. I'm out the shoe cost $42.98 plus the cost of return shipping $10.33. They do not answer their phone, respond to e-mail.

In January I purchased a pair of shoes from Heartland America. They came as size 9 but even though I wear an 8.5 they were so small I couldn't get my foot into the shoes. After numerous calls and misdirection I finally got a return label from Heartland. Some of the customer service people were good but most were discourteous. I wasted all told 2 hours on hold. Finally after 2 months I received a partial refund. I was charged a restocking fee. I was told I should only buy shoes where I could try them on, but Heartland is mail order. The message from a supervisor in customer service was don't buy shoes from Heartland. If you do not care about wasting your time, being charged fees for Heartland's mistakes and having to endure bad behaviour Heartland's the company to deal with. My suggestion is avoid Heartland like the plague.

Ordered 5 items on 2/22/18, paid for them, They shipped 2 items by BLUE LABEL on 2/26/18 that have never arrived. Remaining 3 items are backordered by 1 month. Called them on 3/7/18 to find out where my 2 items were that was shipped blue label. Spoke with Linda who said the shipper is bad and do not update their tracking of packages? So I can wait for it to show up, she was obviously not concerned or interested in offering anything else to me just by the tone of her voice. I told her to cancel the 3 backordered items & she asked if I wanted to cancel the VC membership pricing I paid $19.99 for, but they would charge me $6.99 to do that? This company should be put out of business by the State's Attorney General for being such a ripoff! Save yourself the frustration and order from a qualified company!

We ordered leather car seat covers. They were on back order so it took a while to get them but the company was very good about keeping us posted and updated. The covers were good and we liked them. But the modem/ router I bought had no serial number because it was refurbished. It came with instructions how to get the serial number "if we needed it". Well of course we needed it. And the instructions involved using an ethernet cord and going on a computer online which wasn't possible for us and even if it was I doubted whether that was even going to work. So I returned the router at a postage of $10. Plus they want another service fee. You already had to pay a service fee when you buy something, I complained and the "manager" said he'd give me a full refund.

I have purchased many items and am generally satisfied. However, I purchased an "unlocked" smartphone for $56.00. I tried to buy a sims card for it on two occasions but neither would fit into the slot. The directions showed two different size slots. My phone had one tiny slot. Heartland said go to the manufacturer.

Order 2 items on 12/5/2017. Got one item on 12/14/2017 and still haven't got the second one. Called them 3 times with the 1st response the product is being shipped from supplier, 2nd time the product should be here any days, the 3rd time is the product is being processed. I guess all they're doing is keep telling fake information. Their website is no different cause the order tracking shows all 2 product being prepared for shipment even the one I received on the 14 of December. Tried to cancel and the only answer is I cannot cancel due to they can't stop the shipment process. I figure that maybe the product to arrive in the next 20 years. I know I won't order anything again and plan to refuse it whenever it get here.

Made a purchase on 12/11/2017 and as of today I have received NOTHING!!! After many unanswered emails to the company, I called them and they keep telling me it was shipped but for some reason they cannot give the tracking #, WOW, that so much BS. They say they will call me and they never did, they have promised to give me the tracking # and I never ever received such and SO it was never ever shipped. Probably the MOST AWFUL e-commerce store in the world!!!

I ordered 2 pairs of shoes. One pair arrived and is ok but the second pair was back-ordered. My credit card was charged for both pairs of shoes. I requested a refund on the unavailable shoes and they gave me a partial credit and shorted me $6.67. I e-mailed them twice and spent about 40 minutes on the phone, mostly on hold, trying to get my additional money. They insisted that they had never charged for the back ordered shoes and they did not owe me any refund. I tried to explain that they already charged me and they already gave me a partial refund. I just wanted the full amount of the refund. The woman assisting me was very unkind in tone of voice - telling me if I had a problem to take up the issue with PAYPAL. Was it worth all the frustration for a mere $6.67? Probably not. Will I EVER buy from them again? Absolutely not.

I have ordered from Heartland quite a few times and was well satisfied with the items I had ordered. I knew that the items were not top of the line or a discount company wouldn't be selling it. That being said I will tell you that if they call you and tell you welcome to their discount club tell them right then that you do not want to be a member because if you just say thanks for calling they will hit your credit or debit card for $39.98 without you telling them it's ok.

I had ordered for an ab system on July 17th 2017 through the mail. 1st time I had called on August 11th 2017 and was told that the product was on back order and that it would be in on the 23rd. 2nd time I called in I was told again that it was on back order and that it would be in on the 30th of August. 3rd time I called in on the 13th of September I was told that it was still on back order and that It would be in on the 15th of September. I then told them that I wanted my money back and I had told them I wanted to know how long it would take to get the check and I was told 2 weeks.

Heartland America may have some interesting products and good deals, but I would think twice about purchasing any electronic products from them. I've purchased six electronic products from them. They either flat did not work out of the box, had other serious defects, or failed shortly after their usage. The last straw prompting this review was the purchase of two TV digital to analog converters - one did not work out of the box. Heartland demanded that I contact the manufacturer since the item was within the warranty, period rather than issue an RMA for its return. Payment for this item was of course rejected, which was upheld by my credit card company. The other device failed shortly after usage began, but unfortunately after it had been paid for.

