Consumer Complaints and Reviews
I ordered a case for my iPad Air 2. The case I received was too large for my iPad, which would not click into the case. I made several attempts to contact customer service/returns and have not received a response. There are no contact phone numbers or chat options on their website. The only way to contact this company is by email or by completing the return form. I did both to no avail. Now I have a case that is useless to me.
I ordered an item from HD Accessory but then found the reviews on them, unfortunately too late. I immediately cancelled the order after reading the terrible reviews on them. Not one positive review out of more than 50 of them. I wrote to them immediately after cancelling the order. Which was shortly after placing it and asked them to refund the money. They responded to my emails including the last one on 17 May '17 stating: "An order you recently placed on our website has had its status changed. The status of order # ** is now Refunded." That was on 17 May '17. As of today, 21 May '17 (4 days later), the money has NOT been refunded. I replied to that email and told them the money has not been refunded as of 21 May '17. I await their response. I will add to this complaint after they reply. "If" they reply.
Shopped for an iPad revolving cover for iPad Air 5th generation. After carefully selecting one that met the criteria, I ordered it. A week later I got it, opened the package and it did not feel like the quality of a previous one I was using. The iPad air did not snap in and hold like it should. It was close, but the corners would not grab the iPad. It was useless. Their specs for the product matched my product number on the iPad... Which is a critical element in getting accessories like this. But, it did not function as expected. A wasted purchase.
After repeatedly asking for my refund, I was informed they received my item on 3/24 and it takes them 14/30 days for a refund. It is now May 3rd, have not received my money and wrote many times asking why and they have not responded. This company should be investigated.
Purchased 2 lightning cables for iPads. Both were DOA when plugged in. iPad showed "not charging". Sent emails over 3 day period to different accounts (info, customer support, tech support), NEVER got any response. They are good at charging my credit card but that's all they are good at.
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I returned charging cables for a refund. I sent item with a signature receipt which was signed on 2/21/17. I contacted customer service on 3/11/17 & was told they received item on 3/8/17, two weeks after the date on the signature receipt, REALLY! I was also told it would take 14 to 30 business days for a refund. This refund policy is ridiculous. Seems like a deterrent for requesting refunds. Still waiting... but lesson learned.
On March 5th, 2017 I ordered 4 items. 2 S6 EDGE phone cases. We received one of them. The other one was sold out. They said that they refunded my account which they did NOT DO. I ordered a 6 ft charging cable for the S6 EDGE. It does NOT FIT. So I try to contact them about the charger cable and the refund and of course NO PHONE NUMBER JUST EMAIL... They DON'T RESPOND to emails I tried. Whatever someone does please, please DON'T order from HDAccessory. I got a phone number off of my charge card statement. It is (909)595-8199. Called it, no longer in service. GO FIGURE. So my wife found another number (626) 522-1197. Tried it, NO ANSWER, sounds like it goes to a fax. All I can say is STAY AWAY. BUYER BEWARE. :'(
Have bought a solar portable charger what needs to be charged 5-6 hours by USB to be able to charge my iPhone only at 55-65%. Have contacted customer support two times but I'm totally ignored. This time it was not a large expense, ($14) but what if it was?
I purchased a wallet case for my Samsung s5. Order arrived and the case was for an LG note 4. I sent several emails to get this resolved, with no answer until after I sent a nasty gram email... which they stated it was close to the 30 day return policy. Dah, of course it would be if they don't answer emails sent. Also they do not refund shipping costs, plus charge restocking fee of 20% and more if original package is opened. My experience would have cost me double shipping since I paid shipping to get order, and more just to send back. I decided to eat the original costs, just to see companies like this go out of business. Anyone looking to purchase something through them, please reconsider, read reviews about them and how they operate. HD ACCESSORY is a ripoff company.
I purchased what was advertised as a tempered glass screen protector for Samsung Galaxy S7 Edge. It's not glass & no adhesive. I contacted customer service, they told me I couldn't return as it's considered used and offered no refund, no replacement for the product they falsely advertise as tempered glass. It's plastic. Unbelievable! All I can say is karma; sure hope it was worth ripping me off for my $23.77. What a bunch of crooks. Don't buy anything from these people. You will only gain regret.
