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I ordered an iPhone case SE 2 and got a piece of junk that said it was an iPhone 7 case. HD insisted that this case would fit. It didn't. On top of that, they sent the case with the front cover missing, the package was open and it was dirty. According to their convoluted demands for returns, I can't even send it back because it is already damaged and they won't allow that. They want the customer to pay to return it and they are unmovable in their determination to make their process as difficult as possible. I will never buy from them again. I would give them zero stars, if I could. DO NOT waste your money on this "junk" site!
I ordered a phone case from this company and received a shipping code that leads nowhere. The phone number for this company is disconnected. This is a scam. They are sending me ads about sale items that probably don't exist.
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HD's website states this about the above car charger: COMPATIBLE DEVICES that it fits ALL Samsung Models. This is not so. I ordered it based on the above misinformation, and then tried to return it. They will reimburse me for the cost of the product ($7.50) less a 20% restocking fee but without any reimbursement for the shipping charges ($4.48.) It will cost me about $5.00 to return it, so the net return will be about $1.00. it is hardly worth the trip to the post office. Instead, I am posting this "Buyer beware" warning.
I purchased 2 phone cases from this company and paid for 3 day shipping. Was given a tracking number that showed a label was created but had not been shipped. Tried to contact the company but got no response. Opened a claim through Paypal and finally got a response from them. The response was the tracking number that still showed items had not shipped. I sent several more messages and still no response. Item still has not shipped. This company took my money and ran.
Returned items 3 months ago and still waiting for refund. Keep getting apologies but no credit. RIP off. Do not buy anything from them. Several emails back and forth for last several months and they say they will process the refund but they don't.
Purchased a magnetic cell phone holder for the windshield. After affixing the metal piece that has to stick onto the cell phone, we put it on the wireless charger. The metal piece got so hot we smelled burning plastic. It nearly started a fire. I asked to send it back various times and they will not give me a refund. They are extremely hard to deal with and now I have to do a charge back on my credit card. If you buy something from them, they will not refund you if it's completely defective.
I have purchased more than a few times from this website with satisfaction. But apparently they don't care about customers anymore. I contacted them immediately upon determining that the earbuds I bought were defective. Their response was to check out some other styles. Usually one would receive an RMA and a friendly instruction on how to return the item. Not so anymore. Their website clearly states that defective products may be shipped back free of charge.
I have not yet received my order. I will update my review once I get it. I am writing this due to anxiety over the fact that the company has already given me incorrect information which cost me double the price of my original order. I'm hoping that the company reads my email and refunds the extra money the incorrect info cost as well as delivers the phone case I ordered. If everything goes smoothly from here, I will change my opinion of this company. I will be more than happy to give a great review if the case I ordered matches the description of said case as well as the reorder gets canceled and refunded without any problems.
I bought a phone case for my Pixel 3a phone. It was inexpensive, shipped quickly and seems to protect my phone quite well. I saw their rating on here when I was trying to decide whether to buy the case, and figured they deserved some positive input as my experience was totally fine. The case is high quality for the price and I'd buy from them again.
I purchased a product (Car Windshield and Dashboard Phone Mount Holder - Black) from HDAccessory.com after carefully reviewing the product's description and features. When I received the product, I saw that there is a cancer warning on the box. This cancer warning is not on the website (I double-checked the website after seeing the warning on the box), and since I'm only aware of it after receiving the product in NY, it is not serving its purpose of advising the customer BEFORE the decision to purchase. I certainly would not have purchased this product if I knew of the cancer warning before purchase.
I emailed the website to state my concerns and they replied that they have no obligation to put the cancer warning on the product page of the website. When I replied that that answer is insufficient, and I wanted to know details about the toxicity of the product and how to return it, they ignored me. When I called days later to state the same concerns, they hung up on me. So now I'm left with a carcinogenic product that I can't return without incurring a second round of shipping charges. Please do not purchase products from this very unscrupulous retailer.
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