My parents bought a 5X magnifying lamp from these folks on the 8th of August. They brought it over two days ago, and I put it together as I gave double vision (bad... goes both horizontal and vertical after 3-4 seconds causing migraines and vomiting) I've lost over 34 pounds since the wreck. That is why they purchased it. I was on hold 28 minutes for Robert (refused to identify himself or ID number for call backs (a bad sign)) and finally told me I would have to pay return shipping, plus $2.95 return fee, and to see his reaction I told him I had my laptop and had come to find "the top 95 complaints against them..." there was a lengthy pause then, "Hmpf. Well I've never heard anything like THAT!"

I sent a check of 43.99 back in May of 2017 for a heavy duty tarp, kept getting back ordered. Finally I just canceled my order and requested a refund. After 3 weeks I called and was told the check was mailed on July 3rd, was told then they would trace and stop pay on said check and reissue another. I don't' think the check was ever mailed. Then I sent an email, Emma ** then told me the check was mailed on July 14th. Now I know that the mail is not that slow. I have no product or no refund. What is the recourse for me? What about the Attorney General of that state. Maybe he needs to know what a rip off company he has in his state. But with all the complaints he probably knows.

I ordered a karaoke machine from them for my grandchildren. When it came and I opened it I found that it was not something a child would use. It didn't have speakers & you would need to hook it up to a TV to use it! I called and asked to return it. They said they would send mail labels which I am still waiting for that. The item was dropped shipped from another company and came with direction that were written in English by someone who didn't know English! This item was misrepresented in the catalog and I would have never ordered it if I had known the minor points that were left out of the description!

1. The back side of the invoice that comes with the product is the return form and label if needed. I really want to keep my invoice, so I have to burn a copy.

After reading the experiences of returning products on here, I'm not even going to try. It's a wash and I'm stuck with it. I bought this unit for an emergency jump, and within 2 weeks of its arrival, I needed it. Fully charged it did nothing on the jump. And the spotlight head fell off, pulling out the wires. I checked on the HSN site, and most reviews said the same thing.

They said I became a valued member and some other kind of member after I bought a lamp from them last year. They said they phoned me, which they did not, and I agreed. Then I find out they took $90 out of my account causing me not to be able to pay my bills on time. Don't trust them. They're running a scam operation to get to your checking account and take what they want from you.

I ordered HD mirror camera online from Heartland America on 3/25/2017. Checked my order status on 4/1/2017, it sitting somewhere in Chaska MN. Sent number of emails to Heartland America, no reply so called today 4/12/2017. Per supervisor Rebecca they will send me a claim letter to be filled out for reship product or full refund, another 7 day for paperwork, then once they get the paperwork that takes another 3 weeks to get the product shipped. This is the worst company I have ever dealt with. When customers buy the product online they expect products they ordered not around like this. I hope something can done about this. Thank You.

Order on March 10th from new catalog. Back-order to March 24th, days later e-mail to March 31st. March 31st no delivery. April 1st April 2. Arrival anyone's guess, service at Heartland America stinks. No more of my business small as it is neither should you.

Product No. 02-70337 10x12 Heavy Duty Tarp. This is the cheapest tarp I have ever seen, advertised as HEAVY DUTY CONSTRUCTION. To get my money returned I would have to pay postage when returning, postage, tracking and insurance $10, Product cost was $20. Not use throwing good money after bad so I will just keep this flimsy HEAVY DUTY Tarp to see how long it lasts. The tarp is made by MAXAM. Poor quality product.

I ordered this item that was supposedly in stock on 12/11/2016. I then receive an email on 12/22 that is NOT in stock and been back ordered. I cancelled the order immediately and still awaiting my refund after numerous emails... My first and last order with this outfit.

I found this site via another shopping link while researching dash cams for my SUV. Their selection was limited but I did find the model I was looking for and it was being offered at a very good price in early December. I placed my order online Dec 11th and figured delivery would take place before the 24th. I paid an extra $3.99 for expedited shipping as well.

I ordered a WiFi Tower Antenna for $33.32 (Promo Code WW22INET) with free shipping on Nov. 14, 2016. The description said it could be used enhance your existing WiFi in your home. When I opened the box to follow the instructions they recommended you disconnect your existing WiFi. Additionally a CD Rom was needed to do the installation and was missing. When I called to complain and was quoted a restocking charge I was assured that due to my situation no stocking fee would be imposed.

I got "slammed" by Heartland after ordering for the first time. Phone call welcomed me as a customer and told me about a Value club that I am now a member of without any mention of a fee. A month later I see a $59.99 extra charge on my credit card. I call up and tell them I am not interested in a membership. No push back, just a "we will refund your fee". 4 days later a credit appeared on my credit card. Excellent customer service. 3 stars instead of 5 due to the auto enrollment in the club without full disclosure that there is a fee.

I ordered shoes on November 13. They sent me an email saying they were back ordered. Two weeks later I asked them where the shoes were? They said back ordered to a later date. I asked for a refund no response. I have gone to PayPal to dispute this and force a return. HORRIBLE company! Scammers.

Needed to change something on my order & trying to call customer service is an absolute joke... They never answer the phone & when they do they immediately hang the phone up. The only time that you will actually speak to a person is when you (of course) are placing an order... Down right BS!!! This will be the very last order they will ever get from me. Very poor customer service!!!

I received a catalog that says on the front & back "Just for you take 10.00 off your order from this catalog. Use code 16682 when ordering. Offer expires 12-31-16." When making my order of a pair of moccasins for 29.99 she said the order had to be a minimum of 30.00, to get the 10.00 off. It does not say that. However on the 10.00 off sticker there is an *. At the bottom of the page in fine print it says check the order form for details. After talking to a supervisor she said she could add insurance to the order for 2.49 that way I would meet the 30.00 Min. I said, "No thanks, you can keep the moccasins," & she hung up. This kind of advertising should be illegal. No way to do business.