I purchased a cover/tripod for my Samsung tablet. I received a cover for a different tablet. Though the receipt had the correct model # on it, I received the wrong item. When I asked for postage to return the item I was asked to take a photo of the item next to the receipt, which I did. A week later I was asked to return it, paying postage myself, and told that I would pay a restocking fee and would not get my shipping costs back. Asked them why I should pay for postage and restocking fee when I was sent the wrong item. No answer and the clock keeps ticking with time to return it running out.
I have purchased several items from HDAccessory over the past 4 years. I bought for my Android phones including the Galaxy S6 Edge, iPhone 3, 4, 5 and 6 for my family. I bought screen protectors, chargers, leather cases, regular cases, cables, car mounts and other items. In all my purchases the products were delivered on time, the cost was very reasonable, a leather case for a Galaxy S6 Edge was only $8.5 and with wallet it was $15 about 80% cheaper than the Sprint or AT&T stores. None of the products that I have purchased had any issues and all were the same as what I ordered except for one, the Galaxy case I ordered brown and got black, no big deal. So I am not sure about the other reviews here but as far as I am concerned I use them all the time and always recommend them to friends and family. Thank you.
I wish I had read these reviews before I forked over my money. I ordered a Samsung Galaxy 5 phone jacket. I received a Samsung Note cover which didn't fit. I emailed them & no answer. At first I asked for them to just send me the right phone jacket. NO ANSWER. I sent it back today on my dime & demanded a refund. Who only knows if they will reply. Do not waste your time or money, unless you like to be aggravated. I would rate them a minus one star if I could.
I ordered a charging cord, they messed up my order. In order to exchange they wanted to charge me shipping and more shipping to get me the correct one... Horrible experience. I will never use this online business again. The staff person I talked to had a thick accent and when I wanted to talk to his superior he put me on a blank hold for 18 mins. Now I am wasting more of my time writing this one 0-star review... I will strongly suggest buy your stuff from Amazon or anywhere else. I FEEL LIKE I GOT CHEATED. Hope this review helps others from wasting money.
I ordered a bluetooth headset and it did not work. They sent me a replacement and that did not work either. They finally sent me a return mailing label and I returned both defective items. After thirty days they sent a credit to my credit card but charged me for the returned shipping cost. I eventually bought the item on Amazon (for less than this company charged). Don't buy from them. Go to Amazon or Monoprice.com and compare prices. You'll find that these people are no bargain.
I purchased 7 different phone covers for my iPhone 6 plus. Only 2 of the covers which are the wallet type fit my phone. I called HDAccessory and spoke to Crystal who told me that replacement wallet covers would be sent out. After 2 weeks and nothing, I called and waited on the phone at least 20 minutes. The person who answered said Crystal was out that day but would get back to me quickly. Two more weeks go by and still no call from Crystal nor the phone covers. I faxed a complaint, called again and again was told that Crystal was out and the person who answered could not help me. I called yet again, 3 times in one day. First time I waited 25 minutes although I was 1st in line and hung up. Second time, 45 minutes told I was 1st in line and I hung up and 3rd time, same story. I will never use this company and sorry I did not read these reviews before I spent $90 on useless phone covers.
Over 30 minutes waiting for a representative even though they say that you're first in the cue. Returned product 4/27/15, which they said they didn't receive. I had to go to the post office to verify delivery. They said it was delivered 4/29/15.
I was fortunate enough to get a RMA however, after returning the items I did not order - nothing! No response at all. I use HubSpot's Sidekick and can see the 5 times they looked at my email and never responded. I am now having to dispute the charge with my credit card company.
I received the materials I ordered for an IPAD3 and an IPAD air 2. Every piece of material appears to have been pulled from a customer return bin for returned material. Every single cable of various lengths was unsatisfactory as were the 120 Volt chargers. The exception of being uncertain of the CAR chargers quality is that I am afraid to play with them for fear of damaging something in the electrical circuits of my vehicle. A Company with this abysmal showing of Quality Control will never see another dime of my money. I don't believe it in my best interest or worth the time to request replacement material or a refund. This Company is a disgrace for palming off such junk at any price. If this system will permit me to add information, I will scan in the Mastercard proof of purchase.
