HDAccessory.com Reviews

I placed an order on February 22 and received shipment confirmation February 24. I still do not have my items! I have emailed the company twice and got no reply either time. I have called the customer service number many times and have always received a busy signal. How do I get my $80.65 back or get my items?! There is no way to contact this company!

I ordered various cables and cases from this company and the ones that I have problems with are for the latest IPad or IPhone 5S. These cables do not work, nor do the cases hold the IPad. This was experienced over two recent orders. I emailed them the first time on two separate occasions, two weeks apart with no comment on receiving the email or response.

When I placed the order, I received an email invoice, but no shipping or tracking info after. I tried emailing, no response. I left a voice mail, and continued to call eight or nine times before someone answered the phone. Only then did I get a tracking number. The phone cases I ordered arrived a little over a week later. The quality is cheap, but for the price I'm not complaining.

Company sent wrong product. Company won't answer emails or phone calls. No answering service to leave messages. This is a scam, low end trash company who is NOT out to serve the customer. I will NOT ever buy from them again.

I ordered a case for my iPhone 5 and I received a case for a Galaxy. It took 3 emails and 2 weeks later before they responded then they wanted me to pay for the shipping to return the item and it would be at their discretion if they held out a 20% restocking fee and if I would get a refund. The shipping was going to be more than what the item cost. How is it that I have to pay for their mistake. I have my receipt and tracking information that shows that I ordered the correct item but that HD Accessory sent the wrong item. I will never use this company again and I would advise that no one else use them either.

I receive about 2 to 3 e-mail ads a day. I have unsubscribed from the e-mail list. I still receive them. I contacted them via their e-mail address, still received them. I put them on my block e-mail list...still receive them. I contacted TWC to make sure I added them to my block list correctly, they checked, yet I still receive them. Today, I contacted them by their phone number for customer service... No one picked up, not even an answering machine. Then I called it a little later and now it is busy. I think this is true harassment!!!! Somebody help!! I ordered from them for a mere $10.95 item. Now I read the bad reviews on them. How can people stay in business like this company?!!! Any suggestions on help or how to warn people off ordering from this company???

I ordered accessories before Christmas and paid extra for fast delivery and until now I did not receive my orders yet. I called so many times and even email them to no avail. Left a voicemail twice but did not receive any call back from them. They keep sending promotional emails but never get back to my personal inquiry regarding my orders. Not even a tracking number to trace my package.

I purchased a case plus accessories for my iPhone 5S. They sent the wrong case. They want me to send the product back, but wouldn't send a postage paid mailer. The shipping and handling was already outrageous and they also charge for returns. I submitted a claim to my credit card company to dispute the charge. These people do not know what they are doing. There is NO customer service. I would avoid all dealings with them. Their phone is constantly busy, and I only get nasty e-mail responses from them telling me what they sent was what I ordered. Even though they are in the wrong. The prices were too good to be true. BEWARE of this company.

I placed an order for a polymer Hybrid Case and screen protector for the iPhone 5c in black smoke on 9/20/2013 and never received it. Fortunately I took a picture of the verification and used Amex. I am watching my bill so that Amex can remove the charge and call the company.

I have ordered many products from this company and some have been defective or subpar, which I expected for the product being so cheap. I ordered $70.00 worth of product and they give me the wrong cases. I call and email and never get a response. The phone is always busy during business hours. All I wanted from the company was to send me a prepaid shipping label so I could return the incorrect products and have them send me the correct stuff. Their invoice in the package and my order confirmation shows what I really ordered and the products don't match. I gave them the chance to correct it because everyone makes mistakes, but when you don't return emails and have your phone on busy during business hours, that is unacceptable! I want to file a complaint. Do I do this with the Attorney General in CA since that's where their business is? Also I'm reporting them to the BBB.

I ordered 4 items from HD Accessory online for my 2 iPhones on 9/19/2013. The first red flag was that normally when I have ordered anything online, a confirmation/invoice number is accompanied by my order---there was not one. I waited the next day to receive acknowledgement of my purchase and there wasn't one. I called my bank to stop payment on item but this couldn't be done because it had not been deducted from my account yet. So I checked my bank account every day and still no deduction.

I ordered a Smart Cover for my iPad that did not function properly. I called to initiate the return. I was told if it truly did not work, they would refund my shipping. I waited weeks and called. I was told they would get back to me. No reply for another 2 weeks. I called again. They said the owner was not in and that they would get back to me this week. I later received an email stating that there was no issue with the product so they could only refund the cost of the product. I wouldn't be so annoyed if the shipping costs weren't half the price of the actual case. Terrible customer service. I would not order from them again.

I have purchased a few iPhone screen protectors from HDaccessory before - all worked well. I go through a lot of phones between my kids, family and I, so I purchased a couple more. I made sure to purchase the best they had. OMG, those were absolutely crap. They would not stick correctly no matter what I tried. I sent them an email to give them a chance and be fair about it. Their reply was nothing but an insult. They sent me a YouTube attachment pertaining to "How to install the product." I wrote back stating that they really cannot be serious! This was not my first phone purchase and I have applied tons of screen protectors in the past with no problems at all.

I ordered 3 items for my new Samsung Galaxy S3 on 9/28/2013 and received a USPS tracking number, which was total garbage. It quickly became obvious that no package was ever really taken to a US post office, as it never showed up at any sort facility. I tried emails at first and then phone calls to the company to verify that it had shipped, but never got a response from any email and never got past a busy signal during their working hours. This is not unlike many other customer complaints that I saw when I did a search online for reviews. Of course, HD Accessory charged my credit card immediately. On 10/9/2013, I went to my local bank which issued my VISA card and filed a dispute of the charges.

I ordered a few things from their website. I thought they had unbelievably good prices for iPod accessories. First, the order took about a month to get here. At first, I was pleased with the merchandise, until I tried to use the speakers that came with the 5 Item Multimedia Accessory Bundle for the iPod touch 4th generation. Following the directions, I put the batteries in the speakers, put the plug into my iPod, and turned it on, and nothing happened. I took my iPod out of the speakers, tried to turn it on, and now, it does not work anymore. I only had this iPod for a month, and it worked just fine before I tried to use these speakers.

I ordered and received the AC Travel Wall Charger for the Apple iPhone/iPod in early May 2009. In early December 2009, it stopped working. I emailed customer service and got no response, so I called and spoke with a receptionist who said the company policy was not to refund or replace after three months. I asked to speak to a supervisor who was not available, but she said she would leave him my contact info and have him call me. I never heard from him. In early January, I emailed the company and never heard back. On Jan. 15, 2010, I spoke with the receptionist and asked for her supervisor, whose name she said was Louis but he was out sick.

On 12/17/2008 I ordered products from HDAccessory.com for a total of 25.35 including shipping and handling. The company shipped the items parcel post. They promised delivery before Christmas. I waited patiently. But received nothing. I called on the 26th of December 2008 and was told the items were delivered on the 23rd of December to Staten Island, New York 10312 and I was given a tracking number for USPS. This does me no good as it only says that a package was delivered to my zip code. No one signs for parcel post - it is just left outside or in a mailbox.