I received the item less than 3 weeks ago. I called because there was no discernible On/Off switch. It took several days on the phone to get through to Heartland. They suggested turning the Volume knob which of course had already been tried to no success. Then they said the product was out of warranty despite the fact I had received it less than a month ago. No concern or responsibility on their part; I was simply out of luck. Watch out for consumer fraud with this firm!

No way to cancel an order. Purchased online, but there was no way to cancel online. Called customer service, and waited 50 MINUTES for them to tell me to call PayPal to cancel; they couldn't cancel it in their system. That's B.S. HUGE RIPOFF! Advertised the item as $239 on sale for $99 w/ free shipping, but order came to $125 when they added their extra fees (tax was not included in the $125). After I placed the order, I googled the item to see what other sellers were charging for it. Found Heartland America was selling the exact same item every day on eBay for about $70 w/ $15 shipping.

This company just can't get it right. I placed an order on 5/2/16. I got a confirming email saying item was on back order and would be shipping on 5/6. I then got another email saying that it was now a pair of men's shoes that would be shipped and order backdated to 5/13. I sent an email saying I needed to cancel the order since it was wrong. They sent an email stating that the order had shipped - AFTER JUST TELLING ME IT WAS BACK ORDERED! I then get two emails addressed to George ** about this order - I am not George **. I call customer service this morning, 5/12 and the first thing customer service said was that my order HAD NOT shipped, as stated above, and could be cancelled, however that customer service has nothing to do with online ordering and no control over the emails that are sent out.

Tornado Cordless Leaf Blower - The first time I used the item it broke. It was after their expiration for return. The battery is so heavy that the door can't hold it. It fell out and broke. Heartland needs to test their items before buying it. Their only emphasis is to get it cheap. No regard of its quality.

On 05/05/16 I ordered a pair of laser binocs. At the time of check out I hit the 'get it now' button, paid almost 10.00 for shipping so I could get it now. It was shipped on the 5th, FedEx shows delivery 5/10. I'm already disappointed & haven't gotten the product yet. Don't hit the 'get it now' button. You're wasting your money.

Ordered commercial vacuum... almost 2 months to receive. They e-mailed me weekly to say that it was on backorder again. Loved the vacuum after I finally received. Ordered 2 more. They were packaged VERY poorly and were damaged. Called and the customer service rep emailed return labels and said they would hold 2 back because they only had 7 left. Just received an email stating they had been cancelled from my order because they were no longer in stock. Called and talked to a supervisor, who was very rude. I told them if they didn't care about their customers any more than that, then I wouldn't be ordering again. He said "That's fine!" Through the whole conversation I was very nice too. Thought I would like this company but no longer do...

Purchase Shark vacuum. After 3 months stop working. Connected Customer Care to return item. They told me I had 30 days to return. When you purchase items from this co. there is no warranty with product. They are a scam co. I will never purchase again. They suck.

Refuse to return faulty product, very rude. Told me Richard Winters is the CEO of the company, which is a lie. These guys are foreigners probably not even in United States running a scam & cheating innocent Americans. BBB has 236 complaints against them & they have several bad reviews. I have contacted authorities & have started investigations with several agencies. They will not go too far with this company. If you mom & pop owner are reading this remember law will catch up to you & your scams soon.

I requested a shipping label for a product that is defective. First I was told that it would take 3 hours to receive it by E-mail, then they told me it would take 3 business days. Well either way I still did not receive the label I need to return the defective item. Their customer service people are rude.

I called your office 2 weeks ago regarding defective merchandise, the young lady was cordial and very helpful but I still have not received the label she promised me. I was told I would not have to pay for the return postage since the merchandise was defective. I have called everyday for a week and they change the rules on me. The recording says till 5 pm central and there's another recording comes on that says the office is closed. Then it says open Saturdays till 2 pm and when I call it is closed. Please advise, I need my money back. Thank you.

I ordered & received an electronic bible for $19.99, after $10.00 mail-in rebate. When I received it in the mail it was accompanied by a $10.00 certificate which I had assumed was the rebate. I had a lot of things going on in my life at that time so I put the certificate on hold. A few months later I re-discovered the certificate & found that this was to be used on my next order, not a rebate! I called them & they then gave me a different tel. # to call (their rebate dept) to start the rebate process, which included their sending me a form which would explain my next move, & gave me a rebate #.

This is embarrassing even to send this message. I ordered two products that were, and still, duds. Do not expect you're commercial-lying addicts. Also a Midland walkie-talkie. Wow. You advertise it can reach over 38 miles when in reality, it just about reaches two blocks. Quite a CONTRAST FOR 38 miles wouldn't you agree??? I believe you're selling junk to your faithful customers. Why? If the product don't do what it is advertised to do, why send it out with a complete false push? 38 miles, wow. It can just about reach two blocks. I got this for my granddaughter and she was so angry, she almost threw it in the garbage. Then you make us pay shipping back unless we are in your Elite BS. Sorry but I'm leaving your company and going to Radio Shack. You're ridiculous.

They double charged me. Lied and said they didn't. My cardholder had to go in and give me my money back. I just started ordering from these people, am having trouble and have not even gotten my order yet. By the time it gets here it will be 17 to 20 days. I won't be ordering anything else from them.

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Not only a broken product, but when I started to get catalogs from other companies, my suspicions about Heartland grew! The first time I called, I asked to speak to a supervisor! I told her in certain terms that I did not want them to sell my name to other companies, and to delete me from their catalog send-outs! She promised not to anymore, which I cannot believe because newer catalog companies have sent in their catalogs as well! Also Heartland America did not stop sending me catalogs!