I ordered an ipad cover last November and it started to delaminate after a couple of weeks. I contacted customer service on four different occasions and at their request, sent in pictures of the defective cover. I haven't heard back even after I threatened them to take my complaint to the public place. I will not recommend HDAccessory anymore.
This website is a freaking joke!! I ordered a charging cable for my Samsung Galaxy S5 Active and never received it. I placed each order in the end of December and I have written numerous emails to the company and when I finally threatened them with legal action I got a response the next day asking me to provide them with my order number so I emailed all of that information to them and to no surprise they have yet to get back to me and it has been about 3 weeks now! I am going to try and get a lawyer for this and sue them for all of my time and effort and money I have wasted trying to get this charging cable. I hope to be able to put this website out of business so this crap quits happening to everyone that orders from this company!
I ordered a $9.95 case for my new phone on Tuesday, 11/25/14, and foolishly paid $25.83 for expedited shipping (2 days). I finally received the product on Saturday, 11/29/14 (due to Thanksgiving) after pleading with the post office to please attempt delivery a second time because they needed a signature for delivery (?). I did talk to a customer service rep who assured me the $17.00 overpayment on shipping would be refunded. I spent an additional $17.00 in postage for nothing. I have made several calls (you are the 4th-3rd-2nd-next caller online) - then the phone disconnects - and sent several emails to no avail. I am foolish and have spent way too much time seeking this refund, and need to put it behind me.
I placed an order yesterday January 1st 2015 and received a confirmation number just minutes later. But, when I went to check the status of my order it states that no invoice is found. I sent an email early this morning (6am) didn't receive a response. I proceeded to call 2 times and was on hold 5 min each time with no response. I then sent another email after seeing reviews telling them I would like to prove the reviews wrong. Still no response. Will keep trying to contact them, if I don't get a response by Wednesday January the 7th and no package, I will be contacting my bank to retrieve the money back in my account.
Received items totaling over $100. Entered the discount code during checkout. When the order was processed, I noted the discount had not been applied. I wrote several emails that went unanswered. Received the items, the screen protectors were crap, the charge cables do now allow my iPhone or iPads to charge. Couple of the cases were ok. From my experience, this influx of Chinese own/run companies have taken over the ecommerce market with cheap goods and very poor customer service.
Very cheap products, broke after 3 weeks, wanted photos, contacts, etc. This is usual fare for these California mass product online companies. They want you to give up rather than replace for you. Stay away.
USB Power Adapter Kit 3in 1 Eagle cell-dcmotv8a001-Black - The above item was purchased because it stated it was compatible for use with a Samsung Galaxy 4. I also purchased an additional cable. It doesn't charge the phone and I sent an email to the company. No response.
Ordered 2 "phone screen tempered glass protectors". Received about a week and a half later. Attempted to install per their directions, failed miserably. Have sent daily e-mails to all of their sites. No response. Poor to no customer service. Wife bought a "tempered glass" screen protector for her iPad, was broken upon arrival. Same response, none. Finally threw it away. Out 50 some $$. Slow learner, I guess. Never again.
Ordered leather wallet for a Galaxy Note3. Missing strap, cant put license or debit card cause magnet wont close, plastic holder doesn't secure or hold phone in place (cell crashed to the floor, battery fell out). UNHAPPY!!
I regret not having come to this website to read the reviews on this company. I purchased a windshield mount for my phone, in addition 2 S5 phone cases. The phone cases don't fit the phones properly. The molding doesn't hold the phones, and the cutouts for charging slots aren't cut correctly. So, even if the phones fit into the case, I'd have to remove my phone each time I wanted to charge it, which defeats the purpose of having a protective case. As for the car mount, it completely snapped at the base after approximately 1.5 hours of use. Luckily, my phone fell into my lap, instead of breaking on any of the numerous hard surfaces in the car.
HDAccessory sold me defective products and then requested pictures be sent of the defects. However, upon attempting to send pictures in 2 separate emails, they replied that they never received any pictures. On a 3rd attempt I got a fatal error message from their server. And though their website says they will reply in 48 hours, they usually take 3-6 days to reply. I made the purchase almost a month ago, and the issue has still not been resolved.
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