I got a call from Heartland at 7:14 a.m. asking if I wanted to receive a 10% discount for future purchases. I immediately told her (**) that I would not be ordering from Heartland in the future for several reasons. Quality of merchandise, overpriced and orders taking over a month to deliver. When I logged into my bank account several hours later, there was a debit of $19.99. I called my bank, I called customer service at Heartland to inform them of fraud. There was no order placed, there was no mention of any charge for answering my phone. How dare they use private information from their records to charge my bank for nothing. Thank goodness my bank told me exactly what to do to file fraud charges. The $19.99 was credited back within a few hours.

Trying to get to the right place by calling the 1-888-212-0506 is impossible. I want to cancel my membership in the Value Club but I have been unable to do this. My membership expires May 31, 2015 and I have called and tried to email them. I am tempted to report this to the State Attorney General's Office because I think the Heartland America company rips customers off by charging their credit card (the one that has been used by the customer to order products). I want out of the Value Club. I hardly order anything out of the catalog. No one answers their phone.

I purchased 12-100x70mm zoom binoculars, Hailey's Optics, Heartland America catalog, page 4, item No. Z5-59889. The zoom lever is marked from 12 to 100. The use of x in 100x in the product description infers that the magnification zooms to 100 power. By measuring the exit pupil of the binoculars, it was apparent that the magnification did not reach 100x in zoom. Without zoom it was about 12x as advertised, but in maximum zoom it was about 36x. The product description is certainly misleading. This report is intended to reach Hailey's Optics, but there is no contact info so I could reach them.

I ordered a pair of motorcycle chaps that were pieced together with two different types of leather. It was very poor craftsmanship. I tried to send them back and found out it would cost me more than half the cost of chaps to do so. Not happy.

Ordered Blank Firing Revolver, I do have a lot of deer around my property. And Box of 9 mm blanks rounds, yesterday eventually got the revolver, so rounds doesn't feet, 2 mil longer than have to be. Try all different ways, even our local Army Navy store workers try to help, no luck. Call directly to Heartlandamerica 1800 number, and supervisor told me, "Sorry we can't help, and we do not accept returns, try to call manufacture." Revolver made in Turkey, and to complicated everything for just $120. Lesson learn. DO NOT BUY FROM HEARTLANDAMERICA.COM.

Heartland America stole $79.00 out of my account under the pretext of giving me back $10. They even took the money from a very old account so I would not notice it, I happened to catch it luckily. Customer service put the money back but were very smug and defensive. They went to the dark side recently with scams about returning money to people when in fact they were stealing money from them with all the credit cards they have on file on everyone. BEWARE AND SHOP ELSEWHERE.

I have been placed on hold four times for more than 30 minutes, when your recording state a shorter waiting time within the past several weeks. Customer services leaves a lot to be desired and you have provided better service in the past. As a customer for several years I think you can do better.

I purchased the dish heater and after about 2 months it stopped working and no longer would heat up. I called and they told me there was nothing they could do. For Christmas I purchased some moccasins for my grandmother, they were the wrong size so I sent them back for a different size. I called once they told me they were backed up on orders and it would be another week before we would have the moccasins back. I waited two more weeks and never received them so I called them again and they proceeded to tell me they had refunded my card of $19.99 when I paid $29.99 for them (plus paid 8.00 to ship them back). They gave me no notice of refunding my card or letting me know they did not have the size I needed! I will NEVER be spending my money here again!!!

On my last order placed, I was told that if I joined Elite membership, I would get free returns & exchanges. I have been a customer for many years and had all the memberships at one time. I was always and still am a Value America member. After the rep who took my last order advised me it would be beneficial for me to join Elite Club, I said OK. When an order arrived that I wanted to return, I called customer service for a return mailing label. The "supervisor" was extremely rude and hung up on me, because I told her I was told when I joined Elite membership, it was free returns & exchanges. I was NOT told it was only for apparel items.

Order a special on 4 pillows for $40.99 with a $10 rebate. When you lay on a pillow it becomes as flat as the sheet. The online rebate page says the $10 will post to the CC in 3 days. I have not received the credit after $10 days. The customer service lines say, "Your wait time is 26 seconds." 15 minutes later you are referred to the website for assistance.

Bought a Ted Williams and a Joe DiMaggio autographed baseball some time ago and found out today they were fakes. Call talked to several reps with no results and got cut off. Buyer beware. You can see from the receipt we're talking a lot of money.

I order some items from the catalog for a total of $249.95. When I got the bill from my credit card company, they have charged $368.90. When I went to request a refund, they gave so many excuses and charges that did not make any sense. I complained to the BBB. The General Attorney contacted me about the charges. After so many letters, and letters, they told me that I have to take them to court. I was just looking for the refund of the additional charges. I returned some of the items because they came broken. They charge the re-stocking fees anyway. So on, and so on...

Placed an order with Heartland America on 12/17- 3 out of the 4 items I ordered came and the 4th one has been being tracked with no movement since 12/18. I contacted Company and asked about shipment. They told me that it would take 3 weeks to track the package. I told them that was unacceptable and that I would not accept that. I wanted refund issued or new Generator shipped out. The guy was very rude and even swore at me. I was appalled by his lack of service- stating he had been in the business for 20 years... WOW...

I called today, December 18th, to verify and find out where my order was. I ordered it on November 25, 2014 and it went through my bank on the 5th of December. Now I find out that Heartland is holding my check until 20th of December. (No way on any paper does it state that they will hold my check.) Then it will be another two weeks until I get my order and that will be January 3rd. I talked to two people at Heartland and either give them my debit card or credit card but they could not verify if I could receive anything before Christmas. (Why should I pay for it twice?) Then they told me to go get it Fax to them from the bank. It's next to impossible to get any answer from them. They don't care about its customers. They got your money and laugh all the way to the bank. Their name should be Heartless America not Heartland! This will be my last time dealing with them. If I get my order it will be a delayed Christmas gift. Thank you scrooge for NOTHING!!!!!!!

I ordered a back brace advertised as "one size fits all." Not true. It was too small and I had to return it. I also ordered a side arm gun holster but it was far too small for my small hand gun. And, I had to pay a restocking fee and the postage back to Heartland. I also called in to Customer Service and was on the line waiting for 20 minutes before giving up. Also, they automatically renewed a membership for me to their Home Value Club without notice to me. However, in VERY SMALL unnoticeable print there is a statement on a welcome letter that states “We will annually notify you of your membership renewal date.” They never notified me. They just automatically renewed me.

I purchased a product called "Deluxe Boot Stretchers". The merchandise arrived in good time but the issue was when I tried to use them. I unpacked the tool, read the directions and proceeded to stretch my boots. When I put the units into the boots and just started to "slowly screw the metal lever", the knuckle in the lever broke. No pressure at all. The directions said to "screw the metal lever until the required sideways pressure is obtained". I had not put any pressure on it prior to the "plastic" knuckle broke. So I tried the other boot with same results. I was stunned, in all my 57 years I have never seen a product that was so poorly made. The design was OK, but to use a small plastic knuckle was unbelievable. This product was never meant to be used. It was inexpensive, I'll give it that, but also cheap. Product # 54192. DO NOT WASTE YOUR MONEY. The tool cost me $18 but Heartland wants $10 for me to return the item. I'm sure most people are like me and won't bother. I wonder how many other $18's are scammed.

Not once not twice but three times has this company either provided the worst customer service or straight out lied, rude and full of crap! Every time I've dealt with them it's been a nightmare and it's been the kind of experience where you want to start throwing stuff. I placed an order, they shipped half of it, told me the other half wasn't coming till January but charge me for the whole order and won't refund the money. Even when I try to go view my orders it won't show up through my account - my orders...I have to search it through 10 different ways before I'll finally find it.

We order an infrared heater with remote control on Oct 23, 2013. After the winter we put it away. Got it out two days ago and remote will not work. Got new batteries, still does not work. Now the catalog says a one year warranty. First I called the company... hahaha, number no longer works so then I went to Heartland twice. The first girl from Heartland said well they are on a different time zone... uh so? You would think there would be a recording on the phone but there isn't because it's NOT their number. SO I called Heartland back much later. Now the gal says she is a super because I wanted to talk to one (by the way they said wait time 10 min...it was 33 min).

I received the catalog from Heartland of America and proceeded to order some items. When I dialed their number, a recorder informed me that the wait time was about 1 minute and 20 seconds. However, after 3 minutes, I got cut off. I dialed it again and the clerk was very rude, I had to repeat every single number over and over. He did not give me an order number and the total of my order. I got cut off again and I felt that I just did not have the energy to call, one more time. This morning I call to complain, because I feel that the service should match their advertisement. I had to wait 20 minutes, after the recording announced 10. I decided to cancel my order. They do not deserve my money - They need more training or supervision. There are plenty of places that know how to treat the consumer.

I was drawn into a Heartland America add for a RCA Sound System which works just fine. Issue was that the ad said free shipping until I got into specific information on the System which then identified an additional shipping charge of $10 because of weight which I was told. My dissatisfaction is considered false advertising to pull you into the product description that then says that this item has an additional charge. The ad I received online at the top of the message said "Free Shipping on All Orders"... I think that means all orders on the site Right?

My experiences with Heartland in the past were satisfactory; however, my last order included the $7.99 (subject) which allegedly was the answer to 'expensive' 'harsh' detergents blah blah blah. I failed to notice the tiny box "for CA buyers" which EVERYONE needs to read whether you live in CA or not! When the box holding the (Chinese) ball arrived, it had a "message" on the side that stated it was only there because that state wanted to pass along some sort of cancer possibility warning. WTH, I decided to try it to see if it really cleans. Well, I think if you added some expensive, harsh detergents to the water - it might! Otherwise, this product (at best) is useless...

Years ago ordered a chainsaw from ad. Never shipped. After months of back order news they said they weren't getting any more. I requested the same savings either % or $ from an equal or more expensive saw and told "NO". Since then have tried to stop their catalogs from cluttering my mailbox. They will not honor ad if the deal is too good. Now I just want them to leave me alone!

I ordered a Seiko watch for my husband on Sept. 11, 2014 and received it on Sept. 17, 2014. We are very pleased with the quality of the watch and the service from the company. Recommend purchasing from Heartland as we have purchased before and thus far have been very satisfied.

I called to place an order, the operator and he said the price, and I said "I have a credit for a return that I sent back over a month ago with your label." He said "we never received it," so I started my order, but I didn't have my $10 coupon, so I told him I would call back. Ten minutes later I called back and was told by another operator they were out of stock and I didn't have an order. I received an email say my order would be shipped. I called back and was told, I had no order. A few days later I received another email stating my order was shipped. I called back, to be told they couldn't accept my coupon because it had been shipped. I explained the situation and she hung up. I never received the items.

I called to find out if it was too late to return a faulty camera. The customer service person said I could return it. After returning it, I got a notice that the period for returns had expired, and that there was going to cost $12.00 to have my camera shipped back to me. The person could have told me that my time had expired. I could have sent it to the manufacturer. I did not pay to get it out of hock. They sent me notice that it was going to unclaimed merchandise.

I signed up for membership online to receive a catalog and receive a discounted price. Once I placed an order they DID not give me my discount so I sent an email about this and this is what they replied back to me: "Thank you for your email. You are not a member, so you pay the non-member prices in blue. That price is $19.99." The customer service is awful and they shouldn't be in business....

When ordering, be careful as the price in bold print is often the "member price!!!" Don't get it confused as the "non-member price difference can be anywhere from $5 up!!"

Ordered a back support. The catalog said one size fits most. Received the item - it was too small. The first time I called, a recording asked for customer #. Gave customer # off order form twice. Was told wrong # and they hung up. Tried again and was hung up on. Third call, I pressed the place order and got a real person, transferred me to a person. He listened and placed me on hold (4th call ahead of me). Then someone answered again. I told my problem (placed on hold 6 calls ahead of me). Finally someone came on. Again told my problem. She said to place the return label on and ship it back at my cost. Never again! Story continues.

After checking my bank statement, I noticed a charge for over $111.00 from Heartland America. I have never heard of this company before in my life! I did not order anything from them and don't know how this charge was made to my account. When I called customer service, the young woman was nice enough to transfer me to a supervisor but I was on hold for more than 30 minutes, just to be told that I needed to call my bank. This is outrageous! I will be shutting down my account!

I placed an order for 2 sets of 2 solar gutter lights at $19.95 per set of 2. AFTER my order was submitted the price per set of 2 showed $24.99 per set of 2. Is this legal?

When opened, found item broken and unusable. Cost to ship it back for exchange would be far more that the original cost. So I'm stuck here with a broken, unusable product and a charge against my credit card.

Well I ordered a product called Chair Gym Exerciser and I was pleased it came in a nice sealed package (new). After opening it we were pleased with what looked like a great product only to find there were no pedals with it (not Heartland’s fault). So after calling Heartland they e-mailed me a free shipping label and I sent it back. And I must say everyone that I talked to there were very nice and pleasant to talk to. Now the best part - I only waited 10 days after shipping it back to them I got my refund on my credit card. So I for one have had a very good experience with Heartland. I was mad at first with them but I finally realized what happened to me wasn't their fault.

I have dialed 1-800-229-2901 MANY times and at various hours, both day and night. ALWAYS put on hold! Always waited in excess of 20 minutes while on hold! No operator EVER picked up my call! In reviewing the HeartlandAmerica.com website, I could find NO 'contact us' icon or prompt. I only seek a FULL refund due to the time, effort, and upset caused by NOT being allowed to cancel before being charged again for an unused membership I was solicited into purchasing and thought the better of soon thereafter.

I bought some items they said they were $62.97 then billed me $74.42. When I called, they said they would fix it. They put me on hold, then hung up. I called back and sat for 25 min before they answered then said they could not help. So I contacted my credit card, they are working on it. I will not buy from them again. Don't buy from them save yourself the headache.

First bought online with "free shipping", then charged $90.00. Sold a "refurbished paint sprayer". When I opened the box I was shocked. This thing looked like it had been used for months. Rust on inlet, paint stains all over it. It looks like I got it from a garage sale. When I called Heartland America thirty minutes ago, I was put on hold and now someone just said they would transfer me to a supervisor and put me back on hold. I have pictures ... Still on hold... Okay, they are refunding some shipping money (after one hour). So if you work hard, they may be fair in the end.

I received letter from the president of the company about if I did not call them and cancel my membership then they would charge me a membership fee of $43.98. So, I called them the next day immediately. I talked with customer service representative on the phone in membership department and I cancelled the membership clearly stating. 2 weeks later, I checked my checking account and guess what I saw? Freaking $43.98. This is a lousy company and I will never buy anything from them anymore. It is illegal to charge people for nothing. I am so upset and so furious. You must check your bank account just to make sure companies like this don't steal your hard worked money. I wish I could sue them for this. Now I am on the phone for customer service for 35 minutes try to resolve this problem. They ruined my only day off from work. Idiots.

I bought a product from Heartland America and the price was reasonable. But then they tacked on a $2.99 "processing fee" plus postage and "handling" .This is **!!! I am willing to pay postage, but processing should be part of their cost of doing business.

I ordered a food dehydrator from Heartland America. # R52900. I used it One time to dehydrate some okra. The next time I tried to use it, it would not come on. It quit working after the first time. Also it is made out of very flimsy plastic. I am very dissatisfied with the product. I did only give $21.38 for it but that Okra sure did cost a lot to dehydrate. I am very unhappy with the product. They will give me my money back , when I send it back . If that does happen. No telling how much money I am going to pay to send it back. May not be worth the time and hassle of sending it back. I Do not recommend this company at all.

I ordered a hot dog grill. When I received it, I noticed it was too small to cook most hot dogs you buy. I tried calling Heartland America and could not get anyone. I then wrote them and was told to send it back at my expense, the cost $17.50. It cost $29.99. I wrote them again and they said "return cost is your problem". If you buy something from a store or mail order, it should not cost the consumer to return it.

Re Atomic Projection Clock Item No. WW22-59146: On said clock, Heartland America boasts an Overall Customer Rating of FIVE STARS. On May 24, 2013, I gave the clock a single-star review as it didn't work out of the box. Today is June 11th, 18 days later, and the negative review is not posted. Heartland America claims they will review submissions within 7 days. PayPal worked in my behalf and I was able to get a refund. My attempts to contact Heartland America by phone repeatedly ended with dropped lines after long holds. Never again.

The price of the item #T6-50557 was $114.99. The shipping charge was greater than the cost of the item. We order online and through catalogs constantly so we know that you are overcharging for the shipping cost.

I just checked my credit card statement and found a charge from Heartland America for $43.98. In checking it out, I found it was for a membership I never approved. I tried calling and no response. I was just put on hold. I bought something from them once and now they have my card number. So I guess business must be bad enough that they charge for a membership if they have your card number. So beware! I will keep trying to contact them, but I guess I should call my credit card company also.

I get credit card charges from Heartland America with no explanation. The most recent was for $43.98. When I tried to find what it was for, I could not raise them by phone. This is the second time that my card was charged for no reason. If you joined their club, then good luck canceling. This company is not responsive to anything but taking more orders. They sell cheap junk and often scratched, blemished and obsolete merchandise. I will never buy from them again.

Don't buy anything from Heartland that might break or need repair. I mistakenly bought a generator from them that was made in China. When it broke and I asked them for help in buying repair parts from the manufacturer to fix it, they washed their hands. You are on your own when you buy from them.

It has been 3 months since I placed my order. Correspondence is quick unless you want a refund! Really, they contact you the same day, unless you mention refund! These people have had my money for 3 months. You tell me, do I deserve a refund?

Long story short, after buying countless things, late, wrong, etc., and then broken, I had to pay to return. But beyond everything, they charged my credit card without me knowing to renew a membership I told them to cancel months earlier. Obviously, it didn't happen. On top of, then a supervisor named Tiffany hung up on me twice. The only reason I called back was to talk to another supervisor and they gave me her again. She was cold-hearted and said, "Have a nice day." They obviously need to get different supervisors. I will never buy anything ever again from Heartland America. So like Tiffany said, "Have a nice day, Heartland."

I bought an item from this company back in June 2012. They sent the item defective. They issued a return label when I called and explained that the item is defective. The problem is, I am still waiting for my refund. Four months later, when I called them up to ask what is taking so long, they claimed that it was sent out but I never received it. So now they told me that they have backlog on refund returns. Then, I just recently called them back and now they are telling me that I have to wait till the end of the month so they could get their billing invoices straightened out. This is the first time I have heard any company tell me I have to wait up to the end of the month till they get their act together.

I ordered what I thought was a Dell computer on 6/28/12. I was told it would take about 3 weeks to get it. When it finally arrived on 7/18/12, it was an HP that had lots of blemishes which I didn't know from reading the ad in the magazine. It said that. The print was so small you need a magnifying glass to read. It looked like it was 10 years old, heavy and big. I called Heartland and they referred me to the vendor. I called them and they gave an RMA but now I have to pay the freight cost to send it back. I didn't buy anything from the vendor and shouldn't have to go through the vendor. I paid Heartland, not the vendor! I will be taking this complaint to the Better Business Bureau and the State Attorney General's Office. I think this company is very deceitful and has some underlying fraudulent processes just to get money. I advised everyone not to buy anything from Heartland.

I ordered r1-22213 z1pspin DVD duplicator for $149.99 on 2-11-2012. It is not here yet. Where is my order?

I ordered a cordless drill and cordless mike set. When I received the order, the drill price changed from $49.99 to $59.99. I called and canceled the whole order. I sent the drill back. I asked for a full refund and never received but $13.99 back. Since Dec 2011, they had charged me for a mike set that was not in stock. I had sent a money order of $76.99. I called them 4 or more times and they continue to lie and sent nothing. So I told them you will hear from the NY state attorney general's office.

My first experience with Heartland America was good. I had purchased a video recorder back in December of 2011 and had no problems with it. Since the first purchase my email inbox has been bombarded with advertising from them. Recently I saw a watch in an ad I was interested in, and had only viewed the watch.

I recently bought a Prodigy Acoustical Guitar (I've owned 2 prior to this). It would not stay in tune and then the string base totally gave way. Needless to say, I am very disappointed. Where do I go from here?

I recently purchased MZ-20504 lower cabinet with the upper cabinet. I (account #**) was called by your organization to renew my preferred status & shipping which I did. I told the operator at the time that I had a problem with the above cabinet. I was transferred to another department where I told the operator the above cabinet had a defective lock on it. I had stored a number of my items in it and couldn't unlock the unit so we had to drill out the lock. I was told to purchase a new lock and send you the bill. Since I had already replaced it I asked for a credit on my account and was refused. I, therefore am cancelling my previous renewal and will advise my credit card company to that effect. Please credit my account.

I purchased a pair of solar powered lights (item no. MB-63420). I paid cash by credit card. One of the light is defected. Before this company will send me another light to replace the defected one, I have to return the defected one first. I don't have any problem of sending the defected one back. My complaint is why do they have to receive the defected one before it is replaced? How do we know that the company will not send the same one back to me? I feel I should receive a new solar light. First, I trusted them when I placed the order, with a credit card. Now it seems it is a matter of trusting me to send the defected one back. Stand behind your product, as you have advertised. Replace the solar light immediately. Thank you.

I ordered a DVD duplicator from a web ad. It was never delivered. When I received my Amex charge, I called Heartland and they said they would ship it out immediately. They stalled and stalled until more than 60 days had passed and now American Express refuses to open a dispute because it is "too late" and Heartland stalled me knowing the deadline would pass. They refused to allow access to their President's office, will not take calls and demand that I write them. Letters are ignored. Do not buy from this company unless you want to be "taken"!

I found that Heartland of America entered me into their Elite Shipping program without my permission or knowledge, and was charging my credit card for the past three years; a yearly fee of approximately $40+ dollars. Heartland would not issue a credit. The credit card company (Citibank) did nothing. So finally, I contacted the California Consumer Fraud Bureau. They sent a letter to Heartland and I was issued full credit.

I placed an order on Nov. 5th and was told it would be here for the 12th. As of the 13th, it has not arrived. This was a birthday gift and I needed it for the 13th. When I called the company to tell them, I was told it took 5 business days after it was shipped. I was not told this when I placed the order. Otherwise, I would not have ordered.

I ordered some products from this company about a year ago and didn't think anything else about. Well, they charged my card $43.98 on March 31, 2010 so I got the number and called. The male was very rude and would not give out his name or let me speak with anyone else. I advised him I did not sign up for a membership nor did I get a renewal form. The customer service rep didn't care and said I won’t be getting my money back. I didn't even know that they had kept my card on file. Is there anything I can do besides filling a complaint with my bank?

I have paid Customer Number: 7425894. Order quite some time ago and as many as 6 different service reps have said on back order then I sent this email on 3/12/2010: Thank you. I still think that the pricing you have charged me on this item is still screwed up. When I first ordered this from the catalog I had at that time and on the cover it stated 10% discount and $10.00 off any product inside catalog along with free shipping. I gave the order taker the catalog #, item # and was told the original price was $29.95 then with my 10 % discount as a member of Heartland - $2.95 = 27.00 then with my $10.00 off any order as stated on cover = $17.00 then using 1 of my 2 membership coupons of $10.00, ($10.00 each), from my membership - $10.00 = $7.00 plus (+) the $2.99 processing fees = $9.99. Is this not correct? Please advise. Thank you.

Searching the internet for a good price on a new Panasonic electric razor, I settled on HeartlandAmerica. I should have researched them first. I ordered one for $99.99 (they added $2.99 as a handling fee) and when I received the product, I realized that it was not new. I complained and they pointed out that the ad stated this. I went back to the ad and finally, in the end of some verbiage, they did state this in passing. Well if a product is not new, don't you think that they should state this in a more prominent place so consumers can be informed at a glance? Why should people have to carefully read a long paragraph just to find out that a product is not new? Well they said that they will take it back, but I'll have to pay the return mail. I suppose that it's a cheap $10 lesson to be on guard against scam artists like these.

My 82-year old father purchased a jacket from Heartland. After becoming very ill from the toxic fumes (chemicals) that were in this jacket (which was never worn), he asked if I would help him return it. I took the jacket to my home and kept it in my closed office because the smell was very strong. The next morning, I returned to my office to re-package the jacket. The smell of the chemicals from the jacket being in my office all night was so strong, I became nauseous trying to get it back in the bag and seal it. I went directly to the post office and was in line for some time. I had to stand away from the package as the smell was affecting my breathing. My hands even smelled like the chemicals from the jacket. When I returned home, I had to wash my hands to remove the strong odor. When I returned to my office, I had to open all the windows and air it out for some time so I could work.

My husband, Don, purchased a set of 7 harmonicas from Heartland America Catalog, customer number 3558595 Order number 16236883 for a Christmas present for me. They came boldly marked "Made in China". I contacted the company to see if the harmonicas had any lead in them. I certainly do not want to inhale any lead in my lungs. The contact person told me they were not suppled with the information from the manufacturerer. I asked again for them to contact their manufacturer for me. They said they didn't have the information. This is crazy. Do I have to take this? Don't I have a right to have the manufacturer contacted about a product's content? This is crazy. I do want the harmonicas, but I need to know if there is lead in them. We are captives of China now.

i bought a lap top computer from heartland america they advertised in their book a price on it was $549.99 it was 2 have windows xp when i got it only had windows 2000 called dell th supplier an they sent me th xp disk when i got it found out that u couldnt put the xp windows in it because where the disk goes is bad i have a 90 day waranty on it with a 14 day return itwill cost $50 2 send back moe than it cost 2 have fixed the service person here where i live tells me there might b more wrong with it i ordered it on aug 3 0f this year when i called customer service bk told them that i was goin have 2 pay 2 get the windows put in they replyed that they were sorry i paid 4 this with my visa card after taking my card info i ask them if the computer was a new one they said it was a used 1 they said it came frm dell where they get them from in burnsville mn this book they sell their stuff out of doesnt say anything about the stuff being used the have got every one thinking it is new an its not i have the sale book that i can send 2 u thank u

On checking my Visa account online I found Heartland had charged my card $147.91. I called Heartland, was finally connected with Karen who said I was charged an additional $39.95 for"Internet Value Club". I did not knowlingly accept this charge and believe it was somehow hidden in the online ordering process. (Perhaps a "CHECK THIS BOX IF YOU DO NOT WANT"), or something similar. This has happened before and was addressed in a timely and fair manner.

I had returned the product UPS after being unsatisfied. Originally they said there would be a credit to my account and after waiting a few months for a credit to be made to my creit card I called back and their response was they were not giving me a credit because this product was not guaranteed. They also said I did not return the item in the correct amount of time which is 30 days. I stated I have proof of it being sent within the 30 days by UPS and it cost me an extra 4.90 to send it back. I also stated that it is clearly printed in black and white that they have a SATISFACTION GUARANTEE POLICY in their brochure and there is no reason for it not being upheld.